BBVA USA Bank
About BBVA USA Bank
BBVA USA, formerly Compass and BBVA Compass, was acquired by PNC Bank in 2021 and is no longer in business.
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BBVA USA Bank Reviews
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When they blocked a card they didn't tell me the account would stay open. As if I'm suppose to know everything. They charge $38 Overdraft fee & $23 EXTENDED OVERDRAFT FEE every 7 days. Wish I was at former bank.
Opting in to overdraft protection just accrued fees for transactions they didn’t cover. Emails go unanswered. I was with Simple for years, happily. The transition ruined everything. The routing number is not accepted many places and because of their transition my established accounts are all considering “new” by other banks ruining my history of long term accounts. I was signed up for paper statements, AT A FEE, by default. What century is this bank from? Closing all accounts and they can suck their fees like they suck wind.
I’ve had fraudulent charges on my account so they “replace” my debit card. It’s been 3 w 1 d and I still have no way to access my money. The customer service is horrible. I miss Simple. BBVA could care less that I have no money.
If you open an account online with online banking in mind don't. I tried this and because I don't have a local branch there is no one to assist me. I have tried to get my spending limit on my debit card increased and was told no option was available. I would just have to wait till midnight. Mind you I am trying to pay bills and put a down payment on a vehicle. Before you ask yes I have plenty of funds available. I asked for a form to be mailed for me to sign and was told not an option. I hope PNC is better than this.
I was originally a Simple customer that was transferred to BBVA when they were bought out. The fees at BBVA were ridiculous right off the bat (one example: there's a $6/month fee if you don't manually turn off paper statements) so I quickly decided to move to a new bank. Turns out, canceling a BBVA bank account within the first 6 months results in yet another fee (!) so I decided to leave the account open until the 6 months were up and just disable my debit cards to keep anything from accidentally getting charged to the account. That was very naïve of me.
I switched all of my recurring bills out of BBVA and to my new bank but in the process incorrectly changed my auto payment for my student loans, which was my mistake. I have 4 loans through Sallie Mae that draft as 1 payment every month. When this bill accidentally drafted from BBVA, they charged me 4 separate insufficient funds charges, 1 for each loan even though they draft as 1 payment. The total came out to $128 in fees for a payment that BBVA blocked and didn't actually overdraft my account to cover. I immediately transferred money from my new bank back to this one to pay the fees because if they aren't paid within a few days, you'll get yet another fee.
I thought I learned my lesson and triple checked that I had my settings correctly set in BBVA to decline any charges if there are insufficient funds in the account. All seemed fine and well until a random annual bill that I had forgotten about drafted a few weeks later and the exact same scenario happened all over again. I got charged another $32 overdraft fee from BBVA for them to block the payment and not actually overdraft my account to pay it. I am at an absolute loss on how to make them actually decline payments without getting charged $32 if a random bill ever slips past me.It feels especially malicious because they:
A. know I don't have enough money in my account to cover a charge
B. know that I have elected to decline charges in this scenario
C. are able to block charges (because they've done it every time) and
D. still charge me $32 even though the payment gets blocked
I'm going ahead and eating the fee to close my account before the 6 months are up because I can't figure out how else to avoid them bleeding me dry. $160 in fees that I can't afford from a bank that doesn't even provide good service or a good online experience. Based on my personal experience, these people will find any opportunity to take your money no matter how low they have to go to do it.
I deposited a large sum of money into my BBVA account from my 401k in order to cover closing costs on a house. However, when it came time to do an early wire transfer for my home loan I was told they limited Wires/ACH transfers to $5,000.00 per day with a $7,500.00 rolling 30 day time period. This obviously was not going to work. I asked to speak to a supervisor and after 5 minutes was transferred to Rene' who would not provide his last name. He confirmed the limitation and since there is no local branch in Nevada, suggested I drive to Arizona from Las Vegas in order to process the wire transfer on Monday since their banks are closed on Saturdays. This would have been a 4-5 hour drive one way.
He then suggested using a third party to pull the funds from my BBVA account to a cashier's check. Mortgage companies do not take cashier's checks so I would need to deposit to another account that is able to do wires and wait for the check to clear. My house closing is in 4 days! I miss Simple more than I can say. I considered closing my account with Simple before BBVA took over and now I wish I had. My experience with Simple was awesome! I am closing my accounts as soon as possible and moving them to USAA who on a Saturday, made a one time exception to pull the full amount needed into my account with them in order to set up the wire transfer. Talking with BBVA customer service was like talking to a brick wall.
I was a Simple Bank member, who was bought and subsequently shut down by BBVA USA. After realizing it was too late to close my Simple account before the transition, I was forcibly transitioned into a BBVA checking account. To say they botched the transition is an understatement. Their phone lines crashed, their web servers crashed, and they just generally did not care about their new customers during this time. Calling to close my account took 8 hours over three days in May 2021, and I come to find out now that it still isn’t closed! After calling to dispute the issue, the customer service agent (with a noticeable language barrier) was rude and told me, in effect, that I was out of luck, before hanging up on me. BBVA is just as bad as their new parent bank, PNC. They should be perfect for each other. Avoid at all costs.
BBVA consolidated Simple and removed one of the greatest financial institutions ever offered to the public. Simple processed transactions immediately BBVA can take up to 5 days to process a transaction. Online banking is a joke. The website and app are a joke. I have had better luck using spreadsheet apps then any of the tools from BBVA. Last time I checked it was 2021 not 1980. Simple supplied tools to easily help you budget and maintain financial stability. BBVA has crippled millions financially and continues to be a failure of a institution. I will be finding a new bank as soon as possible. Worst bank I have ever done business with.
I had a Simple Bank account. It was recently converted over to BBVA. I didn't have any issues with Simple the entire time I had it. Also, I don't use the account for much. Now that it's with BBVA. I've had 2 issues in about the 2 months that I've had them. One was when I made a small deposit of around $700. It took them roughly 5 business days to clear. Luckily, I didn't really need it right away but on the day that it was supposed to clear there was nothing there. I called them and they said, "Well it can clear at anytime up until midnight..." Up until midnight. I've never heard of this. From any bank. Ever. Usually it's there first thing in the morning. It eventually cleared around 9pm that night. Again, I didn't really need it right away but it's just point of it. 5 days for 700 bucks then on the 5th day, "Oh it can happen at any time up until midnight." Seems pretty crappy to me.
2nd issue. I decided that it would be a good idea to pay my rent through this account because I wouldn't have to worry about any surprise transactions seeing that I hardly use this account. I paid my rent online on the 1st and for the next 7 days it just sat in my account. Also on the 7th day a small transaction from Microsoft for 9.99 came out (which was odd because it usual comes out around the 13th every month.). I saw that and deposited 20 bucks the same day. I monitored my account and the funds were still available.
On the 8th day I monitored my account and funds were still there. Then also on the 8th day I received an email from BBVA at 7:39 pm stating I had non-sufficient funds on the 7th day and I was charged $38 NSF fee. I checked my account. I wasn't charged at all. There was no fee and the funds are still available. 8 days now. Rent never paid. So I decided to just go back online and pay using my debit card. Usually that's instant right? I paid. Check my account. Looks like it went through and all is good.
The next day I get a email from the landlord. They are charging me $50 for NSF. I called them and explained and stated that I paid online the following day. They said they haven't received anything. I call BBVA. They said the debit card transaction is pending. It will take 3 business days and because I paid on a Thursday it won't be processed 'til Monday. 3 business days for a debit card transaction. Rent is still not paid. Funds are available and now I owe an extra 50 bucks to my landlord. I have the funds to pay my rent but can't due to technicalities or shady practices from my bank. Which is now costing me more money.
I had a Simple online checking account that I opened several years ago and barely used. The company got bought out by BBVA and I finally decided to close the account. I contacted to customer service department and they said I had a balance of $10.77. In order for me to receive the balance I would have to fill out a request and answer some questions and then pay a $3 fee to have a check mailed to me, OR if I chose to, I could DONATE the balance to BBVA. What kind of bank charges to return a balance to the customer??? I don't care so much about the $10 but just the fact that they ASKED if I wanted to donate the balance to the bank is beyond infuriating!!
I am on SSI/Social Security. Last year in March 2020, an SS agent informed me that someone had opened an account in my name at BBVA bank and deposited (and withdrew) $5,000. I immediately reported this to the FTC, the IRS, and the local Sheriff. I called BBVA and asked them to close the account and send confirmation. The phone rep said someone would get back to me via email with the information I needed to submit to resolve the matter. No email ever came. I spent countless hours in their phone system loop, which does not even have an option for a non customer. The first teleprompt wants your account number, and at that time I did not know what the fraudulent account number was. Go through this three times then you have the option to speak to a rep.
The reps kept saying the ID Theft complaint was successfully submitted and they were "working on it." Lies. One year later I receive notification from Social Security that they consider this $5,000 to be my money and they are now going to deduct $95.00 per month to compensate for over paying me. I had to get super aggressive with the phone rep and demand to speak to a live person handling my account. He transfers me to some woman's voice mail and I left urgent messages asking her to send an information packet to my P.O. box. Instead, one week later she randomly sends something to my email, which I was not expecting, and which expired in 24 hours. I was expecting it in my P.O. Box.
Finally Social Security tells me in June, 2021 they will begin deducting payments, and they will accept nothing but information from BBVA about the status of this account. I tried asking for a hearing, they said no. They need something from the bank. So again I had to get all aggressive and start calling local BBVA branches to demand that I have an actual direct contact to communicate with to resolve the matter. Then I get on the phone and go through the repetitive, worthless phone system loop and the customer service rep says he will leave a voice mail with the woman handling the account.
Absolutely unacceptable! So I demanded to speak with a supervisor and while on hold the rep handling my account makes an incoming call and we finally make direct contact so I can begin uploading the documents to prove my identity, etc. She tells me they have to "open a new investigation." Lies. There was no investigation to begin with, because they needed my supporting documents to launch an investigation. So now I am distressed because SS will begin to withdraw funds, and although I have made baby steps toward resolving the matter I have ZERO confidence in this bank.
I have banked at BBVA for over 20 years. I always use drive up window for deposits and I have always received a receipt with current balance until today. The Geer Rd branch in Turlock Ca failed to put my balance on my receipt and when I asked for it the idiot teller asked me for my ID. When I called the bank to complain I was informed by another inept employee that I should get to know all the tellers names to keep that from happening again!!! REALLY!!! I could not believe my ears when he said that. I then asked to speak to branch manager. I was told he was “busy” again REALLY!!! I’m going to switch to Chase.
I was denied a cc because I applied using the first letter of my name and not my full name. I had sent documentation with both full name and initials. I closed acct. and opened at Wells. **. I felt if I were a great customer for six yrs with multiple accounts and outstanding credit. I was offered an invitation to apply for the credit card, yet the reviewer did not approve because I used my initial and last name. I had submitted 4 other documents to support my identity yet I was not approved. I wonder if my race had anything to do with her decision.
I've had this account for years & never had this type of problem but this is my money & reliability is important. I scheduled a payment of $7000+ to Commerce Bank using BBVA Online Banking. My BBVA account records show they remitted the money on 3/23 and show it as posted on 3/29. Today is 3/30 and Commerce Bank claims they have not received the check. I called BBVA to find out what happened & was told this payment was sent via the US Postal service. WHAT? WHY? All other payments I've made to Commerce via BBVA Bill Pay have gone electronically. Why did BBVA choose to send this payment via the US Postal Service with all of the issues USPS is currently facing. BBVA's poor judgment is costing me money!!!
I recently paid off my car loan with BBVA. It's been almost 5 months and after numerous calls, being transferred, repeating myself constantly, placed on hold. I still do not have my vehicle's title. They are absolutely terrible to deal with on the phone, the insanity of repeating myself, the issue, the poor customer service, not having my vehicle's title is not acceptable. I would never recommend BBVA to anyone for a vehicle loans. BBVA has hundreds of negative reviews. How they remain in business is surprising. I want my title!
I received a preapproved offer (instant approval) for their BBVA ClearPoints CC. Didn't need it but figured I'd just go online and apply anyway since it was preapproved. Filled out the usual info like I've done before for other cards and since I have a Transunion credit score of 825 and 830 with Equifax it would get approved like always. After filling out the questions they said they'd contact me by phone or email, fine. So the next day I get an email and they asked me to upload all the following documents:
Driver's License Back
Social Security Card Front
Social Security Card Back
Most Recent Paystub (within last 30 days)
Second Most Recent Paystub
Current Utility Bill
Most Recent Tax Return
Second Most Recent Tax Return
Most Recent Primary Bank Statement
I started laughing because I've never seen anything like this before for a simple credit card. I would never give some strangers this kind of personal info, it actually seems more like a scam. Also why would they want a pay stub when I indicated I'm retired? Didn't they read the application? Messaged them back and told them to keep their card since anyone asking for this kind of info I want nothing to do with.
To restate the title of this review - apparently BBVA (Babco Bilbao Vizcaya Argentaria) is just another financial giant who cares more about political standing and company image than supporting liberty. I am in Texas and have banked with BBVA since around 2008. They were actually Compass Bank back then but sold out to an Argentinian banking conglomerate years ago. So far things have been okay. I even helped my son set up an account with them when he turned 18.
Recently the governor of Texas announced the lifting of all restrictions regarding COVID 19 including the mask mandate. This was more than reasonable since the vaccine is now being distributed to those who want it and 99.9% of anyone who contracts COVID lives. Many don't even know they have or ever had it. With the hundreds of thousands of people who die every year around the world from the common flu and when compared to actual deadly pandemics from the past, the draconian measures we have undergone for the past year were way beyond anything necessary. In fact, many lives and businesses were lost because of the restrictions.
Anyway, BBVA has now decided that, despite the governor's order, they will continue to force their customers to wear masks when in the branches. When I tried to contact a rep online to explain this policy to me they basically redirected me to the bank's COVID response policies that are posted on their website without actually answering any of my questions. After only being online with the rep for a few minutes they abruptly ended the chat session. This all may fall on deaf ears for some, but for those who care about liberty you need to help ring the alarm bell. Don't take these kind of things lying down. Speak up however you can.
I have banked with Compass for many years. This year got rough for me due to the Covid-19 Pandemic. I’m a Cna and Med tech that works through an agency and my jobs consisted of me going into group homes working with developmentally challenged adults. Well when the pandemic hit the group homes decided it was in the best interest of the residents to just use their workers and put agency on hold which is understandable. Due to losing my Job, I fell two months behind on my credit card payments. I explained to the worker in the customer service department what was going on and that I will pay all fees and balances upon receiving my stimulus money as I’m still out of work. She assured me that would be fine and she would note my account.
Few days later I get an alert from Experian that my account has been closed. I called customer service to see why and that’s when I found out the worker didn’t note my account but they do see where I spoke with someone. So I then called my local bank to speak with the lady who helped me set up my account and see if she can help me restore my card or help in any way. She called back saying it was nothing she could do on her end so I called the corporate office to file a complaint and escalation. During this process the lady Stephanie I spoke with told me to go pay the balance and she would restore my account and to give her five business days for it to show cleared on my account and my card back active. So I waited an additional week and a half still no difference.
When I call my local bank she tells me that Stephanie in corporate customer service gave me the wrong info and once my card has been closed it’s nothing they can do. So once again I’ve been lied to by a compass employee. So I told her I want my funds released ASAP so I can bank elsewhere because I don’t appreciate the service I received from a bank I’ve trusted for years with my finances only to be told I would have to wait an additional twenty days to get my money. I’m hurt and furious at this point.
I will never recommend BBVA compass again. This was very unprofessional treatment and sad to be treated like this in the midst of a pandemic. I opened this account to build credit so that I can purchase a home for me and my kids as I’m a single parent. The lack of care and training from compass staff has made that harder now due to the rating on my credit report from this issue. I’m hoping to hear from the president of the bank and that he/she will make this wrong right.
This is an absolute first in my life. Was issued a corporate check from my employer and took it in to get it cashed. The teller made me wait 10 minutes in front of her window before telling me she wouldn't be able to cash it. I inquired as to why, and her response is she can't verify it in their system. I replied "Verify what? It's your check, the account number should match up and the proper name on the account with your check issuance should be enough." She replied, "Sorry not going to do it." I asked for the manager and he came over and was just as rude as she was about the whole thing. Think about this, a bank who will not honor their own checks from their customers. Not sure what type of scam this is but the Fed needs to look into this.
I have two big gripes with BBVA Compass Bank. One is overdraft fees and the other is disputes (chargebacks). Sometime in 2019 I received and overdraft fee on a ACH transaction, but I had deposited cash into my account the same day to cover it. The next day I check my account and I there was an overdraft fee for the ACH. I went into a local Phoenix branch and I said I received the overdraft fee, but I deposited the cash the same business day.
The teller informed me that it's based on time stamp and has nothing to do with same business day. She said the ACH came through sometime around the 4am hour and the cash deposit was around 8am. This was all news to me that Compass Bank is unlike any other bank that honors same business day deposits. However, about 6-8 weeks ago I had two pending charges that took place on a weekend and a 3rd transaction that took place the Monday afterwards and I was charged overdraft fee's on all 3. Hypocrisy.
Second issue. On October 24th, 2020 I disputed a $100 charge I made with my debit card earlier in the month for an online trading service that ended up being a scam. The service was offering to help learn stock trading, tutorials, one on one assistance, etc. None of that was true and I charged back quickly. After a couple of weeks of the dispute sitting in pending status I called into BBVA Compass for an update. They said there was no update as of now, but to keep checking back. About 2 weeks later it still sat in pending so I called back into BBVA Compass for an update and the customer service rep said they usually have a decision within 30 days, but a max of 45. Today is day 42 and it's still pending and something told me that this dispute hasn't even been touched by BBVA Compass so I called back in.
The first rep I spoke to, Virginia, told me she was going to place on hold and find out what was going on after I explained everything to her. She didn't even come back on the line. She cold transferred me to a rep named Juan and I had to explain everything all over again. He asked me if I had a receipt of the transaction and I said no because it's a scam hence the chargeback and that my $100 posted transaction in my checking account is my receipt. He said there was no update. I said okay well in 3 days it's the 45 day max on disputes. He told me they have up to 90 days to clear the matter. 90 days. Unreal.
Every time I call into BBVA Compass I either get a different answer or somebody who is unable to answer simple questions about my account. Knowing that there's no definitive protocol on what constituents an overdraft fee and what doesn't is lovely. I'm through with this bank. Outdated and slow ATM's, terrible customer service, and locations.
BBVA has the worst customer service of any company I have ever used! I paid off a car loan with them over 60 days ago and they still have not released my title. Every time I call them to see what the hold up is on the title release I get a different reason from every person I speak with. When I ask for a supervisor they say they are all busy and that one will call me back. 60 days later and I still have not received a call back or received my title release. Hard to believe this bank is still in business. Stay away!
I buy a truck from dealership. BBVA accepts the financing. It takes BBVA 2 months to finally send me payment information. After I receive information to pay a payment, I pay a payment, through BBVA online. Then I receive a letter from collections, even though I paid the first payment early. I then spend an hour trying to reach BBVA. I finally get a real person but she speaks broken Spanglish, even though I pushed 1 for English. She was really good at interrupting me when I was speaking, not good at listening. Finally I hung up and gave up. My BBVA branch service is just as bad. Excuses like not enough help or changing times or of course Covid. Been at BBVA over 22 years. They stink so bad I have to leave, no matter how bad other banks are they are better than BBVA.
Worst customer service ever!!! I have been trying for 2 months to pay off my loan. I called customer service and no one can figure out how to process my payment so they transfer me from one department to another before hanging up or send me back to the queue. I have been waiting on hold for hours. When asked to speak to a supervisor they refuse and hang up. Most unprofessional, shady scumbags I ever met. Absolute nightmare experience. DON'T EVER USE BBVA.
My experience with BBVA over the last few months has been a nightmare. I could never, ever recommend this bank to anyone! I made an honest mistake regarding a balance transfer and what should have been a simple resolution ended up taking almost SIX MONTHS to resolve. Cynthia, the “Client Experience Manager” in Grapevine TX, was assigned to my ticket after getting nowhere with BBVA's customer service hotline. Most of the time I would receive no follow ups or updates, but when I did receive a response, I was either lied to or given a generic response with no useful information. Several times I was told that there would be a resolution “by tomorrow” or “by next week” but then I would receive no further follow up.
To make matters worse, while I was dealing with this frustrating issue, I was contacted by 3 different people at BBVA who tried to sign me up for a new loan or credit card. Meanwhile, I couldn’t even get anyone to give me the refund that I was owed! This made it clear where BBVA’s priorities are… No concern for resolving a customer’s issues, but they are more than happy to take EVEN MORE money from you!! The fact that a bank is able to operate with such a fractured structure & poor communication while putting no effort towards providing quality service for their customers is astounding. Now that my issue has FINALLY been sorted, I have closed all accounts with BBVA and taken my business to another bank.
I have had two issues with BBVA. Firstly they changed my mailing zip code on multiple occasions. All of a sudden, none of my online purchases go through. Getting this fixed is like pulling teeth. God forbid if you have to move and change your address, prepare for a 3 week fight. Now this is the kicker, my debt card expires in two days, and my new card won't arrive for two weeks. I called them earlier this month to get the ball rolling on a new card and they refused to help me. Now I will be without a card for two weeks. Did I mention that my child will be born in a few days. I guess BBVA doesn't care.
Apparently they’ve been rated “Covid friendly” for their response and customer service in relation to the pandemic. I have been a client since I was a child and I am currently in my 30’s. I recently over-drafted once (currently in good standing) and am suddenly unable to make mobile deposits for a period of 3 months. I called customer service twice and it’s a ridiculous built-in restriction of the system. So—if you are in a financial situation where you have recently overdrawn, they keep you from being able to deposit checks to —oh I don’t know—not overdraw again?? I am currently living out of state and have no branch near me to deposit at. Seems really “Covid friendly.”
Interest rate plummeted sooner than any other online account I have. Closing the account and receiving my funds took well over a month. They even made a huge mistake and sent me someone else's closing check. Complete incompetence.
I applied to BBVA bank online for new business and personal checking accounts on July 29 and received an email to the effect that it is being reviewed. As I had heard nothing for several days I emailed and received a reply as follows: "Please contact our new products department at 866-617-5503 option 1 to decision your application." I thought this a strangely worded response and would suspect that it was worded by someone whose first language was other than English, and possibly indicating a scam or phishing attempt.
I called the number provided which was answered as the fraud dept and was told that they were not needing any further info but would be hearing from the department responsible for approvals as to whether my application was accepted. It is now ten days following my application and I have heard nothing further! I checked them out on this site and could not believe the amount of complaints. I will not contact them again and if I ever receive an approval I certainly will not switch my accounts to them.
This is a small bank but excellent in all areas. The staff are super nice and very helpful. The app is very user friendly. Will loan where others won’t. Notary available usually. Highly recommended!
Great interest rate of 10%. Have to call annually to get a new card. Online website terrible. Have to email them to change your address. Minimum payment percentage double of my other cards. If not for the lower interest rate I would close the account.
BBVA USA Bank Company Information
- Company Name:
- BBVA USA
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