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4x Buyer's Choice Award Winner

AmeriSave Mortgage Reviews

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Edited by: Ilana Hamilton
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Fact-checked by: Jon Bortin

About AmeriSave Mortgage

AmeriSave Mortgage Corporation (NMLS #1168) is an online, direct-to-consumer lender that offers home purchase loans in 49 states and Washington, D.C. The company also has refinance options for those who want to adjust their rate or term or take out cash. AmeriSave states that it has helped over 730,000 borrowers, funding over $130 billion in loans since it was founded in 2002.

Visit www.amerisave.com
Pros
  • Lock in rate for up to 90 days
  • Loan officers available to answer questions via chat
  • Closing in as little as 25 days
  • Reviewers frequently praise helpful staff
Cons
  • Not available in New York
  • Nonrefundable $500 fee to lock rate for 90 days
  • Document requests can be excessive

AmeriSave Mortgage Reviews

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    Our review standards

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    2 featured reviews

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
    • Financial relationships do not influence whether we publish a consumer review.
    Page 42 Reviews 5925 - 6075
    Verified purchase
    Customer ServiceStaffLoan ProcessTransparency

    Reviewed Sept. 27, 2013

    I had a great experience with Amerisave and definitely recommend this company to anyone who is purchasing or refinancing. Anyone I hear that is looking to purchase and refi, I send them to our loan officer, Harry ** at Amerisave. He was great!! He makes himself available at all times, via email or phone, for any questions or concerns, even after the loan closed. He's so patient and helpful. He really takes the time to explain things to you, and really tries to work with you. Now that I'm looking to purchase a second home, I've already called Harry to start my application.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your Feedback!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 27, 2013

    These guys were great to deal with. Joseph was quick, responsive and knowledgeable. Most importantly, you can actually talk to a live person anytime you want and they are more than happy to help answer any questions. Good company if you're looking to refi. I would highly recommend Amerisave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks for choosing Amerisave!

    Sales & Marketing

    Reviewed Sept. 27, 2013

    The advertised fees don't accurately represent what it costs to close. Expect Amerisave to ask you for about double what they advertise. They will charge you an appraisal fee upfront. It will be expensive. Just stay away.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    All rates and closing fees advertised are based on a 30 year fixed loan of $280k in the state of Florida. When a borrower inputs their specific information into the rate engine, the closing fees for their specific situation are pulled. And yes, AmeriSave, like every other lender will charge for an appraisal upfront because that is the single most important factor in whether we will be able to lend money for the transaction.

    Factual basis uncertain
    Verified purchase
    Customer ServiceLoan Process

    Reviewed Sept. 27, 2013

    Jeramie and Juli were very attentive and on the ball with everything. They made the process easy. Not only was Amerisave the cheapest, but the customer service was exceptional! I highly recommend Amerisave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your business!

    Verified purchase
    Customer ServiceLoan Process

    Reviewed Sept. 27, 2013

    I have had a great experience securing a mortgage through Amerisave. I like that most everything is handled online. You can upload and download documents very easily. And my processors were always on top of things. Most questions/issues were responded to same day. Can't ask for better service.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

    Verified purchase
    Online & AppStaffLoan Process

    Reviewed Sept. 27, 2013

    This is the best place to get a mortgage online period. Their website is user friendly. All documents required can be uploaded online. Their loan processors are very professional. It's like having a personal mortgage agent.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank your for choosing Amerisave!

    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed Sept. 27, 2013

    This was a great experience. I needed to have my loan processed in a time sensitive manner and I remembered the good experience I had with Amerisave on another property I owned two years ago. Amanda ** was my processor this time around and she was outstanding. She gave clear and concise instructions and answered any questions in a timely manner. Within two weeks, I had the approval I needed. Thanks, Amanda, for liking people and your job.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks for your Feedback!

    Verified purchase
    Rates

    Reviewed Sept. 26, 2013

    I have refinanced twice with Amerisave. Each time they had the best rates and the refinance went through without a hitch. I have recommended Amerisave to my friends.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks for your feedback!

    Verified purchase
    Sales & MarketingOnline & AppStaffEase of UseLoan ProcessRates

    Reviewed Sept. 26, 2013

    Kristopher ** replies immediately to all our concerns and questions with patience and understanding. The ease of use for the website is awesome! There are no bait and switch tactics - the rate and costs are all in black and with no hidden fees. The process is smooth. Thanks so much for giving us this kind of choice for our mortgage needs! Have a very blessed day.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for Choosing Amerisave!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 26, 2013

    Home Loan - loan officer was professional, patient, knowledgeable, and able to answer all my questions.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We Appreciate your feedback!

    Verified purchase
    Loan ProcessRates

    Reviewed Sept. 26, 2013

    Excellent service, best rate in the market and competitive closing cost .

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for choosing Amerisave!

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 26, 2013

    My experience with AmeriSave has been very good. The Atlanta office personnel have been very helpful with the two mortgage loans I have had in the past 4 years. Some of the paper support documents requested were redundant and slowed the loan approval process. I should note that I recommended AmeriSave to a family member and his experience was a nightmare (3.5 months, misplaced documents, very poor closing coordination) even with having a very favorable debt to equity ratio and an 800 FICO score. I would use AmeriSave again... he most definitely would not.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your business!

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 26, 2013

    I was reluctant to use Amerisave for the refinance of my loan because the online reviews of this company were pretty bad. However I gave them a shot because their closing cost credits were blowing every other lender out of the water. In short, Michelle and Melissa, the two reps I dealt with during my loan process, were WAY BEYOND helpful and patient. They addressed all my concerns during the loan process. I thank them both. Finally we did the close signing in my house. The closing was done by Paul who was exceptional. Paul guided my wife and me through all the closing paperwork in a funny, personable, and professional manner. In a nutshell -THIS REFINANCE WAS EASY. I thank all those - Michelle, Melissa, and Paul for their help. EVERYONE I DEALT WITH WAS EXCEPTIONAL! If I had 3 thumbs, they would all be up. Thank you so much for your help.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your Feedback!

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 26, 2013

    I would like to recommend AmeriSave. I did 2 refis with them last year and this year and both times I had a great experience and was very glad to have chosen them. The process is easy and straightforward. I tried to also use AmeriSave for my financing needs for an investment property I have been trying to purchase recently. My loan officer, Joe **, as well as loan processor, Kristen ** were both very professional, helpful and on top of things and guided me the process. Unfortunately due to title related issues, this purchase couldn't go through and my loan application had to be canceled. But both Joe and Kristen were very understanding despite all the work they have put in my loan application. I am looking forward to applying for a new loan application hopefully after the title issue of the property is resolved and the escrow can close.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 26, 2013

    I have used Humberto ** three times to refinance my home. The process is easy and everything can be done at night from your home. You will need to scan your documentation and setup an appraisal. But the process is quick and easy. Have your scanner and documentation ready and you can close within 3 weeks. No need to leave my house and the closer agent came to my house after business hours. Must be email and computer savvy, but if you are, you will have a great experience. Would recommend again if rates go lower.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for choosing Amerisave!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 25, 2013

    I did my last two refinance via Amerisave. Everything was easy and smooth. I did not run into issues in my process, had a few questions, got prompt response from Amerisave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

    Verified purchase
    Customer ServiceLoan ProcessRates

    Reviewed Sept. 25, 2013

    Amerisave provided the lowest interest rate I could find, quick response to all my questions, easy process for submitting paperwork for the loan itself, and friendly service. I would recommend Amerisave for any loan/refinance needs.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your business!

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Sept. 25, 2013

    We recently refinanced our home mortgage through Amerisave. I found the experience to be much less trouble than expected. Our Amerisave representative, Renee, was very helpful answering all of our questions throughout the process. I was very satisfied with the rate that we received, and would recommend Amerisave to my friends and family.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for choosing Amerisave!

    Verified purchase
    Customer ServiceOnline & AppStaffLoan ProcessRates

    Reviewed Sept. 25, 2013

    I like being able to speak with someone immediately when I have any questions on my loan. Everyone has been very pleasant to speak with over the phone. I also like to be able to view the rates easily on their website. Being able to sign & easily upload the documents needed to their website definitely saves time.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your Feedback!

    Verified purchase

    Reviewed Sept. 25, 2013

    I have refinanced both my home and my rental home a total of five times using Amerisave. I have never had a problem. I particularly liked the ease with which I was able to find out how much the loan would cost and what my monthly payments would be without having to fill out a form and be bothered by pushy salespeople. I had read some reviews knocking Amerisave but I did not find any of the problems that the people in those reviews seem to have. I do have excellent credit, though, and there was ample equity in my home or rental property to avoid any of the problems others had.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your Feedback!

    Verified purchase
    Staff

    Reviewed Sept. 24, 2013

    Amerisave has been very easy and helpful to work with. Their website provides a list of items needed and allows you to upload digital copies of the required documents. Their online system keeps you updated on the loan progress and any additional information they need. I would recommend Amerisave for anyone who is looking to apply for a loan or refinance.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 24, 2013

    A few months ago I refinanced my mortgage with AmeriSave. AmeriSave was very professional and friendly. I was able to refinanced my mortgage in less than two weeks with the lowest rate possible. I would definitely recommend AmeriSave to anyone looking to buy or refinance.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your business!

    Verified purchase
    Sales & MarketingLoan ProcessRatesTransparency

    Reviewed Sept. 24, 2013

    Several years ago I had refinanced my mortgage with a different internet company, and to be blunt it was a nightmare. It took months longer than it was supposed to, my contact was incompetent, and in the end they tried to charge me more than the amount they had guaranteed. So I went into the AmeriSave refinance process with a lot of skepticism.

    I was surprised how very well everything went. I uploaded all my documentation online, and it was all accepted the first time. It was always clear where in the process we were, and what needed to happen next. There was only one snag (the lack of a formal shared road maintenance agreement), and AmeriSave's title company was willing to waive that requirement for me. I got my mortgage at the advertised rate and fees in under a month.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your Feedback!

    Verified purchase
    Customer ServicePunctuality & SpeedRates

    Reviewed Sept. 23, 2013

    I recently finished up my 3rd refinance with AmeriSave. Every time I thought rates couldn't go lower… they did! AmeriSave's website made it easy to find the rate I wanted, and the costs involved were easy to gauge. I looked around quite a bit and their rates were unbeatable. The new website made it easy to upload all required docs so that I could lock my rate in fast. The customer service along the way was top notch and any questions I had via email were promptly returned. I've since recommended AmeriSave to several friends of mine who have all confirmed the same experience throughout the refinance process.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 23, 2013

    Amerisave mortgage service help me to get my home loan process in very short time, that I never expect time. Amerisave updated everything on time, update the information that I have to do. They are fast and polite.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank ;you for choosing Amerisave!

    Verified purchase
    Staff

    Reviewed Sept. 23, 2013

    Amerisave employees really go above and beyond for their customers. I would recommend Amerisave to all my family, friends and co workers. I am very impressed with this company.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your business!

    Verified purchase
    Loan Process

    Reviewed Sept. 23, 2013

    Amerisave is the easiest to follow loan process I have experienced.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

    Verified purchase
    Customer ServiceOnline & AppStaffEase of Use

    Reviewed Sept. 23, 2013

    I have my home mortgage with AmeriSave. The website is very easy to use. I can access all my up-to-date information and can easily make payments each month. When contacting customer service, I have always been professionally greeted and the reps are extremely competent and helpful.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessRates

    Reviewed Sept. 23, 2013

    We refinanced at the perfect time earlier this year. We locked in at 3.25% and they were great to deal with. I even told others about them and they were taken care of. Very happy and we love our rate; timed it perfectly and we closed at our kitchen table! Would recommend again. Mortgages are commodities, so go with the rate and Amerisave seems to be as competitive as anyone.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Great! So glad you enjoyed your experience with us!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessTransparency

    Reviewed Sept. 22, 2013

    Great customer service. The communication is key. They are very prompt with their response to questions. Awesome experience thus far.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for choosing Amerisave!

    Verified purchase
    Online & AppEase of UseLoan ProcessRates

    Reviewed Sept. 22, 2013

    This is the second time I am using Amerisave. First time, I refinanced a home. It was a great experience. I enjoy not having to fax documents. Their setup with uploading works really well. I also found their rates very competitive and their website very easy to use. I am currently trying to get financing on the purchase of a home in Littleton, CO because we are relocating. This one is a bit more stressful.

    I initially was told I was pre-approved for the home and then after we had our offer accepted Amerisave came back and said there were problems because I was keeping the home in Arizona but had not rented it out yet. I thought we were dead in the water but I have to credit Cesar ** with sticking with it and finding a way to make this work. We are through the pre-approval process and I am ready to lock a rate and get an appraisal ordered. Looking forward to closing and moving.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Sept. 22, 2013

    Once again, Amerisave has provided fantastic service every step of the way. My reps were available at any time to answer any questions, and did their best to stay on top of every detail in order to get me closed quickly. This was not my first time using Amerisave, and if I ever need financing again, it won't be my last. And their rates are fantastic!! Highly recommended!

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you so much for choosing Amerisave!

    Verified purchase
    Customer ServiceLoan Process

    Reviewed Sept. 22, 2013

    Everything went smoothly. Whenever I had a question, I received a quick response. I was very happy with the whole process.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We're glad you had an pleasant experience with us!

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 22, 2013

    Applying and getting info to Amerisave was easy to do with scanning and sending docs over the internet. My loan processor was very helpful and friendly.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for choosing Amerisave!

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 22, 2013

    I had refinance my home loan through Amerisave. My experience with Amerisave was excellent. Everything was easy to follow. Loan officer was very helpful to advice. I definitely recommend Amerisave to my friends.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 21, 2013

    Amerisave is a thoroughly professional and responsive organization. They do not play any games or hide any details during the process; everything is completely straightforward and honest. My previous experience and current experience with them has been excellent, and I have recommended them to several of my friends, relatives and associates.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your business!

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffRates

    Reviewed Sept. 21, 2013

    I have refinanced our house three times now with Amerisave over the last few years as loan rates have declined. They have the lowest costs and deal with everything quickly and cleanly. I love their website that clearly lists what documents they need from me and the status once I upload them. Considering all the documentation they need nowadays, this is very useful. Their personnel were quick to respond to my emails and they answered the phone when I needed to talk with a person.

    I had a coworker also refinancing when I was and we compared loan costs. Mine were much lower than hers. She ended up staying with whoever she was working with, but using the quote from Amerisave, she was able to make her company lower her costs. She ended up having a couple of hassles that I didn't, so maybe she should have changed companies anyway. If, by some miracle, loan rates drop even more, I will once again go with Amerisave.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 21, 2013

    It's a creative, innovative and effective use of time by using this Loan Application procedure. Very Impressive Tool.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your feedback!

    Verified purchase
    Sales & MarketingPunctuality & SpeedLoan ProcessRates

    Reviewed Sept. 20, 2013

    I have refinanced more than 5 times with Amerisave. If they are going to keep paying me money to refi, I will keep doing it. Amerisave has the best online tool for seeing current rates offered by Amerisave - no bait and switch. Good online process and live support when needed. Then someone is scheduled to come to my home to sign the loan docs. Fast, easy, painless, and money in my pocket.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you so much for choosing Amerisave!

    Verified purchase
    Loan Process

    Reviewed Sept. 20, 2013

    I found the whole process to be efficient and painless. Easiest mortgage process we've been through.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your business!

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Sept. 20, 2013

    I did my refinance using Amerisave Mortgage in Oct 2012. I was going to write about my positive experience with the overall process. I just got busy and forgot about it. I compared the fees with another mortgage lender and my credit union. Amerisave fee was $2K lower based on the same interest rate. I really like the overall process of submitting all the documentation online. I didn't have to make copies and send them via USPS. The loan officer kept me informed on my loan application progress. My appraisal came in lower than I hoped. I had to come up with more money to close so I can keep the loan to value ratio at 80%. I didn't really have any issues with that as it further reduced my monthly payment. I'd recommend Amerisave to my friends.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 20, 2013

    Amerisave makes it easy to apply and receive your home loan on-line. They have many types of loans and everyone was helpful, accurate and timely. I shopped the loans and found they had the best deal. They come to your home and close the loan. Don't waste time and money, go on-line today and see how AmeriSave can help.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your business!

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Sept. 20, 2013

    Refied $ times and every time went smooth. The people were great and things were done quickly. If I had to refi again I would use Amerisave. If you have great credit, you can't beat their rates and prices.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your business!

    Verified purchase
    Customer ServiceStaffLoan ProcessRatesTransparency

    Reviewed Sept. 20, 2013

    Choosing AmeriSave is what made my decision easy. Allowing me to input my financial information into the different loan offerings allowed me immediate feedback. Other vendors wanted formal quotes, etc. Your web interface was easy to manipulate and auto-updates helped keep me informed of rates. Once loan processes started, the system was easy to upload financial documents, but it was not always clear if I needed to upload information. I had to make a few calls to my loan officer to ensure you had everything you needed to move forward. My loan officer was very helpful during this process. When rates fell during the loan process, AmeriSave did not automatically offer any adjustments - I asked for an adjustments. This would have wowed me. The closing went smooth as well. Thanks for your services. Will refer and use your services again.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

    Verified purchase

    Reviewed Sept. 20, 2013

    Over the last 4 years, I have re-financed my mortgage several times. On a friend's recommendation I chose Amerisave to refinance the first time, and have used them every time since due to the positive experiences I have had each time. I would happily recommend this company to anyone looking to refinance a mortgage.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your Feedback!

    Verified purchase
    Customer ServiceLoan ProcessTransparency

    Reviewed Sept. 20, 2013

    I refinanced my mortgage with Amerisave in 2011, and then again in 2012. The process was pretty straightforward, and I was given clear instructions to follow. I submitted the required documentation in a timely manner, and did not encounter any issues. I was able to upload my documents to a secure website during my second refinance, so that was an improvement over having to fax all my paperwork in during my first refinance. I appreciate Amerisave's use of technology to streamline the refinance process, and they were great with keeping me apprised of my application status through emails. I would use Amerisave again if I needed another mortgage.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for choosing Amerisave!

    Verified purchase

    Reviewed Sept. 20, 2013

    I did my mortgage refinance through Amerisave and was very satisfied with the outcome. I would caution people that since the lock-in rate period is only thirty days, that they be well-prepared to provide all necessary documentation in a timely fashion and to stay on top of the process so that unnecessary anxiety can be avoided.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your Feedback!

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 20, 2013

    I refinanced my loan with Amerisave a few months ago. I was extremely satisfied with the entire process. The agents were thorough, and very helpful. The entire process was completed in about 30 days--and I would give Amerisave my highest recommendation.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your business and thanks for choosing Amerisave!

    Verified purchase
    Punctuality & SpeedTransparency

    Reviewed Sept. 20, 2013

    Amerisave was, by far, the easiest company to work with when I was applying for a new mortgage on my home. Their regular e-mails gave me all the terms and costs involved in the mortgage--which is something that was never completely clear with the other companies. In fact, I found other companies changing terms. Amerisave's terms were constant, once I had locked in my rate. They also respected my time.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your Feedback!

    Verified purchase
    Loan ProcessRates

    Reviewed Sept. 20, 2013

    I've done 3 refi's with them and recommended them to several friends. What I like is this, you can pick a mortgage rate online that meets your closing cost needs. In each of my cases, I ended up with nothing added to the amount of my loan and no net out of pockets expenses.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 20, 2013

    Refinancing with Amerisave has been a positive experience. I got the rate that was advertised on their website which is not necessarily what other lenders do. The web system to upload documents is well structured and allows to go paperless until the final signing. Very smooth and fast.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! for choosing AmeriSave!

    Verified purchase
    Loan Process

    Reviewed Sept. 20, 2013

    Got the rate I wanted and the process was smooth and they helped me with all my questions and concerns. Service overall pretty good.

    Thanks for your vote!
    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks! We appreciate your feedback!

    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 20, 2013

    I was delighted with the speed and great experience I had working with AmeriSave. I consider myself an advanced loan re-finance person and collect all the required documents within 24 hours of applying and about 2 weeks later we closed. I was delighted and surprised how fast it happened, but when both the customer and the lender do their job, it is an easy process online. I would recommend Amerisave and I would do business with them again.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for allowing us to provide your loan servicing!

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 20, 2013

    After scheduling our appraisal for refinancing with Amerisave, we read many horrible reviews of the company online but decided to go ahead despite our fears. Everything went extremely well from a very nice appraiser and quick appraisal process to full closing at our convenience in under 30 days with an equally nice closing agent. All issues with documentation were minor and taken care of via e-mail within a single business day. We were so glad we didn't listen to the online reviews. Thanks, Amerisave!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you so much for choosing us!

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    Reviewed Sept. 20, 2013

    Jessica ** assisted me with elite refinance from start to finish.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

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    Staff

    Reviewed Sept. 20, 2013

    These people treat you with respect and Hyla will even talk you thru computer needs. Would recommend them to anyone. Would love to work with them again for refinancing.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! We appreciate your feedback!

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    Rates

    Reviewed Sept. 20, 2013

    I recently refinanced with Amerisave. Good rate and service. I will definitely recommend to friends and family.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you!

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    Punctuality & SpeedRates

    Reviewed Sept. 20, 2013

    Amerisave had the best rates and was fast... Will use them again if I ever need.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you!

    Verified purchase
    StaffRates

    Reviewed Sept. 20, 2013

    If you are willing to do the legwork and submit all the many, many documents they require you will be rewarded with the best rate around. My mortgage processors were all super nice and were great to deal with especially when I felt like screaming at the amount of paperwork. Now I am locked into a super low rate that I will never have to refinance again.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you so much! We appreciate your business!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 19, 2013

    I'm glad I found Amerisave! The process has been easy and understandable, and I get prompt and courteous replies to my questions along the way. I wish I had found Amerisave sooner!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks! We appreciate your feedback!

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed Sept. 19, 2013

    I enjoyed tremendous positive experiences with AmeriSave in securing a new loan for my house. It was easy and convenient shopping lowest rates and submitting loan application online. Everything was pretty much handled efficiently and effectively online. AmeriSave representatives were exceptional and professional in securing my loan on time for closing. I want to particularly mention Mr. Sean ** and Charmaine **. They worked very hard to ensure I get the new loan. They were precise letting me know exactly what documents were needed from me. Once all documents were in place, closing was completed expeditiously. I really impressed of their professionalism. Kudos to both of them!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you very much!!! We are so glad you had such a great experience with us! Thanks again for your feedback!

    Verified purchase
    StaffLoan ProcessRatesTransparency

    Reviewed Sept. 19, 2013

    I learned about AmeriSave through an internet search engine. I was looking for a low cost mortgage loan with an online application process. I filled out the initial quote on the AmeriSave site and received an offer of a low interest rate with very reasonable processing costs. I was contacted via email by an agent and they explained the application process. I submitted all the needed information by uploading it to a website database and when I had questions, they were promptly answered by my loan application agent. The review and approval process took about three weeks and I was provided updates at key points along the way. A representative of the company came to my home for the final signing of documents so the entire process occurred in my home and on the internet. The funds were disbursed via overnight mail in the form of a check that cleared immediately. I was very satisfied with the entire experience and will use them again when this mortgage is paid off. I have attached a photo of the vacation home we built with the loan.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for allowing us to provide your service! We hope you're enjoying your vacation home!

    Verified purchase
    Customer ServiceLoan ProcessRatesTransparency

    Reviewed Sept. 18, 2013

    Over the last 3 years I have refinanced with Amerisave 4 times and overall the experience has been very good. The communication flow is active. It is clear on the documents that need to be completed and by when along with the supporting documents required to verify income, assets and liabilities. Amerisave cover all bases and have the lowest rates within the industry.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Great! Thank you for allowing us to provide your loan service!

    Verified purchase
    Loan Process

    Reviewed Sept. 18, 2013

    From beginning to end, the entire process, communications, professionalism and closing went incredibly smooth. It was the smoothest experience in 5 closings we ever had. Thank you.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you so much for choosing us! We appreciate your feedback!

    Verified purchase
    Customer ServicePunctuality & SpeedRates

    Reviewed Sept. 18, 2013

    This is the 2nd time I have done a refinance, both with web-based refinance companies. The customer service was great and I always had someone to answer my questions. Emails and phone calls were returned quickly, often immediately. In addition, the rates were about the best I could find. I will look to Amerisave in the future as well.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! we truly appreciate your business!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessRates

    Reviewed Sept. 18, 2013

    We went with Amerisave for the mortgage on the house we were buying because they gave us a great rate and had low closing costs. Always a lot of documentation to do to buy a house and I liked how you could go online and see what documents they had received and what you still needed. Also liked how they showed you where you were in the process. Having information is key and you could access that online and not have to try and get someone on the phone. There was an issue at closing the underwriters didn't get done in time so the closing was moved 3 days back which was fine with us. It was a short turn around in a busy season with Thanksgiving just before closing so that's why they missed the deadline. All in all, Amerisave was a great experience.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! We appreciate that you chose us to provide your service!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 18, 2013

    I had a great experience Amerisave. The refinancing loan went through quickly and there were no problems.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

    Verified purchase
    Jobert increased rating by 1 star.
    Customer ServiceStaffLoan Process
    After a positive interaction with AmeriSave Mortgage, Jobert increased their star rating.

    Original Review: Sept. 18, 2013

    Started refinance process with Amerisave in 07/2012. Things started pretty smoothly until a few months after. Apparently there was a problem with our appraisal and the type of home that I have. Because of this confusion, my first refinance fell through despite how positive my mortgage advisor was. What was so disappointing with process the first time around was the loan processor changed twice and was really difficult to get in touch with. A week after that horrible experience, I received a call from my mortgage advisor. He was also baffled why my refinance did not go through. He convinced me over the phone to do this once again and he is going to put his superior in the loop to keep the ball rolling. With a bit of trepidation, I foolishly said yes, and in the end it paid off.

    This second time around, the experience was totally the opposite of the first. I worked with Daniella as my loan processor. She kept me informed and tried to help me figure out the best way to save more money. She worked well with my mortgage advisor, Eugene **, and was able to close the deal in a little over a month. They also helped me with getting a free re-appraisal and credit score pull, because they felt that the failure of my first application was none of my fault. For me, they were able to get the job done the second time around and I was a happy camper. If only I experienced the same thing from the get-go, I would have given then a Highly Recommended rating.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback! There should have been an available, and consistent point of contact for you throughout the process. We sincerely apologize if this was not the case. We are glad that we were able to help you refinance successfully!

    Verified purchase

    Reviewed Sept. 18, 2013

    Great to do business with. Easy, flexible. I can do the uploads and paper work at my leisure.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! We appreciate your feedback!

    Verified purchase
    Loan ProcessRates

    Reviewed Sept. 18, 2013

    AmeriSave offered significantly better rates for my refinance than my previous lender, as well as other options I evaluated. The online document management system made it easy to submit required documentation, and check on the status of my loan application. Overall, they moved faster than any other lender I've ever worked with - I was happy with this, but it might be a challenge for some folks, as they wanted all of the initial documentation within 72 hours. If you're organized and ready to go, I definitely recommend AmeriSave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for allowing us to provide your service!

    Verified purchase
    Punctuality & SpeedEase of UseLoan ProcessTransparency

    Reviewed Sept. 17, 2013

    We refinanced with Amerisave in March 2013, and our experience was flawless. Our mortgage processors communicated with us and provided us with all the information we needed, and they did so promptly and clearly. The process took 3 weeks from start to finish. Amerisave's secure web interface was user friendly and enabled us to exchange documents with speed and ease. We have had no issues with our new mortgage.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you so much!!! Glad that you enjoyed our service!

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    Loan Process

    Reviewed Sept. 17, 2013

    Easy application, attentive and helpful account manager. Very good process and outcome. Totally satisfied!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 17, 2013

    Amerisave was wonderful and met all of our expectations and more! Our contact person was always available to us and provided great customer service.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! Thanks for choosing us!

    Verified purchase
    Punctuality & SpeedRates

    Reviewed Sept. 17, 2013

    I refinance my house through Amerisave. Not only did I get a great rate but I cut 7 years off my mortgage, got cash back and still pay the same amount on my mortgage that I always have. The service was top notch and quick. The online website explained everything I needed to do and was hassle free.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! We are glad to hear that you enjoyed your experience with us!

    Verified purchase
    Loan Process

    Reviewed Sept. 17, 2013

    I was very pleased with our refinancing experience. We shopped everywhere and could not find a better rate. Everything went seamlessly and our loan closed within three weeks.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for choosing AmeriSave!

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Sept. 17, 2013

    I'd like to finally write my open and honest final review of the process I went through in obtaining my house and mortgage. Firstly, if it were not for Camelia ** you would never had my business to begin with. Camelia was friendly, always available (I'm talking crazy hours) and always kept me in the loop on the process. When I had some doubts about legitimacy of AmeriSave and the process, she always gave me confidence that it was fine. She was informative and never grew tired of me despite the fact that we essentially went through 2-3 loan starts before finally going through with one, none of which was AmeriSave's fault, it was always the seller's issues. Camelia was patient, compassionate and is truly an asset to AmeriSave. I can honestly say I've never met someone so dedicated to not only their work, but also in making customers happy and sharing emotions in the process as if it were her own personal loan.

    To the naysayers who think AmeriSave is just here to take your appraisal fee and credit fee, you are wrong. If you find yourself in this position it is either because you are incompetent in dealing with electronic filings, you were a bad candidate for a mortgage or the evaluation of the home is far less than what you think and you don't have enough of a down payment. However, if you are the typical buyer, putting a sufficient amount down the process is fairly simple and streamlined. Granted, new regulations require the utmost ridiculous amount of information, verifications and documentation. This is nothing unique to AmeriSave and you'll find this across the board nowadays.

    If rates were to ever come down again below my current rate (which may not ever be likely since AmeriSave always has hands down the best rates across every single lender I've seen to date), I would have no issue refinancing in a second with AmeriSave. Thank you AmeriSave, you have my complete and utter recommendation to all potential buyers. I will absolutely advise family and friends to use you, but remind them that this is a self-service and while you'll be guided along the way, you have to play an active role in sending in your documentation. For someone like me who has no issues with electronic documentation and scanning, this is actually preferred. Again, thank you for your great rates and smooth process. I had my doubts (fueled by overpriced brokers who try to downplay AmeriSave in order to keep their shot in the game), but in the end you proved that the process is legitimate and smooth.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback! We are so glad you enjoyed your experience with us!

    Verified purchase
    Customer ServiceTransparency

    Reviewed Sept. 16, 2013

    This is the 3rd time I've used Amerisave and the service was outstanding!!! John ** took great care of me again. Communication was excellent and expectations were exceeded.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you very much! We were glad to provide your service!

    Verified purchase
    StaffRates

    Reviewed Sept. 16, 2013

    Excellent service, very responsive, courteous. Love the charts that break down the interest rates.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you so much!

    Verified purchase
    Loan Process

    Reviewed Sept. 16, 2013

    Outstanding service, rapid closing, professionalism all the way. I would recommend to anyone needing to purchase a home or refinance.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you!

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 16, 2013

    I did my refinance in this summer, for my experience with Amerisave was excellent. The people working with Amerisave are all very friendly and very responsible. They gave me a lot of advice and made a good deal for me. I would like to thank them a lot for their hard work and recommend Amerisave to my friends.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for allowing us to provide your loan servicing!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 16, 2013

    I have refinanced our home mortgage with Amerisave twice in 3 years. Both times it was quick and painless with no significant problems and an outstanding rate with reasonable closing costs. Easily a 5 star experience. I will add that we have excellent credit, knew what to expect, and had collected all possible documentation before starting - things that would make a refinance go more smoothly with any mortgage company. I do not know if Amerisave would be as good if you need more hand holding. They might or might not be - all I know is that it was a great experience for us.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you!!! So glad that you enjoyed your experience with us!

    Verified purchase
    Online & AppRates

    Reviewed Sept. 16, 2013

    I've done two refinances with Amerisave and both were great. Not only are their rates the best, but from the application to the closing, it couldn't have been any easier. Their website makes it very easy to know what's needed and upload all the required documents and a loan processor is just an email or phone call away. I highly recommend them.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your business!

    Verified purchase
    Loan ProcessRates

    Reviewed Sept. 16, 2013

    Overall, I had a pretty good experience getting my loan with Amerisave. It's not for everyone, as you will have more responsibility gathering documents and really knowing exactly what you're trying to accomplish with your loan. It can be frustrating going back and forth getting them all of the information they require. For me, I knew what I wanted, and they had the best rate I could find. It took a long time to finally get the loan, but they extended the rate with no fee to me, and eventually I did get the loan and the rate I wanted.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! We're glad you enjoyed your experience with us!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 16, 2013

    Fast response and very easy. I have done several loans in person that were not as easy.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you, we appreciate it!

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    Loan Process

    Reviewed Sept. 15, 2013

    Application process was too involved...too many hoops! Closing was uncomfortable since we had no representation.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your patience with the application and paperwork process. We hope you still enjoyed your service with us!

    Verified purchase
    Loan Process

    Reviewed Sept. 15, 2013

    Overall, my experience with Amerisave was okay. The online user interface took some getting used to, but then it was easy enough. You will need a scanner and fax handy though. I felt that my mortgage processor could've been more informative, that would've helped. The closer, Jaime, was awesome, which made up for a lot. Overall, I give Amerisave 3 out of 5 stars.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank for your feedback!

    Verified purchase
    Customer ServiceRates

    Reviewed Sept. 15, 2013

    My wife and I decided to look into refinancing the mortgage on our house in late February of 2013. After several contacts with Mortgage companies by phone and online, it became immediately obvious that Amerisave could provide the best rates. It also sounded like almost everything could done online. So we filled out the application and 4 weeks later we were closing on the loan. The closing was done in our home and that was the only part of the process that we were not able to do online or by phone. I am very happy with Amerisave and would recommend them to anyone considering a refinance.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! We truly appreciate your business!

    Verified purchase
    Loan ProcessRates

    Reviewed Sept. 15, 2013

    We now have our 3rd mortgage through Amerisave since 2009, and soon will apply for the fourth. We saved thousands of dollars, and I don't feel that I had to do extra work to do so. Our experience with their appraisers was very positive. At the time of our latest application, we were not able to lock in right away. This made us quite anxious, as rates were very low. Yet, when we were finally able to lock, we got an even better rate!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Great! We are glad you enjoyed your experience with us!

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 15, 2013

    AmeriSave was an incredible company to work with. I not only saved a good deal of money but was treated with a high level of respect and professionalism throughout the entire process. I appreciate how responsive they are/were and support me throughout the entire process. They were easy to contact and always answered questions in a timely manner. I would highly recommend AmeriSave!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your business!

    Verified purchase
    Loan Process

    Reviewed Sept. 14, 2013

    Amerisave was easy to deal with and responsive. We switched processors halfway through the documentation process however, which caused a delay and almost caused me to miss my closing date. Other than that they were responsive.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks for your feedback!

    Verified purchase
    Punctuality & SpeedStaffLoan ProcessTransparency

    Reviewed Sept. 14, 2013

    The entire loan application experience was fantastic. The automated mortgage processing was fast, accurate and very efficient. The cost of each loan program was transparent, and as consumers, lots of anxiety was relieved through our ability to follow the progress of our application at each stage as well as having control over the locking rate option of our choice. I also got excellent service from all loan agents with prompt, professional and courteous help with all questions. Amerisave Mortgage is definitely among the best loan financing brokers in the market!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your Feedback!

    Verified purchase
    Punctuality & SpeedLoan ProcessRates

    Reviewed Sept. 14, 2013

    I've done at least 4 refinances in the past; but my most recent refinance loan through Amerisave was different from all the rest - way different - way better. Everything was done online - Everything - No Mail. Everything was quick - real quick. As long as I provided everything that was asked from me promptly which I did abide by. I applied on a Friday, and a guy was at my house Monday appraising it - Remarkable service, remarkable efficiency. Truly, I've never experienced anything like it in the past. Everything, I mean everything was fantastic, the efficiency, the speed,the fast responses, the lowest interest rates. I don't know what else to say except try it yourself and see if Amerisave is not the best experience you'll ever have going through a refinance or new loan.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We're glad to help service your loan!

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 14, 2013

    Amerisave was fast, accurate and customer focused. I commend for its services and values to the community.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you!

    Verified purchase
    Customer ServiceLoan ProcessRates

    Reviewed Sept. 14, 2013

    I have done 3 loans with Amerisave and would definitely do business with them again. The best thing about Amerisave is they offer great rates, give you tons of flexibility to customize the loan to fit your needs, and give you an upfront accurate estimate of what all of the costs will be with no surprises. My only gripes would be that it sometimes takes a while to get your mortgage processor on the phone and they don't have backups that can help you in the meantime. They are extremely thorough in the approval process and require to see the same information from several sources (ex. W2, payroll stubs, tax returns, etc.). Some of it seems like overkill and a nuisance but it may be like that everywhere post financial crisis. Overall, I've had a positive experience with them.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your Feedback!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 13, 2013

    We are very satisfied with our service. It was a quick and easy process. We recommend it to anyone who wants to refinance.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We are glad that you were satisfied with our service, we appreciate your business!

    Verified purchase
    Loan ProcessRates

    Reviewed Sept. 13, 2013

    Overall good experience with this loan. I did have some difficulty getting my final approval based upon some documentation issues with the underwriter, but they were resolved. What was great was Amerisave honored my rate lock and didn't charge an extension for going past the original time commitment. So overall I'd definitely use Amerisave again.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! Glad you chose us!

    Verified purchase
    Rates

    Reviewed Sept. 13, 2013

    Amerisave is the fastest and easiest online mortgage broker I've ever dealt with. Great service and even better rates. I'd highly recommend using Amerisave for your next mortgage.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your Feedback!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 13, 2013

    Had no problems! Fast and simple. Nothing unreasonable to complain about. With everyone refinancing for lower rates, it would be seem some customers want everything now. We are totally happy with our experience.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your business!

    Verified purchase
    Loan Process

    Reviewed Sept. 13, 2013

    Amerisave was easy to work with and answered all my questions. They were professional and closed my loan in a timely manner. I highly recommend them.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We're glad you had an great experience with Amerisave!

    Verified purchase
    Rates

    Reviewed Sept. 13, 2013

    I have done numerous loans through Amerisave and NO ONE can beat their rates. I got 5000 dollars towards closing with a 3.25% rate last December, which covered all my closing costs. I highly recommend Amerisave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your Business!

    Verified purchase
    Loan Process

    Reviewed Sept. 13, 2013

    I love Amerisave and have excellent experience with this lender.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you and Thanks for Choosing Amerisave!

    Verified purchase
    Loan Process

    Reviewed Sept. 13, 2013

    I was very happy with the experience and will use Amerisave again if and when I move.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your Feedback!

    Verified purchase
    Customer ServiceLoan Process

    Reviewed Sept. 13, 2013

    I have refinanced my home several times in the past 3 years and each time with AmeriSave. Each time my experience has been outstanding. Everything was done online, all requests were made and completed through emails and schedules were met. They have the lowest rates/out-of-pocket costs compared to others and that was one of the main reasons I used Amerisave. Each time my out-of-pocket costs were minimal or none as described. I would recommend the service.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your Feedback!

    Verified purchase
    Loan Process

    Reviewed Sept. 13, 2013

    I would recommend AmeriSave to others. The process took far too long, but that was the result of extraneous factors beyond their control.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you, we appreciate you!

    Verified purchase
    Staff

    Reviewed Sept. 13, 2013

    I refinanced home this last spring from 4.5% to 3% on a fifteen year loan and paying bi-weekly. The people were great and easy to work with. The reason there is no five stars is due to outrage expenses and all of the legal forms.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for the feedback!

    Verified purchase
    Customer ServiceStaffLoan ProcessTransparency

    Reviewed Sept. 13, 2013

    Rob has been an excellent guide through the process of refinancing my home. He is an excellent communicator who has responded immediately to my questions with thorough, understandable clarification. AmeriSave makes the entire process painless. I've been able to submit all required documentation online. When the loan closes the closing attorney will come to me! This enables me to enjoy the benefits of dealing with a national company without the need to take a day off work and make the 70-mile drive to the city. Thank you, AmeriSave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your business. Thank you for choosing Amerisave!

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Sept. 13, 2013

    Both times have been positive experiences. We got great interest rates and the process was pretty smooth from start to finish. The employees at Amerisave were very professional and always quick to respond to any issues. Did have a problem with first one not being properly recorded, but not sure who was responsible for the mistake and it was quickly resolved.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! Glad you enjoyed your experience with us!

    Verified purchase
    Loan Process

    Reviewed Sept. 13, 2013

    I would have to recommend Amerisave. I got them the documentation they needed, and was able to complete the refi process (2nd one with Amerisave in 3 years) in a relatively short period. They will have saved me an unbelievable amount of money over the long haul.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! So glad we could help!

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffLoan ProcessRates

    Reviewed Sept. 12, 2013

    AmeriSave was recommended to me by a good friend who works in the financial industry. I knew that he did his homework before choosing AmeriSave, and after checking it out, I decided to go with AmeriSave as well. Great decision. The simplest way I can put it is that AmeriSave had the best rates, the lowest fees, and great customer service throughout. We moved through the process quickly and had everything ready to go well in advance of my closing date. Their website made it very easy to understand the process and for exchanging the necessary information. I am very pleased that I went with AmeriSave. I will definitely use AmeriSave again in the future, and I have already recommended them to a friend who has chosen them as well.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you so much! It was our pleasure to provide your loan service!

    Verified purchase
    Customer ServiceLoan ProcessTransparency

    Reviewed Sept. 12, 2013

    I refinanced with Amerisave this year and it was the easiest and professional process ever. They closed exactly when they said they would. They walked me through it on all line and when I had questions, I could speak with someone on the phone. I would absolutely recommend Amerisave over any other refinance company. I have told my friends if they refinance to go to Amerisave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We appreciate your business!

    Verified purchase
    Punctuality & SpeedOnline & AppLoan ProcessRates

    Reviewed Sept. 12, 2013

    I decided to do my mortgage through Amerisave after a recommendation from my parents (they refinanced through Amerisave). I originally was attracted to the lower rates, but the service has been excellent as well! The loan processor responds to my questions quickly, and keeps me on track to make sure I have everything submitted on time. The website is also very helpful, as it provides step-by-step instructions throughout the loan process. I would recommend them to anyone looking for a mortgage or refinance!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for those compliments! We appreciate you and your business!

    Verified purchase
    Customer ServiceOnline & App

    Reviewed Sept. 12, 2013

    We had 30 years mortgage with 4.5% APR and decided refinance for 15 years to take advantage of low rate in spring of 2013. As soon as we completed request thru Quickloans.com we get at least 10 calls from different lenders, one of them was Amerisave. The call from Amerisave was in a middle of this stream of calls. The Amerisave offer was the best - we get 2.75% with 0 points and 45 days later we signed our papers. Everything was easy from uploading all required documents on the website to contact if we have any questions. Thank you Amerisave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you very much! Glad to help!

    Verified purchase
    StaffRates

    Reviewed Sept. 12, 2013

    Great rates, no junk fees. Professional staff who can handle customers as they go through this stressful process.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Sept. 12, 2013

    Very satisfied. Happy with the whole process. Lots of paperwork needed but all mortgages require that. I would definitely use them again. I like the feature that you can check current rates without submitting all your personal info. Allows you to make a relaxed decision with no pressure from loan agents.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your Feedback!

    Verified purchase
    Punctuality & SpeedRates

    Reviewed Sept. 12, 2013

    It was fast, easy, accurate and we feel like we got a really good deal on our mortgage rate. There was no problem getting our appraiser out at our convenience, nor was there any hassle getting the notary to come to our house at a convenient time for my husband and me.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Great! We're glad you had a good experience with our team and thanks for choosing Amerisave.

    Verified purchase
    Loan Process

    Reviewed Sept. 11, 2013

    Amerisave was very professional and made closing a loan very easy.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We have a very professional team and glad that you had an great experience with us. Thanks for the response!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 10, 2013

    Our initial experience with the application process was simple and went well. We closed within our initial request of thirty days. As with most loans, there were a couple of anxious moments; however, the team worked quickly to get them resolved. I would definitely consider using Amerisave again.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We thank you so much for allowing us to provide your service!

    Punctuality & SpeedStaffLoan ProcessRatesTransparency

    Reviewed Sept. 10, 2013

    Last fall, I refinanced two homes with Amerisave Mortgage. I was attracted to Amerisave because of their excellent rates but I also found their service and professionalism to be excellent. Both refinancing experiences went smoothly; in fact, the Amerisave staff worked extra hard to minimize the paperwork I needed to provide on the second home by duplicating my paperwork from the first home. The staff were responsive to my questions, explaining everything I needed to know in a prompt and clear way. They worked quickly and efficiently to keep the process moving forward and to make sure everything was completed by within my 30-day rate lock period so we could close the mortgage on time and without any problems. Overall, I was really pleased with my experience with Amerisave especially given the great rate they provided me with.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you, and thank you for choosing AmeriSave!

    Verified purchase
    Customer ServiceLoan ProcessRates

    Reviewed Sept. 10, 2013

    I have been very happy by Amerisave services. I was able to create application online and work with Amerisave staff. They guided step by step on entire process. Prompt in replying email and phone calls. Also I was able to get great interest rate.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! We're glad you enjoyed your experience with us!

    Verified purchase
    Customer ServiceLoan ProcessRates

    Reviewed Sept. 10, 2013

    Amerisave offered a fast, hassle free quote. Banks and mortgage brokers want to haggle over closing cost which is annoying. Amerisave held true to the good faith estimate and was actually slightly lower. All the documents needed could be scanned and submitted online which was easy. Best part for me is the closing attorney comes to the house and I never had to leave the house for any part of the refinancing. The customer service is great if you have questions. I would definitely recommend Amerisave to anyone. They are by far cheaper and have better rates than banks or other mortgage companies.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Awesome! It was truly our pleasure to help!

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 10, 2013

    I found the people and process at AmeriSave to be quite satisfactory. I would recommend AmeriSave to anyone interested in refinancing.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for the recommendation! We appreciate it!

    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 10, 2013

    Fast and accurate service. They have answered all of my questions up front and have worked with my unique situation.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Sept. 10, 2013

    Fast, friendly. I was nervous at first because everything was done online or through email. But their quick response, and willingness to help (and low rate of course) made it very easy to work with.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Great! Thank you for choosing us!

    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed Sept. 10, 2013

    My experience couldn't have gone more smoothly. Quick responses to my questions, addressed any concerns I had. Were able to correct a potential snafu midstream. I would recommend Amerisave to anyone who is refinancing.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! We appreciate your feedback!

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Sept. 9, 2013

    I received a gift card for writing this review, regardless of whether my experience was positive or negative. Three years apart, I refinanced with Amerisave twice. Same excellent service and good experience for both. Everything went smooth and as expected without a delay from beginning to the end. It was not a no fee refinance; however, I checked and their rate and cost were very competitive. I'd use them again if rate goes further down.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! It was truly our pleasure to help again!

    Verified purchase
    Ease of UseLoan ProcessRates

    Reviewed Sept. 9, 2013

    Everything was organized and easy to follow. Some of the documents seemed a bit repetitive in requirements but overall a good experience. Amerisave provided a rate extension when documents took too long to be received. The website was easy to use and saved time rather than having to go to an office to provide documents. "I received a gift card for writing this review, regardless of whether my experience was positive or negative." Thanks - Amerisave.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback! We appreciate your patience with the process!

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffEase of UseLoan ProcessRates

    Reviewed Sept. 9, 2013

    If you are comfortable with obtaining a mortgage loan online and over the phone, Amerisave can be a great choice for you. They have great rates. Their estimated fees were accurate. Their website is very easy to use and very user friendly. I hardly had to fax or mail any document. This was the first time I used Amerisave for a mortgage. I had a very responsive and knowledgeable agent at Amerisave who made the whole process quick, efficient and painless. Locked in a great rate for a 30-year fixed loan and the closing costs were very reasonable. I received a gift card for writing this review, regardless of whether my experience was positive or negative.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks! We're very glad you had a great experience with us!

    Verified purchase
    Online & AppLoan Process

    Reviewed Sept. 9, 2013

    The service was outstanding and the process couldn't be easier. No fast talk and the rate you saw on the website is the rate you get, no gimmicks. I highly recommend them.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you so much for choosing us!!!

    Verified purchase
    Punctuality & SpeedLoan ProcessRates

    Reviewed Sept. 9, 2013

    I've done a lot of refinances over the years and my experience with Amerisave was one of the best. Their rates were extremely competitive and the process was simple and efficient. My loan closed well within the 30-day lock period. Once you apply, simply scan and upload the requested documentation to their secure website. You can check on the status of your loan at anytime. When I did have questions about how to hold the title (I was in the process of getting married during the refi), I received quick and thorough replies to my questions. I'd highly recommend Amerisave to anyone considering a refi. Note that I did receive a gift card for writing this review, regardless of whether my experience was positive or negative.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 9, 2013

    I appreciate the excellent customer service. The employees are fast working, knowledgeable, accurate and very helpful. All in all a great staff.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you so much for your feedback! We truly appreciate your business!

    Verified purchase
    Punctuality & SpeedLoan ProcessRates

    Reviewed Sept. 9, 2013

    I got an excellent rate and closing cost (used 'em twice), otherwise I would not use Amerisave again. Slow, and your experience will vary greatly depending on your assigned processor. I received a gift card for writing this review, regardless of whether my experience was positive or negative.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! We appreciate your patience with the process!

    Reviewed Sept. 8, 2013

    Amerisave is a very good company to work with on home financing... I would recommend them highly.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you very much!

    Verified purchase
    Customer Service

    Reviewed Sept. 8, 2013

    I have been in the industry; I have high standards for customer service. I have no complaints about Amerisave. From their website to their customer service. In fact, I inquired about working there because of my experience.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback!

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 7, 2013

    About a year ago, we refinanced our mortgage with Amerisave. All of the people we dealt with were extremely helpful. We got great advice as to the program best for us. Paperwork was a breeze. Questions were answered in 4 to 6 hours regardless of the day. Closing was painless. I'd use them again.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 7, 2013

    I obtained 2 mortgages and did 3 refinancing. So far the refi from Amerisave has been the easiest one. I really like that most of my correspondence was done by email at the pace that was convenient to me. The response time from the reps was extremely fast, including responses during off hours and on weekend. All the initial paperwork was done electronically; everything was uploaded using Amerisave's website. It was easy to track the progress of the application. I worked with processor Dawn ** and she was outstanding!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for the wonderful compliments!

    Verified purchase
    Online & AppStaff

    Reviewed Sept. 7, 2013

    Good job Creg. I checked the web site to monitor the APR, but Creg called me right of way and encouraged me to refinance. He really made comfortable to go ahead with the refinance.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! We appreciate your feedback!

    Verified purchase
    Loan Process

    Reviewed Sept. 7, 2013

    It took a long time to close the loan even though I had sent my documentation with a lot of time of anticipation.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We apologize for any inconvenience with the closing of the loan. The underwriting process does take some time to review the loan before qualification. We truly appreciate your patience with the process. Thanks!

    Verified purchase
    Loan Process

    Reviewed Sept. 7, 2013

    I spent a LOT of time researching lenders and I always ended up with AmeriSave. I received a gift card for writing this review, regardless of whether my experience was positive or negative. But that didn't change my opinion one bit. In fact, I enjoyed them so much, I have actually closed multiple loans with them and if I ever need another loan in the future, AmeriSave will be the first place I go. On top of the lowest prices out there, I never had to leave my house!

    You can scan and upload all the documents right from the comfort of your own home. You can log on the website and track the progress of the loan, and when it’s time to close they send a closing agent right to your house at a day and time that you choose! Like I mentioned earlier, I used them once and enjoyed them and their prices so much that I went back to them the next time I needed a loan. They also offer several financing options with various interest rates and closing costs so you can pick the option that best fits your needs!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you so much for you comments! Thanks again for choosing us!

    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessRates

    Reviewed Sept. 7, 2013

    I applied for a mortgage loan for my new home through a local bank which promised great service and low rates and fees. Soon after, I found Amerisave on the internet and decided to give them a shot at quoting their best rate and fees. I was very surprised to learn that I could save over $1000 in fees by going with Amerisave! It was a no brainer. The application and document submission process was easy, and anytime I needed support or a question answered, I got a quick helpful response from a friendly, qualified loan processor. The loan closed on time and I've recommended Amerisave to several friends and associates. I'd definitely use Amerisave again!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Great! Thanks again for choosing us!

    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed Sept. 7, 2013

    Extremely easy and effective system to electronically monitor all aspects of considering, applying and working through refinance and new mortgage. Personnel interacted with via phone contacts were also very nice, knowledgeable and helpful. Possibly most important, the rates I found with Amerisave were the lowest I could find via checking several major bank rates. Overall just an outstanding interaction. I would and have recommended Amerisave to my friends who are considering refinancing and new mortgages, and I believe several of them have worked with Amerisave as a result. Also, I would use Amerisave again in an instant as my first choice for any mortgage and loan needs.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    It was our pleasure to help!

    Verified purchase
    Customer ServiceLoan ProcessTransparency

    Reviewed Sept. 7, 2013

    Could not be happier. Loan closed within 30 days and would have closed within 20 days had I lived in the same timezone. The web portal made the process so simple. Just had to work your way down the list and upload the required documentation. Progress through the loan process is also indicated on the web portal. Communication was excellent via both email and phone. Researched consumer complaints regarding Amerisave from a number of sources and reached the conclusion that if you have a realistic opinion of the value of your home and you can verify your ability to repay the loan, you will have no problem obtaining the advertised rate and closing on time. Thank you for making the refinance of my home a transparent, straightforward process.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    So glad you had such a great experience with us!

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 6, 2013

    Very good response to customers' questions. Require really detail documents and paper works.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you!

    Verified purchase
    Customer ServiceStaffRatesTransparency

    Reviewed Sept. 6, 2013

    It was a pleasure to work with AmeriSave when we decided to refinance our home. At each step of the way I was treated fairly and instructions were clear. I was very impressed with the two AmeriSave counselors who helped us with fulfilling all the paperwork requirements. They returned all my calls, many times in minutes after leaving a message and much of the time answered the phone at the time of the call.

    Of course the biggest advantage to AmeriSave was the access to the lowest interest rates. It's a lot of work to apply and get approved, I'm sure in no small part due to underwriting requirement, but, again, AmeriSave was there to make sure we got through it. We couldn't be happier!

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you! It was truly our pleasure to have your business!

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 6, 2013

    We refinanced our mortgage and locked in a terrific rate. The lady that handled our loan processing was a tremendous help in getting answers to any questions we had in getting to the closing timely. The only thing that I would change is to somehow have the borrower be alerted up front as to all of the needed documentation prior to beginning the lock in process clock.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you very much! We appreciate the feedback!

    Verified purchase
    Customer ServiceTransparency

    Reviewed Sept. 6, 2013

    The processors were very responsive and timely and computer process fairly clear. Only problems were probably common to mortgage issues nationwide (and may be required by federal guidelines). There were too many duplicative forms, and some of the follow-up questions were things I could have provided more easily when initially pulling documents (and seemed like they should have been predictably needed at outset).

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for your feedback! We thank you for your patience with the entire process.

    Verified purchase
    Customer ServiceLoan Process

    Reviewed Sept. 6, 2013

    The process of applying for a loan was the most informative and the least painful compared to other options I was looking at. Customer Support was available late in the night too to respond to any queries I had.

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    Customer ServiceStaffLoan ProcessRatesTransparency

    Reviewed Sept. 6, 2013

    I started my loan process in July of 2013. The process itself is not bad as you upload all your required documents to the website. At first my loan processor was responsive and helpful. But then it got ugly. I had a contract on a home in the middle of July and it seemed like everything was fine. We did an appraisal ($450) a pool inspection ($100) and a regular inspection ($450). We were happy with the appraised value which came back at $405,000 and we were in contract at $388,000. I locked in at a good interest rate and was very happy.

    We were lead to believe that everything was in order so we began planning upgrades for our new home. We spent hours shopping for our new kitchen, new flooring and landscaping spending another $150 in samples. Then I received an email from my loan processor stating their "appraisal review" came up with a new value of the home at $350,000 and they were not willing to lend more than this. I was completely shocked by this information and didn't understand what an appraisal review was and why it came back $55,000 less than the original appraisal. I was told that they gave the original appraisal to a third party who came to this conclusion without even seeing the house.

    I was very frustrated at this point and tried to get a hold of my loan processor to see what our options were. I left voice mail after voice mail after voice mail for not only my processor, but his manager, and also the loan officer. THERE WAS NO RESPONSE FROM ANYONE FOR 2 DAYS. This is what frustrated me the most. I was left in the dark and had no communication with Amerisave. It was finally determined that Amerisave would not lend more than $350,000 for this house even though the appraisal came back at $405,000 and the same house right down the street just sold one week prior for $410,000.

    I was in complete shock and lost this home as well as the lock we had on our low interest rate. We also had to find a place to live since our lease was up at our current house and we gave our notice and they had re-rented it. This left us in such a huge jam. We had to put 90% of our things in storage and now we are living out of boxes at a temporary home. Now that we lost this house and the $1150 to go along with it, we had to start over. This is where it seems I made the biggest mistake. I was convinced by my loan processor that what happened to me on the first house was extremely rare and he has only seen that happen 1 other time in his 7 years of doing loans.

    With Amerisave's attractive rates and low fees I gave them a second chance and was assured that something like this would not happen again. So now I am currently working with Amerisave again on another home. We went into contract on August 20th 2013 and was told everything from the appraisal looked good and everything was being submitted for final approval. I was so relieved to hear we got past the nightmare appraisal stage. Finally after everything we have been through with Amerisave it seemed like we were on the homestretch to close on the new house. Then I logged into my account online to lock in my interest rate for the second time and noticed that it stated my loan was declined. I thought to myself that this must be a mistake since my processor has been telling me this whole time everything looks good and we are in the clear.

    I call him to find out what was going on and it was like déjà vu. No answer, so I left a voicemail. I then called the loan officer and again no answer so I left her a voice mail. Finally I got a hold of the loan officer and I asked her about the decline letter online. She stated, "Oh, your loan processor was supposed to contact you about that." I told her that the only thing he has communicated to me was that everything looked good and we were on track to close. She then explained to me that another third party appraisal was done and they did not agree with the appraiser’s value of the home.

    THIS WAS THE SAME EXACT ISSUE I HAD ON THE FIRST HOME AND WAS ASSURED IT WAS EXTREMELY RARE AND WAS ONLY SEEN TWICE IN 7 YEARS!!! I was in complete shock! I explained to her the conversations my processor and I have had and that I was lead to believe we were in the clear. She apologized and said she reviewed my file for both houses and couldn't believe the same issue happened twice. She then said she would see what she could do about trying to get the issue resolved and that she would get back to me. I told her I needed to know right away because if they couldn't lend me on this house I needed to find someone who could.

    This was yesterday morning and I called several times yesterday afternoon to see what progress was made. And to no surprise I left VOICE MAIL AFTER VOICE MAIL AFTER VOICE MAIL. I called my loan processor, his manager, the loan officer, the underwriter and even the generic Amerisave number to try to get an answer on what was going on. Not one of them answered, and not one of them called me back. And just a side note, I have called the manager of my loan 4-5 times between the two houses and he has not once called me back. It seems like Amerisave's culture leads to poor communication, if the managers don't call clients back, why would any of their associates call clients back. Currently, as I sit here and write this review I have no idea if this house will go through or not. If it doesn't we will need to find yet another place to live. On top of everything, rates have gone up almost .5% from my original rate lock from the first house. And Amerisave will not honor the original rate lock I had on the first home that fell through.

    At this point I blame myself for giving Amerisave a second chance on the new house. I have been advised by many people to contact a lawyer to try and recoup some of the money I have lost due to Amerisave's lack of communication and poor processes. I still don't understand how they can do a "third party appraisal review" and come up with a number that is as much as $50,000 less than what the original appraiser came up with. I understand the concept of a clean loan but come on guys, with my credit score of 770 and two appraisals that came back at a value higher than what I was in contract for, there has to be a way to close this loan. I will continue to try and reach Amerisave today to try to find out what my future holds.

    I would not recommend Amerisave for obvious reasons, but really the main one being lack of communication from everyone there. It is difficult losing a house you are in contract on, but even more so when you are left in the dark and it happens twice.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thank you for bringing this to our attention. We apologize for any discrepancies or inconveniences with the appraisal review. There also should have been an available, and consistent point of contact for you throughout the process. We sincerely apologize if this was not the case. Customer service is very important to us and we truly value your business. Please feel free to contact us at customerservice@amerisave.com so that we can help to correct any of the situation. Thank you!

    Verified purchase
    StaffLoan ProcessRates

    Reviewed Sept. 6, 2013

    I have refinanced my home with Amerisave and I have recommended them to many of my friends. David ** handled my refi and made the process simple and hassle free. Aside from that they had a very competitive rate without all the hidden costs that many lenders throw in. The people that I referred to AmeriSave have been totally satisfied also.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Awesome! Thank you again for your business!

    Verified purchase
    StaffLoan Process

    Reviewed Sept. 6, 2013

    The refinancing process with AmeriSave has gone very smoothly. The loan specialist helped get me started with the online application process and being able to upload the documentation has been a time saver. I would recommend AmeriSave for home financing needs.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks for choosing Amerisave!

    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessRates

    Reviewed Sept. 6, 2013

    Great communication! Fast responses and very professional. Exceptional rates. A speedy process all around.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    Thanks! We appreciate it!

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    AmeriSave Mortgage Company Information

    Social media:
    Company Name:
    AmeriSave Mortgage Corporation
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    3525 Piedmont Road NE, Building 8 - Ste. 600
    City:
    Atlanta
    State/Province:
    GA
    Postal Code:
    30305
    Country:
    United States
    Website:
    www.amerisave.com