Silver Hill Capital Reviews

I too was a Citibank mortgage customer until the 11th hour of a loan modification request and, without notice the mortgage was sold to Bayview Loan Servicing. I received a generic letter stating I owed them money, I waited several weeks for a response and finally learned of this mortgage sale to them from Citi. From day one of this transfer, Bayview has lacked any reasonable response to a loan modification and sends a 'package' with instruction for a refinance application.

My grandfather had a loan originally with CitiFinancial. They sold the loan to Bayview and it has been the worst experience ever! They are not helpful and at all! I wish that I can get some answers as to how to get a short sale to sell the house. I live in NC and I have moved my grandmother here with me so no one was going to be in the house. The agent first told me that she could not talk to me because I wasn't on the loan. I explained that he had passed away and I have been making payments. She still refused to talk to me. I called back and got a different agent who told me that there was nothing that they could do to help me, I would just have to pay the loan and then sell the house. These practices are absolutely unethical and these people need to be put out of business!!!

The absolute worst company I have ever had to deal with. They are holding my insurance money from two hail storms that hit my house in June and August and are making it almost impossible to get my money to pay the contractors who are fixing my house. Based on the other reviews I have read this company needs a class action lawsuit filed against it. I will be reporting them to any and all agencies I can. STAY AWAY FROM THIS COMPANY!!!

I closed on my condo and paid off my loan with Bayview Loan Servicing in April, 2018. I received a letter from Bayview in May of 2018 that the account was paid in full. October 9, 2018, I received an e-mail notice from Transunion and Experian that Bayview Loan Servicing is reporting me past due. The incorrect delinquent payment report was removed after I filed complaints with the Better Business Bureau and Consumer Financial Protection Bureau, however, Bayview continues to report it again after it was previously cleared up. There is no one at Bayview Loan Servicing that has been able to solve this. I have escalated and spoken with managers, etc. THEY STILL CONTINUE TO TELL ME TO FAX A COPY OF THE INCORRECT REPORTING FROM THE CREDIT BUREAUS SO THEY CAN FIX IT, AGAIN!

This group foreclosed on my home even after successfully completing a 3 month trial loan modification program. The fact is, they coerced me to enroll in the program to begin with. I only owed $35,000 on a home valued at $225,000. They took advantage of a senior citizen they felt confident could be done. I have learned the property was auctioned off to highest bidder for $113,000. That was Chattahoochee Investments LLC who evicted from the home I had custom built 22 years ago. As a 76 year old senior citizen, I now am homeless.

Like everyone else it like they start your loan over after you get behind and shove you into modification... Something thing needs to be done. We all need some help. I got into it through Citi finance. Which way do we go? Do we all need lawyers or what?

There needs to be a class action lawsuit against this company. They are trying to add money to our mortgage after Chase sold us after 1.5 missed payments. They tell different stories every time we call. We are going to look into a lawyer. They added an escrow account for insurance we already had, so we now have two homeowner policies. They continually send notices they are going to send us to foreclosure even though the mortgage portion is current. Even though requested information was sent to them for validation, they say we are still in the rears. Isn't there anyone that can make these thieves stop? They are unethical and should be put out of business.

22 years in my home and not late one time, I fell behind 3 months. JP Morgan Chase set up a repayment plan. I made the first payment June 2018. July 2nd they sold my mortgage to Bayview... Bayview knows nothing about the Chase repayment plan. No money has been applied which shows me further behind. The money is held in "unapplied" funds. Is this even legal?? Chase tells me Bayview should have been given the repayment plan. Bayview tells me they didn't get it and to wait and check back. Rest assured... it is now August 17th. I'm afraid to send $2500 anywhere... help me. Thanks so Much. I own two homes... Scared to death.

I just read some of the reviews from Bayview Loan. I thought it was just me but I feel Citi Fin and Bayview or in something my loan for Citi was 89000. In 2003 now Bayview has it and stopped my draft and now was foreclosure. Balance still 89000. How is that. One thing I can promise is I have already paid $187.000.00. They ain't getting my home standing. Lol just a joke. :-)

Where do I start! Same thing. Our previous mortgage company sold us to BVL. We had automatic withdrawal on May of this year, they stopped the withdrawal on our payment. We called. Their system was down. They never contact us! My husband called. His contact person is Kenneth **. He was very rude telling my husband to stop calling him, he was not in charge of our account. His name was always been on the statements and my husband has always called him and no problem. That's when everything started.

WORST COMPANY EVER!!!! Our home loan was transferred to them from Chase. Payments were not accredited correctly showing we were behind when we were not. It took 3 months for the account to even show up with Bayview. In the meantime, I was told to send payments to them with the Chase acct number on it. I have spent the last several months working on a different issue to get the deed transferred and no one knew how to do it.

Bayview is the worst loan service I have dealt with. They have failed to pay my county taxes out of my Escrow Account. I received one statement in May showing it was paradise, then in June my statement showed it was returned back. When I call them about why my taxes was not paid, they gave me a excuse that the check was cancel because it was not cash in 90 days. I can count very well, May until June is not 90 days. If my Taxes are not paid right away I am going to sue them and report them to every Agency that governs them. Something is not right with this company.

My mom passed away and willed me her house. She had a mortgage at Chase that she was behind in that was transferred to Bayview. The company reached out to me and said they were offering a loan modification. I accepted, sent in the documents they requested, Mom's Will and death certificate. I made the 3 trial payments and a 4th payment. They sent me documents that were made out to my mom, a deceased person. When I called my rep Marsha ** said to cross her name out and initial it, so I did and had all copies notarized. Then I got the runaround and said it will be finalized but to keep on making payments.

I applied for a loan modification. I submitted all the required documents. All of the communication has been done with me making the calls. I last spoke with the the person taking care of the modification in April of this year. He assured me that was all he needed and ask me to fax the same information to their underwriter. I did. He says he would call with the update. He never called. I call Bayview. I was assigned someone new. This person just told me yesterday he didn't find the documents and want me to start the process all over. This does not sound right. He can get the information from the underwriter. If anyone want proceed with a class action lawsuit please contact me at **.

I have been sending in more money than my mortgage payment actually should be. Only to find out that they have not been applying the extra money at all. Really need some help here. Can there be a class action suit filed against them?

In late March 2018, I received notice from Chase that my deceased brother's mortgage was being taken over by Bayview Loan Servicing and that I'd be hearing from Bayview. I tried calling Chase on April 3 to find out why the loan was no longer with Chase, but they said it had been transferred, and didn't have information. They suggested I call Bayview, which I did. Bayview said they didn't have any information, probably because the loan hadn't completely transferred over yet. They said they couldn't look it up under the Chase account number, or my brother's information, but I would be receiving paperwork with the new Bayview account number shortly.

Bayview had contacted me with a loan modification to pay mortgage, promising that it would not affect a short sale of the property. The short sale amount was approved by Bayview, indicating the bottom dollar that they would accept. When I finally got a buyer for the home, Bayview had denied the short sale on the basis that the payments on the loan were up to date. Thus in Bayview's opinion I was able to afford the loan, regardless that the market value of the property was much less than the principle that was owed. I keep calling Bayview and they put you on hold when they recognize your phone number and hang up after 10 minutes. I've called every number they list, with the same results. I would like start a class action suit based on fraudulent practices and I need everyone's help if you can assist in any way. Thank you!

Paying off my mortgage has been a nightmare. With a balance of .25 (yes, twenty five cents) BAYVIEW claimed my final payment BOUNCED and assessed a $20 fee... (My bank Guarantees no payment was submitted and it certainly would not have bounced). Furthermore, NOW, Bayview's online payment site will not accept any payments on my account. They put the account in the hands of a "foreclosure counselor". (This payment isnt actually due until tomorrow.) Thus, being that Bayview will not allow me to make this payment, I have to hire a Lawyer, and pay this payment (25 cents) through the court tomorrow, just to cover my ass from whatever scheme Bayview is trying to pull.

They will do everything they can to not help. They won't tell you things you ask for. They can't even show you your payment record without an official request, and then it takes weeks to get if you even get it. Their online site is completely useless. They stink.

I wouldn't give this company any stars BUT it doesn't allow for that. This company SUCKS! First I never signed a contract with this company but yet they now own my loan! Second, the numerous attempts to reconcile my acct with this company has failed miserably. I can't even begin to tell you just how many times I had to call this company to set up a recurring payment plan but for some reason this would always fall through and I'd find myself right back to square one calling them the following month to set it up again! I filed bankruptcy and our house was included and we never reaffirmed the home loan. However, we stayed in the house making the monthly payments.

Dealing with this company has created the most significant ulcer ever. My mother passed away in May of 2017; I didn't become executor of her estate until sometime in September I believe... in the meantime, we had no idea where her mortgage was located, which bank, etc. Finally, after finding out it was Chase, they had just sold it to Fannie Mae, making Bayview lending the servicer for this account. My mother, because she was dead didn't make mortgage payments, and we couldn't because we didn't know where it was, so Bayview needed to collect back payments. And politely arranged a payment plan, of which as soon as I found out about I started paying on.

I am writing about my parent's situation. They have a loan with Bayview mortgage. Their house burnt on March 5. I have been dealing with them for two weeks and been told something different each time, even that they could not rebuild, they receive the insurance money and was told they get it back, then they told me they could not put a trailer back there. Each time I asked to speak to a supervisor and they would not let me talk to anyone. How to get answers but most of all what do you do when your parents are homeless and no one helps you.

Due to unfortunate circumstances, I fell behind 4 months on my mortgage with Chase who then sold my mortgage to Bayview. The first thing I received from them was their "Welcome Package" which threatened immediate foreclosure. I called them and they assured me that foreclosure proceedings had not yet begun. I made a 1 month good faith payment to try and work with them. Last Saturday I ran an early morning errand and returned to find a note taped to my door that Bayview had been there to inspect my house - before 9am on a Saturday (and they expected me to let them into my house before 9am on the weekend, unannounced, and with the rest of the family sleeping in their bedrooms)!

I have had nothing but trouble. WORST company I have ever dealt with. Misapply funds, try to charge for insufficient funds when no check was ever returned, can't get them on the phone, once you do, they argue and deny mistakes on their part. For 7 yrs I was never late or missed a payment, now, for over a year they have shown me behind. HORRIBLE SERVICE. I never would have chosen a company like them to take out a loan with, so, I don't know who gets to pick and choose, but, STAY AWAY FROM BAYVIEW.

Billing statement and my Form 1098 have different amounts. I've made 2 calls and have had it wait on hold to get information. On 01/24/2018 I spoke with someone named Deshaca and was told they would send a corrected copy. This form also stated that $186.09 applied to principal and my 12/01/2017 statement said $252.37 to principal per month. Something is really is wrong with this company. I've been on hold now for 38 minutes. Still holding for an answer. I would really like someone to look into this company. 45 minutes now placed on hold. Thank you.

In early February 2017, I requested for a payoff statement on my Loan No. **. On 2/14/2017 the company sent me a statement adding several charges totaling an amount of $16,292.07 to the outstanding Principal Balance of the loan calling them various names. All these charges were never stated in the earlier monthly statements of the account. On February 18, 2017, I wrote a letter to the Company asking for explanations and clarifications on the very strange additions to the loan balance, which were not justified under the loan agreement. They did not respond to my letter. However, since I was selling the property and very close to closing up the sale, I informed the Company that I would go to closing with the estimate given to but will still require that they provide clarifications on the charges. I closed the sale and contacted the company, but till date, it has refused to respond to me.

It's unbelievable how incompetent they are. My mortgage was transferred to them. They asked for proof of insurance. I sent it. They kept on asking. I called them. They kept on asking. I uploaded proof to them. They kept on asking and they added an insurance premium to my monthly payment. I called them and got the payment removed and sent proof of insurance via the email address provided in the phone call. The next month, they again added the bogus insurance charge. So, I logged onto my insurance carrier's site and sent them 200 individual proofs of insurance in one day. Then they responded that they had received my proof of insurance. But, no worries. They continued to try to charge me the additional insurance charge.

As with all the other reviewers, this is a sleazy company and since my mortgage was assumed by them, the interest charges were unbelievable. Run, don't walk if you are offered a loan by them. So happy that I was able to recently refinance and tell them exactly what I thought of them. :(

My loan from Chase was bought by Bayview - I have been attempting to modify a loan since July. I have sent the same information into Cynthia ** many times and she continually loses it or can't find so I then resend with the same results. I too never receive callbacks or the requested please tell me items have been received. I question the quality of employees there. I submitted a profit and loss statement as requested and told it didn't look professional enough. This is by far the worst company I have ever dealt with.

Citifinancial sold my loan to Bayview Loan Servicing Company last year, and that was the biggest mistake ever! Every month I have to argue with those idiots about my monthly payment. For some reason they cannot find my hazard or flood insurance policy EVERY MONTH!! I've been living at my residence for 13 years, and I've never had this problem before! It's a shame my mortgage payment is different every month. They are depositing my payments, but are putting them in a separate account. My payments are not going towards my monthly mortgage payments.

I have been a homeowner for more than 20 years and this year Citi Financial decided to sell my account to Bayview Loan Services. This company has made so many mistakes until I have had enough with them in just 4 months. First, I was told that I didn't have homeowner's insurance and flood insurance, I got my insurance company to email them a copy of my policy and yet instill they still added more insurance to my account. I can't and WILL NOT deal with a company that has handled this and all situations in this highly unprofessional manner, even when there is more than enough insurance coverage at the residence. I have NEVER had a problem like this before. I have my payments drafted from my checking account monthly and have previously contacted my bank on this matter. How can an account be past due when the amount is being taken the same date MONTHLY?!!

I am so glad to read these reviews on this sleazy company. My homeowner's loan was sold by CitiFinancial to this company in June of 2017. I had no idea it was gonna happen til I received a notification out of the blue from Citi and these crooks at Bayview. My situation was I was in a chapter 13 which my home shouldn't have been included since I continued to make my payments on my own. I have been requesting since that time for them Bayview to send me monthly statements so I can pay my payment as well as track my balance.

It takes them 3-4 weeks to post my mortgage payment in their records, even though the money comes out of my checking account immediately. I've paid via electronic check, physical check, over the phone, it doesn't matter... They are the worst company I've ever had to deal with. Thanks CHASE for selling my mortgage to these losers. I've had to block their number due to their harassment when the error is on the side of the company. The suggestion of a class action lawsuit sounds completely pliable to me. This company should not be in business.

I am a broker and the process for short sale for a client that wanted to be responsible and didn't want to let go of the home to foreclosure. I presented them with a complete file in May 2016 and it took them over 4 months to present it to FNMA. By that time the buyer had bailed out! I found a second buyer and the second time around even though they had a complete package they still cannot do a good job. Every time they promise but they never deliver. I had to beg FNMA rep to call them and ask them to send the file to them. The worst company that I have ever worked with. The house is vacant and maintaining this home is a lot of responsibility on my end. Loan number attached.

This company bought my loan from TCF Bank. It stole money from me, and sent its gangster to beat me under disguise of home inspection. Bayview makes Osama bin Laden look innocent. If you want to destroy America's retirement and stock market look at Bayview. They service loan for us bank defrauded the Investors and the sold it to MetLife. Bayview doesn't believe in the law, criminals like Bayview are destroying America.

Been dealing with these idiots for a year. Lost my principle reduction loan modification due to their constant shifting of staff. Then they lagged so long on another loan modification that a foreclosure date was set. I kept pressuring them to lift the sale until the loan mod was finalized. Then the hurricane in Florida hit - causing their entire team to be off of work. So they could not stop the sale. I had to file a chapter 13 to stop the sale because no other department located in another area of the country could step in and cover the tasks of the Florida team. What a crappy experience with these people.

Through Countrywide Mortgage and Bank Of America I was sold a mortgage in 2007. Which I found myself almost $100,000 underwater! Bayview Loan Servicing helped me to keep my home. My mortgage payment went from $1,400 to $681.00 a month. Thank you Bayview Loan Servicing.

Not a week after my mother passed, I received notification that her and my father's (he passed 7 months prior to my mother) I receive notification from Bayview that they now have the loan, but not to worry as automatic payments will continue to be processed. I contacted Bayview to let them know that my parents had passed, and the house was left to me. Which meant I would be making the payments. Bayview refused to take payments from, because my name was not on loan. Even after submitting both wills and death certificates (multiple times) I continued to get the runaround from them. This went on for 3 months. I was able to make a 1 payment for $1200 from my parents' savings account, which brought the loan up to date. When I called the following month to make a payment, I was denied again. I tried to make online payments and was unable to do so. I continued to call and attempt to make payments to no avail.

I had a loan with Citi Financial and got a letter from them that they had sold my loan to Bayview Loan Services. Since this has happened and have had a terrible time getting a hold of the same person to get help with my loan. I have decided to sell my house since in foreclosure now... They have locked the house even though there is a real estate for sale sign in the front yard. I have no way of showing the house and getting their money back and no way to sell it... Also have been unable to get a hold of Mr Dave **. He's never at his desk or never calls back when I tell him I'm home... How can you sell a house if you cannot get in... My only thing to do is let it go up on a sheriff's sale just to get it gone... I love the house but can't handle the company.

My mother's mortgage was sold to Bayview 6/2017 from Citi Financial. She did not have flood insurance in her home because her home has never flooded and Bayview sent her a letter stating that if she did not get flood insurance on her property, they would put insurance on the home. We emailed and also wrote a letter to Bayview letting them know that we are paying the balance in FULL which was this August 2017. To clear the debt we sent in two checks which totaled to 2,755.72. After not hearing from them I called and was given the run-around and placed on hold. Bayview took the payoff money and placed it in an escrow account and sent me a bill for the September 2017 payment. No one can give us a clear answer as to why was the money put in escrow and not applied to the balance of the bill which again will pay it OUT! I think the staff is trained to rip people off. This cannot be acceptable for the consumer to be treated this way.

Stay away from this company at all costs. I started getting sick 6 years ago, my mortgage was with BOA, it got sold to Seterus Inc 3 years ago. A little over a year ago it got sold to these kings of the ripoff artists, they would not let me get caught up. "All or nothing" they told me. I am now 100% disabled. Applied for modification. Took them so long to look at my mod info. They are foreclosing on my house Tuesday. I am disabled 100% with 2 older dogs and will be homeless. I have no family to help me, I'll be living in my truck with my 2 dogs. Thanks a lot.

I truly feel hopeless I have been dealing with Bayview Loan Servicing for over a year, in hopes of a response to my home modification request. They never gave me a response to my home modification for over a year and by that time they were aggressively pursuing foreclosure on my property. I feel that I am being forced to sell my home due to Bayview mishandling of documents, as well as, refusing to accept my monthly payments for over a year. I am not convinced that the regulatory agencies are not aware of the many complaints against Bayview Loan Servicing. My question is, why the government have not taken actions against Bayview and its affiliates. I would like to file a lawsuit and go before a judge. Unfortunately, it appears very difficult for an attorney to even guide you. Once the name Bayview Loan Services is mentioned. I live in Massachusetts. Please let me know if you have any recommendations.

I am yet another person who had their mortgage loan sold to Bayview and has had nothing but trouble. My loan with SunTrust Mortgage was sold to Bayview near the beginning of 2017 after some financial difficulties. I lost my job of 16 years, then went to work for another company for a year before leaving that job. I was out of work for 6 mo. before finding another job. I was about 6 mo behind on my mortgage payments totaling less than $6,000. I tried to do a loan modification, and the amount of information Bayview requested was more than I had to produce for my initial mortgage. They kept asking for things that I was unable to provide, but I did give them most everything they asked for. I would go long periods without hearing anything back from them.

Well what should I do? This just happened. Today is 8-15-17, I haven't sent a dime to them yet, say I'm behind, 4 months of payments. I haven't called yet or anything. They have no idea who I am or if anyone lives here, so what should do? Please reply. Don't know how anyone can. The rules say no emails to be listed. I don't want to be a victim of this crooked co. They said in a letter I got that if I didn't contact them within 30 days that they would proceed in Foreclosure. Thanks.

Our mortgage company CitiFinancial sold to Bayview. They are crooks!! Left messages, emails to Dan somebody NO RETURNS EVER!! WHEN CALL THEY SAY ALL IS GOOD, I pay online ON TIME, and I opened a bill to shred, and it showing payment $940!!! I pay $660 for financial problems late last yr, well they say over phone all is good, yet my credit has dropped 100points due to late payments!!! Can we sue these people!! Now can’t refinance because my credit. Can’t talk to anyone because they say all is good, yet can’t speak to anyone because they won’t answer. Something has to be done!! I’ve cried so much due to this company…

In April CitiFinancial sold my account to Bayview. I completed a auto debit form and called to follow up and ensure it was processed. Well June 5, 2017 Bayview reported my account 30 days delinquent and they've had my account for 12 years, which is untrue. I pay all of my bills on time and I never had this problem with Citifinancial. I called to discuss this issue, my call was escalated to a specialist name, Victor. He asked me to fax in my credit report, a written statement and proof of military service so he could update my account. He stated he would have the error removed. I faxed all items the same day. This was the second week of June, well since then I have been unable to get in contact with Victor and the negative item is still on my credit. When I call, other representatives tell me he's not at his desk, I leave a message and he doesn't return my call.

My mortgage was sold to Bayview Loan Servicing in April 2016. I was having some financial difficulties during that year and got behind on my loan. I was working to catch up and try and do a modification. I was denied the modification because they said my package was incomplete which is was not the rep. never got back to me when I faxed them to her. So not wanting to waste my time with that nonsense I worked to get my mortgage caught up. I was finally up to date in November 2016. I paid my December payment on time along with the late fee and modification fee they said I owed. They paid the mortgage but to the fee money and put it into an unapplied account. I kept paying the fees over and over not realizing they were putting money into this account.

I began a loan modification process with Bayview LLC over a year ago. I have been through numerous Asset Management persons and supervisors. After initially contacting Bayview about a loan modification they begin to request documents. For over a year I continued to send them documents and then they would turn around and request the same documents again. Once they received a completed package by law they had 37 days to respond. But they did not care and nobody held them accountable.

I had a mortgage with Citi Finance and had been paying regularly on it for 10 years. Citi sold my loan to Bayview. I had the Citi loan paid down far enough so that most of my payment was going toward the principal. Now with this Bayview ripoff crap out of a $365 a month payment, $73 is going toward the principal. I think that selling one's loan to another company should be an illegal practice. It's not like I had any choice in the matter. Does anyone know of any legal recourse we might be able to take?

Bayview just recently purchased my mortgage from another lender. One star is more than they deserve. For over a month I've been getting threatening letters from them demanding proof of insurance. I faxed, emailed and mailed them the correct information and they still opened a second homeowners policy that they say I'm financial responsible for. Their website is constantly down and trying to contact them by phone is almost impossible. There is something really off about this company.

After Citigroup sold my loan to Bayview. I received 2 letters from each lender saying that if I had automatic payments set up, I was to do nothing. One day before my loan was due I called Bayview and was told everything was fine. One day after my loan was due and not paid, I called again and they said nothing was set up. They offered to accept a payment over the phone, but tried to charge me a fee. I am still waiting my refund check on that fee.

I am a homeowner for 15 years mortgage with Chase. With an unfortunate divorce 5/16 I realized I Was unable to keep up with Bills. I requested a modification. 11/16 Submitted Requested Documents, 12/16 Received Notification My mortgage was now with Bayview Loan Servicing. 1/17 Continued Request for Modification, with Bayview Loan Servicing Completed Request of Documents, was told this would Not Change terms. 2/17 Bayview Loan Servicing suggest a repayment plan and to Submit Documents for approval.

MY CDD has been sending me "threats" of "liens" via "violations". They send me letters telling me I'm in violation and EVEN when I fix it better than anyone in the CDD, they fine me. Investigation reveals that the "management" company is SEVERN TRENT, and where there is a Severn Trent, there is a BAYVIEW loan shark within minutes, California, Florida, Pennsylvania, Texas, etc, etc. Seems they have opened up "management " companies or at least they are in collusion with them, using the POWER OF THE HOA AND CDD TO "lien" the homes and foreclose on them. Seems the criminals mortgage companies are using extortion to steal people's homes.

First, why are loans able to be sold. My mortgage has been sold so many times. Sometimes you get good companies and sometimes not. Today is June 1 and I received a call from Bayview about my June payment. Are you kidding me! It's not even end of day and they are calling me. I didn't answer. Later I went to pay by phone and their automated system is so messed up. It kept repeating itself and said I didn't enter numbers. I eventually got transferred to customer service. Told them because I have medical issues I don't want to be contacted by phone. Then added them to my call reject list. We are supposed to have a 15 day grace period. I have never had a mortgage company contact me the day payment is due!! It's harassment.

I claimed bankruptcy 6 yrs. ago and lost my home to them. They wanted to get it put back in their name and offered me $3000.00 "Cash for Keys" if I sign the house over to them. George ** who is the asset manager told me it would take 30 days for me to get my money. That was Jan. 22, 2017. He gets mad every time I call him to ask where my check is. DON'T SIGN ANYTHING WITH THESE PEOPLE! THEY WILL TELL YOU ANYTHING JUST TO GET WHAT THEY WANT OUT OF YOU!

My mother's account had been sold previously to Citibank, and I had similar experiences before. This has been so far the worst. CitiFinancial sold my mother's account to Bayview Loan Servicing. Bayview did not have the account. After numerous calls, was told by Bayview they had staffing shortages - and that my mother's account was in a pile that no one would get to for two weeks. They started her account weeks late, but failed to enter the insurance company information. I mailed in a payment. All the other companies received and cashed the checks promptly. Bayview did at the last minute, the due date.

After having my mortgage with Citifinancial for over 12 years, it was transferred to Bayview Loan Servicing this year. The communication has been terrible. I decided to pay my loan off because I did not want to deal with them - I paid the entire mortgage balance and still can not get anyone to respond to my emails or phone calls. I am able to see that my payment was received last month, but I would just like someone to communicate with me. They sent me a letter advising I need to show proof of insurance, which they should have received from Citifinancial when they purchased the account. I have sent it to them twice and I am still receiving notifications. I am so glad I am done with them. I am sure the Mortgage Satisfaction letter should arrive by next year. TERRIBLE COMPANY.

I request payoffs from a vast array of mortgage companies and have never, EVER had the experiences I've had with Bayview. No one responds to emails, voice mails, no one acknowledges faxes. They will actually lie and say they sent something when in truth they have not. One caller says "It was sent to you yesterday". But the next rep will say "No, it's still in process". I have even had to ask my clients to call and request the information we need for our transaction, and Bayview won't even treat their own borrower any better. WORST CUSTOMER SERVICE EVER, and I deal with a lot of mortgage companies and loan servicers.

I have to admit, I feel for all the 1 starred reviews I have been reading but my experience has been a very long but gratifying experience with this Bayview. In 2015, I applied for a modification and was denied because my thought process was to catch up on my loan payments and maybe I would qualify in good standing being current. Well I was wrong in thinking this. I was told by my asset manager at the time that "Now that you're caught up that you don't need one," even though I knew it was imperative that I did.

My loan was transferred to Bayview about 10 years ago. It has been one frustration after another with this company. At first, things went well, but as the years go on they have become less and less workable. We have experienced so many frustrations with just trying to make a simple payment. If you are behind a month you can't pay online... Oh but sometimes you can. It feels like someone behind the scenes pulling the puppet strings. We try to call customer service to pay over the phone and they are closed. We are west coast and they used to stay open on Friday nights for payments till 9 pm our time. Suddenly not anymore and no notification about this change from them. Also, can you believe that we have to call them each month to request a statement??? We still don't get them without a phone call. This company is ridiculous and won't be around for long with this kind of service.

I have been paying the bills for my senior adult mother for several years. Her original loan was another company and was sold to Bayview. However the info that guaranteed me the legal right to have access her account was lost. They requested we send a letter, written by my mother, stating that I had legal right to access the account. They even called her to prove that I was the one who paid the note. Well, today I called to secure the tax information that was not sent to my address... Guess who lost all the info we sent them last year? You guessed it... Bayview. They don't have the letter, which was faxed to them, or even a record of the call. I'm extremely frustrated... Something which the people on the other end of the phone gathered. Personally, if ever the opportunity comes to get a loan from these people, I will run away as fast I can. They are inept. And, that's best I can say about them.

My parents had their mortgage with Citi financial for years and suddenly had it sold to Bayview. My dad spoke to a woman on the phone when they first switched and she clearly thought that because he is in his 60's that she could act like online payments were not possible and started trying to get his bank info over the phone for automatic payments. I spoke up and my dad made it clear that he would only be making manual online payments that he could immediately print proof of (I don't care what they say. this is 2017 and if you have internet access for payments then you should never give info over the phone and NEVER give a company permission to auto deduct payments).

We were with another bank working on modification when they transferred my loan to Bayview Loan Servicing. We started making payments that was agreed upon and now got served Foreclosure paperwork with the courts and now I have 35 days to answer. This is complete crap especially since we were in agreement and two payments have been made. They are crooks and should be shut down.

My father's mortgage was purchased by this company from Citi Financial. Mortgage payments were never delinquent. Since December we've been unable to make a pmt which is affecting my father's credit. Go to the website to make pmt and it won't accept pmt, call to make a pmt and their systems don't recognize account #. Call CS rep and she doesn't know what's going on. This continues on and it's March. Call today and they advise they can't accept my checks due to my bank's error, how can my bank have a error when they haven't taken any pmts from any of our accounts.

Customer services is the worst to deal with. My account is escrow for tax and insurance. My house was even listed in the local newspaper for the tax sales for unpaid property taxed. When I told them I was recording them (after they told me I was being recorded) I was informed that they would have to hang up if I didn't stop the recording. SHADY COMPANY.

If you hear the words Bayview Loan Servicing, walk away. Every time I call customer service I end up in tears. I even did a three way call with them and Wells Fargo (my financial institution) and when the rep couldn't answer our questions she hung up. This company is just awful, does not record all payments, even though the checks were cashed and I have proof from my bank. Also I've sent them my certificate of insurance several times. They continue to add this to my mortgage payment.

My mortgage was with B of A since 1989 and was sold to Bayview Loans in 2015. I was very upset and could never find out why my loan was sold. I conducted my own research and learned that financial institutions commonly sell loans in order to free up their cash flow on hand. Supposedly, no increases should occur when your mortgage loan is sold to another financial institution. Bayview Loans immediately began charging me for using their automative system to make my mortgage payments.

Bayview took over my loan. They didn't have any info on my loan. I had to give the acct. numbers everything. Then they have charged me the $60,000 for a remodification they said I got in 2012 which I never completed the remodification and have the check that was sent back where it was not completed. They have also charged me for a lot of other fraudulent charges on my loan. Very rude. Charged me for insurance when I had my own. Awful, terrible. Run. Don't deal with these crooks.

Horrible service. They've lost Jan 2017 payment. They will not let you speak to management. This the second time they've lost my payment. They have these idiots answering the phone who knows nothing about mortgages or homeowner. I'm tired and want out from this company. A class action suit would be great.

I had an appointment for my husband at the hospital for a test for Alzeheimer's, I had an out-of-pocket that I had to pay before I could have the test so I phone asking to have a direct deposit canceled for one payment, was assured it was, but of course that did not happened and it was deducted. As I type this I have been on hold with Customer Service for 36 minutes. No one wants to help me, I have requested a supervisor but to no avail, still on hold. I will never forgive Citifinancial for selling my account.

After trying to reach my assigned asset manager for almost 2 weeks, I was told by a customer service agent that she was no longer with the company. A week later, I called to get more information concerning my loan and to ask for clarification of a point that was ambiguous, and the newly assigned asset manager that I spoke with was incapable of comprehending my question, spoke so quickly that I couldn't understand him, and became quickly insulting. I tried to explain that I hadn't heard from the former asset manager and had been told that she left the company when he interrupted me saying that she still in fact worked there but that it was not her role to 'speak' with customers. This surprised me as I had had a number of conversations with her previously; therefore I asked to speak with his supervisor.

This company is terrible! CENLAR sold our mortgage to Bayview and I have never dealt with such incompetent people in my life. No one knows what's going on with the account. Each person says something different. Awful! This worst part is, we have no choice but to deal with these people. If you have any brains, do not give this company the time a day. I want to take a crap on every person I've spoken too.

I owned a home and had a mortgage with Wells Fargo. Husband died in 2009 and WF didn't want to work with me. Moved out of the house in November of 2014 and informed WF I was walking away, as per my lawyer's instructions. Now I get a letter (over 2 years later!) from Bayview saying they took over the mortgage??? Can they do that with a house in foreclosure? Since the original mortgage was in my husband's name only, I know they have no recourse with me, but I don't need the aggravation of having to deal with some fly by night operation regarding a house I let go a long time ago.

Worst company to deal with. Unprofessional service reps. Add charges to your monthly statements without notifying you or explaining to you what the charges are for. Charges are also added without approval. Pictures are taken of your home without notification or signed approval. Then they want you to pay for it... WRONG. My mortgage was sold to Bayview - this was not my choice - this company should be no one's choice.

My loan was sold to Bayview loan in 2013. In April 2016, due to a lapse of 2 days in my hazard insurance, and my insurance company in not reissuing the insurance information, Bayview put an escrow account on my loan. Full disclosure, my mother passed away on March 2, 2016 and I was the executor of her estate. Between settling her estate and a full time job, I did not pay attention to my loan. So I made 2 payments in Sept and Oct thinking that they were late payments. It was in November that I realized they had put an escrow account on the loan and even though I didn't request this, it took a letter asking them to cancel the escrow account, which I did in late December.

Can we get a lawsuit going. I am so tired of the harassment calls when I am not even late. I pay my mortgage by the 15th of every month. Something I have done for 26 years. Bayview calls and want it on the 1st of each month.

I had my mortgage with Bank of America for years with no issue. Last August 2016, the mortgage was sold to Bayview Mortgage. A month later, my payment was increase by $56 saying my escrow was short. I spoke to customer services many times with no help. When I contacted Bank of America, I was told everything was transfer. After getting their monthly $56 for a year, I received another later saying my escrow is short $1100, so my mortgage increases by over $100 plus the increase in tax and insurance. I called customer service twice and was told a bunch of BS. I asked to talk to the escrow department and was told they don't have one, they don't have any department that can help. Next month, I will pay them just the principal and interest, then I will take care of the tax and insurance. Bad COMPANY TO DO BUSINESS WITH. HOPE THEY GET SERVE, SO EVERYONE LIKE ME CAN GET OUR MONEY BACK!

We first had our Mortgage with Guaranty Bank for many years, then they sold it, once we refinanced it in 2014, to BSI Financial. BSI had it for about 2 months, then they sold it to Bayview around Oct 1st. BSI, sent us a statement telling us that there was an Escrow Shortage and that we had 3 payment options. If we wanted to keep our payment low, we could pay off the Escrow in full so we did.

My mortgage loan was with Citizens Bank (citizens one) and they sold it without my knowledge to Bayview Loan Servicing. Apparently, Bayview acquired my loan in September 2016. My August payment was made to Citizens as usual. On September 6th I received a statement from Bayview saying that I owed two months of mortgage payments; which is impossible since I was current. I called Citizens Bank to ask what was going on and was told they sold the loan and "it was just a business decision." I called Bayview and was told they would clear up the billing error. I always paid my mortgage online with Citizens, so I set up the Bayview online account. The information on the online account never changed, so I waited for the next bill which was a collections bill threatening default! I began receiving two letters every week for three weeks. The letters contained a number to call.

My home mortgage was sold by CITI to Bayview without my knowledge. I received a letter stating that it had been taken over, but I didn't need to do anything as all my information had been transferred. For many, many years instead of making a monthly payment, I make 2 payments that are deducted from my bank account. These 2 separate drafts total $64.00 more than the scheduled payment. I received my first call last month stating that I was past due and needed to make a payment to be in good standing. I advised them, they were deducting my payment themselves and needed to check their records.

I was in the process of a loan modification with kyhc since my bk had been discharged back in July '16. I contacted Bayview and spoke with a Vanessa **. She stated that since my case was in bankruptcy they couldn't provide the information. I explained that is not true and, "I can send you the discharge documents." After going back and, forth she told me to have my attorney speak with their attorneys. This was done and, their attorney even request the statement from Bayview. Because of incompetent people you deal with at Bayview my loan was denied! I would like to sue these ** for causing this hardship not only to me but most importantly my family!

Our mortgage loan was with CITI and they sold it without our knowledge to Bayview Loan Servicing. Bayview acquired our loan on July 6th 2016. Our June payment was made to CITI as always since they send us a statement each month. Mid July we get a statement from Bayview and I thought it was a con. I called them to make sure they were up and up before I sent them a payment and then called CITI to verify they had sold it. Bayview said we owed for the month of June and that is why our statement reflected two payments. I told them that our payment for June was sent to CITI and they said we should have sent it to them at Bayview.

I did a loan modification with Bayview and it took over 9 months to get it done and while we doing it the man at Bayview who was doing our modification told me not to make any payments until the modification was done, which I did. Now they report to the credit bureaus that I was more than 90 days past due on 3 different times. Now my credit is screwed up and I can't get a loan.

Many violations have been done such as failing to give me written notice of service, forging documents. M&T and Bayview Loan Servicing told me to send certain documents several times. They told me they didn't receive documents that I know I sent. They failed to send letter dated within five days acknowledging they received the documents. They constantly robocall, and on and on. Meredith ** (of Phelan and Hallinan) told me she wanted to help me and called me several times saying she worked for your court.

I call to make my payments with a rep and there has been an instance where the rep took what he wanted and upon giving me the confirmation number I repeated to him three times the amount that I authorized and he said, "No, I took more than that." So I demanded a Supervisor whom I was on hold for almost two hours. She promised I would get the difference back. She insisted on a wire transfer. I have never done a wire transfer so I did NOT know my bank charged a fee. The Supervisor should have said that. So I had to call back and I called to speak to a Manager and I did get to speak to someone whom stated they were a manager. She stated that she will have a check issued to me.

We are going to lapse in Homeowners as of tomorrow. I received an urgent email from our agent last week that they had not been paid by Bayview for the annual premium. I immediately called Bayview, who informed me that this loan does NOT have Homeowner's in escrow - only property taxes! He then read out his most recent statement as to how payment is disbursed each month. That was August. I read him MY statement I received from June that showed $140 more going into escrow and that covers the homeowners. I had to then fax them the Declaration page, and I added the cancellation notice, the email from State Farm, and their own statement showing the disbursement that includes monies for homeowners. The agent said once that was done, it would be paid.

We are trying to do a loan modification. I fill out all the paperwork and send it to Miami. Tommi the person working with our account scolded me for sending the documents to the address on the letter. Then she "left". I get another asset manager and he has me forward everything... again. This week, I got papers sent to me from Bayview via FedEx... The papers indicated that I had liens and judgments against the property and that I had to rectify them before the three month trial was over or the modification would not be approved. I called Adrian my asset manager and he confirmed this. I was so upset because I knew we did not have liens or judgements.

Very unethical business. They purchased my mortgage 5 months ago and it has been nothing but problems since. They opened an escrow account even though I pay my taxes myself. They have the letter I sent asking the escrow account be closed along with proof of paid taxes. They have the letter but not the tax receipt. They will not apply extra money to the principal and customer service can never answer any questions. Letters go unanswered. They want to charge me to get a payoff amount. DO NOT DO BUSINESS WITH THIS COMPANY!!

I understand that banks are regulated by federal government, but is Bayview Loan Servicing not regulated at all. They request illegally that documents be altered after all parties have signed, seller has requested over 20 times verbally and in writing that they send a confirmation in writing to her for each and every document she submits. They have verbally refused to do this. And continue to claim that documents sent and verified received are constantly lost or as one idiot stated "we delete it upon receiving the document otherwise we would be drowning in documents". They will for instance hold up the file for 30 days an estimated HUD statement and suddenly claim that the full company name was not spelled out on it, so they delayed the whole short sale process for 30 days.

My current loan was sold to Bayview by Bank of America. I am in the process of a Refi with my credit union; however, the CU has been trying to get payoff and loan transfer verification since 4/5/16. When I called to follow up on the behalf of my CU - the customer service rep stated there were 3-4 requests. No way can you speak with a supervisor to escalate... One way in and no way out... I only have a 30 day rate lock, but the way Bayview's service is - I may miss out on the rate. Shame on Bank of America for putting customers like myself in this position. Bank of America always wondered why I wouldn't reopen a checking or savings with them. This is just another reason why I will never do banking with Bank of America.

I am seeking help with my current lender. Feb. 2015 we opened escrow to assume the current mortgage on Parker ave., Oakland, CA. 94605. We were granted approval Sept. 2015. I have not heard from Evelyn ** (Dept. Head) since Nov. 2015. We wired closing funds and documents March 2016. We still have not recorded and conveyed the Mortgage and title to us. I have exhausted the customer service loop which always leads back to Evelyn ** voicemail. We have been perhaps too patient, but 15 months for a simple Assumption is excessive to say the least. We simply want what we already paid for, our current Mortgage.

Our loan was sold to Bayview a few months ago. It's been a disaster ever since. We are attempting a loan remodification however, the asset manager is unobtainable. I leave emails, voice messages, etc. When I sent all of the documents (approx 3 hrs of work), I did so via certified mail and sent it to the address provided (Miami). When the asset manager contacted me (finally!) she basically reamed me out for sending it to the wrong location and not contacting her! I put a call in to forge a complaint. I'm over this despicable lack of professionalism, belittling behavior!

TODAY... I had a real estate agent show up at my door and tell me that my home was being foreclosed on? WHAT? I started crying and nearly had to call an ambulance I was in a panic attack. We did not have any papers or any warning of this!!! I dropped to my knees and cried, "What in the world?" My husband stated we were in a loan modification and all was going to be just fine! SURE. Now that I read all the lies and deceit caused by these scumbags! YOU were wrong to do this to us without any warning! This is shameful! Where is the integrity and ethical behavior... it's gone. You'll be hearing from me soon... for what you did to me and my family. Businesses like this should be SHUT DOWN! You are frauding the government with the Treasury ACT and obtaining the $5500 to say you're doing a loan modification when in FACT you are NOT! FOR SHAME! The FBI and Secret Service should be investigating this!

Wow, reading reviews from others about this company confirmed that I am not crazy. In 2008 I filed chapter 13 bankruptcy. My mortgage was not included in this but I did reaffirm my mortgage with M&T Bank (who sold me to Bayview). I've owned my condo since 2001 and have never been late on my payments. I have every copy of every check as proof as well as my bank and bill pay statements. I successfully completed my chapter 13 in Sept of 2013. In Dec of 2013 I got a bill from Bayview stating that I was a month behind and also that I owed them legal fees of $278.00. I called and told by the man who answered that he would have to transfer me as he couldn't speak with "people like you" (his exact words). The man I finally spoke with told me that I missed a payment in Aug of 2012, and that the legal fees were because when I missed the payment that they had to pay an attorney to drive by my condo and make sure I hadn't moved out. (Seriously!?!)

If you read my consequence in full... thank you. I have never had the opportunity to speak with or relate to people who are involved in this mess of trying to keep a home. We are currently in the process of doing our third attempt with Bayview Loan Servicing on our mortgage that was sold to Bayview from Bank of America, while we were in a 2nd attempt with Bank of America to process the Loan Remodification when the loan was sold to Bayview. Prior to the process, we purchased a home in 2008 and went through this similarly in 2013 during the Mortgage Crisis, ultimately walking away from our primary residence during the Government "Bank Buy out" protocol that allowed Washington Federal Savings and Loan, to quickly bankrupt their bank and change the name after they participated in the bailout. They did not remodify any loans.

Our mortgage was sold from Chase to Bayview and it has been a nightmare. We live in a HOA which provides liability insurance as part of our dues. We noticed our payment increased and contacted them for an explanation and was told it was because we didn't have or provide proof of insurance so they charged us for a policy. We explained the HOA insurance and was told to submit by email or fax which we have done more than 4 times. We called again and was told it would be taken care of so we faxed. Emailed and sent proof of insurance with payment and now we are getting a foreclosure notice. This company should be shut down based on all the negative and criminal acts that have been posted for similar situations. I am turning this over to my attorney. DON'T DO BUSINESS WITH BAYVIEW. THEY ARE SCAM ARTISTS AND THIEVES!

This company is a thief! Our loan was also sold to them from B of A. I called to modify our loan as we fell upon hard times. The first time I contacted B of A, I was told a rep would call me back, when that happened, the "rep" had me pay $5000 in cash to modify... my fault for not having my guard up. In all fairness, I lost my brother to suicide in May 2014, when all this started and my mom to cancer in October 2014. Life sucked, however, I was eventually called by Roosevelt Law, who modified our mortgage, with an incorrect address. I have repeatedly tried to have this corrected, to no avail. I am now at a loss as to continue to pay my mortgage, or try someplace else...

My mortgage was sold to Bayview in October 2014. Have never ever been late on my payments. I use Bank of America online banking. In 2015 I was charged 3 late payment fees, only 1 was refunded. Was told that only one per year is allowed. A CSR at Bayview indicated that there seems to be a system error that payments received after the first gets tagged as late. Bank of America tried to have January 2016 late payment fee removed. I just tried and to no avail. My payment was not late. BOA will not deliver mortgage payments late deliberately. Bayview posting system is not accurate.

We had a loan with B of A and it was sold to Bayview after we missed a few payments. The payment started out at $1100, it is now $1500, from fees and other various monies added. Our interest rate has stayed the same and yet our loan amount is only going down maybe $75 a year! Is someone going to get a class action lawsuit against these guys or what??? I'm in! I just don't know how to start it!

Several months ago I was experiencing financial struggles and reached out to Bayview hoping to get some help. The very first thing they always tell you is that the call is being recorded for quality assurance. I asked the representative if they would offer me a postponement of payments for 2 months while I get back on track. He put me on hold for a short while and came back. As he was typing away, he said that I was all set. I clearly confirmed with him at least twice as to when the next payment would be due (in October). He said yes... at least twice! I was very pleased because it would give me time to catch up on other debt and a chance to breathe.

I had my mortgage sold to Bayview in 2014. Ever since that date I have paid the amount due plus extra that should be applied to the principal only. They have constantly misapplied my payments, suspended my payment into a limbo account and say I have not paid the payment. After weekly and daily phone calls to customer service I ask to fix the application of funds. Sometimes it works but 9 out of 10 months it does not get corrected properly. This misapplication makes the loan amounts wrong. When paying the principal extra payments amount the interest should be reduced. I find the interest is sometimes more the next month. To my surprise today I got a certified letter from them advising what steps I can take to avoid foreclosure when they have over $2000 in some sort of suspense account. NEVER DO BUSINESS WITH THEM.

We have been on the phone with Bayview every other day. Especially lately they are trying to tell us that we missed a payment in June of 2015 (hello we are in January). We had to send over evidence from our bank saying that we sent the payment and they cashed it. Now they are sending us emails saying that we didn't make this month’s payment. I am sorry people I have made every payment since we got the loan. It is crazy to deal with them. We keep getting transferred and keep sending stuff over via fax. And then they tell us to call back in an hour to see if the fax went through. Such a headache. I don't know where they are heading with this.

My Father fell ill to cancer, that thankfully was removed from his colon about 4 years ago. My mother is legally crippled... My husband and I took it upon ourselves with discussion between my father, my mother and ourselves to leave our home of 8 years to reside their basement to help pay the first modification they were able to get. Since then my husband and I are currently living in a "new" home, formally my late in-laws I lost last year. I had another child, had cancer removed from my cervix, and am only 37. My father's heart is now failing along with many other health issues. My mother currently needs a hip replacement, she is only 61.

My mortgage was sold to Bayview from BOA. I tried modifying with BOA and instead of them working with us, they just sold our mortgage loan to Bayview for pennies on the dollar. Our mortgage was a MERS transaction from Countrywide to BOA. BOA didn't foreclose because they knew legally they did not own the note. So instead of dealing with me they sold it to collections. The name Bayview Loan Servicing sounds like a legit servicer until you call and they are a debt collector trying to collect a debt. My issue with Bayview is my mortgage is 150k they most likely purchased for 50k. BOA writes it off as a charge off. How can Bayview legally ** us for over $100k. I must say they are persistent.

I was working with Bank of America on a short sale and the loan was sold to Bayview Loan Servicing. The short sale had been approved with B of A, however I needed to still have approval from another bank on the 2nd lien. While waiting on the 2nd the time frame B of A gave us expired and they would not give us an extension until we had approval on the 2nd. During this time (1 week) they sold the loan to Bayview Loan Servicing. I have been in contact with Bayview since they acquired the loan on July 15, 2015. It is now November 4, 2015 and still no approval! I have had the approval for the 2nd shortly after Bayview acquired the loan. I call and email on a regular basis and very rarely receive a reply. They did ask me to send a new HUD 1 as they will not pay seller concessions as B of A agreed to, so the buyers agreed and the new HUD 1 was sent. That was on October 19th. Not one word from them and no replies to emails or calls.

I cannot make this company understand that my husband died suddenly. I offered to send his ashes with another certified copy of his death certificate. Bayview bought the loan which was not in arrears and has subsequently harassed me that I had to leave my home. My home was for sale and they refused two very good offers to sell. This company is pushing me to the limits. The tactics are unethical, illegal.. I am 73 years old and even my attorney cannot get them to cooperate. I offered to pay something on my loan just until I could get the house sold. Bayview has not cooperated with me in the least. They bought this loan for pennies on the dollar.

My husband and I bought a house in 1999 with American General/Spring Leaf. They said our account was current and was doing good. Suddenly with no written notice told us that they no longer handle home loans and turned our loan over to another loan company. Sps sold to Bayview. They never said it was collection co. Threatened foreclosure. Need help.

I was into a loan mod with BOA when we found out at a lawyer conference that we had been transferred to Bayview. We were 1 year into the process after all the items they kept asking for were given when I was told I would be given a three month trial. 6 months in they asked about liens that my wife and I had at which we showed proof that my wife's were not hers and mine was credit card debt that we were then told they weren't concerned with (documented). Then after paying the trial for 14 months we were turned down because of the credit debt and all money paid was returned to us, and the 14 months were added to the delinquency which put us in a deeper hole. This is the most unethical company that I have ever dealt with.

My loan was sold to Bayview and the loan fell behind. I tried to work with Bayview with no cooperation. They sent me a loan modification packet and I returned the documents and it was turned down. I moved out and stop paying on the loan in 2014. It been 16 months later, never received word from Bayview for foreclosure proceedings. Bayview is aware the property has mandatory HOA dues and no HOA dues has been paid on the property since I moved out. From time to time, I see the HOA manager at the grocery store and she ask me about the property and I have nothing to report. Bayview can have the property and deal with the HOA.

My mortgage with Bank of America was sold or transferred to Bayview Loan Services. I was 3 months behind on my mortgage with BOA. Made arrangements to catch up by making 6 payments in 3 months. I was 1 day late with the 3rd payment. I was supposed to make the payment Friday before the end of the day. Unfortunately I was at the hospital with my sick wife. I made the payment at the bank first thing Saturday morning. I normally would have noticed the withdrawal from my account by Wednesday before the end of the day. This time the funds were still in my account. I waited until Friday and the funds were still in my account. I called my account manager and she said the payment was late and I am now in default. I explained to her what happened to no avail. She said I would have to order my reinstatement figures to find out what I owed, however she couldn't do that. She then transferred me to someone else.

Bayview is not giving "Payoff Satisfaction Letter" for the loan I fully paid in 2008. I had a couple loan with Bayview. I sold my business in 2008 but they left the lien on my condo since then. Now I am trying to sell my condo and they are not giving a "Discharge of Mortgage". I have been trying to get this letter for a week. I called numerous time, talked to different departments, faxed, and emailed. It seems they don't care and nobody knows what they are doing. I have to hold selling process just because of their neglect.

Hello. I contact (consumerreport.org) too. I need to report seriously (Bayview Loan Servicing) and is investigated by any federal agency or office in the country please. Because of the special handling of our money at will without responsibility and supervision whatsoever. So many people are suffering from this situation without voice or know which door to knock so someone will listen. Please look (www.consumeraffairs.com/finance/bayview-loan-servicing.html) over 60 reviews. Hopefully this has solution.

In April 2015 my loan was transferred to Bayview by Bank of America. Bank of America told me that Bayview would be sending me some type of communication and welcome package, if they haven't done so already. 2 weeks went by and still nothing was sent to me. I called Bayview and I spoke with a rep named Rachel. I provided Rachel my SSN since I didn't have an account number yet. I explained to her that I needed to make a payment. Rachel stated that my SSN isn't in their system yet to give it another week or so. I called back and spoke with a rep, said my account has an assigned case manager since I was in Bankruptcy and she was gone for the day. I explained to him that I needed to make a payment, but refused. Said I can only make a payment with my case manager. This is frustrating. He sent my case manager an email and requested that she call me back.

My loan was transferred to Bayview by the FDIC from a local bank that went belly up. After Bayview received this loan, they had me enter into a 30-year Modification. I said OK, being they were taking the original loan and paying all property taxes and homeowners insurance for the next 30 years. Well lo and behold, they not only had me fill out the loan modification and send them $1500.00 by wire transfer and send monthly installments of $203.00 dollars (but I never received the Modification even after paying the monthly installments from August to December), but I find out they sold my loan to 2 different companies!!! Can you say fraud, and theft? I will gladly join any class action suit against Bayview if notified!!!

After working diligently for almost 2 years with Bayview to get a modification to my home loan, they put my house into foreclosure without any notification from them. I called several times, but never received a return phone call. They are inept, unethical, and made a profit on my home of 25 years.

My loan was sold to Bayview loan services in February of 2014 and it took almost one year as my loan with American Servicing Co had started a loan mod and then sold the loan. The rep originally handling the paperwork was Juan **... he would never answer my calls. When I sent paperwork it never seem to get there on time even via email... they delayed it. I had to call and make a payment with my rep according to him... he never answered. When he called me I was always in my car driving home... did not have my check book. I would ask him to call at specific times and he never did. Then I got another rep and the cycle begins again. Finally the modification is done and signed although not totally happy. They extended the term to 36 years which I thought was ludicrous. I had been here 10 years and to have to pay another 36 years was ridiculous. Then I began getting statements of payments due which was in correct.

I had my loan transferred to them by M&T bank. M&T bank purchased our loan form Chase. After many months of working out our new loan, we signed our new documents in February. We told numerous times that our first or next payment would be due once the loan was closed. Bayview took 3 months to process our documents and in May we received an aggressive call from a Bayview employee (someone new to our account) saying we were in default on our loan and that we owed them over $7K. It was obvious that there was something strange going on because we followed Bayview's process all the way until closing.

I was hired by Bayview in October 2012 as a Foreclosure Coordinator. Part of my job was to run SCRA Searches on a Government Website known as the Department of Defense Website. In order to Proceed with the Foreclosure you have to check if the Borrower(s) are in the Military on this Website. If the Borrower is in the Military you cannot proceed with the Foreclosure. The way you have to check to see if the borrower is in the Military you need the Borrower's Name and Social Security Number or you could use a birth date but that is not an accurate search.

I needed help with my mortgage after going through a sudden illness that left me unable to work. I actually was close to retirement age - I was 62 years at the time. I spoke with CSR at B of A. They took my application for modification and told me that someone would be in touch. I kid you not when I tell this took from Aug of 2009 until July of 2014. B of A gave me the run around for 5 years and during this time I was getting further and further behind. Anyway eventually they sold my loan to Bayview Loan Servicing. After checking the people in charge of my loan never turned in any modification papers on my behalf because no one was ever handling my case. My case got shifted from place to place and finally B of A sold my loan which was the best thing that could of happen to me.

We have completed 3 loan modifications with Bayview Loan Servicing and in each case they have adjusted the agreed upon pmt. to an amount higher than the original pmt. amount within 30 days of completing the modification. The last modification was completed in March 2014 with the first payment due in April 2014. We made the April 2014 pmt only to receive notice from them April 12, 2014, that there was a "miscalculation" in the modification. They increased the monthly payment by more than $1000. In July 2014 we sent Bayview a certified 10-page letter detailing all of the concerns we had with the servicing of our loan. They responded by sending me a copy of the letter we sent to them?

After 4 hours and several calls finally got a rep ** who ended up hanging up on me. Ins. Policy and payment sent to their Asset Dept in April 2015, again on 5/8/2015, yet ** claims nothing on file. They allowed the ins to lapse on 5/24 and are taking no steps to re-instate it. Buyer beware this is how "they help homeowners through modifications."

I was hired by Bayview Loan to sell a REO home in Virginia. The Asset manager refuses to pay for all the money I put out for the care of this home - electric, gas, plumbing (the pipes broke). I had a buyer, they canceled the contract after the winter. The buyer they rejected listed they now are in negotiation with. They blocked my request for being paid. I should get the paid plus my 3000 dollars. But worst is the treatment is criminal.

I had set up auto drafts from my checking account to pay my loan. They take the money in a very inconsistent way so I decided to cancel the auto draft back on February. I called in March to verify it had stopped so I could make the payment and they informed me I had been stopped and I made the payment myself. Later in April I sent my payment and for some reason the auto draft kicked back in and they debited my checking account creating a duplicate payment. I called and they wired the money back to my checking acc. and ask me to email and fax another request to stop the auto draft which I did but... in May it happened AGAIN.

My loan was transferred to Bayview. From day one they have given wrong information. One representative tells me one thing and the next day I get different information from another. They are apologetic and tell me that the other rep was wrong by giving me that info. I had ask to speak to a supervisor, they transferred my call only to be put on hold for over 20min. and be disconnected. They never intended to let me speak to a supervisor. I think their own supervisors are avoiding customers calls. This is one of the worst companies I have ever dealt with.

They are clueless, rude and incompetent. They give you credit for payment they didn't draft, and don't give you credit for payments they do draft.

My short arm was transferred to Bayview almost two years ago and they are horribly incompetent. They, without my permission, appear to have converted my loan to an interest only loan and refuse to correct it. Each month, when I get a statement for the interest, I pay the normal amount and designate the overage to go into the principal, and each month they apply the overage to the next several months of interest. I am so tired of calling them to correct this issue. This error is noted in my file several times and they still cannot get it right. At one point, a customer service rep explained to me that the people that process the payments are just doing 10-key and don't look at the slips that come in with the checks so I should just keep calling. Excuse me?? Ridiculous.

They never return calls and your rep is changed constantly or no longer there. They do not tell you anything straight up and then you find out you owe a ton of money. They are not even friendly to talk to and always claim they never received anything you sent them. Then your mortgage goes back up. I am so frustrated and hurt by all the problems. Still have not seen all the figures and am scared to know. They are not professional and blame everything on you and are even rude. The details are told until it is too late.

BofA held our loan but when we needed help with the payments for 3 months when I first became disabled. BofA started a year long paperwork merry-go-round with us eventually selling our loan to Bayview Loan. Everything started to come up roses and was going great with our refi then they too sold out loan to Rushmore Loan months ago. Tax proper or was going through all the paperwork I brought in and noticed that with our mortgage interest paid notice was a 1099-C that says they charged off $25k in bad debt against us! We never defaulted on the loan and we paid them everything we were supposed to so I call them. Every option to press says it's transferring me to a customer service rep then hangs up on me! Can't even get to a human being to find out wth this is all about but it could cost us $8K in taxes we'd pay out for this lie!

My loan got transferred to Bayview in the middle of March. I call that day it got switched, they say I'm not in the system yet and to call back in 10 days... what!? So I wait a week and make the rest of my Feb payment to them. It's still sitting in my account applied to Feb. I keep getting letters and calls saying I owe them all of Feb which isn't true. I have proof I paid the rest to my previous loan company. Did what Bayview said, faxed them a letter from my previous servicer stating I did indeed pay. Now where it went when the loan got transferred, I have no clue. I call almost every day to get this resolved and nobody seems to know how to help me. I'm not sure what more I can do on my end. I have my previous loan co. looking into too. I'm just so confused on how a loan can get transferred but nothing else can. This company is terrible to deal with.

I have been requesting an appraisal for almost a year now (I want to see if I can stop paying for PMI) and I finally got them to find at least one of the 5 or 6 requests I sent. The appraisal was done January 15th and now it is April 8th 2015 and finally got an answer from them. They are telling me that I have to wait until 2038 in order to request for the PMI to be taken off, obviously they are not even looking at the fact that they have an appraisal on somebody's desk taking up space and collecting dust. Their customer service is the worst!!! If my interest rate wasn't so low I would change lender in a minute. If you are going to deal with Bayview Loans make sure that every time you need to make a request or ask any questions, you have much patience because it is difficult to deal with Bayview Loans. Good LUCK!!!

My husband had a mortgage with Baco Popular then Chase bought the mortgage and now Bayview is the servicing company. I am not on the mortgage or on the deed or hold any mortgage with any bank, as a matter of fact, I am in bankruptcy. My husband needed a modification and he authorized me as his agent to speak on his behalf when he was submitting all the paperwork needed. Almost two months ago I got a 1099-c miscellaneous tax form, so when I tried to filed my income tax, my accountant explained that Bayview had reported to the IRS that they had forgiven me about 5K, that is why I was getting this tax form and as a result, my tax return is about half of what I usually receive, but my accountant asked me to get this issue resolved before filing, otherwise I will have problems with the IRS.

My husband and I are both on SS and are disabled. We have been mailing our payments in a couple of days before the due date because our checks are deposited automatically. We have some that were not received by the due date but it is my understanding that there is a grace period. In DEC we were notified that the original mortgagee, CitiMortgage was taking the mortgage back. Now we have both of them sending us letters saying we are behind one payment of which I disagree. I have duplicates of each payment in our checkbook. Sadly all the reviews I read are all about the same practices we have encountered. We live in a 20 yr old double-wide and trying to do the right thing. My husband and I are senior citizens. Apparently these people don't know what's up with their business especially in the area of how to treat others. They are also charging with a late payment fee of which we disagree with. Thank for your time..

I received a letter from Bayview in Feb 2014 saying to contact **. I am to call immediately to discuss options that may be available, and the longer I wait, the further I will fall behind in payments. I am current on all my payments. So I called, never got to talk to a human. Left voicemail messages and never received a return phone call to explain. Then in March I received my bill saying I owed my normal amount due April 1st. So I figured maybe they found their mistake... then I just received another letter stating all the same nonsense as I stated earlier, only this time to contact someone else, not ** before I fall further behind. As far as I'm concerned, this is harassment. I will gladly join a class action lawsuit against this company.

They are incompetent, their online loan payment system is flawed, they don't know the answers to very basic questions. I have paid online for the two years. I've had the misfortune to be with them, and now suddenly they are not able to process my routing number, and no one at customer service seems to have a clue. I asked how to go paperless, since I can't find that on the website, and no one knew. They are a time waste. Bayview must provide its employees with training, and probably pay them better as well, so that they can provide services. We do not have a right to choose who has our loans. If we did, Bayview would go out of business.

THEY A NEED CLASS ACTION LAWSUIT AGAINST THEM ASAP, ALONG WITH A SHUTDOWN OF THEIR BUSINESS. I have only been with this co since Jan 28, 2015. I have had my loan for 11 years, my loan is sold to this company Bayview. I get a letter saying-- I better pay 2224.98 or foreclosure proceedings will start. I'm like whaaaaaaaaaaat?? Are you kidding me, threats and seven or more letters plus a certified letter. I am upset about all the aggression and the threat of foreclosure for one payment behind, wow. Someone need to do something about this. And hopefully soon!!!!!!

My loan got transferred from Wells Fargo on December 2014. I have only experience incompetence since. This has to be the WORST company to deal with! How are they still in business. My auto pay is setup for the 15th of every month and yet I get multiple late notices and no one ever picks up the phone when I try to reach someone. Once you do reach someone it's yet another headache! I am just stumped as to how these people stay in business.. I am so going to look to refinance just to get away!!!!

My mortgage was with Bank of America and was transferred to Bayview in 2014. I needed a loan modification due to income reduction. This past December, I faxed the paperwork as well as sending it by FedEx and I called and was informed that it had been received and the under writers were working on it and the lawyers had gotten me a postponement of 75 days for the auction that had been scheduled for December 29th. I haven't heard anything since Dec 23.

I concur with Craig from Brooklyn NY. I have paid my loan through auto-pay ALWAYS. I have not missed a payment. Citimortgage, who caused me an unbelievable amount of grief after Hurricane Ike by not paying my windstorm, turned my perfectly paid mortgage over to Bayview. They know nothing. I get duplicate communications in e-mail, mail, and FEDEX'd. The transition of my loan has been horrendous. I was auto-paying on the 8th of the month to Citi. Baview has the 5th or the 10th or the 15th. I picked the 10th. They send me e-mails saying my payment is with 2 escrow payments; they send me e-mails saying my loan payment is due 2/1, WITHOUT saying that I am really auto-paying on the 10th. This prompts phone calls WHILE I AM WORKING.

In March 2014 my loan was transferred to bayview from Franklin credit. In 2010 I filed chapter 13 because my husband was laid off for a year. Since then things have been going ok. Well in 2014 when my loan was transferred, the nightmare has begun. Well I got injured at work and was on disability and was told I could do a modification because our income had dropped, since I'm the bread winner. They sent me the papers, I completed them and mailed them back.

I had my loan with Bank of America. Without my knowledge they dumped me to Bayview, whom I have never heard of. For two months they harassed me and told me that I don't have an insurance for my condo. Condo's insurance are taken care of by HOA. Bank of America never gave them that info so I had to do all the work and find out the insurance company and give them the info. Now when I called them to make sure everything was ok, they told me that my payments have increased from $1231 to $1700 and in March it will be $1900. They also told me that my interest rate went from 2.3% to 5.3% in just few months that they took over the loan?? I can't even sleep. I'm so frustrated and stressed.

Originally, my mortgage was with Bank of America. I was never late on a payment. When changing bank accounts, BOA kept messing up with withdrawing the mortgage payments. Because of this, I was 1 month behind and they sold my loan to Bayview. My payment was $1,225 with BOA and $450 for taxes. Now paying Bayview $1,769 which included escrow for taxes and insurance. I started a HAMP with them. Turns out at the end of it all, I would save $50 a month on my mortgage but would have to pay a $20,000 balloon payment at the end, so I did not complete the process. A new surprise, I get a letter saying, "Please pay $57,281.94 by 1/1/15" and I'm 441 days delinquent on my mortgage. I see that I'm not the only person that's having problems with them. THEY A NEED CLASS ACTION LAWSUIT AGAINST THEM ASAP ALONG WITH A SHUTDOWN OF THEIR BUSINESS.

My father passed away in 2010. Chase Bank was informed of his demise. The La Pinata Condo Association put the condo into foreclosure years before I started getting nuisance calls from Chase Bank. Every time they called my cell phone and asked for my father, I would inform them that he has passed away. They would apologize, hang up, call back days later. Then Bayview loan Servicing started phoning me constantly, when I tried to explain all the circumstances, I was told that I could not be given answers to my numerous questions because I was not legally involved in the matter. If that was the case why have they continued to harass me, up until and including today.

FIRST: Bayview sent me a letter that I could refinance "guaranteed." Went through the process and was denied. Paid $500 to a crappy inspector who valued my home SIGNIFICANTLY lower than the market value. Husband got into a motorcycle accident w/ 18 wheeler; we fell behind 2 mos... After paying the mortgage for 7 years with no issue they offer a Loan Modification to "help". I am new to this process and it was NOT explained to me properly. Needless to say I am still 3mos behind. I had $458 in unapplied funds. M&T Bank claims they didn't touch it and Bayview Loan Servicing claims they didn't touch it. IT'S GONE!!! DO NOT USE M&T OR BAYVIEW - they lie and blame each other for mistakes. NOTHING GETS RESOLVED. I did my trial payments and now my file is still in "lost mitigation".

Citimortgage (whom I have had no issues with for 7 years) sold my loan and Bayview began servicing it and turned everything into a big mess. They unnecessarily opened an escrow account and raised my monthly mortgage payments over $300. I have always paid my own home owner's insurance and taxes, but they force placed HOI anyway. I faxed them documentation showing proof that I pay my own taxes/HOI and it took over 6 months for them to investigate and remove said force placed HOI. Then they kept sending me letters saying I was past due and owed 2 months of back mortgage payments. This was preposterous because I have autopay setup and they have been cashing my checks every month for a year! I once again had to fax my Asset Manager proof of my bank statements, showing that every month for the past year my payments were received and cashed by Bayview.

My account was sold to Bayview Feb. 2014. I did everything they asked, they even told me they would help me with an HOA issue I was having. I got the "modification" & have been paying consistently & on time - problem is M&T Bank has no information regarding my "modification" and has reported me to the credit bureau, bring my score down drastically. I've been calling all the numbers I have for the past month now, leaving messages when their voicemail wasn't full - including the so-called team leader & as of 10 minutes ago still leaving messages with no return phone call. Did someone mention a class action suit - count me in!!!!!!!!

Bayview Loan Servicing are professional pirates. At their will Bayview will increase your monthly mortgage payment ...unlawfully.....to rob you of your home or force you into a modification. They are professional banking crooks who feed off the elderly and veterans. Whomever regulates Bayview Loan Servicing should remove and investigate their records with a fine tooth comb. The Feds should shut Bayview Loan Servicing down. If there is a class action lawsuit against Bayview, please include me.

I'm A Tenant of Foreclosure Act in Austell Ga. The fraud has been shown to my Legal aid attorney as follows. The foreclosure was not explained by landlord. The Landlord wanted tenant to lie and say not a tenant for refinancing purposes. The tenant found this out August after a notice was delivered by posting on door and several of the same type followed by mail. The landlord wanted me evicted for alleged non payment exactly on date move. Eviction was threatened and the tenant was served. Appearance in Court was with Ga Legal Aid Society Albany Ga.

My mom who is 87 years old is being harassed by Bayview loan servicing. They bought her loan from Franklin credit almost a year ago. They are saying that she is like 6 months behind in her payments but she is not and she has money order receipts to prove it. We faxed them copies of the receipts and they kept sending her foreclosure notices. So we hired a lawyer and the foreclosure notices stopped until today when she received one. They keep applying her monthly payments to the amount they say she is behind so therefore her statement is showing that she stays 6 months behind and they apply late charges to it on top of that. So we are so disgusted with this. I don't know what else to do except catch a plane, go to them with all her paperwork in hand, take it and personally deliver it to them and tell them I'm not leaving until this is settled. Any suggestions from someone who has got burned by them?

I am being screwed by this company they cannot produce ownership of my Mort. Original Countrywide, then BOA, now these fools. Wants me to sign blank mortgage papers. Help me someone. Help.

I had the misfortune of having my mortgage transferred to this nightmare called Bayview Loan Servicing. The loan has been transferred at least 6 times within a year. All of these loan servicing companies lack customer service, but Bayview is the worst of all. They called me to collect when they already had cashed my payment, they increased the monthly payment as they please, they do not answer to letters asking them why they increased the monthly payment. It is really frustrating because there is no authority regulating these loans servicing companies. And we the consumers are always at a loss with the banks and such loan servicing companies.