AmeriSave Mortgage Reviews

Knowledgeable and professional Loan originator (Shawn **) and loan Processor (Karen **) who (so far) have been providing updates, prompt responses to inquiries and questions regarding the loan application documentation and process.

Amerisave is prompt and complete. The process which seems so intimidating as a consumer is made so simple with their representatives. I am so glad that Amerisave called regarding my needs...

The process was good from the start with all the information about my options online. The loan originator was very clear, helpful, responsive and reliable through the initial process. My fears about dealing with an unknown/unfamiliar company were thoroughly allayed.

Amerisave has streamlined the refi process. I was able to do the whole process from my computer. The website is very easy to follow and the loan officers are knowledgeable and helpful. Thank you!

I am happy with the service provided by Amerisave Mortgage. Sales officer and processor's response has been very good and documents needed for the mortgage loan are uploaded online, making the turnaround time very efficient and fast.

I have a 782 credit rating. After sending a multitude of paper, including a previous appraisal, my app was denied. After 40 years of credit ratings in the excellent range the underwriter says my I didn't have a long enough history and too much credit card debt. The credit card numbers were know within 1 week of the application. At one point they were going to deny it because an addition on my house didn't have a permit from decades ago. It took 6 weeks to get the denial that could have been done in a week. My loan was for less than 70% of the appraisal value which would have dropped the payment $100 a month. A total waste of time and money. I do not recommend Amerisave for any mortgage needs.

Phoebe is a true professional and is providing me excellent customer service, thus far.

The staff was very professional and the on-line system was very user friendly. The interest rate we received was great. This process was painless and quick!

I was very satisfied with the whole service.

Amerisave called me after I had locked in with another company and offered me a much better rate and helped me get out of that lock and into theirs. They got everything started and to underwriting very quickly!

This will be our second refinanced loan processed by Amerisave. We're pleased with the timely loan execution and professional staff. The experience has been pleasant. We highly recommend Amerisave.

The experience has been very smooth and fast. The paperwork is same as the big banks but with a better rate. I switched and was the best choice.

Originally leery of online mortgage companies, Amerisave has made the process simple and pleasant. In the past we had always done our banking locally but felt that Amerisave gave us more and better options. Preferring to do business "face to face" was one of the concerns we had but Amerisave has provided courteous and efficient service. James ** has made every effort to address all concerns and questions. Making the process relatively quick and simple.

Although the paperwork required seemed rather overwhelming, Amerisave personnel were friendly, knowledgeable and quick with responses to my questions or concerns.

Fast, easy, stress free. You can do everything on line.... So convenient. Staff is very friendly.

Amerisave did great job to walk me through the steps to obtain a loan. Answered questions quickly by phone or email. It was easy and stress free.

Richard ** and La Tasha ** were a dream team to me... Flawless in every way.

Very good service. Not overbearing. Timely. Listened to what I wanted and not what they wanted to sell. Would recommend.

Theresa ** was very helpful throughout this entire process...and it was not an easy one.

Very fast turnaround, helpful answers to all my questions, and very friendly!

We wanted to refinance our Home Equity Line of Credit into a 30 year fixed mortgage. After checking with several banks and lending companies we decided to go with Amerisave. I started this process with Irwin ** on October 21. He was very helpful. Since then I have been communicating with our loan processor Kelly **. She has been awesome. We communicate almost everyday either by email or phone. She is very prompt with her responses and we hope to close by the end of November. I would definitely recommend Amerisave to friends and family. So far, the process has been effortless. Thanks Amerisave.

Excellent Service... My 3rd Loan with Amerisave. Exceptionally and clearly stated terms from the beginning involving Rate Quotes and Closing Cost Estimates. Easy to Upload Personal Financial Documentation. Superb Processing Department Communication and Processing Department Advocacy during the UW process. Close loans timely.

We thought everyone was very professional & loved the interest rate.

Sean ** is always available to assist in the process.

The rates, costs and service of Rebekah ** and Kelly ** has been refreshing and very helpful. From the very first response to my inquiry, they were prompt and informative.

Great customer service and timely on line updates.

AmeriSave offers competitive rates through no nonsense quotes. On top of that, their process is very efficient enabling borrowers to upload all ended documents to their website or emailing them as an alternative. This avoids faxing, mailing, no hard copies, saves paper and trees. Allows borrowers to respond wherever they are, even when overseas like I did this last time while traveling in Asia. Have done multiple refi's with them.

Amerisave did a great job. Worked hard and closed on everything.

You keep in contact with me on a regular basis.

Throughout the process, the folks at Amerisave have been great. Professional, prompt, and helpful. They were willing to take the time to explain everything throughout the lending process. They also had hands down the best closing cost credits and highly competitive interest rates. I would definitely recommend them.

This was by far the best home buying mortgage experience ever. I worked with Michael ** and Randy ** Together they were great. I was Pre-approved early on in the process and after that the process of getting to the closing table was seamless. If you are looking for the best rate, an easy process, and great Service. Call AmeriSave.

Great experience! Cut my interest rate in half with a refi. Now my payoff date is much closer. Thanks!

Our experience with Amerisave has been very positive with a seemingly stressful event. Thanks so much for their time and assistance.

This was an amazing experience. Jessica and Landen were very informative. They stayed in contact with me through the whole process. They were very helpful.

Nikki was especially helpful in working through the intricacies of our loan.

Quick and easy process with low fees.

Amerisave employees (Allison ** and Sharon **) treated me like gold as if I was their best friend!!! Both were always concerned to provide me with excellent customer service and they did. I could tell they wanted to go the extra mile in customer service!!!

Very fast and professional. My 4th company and by far the best. You know exactly where you are in the process.

The whole experience with AmeriSave has been great. Loan officer are responsive and helpful in answering questions. The loan officer even went out of her way to make sure that I am getting the best deal.

What I like most about your service was the service I received from your Loan Processor, Tiffaney **. Always professional, always kind (even when I was exhausted from providing documentation) Tiffaney explained the each additional request and/or requirement. She answered my emails after hours...she listened, she resolved conflicts, and just when I was about to give up, she cared. I believe that you have one valuable employee and I hope she is compensated well for the terrific way she represents your company.

I've very happy with Amerisave, great rate and service.

Staff is extremely courteous and professional.

I started my loan application on Nov 3 and as of today (Nov 8), it has been sent to and reviewed by the underwriter, you can how smoothly it has been. I am very grateful to the loan initiator, Jeramie **, and the Processor, Tiffaney **, both of them are very friendly and helpful. I am also very pleased by the friendly online submission system, it is so convenient and efficient. I want to say, thank you, Amerisave!

Harry ** & AmeriSave were both great to work with. AmeriSave gave me rates and fees that could not be beat by the other 9 lending companies I was in contact with in over a 2-week period. So save your time and go straight to AmeriSave and don't waste your time searching, for I have already done that for you. And if possible, I would personally recommend working with Harry **, for he is very knowledgeable in every aspect of Mortgage loans and Refinance loans. Thank you.

The rate quote is accurate and transparent unlike any other lenders. The fees are very reasonable and the customer service is courteous and professional. The loan closed fast in about 3 weeks!!

Using AmeriSave was so easy and fast. Their site is extremely easy to navigate and the way they have laid out your page, it makes it so easy to know what you have to do. Services were fast. The longest thing was waiting for my Title. Very friendly, very responsive folks work there. Totally would recommend it.

Michael ** has given the most excellent service and follow through I have ever received from any organization. He is prompt, knowledgeable, clear, concise and courteous. If I were organizing my own company would hire him sight unseen. Amerisave is fortunate to have someone of his caliber on their team. I feel blessed to have had the benefit of his expertise.

The team made my refinances fast and easy.

I wanted to refinance our home equity line of credit into a 30 years fixed rate mortgage. I contacted several lenders and went with Amerisave because they gave me the best rate, and Irwin was very easy to work with. He was very informative and listened to what I wanted. We will hopefully be closing at the end of this month. I would definitely recommend them to family and friends.

Last year ago I had unpleasant experience with Amerisave, I am glad that they have resolved a lot of their issues and gotten rid off incompetent personnel! Shaun and Nikki made this a very positive experience!

Amerisave has great rates and easy access online to upload files. Very thorough in their approval process.

Amerisave made my refinance experience super EASY. Most everything was handled over the internet and when I had questions, customer service was just a phone call away. I would recommend Amerisave to anybody looking for a new loan or to refinance an existing loan.

Fast, efficient, great communication and website. The originator and processor were true professionals.

Great people with great service, and also the good interest rate, definitely recommend to friends and family.

My mortgage originator, Rebecca ** has been a pleasure to work with. She was very helpful and responsive and I would definitely do more business with her. Unfortunately, my experience with my loan processor, Kristen ** has been less than ideal. She has not been very responsive, has often asked for documentation that was previously provided and has not been very professional in her communications. While I will continue to do business with Ameritrade through Rebecca, I will certainly make every attempt to avoid using Kristen in the future.

They been very helpful.

The rates were the lowest I could find anywhere, and the Loan process was very quick.

The experience dealing with Thomas ** has been great and I would recommend this man to anybody that needs any kind of loan. Thank you Amerisave and Thomas **.

Ross from Amerisave was great, he even tried to see if I could qualify for VA on second home. Although I didn't qualify due to I'm retired, even though my wife will live in home immediately, I appreciated Ross trying.

I've only dealt via phone with a few individuals at Amerisave, including my loan officer, Jeff. But in all cases these people have been courteous and prompt when replying to my questions and/or needs. Given the manner in which their business is transacted this goes a long way towards cementing the company's reputation among the numerous lending organizations that are available to the public. A job well done, keep up the good work!

A great experience. Mr. ** and Mrs. ** are true professionals.

Amerisave has been good to work with up to this point. Loan Officer and Loan Processor have been professional and responsive. PVl.

A great experience doing business with Amerisave. Very easy to work with. Will gladly refer this company.

I have done many property loan transactions in the past with many banks/loan companies thus far and I must say that Amerisave has been by far the best, smoothest, & friendliest company that I have worked with. My loan processor, Nikki **, is by far the best that I have ever worked with. She is always willing and able to answer any questions that I may have.

The rates and terms have been competitive and the process has been quick and user friendly.

Filling in the application and locking rate online only took me 15min. Interest rate and costs were competitive compared to other lenders. Both the loan originator and loan processor were very responsive. The overall process is straightforward and quick. I would recommend Amerisave to others.

Several years ago, I was looking to refinance and was referred to Amerisave by a friend. Since then, I have used Amerisave on two occasions and I love these guys. They are friendly and move their loans along very quickly. They offer just about every type of loan out there: conventional, FHA, VA, etc. I am currently in the final stages of a VA refinance. Everything is done online and I will warn you, all documents must be scanned and uploaded. That process took me several hours, but it would have taken me about the same time to track them down no matter what. They tell you exactly what they need and build a page to make it super easy. Once all the documents are uploaded, things move very quickly. You can log on anytime and see exactly what stage your loan is in.

Unbelievable customer service and no non-sense process. The best rates and programs. Closed in 16 days, from my online application to closing. Seamless process made easy by the Amerisave Team!!

Amerisave gave me the best rate of 3 companies. The process was super easy, with electronic upload, and my loan officer and processor communicated via email and phone.

Jim was very helpful and guided me through the whole process making it less stressful and quick. He explained every step and nothing was a surprise. Everyone involved was easy to work with and professional. Amerisave loans was quick, easy and low fees.

I had an outstanding experience with Amerisave. Rates were the best around, fees were low, there were no surprises, and my loan officers (Rebekah and Nikki) were truly outstanding and a pleasure to deal with.

If you ever have the need to refinance or purchase, this is a mortgage company you absolutely can NOT bypass. Excellent rates and superb staff will let you know you have come to the right place. After being in the business (not with Amerisave) and using them for over seven loans I have yet to find anyone that comes close to their high standards and professionalism.

I have used AmeriSave three times for refinancing and new home purchases. Their process is transparent and easy to manage via the online portal. I like the ability to obtain a clear initial rate quote, complete the online application and provide all documentation via the same internet-based process. The fees are clearly shown from the beginning and the staff are helpful and guide you through the required steps. No mortgage application is painless (yes, they need all the documentation, signatures and your "explanations" of certain aspects of your documents) but my experience with AmeriSave has been top notch and keeps me coming back. This has truly been a 5-star service.

Amerisave kept me informed every step of the way and quickly answered my questions throughout the process.

Website is convenient and easy to use. Personnel were extremely helpful. Encountered one issue that was quickly resolved to my satisfaction.

Sharon ** went beyond to give customer service to a client. I recommend her for anybody who needs a new mortgage process or refinance process.

I got all the help I needed. All my issues and concerns were addressed properly and on time, all my 3 loan processors were responsive and professional.

I called Amerisave because one of my friends refinanced his house through Amerisave. So, he recommended them and gave me the Website. I called and Spoke to Elana. Elana is very professional, returns calls and response to E-mail within adequate time. I just closed my loan and I am very happy with my experience. Great Job Elana and Katie.

My loan officer Sean ** is very competent. He had helped me twice before and subsequently put me on his VIP list. He kept contact with me and he called me immediately when he think it's a great opportunity for me to refinance my recent purchase. He addressed my concerns and helped me locked in a great rate that can't be beat else. Amerisave's rate lock process is very transparent and efficient. It took the anxiety away. I could see what I was getting instantly. My loan processor Lynette ** is extremely efficient and responsive. I was under the stress to close the loan before an overseas trip. Sean, Lynette and myself, we work as a team to facilitate the whole process. Lynette processed my case in the most efficient manner. She encouraged me when she thought I was doing a good job providing all the documents. I can't thank her enough that she made the process so painless for me, and we get to close at a record-breaking time -- only 15 days between when I first submit the application online to the scheduled close. I myself is a financial professional. From my experience with Amerisave and it's people, I see a greatly-run firm with bright future.

From the first day, using the AmeriSave web site, my service from the AmeriSave personnel has been nothing short of excellent. With their expertise and professionalism, I feel AmeriSave was a great company to do business with, I hold AmeriSave in the highest regard!

Amerisave is one of very best Mortgage co. in the market. You want service, honest with no games, this it.

I am going through the refi process with Amerisave and have found it very efficient. Everyone I have dealt with so far have been helpful and responsive. I can't ask for more.

Customer service was outstanding! The process was hassle-free and professional.

They are awesome and unbelievable. I refinanced with them three times. It's an amazing experience. Excellent rates and super service.

Complete online process from quote to closing.

I had an excellent experience with Amerisave Mortgage. While deciding which company to use, Amerisave had conversion tables to help me determine the rate I wanted and the term I felt comfortable. Their agent responded to our questions promptly and I was confident with the information he gave us. The paperwork required was easy to fill out and additional specific paperwork was listed with the exact description required. I had few questions concerning what was required to complete my loan approval. It is a great company.

Amerisave has been excellent with great rates and closing costs. Their customer service has been excellent. Thanks for the prompt service and timely closing. I recommend Amerisave to all my friends for their mortgage needs. Thanks again.

This is my second time using Amerisave for refi. They have great rates and are fast. The website is easy to use for uploading documents. They are very responsive to emails and phone calls. They get the loans closed fast.

I have been very happy with the process thus far. It was simple and streamlined.

This is my third refinance with Amerisave and I always had the best experience.

I was in the process of filling out the information online to get a refinance mortgage quote to combine my 1st and 2nd mortgage and Amerisave was the 1st company to respond as I was completing the information before I was even halfway through they had called me. The professional way that the qualified loan assistant helped me with the complicated items I was having to deal with on my credit report she helped walked me through the things I needed to do so that I could get the loan at the lowest rate possible in the quickest manner. This has been such a pleasant company that has went over and above to help me get the right loan for me and my husband. I would highly recommend them to anyone including my family and friends.

I simply checked the rates one day and saw a big opportunity to lower my rate, reduce the length of my mortgage (from 30 years to 20 years) and it was a very easy process. Highly recommend.

We are in the process of refinancing our home through Amerisave. It is very refreshing to be able to have my questions answered promptly and courteously, without the phone tag and misc. other means of corresponding. So far, the process has been almost seamless. Thank you for making it so easy.

I was needing to refinance my mortgage in order to get lower rate and borrow money from equity to pay off some credit cards. My loan originator and processor were quite helpful and efficient in helping me to do so. I highly recommend Amerisave Mortgage Corp. to anyone who is looking to save money on their rates. My experience was very good.

Pleasant service with no pressure. Good rate.

Great experience working with Amerisave on my refinance - the representative Ron was very knowledgeable and patiently walked me through the process and any questions that I had when I called. The website is easy to navigate and outlines everything that you need to submit. Great rates and customer service - takes the worry out of working with an online company!

I'm currently in the middle of my second refinance with Amerisave and it's going just as smoothly as the first one did. When refinancing I always have friends and family recommending specific agents in town but both times I've refinanced, Amerisave has been able to provide an overall better combination of rate + closing costs.

This is only the third mortgage I have done in my life and the first refinance. But this was by far the easiest loan I have ever done. The pricing was great and Amerisave provided the most clarity from start to finish on what the final costs would be along with the status throughout the process.

Quick, responsive, and knowledgeable.

I couldn't be more impressed with Amerisave -- specifically Elana and Donna -- who I've worked closely with the last 30 days. Both have been extremely professional, courteous, and we've had fantastic communication. I've really enjoyed working with them.

I totally give up after I was unable to provide all the pages and schedules A, of my taxes since I lost contact with my CPA, but the team Sean **, Lisa and Nikki didn't give up and work with me all the way until the loan was approved. heads up to amerisave team. Thank you guys.

I am refinancing my second loan with Amerisave.

I was denied credit because I was unable to print, read, and fax loan documents the same day received plus there was an increase of $100 two working days after I spoke with a loan officer. I regret allowing them to do a credit check on me without first learning of their requirements since that check probably lowered my credit score a few points (high 700s). Americans with disabilities who lack family support are unable to jump through their hoops so quickly.

I have had a great experience so far, everything has been explicitly explained to me. No hidden fees or rates. I was hand held through all of the processes, and felt really comfortable. Answered all of my questions and was always available.

I have to admit, I was hesitant at first because the rates seemed too good to be true, and some of the bad reviews made me pause. I know a company can never make everyone happy. However, today I closed a jumbo refinance within 60 days with hands down the best terms I could find anywhere. Multiple mortgage companies just plain admitted they could not touch the deal Amerisave was providing. Amerisave has the best documentation/status portals and workflow of any mortgage company I have used before. Going from initial application to lock within 15 minutes with an easy interface to upload documentation. The only knock I would have is the aggressive scheduling and somewhat high cost of the appraisal.

Our refinance was quick and easy. There was a little confusion (on our end), but one quick phone call put our mind at ease. I would recommend to others.

As returning customers, we are happy and thankful to have Nikki ** as our processor again. As always, she is very organized, detailed, and quick in her responses. Excellent job, Nikki! Thanks so much.

I applied for a refinance with Amerisave just one week ago, and everything has gone very smoothly so far. My rep is very responsible to all the questions I've asked. I'll be saving a bunch on my monthly payment and lowering our interest rate by nearly half a point with no closing costs!

Ron ** has been great. Explains all of the loan requirements and options well. He has been great to work with. Thank you.

Amerisave offers responsive, professional and friendly service. Their web site makes document uploading and monitoring of the loan progress easy to use and very convenient. Unlike other lenders, Amerisave is very straightforward with the interest rate and credit/fee options prior to the application and credit check process. I highly recommend working with Amerisave.

I am in process of acquiring a mortgage from Amerisave. From the beginning Adam and Nikki have been great to work with. They are heroically patient with me and my million questions, often having to answer questions more than once. They are always extremely responsive to all my emails and phone calls. (I don't know how they do it.) And, they always have the answers. We used Adam at Amerisave once before when we refinanced and received outstanding service then, and that is why I am using them for this purchase. And I shopped around with other mortgage companies -- but then came back to Amerisave.

From the moment I started my loan process it was a good start. I think I had a question when filling out my application and was a little skeptical that someone would call me back right away. To my surprise I got a call within a minute of my inquiry. Closing was seamless and quick. I am happy.

From the day I looked at the web site and locked my loan with Amerisave, it only took 21 days to close. Tiffaney ** & Will ** were both professional and helpful to make it simple. I shopped around and no one could beat the deal I got through Amerisave even though many lenders claimed to beat anyone else's deal. Amerisave's first quote was not beatable by anyone I compared to. GOOD JOB!

Greatest experience working with this company on my refinance. I will go as far as to rate them 5 star plus in all categories including quickness, knowledge, professionalism, helpfulness, and as a company available to the public. The above areas which I mentioned seem to be lacking in many other high companies. I have tried 2 other companies out there and whatever they posted was not truthful - actually became a game to prolong the experience and just make things miserable.

Online experience a positive so far. Like document downloading.

I was lucky enough to get a call back from Irwin from Amerisave. He was very knowledgeable, helpful and patient. He explained to me that the lowest interest rate is not always the best and why. The Amerisave company website is awesome because you can see visually (not just something someone is telling you over the phone) what are your options in selecting and the cost associated with the option. The closing cost were and appraisal fee was less than the other companies that called back. Plus you get a GFE right away so you can compare for yourself apples with apples.

I have had a very good experience with Drayton and Nona at Amerisave. They have been very prompt and helpful through the whole process. Thank you so much!

This is my fourth or fifth time getting a purchase or refinance loan through Amerisave. Every experience has been stellar! Their pricing, systems, technology, and team are very, very good! My loan originator Rebekah ** and my processor Ryan ** have been excellent and responsive! I would (and have already) highly recommend Amerisave as a solid lender with a clean, quick process supported by excellent technology and people!

Rebekah and Nikki have provided excellent service to help me through this process of buying my dream home.

Amerisave had the best rates and also was very responsive to my questions. They made a long process a little less stressful. I would recommend them for the future.

Sharon **, the loan officer, is very friendly and explaining me everything in detail, that helps me and my wife to understand clearly. Thanks a bunch to Sharon.

Over the last ten years I have financed or refinanced about a dozen times and have investigated or used more than two dozen banks or finance companies. Amerisave was by far the most efficient and the most pleasant to work with. Nearly 100% of the work is done online and the lists of information they require is very straight forward. One must say that the banking rules have gotten very complicated both at a state and federal level requiring much more paperwork. However, Amerisave did an excellent job of helping me through the process. Their fees are reasonable and the rates are the best on the market. In the end, I got the loan I wanted.

As soon as I requested online refinance quote, we received their detailed quote. Their APR wasn't the lowest but I wanted to go with the lender who was very responsible and fast. So first I checked their reviews on Consumer Affair Dept. They did have 4 stars when most of major lenders have only 2 stars. I also checked with BBB, they have the top rating. So I went ahead to apply the loan. Everything was done secure online. Their customer reps are very kind and quick. I am very satisfied with their service and I would recommend to all my friends in the future.

We were very happy to work with great professionals on our mortgage refinance. Bryan ** and Chrystal ** guided us during all stages of the process, were always available, even after hours, to answer our questions and concerns. We would be happy to recommend them to anyone.

Courteous, direct, efficient. Great company to refinance with. I actually get to talk to people... no machines here.

Amerisave is pretty good with online paper work! We have had a pretty nice experience so far with beginning the process of our refinance with Amerisave. Our initial contact with our loan originator, Ron **, has been wonderful! Seems as if there is a technical problem holding up our process with the loan processor. Will know more after the weekend.

I highly recommend Amerisave. This is the second time I have refinanced with them. Both times I found that they were offering comparable rates to other lenders; however, Amerisave blows the others away when it comes to discounting the loan origination fees and helping with closing costs. My loan originator, Jessica, has been wonderful in making the application process go smoothly.

Good experience for applying for mortgage. Process is surprisingly fast and relatively easy. However, sometimes is too detailed and over-regulated. Staff (especially loan processor) is very professional, helpful and easy to communicate with.

Great to deal with, best rates and customer service.

Responded to my initial request within 2 hours and got loan process started. Was kept up to date with steps completed. I loved how I can log into Amerisave website and check the status of my loan and what process I was on or paperwork I needed to complete. My loan processor was very easy to work with and made the process easy for me. As long as you have access to all your financial paperwork, it's a breeze!

Professional and speedy service throughout the process. No one else can match. A completely painless process with no strings processing.

Michael and Nona have been very informative and efficient throughout the loan approval process. Amerisave offered the best rate and I was able to acquire the loan with no closing costs as well. The ability to upload needed documents was very convenient and the website allowed me to check on the status of my loan with ease.

The loan process through Amerisave was very easy and the customer service was great. My Loan Officer was always prompt and courteous when answering my questions and helping me through the loan process.

Great application process. Efficient doc upload. Easy to read. Great communication with representative Evan **. I have worked in the mortgage industry, and believe that it's crucial for the lender to set proper expectations. Amerisave and Evan has done a great job thus far.

I was quite pleased with the professionalism that I received from the loan officer Evan **.

It is nice being able to go through and pick all of your numbers (loan amount, interest rate, etc.) at home. Also being able to get all of your paperwork submitted at home instead of bringing everything in somewhere is also convenient. The only frustrating part is having to submit files repeatedly. My loan was a way out so I understand where some information needed to be resent but not all. However, working with Nikki and especially Ross was great. They were able to answer all of my questions and got back to me in a reasonable amount of time.

Very easy to follow online application. Loan Officer **, very helpful with initial and follow up conversations.

What a nightmare!!! These people have requested the most ridiculous documents to refi. I have been divorced for 20 or more and already have refied 3 previous times. No one asked for proof of divorce. Initially I was promised a 4% rate but the paperwork come back at 4.25% I cancelled... I received another call from them and was then given the 4%. All along they knew I wanted to pay my own taxes... but once again the good faith stated the contrary... I find most of these short sentence praises of the company to be very suspect! I already paid the $400 appraisal that did not show up on the good faith either. My sister is a real estate attorney and thinks this company is crazy! WARNING! I asked to close within 2 weeks the second time around and they refused... Will probably not close on this one either!

My loan originator and loan officer have been extremely helpful and responsive, answering my emails at all hours of the day or night. As a first-time home buyer, I needed a lot of hand holding and they have been reassuring and supportive partners throughout the process.

Initially I was really happy with the service but hit a few roadblocks in between the whole process which makes me believe that the kind of service I got is not at all acceptable. Some key notes:

Excellent experience overall, and Rebekah was particularly pleasant to work with.

Very Informative, thorough and easy to follow process. Competitive rates. Quick in response and processing loan.

Brad **, my loan originator at Amerisave was the BEST! He was ALWAYS available to answer questions, no matter how silly they were. He treated me with respect, was very professional, and had a very upbeat personality. I would recommend Brad and Amerisave to my friends.

From the ease of use of the website and calculators to the low rate and little to no closing fees and great customer service, Amerisave has one more American Family thrilled with the process. What a breeze refinancing can be through Amerisave. We Strongly Recommend.

Kristina ** is the best. I am a returning customer and Kristina makes the process smooth. Thank you!

Very pleased so far. We are in the first stages of our loan, although very happy with the assistance from Adam **. He is very pleasant to work with, patient and kind. Adam is very professional and represents Amerisave well.

Home Equity loan - Friendly, patient and helpful representatives. Convenient online loan status.

This is my second time with Amerisave. The first time was the refinancing and this time was the home loan. Amerisave has a very competitive interest rate I could find on both internet and local. Just like my refinancing, Amerisave provided me really great customer service this time. While processing my home loan, I have two agents from Amerisave for my home loan; the mortgage originator, Ross ** and the processor, Nikki **. They were both extremely helpful and professional. Especially I like their speed of processing. The pre-approval is done within 4 days and the appraisal of the property is done and reported back to us within 4 days after our offer is accepted.

Andrew and Ryan did a great job. Lots of documentation, however they work you through it.

My experience with Amerisave has been great so far. I really like the ability to download all documents directly to the website. It took me 20 minutes to scan and upload everything that was requested. Email communication has been very quick and efficient. I'm aware what's going on with my application since I get email notifications if there is something additional that is needed. Also I can log in at any time and view the status of my application in great details with all time stamps. All my questions are answered within minutes which is amazing! Love it so far!!