Silver Hill Capital Reviews

Bayview bought my loan from Chase. Every year, I have a surplus in one of my escrows and they would send me a check and a tracking. The same people who sent me the check tells me my mortgage is going up because I’m not gonna have enough in my escrow. Last year, I got into an argument with the guy on the phone because he told me that that’s not what they do. They would assess it before the money is sent back to you. I said that they would assess it after and they send you a check. It makes me mad because Bayview charges you to put the money back in, which depends on how much it is. So, the last rep I spoke with waived the fee for me because I didn’t send it back.

I have investment properties that I refinanced through Guild and Guild sold the account to Bayview. I reached out to Bayview because I was trying to avail of the forbearance program, and they were very helpful. It was a very easy call. I just gave them my information and why I was trying to avail of that program. After a few easy questions, they approved my application. Everything was straightforward. I was happy with it.

I talked to someone at Bayview a few days ago. She was great. I talked to a gentleman too. He was good as well. They gave me all the information that they could give me or update me about the President giving them people with mortgages. They explained it all to me very thoroughly. I was asking questions about the property taxes because I have acreage. The property taxes have been added into my payment with Bayview now.

I'm happy with Bayview Loan Servicing. They've been very fair in everything that they've done. My payments are taken out every month.

I like the automated service of Bayview Loan Servicing. If you pay by bank, they'll have that account number already in there so it doesn't take long to make a payment. So far, my experiences have been good. I remember one time when I called, I had gotten a letter and they said something like they didn't get the payment for the property tax and they didn't show a note. I called our bank and had our bank to fax over the information because we always pay by check. They said that they would give me a call and let me know that everything was okay and they did. So I didn't have to worry. At first, it made me nervous but it was all good.

I’m very disappointed regarding what Bayview said that because of the virus forbearance, and if I take it, I have to pay it all back at the end of the 90 days. What good is that for me? I have been a very good client and my money comes out directly. And first of all, I didn't start with them. Somebody sold my account to them at that point. I never called and asked them for anything. I’ve already got a high interest rate when they sold it to Bayview.

I entered into a Loan Modification Program with USBank that got sold to Bayview a month after. The first person I spoke to said they would honor this agreement. I made the third payment according to the agreement and was told it would take up to 30 days to receive the agreement. Gabrielle in Customer Service was very helpful and the only person to ever call me back (no manager ever has and two emails are unanswered yet). I called after the 30 days and could only get the Loan Modification Department. Was told another department had to look at it and would decide and it could take another 60 days!! This is adversely affecting my credit and ability to get other loans, plus I’m incurring more late fees as they have unapplied funds on my account. How is this legal for lenders?!

Bayview is a good bank to deal with. I’m 78 years old, so I do need help. My job was closed down and I sought their services. They were very helpful and the service was excellent. I pay my mortgage up to date, but they gave me the 90-day free extension. I called them and I got my social security check the second Wednesday of the month, which is how I do it because it’s the only way I could afford it.

I was behind on my loan and I tried to get a modification and after so many years of trying, I had to call a banking department and that's how I got the modification which I'm up-to-date. Before the banking department got involved, it was horrible. The people were unsympathizing. They kept prolonging it and either losing it, and they were really bad. I had to report them to the banking department because they were heartless. After I contacted the banking department, everything changed. I was able to speak to a person, who was assigned the case and was very professional in answering questions. I don't know if it was because of that or because he had all the knowledge that I needed for his assistance. After that incident, it's been good.

My loan from another company was sold off to Bayview and at the beginning, when I was going through my loan mod, it was very tough. When I got on the phone with people, they answered my questions. But it was hard to get ahold of people. The wait times were long and it was tough to get through with everybody. To me, it felt like they didn’t wanna do a loan mod. Their people should be responsive and answer the phone quickly and help clients get through the loan mod process. However, once I got through the loan modification process though and I was considered as complete, all my interactions have been great.

I called Bayview recently about the forbearance program. My loan is for a rental and both of the occupants lost their jobs. I spoke to a very nice customer service gal who told me I had 3 months (April, May, and June) and I could kinda pay as I wanted to but it’ll all be due July 1st or if I'm on the ACH plan, it could be even by the end of July. Then, I got a letter from Bayview a week later that said something different. It said I just have April and May so called them and spoke to a very nice woman. I told her I spoke to a woman who said 3 months and now, I have a letter that said 2 months. She said it started the day I called. That's bait and switch because I called a few days before April 1st to cancel the automatic payment and get set up on the forbearance. They counted March as the first month although I had already paid for March.

Bayview's reps were professional. They resolved whatever issue there was.

I have an account with Bayview and I was calling to see what the payoff was. Nadia and Ada were both very helpful. They answered in the best they could. The only thing with Nadia was she didn’t know that there was an expiration date that was supposed to be put on the payoff. Therefore, I didn’t get a payoff and I had to call back again. And the other woman, Ada, told me that they had to have an expiration date for the payoff. And I asked her to be emailed to me but I didn’t get it. Then I got the bill for April, so I just went ahead and got a cashier’s check and paid it off because I didn’t know what would happen if I didn’t hear back from them. They could use a bit more training on when somebody calls for a payoff. Because the fact that there was an expiration date, I never got one. So, when I called back, that was quite the problem was. I still haven’t got one. It doesn’t come in the mail or anything.

I'm very happy with Bayview. Their rep went the whole nine yards that I needed her to do. She studied the problem that I was having. I always pay extra on my loan for it to go to the principal. When it came back that one particular month, that wasn't applying at the principal. I called and the rep had to get off the phone and go through all kinds of stuff to find out what it was. She took care of it and everything was fine. She went through plenty to get it done, so I really liked her.

My original loan company was Wells Fargo but Bayview took over from them. They’ve been pretty good and helpful. Recently, when the COVID-19 hit us, I called Bayview Loan and told them that my wife lost her job. She worked in a casino and they shut the casino down. Then I got a letter saying they’re gonna extend my payment until May.

The woman that I spoke to really helped me out and I gave her the information that she needed to try to make it not such a hassle to talk to somebody. So she is working on that and everything with my account was fine. It was just not showing right on the statements. But it's all corrected now and I am very, very happy.

My check had not cleared the bank that I wrote at a certain day, and I was getting concerned because I kept watching my bank account every day and it had not cleared. But it finally did and they sent me an email. Bayview was very helpful. The only thing that I had a challenge with was I asked them if I just went ahead and paid the bill over the phone, would they return the check back to me, and they told me no. I felt a little uneasy about that. But other than that, there was no problem because it cleared. I was okay with the way everything was handled.

Bayview is terrific. Everything is pretty much great, including how they are dealing with the situation we have going on right now. So, they've been pretty much on top of everything. This service is amazing.

My loan was sold out to Bayview from Chase and I hadn't had any problems with the service. I make my payments through the computer or the phone. Their website is friendly enough to get the job done. I also go through the line and they do all right. Depending on how soon you need a loan, getting one through Bayview, being in Florida, is a long way from here in Michigan.

Bayview bought out my loan from the previous loan company and everything is working out very good with them. The reps have been great.

I was with Chase for a long time then I missed one payment and they rolled me over to Bayview. I thought they were a new mortgage company but when I wanted to refinance my mortgage, they said they don't do that. They made it clear that they're not a mortgage company, they're a debt collector. That was pretty crass but the reps that I talked to were decent and good. So, I’ve been paying them for a while now though no one explained to me what was going on with my mortgage.

I have my bill taken out automatically. I pay my taxes and send Bayview a receipt showing that. I've never had any problems, except when I closed my checking account. I had to change everything around there. I called and gave them all the information and they sent me a letter thanking me for it and said everything was all right. Other than that, it's been 100% good with them, so far, and they've treated me good. I'm happy with them.

We were originally with CitiFinancial and it switched over to Bayview. The transition was easy. I pay mine online and I'm rarely late on any payments, and I gave them a call when they hadn't received it. They then saw where I had paid it. They are good people.

Bayview Loan Servicing is very good. Everything is good because we try doing my payments on time and putting some extra in my regular payment.

We have our mortgage with Bayview on our rental property and I’m not really pleased with them. They’ve sent out letters saying that we are in danger of foreclosure. And they reiterated that I owe $54.42 in late charges, which I feel is unjustified, and for some reason, they’re not willing to forgive them. I don’t feel that I have late charges because I’ve always made my payments ahead of time. They claimed that they misapplied funds and they put it in escrow and then did all kinds of things and misapplied it. I’m inclined to send them the check for the 54.42 and tell them I’m really not happy with the way they have concluded their business. I’m frustrated with their lack of follow-through on this and their lack of courtesy on that. Also, I have spoken three times with three people who keep wanting me to set up monthly payments or programs through them, which I do not wish to do. They keep wanting me to do it multiple times a month.

Updated on 04/14/2020: Well it looks like another week going by and Bayview still has no response. It is really funny that something so simple in the eyes of three attorneys is taking this company weeks to get resolved with nothing being done. I would like to thank that 1284 people that have looked at my complaint and the hundred or so that have offered me their personal stories and help since I guess this is going to end up in Court since Bayview likes to drag its feet and do nothing. Again thanks for all the support that I have gotten here.

Let's say Bayview sent the statement right away after the 25 where they said that if you set it up whatever date you have it within the month, I still don’t accrue the penalty, which is fine. But the thing is they would send in the mail the statement for next month right away. It’s a waste of money mailing. And then, when the payment is being paid, then they would send me another statement. It’s such a lot of waste of postage and it’s confusing for some property owners like me, especially for the seniors. I’m not a senior, but that’s going to be confusing for many who don’t fully understand what it is.

Bayview took over the loan from CitiFinancial. They went ahead and took out a flood insurance policy on us, which we already have. I had called them a while back and told them and they said they were gonna adjust it. Recently, we went ahead and contacted them again. Instead of cutting us a check, they put the money in our escrow. As far as I can tell, from the last bill, it looks like they’re still escrowing it. We’re gonna have to get back with them on that.

Updated on 05/17/2020: Bayview Loan Servicing is a debt collector. They are not a Bank. Mortgage loans like yours and mine are sold to Bayview - from Banks. This experience I'm sharing regarding Bayview is just 1 of many unnecessary anxieties they have caused me. I am so exhausted. I've been buying, owning and selling houses all over America for over 20 years. I have dealt with many mortgage lenders. And never had 1 complaint. I've been with Bayview for less than a year and I am overwhelmed with anxiety and distress. For 10 years I was blissfully happy with US Home Bank Mortgage when without warning in June of 2019 US Bank sold me to Bayview. Then, US Bank returned 2 of my payments, told me to start paying Bayview on July 1st 2019.

I had a loan. It’s sold by somebody else and I ended up with Bayview. They're pretty good. I called for a change of password and the rep was very polite. She handled it quickly.

I had a mortgage and Bayview took over it. Everything has been okay, and I've talked to them many times. Their reps have been cordial and kind. They go ahead and do their jobs well. I once called in to get a mortgage document that they have. It was a loan notification and I wanted them to go ahead and give me that notification and send it through email. Eventually, after three months, I still haven’t received anything. So, the length of time they take to get me a requested document is my only thing. Aside from that, everything has been smooth

Bayview bought my contract. When I spoke with them on the phone for loan mortgage payments, they were very helpful. They definitely follow up with a paperwork, too. They, however, are sending me stuff all the time, so they should cut down on the paperwork a little bit. Other than that, they are very prompt to get back to me with any concerns. They were able to put my mind at ease when I had questions. So, it was all good.

I call up and Bayview takes my loan right away. I love that. Their whole staff is excellent. Everybody is wonderful to me. The only thing I didn't get is a mailing about how many more years if I have been going with this extra. I put a couple extra hundred every month, trying to get it done so I'm not old as can be to finish this. I wanted an estimate of how long it would take me before I'm done. They were going to mail it to me but they never did. They should be open on a Saturday or a little longer once in a while. But other than that, it has all been wonderful. I don't ever want to change or go to another company because I like what I have.

My mortgage company was bought out by Bayview Loan Servicing and my interest rate followed me. A lower rate would be great. Their reps have been very informative. I’ve been using the online payment right now and I’ve had some confusion lately. There is an outstanding sitting there and they're reviewing it right now. They said that they would get back to me by April. Also. when I go online, it says a lesser payment is due and the payment monthly is different. For example, my mortgage is 2,500 and it’s saying another amount is due. So then about $600 is sitting out there and they haven't applied it anywhere.

Bayview has been great all along and they’re a good mortgage company. Their reps are very responsive and very helpful. They went above and beyond to help me set up my payments and gave me information to set automatic payments. I feel very comfortable working with them.

My loan was with M&T Bank and they transferred the loan eventually to Bayview. It’s kind of a sensitive situation as far as my mortgage. It needed a loan modification and I’m really not happy with the terms and conditions of my loan, even though I’m thankful that once the modification was finalized, it was satisfactory to accomplish what I needed. Bayview seems to be able to do what I need them to do. Also, the times that I had to interact with them have been satisfactory. They seem to be available when needed and everything has been good.

This company interest rates are extremely high. When you send in your payment only 10% went to the actually mortgage payment. When you asked them to send you the modifications forms they never come until weeks later. It’s was so frustrating dealing with Bay View. Just check with the Better Bureau for their ratings. Or check their online reviews. Payments made to this company was never recorded because they say they didn’t receive payment. After long and depression investigations; it was revealed that my payments were credited to someone else’s account. This account was in my 87-year old mother’s name. Oh my this took forever to get straighten out even though I had proof that payments were made. This company is too stressful for me to even think about. I don’t want to relive these stressful times.

We called Bayview Loan recently and their rep answered our questions. She took her time and made sure that we were well-educated on what our questions were about. And the issue we called about was addressed.

Everything was good. The woman answered my questions and I was very happy with the information. She answered everything correctly. She responded to what I asked. She was very polite and kind. Everything happened so quickly. I was happy. I couldn't ask for more.

So far, being with Bayview Loan Servicing has gone great. The reps are really nice and knowledgeable. I have paid over the phone but they also have an app which is up-to-date with me. It’s just that I’m not up-to-date on doing all the technology that they have. Still, they have everything the way it’s supposed to be.

I had a few minor bumps in the road, especially with my last phone conversation where I had requested a supervisor, and more or less, the representative had talked me out of it. I had to request numerous times and get really authoritative with her. And finally, I got one. I let the supervisor know the same thing, and she said she’d give her a counseling. She was more understanding. The representatives should be more receptive towards our needs, especially when it comes to requesting a supervisor. But overall, everything is good, except for my high rate.

Their interest rate is high and I don't like that part. But I thank them for working with me and listening to me when I call for questions. I'm satisfied.

When I refinanced my house so many years ago, I was with OneMain and they gave my loan to Bayview Loan Servicing. I hate that when you call them, you gotta go through the automatic thing first and all this and that before you can finally speak to somebody. But they worked with me very well because during Christmas time last year, I went through a little finance thing. I make weekly payments, which is how I keep up on my payments, then I didn’t make payments for a couple of months. But they worked with me and I got back up to date.

I called last week about an issue that I had with the escrow account and I received a letter response from Bayview yesterday. But it was not clear because they sent me the escrow statement on the last 16 months and they didn't answer my question. I was letting them know that I was paying the insurance for this house separate from the mortgage payment because they were including the premium in my mortgage payment. I have to call back 'cause the response wasn't clear to me. Still, they've been good and very helpful whenever I needed something. The interest rate that I have is great too.

Updated on 03/19/2020: I believe Bayview Loan Servicing is a front for corrupt investors. Our Mortgage had been sold 5 times before Bayview bought it. We had a deferred 66k payment because we were forced into a variable loan. We were refused a modification due to my mother's age. When Bayview took over they said they would cancel the 66k deferment and work with her. They refused to cancel it and tacked it back on. On top of that they refused to work with her and give her a variable loan. After my mother passed Bayview continued to raise the monthly payments.

I wanted Bayview to put down the loan under my name. I'm the one who's paying the loan every month, and I'm sick and tired of doing that. I spoke to a lady in Bayview and she was great and helpful. Bayview sent some papers and they said they couldn't do anything because I didn't respond. I told the lady to just send me the papers where I could sign because we don't have money to pay loans. She was good and I’m very satisfied with Bayview.

I have this financial difficulty, so Bayview Loan got it, then they transferred to another one, and they got it back. So, I have been with them for four or more years already. Everybody on the phone is very helpful, generous, and knowledgeable. Today, because the stock market is going down, I got the amazing news talking about the mortgage company, and I will try to pay on time. Overall, I like them and I have recommended them to others. It is very good.

I got my loan to improve on my house. I didn't get that much money then they gave me like 20 years to pay that back. Also, the interest rate was so high. With the interest rate, I wouldn't recommend anybody for that. But it’s been pretty good with their reps. I never missed a payment and they've been good to me.

I like Bayview Loan's customer service. The rep was awesome. I called about the money that I had sitting in the suspense account. I asked for more than $100 to be transferred to the principal. He made sure I understood everything and that I was clear before the call ended. And that’s usually what happens with all of the people that I come in contact with Bayview. I did a modification years ago and like my interest rate.

She’s been using Bayview for a long time. They are collecting money for her because she stayed so far behind. Their reps are very helpful, but the thing is that they really don’t help you with the problems that you have with the loan. I’ve tried because my daughter has been sick. She had a stroke, and her little boy has a head injury, and she stays behind a lot with the payments.

Bayview is a good company to work with. They recently acquired my mortgage, and so far, they have been a very helpful company.

I pay my stuff online with Bayview Loan Servicing and they offer the easiest navigation to pay.

I'm fine with Bayview and I like everything. When I call, the representatives are courteous. I have been with them for over 10 years, and everything is nice.

My mom's house is done through Bayview and I took the payments over on it in 2017. They seem pretty easy to work with. Right now, I'm trying to get approval from them. The house that I live in is 80 years old. I'm low in income and my wife is disabled. Both of us are trying to live off of one disability check. The house is in pretty bad shape and it wasn’t worth fixing. If I can get Bayview's approval, they're gonna build me a brand new house free of charge.

I had a debt and Bayview was the only company I knew to get a loan from. Their representatives are good, informative and professional. I've been with them for four years already and everything is fine. The terms and the interest rate that I received are, however, high. That needs to be improved.

Bayview Loan's automated system is good. I've never missed a payment. And if you've got a good payment history like mine, I would think that the interest would go down a little bit.

I was calling Bayview because it was my first payment and I wanted to make sure that I was making the payment to the right servicer. Right after the loan closed, the disability that I was on was discontinued because of the way my doctor wrote the last note and I didn’t have income coming in. I had something saved but I didn’t know that this was gonna happen. When I called Bayview, I asked about a modification but it was really soon and I didn’t know what I needed to do. The customer service rep told me exactly what to do, and she also told me that I had to have income coming in before I could even consider a modification. She was very detailed in explaining herself and about the services that Bayview offers. I went straight to my phone and I logged in. She was very patient with me and allowed me to do all of that. So, I enjoyed it. I would like to continue talking to her. You get many different reps but she was the best one I’ve ever had.

I was with Chase, but unfortunately, I was transferred to Bayview Loan and the service has been completely different. The phone calls are annoying. When you call, they send you a letter with the name of a representative. When you call that number, you have to go through the old customer service recorder and it's very hard to get in touch with a person. So, I'm not happy. If I call a private number, why do I have to listen to the records of customer service? You should call directly to the agent's line and be able to leave a message. It's horrid.

I do direct payment with Bayview, and when I have questions, their customer service is there and they get me to a representative. So, their response has always been well. Our interest rate is also low right now. One month, however, we wanted to charge our mortgage payment and that was not available through the account, like it had to come out of their checking. When we used to have our mortgage through another bank, which Bayview later bought, we were able to charge whenever we needed to -- if we needed to put the payment on a charge card, we were able to do that.

Bayview works with you. If you get in a jam, they just don’t start throwing high interest rates on you, even though they can, but mostly, they don’t. If you get into a hardship and you call them and let them know, they don’t fall out and threaten to take your property. They send you letters and they let you know that there are options available for you, and seek financial help and counseling through the North Carolina Foreclosure Prevention Program and the military service member program. Most I don’t qualify for, but they do good stuff like that. There aren’t many mortgage companies that keeps you locked up like that. Most of them are quick to snatch right away, but not Bayview.

My rep from Bayview was a blessing. I was struggling with my mortgage and I had already applied for a couple of modifications, but she was very willing to offer me something that was doable and that would help. She was very informative and knowledgeable, and she followed through. If you’re a working individual, and I’m a single mom, a lot of times, you don’t have the opportunity to speak at length with people. But she made sure that she took the time to call me back during a time when I was able to speak with her more extensively. She also made sure that she understood what my concerns were. And she was able to grant me what was affordable for me to keep my home.

I was with the other bank and the interest was high. I then went with Bayview Loan. They have been very helpful. At the beginning, I spoke on Spanish line. This was a guy and he was very rude with me. But after that, the personnel were very nice. When I called them, they always responded to my questions, so I was happy and I'm still with Bayview.

Cheryl reached out to me and did everything she could to resolve my dilemma. The first person from Bayview who I felt was really concerned! Hopefully something good will come out of this. Thank you Miss Cheryl for putting my mind at ease!

Bayview was great to work with and I love them. Everything was easy and they kept lowering the fees, like to pay by phone, by automatically paying. Ever since, nobody lowers fees on you before like that and Bayview did it three times. I called and talked to them to find out how much it was going to be when I sold my house to close it out, and they gave me the answers. I was perfectly satisfied with them. I would recommend them to people because they are a great company.

I have been using Bayview Loan Servicing for a couple of years already and they have been good. Overall, they are all right.

My loan was sold to Bayview, and I have called in so that they can help me log in a few times. Recently, when I did, the lady changed my life and offered me different payment programs. She made it easy for me. She was extra friendly, and the only reason why she went to work that day was to help me.

Bayview Loan Servicing bought out my mortgage and changed it. Their reps wanted to know my name, my social and the loan number. Then they asked me what they could do for me and that was what they did. And they knew what they were doing. But they should make sure to check the figures before they call. They’ve been calling me this last week and I know what they are.

Bayview has given me the explanation that I needed pretty clearly and straightforwardly. A while back, I asked how long it was gonna take me to pay off my mortgage. I put in a request for a payment schedule, but I didn’t get it. Other than that, my experience with them has been good.

Everyone from Bayview that I talked to was very nice. I was mainly trying to get my loan credit back up and the process was great.

I saw a lot of poor reviews for customer service. Now it is my turn to complain it: they help me set up automatically payment after I give her my all information, even I let her repeat number for me. It sounds everything is correct. But they I found my credit score decrease a lot, then I checked all of my payment, there is one time late payment for this company. I call them and let they help me to revise this issue. They can't help me!

My only experience with Bayview Loan Servicing has been with Customer Service and all went excellently. Everyone I spoke to was extremely helpful, considerate and friendly. Your website is excellent, very informational and easy to use. I would definitely recommend your service to family and friends.

It took me a little while to get through Bayview going through the voice machine, but the real live person was really nice. A young lady from Bayview said she was gonna send me the info of my income tax and she was really friendly, knowledgeable, took her time to listen to me and then she was able to help me out. Her voice was really nice and calm,

I was wanting to lower my payment through Bayview. But I didn’t proceed it any further because they did some kind of modification. When they added my insurance and everything back in, with all the modification, it was gonna raise my payment and not lower it. They bought the loan from OneMain Financial. I’ve always had insurance on my home and they assumed that I didn’t because the 911 address didn’t correspond with the insurance I have through State Farm. They changed the address on the loan and recognized it. But they were not wanting to take the amount of insurance that I’m paying. My payment is still $847 when it should be $700 something. And I’ve been trying to get that taken care of and I can’t. There’s just no way that they’ll do it. I don’t know why I’m still paying for something that I’m not getting.

I've been with three different loan company before I got to Bayview Loan. When I transferred over I didn't talk to anyone. They just sent the stuff through the mail that said my loan is no longer through EMC and changed over to Bayview. I have spoken to quite a few reps because I got in trouble with my loan and had to do a hardship to be put on a trial basis for my payment. The next thing I know my payment is jacked back up to. I'm paying 520.24 a month now. They said negative escrow because my insurance that's on my house is going up.

I used Bayview Loan Servicing to check on an impound account. I called them, got an answer, and resolved it. They need to be able to work out a program with a long-term client. I am a lender and I have other banks that have called me and say, “We’ll just drop your rate half a point because, number one, we can. And number two, if you apply it online, you’d be getting a much lower rate right now.” The rate’s too high on my mortgage, unfortunately, the balance is so low and the cost of refinancing would be prohibitive that it's not an option for Bayview Loan Servicing. I have no choice but to stick with that higher-than-market rate. Other than that, they did a good job.

Bayview transferred over from my other loan company. The loan officer I dealt with was excellent, and they handled everything excellently. There was a payment on my billing statement that I was not sure what it was, and we got it cleared up. Overall, everything was fine.

Bayview is a quality company to deal with and in my situation, they’ve been very helpful. I normally call there to either talk about a payment or to make a payment and they help with whichever I need. But it’s always somebody different. It would be nice to have a contact name to deal with instead of always having to find out who’s getting this call. Nonetheless, they have very knowledgeable customer service representatives that do a good job. They’ve always worked and gotten through any questions that I have and normally, it’s done in the same phone call. I never had to be called back.

I was consolidating some bills to get rid of and it came to 52,000 and some odd dollar. That was through my bank and somebody else took over the loan from them. Then a couple of years ago, Bayview took over. At one time, I was paying 600 but when I started working, it went to 348. So since 2008, I haven’t paid $10,000 on it and I don’t see any movement in over 12 years. When I had a credit of $16 and some change, I asked them to put it towards my principal. So my principal was something else but my interest rate has eaten $96 plus my last $16 credit, so the bill just went up. This is ridiculous. I was young then. Now, I’m 12 years older and this is not working for me. I am not a happy camper at all.

I was looking if I could change the date on a payment. And so, the young lady that I spoke to, who was terrific, put me into a program where they moved the date of the payment on a regular basis, and then they withdrew it automatically. She was knowledgeable and she answered whatever questions I had. The process of making my payments and getting all of that situated was fine. If I speak to somebody, they are also very communicative. But, when I receive something in the mail from them, they are not great specifically when I pay my homeowner's insurance. Sometimes I pay just before a cancellation date and then I get these notices that they are taking out the insurance. I then send them the proof that there has never been a lapse in coverage. Then, sometimes, I get another notice from them. They do not seem to be up to date with that particular aspect. But, other than that, there has been no problem with problem.

Our contract sold off and Bayview ended up with it, and they have been reasonable with us. If you get into a financial situation, that is when they help you out. I always get good service with the people that I talk to about doing a phone bill payment. Overall, my stuff has always been dealt with.

I found the customer service to be very helpful when trying to understand the letter I received.. They were understanding and took the time to make sure I understood. I won't hesitate to call again if I have any more questions.

I received no notification that my loan was transferred, I couldn’t log into your site once I was notified because I hadn’t received account information from you either. Too many calls before 15th of the month. Sometimes the 1st just isn’t possible so I need time as a single parent.

Bayview Loan Servicing is nice. I pay my mortgage on time, so they don't bother me and I don't bother them. I work with different people and they treat me so well. When I call for information, they always give me information. When I call to question them about something, they take time to explain to me. The last one I spoke with about the paper, she said, “Okay, ma’am. I’m gonna get it in the mail for you in 10 business days. So, you will get it.” That's a good business.

I called Bayview and they answered all the questions I needed. I have no bad remark against Bayview. I would recommend them.

Lauren was a very good customer service agent. She was very patient, and explain everything to me. I am not good with a lot of words but I can tell you that I wish all customer service agents follow her example.

I had a successful conversation with Bayview. When I called them about making a payment on my loan, the rep I spoke with was very good. She made things flawless. She made me feel very comfortable and she was very accommodating and thorough. She went over everything a couple of times before we hung up just to make sure that I was okay with it.

I was transfer to BAYVIEW from another mortgage company in the middle of a Loan Modification. BAYVIEW completed the Modification without causing any additional frustration, or stress to me, via the Asset Manager, Joseph **, assigned to my case. He was very professional and thorough.

We have been Bayview customers for years and recently went through a 2 year period of bankruptcy. During this time we did not have communication with Bayview. The BK is now discharged so I called Bayview to see if I could arrange monthly, automatic payments to pay our mortgage. The young lady, Maria, was very pleasant and accommodating. She was patient, empathetic and asked appropriate questions to guide me through our new process. I hope I am able to talk to her in the future should I ever need further information.

Our relationship came about as a result of a less than perfect life event. The person who was initially assigned the debt collection was not at all helpful, terrible at communicating and did not follow up. I was very disappointed with your firm’s willingness to work with me during a very difficult time. I don’t have much experience with this sort of thing. Perhaps this is normal in the business. I have managed to get current and stay current with this obligation without your help. So at least there is that.

I was a bit concerned when my bank sold my account to Bayview, but two later, I am grateful. The people at Bayview have been very helpful, patient and look for different angles to help me with my account. The staff is very friendly and concerned that my family stay in our home. I am grateful my bank sold my account to Bayview. Thank you!!!

I phoned to take advantage of an offer to bring my mortgage current and then sign up for auto pay to keep the payments on time. I was assisted by a very pleasant representative who answered my questions and helped get everything set up. Within a few days I received in the mail the confirmation letter she mentioned, and I was assured of further help if needed. She confirmed the customer service phone number for me and was extremely helpful.

First of all I didn't choose Bayview. My loan was sold to you. When I made my first payment it was sent using your pre addressed envelope to po box 650091 in Dallas. It was returned saying PO box no longer exists. Then I get a letter stating I haven't provided proof of insurance and Bayview would be taking out a policy on its own. I had insurance and I provided it to the previous owner of the loan. It shouldn't fall on me to provide it again because you bought the loan. Get it when you purchase the loan. Then I made two attempts to pay over the phone. I was out of the country dealing with all of this. Well you need to make sure your employees know they can't take a debit card. Why you can't take a debit card is beyond me but I tried twice and your employees accepted twice.

Their customer service department is outstanding. I have had a problem they were able to handle it very quickly and very efficiently. I’m still new with them but they are definitely better than any other mortgage company we have had. I love the fact they allow me to pay so much a week and not just one lump sum as currently I am going through a tough financial situation.

We have dealt with many financial institutions in the last few years. Bayview is the ONLY one in which we have trust.

Bayview is my mortgage and they are good. I got behind and had a hardship, and I almost went into foreclosure. They then recommended to modify. I modified about a year ago, and the people there were very clear and they helped me understand.

I’m very satisfied with Bayview. They took over from CitiFinancial and it was an automatic thing. Payments come out on time, I get my statements every month, and I’m still living in my house. Once a year, I contact them through the mails when Fudge Insurance comes due.

When I call my payment in to Bayview, the reps are usually are very polite and willing to work with me. They’re very professional. I never had any real problems with them. I feel very comfortable working with them. I’m trying to get this paid off, so they really helped me to stay on track getting this loan paid off on time. So, I really appreciate that. They also give me options if I get behind on payment. They help me pay a partial payment. I’m very pleased and satisfied with their services.

My husband died and I had been paying the Bayview charge out of his income. They’ve been very helpful. They’ve worked with me and let me delay my payments and wait till I got paid so I can get my budget worked out. They did what they had to do and were very sympathetic. They told me that if I have any more problem, to call at least 48 hours ahead of time and they would postpone or work with me. I’m very pleased with the way they’ve been treating me.

My loan was purchased from Highlands Mortgage. They did the financing, and they sold the paper to Bayview. Everything's been fine. Everybody was great, and they took care of business.

Bayview will work with you if you get in a financial problem. Somebody had told me about them somewhere in Walterboro and I ended up with them. Then other people took over the loan. When I had questions, the rep worked with me well. So far, I've been getting along with the Bayview people fine. I'm just ready to get that bill paid out.

Poor customer service. Have called, emailed and faxed multiple times demanding for a resolution to Bayview's inability to properly service my loan as instructed in the legally binding closing paperwork that I signed-- with absolutely no resolution. Don't expect them to pay your property taxes the way your legally binding contract says-- because it won't happen. Now they are making up their own rules as to why they cannot cancel my escrow account so I can properly pay my property taxes moving forward. Do not recommend.

My loan was transferred from another company to Bayview. Their representatives have been very good in taking care of things. I’ve had some issues with my bank and I was able to work with them. While they have improved the website, it would also be nice if I could download my statements to Quicken. That seems to be something that they are missing on their website. I have all my finances on Quicken and I put things in manually. It could be a real timesaver for me to be able to look at my current principal balance and my interest payments.

I was impressed with the knowledge of the Bayview business. They were very helpful. And the rep gave me options that I could look into. The service was wonderful. Right now, everything works out pretty well for me. I called them to let them know that I was waiting for some funds to come in. I own my own truck and I was waiting for our brokers to send my funding.

The people from Bayview have been nice to deal with. They were very helpful and wonderful.

We had a loan with Bayview. We lost 400 sq. ft. condominium in foreclosure after and being paralyzed from the neck down. They issued 1099 more than double the value of the loan and property. Caused huge tax issues for our family. They show a partial BPO to support what we believe is fraudulent BPO without name or license of the person who issued BPO. We have reported them to IRS and SEC. And FL Division of Consumer affairs and FCPB.

I had owed some money from the machinery we were buying with my son, who had opened a business. We went through Bayview and applied with Citibank. They sold out to Bayview from what I understand. The only issue I had is when they sold the loan I was waiting to get some kind of statement who to pay it to. I don't know what happened to the loan -- how it got sold or got transferred. From what I understand they were changing their process, so I ended up being four payments behind.

Bayview Loan Servicing is the way I normally make my payments. The payment was through a debit card, but they had changed the process and that made me have to provide additional information that they already had. So, I called in to find out what was going on. Once the person understood what my concerns were, we went ahead and handled the transaction. They haven't always been the most wonderful company to work with. However, over the years, they've gotten better.

I’m very pleased with Bayview and delighted with the service that they are doing. I call them when I make a payment and they’ve been very helpful, intelligent and polite.

My loan was sold to Bayview Loan Servicing a little while ago. And since I've been unemployed, it was getting tough to make the payments. I just reached out to see what we could do before having to put the house up for sale. It's been mostly through email though because calling on the phone is a little difficult. Most of the time, you end up having to schedule a callback. It seems like they don't have enough to handle all their calls. I did better with the correspondence through email or whatever package they send me in the mail. Also, for the last two months or so, at around 12 o'clock my time every day, I usually get a phone call from them. It rings twice and then it stops. And when I try to call back, I have to go through the whole thing about scheduling a callback. All in all, I've dealt with better and I've dealt with worse.

I applied for a loan Modification (NOT a refinance) because I'm going through a hardship. These idiots didn't let me get it because My debt to ratio wasn't good. That's the whole point of a modification so you have a LOWER payment & you can pay off other bills. Just common sense. These idiots think It's easier for me to pay the higher amount that I struggle to pay & can't pay my water bill or another bill because of the mortgage payment. I think they need some common sense. Charge lower & you will get more business. As soon as my credit improves I will go elsewhere, where they treat their customers with respect & want to help people, not hurt. Despicable company not to help their customers. They use the excuse of the investors. Are the investors that ignorant or greedy? Maybe, but they are going to lose business if that's the case.

I am a senior citizen and have applied for loan modification with Bayview Loan servicing. I have been in touch with Mr. Michael ** and his staff within the past two months. I must say, I have only witnessed kindness, courtesy, cordiality, and true professionalism from Mr. Michael ** and his group. I must congratulate Bayview and ALL THEIR WONDERFUL EMPLOYEES for being such caring and compassionate group of professionals. Bayview is an outstanding organization with unmatched leadership. GOD BLESS ALL OF YOU. Thank you.

They helped me saved my house and were easy and helpful to deal with while going through hard times. The only issue was it was hard to get to people over the phone but when they got back to you it was very professional. Thank you.

My loan was bought out by Bayview from another company. My old loan was in underwriting with the old company. I was assured everything would transfer. Nothing transferred. Every time I call I get another story. I have tried to register online but the site doesn't work.

When we originally were sent to Bayview after months of working with our mortgage holder US Bank it was impossible to get ahold of someone. Every time I called I left a message and requested our communication by email as my access to my phone was limited during their hours... Never did I receive an email. Just continued phone tag.... Options were not clear and now with the structured plan we had to agree to we are struggling to survive because of a high payment after a substantial large payment of thousands of dollars. Not easy to work with.

I’ve been making my payments by telephone and I like that. They don’t hassle me too much, so it’s good. I had to do a mortgage modification, and they sent me the paperwork. I signed it and sent it back, so it all went well.

I called Bayview for a loan modification for my mortgage and it went through with flying colors. I had no problems getting that done and they’ve been very cooperative with me with my standings on my office end, if I'm laid off or lack of money from work. They’ve been very patient with me and any time I ran into any trouble with my funds, I would call them and explain to them. They were very passionate with me, understanding and caring. They would do anything they could to make it suitable to where I can get my payments in. I like Bayview as well as working with them. I’ve had several reps over the years and the most recent one, Kenneth, has been very helpful as far as me getting my code numbers to get my payment off now. He also let me know that I could do two debit cards.

Bayview got my loan from Oakland, and I hope they don't sell my mortgage again to somebody else. Since I got my mortgage from long, long time ago, it has been sold more than 20 times to somebody else. But the good thing is it's still the same because I applied for a fixed mortgage payment. I just spoke with Karen the other day, and I informed her that I want automatic payment. She did record it and it will be beginning this February. So my mortgage is up-to-date. They have excellent service.

Thank you Cheryl ** for swooping in and taking reigns and being a catalyst with getting my payoff statement. You have completely changed my impression of this company. Thankful that you went the extra mile and it was a pleasure talking to you.

Three years ago I had a very bad fall and I had to have my hip replaced. The mortgage company transferred my account over to another bank, and the bank gave it to Bayview. It was about a year before I was able to get back into taking care of my home bills. Bayview put me on this program, most of it because of the doctor bills that came with the operation. Joe took over my account and I had to pay Bayview, and then they told me that they took over my account altogether. Now, they're taking my mortgage payment automatically.

They were all very cooperative and they tried to assist based on what I was telling them. And if they couldn’t answer my questions, they would refer me to someone. All of them did a good job.

Bayview LLC is a horrible company with horrible employees. They refuse to let you talk to a manager. They refuse to communicate via email. They are rude and intimidating on the phone. I have asked for them not to call my cell phone while I am at work numerous times but they keep blowing up my phone all the time. There is no accountability and seemingly no one in charge. I can't even get the name of their lawyer to give notice for lawsuit.

My loan was transferred from Chase to Bayview. Their reps were very professional and it was easy to get through to them, too. I worked for customer service for years, and I have to give it to them. It’s quality customer service, and they knew their stuff. They were very patient and they were willing to help. They did really well. Each time I call, they do good. I’m glad that my account was given to Bayview because they are very lenient and helpful. The specialist was able to help me to get things done where it wouldn’t put me in a bad spot financially. They worked with me. Overall, Bayview helped me to be less stressed. They should continue the quality service.

Something is very wrong and fishy with this company. Or there are loopholes and they are taking advantage of said loopholes and screwing people over in the process. I called Bayview on Thursday 11/21/19 at 11:39am Hawaii time to ask about back owed mortgage payments and asked if any sort of foreclosure things are happening or in the works, the representatives - we called multiple times that day so more than one representative - they all stated nothing in regards to intent to accelerate foreclosure was happening. That the back owed mortgage was just accruing. I have a mortgage statement from 11/18/19 that I printed from online - not yet even received my mail as of 11/27/19 - that states yes money is back owed but foreclosure intent MAY occur if this keeps up (in so many words).

Our Mortgage is new, sold to Bayview right off the bat. We were able to make payments online for the first 2 or 3 months, and then they blocked my checking account without notifying me that it was blocked. It caused my online payments to fail, without me knowing why, and each time I attempted to submit a payment, it generated a fee that they labeled "NSF Fee" of $25 even though there was more than adequate money in the account to pay the monthly payment.

My loan is pay off. I also ask for a payoff. They said I owe $43,419.55. I borrow $36,456.55. Pay. for it 15 years. They said it a escrow account I. As for a payoff they sent me a letter saying I owe $43,419.55. It lawyer time. The you deal with around here are nice when you get the loan. You call one of the main office like in FL. They are hateful and rude. Will not explain a damn thing.

Mortgage was switched to Bayview. We had a house fire in Dec 2018. Our insurance company included Bayview in the check to restore our house. They kept the check and refused to send any partial payment to contractor to start the rebuild for months. Fast forward nine months. Bayview is still holding money that does not belong to them that is needed to finish repairs to the house. In which I am sure the money is sitting where it is making Bayview a profit.

I had Citi. They gave to Bayview. I had no idea till done. They put escrow on mine which I was not have talked to Mr. **. He was gonna get it straight. Now no one there knows Mr **. You can never talk to the same person. Now they say I'm way behind. They put my payments in a suspended acct. I get default letters. They try to get me to do modification. I will sign nothing with them. The modification are bad in a few years. Mortgage goes up. I'm on disability. There's no way to pay higher. Why is it nothing can be done to this company with all of us having issues on what they are doing. How can they continue doing all this illegal stuff to us.

Every since we been with Bayview we have had problems. We can pay our Mortgage Payment at the end of the month and they will send out a Foreclosure letter because we did not make our payment at the beginning of the month. And even if you pay it by the 16th of the month they still harass you. Chase sold our loan to Bayview and we were unaware of it until the last minute, I don't feel like they should have did that but they did and when we make our mortgage payments and even it they are at the end of the month they let it sit in some type of suspense account.

Updated on 07/30/2019: NO "resolution in progress". So, Bayview responds telling me this isn't normal and giving me their customer advocate line. Because, going through this for MORE THAN A YEAR, I certainly never dealt with customer advocates (insert sarcasm font). Then I respond (all this has to be in private, no other option) and get how they're waiting for my response (SENT) and my comment now publicly states "resolution in progress." It's great that this is here, but the fact that you can't add to your own post or comment on anyone else's really leaves little options but the company to *privately* try to rectify it to save face. How do you save face from what appears to be a pattern of questionable actions at least bordering on illegal. If anyone wants to join me in a letter to the Florida Attorney General's Office to possibly spark an investigation, please email **.

When a lender or debt collector/server wants to do a loan modification, it basically means foreclosure. Reason being, then they know all about your finances. The debt collector/servers really don't have the right to do this. There are ways to stop illegal foreclosures. Look up Foreclosure Defense Programs on your computer and more specifically: 9 Powerful Ways To Stop or Reverse Foreclosure Fraud.

I was informed my loan was sold from Waterstone Mortgage to Bayview Loan Servicing via threatening letters from Bayview Loan Servicing indicating that proof of Insurance must be received otherwise they would "be required to obtain a lender-placed flood insurance policy" on the property for us. The verbiage is written such that I am delinquent in my responsibility as a homeowner and they are willing to do us a favor by handling our insurance requirements for us. I have provided documentation to Bayview Loan Servicing three times and still receive letters they do not have documentation.

I too have been a victim of this terrible excuse of a mortgage company. M&T Bank held my mortgage the entire time I was in Chapter 13 Bankruptcy up until one month before I would successfully complete the bankruptcy, then, one week before I completed it, the loan was sold to this lousy Bayview Loan Servicing company. That's when the trouble began... Let me tell you folks, this company is the most unethical company I have ever dealt with... First off, they tried to claim I owed them monthly payments for the last two months I was in the bankruptcy.

Thousands upon thousands of reviews of people's bad experience with Bayview is pretty clear. I bought this home in August, 2006, and I was paying mortgage payments on time for years without a problem and then Chase (at the time) offered me a repayment plan. I took advantage of it so I could take a couple of months to pay off a car. That was a mistake. In the middle of making timely payments to Chase, Chase sold my loan to Bayview.

I am so tired of this stupid company. I have been with you for 3 years after you bought my loan and I had no problems. I'm trying to refinance and adding my husband to the loan. I'm adding a huge second income to my home, I'm making 10k more than last time. I am more than qualified. The process has been extremely long. No one contacts me unless I contact them first! Your appraiser person you had completely low balled my house.

Bank of America sold my loan to Bayview Loan Service. The worst in America. To get rid of them am force to sell my house before they try to take it. I had an insurance claim check that I had to send to them for endorsement and they kept my money for more than a month. I ended up had to do my repairs out of my pocket. Wait for them to send someone to inspect it. Got 100% completed and everyday I call the reps just literally lie to me. They have no shame especially Natatsha. She’s a professional liar. Thank God for a supervisor name Mary who intervene. There should be a law pass that consumers should know who banks are selling their loans to so you can investigate them. Bayview has so much class action lawsuit. It’s frightening when I read other reviews. It scares me and made me cry knowing this bank is still in business. I could go on and on. Consumers please be aware!!

I will just give a little info. House went to foreclosure 2010 from bac. Sold to BayView. I abandon home in 2011. Have not been back since my son moved in and started paying rent to Bayview. At this time they are showing me with no payments on my credit report. Have disputed this for years. Now this month have said payments current and raised and mortgage amount 4 times in one day. Plus more.

My parents passed away in 2018 and since then I have taken over their mortgage payments as part of their trust account. Without any warning Chase froze their account which their mortgage payments were taken from and it took 2 months to straighten this out so automatic payments could start up again. Except the automatic payments never started up and then abruptly stopped in April. Turns out Chase apparently sold my parents' loan WITHOUT ANY NOTICE WHATSOEVER to this scam corporation which immediately sent out a notice of amounts due far beyond what was due (4 months when 3 had been paid). They never pick up the phone when you call and send out form letters implying what they are doing is legal or acceptable. Shame on any company that acts like this. Who knew Chase is in bed with this "loan" company? Time to sue them both? If there is a class action brewing, sign me up.

I would like to thank Joquitta ** with Bayview mortgage for helping me to somewhat understand how a error had occurred. There has been not late payments sent to my credit report. However there computer generated report does need some improvements. I would like to thank her for her kindness and respect during this matter.

This loan servicing company has no intention to provide any type of customer service to their clients. They lie and keep you in the dark and are in the business to delay you as much as possible. They want you to lose your home and they will try every trick to make it happen. I believe they find joy in giving their customers the runaround. I’m appalled in their behavior to treat their clients so horribly. They intentionally delayed information to me to make me lose my home to foreclosure. I had the money to pay the reinstatement well before the auction and they would not answer or return my calls to allow me to make this happen.

Terrible company to work with. In August of 2018 I began helping my elderly Mom with her mortgage as she was struggling and had been trying to get help from Bayview since March of 2018. From August to December of '18 I submitted all requested documents MULTIPLE times since they kept telling us they didn't have everything, most commonly my father's Death certificate and he passed in 2014!

Stop the sale of my home on March 5th 2019. Place a (retainer) on my account for my home and that your company correct your mistakes. Reinstate my regular modification. The sale of my home would have been illegal done by Bayview!! Because I have been contacting your company on numerous occasions to get my mortgage intact also for your company to fully reinstate my modification to correct amount of $387.20 my regular payment on my documents before paying up my loan back In July 2018. Your company was given a total of $7173.69 after being told by Bayview. Which was agreed upon after, all was layout that starting August 2018 my regular payment and modification was reinstated back to $387.20 because my mortgage was on track.

This Bayview Loan Servicing company unnecessarily report late payments when loan is in good standing. The strange thing is that they omit to notify the customer. Not a good business ethic. Also when you make the monthly payment through their website you don't get a confirmation email that you made the payment although the email is required and not an option to process the payment. Never had a company this incompetent in servicing loans.

This company took over my loan from CitiFinancial. At first they were okay, even went above and beyond to do a loan modification for me. However, when the modification was done, they were still taking out my old loan payment! So when I called to get it corrected to the new lower amount, that went great. The mess came when I called to have the excess amounts from 2 of the old higher payment refunded to me, which was on January 31, I was told that it has been sitting in management's hands for release. Well I called back on Feb. 15, 2019 to be told that check had NEVER been cut and was given assurance that it would be FedEx overnight and I would have the check Tuesday. Well guess what, Tuesday came and went...NO CHECK. So I called back today to be told that it was still waiting to be cut. BEYOND PISSED. I am grateful of the loan modification because it did help me greatly but I will be so glad when I pay this company completely off!!!

My Loan was sold to Bayview Loan Servicing in 2017. In January 2019 I sold my house and my realtor was needing a payoff amount so I called Bayview. After calling several times they finally gave us a payoff amount on January 17TH that was $326 dollars higher than what my payoff was on their website. Bayview said it was a fee to keep the payoff amount the same until February 1ST. Bayview was charging $20.11 in interest per day through February 1st. My house closed on January 18th so I called and never got an answer if I was getting any kind of refund since the house closed on January 18th. I also disputed their payoff amount which was over $6000 more than it should have been.

The Lady I was helping had borrowed $10,000.00 which turned into $19,6--.00 when done. She died after paying for some 12 years, she wanted me to have the house. When I found the loan, I contacted Bayview about it to find out the payoff, the woman finally told me an amount, she asked why I wanted it and I told her Lola had died and she told me they did not want it paid off and hung up. I sent in a cashier's check for the amount she said and then got a copy of the check after 90 days to verify they got it or not, they did so I proceeded to get the family to send deed showing it was transferred to me with copies of the front and back of the check stipulating what it was for (paying off the loan in their own papers. It was called a short sale.)

We were denied for a loan modification, we appealed and never heard from them regarding the appeal. Every time we called no one called back. They ended up foreclosing on our home. We did get a lawyer to help with this but even then Bayview did not return their calls!! If you have them as your loan servicer run for the hills. They are the worst!! If there is a class action suit I am all in.

This company is a joke - my mother had her mortgage here and she is now passed away - house was up for short sale before she passed away -- had 2 buyers they drug their feet, buyers pulled out now we have another buyer and cant get anyone to call back or email regarding the status. They are ready to pull their offer. Frankly, I don't care if it sells or not. I am not out anything. So flipping frustrated, I am trying to do right so they can recover some of their money back. But if they don't want to help, why should I put forth any more effort.

I was with Chase Mortgage and fell 3 months behind. Was playing catch up with Chase when I was informed that my mortgage was sold to Bayview. Never heard of them. Never received a goodbye or hello letter. Chase refused to take my payment. After finally getting someone from Bayview to give me the information, I began making my payments to them. They don't cash your checks for about 20 days for some reason (which I suspect is a way to apply some sort of fee). I keep getting letters from them stating that they are going to accelerate the past payments from Chase, yet, I can never get anyone on the phone to try to work this out. I'm willing to pay additional each month to catch up those previous payments but no one seems to be able to help or discuss. I will state that I've never missed a payment with them since they purchased my mortgage from Chase.

Our loan was sold to Bayview Loan Servicing and immediately the problems began. Forced to purchase flood insurance although not in a flood zone. Purchased flood insurance and provided proof of said insurance and then was told, when I could finally get someone to speak to me, that I had to prove that I had actually PAID for the flood insurance. How would I have a policy if I had not paid for it!??? Told them I had ALREADY sent proof of payment the day I purchased the policy, not to mention the actual declarations page states "paid in full" right on the policy. Are you kidding me!?? I am praying that my loan will be bought or sold again so that I do not have to deal with these people again. This review is forcing me to choose a star to rate. I would have preferred zero stars but that was not an option.

I was a Citi financial customer until my loan got bought out by Bayview. Two weeks before my final payment they sent a letter stopping my auto pay. Called to pay and now they won't take over the phone.