Community Tax

Community Tax Reviews

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About Community Tax

Founded in 2010, Community Tax is a tax resolution company that offers tax resolution, tax preparation and accounting services across the nation. It uses tax practitioners and certified public accountants (CPAs) to represent clients in front of the IRS. Potential clients can request a free consultation before beginning the process.

    Pros & Cons

    Pros
    • 100% money-back guarantee
    • Spanish available
    Cons
    • Not all service prices published

    Community Tax Reviews

    Stars Rating

    • 27%
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    • 62%

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      How do I know I can trust these reviews about Community Tax?
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      Page 2 Reviews 10 - 40
      Verified purchase
      Staff

      Reviewed Dec. 19, 2022

      No one wants to have to deal with tax issues! When faced with them there is always a friend in Community Tax! Marco and his team have been helpful, kind and patient. Keeping me from stressing out. Couldn’t be happier.

      Community Tax
      Community Tax
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      Lisa,
      Thank you for your rating and great review! We will pass along your comments to your team!

      Community Tax

      Customer ServiceStaff

      Reviewed Aug. 21, 2022

      The folks at Community Tax....a LIFE SAVER. When I tell you the IRS was on me, it all started with the letters. They began to come more frequent so I started looking for help. Shout out to Liberty Tax. They connected me to Community Tax. I spoke with David, I gave him my entire run down. Then he connects me to Brian, it was the 1st week I believe, that he got me squared away. He set me up with a payment plan (that I can afford). You guys I thought I owed the IRS a TON of money, I was wrong. It turned out to be half of what I thought I owed. Call Community Tax ASAP. They will help you, and answer ALL your questions. Believe me I was texting them and everything, yep they will call you back. Thank you David and Brian. I know it took me forever to write this review. #CommunityTax

      Community Tax
      Community Tax
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      Tamira,
      Thank you for your great rating and review! We will pass along your comments to your team!

      Community Tax

      Reviewed Aug. 11, 2022

      My case advocate Demetria was always there for me when I was feeling down especially after receiving IRS letters. I always felt comfortable talking to her. I'm glad that they found a resolution for my tax problems. I'm forever thankful to Community Tax.

      Community Tax
      Community Tax
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      Maria,
      Thank you for your rating and review. We will pass along your comments to your team.

      Community Tax

      Verified purchase
      Staff

      Reviewed April 27, 2022

      Thank you Peter **, Daniel ** and team at Community Tax, LLC. Your services are stellar. You have provided the expertise to navigate the taxing agencies achieving resolution but most importantly, the peace of mind and calm you bring from the beginning and moving through the process is priceless. Thank you again!

      Community Tax
      Community Tax
      Pinned
      Marya,
      Thank you very much for your rating and review!

      Community Tax

      Reviewed April 26, 2022

      They did a very good job on my tax bill and saved me a lot of money. Was worth going with them. Would highly recommend their service. Demetria did a very good job at navigating you through the process and again saved me a ton of money and headache.

      Community Tax
      Community Tax
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      Ed,
      Thank you for your rating and review!

      Community Tax

      Verified purchase
      Customer ServiceStaff

      Reviewed March 24, 2022

      The rep I work with knows how to expedite my account appropriately. Also, he makes me feel assured and very comfortable. But there were reps I had to go through who weren't returning my messages and calls and I found that to be very uncomfortable. Other than that, working with Community Tax shortened all the footsteps I had to take to get where I had to get and what I got.

      Community Tax
      Community Tax
      Pinned
      Shena,
      We appreciate your review and rating!

      Community Tax

      Verified purchase
      Customer ServicePriceStaffTransparency

      Reviewed March 18, 2022

      The reps worked with me consistently. They were there explaining everything, and the communication was good. I just wish they could have gotten my taxes reduced more than what it was. But apparently, that wasn't possible. I've been having a rough time, so I couldn't pay my taxes and I needed Community Tax to help me. Their cost is a bit high, but that’s just because on my end right now, my income status changed. In a better situation, it might have worked out better, but Community Tax did what they could do. The IRS is not garnishing anything.

      Community Tax
      Community Tax
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      Anthony,
      Thank you for your review and rating!

      Community Tax

      Customer ServiceStaff

      Reviewed March 14, 2022

      I thought I finally found a company that could help me with my tax returns for years to come. Boy was I wrong. Last year I asked Community Tax to help me prepare my returns and was under the impression they would help with tax returns for years to come. Last year's tax return we had to file an extension. This process is usually done electronically but they actually mailed it in, The issue is they filed an extension for the wrong EIN number which resulted in fines from the IRS. The corporate return took so long to prepare I had another company step in and complete the individual return so I could be assured it would get filed.

      Be careful if they ask for money upfront as they did with me for the return completion. Though I paid for the personal tax return to be prepared by them, I am having a hard time getting a refund for the return because they never completed it. I have been speaking with someone who states they are a lawyer from Community Tax. I told the guy I would like him to send details in correspondence in an email and instead he keeps wanted to simply talk over the phone. Won't even text the information I have requested on how to resolve what I believe is there issue on the corporate return extension and to pay the 1265 for fines from IRS and return the 250 for the personal tax return they collected but never completed the return.

      I see all these great reviews and wonder why I am being treated the way I am with Community Tax. I simply wanted to resolve these issues with the tax return and even was willing to give them another chance for the upcoming returns. But they don't seem to be interested in demonstrating respect for me as their customer and even communicate with me regarding these concerns I have on what are serious mistakes made with my return. Mistakes happen but it really shows the character of a company when they won't help a person resolve mistake they have made.

      Community Tax
      Community Tax
      Pinned
      Dean,

      We are looking into the issues you raised and will be contacting you to discuss them.

      Thank You,

      Community Tax

      Verified purchase
      Customer ServiceStaff

      Reviewed March 10, 2022

      I had several years of tax buildup because of an attack. It was a fraud. I had somebody file under my social. So, that really scared me from filing for several years. I had five years of taxes that I owed, and I didn't have a large amount of taxes owed. A lot of places won't deal with you unless you have over 10,000. After looking into it, it looked like Community Tax didn't really mind that. They never made me feel insignificant. They took care of everything. They passed me from person to person through the company through the different stages. I never felt like I was left in the dark. I was really blessed to find them. They did an amazing job.

      Their reps were very thorough in explaining the process. I went from the first person, and then they sent me to the IRS person. She was really great. Then they sent me to my caseworker person, and she was really great, too. I stayed with her through the remainder of the process. Any questions I had, I asked her. Once everything got filed, I got on a hardship. She called me and explained to me that the taxes are still there. I was able to just put them on hold for now. I just started a business. So, that really helped me out.

      I was happy with Community Tax. I was not somebody that needed to call and check-in. I didn't need a call every six days. They might not have called me for three weeks, but I knew they were working on it. When they called, it was to tell me something was moving forward. The interaction was minimal, and that was great for me. I'm a pretty busy guy. They didn't bother me unless they needed something. They didn't try to sell me anything or upsell or anything. It was pretty awesome.

      Community Tax
      Community Tax
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      James,
      Thank you for your review and rating!

      Community Tax

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      Customer Service

      Reviewed March 4, 2022

      I was calling the IRS and asking them what were some of the first steps that I needed to do to get back on track other than outright paying the money itself. Community Tax's number was passed on to me and that was when I set up with them to correct my wrongs and to relieve me of my debt situation. My experience with them has been good. I make my payment and I actually signed up for additional service with them. The first service that I got going with them was to repair my taxes to get me debt-free. The second service that was referred to me by them is a monitoring service. They're gonna file my taxes for me and make sure it's done right. In the past, it was done wrong and that was why I came up owing the IRS.

      By 2023, I'll be debt-free so I'm extremely happy about that. My credit score is good and I'm trying to keep it that way. Once I got my credit score up, my next step was to become debt-free with my taxes. From time to time when they haven't heard from me, they would reach out to let me know that they're still there. And if there's anything that I need to ask them, to feel free to call. I really appreciate that point from them.

      Community Tax
      Community Tax
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      Terrell,
      Thank you for your rating and review!

      Community Tax

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      Customer ServicePricePunctuality & SpeedStaffTransparency

      Reviewed March 3, 2022

      Community Tax had a really good salesperson, and I absolutely felt I was in good hands. However, I was working with them directly for almost a year, and the communication was not there, which caused some frustration. They set me up with a loan so we could go ahead and set that up. For the job they did, it was absolutely worth the money. For what the resolution ended up being, 100%, dollar for dollar, worth it, but for the lack of communication, not so much.

      I completed the program through them. They did exactly what they were supposed to do, and it was absolutely awesome. I felt communicated and taken care of, but that happened so late in the cycle that I can't give them a 5. At the end of the day though, they got me what I needed. I was planning on calling them back to do my taxes this year, but it's been a little late.

      Community Tax
      Community Tax
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      Sean,
      Thank you for your review and rating!

      Community Tax

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      PricePunctuality & SpeedStaffTransparency

      Reviewed Feb. 24, 2022

      I was on a mission to get all my tax paperwork caught up so I searched Google and Community Tax came up. I chose them and they helped me out a lot. their rep kept in contact with me. She answered any questions I had promptly and she was very attentive to what I was asking for. They were very clear about how much they were needing and how much it would cost for me to move forward.

      There were some things that I did in the beginning that Community Tax should have caught ahead of time. But they were very responsive. It was more so like finding things that came up later on. It was just more money than I thought I would have to pay, but Community Tax got the necessary things that I needed at the time done. I was satisfied with that.

      Community Tax
      Community Tax
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      Michael,
      Thank you for your review and rating.

      Community Tax

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      Customer ServicePriceStaffTransparency

      Reviewed Feb. 23, 2022

      My experience with Community Tax was exhausting. It was a two-year process, during which I was still incurring interest and penalties. For every bit of 10 months to a year, all of my calls were based on the IRS is still backed up and they haven't gotten to me to some degree. My tax bill was $46,000. What the IRS did was they filed my tax and my wife's tax separately when we've always filed jointly. There was a discrepancy.

      Sometime last year, I got a letter about my wife's portion of the tax bill. These were prior tax bills that didn't include some kind of mistakes. Her tax burden was 9,000 something dollars. I paid that nine and that left me with 30 something. In that timeframe, they were figuring it out. Instead of my final tax bill being 30 something thousand dollars, it ended up being 19,000. A lot of that is also interest and penalties because they don't stop the clock for you. I can't put that on Community Tax because if they've submitted something to the IRS.

      I wish that the process was more expedient but the IRS was having issues and still have somewhat, so I dealt with it. But I didn't think that it would take that long. It probably wouldn't have been that long under normal circumstances. Also, the communication aspect of the whole thing could have been better because there were months that I didn't hear from anybody. I expressed that in an email. I was told that the person that was handling my case didn't work there any longer and she didn't keep up with her clients. I got that for about six months then I got a different person. They were a little better. I just got to the place where I said, “When it worked itself out, I guess that it worked itself out.”

      Community Tax
      Community Tax
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      Rodriguez,
      Thank you for your feedback.

      Community Tax

      Verified purchase

      Reviewed Feb. 1, 2022

      Community Tax was wonderful to work with. They were always on point and very communicative.

      Community Tax
      Community Tax
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      Victoria,
      Thank you for your review and rating!

      Community Tax

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      Customer ServiceTransparency

      Reviewed Jan. 29, 2022

      I signed up with Community Tax to help me with my taxes and two days ago was the first time in months that I heard from them. I thought they were fake because they kept taking my money and I wasn't getting any responses from anybody. I was concerned that I was giving my money away to people that weren't real. They need to keep more open communication. But they've started calling me every now and then, although it's been almost a year and they still haven't resolved my issue.

      Community Tax
      Community Tax
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      Mary,
      Thank you for your review and rating! We are very happy we could assist you!

      Community Tax

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      Customer ServiceStaffTransparency

      Reviewed Jan. 20, 2022

      The gentleman I was working with quit. The process took longer than I thought it was gonna take because I had several people I was working with. Communication could've been improved with getting my taxes filed for that year and keeping me abreast of what was going on with dealing with the feds. I'm still waiting on information for them to what they're going to do with trying to get some of the penalties to go away. Other than that, it's been a good working relationship.

      Community Tax
      Community Tax
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      Lisha,
      Thank you for your review. We are happy we could assist you.

      Community Tax

      Verified purchase
      Customer ServiceStaff

      Reviewed Jan. 17, 2022

      When I went with Community Tax, it was easy because of them communicating with me, and the experience was good. They did a tax resolution for me, and they have great customer service. They’re helpful and as soon as I call, they answer.

      Community Tax
      Community Tax
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      Israel,
      Thank you for your review and rating!

      Community Tax

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Jan. 9, 2022

      I love Community Tax. They've been so good to me. I called them and I got in touch with this gentleman who was super in explaining things. He wasn't forceful and was leaving what we would decide up to us, but he told us what they could do. My husband and I talked about it and we thought, "Gosh, I hope these people are real. What if they're not?" We called them again and talked about it all over again, and he assured us that they wouldn't be in business for this long if they didn't do a good job. The main thing that they try to do is to help people. We went through the program all over again. Another week passed and we called again and he was just as nice and he still answered our phone calls. My husband and I said, "Yup, we're going to do this." It wasn't very long before we got approved for the whole situation as far as payment.

      Then, a lady came on so we went through everything with her, and then the people that do the loan called to talk to be sure that we understood the perimeters of the loan and what would be involved. I have nothing but good to say. I felt like they were very professional with us and they really knew what they were talking about. Every month that I make that payment now, I'm happy to do so because I feel a relief in life. We got 17 more of them to make, but I don't have the IRS on top of us and that's the main deal. They got this done rather quickly for us and it was within a month after we started. We are glad that we were in touch with the people that we were in touch with and their patience and understanding of how we felt. They were very well-trained.

      Community Tax
      Community Tax
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      Margaret,
      Thank you for your review and rating! We are happy we could assist you!

      Community Tax

      Verified purchase
      Staff

      Reviewed Jan. 8, 2022

      Everything about the enrollment process was professional and it was great to talk to their reps but the prices are kind of heavy. Also, the IRS was supposed to be taking money off my bank account every 28th of the month that should have started on November 28, 2021 and they haven't done it. This is gonna be the third month and I don't know what's going to happen.

      Community Tax
      Community Tax
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      Johnny,
      Thank you for your review and rating. We will contact you about the arrangement with the IRS.

      Community Tax

      Verified purchase
      Staff

      Reviewed Jan. 7, 2022

      We just can’t say enough good things about him and the way he handled everything. He stayed in touch with us, gave advice, and was able to resolve everything with kindness, ease, and understanding. Thank you for all of your help.

      Community Tax
      Community Tax
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      Mr. M,
      Thank you for your review and rating! We are happy we could assist you and will pass along your comments to Daniel!

      Community Tax

      Verified purchase
      Customer ServiceStaffTransparency

      Reviewed Jan. 7, 2022

      The reps I worked with were very open and they were good to me. They were very communicative and they answered my questions. Also, the payment was straightforward. I paid it all up front and it was simple over the phone. My experience was good and working with them got me caught up with the IRS. But I still have not received my paperwork showing my taxes from them and I want that because I'd like to buy a house within the next year.

      Community Tax
      Community Tax
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      Derek,
      Thank you for your rating and review!

      Community Tax

      Verified purchase

      Reviewed Jan. 6, 2022

      I was behind in my taxes and I wanted to straighten them out. The whole process of enrolling and getting things started with Community Tax didn't take that long and then I worked with them for about half a year. Everything was good. The only thing is I need to contact them to find out what they did with the state taxes.

      Community Tax
      Community Tax
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      Sylvester,
      Thank you for your rating and review. We are happy we could resolve your issues.

      Community Tax

      Verified purchase
      Customer ServicePriceStaff

      Reviewed Jan. 5, 2022

      They were proficient at getting what I needed them to do done. My rep would call every couple of weeks to give me an update on what's going on. But there was a language barrier so at times, it was difficult to understand what she was saying. We've formulated a payment that the IRS believes that I can pay. It's gonna be tough because I was in a loan modification on my home and now, I'm starting to pay my payment again. The amount the IRS requests that I pay is gonna be difficult to continue. I wouldn't recommend Community Tax 'cause it's expensive. When I'm trying to pay the IRS at the same time as the fee of Community Tax, it's a lot every month.

      Community Tax
      Community Tax
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      Michelle,
      We are happy we could protect you from the IRS. We also appreciate your point of view on the items you mentioned. We will review your case and reach out to you to discuss things.
      Thank You,

      Community Tax

      Verified purchase
      Contract & Terms

      Reviewed Jan. 2, 2022

      Very easy to work with and makes me feel comfortable. I know they really had to work to get a workable agreement that would fit my situation. When it comes to needing help with taxes and not knowing how I am going to be able to move forward. They always come through.

      Community Tax
      Community Tax
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      Susan,
      Thank you for your rating and review! We are happy we could assist you!

      Community Tax

      Verified purchase
      Staff

      Reviewed Dec. 31, 2021

      Daniel ** and the Community Tax team were very professional and courteous in resolving my tax issues. They worked directly with the IRS and helped resolve over seven years of debt from self-employment taxes. Will most certainly use them for all of my tax needs moving forward.

      Community Tax
      Community Tax
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      Matthew,
      Thank you for your review and rating! We are happy we could assist you!

      Community Tax

      Verified purchase
      Punctuality & SpeedStaff

      Reviewed Dec. 24, 2021

      My rep was very good and timely. He followed up and got things to me in a timely manner. He was a pretty good guy.

      Community Tax
      Community Tax
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      Lewis,
      Thank you for your review and rating! We are happy we could assist you!

      Community Tax

      Verified purchase
      Staff

      Reviewed Dec. 11, 2021

      I had a conversation with somebody from Community Tax and I felt very comfortable about what they were planning on doing. I had a couple of agents over the course of a couple of months and they did what they said they were gonna do. They told me what they thought it would come out to and it came out a little bit lower which I was very happy with. They were very helpful. They got the problem taken care of and now my job is to take care of the payments.

      Community Tax
      Community Tax
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      Lawrence,
      Thank you for your review and rating! We are happy we could assist you!

      Community Tax

      Verified purchase

      Reviewed Dec. 10, 2021

      Daniel ** worked hard on my case and got me and my family out of a bad situation and restored our peace of mind. When you think there is no hope there is always someone to help you out at Community Tax. I found that out with Mr. Daniel **.

      Community Tax
      Community Tax
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      Miles,
      Thank you for your review and rating! We are happy we could assist with your peace of mind.

      Community Tax

      Verified purchase
      Customer ServicePriceStaff

      Reviewed Dec. 10, 2021

      I've been very well satisfied with what they've done. Everything they sent me was needed. Everything was concise, very legible, and understanding of the legalities. There was no pressure on anything at all. Dimitria has followed up with everything and guided me through things. If I asked her a question and if she could not answer it, she had an answer for me the next time. There were some things I didn't quite understand and she put it in layman's terms to me. So I appreciated everything. She was phenomenal. She listened to everything that I had and consoled me sometimes when I was down and out. Anything that came up, she notified me as soon as it got to her desk. From the last time I spoke with her, it was nothing but a pleasant experience.

      I was scared to death when I first called Community Tax. But the rep that I talked to reassured me they would do everything he could to get a solution to my situation. They did that. They were extremely generous. They charged me a fee, which was very, very fair. So, everything from the time I spoke with them to right now, I have nothing but the highest praise for them. I've told my friends if anybody in their family has anything to do with some financial, please call Community Tax. They made my Christmas. My debt's paid off, and I got a new lease. Dimitria even followed up after that and asked me how I was doing. She's always followed up with clients just to see how they weather the storm. So from A to Z, Community Tax is top drawer. In this crazy day and age, when everybody's looking at bottom line, they were looking to help me out and rectify the situation that I was in.

      Community Tax
      Community Tax
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      John,
      Thank you for your review and rating! We are happy we could assist you!

      Community Tax

      Verified purchase
      Staff

      Reviewed Dec. 9, 2021

      I had a good experience with Community Tax. The process took longer than I thought it should but the end result was okay. I had to provide a lot of data, but then it sat for a long time. They changed the people I was working with because it took long but all in all, it seems to have been okay. I had an issue with the IRS and that's behind me. So, it improved my life. I'd call Community Tax again if I had an issue.

      Community Tax
      Community Tax
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      Howard,
      Thank you for your review and rating! We are happy we could assist you.

      Community Tax

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      Community Tax Company Information

      Company Name:
      Community Tax
      Company Type:
      Private
      Year Founded:
      2010
      Address:
      17 North State Street, Suite 1800
      City:
      Chicago
      State/Province:
      IL
      Postal Code:
      60602
      Country:
      United States
      Fax:
      (888) 616-8850
      Website:
      communitytax.com

      Media

      AWARDS & CREDENTIALS 
      Illinois CPA Society
      Non-CPA Asosciate Member of AICPA
      Illinois Chamber of Commerce

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