Consumer Portfolio Services Reviews

Scammmmmmmmmmmmm runnnnnnn awayyyyyy. Let you sign a contract with the dealership telling you approve (Maus Nissan) and let you take care home 3 weeks later ask for car back.because you were not approve!!! Sssscammmmmmmmm

I had really bad credit and got approved through Consumer Portfolios Services. Had some payment issues and their customer service was amazing! They worked with me on multiple occasions and got me back on track just like that. Interest rates are high but truly thankful for their team.

Predatory lender beware!!! Customer service reps are extremely rude as well. I wanted to pay off my extremely high interest loan early and they said if I do I still have to pay the interest even though I want to pay it off early. Then the rep hung up on me when she said, “well you’re the one who signed the contract!”

This Lender is a predator lender. They charge you all interest up front. Even when you make payments for more than you owe they take all of it. My balance hasn’t changed after all the payments I’ve made. They will not talk to you when you have an issue about it. They just hang up on you. If you pay biweekly or if you pay monthly no change. All paid towards interest. They lie to you. Worst experience ever. They say these loans are simple interest fixed rates.

I have paid half a thousand dollars for a year towards my auto loan. The payoff amount due at signing contract is only 100 dollar less. Where did the ten thousands of dollars paid towards the auto loan go and why is my pay off still the same as when I first purchase the vehicle minus 100 dollars? I feel bamboozled and embezzled out of thousands of dollars. Doesn't feel like I'm leasing a car but instead renting one. My balance owed will never decrease!!! This is fraud!!

A Texas highest rate possible at 18% no down payment. Recently bankrupt. I got it right at 2013. So 2yo. Equinox LT. With warranties and GAP insurance. Towed (semi) from Houston to El Paso for the listed price. Approached by mail flyer and it mentioned Bankruptcy. I'm paying more than due and early to avoid all the damages from the high APR. Before Bankruptcy. In 2020 my home was a 3% and I had paid off 2 new vehicles and a low mileage newish car. But I do feel blessed. Considering everything.

This company charges outrageous interest with customer service that should be flushed. They have no desire to help the customer. And if you're lucky to get one that speaks English they are so apathetic. They should be dismantled from the base up.

I have had my 2018 Chevy Trax for about two years. Made all my payments on time. January 9th I was rear-ended and the car was totaled. I had gap insurance offered by CPF. The title has already been given to the other person's insurance company. And we are waiting for the gap insurance to pay the rest which remember this is the gap insurance company offered by CPF. So while waiting Consumer Portfolio is still charging me the monthly payments and reporting non-payment to the credit bureau. At this point my credit score has dropped 22 points. How is this even legal. Then when I called them they did not care about ruining my credit. Making it harder to get another car. Do not use this finance company.

They are terrible and getting us for our money. 😡 I had my car for two years balance starting off at 22,000 and my current balance as of today is 21,000. 😡 Payment of $600/m. Where have my money gone❓Please do not agree to any of their loans. They are trash and get overs.

They lie about the original delinquent date on your credit report. They also add on about $1000 to an auto loan just because they feel like it. Should be shut down & put in jail, not sure how they keep getting away with this.

I got a loan from CPS $22,274.00 on 8/23. It is now 2/25 and my balance is 20,500.23, I have paid every month. Never late. So in 16 months at 588.00 a month payments I have only paid 1,774.00 on my car and the other 9,408 went to interest, Yep I should of read the reviews before going with them.. Time to look into a class action suit. The interest rate they gave me does not even add up to what I am paying. DO NOT go with this company... Keep copies of everything for when they do get sued.

If I could give 0 stars I would. This company is a joke with rude bullies for employees. We bought an Acadia off them and paid 13,000 on it for 2 years. The vehicle was totaled. Our insurance paid them 8900 and CPS says we still owe them 4300! I called them today after speaking with my attorney and asked what we're paying off now that the vehicle is gone? He just kept saying it's collateral? What? I asked him where the vehicle is and where is the title. If we're paying this thing off whether it's totaled or not we should have it parked here and should get the title when the remainder is paid. It's just awful.

Not very friendly, I have an insurance on my loan. If I am off work for any reason insurance picks up payment, which Consumer Portfolio didn’t not accept. Harassed daily.. Would not recommend to anyone.

Please don't ever finance with this lender. They have absolutely no empathy for their customers. If your car is totaled and insurance doesn't send the money quickly or check gets lost in mail as mine did. No matter how much you call and update them they will mark payments late. Aiming to destroy your credit. Leave you feeling just lost and down because your life was already destroyed with the lost of your car affecting your job and mental. On top of all that now your credit will be destroyed making it hard to get a loan from another lender. Mind you thru this process they know the situation and communicate with insurance as well and still aim to kick you when you're down.

This company is HORRIBLE. They Don’t Help You. They HINDER you. The reps are rude as hell. They don't keep up arrangements and they financed a 11,000 Car to a Fraud car lot for 20,000. My balance has never went down since I have had the car and they think money grows on trees. SCREW THEM. They repo your car then don’t Have Any regards for people situation!

The representative called looking for a neighbor. I told them this was not her phone. It is not my job to do their dirty work nor is it right for them to harass my phone and get loud and disrespectful. Maybe you should hire me. The car has been sitting in the same spot of our parking lot for months, so how pressed are you to come get the car. It isn't able to be driven. It is unprofessional to discuss another person's business matter with a stranger. The business matter doesn't pertain to me.

Paid over $20,000 for a $10,000 vehicle, some of it of course being my fault for having to extend my contract. However, I returned the vehicle still owing another $5,000 and when they reached out with a 90% off offer to settle I contacted them within the time frame to have them say that the offer was expired and they could offer something else. They also went back and forth for months about me having to call them to discuss other options and would not do it via email.

I will never do business with this company again. I bought a car 5 months ago, and missed 1 payment by a few days and they called me every day. I was short $42 on my payment and paid the majority of the payment. I explained to them I would have the other 42 in a few days and they called me every single day hounding me over $42. I was also told I had a 10 day grace period which was not honored. I was also told by customer service if I paid five months, total payments I would deferral. Explained I just had a little bit of car trouble and had to fix my car. Wouldn’t even approve. It said a manager had to approve it and I could call back in a few days. Worst experience I’ve ever had with a car company. I would not recommend.

Everyone in this company has bad attitude. I wish I could give them a 0. I was speaking with a supervisor she hung on me. Now I never yelled or scream at her. I laugh so hard. I said, "You all have bad customer service." I came to the reviews just to see if it’s only me. I see it’s 80% of the people. Do not finance with this company. You will regret it. TAKE THIS SERIOUS. A car is not worth this kind of business. I am also going to reach out to the business bureau. WORST COMPANY I’VE EVER DEALT WITH.

I have been a customer for over a year. My vehicle was totalled in May. My insurance paid their portion in a timely manner. I notified CPS of the police report not being available due to the incident was classified as a “criminal” case. I submitted all forms for Gap insurance in a timely manner. They dragged their feet in getting me the necessary paperwork due to the report status. I was constantly in contact with CPS with copies of all communications. They did allow one extension but I paid payment less than 15 days after the incident. They now will not extend and are expecting monthly payment.

Management must train the workers here to be nasty. Almost everyone here that I have spoken to, no matter the situation have been nasty. I can say that they are not quite the bottom of the barrel when it comes to lenders, but they are right there for people with bad credit. They treat you just like that. You feel like you have done something wrong just by calling them for info. Please just pay them on time so you want have to ask them anything. They are definitely bottom of the barrel.

After I pay this car off I would never get anything else from them. Where I live it is a state of an emergency due to power outage from a few tornadoes for over a week and they keep calling for payment. When I need the money to feed my children. These people have no empathy.

A lawsuit needs to be filed with this company.. They are a straight rip off. I was taken advantage of. I am a widow. After my husband passed I needed a car and because of my credit they connected me to Consumer Portfolio, my car is 6,000. Once I finance it came to 21,000.00 so be careful. All the money I put into making my payments the price just never seem to go down. The worst thing I ever did. I was definitely taken advantage of.

NEVER USE THIS COMPANY! They don’t care about their customers at all. They send messages saying to call and they’ll be glad to help you but it’s a lie. I lost my husband and went to 1 income on top of this my lights were cut off and they refused to help me so I was forced to not pay my water bill and sell the only thing I had left of my husband (my wedding ring). Once again they didn’t care. God help them if they need help themselves!! I only keep this car so I can get to and from work to take care of my kids.

Horrendous company with poor customer service and extremely slow issue resolution. They also lack the ability to properly document important paperwork. This to me seems like some very major downfalls on their part. My advice is to go elsewhere at all costs.

This company is worthless. Yeah they'll help you get a car with a 24.99% interest and be careful if you take two extensions somehow you will owe $5,000 more than originally owed. $33,500 turns into $38,500 because of two extensions. Which somehow I think they screwed up but you call them and they just tell you well your interest percentage instead of looking into it and seeing why it is $5,000 more. I took a six year loan. That six year loan has now turned into a seven year one month loan because of the two extensions I'm assuming. Stay away from Consumer Portfolio. You will regret it 3 years after. Also I've paid $13,000 and only 3,000 has gone towards the car. The rest has all been interested. How they do this is beyond me because if you owe $33,500 I would take half of that $463, put it towards the interest the other half towards the car.

I was initially set up with Capital One, but the dealership thought CPS would be better since their interest rate was a little bit lower. But their customer service.. Trash. If you don't sign up for auto pay, they make you pay $4 to pay online. The only free option to pay is by leaving your house and paying at one of their approved retail stores. I haven't even made my first payment yet, and already feel unwelcomed. They are only for themselves and not about making it easy for you to make your car payment. Definitely going to try to pay this off ASAP, or refinance with another company to get from under them.

I regret ever doing business with this company. Before this place I had a loan through Credit Acceptance. I always paid on time and if I needed to change my due date, I just called and changed it via an automated system with no rep bothering me. Not with this place. I paid on a 2014 car (it is now 2024) that is worth about 7,000 and I owed over 17,000. I paid on this car for two and a half years and the amount owed NEVER went down. You will spend all your money on a very old car and they will call and nag you on a constant basis. I have hundreds of emails and calls when I’m even a day late of them threatening to be send me to the recovery department. Last week the car broke down, it is rusted and just an actual piece of junk so I let them take it. I’d rather save money and just outright buy a car.

If this is the finance company that they want to use, run, don't walk, far away. They are horrible and they all have attitudes and are rude and intrusive! I will never finance with a company like them again!

The company failed to provide title for my registration for 2 months. Absolutely rude people, with zero follow up on their side. Called about 7 times and DMV still hasn’t received title. They putting me in danger of receiving ticket.