Consumer Portfolio Services Reviews

Everyone in this company has bad attitude. I wish I could give them a 0. I was speaking with a supervisor she hung on me. Now I never yelled or scream at her. I laugh so hard. I said, "You all have bad customer service." I came to the reviews just to see if it’s only me. I see it’s 80% of the people. Do not finance with this company. You will regret it. TAKE THIS SERIOUS. A car is not worth this kind of business. I am also going to reach out to the business bureau. WORST COMPANY I’VE EVER DEALT WITH.

I have been a customer for over a year. My vehicle was totalled in May. My insurance paid their portion in a timely manner. I notified CPS of the police report not being available due to the incident was classified as a “criminal” case. I submitted all forms for Gap insurance in a timely manner. They dragged their feet in getting me the necessary paperwork due to the report status. I was constantly in contact with CPS with copies of all communications. They did allow one extension but I paid payment less than 15 days after the incident. They now will not extend and are expecting monthly payment.

Management must train the workers here to be nasty. Almost everyone here that I have spoken to, no matter the situation have been nasty. I can say that they are not quite the bottom of the barrel when it comes to lenders, but they are right there for people with bad credit. They treat you just like that. You feel like you have done something wrong just by calling them for info. Please just pay them on time so you want have to ask them anything. They are definitely bottom of the barrel.

After I pay this car off I would never get anything else from them. Where I live it is a state of an emergency due to power outage from a few tornadoes for over a week and they keep calling for payment. When I need the money to feed my children. These people have no empathy.

A lawsuit needs to be filed with this company.. They are a straight rip off. I was taken advantage of. I am a widow. After my husband passed I needed a car and because of my credit they connected me to Consumer Portfolio, my car is 6,000. Once I finance it came to 21,000.00 so be careful. All the money I put into making my payments the price just never seem to go down. The worst thing I ever did. I was definitely taken advantage of.

NEVER USE THIS COMPANY! They don’t care about their customers at all. They send messages saying to call and they’ll be glad to help you but it’s a lie. I lost my husband and went to 1 income on top of this my lights were cut off and they refused to help me so I was forced to not pay my water bill and sell the only thing I had left of my husband (my wedding ring). Once again they didn’t care. God help them if they need help themselves!! I only keep this car so I can get to and from work to take care of my kids.

Horrendous company with poor customer service and extremely slow issue resolution. They also lack the ability to properly document important paperwork. This to me seems like some very major downfalls on their part. My advice is to go elsewhere at all costs.

This company is worthless. Yeah they'll help you get a car with a 24.99% interest and be careful if you take two extensions somehow you will owe $5,000 more than originally owed. $33,500 turns into $38,500 because of two extensions. Which somehow I think they screwed up but you call them and they just tell you well your interest percentage instead of looking into it and seeing why it is $5,000 more. I took a six year loan. That six year loan has now turned into a seven year one month loan because of the two extensions I'm assuming. Stay away from Consumer Portfolio. You will regret it 3 years after. Also I've paid $13,000 and only 3,000 has gone towards the car. The rest has all been interested. How they do this is beyond me because if you owe $33,500 I would take half of that $463, put it towards the interest the other half towards the car.

I was initially set up with Capital One, but the dealership thought CPS would be better since their interest rate was a little bit lower. But their customer service.. Trash. If you don't sign up for auto pay, they make you pay $4 to pay online. The only free option to pay is by leaving your house and paying at one of their approved retail stores. I haven't even made my first payment yet, and already feel unwelcomed. They are only for themselves and not about making it easy for you to make your car payment. Definitely going to try to pay this off ASAP, or refinance with another company to get from under them.

I regret ever doing business with this company. Before this place I had a loan through Credit Acceptance. I always paid on time and if I needed to change my due date, I just called and changed it via an automated system with no rep bothering me. Not with this place. I paid on a 2014 car (it is now 2024) that is worth about 7,000 and I owed over 17,000. I paid on this car for two and a half years and the amount owed NEVER went down. You will spend all your money on a very old car and they will call and nag you on a constant basis. I have hundreds of emails and calls when I’m even a day late of them threatening to be send me to the recovery department. Last week the car broke down, it is rusted and just an actual piece of junk so I let them take it. I’d rather save money and just outright buy a car.

If this is the finance company that they want to use, run, don't walk, far away. They are horrible and they all have attitudes and are rude and intrusive! I will never finance with a company like them again!

The company failed to provide title for my registration for 2 months. Absolutely rude people, with zero follow up on their side. Called about 7 times and DMV still hasn’t received title. They putting me in danger of receiving ticket.

Very nice professional company to get a car loan with. They have been great especially when my credit isn’t perfect. For sure recommend them to get a good car and help rebuild your credit. It’s great to have good options and not be stuck with buy here, pay here cars.

I’ve purchased a 2024 Honda Accord through CPS and paid 3,100 down while on bankruptcy. Everything was fine until I’ve found out that they denied me because I was on a leave of absence from my job (mind you my son was very sick). Then I was rejected again because of my debt to income ratio (my rent amount and bankruptcy amount too high). Gave them paperwork to prove that the amounts significantly decreased. Got rejected again because they need me to send a paystub (I’ve talked to a supervisor about this) showing that the bankruptcy amount dropped to $145 a month which I did, which I’ve let my Kia go due to car theft and attempted car theft within a month and had significant damage to it from the theft. It was not drivable.

If I can give them a zero I would. I always made my payments on time. I missed a couple of late payments. They said they would work with me, it seems every time I pay their third party somehow screws me over and they are quick to harass you throughout the work day from two different numbers. I tried to make a payment before they tried to repo my car and sure enough did they totaled my car without any warning or email stating they will and they are lie, saying, "We are here to help." I been calling, stating I wanted to make my payments. All they keep saying, "Your car is going to be repossessed." I do not recommend and don’t leave none of your belongings in the car because they don’t car what’s in it, they will take your with no warning.

I financed a vehicle through Consumer Portfolio a couple of years ago. I fell behind on my payments the last few months and I made two payments of on Sunday morning. I used the online system that I had always used, my payment was approved and I went to bed last night as if everything was normal. On Monday morning, I looked outside and my vehicle had been repossessed.

My experience with CPS has been a nightmare since my car was totaled at the end of 2023. The harassment and unprofessionalism of their customer service reps are at a all time low. I had to let the rep know she doesn't have to get smart or an attitude with me. I understand I have a balance of 1500. If I had you would have it. Look at my payment record. I always made my payments. To get an attitude telling me how I should be paying my bills is unethical and down right disrespectful.

I do not recommend this lender. No one is on the same page and you will get a different answer regarding the same question every time. These calls are not monitored or recorded like they claimed. If I can give zero stars I would.

I didn't like the interest rate, however that was of my own doing considering my credit score. I would like to say every time I needed help they helped me every way they could and I still have my car, as long as they see that I am making effort they have not taken my car. I know everyone have problems and I'm sure I'm not the exception. They have not been bad at all, anything bad I don't like. I can thank myself for it. They are only doing their job and they gave me a loan when no one else would. I agree the rates are really high but if we had good credit CPS probably wouldn't even be in the picture. I'm grateful to them and having a car at all.

I'm an actual person. I'm a disabled senior. I paid all but $1600 of my car and it was repossessed. I tried to work with Consumer Portfolio only to have fees piled on. I can no longer go to Doctor Appointment, go grocery shopping, pick up medications. I can no longer work. I had approximately $8000 equity in my car and was not informed what my options were. I tried to work with the reinstatement department and was met with increased fees. Their reinstatement solution was instead of paying $1600 which I owed on the contract, I was to pay $2400. I'm not asking for sympathy but only want you to be informed as to the conscience of this company.

Well I’m going start off saying that I wish I would’ve read these reviews earlier but I’m here now so let’s begin. My credit score is in the high 7’s so I got approved for a loan with Consumer Portfolio Services which the interest rate was ok. I was thinking $600 a month wasn’t really bad for the car that I got approved, get the car, only had the car for only 4 days then get an call from the salesman stating that my paystubs wasn’t real and consumer portfolio services rejected my loan. So I went on to ask how are my paystubs not real sir. If you need more pay stubs or more verification that I work and the wages that my stubs say then I can and will provide them. He told me just bring him the car and I was not going to get my down deposit back $3500.

My car was repossessed when l was behind 2 payments. Fine l thought, it's my fault l will pay it and get it fixed. Not that easy! I was charged so many outrageous fees that, l ended up paying twice what my two payments were. My car was gone over a week because they make you set appointments with the company that removed my license plate, then appointments to get my belongings that were all removed from my car. Then appointment to the auction where my car was taken. Each appointment is a separate charge that l had to pay. Even though l was able to pay for my car the next day. It didn't matter because they started the process. So l had to wait while my car was passed around, and l had to pay each place. So finally l get my car.

I purchased a new vehicle. A 2015 Honda Civic total price around $19,400. Monthly payment $456 mo. However for the first 3 yrs. About $120 bucks was going to the principal. Total amount pd. Nearly $30k.

I had to get a new vehicle due to a car wreck in my old one and Consumer Portfolio Services was there for me and gave me a chance. They are very professional and I appreciate the great customer service so thanks CPS!!

Yes, the finances are through the roof, but I have bad credit so that's my fault, I'm just glad I have a vehicle and I love it, it's a 2018 Jeep Compass. I've had my Jeep for a year and a half now. I have had to get an extension 3 times because of work shutdowns and life issues. They have always been understanding and so nice about it. They don't have to offer any extensions at all and they give you 6 for the length of your loan. Their customer service has been nothing but compassionate in our times of need, and I appreciate that!

I am trying to find out how come I'm taking long pay car and seen like came out almost 50k and the finance charges are horrible. That bad part about having a low credit score. I think is not something I will do again.

To all the negative reviews guys, just pay your bill. Be an adult. I had no issue with this service and they were awesome and they give people with low credit scores a chance to have a vehicle unlike most financing companies, if you’re going to be late let them know and give them an exact date you will pay and ofc there’s a late fee as there is with all companies.

This company is a bunch of bulldogs. They are not compassionate and will be harassing you at ever second they have. You will receive multiple calls a day even after you have spoken with some one. The harassment starts on the very first day of deliquence. (Day 1). I was about 15 days late and everyone of my referrals were contacted even after I had spoken with them. If their practices don't change I see multiple federal laws and guidelines being broken. Treat people better. That's all.

The only reason I gave them a 1 is because there is no 0 option. There are so many bad reviews about this so called company I would be repeating the same frustrations, so I will just sum it up. They Suck, Stay away, They are in California, that alone should be warning enough.

If I can give that company a zero star I will. Stay away from CPS. They are scammers that’ll ruin your life. I went to the dealership to buy a car. I wanted to go with my bank that pre approved me. When I got there, they said my bank denied me, that they’ll use another finance and I said okay. I found the car I liked and CPS was my finance. After a month I hit a deer on my way back from work. My car was totaled loss by the insurance. I called them to tell them my car was totaled. They told me to deactivate my automatic payment. The insurance paid off the with the market value within a month and Gap will finish paying the rest.

My car was totaled one year after I purchased it. The accident was not my fault. I have been in constant communication with them and I was waiting for my insurance company to pay my loan off. They turned me in to collections and a missed payment because they didn’t receive $1000 because I was waiting for the gap insurance to cover the rest, my insurance paid off more than $21,000 of my loan. I would understand if I ignored them and wasn’t in constant communication with them and explain to them that the car was totaled. They don’t care about their customers or what they’re going through.

Would not recommend. Waits till the dealer gives you the car and you pay the down payment just for them to deny you a week later. They say they’re there to help people. No they're not. They're out for themselves.

I purchased a car from Galaxy Auto end of November 2022 in Winchester KY through CPS. The day they called to finalize the transaction the car was no longer working which was a 3 day span. I made 1 payment which I now regret in January. It is now June 26 Monday cps just repoed the car June 24 Saturday and the representative said to me today I should have looked at the reviews before (she is right) I bought the car! She should also have advise me to review Consumer Portfolio Services. I have been scammed by this company (cps) and the car company (galaxy auto). They are working together!! Do not I repeat do not use this finance company. They are scammers!!

Stay away from this finance company, interest rate too high, the customer service people are rude, if you ever get in a bind, you will never catch up from all the high interest rate fees, and once you get behind, they threatened and harass you. I had my vehicle reposted, which they auction off, and had the nerves to send a letter saying I still owed them money and I only had 5mos before I paid this vehicle off, they scammed me to get this vehicle back anyway. Run far away from this company.

When the class action lawsuit comes out I will be the first in line on these scammers!! Just watch it will be coming, you can't be this low and don't expect karma! After repeated calls (4 times a day, different numbers) about a car payment I asked for a supervisor because reg agent was sooo ** rude, asked her to send me breakdown of my payments, STILL haven't received!! Yet the phone calls ceased! No worries. I keep good notes and just waiting for the right atty to jump all on this!! He will be RICH from the class action from all the people they have scammed. READ YOUR COMPANY REVIEWS, WISH I HAD!! You will take notice of the companies that care or NOT! Until they are in court faking it!!

Stay away from these loans. They will try to pinch every penny from you. If they don't get you the high rate loans they will charge you a fee every time you make a payment to them. Also unnecessary high late fees. Wish I had not got into business with this company.

We bought a 2015 GMC Acadia. A month later the check engine light came on before we ever even made the first payment. I call and they said you buy as is. So here we are a year and a half later with a car that is a pos!! We go to get a loan from my bank to trade it in and somehow we owe more than what we financed. We financed 24k and we owe 26k how does this happen!! These people are awful!!! Run!!

Truthfully at first things were perfectly fine. I always made my payments on time as best I could until I fell in hard times and got behind. Now granted they have continuously worked with me for years and it always try to find a way to make things easier for me when it comes to payments. The staff is usually very polite and very professional. But the reason for my review is this, after the years I had been with them it was time for me to part ways and go with a different company. They gave me a much lower interest rate and there’s a payoff that was sent to them that has a tracking number from the company that I am with now. The tracking number showed that after the check was mailed out on 7 October it showed that it showed up in the mailbox their mailbox that was listed on their 10 day payoff letter on the 17th.

So my mother died months ago. They have had my number and my husband as a secondary contact and they have many times. The note on the car was under 4k from being completed. Their number came up as scam likely and they were told not to call because obviously it said scam likely and instead of calling myself or husband like they have for the past 4 years if anything happened they send a tow truck and picked up the car and called the note refusing to reinstate it. Of course I paid the loan off but had I not been able to they would have just sold the car and made an additional 17k- 20k+ I’ve Priced this car and that’s what it’s going for in the condition it’s in. They WANTED that car not to be paid so they could turn around and resell it.

This company is horrible..I got behind when Covid hit and everything shut down. Got behind on my payments. They refused to work with me. All they did was threaten me…April of 2022 they came and repossessed the car. I was able to borrow the money from a family member. They gave me the total balance I had to pay to get car back…I paid it then in May received a letter and email saying I still owed 249.00 for April and come end of May at due date I would have May due so I paid it then paid May and the following month June, then July only to be told I still owed for March and April so the payments I was making in May and June was covering payments I was still behind even after showing the email and letter that it is impossible.