Consumer Portfolio Services Reviews

I want to say the other reviews are wrong… but they are right.. Quickly run away

Collection agency for a car loan. Need to refinance this 'cause it is outrageous.

They don't have their stuff together. When you car get hail damage they take their sweet time. Even after the car been totaled out. Progressive has try to get ahold of them many times. They don't return phone call. Then when you try to get another car loan through them. They like to play games. They refuse to work with you. I had a loan through another company. They approve me for a car loan. Then when I tried to get another one. They "we need our money for the other car " Even though they refuse to work with the insurance company. They are in the business to make money. But do a poor job at it.

I knew getting a loan with them was risky, but I was desperate, which is what they count on. Consumer Portfolio Services is an immoral, unethical, criminal organization that needs to be shut down. After paying for 4 years on a $17K loan, I still owe $13K!! It is mathematically impossible for the loan to be paid off by the end of the term. I am sick of dealing with daily phone calls even though I was up-to-date on payments. I knew that I couldn't continue to afford $500/mo payments so I relinquished the car to them and used my meager savings to buy a different vehicle.

Do not sign with these people. They harass you and your friends, family, and anyone you know even when you have informed them to not call these people. They bother you constantly even if you make payments and payment arrangements. They raise your loan amount and make it to where you pay more than the original to keep you tied. If I could rate them a 0 stars I would.

Unethical tactics and taking advantage of people who are in a position of need. Obviously, they are doing things with legal backing, but they should still be investigated for allowing finance charges to continue a voluntary repossession has been requested. I am going to write my senator to see what can be done.

Unfortunately it feels like I will never pay off my car. I got behind last year and can’t seem to catch up. The help they offer is supposed to help you but it doesn’t you. Also you are unable to change due date only once in the entire length of loan. I've had my suv going on 5 yrs and still owe $8200.00. I Unfortunately once you are in Bad credit Status it remains you can never get out of it. Due to the high interest rates and being on a fixed income.

Financed my car and the interest was higher than I wanted. Waited 6 months for better apr offer. Made monthly payment of 780$, payment cleared my bank, applied for refinancing for new amount before statement date and any new interest. They sent me a check for only 86$, and according to calculations from financial advisor and my records, they STILL owe me for that last payment as it did not show in their system but came out of my bank.. The check issued by new creditor was already sent and over the amount it should’ve been if my payment would’ve cleared. I’ve refinanced many times over the years and they’re shady. So basically my December payment went poof. They keep fighting me on it so I have to eat that cost now for December’s payment.

ABSOLUTE WORST LOANING COMPANY!!! Me and my wife purchased a 2024 Honda civic and they were the loan company. After they let us DRIVE OFF THE LOT!! They ended up taking it away because I didn't have a letter with my address and my wife's name!! I sent them the lease, but that just wasn't good enough! Thankfully, the dealership was AMAZING and got a different finance company to take it, AND ALL WE NEEDED WAS OUR IDs. Absolutely terrible customer service. So so so glad we have the loan under an actual good loaning company.

I co-signed for an auto loan for my son. Even with no late payments they are calling, texting, emailing, harassing both he and I with no payment due until next month. It’s a joke will refinance as soon as we are able and will never get another loan through this company again. They act like loan sharks, are completely unprofessional and disorganized, and when they call act secretive about who they are and get rude when you ask questions when they ask for your social security number. If I could leave zero starts I would.

Don’t use this company unless you can be early on payments. I’ll admit, I’m a bit behind. But they’re calling people I don’t even talk to. So, if you’re okay with a company calling ex-co workers, extended relatives, or anyone you’ve ever makes contact with. Then you should be fine. But be warned, they’ll call literally anyone you’ve ever known and idk how they’re even getting these numbers to some people.

Horrible service BUYERS BEWARE RUNNNNNN. Okay so I bought this car last year August 2024. The reason why I bought this car is because I was in an accident in May 2024 and my current car was total so of course you need to get a new vehicle to get around so I was looking for a car. I went to the best dealership they had and they were highly speaking of Consumer Portfolio. Let me tell you if I can give you this company a zero star. I definitely 100% would.

This place sucks big time. They don't care about your personal stuff. Also on car repairs etc. Yea they gave me two car extensions which I appreciate. But I asked for a third one due too need car repairs. They refused. Said call them make payments arrangements. I told them I'm in social security only get paid once a month. Again they don't care. Next year I will get rid of them, refinance with better company. They suck.👎👎👎👎👎

Consumer Portfolio Services has been great for me. Although the interest is a bit high. It's understandable with a credit score. That's not very good but I've never had any problems with them and not once have I had any calls from them for anything. I would recommend them if your credit is less than perfect. It's a good place to go for your Auto needs.

This company has no grace even tho I was affect by the government shutdown, couldn’t give grace for something that was out of my control. I believe this was the worst mistake of my life. I will never get another car with them again.

Never would recommend. More than 5 payments. Went most to interest. One payment of $10 went to principal what is that??? I would never recommend and looking how to broaden to turn buyers to other companies.

Predatory behavior. Charging me 29% APR after a cat baited and switched my lenders. I informed them at the beginning of the lease that I did not agree from the car they gave me. They said that since the car lot sent them the information that there was nothing they could do. The loan is predatory and the people are unhelpful. How the heck you make a payment and it all goes to interest? Not the principal at all. Now I have to file a bankruptcy to keep this crap off my credit preventing me from living a normal life. The so called supervisor Dasia is just as clueless as the normal reps who are not helpful at all. This is the worst experience ever! I will never lease a car again. I will be purchasing from this day forward! They need to be regulated and stopped.

WORST LENDER EVER! They do nothing to help or figure out a way to work around things so you can make payments. They just want to watch you fail! They call and are only open when you work. They don’t care. You email them and stay in contact. They say, "You haven’t." AVOID AT ALL COSTS.

Poor customer service, does not assist with hardships, high interest rates. Only paid off $1000, even though I had the vehicle 3 years due to principal and interest rates. Customers will make false accusations about account and will leave you confused and will not give vague or relevant information.

They do not care if you're going through the worst time of your life, without a job and lost your house. They will not work with you. Instead they'll make outrageous one lump sum payments such as 6k at once. How can I pay that if I can't pay $250 a month. Plus I have an open court case with the dealership I got the car from which ended up being a scam dealership. They sold me a lemon. SMH. They harass non stop and their employees are the most rude people I've ever spoken to except ONE PERSON. Don't get a loan. It's a headache. You'd think they'd offer better options when they screwed up from the beginning selling me a crap Malibu for 10k. Mind you under a 2015. Just insanity. I wish they'd care more for people. Because of them my credit is 500 and I can't get a home or a loan to even pay them because of it.