DebtBlue Reviews

My experience with DebtBlue was generally positive. Every representative I interacted with was knowledgeable and promptly answered my queries, without being invasive. The communication was efficient, especially when transitioning away from creditor calls. I received guidance on redirecting those calls, which effectively minimized disturbances.

The program they provided at DebtBlue was straightforward and easy to understand. I had many questions about how the program worked in my favor, and they explained the process thoroughly, including how they generate revenues. Their explanation satisfied my curiosity.

They discussed how my debt was spread out, and we identified which cards the program would address. The team calculated a feasible amount for me to pay regularly, and I had the option to accelerate the repayment by opting to increase the payment amounts over time. This flexibility was helpful.

Whenever I had concerns or questions throughout the program, DebtBlue was prompt in answering or transferring me to someone who could. It ensured I never felt stuck or frustrated due to a lack of support. Their responsiveness contributed significantly to my positive sentiment.

During the program, there was a helpful portal where I could log in and track progress, negotiations, and upcoming settlements. When nearing the negotiation closure on a card, I received alert calls, giving me a sense of control and awareness over my financial rebuilding pathway.

Reflecting on my overall experience, I never faced any notable issues. The team was accommodating, even when I accidentally missed a payment, they worked with me to find an adjusted plan. Although not as severe as bankruptcy, it did highlight potential financial self-improvement strategies that included consciously avoiding high-interest exploitation. I would recommend DebtBlue to friends or family considering debt management solutions.

The signing-up process was smooth. The representative was kind and efficient in guiding me through paperwork online and kept me updated throughout the process. Even when I had doubts later on, their support team clarified everything I needed to know.

Working with DebtBlue has been reassuring, especially with their regular updates and the handy app that clearly shows how much money has been dealt, current debts, payments made, and the remaining balance. Knowing how many days or years I have left until my debts are settled is a big relief.

My payment plan is nearing completion, possibly in the next year or two. I'm hopeful that by the next tax season, I'll be able to settle everything even faster.

Overall, I would rate my experience as excellent due to the supportiveness of their staff and the accessibility of resources making financial management far more understandable than anticipating not getting lost in a sea of numbers. With their consistent communication, I definitely feel supported with them guiding me through paying off my debt.

I first got the invitation in the mail and I spoke to a woman from a company called Legacy. She finds people who have debt problems and refers them to DebtBlue. She was nice and asked how much I could afford to pay into this fund that they would put aside for me to make the payments. I came up with a figure and I've been dealing with that. So far, two of my credit cards have been paid off by DebtBlue. It might have taken seven months, but they made payments on my behalf, which was great. DebtBlue does a payment agreement with the creditor and it shows up on my credit as a write off. But it also shows paid in full, which is a good sign. My credit score is starting to come back up again.

DebtBlue is a good company. They are there to help you get these debts paid off. They negotiate with your lenders and get you a lower payment and pay it off in time. You might fall behind, but the woman said not to worry about it. She said I would be getting a lot of phone calls and mail from the creditors but assured me that they were gonna pay them off. It's just a matter of the creditors agreeing to the terms of the payment. DebtBlue does what they say they’re gonna do and keep you abreast of everything that's going on. The website shows exactly what's due, what's been paid and what's being paid, as well as your balance of what you paid in and what's in there. So, it’s a good program. I would recommend it to friends and family.

I called back and I got Louis and he knew just what I was talking about. He was wonderful and he did help me very much to understand what was going on and that you all were working on this account.! And Jeremy Johnston said well you better call the liars from that because they may still put a judgment on you then you can call me back because the account is not settled yet! And I did think that it was settled because I was paying an extra $300 to help get this settled now I was gonna pay the $300 until the end of September. I guess it was a year!

Please thank Luis again for me! I was so worked up with a person that I got before Luis! I know this is supposed to be about thanking Louise and which I’ve have but you don’t need looks like the one lady that put me through a lot. I don’t remember her name, but I talked to her just before Luis! Please keep my buddy Luis there! It got so frustrating. What’s the other person? I just wanted to say I asked for somebody higher and when this happened, she said something at hung us up and she never called back. She had my phone number there.! Thank you, Carolyn, Jean, Mckinney and Gary **! We’ve been with y’all five years and that’s why I didn’t need a frustration with that one lady that I don’t really wanna remember her that I will remember Louise and maybe I’ll just ask for him each time if I can! Thank you

DebtBlue initially started helping by attacking a significant debt I had and reducing it significantly, which was an immense relief. However, the lack of frequent communication makes it challenging to see the ongoing progress. I haven't used their website to track my debt settlement, but I'll consider it now for more convenience. I'd advise friends or family that while DebtBlue can help, managing expectations regarding how long it takes is essential. It's been almost two years with just one debt paid, which can be frustrating. There are also other options like national debt programs that are similar.

Original review: It was fine. She was very pleasant and tried to answer all my concerns. The only problem was a connection one, I couldn't hear her very well. But she corrected that. A good chat. She was trying to help me as well as could be. I really appreciated that. Thank you, Diane **

Throughout my journey with them, despite some initial concerns, their team was responsive and addressed any questions or issues I had. They worked with me closely, and I valued that level of assistance.

I'm particularly grateful for how DebtBlue impacted my life by helping me find stability with my credit situation, which was an extremely positive outcome for me.

Overall, I had a very good experience, and I would recommend checking out their services if you are in need of debt management assistance.

The entire program took us about four years to complete, which was within the expected time frame they initially provided of 2 to 4 years. I handled all the enrollment online—filling out forms, signing documents with digital signatures, and receiving monthly statements via email. This setup worked well for me unless there were specific issues that required additional attention.

A few points about working with DebtBlue: while the assistance was convenient, I disliked the automatic withdrawals from my account for payments. I prefer making payments manually, but I recognize this might not be an issue for everyone else. Additionally, I interacted with multiple representatives rather than having a dedicated personal consultant, which could have made the process feel more tailored.

If a friend or family member asked, I would highlight the convenience of the service but advise potential clients to be prepared for automatic payments and less personalized consultant interaction. I did have generally positive experiences with their customer service team, who were pleasant and helpful when possible.

However, their website was somewhat difficult to navigate, especially on a phone—I struggled with viewing documents online and found I often needed to download them, which was inconvenient.

Overall, my experience garners a three-star rating mainly due to the unresolved confirmation issue and some process preferences. A dedicated case worker would have improved this experience. The customer service deserves high marks, as they were quite attentive, but the user interface and convenience of their digital platform could use improvements.