Community Loan Servicing Reviews

Community Loan Servicing is a very decent mortgage company. They doesn't seem to be a rip-off. The only problem I had was I was trying to change my date to the date that I get my Social Security, but they would never let me change my date on the modification loan. The reps seem to be knowledgeable but they gave me no explanation. They just said I had to keep whatever date they had on the contract. But everybody’s courteous and that means a lot to me. I’m satisfied with the services.

The process was fine. But the underwriter was so slow. She didn't look at the file in one shot. She went like via a menu. So when she found something missing, she stopped and asked for it. Then we sent it then she continued. But she found something else. She took her time because every time, she put the file aside and when she got to the file again, she took more time. Then she found something else missing. After we finished all the menu, some items we submitted earlier expired. She asked for them again. So it took a long time. She was not experienced enough to look at the whole requirement. There are 10 requirements but three were missing. She requested these three missing requirements and then we sent it over one time, and it was done. But I wish next time, they just look at the file in full and ask for the needed documents one shot and then we could send it one shot and we're done.

I refinanced with someone else, and then they sold the mortgage to Community Loan Servicing. As far as their customer service, I got all the information that I requested when I called. So, it was great. I did have to wait about five minutes but it wasn't even that much. With other companies, I've waited even over 40 minutes.

My loan just transferred to Community Loan Servicing and no one will answer the phones. I have called the following numbers 855-813-6597, 800-457-5105, 305-646-3980, 877-676-1565 and 800-771-0299 and once I select my option (which I have tried them all) I'm transferred and recording states this is not a working number for Community Loan Servicing. TOTALLY NOT IMPRESS. I have also emailed them with no response. If anyone knows how to reach this company please respond thanks.

The customer service was very knowledgeable and helpful when I reached out for my balance.

Working with Community Loan Servicing has been good so far and I haven’t had any problems making a payment.

I paid my mortgage through my Bill & Pay with my bank, and I paid it on the 4th but Community Loan didn't collect it till the 22nd. So, I've got missed payments that really weren't. I don't want my payments to be marked late when it's there and it's not collected. I have six mortgages because I invest and none of this happens with any other mortgage company I have. It's annoying me.

The reps at Community Loan Servicing couldn't have been nicer folks to deal with. I needed their service to get my mortgage straightened out. Also, I was hit by a car and out of work. Then, we were COVID infected and we're looking for work right now. Community Loan Servicing was able to defer the payments to the rear end and back to my monthly payment. But I didn't get the escrow resolved. The lady that I worked with was able to walk me through four various options and was so personable. It was almost as if she could relate with the situation. I deal with a lot of customers myself as I work for waste management and her demeanor was how they were trained. Whereas I've talked with others and they were just terrible to talk to. So they must have very nice culture there at Community Loan Servicing.

I am very pleased with the feedback that I get from the Community Loan Servicing representatives when I do call them. I've had a tough time with the previous servicer, and so, it was a welcoming change with Bayview. I was hoping the same thing would be transferred over to Community Loan. So far, so good. Hopefully, it will continue that way because I don't want any unpleasant surprises. I'm satisfied so far.

The whole process of working with Community Loan Servicing was really good. It was smooth. I just called in, spoke to a representative and it was all set up within a matter of a few minutes. However, when I was trying to see when the forbearance period was ending, I had a little problem with some of the representatives getting an exact date. I had a hard time getting an answer. The last person I spoke to was more knowledgeable. Other than that, the whole process went really well. They were always good about calling me and staying in touch. I got emails, too. It did go a little while there toward the end where I hadn't gotten any phone calls, which concerned me a bit. Because I thought maybe I had changed one of my call settings. But I've been pretty happy with the service that I've gotten from them.

So far, Community Loan Servicing is good and I don't have any issue with them. The interest rate I have is low.

The experience I've had with them thus far has been positive. I've spoken to a representative occasionally and everyone has always been pleasant and professional.

I put up money against my house and Community Loan Servicing let me borrow X amount of dollars on it and they promised me in six months they were going to refinance with a 15-year note. They totally knew that the house wasn't finished and because of that, they didn't refinance it. They hung me on 30 at 10% interest. I had good credit but it was too short a notice and I built on three quarters new construction on my house. I'm still paying on this 30-year note and on top of that, I got the kids to raise and the wife educated, which was 85 grand that I had to come up with to get over that. They did not do what they said they're going to do. They got the house. They got me.

The Community Loan Servicing reps were very encouraging and polite, and they were able to answer my question. I lost track and I thought I was behind in my mortgage but they informed me that I was not. So, they helped me make a payment for the month that we were in. It’s easy to make a payment although sometimes, there is a little bit of wait time. But then, they're very helpful once you get them. To keep track of my progress, they send out monthly statements. If I need information in the meantime, I can call. They give you a number or a way that you can reach a customer service rep.

The loan officers at Community Loan Servicing were all very helpful. When they offered the forbearance program, the one lady was so good. She really took the time to walk me through the whole thing. I just wasn't very fortunate to get her again. She was the best agent throughout the process and everything that I had experienced. She was really nice, patient, kind and empathetic. Then I got this guy and I was giving him my routing number and bank information, and he was talking so fast. I couldn't keep up with him. Now, I'm in a deferred payment plan program, and it's okay. It's holding me accountable to do this and this. It's kind of frustrating that at one time, I had a bank loan that met my needs. The only thing that I didn't understand is that, was I reapplying, refinancing, or what was I doing with my home? I was losing the interest and the equity in it if I had any.

Cheryl and her team's immediate follow up to rectify the error completely changed my initial opinion of Community Loan Servicing. It turns out that the incorrect mortgage balance is really due to Rocket Mortgage not having transferred the one-time payment amounts that I had made prior to the transfer of the loan. Cheryl personally kept me updated throughout her team's follow up with Rocket Mortgage via timely phone calls and ultimately resolved the issue quickly. Further, she assured me that they are proactively and concretely addressing the gaps in customer service that I had initially experienced.

I have been going through some tough times with this pandemic. I was in danger of losing my home. I called Community Loan Servicing to see how much time I had before the foreclosure process was going to begin. The first thing the representative said to me is 'we are going to do everything possible to prevent that from happening'. She went over my account with me and came up with a way to not only help me stay in my home but also gave me some time to get the account current. They are simply the best - do your part and they will bend over backwards to help. I cannot say enough good things about CLS - they are simply the best!!!

Community Loan Servicing was a good place to be. I'm retired now and I receive my social check once a month. So, I talked to them that when I get my check, I call right away from my mortgage, and pay it. They are good people to work with. I was impressed with one or two reps in the years I've been with Community. They were very helpful. Not all of them are like that. I guess it's because of my accent and they get frustrated. So, that's the only thing and I tell them I would call later to speak to another agent. I'm lucky to get a good agent and I tell them what was going on. And they would be, "I'm so sorry to hear that."

I love Community Loan Servicing. They're awesome. They bought my previous mortgage holder, and I just transferred with them. Their representatives were friendly and they're polite on the phone. You can understand them. They're not foreign that you have to keep saying, "Huh? Huh? Excuse me?" They're great people to work with.

I had a good experience with Community Loan. I wanted to get a payoff balance. They were very helpful and answered every question I needed to be answered. Great customer service.

They said the payoff would take two days, but it took almost two weeks. The rep said that that request normally takes two days and then, what they did to me, it looked like a cell phone picture of a piece of paper that somebody had wrote out. So far, I'm not happy. I haven't got anything saying I need to mail payments to Community Loan or to a different address. So I'm not changing anything right now.

They've been good but the website is not very user-friendly. I like to pay online and I couldn't get the online account set up. I called and they even had difficulty getting into their website. But that's the only hiccup. Their reps were very helpful and nice.

The transition was smooth when my loan was sold to Community and every time I call in, everyone has been helpful. The only thing was last month, I called in to pay my monthly mortgage and the automated system would not allow me to get to a representative. It gave the option to pay but it kept just sending me back to the beginning of the whole message. The automated system needs to be checked, taken a look at, and tweaked a little bit. But other than that, once you get ahold of someone, everything is smooth. I'm happy with them.

Community Loan's statement is not for customer service. It's complicated sometimes. Every week is a different plan. We were on the forbearance plan and I wasn't understanding my statement. It was telling me that I had this full amount to be paid. So I was kind of confused. I called two times and both times it was amazing. The reps were very knowledgeable and helpful.

They were on point. Communication was outstanding! They stayed with me from start to finish. I highly recommend their services to anyone. Very informative and helpful. It only took a couple of weeks to complete the entire process.

Terrible experience from beginning to end. My parents are on my loan and we all had issues with the loan portal. The process took about 9 or 10 months to complete. After closing, I was notified the closing had to be redone because they neglected to get signatures for one item. Inconvenient and unprofessional!

Our loan started w/ Chase Bank, they sold the loan to Bayview Loan Servicing... We had to modify the loan in 2017. In late 2018 we were behind in payments, in Feb 2019 filed for Chapter 13. From Feb 2019 - May 2020 made our post-petition payments every month. My statements were going to our attorney's office in which there was no written request for this. We got one activity report, which had all my payments made, and notice that Bayview was posting all my post-petition payments were being applied to the pre-petition payments that was filed in the BK case.

They’ve been nice. Every time I called, I told them I sent a payment and asked them if I could I pay more, and they are okay with that. The rate that they gave me was good. I want to hurry up and get my house paid off, so I won't have to be paying as I retire.

I was with Bayview Loan Servicing and then my account was sold to Community Loan, which has been fine for me. It's been very good as always with Bayview. I get very good service still because they call me. The only thing is that my payment is due on the 16th, and I usually can't make it until the 30th to 31st, when the direct deposit comes in. I found out that if I phone it in and have them to draft, it comes out before the 15 days are up, and I don't have a late fee. But everything else is all right. I either call them or when they call me, if it's not a recorded line saying to call, I always go ahead then. Everything has been run very smoothly.

They're good. The only problem I have is that, when I make the loan note and every time I send it in, I send extra money in towards the principal, but every time, it never goes to the principal. They make it so that my next note is not as much. I write on there. There's a line, "To add towards principal." But they just don't do it, so I have to call and change it. Now I have a girl that I call directly and if it happens, she takes care of it for me.

There was a technical issue for a month where they were sending out notices repeatedly saying there was no payment and when I called, they said this is a known problem. The person was very knowledgeable and helped me work through it. It turned out to be a great interaction and that was the only issue that I've had since I've been with them. Every situation has been positive, even when I was calling when I was confused and didn't know what was going on. They worked very well with me.

Community Loan Servicing's website is kind of awful and very sloppy. I don't like the way it's designed. If the customer clicks on account summary, it should take them to an account summary page and not to the bottom of the page that the customer is on. Their phone system is long and cumbersome, too. I tried to register my loan so I can pay it online and it said it was not available and to call customer service. I paid my first payment over the phone on the automated system. Trying to get a human being through the phone takes too long. I lost patience and said I would call back later. I shouldn't have to spend 30 minutes trying to get ahold of a human being. Their phone system should be a little bit more streamlined.

I needed to get a payoff document and I called Community Loan Servicing and spoke with someone. They were able to get the information to me within about three days. How much the time it took, it was exactly what they said. I'm very satisfied. Community Loan Servicing is a very professional company that I would recommend anybody to do business with. Getting through and being able to speak with an agent has been very easy. I never had an issue with getting through or asking questions.

I talked to a rep and she was able to explain what went on and had all the information. The only issue, she couldn't really explain why PRMG gave us Bayview’s name. She had said that the switch was back in October and either somebody gave PRMG the wrong info or they had no luck. But everything was copacetic and it worked out fine. She was very pleasant to talk to and knew what was going on. I asked her one question and she put me on hold and found an answer to that. Then, she came back and had the answer.

I like that Community Loan Servicing will allow me to pre-schedule my payments to be drafted. A lot of times, I have to wait until my check is direct deposited. So, today is Tuesday. If I know that my check will be direct deposited on Thursday or it may not be direct deposited until next Thursday, they will allow me to schedule a draft for next Thursday. I love that about them because sometimes, I don't know when the check is coming. I'm satisfied with what I received from Community Loan Servicing. They email and they text, and they're okay.

Community Loan Servicing is a very good company. I refinanced my loan with somebody else, and then they sold my loan to Community Loan Servicing. The price stayed the same and it's been the same ever since.

Community Loan took over on another loan service that I had, but my experience with them is good. They are so wonderful, understanding, kind and helpful. If I had questions about my escrow and stuff, they totally explained. They were so patient.

My monthly payment changed and Community Loan Servicing was unable to process it because it was sign up for one amount, and they wanted to pick up another amount on top of it. My bank does not allow that. So, I contacted them to pay the difference. In the beginning, the rep didn't understand what I was calling about, and she wanted for me in automatic payment. I said I already am. It took her five minutes, a whole conversation from beginning to end to fix the problem. I would like to have people that when something doesn't go right with the payment, they should give me a quick call, because I take care of my finances right away if somebody calls me. I get a thousand emails and it's very difficult for me to figure it out which email comes from who. I will have to read a thousand emails in order to figure it out that my bank sent me an email. It doesn't come with a bell saying, "This is important. This is important."

When I phone my payment in, it’s five minutes before I get to ask things. It asks me about the COVID. Other than that, I’ve had good dealings with Community Loan Servicing. Get placed with them.

The customer service is good. They send me the paperwork or whatever notifications I need through email or by regular mail, and I follow from there. I called them once because I wanted to get a copy of my year end statement and they helped me through that.

The lady I spoke with at Community Loan Servicing two weeks ago was extremely helpful. She answered all my questions and gave me some great advice. So, it worked good.

Every time I've called, I've had someone different. I spoked to one young man who asked if I wanted to only deal with him, and I said yes. And that was the first and last time that I ever spoke with him. I would like to deal with one person exclusively. Also, my mortgage payments are deducted directly from my checking account twice a month, and something happened where someone at Community Loan Servicing incorrectly input my account number. So, the payment was returned to my bank. And then, I got a call saying that my mortgage payment was past due.

Community Loan Servicing has helped me a lot. I make my payments through my checking account and I have no problems at all with them. The reps do a good job. They answer all your questions and whatever you need, they’re there to help you, and I appreciate that. Community Loan has done a great job.

My payment didn’t come out and the rep explained what happened. It was a glitch and hopefully, we’ll see in two weeks of it comes out. People should give Community Loan a try and talk to them.

Initially, I had a lot of issues getting mail from Community Loan Servicing. They kept telling me they mailed me stuff and I never got it. Also, I've never been able to pay by Western Union but that was an easy fix because I call in every month and I pay and it's fine. Lately, I've been getting my mail from Community Loan so that has been fixed. They had no problem doing the best they could to resolve the things that I had issues with. The reps were nice and helpful. I was in an emergency situation and the guy sat there and held on the phone for about 10 minutes waiting for me. Another time, we were trying to get something fixed and we had to do an emergency with them. He took the number and he said that he would call me back in 20 minutes. The guy called me back when he said he would.

My loan was with someone here in Columbus, Ohio, and they sold it to another company. Community bought out that other company and their customer service has been fine. I haven't had any problems.

Community Loan Servicing's customer service is great. They always answered every question to my satisfaction. And they've always been courteous and professional. They don't keep me on hold for a long time ,and they just check and give me what I need. Community Loan is a good place to get a loan and get financing. They work with you. And if you're having any kind of difficulty, they work with you with that as well.

The rep was very helpful setting up bi-weekly payments and went through an amortization schedule.

My mortgage has traded hands five times. It's been crazy. Right now, Community Loan Servicing ​is great because I'm getting some information. However, when Bayview took our loan from Chase, they were terrible. They called in order to foreclose on the house. We filed bankruptcy 10 years ago and we had an arrangement with Chase to get an extension on our payments, which Bayview never agreed on.

My loan has been financed for over 24 years. For the first 14 years, the communication was excellent. I'd go in, pay a bill and customer service would cross it over to the main department. They were extremely friendly and they knew me as soon as I opened the door. They would tell me that if I needed something, they would be there.

Community Loan Servicing's rates are fine but I'm not happy with their computer system. If you're paying for May and you happened to make that payment in April, they make that payment automatically as a principal payment. When May comes, they say you haven't paid any of your May mortgages. When you try to ask them to transfer the payment to May, it's a hassle. You have to make several phone calls. Each representative you talk to has a different solution or explanation as to what's happening or what will happen. I find myself having to make phone calls almost every day until the issue is resolved or until I see the money gets moved. It takes such a long time.

Community Loan Servicing took over the loan services that I was with. I only owe 100,000 on the house and I’ve been trying to keep it up because it’s almost paid for. They paid the property taxes and the insurance when they didn't really have to 'cause I usually pay that. I wasn't escrowed, but they escrowed me in upping my payments without me even knowing about it, from 751.83 to 921.04. They told me that as soon as I sent the declaration page from USAA saying that I had insurance, that they would look into it. I called USAA and the lady didn’t even know what was going on. She kept going back and forth and finding out. She sent the declaration page. But they haven’t done anything because this monthly payment is still coming out.

I was gonna pay a few days late, and I called just to let them know, and they were very helpful with that.

I spoke to Mickey and she was very excellent. I loved her service. She was so willing to help. I sent my payment in the mail with a note saying to apply it to my basic account. But they put it in the wrong thing. Mickey went all the way back to August and that’s where she found it at because she said she saw something. She took time with me to find out what the problem was and I did what she said. She helped me greatly. But now, I received an envelope from Community a few days ago, and it’s got past due. I've never been past due because my payments come on automatically from the bank. I'd like to see my figures right. Other than that, my experience has been great.

Everybody has always been fantastic and great at Community Loan Servicing even though some of them might have taken a little longer than others. The last rep I got was good and she took care of everything. Every time I called, anybody I talked to was always kind and fixed my issues. I would refer Community Loan in a heartbeat.

Community Loan Servicing has been great, so far. It was fine dealing with their representative.

I discovered my payment hadn't arrived. I mailed it on the 1st, and it was the 18th, and my check still hadn't cleared. The representative was very helpful and extremely nice, which was highly unusual. Most folks were in a hurry, but she had nothing but time and was understanding and told me what I needed to do, and so it was a very positive experience. I was very comfortable. When I called again, I was asked if I would like to speak with that person or someone else, and I said that person. I made my payments over the phone, and she allegedly waived the late fee, but it still shows up in the bill that I've gotten since then.

The young lady at Community Loan was very nice, helpful, and patient. She walked me through the whole process. Even when I couldn't find things, she was like, "No problem". If I could get her every time I make a phone call to them, I'll be happy.

Community Loan Servicing was very professional and polite. I've had a good experience with them. Whenever I need to call them to find out information about my account, they've been very helpful.

I have never been treated so poorly by a company in my 43 years of life. As someone who manages a very large division in a customer service industry, I cannot imagine any of my staff treating a customer the way I have been treated. The level of incompetence is ridiculous. I have had to send an insurance check for almost $40000 three times to the same department and no one can seem to figure out how to correctly stamp it for endorsement. The wrong stamp has been used two times. It’s been sent back to me via regular mail despite me paying for a UPS label. I received it after waiting 12 days only to have it stamped incorrectly. I returned it via UPS overnight mail only to have it sent back with the wrong stamp again!!!! I am never permitted to speak to a supervisor.

I had some information that needed to be corrected from Bayview. Once it became Community Loan Servicing, I sent an email and then, they corrected it within a short period of time. So, that was a good experience. I didn't have to make a second request for that transaction. I had also asked for my loan payout. When I had questions about it, I talked to a rep and they were very helpful. They gave me some tips as far as how I could get that information faster. So that was a good experience with the customer service rep.

When I got the loan originally, I was with a different company. I've been late on payments and I've never been able to catch up. Now, they've gotten me on more than I've ever owed and I’ve been paying it off for however long. I've had this loan now for 15 years. They kept switching me. When it was taken out, the people that took it out for me did it a little bit fraudulently. When I was with Bayview, they gave me a loan modification but there was no way I could even get to pay it.

I've had the mortgage with Community Loan Servicing for several years. I called to see what my payment was and they were helpful and friendly.

We pay Community Loan Servicing via autodraft bi-weekly and it's easy.

Community Loan Servicing's reps are good.

I get direct deposit and they take it out every month. They've been good and I have no problems with them.

Community Loan Servicing has been good. I call them to make my payments but they didn’t answer. But I was told that there was automatic payment so the machine would take care of everything.

The reps answer any questions I asked if I was unsure about something. It's been decent with them.

Our bank had to be liquidated and Community Loan Servicing purchased our loan. Horrible would be a compliment for their reps. The process started off with them needing copies of the proof of insurance on the home. We faxed it for I don't know how many months and they told us the wrong fax number and that they weren't getting it. They charged us some obscene rate of $6,000 a year for insurance. When the PMI got down from the original valuation of the home, they said the home had devalued that time at 2008. Then, they continued with the PMI for how many years. When the valuations did go up, we got another run around saying, "Well, we take it over the average of three years." So, it was always contradicting into their favor, and it's not customer-friendly.

I was with Bayview. And when my husband lost his job last year, Bayview and I talked. We couldn’t pay the whole loan. They said it was fine. I paid all of the interest and as much as possible of the principal and we didn't have any problems. And then, my husband went back to work after six months. But they switched me to Community. Everyone understood me when we talked. However, I'm having a hard time with some of the people that I speak to. They do not understand what I'm saying. I cannot call and talk to anyone. They call me and that's when I get to talk to them. I find it hard for me to get to them. I know part of it is because of COVID. But I'm not changing. I'm not refinancing for any reason other than my interest rate is 8.8 with them, and I'm going to get it to 3.25. And that's a big reason to change.

I've been more than happy with everybody from Community Loan Servicing that I have spoken to, and they've been very helpful for me. I was pleased with all the phone calls that I got, and everybody was very professional. Everything was good.

Community's customer service is good. The reps are perfectly reasonable individuals. Nobody wants to talk about their house payments and crap like that. But they've been very professional.

I'm having a lot of trouble hooking up with them electronically to clear my payments through my bank. For some strange reason, Bayview was recognized to work through automatic bill pay with my bank. But when I changed this over to Community, nothing works. I have talked to my bank about it and they told me it's Community's problem. I have talked to Community and they told me it's my bank problem. I've had this issue with Community going on since they changed over. So, me making a payment with them is a real pain in the butt. They told me I could go sign up with their website, do a bunch of login stuff. But I wanna go to my bank, load up on their information, and then make the payments. I have two different loans with them, which means I can’t have just one login. I have to have two logins. I don’t want two logins. I'd like to square away their electronic loan processing.

In November 2020, I thought it would be simple enough to do a refinance with BLS. I was so wrong in thinking that. Their processor sent me a list of questions asking for documents on 11/20/20. Within 48 hours I sent back everything. After that their title department asked me the same documents on 5 different occasions. After escalating that issue, they "suddenly" found what the problem was and found the documents. Today 1/26/21, the original processor is no longer with the company and what a surprise, they are asking the same documents again! Now they are also saying that if they need to extend my rate lock that expires 3/2/21, they will do it at no cost on my part. Seriously! You are going to take another 30 days and BLS has the audacity to say that they could extend at no cost to me. Now I need to find who is in charge so I can send them an email. No one cares at BLS.

There's a possibility of a reduction in hours for me due to the pandemic. I wanted to find out how that would affect me if I had fewer hours, which would hurt my pay so I sought help from Community Loan Servicing. Their representative was informative and gave me some detail on how the process works. I was comfortable working with her. But I didn't like that I was told that there would be a foreclosure proceeding that automatically goes into play. I've been in my home for 14 years and I plan on being here forever to have something left for my kids. So that standard that she was saying didn’t make me comfortable at all. Other than that, everything was great.

The customer service Community Loan Servicing was wonderful. When I call over there, I make my payments on time and they're very nice about doing what they need to do to get it.

I spoke to more than one person at Community Loan but there was one person at the beginning that I spoke with regularly when I had a problem. That person was very helpful. I cannot complain with each one I spoke to. They were all courteous to me. You can ask questions and if it was something that was misunderstood, they would check it out and come back to you. I had a very good experience with Community Loan.

The reps at Community have been nice and polite. Everything has been good.

Everybody has been nice to me since I’ve been with them. They always answered my questions. They were also clear to me and gave me everything that I need from them and I just sent them everything.

My experience with Community Loan has been fantastic so far. Everything has been very professional. No stress. They've answered all my questions in a clear and timely manner. It was good, especially after 2020 and the stress that everybody's been under with a pandemic. Because my job was affected by COVID, I was on a plan where I didn't make payments for a few months. =When things settled down, I'd be able to go back to making payments. They were understanding and worked with me.

We have not been getting paid since about the middle of the year and the city of Chicago has been closed. So, we just started a new job and we're waiting again to start everything. But so far, it's bad for us. I spoke to Community Loan Servicing about two months ago and I told them the whole situation. I was going through COVID as well but now, everything is good. They told me not to worry about it and that somebody's gonna contact me shortly although nobody has contacted me yet.

I originally started with BoA and then we got transferred to Bayview. I reached out a couple of months ago and wanted to find out if my loan could be looked at - if I am qualified to apply for a new home loan and the new lower rate. I was told that somebody will reach out to me to assist me with that. The experience is not always perfect but it's understandable with all of these things that are happening with the pandemic and there are always new processing guidelines being established.

My payment with the other people had been coming out of my checking account and these people take it out on the 1st. They should take the payment out at the end of the month. Other than that, I had no problem with them.

I call them every month to make my payment and that was when I found out Bayview switched to Community, and Chase switched to Bayview. I wasn't informed at all. A little notification would have been nice. But everything was a smooth transition, as far as from Bayview to Community.

The guy I was talking to helped me out quite a bit and got my house payments lowered to where I can afford them and that worked out pretty good for me. They did well.

It was a seamless transfer from Bayview Loan Servicing. When it switched over, a couple of months back to Community Loan Servicing, there's no difference in customer service, it's just a name change for us. They've always been courteous, kind, friendly and helpful. The website is user-friendly too. I have not had a negative experience with them.

Our experience with Community Loan has been fine so far. Their reps were nice and professional.

Community Loan has been better than most companies that have had my loans. They scare me because they always tell me my loan is late. When I have the HUD loan, I can pay anytime within 30 days. Then this last time, I paid my loan to Bayview. Then they switched. Not that I was late, it was like it didn't transfer over. But they've handled my concerns really well. They were very professional and very courteous.

Our experience with them has been good. But they should have told me they were changing their name. I had read a whole bunch of derogatory comments about them. So I was really apprehensive about going from Chase to them for handling my mortgage. They should also shorten the waiting time. They said, "Because of COVID we have longer than usual waiting time." But they're still getting the same amount of money. They should just hire more employees. But they've been really fair and they've been quite reasonable.

This company has tried to change names to cover up the fraudulent practices of Bayview Loan Servicing. They are trying to revive an old account that is well beyond the statute of limitations from the original creditor and is a debt not owed. They are deceptive and doing illegal practices, beware!!!!

When I tried to call them, it was very hard to communicate with them, because they only go by back East. One time, I sent them a check for $372.43, and they lost it. Now it just comes out automatically out of my account. Then I had to call them and asked them if they could take it out on the 6th, not the 24th.

They sent me a letter the other day saying I had to send some extra money for the escrow because my taxes on my property went up and my insurance on the house but, it stayed the same. Other than that, I have no problems with them.

Community Loan handled the servicing of the loan just fine. I didn't have any issues with them.

Community Loan Servicing has been pretty good. I needed some documents requested. I was refinancing my mortgage and I worked that with Bayview. I first got a modification. They sent it to my attorney. Then, my attorney didn't forward the paperwork signed. So I had to do a payback program. On the payback program, the printouts from them showed that it was late even though that was what we agreed to. So it shows the payment due date as previous. And the way that Community Loan Servicing applied it was a little different, although it was what we agreed to. They asked me if I paid my mortgage payments all on time in the last 24 months and told them yes. It was a carryover right before I filed bankruptcy. So it was a little screwy. But that was the only quirk with them. Bayview wasn't the highest-rated one in history but I had no issue with them.

It has become very confusing because now, Bayview is called Community. I just went through all my mail this weekend. I have statements from Bayview and statements from Community. The last time I called, they said that everything will be the same. I had the W-9 forms to fax. It was confusing. That wasn’t told to me that would happen before I’ve had to fill that out.

We went to refi our home in July 2020, we were excited to have a great savings with the drop in interest rate. So we had a closing date of October, but I must say the lack of communication with this company that use to be Bayview Loan Service. Is lack of, they have no communication unless you ask. And when you ask you will get an answer at the minimum a week later. Their underwriting department does not have clue what they are doing, or the employee are just incompetent. Probably both! Now we have missed our first lock in date of Oct. and working on Dec. I have lost thousands of dollars in savings over this 4 month period that is not over yet. I will be refinance my home in spring time to get away from them and not giving them the pleasure of having my money for 30 years...

I had a huge auto repair and I needed to let Community Loan Servicing know. I also had to set up a payment to take care of it because I didn't want it to go unnoticed around me. I wanted to do what I could to let them know what was happening. I was able to explain easily what happened and when I offered to make the payment at a different time, they recorded that and thanked me for reaching out to them and letting them know. It was a very friendly and professional experience. I spoke with a person some weeks ago and I had positive feelings after the call because they did a good job of listening and offering help. They handled everything very well. In terms of customer service and speaking with one of the staff people, Community Loan Servicing will have somebody who's very helpful and cooperative. They'll do anything to help the customers out, which is always appreciated. I'm very pleased with this first experience with them.

I took my mortgage out with City Finance and then Bayview bought them out. Then all of a sudden, my billing comes in showing that it's a different company. I got a letter and a card saying they were changing their name. So, I didn’t know until I called to find out. I knew my payment was going to somebody because they do automatic withdraw and I talked to Sean. He helped me through the whole thing and told me all that. But they should have sent me a letter saying that they were changing it over. I explained to Sean what my problem was about and he walked me through it. He said that they didn’t sell out to another company and has decided to change the name, and would keep withdrawing my payment out of my checking account each month.

The reps from Community Loan Servicing were very caring people and dealing with them was beautiful. I love working with this company although I hate being with them. With my circumstances like they are, I could not have had a better group of people helping me. I would like to have less interest rate but that's not going to happen. Still, I'll get it done. It’s just taking a little while.

Community Loan Servicing was calling all the time about not receiving a payment. The only thing that got me was calling at 8 o'clock on a Saturday morning and then at 10 o'clock later that morning because I didn't answer. I was busy doing my other things. But after that, everything went all right. The bank was supposed to be sending them a check and it took 10 days for that to happen. We got it all worked out and everything's fine.

I was dealing with another company. Bayview bought them out and I was thrust into it. But I was comfortable working with them. I paid my mortgage and we had no problems.

Bayview just changed over to Community Loan, so it's new. Back when I had Bayview, my name was Roxanne D. and I bought my house then. I told them that I got married and my name is now Roxanne L. but they could never get my name right. I had to send in some stuff for Bayview and I was getting upset with the whole process. They changed everything to Roxanne L. for a little while and then all of a sudden, everything went back to Roxanne D. Besides that, my credit is excellent. It's 830 and it might be a little higher now. I was wondering if I could refinance to get a better rate and what the process is for that. I wanted to get a little information and everyone at Community Loan was nice.

Back in the days, when I got a loan, it was convenient for me to go to Bayview. Their office was located four blocks from my house. I like that their reps are very helpful. They're all courteous, and they take the time to explain and to see if I need anything else. They were attentive too. They listened to me, and they gave me the loan, which I appreciate. I wish the loan interest rate could go down more, but other than that, everything's good.

As a mortgage company, Community Loan Servicing is okay. Their representatives were all very nice.

Community Loan Servicing bought my mortgage from Chase. I was in bankruptcy for a bit and that was all taken care of. I don't normally have any problem their reps. A couple of times, they've been hard to understand. But recently, they've been great. If they can't address my concern, they always transfer me to somebody that can.

When first contacted by Lakeview Loan Servicing to refinance I was thrilled. The original numbers were great and I found the Originator to be upfront, easy to work with and trustworthy. The process was then passed on to Bayview Loan Servicing LLC, (Now Community Loan Servicing), much to my amazement, the next four months would be spent trying to get replies to questions (emails & calls), multiple people to deal with, hang ups, conflicting answers/numbers, unexplained changes of information, incorrect closing disclosures, numbers that appeared to be generated by a lotto machine, sarcasm, closings that no one showed or called to cancel and what appeared to be complete chaos, (I was repeatedly told, all due to the pandemic and their inability to communicate or complete projects).

My goodness I thought it was just me. We started our refi back in June and everything seemed to go great. Talked to James to start the process. Well it's Oct. and we had a closing date of Aug.17 and I have cancelled the refi. From June till Oct I was assigned 3 diff processors all asking for the same doc. It's true Bayviews communication is so below standard. No one knows what they are doing or how to do it and some of things I was asked to explain and do were distressing I started feeling like we were being discriminated against, but now when I read everyone is having the same experience sounds more like incompetence.

My experience with Community Loan Servicing has been extremely minimal. They just merged with Bayview Loan Servicing. I haven't even talked to them. However, their website is good. I was satisfied.

I had a 20-minute phone conversation with the rep where we talked about the type of loan that I currently had with the condo and sort of what my plans were, both short and long term. Then they tried to use that information from their expertise in the field to kinda settle on what would be the best steps for me. I was impressed with how they were understanding of my goals and not trying to be too pushy about my next moves. So I appreciate not feeling like I was being forced necessarily to do anything, even though I was the one that made the initial contact. That was nice.

Most major places have their own processes in place but it always strikes me as strange that if I ask Community Loan Servicing to send me something, they have to tell somebody, who tells someone, who emails it to me four days later, which is cumbersome. Most major financial institutions do that though. I'm trying to refinance right now and had reached out to Community Loan Servicing five different times over six weeks for a payoff letter and I was never able to receive it. It's probably an industry thing right now with the rates so low and things being backed up.

I haven't had any problems with Bayview at all. We’ve been through several changeovers and every time the company changes over to a different name, they send us information. I really like the company. Every time I call or every time I ask a question, they are always helpful. I've recently called and I was asking if I was to pay my loan off within the next 30 days, how much would it be. They got back with me but I really didn't understand what they were saying because the amount that they gave me was the same amount that’s owed. We’ve been paying on the principal balance on our account and they weren't able to give me a clear amount of how much my loan was gonna be. It cuts it off if I was to pay it off today. I don't have to pay all that extra odd money. I was wondering how much would it be without that extra interest rate or without the extra principal. But that's the only problem that I had. Overall, I've been satisfied.

The customer support from Community Loan Servicing was good. I was trying to get the status of my escrow account. The rep looked into the account and she told me that it was positive. She gave me the information that I needed. It was a good experience.

They were very accurate. The employees and the interaction were superb. They give great service. I'm happy with that.

I like Community Loan Servicing real well. The reps were courteous and friendly. I'm very satisfied.

Issue was taken care of and I had courteous service going forward. Miss ** has been a great help and has done everything she said she was going to do and it's been a real big help to me and my family.

I spoke to a gentleman about a month ago. I called about reducing our interest rate and he gave me the rundown on the whole process. He was really good and really helpful. He was definitely honest, which is something that I do appreciate.

I came to this website to look at other reviews of Bayview Loan servicing and am not surprised with what I found. It looks like other people are unfortunately dealing with the same situation as me. I was contacted by my current mortgage lender (many times) with options for a "streamline refinance". I finally spoke to them and was really glad I did because it was going to lower my payments significantly.

Whenever I call Bayview, the reps seem to be friendly and accurate. All the ones that I've spoken to so far have been very courteous and knowledgeable. They go out of their way to try to answer your question and do whatever they can to help you. I was very comfortable working with them. The customer support was very good and I would recommend a friend to Bayview.

I recently inherited my father's home and completed all the paperwork with a lawyer in addition to receiving the deed to the home listing me as the sole owner. Prior to this I sent in my father's death certificate they requested and all paperwork listing us as heirs. We did not need to go through probate as advised by our lawyer as the there was no will and death was intestate. I now have a deed of law and called to discuss my options with the home.

No responses to emails and phone calls on refi that is supposed to take only 30 days. It appears they ignore consumer calls and just fail to respond in any way to inquiries. There is no satisfaction in dealing with them. They are horrible.

The representative was professional, friendly and knowledgeable. They generally answered my questions because I didn't need to call back and my issue was resolved. I do a lot of my stuff online too and it's easy to work through their online websites. When I call in, a representative is pretty accessible and usually answers my questions on the spot. My interactions are pretty straightforward and easy.

Bayview bought my mortgage from the previous owner. There were a few phone calls that I was gonna be late or if I missed 'cause I would get letters saying that I owed all this extreme amount of money and I wasn't even late. I would call them on it. They would give me double payments because I was maybe a few days late. I would get upset because they wanted all this money from me and there was no reason. I always pay on time. But then they were able to fix that for me. The payment dates have gotten better with Bayview. I used to have a hard time and call them a lot and it was their conniving way to get more money out of me.

They've all been nice people and they've been patient when I had missed payments. So it’s pretty good. My monthly payment is automatically taken from the bank and that works nice. I'm a disabled veteran and I only have an income once a month. I was behind payments and Bayview gave me a fresh start. But the interest is real high and my payments are high. It's been a long time on this account and my premium never goes down.

I sent an email about a month ago for them to remove my homeowners insurance and they denied it. They said they could no longer remove my property taxes and homeowners insurance. But I never said property taxes and homeowners insurance. I said homeowners insurance only. So to me, they just run with stuff and don't read it. There's too many lines to go through. I called one person to try and recast my loan. But then, a lot of them didn’t even know what mortgage recasting is. I’m a little confused. I understand they just collect money, but they have to have ideas or know a little bit about each thing there is that somebody is asking them.

The customer service of Bayview Loan is good but they keep sending me papers that I'm late and I'm not late. I don't know what it is, but I called them and I said, "Listen, I'm not late." I was late last month. But they were easy to communicate.

I called Bayview for information if I was gonna be late with payment or anything that they needed to know. The reps were very helpful and they have stayed number one with me so far. They came through with everything that I needed and asked of them. I don’t have any problems with them. They wouldn't hang up until you’re satisfied as far the information that you got from them. If I ask for something, they made sure that I got the answer. I’m very happy with Bayview.

Very bad experience in the refinancing process since June. We started the process because they contacted me and offered me a better interest that to date I have not had a response, I sent them the documents they asked me twice and supposedly the closing day was the 31st August, which never happened and worst of all, no one called or emailed me to let me know why we couldn't complete the process, I emailed Austin ** and Shannon ** and they never responded. Today I sent a new email addressed to both of them and I am still waiting for answers, terrible service.

I make one payment to Bayview towards my mortgage and one towards my principal. But they wouldn’t apply it to my principal. They take it and put my payment in advance and that was not what I asked them to do. So, every time I pay it, I have to call them. That’s the biggest problem I have with them. They said something about filling all the paper and I never got any papers so they keep on doing it. They tell me it was done and when I call back, it was not. The interaction with the reps is fine and talking to them, they are very pleasant. The only thing is that they tell me that the problem is solved and taken care of and it's not.

Bayview was selected by my mortgage processor for my refinance. My loan was scheduled to close on 3 August. Bayview scheduled a notary and everything seemed to fine. During the process, I was instructed by Bayview not to make my August payment because that amount was factored in to the payoff; furthermore, I was informed that my first payment on the new loan would be due on 1 Oct. On 28 August I received both a phone call and a letter from my current lender informing me my payment was late.

We have been working on a streamline refinance since May 26. This is something we have done in the past that has taken less than a month. 3 months later we are still waiting to close. Communication through phone and email is poor and we rarely get a reply either way. Our last contact was August 12 when we were told we should be closing in the next week or two. I sent an email last Thursday, August 27th asking for an update and still haven't heard back. Today, I sent an email to the manager, James **, and I'm waiting to hear back.

We have been waiting to finish up on the refinancing of our mortgage since June. It is now almost September. When I call to talk to a servicer I always get a recording and kept on hold several times for 30 minutes or more. When I get a chance to leave a message It takes days for a follow up call. There are times when I questioned whether this is a legitimate company. I hope so because I have given them some personal information.

I called Bayview Loan Servicing to make payments and I liked the female rep that I got. She was so good and down-to-earth yet professional at the same time. I was impressed by her personality and how she handled things. She was efficient. But other than that, I had a terrible experience with a Bayview rep. There was a lazy person who ran my bill through and said that it had insufficient funds. My account can't have insufficient funds because I have checking protection and they can't overdraft my account. So, I knew that somehow, they punched in the wrong number.

I had a pleasant experience with Bayview Loan Servicing. However, they keep saying that I'm a month behind but I know I'm not a month behind. They sent me out a letter that says I’m a month late. I pay the first of the month every time so I don't know what's going on. Still, their reps listen very well to me and respond very pleasantly.

We have been trying to refinance our house with Bayview since June. Our Loan Officer messed up on our original paperwork and was not responsive when we tried to contact him about it. Once they realized there were mistakes on the paperwork the following week, they had to rerun our credit which impacted my score again and brought our closing costs up. We were upset but decided to keep trying to work with them.

So to speak bad about this people. They don't know her they are doing. I was speaking to a processor and he told me my loan was supposed to be done able 2 months ago. I am still waiting. They are always asking me different thing but they dont check their records..

I had some questions for Bayview Loan Servicing regarding having my payment drawn out. On my statement, it would say that there was a late fee. There is no way that my payments are late because they are constantly drawn out. Despite this issue, the last rep whom I spoke with was really nice and helpful. Bayview's customer service has been pretty good.

I was paying my husband's estate's bill and went with Bayview Loan Servicing. Things got off to a rocky start with Bayview because they didn't want to talk to me. They kept insisting that they had to talk to my husband and I kept trying to explain to them that he was dead. So far, they always send me an email saying that they have gotten my payment. One time though, they called me saying that my bill was in arrears. I argued with the rep and when he went back through the records, he found out that I was right. The rep whom I worked with was very patient with me. He was very helpful and kept telling me to let him check. He kept going back all the way to the first payment I made and determined that I'm all paid up. This was because the last bill was paid four or five days late.

Bayview has been excellent working with me. They get their money on time and they do automatic withdrawals. There was just one little episode with this gentleman I talked to. He said that my automatic withdrawal has been canceled and I had to make a payment so I did. Then, I asked him something else because I had changed insurance companies. He said I have to pay that and I told him he needs to let me talk to a supervisor.

I was sent to Bayview for my account when I did my refi back in the days. Working with them has been okay and our payment gets automatically deducted from our account. The process is pretty simple and I never had issues.

I recently got handed off to an Asset Manager and ever since then I can not reach a live person at Bayview, I'm always directed to my Asset Manager who on his voicemail says he will get back to me in 24 hours. Well I've emailed multiple times, called multiple times per day for almost a week now and I can't get a call back from him or reach a live person. Before then they were easy to work with and worked great, but since being handed off it's been impossible to reach anyone.

My husband and I began our refinancing process on April 30th for a closing date by end of June. Here we are, July 28th, still not closed. Now we completely understand due to the COVID-19 environment it will take things a little bit of time to move and process, but 3 months and no closer to closing? In a nutshell, our file has been handed off to several officers without updates. I have continuously called and emailed to ensure items we have provided were proper. No responses or delayed responses (after a week).

Everybody that I talked with at Bayview seemed to wanna try to help me. I've been late on my payments a lot and I was filing for disability. Then the pandemic happened and my husband wasn't getting to work a lot. I was finally approved for disability so I'm now able to do the automatic payments out of my disability check. Anytime I've been late on my payments, they have been able to work with me on it and let me make partial payments to add up over the month to a full payment. I'm very satisfied with Bayview.

Bayview indicated we didn't have flood hazard insurance when we really did. So, they changed our escrow in error. When I finally got the situation addressed and people looking at it, they realized they made the mistake and now they're trying to correct it, but I still ended up paying more than I should have in the last two monthly payments. We have been dealing with it since the beginning of June and the issue has remained very frustrating but the customer service agent did her very best to try to resolve it.

This is the worst loan servicing company!!! Let me change that. The worst company I ever had to deal with. They mail checks from your escrow without invoices. I had to send them proof of insurance dozens of times. They claim they never got it. Then I started emailing COI's directly to my asset manager and people in the insurance dept and still I get bombarded with letters that I don't have insurance. They cut a check to my ins company and didn't send it for 6 weeks. The check is void after 45 days. They put force placed insurance on your account at 3 times the cost of the insurance because they aren't capable of simply mailing out a check. What a bunch of idiots. STAY CLEAR OF THESE PEOPLE!!! By the time you straighten out all of the errors they make it's a year later and you have to start the process all over again. Unbelievable how incompetent a company can be.

I am disappointed that our sub prime loan has once again been sold to sub prime loan servicer. Bayview Loan Servicing refuses to eliminate our PMI, despite the fact we have met the necessary criteria to execute said elimination by law. PMI is to be reduced when 80% of the homes original value has been paid down. By Bayview's own admittance, we have satisfied that criteria at 104%. Therefore Bayview is REQUIRED to eliminate the PMI, however, due to the nature of this predatory, and discriminate loan, Bayview refuses to eliminate the PMI. I state this loan is predatory and discriminate because it is. The mortgage was written back in 2006 and the interest rate exceeded the interest rate cap required by law. The mortgage was also "redlined" as we are **, and were egregiously offered an Adjustable Rate Mortgage at an interest rate of 15.6%.

I live alone and there's just one income in the family. I was short on money and I still had to wait till I got another check and Bayview Loan Servicing helped with that issue in just a day over. There had been two or three times that I needed to wait a day or two, but Bayview was very good. They're very nice and understandable. I am happy with them.

Bayview is asserting that an old settled debt they purchased from another company over 8 years ago is now a new debt and they reported it with some made up figure of almost $50,000. I am disputing it with the credit agency. This is well beyond the statute of limitations and I hope to receive that amount from them when I sue them for fraudulent practices violating the FDCRA.

My company sold my loan to Bayview Loan Servicing. So far, I've contacted them several times for issues. They have an escrow amount due of $15 for my insurance which I have always paid. When my insurance companies switched, they didn't get the paperwork over to Bayview within the time allowable. They got it eventually but I didn't know what the deal was. They acknowledged that they've always had my paperwork and they couldn't just get that $15 off my account. I'm hoping to pay my loan off early and I don't want to pay that $15 because I've already paid my own insurance. Still, their reps are usually pretty nice. Other than that, I don't have any issues with them at all.

I feel good with Bayview. Their rep answered some of the questions and was caring and friendly. I call them when I wanna make my monthly payment and they're helpful.