3.9/5 (439 reviews)

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Overall Rating3.9 out of 5
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About BBVA USA Bank

BBVA USA, formerly Compass and BBVA Compass, was acquired by PNC Bank in 2021 and is no longer in business.

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: Oct. 18, 2021

My BBVA credit card account is being transitioned to PNC. Customer service took my call after a half hour wait, then routed me to a phone number that was responding (during business) hours that I needed to call back during business hours. I think this is the worst experience I have ever had with a bank customer service.

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Verified Reviewer
Original review: Oct. 7, 2021

It is really a shame that you can never get someone to help to solve a problem in this bank. I had a car loan with them and I had put it direct deposit for five years there was no missed payment or late charges. They were withdrawing money from my account, when it came to the last payment, they didn't get it directly as usual saying I had to go pay it in the bank. That wasn't on the agreement when I was buying the car. After I paid off the last payment, then they came back after two weeks saying that, there was a payment again missing and I asked them which month and year. They kept on changing different months and years, at the same time I was giving them my bank statements showing payments but nothing was solved from bank manager (who said, she could see the truth but has nothing she could do about it since it is controlled by back office) to different departments.

Later it was, "I will get back to you," and they never kept their words. My issue was taken to recovery department where no one still could explain or solve this. All they kept on saying is "you are owing us and you have to pay." I kept on saying "I do have all my 60 months paid to you from my bank account" but still no luck. Each time you call you will be told a different story not the same always. At least the bank is changing to another name. Hope this help for them to change their ways of how they solve things and their customer care.

3 people found this review helpful

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    Verified Reviewer
    Original review: Sept. 17, 2021

    BBVA has to be the absolute worst bank I have ever worked with. In September of this year I had made a couple debit card purchases on the first of the month. They claim it took nine days for these purchases to clear my account (even though on the app I can clearly see that these transactions were already taken out of the account) and then proceeded to charge me with five overdraft fees for very small purchases under $15 a piece. It seems to me they wait until your account balance is low or overdrafts a few dollars and then they let these so-called pending charges go through your account. These are debit card transactions with are instantaneously authorized and should not take nine days to post to your account.

    ACH Transactions, yes. Those transactions yes I understand they take a few days longer to post to your account but sitting there telling me that a debit card purchase took nine days supposed to my account it’s just complete crap. They also have one of the highest insufficient fund fees of $38 and then on top of the $38 if you’re overdrawn for seven days they’ll charge you an additional $24 per overdrawn transaction. Thank God they are being shut down. I wish I never got involved with them. Never have I dealt with the bank where I encountered overdraft fees for debit card transactions that were made 9 ago and caused several overdrafts.

    The other thing I noticed about these pending transactions is the date will change. It’s supposed to show the date charged and then the date it posted. For the transactions I’m talking about it showed an effective date of 9/9 and a posting date of 9/9 even though they told me that the debit card transactions were made nine days ago. So it should’ve said effective date 9/1 and posting date 9/9. So what the app shows you and what they tell you are two completely different things and I truly believe they change the dates in order to overdraft your account and be able to assess fees that are absolutely ridiculous.

    I know all the BBVA accounts are now being converted to PNC Bank but based on my horrendous experience with these complete idiots I don’t wanna deal with PNC bank either. Never used PNC Bank so I can’t really say anything about how they run their accounts but just simply based off the fact that they are working with BBVA Bank and taking them over. I want nothing to do with them either.

    3 people found this review helpful
    Verified Reviewer
    Original review: Sept. 14, 2021

    I will NEVER do business with BBVA again. I had a large balance during the pandemic. I recently paid it off with a $10K payment on July 26th, sent electronically, which took into account several days of interest in the transit time. The payment left my bank the following day, but BBVA put a hold on that payment ON THEIR END and didn't post it on my account until August 10th. During that time, the account racked up another $106 in interest. I called, they said they'd check into it and call back in 4 days. I waited two weeks - no call. I called back. Not only do they refuse to removed the additional interest from their holding my payment, it had accumulated more interest. Such a lack of integrity. I will do all I can to persuade people not to support this ** enterprise.

    5 people found this review helpful
    Verified Reviewer
    Original review: Sept. 2, 2021

    I have never seen a more incompetent bank. It is impossible to just make an online payment. Their website hasn't worked in months in any browser and the mobile app gives me a dumb error. If I did not already transfer a large balance I would just close my account. It is like dealing with a bank from a Third World Country.

    8 people found this review helpful
    Verified Reviewer
    Original review: Aug. 30, 2021

    Every time I call, I get the same result, I get the apology, and then the statement that there's nothing they can do about it, they refuse to allow you to speak to a supervisor, and eventually hang up on you. They speak with a thick accent, so you and the csr have to repeat themselves often. It's aggravating, and there's so many options out there, PNC may never get to meet the potential new customers that they would acquire from the buyout of BBVA if they continue to not care in the least.

    5 people found this review helpful
    Verified Reviewer
    Original review: Aug. 24, 2021

    I just recently took out an auto loan for a brand new car with BBVA. 1st month goes smooth, I set up my account online. 2nd month it hiccups and auto drafts me twice, no big deal - tried to get a refund but was a pain so pushed it to next month's payment. 3rd month comes around, I get auto drafted my payment along with 2 additional payments - called to get a refund and the woman on the other line is confused and says "I don't see a payment for that amount" after she did the world's worst math I'm assuming. I call back to speak with Jorge who is just as confused and lets me know that basically there is nothing to do and the accounting/refund department takes forever. I have already started looking at re-financing my auto loan elsewhere.

    7 people found this review helpful
    Verified Reviewer
    Original review: Aug. 18, 2021

    Bought a car from a dealership and they put me with BBVA. Never again. They wanted me to enter my username and password to my personal bank account to allow me to make an online payment. Very sketchy.

    3 people found this review helpful
    Verified Reviewer
    Original review: Aug. 12, 2021

    I opened a checking account with them online. They don't have a branch in Georgia. They sent me a ATM pin in the mail. I changed my pin through the automatic service over the phone. I go to the ATM to get cash and it says my pin # is incorrect. Unsuccessfully, I called the customer service department 6 times for assistance. I initially signed up with a different cellphone number but no longer had the same number so they couldn't assist me. After going through all the security questions and verification process, they asked me to "FAX" a copy of my identity and bank card to verify it's me. Per their request, I faxed them the next day. It's been five days. I'm tired of them pretending to help me on the phone.

    3 people found this review helpful
    Verified Reviewer
    Original review: Aug. 9, 2021

    I've been with Simple, an online bank under BBVA for years and loved them. Experience with them was fantastic! BBVA randomly took over, so thought I would give them a chance since they were the parent bank and since I loved Simple. Since then, I've had continuous issues with my actual account, randomly charged overdraft fees when I do not have negative balance (OD protection as added just in case). Was told I had to go to the physical bank to add banking features to my account (banks are open same hours I work, so can only go during lunch), wasted my time going to the physical bank as I waited the entire lunch break and was not able to be helped.

    Fees were taken care of, but then it happened again while having a positive balance in my account AND OD protection - this time they only wanted to credit half of the OD fee due to the previous two mystery fees. Closed my account with BBVA today. Note to bank: OD protection should be standard to users (as a prior Simple banking customer I was not given this option and did not have this issue with Simple), and accounts shouldn't be charged an OD fee if it has a positive balance!

    2 people found this review helpful
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