Capital One Auto Financing Reviews

Keep your eye out when making your car payment. This company is good for taking double payment when you only issued a single payment. Then when you call and complain about it, they automatically say that they will give you a refund within three days and try to make it out like there something you did when you made the payment online. So keep your eye out when you make your payments because these people are like THIEVES in the night!! With no apology or explanation why they took the double payments when you only authorized one payment.

Refinancing my car with Capital One has been an absolute nightmare. I had a name change due to divorce, and sent in the required paperwork. They kept saying they never received it, so I sent it again. Then immediately after sending it, I get an update that they needed more paperwork. They were requesting the name change power of attorney yet again, that I had already notarized and sent in (with their self addressed envelope) TWICE. I called and spoke to someone, and were unable to understand them due to very limited English. They basically told me to sent it again....Long story short they're now calling requesting the same notarized paperwork to be sent in for the FOURTH time.

I had my car for 4 years never got repo for the first time because I lost my job for the due to the pandemic. I got another job then lost that job for medical reasons. So my car got repo and they want me to pay 3 thousand 2 hundred dollars and I ask them can they please work with me. I ask them can I put 15 thousand to get my car and they do a payment plan. They didn’t want to help me. They want me to pay all that money and then I been paying on my car for 4 years and look like the loan going up, not down at all. A lot of banks help their customer when they lost their job but not this bank. So please don’t finance with them. They what they say I owed them on the loan was the same amount I started with. So what happen to all my payment I was paying for 4 years? I don’t have that kind of money. I’m disabled and dealing with cancer and I really need my car

Don't do business with Capital One. They abuse customers. They will send you to another bank with higher fees. That it's fraud, Capital one denied you because they don't want you as a customer so don't get credit cards or any products with them.

Paid balance off over 7k financed for 5 paid off in 2.5 years in December. Never late. These jerks reported closed!!!! Not paid in full. Dropped my credit score 40 pts because of their verbiage!! They won’t correct. Very messed up! Considering legal representation. They make $ on the longer you pay. Lost my business!

Car dealers get a large kick back from Capital, I only used them to leverage the price of the car. I tried to pay them off in 2 weeks from a insurance claim payment. I spent a hour on the phone to get pay off information, then I wrote a check to them for payoff. Ten days later they cashed my check , heard nothing about payoff so I called them (took a hour) to see if my title release was on the way. I then found out they charged me interest for the time to process my check. Every bank I ever used will give you a pay off amount good for 7 to 10 days. This way, they can just keep charging you interest.

*BEWARE! This is NOT as advertised! After you complete the app you still will have auto dealers running credit reports and numerous inquiries on your credit report..This is only to bring business to certain dealers that will give them the finance business.

I will never use or recommend Capital One once this auto loan I have with them is paid off this year. I have been on Auto Pay to have scheduled payments on the loan paid every 2 weeks. YET, they send emails (5 in 1 year) that state I've missed a payment and will be reported to the credit bureau for late payment. They think just because the payments don't fit in their window of due date, that they're late. I made my last payment on 1/10/25, then received an email on 1/17/25 that I missed my 1/15/2025 auto payment. I can't make this stuff up! I've reported them to all 3 credit bureaus for inaccurate and incessant business practices.

Everything runs smoothly until your last recurring payment. You’ll be pulling teeth trying to obtain your title because “in their system they don’t see your last recurring payment” even though it’s withdrawn from your bank. You’ll spend time making calls, having to make an extra trip to your bank to obtain proof and have to pay fax fees to send information. Will be last time I use Capital One Auto Loan. Holding the title hostage due to their system failure.

I used Capital One to finance my Audi Q5 on a six year loan paid by auto payment from my checking account. The first five years and 11 months were great!! I received a letter prior to the final payment draft thanking me for my business. The final payment was taken on the scheduled day in the proper amount. Two days later, the dunning notices started for non-payment. Multiple calls to Customer Service with no results on their mistake in properly allocating the funds to my account. Finally, an email to the Office of the President of Auto Finance resulted in a phone call. They are insisting that they need 30 days to "investigate" their mistake and cannot speak with me in the meantime. The rudeness is utterly amazing when they have already acknowledged that it was their accounting mistake. Never again!!!! I gave one star because there is no option for zero stars!!

The app is great, but if you need to speak with customer service, then you will run into problems. I have auto loan and credit card with them. Had issue with paying off auto loan. No communication between branches, and very unhelpful about any questions I had. Wasted about an hour of my time with 6 different calls. Each call was like starting over. After I pay off credit card, I will never do business with them again.

What a joke, never missed a payment, never had a late payment. They seem to take what they want in interest each month.. seems the more you pay extra each month, the more they take... how's it legal to take the extra amount each month and apply it to intrest.. I will never use them again....

I do not recommend Capital One. I have an auto loan with Capital One. I moved and have been trying to get my paperwork from them since August 7th to register my car in my new state. It is December 16th. I’ve called every week trying to get the paperwork. Every week I get a different story - none of which is ever their fault. I have requested compensation since I cannot get a permit to park without my new registration and they refuse. It’s been over four months. I should not have to call weekly to get anyone to follow up. I was told today I had to wait another 70 days. 70. Meanwhile I can’t park on my street.

I was told by a car dealership that Capital One approved my loan in November. Here it's time me to make the first payment. I get a call from the dealership in December. "We need for you to bring the car back because Capital One desires to not approved the loan." And then they didn't give me my money back all because the miles on the car. I will not recommend Capital One to no one for anything and if have a credit card with them you never get a raise on your card. They the worst business I ever seen in my life. After you have sign the contract with Midland Volkswagen please please make sure that you are approved before you leave the lot especially if you going with Capital One Bank. Please. Please.

Angelo is the best! Very professional and helpful! Took care of my concern right away! I recommend Capital One Auto Finance to everyone! Very happy with their service. Thank you Capital One for your great service!

I've got 2 C Cards with them and now an Auto loan. Always used direct payment so there's no problems and never late. 1st payment for auto loan went out as planned on October 25th and I come to find out they say they never got it. It's the same setup as on C Cards and never any problems. Sent them bank statement and still waiting. First they tell me 1 to 2 business days and then 2 to 3. Well now it's 3 to 5 and who knows what it'll be next week. 80% of the people on the phone I can't understand and it's getting worse.

This company reached out to me saying I may be eligible for a lower interest rate, so I checked and they claimed they could lower it by almost 3%... Sounds great right? And yet somehow for the same duration of loan the payment would go up 100$ per month! Makes no sense and yet NO ONE at their company could explain it. A specialist "had to call me" cause no one could explain how that made any sense. Only thing I can figure is they charge so many fees to refinance that it knocks it way up. Don't waste your time or energy 'cause they have no clue and are clearly doing some funny math.

Capital One likes to take auto payments out of your account without permission. Not cool. Not ethical or professional. This can cause major bank account issues and should not be tolerated. Not wonder they have 1 star.

I had moved to a new state and followed all the correct procedures and supplied all needed document, multiple times in order to get my car registered. The title department has yet to send the BMV the correct documents to get me registered. It has been 2 years!!! I have had to call out of shifts at work forcing me to live off credit cards. I nearly lost my job because of this. I have called and begged for them to fix this every month for 2 years. They promise to fix it and nothing happens. Since I had not been able to work all my shifts I fell behind on payments, they threatened to repo, and started reporting negative marks on my credit report. This all happened because of their negligence and incompetence. No apologies and still, no resolution. The worst auto finance company out there. Stay away from them if you can.

I was pre approved for an auto loan in November 2023 refinance and was called by multiple agents to send my car title in for the final approval, after 2 weeks of nothing, I called them to see if what the issue was and after going through the process again they said they could not approve my vehicle because it was used as a rideshare vehicle, as for my Title, unless I have a tracking number they could not help me. To this day they have not sent it back.

It’s a shame the U.S. government allows them to prey on its citizens. They’re a fraudulent company. They charged me for money I didn’t owe. Even with showing them proof…. 5 times they tried to clear my bank account. US bank had to permanently ban them from my account.

I can start by saying this company deserves a 0!! It has been a nightmare and the worst decision I have made using this company!! I financed my truck through them from the dealership! Again worst mistake ever!! They have reported my payments late over 5 times to the credit bureau and they have ruined my credit! I have jumped through hoops for them trying to dispute all my late charges but they have done nothing to help me fix it! I would just get a letter in the mail saying it has been denied! I cannot believe that a company this bad would even still be allowed to be in business and continue to ruin people's lives and credit!!!!

Pre qualified thru Capital One Auto Finance. Capital One Auto Finance recommended a certain Auto Dealership. Drove the vehicle for one week and engine issues. Took the vehicle back to the Dealership to fix the vehicle, that was almost three weeks ago. Vehicle still not ready. Dealership got paid for the car from Capitol One Auto Finance already, so they have their money. Now, Capital One Auto Finance is expecting me to pay for a vehicle that I've only driven a week because it's been at the dealership for almost three weeks being repaired. Capital One should do their research before recommending customers to a dealership. I tried contacting Capital One Auto Finance about this issue, but of course NO reply.

Terrible company to finance your car with. Their agents are usually are lost, they don’t value their customers and they NEVER document your account right unless it benefits them. DO NOT finance with this company.

This company is a joke. Asked to speak to supervisors and was told one was available. Car was repoed on April 4. Was told I couldn’t get it back until I paid everything up to date. Looked at my account today April 13 and have a 25 day past due amount of 387. When spoke to representative he stated he doesn’t know why but was told because my March payment wasn’t added in the amount I had to pay when they replied it. I told him my calls are recorded so I was told on the 4th I had to pay everything up to date including late fees and repo fee to get my vehicle.

If I could would give 0. I financed my car for 5 years (60 months) with automatic debit, planning to have a good credit number, in the last installment Capital One canceled the automatic debit before the scheduled date, the bank did not debit my account and when I realized it had already been a few days. Out of 60 installments, only the last one was late because of Capital One, they reported the delay and the car that was supposed to improve my credit ended up ruined by Capital One… I tried to contact Capital One and they didn't want to fix their mistake… I don't know what to do anymore, it's become a nightmare

I filled out a credit app and was provided an approval letter for $43k to take to the dealership. I found a car I wanted online for $20k at a nearby Capital One Dealership but when trying to complete the loan process was told “Capital One did not approve you”. WHAT’S THE POINT??

Capital One's pre-qualification terms are so convoluted that your actual car buying options are almost zero. They have so many stipulations on year, mileage, dealers, etc that it's just a frustrating experience trying to find anything that jumps through all of their hoops. You are prequalified for a large amount (supposedly) that you will never be able to utilize. I was pre-qualified for up to $57k and, when trying to purchase a car that was only $15-17k, they require that I put down $5-6k?! Make it make sense. You call customer service and get the run around so they are no help at all. Financing through Capital One has been a complete waste of time.

Lies, deception, discrimination, under-scoring. I don't recommend it. This is not professional and not respectful. If you think that this is the best option, then I advise you to consider other options.

Well my issue was due to some bad luck with jobs I would say more less. I had to made arrangements with Capital One such as partial payments then catching up by end of the end etc. Trust me I was not running from them but I had no money and at the time still had to have a place to stay, food, electricity etc. This is something that I have done with them in the past with a previous car I owned and that was paid in full. One day I called to schedule a payment, by doing this I have never gotten to far behind such as them looking into repo as anything. I got the man on the phone who said, "How about doing an extension program with us?" Like an idiot I agreed. Well I just found out this person made this ** worse because by me doing that it made me further and further behind and lord forbid if you have to make a small adjustment when you are on this so called extension, which is a disaster waiting to happen regardless.

I had a Capital One auto loan since 2000, made all my payments on time. I recently switched jobs in during the period of six weeks when I did not a have paycheck I am formed Capital One and I will be late a payment, but they will get their money. I even went as far as setting a payment plan to split one payment into two because I didn’t want to be really far behind. My car was vandalized and deemed a total loss two weeks ago and I need to get another vehicle.

Capital One has lied about me missing payments and what the balance is on my auto loan. Even if you believe the data they’ve posted on my reports, when you deduct the payments they are showing from the original loan amount, the balance is so far off that it makes me wonder if the credit bureaus aren’t being complicit in this lie. My only recourse will be to refinance my car, but with them making me look so delinquent, that’s going to be difficult. Steer clear of this company if you’re shopping around for auto loans.

When things are good it is good, because literally no one does anything there at Capital One auto finance. So the system works. However, I paid off my car in November of 2022 and I am STILL waiting on my GAP refund of $923.75 from these jokers!! I have done EVERYTHING. All of the paperwork, all of the research. I have supplied them with a copy of the actual cashed check from the auto dealer and still no refund has been issued to me. This is the ABSOLUTE worst!!!! Like honestly, there is nothing you as a customer can do.

I made the mistake of getting an auto loan with Capital One Auto Finance back in April 2021. I have had nothing but problems with them. I recently got into an accident and haven't been able to make a payment for about three months, they wouldn't make a payment arrangement or anything, they ended up taking my car with my daughter's wheelchair, one of her prosthetics, etc...Over $20,000 in medical equipment and they are refusing to give any of it back, stating that it wasn't in the car...Worst experience ever, I recommend staying away from this business. Now, I have to take them to court just so my daughter can be mobile...

Capital One auto financing has not only been the worst choice of my life. They look for any reason to nickel and dime you and because they financed my dealer's floor plan other more competitive rates were ignored to go with the higher rates of Capital one, I made a down payment because I was required to and with a trade in still have a 700+ payment on a Rav 4 Toyota, which is unheard of if I'm understanding correctly. I think this company is untrustworthy, two faced and evil, and what they do to Americans and their families should be considered treasonous.

Absolute worst Customer Service team I’ve ever experienced. I will never use them again. If they care about their customers, they need to avoid outsourcing to a foreign country with people that have no desire to help; they read from a script only. Just an absolute awful experience.

Capital One did a good job with creating this Auto Navigator process, but it’s highly deceptive! They pre-approve you for a certain amount, yet won’t give you financing for that amount, but will want you to do a downpayment! How about they pre-approve you for what they’re willing to give you financing for without having to ask for a downpayment. Transparency works best.

On Monday I spoke with a Representative #TOL. I informed her my fiance schedule a payment to be withdrawn a day before payday. That I needed to schedule it for Friday to get the account out of the repossession area. She informed me she could not schedule a payment past Thursday and the car could be repossessed at anytime without a verbal contract. I told her I understood that and I was aware I would receive a letter before repossession was assigned. She then informed me if I still have the car by Friday I could make the payment. I told her yes, I will still have the car because it will be in the garage. I then asked if she could put a note on the account that the vehicle will be in a garage. I also informed her I was able to schedule a payment for Friday online even though she stated I could not. I told her I would schedule the payment and call back Friday to make a payment plan.

I have an auto loan from Capital One on 2020 Challenger. The interest rate is close to 11%. I've made every single payment on time and have never been offered to refinance with them for a lower interest rate! Other companies have offered to refinance at much, much lower rates. However, out of loyalty I've stuck with Capital One. I feel like I've made a mistake.

We called to get the 10 day payoff because along with what we have already paid and the 10am pay off it would mean that we would be paying around $56,000. We only financed $46,000. When we tried calling we were hung up on and then when we spoke to the second person she was unwilling to allow us to speak with someone that would be able to better negotiate the amount for the 10 day payoff. We have been paying on this loan for 4 years. Not one missed payment and we always pay more than the minimum payment. So sad this company is not willing to negotiate. At all will NEVER use this company again for a car loan. We are in the market for now because my son is 16 but we will find a different company to deal with.