AmeriSave Mortgage Reviews
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About AmeriSave Mortgage
AmeriSave Mortgage Corporation (NMLS #1168) is an online, direct-to-consumer lender that offers home purchase loans in 49 states and Washington, D.C. The company also has refinance options for those who want to adjust their rate or term or take out cash. AmeriSave states that it has helped over 730,000 borrowers, funding over $130 billion in loans since it was founded in 2002.
Visit www.amerisave.com- Lock in rate for up to 90 days
- Loan officers available to answer questions via chat
- Closing in as little as 25 days
- Reviewers frequently praise helpful staff
- Not available in New York
- Nonrefundable $500 fee to lock rate for 90 days
- Document requests can be excessive
AmeriSave Mortgage Reviews
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Reviewed July 21, 2014
My experience with Amerisave has been great so far. I really like the ability to download all documents directly to the website. It took me 20 minutes to scan and upload everything that was requested. Email communication has been very quick and efficient. I'm aware what's going on with my application since I get email notifications if there is something additional that is needed. Also I can log in at any time and view the status of my application in great details with all time stamps. All my questions are answered within minutes which is amazing! Love it so far!!
Reviewed July 21, 2014
The online application and document upload went really smooth. Appraisal order and inspection was a snap!
Reviewed July 21, 2014
I received a prompt response and guidance to better understand the differences in rates as well as the website overall.
Reviewed July 21, 2014
Rebekah and Randy have worked so hard to help us through this process. They patiently have explained any questions and continually keep us in the loop. I can't say enough good things about them! Top notch people! Highly recommend them!
Reviewed July 20, 2014
I appreciated the fact that you accepted my request for a loan when others wouldn't cause of one bad credit rate out of the three you checked with.
Reviewed July 20, 2014
During the mortgage underwriting process, all questions were answered in a prompt, professional, and honest manner.
Reviewed July 19, 2014
Amerisave made the lending process easy and stress free. Every step of the way, they communicate what is needed by when to close the loan.
Reviewed July 19, 2014
Easy to work, easy to understand.
Reviewed July 19, 2014
I would highly recommend. Very easy to work with. Fast responses.
Reviewed July 18, 2014
This is the 2nd time I have refinanced with Amerisave, quick and easy. Very friendly staff. Rebekah is great to work with.
Reviewed July 17, 2014
I have refinanced my new house with Amerisave - after just purchasing the home and using the builder's lender, which I was not satisfied with. ** and ** did a great job of shepherding me through the process - and my payment has dropped $85 a month and the principal remained the same. Great job.
Reviewed July 16, 2014
Amerisave employees, Michael ** and Walisa ** did a outstanding job on our new loan.
Reviewed July 16, 2014
Amerisave's terms and rates were completely clear from the start, easy to compare to others. They were very responsive throughout the process. The online system for submitting documents worked well.
Reviewed July 16, 2014
I was referred to Amerisave by my brother who has used this company to refinance his primary residence. I have used Amerisave for purchase of my first home. The Loan Officer and Processor were very knowledgeable and prompt with their responses. One thing I didn't like is that the underwriter questions were out of the scope of the loan. In this case you can speak directly to him/her and there is a time delay in conveying the answer, which ultimately leads to delay in closing. Other than this, I would go with Amerisave in a heartbeat with my home financing. The online interface is excellent as well as it gives the borrower updates on what is needed, what is required, what is the next step and the officer and processor are always available to explain. Unfortunately, they cannot speak for the underwriter, which is pretty much a disconnect. Closing costs were good. They do provide incentives and negative credit towards closing costs. Overall excellent company and experience.
Reviewed July 16, 2014
Smooth mortgage loan transaction. I particularly find the online process to be convenient with all documentation handled from the comfort of my home. Dawn and Rebekah were on top of the process and kept apprised every step of the way on the progress of the loan. They were comfortable communicating by email, which in my option is a testament to the transparency of their process but also available by phone whenever necessary. They were both extremely professional and answered all my questions timely and accurately. My overall experience was great.
Reviewed July 15, 2014
Your people are extremely knowledgeable, and the service is very, very fast!
Reviewed July 15, 2014
It was great working with Amerisave for my loan and I have been guided well throughout my loan process and they were very prompt in returning calls and answering all my questions. Everything is transparent and a job well done!
Reviewed July 15, 2014
It had been a great pleasure working with Amerisave. I would definitely recommend their service. The level of communication from the Agent, Processor is awesome. I have had previous with other lenders but Amerisave is much better!
Reviewed July 15, 2014
The experience was pretty smooth and our loan officer Jeff and loan processor were wonderful. They were both very responsive to our needs. The level of communication we received was great! The only issue we had was the underwriter. I think the underwriter need to play more attention to details, he continue to ask for things that were already submitted. Yes, I would recommend Amerisave. The website is a plus as you can check for updates daily and follow the entire process to the end.
Reviewed July 15, 2014
I've never refinanced online and by phone prior to Amerisave. I think it's great. Everything is very organized and I have plenty of time to upload required documents and forms. It's a very pleasant and no-pressure environment. The people I've dealt with by phone and e-mail have been very helpful, friendly and professional and have kept me informed of the status of my loan as things have progressed. Highly recommend.
Reviewed July 15, 2014
This is my third experience with Amerisave. All have closed on time. I am especially impressed with Jacqueline ** and her desire to take us to closing. She hit a home run with us and will recommend her anytime.
Reviewed July 14, 2014
Refinancing our interest-only loan has been easy and quick. Thanks to Samantha **. She is very diligent to get documents through the process. Their underwriting staff and Title company people are top-notch.
Reviewed July 14, 2014
A friend recommended Amerisave to me. I went on the website and was able to get a quote with very little hassle. After comparing the rates to several other lenders I decide to move forward. I upload the required information to rate lock and order the appraisal and the interest rate ended up being .25% better than initially quote. The underwriting process has been extremely easy to follow and efficient. I would definitely recommended Amerisave.
Reviewed July 14, 2014
The online loan process is very convenient and provides instant responses for most of the process. I am able to work on the process outside of normal business hours because it is online.
Reviewed July 14, 2014
Smooth process in loan application. Very helpful staff (Mark **/Nona **) - would recommend to others.
Reviewed July 13, 2014
The coordination between originator, processor and underwriter can be better.
Reviewed July 12, 2014
The forms were easy to navigate. The questions were precise and to the point. It was uncomplicated.
Reviewed July 12, 2014
The processor did an excellent job. She was there with me every step of the way. The Originator checked in periodically. The underwriting was the toughest part. The processor helped me get through it and was always readily available.
Reviewed July 12, 2014
Fast response time; good communication with me; straight-forward application and requested materials. This company is much easier to work with than others I have used.
Reviewed July 11, 2014
Amerisave has been extremely easy to deal with. My wife and I were trying to refi and I was not satisfied with the mortgage broker I was dealing with, (high APR). So I gave Amerisave a shot. As anyone who has refi'd knows, there is a TON of paperwork so I wasn't very enthused to try again with someone else, but I couldn't resist the the APR that was being offered on Amerisave'e site.
I think the best part by far is that we received a quote immediately after filling out some questions and running a credit check. Then BAM. A filled-out good faith estimate was presented with the actual terms that were originally outlined on the site. All that was left to do was supply the paperwork. The loan status on their site was also very helpful.
This is the second time I have refi'd. The first time was through a mortgage broker and the experience was good. However, Amerisave has invested in using technology to speed up the process and it clearly shows they are on top of things. Obviously, this review is my personal experience. There are zillions of lenders and brokers out there. I read reviews and this company ranked high. And it's all true.
Reviewed July 11, 2014
My experience with Amerisave Mortgage has been stress free and these days, that means the most. Everyone has been very helpful in guiding me through the procedure. That is one Email I am glad I opened.
Reviewed July 11, 2014
I contacted several mortgage companies and Amerisave had the most competitive rates, very responsive and extremely considerate of my circumstances. I would recommend this company to my family and friends!
Reviewed July 10, 2014
Personnel always responded promptly with any questions I had.
Reviewed July 10, 2014
I've refinanced two houses with Amerisave. Both times I took advantage of their negative points system to refinance for free. I read a bunch of reviews first and was skeptical based on the negative ones. I've been pleased both times and if you have access to a computer (which you should if you're reading this) it's easy. Pick your loan and upload all the documents they ask for in a timely manner. I was honest, professional, and both went like clockwork. 1st refi closed in about a month, the 2nd one was delayed a few weeks due to some miscommunication. I expressed some discontent about the delay and they extended my rate lock free of charge, no questions asked. I really don't have a bad thing to say about either experience. Both times i significantly reduced my mortgage just by making a few calls and uploading some documents from my computer. The closing company even comes to your house to complete the settlement paperwork. I wouldn't hesitate to use them again.
Reviewed July 10, 2014
Great service. Very responsive.
Reviewed July 10, 2014
We are excited about moving into a new home. It wouldn't be possible without the help of the loan officers from Amerisave. I am thankful for their excellent services and fast response.
Reviewed July 9, 2014
I am very please with the concern and the understanding they have shown to my loan application.
Reviewed July 9, 2014
I am a person who almost never get mad over anything and I've never left a review over the internet over any product, let along leave a complaint. I applied a refinance from Amerisave several months ago and finally pulled my application because the never ending request for documents. It's impossible to satisfy them! I have a credit score close to 800. I've never been late on any payment. I have a job that pays $85K a year. I've gone out of my way to get the documents they want.
The underwriter is picking on things just for the sake of giving people a hard time! She is requesting some docs my Home association manager said he never saw anyone requested in the 20 years he's in the business. It's ridiculous! I finally had enough and want to cancel my application and they refuse to return the $400 I paid up front. It just wasted my time and money! What a horrible experience! I refuse to continue to deal with this company any longer, so I pulled my application at the end.
We're sorry that you cancelled your application. While the list of documents requested can sometimes be extensive, AmeriSave asks for these documents because we are required to. With condominium financing, it is common today for a lender to require documentation of a condo "master deed" or Covenants, Conditions and Restrictions.
Again, we apologize that you felt frustrated and welcome you to re-open your application at any time.
Reviewed July 8, 2014
I disclosed my property was a rental property, being rented on a temporary basis at the very beginning of the process (on or before 5/22/14). Around a month into the process (6/24/14) and after much cost and time spent and opportunities lost, loan was denied since apparently Amerisave does not fund properties rented on a temporary basis. To me, this is a unfair business practice. They should have told me from the beginning of the process, they do not fund such properties.
Reviewed July 7, 2014
Was able to be competitive with interest rate but had much lower closing costs. Loan officer has been attentive and in a high level of communications with questions to ask competitors and give explanations on the loan's real costs.
Reviewed July 7, 2014
Amerisave has done a great job of making me feel like I'm a priority as a customer. I appreciate that!
Reviewed July 6, 2014
Very pleased with the service, upfront fees.
Reviewed July 4, 2014
I received Great service from my loan processor and loan originator, Prescilla and Andy.
Reviewed July 2, 2014
I talked to two lenders (including Amerisave). Amerisave offers a better deal. So far I am happy. They are processing quickly.
Reviewed July 2, 2014
Even though it took a little longer than I thought it should, my loan originator and loan processor really worked very hard to get my loan approved, because of a snag. They extended my interest rate lock and helped us work out the details. I want to thank Mike ** and Phylis ** for all their help.
Reviewed July 2, 2014
Prompt and nice service from Richard ** and Tiffany **.
Reviewed June 30, 2014
Amerisave team of Mr. M. ** (Loan Officer) and Ms. N. ** (Loan Processor) was Capable, effective and responsive to all our inquiries and requirements. We give them top professional marks and highly recommend them.
Reviewed June 30, 2014
They have a bit more paperwork to complete compared to other lenders that I have used, however they were very diligent and helpful in getting us through the process. I would use them again.
Reviewed June 30, 2014
I have used Amerisave several times now for lending and very much enjoy working with them. They have a no nonsense approach and the rates are low. Their website is easy to upload documents and keeps the process straightforward. I also appreciate the ease of contacting my loan officer for questions or explanations. Thanks!
Reviewed June 30, 2014
I have refinance my home twice with Amerisave. I am now processing a purchase loan through them. I am pleased with the process and hope to close within 3 weeks of my offer acceptance. So far all is on track. I have and will continue to recommend Amerisave.
Reviewed June 29, 2014
We used Amerisave twice for house loans. Both the times the rates and fee details as well as the process were very clear. All the staff throughout the closing process were very courteous and prompt with communication. This time we were able to close a week ahead of originally scheduled date and most importantly, no last minute unexpected charges.
Reviewed June 29, 2014
I am in the process of refinancing my mortgage with Amerisave. So far the process has been incredibly fast and efficient. The only way I can see someone NOT using or liking Amerisave is if they are not comfortable using a computer or electronic documents. For me, it has been an impressive experience.
Reviewed June 28, 2014
Amerisave is so easy to use. Website is great and easy to upload documents requested. Staff communicates effectively and keeps me posted on progress. Rate lock was great, did not change as it usually does. Amerisave is my go to lender for all of my real estate (I own 5 homes).
Reviewed June 28, 2014
AmeriSave has been professional and available by phone. I like the rate and fee disclosures and speed with getting pre-approved. So far, so good and look forward to closing the loan with them.
Reviewed June 27, 2014
This has been the best closing experience I have ever had. It has all been through email and their website. I could deal with everything on my time, like after work in the evening when I had time available. They walk you through every step of the way. I had a lot of things in my past that I had to get cleared and they tell you everything to do to get them fixed so you can close. Amerisave made refinancing possible for me, when I wasn't sure if it was even possible.
Reviewed June 27, 2014
My experience with Amerisave has been great. They have moved my application along and we are getting ready to close.
Reviewed June 27, 2014
Dealing with Amerisave was a great experience for me. The staff worked very closely with me with a wonderful attitude and very timely communication. Excellent Job!
Reviewed June 26, 2014
Amerisave employees have been friendly and very helpful in getting me a mortgage refinance. They are honest and very effective.
Reviewed June 26, 2014
After dealing with over half a dozen lenders, including the company servicing my current mortgage, I was blown away by the no-nonsense approach at Amerisave. Based on the business practices of most lenders, it is difficult to believe at first that Amerisave offers exactly what is shown on their website. Perhaps the best outcome of this practice: when you do need to speak to a loan officer, you can talk about real circumstances that affect your own situation, and get results much faster. Oh, and Amerisave also had the best prices.
Reviewed June 26, 2014
Thanks for responsiveness and great rate.
Reviewed June 25, 2014
Amerisave Mortgage provided an easy-to-follow format for acquiring information and completing the loan application. Drayton **, Loan Originator and Sharon **, Processor were extremely helpful in the most professional way.
Reviewed June 23, 2014
I could not be happier with the service that I have received from Amerisave. Their online mortgage application process is second to none. I have complete and closed 5 mortgages with Amerisave and each one has been a pleasant experience. The fees are exactly as quoted and it is very easy to lock the rate and fees on their products.
Reviewed June 23, 2014
I contacted 5 lenders and then interviewed 3 of them extensively before settling on AmeriSave on a Saturday. Andrew was very patient, helpful and responsive to emails and phone calls throughout the weekend, even when he was not in the office. Rates and selection were excellent and this was the only site I found that was offering a 10-year fixed ARM. There was a website issue and even though Andrew tried, we were unable to lock my rate or order an appraisal over the weekend. So he committed to honoring the rate on Monday and to arrange for scheduling the appraisal then. One thing I really liked was that Andrew said everything is done just out of their one office in Atlanta and that he would be my contact person during the loan approval and even after should any issues come up and those tend to do so with any loan over time. That means no foreign, anonymous customer service call centers. That, along with the great rates and Andrew's customer service pretty much sealed the deal for me.
Reviewed June 22, 2014
We refinanced with Amerisave now for the second time on our home and it has been wonderful.
Reviewed June 22, 2014
Ross ** has done a great job working with me to get the best possible loan that will work for me. Anytime I have had a question big or small he has gotten back with me ASAP.
Reviewed June 22, 2014
Amerisave had the lowest rates and I was skeptical at first but everything is going great. I love how easy it has been to get them the paperwork, their web design allowed me to upload all my financials from my home computer with very little work. I don't even know how to work computers well. Andrew ** is great, he asked me what is the easiest way to communicate and really lets me do what is easiest for me. I email in off hours and get a response first thing in the morning.
Reviewed June 22, 2014
Amerisave is easy, great rates and the best closing cost and discounts around. We have gone with them for our last 2 refinances. First time was simple and the second time is just as simple. It is nice to have upfront interest rates, APR and closing costs to be able to choose from. Thanks, Amerisave.
Reviewed June 21, 2014
Amerisave is a great company that offers amazing rates and professional service.
Reviewed June 21, 2014
I called around shopping for the best mortgage rates for refinancing and I contacted Donna for Amerisave. She was very helpful and emailed within minutes different options. I worked with Donna, loan officer, and Sharon, loan processor. They both help me with the refinancing which only took about four weeks from start to finish. Thanks.
Reviewed June 21, 2014
I had an outstanding experience with Amerisave. Gordon and Dawn were amazing. They walked us through every step and were always available and happy to help. The process moved fast with lots of updates and the loan closed ahead of schedule. I highly recommend them!
Reviewed June 21, 2014
Website interface is super with lots of helpful information. The interest rates were the lowest that I found for a cash out refinance. The transaction was easy and fast and without any significant bumps (20 days from application to approval). Best of all, the Loan Originator and Loan Processor always promptly return my emails and keep me inform of any changes in status. It's hard to believe there is a lender that provides great rates and great service and do it all so easily.
Reviewed June 20, 2014
I very much liked Greg ** approach to advising me as to the benefits of working with Amerisave. Unlike some of Amerisave's competitors, there was no pressure. It was very helpful that Greg provided a link to the Amerisave website that offered a variety of loan types and Lender Credit packages that were customized to the loan amount I was interested in. Greg was very helpful walking me through loan qualifying and the loan application. Nikki **, Greg's Loan Processor, was very helpful throughout the loan application process and worked with me closely right up to the day of loan funding. Nikki was very conscientious to make sure everything was taken care in a timely way. I am happy to say that I am an Amerisave repeat customer and would gladly recommend them!
Reviewed June 20, 2014
Everyone very professional and helpful!
Reviewed June 20, 2014
They were so helpful the entire process keeping me up to date on things I needed to do and know.
Reviewed June 20, 2014
I have had a great experience with Amerisave. The process has moved at the speed of my giving their needed docs. It has been great so far. I have already recommended others.
Reviewed June 20, 2014
I loved the online easy follow process.
Reviewed June 19, 2014
Amerisave had one of the most competitive rates, and the whole process was easy and fast. Great customer service and I would definitely recommend this firm to others.
Reviewed June 19, 2014
Amerisave was a joy to work with! I started by playing with numbers on the website & everything was almost too good to be true. Rebeka confirmed the rates & it would be worth-while to refinance. Win-Win: Lower by interest rate, shorten the loan and save money! Rebeka & Nona were there every step of the way. Answering my questions & reworking my loan to find the best option for me. Closing was smooth & simple, no surprise. Highly Recommend Amerisave!
Reviewed June 18, 2014
I have been very pleased with the service that Amerisave has provided through my application process to refinance. When I ask Priscialla ** a question, I get a prompt response. This means a lot to me, as I am a busy person during the day and don't have time to keep checking back for an answer.
Reviewed June 17, 2014
Fast response, friendly, proactive. Helpful in preparing document and submission. Very satisfy with the service so far.
Reviewed June 17, 2014
Simple step-by-step approach to complete Mortgage application and to upload files. Instructions are very clear. Looks like this could be best online mortgage application process.
Reviewed June 16, 2014
The online convenience and speed of the process was wonderful. My loan originator (Katrina) was knowledgeable and efficient. Her customer service was outstanding. She responded with amazing timeliness to my inquiries and requests. Your rates were the most competitive of those I researched. I could not imagine a more painless process.
Reviewed June 16, 2014
Great rates, great response times, great cs. Plus you gotta love the online cs portal. Makes submission of required docs a breeze.
Reviewed June 15, 2014
Friendly and timely; I like being able to upload my documents.
Reviewed June 14, 2014
Excellent communication by phone calls and by email. Detailed status always available online.
Reviewed June 14, 2014
Very responsive in emails and calls, very knowledgeable in mortgage field and better closing cost compare to other lenders. Thanks.
Reviewed June 14, 2014
I began my refinance process with my current mortgage lender and the experience was horrible. I then began researching who was considered the "best" and found Amerisave. The process was easy, my representative was awesome and I could upload all my paperwork online. Bottom line, their rates saved me thousands over what my current mortgage company was offering.
Reviewed June 14, 2014
Had a good overall experience with our refinance. Nikki ** and Adam ** were excellent. They responded quickly to any questions we had. Nikki especially was very friendly, professional, knowledgeable, and efficient.
Reviewed June 13, 2014
I am very happy with the service from Amerisave. Their website immediately gives a large number of options for type and length of mortgage as well as the effect of interest rate on money due at closing. Personnel are very friendly and helpful. Communication is by email so that I do not get phone calls which interrupt my day. Communication is timely and review of documents takes place quickly. A lot of documents need to be provided but this is true of every mortgage company. Amerisave also did not have a problem when the price of the house was renegotiated and the closing date moved up.
Reviewed June 13, 2014
Amerisave has made my mortgage refi very easy and any questions that I had were answered very quickly.
Reviewed June 13, 2014
Piece of cake. Way easier than I thought. Loved the upload doc feature. They always return calls quickly. Recommend highly.
Reviewed June 12, 2014
I have very good experience with recently working with Amerisave Lender for my refinance my home. Loan Originator and Loan processor both were really helpful and honest with all details throughout loan processing. Great Job!
Reviewed June 12, 2014
Great job! Fast and responsive.
Reviewed June 12, 2014
The service was very easy and efficient online. The personnel were both courteous and professional.
Reviewed June 11, 2014
Very patient, cordial and extremely helpful. Easy to upload documents. Keeps you up to date on progress of loan. Great to work with.
Reviewed June 11, 2014
They are FAST, Quick and helpful to walk you through thoroughly all the way!! Great Job Amerisave.
Reviewed June 11, 2014
Very responsive. Very good response for timelines.
Reviewed June 10, 2014
Amerisave has great rates! I worked with my loan officer who answered all my questions and I had plenty since this is my first home buying experience. Everything can be done via e-mail and through their online portal which makes it easy for me since I'm busy during normal working hours. When I did need to call in, my loan officer made sure to let me know when she would be available to call back so I knew that someone was always working with me. She was great! Great service takes a lot of stress off the shoulders in all that goes into buying your first home!
Reviewed June 10, 2014
I shopped around for months for a lender who would be attentive, speedy and efficient. Amerisave surpassed all of my expectations. I am so pleased with their customer service and efficiency that I have already recommended them to all of my family members and friends who are looking to refinance their home.
Reviewed June 7, 2014
I love it. Take it from someone who bought and sold house for a living. Amerisave tells you all the costs upfront, document submitting is easy and the documents are never "lost" as other loan officers often claim. This company is definitely a winner.
Reviewed June 6, 2014
I have found my contacts at Amerisave to be quick in responsiveness, efficient with the processing and reliable in terms of responding to questions and concerns. Daily communication, as necessary, and access to the Online portal to submit paper work and view loan status is great. Would highly recommend.
Reviewed June 5, 2014
I always got prompt response from my loan officer and processor. Accurate information was provided in the first interaction on all occasions reducing possibility of errors and made the whole processing very smooth.
Reviewed June 5, 2014
Michael **'s guidance has helped me to submit the needed documents quickly, which will expedite the loan process. He answers my questions quickly, and keeps me updated on the progress of the loan application. I highly recommend him.
Reviewed June 5, 2014
This is my third time that I am using Amerisave for my lending needs. I would highly recommend Amerisave to any person that is looking to purchase or refinance a home. They have highly effective methods in providing an outstanding customer all along of the financing process. In addition of having very competitive interest rates.
Reviewed June 5, 2014
Very happy with the process.
Reviewed June 5, 2014
The process at times was frustrating as there wasn't consistent and specific communication as to outstanding conditions, but other than that, I am satisfied.
Reviewed June 5, 2014
Rebecca and Karen were very knowledgeable and helpful!
Reviewed June 5, 2014
Our Loan Officer and Loan Processor responded very quickly and answered all of our questions. Additionally, our loan was processed fast once all documentation was received. Their rates are very competitive and the closing costs were reasonable. We would definitely recommend Amerisave to friends and family and will use them again in the future.
Reviewed June 4, 2014
This is the second time that I had the privilege with getting Nikki ** to be my loan processor with Amerisave and I must say that she is the BEST! She has always been very responsive and very patient with answering any questions that I may have.
Reviewed June 3, 2014
Ross ** has been great to work with. Very helpful and knowledgeable with no pressure.
Reviewed June 2, 2014
I was initially hesitant to refinance online. After Kristina ** explained the process I started my loan application and it has a smooth process, just a matter of submitting the correct documents. Thanks, Kristina.
Reviewed May 30, 2014
Amerisave has been a great experience for me. They were patient and helpful every step of the way. I have been able to move through the loan process quickly.
Reviewed May 29, 2014
This is the second time I am getting a mortgage from Amerisave and this fact is a testament to my satisfaction with Amerisave's service. I find their staff very responsive and friendly!
Reviewed May 28, 2014
So far, my experience with Amerisave has been great! I really like the website and the ability to upload documents and see the status of the loan update instantly. Our loan processor, Nikki **, was great about answering questions, providing documents, and letting us know what additional information she needed. In fact, Ms. ** went above and beyond by helping us resolve one of the underwriter conditions on a Friday afternoon right before a long weekend. Her availability to work on our loan was and continues to be most appreciated.
Reviewed May 28, 2014
Very helpful, great experience!
Reviewed May 28, 2014
Both the loan originator, Ms Donna ** and the processor Ms Nikki ** are great. Their work is professional, highly effective/efficient, and in a timeline manner. They tried to answer my questions as quickly as possible. They are kind and courteous. I have had an enjoyable experience to work with them. I would recommended Amerisave without any conservation to my friends if they need finance helps for houses in the future.
Reviewed May 28, 2014
I have recently refinanced my mortgage with Amerisave. Their rates were competitive and service was exceptional. My processor Alvin kept me informed and up to date throughout the loan process. Even providing documentation for the loan was an easy and hassle free process by uploading them directly on their website. In addition, it allowed me to focus on pending items and move the process along for timely closure of the loan.
Reviewed May 28, 2014
The communicate with the staff at Amerisave has been outstanding thus far during our loan process.
Reviewed May 28, 2014
The sole reason I sought a refinancing for my house was that the mortgage company's method of collecting payments was unsatisfactory to me because I travel every summer. Every summer, by the time the payment voucher would reach me, I was already late making the payment and fell into the grace period. I do not allow businesses to take funds from my account (direct withdrawal), so I was looking for a company that would give me a coupon book I could carry with me in my travels or a free online payment option.
Over a dozen companies responded to my inquiry immediately (my credit is excellent and I want to keep it that way), and Amerisave said that, yes, they can offer the coupon book. Thus began the hassle of doing the refi. As soon as the refi was approved, they sold my account to another finance company, which does NOT offer coupon books. Now I am back in the same position I was when I dropped the other company. Amerisave lied to me to get my business, apparently, and now I have to go about filing a complaint with whatever organization oversees financial companies like Amerisave. More hassle. Potential customers need to be aware of Amerisave's business ethics.
Reviewed May 27, 2014
Just so much paperwork required, even though I have an excellent credit rating, and payment history on the same house. It seems a lot like overkill to me, and a lot of work digging through records. There should be someway to streamline the process.
Reviewed May 26, 2014
Overall, I would rate Amerisave a 95 out of 100. Customer service is topnotch but their automated emails have to stop. When your mortgage consultant asks for documentation and you send it to him/her and then you receive an email 2 days later asking for the same thing, you get confused and frustrated. Then you have to get on the phone and find out what happened. Other than that I would recommend Amerisave.
Reviewed May 22, 2014
Very easy to work with. Great Service, Great people. Their technology is top notch and make the process easy. They are always available when you need them.
Reviewed May 21, 2014
I'm very please with the communication about my refinance. Amerisave has been prompt and very responsive to any questions I had.
Reviewed May 21, 2014
I commend both James ** and Dawn ** for their service and help throughout the process. The service was great and they kept in touch and responded to emails in a timely manner. Thank you for your help.
Reviewed May 21, 2014
On 5/2/14 (3 weeks ago), I started the loan application process with AmeriSave after comparing their estimated closing costs and being able to provide the particular type of loan I was seeking. I made it CRYSTAL CLEAR with Andrew, the loan officer, that I wanted to ONLY refinance my first mortgage (currently $61,000 balance). I reiterated MULTIPLE times that I did not want to TOUCH the HELOC (currently at $99,700 of $100,000 limit). I explained that that loan was made up entirely of my estranged husband's debt and that would be a big hot mess to fold those loans in together. I said if AmeriSave WAS willing to subordinate with Wells Fargo I liked their package and wanted to proceed. It should have been a red flag that they charge a $9.20 credit app right upfront....a little "gravy" even if the loan goes nowhere. Then the appraisal has to be pre-paid before they come out. That gave me pause, but I knew my credit was stellar so they had no reason to decline on that basis.
After providing them with documentation on every intimate financial detail that ever occurred in my life, signing it, scanning it, and uploading it to their website I was told the following THREE WEEKS INTO THE PROCESS: "I'm sorry but we didn't know Wells Fargo had a pre-payment penalty. We do not do subordinations in those circumstances. Andrew had no way of knowing they had that stipulation in the loan. We can't proceed under those circumstances."
I called Wells Fargo (twice) and two different bankers told me AmeriSave never even submitted a REQUEST for subordination. They only requested PAYOFF information. I had SPECIFICALLY told them I did not want to pay off the loan. Both Wells Fargo bankers says payoff stipulation is a moot point when I am NOT paying off the loan. What's important in a subordination is that Wells Fargo is willing to subordinate 1st position on the loan to AmeriSave...and they ARE for a $150 fee (which I am more than happy to pay).
I realize AmeriSave can have any company policy they want. But as SPECIFIC, I was MULTIPLE TIMES before proceeding with the loan they should be required to disclose ANY circumstance under which they would not subordinate, that is not due to the law but purely their company "policy".DO NOT GO DOWN THAT ROAD WITH AMERISAVE. If you are already in the process, HIRE A BORROWER'S CLOSING ATTORNEY AND YOUR OWN TITLE COMPANY. USE ANOTHER LAWYER AND TITLE COMPANY, not the ones AmeriSave uses.
Reviewed May 21, 2014
My loan originator and loan processor were very helpful and work diligently in the application and underwriter process in getting my loan approve quickly. They made the entire process appears effortlessly and was always there to answer my questions.
Reviewed May 19, 2014
Great loan process.
Reviewed May 19, 2014
The entire staff has been very helpful and very responsive with quick turnaround. Honest with all the facts.
Reviewed May 19, 2014
Shei ** and Jamie ** are awesome people to deal with.
Reviewed May 18, 2014
We have had a great experience with Amerisave! We are first time home buyers and Greg has made the whole process much easier. He has answered every question we have had along the way and made this whole process less stressful!
Reviewed May 16, 2014
The Amerisave lending team has been very professional and responsive. During our loan application, quick to return our call when needed. Their website make the loan application soooo... much easier than the old conventional way, as everything is at your fingertips and all the loan papers can be viewed and downloaded by the borrower when needed. I recommend Amerisave for your mortgage loan needs.
Reviewed May 16, 2014
We have had good service from Michael ** and Ryan **. We have a hard time understanding this process and they are very attentive and explanatory when we need them to be.
Reviewed May 14, 2014
I like the personalized service Kristina ** provides.
Reviewed May 13, 2014
I have had a GREAT experience in my purchase process. Nikki had my loan ready for closing in 10 days! I am truly impressed with my process and how well I was informed throughout the process. The Mortgage Process was seamless and Mike and Nikki were a PLEASURE to work with. I cannot wait to enjoy my new home with my family.
Reviewed May 13, 2014
The guys really worked hard to ensure timely closing.
Reviewed May 13, 2014
We have used Amerisave 3 times now to refinance and each time we have had a great experience. The site is easy to use. From start to finish, we were done in less than 3 weeks each time. I would recommend this company to anyone! They are great to work with!
Reviewed May 13, 2014
The ladies are nice and polite, and helpful.
Reviewed May 10, 2014
So far all is good working towards closing. Paperwork is with the loan processor. Process has been smooth and easy. I appreciate the website portal access to track the status of the processing of all the paper work. Plus I like how you can upload all documents. I will post another follow up after closing.
Reviewed May 8, 2014
They were very responsive to any questions or concerns. .
Reviewed May 8, 2014
Outstanding service and regular updates. The processor was great as well as agent.
Reviewed May 8, 2014
Everyone we have worked with at AmeriSave have been great! Very helpful through the whole process. I recommend them to anyone wanting a mortgage!!
Reviewed May 8, 2014
Bryan ** was fantastic!! Especially since this is my first home to purchase ever!!!! He would explain things to me so that I would understand it. Bryan **, my loan originator, was fantastic!!! He had great patience with me and I really appreciated it. Karen is great, my loan officer. She made sure that I had all my papers that were necessary to get the loan processed and would explain different areas that I misunderstood. Thanks again.
Reviewed May 7, 2014
The refinance process quick and easy. They answered any questions instantly.
Reviewed May 3, 2014
Super fast Closing! Excellent Rates! Excellent Customer Service! The Closing Agent was great!
Reviewed May 1, 2014
We have refinanced our home with Amerisave. We compared rates and closing costs up front, and Amerisave had the best rates. The service has been excellent and the whole process has been fast and easy. We can verify the status of our loan online. I would recommend Amerisave to friends and family.
Reviewed April 30, 2014
I love how everything was explained clearly and I received emails and phone calls on the status of my loan. I would recommend Amerisave.
Reviewed April 30, 2014
Very easy to work with. Ability to transact via the Internet was great.
Reviewed April 29, 2014
3G rating. Great - service, great - people, great - company.
Reviewed April 28, 2014
Since requesting a refinance for our second home, Greg ** communicated with us via e-mail and phone through out the process. We always knew where we stood as the website and Greg kept us up to date. Great customer service.
Reviewed April 28, 2014
I have refinanced a few time with Amerisave and it's always been a pleasure working with them. Their technology is top notch and make the process easy. They are always available when you need them.


