CashCall Mortgage Reviews

These people call me 4 or 5 times a day to harass me! When I ask them to stop they call more. I will never do business with these people. I've decide to call the Better Business Bureau to complain because they won't stop calling me.

I have 750 credit score, give or take, dropped another refi option, cause I liked them. Big mistake, appraiser was incompetent and rude, was turned down. I wasted weeks and weeks. I've never been turned down before.

The loan agent and loan processor were very professional and showed great care and attention to detail. Their customer service skills were second to none, everything was done in a timely manner and the process was smooth. They showed me that they care about my concerns and they were there to answer all my questions. If I call or email them they would respond instantly or within an hour of my call or email. I have all praises for both Ericson ** and Eva, they were awesome and very effective throughout the entire process.

Initially we had a good experience looking into a refinance at 15-years fixed for 2.99% rate, seemed like we'd be saving a lot of money and too good to be true. Suddenly as we got closer to closing the deal, and our documents were supposed to be sent to the underwriter (mind you - we had all of our documents submitted from our end, the ball was in Cashcall's court for 2 weeks), they suddenly started dragging their feet and nit-picking over details of documents. It turns out this was to delay our process as our guaranteed locked-in rate expired, they ignored all of our many phone calls and emails - complete silence on their end for days. Then the day after our locked-in rate expired, they emailed us saying as of that day, cashcall was halting all business for 2 weeks. Unbelievable.

I applied for a refi mortgage with Cash Call - Impac Mortgage and was told welcome back, as I had a mortgage with them and still have another one on rental property. Send in all info, got back a closing date and all figures and sign the online papers, then all hell breaks lose. "We need to verified your employment", had already send check stubs taxes and w 2's from the present and past employers [[2 of them]] then no matter what I sent per new request it was not good enough. 5 days. 1100 per week - 6 days 1320, then "we need a breakdown, we need to verify." Mind you checks stubs, taxes and w2's and a letter from each employer. Still "we need to verify", no matter what, still "we need more", then a letter, "No problem with anything on you, but denial, because fha loan no longer available. This after over 2 mos of ** from them. Yet their web page is still offering even lower interest loan from the fha,

I locked in at 2.99% for a 15 year loan. We had 30 days to close - but we could never get ahold of anyone. Finally, the day after our term expired (without progress) we were told that the market liquidity would not support this loan. We have excellent credit and were just refinancing to save some money. Carlos **, who responded conveniently one day after our term expired, said that an act of God prohibited CashCall from contacting us during the 30 day process. This is beyond ridiculous. Now rates have jumped. Never use these guys!

Easiest refinance ever, no points, no fees, no surprises at the end either. This was all done in three weeks, including appraisal, bank statements, proof of income, and of course a credit check. The customer service was excellent, in fact I have never dealt with a mortgage company this organized and truly cared about our interests regarding the loan. We went with a 15yr. fixed at 2.75%, saving us thousands! Want a great loan? Go with Cash Call!

My loan with Cashcall Loancare was a nightmare. When you call their 800 numbers to get assistance regarding your loan, it cycles 7-times with options making it difficult to speak to a live person and finally when you reach the department you need to speak to, you receive a prerecorded message advising of what you already know. The worst part is you will never get assistance on the same day a supervisor will call you back within 24-48 hours, and will not offer assistance. Second, Loancare missed paying my property taxes last year I discovered when I was refinancing the loan. Loancare never called to apologize and did not give me an explanation as to why they did not pay it from my escrow account. Third, the customer service agents cannot assist you with questions, or the info they provide is not factual.

Refinancing my house recently I had an great experience with the loan officer Antone **. As most people recognize this is generally can be a tedious process but I was truly impressed with the honesty and efficiency which really took less than 3 weeks to close. This is not the standard in the industry. Within the first 30 minutes of the qualifying process I had a good feeling about terms, pricing and duration. Kudos my friend you will be hearing from me shortly about my renal! Job Well Done!

Asia was great getting me through the application process and getting me approved. He said Matt the Loan processor will process all the info and get me through closing, and he too was awesome. It was almost like they were at the closing table. Thank you guys, What a great experience.