DebtBlue Reviews

The signing-up process was smooth. The representative was kind and efficient in guiding me through paperwork online and kept me updated throughout the process. Even when I had doubts later on, their support team clarified everything I needed to know.

Working with DebtBlue has been reassuring, especially with their regular updates and the handy app that clearly shows how much money has been dealt, current debts, payments made, and the remaining balance. Knowing how many days or years I have left until my debts are settled is a big relief.

My payment plan is nearing completion, possibly in the next year or two. I'm hopeful that by the next tax season, I'll be able to settle everything even faster.

Overall, I would rate my experience as excellent due to the supportiveness of their staff and the accessibility of resources making financial management far more understandable than anticipating not getting lost in a sea of numbers. With their consistent communication, I definitely feel supported with them guiding me through paying off my debt.

I first got the invitation in the mail and I spoke to a woman from a company called Legacy. She finds people who have debt problems and refers them to DebtBlue. She was nice and asked how much I could afford to pay into this fund that they would put aside for me to make the payments. I came up with a figure and I've been dealing with that. So far, two of my credit cards have been paid off by DebtBlue. It might have taken seven months, but they made payments on my behalf, which was great. DebtBlue does a payment agreement with the creditor and it shows up on my credit as a write off. But it also shows paid in full, which is a good sign. My credit score is starting to come back up again.

DebtBlue is a good company. They are there to help you get these debts paid off. They negotiate with your lenders and get you a lower payment and pay it off in time. You might fall behind, but the woman said not to worry about it. She said I would be getting a lot of phone calls and mail from the creditors but assured me that they were gonna pay them off. It's just a matter of the creditors agreeing to the terms of the payment. DebtBlue does what they say they’re gonna do and keep you abreast of everything that's going on. The website shows exactly what's due, what's been paid and what's being paid, as well as your balance of what you paid in and what's in there. So, it’s a good program. I would recommend it to friends and family.

DebtBlue's representative worked with me over the phone to arrange the details and managed to set it all up within 24 hours. The process was streamlined and efficient. He was proactive and kept all his promises regarding communication, which was reassuring. A payment plan was established where payments are automatically debited from my account every month, making it convenient for me.

Overall, I would describe my experience with DebtBlue as very positive so far, despite being new to the program, which is set to last 36 months. If a friend asked, I'd tell them it's been going well. While I'm not finished with the program, the communication and service provided have been commendable. I would rate the experience as a solid 4 stars currently, keeping my final judgment open until the program concludes. In terms of customer service, I rate the initial representative a perfect 5 — his assistance was crucial and greatly appreciated during my challenging time.

I called back and I got Louis and he knew just what I was talking about. He was wonderful and he did help me very much to understand what was going on and that you all were working on this account.! And Jeremy Johnston said well you better call the liars from that because they may still put a judgment on you then you can call me back because the account is not settled yet! And I did think that it was settled because I was paying an extra $300 to help get this settled now I was gonna pay the $300 until the end of September. I guess it was a year!

Please thank Luis again for me! I was so worked up with a person that I got before Luis! I know this is supposed to be about thanking Louise and which I’ve have but you don’t need looks like the one lady that put me through a lot. I don’t remember her name, but I talked to her just before Luis! Please keep my buddy Luis there! It got so frustrating. What’s the other person? I just wanted to say I asked for somebody higher and when this happened, she said something at hung us up and she never called back. She had my phone number there.! Thank you, Carolyn, Jean, Mckinney and Gary **! We’ve been with y’all five years and that’s why I didn’t need a frustration with that one lady that I don’t really wanna remember her that I will remember Louise and maybe I’ll just ask for him each time if I can! Thank you

My experience with DebtBlue was excellent. The debt consultant I interacted with handled all aspects seamlessly. They addressed my questions, gave me a site to send in the information, and managed all the interactions with the debt collectors that were trying to call me. I gave the debt collectors their number and then I didn't receive any more phone calls. That was my whole thing at first. I asked them, “How do I handle it?” They told me to forward all the information right over to them and tell the person to call them and if they have any questions, to hang up and don't talk to them ever again.

Overall, my experience with DebtBlue was remarkable, and I would rate it a 5-star service. I highly recommend them to anyone looking to consolidate loans efficiently and improve their financial situation.

The overall experience has been impressive. They managed everything efficiently, providing me with my options without any hassle. Whenever new developments arose, they reached out to me proactively, relieving me from needing to initiate any contact. It's nice not having to deal with a lot of legwork on my part.

The quality of service I've received so far has been excellent. Although I had a change with my account manager, which was more a personal adjustment than a company issue, everything else has been seamless. The team remains attentive and consistently on their game, making the experience pleasant and stress-free.

I'm thrilled with DebtBlue's service and confident in recommending them based on my experience.

When calling, it's a mixed experience—sometimes I don't reach anyone, leaving my number on an automated system without getting a follow-up, while other times I talk with someone but find their answers unsatisfactory. Their online portal seems limited and doesn't provide much-needed clarity.

In terms of payments, initially, they organized my payment plan, and there was an additional request from a creditor that I agreed to. Yet, despite paying for over a year, it feels like little progress has been made. Creditors continue to contact me, indicating unresolved issues.

Overall, I'd rate my experience with DebtBlue as quite disappointing at the moment, and improvements in communication and transparency are needed.