Consumer Portfolio Services

Consumer Portfolio Services

 3.7/5 (120 reviews)

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Overall Rating3.7 out of 5
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Consumer Portfolio Services Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Feb. 2, 2023

Stay away from this finance company, interest rate too high, the customer service people are rude, if you ever get in a bind, you will never catch up from all the high interest rate fees, and once you get behind, they threatened and harass you. I had my vehicle reposted, which they auction off, and had the nerves to send a letter saying I still owed them money and I only had 5mos before I paid this vehicle off, they scammed me to get this vehicle back anyway. Run far away from this company.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 20, 2023

When the class action lawsuit comes out I will be the first in line on these scammers!! Just watch it will be coming, you can't be this low and don't expect karma! After repeated calls (4 times a day, different numbers) about a car payment I asked for a supervisor because reg agent was sooo ** rude, asked her to send me breakdown of my payments, STILL haven't received!! Yet the phone calls ceased! No worries. I keep good notes and just waiting for the right atty to jump all on this!! He will be RICH from the class action from all the people they have scammed. READ YOUR COMPANY REVIEWS, WISH I HAD!! You will take notice of the companies that care or NOT! Until they are in court faking it!!

16 people found this review helpful

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    Rated with 1 star
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    Verified Reviewer
    Original review: Jan. 3, 2023

    Stay away from these loans. They will try to pinch every penny from you. If they don't get you the high rate loans they will charge you a fee every time you make a payment to them. Also unnecessary high late fees. Wish I had not got into business with this company.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 29, 2022

    We bought a 2015 GMC Acadia. A month later the check engine light came on before we ever even made the first payment. I call and they said you buy as is. So here we are a year and a half later with a car that is a pos!! We go to get a loan from my bank to trade it in and somehow we owe more than what we financed. We financed 24k and we owe 26k how does this happen!! These people are awful!!! Run!!

    8 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: Oct. 30, 2022

    Truthfully at first things were perfectly fine. I always made my payments on time as best I could until I fell in hard times and got behind. Now granted they have continuously worked with me for years and it always try to find a way to make things easier for me when it comes to payments. The staff is usually very polite and very professional. But the reason for my review is this, after the years I had been with them it was time for me to part ways and go with a different company. They gave me a much lower interest rate and there’s a payoff that was sent to them that has a tracking number from the company that I am with now. The tracking number showed that after the check was mailed out on 7 October it showed that it showed up in the mailbox their mailbox that was listed on their 10 day payoff letter on the 17th.

    Many days later had passed and they stated that they still hadn’t received it. Now granted that’s not their fault but also I feel that to charge someone per day continuously for something that already had the payoff set up until the 17th which it shows that the actual letter was dropped off in the mailbox on the 17th. No one just has checked the mailbox at all. I don’t think that that is fair. Not to mention having to call and reiterate every single time the same situation when the notes are obviously placed right in front of them for people that are supposed to take the notes every call that is taken especially they can go back and listen to a recording of a call to affirm that all that was said was said.

    Now I hold no ill will toward the company itself. They’re there for you when you want to be able to have your very own vehicle for the first time or a loan for anything else. So I thank them for that but they just need to have a little bit more get up and go when it comes to making sure that important things like a payoff is taken care of in a timely fashion so I won’t charge the person that’s trying to part ways to them and trying to pay them off any additional money because that’s just not fair.

    Would I recommend this company to anyone specifically if you don’t have the best credit and no banks will take a chance on you? I would say yes but make sure that you were always on time with your payments even though life happens make sure that you make a way to work out things with them and always stay in contact with them because much like any other place if you lose contact or make it seem like you’re trying to avoid them, there will be consequences. Now granted I never had to experience losing anything but I came dangerously close a few times because there was a lot that went on in my life that made things difficult. But as long as you remain on your Ps and Qs you should be fine and it can ultimately help your credit in the long run.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 18, 2022

    So my mother died months ago. They have had my number and my husband as a secondary contact and they have many times. The note on the car was under 4k from being completed. Their number came up as scam likely and they were told not to call because obviously it said scam likely and instead of calling myself or husband like they have for the past 4 years if anything happened they send a tow truck and picked up the car and called the note refusing to reinstate it. Of course I paid the loan off but had I not been able to they would have just sold the car and made an additional 17k- 20k+ I’ve Priced this car and that’s what it’s going for in the condition it’s in. They WANTED that car not to be paid so they could turn around and resell it.

    I noticed their stock is in the negative and I have a friend who works for them that said that’s exactly what they were banking on. That it wouldn’t be paid and they could turn around and do it all over again to come one else. Well jokes on them because their employee told it on them and I paid it off. That’s absolutely disgusting of them.

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 26, 2022

    This company is horrible..I got behind when Covid hit and everything shut down. Got behind on my payments. They refused to work with me. All they did was threaten me…April of 2022 they came and repossessed the car. I was able to borrow the money from a family member. They gave me the total balance I had to pay to get car back…I paid it then in May received a letter and email saying I still owed 249.00 for April and come end of May at due date I would have May due so I paid it then paid May and the following month June, then July only to be told I still owed for March and April so the payments I was making in May and June was covering payments I was still behind even after showing the email and letter that it is impossible.

    They said they will do a audit and came back to tell me almost 2 weeks later that I was still behind and the payments I was making was taking care of the past due which keep in mind the only way I could get my car back was by paying everything that was past due and the payment that was due for April so these people are ripping the customers off…Even with proof from their own company employees that was 2 different employees telling me I still owed 249.00 for April and called and took care of it and next payment was not due till end of May and been paying them to only come back and say I’m still behind…you can’t get your car back from a repossession without everything past due paid up front so my words to you guys stay away. They are awful.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 22, 2022

    I give this company A BIG FAT ZERO! I have paid off four cars & NEVER been treated so horrible! After contracting covid back in October 2021 I fell behind in a car payment! After calling to work out something as I have been paying on this account for three years before Covid & thinking something could be worked out. After all I had severe pneumonia complications as I am disabled veteran to date I am still under Department of Veterans Affairs medical care for it.

    I was lectured on how I was to spend the stimulus checks the federal government was giving! That’s right folks! Never mind the economy is shot, covid is affecting millions, people everywhere can’t work, lost their job, waiting on backlogs of unemployment claims! But this business is going to tell you how to spend your stimulus checks when I dare say everybody in the nation right now is running 30 days behind trying to buy FOOD these days! They Harass you, family & friends over being 30 days or less behind!! It is not worth it!

    I just got off the phone with them blasting them as I traded my vehicle in July to get away from this police state led business that dictates the consumers! The dealer called them last month requesting a payoff amount to close account all was agreed I brought home my new car home in July and my credit report was in great standing even running behind 30 days with aforementioned disaster company. Today, when I checked my report my credit score dropped 30 points because CPS reported even after dealer paying them off for my new car!!! They informed me I had to make another payment on my now closed account!! I told them they were severely mistaken because after dealer calls them for payoff I am no longer in the picture!!!! They are the most unprofessional, demeaning bunch of liars I have ever done business with!!! DON’T DO IT MY FELLOW AMERICANS!! BEWARE!!!

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 14, 2022

    CPS financed a 2012 Camaro for me January 2018. May 2019 the car literally broke down on me. No warning signs. I KEPT the maintenance and my payments up. I had just bought 4 brand new tires and had just got the registration in April. Always got my oil changed synthetic $80 per visit. The car literally scared me. Driving in the rain it would slide. I thought it was the tires but it still would slide in the rain with the new tires. I was on the freeway coming from a 10 hour shift at work. I heard something I thought it was debris trapped under. It sound like plastic rattling under. Pulled over didn't see any thing stuck under the bottom. It wouldn't start back up. Had the car towed to the Chevrolet dealership. $15K was my estimate for a new catalytic converter. Overall they said I need a new motor.

    I was in denial a little because I'm like my car was running fine and then bam. My only transportation. I had to pay Uber to get back and forth to work. $50 -$60 a day. Rode with coworkers a few days. My point it cost me a lot of money and inconvenience with the sudden break down. I called CPS to see if there was any way they could finance the repairs. They said no and didn't have any referrals for financing repairs. Went back to the dealership I got the car from. They were nonchalant. I was on time with my payments everything. I told them to come get the car. I couldn't afford the repairs and needed another car asap.

    2022 CPS sold the loan to Velocity LLC and they filed a $15k ironic yes $15k Judgement towards me. So warning to all who may have defaulted the loan for whatever reason. They are going to SUE you. There is a clause in the contract that says if they sell your loan that party had the same rights. I'm so mad because I really like my car and just like wow did they sell me a bad car? $15k law suit. Took the $3k already from my little savings bank account. Now in negotiations for the $12k. If I had $ I would have gotten the Camaro repaired. I'm wondering if this has happened to anyone else? Car suddenly broke down and now you are being sued.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 9, 2022

    Please stay away from this company! Fraudulent! Thiefs! Rude! Car loan approved with 15k down and was approved with 12k over sticker price plus unauthorized warranty added without my knowledge. They are running an illegal establishment with kickbacks from specific dealerships and committing auto fraud on a daily basis. Shame on you CPS & Sandy Sansing of Pensacola, FL.

    14 people found this review helpful
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