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4x Buyer's Choice Award Winner

AmeriSave Mortgage Reviews

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Edited by: Ilana Hamilton
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Fact-checked by: Jon Bortin

About AmeriSave Mortgage

AmeriSave Mortgage Corporation (NMLS #1168) is an online, direct-to-consumer lender that offers home purchase loans in 49 states and Washington, D.C. The company also has refinance options for those who want to adjust their rate or term or take out cash. AmeriSave states that it has helped over 730,000 borrowers, funding over $130 billion in loans since it was founded in 2002.

Visit www.amerisave.com
Pros
  • Lock in rate for up to 90 days
  • Loan officers available to answer questions via chat
  • Closing in as little as 25 days
  • Reviewers frequently praise helpful staff
Cons
  • Not available in New York
  • Nonrefundable $500 fee to lock rate for 90 days
  • Document requests can be excessive

AmeriSave Mortgage Reviews

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    2 featured reviews

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
    • Financial relationships do not influence whether we publish a consumer review.
    Page 36 Reviews 5025 - 5175
    Verified purchase
    Loan Process

    Reviewed April 23, 2015

    ** and ** demonstrated excellent knowledge of the loan process. I was pleased with the ease of the online process, low fees and communications from start to finish. Amerisave has my loyalty in this very competitive business.

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    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppStaffLoan ProcessRates

    Reviewed April 23, 2015

    I refinanced my property using the AmeriSave services online. The application and qualification procedure was very fast and easy. I tried many other lenders and their are the only ones that provide you with the widest range of finance options and scenarios from the very start, so from the beginning you are presented with all the customized rates and loan plans possible for your evaluation. Literally within one minute after applying I received a very courteous call by a Loan Originator who took me by the hand during the entire process until closing. My refi was then assigned to a single Loan Processor who worked with me during the entire time and kept me well informed via email and phone of all requirements and the different facets of the process.

    The fact that one has to deal or communicate to only two people throughout the entire process makes it easy and reassuring; as you don't have to constantly give your name or loan number to a stranger for them to give you a loan status or ask you about additional requirements. Their workflow makes for these two people to get to know you and personalized the experience.

    Another great plus of this service is that all requirements are submitted via a secured web interface, so there is no chance documents are misplaced at any time from your records. Overall, this has been the best mortgage experience I had.

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    Verified purchase
    StaffLoan Process

    Reviewed April 23, 2015

    I have had so far a great experience working with my loan officer; he has been very patient, friendly and courteous in helping me get to where I need to be. I would strongly recommend this company to anyone who needs this service.

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    Reviewed April 21, 2015

    When I first started to deal with this company I was satisfied. They were telling me "everything I wanted to hear". I was upfront with them from day one that my wife had recently purchased a business and had not been employed there for at least 2 years. They told me that this would not be a problem as long as we made enough money. Well, after 3 months of being dragged along and everything already paid for on our end, we were denied. For what? My wife not having owned her business for at least 2 years... Well played Amerisave.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 20, 2015

    All of the support and processing personnel are helpful and prompt.

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    Verified purchase
    StaffLoan Process

    Reviewed April 20, 2015

    Amerisave has a very good professional employees and excellent customer services. I am really happy to refinance with them. My loan is almost close in a few week. I have very smooth procession so far. Automatic online uploaded system and chose an own option for loan types are easy and making me save money.

    ** is very skilled loan originator and help me to get my goal. That is what I really wanted. Thanks Amerisave!!!

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    Verified purchase
    StaffRates

    Reviewed April 19, 2015

    Great team all around. I was promised my locked rate will be lowered since rates dropped. I believe them, if not I'll need to elsewhere. But I'm sure they will.

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    Verified purchase
    StaffEase of UseLoan Process

    Reviewed April 17, 2015

    The Amerisave site was easy to use. I was able to submit documents anytime, which saves lots of time for me. Two loan officers were pretty easy to work with and responsive.

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    Verified purchase
    StaffLoan Process

    Reviewed April 17, 2015

    Great customer to work with. Currently on third round of refinance and my experience could not be any better due to professionalism and promptness on behalf of the staff.

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    Verified purchase
    Customer ServiceOnline & AppLoan Process

    Reviewed April 17, 2015

    Working with AmeriSave has been a great experience. From the first phone call throughout the processing, they have kept us informed. Their website is so easy to review where we are at in the process.

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    Verified purchase
    Punctuality & SpeedStaffLoan ProcessRates

    Reviewed April 17, 2015

    ** was extremely knowledgeable and efficient. He was courteous and patient with our questions. We received the lowest fees and the lowest interest rate with Amerisave than with any other company where we shopped. The Loan Processor was professional and got our loan to the Underwriting Dept. very quickly.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 16, 2015

    Outstanding Customer Service! ** were great to deal with! They were pleasant and very knowledgeable. Their online portal made the process very easy. I would highly recommend this mortgage company to others.

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    Verified purchase
    Loan Process

    Reviewed April 15, 2015

    Took three months for a refinance without any issues, on a loan they already had! Have done three loans with them and no problems before. Check what their backlog time is before you begin.

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    Verified purchase

    Reviewed April 15, 2015

    Loan with Amerisave was easy and web portal works excellent. I was able to see my loan status anytime.

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    Verified purchase
    Staff

    Reviewed April 15, 2015

    Big Banks will not be the same since Direct Lending showed up and provided solutions for real people with real lives. My experience with Amerisave has been totally online and being connected does not mean you must meet someone face-to-face. What it means is that the people up front or behind the scenes are right there for you, day and night.

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    Verified purchase
    Rates

    Reviewed April 14, 2015

    Great rates and the whole refinance was done through online.

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    Verified purchase
    StaffLoan Process

    Reviewed April 13, 2015

    I am very pleased with Amerisave. Their Originator and Processor have been very professional and responsive. The portal and electronic document filing are very efficient and make the process very easy. I highly recommend AmeriSave.

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    Verified purchase

    Reviewed April 13, 2015

    While I still prefer face to face lenders, as online lenders go, this was fairly painless.

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    Verified purchase

    Reviewed April 13, 2015

    We have dealt with banks for many years. So far Amerisave has been the best. They have a simple upload site. The pre-check before underwriter was great. My loan shows everything is ready to go so we'll see. The only negative is it takes a while but at least they try and keep you informed.

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    Verified purchase
    Loan Process

    Reviewed April 13, 2015

    I am in the process of refinancing my load with AmeriSave. So far, the process has been very good. I would recommend anyone thinking of refinancing to check out AmeriSave. Their calculator will provide the rates and lender fees for all their different loan options.

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    Verified purchase
    Customer ServiceLoan ProcessRatesTransparency

    Reviewed April 13, 2015

    Because rates were down for a bit and home values were up, we embarked on refinancing two houses simultaneously. We refinanced our primary home and a rental condo. We needed to close both loans at the same time because we were using some cash out of our house to lower the loan amount on our condo. Our loan officer and loan processor are great and have been in constant communication for the entire process. Our refinance experience has been long. This is due to the overwhelming demand for mortgages and Amerisave has had a backlog of loans. But our rate lock has been extended with no cost multiple times. This is our second experience with Amerisave. And we would probably use them again if rates come down again.

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    Verified purchase
    Customer ServiceRates

    Reviewed April 12, 2015

    I would highly recommend Amerisave to anyone looking to take advantage of today's excellent interest rates. Their easy online process, low closing costs, and excellent interest rates made refinancing a breeze. ** provided excellent customer service and was always available to answer any of my questions. Truly a joy to work with.

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    Verified purchase
    Loan Process

    Reviewed April 11, 2015

    So far, loan originator and reviewer have been helpful and keep in touch about progress of loan.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed April 10, 2015

    Electronic application process has been timely, smooth, and accurate. Very easy to upload documents, monitor process of loan, and follow further instructions. Website consistently works. Staff has been courteous and consistent throughout process.

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    Verified purchase

    Reviewed April 10, 2015

    Great service and online portal to track progress.

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    Verified purchase
    Staff

    Reviewed April 10, 2015

    Very grateful for the help and solutions that Amerisave gives to help people. Looking forward to our closing day.

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    Verified purchase
    Loan ProcessRatesTransparency

    Reviewed April 9, 2015

    Although the amount of required paperwork is significant (as with all loans these days), it was always very clear exactly what was needed and the status was easy to at check any time. Because of their high volume, it took almost twice as long to close as originally expected, which is why the lower rating on responsiveness, but they still honored the original rate lock and closing costs, so it wasn't a big deal for me.

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    Verified purchase
    Loan ProcessRates

    Reviewed April 9, 2015

    We are in the process of refinancing our home with Amerisave. The process is going very smoothly. The rate was good compare to the other mortgage company I checked with. I would recommend anyone thinking of refinancing to check out their site.

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    Verified purchase
    Punctuality & SpeedOnline & AppStaffEase of UseLoan Process

    Reviewed April 9, 2015

    The loan processing with AmeriSave was fast and easy. The information requested was easy to post and track completion as their web site is very easy to navigate. As always, people make the difference and my loan processor ** was awesome throughout the entire process. I would recommend AmeriSave to anyone seeking a new mortgage or refinance.

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    Verified purchase
    StaffLoan Process

    Reviewed April 8, 2015

    My loan officer and advisor were good to work with. However, the underwriting process is terrible and would not recommend to anybody. It has taken 90 days to refinance an existing mortgage....I am still not closed. I get asked questions and documentation requests on the 90th day that should have been asked in the first week. Completely unacceptable process. Will not use or recommend ever again!

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    Customer ServiceStaffLoan ProcessTransparency

    Reviewed April 8, 2015

    My experience has been very frustrating. The process has taken months even though I have good credit and sufficient equity in the home. In addition, the appraisal came in well above where it needed to as well. Unfortunately, there have been an inordinate amount of requests, conflicting information, lack of proper responsiveness and strange, concerning emails from processors when they read my poor reviews. Let me tell you, in this day and age, it is very concerning to get contacted by someone that has an ax to grind over your review and who also has access to your most sensitive financial information. Repeated attempts to escalate my situation to managers or supervisors have proven pointless. Finally, I looked at the BBB listing for this company, and everything became clear.

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    AmeriSave sincerely values your business and apologizes for the delay you're currently experiencing. Many lenders, AmeriSave included, were flooded with refinance applications when rates dropped unexpectedly in January. We have increased our staff of qualified, experienced processors and underwriters who are working as fast as possible to close your loan.

    Verified purchase
    Customer ServiceTransparency

    Reviewed April 7, 2015

    Excellent communication through every step.

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    Verified purchase
    Customer ServiceRates

    Reviewed April 7, 2015

    Good service, good customer service, but it takes a little longer than I expected. The rate was good compare to the other 3 mortgage company I checked with.

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    Verified purchase
    Staff

    Reviewed April 7, 2015

    I would recommend Amerisave for your home loan needs. Everyone we worked with was highly professional and got us just what we needed. I loved that all my questions were answered.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed April 6, 2015

    Our Loan Originator and Loan Processor have been very helpful and timely in answering our questions and keeping us informed of our loan progress. We are very pleased with their customer service.

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    Verified purchase
    Customer ServiceLoan Process

    Reviewed April 3, 2015

    I just closed my loan with Amerisave and I'm thrilled with my new rate. Customer service from ** and ** was great and I would recommend them to family and friends.

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    Verified purchase
    Loan Process

    Reviewed April 3, 2015

    They definitely care and do a great job at walking you through this very confusing process of home loans!

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    Verified purchase
    Loan Process

    Reviewed April 3, 2015

    We are in the process of refinancing our home with Amerisave. The process is going very smoothly. After checking with several lenders we found Amerisave to offer the best deal. Their calculator lets you easily see the rates and lender fees for all the loan options they offer. I would recommend anyone thinking of refinancing to check out their site.

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    Verified purchase
    StaffLoan Process

    Reviewed April 3, 2015

    I have had a very positive experience so far with Amerisave Mortgage Co. The people with whom I have had dealings have been helpful and understanding of my questions and mistakes along the way. There was a bit of a surprise when I had to pay off a bill before we could proceed, but that information came early enough in the process to allow me to make a decision about proceeding without feeling locked in.

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    Punctuality & SpeedLoan ProcessRates

    Reviewed April 1, 2015

    I started my loan application on 01/05/2015 with above 800 credit score and LoanToValue (LTV) is 62%, Still my loan is not yet closed. All my documents uploaded within 2 days to Amerisave. Also I missed golden opportunity on interest rates with other banks. Last 3 yrs, I have applied for 3 refinances with BOA, WellsFargo and OnqFinancial without any hassle. I strongly suggest everyone to go with other lender. It's totally waste of time. My loan supposed to close by 03/17/2015. Still working...

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    AmeriSave Mortgage
    Response from AmeriSave Mortgage

    We're sorry for the delay in closing your loan and we appreciate you submitting documents in a timely manner. The sudden decline in interest rates at the beginning of the year caught all lenders off guard and AmeriSave like many others is hiring and training staff to process and underwrite the loans. We appreciate your patience and if you feel like you need anything, please let me know personally.

    Andrew Norman
    Marketing Manager

    anorman@amerisave.com

    Verified purchase
    StaffLoan Process

    Reviewed March 28, 2015

    My experience with Amerisave has been awesome! Both individuals that I'm working with have been knowledgeable and friendly, a rare combo nowadays! I would highly recommend Amerisave to anyone who is in need of their services, simply a great experience!

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed March 27, 2015

    Our loan was processed quickly and efficiently. Amazing company and I would highly recommend.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 27, 2015

    My refi with Amerisave was easy to complete as the customer service people are professional, are very quick to respond to any questions. I would recommend Amerisave.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed March 26, 2015

    Amerisave has made buying my house quick and simple. Their knowledge of the industry has been flawless throughout my loan process.

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    Verified purchase
    StaffLoan Process

    Reviewed March 26, 2015

    I would definitely recommend refinancing with Amerisave. ** was a very knowledgeable and professional representative. His extensive experience was evident in the way he made a fairly complex process seem much simpler that it could have otherwise been. He was very responsive to every question and kept me well informed.

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    Verified purchase
    Customer ServiceRates

    Reviewed March 24, 2015

    Great Rates and great communication!!

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    Verified purchase
    Loan Process

    Reviewed March 24, 2015

    Great service, excellent refinancing.

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    Verified purchase
    StaffLoan Process

    Reviewed March 24, 2015

    ** is the best! She makes refinancing a pleasure!

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    Verified purchase

    Reviewed March 23, 2015

    As the title says, Amerisave is the best lender. And the most important thing is you will get lot of options to pick from the list that suits your budget. I would highly recommend Amerisave to anyone.

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    Verified purchase
    Online & AppStaffLoan ProcessTransparency

    Reviewed March 23, 2015

    Since my refi hasn't closed yet, it's still too soon to tell about the entire experience with Amerisave. They have been great about providing weekly updates (although generic) on the status of my loan even though it's been about a month and a half. The company seems to be inundated with loan applications and quite behind. You can also check on the website about your loan status which is the most convenient feature of this company. The loan originator and processor have been very pleasant and responsive to all my questions and concerns. I've been assured of zero closing costs and fees but will reserve comment until the application is complete. The process has been easy going thus far!

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 23, 2015

    Professional, informative, great support from customer service. Would highly recommend to others.

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    Verified purchase
    StaffLoan Process

    Reviewed March 23, 2015

    My experience with your Amerisave employees ** and ** was outstanding. This was a difficult closing because of the compressed timeline due to the fact that there were two lien holders requiring approval of the short sale. The closing was completed in 17 days, which was probably a record. I am extremely happy with the support I have gotten from both during the process.

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    Verified purchase
    Rates

    Reviewed March 21, 2015

    This is my second loan with Amerisave, and they've always been the best when it comes to the rates they offer. They're competitive on fees as well and are always at least a few hundred less, while still offering the lowest rate.

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    Verified purchase

    Reviewed March 20, 2015

    I am pleased with their responsiveness and knowledge.

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    Verified purchase
    Staff

    Reviewed March 19, 2015

    Very happy with Amerisave. Reps have been very personable and easy to work with.

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    Verified purchase
    Rates

    Reviewed March 19, 2015

    I have lived in a home for 5-years and my monthly mortgage escrow has kept going up because of local property tax increases. I was looking for a way to cut expenses and checked my local bank and online. I found Amerisave to have the best rates and fees over the others. I am currently working with an underwriter and hope to have a close within the next week or so.

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    Verified purchase
    Loan Process

    Reviewed March 19, 2015

    This is my second time refinancing with Amerisave - I recommend them to everyone!

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    Verified purchase
    Rates

    Reviewed March 17, 2015

    Besides having great rates, these guys were very responsive in getting everything done in a timely manner. If you're comfy working online (uploading docs, etc.), this is the easy way to go.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed March 17, 2015

    They have been great so far. ** has been awesome. I feel has went above and beyond duty to see that I were taken care of. Always prompt with answers and phone calls. Thanks for taking time to make sure I understood and assisting me through the process.

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    Verified purchase
    Customer ServiceRates

    Reviewed March 16, 2015

    I chose Amerisave because of their great rate. I would have chosen them no matter what had I known how great the customer service has been. Either ** or ** is always available to answer my questions and I get a weekly update on the progress of my loan. Great lender.

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    Verified purchase

    Reviewed March 16, 2015

    I've done finance and refinance with Amerisave...It is very easy portal for download and upload documents with simple step by step instructions.

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    Verified purchase
    Rates

    Reviewed March 14, 2015

    Very happy to work with. The internet service is easy, convenience, and time-saving. The interest rate is lower, and the fee is reasonable.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 13, 2015

    I would just like to say that this is my second home purchase and first time using Amerisave. Amerisave has been very easy and a pleasure to work with. The entire process has moved smoothly and the folks working with me have been great and very friendly. I was referred by a friend and I would gladly refer others. Whenever I had questions they were quick to respond even on weekends. Many thanks to Amerisave.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan ProcessTransparency

    Reviewed March 12, 2015

    We were able to close our loan in just over 30 days. The closing costs were low and there were no surprises in the process. Our loan processor was excellent, replying to all our emails very quickly. We loved the online updates which always let us know the status of our loan and what information was still needed.

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    Verified purchase
    StaffLoan Process

    Reviewed March 11, 2015

    I am a returning customer. Loan originator ** and loan processor ** provide excellent, responsive, professional, and caring services.

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    Verified purchase
    StaffLoan Process

    Reviewed March 10, 2015

    My processor, **, has been a great help through this loan process. He has kept in contact and has gone above and beyond to make sure my loan process is progressing as it should.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 10, 2015

    I want to comment on the exceptional customer service that ** and ** offered me with my re-fi. I've had a few mortgages and this experience was by far the best I've ever had. AmeriSave is fortunate to have these people represent them.

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    Verified purchase
    Customer ServiceStaffLoan ProcessRates

    Reviewed March 10, 2015

    ** and ** have both been very responsive and helpful throughout the whole process. I have asked a lot of questions and they have always been quick to respond and alleviate my concerns. And the rate obviously can't be beat. Highly recommended!

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    Verified purchase
    Punctuality & SpeedLoan ProcessRates

    Reviewed March 10, 2015

    So far we have used Amerisave twice to refinance our current home and are now in the process of buying a new home. The two refinances went very smoothly and we closed on time with no issues. The current process for buying our new home has also been smooth. We are expected to close in 3 weeks and everything has been on time. The rates cannot be beat. All 3 times I was unable to find a lower rate. I would highly recommend Amerisave to anyone.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 10, 2015

    Worked with **. They were a great team and special kudos to ** who kept me updated throughout. Very timely and very receptive to my concerns. ** was always available for questions and ** helped me get a great rate with Amerisave. Would recommend Amerisave to one and all.

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    Verified purchase
    StaffLoan Process

    Reviewed March 9, 2015

    The loan officer is very responsive. I like the AmeriSave website for downloading required papers.

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    Verified purchase

    Reviewed March 9, 2015

    I've done finance and refinance with Amerisave... It is very easy portal for download and upload documents with simple step by step instructions.

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    Verified purchase
    Customer ServiceRates

    Reviewed March 7, 2015

    Excellent service with best customer service commitment. They have beaten Costco in their rate quote.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 6, 2015

    My experience with Amerisave has been Excellent! My loan officer has gone above and beyond to help me through the process. He promptly calls me back or answers my calls. He has called to tell me when new information was sent to my email that needed my attention. There have been times that I was a little harsh but he kept his cool and work with me through whatever question or issue I had. I felt completely trusting of him.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed March 6, 2015

    The originator and processor that we worked with were responsive and knowledgeable. They returned phone calls and emails promptly and were always happy to walk me through the process and answer all of my questions.

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    Verified purchase
    StaffLoan ProcessRatesTransparency

    Reviewed March 6, 2015

    Overall I had a great experience. Both people I've worked with so far have been very communicative at every step of the process. They extended the rate lock without charge when their processing time took longer than normal. If you decide to change the loan in any way make sure you check their website for the current rates. I did and saw they wanted to over charge on the fees. They fixed it with some prodding.

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    Verified purchase
    Loan Process

    Reviewed March 5, 2015

    The loan is still under underwriting review. But so far my experience with Amerisave has been amazing. ** my loan processor has gone above and beyond to have things working. I will update this review as things progress.

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    Verified purchase
    Customer ServiceOnline & AppStaffEase of UseLoan Process

    Reviewed March 5, 2015

    The loan officer and loan processor have been very responsive to all of my questions and requests. Their website is very easy to use and you upload all of the required documents right to their site. The only downside so far has been the time it has taken for them to approve the loan. It took about 32 days to get my information to the underwriter and I am concerned my rate lock will expire before I am able to close. They did email me and let me know they are experiencing a large number of applications, which is why it is taking so long, so they have at least been in communication throughout the whole process.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed March 5, 2015

    Experience has been very well received. No hard-sell and very timely response through e-mail and telephone. Would recommend to friends and family. All customer service representatives involved are very cordial and attentive to my needs for answers.

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    Verified purchase

    Reviewed March 5, 2015

    Great service, great website... very pleased!

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    Verified purchase
    Loan Process

    Reviewed March 4, 2015

    This was by far the easiest loan to close and they came to my house. Everything was done online.

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    Verified purchase
    Loan Process

    Reviewed March 4, 2015

    My Loan Processor ** provided excellent and responsive service in getting ready for the loan closing.

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    Verified purchase
    StaffLoan ProcessTransparency

    Reviewed March 3, 2015

    AmeriSave has been very easy to work with. Their on-line process is easy to understand and use. They quickly respond to questions and explain each step of the process. They are very knowledgeable about the loan process, with no delay in waiting for answers due to their professionalism. Very pleased with this experience.

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    Verified purchase
    StaffLoan Process

    Reviewed March 3, 2015

    Very pleased with Amerisave - third time using them. People we dealt with were both efficient and professional. No complaints and would highly recommend them. Whole process took about 6 weeks which we were very pleased with. Would use them again in the event another refi was in order.

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    Verified purchase
    Customer ServiceOnline & AppEase of UseRates

    Reviewed March 3, 2015

    Great communication and fees for the rates. Easy to use their website to lock a rate quickly.

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    Verified purchase

    Reviewed March 3, 2015

    So far so good, just started today, but they seem good.

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    Verified purchase
    Punctuality & SpeedLoan Process

    Reviewed March 2, 2015

    I like their terms and the quick responses to questions. Their discount on closing costs makes this doable for me. Thank you.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan ProcessTransparency

    Reviewed March 1, 2015

    AmeriSave provided me excellent service. I recently closed my house with AmeriSave, everything was online and easy to upload. My loan originator Anthony ** and loan processor Nona ** were very active and responsive, always very prompt and no delay in communications. Overall, a great experience in their process and no hidden costs and surprises, transparency in their service was impressive. I would highly recommend them to any of my friends.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed Feb. 27, 2015

    I was very happy with the whole process. AmeriSave's rates and fees were very competitive, but my loan officer Stanley ** was ultimately the reason why I chose AmeriSave. When I first contacted AmeriSave by e-mail, Mr. ** phoned me within minutes. Some other lenders, did not have a loan officer contact me for two days after I called them. Also, Mr. ** has a very pleasant personality and a willingness to answer any questions, which made me very comfortable with AmeriSave.

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    Reviewed Feb. 27, 2015

    Second time refinancing with Amerisave. Love how their webpage is streamlined and makes it easy to refinance.

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    Customer ServiceStaffLoan ProcessRates

    Reviewed Feb. 27, 2015

    Up to this point, I have been pleased with the service and information provided by Amerisave. Our Loan initiator has been extremely attentive and helpful. However, our Loan Processor advised that, due to high demand, our loan would take a minimum of three more weeks to close. This might take us beyond our rate lock date and I have expressed this concern to the processor, but as of yet, she has not responded to my concern.

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    StaffLoan Process

    Reviewed Feb. 27, 2015

    Refinancing your home can be a stressful process. Daphne at AmeriSave was not only knowledgeable but was extremely courteous and made the process very smooth. Thank you!

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    StaffLoan Process

    Reviewed Feb. 27, 2015

    I am in the beginning stages of a loan refinance, but I must say that I am impressed in the way I have been treated so far by Luis ** from Amerisave. He has been very responsive, helpful and informative.

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    Customer ServiceLoan Process

    Reviewed Feb. 26, 2015

    Great Rate, fast response, no hidden closing fees, great customer service except for the appraiser that took 3 weeks to get the report done.

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    Customer ServiceStaffLoan Process

    Reviewed Feb. 26, 2015

    We have had excellent service with our loan officer and processor. They answer all of our questions in a timely manner and the refinance has gone well.

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    StaffRates

    Reviewed Feb. 26, 2015

    Great rate, and great service.

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    StaffLoan Process

    Reviewed Feb. 25, 2015

    Everyone was very professional, and for someone not good on a computer, they made the process easy. I would recommend this business to anyone.

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    StaffLoan ProcessRates

    Reviewed Feb. 25, 2015

    I bought my house 15 month ago and I fixed my loan with BOA in during this time, but Amerisave gave me better opportunity to do refinance and having better interest rate with no closing cost at all. Mr. Michael ** is professional person who can help you on your refinance or your first home loan. I strongly recommend this gentleman and his team to all who has plan to buy or refinance a house.

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    Punctuality & SpeedStaff

    Reviewed Feb. 25, 2015

    Had a really good time working with Amerisave. If you get a chance to work with Suzie ** and/or Nona ** (loan officer & loan processor) - you'll be happy. They are very prompt with any concerns/questions that you have. I'm thankful for being able to work with them. The Amerisave website and upload portal makes a lot of sense to use too. Highly recommend them!

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    Loan Process

    Reviewed Feb. 25, 2015

    This is the second time I have the mortgage loan with Amerisave. Both services loan processor and originator have been very helpful in answering all the question I request.

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    Punctuality & SpeedRates

    Reviewed Feb. 24, 2015

    Quick, efficient, great rates, easy closing.

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    Loan Process

    Reviewed Feb. 24, 2015

    Amerisave is a good saver of my pocket in term of service fees. I like online process. It's the way to do business of nowadays. I will recommended it to whom wants to have a loan.

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    Staff

    Reviewed Feb. 24, 2015

    I want to thank Ben ** for working with us on our refinance. He has been so kind and patient. He does NOT care how many times I have had to contact him. He knows what he is doing and enjoys helping. I recommend Amerisave to anyone.

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    StaffRates

    Reviewed Feb. 24, 2015

    Loan Officer Sean ** of AmeriSave Mortgage Corporation was the first one to respond to my loan request over 7 other people. He was detailed in explaining step by step to apply for a home loan. I was impressed with his knowledge in the market, patient with my questions, exact calculations of different rates for comparison, and followed up with every step. He did not apply any pressure on me; he gave me the choices to choose on my own. It was a pleasure working with Sean **, and I would recommend him to my relatives, friends, colleagues, and church friends.

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    Loan ProcessTransparency

    Reviewed Feb. 24, 2015

    I was kept up to date on the status of my loan throughout my loan process.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Feb. 23, 2015

    My loan process was very fast, and friendly. I could always talk with someone live if I ever had a problem. Very knowledgeable and worked with me to help me close the loan.

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    Customer ServicePunctuality & SpeedLoan Process

    Reviewed Feb. 23, 2015

    The automated lending process with Amerisave makes the loan process extremely easy to see where you stand with your loan and what is still needed. You can upload everything directly without the worry of something getting lost in emails or having to provide the same document multiple times. The customer service is outstanding and everyone works really hard to make sure they respond to you promptly. Overall, I have been nothing but satisfied with Amerisave and this comes after a previous process with JPMorgan Chase that was a constant headache throughout the process.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 23, 2015

    Working with Amerisave for our refinance was so quick and easy. I was able to lock my rate the moment I applied and had great customer service throughout the process.

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    Punctuality & Speed

    Reviewed Feb. 23, 2015

    The service was good and Aaron **and Rickey ** provided timely and effective responses to my queries. The required level of documentation is quite a lot but if you are proactive in getting them what they need, the loan will close in a timely manner with the expected terms as agreed at the time of rate lock.

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    Customer ServiceStaffLoan Process

    Reviewed Feb. 23, 2015

    Amerisave has great deals for mortgage refinance. I couldn't find a better fit anywhere else. My loan officer and loan processor are outstanding. They are both very professional, helpful and easy to work with. The appraisal process has been a nightmare. Due to regulations that don't allow Amerisave and the appraiser to communicate directly, the process has been significantly delayed. One side never knows what the other side is doing. It has made for a very frustrating customer experience (no fault of Amerisave... all due to regs).

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    Rates

    Reviewed Feb. 23, 2015

    AmeriSave outlines all the information and display mortgage rates and interests in well organized matter. The rates are lower than what is offered out there. I highly recommend this company to those who plan to buy a home and especially first time home buyer. You will be able to select the rate you want.

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    StaffLoan Process

    Reviewed Feb. 23, 2015

    Now that my refinancing loan for ** in Bedford PA has been closed, I would like to take this opportunity to thank you for the processing of my mortgage refinance and bringing it to successful end. My special thanks goes to Ms. Kristen ** and Ms. Rebecca **. It was especially Ms. ** who with kind persistence and patience guided me through the almost overwhelming documents submittal process. Her professionalism and also her human touch was very helpful especially toward the end when it seemed I could not satisfy one very detailed request by the underwriters. Now that it all ended well please pass my special thanks to Ms. **. I will make sure that when an opportunity arises I will recommend Amerisave and your two ladies, that represent you so well, to turn to you for assistance before anyone else. Thank you again.

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    Reviewed Feb. 22, 2015

    Couldn't have been easier. Saved money too!

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    Customer ServicePunctuality & SpeedOnline & AppStaffLoan Process

    Reviewed Feb. 22, 2015

    Excellent service, fast and organized. they always call you back soon with all the help you need and concerns, they give you a lot of information and they are very patient and very nice. Very professional. The website is fantastic. You can track your loan process and send documents pretty fast.

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    Loan ProcessRates

    Reviewed Feb. 20, 2015

    AmeriSave has great rate to refinance my loan. This is the second time I do refinance with them. Last one it's about a few months ago, but they have no problem to do the refi with me again in such a short period. I'll recommend them highly.

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    StaffLoan Process

    Reviewed Feb. 19, 2015

    Have never had better service, both personal and knowledgeable. Our service rep made our refi so easy. Thank you!

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    Customer ServiceStaffLoan Process

    Reviewed Feb. 18, 2015

    Amerisave is definitely the way to go! The process was very simple and the people were great! Being a first time home buyer I was very nervous about the process but everyone was there to answer any questions I had and walk me through the process. I will forever be grateful for Amerisave helping me purchase my first home.

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    Customer ServiceStaff

    Reviewed Feb. 17, 2015

    Would not hesitate to recommend Amerisave to friends and family. Great customer service and knowledgeable staff!

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    StaffLoan Process

    Reviewed Feb. 17, 2015

    The loan process is efficient and professional. The support is responsive and respectful.

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    StaffLoan ProcessRates

    Reviewed Feb. 17, 2015

    Service and rate were excellent. Follow-up could of been provided more frequently. Overall, with the heavy refinancing criteria Amerisave did an excellent job. This was my 3rd loan with Amerisave.

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    Customer ServiceStaffLoan ProcessTransparency

    Reviewed Feb. 16, 2015

    The communication with the people at AmeriSave was excellent. I was kept informed of the progress of the loan approval. Sending the documents was made easy by using the website.

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    Rates

    Reviewed Feb. 15, 2015

    Aaron ** provide exceptional service in determining which income/assets to provide in order to greatly reduce the documentation I needed to provide to show proof. Great rates and great to have a website that shows the rates without having to provide an email or talk to an individual.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Feb. 14, 2015

    Loan Officer (Gordon **) was proactive. He took the first step to contact me and got me to do the refinance. He has been very helpful with all my questions. Loan Processor (Yvette **) has been very professional and prompt. My only complain is that Amerisave restrict the choice of appraisal. My assigned appraisal did not inform me of CO detectors requirement in advance. It ended up she has to come again too after I installed the CO detectors. Total appraisal cost is $675!!! Found out that most decent appraisal would inform their client of CO detector requirement before inspection in CA.

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    Punctuality & SpeedOnline & AppEase of UseRates

    Reviewed Feb. 13, 2015

    I have used Amerisave three times for re-financing of different properties. They have the best rates and my rep has been very knowledgeable and prompt. The website is easy to use and they get the loans closed quickly. I highly recommend.

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    Online & AppLoan ProcessRates

    Reviewed Feb. 13, 2015

    The website is my favorite part about Amerisave. It gives you upfront the actual rates being offered at the exact prices and closing costs, and you can see that before having to give any of your personal information. Then, when I contacted them, there was no change in the numbers (no surprises). Throughout the loan process, you use the website to upload all documentation instead of having to fax which I found to be very easy and convenient. It also gives you the current status and shows you the upcoming next steps so you know exactly where you are in the process. Really like that.

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    Staff

    Reviewed Feb. 13, 2015

    This is my second experience working with Amerisave and Brad ** and Alvin **. Both are extremely professional and do whatever it takes to get the job done. Their follow-up is perfect! I would absolutely allow Amerisave to handle all my mortgage and refinance business going forward.

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    Loan Process

    Reviewed Feb. 13, 2015

    I applied for a loan with Amerisave and, over the course of about 5 weeks, sent them all of the information and documents they requested, which amounted to over 60 documents and 300 pages. Then I finally received the word that it was time to schedule an appraiser and lock-in my interest rate. At this point I received a message stating that the value of the appraisal would be used "to grant final approval to close your loan". I took this to mean that if the appraisal was of sufficient value and a good appraisal in all other respects then my loan would be approved.

    When the appraisal came back it was above the amount expected and a good appraisal in all respects, however, a few days later the loan was denied due to "excessive obligations in relation to income". I believe I should have been informed, before I wasted money on the appraisal, that there were other issues with my income or obligations. It was only after I had locked in my rate and spent the money on the appraisal that they told me that I was within 1% of missing the necessary ratio for income versus expenses. Therefore, I requested a refund of my appraisal fee.

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    Staff

    Reviewed Feb. 12, 2015

    Loan officers very responsive to questions and concerns. Document uploading very efficient.

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    StaffLoan ProcessRatesTransparency

    Reviewed Feb. 12, 2015

    The loan origination has been very friendly and helpful with the application process. I appreciate that AmeriSave provides the rates and closing costs with more detail and clarity than many of the other lenders.

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    Loan Process

    Reviewed Feb. 12, 2015

    The process was streamlined and the online account portal made things quick and easy.

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    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Feb. 12, 2015

    The process was quick and easy. If I ever had any questions, the loan officer would reply promptly - usually within minutes. This was much less stressful than my first mortgage application/approval process with a home builder. Would definitely recommend to a friend!

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    Customer ServiceStaffLoan Process

    Reviewed Feb. 12, 2015

    We are in the middle of refinancing our home and so far, Amerisave has been nothing but helpful. The Loan Officer is very knowledgeable and available to answer any questions we have had along the way. Highly recommend Amerisave!!!

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    Loan Process

    Reviewed Feb. 11, 2015

    Very easy and smooth process. Third time dealing with Amerisave and highly recommend to family and friends.

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    Punctuality & SpeedOnline & AppLoan Process

    Reviewed Feb. 11, 2015

    Our loan originator, Jessica, is very fast and responsive. Uploading documents to their website is easy, seamless, and makes everything easy to keep track.

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    Verified purchase

    Reviewed Feb. 10, 2015

    Jessica ** provided exceptional service and information.

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    Loan ProcessRates

    Reviewed Feb. 10, 2015

    Found the rates to be the best around. Appreciated Mary Ellen **'s and Shaun **'s help throughout the whole process.

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    Online & AppStaffRates

    Reviewed Feb. 10, 2015

    I know AmeriSave from my friend's recommendation. They really provide the lowest rate I could find at the time. I like the way they handle the applications (through their web site). It is really efficient. The lending officer is very nice and patient. I would recommend AmeriSave to my friends.

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    StaffLoan Process

    Reviewed Feb. 10, 2015

    I was initially pre-approved for a loan on income alone twice by Amerisave. In December of 2014 we entered escrow and started the final loan process. During this time, I was asked to perform a series of tasks in order to qualify for the loan. One of these tasks was to find a renter for the property I was going to vacate and provide Amerisave with a lease agreement and also proof of the rent deposited. I did so. After the loan was denied, I come to find out from the loan processor that rent could not be used as income. Then why ask me to find a renter for my property?

    Amerisave is a direct lender and should know their own guidelines. Also they ask me to liquidate all my stock options before the loan approval in order to qualify. The stocks since then has significantly appreciated in price. I was misled and misinformed. This company does not know what they are doing or they do not have the correct personnel. I would not recommend this company. Dishonest and poor professionalism. F-

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    Customer ServiceLoan Process

    Reviewed Feb. 9, 2015

    So far our processor and loan officer has been right with us every step of the way. We would definitely use Amerisave again. Every step has been documented to us via email.

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    Transparency

    Reviewed Feb. 8, 2015

    Clear and true info, excellent website docs submission, fast processing, easy to reach people to talk to.

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    Customer ServiceStaffRates

    Reviewed Feb. 7, 2015

    From rate lock to underwriting, it went very smooth. I already recommend Amerisave to one my friends and he is happy too. The best of communication is with Amerisave is through emails. They deliver as they promised. They give me time lines and they met before it. Thank you for your lower rates!!!

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    Loan ProcessRates

    Reviewed Feb. 7, 2015

    Another great experience with Amerisave. Fantastic rates and convenient online service. They really make the process hassle free.

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    Customer ServiceStaffRates

    Reviewed Feb. 7, 2015

    As a first time home buyer, I wanted to take advantage of the low rates that Amerisave offers. The company has been wonderful to work with. Very responsive and willing to take the time to answer my numerous questions. Highly recommend!

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    Loan Process

    Reviewed Feb. 6, 2015

    The whole process was smooth and was easy. I don't have to do much. I would definitely recommend Amerisave to my friends. I was referred to Amerisave by one of my friend.

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    Punctuality & Speed

    Reviewed Feb. 6, 2015

    Quick, simple, friendly and more.

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    StaffLoan Process

    Reviewed Feb. 6, 2015

    Great service for the third time. I worked with Amerisave and I will do it again if the opportunity arises. I have recommended many people and currently my oldest son is refinancing with you because of my great service.

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    StaffRatesTransparency

    Reviewed Feb. 6, 2015

    We have refinanced 3 times in the last 14 years as interest rates have gone down. This time we are refinancing before interest rates go up. AmeriSave's representative walked us through myriad options, answered all of our questions, and helped us decide the best option for us.

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    Rates

    Reviewed Feb. 6, 2015

    I have refinanced several times with Amerisave over the years, each time getting lower rates, and they have always had great service and rates.

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    Punctuality & SpeedStaff

    Reviewed Feb. 5, 2015

    These people have been great. Painless and quick.

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    Staff

    Reviewed Feb. 5, 2015

    Michael ** has been an exceptional LO. To me, he is the face of Amerisave. He has been very attentive to my needs and has been very open and honest. He makes me feel like a customer and not a number or dollar sign. I would recommend Michael and Amerisave to friends and family.

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    AmeriSave Mortgage Company Information

    Social media:
    Company Name:
    AmeriSave Mortgage Corporation
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    3525 Piedmont Road NE, Building 8 - Ste. 600
    City:
    Atlanta
    State/Province:
    GA
    Postal Code:
    30305
    Country:
    United States
    Website:
    www.amerisave.com