Consumer Portfolio Services Reviews

This company is the worst. I realize some of you may have sub-par credit scores, but don't do yourself a disservice by using them for a loan. The people that work there are kind until you try to pay off your loan, then they turn into the worst kind of people you'd like to deal with. Mafiosos. I'm so happy to be out of a loan with them, best thing that's ever happened to me. If zero stars were an option, they'd get it.

They have horrible collection practices. They started calling anyone who they assumed knew me and discussed my missed payment. I filed a complaint and nothing happened. The account manager name is Belinda, she has horrible customer service skills, she even hung up on me. She admitted she called the random numbers looking for me but refused to respond when I asked why was my personal information talked about with anyone else but me, I never gave consent for that. She proceeded to hang up on me and I filed a complaint.

I want to say the other reviews are wrong… but they are right.. Quickly run away

Collection agency for a car loan. Need to refinance this 'cause it is outrageous.

They don't have their stuff together. When you car get hail damage they take their sweet time. Even after the car been totaled out. Progressive has try to get ahold of them many times. They don't return phone call. Then when you try to get another car loan through them. They like to play games. They refuse to work with you. I had a loan through another company. They approve me for a car loan. Then when I tried to get another one. They "we need our money for the other car " Even though they refuse to work with the insurance company. They are in the business to make money. But do a poor job at it.

I knew getting a loan with them was risky, but I was desperate, which is what they count on. Consumer Portfolio Services is an immoral, unethical, criminal organization that needs to be shut down. After paying for 4 years on a $17K loan, I still owe $13K!! It is mathematically impossible for the loan to be paid off by the end of the term. I am sick of dealing with daily phone calls even though I was up-to-date on payments. I knew that I couldn't continue to afford $500/mo payments so I relinquished the car to them and used my meager savings to buy a different vehicle.

Do not sign with these people. They harass you and your friends, family, and anyone you know even when you have informed them to not call these people. They bother you constantly even if you make payments and payment arrangements. They raise your loan amount and make it to where you pay more than the original to keep you tied. If I could rate them a 0 stars I would.

Unethical tactics and taking advantage of people who are in a position of need. Obviously, they are doing things with legal backing, but they should still be investigated for allowing finance charges to continue a voluntary repossession has been requested. I am going to write my senator to see what can be done.

Unfortunately it feels like I will never pay off my car. I got behind last year and can’t seem to catch up. The help they offer is supposed to help you but it doesn’t you. Also you are unable to change due date only once in the entire length of loan. I've had my suv going on 5 yrs and still owe $8200.00. I Unfortunately once you are in Bad credit Status it remains you can never get out of it. Due to the high interest rates and being on a fixed income.

Financed my car and the interest was higher than I wanted. Waited 6 months for better apr offer. Made monthly payment of 780$, payment cleared my bank, applied for refinancing for new amount before statement date and any new interest. They sent me a check for only 86$, and according to calculations from financial advisor and my records, they STILL owe me for that last payment as it did not show in their system but came out of my bank.. The check issued by new creditor was already sent and over the amount it should’ve been if my payment would’ve cleared. I’ve refinanced many times over the years and they’re shady. So basically my December payment went poof. They keep fighting me on it so I have to eat that cost now for December’s payment.

ABSOLUTE WORST LOANING COMPANY!!! Me and my wife purchased a 2024 Honda civic and they were the loan company. After they let us DRIVE OFF THE LOT!! They ended up taking it away because I didn't have a letter with my address and my wife's name!! I sent them the lease, but that just wasn't good enough! Thankfully, the dealership was AMAZING and got a different finance company to take it, AND ALL WE NEEDED WAS OUR IDs. Absolutely terrible customer service. So so so glad we have the loan under an actual good loaning company.

I co-signed for an auto loan for my son. Even with no late payments they are calling, texting, emailing, harassing both he and I with no payment due until next month. It’s a joke will refinance as soon as we are able and will never get another loan through this company again. They act like loan sharks, are completely unprofessional and disorganized, and when they call act secretive about who they are and get rude when you ask questions when they ask for your social security number. If I could leave zero starts I would.

Don’t use this company unless you can be early on payments. I’ll admit, I’m a bit behind. But they’re calling people I don’t even talk to. So, if you’re okay with a company calling ex-co workers, extended relatives, or anyone you’ve ever makes contact with. Then you should be fine. But be warned, they’ll call literally anyone you’ve ever known and idk how they’re even getting these numbers to some people.

Horrible service BUYERS BEWARE RUNNNNNN. Okay so I bought this car last year August 2024. The reason why I bought this car is because I was in an accident in May 2024 and my current car was total so of course you need to get a new vehicle to get around so I was looking for a car. I went to the best dealership they had and they were highly speaking of Consumer Portfolio. Let me tell you if I can give you this company a zero star. I definitely 100% would.

This place sucks big time. They don't care about your personal stuff. Also on car repairs etc. Yea they gave me two car extensions which I appreciate. But I asked for a third one due too need car repairs. They refused. Said call them make payments arrangements. I told them I'm in social security only get paid once a month. Again they don't care. Next year I will get rid of them, refinance with better company. They suck.👎👎👎👎👎

Consumer Portfolio Services has been great for me. Although the interest is a bit high. It's understandable with a credit score. That's not very good but I've never had any problems with them and not once have I had any calls from them for anything. I would recommend them if your credit is less than perfect. It's a good place to go for your Auto needs.

This company has no grace even tho I was affect by the government shutdown, couldn’t give grace for something that was out of my control. I believe this was the worst mistake of my life. I will never get another car with them again.

Never would recommend. More than 5 payments. Went most to interest. One payment of $10 went to principal what is that??? I would never recommend and looking how to broaden to turn buyers to other companies.

Predatory behavior. Charging me 29% APR after a cat baited and switched my lenders. I informed them at the beginning of the lease that I did not agree from the car they gave me. They said that since the car lot sent them the information that there was nothing they could do. The loan is predatory and the people are unhelpful. How the heck you make a payment and it all goes to interest? Not the principal at all. Now I have to file a bankruptcy to keep this crap off my credit preventing me from living a normal life. The so called supervisor Dasia is just as clueless as the normal reps who are not helpful at all. This is the worst experience ever! I will never lease a car again. I will be purchasing from this day forward! They need to be regulated and stopped.

WORST LENDER EVER! They do nothing to help or figure out a way to work around things so you can make payments. They just want to watch you fail! They call and are only open when you work. They don’t care. You email them and stay in contact. They say, "You haven’t." AVOID AT ALL COSTS.

Poor customer service, does not assist with hardships, high interest rates. Only paid off $1000, even though I had the vehicle 3 years due to principal and interest rates. Customers will make false accusations about account and will leave you confused and will not give vague or relevant information.

They do not care if you're going through the worst time of your life, without a job and lost your house. They will not work with you. Instead they'll make outrageous one lump sum payments such as 6k at once. How can I pay that if I can't pay $250 a month. Plus I have an open court case with the dealership I got the car from which ended up being a scam dealership. They sold me a lemon. SMH. They harass non stop and their employees are the most rude people I've ever spoken to except ONE PERSON. Don't get a loan. It's a headache. You'd think they'd offer better options when they screwed up from the beginning selling me a crap Malibu for 10k. Mind you under a 2015. Just insanity. I wish they'd care more for people. Because of them my credit is 500 and I can't get a home or a loan to even pay them because of it.

Scammmmmmmmmmmmm runnnnnnn awayyyyyy. Let you sign a contract with the dealership telling you approve (Maus Nissan) and let you take care home 3 weeks later ask for car back.because you were not approve!!! Sssscammmmmmmmm

I had really bad credit and got approved through Consumer Portfolios Services. Had some payment issues and their customer service was amazing! They worked with me on multiple occasions and got me back on track just like that. Interest rates are high but truly thankful for their team.

Predatory lender beware!!! Customer service reps are extremely rude as well. I wanted to pay off my extremely high interest loan early and they said if I do I still have to pay the interest even though I want to pay it off early. Then the rep hung up on me when she said, “well you’re the one who signed the contract!”

This Lender is a predator lender. They charge you all interest up front. Even when you make payments for more than you owe they take all of it. My balance hasn’t changed after all the payments I’ve made. They will not talk to you when you have an issue about it. They just hang up on you. If you pay biweekly or if you pay monthly no change. All paid towards interest. They lie to you. Worst experience ever. They say these loans are simple interest fixed rates.

I have paid half a thousand dollars for a year towards my auto loan. The payoff amount due at signing contract is only 100 dollar less. Where did the ten thousands of dollars paid towards the auto loan go and why is my pay off still the same as when I first purchase the vehicle minus 100 dollars? I feel bamboozled and embezzled out of thousands of dollars. Doesn't feel like I'm leasing a car but instead renting one. My balance owed will never decrease!!! This is fraud!!

A Texas highest rate possible at 18% no down payment. Recently bankrupt. I got it right at 2013. So 2yo. Equinox LT. With warranties and GAP insurance. Towed (semi) from Houston to El Paso for the listed price. Approached by mail flyer and it mentioned Bankruptcy. I'm paying more than due and early to avoid all the damages from the high APR. Before Bankruptcy. In 2020 my home was a 3% and I had paid off 2 new vehicles and a low mileage newish car. But I do feel blessed. Considering everything.

This company charges outrageous interest with customer service that should be flushed. They have no desire to help the customer. And if you're lucky to get one that speaks English they are so apathetic. They should be dismantled from the base up.

I have had my 2018 Chevy Trax for about two years. Made all my payments on time. January 9th I was rear-ended and the car was totaled. I had gap insurance offered by CPF. The title has already been given to the other person's insurance company. And we are waiting for the gap insurance to pay the rest which remember this is the gap insurance company offered by CPF. So while waiting Consumer Portfolio is still charging me the monthly payments and reporting non-payment to the credit bureau. At this point my credit score has dropped 22 points. How is this even legal. Then when I called them they did not care about ruining my credit. Making it harder to get another car. Do not use this finance company.

They are terrible and getting us for our money. 😡 I had my car for two years balance starting off at 22,000 and my current balance as of today is 21,000. 😡 Payment of $600/m. Where have my money gone❓Please do not agree to any of their loans. They are trash and get overs.

They lie about the original delinquent date on your credit report. They also add on about $1000 to an auto loan just because they feel like it. Should be shut down & put in jail, not sure how they keep getting away with this.

I got a loan from CPS $22,274.00 on 8/23. It is now 2/25 and my balance is 20,500.23, I have paid every month. Never late. So in 16 months at 588.00 a month payments I have only paid 1,774.00 on my car and the other 9,408 went to interest, Yep I should of read the reviews before going with them.. Time to look into a class action suit. The interest rate they gave me does not even add up to what I am paying. DO NOT go with this company... Keep copies of everything for when they do get sued.

If I could give 0 stars I would. This company is a joke with rude bullies for employees. We bought an Acadia off them and paid 13,000 on it for 2 years. The vehicle was totaled. Our insurance paid them 8900 and CPS says we still owe them 4300! I called them today after speaking with my attorney and asked what we're paying off now that the vehicle is gone? He just kept saying it's collateral? What? I asked him where the vehicle is and where is the title. If we're paying this thing off whether it's totaled or not we should have it parked here and should get the title when the remainder is paid. It's just awful.

Not very friendly, I have an insurance on my loan. If I am off work for any reason insurance picks up payment, which Consumer Portfolio didn’t not accept. Harassed daily.. Would not recommend to anyone.

Please don't ever finance with this lender. They have absolutely no empathy for their customers. If your car is totaled and insurance doesn't send the money quickly or check gets lost in mail as mine did. No matter how much you call and update them they will mark payments late. Aiming to destroy your credit. Leave you feeling just lost and down because your life was already destroyed with the lost of your car affecting your job and mental. On top of all that now your credit will be destroyed making it hard to get a loan from another lender. Mind you thru this process they know the situation and communicate with insurance as well and still aim to kick you when you're down.

This company is HORRIBLE. They Don’t Help You. They HINDER you. The reps are rude as hell. They don't keep up arrangements and they financed a 11,000 Car to a Fraud car lot for 20,000. My balance has never went down since I have had the car and they think money grows on trees. SCREW THEM. They repo your car then don’t Have Any regards for people situation!

The representative called looking for a neighbor. I told them this was not her phone. It is not my job to do their dirty work nor is it right for them to harass my phone and get loud and disrespectful. Maybe you should hire me. The car has been sitting in the same spot of our parking lot for months, so how pressed are you to come get the car. It isn't able to be driven. It is unprofessional to discuss another person's business matter with a stranger. The business matter doesn't pertain to me.

Paid over $20,000 for a $10,000 vehicle, some of it of course being my fault for having to extend my contract. However, I returned the vehicle still owing another $5,000 and when they reached out with a 90% off offer to settle I contacted them within the time frame to have them say that the offer was expired and they could offer something else. They also went back and forth for months about me having to call them to discuss other options and would not do it via email.

I will never do business with this company again. I bought a car 5 months ago, and missed 1 payment by a few days and they called me every day. I was short $42 on my payment and paid the majority of the payment. I explained to them I would have the other 42 in a few days and they called me every single day hounding me over $42. I was also told I had a 10 day grace period which was not honored. I was also told by customer service if I paid five months, total payments I would deferral. Explained I just had a little bit of car trouble and had to fix my car. Wouldn’t even approve. It said a manager had to approve it and I could call back in a few days. Worst experience I’ve ever had with a car company. I would not recommend.