Bank of America Reviews

I received a letter last week from the bank, stating that they were changing their preferred rewards program - by doubling the amount of money required to be kept in the account from 10K to 20K to avoid a $25 monthly fee. They also said in writing that there would be a 2 month grace period. I immediately went online and cancelled my enrollment in the program. The very next day, there was a $25 fee withdrawn from my account by the bank. It turns out they have changed the naming of how they link accounts without notifying customers that they will have to contact the bank and 'link' the savings and checking accounts that up until then have been treated as if they are linked - i.e. the total amount of money in both accounts was used to calculate the 10K minimum.

Client since 2004, I have a several accounts with Bank of America. I bought houses cash deals all money are paid from my account. Now the bank is became a theft and fraud bank, because for no reason the taking fees from my account, call customer service and try to correct the theft fees answer is: the bank now allow customer service to refund fees anymore. I will closed my account as soon as possible.

I am seriously getting tired of Bank of America locking my debit card every single month and several times per month whenever I try to use my debit card. It happens way more than it should be then I am required to call 1.877.833.5617 press 1 for English, then press 1 to unlock my card which doesn't work. It transfers me, I get silence at the end and then the call ends. I try it several times over. I log in to my BOA account online to see if I can unlock it there, no I have to call the number. Great! So I press a bunch of buttons when I call again. Keep asking for customer service, they require me to pick a topic. I keep pressing 0, then it finally says transferring call. Then I sit on the phone for 2 hours and get no response.

I waited for a teller at the bank to withdraw the money and was asked to go back and stand. By the time I picked up my belongings she again said "go back and stand, I am not ready for you." I understood and she still mentioned. I told her "I do understand English, and my hearing is perfect, I heard you the first time only". Then she just left and started mumbling something. She has done this before as well (about a year ago), and I had stopped going to this location because of the attitude of this bank teller.

I was recently traveling to Europe and I need immediate cash for an emergency. I called up the Bank of America customer service and told them that I needed cash immediately and please activate my Debit card/ATM card for travel so that I can withdraw money. I was told that I would be able to do so and I should visit Deutsche bank ATM for the same because they have a collaboration with them and I won't be charged for extra bank fees. After hanging up the call, I received an email stating that my Credit card was activated instead for travel. I thought, it might be a mistake in communication and I tried my Debit card to withdraw money anyways. But, I could not withdraw money and my card was declined at a Deutsche bank ATM. The local staff at the Deutsche bank refused to help me and asked me to contact BOA again. I tried calling them again but I could not reach them. I was put on hold for 30 minutes.

I have been with Bank of America for over 26 years back when they were Fleet Bank. I have a checking, savings, 2 kid's savings and a credit card. I also HAD a 800 FICO score but thanks to one incident with Bank of America it dropped to 670 OVERNIGHT! I hadn't used the credit card in almost a year so I only checked the account every other month. A fraudulent charge was put on my card that I obviously did not know about and the payment was a week late. They INSTANTLY reported it to ALL 3 credit reporting agencies dropping the score that I worked so hard for.

Went to their office to cash a check, they wanted to charge me $8.00 to do so. I refused and took the check to a check cashing business where I paid just $3.00. Very ridiculous fees for B of Am.

I have been with Bank of America for many years - almost 30. They are getting so bad, I am changing banks! There is always a long line inside and never more than 2 tellers! The management team are totally useless! There's plenty of staff at the desk to open new accounts, but not to help an existing customers with transactions! Then they put in the virtual tellers - YAY. At the beginning it was great. Now, a few months later, again there are never any virtual tellers available or you can't deposit any checks as it is full! THIS BANK HAS GONE DOWNHILL over the years! HORRIBLE! They ask you to do surveys & feedback all the time but it doesn't matter - Nothing Changes! Horrible!!

An hour long attempt to order Check Registers. Branch locations no longer stock and distribute subject item. I contacted the BOA customer service hotline. Put on hold for close to 30 minutes. When human picked up he was rude, informed me that that item was not available, and offered no alternative. I called customer service line again and received assistance from a very concerned rep. She sent me to another person that finally fulfilled my request. The item I needed is not available online. An hour of my time. I have three checking accounts and a small savings account with BOA plus a car loan. A really lousy company to do business with.

I have had the worst experience with Bank of America. They find any possible way to make money by charging accounts with their "maintenance fees", "overdraft fees", "ATM fees", ETC. They charge overdraft fees after they ALLOW charges to be made to my account. If you are going to charge me overdraft fees, at least provide a service that helps me, your paying customer, stay away from additional fees. If an account is negative, why does your system charge a maintenance fee? Why does it continue to charge overdraft fees? The account clearly doesn't have the funds; why not decline the charges? I feel Bank of America doesn't CARE about its customers; Bank of America cares about getting richer by putting others in debt. I was not employed at the moment and had just moved into a new city. My situation was difficult and Bank of America managed to make it financially worse. I deactivated my account immediately.

Stay away from Bank of America. Something very weird has happen to my bank account with Bank of America. When I went to log in to my account I noticed that my Bank ID and my security code were already present in those little boxes where you sign in, so I pressed "Log in" and I was in. I thought that it was something to do with my computer, maybe my computer was saving it, I don't know, and they claim to have so much security, I was not worried. I went to eat at a Chinese restaurant and right after I was there, I got a notice in the mail from the Bank telling me that my available balance was 00. Somebody emptied my account.

Bank of America is the easiest Bank ever. Every time I have issues with my business, or if I deposit a check is clear the next day, if I do a dispute are very easy to work with. The customer service very professional. Been in travel business. I had several different problems with clients, credit card payment, etc. and every time Bank of America resolve that issue for me in a prompt way. It is very easy to do business with. I love it!

I spent over a half-hour trying to reach a "real" agent at BOA's 800 number (to no avail), and another 45 minutes or so contacting local banks in search of a notary on a Saturday. I called the Dunnellon, FL office to ensure there was a notary there before driving as I would have to travel far to get there. The woman who answered was very "snotty", calling me "honey" and asking me my bank account number and name prior to telling me if they could notarize something for me. She looked me up on the computer (I could hear her search) and then told me, "The person who does this is too busy." BOTTOM LINE: I am not a WEALTHY customer. I am sure she saw my puny account and decided that on a Saturday, they wouldn't bother to put themselves out. THIS WAS HER SNOTTY attitude that I gathered this from. I had even said to her, "Please beg her, I really need to have something notarized."

A month ago I tried to pay my credit card bill on-line, and BA refused service, even though my account held far more dollars. I finally transferred money to a different bank account and paid bill. Today I tried to DEPOSIT money into my account via previously set up electronic transfer, and bounced again!??!!!! Local BA office tried to intervene with BA Corp. but couldn't get through to their own headquarters!!! Online services and support at BA is totally useless. BA is no longer a credible banking service. I'm glad I dumped all my BA stock. Bye-bye BA, hello Suntrust.

Second time this happened. 9/7/16 - Credit card payment, handed in cash with the credit card to apply. Teller applied cash to wrong card – a corporate card that I was given by my boss for his business. So now the payment was applied to a business credit card and NOT applied to my credit card. OK, someone at the bank made a mistake. It happens. But BOA correction:

I applied for a checking account online and was approved. When my card came in the mail I went online and tried to activate it and I called but to make a long story short the account I got approved for a few days prior to attempting to activate my card I was told by customer service word for word..... Customer Service: "when you applied for your account you agreed to our terms and services which states Bank of America can close any account without warning or explanation." Me: So does that mean I can't use Bank of America? Customer Service: "No you cannot use your account and we have chosen not to give you a reason why." Me: *angrily hangs up phone.*

They robbed me with their ridiculous overdraft fee. Updating the available balance in real time for a transfer received so that it is available to use and when I use it they post the transfer on later Date after posting the debit transactions first, which Ultimately leads to ridiculous overdraft fee. And the worst part is - when I contacted the customer service & even when I went into the bank the answer is the same. I tried to refund it and the decision came out denied. When I asked the manager who made the decision she replied "its a software tool designed to make these kind of decisions and no one can override it."

I have been trying to get in touch with claims department of Bank of America for a week. Someone found a check that I apparently lost, and they cashed it. The check was addressed to another party, it had my name on the check. The amount of the check was $525.45. The check was not endorsed. My account not only was overdrawn, I was charged an overdraft fee for a forged, well not forged, because the check was not endorsed, fraudulent check.

My husband deposit check to the Bank of America. Check was clear. We saw check clear. We used that money to pay bill. We have 3 day after the bank hold the check!! All the check bounce and we get hit with fee with all the bill and credit we paid. Happen to us 2 time. That unfair for customer. I don't understand and why that happen. How bank can do that to customer. Not only fee from the bill! The bank charge us the fee also. I will never use Bank of America again but I won't happen to another people!!!

A Longtime customer with excellent credit who always paid on time has a Home Mortgage and a loan on an RV through BOA. Due to the sudden death of this customer's spouse, they need to sell the RV. The selling price will not cover the loan, so they want to do the right thing. Take out a line of credit against their home equity to pay their debt. What does BOA do? Denied!!! So there is no way for this customer to get the title to sell it and pay off the loan. You give them no choice! Now instead of a paid off loan you will have a default on the loan and the keys to an RV. The stupidity that went into this decision is everything that is wrong with the banking industry. Shame on you!

After I received a wire transfer from a friend of mine it took them a while to review it. After a few days I contacted them to find out what was going on. They said they had some questionable issues on how awesome it was. The associate at the branch it Goldenwest talk to somebody in the fraud department that stated it was okay to transfer the money into a new business account. The associate did this with their permission and then 2 days later that account was on hold also for the same reasons. Then the bank to say that they received a request to have the wire transfer returned to the person that did it (not notifying me of this) they decided to close my business account and my personal account that had nothing to do with the wire transfer and they stated the money was going to be sent back to those people that did the wire transfer cancellation.

My father opened up a checking account and credit card with me at the end of November 2015 so that he could easily give me money as I was studying abroad. Within a week, Bank of America closed my account, informing me that they did not have to tell me why. Luckily, I have an account with a much better bank TD bank so I was not without money for the week it took Bank of America to send my funds to my home address (I'm a college student and don't live at home but on campus).

BEWARE of termination fees from B of A. I was very surprised when I received a new packet from B of A merchant services dated August 31, 2016. First many fees are going up. Monthly fees are being added. So I called to cancel. Originally, when the banker signed me up for a business account he said he'd include a card swiper that was free and I'd just pay per transaction if I used it. I thought that was fine. Eventually I received the swiper and info on how to set it up with an account number. I thought the merchant number was a number for the swiper, not another account with a separate contract.

This is more of a complaint than a review. I would like to say I had the worst experience at the Industrial Branch in Seattle. As you can see by the name Industrial it caters to businesses. For the past 20 years I have been taking in the credit card payments (15) paying with 1 check. Well they have an assistant manager (Meagan) there and she tried telling me I couldn't do this. Failed to answer any of my questions and treated me like I was a piece of crap. Well after 20 years of doing this, it was not appreciated. It is a business branch and therefore should be tailored to businesses. The branch manager Roman ** was not any help either. I've heard from others the assistant manager is always rude & unprofessional.

Been a customer with this bank for nearly 30 years and THREE name changes. With all the misleading and underhanded that goes on in the world of cyber banking today I have been especially all over the activity in regards to my accounts. On the 6th there was a debit of $331.12 (done in error) by a national wireless company. Just as quick as the hold put on those funds, the wireless company reversed it (20 minutes later) and the funds were put back into my account as verified by the balance, only to have BOA place another hold on the same amount the next day.

Bank of America say something and when you complain they say another thing. We've been doing business with them for more than 20 years. We have mortgage with them and several checking and banking personal and business accounts link to one another. We were not supposed to get charged with this monthly maintenance fee because of our mortgage. With their NEW SYSTEM for the NEW CUSTOMER, we should not be affected. Unfortunately, they unlink all our account and we get charge for all of the monthly maintenance fee in several of my accounts. We called them that our account should be link not just once, not twice but many times. We went to the manager and complain and he said that regardless of the mortgage, if you have a balance of below $5,000 you will be charged. So, they charged us every month because the balance is below $5,000 and it's fine.

My husband died two years ago. He had an account for my minor son, but had only put $200 in it. I have been trying to get that $200 for my son for two years now. I get sporadic calls back and horrible customer service. The one woman I dealt with told me I had to get a court document stating I was my son's guardian. I told her I was his mother!!! That I didn't have a court document and it would probably cost more than $200 to get one. I finally was sent to another staffer, at my request. He said that "maybe" his birth certificate would suffice. I sent it. Not only haven't I heard from him since, I can't get a call back. I can't wait to close all my accounts.

Like so many others, I wish I could give 0 stars. I've been with them for over 10 years and never had an issue until this weekend. Once everything posted to my account I had $793 in my checking on 09/02. Over the weekend transactions went through as normal until I saw a double charge from Walmart. I confronted the bank about the issue and they reassured me that it wouldn't be deducted. Once everything posted to my account they showed that $793 was never in there and claimed there was only $520 on 9/02.

I have been with BoA for only a month, and my very first paycheck for work had to be a paper check because due to work the direct deposit takes a bit to go in action and would be in effect on the next paycheck. I figured "ah alright. No biggie." I go and cash my check and they gave me a notice as soon as I did that because the account was less than 30 days old, that they had to put a hold on the money. MY PAYCHECK. I was so upset and talked to every person I possibly could, on hold for hours, talking/yelling at people asking why I cant have my money. It originally was only supposed to be hold for 5 days and turned into a 9 day hold.

There have been too many discrepancies with my transactions. What they show on their end is totally different from my registry log. Then they turn around and charge overdraft fees where there should be none. I hate this bank. They could care less about their customers and they're VERY rude at my local branch so I have to drive further to go to a different branch. I'm currently looking for another bank to do business with.

I am BOFA consumer for more than 4 years and also make direct deposit with the bank. Today, I forgot to checked my checking and the bank transferred 53 dollars from my saving for overdraft. They charged me 12 dollars for overdraft transfer fees. (I can do it myself for free, but I regret not checking my checking). Last month, I went to the bank and asked for statement copy, and they charged me 10 dollars for two copy. I have also open account with another bank and they never charge me a penny for statements. BOFA also disapproved my mortgage application but other bank did for me/approved me. Please suggest should I close my BOFA account.

I had an account with them years ago which I closed because my experience with this bank was nothing but negative. Very soon after I had opened the account I realized they won't care less for their customers. I've got a feeling that their only mission was to ruin their customers. Anyway, a couple of years ago I received an invitation from the AAA to open a credit card with them. I did and it turned out to be with the BofA. I have had many complaints since then, but I kept the credit account active because it was linked to some of my auto payments. I closed it yesterday and I am done with them forever.

I am long time BOA customer and it's my direct deposit checking a/c. This year I needed some money for me so I borrowed from relatives and friends. They deposited into my checking account. On August 22nd I had 7000$ on my a/c. But when I logged in in the evening I saw a message saying "Pending debit HOLD on 8/22" of -888,888.88 $. I called several times to customer care, Fraud department but none of them told me exact reason for this Hold. All they said is my a/c under review till 22nd October and I can't even withdraw my own money. I need to pay rent, bills, etc. How can a bank behave like this without even informing us? Please help me with your suggestions.

I own a small and very new ob/gyn practice in Memphis TN. I've had personal accounts with BOA for years and my business account for my practice for over 3 years. We make approximately 3 deposits a week. Today my office manager tried to make our deposit at the drive thru. After waiting twenty minutes, when she got to the window-- she was asked if she had a personal account at the bank. She said no, that she was depositing for our office who has a business account there. The teller wouldn't allow my office manager to make our deposit at the window for by BOA business account because my office manager does not personally bank with them.

My brother recently opened an account with BOA. They held his first paycheck for one week stating since it was a new account they needed to make sure the check would not bounce. The paycheck was issued by a multi-million dollar company. After one week they stated they were holding the check for at least an additional 3 days. When I called to speak to someone on my brother's behalf they said we would need to call in via a conference and my brother would need to give permission for them to speak to me. We did this and when we got Ania on the phone from TX she said they cannot do conferences even though her same department instructed us to do so. We then asked to speak to her manager, who of course wouldn't be available to 30 minutes to one hour. The customer service at Bank of America is one of the worst I have encountered. They are right up there with Comcast.

BOA now not only charges you 6.00 to cash a check, they have to call the person that wrote the check to make sure it's not a fake. But the teller can't make the call!! You have to wait in line for a personal banker to call and then get back in line to cash the check. This is just another way they try to force you to open a account with them. I would never use this bank and can't wait until they shut down. They do everything they can to make it hard as they can on you. You would be much better off at any bank than BOA.

I experienced great service at the Bank of America, Fourth Plain Road, Vancouver, WA. The service has been always excellent and the staff at the Fourth Plain Branch, Vancouver, WA office is VERY DEDICATED to THEIR CUSTOMERS. ROBIN ** is the VERY BEST of THE BEST OPERATIONS MANAGER EVER. SHE is always helpful, knowledgeable, polite, professional and patient with all my questions. Bank of America is very fortunate to have such an employee.

I was told by a BOA rep that even if I overdraft by a penny, I will have to pay a fee. Well, that proved true. I had an unauthorized charge debited and was assessed over $100 in fees for a small overdraft - despite having overdraft protection. They refused to refund and lectured me on having better money habits. I'm closing my accounts as soon as I can.

I accepted a check from a friend who say it was good. I deposited it. They put an extended hold on it. Kept checking my account, same result. On the day I got my atm card I found out they deemed it counterfeit. Said that if I brought in everything to prove the friend said the check was good they would consider re-opening my account. So I did what they suggested. They just preferred not to even look at it. Had me wait a half hour only to tell me they were closing my account anyway.

Is it even possible to give this bank no stars!?? Because that's what it should get!!! I'm so pissed! These $35 fees and Bank of America can go to hell! I was literally charged $35 every single transaction that same day and I still had one being processed so I deposited cash to pay it all off. I need $135 so I deposited $150 to make it positive and still have some money, which is like $15.

In the beginning of August, after a long illness, I logged into my BoA mobile app in order to pay rent and start back to school shopping for my children; I noticed that I had a measly $.83 in my account. When I had last logged on and used the account, I had $1056 and another deposit was made of $438 in the meantime! It was all gone! I started looking through the charges that wiped out my account and immediately called BoA. They issued a "temporary" credit for about 40% of the charges and the investigation began.

March 3, 2015 - Mediation - agreed to transfer my IRA to my spouse as part of the settlement. March 30, 2015 - went into Branch location to get directions on how to proceed. Was informed that everything is documented, sent to IRA dept and transfer will happen when final papers are signed by judge. Recipient must open IRA with BOA before transfer can take place. Informed recipient of this process. October 28, 2015 - telephoned BOA to confirm what needs to be done for transfer to be completed (papers will be signed in November). Was informed at this time that the recipient needs to submit the documents before transfer will happen. November 17, 2015 - final judgement completed. January 22, 2016 - called again. "Why has money not been transferred?" Informed info has not been received from recipient. There is nothing I need to do.

They reported me to ChexSystems in 2014 for a fraud check that someone gave me for a modeling job back in 2011!! I was an 18 year old kid at that time who had no idea that people were even capable of doing that. Now I cannot open an account for 3 more years and have to walk around with large amounts of cash on me IN LOS ANGELES!!! They have been nothing but horrible and vindictive. I am shocked that they are still even in business. What they do to people is criminal.

The fees are stupid as hell. Why would you charge an overdraft fee on a transaction smaller than the fee and you didn't even notify that the account was overdrafted! Y'all just want to take people money and it is stupid as hell. Like seriously, why are you still in business? ** bank! Everyone needs to leave this bank like asap! What y'all gonna do then???

I have an excellent credit rating, a six digit income, significant equity in my house, and a small number of credit cards and bank accounts. As a result of a move from the east coast to the west coast we looked for new bank. We applied online to BofA. We were immediately approved, debit cards were sent to our new home, and... they could not be activated. BofA decided our money is not good enough for them. Without giving any reason they closed our account before we even used it once. A few days after that we received a letter confirming the account was closed.

In the multiple times I have had to call BofA the wait times have been over an hour. To even be placed on hold, you have to navigate through their automated system that never seemed to have options for what I was calling for. I had repeatedly paid my bill online through web payments for over a year. One day, my account magically stopped accepting web payments from my checking account and no customer service rep has been able to answer my question as to why. I paid my bill over the phone instead and later found out that my account had been closed. When I called to get my account reopened, it was a Saturday and I was informed the department that deals with account closures was not in and I would need to call back on a Monday, after I had waited on hold for an hour. By far the worst company I have ever had the displeasure of dealing with.

I'd leave them if I could. A simple mistake from a person using mobile funds transfer sent their money to my account instead of to the intended party. Literally an hour wait time at each phone number that I am transferred to to get this resolved. 3 weeks later a new checking acct. an 888 hold on old acct, a fraud investigation opened and absolutely nothing done. Now this person who made the mistake is calling me on my cell phone saying "why won't you release my funds." HOW did he get my name and number??? I have told everyone at BofA "this is not my money, send it back!" I'll have to call again on Monday because that dept is closed evenings and weekends!

I have a Bank of America account for payments for unemployment benefits from the State of California. I have not been able to withdraw funds from this account because this bank has waited almost a month since my card expired to mail a new one. Though the bank says one was mailed out, it is still not here. Meanwhile, I have bills and other financial obligations. Though there is money in the account and I can login to the online account, B of A has disabled my option to transfer the money, or withdraw it any other way, except to have it wired via Western Union, at my own expense. I'm now having to sue them in small claims court just to get a few hundred dollars. I wouldn't trust this bank at all, and if the State of California didn't force us to get our funds this way, I wouldn't have an account with them at all.

So yesterday my husband was paid and he is paid in personal checks. And his boss paid him half on Friday and the rest on Wednesday so everything was fine with the check on Friday so he goes to cash the check on Wednesday. Everything is fine. I go to the bank, closed other two accounts and transfer all the money into our joint account. So we go to go about our day as regular and we went to purchase something and as we went to purchasing our cards were declined and we're looking at each other like what's going on. So long story short Bank of America decided to put a hold on all of our funds until they verify the check and an auto pay went to or something I'm not able to see what it is but whatever it is they put a hold on, all of our funds and now our account is overdrawn $49 and now they're telling us that it will be seven days before they will help lift the hold off of our funds.

I wouldn't even be using BOA if they hadn't bought up every credit card company and then proceeded to give you the worst customer service (ha! service) ever. If you have a BOA card, you will get hacked. That's a given. Now, they may possibly let you know in a timely manner that you've been hacked, and they will "shut down" your card and have you destroy your cards, but then they will continue to put charges through on the new credit card they issue you--even before it arrives in the mail to you! Then when you call in to tell them you are getting more bogus charges, they send you to a department that NEVER picks up the phone. The last time I was hacked, they issued me four new cards, each one getting bogus charges put on it before I ever received any of the cards. This is ridiculous!

I have been a customer of BofA for over 20 years, and their customer service has gotten considerably worse over time. The products they offer to pay people digitally are not competitive with other banks. Their system is cumbersome, inefficient, the web interface is incomplete and time consuming. I have started using Chase with another of my businesses and the difference is significant. The phone service they offer borders on absurd. When you call the small business number, wait for a human, you find out you are speaking to someone in personal banking, and vice versa. Then you need to wait on hold, again, until they get the right department, and it usually takes a few tries.

Due to Bank of America my bank account is in the negative, I lost a week of pay from my employer and can't afford to eat. July 29, 2016, I received a check from my employer to be deposited into my bank account. The check was deposited and showed that it was cleared. By the way, my rent and phone bills are due being that the 1st is approaching.

They charge extended overdraft fees within 5 days of regular charge and refuse to do anything to help you with the charge. They are rude the Bank of America in Leesburg, VA on 505 E Market Street is horrible with customer. The other Bank of America in Leesburg is much better.

In 12/2011 I called and closed my account w/ BOA. In 2014 I went to open an account at a Credit Union but was informed that I had an outstanding acct # w/ BOA. I requested the ChexSystems report, and couldn't believe what I saw. BOA had charged me w/ $941.00 in overdraft fees. So I called BOA. They transfer me Recovery and ask me how I wanted to take off this debt. I replied "I closed this account 3 yrs. ago, I haven't received any statements, letters, or phone calls saying that my account has been reopen for whatever reason." The Rep followed up by telling me they shut the account but a payday loan transaction is what reopen the account.

Unlike other banks which use routing number at the check book as their regular routing number, the BOA uses so many different routing #s as their routing number depending on which state you are in, which state you open your account, which way you use to transfer the money. Recently, I got into trouble because I followed the BOA staff's instruction to transfer money from other bank to BOA. At beginning, I used the routing # at the check book, their staff told me, it is wrong, and told me to use their wire routing #. I told the guy I do not need to wire money because I do know wire money costs $35, but I only need to transfer hundred $. Their staff told me all online transfer of money is called wire money, and no matter what device and website I use, I must use wire routing #. After I did that online with the wire routing #, the money out, but the receiver did not get the money in 4 business days.

For 7 years, I have paid the same amount on my mortgage through an automatic withdraw. I then started receiving notices that I had no homeowners insurance and they bought it for me. My homeowners is through Allstate and was paid on March 10 for a full year-until March 9, 2017. I faxed and emailed proof, along with my agent with confirmation 6 TIMES!!!

On July 28th I went into the branch to do a wire transfer to my mortgage lender, because I was in foreclosure and I had only one day to reinstate my mortgage. I was very emotional and upset at the time being a single mother with MS. Daniel ask for my ID. I gave him my ID. Meanwhile I was on the phone with the mortgage company making sure I had all the correct information when Daniel states "I'm sorry. Your license is expired." I just lost it. I just got the money together to get my house out of foreclosure and now they won't let me do a transfer. I stated "oh don't tell me that. I will have to kill you." Not literally. When he asked "are you serious." I state "are you crazy. I would not leave my two kids with any mother to go to prison." I stated "I would just go to the other branch down the street where my nephew works and see if they can help me." The tustin branch tried to help me with some other options so I can make my payment.

When I went to cash my refund check, I noticed that it was a BOA account holder. I did not have a BOA account. Banks in general have always honored their account holders by waiving the $5 check cashing fee; however, at the time, the woman did not chose to do so, stating that all banks charge a $5 fee for cashing a check at their banks. She insisted on arguing that standpoint as I asserted that banks honor their account holders by waiving their $5 check cashing fees. I stated that I could have went into any bank and cashed my check for a $5 fee. Then I asked for a supervisor, and she stated that she was the only supervisor there. Her customer service was aimed at arguing with the customer. I have not experienced this at a friendly bank before. Banks have always honored their customers account holders refund checks that they send out.

Been banking with them for years and now they tell me they can't cash my paycheck that I have been cashing for years and can't give me a reason... My account has funds and in good standing, I have my ID and ATM card with me... AWFUL EXPERIENCE.

Ask yourself why BOA has a 1 star rating? It is because their customer service SUCKS!!! They want to sell you or upgrade you every time you go in the bank but... when you need something like a notary for the sale of your house they can't help you. So with that I am closing all 11 accounts with BOA and starting today with all of my credit cards and moving on to transferring my savings accounts to another bank. The shame is I have been a customer with BOA since 2000. Run. Don't walk to another bank... There are several other banks that want your business. I am going to US Bank this afternoon. I recommend to everyone else out there to stay with any other bank than Bank Of America.

I have never filed a complaint before through Consumer Affairs but Bank of America has provided me with a completely unprofessional experience in receiving a home equity line of credit and opening a checking account for the line of credit. The amount of time they told me the line of credit would take to take out the loan was not accurate and went way over. The loan officers kept calling about the same information telling me I had not provided it when in fact I had. One person finally called and told me the loan had been approved and the next called and said that there were still more steps to the process. I told them from the beginning I would only do a fixed rate option and the last phone call had me set up for a variable rate - they assured me they had changed it to be correct.

I originally placed two vendors on stop payments due to a financial hardship our family is going through. We made payment arrangements with these vendors. However, both vendors were still able to charge our account. One of them even charged us two payments instead of one. Bank of America ignored our stop payments and paid them. A total of $526.00 over drafted, in unauthorized payments. Included in this amount are overdraft fees and stop payment fees (for payments they never stopped). I wrote a letter to the CEO and placed a complaint with the Better Business Bureau. A representative reached out last week-once. After multiple messages I left on his voicemail, he returned my call.

If you are opening a new business and plan ON BEING SUCCESSFUL in your BUSINESS do not deposit. DO NOT GO TO BOA. They will shut down all your accts. They will give you no reason but if you put over $50,000 in an account for any reason they can hold that money cashiers check, cash, or whatever form of money for 10 days for no reason and close your acct (all accts personal and business) and hold the money until they feel you are the legit company. Much better banks to do business than this liberal racial. BANK OF AMERICA IS NOT AN AMERICAN BANK. They are ran by a bunch of **.

The manager (who is excellent) was on vacation and the asst manager was in charge at the Glastonbury CT Branch. First walked in and was asked to come back and make an appointment? What? Is this something new with your bank? As a business owner and notary myself, I only come in when it is a necessity. Now I am the only customer in the bank waiting for 20 minutes while your co-manager performs training. Had a notary I needed done and your asst. manager did training over assisting a customer. I know this because I was listening to her and could not believe she was doing this over assisting the only customer in the branch for the last 20 minutes. The greeter went up to them and said I needed a notary and she ignored him. Days like today I wonder why I keep 7 accounts with Bank of America. Really bad way to treat customers.

I was a homeowner and my mortgage was facilitated through Bank of America. I also am an active duty member of the military. In 2012, I received orders to go overseas for an extended tour. I kept my house for as long as I could, but in 2013 I requested a mortgage modification utilizing BoA's Military Hardship Clauses. I was under the assumption that the process was done after several conversations with their help department. I just found out this year upon returning from overseas that Bank of America cancelled my loan modification in order to transfer my loan to a different company so as to not have to deal with me anymore. It has been three years. I contacted them today and they told me "Sorry, but we can't help you anymore. The loan is no longer serviced by us." Now I'm looking for a lawyer.

My account was frozen on July 13th suddenly because of non compliance. I received some forms that need to be filled out because of suspicious activity in my account and I did and facsimiled to them. It suddenly my account was frozen because they missed two pages of the forms. They asked for more letter from my providers and I got the letters sent to them and they said that I am not in compliance because may be of bank policy.

I have been with this crooked and sorry excuse for a bank for longer than I'm willing to admit. Unfortunately they were the closest option at the time of my starting a checking and savings account with them. What a regretful mistake on my part. I had signed up for overdraft protection and never see where it works at all. Money down the drain. Earlier today I had deposited a check from the college I attend which is a check for unused semester tuition. It was for around $2000.00 and upon depositing it via the bank's app, I got a notice that not only will this check not be available until 7-20-16 (5 days from today), but that also I get another notice stating that my deposit has been placed on hold and that the bank has taken $200.00 of this check due to past maintenance and overdraft fees THAT HAVE ALREADY LONG BEEN PAID and along with that, I HAVE overdraft protection so therefore how can they legally charge me for overdrafts???

Here's my problem: I make a deposit at B of A ATM, and it says a certain amount is available NOW for use. Then when I try and access it, the card is declined for suspected fraudulent activity, even though the account is not frozen and there is no record of fraud according to B of A, only normal deposits. This has happened twice in 4 weeks! I just switched to B of A because my husband banks there and I liked the idea of both of our checking accounts being linked to the same savings account because they have a "keep the change" program which deposits the change from your transactions into the savings account. He never seemed to have a problem with them, but me? I'm ready to leave and I JUST BECAME A CUSTOMER ABOUT A MONTH AGO.

VERY, VERY, VERY RUDE. I was on hold for 36.23 minutes. Finally I get ahold of someone & my work phone rings. I ask if he can hold. The rude ass says "yes" but then hangs up in less than a second. Very frustrating with this people. I held for almost for 37 minutes and you can't hold for less than 1 minute.

The Bank of America customer service phone service is the worst I have ever experienced. The phone wait times are staggering. I've been trying for two hours to contact a real person. Nothing. It is truly a bank that does not give a crap about their customers. If I could give zero stars, I would. They deserve it.

Today, I went to Bank of America in order to make an important wire transfer. There were multiple errors in the information written (words and account number). The agent asked me to confirm the wire transfer but knew nothing about the transfers when I asked about the currency that will be received by the beneficiary. She simply shrugged her shoulders and said "I don't know." Advice to customers: Be extremely detailed when you are asked to review the information. Advice to BofA: Evaluate your staff's knowledge on the services they sell on your behalf or hire me to do a better job.

When I opened the account I opted out for overdraft protection because I didn't want them to pay things at their discretion and charge me for it. Simply, if the money isn't there don't allow the transaction to go through. However they have done the opposite and charged me $35 on five occasions in the last month and a half. I have called and argued with them several times and each time they promise it won't be done again but then they do it again and still charge me. $175 toward overdraft fees that on each occasion my bills could have been paid a couple days late. I have asked my account to be shut down and I will never open an account with them again! I recommend you don't either. They are scam artists.

Money was deducted without my consent and gave me an excuse that software did it by itself, so "it's not our fault". When I suggested to close down my account, all they were interested to get their due, cleared and canceled my account without resolving my problem. Bank of America is a big name. I wished they had resolved my issue before closing down my account and didn't have to make a technological lie. Probably that foolish supervisor is not aware that everyone is tech.aware nowadays.

My experience with Bank of America has been very bad. Have an account with Factoria branch in Bellevue and whenever I have to go for some work, first you meet a lady who is VP there Darshana **. I would say she is highly arrogant and doesn't talk to the customers politely. Today I asked for a simple bank verification letter and she was not even in a mood to listen my requirement. She is saying it's kind of notary work and I can go to UPS. Why the hell UPS will stamp it when my letter requires bank stamp and signature. How the UPS will verify my bank account. As per her whole bank branch does not have a single stamp to stamp on my photograph. When I shouted then she brought one stamp with just Bank of America tag and the address. But still she didn't sign on the document. Now this document without signatures is of no use and who will sign on this document when I have an account with Bank of America in US.

I have been with a Bank of America for years now. I am loyal customer and have had nothing but unsatisfied history with them. Overdraft fees are ridiculous. They're like a highway robbery. You get a $2 overdraft charge you $35. The amount of money they get for you overdrafted is ridiculous. I got two overdraft fees in a row that $70 -2X accounts because of a $10 transaction they wouldn't refund. It didn't do anything to help me. I'm very unsatisfied customer and I would not suggest anybody banking with Bank of America without overdraft protection of some sort because they will take your money.

BoA blocked our accounts without notice alleging that we are laundering money and that they have to do a review. We had to fill in forms and submit. When we spoke with an agent we were told that if we used their services for money transfers to our foreign vendors this would not happen. We use Tempus in Washington, D.C. and were told by them that this happens on a regular basis to their customers with BoA accounts. For a week we were unable to access our money, deposit money or do anything else. Without informing us they cancelled our business debit cards which we found out on a Saturday. This is ripe for a class action suit.

So I have a Amazon Prime membership that is charged to my account every month. Since I've been a customer with Bank of America for 8 years, I know that a overdraft fee doesn't occur until day 5. Well recently they must have changed the policy because I was assessed a $35 overdraft fee (ridiculous way for them to make extra money off of their customers) on day 2. So I called in and spoke to a representative who wasn't willing to help me with the fee, and then spoke to a supervisor who acted like she couldn't do anything about the fee. I recently had my mother start a business account there which brings in between $6000-$10000 dollars a month. Let's just say when I close my account with Bank of America I will be taking my mom's account with me. Thanks Bank of America for losing a extremely loyal customer of 8 years behind your greed!

Having been a long time customer, from Colonel Bank to Bank of Boston now Bank of America... Fees for under $1,500 in checking...I think your $12.00 fee is very expensive and excessive! That's how you lose customers! The low amount was over $850.00. Not a happy customer!

B of A Bank Lemmon Dr Reno NV. The bank's customer service has a lot of work. I've called corporate office on this store branch. I find myself traveling future from home so not to deal with this branch. My deposit's always questioned. I deposit lots of coins, my money should not be questioned. I earn the money the way I get paid ed is my choice. If I deposit coins 3 or 4 times a week this is my choice. The B OF A on Lemmon Dr Reno is the only one making a big deal, as for some of the tellers the customer service is very very poor. Today I spoke bank manager to fix this problem. If you want great customer service drive to branch on Virginia St. Reno, customer service great. I've advised this bank manager I can just move my banking elsewhere. California's Bank also great customer service. Tellers don't even look like they care when you complain about them. Banks should make sure they hire works who care, there's a lot of people out there that need jobs.

Bank of America is the worst. I have a direct deposit going into my account and they still continue charging me a maintenance fee. Their customer service representatives are extremely rude. I will be closing all my accounts soon.

The whole process was disgusting and appalling. There was a lack of accurate information from them, obtaining fees for an appraisal that they said would be returned if the loan was not approved. No communication to emails sent by me to them. No information regarding the status of the application. No answer to the request for the appraisal fee.

Credit card fraud! Customer service sucks. 30 min wait then transfer because the previous attendant transferred to wrong department. Happened every time I called. Signed up for 0% intro on purchases for 12-15 whatever months. 4 months into acct find out I signed up for 0% on balance transfers only with a 21% interest on purchases!!! They profited $100 off of me before I cut card and transferred to Chase Slate which offers 0% on purchases & balance transfers for 15 months then a 13% on purchases after intro period. Not that I would use that but 13% ain't bad.

I had a 15 yr boat loan. 13 years ago I had work issues and BofA offered me a 2-month extension to help out. Now that the loan has matured they are looking for $4,500 dollars extra. I am told that the 2-month extension has been accumulating interest for 13 yrs. My statements never showed that I was accumulating this. If I had been told this 10 yrs ago I could have put an end to it. BofA of course never tells its customers this either. If anybody knows what I can do I would appreciate it. This is so unethical and very shady business practice. I will never do any business with this ripoff company again.

So I deposited $4,000 cash and have a deposit slip. This morning my BOA account is overdrawn. They processed it as a withdraw. BOA admits their mistake but won't fix my account immediately. They tell me they will call and update me of the status by 5:00... That's customer service at it's best. Now I have to fight to get them to acknowledge MY money and I can't access my funds. Shame on you BOA. Why can't customers charge you a very large fee when you screw with people? This is not the 1st time BOA has made a mistake with me. Each time they take their time and make excuses. It's time to take our money out of these big institutions that treat people so horribly. I have been a 20+ year customer!

I have been a BofA customer for over a decade. I deposited 3 checks into an ATM. Two went thru and 1 didn't. I called to file a claim and it takes 10 additional days to even have them offer a partial credit on the amount deposited. It takes 3 days just to get someone to go to the ATM and "find" the check, and what another 8 days for them to "hold" my money for some additional reason? Would not recommend using BofA. Better off with a local credit union.

I have had bank of america for about a year now. Every single check I deposit with them they put in my account then take it out on a hold. I have waiting 2 months for them to cash one of my checks. Literally the worst bank in America. Do not ever sign up there.

I made a deposit and B of A showed funds available and failed to put certain charges into account. B of A improperly imposed 3 overdraft fees. I made a deposit and the account reflected funds available and B of A changed the order of the withdrawals and failed to withdraw charges and failed to reverse an improper charge and refuses to remove 3 overdraft charges.

My name is Charles and would like to carefully explain and describe a deceptive and fraudulent way Bank of America is charging overdraft fee. First of is explain their policies. An ACH payment/charge on a customer's account that overdraws a customer's account, the customer has until 8 pm (close of business), to bring that account into positive standing or that customer would be charged overdraft. Fair enough, even though not the best of policies.

Had a customer buy an $11,000 car from me and go to Bank of America and get an $11,000 cashier's check. 2 days later, my bank calls me and tells me that Bank of America refused to honor their own cashier's check. The car has now been taken far out of town and they have a title signed over to them. Bank of America CROOKS have cost me $11,000 and will be getting SUED BIG TIME!

On March 2016 I requested a credit card increase and was given it. After using the card for travel expenses, I received a notification that my credit limit was being decreased. The card was reduced giving me a balance left of only $380 which maxed out my credit card. They told me that I was late on payments on an account which is set up for automatic payments. The only option given to me to apply for a credit line increase again, only to be informed that it was denied for (get this) for my credit card which was too close to its limit! Unbelievable. I will be closing out this account as soon as possible and NEVER conducting business with Bank of America again.

There's nothing I can say here that hasn't already been said. My extremely negative experience with this bank is the same as everyone else's. What's important to know is that Bank of America has flexible policies only when it works to their advantage. In other words, the bank continuously makes arbitrary, on-the-spot decisions that work the system so that they can maximize how much money they can squeeze out of you. This includes changing policies about bank fees without notifying their customers, and adjusting the dates/times when they finalize transactions so that you, the customer, lose money, and they benefit. This bank is everything that's wrong with our country's financial system. You would be doing yourself a disservice by banking with them. I would recommend your local credit union instead.

I wanted to let someone know why I closed my account today and opened a new account with BOK. I was at the hospital this morning with my mother when I asked my husband to go and deposit cash in my bank account before I had to pay overdraft fees. He was met by the most outrageously rude manager, ** located at 3480 S. Blvd., Edmond, OK 73013.

I have a joint account with my son who is in college. Every month I deposit funds into this account for his living expenses. This month, I deposited a check drawn on another bank for $1600 on June 1st. This check was debited from my other bank on June 2nd. On June 4th, I received a message from Bank of America that my account balance was low. When I looked at the statement online, I saw that the $1600 had been credited to my account on the 2nd, but then debited from the account on June 4th because a hold had been put on this check--AFTER THE MONEY HAD BEEN SENT BY MY OTHER BANK. I called and was told that the hold was placed on the check because Bank of America had not received verification of the check and that the funds would not be available until June 10th. I was also told that this was a matter for the risk department, which wasn't open on weekends.

I opened a BofA account because my current credit union basically broke my Google Wallet/Android Pay setup by issuing me a new EMV card. Come to find out if I thought that was a problem I would soon find out what real problems were when began banking with BofA. Below are the several negative experiences broken down by subject that contributed to me laving in such a short period.

I incurred NSF charges when my merchant services debited my account. I questioned nsf charges due to merchant services charges overdrawing account because I was double charged bank charges when my account was overdrawn because of bank charges. The representative stated that she could not reverse charges because of prior reversal due to lost check. Prior request should have been granted hands down because a business check became lost in the mail yet the representative stated that if I had a "Business Advantage" account, NSF charges could be reversed. I reminded her that I had such an account but because of grief in getting unwarranted stop payment charges reversed, I dropped business advantage for seeing no advantage to business in paying extra and having to fight off unwarranted bank charges.

I've been with BOA for 12 years and I just have had it with them. Years ago I had several hundred dollars stolen from my account through my debit card information, and they denied the claim because the card was used in the same zip code where I live??? Most ridiculous argument ever... So much about their "100% protection against fraud".

I'm a Platinum preferred Customer for Bank of America. I needed some notarized signatures for passport renewals. I had a chat and confirmed they offer the service and scheduled an appointment with Mt. Laurel Branch, NJ (08052). Once myself and my wife reached the bank, I was parking my car and my wife waited inside.

I have been a customer for over 15 years and had a conversation with you today regarding a fee on my credit card. After the card was paid in full you charged me on my account an additional $140.00 in fees. I called and spoke to a live person and she told me she could not waive it so after 15 years I will be going into the bank tomorrow and closing all 8 of my accounts. Very disappointed with the service and will never recommend you again.

The bank charged overdraft fees by changing the dates that I actually did my debit transactions. Transactions I used with my debit card on 5/27 was authorized and taken out of my account, but later the date changed to 5/31. This caused me to incur overdraft fees. This is not first time BOA changed transaction dates or post transactions a week later to charge overdraft fees. I spoke to BOA rep on the phone on 6/1 and he apologized, and told me it would be taken care of. Later, I found out, the overdraft fees was not removed.

This is the worst bank in the world!!! The online account says one thing and then you will get a big surprise the next day. The online services are horrible. It hardly ever updates to give you the right information on your account and you call the customer service and wait for almost an hour just to hear "I'm sorry" from a representative that sounds half asleep. Horrible bank. I'm switching asap.

I was given a settlement check from a law firm that happens to bank with BOA. When I deposited check I opened a new checking account that I had previously closed. I still had advice savings account still though. When they put check though they said 200 was immediately available. I took my son with me to the grocery store and as we know 4 year olds, they want things they see so I allow him to grab 2 items. I go to register to pay using new debit card and it won't go thru. Mind you they tell me 1 business day and the entire check will clear. I put it in on Friday and went back Tuesday. I asked for an amount to be withdrawn and teller looked at me like I was crazy.

My mom is a disabled woman over 60 who recently had all her accounts closed. She was receiving her pension and social security direct deposited to her BofA account. She had been a loyal customer to the bank for over 20 years and never had issues. They would not give her a reason over the phone on why they had decided to close her accounts. They told her she would have to speak to the branch manager. After the inconvenience of having to go down to the branch she was treated rudely by the managers and was told it was the bank's right to close people's accounts without having to give them a reason and that's all they could tell her.

Two Bank of Americas where I live thought it would be a good idea to close their drive thru. So now, I have to find a parking spot, go inside, wait in LONG lines, and do it fast since they close at 4 PM!! DUMB, DUMB, and DUMB!!!

Last Wednesday (05/25/16) I got a text message about some fraudulent charges to my credit card. I am very thankful for that. But the customer service I got after that really stinks. I talked to Yolanda in Texas to get a new card sent to me. She did that alright, but she neglected to tell me it was being sent by UPS. All she would tell me was, "I can't send to a PO Box." I could have given her my work address for UPS if I had known. But because she never told me, I gave her my home address, which is not very secure because it is on a rural route.

All I needed was something notarized because we just opened IRA with Merrill Edge and they asked for it. We went to Bank of America located downtown in Murray Street and Greenwich Street in New York City for that. Since Merrill and Bank of America are one company I figured this would be the right place to go get this done. Someone was helping us but then Robert ** - I don't even know who he is and what he does there. Tells us he cannot help us and the person in charge of Merrill there is in meeting so he cannot help you. He made us feel insignificant and not important because other clients are more important. He needs customer service training or be fired because that was just not acceptable. I am now reconsidering closing all my other accounts I have with Bank of America and Merrill. Such simple task that cannot be done.

I had BoA credit card. After three years of actively using it I gathered around 350 cash rewards. I applied for Amex credit card and got the card. It offered my 1 year of zero APR thus I spend around 3000$ in the dentist. Then I got a letter from the bank that my BoA credit card is closed. No one gave me any explanation about that. I just got a letter that my balance is high and that is the reason.

As a family we decided to sell our boat. It was easy to do and sold it in days. The buyer wrote me a check for 5,500 dollars. We know him so there was no problem. I went ahead and deposited the check in our account on 5/22/16. They gave access to 300 dollars. No problem there. On 5/24/16 all of the funds were clear. For 6 hour all of the funds were available then all of the sudden there was a new hold, was place on the check again. I called the bank. They proceeded to tell me the risk department then told me the other institution told them the check may not be collectible so the owner of the other account gave me proof that the check had cleared. I went to the bank to give them the information so they could fix the issue. They had very little interest in fixing this and have now extended the hold until the 1st. While sitting there I called the other persons bank manager. Now told BOA that there was no problem that the check was clear on the 23rd.

On May check 11, 2015 I received correspondence from Bank of America thanking me for contacting them via phone to processing a payment for account number ending in the last four digits of ****, which I hadn't contacted them nor had an account with that number but they had my name correct. I called them to inquire about the email and no one in the credit, finance or banking divisions could figure out what account it was or who contacted them to make a phone payment. I then forwarded their email to the fraud division and asked them to look into it and never heard back from them. Since it was in reference to a payment made to the account and not a charge I didn't concern myself too much when I never heard back from them.

Bank of America is the WORST bank ever to bank with. They charge you these outrageous overdraft fees when you already bought your account to a positive then they feed you the same attitude saying "read the policy". I won't ever bank with them again.

I am a disable veteran that had an account with Bank of Scamerica. I was active duty Marine at the time, and I was working a job that sent me a check. The check didn't go through, instead of calling me they froze my account, and said I couldn't touch the money that was in my account. Before the incident I talked to my Staff Sergeant, and he thought as well it was a legit company. After discussing with them that I was the victim they very rudely said that I could get my money but I would have to wait for them to mail it out. I told them they didn't wait to shut my account down so I'm not waiting for my money. I went to the bank in Jacksonville, North Carolina, and the tellers were very rude, but after 4 hours I finally got my money from them. This was in 2012.

I had miscalculated the amount of money I had left in my account to make a payment thus causing my account to go negative. I got charged the overdraft fee which was OK with me since it was my fault. I got notice that I need to deposit money by a certain date or will be charged extended overdraft fee. This came as a surprise because this is the first time I had heard of such a thing. My direct deposit hit my account midnight of the due date and even though I had money in the account before COB on the due date, they still charged me the extended overdraft fee. Does this even make sense? Is that supposed to be real customer service or they just hide behind corporate BS and think in your face sucker? Honestly I've always felt that BoA is one of the most dishonest banks in the history of America so why I keep an account there is beyond me.

Ok, I've been with BofA for over 30 years. I have all my personal and business accounts there. (Well until today). I own 4 houses (no mortgages) but had a home equity line with them for about $40,000.00. The line was coming due so in November they contacted me about renewing it. I went through all the hoops (believe me just when I jumped through one, they put another one up). Today they called me to say that I wasn't approved! Ok, If I can't be approved who can? I have over 100,000.00 in the bank, no credit card debt, own 4 homes (together worth about 1,000,000.00). They said I didn't fit into their guidelines. Needless to say I will be withdrawing all my accounts and switching them to a local bank that values me and my money. BofA is a joke!

Horrible service and rude manager. I went to cash a check that was written on Bank of America paper from a local business and they would not cash it for me without a fingerprint. I gave them multiple forms of ID, including my license. I'm not getting arrested and don't feel like I need to give such personal data like a fingerprint or a DNA test to cash a check written by their own account holder. Last I checked, the person who wrote me the check has money in that bank and has agreed to pay me by writing me a check for the amount of money the bank is holding on his behalf. I don't think that when the account holder writes a check to the electric company that they have to come in and be fingerprinted. Why should I? Beyond that, the manager was plain rude.

I have a 698 Trans Union Credit score. Bank of America turned me down for an auto loan, that was a perfect match for my budget. The Dealership explained that 5 other Banks approved my loan for rates around the 4-5% range. Bank of America claimed that they turned me down because of information on my credit report. The information on my credit report was all positive. No negatives. Wells Fargo, Capital One, Toyota, First Merit, and Fifth Third all approved the loan at low rates. The kicker to this story- I have banked with Bank of America for 15 years, and never had as much as one NSF check. They can go to hell!

My business travel has me visiting Bank of America Financial Centers all across Virginia but I have never experience a bank like the Suffolk Financial Center Harbour Park. They are in a class of their own. You will notice as soon as you walk in the entire Bank staff is immaculately dressed and groomed. My last visit I had an appointment with the bank representative. She was unbelievable! Not only was she extremely knowledgeable and efficient, her attire was lovely. From her hairstyle down to her high heel shoes, she was dressed to impress. The tellers dress the same way. Even the Merrill Edge Financial Solutions Advisor was dress to impress. I do not know if this is just a management initiative at this bank but this Bank of America Financial Center at 6207 College Dr Suffolk, Virginia is in a class of their own. Suffolk Bank of America Setting the Bar.

Bank of America's customer service SUCKS!! I waited a total of 1.5 hours on the phone at 2 different times in the same day to talk with a representative about cancelling an account I opened and never used. A waiver had been placed when I originally opened the account but I didn't know that at the time I open it that there was a maintenance fee of $25/month. And so the rep I talked with said that they cannot cancel the account until I pay $50 for the 2 months of maintenance fees. I told her I have never used the account and don't intend to & don't think I should have a fee.

I recently transferred my rewards points to my Bank of America credit card. Never saw them go through. So I called customer service. She transferred me to business accounts, which it was. Fine. That person tells me I need to speak to the processing dept. What? Really. Ok fine. On hold again another 10 minutes as I'm trying to run my business. That person gets on and asks me for my password. I gave them it. They said it's incorrect. I said, it's the only one I EVER had and use it every day on their website to do business. She says I need to speak to the fraud dept.

They charged me $6.00 to cash my payroll check and the company that I work for uses that bank. Total scam of a bank.

The customer service has low authority to allow things to proceed - even with a customer explaining details of the systems fault in throwing alerts which is a glitch they do not help out. They do help out if you had not had a help before... which is funny. Here I am talking about reversing Bank Fee. Chase bank does it as many times as you want being you have a valid reason and a point, not restricted to eligibility like Bank of America. Pathetic response and arguments. My account over drafted last night. Normally I would get the notification and immediately deposit. Here their system had a glitch and did not send emails or push notification and I was charged a $35.00 bank fee.

Bank of America in my opinion is the worst bank for customer service. 800 number is a joke. Banking center reps have the authority to do nothing for the customer. Can't even type a letter on Bank of America stationary. None in the bank. A 26 year customer moving on to a bank that wants to help the customer. Stand strong and choose another bank. Show BOA that they can't abuse customers and stay in business.

I just am so upset and disgusted with Bank of America. Last week my account was overdrawn because they never deducted a purchase I made. Then they waived the fee but told me I was still $-8.00. She never told me I had a certain amount of days to put the $8 in the bank. I thought they would take it out when I got direct deposit but instead I just read a email about adding a $35 fee and after speaking to a manager he was rude and also could not even give me until tomorrow. I hate this bank. You guys can enjoy the last direct deposit 'cause I will be switching to a better customer friendly bank. I do not know how someone like that can be a supervisor. Customer's always right especially when all their asking for is time. I am shocked and appalled. My experience at Bank of America has been horrible and I will make sure to tell all my friends!

I submitted a check using mobile banking and they later deducted $2.03, saying incorrect amount entered. I didn't find this until recently while checking my account. The amount entered was correct and they just stole this money from my account. I know this is a small amount but a bank stealing money from you is scary. I called them to check what's happening and they said it was a system error and they will correct in 2 min and put me on hold for more than 1 hr. I personally don't care about 2 dollars and they know than staying on hold for hours I am losing time which is lot more valuable than 2$. This is systematic stealing for millions of bank accounts they hold.

I use my BOA to plan a vacation I paid for trip only to find bed bugs. Hotel would not give my money back, so I call BOA. They tell me someone will call me back. That's was bull. They never called then I look at my account to find that I'm 500. In red, so I called the bank and the lady said that they decided not to give me my money back. The best part is that PNC Bank gave money back with no problems, not cool when I put 279,000. In BOA they treated me like gold, but now that I'm on SSI it seems like I'm always paying overdraft.

This is a bad bank. They do what is convenient for them, not what is helpful for the customer. They don't even post their business hours on their bank, and no, they do not keep regular business hours. Go somewhere else.

They have continually cut customer service, closing down their drive through and making you deposit at their atm which might be ok for some, but the atm's were continually broken or not accepting certain types of deposits. They also charge you fees to use their tellers on some accounts, even when you are a customer. In addition, while in the process of closing my account and setting up a new one with Chase, Chase sent over two electronic deposits to verify my account which they then debited out a couple of days later. These withdrawals were for like .60 and .30 cents. I had cleared out the money in the account so when the debits went through, Bank of America charged me $35 for the debited amounts. Not happy with them at all. Glad I switched to Chase!

If allowable, I would give 0 star to Bank of America. And if there is rating range of -10 to 10, I would give them "-10". For BOA's overdraft fee, we complaint to BOA before, and they would give you a bunch of "reasonable" reasons and emphasize that it is a "legal way" to charge the fee. Yesterday, I checked my online banking. There were 3 payments deducting from my account, and after deducting these 3 payments, there was still $200+ balance on the account.

I found out today that due to Bank of America mistakes I am now on the blacklist at early warning services and other banks are not willing to give me an account. On or about 14 April 2016, my dad and myself went to a BOA branch in Rosedale NY to open a bank account for our business. After the rep opened the account she took me to the ATM and had me deposit a check of $9900.00 via the ATM. After the check went in a receipt was printed indicating that the check will be held for 7 days which was not acceptable for us.

Have now been waiting on hold for about 30 min, but no one answers and have to listen to some really crappy music with a periodic "your call is very important to us" BS message - obviously not that important or you'd hire more people to provide decent service. Someone at Chase or American Express answers in a couple minutes usually.

I made a money transfer to a friend of mine, also a customer at BoA, which did not come through. I contacted Bank of America customer service who claimed that my friend only had to accept the transfer for it to go through. However my friend never got the "request" for this. Then, BoA claimed that I had given the wrong information; which I proved them I had not. Then, amazingly enough, it turned out that the transfer had gone through, not to my friend Erin, but to a man called William (and their email addresses are not even close to similar). So, not only did Bank of America transfer my money to the wrong account/person; they would not refund me/my friend; so I had to make yet another transfer. I have after this sent three letters to the Bank of America, and they have responded to none! ** Bank.

They close my business account after one of my customer deposit check and they say, "Your customer have a bad check, no fund (from TD bank)." They keep my other money on the bank and say, "Wait for check on the mail 10 business days." I called them and they say the bank have the right to close the account because of that??! It doesn't make any sense. They will not tell you as courtesy call even no phone call or email or letter??? On the mail so they screw my business for over two weeks because my debit card sign for auto payment. I went to the other bank TD with my client and they explain to me Bank of America doesn't even try to get the money out. They keep saying the bank policy.

Have been on hold 3 different times. All for 30 minutes or longer and still have not reached them. Unable to do anything with my Debit Card until they fix it.

A couple years ago I had an account with BANK of America. I close my account and go to somewhere else because the bad service. Today I been there trying to Cash a check from there. And yes they cashed but they charge me $6.00 fee is incredible... Make a charge for nothing... Is a good way to make easy money. Horrible customer service.

Received a letter from Bank of America that I must now pay for my 3x5 safety deposit box in spite of having a minimum $8,000 in my checking account. My branch in Tucker, GA makes numerous mistakes sending mail to my daughter's home in spite of my address being on the original contract. At Bank of America a 3x5 safety deposit box will now cost $70. The same size deposit box is $45 at BB&T. Just transferred my documents to BB&T, a bank with excellent customer service! Beware of Bank of America!!! 4/21/2016.

My 75 year old father had his bank account wiped out by fraud. Doesn't look like he will be able to get his money back. So far we've been on hold for over 2 hours. Been hung up on several times. Absolutely the worst customer service ever. One of the largest banks in the world needs to have the ability to handle issues in a timely fashion. I recommend using a competitor or a smaller bank or credit union.

They post late on transactions to make you overdraft. I had four transactions for 5 to 6 dollars a piece - they charged me 140.00 dollars in overdrafts. Would only take off 1 of them. They're thieves. I will be glad when they go out of business.

Bank of America at North Hollywood on Lankershim Boulevard cashed my business stolen check in the amount of $301,000 and did not report it to the DA THEFT, MISCONDUCT, BANK VIOLATIONS of CODE OF CONDUCT, CODE OF ETHICS, AML BY CITIBANK AND BANK OF AMERICA. Stolen check in the amount of $301,000. Date the stolen check was deposited by unauthorized thief: September 23, 2014. By a thief we have located named "KARAPET **" who formed a Nevada corporation on September 23, 2014 by the same name that my corporation Hedge Fund, Inc. to open a Bank Of America account and cash my stolen check.

I was in the phone 1 hour waiting for someone to assist me! And nobody did it.

I have had several unhappy experiences when visiting BOA. This time I needed a notary as my husband had just passed away and had a document that needed a notary. I am supposed to be a preferred customer, but had to wait 45 minutes. Actually they told me to come back the next day. The first BOA I visited that day didn't have a notary! I also found that they do not participate in the medallion signature program although most other banks do. Thank goodness I have an account in a credit union that has the program. Bad bank.

After being a Bank of America customer for over 15 years with an 894 credit rating, they somehow attached a credit card to my account that I accidentally paid in December 2015. In January when I realized it wasn't my card I started calling Bank of America for help. Here I am today 4 months later over 40 hours talking to morons at the bank, physically losing 2 days from work to go to my local branch for help and a 671 credit score thanks to their incompetence. My accounts will be closed by end of day. I have 2 words for Bank of America and they are not Happy Birthday. I am sure my next bank will be happy to get my 300K mortgage in a couple of months.

A issue that started in the beginning of March. I had a charge on my account used by a online source. In which I have never dealt with. Of $566. So the next morning I called Bank of America. Warning customer service is horrible. They are very unhelpful, long wait times and crappy to say the least. Anyway they proceeded to tell me the next steps to get this issue resolved. Was to close my debit cards and to place the 566 dollars back into my account "temporarily" until the matter is resolved. Did that happen? No way. So I waited 2 days because it was the weekend. I call again, yet again another unapologetic customer service rep. Which had bad manners and poor people skills. Only to find out that the only way I could despite the charge is once the charges were no longer pending and posted to the account. Now couldn't the first so-called customer service rep told me this?

If you want to call customer service, be prepared to spend AT LEAST 30 minutes on hold. When you finally get through, their customer service agents are slow and unfriendly. I got approved for a credit card 2 months ago and still don't have the card, even though they said they would overnight it to me. Canceling my card (that I still don't have) today. The mileage points aren't worth it when the company cares so little about the people using the card.

I wake up to a 50 dollar withdrawal from my saving. Their reason is that I made too many transfers and withdrawals this month. First off I'm a single mom and 10 dollars a withdrawal is absolutely unacceptable. How the hell can somebody charge you for taking your money out? I am paying my bills and now I'm in the hole because of them. I will be closing this account this week.

I have been noticing for some time now that the way BofA's reports its transactions online are dated and NOT in the best interest of its customers. It's almost a scam, given they are one of the largest banks in the US and could easily adjust their reporting technology. Here's what I mean, when you look at your online account, everything could look green one day & the following day you can be completely RED with overdraft, etc. fees.

I have a business checking account from Bank of America. I issued a check to one of my vendor but they said they never got the check and maybe the check was stolen and deposit it to someone else's account? Is there any way that I can verify or get the name of the account where my check was deposited?

I scaled down my business and wanted to reduce what I was paying for fees on my merchant account. I was originally with Global whose fees were higher than most other companies, including BofA. I was going to get the square but when talking with a merchant account rep with BofA he assured me he could beat the square and proceeded to show me the interest they charge as compared to it. He did not mention any service charge fees or any early termination fees when I requested them. I repeatedly explained I was at a point in the business where I was looking to do minimal work and be somewhat retired. He assured me this plan was it, with the added benefit of having the funds placed into my account much quicker than square, since I did my banking with them.

I am at a loss in what else to do. My personal problems clearly aren't Bank of America's problems however as a company they have helped facilitate them. In December of last year my wallet was stolen which had a cashier check made out to me from me in the amount of $5000. As to not carry the cash. My Bank is Hancock bank and that is where the check was drawn. The thieves somehow deposited my check in a Third party Bank of America account with absolutely no endorsement of any kind. I can only assume it was done by taking a picture on the phone. I immediately went to Hancock Bank to report this. I then filled out all the necessary paperwork including police reports and fraud affidavit to reclaim my money..

I went into B of A to simply cash a check. The teller Anneliese did not speak to me but to ask for my portfolio fingerprint twice. I stood at the window. 10-15 min while she spoke to a co worker. When I asked what was going on the other teller said they were waiting for verification - I stood there for another 5 min when the assistant manager, Jonathan came over and took the check then disappeared. I kept asking what was going on and was told the check had to be verified. I sat down for 5-10 min then went back to the window to just ask for my check back. No one knew anything. I asked for my check back and the teller Annel said "Go down to where he is and get it." I told her to get his attention. I didn't give him the check she did.

I have had an account for years and am finally leaving. I should have done this long ago. I am not working for one year while I teach abroad. My checking account does not have the minimum so I get charged a $12 monthly "maintenance fee." To maintain what? I am broke! I am out of here and going to a bank without these ridiculous fees.

We refuse to do business with this bank. My husband needed to open an account and went to BofA first. They would be happy to have his business, but the minimum monthly balance for a checking account was $250 and the service fee was $14 "each month?" I was shocked. "Well, yes", was the answer from the new accounts person. She looked at us both with an expression that said 'is that a problem?" Good grief. They are one of the LARGEST banks with millions of $$$ in deposits and they charge $14 a month for a lousy checking account?! NO THANKS. We went to a little regional bank (Umpqua Bank - no monthly service charges, REALLY nice people) and are VERY happy.

I am a senior on a fixed income, a Bank of America customer. I use my debit card to buy gas on "credit". With $1 in an account, they waive the fee. At home, I called, transferred $2 and left about $1.68. I later got gas. Days later I saw a big deficit. A phone rep told me I had a "courtesy" before but not now. I paid the fee. I got the info card. One transaction said "electronic payment", $2, fee $35, the other, $25, fee "waived". The rep then told me I took $2 after the gas. Untrue. The bank is chronologically wrong. They manipulate transactions. They profited on a phone transfer. The bank said the money was there. The fee was unwarranted. I made a transfer not an "electronic payment".