Community Loan Servicing

Community Loan Servicing handled every situation or problem that came up such as questions about the escrow account and about the increase in the payments. I have been doing business with them for almost two years now and they're always very responsive. The representatives take their time to look into the history of things and the notes, and they help me figure it out. However, I thought our agreement was a 40-year loan. Now, I understand it is a 50-year loan. There are also some things that I can't understand, like why my loan never decreases. When you pay in, you expect the movement of your principal to go down. But that has not occurred.

Community Loan Servicing acquired my Bayview Lending account, and I have a mortgage arrangement with them. They've been providing information ahead of time. They made the COVID Assistance components available to me based on my needs. So, I've been good with them. The different persons who go into my account appear to cover the information thoroughly before they look at my present situation. They appear to be professional in their approaches, and I'm not having any problems with getting my situation updated. Unfortunately, it's been changing quite a bit due to these last couple of years.

My experience with Community Loan Servicing has been great. During this pandemic, they've been very helpful, very patient and understanding. They do a great job with communication. The website is very easy to use, too.

I was a client of JP Morgan Chase and I had taken my mortgage out with them. After seven years or so, my mortgage was transferred to Bayview which is now Community Loan, and working with them has been the most insulting experience. Their customer service is less than satisfactory. The way they treat their customers, based on my experience, is degrading. Unfortunately, for those of us who are with Community Loan, in many cases, we may have had financial challenges. Our credit rating is not such that we can easily move to another provider. So, we are the ones who kind of like get the brown end of the stick because we’re already at the bottom of the barrel.

I'm comfortable with them. Working with the reps has been okay. But there could be some improvements on customer friendly dialogue and ease of navigating through the website. I need to navigate through their websites a little easier to get my tax papers and dialogue with them.

Community Loan's customer service did a thing on my loan. The person was very nice and got to the point. He found out about my modification for me. The last couple of times I’ve talked to someone, the experience was the best. It was easy. I could hear and understand them, and they were very helpful.

Everything was answered the way I needed it to be answered.

So far, everything was good with my experience with Community Loan. I called them about what was the requirement or what needs to be done to get the home from out of my father's name into mine since I'm the primary person to pay the note and I live in the home. They answered my questions and they explained everything. They have good support.

The people from Community Loan Servicing answer the questions I have and they take my payment, and that's all I need. They're not pushing me to do anything, and they're not evil. They're not rude. I don’t have a problem with them but I don't like the company because they don’t refinance. I feel that if you're a company, you should be able to refinance the loan. My loan is ridiculous. 14% interest is horrible. There's no lowering of the interest rate. The interest rate is inhuman. Nobody can help me unless I try to get a loan somewhere else. Community Loan just collects the money.

It’s been a good experience with Community Loan Servicing. They send me a statement every month.

I get paid on the last working day of the month and Community Loan has got it to where they say I’m always a month behind. They don’t have that in the proper perspective for those of us who get paid once a month. But other than that, they’re not a bad loan company, although it took a while to figure out making my payment online. It took a while to get the system to let me in and accept the payment.

Hello, my name is David **, my loan has been sold to Community Loan Servicing, my experience with them has been very bad, the worst and I still have that bad experience, it has been more than 5 months since I bought my property, I have not yet been able to register my loans due to failures of the page where it says that it does not find my information. When I call customer service the operator is terrible, it does not understand what I write with my keyboard, sometimes I pay online and the operator starts from the beginning. Once I did my payment with the operator and everything had been fine when I looked at the payment days later it was late I tell it because it had not worked well. I do not recommend this bank for any loan that I am going to ask for to buy property.

Any time I called them with an issue, they took care of it. They had great customer service. When I did a web payment, it showed two payments even though I made one and they corrected it.

My experience with them has been good. Making payments has been simple enough given that, transferring a loan from one to the other company doesn't always happen timely. But everything was properly caught up. For my complication, it was at the exact same month I was changing which bank account I'm paying from and to anyway. That part wasn't their problem, it was mine.

My loan was sold to Community Loan Servicing and I was trying to make a payment but I was unable to do it. I listened to their automated response and it told me to go online. So, I did and filled out all the information. But because it hadn't been set up yet, it wouldn't let me into their portal. So, it was frustrating for a couple of weeks because I was trying to make a payment and it wasn't going too well. I called once and the representative said that nothing can happen until they set it up. I said okay and I quit calling. I think it has been resolved but I am part of the problem. I live in Virginia and Michigan, and I'm currently in San Diego. So, if anything came in the mail, it hasn't gotten to me yet. When we get things set up, I'm gonna pay the loan off. I don't like that they've put something on their website or in their messaging that said that if I don't have a number from them yet, I should standby because I can't do anything until they make a number for me.

There were some hiccups with the initial paperwork flow where things didn't happen quite as quickly as my wife expected, particularly the idea of welcome packages. The “Here's how to contact us and here's how to set things up” were slower off the mark than my wife was expecting. There was a month or so where we had to mail paper checks to the company rather than already have auto pay set up. I’d like their process of loan setup and initial interaction with the customer to happen more quickly and cleanly than it did because my wife should not have had to reach out to them. They should have been reaching out to us. And in this day and age, they should have given us the opportunity for and all the instructions for auto pay right off the bat.

My experience with their agent was fine and I have always been satisfied with Community Loan Servicing.

The last rep I talked to was pretty nice. She explained what needs to be done and showed us the forbearance plan and stuff like that. Also, she had a solution for everything I asked. She told me to hold on, which I didn't mind at all, and did a lot of searching. She broke everything down for me and put more effort out to help me. I appreciate it. So far, the experience with Community Loan Servicing was pretty good, although they could give more instructions when they send paperwork to sign. I was kind of lost what was going on.

The young lady that helped me a couple of weeks ago was very helpful. She even went so far as to text or email one of the supervisors because there was a question I had, and she wasn't quite sure how to answer it. She went above the call of duty to do that for me. I'm feeling really good about Community Loan Servicing.

At first, Community Loan Servicing sent a letter and I was kinda mixed up with it then. After that, I just called in and did what I had to do. They were nice about it. During the pandemic, the customer service called to see if we needed any help. Even now, they ask if we need any help as far as anything that we have to do.

I got on a schedule where Community Loan Servicing makes a partial payment like half of it every two weeks because I wanted to get ahead. Each year, I have an extra payment. So, their rep told me the process. He said, "Because you're caught up. So your next one's not even due till January." What we did was he took me off the automated one for now. Then this month, I'm just going to call Community and make a payment and tell them, “I want that 100% on principal,” and then we'll get it back on the every other week for January because I like to stay ahead.

I called to talk about my account and it was difficult to get through to talk to anybody. It took about 30 to 40 minutes. But the customer service was good.

Community Loan deducted two payments of $1148.68 from my bank account on 11/29/21 which resulted in an overdraft on my account. I have been trying to speak to an actual person to get this resolved and a refund processed most of the day. I have attempted to call 4 times in the past 3 hours! After holding for 20 minutes, I was disconnected 3 times! I finally reached a woman named Time who said she would transfer me to a Specialty Agent so I could get this resolved. I need this money to pay bills!! The phone number gave me was wrong! I then called again, held for over 29 minutes and spoke to another woman named "Briana". She was very nice but gave me the phone number for the HELP DESK, I then tried to call back and got 3 different recordings and when I FINALLY reached a person (CAD) after holding for 52 MINUTES. Not 5 minutes, not 20 minutes but an hour!

When I was getting closer, making a decision whether I was going to pay it off or let it go, I would call and talk to them and they were wishy-washy. There were a lot of communication problems with the other person on the other line. Whether they were Latino or Indian, I just couldn't understand what they were saying.

I called them because I checked and saw they hadn't taken the money out and I wanted to know why. It wasn't hard to get to them and the rep I spoke with was very nice and helpful.

Their customer service staff was pretty helpful and was quick and ready to assist in whatever question I had. It was mainly about logging in and viewing reports and statements.

When there was confusing paperwork, I didn't know where to send the bill and their customer service was great. They explained everything to me. It was just a quick call to confirm which was the proper address and name of the company. The only other thing was that I couldn't register to set my account up online. It couldn't connect me directly, which I thought was a little weird. Also, they didn't have a phone number to get me through them. The only way I could speak with them would be to email them, which is a little inconvenient sometimes. I emailed technical services but I never heard back and then again to follow up on it and never heard back. I went to log back on to just try it myself and see if it would work and it did. I didn't need them eventually but whoever was providing their technical services didn't respond after two email requests.

I pay the mortgage through the automated system and the system is user-friendly.

Bayview transferred me to Community Loan Servicing. This is my second month paying my mortgage, and right now, they’re doing all right by me. I call them up each time I want to pay my loan, wait a few minutes and pay over the phone. I speak to someone, and they’re very pleasant and courteous. They give me good information that I ask them about and answer it to the best of their knowledge.

Community Loan Service has worked with me very effectively. Their reps have been outstanding. I would recommend Community Loan Service. The representatives that you get when you call to make your payment, are always so very helpful. If there's a mix-up, they immediately will correct it when you let them know.