BBVA USA Bank Reviews

My experience with BBVA over the last few months has been a nightmare. I could never, ever recommend this bank to anyone! I made an honest mistake regarding a balance transfer and what should have been a simple resolution ended up taking almost SIX MONTHS to resolve. Cynthia, the “Client Experience Manager” in Grapevine TX, was assigned to my ticket after getting nowhere with BBVA's customer service hotline. Most of the time I would receive no follow ups or updates, but when I did receive a response, I was either lied to or given a generic response with no useful information. Several times I was told that there would be a resolution “by tomorrow” or “by next week” but then I would receive no further follow up.

I have had two issues with BBVA. Firstly they changed my mailing zip code on multiple occasions. All of a sudden, none of my online purchases go through. Getting this fixed is like pulling teeth. God forbid if you have to move and change your address, prepare for a 3 week fight. Now this is the kicker, my debt card expires in two days, and my new card won't arrive for two weeks. I called them earlier this month to get the ball rolling on a new card and they refused to help me. Now I will be without a card for two weeks. Did I mention that my child will be born in a few days. I guess BBVA doesn't care.

Apparently they’ve been rated “Covid friendly” for their response and customer service in relation to the pandemic. I have been a client since I was a child and I am currently in my 30’s. I recently over-drafted once (currently in good standing) and am suddenly unable to make mobile deposits for a period of 3 months. I called customer service twice and it’s a ridiculous built-in restriction of the system. So—if you are in a financial situation where you have recently overdrawn, they keep you from being able to deposit checks to —oh I don’t know—not overdraw again?? I am currently living out of state and have no branch near me to deposit at. Seems really “Covid friendly.”

Interest rate plummeted sooner than any other online account I have. Closing the account and receiving my funds took well over a month. They even made a huge mistake and sent me someone else's closing check. Complete incompetence.

I applied to BBVA bank online for new business and personal checking accounts on July 29 and received an email to the effect that it is being reviewed. As I had heard nothing for several days I emailed and received a reply as follows: "Please contact our new products department at 866-617-5503 option 1 to decision your application." I thought this a strangely worded response and would suspect that it was worded by someone whose first language was other than English, and possibly indicating a scam or phishing attempt.

This is a small bank but excellent in all areas. The staff are super nice and very helpful. The app is very user friendly. Will loan where others won’t. Notary available usually. Highly recommended!

Great interest rate of 10%. Have to call annually to get a new card. Online website terrible. Have to email them to change your address. Minimum payment percentage double of my other cards. If not for the lower interest rate I would close the account.

This is a powerhouse boutique bank amongst the big players. Beginning early, a customer's relationship with BBVA grows over time into a personalized experience. The offered services are unique and cost effective, my favorite being the $2. monthly fee for all cashiers' checks. There is always a money expert available to advise or guide me to reach a goal or finance a major purchase. Banking is painless at BBVA.

I tried to open a credit card account. Surprisingly, you can not do it online. So, I called them and after giving my name, address, ssn, and dob, she said she has to send me a security code to my phone number. I said go ahead. But their system does not let her send it to my phone. So, she asked if I have any other phone number I can give. I said I can give my wife’s phone number, but she is sleeping now (I was away from home when I called) and I can call back. I called back again and this time a guy answered, and he tried sending it to my wife’s phone. Same issue. Neither my wife nor I ever had any problem getting a security code sent to our phones by any other financial institution before. On the plus side, both the reps are friendly. I suggested to the guy that he better let his management know about this issue, otherwise they will lose customers. I mean, what a stupid reason to lose a customer. I hope he does let his management know.

This is one of the few banks in Birmingham. Customer service is horrendous. They said they issued a new card, didn’t arrive and they stopped old one (been with bank for 3 years) and I have no access to my money and they want me to pay for their lost card. I mentioned I have been unhappy with their customer service and they hang up.

This is the first bank I've come across that's difficult. I pay my credit card monthly by check and they change & deposit the check but don't update my account & they keep sending me emails that I haven't paid my account. I have to literally show them proof each month that I've paid. It's freaking amazing. I open a checking account, deposit money but it don't show that any money has been deposited. I regret opening account or checking and in process of canceling account. Worse back ever, my gosh!

Open accounts, 8 month ago. They never pay me $250 bonus, they charged me $50 all kinds fees. They refused to talk to me, keep sending me misleading, fliers in printing. They are worst in USA. Abandon.

Competitive rates decline much faster than all of my other online accounts. Closing the account is taking more than 2 weeks, I faxed a notarized letter and ID as I was required to do. Phone support for this was poor. Secure mail on website is not acknowledged. This has severely damaged my respect for online banking.

Opened a savings account. Had to update drivers driver's license then 2 days later froze my accounts (2) no notice, no email, no call. Went to use account and declined. After calling the customer service number hold and them searching for an hour can't help me. Call the fraud department. Call there and again searching then hung up. Call back then searching, "Oh you have to call this mumber." Call that number and nope closed. Go all weekend and call on Mon. "Oh we have to verify your address." What the hell is my license. Know how many hoops you have to go through for a license. And have had the checking for years. Tired of big brother. It's my money and I can do as I please. It's none of your business. Unfreeze this account.

Nothing is ever an easy fix with this bank and your issue will not be resolved with ONE call to customer service. If you like being transferred over and over again and explaining your issue to three different people who don’t do anything to help you then you found the perfect bank. The branch will tell you to call customer service then customer service will redirect you back to the branch. This is how I’ve spent my week.

The car dealership put me with BBVA Compass for the last car I bought. Bank of America sends these payments to them each month. I have made these payments for 5 months, and not one month has been posted timely. I have just given up, and tried paying off the loan WAY early. I sent the loan payoff 3 weeks ago, and guess what... it hasn't been posted either. When I get this straightened out, I'll NEVER use this bank again. Also, It's very difficult to reach a real person, and when I do, they are extremely rude.

In Feb 2020 (before any COVID concerns), I have $90K equity in my primary home, 800 FICO score, great debt/income ratio, additional rental income, and even significant available credit (equal to about half the equity). We apply for a HELOC with BBVA COMPASS in the Woodlands Texas. Like many other reviewers we entered the runaround game, not replying to e-mails or answering calls, etc. We had to keep calling in and talking to managers and even they would not provide answers. For whatever reason they drug out the loan process 11 WEEKS! They used the waiting on appraiser, or underwriter excuse the whole time. They took so long we had to re-submit income and documentation a second time.

I have tried to call four times now. The first three times I would get someone who would transfer me then I would sit on hold for another hour then phone would go dead. Last time I called no answer at all. They for some reason have blocked my card and have no access to money on it. DO NOT USE THIS BANK. When you get a hold of someone. They are in a overseas company and you cannot understand them.

Rude Customer service... sent me to collections for one late payment. Impossible to reach by phone during pandemic. They just hang up on you instead. Impossible to unsubscribe from over the top emails and printed mails (isn't that illegal). Avoid this company like it's COVID!

This bank is the worst bank I've had as far as I can remember and I've banked with many many banks. I've banked with the following: Chase, Citi, Bank of America, Washington Mutual, Ally, Kinecta Fed CU, Wescom CU, Union Bank, Barclays, Navy Fed Cu, Wells Fargo, and others I can't think of and BBVA is the worst. I am not just saying this or upset at them. Honest truth feedback. They keep advertising their "Award winning" mobile app but that too is worse banking app I've used LOL. I don't know if their upper management is just oblivious to what's really going on in everyday banking, but their bank sucks. I still have their business checking only because I have 12 different tenants paying rent through there, their branch location is convenient for them and I do not want to make it harder for my tenants to pay rent.

Consumers, please stay away from this bank!!! I started a dispute on Jan 8, 2020, and it was closed on Feb 7, 2020. I went to Ernesto's restaurant in Frisco, TX with my family and I left a tip in cash and I was charged 28.11. That is what I signed AND still have the receipt showing. Our server proceeded to write in his own tip and the new charge showed up as another amount. I called to dispute this with BBVA and they opened an investigation on Jan 8, 2020. I repeatedly told them that I had the original receipt and they continued to tell me that they would contact me if they needed "paper documentation". They never contacted me nor did they gave me an email to send in my paperwork. They "investigated" and on Feb 7, 2020, they told me that they did not have enough proof to substantiate a credit back to my account.

I've had trouble from the start with my money market account. BBVA does not have a physical location within 100 miles of me, but I signed up online due to their competitive interest and an offer of $150 to open the account. From the start, BBVA drafted my bank account twice instead of once, which overdrafted my account on a Friday and BBVA would not let me access the funds until 3 business days so I had no access to cash until Tuesday next week. Fortunately, I was able to use credit cards. After that, I inquired about the $150 for switching. BBVA had no record of the promotion. After several attempts, they "found" the promotion but told me it was only for $100 not $150. Fine. Whatever.

I made a routine online purchase using a debit card for my personal account. My daughter received a fraud alert text for that purchase. Two things wrong here-- purchase was legitimate and my daughter does not have access to this account, so I don't understand why she was contacted, unless there was some kind of error in the way BBVA handles our data. When I logged into our accounts online, I saw my debit card was now blocked so no further transactions would be possible until I contacted Customer Service.

The online banking system is a horrible. I have a checking account with them and use their online banking to keep up with purchases and my automatic bill payments. At one point I was getting my check direct deposit but after 4 paychecks having more than $400 taken from them for overdraft fees I ended that. The online banking does not tell you the correct amount that is available in your account until days later even though it shows both a posted and available balance. Which is why the account was constantly being overdrafted.

Updated on 06/30/2020: This is my second review of this Bank, for checking money market complaints see my other review. This review has to do with a 2.70% 1 Year CD with a principal of $10,000. I opened this account online and funded it with $10,000 only to find out that BBVA changed the rate to 2.3%. They explained that their online banking department makes these offers but BBVA Bank is unaware of these offers that their Marketing department advertises. This took a letter to the Alabama banking commission to cheerfully tell me I had no complaint since after writing the letter to them they decided that they would honor their advertisement for my special case and grant me the rate their marketing people sold me the CD rate at. Now this is not really a Kafkaesque horror story, it's BBVA Bank.

I deal with this so-called "bank" at my job on a daily basis. They constantly and regularly debit our deposits and process them like a check rather than crediting our business accounts. The image is a deposit slip... But description says "check cleared", along with a debit to the account(s). Speaking to anyone is a rather fruitless endeavor, as well. Then they have the audacity to tell colleagues trying to make a cash deposit in branch, that they'll count the deposit money later, there's a line. She literally put the money in a pile behind the counter. Umm what?? What kind of bank operates like this??

I am not thrilled that I got an email stating that BBVA (Compass) closed my savings account at my request. When I called the customer service line, they said that the bank closed the account due to inactivity. Nobody ever contacted me. The agent on the other end of the line was just as perplexed as I am. He said that it will be very difficult to re-open the account. He has no idea why they did it without contacting me or why the email stated that I close it. He said that there is a lot of physical paperwork involved in closing an account, none of which I signed or submitted. Nobody knows why. I am keeping my checking account, but will find another bank or a credit union for a savings account. Probably will eventually move my checking account as well. This really leaves a bad taste in my mouth. I am beginning to think that I made the wrong decision in banking with BBVA.

This is the WORST, most RIDICULOUS credit card company ever. They gave me a credit line of almost $12k but every time I try to use a card, at a gas station or a restaurant it gets declined. I have to call them and spend 20 minutes on the phone, explaining that I'm trying to have a dinner or spend $30 at a gas station. I understand the credit card security. Nobody wants to be scammed or have their CC number stolen. However it gets to a point when I get embarrassed in front of a store clerk or a restaurant owner as though I were a crook, trying to spend $30 on a stolen credit card. It's happened to me at least four times, in a matter of four weeks.

Updated on 01/09/2020: I called back a second time in the same day. I get asked a series of security questions. They send a security code to my phone and I give them the code. He says he is going to get my replacement credit card but he needs to put me on hold. I wait on hold for a long time, and then he says he will call me back. Of course, he never calls me back. I first asked for a replacement card roughly a month ago, and they said they would send one but never did. I have been trying to get a replacement card for roughly a month. This is not the first time that I have had trouble getting a replacement card. The bank actually has been OK on other things but getting a replacement debit card is like pulling teeth. Other banks have issued new cards right on the spot in their physical offices, but with this bank, it is necessary to deal with total numbskulls over the phone. I have had it. It is time to get a new bank.

I have a loan that is paid by EFT from my checking account. I made a deposit on 12/27/2019 to cover the payment due on 12/30/2019. The money cleared my J.P. Morgan Chase account on 12/28/2019, however BBV bank said the funds to pay the installment could not be available until 1/1/2020 and they would charge a NSF fee against me, unless I deposit cash to cover the installment. It was also hard to communicate with the customer service person. I finally asked where it was and he explained the service department is now in Columbia.

Avoid Home mortgage loan from BBVA Compass bank. They don’t have enough experience in this field and they will create unnecessary anxiety for the buyer at the last minute. Instead go for some other more professional and experienced Bank!

THIS IS THE WORST BANK EVER! They lost two of my car payments, tried to hit me with a late fee and the customer service is totally incompetent. They can't resolve any issues over the phone. They have to "write a ticket" for every request. During my last call, the csr was a total goon and I could hear a group of people cracking each other up in the background. Awesome. They shouldn't be allowed to conduct business in the US. I am refinancing my loan through a more trustworthy institution. Hopefully this place will be shut down someday or the leadership will be arrested for fraud. One can dream.

Just like many of you all, BBVA is a fraud! They stated we didn’t have money in the account to cover certain transactions. Which, what they say doesn’t match our records etc. So they say we had so and so balance so we were charged the insufficient fees. I take the info they gave me to do the calculations on my end but nope still does not make sense. They really didn’t try to help or go into more details when I stated my balance from the week to the ending balance. I already contacted CFPB, with my records and hopefully this will resolve my issues. Their banking system is a joke. This bank you really need to stay away from.

You will have trouble contacting customer service by phone. The website was difficult to set up an online payment. I received a reference number yet the payment didn't go through and they charged me two fees for one payment that didn't go through yet did not alert me to the problem. I spent way too much time on the phone to correct this and the best I received was a "ticket" put in for review of a reversal of the bogus charges they added to my balance. Stay away from this company.

They get one star because that’s the only way I have to write a review about them, not because they deserve it. WORST BANK EVER!!! 7 years as a customer and I have a thousand stories but, to make it short, I’ll say that if you start working with them what you will really start is an eternal relationship with their call center where never, I repeat, never, you will get your problems solved. Problems that, of course, they create with their inefficiency and that will lead you in a kind of loop to talk to a person, and another, and another. Do yourself an impagable favor and walk out their doors even before you walk them in.

This bank let someone. Steal my bank account number and charge it to their PayPal account. The transactions looked totally fraudulent but they didn't seem to catch it. I have been at other banks where this would of never happened. They would of stopped the transaction. Now they tell me I have to wait 90 DAYS to get my damn money back. Almost 500 dollars. All of the Christmas money for my 20 year old's Christmas gifts and bill money. What the hell is wrong with this bank. This was not my fault but I'm the one having to go through all the pain and suffering and they don't give a crap at all!

My daughter had some fraudulent checks produced on her account. We called and notified the bank and after their investigation, they ruled in her favor and was suppose to close the account. After the account was closed they accrued 90 dollars worth of overdrawn charges that were from the fraudulent checks. We have called to fix this matter for months and the customer service rep hung up in our face because we asked to speak to a supervisor. I would tell everyone to stay clear of this bank.

I have been with BBVA Compass for over 10 years. The first few years were just fine and I was satisfied with the service. However, in the past 5 years my experience has been that this is a Bank not motivated to help their customers and are operating as if it was 100 years ago. Most recently, I sold my home in Texas and moved to Virginia. I went to wire the money from my account for my down payment and was told it was impossible to wire over $5,000 unless you physically came to a branch. Well, there are no branches in Virginia.

Unfortunately, I experienced BBVA Compass Bank predatory lending and baking scam. After my loan matured, in which the bank's employee lead me to believe this was an open line of credit, I had to reapply for the line of credit or pay the full amount of the loan. BBVA Compass Bank checked my credit (3) hard inquiries, all within 30 days of each inquiry, to renew my line of credit loan. After my credit score went from 721 to 545, I was offered a personal loan at 28% interest or pay the full amount of loan. I expressed my deep concerns to the branch manager, she stated, "I know we've checked your credit a lot but we can offer you a personal loan". I am paying a high percent interest rate to the bank now.

Although, I love the credit card and its interest rates, there are definitely issues. You cannot change your address online, they require you to send them a private message in order to change, address, phone or email. Every single year, I have to contact them to get a new card, when the previous one expires. This has been ongoing now for 14 years. As well, they keep sending me paper statements. I have opted out of paper statements, via their site and mobile app. Yet I keep getting them. When you send private message about it, they send you the same link with instructions on how to stop them. You follow the link's instructions to a "T", only to find you already have them off. So they are the worst credit card company with the best interest rate, is the only reason, I deal with this pathetic excuse of a bank.

I've been a Compass Bank (now BBVA) customer for over 20 years, and quite frankly loved their personal service. However, they have instituted a new online banking system that is just horrendous to navigate. First they just deleted (lost) all the EFT relationships that I formerly had established. It's been a week trying to use their system to reestablish that EFT capability... I honestly don't think I will be able to, despite probably 20+ phone calls. Second, while I fully support security measures, they now only allow verification to be done by only one cell phone. All my other banking relationships provide e-mail, hard telephone line, cell phone line, voice recognition options... (AmEx Bank, CIT Bank, Wells Fargo, Charles Schwab.)

I've spent hours trying to work with BBVA customer service. BBVA agents miscopied my bank account number so 2 payments (July, August)were reversed while I was away on a long trip. Despite hours on the phone trying to solve the riddle. They gave me a "delinquent" status and my credit score went down 73 points! I'm currently hoping they reverse that, and realize it's their fault, but they haven't acknowledged any blame for many of the errors they've already made over months. The buck stops with no one!

I have never worked with a more terrible bank in my life. For starters, they lost $20,000 of our money for 3 weeks!! Every time I would call they would pass me from person to person and then disconnect the call. When they finally found our money, we told them we wanted to close our account with them and withdraw our money, and THEY WOULD NOT LET US TAKE OUT ALL OF OUR MONEY. It took us 2 months and $50 in transaction fees, 2 notarized letters and a letter from a lawyer to get our money. DO NOT ever use this bank! I cannot stress this enough. Worst and most stressful experience we have ever had with a bank, and their customer service (If you can even call it that) is laughable.

BBVA (Banco Bilbao Vizcaya Argentaria) - USA is the U.S., FDIC-insured, arm of a Spanish multinational banking group. It is one of the largest (multibillion-dollar) financial institutions in the world. Having ascertained these basic facts and the bank's financial soundness, but with considerable trepidation, I decided to open an online savings (money market) account with BBVA, because it offered the highest APY among those that I could find online. I immediately began to regret that decision and closed the account only two days after it had been opened and my funding deposit had finally become available for transfer.

For the last year I hadn’t had any problems with this card- although I found it annoying at times that I had to call each month and “schedule a call back” just to pay my bill because their website doesn’t function properly, ever, and therefore I could never just pay online or through their app. For the last two weeks, I have called early every day. Some days, there is a message saying they are having technical difficulties and to call back another time. Most days, I schedule the callback and have NOT ONCE received a call! ALL I'M TRYING TO DO IS PAY MY BILL!!! I have never been in a situation like this and I do not know what to do. I am beyond frustrated and highly regret opening this account.

They gave my NEW card info to a debt collector! My husband and I have been with BBVA for 20 years. Recently we fell on hard times, we entered debt consolidation and were told to open a brand new account, with brand new debit cards, and let the debt consolidators handle all debt. My husband signed up with LA Fitness 20 years ago. He has not used his membership in approximately a year, LA Fitness called Compass, and sent the contract, and Compass gave them our new debit card number, where they deducted ALL "past due" monthly dues. Keep in mind, he has not even used this service in a YEAR. I am furious, beyond furious. They didn't even call us! I can't call until 9, but we are closing our account and filing a formal complaint. We are disgusted, how is our money safe? What business did they have to circumvent our debt consolidators? Maryanne ** Tucson, AZ

Keep in mind that I did not intend to deposit a fake check of $2500 to my checking account. I fell victim to a scam by a fake employment company that told me to use their check to buy the online materials I needed for the job. Being such a large amount of money, the bank put my account on hold for several days for verification purposes. Understandable.

This bank has caused nothing but depression and grief. The customer service is horrible. Every time I go in the bank, I'm treated like a criminal, they always no more than 2 reps each bank. Now I have tolerated a lot from this bank but the last straw was when they charged me $75 just to transfer my own money to my own bank account. I'm going to cancel my account as soon as I can get off work.

I took out a HELOC in 2007. I was married at the time. I got divorced in 2011. After which my ex-wife declared bankruptcy. She included the heloc in her bankruptcy. I have been paying 350 per month since 2007. Since my ex wife’s bankruptcy BBVA has not sent me a statement of my account. I have spent hours at the branch I used to bank with trying to get answers about what the balance is. All with no results. I have had them hang up on me multiple times. This bank is a disgrace.

If you deposit in a savings account, even with cashiers checks, it might take 10 days to clear. If you try and close your account it might take 15 or 20 phone calls, 6-8 faxes and hours on hold talking to people speaking from a script and they all have different answers to questions. Please don't even think about this bank. I think the federal regulators and the FTC and the BBB should shut them down. I'm leaving NO stars, if it forces me to leave one to post my comment, I will have to do so. This bank is absolutely the worst company I've ever dealt with.

Payments to your credit card remain “pending” for days despite they were withdrawn from your account. Who is taking benefit out of all this money from thousand of customers flowing around for days? Seems a very borderline practice that probably leads to overdraft situations to customers, so generating issues with your credit scores.

I was not able to activate new Compass Credit Card by phone because system didn’t recognize my social security number. But didn’t need card since I have credit cards from other banks. But in March 2019 it allowed Amazon to charge new Prime membership to 4 year expired card. I didn’t want to renew it Prime. So I was shocked to get a bill on expired card! I called bank & Amazon. No one could offer an explanation. Amazon more powerful than I thought and Compass more incompetent in handling on allowing charges to an expired card. Whole matter is outrageous!

Froze the cc for no reason. Told me to send proof of income, ID and residence via email. Still waiting. No way to contact them by email. Phone reps are pathetic. Still waiting to get reinstated after 4 weeks to no avail.

Thursday, April 18, 2019 BBVA Compass Bank Customer Complaint I am issuing this complaint to the BBVA Compass Bank Corporate Office. I would like to particularly express my dissatisfaction with Teresa at their Fraud Management Back Office. She seems to be operating rogue-like, making decisions or claims without evidence. Neither Teresa nor Compass Bank hold the authority to operate as if they are the IRS or any government entity for that matter. Several people have attempted to reason with her regarding releasing funds from my account. It is standard procedure that when a member closes their bank account the bank issues them a cashier’s check immediately.

BBVA has been my mortgage loan servicer since 2016. I've had my share of negative experiences with them from mortgage issues to bank account issues to online banking issues. I just hung up with Jorge (hopefully I have the correct name) in the loan/mortgage department. I can honestly say that one interaction can change everything and it did. After being hung up on by a previous agent, he was courteous, professional, resolved my online banking issue (since 2016) and was extremely relatable. I just wanted to compliment this employee as he deserves recognition for his excellent service.

Once again I had to call the customer service department of BBVA Compass and was spoke to in an unprofessional manner. The young man not only interrupted me multiple times, he also raised his voice when I asked for clarification as to my SSN or Tax ID number that he needed being that I was calling about my business account. He yelled, "I need your SSN number." At that point I chose to disconnect the call. I only seem to have this problem over the phone. I gave the bank a one star because I do not have time to go into a branch routinely.

We have a business and personal account with this bank for about 14 years now. This bank's customer service is on a steady spiral downhill. This bank has a HUGE turn over in staff. This bank hires young children with big egos to handle your money. I'm assuming it's to pad their bottom line by getting them with no experience. These kids put holds your money without notification (BTW, same business checks deposited weekly for 14 years, never a returned check EVER!!) on their power trips.

Let say I would give the a -5 star rating. They are frauds. And they add additional charges to any and all accounts. And get away with it. Bank fraud!!! I have had an auto loan with Compass Bank for 4 1/2 year. This year I traded my car off to a dealership. Dealership sent them a payoff check to them in Birmingham Alabama. They applied the check to my acount. This where it gets crazy...and yes they are crazy.

BBVA was originally Gainesville State Bank then Compass, then BBVA. Ever since BBVA took over, this banks has become a nightmare for me trying to pay my bank Visa bill. I mail my bill, paid in full, the day after I receive it. November 2018, BBVA says they never received my bill. I called their service center, don't bother, it's in India or Pakistan. Now, I have receive my March 2019 bill and again no payment for February 2019. I mailed the bill on 02.22.2019. I went online and saw the check had been cleared on 03.14.2019. The first problem in November I put off as maybe the post office, but now three months later another problem. Not the post office, since all my other bills arrive on time. This bank has a major problem with their processing centers which is costing people like me money, and not to mention hits on my credit score. I am about to go to my local branch, but I doubt that will help. Customer service at this bank is a big zero.

I only use my account for DoorDash money and I wish I didn’t. When I cash out I then move my money to my other bank and they charge me 38 for overdraft fees when the account is not negative. I called them and they said, "No it was a charge that happen before your transaction" and that could not be possible because you can transfer funds that is not there. I hate this bank and I can’t wait to all my pending transactions is done so I can close this account.

Oh BBVA likes to take folk's money. They charge you a service fee that’s they take out whenever they feel like and when your other ** bounces because of the fees they decided when to take out your other stuff bounces. Jan I had 3 NSF fees. Because of that and now this month I have 1. BBVA is the most crooked bank and y’all think Wells Fargo is bad.

This bank should be under investigation and their ability to have a credit card bearing their name should be rescinded. I had a fraudulent purchase made to my account and the dispute was found to be in my favor but instead of crediting my money they added the purchase again. When I called-which is a joke in itself-I was told there was a glitch in the system LOL and that my money would be credited. Instead of crediting they added the purchase yet again so there are purchases on my statement that were literally made by the bank which I consider fraudulent as I did not make them and the bank is benefiting from these bogus charges. To say that their customer support is lacking would be the understatement of the century. It would take five pages to detail how grossly incompetent this bank is at solving problems and I have filed a complaint with the CFPB but this is such a convoluted case I doubt it will ever get fixed without a lawyer.

I applied for a 0% for 12 months credit card and got approved for a fairly low balance. Just before the time the third payment was due, I lost my wallet and was scrambling to find it for almost a week. I found it and discovered that my bill was a week past due and immediately paid the amount past due plus $15 extra dollars. They took the late payment, asked me why I was late and told me they'd transfer me to another department to turn my card back on, as it was deactivated.

I lost my debit card and canceled it and ordered a new one on Feb 4. Said it would be here the 14th. Then the 19th and I waited til the 21st to call again and order a new one. Said it would be here Wednesday and still no card. It's been 22 days total. No one in customer service can tell me why it's not here and even after asking to speak personally with a supervisor twice I evidently never did. I'm closing my account asap and going to Chase Bank. At least I know I'll actually receive a debit card that way.

This is by FAR the WORST experience I’ve ever had in my entire life! Nobody knows how to do their jobs, they are extremely slow about any and everything! Their phone system will completely hang up on you while being transferred or will time out and hang up! Trash company! They no longer need to be in business! Look at all the reviews! They’re terrible! To save yourself time and energy DO NOT, I repeat DO NOT do any kind of banking whatsoever with BBVA COMPASS BANK!

I received a letter that I was pre-authorized for a credit card with a 13 month 0% APR. I applied for the card over the phone. The person helping me verified my pre-authorization over the phone and then submitted the application. At the conclusion, he confirmed I was approved for a 10K credit line and an APR of 17.49% after 13 months of a 0% APR. However, when I received the credit card in the mail, the letter stated that I had a 2K credit line and an APR of 27.49% APR after a 13-month introductory offer of 0%. This is incredibly different. When I called to dispute the discrepancy, I was shuffled between low-level support associates who would put me on hold and talk to a manager but would not let me speak to one directly.

I don't know who you are, I never made an account with you and never will. You STOLE money from my savings account yesterday through an ACH transfer, and caused me to investigate your company and file a dispute with my bank. You do not have authorization to pull money from my accounts at another bank. I called you this morning at 10:08 AM ET. Listen to the call recording and call me back. You have 10 days to RETURN MY MONEY before the investigation finalizes.

I recently got a credit card through compass because it offered a 0% interest rate for 12 months and had a large purchase to make. When I went to use the card for the first time on this high, it would not go through. It kept saying chip error etc. Remembering that the promotion also offered a 0% transfer fee, I decided to use my Chase credit card to complete the transaction (which had zero problems letting me complete the transaction). I then called Compass to ask if there was a problem with my card because for some reason it would not going through. They informed me that even though I had a $15,000 credit limit, I was not able to use more than $5000 a day. When I explained to them this made zero sense, and prevented me from using my card for the reason I acquired it for, their answer was simply, "this was done to protect you".

The website bill pay page was down for a week. Error message on site said, "Unavailable call customer service." Message on phone said customer service unavailable for over 4 days. After 4 days and holding for almost an hour get someone who doesn't speak English and can't solve problem, gets frustrated and hangs up. They want to go into the account. Unacceptable when the problem is not the checking account. They could not even find my phone number and I've had the account for 20 years. VERY VERY rude and unacceptable behavior. Cannot make loan payments online because THEIR tech support cannot find out why THEIR site is having issues.

When I got my loan with BBVA Compass, I set up recurring payments so the amount I owe each month comes out of my bank account automatically. The first 3 months went fine. The amount came out as it should. Then, last month the payment came out of my account twice! It's almost $400 and I didn't budget for that. I called them and my personal bank and it was corrected pretty quickly. This month it happened again! And this time it isn't being corrected quickly at all! They said I must have gone online and made an extra payment (I did not). Now they are saying they need to investigate and it could be 10 business days before I'm credited! I sent them a copy of my bank statement showing the amount came out twice (which they requested). I had to go into my account and remove my recurring payment and my bank info so it doesn't happen again. This is getting old and I'm regretting getting a loan from them.

Bank decided to close my business credit card without notice. Found out nearly two weeks after they closed it when trying to buy supplies for my company and the transaction was declined. Horrible bank, rude employees, shady business practices. Avoid this bank at all costs!

BBVA Compass online bill pay... They sent my payment to another place. I closed my account but I got a return your money check. BBVA won't do nothing and owes me. And won't say if I can take this to company I owe... I'm tired of BBVA and their games.

This bank is the #1 worst bank I’ve ever had. The employees don’t even know what to do. They charge me an overdraft fee every month because they show my available balance obviously wrong all the time because I have a positive amount and make a charge less than what that says and it goes negative. So I add money and they still charge you saying it went negative at 5:05 and you added money at 7:13 like wtf are you kidding. It was your dumb system that ** up in the first place. I’m done.

Received payoff amount in the mail and called Compass to give us the exact address to mail it to. They never told us that we need a new payoff amount. Found out a couple of weeks later that the payoff amount was not correct and that interest was still accruing. They told us that we still owe $337.50 and interest is added on daily. They wouldn't even talk to us to see if there are any options to assist us. We sent them a check by phone to clear this up, but we feel that they put us between the rock and the hard place because if we didn't send the check the same day then each day would increase the amount owed. We would be paying interest forever.

Wish I could rate them a 0. Absolutely terrible bank: (1) Lack of care for customers - there was an issue with my mom's account due to incorrect charges from a merchant. They never alerted her and instead made tons from charging her overdraft fees and interest. My mom goes into the same branch every 2 weeks for "personal service" yet none of those idiot representatives who know her by name alerted her to any issues with her account. When I called them out on this, their response was "I just work here" and immediately try to sell her another product.

Before doing business with this bank think twice! Specially if you are from other nationalities because you will be subject to stereotypes and profiling. I work for a well known company in US as a designer, with a good reputation. I have worked hard for seven years to build up a good credit for myself and I have bank account in other banks.

So I paid my cellphone bill on 12/07/2018. The bill payment wasn't taken out of my bank on 12/14/2018 causing 300 dollars in overdraft fees! I called on 12/18/2018 and spoke to a representative who stated that I needed to dispute the charge with my cellular provider which I did... So, my cellular provider stated that the date that the charge was taken out was due to a banking error on the part of BBVA and that I need to contact them back! This is crazy, and fraud because BBVA is still claiming that the error is on the behalf of the cellular provider and that they would need to refund the payment. Now, I monitor my account multiple times per day and the funds were never returned to the account nor will they admit responsibility for basically robbing me blind! This is not the first time that these allegations were brought against the company and I do intend to sue to the fullest extent of the law!

Employee advised me that BBVA Compass guarantees that they have the lowest home equity line of credit rates in the state. I was promised that I would get a 5.75% rate as long as my credit was higher than 740, AND I would qualify for an addition 2.5% off the original rate once the following things were done: Open checking account = -1.25%. Pull out $50,000 of the credit total and leave out for 3 months = -1%. Employee would give me a manual relationship promo = -.25%. Being conditioned to think I am getting a 3.25% rate, I was ready to sign up for the line of credit. The employee sent me a list of items (taxes, paystubs, mortgage, insurance, etc) that I needed to submit along with my application to ensure everything went to plan. I submitted all required documents and signed paperwork on 12/4/18 to allow BBVA Compass to start the HELOC process. I opened the checking account in person on 12/5/18 and deposited $100.

Had a credit card with BBVA for about 2 years to build my credit. The whole experience has been a nightmare. Their pay online website kept always going down and changing my info so I spent hours and hours over time having to re straighten everything out. After paying off my card months ago apparently they didn’t take full payment and failed to notice me. Dropping my credit score 159 points overnight. Yes overnight! Called their credit department to get it handled but their system so screwed up they have a hard time finding my info giving me grief.

Beware: This bank requires you to go to a branch in person to close a CD. CD auto renew without promotion rate. I was getting 0.1% interest after the first year. Charges 2% off your balance if you close your CD before it matures. Horrible horrible bank. They are out to screw you purposely. When I want to withdraw the money from my CD I was told I can’t do it online even though I opened the CD online. They told me I had to go to a local branch. I am in Southern California. They only have one branch here and it's 30 minutes away from my house.

With $200 in primary checking account the bank bounced a $2.00 payment. With $600 in primary checking account this bank bounced $198.00 and $224.00. To add insult to injury this bank charged me the return fees. What the heck is really going on. Is this an institution set up to destroy customers financially. I had to close my primary checking account after the customer service rep kept saying "I see no record of these transactions" however I'm being charged. What the hell. After closing this account I immediately went to Western Union to pay my car note that they bounced 3 times.

I took out an automobile loan with Compass just over a year ago. Recently, I refinanced this loan with USAA. USAA sent the payoff check on November 15th. This payoff was actually $927 over the payoff amount. The same day, my personal check payment of $580 was cashed by them, resulting in a $1507 overpayment. I called, and verified with one of their representatives that the overpayments were made, and was assured that I would receive a refund within 10 days. Fast forward to Dec. 7th, still no refund check. I called one of their representatives again, and was assured that the loan had been closed, but that the check wouldn't be processed until Dec. 11th. No reason was given, so I asked to speak with a supervisor.

I have spent many hours trying to contact BBVA credit card just to make a payment. They have a phone system that hangs up on you if you are on hold too long, so try having them call you back. Not once in about 10 tries did they call me back. The only time I can contact them is when my payment is late and then I can get the collections department in just a couple of rings.

I got paid 5 days ago through direct deposit. After calling and waiting days I still have yet to receive my money! This is sad. I'm sure you all pay your employees on their payday. I got paid two days before Thanksgiving. It's the Sunday after and I still have no money. I don't know how you are even still in business.

Adp shows my check deposited 2 days prior but for some reason it don't post on the bank end until the afternoon of Friday. So Friday morning all my auto pay items are denied!!! The privilege pay SUCKS as well. Any other bank I been affiliated with will let me overdraft up to 1000 bucks. This bank refused me at the pump for 15.00 bucks. So I'm stranded on my way to work in uniform on A Friday. All because their Institution is crappy. Btw I used a check for gas that Mon. I received a NSF and return check fee. RIP BBVA. I'm done. Fri. 2 am present funds not in account. My fam & friends out shopping. I work every day looking broke. Thanks but no thanks sis. I don't wanna borrow from you 1400. I can't access until around Noon today.

Four months ago a fraudulent charge was placed on my credit card. I notified Compass Bank immediately and was told they would take care of it, that I would not be charged late fees or interest until it was investigated. The following month the charge was still on my account, which is a violation of Federal Trade Commission regulations. I called them again and was given the same song and dance, with the added information that they had 90 days to take care of it. The following month the charge was still on my account so I wrote them a letter, to which I received no reply. I also began getting collection letters and have been getting them regularly now with escalating threats of action against me. I called them one more time, but nothing changes.

I've tried logging-on my compass credit card to pay balance of $40.00, their annual fee (btw, my credit score was 837 before this incident. So, why are they charging me?). Tried and tried over several weeks, wouldn't accept my username or password. So, I called several times, listened to music, hung-up on me, bounced around. Finally somebody from Columbia, South America took my call. I was explaining problem of inaccessibility to my account to pay but call was hung-up. I called again, and again, Columbia, South America, different person... I explained problem, he waived $10 late fee but I told him to cancel my account. That I wanted OUT!!!

I have several credit cards, and sadly BBVA is the worst of them all. They promise rewards, but when you try to claim them, the website it down, and no one answers the phone for Compass rewards. I tried 3 times, waiting 15 minutes, then the line disconnected every time. So, that means my rewards are no available to me. That is fraud. Sounds like Wells Fargo.

DO NOT DO BUSINESS WITH THIS BANK... Before my dad passed away, he used this bank and was in there every single week complaining about them. His information was compromised and he had to close his account and open a new one. My sister was listed as the beneficiary on the first one and they were supposed to set up the new one the exact same. My dad thought it was set up the same. Well when he passed, they opened the new account and didn't move over the beneficiary to the new account. This caused a delay in having access to his account to pay his bills.

Opened an account with them after moving to a new area of town and starting at a new school as a HS teacher. They froze my account one week later WITHOUT notifying me. Direct deposit went in but I had no access to it. Was planning on using my first deposit to buy classroom supplies over the weekend. Finally got ahold of someone on Monday. Had to take a half a day off of work during the beginning of school year so I could physically go to a branch and try and get to the bottom of it.

Credit Card customer service is the WORST at BBVA. I was on hold for TWO HOURS trying to resolve a fraudulent charge which I reported the day after it happened... yet, SURPRISE... BBVA doesn't have record of me calling and reporting it. So they expect ME to make a payment on someone else's purchases? RIGHT. As soon as this is resolved, I'm closing this account. Consumer BEWARE, DON'T trust these people with your credit cards, Discover and Capital One resolved it in 9 minutes. It takes 2 hours with BBVA. Plus, rude individuals who decide to hang up on you... yeah, that happened FOUR TIMES.

BBVA is a total rip off. A few months ago I put overdraft on my account in order to take 40 dollars and they charged me 212 for using my debit card to get the 40 dollars. I reluctantly paid the fee and brought my account back to positive. Just 2 days ago I called the bank to see why my account was $4 overdrawn and they told me it was because a $36 from a restaurant that I went to last Friday. Mind you that was exactly one week ago today. Then I call back today and now my account is $80 overdrawn even though I have never used my card since before I spoke with them. They are charging people twice for the same charge and I refuse to pay it anymore. Please email me if you have had similar experiences. I would love to speak to an attorney about our options. This is Wells Fargo all over again.

These idiots reworked their website, and now require you to give them a cell phone number so you can access their website just to pay your monthly bill. THE IDIOTS DON'T REALIZE THAT EVEN IF YOU ARE SUBMITTING A REQUEST TO CHANGE YOUR PHONE NUMBER, THAT YOUR ACCESS CODE IS BEING SENT TO YOUR OLD PHONE NUMBER EVEN IF IT DOESN'T EXIST ANYMORE! Months later, they still haven't fixed the problem--surely because they make more off of you in interest since they can only take a $1000 maximum payment over the phone. COMPLETE THIEVERY--COMPLETE INCOMPETENCE. Cancel your card if you have one. Don't open an account if you're thinking about it!!!

Worst credit card company in the country. They offer a 0% interest rate credit card for a few months, like many other credit card companies. But, until you sign up, you don't realize that they don't accept electronic payments. If you pay your credit card bill online, they force your bank to print an actual check and mail it. On top of that, their "system" takes a full week to "process" this check after it comes in the mail. This means that your payment is always late. Once it is even a few days late (mine was 3 days), they immediately close your account and report your card as "closed by company due to late payment" on your credit report. They refused to work with the BBB system to address this, saying that it's in the Terms and Conditions that they have the right to close the account, and so too bad for you.

Imagine getting a check deposited to your account on the 11th and here it is on the 17th and you have no access to your account. BBVA froze my account because it seemed “fraudulent”. I'm unable to do ANYTHING and they’re advising that they probably won’t have it cleared until after 10 days!!! And they refuse to even release it back to the business that issued the check. I’m assuming a ** woman isn’t allowed to have that kind of money without bankers having an attitude or treating you like a damn criminal.

Denying me access to my credit information and not allowing me to access my account to delete my creditors in their system, I consider that stealing my identity because I do not know what they plan on doing with my information.

I have an auto loan through BBVA. It is set up on auto payments. In August they took two payments. First they told me they would refund it in 3 days, then they said sorry, we have to mail you the check. Then they told me I needed to send them proof of the transfer. This was two weeks after the transfer and all they have to do is look a their own records. They have proof of it, then they don't. I decided to cancel the auto pay so it doesn't post in September recognizing that I am not getting my money back, even though this issue put my bank account negative temporarily and made payments to other creditors bounce resulting in fees. I am pretty confident they will hit me with a non-payment fee for September after this... I will never do business with this bank again and I implore you, the reader, to not do so either.

I got a car and they set up my loan with BBVA Compass. My complain is about my paid off amount. I paid my car off on 8/8/18, so I was waiting for my title to get home. After 3 weeks I started wondering why I still haven't received my title. Well, I called customer service and it looked like I still had a $27.59 balance on my account after I paid it off. This was very frustrating and unfortunately for me I still have to wait another 3 to 4 more weeks to get everything resolved. That's if they remove the charges. Supposedly, the online system was wrong when I paid off my amount and I should've have call BBVA Compass or go to a branch office to get the correct amount. I don't think this is right and their system should be updated. People should trust when they go to pay online.

I had a wreck July 3rd in which my car was deemed total loss. My insurance cut two checks the following two weeks (I had to complete paperwork before they sent the remaining). The entire time my insurance is working towards paying off my car, I HAVE CALLED BBVA THREE WEEKS STRAIGHT and by week three I finally got someone on the phone. She tells me that my checks never cleared so she gives me an address to give to my insurance which I did the following morning.

I deposited my check Saturday. Needed to pay bills. BBVA Compass as a whole was closed and no phone services available. I did my part and deposited my check. The money was good for that check. Had to make payments. The check cleared and BBVA hit me with NSF. I've been with BBVA since 2000. It was Guaranty Bank at the time.

I logged in to my banking profile and it's still not letting me add my banking information or change or delete my phone number or make any changes to my account, still not sending me a code. Keeps trying to send text to the old phone #. Keep getting error that "this feature requires a one-time security code" but doesn't or can't text it to me. Their customer support service is worthless. Not sure why I can't set up banking information to pay this account without the security code as it would have to be making the payment not some dumb hacker. That's how stupid their setup is. Not everybody pays or deals off a cell phone. Must say this is the worst bank card I've ever had. It's ridiculous that one has to go through so much trouble to pay one's bill. Hate the fact I got this stupid card!

STAY AWAY! They are so bad, I wouldn't even give them a rating, but they get a one because I had to choose. I opened a checking account on 7/12/2018 at the FRY ROAD branch in Katy Texas. I had a $1300 check with me for initial funds. I was told by the banking specialist (hahaha) that the fastest way to gain access to my funds was to do a mobile deposit, it would only take three days, so I did. WHAT A COMPLETE LIE!!! The funds had "POSTED" by Monday, July 16, 2018 but they were not available to use.

I refinanced with them. Huge mistake. They don’t applied money to account in reasonable amounts of time. Then charge late fees. No matter what you pay you are behind. To ruin credit so you can never go anywhere else. I also believe they know the equity in California and would like to foreclose on my home. I have paid every month. I am now filing with the government for unfair lending and have to get an attorney. Do not do any business with this company.

I called and did some disputes. They gave me a claim number which is ** and told me I would receive a provisional credit. I woke up the next morning still nothing in my account so I called and was told now I have to wait 10 business days and they gave me two different dates which was the 24th or the 31st of July BBVA Compass is full of crap. I had 192 dollars took out my account. I'm already off work due to a accident and I have a toddler and now I don't have no money till the end of the month. Once I get my money back I'm going to another company.

Avoid Compass (BBVA) at all cost! They claim to have ability to support international business and customers but cannot even support the US lower 48 states. I've submitted numerous formal complaints and their services and problems remain awful. There are plenty of kind and polite people who work there but the company has little to zero customer benefits that the employees can help with. On that same note 50% of the employees mislead and misinform customers and try to say it's federal regulations on how the bank is set up.

I cannot recall how many emails I have had from the online customer service. I live overseas and the worst thing I did before leaving the US was to open an account with Compass Bank (now BBVA). Despite everything I went through on my requirements from operating it from overseas and all the confirmations I got - none of it was true. For years I didn't get mail/statements because their mailing systems couldn't cope with an extra line for another country. I constantly get told by online help to go into a branch and speak to someone and use mobile alerts (despite always telling them I live overseas). The mobile alerts do not work for any other country than US, Canada and Mexico... my debit card doesn't work online despite being told it should... and all I read is bad reviews on this bank.

Beware of Compass Bank. I have had an account with them for a little over a year. Back in March my debit card number were stolen and somebody charged $165 to one merchant and $63.96 to another. Compass Bank is saying that I authorized the charges after disputing this twice with police reports. So long story short they will be debiting my account again and causing massive overdraft charges AGAIN. Do not for any reason open an account with them. They do not care about their customers and will let somebody steal your money while it's supposed to be safe in their bank.

Was hit with three overdraft fees this morning despite having plenty of money in my account to cover all withdrawals. When I contacted customer service, they had completely different numbers than I had on my online statement. I pointed out that when those three bills were paid, I had made deposits and transferred money into the account so that I had a cushion. They claim that my account was already overdrawn when those withdrawals were taken. My records show that I had more than $300 more than was required to pay all three bills. They were unwilling to do anything to help despite the fact that even currently my account is in the green. Tough to justify overdraft fees when the account has a positive amount.

I was sent 2 different debit cards. One with a PIN and one without, with different numbers. Went to the bank and one was destroyed and the other activated. Was sent to the teller to put in my own PIN number and the new card was blocked. It took the manager 40 minutes, several phone calls and lots of apologies to straighten it out.

I am here to tell everyone about the ** service I have received at BBVA! This is especially to the location off of Cactus and Tatum. This is absolutely "the worst" bank in the entire country!!! I am here to warn anyone thinking of banking with them to go with a different bank. I was promised a $250 bonus when setting up an account with direct deposit. Well, they hemmed and hawed and kept telling me that they were working on it. It never happened!!! They will bold face lie to you and entice you into setting up direct deposit with them. This is a scam!!! On top of it, charges you make will not clear for days, and you never know your actual balance. I am telling you, don't make the same mistake I made. Any other bank would be better!!! Beware of BBVA!

I call the company on April 2 and I asked them to please send me a copy of my last two statements because they blocked me from getting into my account. The lady I talked to said that she would do it and waive the fee because I could not get into my account. She told me it would take two weeks to get them. Two weeks came and went and nothing so I called them again on Monday the 23rd of April and I talked to the fraud dept again. And this time I was told that the account was closed and they charge it off and that there were no statements on the account. All I need is the last two statements that were on the account.

I use the banking system in the last four decades. I was NEVER told that a bank like BBVA can close a customer’s account for no reasons until the day my accounts were forced to close on March 27, 2018. BBVA closed my family account last November and closed my accounts for NO reasons in March. The truth to be told the reasons for closing my accounts were the racism, discrimination, bully and retaliation. I stood up and asked questions and pointed errors that BBVA made to its regional officer, Mr. David **. Not only Mr. ** did not get the answer for us, he turned around to close my accounts and made an example out of my accounts' closing for NO reasons.

I'm currently on hold for the 7th time today. Nobody I speak to seems to have a full grasp on English and no one seems to have a clue what I'm talking about. I wish I'd checked with the car dealership about which bank my loan would be with. I'd never heard of them... now I know why!! I simply want to access my account so I can see how much interest I paid last year for my taxes. No one can do it. One guy was an ** and hung up on me, another couldn't hear me, another disputed my account number even though I was reading it right back to him from the payment card. Awful... avoid at all costs!!

This bank is the absolute worst to deal with for an auto loan. Others have mentioned an online payment system for auto loans; however, I have never been able to get that system to recognize my loan and I am not sure it is even still offered. I have made my last two payments by phone, both of which have been completely messed up by the service reps. One misentered my account number, and, although I received a confirmation number from the representative, the payment never went through and the money was not taken out of my account. When I called to make a payment the next month, I was told I owed two months of payments. I paid the amount and requested that the payment not be reported as late to credit agencies because the service rep entered an incorrect account and the bank never informed me of this error despite giving me a confirmation number for the payment. The bank refused to correct the credit reporting issue.

Disclaimer: Star rating is inaccurate. Unfortunately, there is no option to give a negative star rating because otherwise I would rate this bank -5 stars. I am writing specifically about their overdraft fee practices. There is a fine line between unfair and abusive, and in this case their overdraft fees most certainly meet the definition of abusive. Here is what I experienced recently: Transactions: 4/17 - $12.76 Debit CheckCard Purchase at Pho So 1. 4/17 - $5.84 Debit CheckCard Purchase at DAISO. 4/18 - $15.51 Debit CheckCard Purchase on Amazon. 4/18 - $8.42 Debit CheckCard Purchase at McDonald's.

This bank is absolutely horrid. My balance was always wrong. Bill pay never went through which cost me many late fees. Customer service is outsourced to another country so unable to speak to anyone who speaks English fluently. Impossible to speak to a manager. Just AWFUL!!! Closed my account and went to Wells Fargo. Hopefully I'll have better luck with them.

I have been on wait two separate times over 25 minutes. Each time I had no one come back to the phone and let me know what was going on or apologize for the wait and each time the phone randomly disconnected. I know that it was on their end versus my end because my phone alerts me when I hang it up. I don't know if this is the norm but the people I spoke with had heavy accents and were a little difficult to understand before I was placed on hold, so, there is clearly a language barrier issue with their representatives. I was looking forward to banking with them, but, now I am going to be sure to not do business with them. They showed me today how much they value their customers. I have never had treatment like this with any bank I have ever interacted with. Not acceptable behavior at all!

This bank have the WORST customer service I’ve ever experienced. I spoke with Luciano Rep#**. I was stranded out of town because my main checking account card went missing with my luggage. I had my mother deposit a certified check into my secondary account in a Saturday in the ATM. I was told by customer service on a Saturday that I could call the local branch Monday morning to get the funds released so that I could complete travel. The local branch was called between 8am-10am with no answer so I was forced to call customer service again. The rep (Luciano) was so rude and unprofessional. He interrupted me at least a dozen times in the first 10 minutes. We were going in circles possibly because there was a significant language barrier. I finally asked to speak to a supervisor.

The first issue I had with Compass was when I set up a bill to pay using online bill pay and it didn't happen. I could see it scheduled on the website and when I called to ask why it did not occur I was transferred to several different people and none of them could figure out why it didn't work. After much prodding from me they finally agreed to send a letter to the business I tried to pay explaining that it was their failure, rather than mine. I thought it was odd since I have used bill pay with other banks and never had an experience like that, but I figured it was just a weird fluke.

After returning a 3 pairs of jeans to a company and receiving a partial refund, I open a dispute and BBVA closed the dispute in favor of the company, tomorrow I'm closing my accounts with them. Stay away from this bank.

Stay away from this bank, they love to charge you fees for everything. While banking with them you will notice quite often that your balance will say one thing but anywhere from a few minutes to 30 minutes your balance will jump up $100 or more. They will charge you 2 fees just to withdraw from a different ATM besides their ATM. Poor Service and rude tellers at different branches.

They offer free checking. However, it's not worth it! BBVA Compass is greedy. BEWARE: If you receive any unauthorized transactions be prepared to wait at least 10 days before BBVA will release any provisional credits. Be prepared to wait even longer for the reversal of any NSF fees associated with any unauthorized transactions. On top of that, they will hit you with extended overdraft fees on top of the amounts you're disputing which may be illegal.

Had a credit card account with BBVA, I always made payments on time. One day I got a letter in the mail saying they are closing the account, since then I have been continually locked out online when trying to make payments, and have to go through a bunch of nonsense to get the account unlocked so I can pay it. Now they have locked me out again and say since it is a closed account it can't be accessed online anymore, and the only way to make payments is by phone. Stay away from this institution at all costs. They will mess with you and try to trap you into owing them forever and ruin your credit.

BBVA Compass blows. My roommate had an account with them and switched as soon as possible to Chase, because of nonsensical fees I think. They inconsistency charge 14 dollar service charges with no explanation what on Earth they are for, and they aren't on any recurring basis so they can't be for anything logical. They'll call your account a "Free" checking account but the reality is they're definitely stealing a minimum of $20 from you a month and there's nothing you can do about it.

Avoid BBVA Compass Bank like the plague. I opened a checking account with them, and requested a debit card. After two weeks, I talked to the account manager, about not receiving the card. She said I hadn't ordered a card. Sure. Then I discovered that I was given six temporary checks with misprinted account information on them. When I found the checks were misprinted, I visited the bank to get replacements, until my permanent checks arrived. They refused to issue me corrected temporary checks --- due to company policy against printing out temporary checks. Sure.

I have my paycheck automatically deposited to my BBVA checking account each payday. January 15th was a banking holiday so BBVA opted to withhold my funds until the 16th. Expecting my pay to be in my account as it always is, I made transactions on the 15th which overdrew my account. BBVA sent e-mail confirmations that my account was NSF and there would be $.0.00 (zero) fees associated with this. They did not honor those messages and charged me $38 per transaction. This continued to send my account deeper into the negative and BBVA continued to apply NSF fees. Had they not withheld my pay and honored their statements to NOT charge NSF fees I would not have been overdrawn at all. BBVA refuses to acknowledge proof of payroll processing submitted by my employer and has refused to reverse the fees they caused and applied to my account.

I have had two separate incidences of unauthorized charges on my account which resulted in insufficient funds. Both times PayPal admitted that they were at fault and were experiencing some type of issue. It is utterly astounding to me that Compass would speak to me as if this were my doing, since I gave them my info, even though we are talking about PAYPAL, who only has permissions on this particular account to deposit. Further, insisting, after shuffling me around for too long, from department to department, that this was a courtesy, reversing NSF charges, even though I had not initiated them and had done NOTHING WRONG.

I had a fantastic experience with Compass Bank. I have been a customer for some years now. The ATM malfunctioned and in turn caused me serious distress. I will not go into all the details. I called customer service and at one point was extremely upset. It was a holiday on Monday. The people at my local branch are always so friendly, helpful and have gone above and beyond to help me. I called the bank 10 am on Tuesday and they had the issue resolved. I was so relieved. They did a fantastic job resolving my issue. Thanks Compass for re-enforcing why I bank with you.

These people put fees above customers. When you call you wait on the phone forever. They are rude and unhelpful. If you have a deposit coming and withdrawal coming at the same time. They do the withdrawal first and if it causes you to overdraft they don't care. They want fees. They are horrible. Don't use them. I think the people giving them anything above a one star works for them.

The bank branch closes early as crap and not open on weekends at all. The app sucks every single day. It tells me my password is invalid so I have to reset and then it asks for my current password which I cant provide because the one I chose is invalid. They have locked my debit card without notification of doing so on multiple occasions because of suspected fraud.

BBVA blocked my account through Fraud department, has now taken me over 5 hours to get someone to resolve... still waiting! At 8pm last night (11/22/2017) I tried to pay for some grocery shopping, my card was declined. I received no notification from BBVA at all, despite there being more than enough cash in the account to cover the transaction. I tried the card again this morning at 7am to get Gas, still declined. I had to borrow someone else's car to get to work as I had no way of getting gas. I called customer Services at 7.30 to be told that the Fraud department was the only one who could lift the block and they weren't open until 8.

I've been trying to make a payment due to hold on car payment. I've called and recording kept saying, "Wait for representative," and after 29 minutes it says, "We are having technical difficulties." This is the 2nd day. Why is so hard to make a payment. It's ridiculous. I can't wait to refinance my vehicle with another bank.

This so called bank has to be the worst bank institution ever. I have trying for over 30 days to try to get my checking account added so I can make a payment on my loan to no avail. I was put on hold for 40 minutes, spoke so called digital department, customer service. I have tried emailing. Nothing seems to be getting their attention. It is almost as if they are trying to purposely impede me making an on time payment on my account. No solution, they just pass the buck to someone else. Very frustrating :(

I kept getting emails from Compass Bank informing me of them trying to send me a new credit card for a credit card I had through their bank. I had to call the customer service number twice. The first time the customer service rep hung up on me. The second time I kept getting put on hold. I was trying to inform them that my address had changed from Texas to Florida. I was put through the third degree and they kept asking me question after question relating to everything in my credit file as far back at 1965.

BBVA is the absolute worst and I have even banked with Wells Fargo and thought they were! I am so angry at them I just want to cry and they could care less about their customers. Obviously because their customer service never responds and who has time to wait on the phone for over 45 minutes. Their unexpected fees are deceitful. They charged my savings account $15 for a service fee and $29 in excess transfers... All without me ever knowing they do this. Why don’t they alert us if we are going over our monthly limit which I never did? Then, charged jobs so had to mobile deposit a check, a corporate check and it took over a week to release. In the meantime, I could see they were including it in my account and letting me use my card. Called and emailed numerous times about the hold and release times. No response. Then it’s released and they charged me $340 in insufficient fees.

I receive gov't. adoption assistance. I mobile deposited check into my checking account. I was informed MY money wouldn't be available until 4 days later but my check has already been processed??? I don't understand that, I want/need my money! I called bank to have hold released. I had a personal emergency. I was hung up on by rude representative. I called back & a much more professional & understanding representative tried to help me. Every way possible & anything I asked to access my money he would ask his supervisor only to be told no every time. How inconvenient is this!? I had another problem month before with two other issues. I strongly dislike this bank and will be closing my account soon after I receive my deposit. Wrong choice in choosing NBA.

Dealership used BBVA Compass for a lender when I bought a used car. BBVA Compass has been a nightmare. First, their online payment system (for car loans) is apparently from 1978. They ALWAYS show one amount due (or mysteriously overdue, with TONS added for late fees) on their website, then they will say a different amount when they call you on the phone. And yet, there is always a third (and different) amount when they send you a letter! I've asked them at least three times for a full printout of my payments since the loan began. They simply will NOT send that to me - nor can I access it online. I firmly believe (but cannot prove it) that they take some of my payments and do not apply them to my loan. By the way, if you try to call them... GOOD LUCK!

The representative of BBVA Bank that I spoke via phone was very knowledgeable about the issue I was calling about. She knew her stuff and was able to resolve my issue quickly.

The employees are always friendly and helpful. The financial advisers are always ready to help with questions. There seems to be a branch in most cities and their summaries easy to understand.

They always call me by my first name, they are on the spot to rectify any issues that arise, and do so fast and cheerfully. This is perhaps the first bank I have loved having my accounts at... they are personable, efficient, personal, and I have never had an issue or problem that was a large one.

Worst financial decision of my life has been to join this bank when I got lured with their 1.99 % fixed HELOC rate for 12 months and with zero closing cost. There are too many fine prints and never explained the truth. They also charged early termination fee right in the beginning and refused to refund even though my HELOC is still opened with them after a year. I will be exiting soon and I wonder how will I sue this bank.

I have had nothing but trouble with this bank since I opened my checking account. Customer service is clueless and untrained. This bank wouldn't help me with numerous unauthorized PayPal transactions. This time they tell me I owe them $40 for them declining a $5 purchase after I had accidentally swiped my debit card instead of my credit card. If you choose this bank. Be sure to watch it closely.

I would give less than one star if I could, now I see why they are so poorly rated. Really! So I made a deposit into my Compass bank account on June 19th, got a receipt for the deposit, and today I find out that the money was never put into my account and that they are "researching" it... BTW, they do have copies of each of the checks that was scanned in with the proper account number on the back. But they don't know where the money went, so they cannot credit my account until the research is complete, which could take how long? Beware of Compass Bank! Do not bank there!

It took more than 15 working days and going to issue a replacement debit card. This bank as big as it is should be able to issue a replacement debit card from any of their branches. Smaller local banks do. I cannot even use my smartphone to withdraw money from any of their ATM machines like other banks do. Most of my online accounts got cancelled because they cannot deliver to their promises. A great total inconvenience to my daily schedule & transactions. Along the way during my inquiry of the E.T.A status of my replacement card, I asked what would it take in the future to expedite this kind of request to be processed faster, I was told that I have to pay $50.00 for the service. What a joke.

Horrible customer service. I purchased a car in 2016 and received financing from BBVA Compass Bank. In July, 2016 I got divorced and legally changed my name. I called to find out what I needed to do and they told me to submit documents to them and once processed I would have to pay $12 (to change my name?!). I submitted name change documents to them multiple times over the next 7 months, each time they claimed they could not read it, or they needed something else.

WARNING: Stay away from BBVA Compass! I opened an account at BBVA Compass in August of 2010. I have the original paperwork that clearly states there are no service charges. I received a letter in March of 2011 that also confirms there are no service charges. In May 2017, I received a statement dated April 1, 2017, indicating that a $15 monthly service charge was removed from my account. This was the first letter regarding the account since 2011. After making a few phone calls I learned BBVA Compass changed the account, without notifying me, and has been taking $15 a month for years! I know they have taken at least $450, but they are refusing to provide a statement showing the full amount.

BBVA Compass Bank held lien on a vehicle that we purchased. We sent them the payoff and they mailed us the title, but it was lost in the mail. I called to check on the title status and if necessary get a duplicate title. This is where the REAL problem began. I have been promised that I would have a new title in 6-8 weeks. It is now over 6 weeks later and they have still not processed this lost title. They just sent out the lost title paperwork (6 weeks after promised) and are now telling me that it will be 6-8 weeks for me to get a title. I have all dates and times documented and HIGHLY RECOMMEND that you do not do business with this company. They have continually and blatantly lied to me. DO NOT LET THIS HAPPEN TO YOU!!!

Pictured it, credit scores of 780 and 850, both employed, household income in the 6 figures. Home equity loan department and mortgage department don't work with each other or speak to one another. This is the same bank. We are sending paperwork to both departments multiple times in 9 months. Credit scores have to be pulled 4 times during the span of 9 months, twice by each department because the departments are not allowed to be efficient and communicate. Paperwork and paystubs keep expiring.

I called BBV Compass Bank to make a payment. The guy I spoke to you could hardly understand anything he was saying, I asked if he had allergies or a cold and he said he did but his words were all mixed up like he was on drugs. He asked right away for my routing number on my check. He didn't ask for my account number and once I questioned that he then asked for it. But then went on asking for my bank account number so he can withdraw money from my bank for the payment and that is without giving me my balance until I asked him for my balance that is due. My balance was $80. And he said 800. All of this may be really leery if this was actually the BBVA bank I had actually called. I asked for his name, he said, "Juan." Never doing business with them again.

Bad customer service. I have a auto loan with them. I lost my job and got behind on my payments. I called to make payment arrangements, they won't remove any late fee, repo fee, and they charged me an extra $1000 just because... it didn't go toward my loan, it was a dumb fee, I can't remember. I got behind again on my loan but this time I paid partial payments (my notes are $1100 I paid $900) for 3 months. I went to the bank to make a full payment they wouldn't take my payment. I call they tell me my car is in repo status. When I call the 800 number on my payment book they say they can't talk to me. The department I need to talk to closes at 4:30 p. They don't want to help you with payments. It's their way or no way! I had a car loan with Suntrust bank they are so good and nice. BBVA bank are rude, bullies, and don't care about their customers. DON'T BANK WITH THEM!

This bank is terrible. Setting aside many, many of their terrible policies, the last straw started when they refused to accept a Cashier's check for a loan payoff because an employee of the bank that issued the check made a small notation on it. As if that wasn't enough, I then had the other bank wire the loan payment to BBVA Compass, who received the wire and confirmed to me over the phone that it had arrived. Then, without attempting to contact me, BBVA Compass returned the wire payment to my other bank, one day before the regularly scheduled payment was due and without giving me any notification even though I was in contact with their Loan Department several times after they received the wire.

People here at this branch are very unprofessional and unethical. They never deliver on their promises. Brian, the bank manager, a very unprofessional person and a slacker, he lied several times and delayed our loan process and our commercial vehicle registration, and we suffered a heavy loss. He would never accept accountability, and the bank seems like backs him up. I don't recommend banking with BBVA, go with BOA or Chase. Thanks.

Worst experience of me! If you are looking to refinance or get a mortgage do yourself a favor and research Bbva Compass the horror stories are endless. It's unbelievable to witness upper management nonchalantly admit their ineptitude and incompetence and then point you out as the problem. WATCH THIS COMPANY!

I have had an Auto loan with Compass Bank since 2012. This loan was set up on auto pay so I have not missed a payment, nor ever late with a payment since the loan inception. I called asking to have one payment moved to the end of the loan as I am unable to make this month's payment. Compass Bank was not willing to accommodate my request after 4 years of timely payments. This, in my opinion, is unacceptable as a financial institute. Any financial institute that is TRULY INTERESTED in maintaining customer satisfaction would accommodate my request. My wife's bank has done it for her, not once, but twice. I will never use Compass Bank for any financial needs in the future, EVER. I will also discourage as many people as possible from doing so as well.

BBVA has very helpful, polite, knowledgeable people. They do almost everything electronically or through the phone and it makes it very convenient. The customer service people assigned to me were very professional and always kept me informed about where I was in terms of completing the refinance.

I have never had a worse experience getting a loan in my life. My husband and I applied for a loan to build a new office building and purchase some land for his business. We have gotten many loans in the past. Once the loan process got started we were passed around from 5 different people, everyone seemed to be out of town and when we went to close on our loan we were assured that everything would be done. We sat at the closing office for 30+ minutes waiting to close, but BBVA Compass did not have all of the paperwork completed and so we had to reschedule our closing to a different day, which the seller was not happy about.

My card was compromised and the only reason I knew this because I was doing online banking. The company didn't flag the purchases at all. Six of them in large sums from the same company overseas. I had to cancel my card, call them and inform them that I had pending transactions from overseas in large sums. Of course they let all of them go thru. I have a feeling this is going to be a long ride cause I have contacted them at least five times and haven't gotten paperwork to dispute the transactions. My credit score is being affected by this crap and do you think they care. After I get this settled won't be doing business with their credit card company again. I have lost trust in the company.

I went to the ATM at night to make a cash deposit Coz I work and don't get off while the bank is open. I put 400 in the ATM. The ATM said, "Your deposit has been retained" which seemed suspicious. I check the balance and it didn't reflect any new deposits. I called customer service. They said It will take 10 days to check the ATM and for and action to be taken business days. I'm glad I have two jobs and no bills due or I would be in trouble. I asked customer service does this happen regularly. They said all the time and that is there protocol. I figured I should speak up since they don't care if your bills become late. It don't affect them.

withdraw. This went on for several years. My husband would always stop on his way to work for coffee and maybe breakfast that would be around 6:30 am of the fourth the check would not be posted and we would get hit with a 32.00 fee and over the years that has added up. It started back in 2009 and finally I inquired about it. At that time I was told that as long as it was posted by 12:00 noon it was not their problem.

Their loan organization in Alabama is totally inept. Unfortunately they give a bad name to the local branch staff that is hard working and competent. The folks in Alabama should learn about customer service and how to provide timely quality work. They don't have a clue how to do this. On top of this they cannot even correctly process loan payments and tell you that the mortgage payment form they send you is incorrect and tell you that you have to call every time you make a larger escrow payment.

I recently got caught up in NSF cycle. I have three $3.00 transactions that were pending for 3 days. Since I had car note that was about the be drafted I put a night deposit to cover this amount. The bank processed my 3 transaction and put my cash deposit on hold for 7 days. This causes me to have NSF fees that took me a moment to recover from. I try not to live in overdraft, but it happened. I feel my attempt to correct this mistake was met with resistance. Does this bank like a poor person like me caught in 38.00 extra overdraft fees. When all of the transaction went through I ended up with 3 Overdraft fees. My check deposited but they held my cash deposit for what they call excessive overdraft fees. Well I try not to complete any transaction that are not debited, the pending time is too long. Seems like a trap to me. This has never happened to me in all my years of banking.

BBVA Bank states that they do not use ChexSystems for verifying but they do use the credit bureaus to make a determination whether to approve you for a checking account. I've had lots of problems with finding a job and after I did and even started a legitimate and successful business, BBVA turned me down because of my credit score in TransUnion. Beware...

After discovering that there had been fraudulent activity on my account, I immediately contacted the bank, who said I had to file a dispute claim and that they would send me the forms. They didn't. I contacted them multiple times via phone and their "secure messaging service" and each time the service person did not seem to understand what to do. I went to the bank branch, where I was told there was nothing they could do. Finally I received the forms, filled them in and returned them. Still nothing happened. Two months after the initial incident, the fraudulent charges are still on my account, accruing interest. Every other card I had fraudulent activity on, typically the card issues would contact me first, and upon reporting a problem, the charges were immediately frozen. With Compass I get the impression they really don't care. I canceled my card and will probably change my accounts to another bank as well.

I have an auto loan with BBVA Compass Bank and the only way to pay is by using their 1800-customer service call centers which are located in Puerto Rico, Columbia, and Texas. I found the call centers take calls for other companies as well. For the past 3 months I have been trying to pay the auto loan payments but each time the I call it seems the representative enters my information incorrectly. My bank is rejecting payments because the account numbers entered are not correct. At the same token they charge $15.00 for each terrible service. I've been trying to resolve the matter but its useless. Every rep I speak to gives the runaround and says a supervisor will call. Supervisors never call to resolve the matter or to give payment options.

Dec 20 2016: received robocall from BBVA impostor, stating my acct. compromised and stating my Social Security number! This reported STAT Dec 20 to BBVA. Then Jan 4, 3 more texts from BBVA impostor, same breached social security info. I am Senior, bank only by check. Called BBVA Jan 4, told this a known problem, and poor resolution. BBVA offered no solution. Have had to freeze credit and worse issues.

I don't know why they're getting only one star. There are and I think they help me out overdraft at any time I need. When I was a victim of fraud they refunded my money right away and no questions asked they refunded my overdraft. I have 5 of them at one time they did it without even asking me. They just refunded it back to me. Very nice people.

Post upgrade of the online banking software first week Sep 2016 has resulted in a non functional website. I informed multiple individuals at BBVA online customer care support about their degraded performance of online banking post the upgrade and to date the multiple issues have yet to be resolved. As of Dec 15, 2016, I was informed by BBVA customer support that their IT team is still investigating. Perfect!!! 3 months later and the issue is still not resolve. Lesson for BBVA techs... never release untested software on a production system. Always regression test before release. I would currently rate the performance of BBVA COMPASS online banking and customer support as F minus.

This is one of the worst experiences I have had. We cannot close our account and they continue to charge us overdraft fees. Anytime anyone has activity on our account, they reopen it and charge us overdraft fees. It is terrible. Do not open up a account. You will be charged for good to close it.

I've had many very bad experiences with Compass Bank, but I'm done! For the past 2 weeks I have been unable to get account information or balances on my 3 accounts because the website is down. They refer you to a phone number that tells you the same thing and eventually scheduled a phone call that I didn't get for 2 hours and the customer service rep told me she couldn't hear me and hung up. I'm sitting here now not able to get info and I'm furious!

I have called numerous times to be placed on their DO NOT CALL list. I receive calls at 6 pm to 9 pm asking me how my banking experience went. This is only for one of their locations on Woodway in Houston, Texas. I do not want to respond to a voice that I do not even know if they are affiliated with this bank or not. I never discuss banking experiences over the phone. They will not stop calling me even when I offer to discuss my banking experience in person if they have something they want to tell me.

Believe every review you see here. I have had nothing but negative experiences with this bank over the past year. My issues are not related to NSF's which I know is common. They have continuously locked me out of my account, both on-line and on the mobile app. They have locked me out of mobile deposits and limit the deposit amounts to $200/day - you think they'd want my money. In addition, I have submitted three (3) formal (over phone with a rep) requests to change my PIN. The ONLY method to update the PIN is via US Mail. I have yet to receive any forms via mail to change my PIN. Finally, I had a credit account for overdraft protection. I used it several times and paid the balance off each time. Without notice they shut down the credit line and charged me fees. I'm done with them.

I received an overdraft charge for $3! I got gas and I thought it cleared since it did not show the $1 hold as my other cards. So once I saw the gas charge go through and it overdrew my account by $3 I went to the bank immediately after work and deposited the money to make it positive and it was before 5 pm. I asked that lady would the fee be charged since I was making my account positive before they assessed the charge and she told me I would not be charged. Tuesday morning, BAM, there goes that $38 overdraft fee. Called customer service as soon as they opened and after being disconnected twice and 15 min later I finally got a rep. That rep was just as mean and rude. Then asked me which location did I make my deposit at and I told him. I advised him what the bank lady said and everything.

Opened checking account 9-16 with $600. personal check from B of A. The money left B of A that day. Said there would be a hold but knew all was well and didn't realize hold was 7-8 days no matter that $$ had been there for days. Paid Edison Co $250. on day 6 and though my account had $600. cleared, they acted like they did me a huge favor by paying it (with MY MONEY) and CHARGED ME WITH A $35. overdraft fee. Just like all the other corps. in the 2016 fraudulent "technology advancements" business model, the customer service is a loop of absurdity that I will not do anymore. Companies now help themselves to your bank account, 4 times so far, on bogus charges. We are still fighting Sears. We are dropping out of the system. We have an option from Social Security that will let us go bankless.

I advised that I don't want items coming out of my account without my approval. Somehow that did not take place and I ended up paying $200 in overdraft fees. Recently my phone company tried to take out a payment that didn't clear but I was charged for the attempt a week later. The amount came out of my account and made it negative by $14 and hour later I put in $15 and my account was positive. The next day I was charged an overdraft fee and was told that there's nothing that they can do because they only remove "2 fees per year" in which once a fee is charged they charge more fees on top of that when the account is negative. So now I will owe more as the fees accumulate but they're the reason my account is negative to begin with.

I first applied at BBVA Compass Bank for a line of credit in 2001, I received approval from BBVA Compass Bank for the amount of 19,000 dollars. I have never been late on any payments, always paid on time, always called to let them know any changes in my travels, to include home address and phone number updates. Now after 15 years BBVA Compass Bank has decided on their own not to re-issue my card because they have received information from TransUnion that my debt to credit ratio is too high? Mind you I only have one credit card theirs with a balance of 5,400 of the 19,000 available to me. A USAF base card that I can only be used on government facilities of 500.00 that has a 2 dollar a month user's fee, 0 balance! And the last thing is my car loan of 25,000 that I have. Mind you I haven't had a car payment in over 14 years! My credit is Outstanding! With no late or a no payment history whatsoever in my life!

I set up bill pay for my car payment. JUST SET IT UP, put in the amount, due date, etc. They paid it even though my deposit had not gone in. I Never entered to pay it. They could see there was not enough money in the account, charged me $35 and closed the account!! That's a pure setup!!

I opened my account not too many months ago but long enough to have about 11 deposits from work put into my account with them. When I first opened my checking account online nowhere on their site did it say I was opening a Prepaid checking account nor did it inform me when I finished my application. When I received my debit card I had no problems at all. Then I get a notice maybe 2 months in about a security alert on my account. I called and spoke with one of their call center people who do not know a darn thing about anything and they told me my account would be fine they just needed to verify the charges that were being pulled out were from me. So they told me once they checked into it my account was fine so I said okay and then asked the guy if there was a fee for ordering a new card and he said no so I told him "Okay you can go ahead and order a new card because my card was cracked."

I refinanced my home mortgage with BBVA Compass two years ago. The process was screwed up from day one as the bank recorded the homeowner's insurance cost at $67. Any bank should know better! Due to this error the escrow account was off by a LOT the first year. Now after the second year I've requested a new escrow disclosure statement after changing insurance companies and that seems to be a BIG problem. When I first called about it I was told "the system is down, no one can help you." Today it was another run around. I anticipate this being another frustrating process to get it resolved. Beware the incompetence!

Don't let their "high yield" money market account lurk you into opening an account with them because the "good rate" would only last a couple of months and will drop way low. When you realize the low low rate, it would be at least one and one half month later because by the time you got your statement and look at it, it is 45 days later. It is not worth the time to opening an account and closed your account within 4 month. When trying to talk to a representative, NO ONE can give you a clear answer. Do not do business with them. Awful banking experience.

Pure Incompetence. We (unfortunately) have our business account with these morons. I've never seen such incompetence in my life, from the branch to the call centers. Every single thing we've done with them has been screw up! It's like the hire day/temp workers. DO NOT WASTE YOUR TIME.

I recently opened a checking account and they offer a saving and also some clear benefits that offer roadside assistance phone protection. The day I open the account they weren't able to provide me with my ID number for the roadside assistance. I set up online banking and I found out they didn't link my saving to my checking online service. I called the customer service number. I waited 55 min. to find out if have to go to the branch so that they can set it up... So they did but still weren't able to give me my Id number for the roadside. The lady said the only thing I needed was my ss and they'll find my benefits... I called the road assistance toll free number. They another of questions but can't assist me with my ss so I called again and they made me wait for 30 mins. to tell me I have to go to branch store.

Trust the reviews that talk about Nsf fees!! I opened my account in April, I balance my checkbook and keep it up to date. I had an issue with PayPal where I had made a deposit to PayPal and made a charge to a company online. Instead of taking it out of my PayPal balance, it charged it to my card and made it pending negative balance. So, I transferred the 20 dollars from PayPal to my bank and I was relieved it transferred before the charge posted. I checked my account to see a positive balance and ordered a pizza which would leave me a small available balance.

I opened a new account for my business and made a substantial deposit. Of that deposit, 4 of my customers bounced checks on us. This is common for most mail order businesses. It's part of the business. However, Compass froze my account and treated me like a criminal. I will never use Compass for any type of business. They are not business friendly and act in a reckless and unprofessional manner.

Mortgage Department was very unorganized and disconnected from department to department. My process took several months with me receiving mutable approvals resulting from numerous mistakes made by BBVA COMPASS resulting in excessive credit report pulls that adversely affected my credit rating. I regret using them for this loan. Be cautious.

I opened an account with BBVA beginning of May. On May 20, 2016 after depositing money from my business PayPal account and then attempting to make a purchase that was denied. I was confused. I called and to my surprise my account had been closed showing a balance of 0. I inquired with the customer service associate who had no idea what was going on. He was like, "I do not know and we will be closed Monday". Why? It is not a holiday. TRASH.

I got overdraft fee twice in one day, just for trying to purchase without enough balance. The overdraft fee is 38 x 2 = 76 $$$. BTW I signed up for OVERDRAFT FEE PROTECTION. They told me it is not going to work when using it in PayPal... That is ridiculous!

BBVA has been a thorn in my side for a few years. I am trying to wean myself, slowly, but surely. I just closed one loan account, and checking account yesterday. I still have a big account left, and that will take some time. I called 5/9/16 to question a payment that hadn't posted. The clerk said he would make sure another payment would be sent, and he was going to put a stop payment on the initial check. I asked if there was going to be a fee involved, and he said "No, it's not your fault. I'm going to waive it." Guess what? The fee was on my account. Therefore, I had to call AGAIN, and I got a rep in PUERTO RICO (better than India), and she said she was going to check to see who would be able to give me credit. I knew then, I was going to have to put the boxing gloves on. After a long wait, she said the manager, Amber, was going to pull the call, and verify what I was saying. Oh Hell No!!

I began calling the Client Advocate Department on 4-13 after being told that Customer Service could not handle my Deferment Request. You can not get a live person in this department, it is always a voicemail. They inform you to leave a message with all your information and they will call you back. I didn't receive a callback on 4-13, called back on 4-27 still no callback. I tried to call on 4-28 since the message from the department states someone will call back in 48 hours. I have had three agents send emails to the department and a supervisor send an email but no callbacks. It is almost like they are trying to force customers to pay instead of taking advantage of any opportunities during difficult times. I don't know what I am going to do but getting away from Compass Bank is top priority!!!

I opened this account 4 months ago to have a secondary account to manage expenses. Shortly after it was opened, I went away for the weekend and spent what little money was in the account but I did not overdraw the account. On Monday morning, my Hulu monthly subscription was deducted out of my account and was pending, so I ran up to the ATM right away and deposited $20 to cover it. On Tuesday morning, I saw they had charged me 3 NSF fees! I went down to the bank and spoke with the manager who kept saying they do "real time banking" and at the time the authorizations came through, my account was negative. It wasn't. You can clearly see how everything was deducted from my account on my statements. It was never once overdrawn until Hulu came out. But I made a deposit immediately. That doesn't count she told me because I don't have until the end of the business day.

It has been awhile since BBVA wasted so much of my time, pretending to do a simple refinance, then when I managed to pull the funds from other places, and payoff their lousy loan, it took forever for them to release the deed. I thought I was going to have to get a lawyer, or get the state involved. This crummy banker needs to leave the state of Colorado and never come back. I feel sorry for people who don't yet know who they are trying to do banking with! Be careful folks! They don't play fair ball.

Worst experience ever. I am putting 20% down, with W2 and 1099. Have $100k in multiple accounts with them. Been a customer since 2012 and applied for a stupid home loan for $270k. It took BBVA Compass more than a month to finish my loan application. Got denial letter after the deadline and lost $2,800 earnest money. DO NOT EVER DO BUSINESS WITH THEM. I liquidated my investment and will close all my BBVA accounts tomorrow. I will advise all my clients (I am a CPA) and everyone I know to NOT deal them this bank ever.

Worst bank ever... I applied for a mortgage loan on FEB. 1. The loan processor request documents on Feb. 18, 2016. I sent EVERYTHING, all the documents he requested, on the next day (FEB. 19). He sent me an email stating that he will review everything and send it to the underwriter as soon as possible. After that he never called back until 2 weeks LATER, and I asked him if the underwriter gave the final approved and he said, "OH I HAVEN'T REVIEW YOUR DOCS YET. Give me a couple days and after that I will submit everything to the underwriter." Really!!! He didn't do **. 3 days later I called him to get an update (again he never called or reply to my emails) and he told me, "I'm sorry, I will review your documents today and I'll send them to the underwriter tomorrow." He never did. He never called me.

I totaled my car. I had a loan through them. Their low Apr reeled me in but after I totaled it they would say would send documents and never do it and just would tell my insurance company the pay off cause it could on be read off through automated system so they said would, didn't. Got on three way call with my insurance company, said they would, again didn't. It all took 4 phone calls on my part and I don't know how from insurance company took them a month to cash the check after they received it then they didn't tell my car dealership it was totaled. Lied about doing so couldn't get my documents I needed for my gap claim. The branch said it's not their job and nice lady at the dealership had to call 3 number just to get them to her and then the branch said they were getting their documents sent in four times.

I opened an account with them. Little did I know the obnoxiously designed piece of crap website that awaited me. Of the three banks I do business with, their max password length is the shortest of the three, and woefully short of my standard length for high security passwords. Of the same three banks, the "character set" available for passwords is unquestionably the most restricted, with only a small selection of special characters, and excluding many of the more common ones.

For the last 5 years I have been trying to get BBVA Compass bank to explain to me how they amortize a loan. Every month that we pay a different figure goes to principal and interest. One month only $80 will go to principal and then the next month $198 will go to principal. It is a fixed rate loan. The payment is made from an auto debit from a Compass account. It makes no sense. I have talked to everyone numerous times to explain this to me. They say they cannot put it online they do not have the IT department that can do that and I have to call them every month to get a statement to use as a receipt that we have made the payment and can see what is going to interest and what is going to principal. Otherwise, we get nothing but an end of the year statement to use for IRS. This has been going on for years. I think they are overcharging on our interest. And, refuse to put it online so we get a monthly accounting.

I recently opened an account with this bank and purchased a 13 month CD. I sent in my check to fund the CD, and kept waiting for the account to show my deposit. After about 2 weeks, I finally called to see if they had even received my check and was told the CD had been redeemed. I kept explaining that I did not redeem the CD. So the rep put me on hold and never came back. I really want to know what happened to my check and who redeemed it. No answers at all from them!! So I stopped payment on the check. They had my email, phone numbers, address... could have at least asked me if I had redeemed it or not. I have never had such bad, rude treatment from any bank before or either just plain incompetence on their part. I wish I had read all the bad reviews on this bank before dealing with them. I would never recommend this bank to anyone!!

My account was in the hold because I made a purchase of 4.18 and was charged 35.00 for bank overdraft. Several calls made to the bank. Do not want overdraft protection. They sent me a letter account my account -49.00. Went to the bank about 2 weeks later paid 60.00. They charged me 50.00 more dollars and stated my overdraft was not paid in a mannerly time. Who does that? That's a rip-off to the customers. I asked for a manager and emailed the bank and to this date I have not gotten a response. Worst banking experience I have encountered. Customers be aware. So thankful this was just a side bank.

Opted for Overdraft 3 days ago. A day or two later I made a purchase between $8-$9. I chose the credit option. The bank only AUTHORIZED $6.26 and I PAID the difference. Problem is I ONLY HAD $6.25, a penny shy of what they authorized. They should have PAID THE TOTAL AMOUNT or DECLINED THE WHOLE AMOUNT. They should have paid $6.25 what I had and I could have paid a penny more in cash. So they wanted charge me $38 because in their crooked and greedy eyes, they approved it. This is their way of getting over on the POOR & MIDDLE CLASS. I called them and they suggested I go add the penny cause every penny has to be counted for.

I talked with them twice over the phone, and twice in person. Once with a teller, and once with a manager. My account was supposed to zero out if there were no funds. We set it up this way, and had documentation. This is the 6th time they have done a NSF charge to my account. This is after I signed a physical piece of paper in front of the manager stating I wanted the account to zero out if there was not enough money in it to cover a bill. Today, again, they let the NSF fees happen. The manager said to call him if it happened again and he would make them go away.

After opening a business account at the bank. Two or more of our clients checks got return NSF for very small amounts. With $11,000.00 plus in the account the NSF were under $400.00, the bank decide to close our account. First the manager could not be found and second the bank corporate headquarters in Alabama, had no answers to why they were closing our accounts. I later found out that this bank along with other large institution are doing the same thing – closing business accounts. I called a friend at another bank and she explain to me that banks no longer want business customers because they were the one who helped caused the financial mess some years ago. I also found out the BBVA is part of a large Mexico, own bank that had help prop up the Cuban Government for years. It is also the bank behind the several South American countries.