Silver Hill Capital Reviews

I called them because I checked and saw they hadn't taken the money out and I wanted to know why. It wasn't hard to get to them and the rep I spoke with was very nice and helpful.

Their customer service staff was pretty helpful and was quick and ready to assist in whatever question I had. It was mainly about logging in and viewing reports and statements.

When there was confusing paperwork, I didn't know where to send the bill and their customer service was great. They explained everything to me. It was just a quick call to confirm which was the proper address and name of the company. The only other thing was that I couldn't register to set my account up online. It couldn't connect me directly, which I thought was a little weird. Also, they didn't have a phone number to get me through them. The only way I could speak with them would be to email them, which is a little inconvenient sometimes. I emailed technical services but I never heard back and then again to follow up on it and never heard back. I went to log back on to just try it myself and see if it would work and it did. I didn't need them eventually but whoever was providing their technical services didn't respond after two email requests.

I pay the mortgage through the automated system and the system is user-friendly.

Bayview transferred me to Community Loan Servicing. This is my second month paying my mortgage, and right now, they’re doing all right by me. I call them up each time I want to pay my loan, wait a few minutes and pay over the phone. I speak to someone, and they’re very pleasant and courteous. They give me good information that I ask them about and answer it to the best of their knowledge.

Community Loan Service has worked with me very effectively. Their reps have been outstanding. I would recommend Community Loan Service. The representatives that you get when you call to make your payment, are always so very helpful. If there's a mix-up, they immediately will correct it when you let them know.

I cannot stand Community Loan Servicing. In 2015, I went through a divorce and my home mortgage, because my wife filed bankruptcy, was turned over to them. In the meantime, they do not report on me making proper, on-time payments, which in turn has wrecked my credit. My credit score went from the high eight hundreds, down to mid-fives. It also takes a long time to get through someone. They either put me on hold or I’d be disconnected. Or I’d send in all the paperwork as a huge pack and then they'd send me back a little snotty letter saying it wasn’t filled out in a timely manner. I went to the courthouse. I sent them quitclaim deed records saying my wife’s signed over all land properties and she’s no longer part of it. But her name is still on my mortgage. I sent them a copy of my final divorce decree and they still did this to me.

I was worried because it's already November, so I called them because I don't wanna be in trouble for not paying on time. I talked to this guy and I was more than satisfied. He answered all my questions. Community Loan Servicing is okay. I just pay my payment and they come and automatically deduct and that's good. I appreciate that.

Community Loan Servicing is nice. Every time I call for whatever reason, everything works fine. They're very efficient. I'm very satisfied.

My father passed away and I am just learning that his home loan was purchased by Community Loan Servicing. I am trying to get in touch with them so my attorney can send them the will and death certificate, but there is no email address and no direct phone number. The 8004575105 keeps you on hold for hours, and no one ever answers. There is no email address on the website, no fax number, and no alternate telephone numbers. This is beyond aggravating. I am trying to keep from his home becoming foreclosed, and I would think that a loan company wouldn't be so hard to contact.

Community Loan Servicing is a very decent mortgage company. They doesn't seem to be a rip-off. The only problem I had was I was trying to change my date to the date that I get my Social Security, but they would never let me change my date on the modification loan. The reps seem to be knowledgeable but they gave me no explanation. They just said I had to keep whatever date they had on the contract. But everybody’s courteous and that means a lot to me. I’m satisfied with the services.

The process was fine. But the underwriter was so slow. She didn't look at the file in one shot. She went like via a menu. So when she found something missing, she stopped and asked for it. Then we sent it then she continued. But she found something else. She took her time because every time, she put the file aside and when she got to the file again, she took more time. Then she found something else missing. After we finished all the menu, some items we submitted earlier expired. She asked for them again. So it took a long time. She was not experienced enough to look at the whole requirement. There are 10 requirements but three were missing. She requested these three missing requirements and then we sent it over one time, and it was done. But I wish next time, they just look at the file in full and ask for the needed documents one shot and then we could send it one shot and we're done.

I refinanced with someone else, and then they sold the mortgage to Community Loan Servicing. As far as their customer service, I got all the information that I requested when I called. So, it was great. I did have to wait about five minutes but it wasn't even that much. With other companies, I've waited even over 40 minutes.

My loan just transferred to Community Loan Servicing and no one will answer the phones. I have called the following numbers 855-813-6597, 800-457-5105, 305-646-3980, 877-676-1565 and 800-771-0299 and once I select my option (which I have tried them all) I'm transferred and recording states this is not a working number for Community Loan Servicing. TOTALLY NOT IMPRESS. I have also emailed them with no response. If anyone knows how to reach this company please respond thanks.

The customer service was very knowledgeable and helpful when I reached out for my balance.

Working with Community Loan Servicing has been good so far and I haven’t had any problems making a payment.

I paid my mortgage through my Bill & Pay with my bank, and I paid it on the 4th but Community Loan didn't collect it till the 22nd. So, I've got missed payments that really weren't. I don't want my payments to be marked late when it's there and it's not collected. I have six mortgages because I invest and none of this happens with any other mortgage company I have. It's annoying me.

The reps at Community Loan Servicing couldn't have been nicer folks to deal with. I needed their service to get my mortgage straightened out. Also, I was hit by a car and out of work. Then, we were COVID infected and we're looking for work right now. Community Loan Servicing was able to defer the payments to the rear end and back to my monthly payment. But I didn't get the escrow resolved. The lady that I worked with was able to walk me through four various options and was so personable. It was almost as if she could relate with the situation. I deal with a lot of customers myself as I work for waste management and her demeanor was how they were trained. Whereas I've talked with others and they were just terrible to talk to. So they must have very nice culture there at Community Loan Servicing.

I am very pleased with the feedback that I get from the Community Loan Servicing representatives when I do call them. I've had a tough time with the previous servicer, and so, it was a welcoming change with Bayview. I was hoping the same thing would be transferred over to Community Loan. So far, so good. Hopefully, it will continue that way because I don't want any unpleasant surprises. I'm satisfied so far.

The whole process of working with Community Loan Servicing was really good. It was smooth. I just called in, spoke to a representative and it was all set up within a matter of a few minutes. However, when I was trying to see when the forbearance period was ending, I had a little problem with some of the representatives getting an exact date. I had a hard time getting an answer. The last person I spoke to was more knowledgeable. Other than that, the whole process went really well. They were always good about calling me and staying in touch. I got emails, too. It did go a little while there toward the end where I hadn't gotten any phone calls, which concerned me a bit. Because I thought maybe I had changed one of my call settings. But I've been pretty happy with the service that I've gotten from them.

So far, Community Loan Servicing is good and I don't have any issue with them. The interest rate I have is low.

The experience I've had with them thus far has been positive. I've spoken to a representative occasionally and everyone has always been pleasant and professional.

I put up money against my house and Community Loan Servicing let me borrow X amount of dollars on it and they promised me in six months they were going to refinance with a 15-year note. They totally knew that the house wasn't finished and because of that, they didn't refinance it. They hung me on 30 at 10% interest. I had good credit but it was too short a notice and I built on three quarters new construction on my house. I'm still paying on this 30-year note and on top of that, I got the kids to raise and the wife educated, which was 85 grand that I had to come up with to get over that. They did not do what they said they're going to do. They got the house. They got me.

The Community Loan Servicing reps were very encouraging and polite, and they were able to answer my question. I lost track and I thought I was behind in my mortgage but they informed me that I was not. So, they helped me make a payment for the month that we were in. It’s easy to make a payment although sometimes, there is a little bit of wait time. But then, they're very helpful once you get them. To keep track of my progress, they send out monthly statements. If I need information in the meantime, I can call. They give you a number or a way that you can reach a customer service rep.

The loan officers at Community Loan Servicing were all very helpful. When they offered the forbearance program, the one lady was so good. She really took the time to walk me through the whole thing. I just wasn't very fortunate to get her again. She was the best agent throughout the process and everything that I had experienced. She was really nice, patient, kind and empathetic. Then I got this guy and I was giving him my routing number and bank information, and he was talking so fast. I couldn't keep up with him. Now, I'm in a deferred payment plan program, and it's okay. It's holding me accountable to do this and this. It's kind of frustrating that at one time, I had a bank loan that met my needs. The only thing that I didn't understand is that, was I reapplying, refinancing, or what was I doing with my home? I was losing the interest and the equity in it if I had any.

Cheryl and her team's immediate follow up to rectify the error completely changed my initial opinion of Community Loan Servicing. It turns out that the incorrect mortgage balance is really due to Rocket Mortgage not having transferred the one-time payment amounts that I had made prior to the transfer of the loan. Cheryl personally kept me updated throughout her team's follow up with Rocket Mortgage via timely phone calls and ultimately resolved the issue quickly. Further, she assured me that they are proactively and concretely addressing the gaps in customer service that I had initially experienced.

I have been going through some tough times with this pandemic. I was in danger of losing my home. I called Community Loan Servicing to see how much time I had before the foreclosure process was going to begin. The first thing the representative said to me is 'we are going to do everything possible to prevent that from happening'. She went over my account with me and came up with a way to not only help me stay in my home but also gave me some time to get the account current. They are simply the best - do your part and they will bend over backwards to help. I cannot say enough good things about CLS - they are simply the best!!!

Community Loan Servicing was a good place to be. I'm retired now and I receive my social check once a month. So, I talked to them that when I get my check, I call right away from my mortgage, and pay it. They are good people to work with. I was impressed with one or two reps in the years I've been with Community. They were very helpful. Not all of them are like that. I guess it's because of my accent and they get frustrated. So, that's the only thing and I tell them I would call later to speak to another agent. I'm lucky to get a good agent and I tell them what was going on. And they would be, "I'm so sorry to hear that."

I love Community Loan Servicing. They're awesome. They bought my previous mortgage holder, and I just transferred with them. Their representatives were friendly and they're polite on the phone. You can understand them. They're not foreign that you have to keep saying, "Huh? Huh? Excuse me?" They're great people to work with.

I had a good experience with Community Loan. I wanted to get a payoff balance. They were very helpful and answered every question I needed to be answered. Great customer service.