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ConsumerAffairs Unaccredited Brand

Consumer Portfolio Services

Consumer Portfolio Services
Overall Satisfaction Rating 1.41/5
  • 5 stars
    7
  • 4 stars
    4
  • 3 stars
    1
  • 2 stars
    8
  • 1 stars
    103
Based on 123 ratings
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        Consumer Portfolio Services Reviews

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        Page 1 Reviews 1 - 10
        Rated with 4 stars
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        Verified Reviewer
        Original review: July 20, 2019

        In 2006 I used them for a sub-prime auto loan. I had started a new job and a bad credit score. They financed me for 66 months without any problems. I even paid late once! They called me, but never harassed or threatened. I paid my balance and would recommend them to anyone in a tough situation.

        14 people found this review helpful
        Rated with 5 stars
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        Verified Reviewer
        Original review: July 8, 2019

        I used Consumer Portfolio Services after filing bankruptcy to get a car as they were the only company that would finance me at the time. After seeing a lot of negative reviews about how people were repo'd, charged late fees and when trading or paying off their car, they were given a different payoff amount, I was a little concerned. However I never paid late and I was always able to speak directly to an agent anytime I called. No one ever came to try and repo, they never called any of my references trying to hunt me down and when I traded my vehicle in for a new one, I didn't have a problem with the payoff amount. I guess the others having issues with this company just don't make their payments on time, so it's not the fault of the finance company. I would recommend them and work with them again if ever needed.

        18 people found this review helpful

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          Rated with 5 stars
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          Verified Reviewer
          Original review: July 4, 2019

          Consumer Portfolio financed my new Chevrolet Traverse. No other company would finance me because of my bad credit. My old car needed expensive repair that I couldn’t afford, and I was tired of worrying about it breaking down on me. I only needed to put a $500 down payment. That was almost two years ago. I do have a high interest rate but pay every two weeks to pay down the interest. My credit has increased 60 points. Thank you Consumer Portfolio.

          10 people found this review helpful
          Rated with 5 stars
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          Verified Reviewer
          Original review: Feb. 10, 2019

          I had a car loan through CPS in 2012 on a 03 Jeep Grand Cherokee. I had subprime credit no one else would finance me. CPS was the only one who trusted me so I had to show this company I was determined to pay on time by any means. I paid extra when possible to cut the interest down and put income tax checks toward my loans. By doing this I paid Jeep off a few months ahead of time. I never had any bad experience with anyone at CPS. To this day I owe everything I have for CPS because without them I wouldn't have been able to get to work. Thank you CPS. You get 5 stars from me.

          18 people found this review helpful
          Rated with 2 stars
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          Verified Reviewer Verified Buyer
          Original review: Nov. 26, 2019

          I was approved financing thru CPS last year after filing bankruptcy in July 2018. I havent really experienced much of an issue with them, until today being very disturbed by their actions. My note is due on the 20th of the month, and I had fallen behind back in June due to medical condition. But it is November, in Sept they approved an extension to help me get caught up for the 1 month i was behind due to my medical leave. So October came and I wasnt able to make my payment on the said due date Oct 20th, but we have a 10 day grace period and required that use it because in Sept my son ended up being injured after being hit by a car on his way home. So this delayed me being able to make my payment on time by due date, but it didnt set me back 30 days as the payment was made via their website on Nov 14th.

          Not even 30 days past due, however by then CPS has sent a Field Collection Rep to my home and this evening I received a Collection Notice from the same company the Field rep works for demanding the entire balance of my loan. And seriously, I could see if I were several months behind and wasnt even 30 days, and apparently it's because I dont answer their repeated calls, well, thats because They are calling during the hours I am at work, as I do not work 9-5, like the typical person and typical work hours, I work swing so catching me by phone after 5pm is almost impossible because I am at work.

          But i will say it's ridiculous that they are harassing me for a payment that wasnt even 30 days past due, and going to the extent of sending a Field Collection Rep to my home and then have them sending me collection notices for a payment thats not even 30 days past due, you can look at my payment history and Ive only been late twice since i got the loan and seriously this is the extent they go to, to force a consumer to answer their phone. For a payment less than 30 days late and doing all of such I find is harassing especially because im not several months to where then I could expect and understand why they're doing this but not less than 30 days and I am furious and looking to file a complaint wherever i can because this is beyond harassment, because they get their payments and never have i been several Months late.

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          3 people found this review helpful
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          Rated with 1 star
          Verified Reviewer
          Original review: Oct. 27, 2019

          But good luck ever paying the damn thing off! They squeeze every penny from you. I was paying more than they asked every month, then they randomly started taking 210 of 260 every month. So $50 freaking bucks was going to my loan... $50!!!! And if I paid more they took more. Total crap. Also their “payoff” is almost a grand MORE than I owe. ALLY is 100% better and that’s what I have with my truck. They don’t try to rob you if you want to pay off. I will be refinancing ASAP. ** robbing company.

          9 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Oct. 16, 2019

          I got a loan in 2013. Fast forward to now, I have had several late payments due to being laid off and maturity date of loan is 2020. I still owe 10000 at maturity date. After paying 450 a month for 7 years.... DO Not under any circumstances get a loan with them. I would have been better off renting a car every week.... It would have been cheaper. I feel like saying come and get it! Robbery!!!!

          16 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Oct. 9, 2019

          They have horrible customer service the way they talk to you as if you are beneath them. I have communicated to them and when I call and respond it’s nothing but attitude, if people are calling to give you money, what’s the problem. The voice messages they leave is as if we were friends and there is an issue, no professionalism what so ever. Even though when they answer the call and say it’s on a recorded line... What does that mean? Obviously the way you customer service people doesn’t matter! Maybe they are trained to be hostile, I’m not sure, but I would rather communicate via email instead. Especially with my condition. It’s just nastiness for no reason. Sending positive vibes their way, but do not recommend. Horrible experience every time!! If I could give a 0 for service I would.

          8 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Sept. 13, 2019

          I bought a 2010 Hyundai in 2014. My was for $9,554 with an interest $5,600.02. So far I've paid 9000 in interest and they're still trying to say I owe 3000 on the line. First of the uploaded said that I was uploading uploading and uploading so when I finally got in touch with them they said, "Oh no it's not paid of. You still owe us $3,000." Bull. Each person I talked to there told me a different story. One said that the finance company back at my car from was telling me the truth then somebody else had known what they told me was wrong then somebody else said, "They were right but couple payments was late so it made your interest go way up. You don't pay 95% interest on a loan." I don't care who you are.

          8 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Sept. 12, 2019

          Like so many others our credit was horrible and CPS was only ones to take us. We got behind due to illness. When able to start paying again we worked out an every two week repayment option. I have this in writing and faithfully honored the agreement but we awoke one morning to a neighbor calling to say our car had been taken (repossessed). After many phone calls to several people I finally found out where our things were, then CPS calls and asks if we will pay over two thousand to get our car back. I said, "No thanks." We borrowed a car from a friend until we could get something else, which we did. We got something 3 years newer with considerable less miles and fully loaded. All of this for $4000 less than we still owed CPS after 3 1/2 years of payments. The car was supposedly auctioned about 2 weeks ago and what I am really wondering about is if CPS will try to come after us for remainder?? If so I will plan in filing for bankruptcy.

          5 people found this review helpful

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            Consumer Portfolio Services Company Information

            Company Name:
            Consumer Portfolio Services
            Website:
            www.consumerportfolio.com

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