BBVA USA Bank Reviews

Spoke with XM who told me (two representatives) that when they failed to get funds from the old account on the expiration day. They called the credit card company and the charge was allowed to post. Representatives at Compass Bank say that this is impossible... yet it occurred. XM Radio was able to get my new debit card number and thus, charge the subscription rate even though my contract with them specified a totally different payment source.

Another XM Radio Representative said for long standing customers, we have an agreement with the credit card companies to obtain the information so that your service will not be interrupted (???). That agreement is totally illegal and violates my privacy. Compass Bank and XM Radio are both at fault here. XM for pursuing a dead account and Compass for divulging my personal information. I have no faith that my privacy can be protected by these institutions who presumably have my best interest at heart. Perhaps Compass should be one of those banks who fail.

I fully understand that checks don't float as long as they once did (my rent check will clear within 24 hours). Still, Compass Bank uses what has got to be the most aggravating, arbitrary (and probably illegal) means of applying transactions to available balance. Back in June of this year, I was hit with SEVEN NSF/Overdraft charges -- at $38.00 EACH -- when they counted a PENDING (NOT POSTED) transaction against my available balance. I called and protested and managed to get TWO of those refunded (but I still feel I was owed at least two MORE).

This past week, they did it again -- all because of a $1.00 pending transaction, which caused TWO overdrafts -- despite the fact that I had MORE than enough to cover everything when I made my usual deposit on Friday afternoon. Again, I called and protested, but this time, Ive reached my limit of tolerance. I have already opened a checking account at another bank, and as soon as the last three transactions I have out there for Compass have cleared, Im closing that Compass account. AND if there is EVER any kind of class action suit brought against them for excessive fees and unfair practices, I will happily join in.

Two unnecessary, excessive and unfair overdraft charges totally $76.00.

When I would call them about the account I would get hung up on sometimes and when I wasn't, the person didn't ever seem to know what kind of loan it was, which might explain why they couldn't understand why I would want to know how much interest I paid the year before. One person there referred to it as my auto loan. Another thought it was some other kind of loan.

Last year my husband and others got a back-pay award from a 10-year-old grievance and we decided to pay off the Compass line of credit. We moved out of state and had gotten a new checking account since there was no local Compass branch but I kept enough money in there for the automatic debit. When we decided to pay it off I called Compass and after getting a payoff balance (after being hung up on only once) I wrote the check and express mailed it. I didn't notice at the time that no release was issued.

I've emailed and asked to see the banks Presidents & Branch Mgrs with no success. My Credit Bureau report reflects the over 90 days and write-offs for my account. It has casted a negative Credit Score and been detrimental to my loan acceptances and the percentages of the loans.

A week later I started getting these over draft charges in mail from my business account. I called Compass, and they said they messed up my debit cards and that they have to look into it. Now my personal debit card was taking money out of my business account, and the balance had gone to negative; and they were hitting me with $38 over draft fees every time I made a purchase with my personal debit card. No one ever called me back, so after couple of days I went to the branch. This is almost a month ongoing now. I went to the bank and asked them to look into it. I got interrogated and felt like as if they are trying to blame it on me. Finally they said they will look into it and will call me back. Three days went by, and they finally called me back and said they had voided all the overdraft fees so I didn't have to pay it. But now my balance was negative because I couldn't transfer any money to my business account due to the whole mess they put me in. She demanded that I come to the bank right away to put money back in that account, or they would not cover me if there were any charges coming in against that account.

I was at work, and I couldn't make it to the bank that day. Next day I went to the bank, and she has the audacity to tell me that since she called me the day before, there have been two charges on that account from my automatic withdraw accounts, and now I have to pay over draft fees no matter what. They made me wait over a month to fix this mess, but now they punish me for being behind a day late. DO NOT open an account with Compass Bank. Half of my fiends have left that bank due to similar reasons.

Unable to use my ATM machine, was charged over draft fees because I was unable to check the balance on my business account. Was unable to deposit money or pay vendors.

Paying additional interest each month.

Compass Bank has charged 7 NSF fees of $38 each for the 5 transactions that should have been covered by my available balance, two more for the two ATM withdrawals, and has posted 1 Overdraft fee of $38 and date, 4 Overdraft fees of $7 each for a total to date of $332' and they are posting a $7 fee each day. I have withdrawn my Direct Deposit with Compass Bank and have written 3 certified letters to Mr. Manatt and his immediate boss in Phoenix, AZ, as well as the head of the Customer Care Division in Phoenix.

I have not received any response, either by phone, e-mail or mail. I will not pay these outrageous fees as there is no mention in the Fees Agreement or any other Agreement provided to me when I opened my account with Compass that makes any statement about when direct deposits are made.

I knew that my check would be deposited and at exactly what time and still I was charged an additional 6 fees which total close to $230.00. I've been charged 10-12 38.00 fees at one time before though and still these people keep at it. How are people tp pay their bills when Compass bank puts your checks through according to how large they are oppose to in the order they come in, or waiting days or even hours before they clear direct deposits making sure that they are able to charge fees. I am not going for it this letter will be forwarded to as many senators, Fl Gov, and Leg that I can possibly think of this has to STOP!

totaling $90.78.