DebtBlue Reviews

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Edited by: Jon Bortin

About DebtBlue

Based in Texas, DebtBlue is a debt resolution company that’s been in business for over 20 years and is available in 41 states. It offers debt negotiation and settlement services for unsecured debts such as credit cards, medical debt and installment loans. It also offers a debt consolidation loan option for selected clients who have been in its program for at least eight months and want to combine multiple debts into one repayment.

Pros
  • Free consultation
  • Legal support add-ons available
  • No minimum debt required
Cons
  • High fees
  • Secured debts ineligible
  • Not available in all states

What is DebtBlue?

DebtBlue is a debt settlement company that negotiates with your creditors on your behalf, with the aim of reducing or eliminating the total amount of debt you owe and getting you debt-free in a shorter amount of time. It has helped more than 10,000 people save over $130 million in debt to date.

How does DebtBlue work?

To work with DebtBlue, you’ll first set up a free consultation, which you can do via phone or an online form. The form will ask how much you owe, how behind you are on payments and your contact information.

From there, a debt specialist will discuss with you your options — whether that’s to pursue debt settlement with DebtBlue’s help or to pursue an alternative elsewhere, such as a debt consolidation loan with a lender.

Once you’ve enrolled with DebtBlue, you’ll stop making payments to your creditors and begin making payments into a secured escrow account. This account will be used as leverage while DebtBlue negotiates with your creditors on your behalf. Once the creditors and you have agreed to a settled amount, DebtBlue will use the escrow account to pay the creditors.

DebtBlue says you can get out of debt in 24 to 48 months, although its typical program length is about 32 months — this timeframe can vary depending on whether anything in your program has changed and how consistent you’ve been with your deposits.

Note that debt settlement will hurt your credit, since you’ll no longer be making payments on those bills. Also, you’ll incur interest and late fees on those unpaid amounts — and since there’s no guarantee a creditor will agree to settle, you could end up owing even more at the end of the process. Ensure the risks are worth it before pursuing any debt settlement program.

DebtBlue services

DebtBlue says it can help resolve the following types of debts:

  • Credit cards
  • Department store cards
  • Medical debt
  • Installment loans
  • Gas cards

DebtBlue cannot help with federal student loans, tax debt, child support or secured debts like mortgages and auto loans.

In some cases, a creditor may initiate legal action. While DebtBlue is not a law firm, it does partner with legal firms to provide protection in these instances.

After eight months of on-time deposits to your escrow account, you may be able to apply for DebtBlue’s “FastTrac” loan through its partner, Sky Bridge Financial. With FastTrac, you’ll consolidate all your debts into one loan, with the aim of speeding up your repayments.

DebtBlue fees

DebtBlue’s fee is roughly 25% of your enrolled debt. However, this payment is not collected until a successful resolution has been achieved. DebtBlue does not charge any upfront fees, and there is zero obligation to commit after your initial free consultation.

There is also a fee of up to $10 per month for your deposit account, and there may be administrative banking fees charged for services such as if DebtBlue does a check by phone payment to a creditor.

There is also the option to add on a legal support plan, which costs $39.95 per month.

DebtBlue FAQ

Is DebtBlue a debt consolidation company?

No, DebtBlue is a debt settlement company, not a lender for debt consolidation loans. However, it does offer a consolidation loan through its partner, Sky Bridge Financial, for people who have been successfully enrolled in DebtBlue’s program for at least eight months and want to consolidate their debts owed into one payment.

What is the minimum debt needed to work with DebtBlue?

DebtBlue doesn’t set a minimum debt amount to enroll in its debt settlement program. However, it does say that it’s best for people with at least $10,000 in debt, as having less than that may only result in a small savings amount.

Will working with DebtBlue hurt my credit score?

Yes. You should expect your credit score to take a hit with any debt settlement company, since you must stop paying your creditors as part of the negotiation process. However, if your settlement is successful and you show responsible financial habits, your credit score will eventually go back up over time.

Is DebtBlue legit?

Yes, DebtBlue is a legitimate debt settlement company which audits its members annually to ensure they are following all state and federal laws. DebtBlue is also a member of the Consumer Debt Relief Initiative and is accredited by the Better Business Bureau.

DebtBlue Reviews

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    Customer ServicePunctuality & SpeedStaffBillingRatesTransparency

    Reviewed Oct. 16, 2025

    I stopped paying on my cards, so I was getting debt calls. DebtBlue called me, and they explained the rundown of their program. They told me to give the debt companies their number, and I did. Those calls then went away. The program was painless and easy and worked fairly well for me.

    I didn’t ever have any issues with them. They asked me which cards I wanted help with, calculated an amount, and told me how long it was gonna be for me. I never got frustrated with them. They were able to answer my questions. If they weren’t, they passed me on to someone who was able to answer. If I missed a payment, they were pretty nice about it. I had a portal that showed me where they were at with negotiations. That was pretty cool. They called me if they were able to negotiate with a company or when we’re about to close on a card. They did what I needed to have done and made it relatively painless.

    I also learned some things from them along the way. They would throw money in their account and let that do its thing while they were negotiating with the companies to get payments down. That made me want to make different accounts, so that way, the money can pull from there. Now I have different accounts that do different things instead of holding everything in my checking.

    Thanks for your vote!
    DebtBlue
    Response from DebtBlue

    Hi Kyle,

    Thank you so much for your stellar review! We are thrilled that you had a positive experience with DebtBlue! We wish you continued success on your journey to financial freedom!

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      PricePunctuality & SpeedStaffBillingRatesHonesty & Transparency

      Reviewed Sept. 30, 2025

      My personal monthly finance was changing drastically, and I was getting ready to get tacked on with a lot of interest on a couple credit cards. I had one credit card that was already accumulating interest, and I was just trying to get it paid off. Instead of paying three $2,000 payments a month, I started reaching out to multiple programs, and DebtBlue is the one that could give me the longer months with it. And if I wanted to make extra payments, DebtBlue is the one that got my payment the lowest for the amount of months that I’m doing. They do take out a $7 a month fee for the whole duration of the time. They tell you everything before you sign any paperwork. It shows everything down to the last month that you pay. So there’s no surprise fees or extra fees once you get signed up.

      They said they normally like to do a 36-month or a 48-month, so that’s what I got quoted first. But I was thinking of getting it down to the payment that I feel comfortable with and then if I can pay extra, I will. I do daycare so I have a lot of money coming through monthly, depending on what kids I have. Sometimes in the summer, I take on another provider and my income doubles, but sometimes it doesn’t. It depends every year. I knew in advance that my income was gonna be a little bit lower so I had to adjust somehow. They worked with me every bit of the way.

      I enrolled in the 60 months program in May but not all of my credit cards are settled yet. I understand that takes time, and I’ve got to build up my account with them. But I thought I would have been more settled by now. If I were to dump thousands of dollars, this stuff would get settled more quickly. But they just take out the monthly, so it’s a give and take and I knew that going in.

      It’s a great program to have for people that was in my situation and have their income fluctuate the way it does. We ended up getting in another house and it’s been a mess. Financially, we were in the position to do it, and if people can just bite the bullet and pay it off themselves, that’s what they need to do. But if they’re gonna be in a tight spot for around two years, the program’s worth it. But for any consolidation, people need to be aware that your credit rockets down and it is not in a good way. It’s gonna take me forever to build my credit back up.

      Thanks for your vote!
      DebtBlue
      Response from DebtBlue

      Hi Ami,

      Thank you for your stellar review! We appreciate you taking the time in sharing your feedback. Please never hesitate to reach out to our Client Service Team with any questions or concerns, DebtBlue is here for you!

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      Customer ServicePunctuality & SpeedStaffBillingHonesty & Transparency

      Reviewed Aug. 9, 2025

      I sought out DebtBlue's services because I needed some help with my bills and finances. I got debt consolidation, and the process wasn't easy, and it wasn’t that difficult. The only problem is that when I call, I don’t talk to the person that I got involved into the program with.

      As a matter of fact, I called this week and told them I had concerns. I want to know how long I’m going to pay because I had a choice of paying little and taking it for so many years or paying them more, and I told them I wanted it for two years so I could be over and done soon. I thought I was almost done, and I was kind of happy. When I called this week, they told me I still have a year and a half. To be honest, I also don’t know anything about the fees, which is why I’m kind of confused because I thought I was almost done paying, and I wasn’t.

      Overall, I’d still tell a friend or a family to try DebtBlue to see if they can help you because they did a couple of my accounts pretty quickly.

      Thanks for your vote!
      DebtBlue
      Response from DebtBlue

      Hi Wanda,

      We appreciate you taking the time in sharing your feedback. A positive experience with DebtBlue is most important to us. Your review will be shared with our Client Success Team and someone will reach out to you. We wish you must success on your journey to financial freedom.

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      Reviewed April 17, 2025

      I ultimately landed on DebtBlue after looking into different options a few years ago. Initially, it was because they were the only company willing to work with me at that time. Prior to DebtBlue, I attempted to manage my debts with Liberty something, but I didn't have much debt back then, so it wasn't really effective. However, DebtBlue proved incredibly helpful this time around, managing more of my debt and taking on an additional one later.

      The signing-up process was smooth. The representative was kind and efficient in guiding me through paperwork online and kept me updated throughout the process. Even when I had doubts later on, their support team clarified everything I needed to know.

      Working with DebtBlue has been reassuring, especially with their regular updates and the handy app that clearly shows how much money has been dealt, current debts, payments made, and the remaining balance. Knowing how many days or years I have left until my debts are settled is a big relief.

      My payment plan is nearing completion, possibly in the next year or two. I'm hopeful that by the next tax season, I'll be able to settle everything even faster.

      Overall, I would rate my experience as excellent due to the supportiveness of their staff and the accessibility of resources making financial management far more understandable than anticipating not getting lost in a sea of numbers. With their consistent communication, I definitely feel supported with them guiding me through paying off my debt.

      Thanks for your vote!
      DebtBlue
      Response from DebtBlue

      Hi Amber,

      Thank you so much for your stellar review! We are so thankful that you chose DebtBlue and that we were able to get you on your path to financial freedom! Thank you for taking the time in sharing your feedback, we truly appreciate you! :)

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      Customer ServiceContract & TermsPriceRefunds & PayoutsStaffBillingLoan ProcessFollow-Through

      Reviewed March 15, 2025

      I took out a lease on a car and I told the car dealer that it was too expensive. But they ended up going through with it anyway, so I got stuck and I’m struggling to pay it right now. They won't take the car back and if they do, it'll mess up my credit more than it already is. There was a personal loan and two other credit cards that I couldn't make the payments on because the car payment is so high. So, I did a consolidation with DebtBlue and I pay them so much a month. Then, they pay off my creditors. It automatically comes out of my bank account. But if I have a concern, DebtBlue is always there. If you call them, you'll get a representative and they'll help you. There were a couple of times I needed to call them and the reps were helpful. They have been good about following up and answering my questions.

      I first got the invitation in the mail and I spoke to a woman from a company called Legacy. She finds people who have debt problems and refers them to DebtBlue. She was nice and asked how much I could afford to pay into this fund that they would put aside for me to make the payments. I came up with a figure and I've been dealing with that. So far, two of my credit cards have been paid off by DebtBlue. It might have taken seven months, but they made payments on my behalf, which was great. DebtBlue does a payment agreement with the creditor and it shows up on my credit as a write off. But it also shows paid in full, which is a good sign. My credit score is starting to come back up again.

      DebtBlue is a good company. They are there to help you get these debts paid off. They negotiate with your lenders and get you a lower payment and pay it off in time. You might fall behind, but the woman said not to worry about it. She said I would be getting a lot of phone calls and mail from the creditors but assured me that they were gonna pay them off. It's just a matter of the creditors agreeing to the terms of the payment. DebtBlue does what they say they’re gonna do and keep you abreast of everything that's going on. The website shows exactly what's due, what's been paid and what's being paid, as well as your balance of what you paid in and what's in there. So, it’s a good program. I would recommend it to friends and family.

      Thanks for your vote!
      DebtBlue
      Response from DebtBlue
      Hi Daryl,

      Thank you so much for taking the time in sharing your feedback! We are thrilled that you have had such a positive experience with DebtBlue! Your kind words are truly appreciated! :)

      Reviewed March 5, 2026

      Levonne was steady on queue. He answered every question I had. Gave me some things to think about for the future that I had not considered. I felt very satisfied. I do want to refer family members to him and I’m so happy that I’ve saved this amount of money. It’s a wonderful deal.

      Thanks for your vote!
      DebtBlue
      Response from DebtBlue

      Hi Karen,

      Thank you so much for your stellar review and for taking the time in sharing your feedback! We are thrilled that you had such a positive experience with Levon. Welcome to the DebtBlue family! We wish you much success on your journey to financial freedom!

      Punctuality & SpeedStaff

      Reviewed March 5, 2026

      Teneshia E. was very patient, kind, and helpful with my questions this afternoon. She took care of my requests and helped me understand things better in a direct and respectful way! My wait time was very minimal and my issue was resolved in less than 10 minutes.

      Thanks for your vote!
      DebtBlue
      Response from DebtBlue

      Hi Blakely,

      Thank you so much for your stellar review, we truly appreciate you! We are thrilled that you had such a positive experience with Teneshia! Thanks for taking the time in sharing your feedback! We wish you much success on your journey to financial freedom. :)

      Profile pic of the author.
      StaffBillingTransparency

      Reviewed March 5, 2026

      Mariann was very helpful and pleasant to deal with. I missed my payment and she noted in my chart that a payment was ready to be drafted. She updated me on how I was doing with my program. She also updated me on my program's projected end date.

      Thanks for your vote!
      DebtBlue
      Response from DebtBlue

      Hi Sharon,

      Thank you so much for taking the time in sharing your feedback, we truly appreciate you! We are thrilled that you had such a positive experience with Mariana. Thanks again for the stellar review and we wish you continued success on your journey to financial freedom!

      Profile pic of the author.
      Customer ServiceStaff

      Reviewed March 5, 2026

      I appreciated the time she took to fully explain things and answer my questions. And she sent me emails showing the information put in writing which I also appreciated. Thank you for your help Melissa.

      Thanks for your vote!
      DebtBlue
      Response from DebtBlue

      Hi Alexandra,

      Thank you so much for your stellar review and for taking the time in sharing your feedback! We are thrilled you had a positive experience with Melissa! We wish you continued success on your journey to financial freedom!

      Profile pic of the author.
      Staff

      Reviewed March 5, 2026

      Very pleased, Mariana was very helpful. She helped me with exactly what I was concerned with. I thank her, and hope to deal with the same service going forward. It was a pleasure speaking with her, and she made me feel better about my case.

      Thanks for your vote!
      DebtBlue
      Response from DebtBlue

      Hi Thomas,

      We are thrilled that you had such a positive experience with Mariana! Thank you so much for your stellar review and for taking the time in sharing your feedback! We truly appreciate you and we wish you much success on your journey to financial freedom!

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        DebtBlue Company Information

        Company Name:
        DebtBlue
        Company Type:
        Private
        Year Founded:
        2002
        Address:
        1125 E. Campbell Road, Suite 200
        City:
        Richardson
        State/Province:
        TX
        Postal Code:
        75081
        Country:
        United States
        Website:
        debtblue.com