DebtBlue Reviews

I received vital information and was enthusiastically welcomed aboard!! All questions I had were answered in the most positive, respective attitude, and with such politeness in return. I look forward to working g with her or any of the other members of the company to resolve the large load on my shoulders pertaining my debt.

She tried her best on helping me with my payment plan. I really appreciate her effort. Best customer service ever. I would recommend her to a friend if they need help with a payment plan. She is very understandable. They should give her a raise for her efforts. 5 star ratings for her.

I emailed and very quickly got a user name and temporary password. I was able to get into my account right away. Thank you very much for your quick and excellent help. I very much appreciate when a company responds to my inquiry and is so helpful. That is especially true during trying times.

I called with a question regarding my case and got a a very thorough response. She went above and beyond to explain everything to me. She was very knowledgeable! Also I had called Christian first and got his email. He got back to me right away! I have had the Best experience working with Debtblue!

The Debt Blue representative that I spoke with was great. They helped me to better understand the staus of my debt settlement account, including the various stages of each of my debts in the settlement process. I definitely recommend Debt Blue for any of your debt settlement needs. The representative was very friendly, efficient and professional. The whole process has been both easy and detailed and gave me the comfort of feeling that I have been in control of my debts throughout the entire process.

Beverly was very friendly and well knowledgeable about the ins and outs of my Debt, she is a great asset to the job, and made me feel very welcome. Where would I be if she was not there to guide me through my experience. She was overly welcoming me and guiding me to the protocols in which I was facing, not beating around the bush, or trying to explain what was on nor apologizing for thing out of her reach, great employer and overall great people skills.

I called DebtBlue to make a payment modification. I reached Beverly, who was warm and eager to help, reviewed my account for a few moments and then successfully modified my next payment date with no issues. I later asked about my balances so I can determine the time left in the program, and she provided full details of my starting balance, settlement amount, and balance due for the last creditor in the program. I really appreciated her thorough and stellar service!

Julia, FIVE STARS for you. It is nice to have someone who cares about the person on the phone. Julia is one of a kind and is knowledgeable about her company. When having someone help you with your money it can be scary, but not with Julia. Her follow through is amazing and she does exactly what she says. She should be training people to get them up to her speed. It is reassuring knowing Julia is right there with any questions. Her expertise is exceptional!! Thank you Julia you are such a gem and one of a kind. I am so thankful for your time and help. We can't thank you enough. We appreciate your help through these difficult times. Thank you all for your help.

I asked to get things straightened out and reduce my pay for a few weeks and trying to get things settled and stuff. I appreciate her help. She was very helpful and worked with me on getting everything done. I highly recommend y'all. Y'all have been very helpful and supportive.

Alexis was amazing, very detailed in the program and went above and beyond to get my questions and concerns answered and left me good contacts for any further questions I may have. She have given me breathing room to get my credit on track and work towards my goals. Thank you for all the help.

She was very helpful in answering all of my concerns. She was very understanding and knowledgeable in the situation of my case. She is very professional in talking to me. Thank you for helping me solve my issues. I like Debt Blue consolidation program for helping me get back to paying my debt.

Very helpful, she knew what was going on with my account! Very knowledgeable and prompt answering in questions that were asked - also mentioned that I would have a survey. Carmen is very good at being a Customer Service Specialist. This position is better remote than in a call center where you hear other conversations in the background

I've only recently gotten back to work after Hurricane Helene destroyed the store where I work and the direct deposit date for my wages misaligned with my payment date. Gerardo had things fixed and set up within seconds. He was polite, understanding and very helpful. I wish I could get that kind of service everywhere.

Gerardo was efficient and friendly and answered all my questions as well as stating the letter I need will come to me within 24-48 hours. This is a critical issue that I need addressed as soon as possible so I am relieved that Gerardo understood what I needed and set up the necessary actions to ensure this issue is handled effectively.

She took care of my need quickly and professionally. She spoke very clearly over the phone and knows how to make her customer feels very comfortable with assurance that she will not leave the customer until the customer is completely satisfied or received the best service from her. Additionally she used very kind and encouraging words throughout the conversation over the phone. I really hope this world will have so many of people like her.

Very pleasant and helpful. Will work with you and your debtors. Knowledgeable about our accounts and informative. Would recommend Debt Blue to anyone. The payments are reasonable. Keep you informed about the whole procedure. Always ready when you call or have questions. Keeps everything up to date and reviews with you whenever.

I had to cancel my account because of extenuating circumstances here in our home. I didn’t want to but I felt I didn’t have a choice. She was very very nice and I appreciated it!!!! Thanks so much. What more can I say. She was great working with me on my account. She knew what she was doing. Great help. I needed someone who knew what was going on. Many people have financial problems. It’s good there are people to help you in need.

Natalie was a great help to me. She explained my balance remaining and informed me I only have 1 payment left, then I will be Debt free. I authorized her to draft my last payment for tomorrow so I can complete the program. She was very informative and very kind. She made my day.

Eduardo was the representative that answered my call today. And he did an awesome job answering my questions. Thanks to Eduardo, he deserves a raise. He was patient and very courteous. I would refer him to other people since I’ve been with Debt Blue for 3 years and I’ve had nothing but awesome comments regarding their customer services

I was calling to follow up on a text I had received from Debt Blue. My phone call was answered very quickly - no hold time - that’s always nice when you’re busy. The person helping me was very friendly and helpful and fully answered my questions. Thank you so much!

Updated on 08/09/2025: We were facing a difficult financial situation and received a supportive and helpful response after reaching out to DebtBlue from a postcard I got. However, the enrollment process was quite lengthy, taking longer than expected. I've been in the program for about a year and a half now, and while they've made progress on some of my debts, the process feels slow. It's concerning because I've had unexpected legal issues, which has made me anxious. The customer support is good, but I'd appreciate more proactive communication from them. I often find myself needing to call them for updates rather than the other way around.

Your Representative did a great job. I can give her five stars. However I’m unhappy right now. Doing as I was instructed my credit score is terrible and I’m trying to hold on. I know it’s a process but changes to improve my situation need to be readdressed. Can’t wait until tomorrow.

The employee at DebtBlue did a great job and was very helpful during the call with the me today and I am grateful that he was able to help me out with two of the accounts that were part of the debt consolidation process that I was using for my debts.

Representative assisted me over Portal access, Reports generated and Summary! Assistance was thorough and extensive! Reports were very helpful. Representative went over and responded to every issue that I raised! Very pleased about the exchange with Representative! Thank you so very much. Good Job! Excellent Job!

It was a very settling experience and I was able to calm down understanding my standing with having lost my job and afraid of making my payments on time. I was told to connect 5 day in advance of my Feb payment to ensure the auto payment was stopped so I didn't incur any fees from my bank and we can review my account to ensure I don’t risk the agreement with my creditor. I appreciate the assistance and compassion displayed. Thank you Beverly

The agent was very professional and answered all of my questions. She assured me that the fees in question will be done within two to three months. After reviewing my account with me, she assured me that the large amount of fees will soon be paid and more money can build in my escrow account to pay off my settlements. I was pleased with her response and her professionalism and wanted to make sure that the company knows that she is doing a great job.

She did a nice job calming me down and giving great feedback. She answered all my questions quickly and accurately. She went above and beyond. I had questions regarding accounts, credit score and installments -- she did a great job. I will would highly rate her service. Thank you for your time and consideration.

The gentleman that assisted me answered all my questions in a plain and simple manner so I was satisfied with the answers that I got and I understood them clearly. I felt more at ease and having done this with you all so I think it's going to work out for me.

Excellent job and hard worker and great customer service. He was into being very detailed about my account. He was very nice and very professional. He give good comments about my account. He always ask if you have any questions. He says that I am definitely will be finish soon. He emailed the information. He deserves a pay raise.

Elijah S is one of the best agents there. He listened to my circumstances and worked with me the whole way. Great person to work with would recommend him to anyone. He helped me get the best available option for me. Thank you, Elijah S and Debt blue, for their help.

I don't have any complaints about the service. DebtBlue does a good job with sending me emails all the time. They send me my monthly statement so I can see what I’ve paid, and how much money is in there. I haven't gained anything from this program yet, but I’m paying my debt off, and I've gotten enough money in the account for them to pay a few of my cards because they weren't high cards. I just haven't gotten with them, so it’s my fault ‘cause I'm supposed to sign some paperwork, and it has to be done before they can have the authority to speak to my creditors.

So far, it’s been absolutely amazing. I have excessive credit card debt and DebtBlue is working with my creditors to negotiate terms and providing me legal representation as well. I've worked with a couple of people and every single person that I've worked with has been so informative and extremely kind. They’re on top of making sure that all my needs are met, and I appreciate their dedication in ensuring that everything is going smoothly for me. It has given me peace of mind in the sense that they are handling the things that I know I wouldn't be able to handle. The fact that my credit is taking a huge hit right now or the concern of people taking legal action against me, that is very stressful. But that’s not DebtBlue’s fault, it’s just the process of it. Whenever I’ve reached out to them with my concerns, they have been very helpful, reassuring, and they’ve answered every single question I’ve had.

When I reached out to DebtBlue, they didn’t make me feel like I’m a jerk or a bad person. They understand that things happen, and people come up. They understand the economy right now. So, it shows that I’m not bad because I’m trying to resolve everything. But if they had given me any kind of inkling that they were going to treat me any differently, I would have hung up and would have moved on to someone else. And any time that I have sent them an email, they’re really quick to respond. So, they’re doing a good job.

I received excellent service. He was well informed and took his time to explain everything to me. So I would know exactly what I am receiving. I would say from my past experience for dealing with people. He is one of the best person I ever dealt with I will really give him 10 stars instead of 5. That's how good a service I received.

Overall experience was excellent and the agent was very understanding of my situation. I will restart the program once I get another job. Thanks for your help. I will definitely be in touch once I get back on my feet. Thanks for being understanding of everything. Your help is greatly appreciated for all you do.

Called to get an update, for the last open account and Gerardo was able to help me really well in the process to update me with more accurate information and how the negotiations are coming in between AMEX and Debtblue. Also to know what else needs to be done to finish the process.

Very considerate and professional. He was able to answer my questions and provide me references. I understand that there’s a snowstorm there and the office is very short handed. I would have never known that, judging by his patience and mannerisms. Good customer service today is not the norm, unfortunately. So being in retail myself, I try to recognize anyone that go above and beyond giving extended courtesy.

All agents involved in my account and negotiations were, to my knowledge, friendly and patient. I did not feel talked down to, or condescended, and there was no judgement involved. I wish this organization the best.

The program worked very well. DebtBlue lowered my payments on my American Express and my Best Buy card. They saved me a lot on interest and fees and stopped late charges. The payments became manageable instead of piling up over time.

I wanted help managing my past debt. While I was looking, DebtBlue popped up, so I gave them a call. The representative spoke well about DebtBlue and they helped me consolidate my loans and pay them off.

I went ahead with DebtBlue after the customer service representative that I spoke to shed some light. I use them for debt consolidation, and I would say that it went well. We did a monthly payment plan, and it was settled in less than a year.

During the enrollment, the reps explained everything, like how I would make my payments, and once so much is in there, and then they would talk to the creditors to try to settle the accounts. It was easy to do. It seems as though that has been taken care of. I was in a program with them, and I was able to get a loan to pay off all the debt. Now, I'm just making my payments back on the loan. It felt better knowing that they were paid and I only got the one to consider instead of several. So, that worked good. I don't care for the high interest rate on it. But other than that, it's fine. I'm making my payments and just ready to get it paid off and be done. It's a nice program. It'll help you get your bills consolidated in a timely manner. The only thing is that they could contact me to give me updates or let me know when the account was being paid or if it was paid off.

I searched for different companies and DebtBlue seemed to be the more reputable. The rep was excellent. Every time I spoke to them, they had great customer service, which is number one on my list. So, I was pleased with their service. They gave me options to make my payments be what I wanted them to be. So, they were very knowledgeable in the process and helped me understand what all my options were. They took a lot of headaches off my plate for real. DebtBlue helped me clear my debt, had great customer service and did what they said they were gonna do.

The enrollment process was painless. They ran the credit. They were able to find the accounts, do the math of what it would come out to be and provide all the documentation on what to do when entering the program. In the beginning, I was very confident. Once I had my initial account hit the first legal threshold, which is normal during the process, where they go to sue and, "Now you pay the debt. Here's now the payment program." Somehow the wires got crossed and two accounts went into it at the same time. So, DebtBlue fumbled and lost one of the accounts in the running, which in turn caused me a lot of grief and penalty. DebtBlue was unable to recover any kind of timeframe or with any kind of promise on their end. I refinanced my house, paid off everything and walked away from their program.

In the beginning, the experience was very good. Customer service was there answering all my questions. However, everything that was promised to me was not committed. I was very disappointed and won't recommend their services. I did this before with another company, and I explained to DebtBue that I thought it was already paid up. They told I still owed much. I told them, "If I pay the 2,500, I'm not gonna be dealing with you guys anymore?" They said yes. But it took forever for them to send the payment to Capital One. I was supposed to be in the program for 12 months. But I was with them almost 18 months and paid more than I committed. I could have just paid Capital One on my own and saved all that hassle.

Perhaps it wasn't a good fit for me. The customer service was always pleasant & professional. There is a client portal available but was never able to get assistance in understanding the available information. It was next to impossible to obtain any guidance in utilizing the site so that I could help myself more. A tutorial would have been helpful. It seemed that they were more interested in getting me signed me up as they lightly danced around important particulars; eg how the program works, my participation, etc. I wasn't thrilled about their efforts to follow-up when negotiating with creditors. It seemed I had to be overly proactive about inquiring the status of a pending negotiation.

Terrible Customer Service - you will wait on hold for days trying to speak with someone in person - They NEVER respond to emails. They changed my monthly payment agreement demanding even more money each month to "settle accounts" AFTER this was All initially reviewed and agreed upon initially. They are not upfront on how they operate. I am sorry I ever got involved with this company. TERRIBLE CUSTOMER SERVICE and be careful about your initial payment agreement - they will play games with that and look for even more money. DO NOT RECCOMMEND!!!