DebtBlue Reviews

Rosa was very understanding professional and helpful. She Offered to send me an updated statement to my email for my review and Went above and beyond by displayed patience when answering my questions when I wasn’t quite sure how my accounts stood by stating payment facts of each account. I greatly appreciated this.

While it may take some time to complete the payment schedule, one must remember that getting into debt that is beyond control usually doesn’t happen overnight. Negligence and procrastination are some of one’s worst enemies. DEBTBLUE’s customer service representatives listen and attempt to provide the most current and accurate information pertaining to one’s personal program. They are understanding and encouraging, almost to a fault. I endorse this team’s customer service as among the best.

The people at DebtBlue has always been so nice and helpful. I’d recommend them to anyone. They’re knowledgeable and know how to help all situations. They always strive to give the best customer service possible. So give them a try, you can’t lose! Just call them and let them get to work on your solution. If they can’t help you I don’t know who can. So call now!

Great.. Did a good job. Thank you. Finally have it finished. Thank you again. Had a hard time getting the account straightened out. Thank you again. I appreciate your patience with me because I would get upset and aggravated because my wife and my account was messed up with Credit Central.

Was easy to set up and started as soon as the 1st payment I made.. They take the time to set up your acct. I am so far pleased with their work. The 1st time to set it up takes the most time but after that it is easy. They get to work fast.

You again Rachel O. for the outstanding Customer Service! If all Representatives were as efficient as Rachel it would truly make a difference in the consumer's attitude too. Give that girl a raise!!!

The representative that I was working with was absolutely amazing. She was thorough. She took her time to explain everything to me as far as what to expect. We discussed my payment options as well as a reasonable rate for me to pay monthly. She took her time to definitely cover all the details.

Needed to remove an account from the program because spouse is primary and it was affecting his credit score. He ask me to have it removed from my Debt Blue account. This was handled immediately and without any hassle. Pleasant, agreeable, and helpful agent. Called very soon after I received notification of her pending contact.

Curious of length of program. Been in it 2.5 years. Want to get it resolved. Tired of paying $820/ month. Now have 2 credit cards in Legal. She was friendly and answered questions to her best. I started program in June 2022. I am wanted to complete this program this year 2025!

When I receive correspondence from Creditors that I believe can be helpful to the progress of my Program w/ Debt Blue I forward the information to Debt Blue. She - Gabby - responded thoroughly to the many aspects of concerns I have about receiving correspondence from Creditors that are part of the Debt Settlement program that I am involved with Debt Blue. Thank you for your quick response.

Absolutely great customer support, very quick, and straightforward. A few verifying questions, and then straight to the problem at hand, definitely better than a lot of customer support lines. I look forward to working with these guys in the future. Oh and also, well spoken on the phone. I could understand them crystal clear.

I have to say Carmen got straight to the point and did not waver one bit about what she could do for me! This is quite a refreshing and much needed change with your staff! Well done Ms. Carmen, your professionalism as well as your willingness to help others shines through, not to mention your commitment and dedication that assures others that you wanna serve.

I recently decided to try DebtBlue services to consolidate several bills into one manageable payment. Our main goal was not to save money initially, but to simplify our financial obligations. In enrolling with DebtBlue, I found the process straightforward. They reviewed all our credit cards and provided us with a monthly payment plan that lasted over two years. Working with their consultant was pleasant; they were straightforward and provided necessary documentation. They detailed what our potential payoff could be, assuring us that through negotiations, that would be the final amount we'd pay. I found the pricing fair, especially considering the interest and long-term benefits compared to paying minimum amounts on our own over the years.

Teneshia handle all my concerns. Hope your legal team can settle the lawsuit that should had never been filed originally. Hired your services to prevent this in the first place! She was able to tell me that DebtBlue was on the job to resolve the issue. I am hoping it is completed soon.

She did an excellent job and answered all my questions that I had. She was great and I would be happy to work with her again. She was very pleasant and nice and helped me so much because I didn’t understand it at all. Anyone who has the pleasure of working with her is very lucky.

When my phone rings it was DebtBlue and Rachel introduced herself to me.. She reminded me that my coming first payment will be on the 26th of this month. I asked her several questions and she answer me knowledgeable and responsibly. She is very welcoming, respectful and very accommodating.

I called to report that I was being charged again after payment was made on the appropriate date. Desiree apologized for the mistake, spoke to her supervisor, and got the problem resolved quickly. Her spirit and personality was well received by me and whomever is blessed to get her for support will be totally impressed.

Very pleasant and well spoken, Chris was very helpful and informative, he guided me to the right plan, I was very pleased with what he to say and satisfied, thank you Chris I appreciate your help, have a great week. This plan will definitely help me with a few things that I need

Luis helped me figure out what was going on with my account! Luis was very patient with me and he knew just what I was talking about! One lady has me so frustrated and told me in all do respect several times that she had no idea what I was talking about because I could not give her which company! I kept telling her that I did not know which company because the lawyers on the judgment case against me did not say which company, I just knew that it was over 6000! And all this started when I got a letter from Jeremy Johnston saying that that Blue told him that I canceled him and that was not true. I hadn’t talked to that blue in a long time. It’s Thursday, February 13, 2025. I didn’t doubt that it was Sears so I couldn’t tell that lady that helped me before Luis!

I discovered DebtBlue through a google search while trying to consolidate my debt. The process of working with them was quite straightforward. Once I spoke with a representative over the phone, we discussed my financial situation, my goals, and the timeline I wanted to achieve them in. He was able to help me get on track with everything and start the payments under an auto-pay system, which deducts monthly.

I interacted with DebtBlue to address my credit card debt. I chose DebtBlue after an online search and found the enrollment process to be easy. They provided everything I needed, which made the process hassle-free.

Carmen was very helpful and knowledgeable and provided clear information and answers to all of my questions to the point where I feel much more well informed on my debt consolidation process and status. I wish I would have had the opportunity to speak to Carmen from the beginning. Looking forward to getting this settled and over with! Thank you for all of your help Carmen!

I recently chose DebtBlue for their service, and I couldn't be happier. I initially heard about them online and was impressed by their friendly and efficient team. The consultant I worked with was incredibly helpful and guided me through every step, ensuring I understood the process. Their attentiveness and proactive approach have truly impressed me. I don't have any complaints or suggestions, as everything has been great.

Had a great experience with customer service, specifically talking with Gerardo G. He helped me relax a bit knowing that I am not alone in managing my debt. I had less than five minutes to wait before discussing my issue, and everything went smoothly. Thank you DebtBlue, and thank you Gerardo!

My experience was excellent, Louis was very knowledgeable as he had quick, precise and explanatory answers immediately following any questions, without hesitation, he wasn't thinking of how or what to answer which made it obvious to me that he has experience, he also was very caring to some personal issues I shared. The call was pleasant and I'm very appreciative.

Debt Blue’s representatives always provide me with excellent customer service! And Eduardo was no exception! Although I work from home, Eduardo was pleasant and got straight to reason for the call. Only took 10 minutes to provide the document he requested. Not to mention, Debt Blue provides services that are clear and transparent regarding their purpose and intent.

Elizabeth R is absolutely wonderful! She explains everything in detail. She is such a caring person and walked me through the last final steps of the program. I am so glad that you answered my call. You are such a blessing! Thank you so much Elizabeth for your kindness. You’re awesome!!!

Very helpful help to solve some of my concerns about my account was a pleasure of speaking with her. Thanks again for all the help that I had concerns with. Over the last several years I’ve been working with this company to relieve some of my debt and pay things off. I appreciate the concerns and updates helping me move forward.

I contacted Debt Blue to help me with my debt. I was put in touch with Rolando from Debt Blue. He reviewed my financial file and he was very thorough, and even mentioned something that I had overlooked which we put into my Debt case. I would recommend him and his company to anyone.

She was so kind and helpful on the phone, these types of calls usually aren’t met with her knowledge and sense of urgency. Money troubles are always difficult to address and manage. She also treated me well, a previous agent was very unprofessional. Totally made my day, thank you again.

Rachel was an excellent CSR! She listened patiently to my issue and she informed me of the complete process. She also emphasized with me as regards to my frustration and before the call was over she had my complete confidence that my issue would be addressed and settled. Great customer service!

Ms ** was great. She had great phone etiquette. She made me feel satisfied that my request/issue was going to be taken care of. She didn't leave me on hold for a long period of time. I would definitely recommend her for an outstanding representative if asked. Keep up the great job Ms **!

Extremely helpful, very easy to understand. Was easily explained and seems like they will be able to be worked with easily. Looking forward to debt resolution and glad the company was able to work with me. Alexis was absolutely wonderful to work with and I look forward to working with her in the future.

The agent was very knowledgeable and helpful. He was also patient and thorough in gathering information that I had requested from my account. He was affable as well as professional. I was very satisfied with the results that I received. Your agent did his job.

I’ve been waiting for my payout since graduating and Elizabeth took the extra step to help me. She is going to follow up with me this month to make sure I get my payment I’m owed. She was very kind and even gave me follow up contact information for her.

Carmen was great. She explained my settlement and answered my questions about everything! Debt Blue has been a Godsend in helping me clean up my credit problems. I can finally see the light at the end of the tunnel. I would wholeheartedly recommend them to anyone looking to get out from under an avalanche of debit.

Beverly A was the only one that went into detail of getting my refund of being overcharged by 2 payments. I had received a text stating my last payment was supposed to end on December and yet I was charged 2 additional payments without an an exclamation. Each time I called to find out why, I got a runaround. It was supposed to be returned in 2 or 3 days. I had not seen it when I called my bank. My last call was to Beverly A, she answered my concerns completely and even gave me the correct phone number to call if I do not receive it by mail! So Thank you very much Ms Beverly A.

The conversation went very well, the wonderful lady helped me change the date and also let me know if I have any other issues or needing something changed again to do it 5 working business days before payment. I appreciate all the help and thank everyone for it. I will definitely be keeping in touch because this program is most likely the only way to solve the issue I am In.

I was so satisfied with Rachel service today because she helped Me with stuff that I didn’t realize that I really needed that information for My situation. I am so appreciative of Rachel and the support/service she provided today, thank you. I really am grateful for all the information that she provided to Me about the program that I signed up for. As long as she continues to be so helpful throughout this process I’ll continue working with DebtBlue. Thank you again for all the help and support you’ve provided.

He was very helpful. Answered all my questions and took care of what I needed professionally and with a good attitude. He asked questions. Got the answers I needed. He was very helpful. Asked if there was anything else, checked my account to be sure I was all set.

Any time I deal with customer service, they are always very professional and helpful. None of them ever make me feel awkward or embarrassed as so many discussing sensitive finances at other companies are prone to doing. Kind and knowledgeable staff seems to be a recurring theme. Two thumbs way up!

Rachel did a extremely good job. She explained everything to me in a professional manner and made me feel very comfortable. I would highly recommend her service to everyone. Please keep up the good work and thank you so much for your support and service and I will be in contact with you again soon

This representative was very kind and explained to me in detail what was going on with my creditors. She was very helpful and answered all my questions. As I was concerned about a letter I received in the mail of one of my creditors sending my bill to a collection agency. So I was worried that Debt Blue has not included them in my program. She reassured me that Debt Blue had the same letter send to them and that it was being taken care of and they were working with them on a settlement.

Debt Blue is a Wonderful Company and they have great Workers! I really like being their customer! They really care about helping you out in a time of need! I hope that anyone who needs help considers them for your business and your needs! The people who work for them really want to help you out with everything!

Carmen G she was very nice and very professional answering my questions. She even helped me move one of my due dates to pay my monthly. And I appreciate it. She also helped me to let me know that one of my creditors is on review so we can start paying them off. Thank you for your help. I appreciate it.

The person from Debt Blue helped with all my questions and was very friendly, nice. Would recommend this company to anyone that needs help on their debts, they make sure you understand what is going on and how they do things to help you. They make sure they explain everything you need to know step by step, they take care of everything with a easy payment plan.

Thank you for your time! He was very profesional and courteous he explained and told I got few more Payments to go which made me happy. Hoping to get more people like him that explains thoroughly and happy to have spoke. To him. Very kind person. Hoping to finish fast since I just had a stroke and want to have no debt. When I’m done hoping there’s no more debt I want to be debt free and feel better and save money. Hoping all is well and have a nice day!

She made it super easy for me to just call and sort what I had to do while at work and was super friendly and kind. It was a great experience and I was very grateful. I just had to have my payment time updated because I had a small issue on my end with the bank and she resolved it in literally seconds. Now I just need a link to call her specifically every time and I’ll be all set.

My call with Carmen was fantastic. She was highly knowledgeable, empathetic, and professional, addressing my concerns with ease and efficiency. She took the time to thoroughly explain everything, making the process smooth and stress-free. Overall, Carmen and the entire team at DebtBlue are outstanding—professional, skilled, and dedicated to helping their clients. Their commitment to excellent service and financial expertise truly sets them apart. I highly recommend DebtBlue to anyone seeking reliable and trustworthy financial assistance.

DebtBlue is hands down the best debt help out there. They get right down to business with contacting creditors etc. Very happy I made the decision to enroll. It's been a huge weight off my shoulders. Unlike the other debt relief companies they offer so much more. I've cut up all my credit cards.

She was absolutely a sweetie answered all my concerns with a vary professional and pleasant voice. I love Debt Blue. They really care. Every time I call them they're for me like quick. I also like how much they are so welcoming and helping others that need help. Young or old they're very helpful on taking their time on how explaining how it works and just leave it to them to take care of it all.

She helped me move my payment date to a month later, because I am still waiting on my disability pay from the government to come through. I should be able to start getting paid disability from the government next month in March. She was kind, courteous, and helpful with all of my concerns.

I was very appreciative of the great customer service I received today by calling the customer care hotline. I appreciated her knowledge and service to better serve my needs. In the few phone calls I have had to make overtime to this company, I have always been met with willing, personable, and diligent individuals to aid me in my debt recovery.

Alexis was awesome to work with and she made it a smooth experience. She is very personable and didn’t make me feel like I was an inconvenience. Her professionalism was evident as she explained what programs were available for me to consider. Overall, it was very nice to have someone like Alexis take me through the process.

I called in today just to check and see how my settlements were going. Ms. Laquita B. was very professional, knowledgeable, friendly, and helpful in locating my accounts and informing me on my status and any updates that I may have had. Thank You, Ms. Laquita B. And the Debt Blue family for hiring such professionals!

This process is hard but Nichelle stayed with me every step of the way. She was professional but very, very kind & understanding. I am so grateful that she is the representative I got to work with. Through the entire process she was patient with me. She is a jewel! Debtblue is lucky to have her!

She did an excellent job of explaining my questions. I wanted to make sure I understood how the process worked. I knew what I thought but she reassured me that I was correct. She was very professional and polite. Excellent customer service. She made sure I understood everything plainly. She is an excellent customer service rep.

Laqueta was excellent. Very kind and made me feel like I was in great hands. Thank you. This has all been very nerve wracking for me and it’s nice to finally be able to put my mind at ease. Thank you again, for someone who works in customer service it’s not to get that feedback I’ve been getting in such a positive way.

Elizabeth went above and beyond the call of duty. After talking to several agents in the past, we finally got to talk to an expert! Very easy to communicate with, and she knew the ins and outs of her business. She was a real joy to work with and we finally got satisfaction. Thank you very much.

The Rep was very helpful and pleasing. All my issues was addressed with much confidences. Upon my calling everything was quick and with much ease. Debt Blue has always worked with any issues I may have in the past. It truly care about their customers, and generally everyone is so friendly and helpful.

It is rare when dealing with consolidation companies to find one that doesn’t fudge the details. They were blunt and honest about what I could expect moving forward and very helpful. I would recommend to a friend or family in a position where they needed to restructure debt.

Carmen provided clear and accurate information regarding my question. She was very polite and professional. I was helped with a concise answer to my inquiry. Would definitely recommend anyone to speak with her regarding any issues. My call was answered quickly and I was extremely impressed with Carmen’s knowledge and clear communication with me, during the call.

Was. Very helpful, answered all questions! Gave me how to solve problem! She was very nice. Repeating when I didn’t understand. Was very pleasant to talk to about what was going on. She gave me an account of our case record and wished me a pleasant day. She was very professional and business oriented.

She was a lot of help with answering my questions about my graduation and another issue about bad credit l had gotten out of this. It's been a long journey and I appreciate all you have done for me, thank you and your staff for all your hard work. Thanks Richard **.

She was very nice. She told me immediately what had been paid off and what still had to be paid as well as the fact that a settlement had not yet been reached with another creditor. She also told me how long I have to pay off the settlements reached with two of my creditors.

I feel so comfortable talking to all of you and free of stress. I was scared to do because I have talked to many places and your people made me feel so comfortable about doing this. I don't do this a lot. The lady I just talked to was very sweet and nice while on the phone. I hope that all is going to be great when we get these credits off of me.

Alexis T. was great. She was very helpful and attentive. Very professional and kind. She was patient during the entire process. She fully explained everything and answered all of my questions without hesitation. She was very motivating in helping me start the first step to being financially free. I appreciate the customer service that I received.

I have been treated very well right from the start with Darian. I have received excellent explanation of how your program works and have received patience with my questions as I ask them. And so far all my questions have been answered. I look forward to getting my credit card debt paid off within 42 months.

First of all, I just wanna say thank you to Gerardo for the amazing customer service and he was so transparent, willing to help me understand my situation. He was able to answer my questions. Thank you again!!! If you need someone help you understanding or someone that can be trusted ask for Gerardo.

I called DebtBlue for an update of my account. Elizabeth R. Was very helpful in explaining each account individually also how the payoff works as well the accounts paid off. I definitely would recommend Debt Blue to anyone one needing help with personal debt trouble again. Elizabeth R. was very professional in answering my questions.

Chris was very helpful from the start. He had a very friendly, respectful, non judgmental voice/tone/approach throughout the experience. He was very positive and uplifting, and I appreciated that very much. When I couldn't get approved for a consolidation loan, he helped me map out what the debt program was and helped me see how this program fit better for me.

Rachel was very helpful in providing me with what I needed when I called the customer service phone number to ask for information about my account and the progress I had made while I have been enrolled in the program. I am very appreciative of the support she provided to me.

Rachel O called me on my DebtBlue business and after we were finished she asked if there was anything else she could help me with and I told her yes and she effectively did what I requested and I thoroughly enjoyed the experience. She was professional, helpful and double checked with me that this is what I wanted and very pleasant. I would definitely continue to recommend DebtBlue to my family and friends.

Ms. ** 😇 Is fabulous, amazzzzing & caring! Best customer service & went out of her way to assist us with the best solutions!!!! Greatly appreciated! Feeling blessed & will be able to sleep better. Financial stress is horrible 😩 Staying positive & knowing our financial breakthrough is on the way! Be blessed Ms. ** 🙏🏻🤗😍👏

Elizabeth was extremely professional and helpful with my experience. She gave me up to date information and clarified some questions I had in reference to certain creditors. I had missed a call and wanted to inquire what it was in relation to and she was more than happy to help me out with my inquiry. Thank you and keep up the excellent work.

Needed to confirm that a transaction was completed and when I called in, my service agent Tyler was direct and to the point. We were able to address my question and he provided some additional insight that I was not aware. I feel great working with Debt Blue as a company because of folks like him.

Assistant answered my questions about the situation and service at hand. Gave me an overview and explanation of services rendered and upcoming transactions going in and out of my account. She was very professional and proper with explaining everything to me and I was very satisfied with her understanding and support.

I was apprehensive about not paying my credit cards as I have never been late. She gave me a phone number to give creditors when they call and an email address to send written letters from the credit card companies. I feel more at ease, now and appreciate the compassion.

She was thorough in going thru my account, professional in talking to me, going over my details and answering my questions. She was compassionate and sincere in our conversation and made me feel like I was important to her and was there for support and any questions I may have.

Every agent has been so patient, kind and helpful. They answer all my questions and explain everything to me as many times as needed for me to be confident I understand. They send me updates regularly and reach out so I know I’m not alone. Really happy I chose this program.

A good experience with company. The agency was very helpful and responsive and very knowledgeable. They were very friendly and they were thorough and returned my calls and answered questions. They talked in a good manner. They did what they said they was going to do with the information collected.

Julie did an awesome job helping out today. Very knowledgeable about my account. I needed to know when my next payment was due and she helped me push it back by a week. I am so grateful that Debtblue works with their clients. She was quick and efficient making sure that she made sure I was who I said I was.

Very nice people. Have almost settled all my cards but one great company they really help. They are super friendly people and do their best to stay within your budget, it takes a lot of time to do this so be prepared for the long haul and hang in there. It worth it

Desiree called to check on a status of one of my bills. As she helped me with that she also helped me with questions I had about other things. Including helping me get to the newer page so I can check my status from phone. She was amazing and very cheerful. 100% will send people who need help to Debtblue.

I had the pleasure of speaking with Beverly on a Friday around 4:00pm after just receiving a certified letter that had me in a panic. Beverly was so kind and friendly and was able to calm my nerves and help find answers to my concerns. She was knowledgeable and prompt. She kept me on the line with her the entire time...never asking me to hold on or putting the phone down. After she got me the information I needed and essentially solving the problem, I was able to go into my weekend relaxed. Thank you Beverly and Debt Blue for all of your assistance.

Gabby did a great job of getting account information sent over to me as well as discussing account information. She was pleasant, professional and patient. She has great customer service skills. It was a pleasure to speak to her regarding our account. She provided information on a specific account and gave insight into what Debt Blue has attempted with that account.

I was so grateful for Elizabth R.'s help today. She was so much fun to talk to. She not only answered my questions but also took the time to help me understand. I'm so grateful for her help making this process not just transactional but human. She made my day!

Beverley was very patient and addressed all my questions I had. She talked slowly and repeated my questions if I misunderstood. I’ve had difficulty to reach the customer service before and today, finally I was able to talk to her who provided me all informations I need. Thank you Beverley for being very helpful. Thank you Beverley.

Very helpful and professional. Very efficient in getting information to proceed with consolidation. Very understanding in my ability not knowing how to use my phone. My customer representative was the best. I would highly recommend DebtBlue. This service will help me a great deal and I thank you very much.

Gabby at Debt Blue was courteous, a great listener and assisted me with my issue promptly. She also included a thank you text with her picture to personalize. This is great customer service. Debt Blue has been consistent in assisting and guiding me along the entire way of this process.

Elizabeth was really helpful! I had a lot of questions and she answered them thoroughly and was very friendly! Very easy to talk to like a friend. I hope to be talking to her again throughout this program. She’s the best!! Debt Blue is an excellent company and very trustworthy. I highly recommend them to anyone in financial crisis.

I was very pleased with the representative Eduardo. He was very helpful and got me the help I needed and answered my questions. The representative was very cooperative and helpful in my time of need and also helped me getting the legal representation I need. He was so helpful in getting me the help and answers I needed. I would request this representative every time I call because of his best customer service skills.

Thank you for allowing me to share with you. Mr. Tyler was very professional. He handled our conversation in a really nice manner. I am very thankful that Mr Tyler took time out of his schedule to hear me and understand. If I could I would love to take Tyler to lunch and try to help him reach a few of his goals. He is a blessing to Debt blue company as well. Great personality.

I would’ve never been able to pay all the accounts that I had. They make it so much easier to pay. I would definitely recommend this to family & friends. My payments are a lot less than they were when I had my credit cards. I also had my wife call to get her debt reduced.

I was unsure at first if I wanted or needed debt consolidation. Chris was very patient with all of my questions, and was extremely helpful in explaining everything. At the end, I am very glad that I chose this company to help me with my financial situation. The staff were very professional and courteous.

I called back on a follow up call and Mariana provided me with such a smooth call. I also asked for information about my account and she provided me with information that was very important and helpful. She was super pleasant. I felt at ease when I ended my call that I did not need to ask any further questions.

I asked for a sheet of paper or an email for the accounts that have been paid for and for the accounts that have been settled and she was very helpful. Very pleased with the help I got today. DebtBlue has made a difference in my life helping me get my finances in order. I’m glad that they are there to help.

It was a pleasure working with Geraldo. I needed to remove some accounts from the program since I am working with another company handling the removed accounts. The process was very easy and was handled very professionally. Your representative was very polite and very easy to understand. Thanks again, kind regards. David **

I couldn’t afford the legal aid offered through DebtBlue so I had to arrange payments for one of my cards. Julia contacted me literally minutes after I had gotten off the phone with a scammer accusing me of owing Toll Bills. She told me she wanted to delete the card from my account since I took over payments but the paper I was signing did not say DebtBlue. She was able to send me information to verify that it was indeed a subsidiary of DebtBlue and we were on the same page. She was so kind and patient. She then looked at the rest of my account and offered suggestions on how to help speed up the process of getting out of debt for me faster. I appreciate the encouragement and especially the patience as we worked through this issue.

I received vital information and was enthusiastically welcomed aboard!! All questions I had were answered in the most positive, respective attitude, and with such politeness in return. I look forward to working g with her or any of the other members of the company to resolve the large load on my shoulders pertaining my debt.

She tried her best on helping me with my payment plan. I really appreciate her effort. Best customer service ever. I would recommend her to a friend if they need help with a payment plan. She is very understandable. They should give her a raise for her efforts. 5 star ratings for her.

I emailed and very quickly got a user name and temporary password. I was able to get into my account right away. Thank you very much for your quick and excellent help. I very much appreciate when a company responds to my inquiry and is so helpful. That is especially true during trying times.

I called with a question regarding my case and got a a very thorough response. She went above and beyond to explain everything to me. She was very knowledgeable! Also I had called Christian first and got his email. He got back to me right away! I have had the Best experience working with Debtblue!

The Debt Blue representative that I spoke with was great. They helped me to better understand the staus of my debt settlement account, including the various stages of each of my debts in the settlement process. I definitely recommend Debt Blue for any of your debt settlement needs. The representative was very friendly, efficient and professional. The whole process has been both easy and detailed and gave me the comfort of feeling that I have been in control of my debts throughout the entire process.

Beverly was very friendly and well knowledgeable about the ins and outs of my Debt, she is a great asset to the job, and made me feel very welcome. Where would I be if she was not there to guide me through my experience. She was overly welcoming me and guiding me to the protocols in which I was facing, not beating around the bush, or trying to explain what was on nor apologizing for thing out of her reach, great employer and overall great people skills.

I called DebtBlue to make a payment modification. I reached Beverly, who was warm and eager to help, reviewed my account for a few moments and then successfully modified my next payment date with no issues. I later asked about my balances so I can determine the time left in the program, and she provided full details of my starting balance, settlement amount, and balance due for the last creditor in the program. I really appreciated her thorough and stellar service!

Julia, FIVE STARS for you. It is nice to have someone who cares about the person on the phone. Julia is one of a kind and is knowledgeable about her company. When having someone help you with your money it can be scary, but not with Julia. Her follow through is amazing and she does exactly what she says. She should be training people to get them up to her speed. It is reassuring knowing Julia is right there with any questions. Her expertise is exceptional!! Thank you Julia you are such a gem and one of a kind. I am so thankful for your time and help. We can't thank you enough. We appreciate your help through these difficult times. Thank you all for your help.

I asked to get things straightened out and reduce my pay for a few weeks and trying to get things settled and stuff. I appreciate her help. She was very helpful and worked with me on getting everything done. I highly recommend y'all. Y'all have been very helpful and supportive.

Alexis was amazing, very detailed in the program and went above and beyond to get my questions and concerns answered and left me good contacts for any further questions I may have. She have given me breathing room to get my credit on track and work towards my goals. Thank you for all the help.

She was very helpful in answering all of my concerns. She was very understanding and knowledgeable in the situation of my case. She is very professional in talking to me. Thank you for helping me solve my issues. I like Debt Blue consolidation program for helping me get back to paying my debt.

Very helpful, she knew what was going on with my account! Very knowledgeable and prompt answering in questions that were asked - also mentioned that I would have a survey. Carmen is very good at being a Customer Service Specialist. This position is better remote than in a call center where you hear other conversations in the background

I've only recently gotten back to work after Hurricane Helene destroyed the store where I work and the direct deposit date for my wages misaligned with my payment date. Gerardo had things fixed and set up within seconds. He was polite, understanding and very helpful. I wish I could get that kind of service everywhere.

Gerardo was efficient and friendly and answered all my questions as well as stating the letter I need will come to me within 24-48 hours. This is a critical issue that I need addressed as soon as possible so I am relieved that Gerardo understood what I needed and set up the necessary actions to ensure this issue is handled effectively.

She took care of my need quickly and professionally. She spoke very clearly over the phone and knows how to make her customer feels very comfortable with assurance that she will not leave the customer until the customer is completely satisfied or received the best service from her. Additionally she used very kind and encouraging words throughout the conversation over the phone. I really hope this world will have so many of people like her.

Very pleasant and helpful. Will work with you and your debtors. Knowledgeable about our accounts and informative. Would recommend Debt Blue to anyone. The payments are reasonable. Keep you informed about the whole procedure. Always ready when you call or have questions. Keeps everything up to date and reviews with you whenever.

I had to cancel my account because of extenuating circumstances here in our home. I didn’t want to but I felt I didn’t have a choice. She was very very nice and I appreciated it!!!! Thanks so much. What more can I say. She was great working with me on my account. She knew what she was doing. Great help. I needed someone who knew what was going on. Many people have financial problems. It’s good there are people to help you in need.

Natalie was a great help to me. She explained my balance remaining and informed me I only have 1 payment left, then I will be Debt free. I authorized her to draft my last payment for tomorrow so I can complete the program. She was very informative and very kind. She made my day.

Eduardo was the representative that answered my call today. And he did an awesome job answering my questions. Thanks to Eduardo, he deserves a raise. He was patient and very courteous. I would refer him to other people since I’ve been with Debt Blue for 3 years and I’ve had nothing but awesome comments regarding their customer services

I was calling to follow up on a text I had received from Debt Blue. My phone call was answered very quickly - no hold time - that’s always nice when you’re busy. The person helping me was very friendly and helpful and fully answered my questions. Thank you so much!

Updated on 08/09/2025: We were facing a difficult financial situation and received a supportive and helpful response after reaching out to DebtBlue from a postcard I got. However, the enrollment process was quite lengthy, taking longer than expected. I've been in the program for about a year and a half now, and while they've made progress on some of my debts, the process feels slow. It's concerning because I've had unexpected legal issues, which has made me anxious. The customer support is good, but I'd appreciate more proactive communication from them. I often find myself needing to call them for updates rather than the other way around.

Your Representative did a great job. I can give her five stars. However I’m unhappy right now. Doing as I was instructed my credit score is terrible and I’m trying to hold on. I know it’s a process but changes to improve my situation need to be readdressed. Can’t wait until tomorrow.

The employee at DebtBlue did a great job and was very helpful during the call with the me today and I am grateful that he was able to help me out with two of the accounts that were part of the debt consolidation process that I was using for my debts.

Representative assisted me over Portal access, Reports generated and Summary! Assistance was thorough and extensive! Reports were very helpful. Representative went over and responded to every issue that I raised! Very pleased about the exchange with Representative! Thank you so very much. Good Job! Excellent Job!

It was a very settling experience and I was able to calm down understanding my standing with having lost my job and afraid of making my payments on time. I was told to connect 5 day in advance of my Feb payment to ensure the auto payment was stopped so I didn't incur any fees from my bank and we can review my account to ensure I don’t risk the agreement with my creditor. I appreciate the assistance and compassion displayed. Thank you Beverly

The agent was very professional and answered all of my questions. She assured me that the fees in question will be done within two to three months. After reviewing my account with me, she assured me that the large amount of fees will soon be paid and more money can build in my escrow account to pay off my settlements. I was pleased with her response and her professionalism and wanted to make sure that the company knows that she is doing a great job.

She did a nice job calming me down and giving great feedback. She answered all my questions quickly and accurately. She went above and beyond. I had questions regarding accounts, credit score and installments -- she did a great job. I will would highly rate her service. Thank you for your time and consideration.

The gentleman that assisted me answered all my questions in a plain and simple manner so I was satisfied with the answers that I got and I understood them clearly. I felt more at ease and having done this with you all so I think it's going to work out for me.

Excellent job and hard worker and great customer service. He was into being very detailed about my account. He was very nice and very professional. He give good comments about my account. He always ask if you have any questions. He says that I am definitely will be finish soon. He emailed the information. He deserves a pay raise.

Everything was accurate, quickly done and professionally handled. This has been a new experience for me and their help has added assurance to me that everything will be taken care of as it should be. It’s an unfortunate situation for me but their help has made me feel a lot better about the current circumstances. I really appreciate all the help that’s been provided to me. Thanks.

Elijah S is one of the best agents there. He listened to my circumstances and worked with me the whole way. Great person to work with would recommend him to anyone. He helped me get the best available option for me. Thank you, Elijah S and Debt blue, for their help.

I first heard about DebtBlue through an online advertisement that mentioned a government relief plan. After filling out some information, DebtBlue contacted me, explaining how their program works. They offered to negotiate with my creditors for a lower payoff amount and intended to start with my smaller loans while gradually working up to the larger ones. They also provide monthly statements via email, showing the amount paid in.

I sought out DebtBlue due to excessive debt. My brother-in-law mentioned DebtBlue, which was recommended to him by his coworkers, prompting me to look into their services. Their team helped negotiate with creditors and provided legal representation, assisting me with debt relief.

I recently interacted with DebtBlue and was impressed by their service. They made sure I felt valued and understood my situation without making me feel uncomfortable. This was important to me, especially given my recent bank account issues that made me cautious.

I received excellent service. He was well informed and took his time to explain everything to me. So I would know exactly what I am receiving. I would say from my past experience for dealing with people. He is one of the best person I ever dealt with I will really give him 10 stars instead of 5. That's how good a service I received.

Overall experience was excellent and the agent was very understanding of my situation. I will restart the program once I get another job. Thanks for your help. I will definitely be in touch once I get back on my feet. Thanks for being understanding of everything. Your help is greatly appreciated for all you do.

Called to get an update, for the last open account and Gerardo was able to help me really well in the process to update me with more accurate information and how the negotiations are coming in between AMEX and Debtblue. Also to know what else needs to be done to finish the process.

Very considerate and professional. He was able to answer my questions and provide me references. I understand that there’s a snowstorm there and the office is very short handed. I would have never known that, judging by his patience and mannerisms. Good customer service today is not the norm, unfortunately. So being in retail myself, I try to recognize anyone that go above and beyond giving extended courtesy.

All agents involved in my account and negotiations were, to my knowledge, friendly and patient. I did not feel talked down to, or condescended, and there was no judgement involved. I wish this organization the best.

I first encountered DebtBlue while searching for debt consolidation options online. Their advertisement caught my attention, and I also noticed them on a TV show. Their name stands out to me and they offer exceptional service, especially when it comes to customer interaction. Unlike other services that rely on ai or chat lines, DebtBlue always made sure someone was available to speak with me personally. I appreciated that. Even if I called outside business hours, I would receive a prompt call back.

I engaged with DebtBlue to manage my financial concerns, specifically to consolidate my loans and pay them off. I came across their service somewhat randomly, gave it a call and was convinced after speaking with a representative who spoke well about DebtBlue. The enrollment process was swift, then it took about a year to get all the things situated, all the loans and the consolidations to get the payment all ready. From there on, all that's been paid and that's not on my record anymore. That worked out marvelously for me, and as of right now, they're helping me build my credit.

I chose DebtBlue for debt consolidation after reading online and having an informative conversation with a customer service representative. The enrollment in the program went smoothly, and we managed to settle everything in less than a year. As things were going well, we upgraded to a loan through another company associated with DebtBlue. The debt consultant was knowledgeable and professional, making me feel comfortable throughout the process. We arranged a manageable monthly payment plan that worked well for me. Thanks to their service, I was able to pay off a significant portion of my debt, which has greatly improved my financial situation. Overall, I think DebtBlue is a great company to work with, and I would highly recommend them.

During the enrollment, the reps explained everything, like how I would make my payments, and once so much is in there, and then they would talk to the creditors to try to settle the accounts. It was easy to do. It seems as though that has been taken care of. I was in a program with them, and I was able to get a loan to pay off all the debt. Now, I'm just making my payments back on the loan. It felt better knowing that they were paid and I only got the one to consider instead of several. So, that worked good. I don't care for the high interest rate on it. But other than that, it's fine. I'm making my payments and just ready to get it paid off and be done. It's a nice program. It'll help you get your bills consolidated in a timely manner. The only thing is that they could contact me to give me updates or let me know when the account was being paid or if it was paid off.

I searched for different companies and DebtBlue seemed to be the more reputable. The rep was excellent. Every time I spoke to them, they had great customer service, which is number one on my list. So, I was pleased with their service. They gave me options to make my payments be what I wanted them to be. So, they were very knowledgeable in the process and helped me understand what all my options were. They took a lot of headaches off my plate for real. DebtBlue helped me clear my debt, had great customer service and did what they said they were gonna do.

The enrollment process was painless. They ran the credit. They were able to find the accounts, do the math of what it would come out to be and provide all the documentation on what to do when entering the program. In the beginning, I was very confident. Once I had my initial account hit the first legal threshold, which is normal during the process, where they go to sue and, "Now you pay the debt. Here's now the payment program." Somehow the wires got crossed and two accounts went into it at the same time. So, DebtBlue fumbled and lost one of the accounts in the running, which in turn caused me a lot of grief and penalty. DebtBlue was unable to recover any kind of timeframe or with any kind of promise on their end. I refinanced my house, paid off everything and walked away from their program.

In the beginning, the experience was very good. Customer service was there answering all my questions. However, everything that was promised to me was not committed. I was very disappointed and won't recommend their services. I did this before with another company, and I explained to DebtBue that I thought it was already paid up. They told I still owed much. I told them, "If I pay the 2,500, I'm not gonna be dealing with you guys anymore?" They said yes. But it took forever for them to send the payment to Capital One. I was supposed to be in the program for 12 months. But I was with them almost 18 months and paid more than I committed. I could have just paid Capital One on my own and saved all that hassle.

Perhaps it wasn't a good fit for me. The customer service was always pleasant & professional. There is a client portal available but was never able to get assistance in understanding the available information. It was next to impossible to obtain any guidance in utilizing the site so that I could help myself more. A tutorial would have been helpful. It seemed that they were more interested in getting me signed me up as they lightly danced around important particulars; eg how the program works, my participation, etc. I wasn't thrilled about their efforts to follow-up when negotiating with creditors. It seemed I had to be overly proactive about inquiring the status of a pending negotiation.

Terrible Customer Service - you will wait on hold for days trying to speak with someone in person - They NEVER respond to emails. They changed my monthly payment agreement demanding even more money each month to "settle accounts" AFTER this was All initially reviewed and agreed upon initially. They are not upfront on how they operate. I am sorry I ever got involved with this company. TERRIBLE CUSTOMER SERVICE and be careful about your initial payment agreement - they will play games with that and look for even more money. DO NOT RECCOMMEND!!!