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Beyond Finance Reviews

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Edited by: Liz Bingler
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Fact-checked by: Jon Bortin

About Beyond Finance

Beyond Finance is a debt settlement company that has been in business since 2011. It provides personalized debt settlement programs for unsecured debts such as credit cards, personal loans, medical bills and some private student loans. It requires a minimum of $5,000 in unsecured debt to use its services, and it claims it can reduce monthly payments by 40% or more. It’s available in all 50 states and Washington, D.C.

Visit www.beyondfinance.com
Pros
  • Free consultation
  • Available nationwide
  • 24/7 live chat support
  • Mobile app
Cons
  • Doesn’t offer legal support
  • Debt consolidation loans not available in all states

Beyond Finance Reviews

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    How do I know I can trust these reviews about Beyond Finance?
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    Page 7 Reviews 675 - 825
    Customer ServiceContract & TermsTechPricePunctuality & SpeedStaffBillingTransparency

    Reviewed Aug. 19, 2024

    Do yourself a favor and work out the debts yourself or hire an actual attorney. It would save you a lot a money and aggravation. This company is only good for people who really don’t want to deal with their debts and don’t mind sending money hand over fist to get it taken care of. I started with the program July 2023 because they promised that they will get everything taken care of and sent me something showing how they can negotiate my debt down to almost half.

    In this year I have been in court almost every other month. When I try to call to get some direction or what’s going on I get no real answer. I even had one of their reps argue with me because I didn’t want to sign a settlement agreement that grants the debtor a judgement upfront. His explanation was that most of these agreements require a judgement upfront, which I know they don’t require that and also why would I sign something that would leave a negative mark for years after the debt is paid off. Recently it became clear why they are so pushy to get me to sign these settlements even if they are not beneficial to you and it’s because they charge you a fee of 25% of the settled for amount.

    So let’s talk math for a second… With their fee schedule if you have a debt that is $2700 and they get a settlement agreement for $2300 they’re going to send you this big ole email saying that they saved you $400 on a settlement (congrats YAYY ME!!!) but they fail to put in that email that they are going to charge you a fee of $575. So not only are you still paying the $2700 but also an additional $175, for them doing something I could’ve probably negotiated better myself.

    When I finally discovered all of this it started with Beyond calling to tell me that I had a settlement offer and they needed for me to make an additional deposit of almost $1300. I was put under the impression that this was to pay it in full. I didn’t have the money right off hand, but I managed to get it together and send it. A couple of months go by and there’s no additional closed accounts, but the money is gone. I called Beyond and explained the situation and they told me that the money was used to pay their $798 fee for a settlement they completed. Even after explaining that I was told that this was for a settlement not a fee all they would say is that it’s in the contract.

    I know the contract and it states that fees will be paid in small increments that fit within my monthly payment. So after speaking to the rude reps and even more rude supervisor Beyond has basically admitted to thinking it’s ok to call people, who are struggling already, for additional deposits under the guise of account settlement but are really using it to pay their fee… All while I’m being dragged in and out of court for accounts they claim to have been working on for over a year. And BIG SURPRISE they won’t correct it, even though they admitted to having recordings of the call where I was told it was to settle an account and I have copies of the transactions show they used the money for their fee and not to settle an account. Do yourself a favor, pull your head out of the sand and handle it yourself. Don’t waste time and money like I did. They take advantage of people.

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    StaffBilling

    Reviewed Aug. 15, 2024

    Beyond had me in a 55 month program paying them $750/m. They negotiated only 2/4 accounts and obligated me for $800/m payment. Never negotiated with the other two accounts. Went to close my account, gave authorization to disenroll, THEN let me know there would be additional fees taken out of my Dedicated Account before they would return my funds. They kept being condescending saying that debt settlement takes time and the reason I want to disenroll is it's taking too long. THAT IS NOT THE REASON!!! They did not communicate accurately the status of my account, did not negotiate on two account for a YEAR, did not disclose the additional fees until after I disenrolled. This company needs to be removed from the list of debt settlement companies. They do not understand how to properly management debt payments within the program they set up.

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    Customer ServiceSales & MarketingPriceBillingRates

    Reviewed Aug. 15, 2024

    I am a disabled veteran. I was using Facebook when I noticed an advertisement for debt relief. I clicked the link and it connected me with Beyond Finance. After making the call to investigate the program, I decided this would be my best course of action. I was already in a program with another company and I definitely found out I would be able to include a debt with Beyond Finance that wasn't included in my current program.

    The best part is that it freed up more money in my budget while paying almost the same amount I am currently paying. The length of the program I was in is the same as what Beyond Finance offered. The process is very simple and they have an app for managing your account. You can see your progress, your accounts, and the settlement offers from your creditors. I highly recommend this company if you are overwhelmed with unsecured debt that continues to charge huge fees and interest. Beyond Finance can stop the snowball effect by negotiating with the creditors. The convenience of having a lower payment plan and stopping the annoying intimidating calls from your creditors is a huge relief. If you're reading this, then don't hesitate to contact Beyond Finance.

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    Staff

    Reviewed Aug. 15, 2024

    Beyond Finance was very helpful in providing different options/scenarios in how I could manage my debt consolidation and what process would work best for me and my family. They were very professional and talked both me and my husband through the process while answering our many questions.

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    Customer ServiceStaff

    Reviewed Aug. 11, 2024

    Absolutely amazing customer service and brilliant business method! Customer service was well knowledgeable, walked me through the entire process, allowed me to ask as many questions as needed and had an immediate answer to all of them. 10/10 recommend!

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    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 11, 2024

    I received an advertisement in the mail and decided to reach out for assistance. I immediately received a call back and Terrance was amazing in assisting me. My questions were answered and I felt a sense of relief knowing that I will get help with my debt.

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    StaffTransparency

    Reviewed Aug. 10, 2024

    Had a bad experience inquiring with another Lender. Was very skeptical about trying to consolidate at all. Was very surprised just how I was greeted. Started asking questions as plan was being explained. All my questions are met with explanations. I thought I was asking too many, but they guided me thru like they knew me! I was very pleased with their patience and overall knowledge. I personally like to thank both of them for a very pleasant experience. I will definitely recommend your firm without question. THANK YOU!!

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    Staff

    Reviewed Aug. 6, 2024

    So far I have nothing but positive things to say about Beyond Finance. The care they showed for my financial future brought me great joy and a bright road ahead. The customer care team was very excellent and ensure me that I am safe in their hands. I'm truly grateful and looking forward to working with the Beyond Finance staff.

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    StaffBilling

    Reviewed July 31, 2024

    Noble answered all of our questions with ease and confidence. I am not worried about his dedication to his professional capacity. I look forward to future needs and a lot less stressful time with bills monthly.

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    Staff

    Reviewed July 30, 2024

    Jared Robinson was amazingly thorough about this program and he gave me hope that I won't die with tons of debt and wondering when I can go grocery shopping. I'm working two jobs and going to school, so this financial burden being lifted from my shoulders takes away so much weight. My anxiety has even been reduced! I can afford to get out of debt! Thank you!

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    Sales & Marketing

    Reviewed July 29, 2024

    They are very nice people. They explain the whole process in detail and walk you through it. Finances can be stressful. They made it easy. They also have a mobile app you can use and they take the time to navigate you through the whole app.

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    Customer ServiceStaff

    Reviewed July 28, 2024

    I can't say enough good things about this business. From the moment I contacted them, they were responsive and accommodating. The quality of their work is exceptional, and I couldn't be happier with the final result. Very professional agent. It was easy to talk with, like a friend. Thanks, again. I asked myself, why I didn't call them earlier?

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    Customer ServiceContract & TermsSales & MarketingPunctuality & SpeedStaffBillingTransparency

    Reviewed July 23, 2024

    ***DO NOT USE BEYOND FINANCE*** This company is incredibly deceptive! I started with a phone call to them because I read the great reviews online and I needed help with my debts. I had $26k in debts that I owed. Beyond Finance made it sound like a miracle that they could reduce my debts by about HALF, which is semi-true.... But you end up paying WAY more because of their fees, which they try to confuse you about and pressure you to sign the agreement as soon as possible so you can have less stress.

    I paid almost $5k into my dedicated savings account during the first year and only $1300 of my debts were paid. Where did the rest of the money go??... FEES from Beyond Finance!! They take 25% of your ORIGINAL debt amount PLUS add an annual fee of 6.25%! (My agreement was over 5 years, so 6.25% of $26k x 5 years! You end up basically paying the same amount you would have to your creditors (or maybe even more) PLUS they only paid off ONE of my creditors accounts at $600 during that entire first year! So my credit went from a 750-780 all the way down to 400 PLUS added late fees, which increased my balances. This company makes you feel like they are doing such a good thing for you, when really they are pocketing your funds over and over for exorbitant fee amounts and you basically have nothing left unless you keep making the monthly payments and just hope that it will go to a creditor and not BF's pockets.

    I am sick to my stomach that I was taken for granted as a single mother who was recently diagnosed with M.S. after taking the Covid vaccine and being unable to work temporarily put me in a difficult financial position. Do NOT sign up with Beyond Finance!! You WILL regret it! They claim that their agreements are transparent, but they absolutely deceived me and so many others... Do your research and look them up under "Beyond Finance complaints" and you will find many people who have suffered HUGE losses financially, credit-wise and end up in a much worse position. Please be aware of these scams.

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    Staff

    Reviewed July 20, 2024

    I was fortunate to be able to talk with Danielle who was so easy to communicate with! She is the most congenial, knowledgeable, compassionate, and very thorough with the information about how to get to financial freedom through your organization! Danielle is truly an asset to your company!

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    Reviewed July 19, 2024

    Awesome easy people and pleasant people to work with. Very well pleased with the service so far. Took worry away from my financial obligations and I can be peaceful and more relaxed. God bless these people and I give them a 5 star

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    Billing

    Reviewed July 17, 2024

    I DO NOT RECOMMEND THIS COMPANY. PLEASE READ FULL REVIEW. This company promised to cut my debt payments in half, from around $1360 to $750. It did just that, for the first 9 months. While this process was underway it destroyed my credit. This was mentioned upfront, so I'll give them that. But they only pay your debt to the creditors in order from which they settle. The first company that accepted negotiations gets the payments I make. Another company wanted their money at the same time and was going to take me to court.

    Their solution (Beyond Finance) was to DOUBLE my monthly payments. So the agreed $750 jumped to $1500, they also wanted to start immediately. So I'm now paying $140 more than I was and my credit score went from almost 775 to 500. I couldn't make the immediate increase so they pushed it back a month. So I have to pay $2250 in one month. I'm now working 7 days a week. This seems perfectly fine to them since we agreed to a term of 5 years for payments, now it's 3.5 years since I'm paying double. Does that sound like a good deal? Could you afford that drastic change? I DO NOT RECOMMEND THIS COMPANY.

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    Beyond Finance
    Response from Beyond Finance

    Hi Ko-Di,

    We have thoroughly reviewed your experience and understand that you are frustrated. We would like to note that any offer we present to you is always an option for you to review and decide if you want to move forward with.

    Our goal is to help our clients get out of debt and live their lives without the crushing weight of high monthly payment and compounding interest. We would never want a client to accept an option that is not sustainable in their lives. We know that if a client has sustainable options, then they are more likely to successfully complete their program with Beyond Finance and to see a full recovery to their financial health by the time they finish.

    Our team would appreciate the time to discuss these concerns with you directly. One of our senior team members will reach out to you.

    —Client Success Team at Beyond Finance

    Customer ServiceStaffTimeliness

    Reviewed July 16, 2024

    Mende was absolutely awesome! She made me feel comfortable and and respected. She went thorough the process thoroughly and was always asking if I had any questions. She even called me to follow up the next day to make sure I understood everything. What a great organization to work with!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 11, 2024

    Tom listened to hear, not respond and answered all of my questions. He established my trust early and that made the rest of the process easy. I felt comfortable with the decisions that he let ME make, especially since this is a unique situation for me to be in, given a lot of life events that took place - timing is everything and I realized I needed some help, made the call and am on my way to get back to my 800+ credit score and $$ back in my emergency fund.

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    Punctuality & SpeedStaffResolution

    Reviewed July 7, 2024

    It was good to be treated like a friend who needed help. Not just a customer. Most companies just want your money and provide little to no help. Can't wait to see what is being done to resolve my issues.

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    Customer ServiceStaffTimeliness

    Reviewed July 3, 2024

    I really needed assistance with my financial situation and had many doors closed in my face by others. But I called Beyond Finance and they rescued me within minutes. Get them a call first and let me help you.

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    Customer ServiceStaff

    Reviewed June 29, 2024

    I went through Beyond Finance for a relative of mine, and the the experience was excellent. When it came time to do it again, I once again suggested them, and once again they were excellent. The representatives are easy to understand. They speak English so that you can understand every single thing within the process. I didn’t find it necessary to repeat anything because I didn’t understand it. Highly recommend them. Nobody wants to be in this situation, but it’s nice when you ARE to have individuals who can be supportive and lead way out of the hole we often find ourselves in.

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    CoverageTechRefunds & PayoutsStaffBilling

    Reviewed June 29, 2024

    I worked for a MAJOR INSURANCE Company for 50 yrs, a widow & was hired by an agent to help out with their agency. This agent screwed me every way she could. No pay checks & when I got one it came back NSFs. Had insurers coming in screaming @ me because they paid the agent & got cancelled because the agent had their checks made out to her. Deposited the $$ in to her personal acct. I quit, took her through TWC who found her guilty, she turned around. Filed bankruptcy. Leaving a 70 yr widow almost in bankruptcy with bills I couldn't pay.

    So far Beyond had kept them off my back even though my credit got ruined. So far I haven't gotten any nasty letters from my debtors in the yr that I signed up with them. The MAJOR insurance company I had worked for 50 yrs told me it was MY problem. Not theirs! Never offered to help a 50 yr employee that got screwed by an agent THEY hired. It will take me 7-8 yrs to clean up the mess she placed me in and the insurance I worked for 50 yrs to spit on me!! (Did I mention I was a widow too?)

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    Customer ServiceStaff

    Reviewed June 27, 2024

    Easy to start. Extremely organized. Basically, once enrolled, everything is taken care of for you. Would recommend as your needs are handled in a very professional manner and the Customer Service if you do have a question is superb.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 24, 2024

    I was pleasantly surprised how kind and helpful, at a time when I was at my wits' end regarding my finances. I'm finally going to be on track. I recommend them! I can't wait for creditors to stop calling and be me being free of debt.

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    Customer ServicePriceStaffHonesty & Transparency

    Reviewed June 20, 2024

    I was on the verge of Bankruptcy, when an attorney advised me about this program. After calling and speaking with a specialist, I decided this was the right move to accept. Very affordable and knowing that this program is here to help no matter how many questions I may have. Specialist is very nice, open, honest and accepting. I couldn't be more happier with my decision and the weight of my debt is completely off of my shoulders.

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    StaffBilling

    Reviewed June 18, 2024

    We found beyond to be helpful with all our financial needs, by helping us decrease our credit card debt by half, we would highly recommend them to any and all of our family and friends. Highly recommended.

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    Price

    Reviewed May 28, 2024

    Do not trust this company. Do not disclose everything upfront. I asked them how it would affect my credit. They said it would be affected for 3 to 6 months. They did not disclose that your credit is affected until they finalize all your negotiations so your credit will be hit for up to five years, they also do not charge fees on your original debt amount. They also, they also do not charge fees on your original dead amount. They also do not tell you that because they take time. They also do not tell you that you will probably land to paying a lot more than your debt amount because they take so long to negotiate.

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    PricePunctuality & SpeedMaintenanceBilling

    Reviewed May 2, 2024

    Absolutely the worst experience of my life. They are for profit and when I say for profit all profit. They will tell they have negotiated a settlement and before they even make a payment to the creditor they take their 25% right away. The also charge monthly maintenance fees on a savings account that your deposits are held in. No progress on settling your debt will be made if any until you are 240 days late. They tell you initially it's 90 days then the story changes. Talk to an accredited debt counselor or an attorney. Stay away. Trust me I am talking from experience.

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    Beyond Finance Company Information

    Company Name:
    Beyond Finance
    Address:
    222 N. La Salle St., Ste. 1600
    City:
    Chicago
    State/Province:
    IL
    Postal Code:
    60601
    Website:
    www.beyondfinance.com