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4x Buyer's Choice Award Winner

AmeriSave Mortgage Reviews

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Edited by: Ilana Hamilton
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Fact-checked by: Jon Bortin

About AmeriSave Mortgage

AmeriSave Mortgage Corporation (NMLS #1168) is an online, direct-to-consumer lender that offers home purchase loans in 49 states and Washington, D.C. The company also has refinance options for those who want to adjust their rate or term or take out cash. AmeriSave states that it has helped over 730,000 borrowers, funding over $130 billion in loans since it was founded in 2002.

Visit www.amerisave.com
Pros
  • Lock in rate for up to 90 days
  • Loan officers available to answer questions via chat
  • Closing in as little as 25 days
  • Reviewers frequently praise helpful staff
Cons
  • Not available in New York
  • Nonrefundable $500 fee to lock rate for 90 days
  • Document requests can be excessive

AmeriSave Mortgage Reviews

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    2 featured reviews

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
    • Financial relationships do not influence whether we publish a consumer review.
    Page 40 Reviews 5625 - 5775
    Verified purchase

    Reviewed April 28, 2014

    I have been very happy with Amerisave. I have felt comfortable asking questions and always received answers. I feel that Amerisave has been very easy to work with also.

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    Verified purchase

    Reviewed April 26, 2014

    James has done a good job at finding solutions for my situation and has stepped to the plate to find a fit for me that works. Thank you, James.

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    Verified purchase
    Punctuality & Speed

    Reviewed April 25, 2014

    My processor was excellent at being timely, and answering all my questions.

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    Verified purchase
    Rates

    Reviewed April 24, 2014

    It is very quick and the rate is low; saving is very good on the interest rate.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 24, 2014

    I have been very happy with Amerisave and their professionalism and quick response to any questions I have had. They are very knowledgeable.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed April 24, 2014

    I used Amerisave to purchase a new home. The folks are very responsive, helpful, and polite. They made the home buying process a lot less stressful. The rates they offer were far superior to other companies. I was recommended by a friend who recently refinanced with them and am glad I chose Amerisave!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Samir, Thank you for your review. Glad we were able to help make the purchase of your home go smoothly. Thank your friend for the referral!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 20, 2014

    Amerisave is excellent in providing the necessary information to their clients. The best part of them is they are very quick in responding no matter what time of day it is.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed April 19, 2014

    Overall, great experience. Great rates, great service. Mr. ** and Mr. ** were both great during the entire process. Extremely helpful and always followed up quickly. Would use again in a heartbeat.

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    Verified purchase
    Loan Process

    Reviewed April 17, 2014

    Amerisave is awesome. I've used them several times in the past 5 years and their process and people are getting better each time I go back.

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    Verified purchase
    Online & AppStaffLoan Process

    Reviewed April 17, 2014

    I recommend Amerisave for new home loans. Most new builders will state that Amerisave cannot do new home loans, but this is not true. Their website is very impressive, easy to understand and honest. They allow you to shop around and compare to make sure you get the best deal (even if it's not with them) through their website. Their employees seem to like their job very much. I have spoken to both the originator & processor and they were both very wonderful to work with and I had an easy loan process.

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    Verified purchase
    Punctuality & SpeedRates

    Reviewed April 16, 2014

    Quick, efficient, chance to check and compare different rates. Really liked the convenience and ability to shop for all types of loans from the comfort of home.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 16, 2014

    I had a great experience with Amerisave Mortgage from start to finish. Everyone I dealt with treated me with kindness and willingness to help and answer all of my questions without hesitation. I would highly recommend Amerisave!

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    Verified purchase
    Staff

    Reviewed April 16, 2014

    Brad was super to work with. He made me feel very confident that AmeriSave was going to take great care of me. Chrystal was my loan processor. She did a great job.... I felt like she was working around the clock to get the job done.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed April 15, 2014

    John ** and Kelly ** have been great throughout the entire process. They made a very lengthy and involved process a lot easier to get through. They were there every step of the way to answer any questions and clarify the financial and legal responsibilities I had. I would recommend them to anyone in the market of obtaining a mortgage.

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    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed April 14, 2014

    My overall experience at Amerisave has been excellent. Customer service and loan agents have been extremely responsive, friendly and knowledgeable, and rates are great.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 14, 2014

    The people that helped us through this loan process were helpful, quick to respond, friendly and knowledgeable about the process. They were easy to contact by email or phone.

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    Verified purchase
    StaffLoan Process

    Reviewed April 14, 2014

    I am in the process of hopefully getting a refinancing loan. The representative dealing with my account has been extremely patient and helpful. He has answered all of my questions and allowed me to relax throughout this process.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed April 14, 2014

    Second refi with Amerisave. The first was very smooth and this one is going though just as smooth. Best website I've seen with a list of needed docs and all uploadable directly so I can get the statements needed online, download them and immediately upload them. When I need to sign some things, I can print, sign, take a pic with my phone and upload that. Very easy and clean. Also I like that they publish their rate sheets so you know what you are getting. Overall it's been smooth and my loan officer highly knowledgeable and helpful.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 11, 2014

    Sharon ** gave us great customer service. The nicest part of the loan process was working with her. Because she was available when I called and answered my questions the first time. I wish I could have dealt with her from the beginning.

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    Verified purchase
    StaffLoan Process

    Reviewed April 11, 2014

    I worked with both Brad ** and Ryan ** of Amerisave on the purchase of a new home. Both gentlemen were patient with my many questions, of which there were many because I am a first time home buyer. Brad and Ryan worked diligently to ensure that my final approval was granted in a timely fashion. Their efforts have given me peace of mind regarding loan funding and greatly reduced the stress associated with the escrow process. Thanks guys!

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed April 10, 2014

    This is my 2nd loan with Amerisave and each one is different. But what I like about Amerisave is that I am easily able to reach my contacts Matt ** and Ray ** by email and they always respond quickly. They guided me through sometimes difficult process. I will do business again!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 10, 2014

    Quick and efficient. Gladly work with them again in the future.

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    Verified purchase
    StaffLoan Process

    Reviewed April 8, 2014

    Amerisave is the most honest, responsive, courteous and efficient lender. I have just close my loan today (Tuesday, April 8, 2014) and I'm extremely impressed by the level of professionalism demonstrated from the origination to closing. I'm very happy that I chose Amerisave for refinancing my mortgage and saved me a lot of money. I'm totally satisfied with Amerisave and had a pleasure to work with Mr. Matt **, the best in business.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessTransparency

    Reviewed April 7, 2014

    My wife and I were impressed with the availability of Amerisave's personnel, their promptness with returning calls and responding to e-mails. The information given to us was always relevant to questions asked. The loan application process was an easy and speedy one. The updates to our loan status were very timely so at any point in time we knew where we were in the loan process.

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    Verified purchase
    Customer ServiceRates

    Reviewed April 7, 2014

    Not only does Amerisave have ease of the online usability, but they also have great customer service. I would highly recommend for their rates and service to close family and friends.

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    Verified purchase
    StaffLoan Process

    Reviewed April 7, 2014

    I have been well informed about the process. Marisa and Nona have always answered every question. They have been very professional through the whole process.

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    Verified purchase
    Loan Process

    Reviewed April 4, 2014

    I'm using AmeriSave to refinance and thus far I'm more than happy with the service. It's very nice to be able to choose the loan that best fits my needs instead of just accepting whatever loan is available to me from another loaning facility. For this reason alone, I highly recommend AmeriSave.

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    Verified purchase

    Reviewed April 3, 2014

    I have worked second time with Amerisave and they are just amazing. They provide initial financial disclosures are almost close to accurate.The web-based application and online progress tracker keeps one updated all the time. I just love working with this company.

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    Verified purchase
    Punctuality & SpeedEase of UseRatesTransparency

    Reviewed April 1, 2014

    I've used Amerisave for three refinances. They are one of the lowest priced of the internet based lenders. Much less than a traditional bank based lender. The key to success is to scan in your documents before starting the loan (Last two months statements of all accounts, drivers license, Last two years tax returns, W2's, last two paystubs). Be responsive (fast) during underwriting to requests for information. Don't transfer money around between accounts or deposit money from unusual sources prior to the application. If you've got access to a scanner, their web based application system is really easy to use. I appreciate their participation in the Mortgage Professors "Certified Network Lender" program which makes comparing their rates to other companies easy and transparent. My two Originators are Neal ** and Michael **.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 1, 2014

    Amerisave was very easy to work with. They always responded to emails and phone calls quickly. I will definitely tell friends and family about Amerisave.

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    Verified purchase
    Loan ProcessRates

    Reviewed March 31, 2014

    As a first time home buyer, I was a bit intimidated by the process of financing a new home. Amerisave made the whole thing fairly simple. I liked being able to log in and follow the progress of my loan status. My loan processor, Nikki **, was helpful with any questions I had along the way. And the rate they offered was considerably less than those I found elsewhere. I would definitely recommend!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed March 31, 2014

    I love the online system that keeps me up to date on the status of my loan. I always know where it stands and whether or not I need to supply any additional information. Both my loan originator and underwriter have been great to work with! They are quick to respond and want to get this loan processed as quickly as I do.

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    Verified purchase
    Staff

    Reviewed March 29, 2014

    I worked with 2 people, Brad ** and Karen **. They were doing an excellent job, and based on your standard my rating is GREAT for them. I do not have the same opinion about people working in underwriting, asking for unnecessary documents such as what I was doing with my money, if I paid somebody and to who? I can continue this list with many other examples.

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    Verified purchase
    Customer Service

    Reviewed March 28, 2014

    Very easy to understand and customer service helped a lot.

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    Verified purchase
    Loan ProcessRates

    Reviewed March 28, 2014

    I love the way Amerisave list rates, terms, closing cost on their website. It is very convenient for people like me to see everything up front. And lastly, once you lock the rate and closing cost it will never change or re-negotiate by loan processor. I am very happy with this company and have already and will in future recommend to friends, colleague and neighbors.

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    Verified purchase
    StaffLoan Process

    Reviewed March 26, 2014

    I was very pleased with my experience with AmeriSave. My loan originator was very friendly and helpful. They got the process going along, helped me with the documentation I needed, and I really liked the fact I could go online and see what the status of my loan was. I had a positive experience all the way around, and I would definitely recommend AmeriSave to friends and family

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed March 25, 2014

    I am very pleased with the rate that I got from Amerisave and their customer service! I love how I was able to see all of the closing costs upfront with a simple search without having to provide any personal identifying information. I don't know of other lenders who do this - usually you have to jump through hoops. I highly recommend Amerisave.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed March 25, 2014

    Amerisave was very professional and my loan officer and Processor were good at keeping me informed even with a 3 hours difference. They have the best rate and did not charge me for extending my loan. Couldn't ask for better.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed March 24, 2014

    The loan process was quick, and convenient at your finger tips with a great professional team. Great work, Amerisave.

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    Verified purchase
    Staff

    Reviewed March 24, 2014

    Very helpful and down to earth.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 23, 2014

    Amerisave is a fast and easy service for mortgage needs. The people are friendly and prompt. I would not hesitate to use or recommend Amerisave to my friends or family.

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    Verified purchase
    StaffEase of Use

    Reviewed March 23, 2014

    I am writing regarding my experience of getting a home refinance loan with AmeriSave.com. They are one of the best I have ever seen. Their online system is very simple and easy to use. Their email system prompted daily on the status and required documents with easy online link download and upload capability. I highly recommend them.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed March 20, 2014

    They were quick to respond with not only an email, but had a very helpful person called and ensured I understood the process. I was sent a pre-qual letter right away and was able to close the sale quickly. The only downfall was having to scan all of my documents in high resolution. I was told that everything had to be very clear and all pages must include everything, nothing could be cut off, like headers and signatures must be clearly identified.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 16, 2014

    Very timely response and processing at each step. And the agents were very helpful and courteous.

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    Verified purchase
    Loan Process

    Reviewed March 13, 2014

    Amerisave lending co. has been very efficient, has a system in place, where one can visually see progress of loan. Andrew ** and Kelly ** have been great in initiating and processing my loan. I strongly recommend Amerisave as they have been up front through the whole process.

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    Verified purchase
    StaffLoan Process

    Reviewed March 11, 2014

    I cannot say enough good things about the competence and responsiveness of our assigned loan officer. Whatever she is being paid is not enough given the quality of service she provides.

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    Verified purchase
    StaffLoan Process

    Reviewed March 11, 2014

    Both of the reps who processed this loan were professional and courteous. They made a tedious process much easier.

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    Verified purchase
    StaffEase of UseLoan ProcessRates

    Reviewed March 11, 2014

    This has been an excellent transaction for so many reasons. The online interface is very easy to use. Rates are very competitive. We had a condition that needed to be resolved and we got it done with the help of our very experienced and helpful loan officer Bryan **. The real shining star of our transaction, however, was the dedicated, knowledgeable, and hard-working processor Jacqueline **. She went above and beyond by making herself available throughout the transaction and she stayed cool and collected during some moments when emotions got a bit heated, which is not uncommon during a purchase transaction. She escalated when needed, worked closely with the underwriter, and kept us informed throughout the entire process. She deserves 10 stars because she is that awesome!

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    Verified purchase
    Loan Process

    Reviewed March 11, 2014

    Good guidance through lengthy process.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessRates

    Reviewed March 11, 2014

    AmeriSave has been very helpful since the starting of my application to buy a Condo in the city of Canton, MI. Their mortgage rates are very competitive. The Loan Processors are very knowledgeable and able to answer all my queries quickly and efficiently.

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    Verified purchase
    Punctuality & SpeedStaffTransparency

    Reviewed March 11, 2014

    Started off a little rough due to some things on my credit report that needed to be explained (not Amerisave's fault). Once we resolved that (existing mortgage that my ex-wife is responsible for and has always made timely payments), things went smoothly. Just a lot of documentation to provide, but that's how mortgages (even "clean" ones) work in the new mortgage world. Nona and Donna were both great and very responsive.

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    Verified purchase

    Reviewed March 10, 2014

    So far, I'm very happy and satisfied with services provided by Amerisave.

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    Verified purchase
    Loan Process

    Reviewed March 7, 2014

    Amerisave is a real leader when it comes to getting a loan refinanced or for a purchase. From our first time we used the website, you can put the specifics of what type of loan you are looking for, enter the data and receive all the costs of the loan right upfront even before applying for the loan. This is real refreshing! The process for your refinance or purchase is so automated that you receive all the documents that you need for your loan in just a few minutes. Uploading the documents is a breeze and convenient. If you need to talk to someone about specific questions you have the personnel are there at Amerisave to help you out. We would highly recommend Amerisave for any refinance or purchase.

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    Verified purchase
    Punctuality & SpeedLoan ProcessRates

    Reviewed March 7, 2014

    Very satisfied with Amerisave, great rate and lender credit, closed on time and happy with the service our processor Karen ** and loan officer Adam ** have provided. A bit frustrated with the underwriter we got--felt we got an incompetent one, but Management was receptive when we reached out for help. We closed on time. Recommend this lender!

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed March 6, 2014

    Ms. ** of AmeriSave is fantastic! She makes the process more user-friendly. Dealing with one person in the company throughout the process made it a breeze. There was no hard sell of the company's products. She walked me through every step.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed March 6, 2014

    This is my first time using a web-based mortgage company and the experience has been extremely positive. The process was clear and fast! The reps were very responsive and kept me informed at every point.

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    Verified purchase
    Loan Process

    Reviewed March 6, 2014

    I have refinanced a few in my life to recognize a good one to a bad one. Amerisave is a definitely good one. I read so many positive reviews and I can now see why. They are easy, upfront and competitive. I really liked my loan office Roberto **.

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    Verified purchase
    Customer ServiceLoan ProcessRates

    Reviewed March 5, 2014

    Amerisave was recommended to me by a colleague. I shopped around a little bit, and found that Amerisave consistently had the best rates. I locked in my rate, and the process has been pretty smooth so far (I expect to close in a few days). The only thing I would recommend to consumers would be to have all your documents ready to upload/fax, etc. as sometimes it can be frustrating to get the contact them by phone (although to be fair to them, they had a lot of cold weather days in Atlanta, where my Amerisave contact was located, this winter).

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your review. We're sorry about the couple delays you had with us, we have had a crazy winter here in Atlanta. I'm sure you are looking forward to your closing. Please thank your colleague for the referral!

    Verified purchase
    Staff

    Reviewed March 5, 2014

    Highly satisfied by the AmeriSave service so far. Highly professional people work for them!!!

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    Verified purchase
    Customer ServiceRates

    Reviewed March 4, 2014

    AmeriSave offers great rates and good customer service. This is the 3rd time I've used them and I would recommend using AmeriSave.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 3, 2014

    Anytime I had any questions they were prompt to get me a response and kept me informed!

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    Verified purchase
    Ease of UseLoan Process

    Reviewed March 3, 2014

    I have enjoyed my experience with processing my Mtg loan thru the Amerisave website. Very Simple and Easy to navigate!

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    Verified purchase
    Online & AppStaffRatesTransparency

    Reviewed March 2, 2014

    Amerisave mortgage has great staff that help you along every step of the way. Their web site keeps you up to date with the progress of your loan and is updated frequently. Great rates as well. Amerisave is an A+!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks Jeremy!

    Verified purchase

    Reviewed March 1, 2014

    The site can be difficult.

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    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed March 1, 2014

    Maya and Michael were awesome to work with. They were easy to communicate with, always available to answer questions, and very patient. I had previously gotten a good-faith estimate from another mortgage company, but decided to shop around to see if there were competitive rates. I was very impressed with the rates and closing cost fees that Amerisave offered. Amerisave offered me a credit of over $1500 towards my closing costs, while the other company was charging over $1800 in fees for a higher interest rate. I am happy I decided to shop around.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Lori, Thanks for the awesome review. Glad you enjoyed working with Maya and Michael. It always pays to shop around!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Feb. 28, 2014

    This refi experience so far has been flawless. Things run like clock work and this company does not waste time on anything. I have experienced nothing but professionalism along with fair pricing and will definitely recommend Mike to any future family/clients.

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    Verified purchase
    Online & AppStaffLoan Process

    Reviewed Feb. 28, 2014

    The application process to refinance was simple and flawless. In addition, the Loan Originator was extremely responsive and helpful with all of my questions. (Thanks Bryan!) I highly recommend using AmeriSave!

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    Verified purchase
    StaffLoan Process

    Reviewed Feb. 28, 2014

    We have had an incredible smooth processes in refinancing our home with Amerisave. They have been efficient, friendly, accessible and professional. Applied online and within 48 hours had our home appraisal completed and our list of item for their records faxed and in the process of reviewing. Our application was being reviewed by the underwriter within 96 hours.

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    Verified purchase
    Loan Process

    Reviewed Feb. 27, 2014

    Process online went easy and within the locked rate period.

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    Verified purchase
    Afya increased rating by 3 stars.
    Customer ServiceStaffLoan Process
    After a positive interaction with AmeriSave Mortgage, Afya increased their star rating on March 8, 2014.

    Updated review: March 8, 2014

    Nikki ** was responsive to my complaint and notified her manager who corrected the issue quickly by sending a check for the amount of the appraisal. I received the check today and am satisfied overall. Despite some issues, Nikki has been very responsive throughout the loan qualification process and I believe that she worked hard to complete my loan.

    Original Review: Feb. 27, 2014

    I choose Amerisave because of the apparent honest and initial service that I received from my mortgage representative David **. From beginning to end David has been excellent, very knowledgeable and informative. I began to have trouble once the loan reached the loan processor Nikki **. I have a Fico in the 760s, good income and job history. It seemed as though Ms. ** made every attempt to make me feel as though I would not be qualified for the loan which added a tremendous amount of stress to the purchase process although prior to the file being submitted to her it had long been pre-approved. The only figures that had changed were loan related expenditures which they were aware of, including a $475 appraisal fee purchased to lock in my rate.

    From the beginning of the process I made it clear that I wanted those costs to be covered at closing and it was confirmed multiple times that it would be so. I almost lost the house because of the extra stipulations and delays on both sides of our transaction but I ended up closing at the last minute. Needless to say this was probably the most stressful ordeal I have been involved with and this is my third purchase. After my closing I asked about my appraisal refund and Ms. ** stated that the request was submitted and I should be receiving it in 10 days.

    I followed up via email and phone and was all but guaranteed that I would receive it and that "it was already approved." It's now been 30 days and still no refund. I called the manager Todd ** and have yet to receive any response. I called the customer service line where initially the woman seemed pleasant and helpful. She looked in her system, saw the notes, expressed confusion on why I hadn't received it yet and stated that she would give Todd the message. I called back at the end of the day and to help she actually called one of them and apparently had Nikki on the other line, she came back and said that Nikki would be calling me. I asked for an escalation and she placed me on hold for about 5 mins until the call hung up. I called back and she immediately placed me on hold for another 5 mins. Now anytime I call, it goes to a voicemail, and this is the 1(888) 700 4026 customer service line. I now wonder if I had have given Ms. ** the Great rating on her customer service score that she asked for if I'd be going through this now.

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    Verified purchase
    Loan Process

    Reviewed Feb. 26, 2014

    I have used Amerisave.com four times to refi and have never been disappointed.

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    Verified purchase
    StaffLoan Process

    Reviewed Feb. 26, 2014

    Service from the loan officers in Amerisave is excellent.

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    Verified purchase
    Punctuality & SpeedLoan ProcessRates

    Reviewed Feb. 26, 2014

    I received great service from Amerisave and phenomenal rates. My loan was set to close within 30 days and Amerisave moved so quickly and efficiently that I was being asked if I wanted to close even sooner! It was such a fantastic experience! I highly recommend them.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Feb. 25, 2014

    Great customer service. Very prompt in answering any and all questions, no matter the time of day. Rebekah and Jacqueline were there for me when I needed them. Made the process as stress free as it could be.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Feb. 24, 2014

    Everyone has been so easy to work with! Very quick to return messages and keep my loan moving quickly!

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    Verified purchase
    Punctuality & SpeedOnline & AppStaffLoan ProcessTransparency

    Reviewed Feb. 24, 2014

    The Amerisave website is very transparent and clear. I worked with Sharon ** and Matt **. Both are excellent folks. I am amazed at the speed at which they worked to process my loan in time. Very friendly and approachable team and quick if we have any questions.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Feb. 24, 2014

    I just refinanced my home with Sean ** and Alvin ** at Amerisave. Through extreme weather conditions, unforeseen loan conditions and deadlines, both kept their professional composure. Alvin, the loan processor kept me up to date on a daily basis even on his days off. They were both friendly and acted in my own interests. I would definitely call these guys again and refer them to my friends and neighbors!!!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Feb. 24, 2014

    I would definitely recommend Amerisave. This is our second refinance with them. The communication is great. Their associates are friendly and helpful. I appreciate their helpful attitude. Everything goes quick and easy.

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    Verified purchase
    Loan Process

    Reviewed Feb. 23, 2014

    I have applied for a mortgage with Amerisave. So far they have been very responsive to all of our applications, information, questions, etc. I was also pleased to lock-in at a better rate than I would have from a local bank with lower estimated closing costs. I was especially happy to get a fairly good estimate of my closing costs up front before applying for my mortgage. I hope that my refi will close soon so I can report that my entire experience with Amerisave was great. So far, so good.

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    Verified purchase
    Ease of Use

    Reviewed Feb. 23, 2014

    Amerisave is an easy to use website. It explains what things that need to be filled out are for. A person has the opportunity to see what options are there, so you get the best loan suited for you.

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    Verified purchase
    Loan Process

    Reviewed Feb. 23, 2014

    The turnaround on document review and the appraisal order has been excellent. Looking good to close within the 30 day lock. If you provide what Amerisave asks for, they do a good job processing the loan.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Feb. 22, 2014

    My experience with Amerisave was absolutely wonderful... Neal and Karen was always there for me and answer all my questions. I will recommend them strongly.

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    Verified purchase
    Loan ProcessRates

    Reviewed Feb. 21, 2014

    It has been a pleasure working with Amerisave in taking out this loan. I looked into several mortgage companies and chose Amerisave because it convenient, had the best rates, and most knowledgeable and courteous loan officers. I would likely recommend Amerisave to another person.

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    Verified purchase
    RatesTransparency

    Reviewed Feb. 21, 2014

    We was very pleased with Jody-Lyn and Ruben at Amerisave. We were able to save considerable cost and much lower rates than we could have with Quicken Loan, Bank of America and Hartwest Financial. The service was wonderful and we were able to monitor on the Amerisave website before we locked. That is nearly impossible with other mortgage company to get instant updates. Overall, we are very pleased.

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    Verified purchase
    StaffLoan Process

    Reviewed Feb. 21, 2014

    My refinancing is nearing completion and so far the process has been smooth and easy to follow. The staff has been both professional and responsive.

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    Verified purchase
    Staff

    Reviewed Feb. 21, 2014

    Very professional and friendly staff.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Feb. 21, 2014

    2nd loan with Amerisave, very pleased with both. Upfront rates that are very competitive, which they honor. Both times originators were knowledgeable, seem to always be working, which is great for me! Love how all documents are handled online.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Feb. 20, 2014

    Both my loan originator and loan processor were very friendly. I had all of my questions answered promptly.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Feb. 20, 2014

    I've used Amerisave twice now to complete home refi's and have nothing but good things to say about the experience. The Amerisave team is attentive to the customer. The process is efficient and fast even under the more onerous regulations around mortgage credit and associated costs are minimal. Great experience each time!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 20, 2014

    Everyone at Amerisave were prompt and courteous and honest with any and all communication from start to finish.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Feb. 20, 2014

    Ms. J ** has been excellent in helping me through the process. Each question or concern that I had she has answered quickly.

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    Verified purchase
    Punctuality & SpeedLoan ProcessRates

    Reviewed Feb. 19, 2014

    Fast, efficient, low closing costs, and great rates.

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    Verified purchase
    StaffEase of UseLoan Process

    Reviewed Feb. 19, 2014

    This is my second time using Amerisave to refinance my home, and I just won't go anywhere else ever again! Their web interface is so intuitive. It painlessly guides you through the process from beginning to end. If you do have any problems, their crack staff of processors is always there to help along the way. Amerisave is great!

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    Verified purchase
    Customer ServiceStaffRatesTransparency

    Reviewed Feb. 19, 2014

    I have done 2 Re-finances and 1 new investment property loans with Amerisave. They have had competitive rates and very knowledgeable people. You do have to supply quite a bit of supporting documentation, but you do with any loan. I have gone back to them 3 times and am happy with their service. I have experienced very good success with using Amerisave for 3 different loans over the last several years. Their people have kept in good communication and have assisted me in keeping all of the documentation up to date. I also appreciate that they have worked on keeping costs reasonable.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 17, 2014

    I am very pleased with Amerisave. Their people were very professional and courteous. They handled everything in a timely fashion and I also got a great rate.

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    Verified purchase
    Punctuality & SpeedOnline & AppLoan Process

    Reviewed Feb. 16, 2014

    This is the 2nd investment property I refinanced with Amerisave. The 1st combined 2 different mortgages into 1 increasing my cash flow over 850. Many other mortgage companies I tried told me it couldn't be done because of the number of mortgages I already had (5) or debt to income was too high but Jeramie ** from Amerisave said my application looked fine and between him and Randy ** we closed in 30 days even with tenant and appraisal problems. The current mortgage is moving swiftly along thanks to Jeramie as he even moved most of my documents from my 1st loan to new one saving a lot of time. I would recommend Amerisave Mortgage to anyone looking for fast easy process and hopefully you'll get Jeramie and Randy to process your loan. Last thing was the fees were very low and posted on their website so there was no guessing at how much anything cost and no garbage fees.

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    Verified purchase
    Staff

    Reviewed Feb. 14, 2014

    Approachable and very responsive mortgage agents. The amount of documentation required was cumbersome. Website is well setup to upload. Would like to be able to upload other types of documents and larger-sized ones to simplify the documentation process.

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    Verified purchase
    Customer ServiceLoan ProcessRates

    Reviewed Feb. 14, 2014

    I've had a very good experience working with Amerisave. They have very good customer service, and they have very competitive rates. I'm a first time home buyer, and they have done a great job of walking me through the entire process, and the process has move along very smoothly. I definitely appreciate the excellent customer service they've provided me.

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    Verified purchase

    Reviewed Feb. 14, 2014

    I was very happy about the service I received by AmeriSave. They immediately answered all questions I had and the process of uploading the information needed really simplified the whole transaction. I would use AmeriSave again and recommend them to my friends.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 13, 2014

    Both the Originator and Processor were very prompt, courteous and knowledgeable. We were kept up-to-date every step of the way. Would definitely recommend.

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    Verified purchase
    Staff

    Reviewed Feb. 13, 2014

    I am part-way through the application process with Amerisave Mortgage. Service so far has been great. The mortgage processor has been in regular contact with me, and has been helpful when I had questions.

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    Verified purchase
    Loan Process

    Reviewed Feb. 12, 2014

    We are using Amerisave to get our first home loan and have generally been pleased with our experience so far. There have been a fair amount of complications but our loan processors have been very helpful in answering our questions and guiding us through the process.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Feb. 12, 2014

    From start to finish I was met with professionalism and efficiency. I had extremely limited time to go through the process of a refinance but the service and online efficiency made it possible. The rates were highly competitive. My loan originator, Kristina **, was great to work with and when her work was complete, it was a smooth transfer to the next person. I would definitely use Amerisave again and I highly recommend others to them.

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    Verified purchase
    Customer ServiceLoan ProcessTransparency

    Reviewed Feb. 11, 2014

    Loan started out easy and fast but when we got to the end of the process things just stalled with very little communication from Amerisave.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Feb. 10, 2014

    AmeriSave had the lowest rates when compared to other leading lenders. I was pleased with their service rep and suggested speed of closure. There was an additional charge in the closing costs that wasn't initially reported and that was for a "document review". Their final numbers aren't provided to you until you actually pay for a credit check ($14) and an appraisal which could be ($625). The final numbers were close to the original - higher but still lower than other lenders.

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    Verified purchase
    StaffLoan Process

    Reviewed Feb. 10, 2014

    Both my loan originator and processor were excellent, tried to understand my needs, helpful, easy to approach and efficient. They made the whole process smooth.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Feb. 10, 2014

    The whole loan process has been nice, quick and easy to do and understand. The loan officers and processors have been great.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Feb. 10, 2014

    From the beginning of my refinance Amerisave has been helpful & the process has been easy. Their customer service has always been wonderful whether on the phone or email. Great company!!

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    Verified purchase
    StaffTransparency

    Reviewed Feb. 7, 2014

    This is the second time I've used Amerisave. Everyone we worked with was friendly, efficient and knowledgeable. I also appreciate how transparent the entire process was. The fees we were quoted in the good faith estimate was exactly what we were charged for the loan. I would definitely use Amerisave a third time should the need arise. I have also recommended Amerisave to our family and friends without hesitation.

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    Verified purchase

    Reviewed Feb. 7, 2014

    Uploading/downloading documents during process was painless!

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Feb. 7, 2014

    I had a good experience with loan originator. She helped me through paperwork and explained it well.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 6, 2014

    Great job by both Jeramie and Randy. They were very knowledgeable and eager to help. They would answer my phone calls and emails very promptly.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Feb. 4, 2014

    I love the model they use to broker your loan. The people have been fantastic and send you updates quickly. We should close on our loan in 3 weeks which is a very quick turnaround.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Luke, thanks for the review. We look forward to getting your loan closed quickly too!

    Verified purchase

    Reviewed Feb. 4, 2014

    Amerisave is amazingly easy to work with. You just upload everything online, and they even have the list all laid out for you. Once you upload a document, it checks the item off and you move on to the next. Easy as that! You even request your rate lock right online.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Melissa, glad you like our easy process!

    Verified purchase
    Customer Service

    Reviewed Feb. 3, 2014

    Shane ** was prompt when replying to my questions both over phone and the internet.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Feb. 1, 2014

    My questions were answered promptly. Had good experience.

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    Verified purchase
    Online & AppLoan Process

    Reviewed Feb. 1, 2014

    Though I haven't closed yet, thus far I have been very happy with my experience with Amerisave. They are very communicative and responsive, and I particularly like the way you can upload all required info to their website and track the progress of your loan at any given time.

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Jan. 31, 2014

    The experience overall was good. However, the processor's communication could be more proactive to minimize miscommunication and delayed timing in the closing. I never discussed bringing funds to my closing event for a re-fi. However, it was brought to my attention a few days prior to closing that I was required to bring outside funds to closing. This was never discussed during my application and I personally feel that it could have been avoided if the AmeriSave Processor's communication was better. As a result, I was inconvenienced and my closing was re-scheduled several days later. Outside of this experience, all others activities went well.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for the feedback. We apologize for the miscommunication regarding closing funds but are glad everything else went smoothly for you. Thanks you for your business.

    Verified purchase

    Reviewed Jan. 30, 2014

    I am on a very tight schedule, and Jaime ** is doing everything within her power to get the property I'm buying to close on the same day as the property I'm selling. I greatly appreciate all her efforts, as well as those of Matt ** before her. Kudos!

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 30, 2014

    Amerisave did a great job helping us through the mortgage process. They were always available to answering any questions we had. Two thumbs up!

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    Verified purchase
    StaffRates

    Reviewed Jan. 28, 2014

    I have used Amerisave twice. The first was a refi and the second was a purchase. Both times have been a breeze. Uploading docs via email and fax is easier and faster than using a local lender. Rates and credits beat anyone I researched. The representatives are responsive and enjoyable to work with.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed Jan. 28, 2014

    It was a real pleasure working with Sharon ** in obtaining the right loan for our needs in refinancing lovely home. Working over the computer and over the phone sure simplified time and energy. Just one day and all work was done. Unbelievable experience! Thank you, Amerisave, for your help and expertise in helping us.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    You're Welcome!

    Verified purchase
    Loan Process

    Reviewed Jan. 27, 2014

    Buying a home. Great experience with amerisave.

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    Verified purchase
    Staff

    Reviewed Jan. 25, 2014

    I like the sincerity of my agent, Sharon, and the reviews of Amerisave Mortgage. What I think needs improvement is advance notice of all the requirements and disclosures needed to complete an application.

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    Verified purchase
    Loan Process

    Reviewed Jan. 24, 2014

    Amerisave did work very hard on my behalf to get all needed documentation gathered on my behalf for closing in a very short period of time.

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 22, 2014

    We had an amazing experience with Amerisave. Our loan processor, Nona **, and our loan officer, Jeramie **, far exceeded our expectations. They were both extremely professional, responsive, detail oriented, not to mention a pleasure to deal with. Not only did they streamline the loan application and underwriting process, but they answered every single question we had regarding our loan and went above and beyond to ensure that we were extremely satisfied. I will never use another lender besides Amerisave. We are a customer for life and highly, highly recommend them to anyone looking to refinance or purchase a home.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your business and the glowing review. We look forward to assist your in the future!

    Verified purchase
    Loan Process

    Reviewed Jan. 21, 2014

    With one caveat being that we have not yet closed on our secondary residence condominium refinance, our experience has been positive thus far (11 days in). Our CFP recommended this company but warned us we would be doing the work. After we figured out how to convert our computer printer to a scanner and actually located our documents, the process was time-consuming but easy - and easier than actually visiting a bank/etc. Our last financing experiences took place in the deep dark days post-economic meltdown and I put this task off for a full year in dread. Amerisave has seemed to work out issues they may have had in the past, and for the absolutely not-understandable requests, we have an assigned human being to intrepret.

    FYI, I stand in line to preserve the checkout clerk's jobs at the grocery and hardware stores, and still write paper checks and stick stamps on them to preserve our US Postal Service. So this recommendation of an on-line mortgage company does not come unconsidered.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedLoan ProcessRates

    Reviewed Jan. 21, 2014

    This is my second mortgage with Amerisave. First I like the fact that you get the rate and closing cost comparison without giving your personal details online and having to deal with sales calls. Second their web interface that keep track of the loan status is great. I love to upload the documents needed at my convenience without getting disturbed at work. The processor and loan originator were great with prompt communications and document review. I would recommend them to anyone with easy internet access and like online interaction. (I did also talk to real person when needed.)

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    Verified purchase
    Customer Service

    Reviewed Jan. 20, 2014

    Amerisave provides almost the lowest possible rate, and quick response and good service. I will recommend it.

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    Verified purchase
    Customer ServiceEase of UseTransparency

    Reviewed Jan. 17, 2014

    Fast response, clear procedure, reputable company, easy to use website, very friendly…

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    Verified purchase
    StaffLoan ProcessRatesTransparency

    Reviewed Jan. 16, 2014

    I shopped for the best rate and terms for us on a home mortgage. AmeriSave and their professional staff have walked us through the entire process. We are almost to the point of closing and it has only been about 3 weeks! Of course this depends on how quickly you get the documents they need back to them for review. Thank you AmeriSave!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2014

    I bought my first house using Amerisave to process my loan. They were very helpful and prompt with returning emails/calls as well as requesting and returning documents needed.

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    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 14, 2014

    Fast, Efficient, Very Helpful, and Very courteous.

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    Verified purchase
    Customer ServiceEase of Use

    Reviewed Jan. 13, 2014

    Easy to use self-service site. Personal attention always available via phone. Saves money vs big bank loans. Would highly recommend if you have a little extra time to put into the process.

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    Verified purchase
    Loan ProcessRates

    Reviewed Jan. 11, 2014

    Online mortgage application with Amerisave was as complete and fast as anywhere I've applied. I did have to send some documents in a couple of times, but compared to the frustration I went through with a local firm, Amerisave was great. Plus the closing costs and mortgage rates were far more attractive than the local firm. I also like the statement from Amerisave. I would suggest Amerisave to anyone.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Jan. 10, 2014

    My experience with Amerisave has been wonderful from start to finish. My loan processor has been incredibly helpful and responsive when answering my questions. The website makes it easy to upload and download required documents. The refinancing process has a been a breeze - not to mention the best part - the fantastic interest rate!

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    Verified purchase
    Customer ServiceStaffRates

    Reviewed Jan. 9, 2014

    Amerisave Mortgage has refinanced both of my homes, the rates are easy to understand. Marisa ** (loan originator) and Chrystal ** (processor) are great to work with. They always return email and phone calls extremely fast... Thanks.

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    Verified purchase
    StaffLoan Process

    Reviewed Jan. 8, 2014

    Dawn ** and Jeremie ** have been extremely helpful answering any question I have and helping me get all the documents needed to close my loan!

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    Verified purchase
    Punctuality & SpeedOnline & AppStaffLoan Process

    Reviewed Jan. 8, 2014

    I found the process of my refinance to be a very easy and smooth process. Their website was very user friendly and the people were all very helpful and friendly. If I ever had a question they were easy to reach. When I signed my documents the guy came to my home on my schedule. Went great from start to finish.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Jan. 7, 2014

    My experience with Amerisave Mortgage was excellent. Amerisave gave me the best rate of all companies I discussed my loan with. Amerisave's personnel were nice and straightforward in the documents they needed to close my loan timely. I am very satisfied.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Jan. 3, 2014

    Amerisave has great customer service. We are a first time home buyer and could not get any better service than Amerisave. Michael **, an Amerisave professional did a great job for us to get us educated on various loan types, APR and comparative charts to help us stay well-informed and our pre-approval process has been very smooth. We recommend Amerisave for any home buyer specially the first time home buyers because they exemplify best customer orientation!

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Jan. 3, 2014

    Amerisave Mortgage provided a team of professionals that allowed me to refinance my loan quickly and efficiently. They were extremely helpful, patient, and friendly through the entire process.

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    Verified purchase
    Online & App

    Reviewed Jan. 3, 2014

    Website is very user friendly. Being able to upload documents is great feature.

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    Verified purchase
    Loan Process

    Reviewed Jan. 2, 2014

    My refi experience with AmeriSave was satisfactory.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed Dec. 30, 2013

    The information on Amerisave's website was accurate and true. The rates are as published!!! The agent was very helpful and called to check on me as I was completing the application. Amerisave made the process easy and will save me $27,000 as I refinanced a 4.375% - 15 yr loan to a 3.250% - 10 yr. loan. I now plan to save for my children's college!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks for your great review! We love hearing how much people save!

    Verified purchase
    Punctuality & Speed

    Reviewed Dec. 30, 2013

    Right now, Amerisave has been great! We are past underwriting so I can say that the extra documentation they requested was very reasonable; an extra bank statement, a letter explaining something from me, a piece I left out, etc. They have been quick and thorough with their responses to date.

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    Verified purchase
    StaffLoan Process

    Reviewed Dec. 27, 2013

    You guys were awesome! Kelly ** and Will ** are the two best loan officer/processors I have ever worked with. Thank you for making it so simple.

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    Verified purchase
    Ease of Use

    Reviewed Dec. 27, 2013

    Good web page, easy to use, not cluttered.

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    Verified purchase
    Rates

    Reviewed Dec. 24, 2013

    I am happy with the transaction so far except the underwriters can be a little picky I think. Although, maybe that is why they offer the good rates they do.

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    Verified purchase
    Staff

    Reviewed Dec. 23, 2013

    Great service. Friendly and helpful staff!!!

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    AmeriSave Mortgage Company Information

    Social media:
    Company Name:
    AmeriSave Mortgage Corporation
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    3525 Piedmont Road NE, Building 8 - Ste. 600
    City:
    Atlanta
    State/Province:
    GA
    Postal Code:
    30305
    Country:
    United States
    Website:
    www.amerisave.com