Avant

Avant expressly prohibits customers from changing their address online. Customers are required to call in order to change their address. I have made two attempts to change my address with customer service, his telephone. Each time they have refused to change it. I escalated the second call to a supervisor who read the address back to me. This tells me it's in their computer but still refuse to use it as my address. They want to know if I am buying or renting, is this a long-term or short-term location, among other questions. This information is none of their business, is not a condition of my loan to provide this detail, and the post office doesn't care. Since I refuse to give them personal details, that I feel they do not need to know, they refuse to change the address on my account.

If it were possible to give a company negative stars, Avant would qualify for that review. In all of my years, I have never dealt with such incompetence. I have had a loan with Avant for over two years and have never missed a payment. When I received an unsolicited email asking if I would like to refinance my current loan to lower my payments, I completed the application. Keep in mind, I have been a current customer for the past two plus years and have my payment automatically deducted from my bank account each month. After completing the application and submitting the necessary paperwork, I have been told for six days straight that they are unable to verify my date of birth.

This company is a mess. I tried to complete application online and there was a dispute about my DOB. I sent in documentation and it was accepted so I kept waiting for more info. Days would go by and I would call and they would immediately ask for documentation of my DOB. So I would tell them that it was already on file and they would place me on hold. Then tell me that I would receive an answer in 24hrs and this kept going on and on for over a week. Oh and one time they hung up on me twice after putting me on hold.

I contacted Avant over a year ago for fraud. They showed up on my credit report and I have never applied to this company nor have I heard of them up until then. They emailed me a 6 page document which I have to fill out in detail along with all my personal information. I don't know who these people are but they sound like loan sharks. I'm forwarding everything to the local police department and my attorney. He can argue with them. My advice... STAY AWAY FROM THIS COMPANY.

I should have read the reviews before I wasted my time! It happen just like everyone said! After receiving the letter, spending time doing exactly what they said, minutes after being on hold for 15 minutes they sent an email stating I was denied! And now I have a new check on my credit report!! Don't try to get a loan, they stink!!

They the worst creditor ever faced, as part of application I was mentioned I am approved for certain loan amount and asked to submit documentation to support my application. Thereafter they simply denied my loan application and when asked for reason they told they will be sending in mail and I need to wait for 2-3 weeks. In mail they simply mentioned "unable to verify identity" and when I called (customer care people were so rude) them to understand the reason if I miss on any documentation they simply asked me to get in touch with TransUnion to know the reason. Upon calling TransUnion, they confirmed all information is correct on my report. Also during communication with AVANT they keep mentioning they do understand my frustration and keep asking me to apply again - instead of extending help. Never gonna refer them...

BEWARE OF THIS COMPANY AS THEY CHARGE ADDITIONAL INTEREST TO CUSTOMERS WHILE THEY TAKE THEIR TIME IN PROCESSING PAYMENTS for payoff's!!! I opened a personal loan with Avant in May of 2017 and had payments auto drafted from my account. I got a payoff quote from Avant's dashboard for payoff on May 11, 2018 which stated the payoff amount was $18,141.18. I sent Avant 2 checks overnight through the United States Post Office, one check for $18,057.00 and a second check for $84.18 which brings us to the total of $18,141.18 which was the payoff quote provided directly by Avant. I received a call from an Avant rep on 5/16/18 inquiring about the payment at which time I explained that the checks had been sent to payoff the loan. The rep stated that she would push the date of payoff out to 5/25/18, I did not request this push out.

I acquired a personal loan from Avant on November 3, 2014. The loan was for $3500 for 30 months and my interest rate was within their advertised rates between 9.95% and 35.99%. My payment amount was $245.96. I made this payment for several months until I was no longer able to work due to a disability so I requested my payment be lowered. My loan was redone and I was told it would be extended for 6 months with a payment of $175.00. On December 21, 2017, I was curious as to why I was still getting my payments deducted from my checking account so I contacted Avant and they emailed me a statement of my account. After 37 months I had only paid $40.81 toward my principal and $4591.32 was put toward interest.

My husband and I filled out for a loan to be pre-approved. There was info we still needed to be verified. My husband stop at the point where he needed paystubs. We felt the interest rate was high we did not finish the application. 2 days later I have 11,050.00 in my bank account. Shocked I called Avant. I was on the phone for an hour explaining I did not want this loan. I was told I needed to pay 450.00 processing fee to send the loan back. I can't believe I have to pay 450.00 for their mistake. This loan operation is a joke. I could barely understand the 4 people I had to talk to. I was told I needed to email the resolutions department to get answers. I was also told I would have to pay interest daily on this loan. I am forced to pay money to this company to take the money out of my account. No matter how desperate you are find another lender or you too will regret your decision.

I’m set up on a monthly payment plan with Avant - to make payment automatically. But you have the options to make your payment early so I do. I have been doing this day 1 of my loan with AVANT and so now they do double payment for the month of January!!! On no biggi. Just call and get this cleared up. RIGHT!!! WRONG!!!! They're like, "Sorry we can’t give the my payment back!!!" So long story short stay away if you can’t be straight with your customers!! The one who make your business!!! You should not be in business!!

I went Online to get help and a Loan to Help me after the Hurricanes. After receiving PRE-APPROVED Letter I went to my accountant and Paid to have last two years pulled and 3 months of bank statements. Then went to my mailbox to send documents and was denied before sending to them. Waste of my time.

Consolidation loans - The interest rate is Actually higher than the debt itself Plus hundreds of dollars in administrative fees. Wow! People actually get loans from you. This is abhorrent usery. I'm totally yelping this. I have a good credit score. I can't even begin to imagine how you ripoff people with serious debt.

I love this company. I applied for a loan I think in 2014 because I needed an operation. The representative who worked with me was very knowledgeable. He made me feel like family. Needless to say I received the funds in a prompt no hassle way. Thank you Avant for trusting me.

STAY AWAY FROM THIS COMPANY! I applied for a loan through Credit Karma after being told I was QUALIFIED for a $2000 loan. I filled in all the required information and hit send. Then the problems began. I was next asked to provide a standard list of documents, which I provided immediately. Then the phone calls started. Two to three a day asking to verify additional information on my account.

Whatever you do, please don't waste your precious time dealing with Avant Loan Company, a division of Web Bank. My nightmare began with Avant offering me a personal, unsecured loan of $10,800. It started easy enough, applying online, giving them information, etc. As the days went on, Avant wanted more and more information. I spent over $50.00 in faxes at Staples and the UPS Store. I had to send a 20 page bank statement twice because the first wasn't clear enough, according to an Avant Clerk. Each day for over a week, they requested more and more documentation. Documentation that was previously sent, they wanted it again. Phone calls daily explaining things that I already explained to another person.

They did a credit check on me without my consent. I started a application did not finish it with all information and they sent a email requesting more info to continue and I responded back not to. Basically stating not to do it and to destroy all info on me. Below is the email and my response. VERY UNPROFESSIONAL AND ILLEGAL. I feel they violated my right and plan on contacting state attorneys in Florida where I reside and well as Illinois where they operate. There is a hard inquiry on my credit score now.

I took out a 2-year 24 month loan from Avant at absurd interest rate. I was granted two or three courtesy extensions. Only to find out the courtesy actually cost you money. I've tried to pay this off more than once and they won't process it so they can charge you more interest. Curtain and turning this over to my attorney for review. I have several documentation from them stating what my payoff date is and when I needed to pay it by. What they keep coming up with a different number each time I try to pay it off and not allow me to pay it off. That's incurring more of their interest on the loan. This is plain simple extortion in its highest form. I do not and will not recommend this company to anybody.

My first payment was in Dec, 2015 and as of to date that being August 2017. I have never been late on a payment and never missed one payment. Yes they were nice and I got loan when I needed it and my credit score has come up since getting this loan. I ask if I could refinance and get a lower interest rate and I was told no because of my credit score. Wow my credit score a lot and I mean a lot lower when I got the loan. Plain and simply they like getting the money and this company is never going to lower the rate. I just am trying to pay it off. DO NOT GET LOAN WITH AVANT UNLESS YOU HAVE A VERY LOW RATE. I only give them one star because I have no choice on this form.

Avant came through for me twice when I needed them. The interest rates are a little higher than most, but they offer a reliable and efficient program. I was able to obtain my first loan, refinance it, and get more money, all with a few clicks of a button. Overall, an amazing company that I would recommend to others and will continue to do business! Thanks, Avant!

I have had a loan with Avant previously and they refinanced the loan at a lower interest rate - which is AWESOME in my book. The first time I applied I had less than good credit, but they gave me a chance. When my husband and I bought a house and paid cash - our savings, they were quick and very courteous to refi our loan and we borrowed enough to get us through the costly expense of renovating. I have recommended them to several friends.

I have had a loan with Avant for about a year. I have requested to refinance as my interest rate is astronomical. Although I have made every single payment on time they keep declining me. My credit score is much better than it was when I got the loan.

I requested a loan until my funds were released by my bank. I received the funds the next day and my bank didn't hold them up. I spoke to a representative prior to having the loan approved and she was extremely helpful and polite. This is the second time I have used Avant in an emergency and have been quite satisfied both times.

They were fast and efficient. Was a very big help. Just need to know my account number so I can add it to my banking information. Would like to be more on the ball, with my finances in the future so I am much appreciated to this establishment. Thanks.

I recently tried to refinance a loan that I got from Avant a year ago. My payments have been in full and on time every month since I got the loan. Although I understand that due to credit and other issues not everyone disqualified for a refinance I know that according to the Equal Opportunity Act I have the right to know why I was declined. Upon inquiring I received an email stating the reason was I could not have more than one loan per household. If anyone knows what the word refinance means it would be paying off that loan and borrowing more money so I would still only have one loan.

This being my first time experience applying for a loan in this fashion I was quite amazed at how simple it actually was to do. Instructions were clear and easy to follow... and of course customer service was basically on hold if a problem came up. It was a rather fast application, simple and within hrs of me applying I was approved for my loan. I wish to thank the Avant team for any assistance they provided. Thank You.

I took out a loan with them to pay off credit card debt. The people I worked with were kind and friendly and very efficient. They made the process very simple. I would highly recommend them to anyone that needed a bit of help to get ahead. I would also use them again.

Applied for a loan with Avant. Easy online application, quick response. Customer service agents were polite and helpful. From when I decided to apply until the money was in my account was pretty amazing... just a few short days. I'm going to pay off another loan I have which will lower my monthly payment and interest rate! Very satisfied.

I applied for a loan with no hope of being approved. In less than an hour including the application process, I was approved. Their customer service was exceptional! The money was deposited within 24 hours. I will definitely recommend this company. Awesome people.

I needed a quick loan and after looking at the reviews I chose Avant, the application was easy and quick. The money was deposited into my account within 24 hours, payments were set up for auto draft, which is so convenient. So far I am very pleased, and highly recommend Avant.

Seemed like a great opportunity for help, as I work in Education and have had an emergency come up that I can't pay for because I am off mostly for summer break. Unfortunately, I had filed my own taxes through TaxAct online one of the years required for submission and apparently this is not a valid tax service according to Avant? I was told different information from each person who spoke with me on the phone about what I was missing. The first time I was told I could send a cover letter from the tax service to prove that my forms were valid, which I did, as well as a screenshot of my account with them and the e-file number.