AmeriSave Mortgage Reviews

The refinance process with Amerisave is very easy and transparent since all information is available through the customer portal. I love it!!

We have had lots of questions along the way. They have all been answered in a timely manner. We are happy with the service so far and hopefully everything will work out and we will finish up the process shortly. I would recommend Amerisave to a friend.

Amerisave has been the best company to work with. The computer dashboard shows you what documents to send via upload. It's a snap! Shaun ** was so helpful answering questions and quick with a response. I would highly recommend Amerisave if you're buying a home!

The easiest, most simplest process we've ever dealt with, step by step, all online for you to see and track, easy instructions and always helpful no matter the time of day or simple the question, like dealing with friends not strangers. Brad & Chaundra are the best!!!

The folks at Amerisave do an exemplary job from start to finish on the mortgages they provide. The service is professional and prompt. I would recommend them to anyone seeking home financing.

I generally do not have the time to spend hours and hours researching mortgage options. When I made the decision to buy a home, a friend recommended Amerisave, and needless to say, I am pleased with my decision. The rates were unbeatable and the customer service went beyond my expectations. Applying for a mortgage can be a stressful thing, and I had someone with Amerisave with me the entire way. They really made me feel secure and confident that I was making the right decision going with this lender. They really valued my business and treated me like a customer whose business is appreciated.

This is my 3rd time refinance with AmeriSave. The whole transaction going very smooth and hassle free. Their web page design is very simple and anyone can upload required docs from your computer. Rates and closing cost also very good as compared to other mortgage company. One thing I like about AmeriSave is they are straightforward. Once you get GFE it's almost same during closing time so you don't see any surprises.

This is the worst refi experience we have ever had. My husband and I have bought, sold and processed refi's many times in the past 25 years and have never dealt with anything like this. It started out good, good rate, knowledgeable employee on the phone and totally went downhill. 6.5 months later and still no closing date. I have filled out the online survey 4 times with a rating of unacceptable and have asked for a manager to call me each time - crickets, nothing... Would never recommend this company. I would walk away except I paid 500 for the appraisal and don't want to lose that money.

The experience with this lender is good. The process is very easy and fast. The web application is easy to follow. Uploading the documents is very easy to follow. The loan office is very helpful and responsive even in the off hours. I would highly recommend this lender.

I liked working with Jacqueline. She took the time to build rapport and a level of comfort. She made the entire experience "less stressful" by not making me feel like it was just a transaction. She was wonderful to work with and always took the time to ensure we were in sync with the progress of the loan.

I applied online for a pre-approval and received the approval and letter the same day.

Started a re-fi with these fools 4 months ago. They led me on. Lost my paperwork and kept promising all would be well. I have excellent credit and could have gone with anyone. Now the rates have gone up and I can't even get anyone at this bogus company to return my calls. I was promised a no cost loan. After messing up this loan so many times I can't even go into it here, I was told at the final closing, in which their title officer showed up with a very high cost loan document, "What are you going to do, walk away?" Seriously, how do companies like this get away with this type of chicanery? I am livid and sorry I was fooled! Don't be.

Amerisave has a knowledgeable staff, timely responses, easy to use website with up-to-date information.

The Website and ongoing loan status updates have been excellent!!! Uploading requested documents on-line has been very easy. The whole process has been much less frustrating with a refinance than I anticipated. Highly recommend AmeriSave.

The entire process Amerisave utilizes to gather required underwriting information is outstanding. Their communications are timely, responsive, helpful and detailed. The website system they use to facilitate the transmission of required data and to communicate the review status of that data is great.

Sharon was very responsive and quick to respond to my questions. Amerisave also is standing by the rate quote. This has been a difficult process, thanks for all your hard work.

Robert is very fast and efficient! He keeps in touch with me to let me know how things are progressing. There is no guessing or waiting around to hear about the loan. I love that!

I live in a rural community in Northern California. I chose Amerisave based on excellent reviews. The individuals I worked with were great at first. The problem came when trying to get an appraisal scheduled. In this small community it can be difficult to get an appraiser to take a request from a provider they are not familiar with. Unfortunately the folks I worked with were not able to get an appraiser to accept the job. I had to change to a different mortgage broker. The problem has been in the follow-up. I paid Amerisave to contract out the appraisal, and they never returned the funds.

The only delay was underwriting became overwhelmed and we delayed a bit causing us to pull credit again and do some other things over. But they did a great job working through my unique loan that had some curveballs with my divorce! A+++

As a first time home buyer, this process was at times overwhelming. Samantha, my loan originator, made it so much better. Her patience, knowledge, & advice were priceless. Amerisave rates & fees were significantly better than all other lenders we considered.

I found the application process very easy! My loan originator was professional, knowledgeable, and very thorough. One of the best experiences I've had applying for a loan.

Good service and great offer on rebate.

I have had one of the best customer service experiences. Everyone was so willing to go the extra mile in helping me get our new home. I would recommend Amerisave Mortgage Company to everyone.

I shocked by the positive feedback I see on this site and can only assume those comments were made by employees of the company. We have been trying to do a simple refi for five months now - we have good credit and make plenty of money. We have had to upload documents over and over and over to Amerisave - one person says they received them only to have the next day they can't be found. They required us to pay a huge fee for an appraisal only to now say we are declined for debt to income ratio?? They knew our debt to income ratio from day one! It never changed! So why bother with an appraisal?? Oh, because they own the appraisal company! Do your research.

Everybody was very professional and kind..

The entire process has been stress free, as my broker kept me advised on the procedures every step on the way. There were no surprises that I encountered. I was told from day one what documents I would need, which allowed me the opportunity to locate them and have them in a folder ready at the requested time. I would recommend AmeriSave to my friends and family any time.

Amerisave is a top-notch lending service company. Andy and Shawanda are trememdous assets to the company. They were both very professional and thorough with their jobs. Thanks again Amerisave.

Amerisave has great rates. However, the ease of being able to upload documents combined with the great customer service separates Amerisave. It combines the ease of working with a community bank with the great rates from an online mortgage company.

Great experience with Amerisave once again. Minka and Sean were great to work with.

We have used Amerisave a couple times and I love the ease of uploading documents online.

Everyone has been professionally courteous and have answered any questions quickly and knowledgeably. Excellent communication.

Amerisave originators and processors are personable and extremely informative. I felt like they had my needs at the forefront of their minds and gave advice & guidance based on this. The website has an extremely intuitive process flow & management. I would recommend Amerisave to all my friends & family.

Amerisave was really a great company to work with online and over the phone. Another really popular lender that I had contacted prior to them brushed me off and never really looked into the true value of my home. They were saying it was 40k below what it ended up appraising for. I had the best processor, Minka. She took care of me and responded quickly every time. If you are internet savvy the whole process will be super easy.

The refinancing experience with AmeriSave has been smooth and a streamlined process. The staff I have been working with are extremely professional, polite, and quick to respond to inquiries. The wide variety of financing options and flexibility are key to the great experience I have had. Highly recommend AmeriSave. Signed, MichiganOutdoorlover.

Amerisave has been responsive and competitive. Great job so far.

I am impressed with how Amerisave has used technology to streamline the often burdensome process of getting a loan to almost effortless on the part of the customer. Not only did I get the best mortgage rate I could find anywhere, but they made it so easy to provide the necessary documents by simply uploading them to the website. I was kept well informed as to the status and what items I needed to supply through both email and telephone conversations. The service was second to none. EXCELLENT!

Great service and very professional.

I prefer Amerisave because it's convenient, easy to use and fast.

After seeing positive reviews on ConsumerAffairs for Amerisave, my husband applied to refinance his investment home in Maryland. The process seemed quick at first, then our loan processor Relunda ** called and said that the first underwriter no longer worked for the company so a new underwriter had taken over and we had to resend more documents. Keep in mind the documents are uploaded online. We were suppose to close in June 12th, then July 6, 2015 - it's July 9, 2015 and they keep asking about a credit inquiry from CREDCO which we have no idea who it might be, but they are not satisfied with that information. Then they want a terms of withdraw from our 401k which we cannot provide because we are not withdrawing any monies from the 401k to pay closing cost.

From start to finish, Amerisave has been there for me from the beginning. From communication to figuring out difficulties and getting it done, Brad ** and Kelly ** have been all stars in my book and have made this a commitment to outstanding customer service. Thanks again for all your hard work and understanding, a pleasure working with you two. Thanks Amerisave.

Great processor who went above and beyond call of duty to process loan with unique circumstances. Highly responsive and super helpful!

Did 2 refis this year for my primary and secondary homes... Rates and costs are highly competitive... Personnel are sharp and responsive. Underwriting can take time due to current market. Would recommend this company for mortgage financing.

Very pleased. Very attentive with good rates.

Everybody is extremely helpful. Very quick to answer any questions and extremely friendly.

Amerisave has been easy to navigate through the application process. My wife does the primary contact for me as I work 12 hr shifts and you have provided fast, knowledgeable service and answers to all inquiries.

I am currently using Amerisave for my refi. I have not completed the refi yet, so no experience to on actually working with the underwriter or closing. However, thus far the experience is great. The ability to see the daily rates and associated costs is very nice, particularly when trying to compare rates. Easy to use interface to upload refi document. I have worked with Minka and Allison and both have been helpful. The only con is the speed with which one can complete the process. As such, if you are in a hurry, I would not recommend Amerisave. If you are just trying to refi to a lower rate and don't need the loan closed by a certain data, I would recommend them.

** has been very professional and attentive to our needs.

When shopping for rates with other lenders, some loan originators made me feel like I was dealing with used car salesmen. ** at Amerisave, on the other hand, was honest with me about the loan that Amerisave could offer me, presented me (and followed through) with the lowest rate, and accurately described the process that I would encounter. Everyone has been efficient and very responsive. I've also enjoyed exchanging documents via Amerisave's document portal - very easy. All around, refinancing has been a very pleasant experience.

Great rates, fast service, and all commitments were kept by the Amerisave Team. I really had a great experience and will use them again!

I have very positive experience with Amerisave. Both my originator ** and my processor ** are great to work with. They help solved a lot of issues and both are responsive to my inquiries. I will definitely recommend Amerisave to friends.

My loan officer, **, did not waste time and got to explaining what was the best deal for me. With a Greece default interest rates are sure to be spiking up and ** advised me to lock my rate right before the spike. I caught the third rate dip in June just prior to the spike. **, being a leading manager, was able to sharpen his Amerisave pencil and get me the best, screaming refinance possible. ** and I have commonality, that being, we take care of business, we get 'em done! I shopped around and no other lender was as competitive as Amerisave.

If not for the issues that came up, this would have been a good experience. Because of where I am in my life and my kids' lives, this whole process took longer than I would have liked. I did like the ability to download documents rather than faxing everything.

I have refinanced twice with Amerisave and I am very happy with their service. The staff is great and always available. The workflow is handled with a nice website. Finally the rates are great.

I have used Amerisave for two mortgages and two refis. Everything is online. All documents are uploaded through an easy web portal. The people are organized and very helpful. Very happy.

Amerisave is slow in processing your paperwork. They have now taken more than 100 days to process a simple refinance transaction without the ability to get the job done to this date. It should take 25-45 days. I am working with 1-3 mortgage refinances each year. This is by far the worst. Each week they ask for more documentation that is duplicate to the sources they already got. They do not ask for transcripts on time. They do not move the process along. It's like dealing with a team of amateurs. I would not be surprised if they used a lot of part time employees with very limited knowledge. If you want professional service use someone else.

My loan officer was **, very courteous but completely wasted my time. My house is completely paid off and wanted to get some equity out it so I went for a Cash Out refinance. Even though I paid off my loan last year the underwriter wouldn't qualify for a new loan with my income so I was able to get my son's girlfriend who has great credit and makes good money, to co borrow. They said "this is all we need. Now you just need to wait." I called and emailed every other week to check it and they said "everything looks great, you just need to wait for us to go through the paperwork."

** and ** have been great to work with. Communication is easy, and the online process made submitting my documentation and checking up on my loan status a breeze.

From the onset they were communicative and all smiles. Now we have been transferred through 4 different processors... one that did not even work there. All delays of a week or more with no response. Now on our last processor who "I'll get back to you within 48 hours"... a week later we are having our calls dodged and get random emails with "It's in underwriting." This was on a "Clean File." This was a cash out refi with excellent credit. The low rates and fees are at a significant cost. Newsflash "We are very busy and hiring as quickly as possible" is not a burden that the customer should have to endure.

Very professional and courteous. Every call and question was met with the utmost expediency and professionalism.

Their online process and staff is the best I've seen by far. ** were so helpful in getting me through this process to being a homeowner. Definitely recommend them!

The team of lenders at Amerisave are very quick to respond and explain things very well. The underwriting team is very behind however, but not really a problem.

This was my first time using an online lender. From day 1 I have received excellent service. I had filled out information online late one evening, and the next morning ** gave me a call and answered any questions I had about what they had to offer, and he let me know the different options that were available. The next day I decided to lock in to the current interest rate. From there I downloaded the needs form, signed, scanned and uploaded them to the site. I ordered the appraisal which was done in just a few days. The whole online process is a breeze. Any questions that I have had, have been answered promptly via email or phone by the originator ** or my processor **. I can tell this is all these people do and they do it well. I don't feel like my loan is being processed by someone just beginning to learn the ropes. 5 Stars for Amerisave!

** was most helpful during the loan process. If I had a question or did not understand anything he would get right back to me with the answer. ** was very helpful in putting the loan together giving me instructions on what she needed.

I have used Amerisave twice in refinances and would use them again. Their rates are as low as any legit lender. The process is painless and fair. No issues. I just need one mortgage lender and Amerisave is it.

** are incredible to work with. I would recommend this company to the world.

I have found Amerisave to have great customer service and communication. From the moment I inquired for a loan refi I was contacted by a loan officer within hours and from then on, every question I had was answered by phone or email near immediately. When trying to reach by phone, I was talking to my LO within minutes and not having to wait on hold. My many emails with questions were answered in the most timely fashion. Their online portal for documentation is also excellent. Very simple and easy interface yet very functional. They make it easy to know exactly where you are in the loan process and also what documents you need to upload to them. Their rates and closing costs were also the lowest I could find! Thanks!

This is my second time using Amerisave and I believe the whole process from start to finish is very efficient. Using the web portal is a quick and easy way to submit documentation. The customer service team is excellent to deal with and they keep you informed along the way with email and phone calls. You can't get better than this no headaches approach to getting a loan - love it! Thank you Amerisave!

They were excellent, contacting me immediately and valuing my time and hectic schedule. They worked well enough that I decided to refinance my rental property through them as well.

I got a call back from their representative in January and locked in what should have been a close at the beginning of February. Since then all I've heard are excuses about how they're backlogged and hiring people. They don't return calls or emails for weeks and my requests to talk to the supervisors have all gone unanswered. This will happen to you as well. They bring you in on a good rate, but if the rates go up, they will just keep asking for the same paperwork over and over that you've already provided. At least once a month they'll have you sit on the phone with some company in God only knows what country handing over your credit card information and details so they can verify this thing or that thing. They will never call you with a question - just leave a canned note on their website that asks for 5 things, but not the one they actually want. The only response will be, "I'll give that to the underwriter."

They seem to want to really help families get a home!

All it took to get my refinance process started was sending an email. Once logged in on their web site WWW.AMERISAVE.COM you can quickly upload all your documents. You don't need a fax machine or the USPS to turn in your documents.

Amerisave provided great rates and an efficient online way to submit and process documents. Initial response and loan application was quick and efficient. Later on, requests for already submitted documents were not well explained or understood. Process could be improved by incorporating an e-Signature service. Somewhat impersonal because of email and online communication processes. But in the end, they get the job done!

The whole process was very streamlined and customer service was excellent. Our processor ** was exceptional.

Everything go fine and is easy to add documents they need for the loan but take too long for a loan to be approved or denied. They should make it easier and faster to make loans to borrowers. Thanks.

Working with AmeriSave takes the headache out of refinancing. The website is easy and convenient to use for downloading, reviewing, and then uploading executed documents. A loan originator is assigned to you and walks you through the process and is available to answer any questions you may have and to assist with documentation needed. They really help simplify what would be an otherwise complicated process.

AmeriSave Mortgage has been a pleasure to work with. They were not pushy, yet very competitive. They listen to what you want. I talked with 5 different lenders and they beat them on everything, especially kindness! Definitely recommend!

I have used them before, and am doing so again. They have great rates, very convenient, good online resources, and the representatives are very responsive when you need them.

I would like to thank Amerisave for helping through my loan process. My loan originator ** is incredible. She has made this process so easy. Always getting back with me no matter what time of day. When she said she would contact me at a certain time she kept her promise. She has been in constant contact with me this whole process. A wonderful person to work with.

I find the process to be very efficient! It allows the customer to clearly see what is required and provides tools to help them quickly load the necessary documents. My loan representative, **, has been very responsive to my email and phone requests.

Closing went smoothly. However they never disclosed the FHA rule of paying interest in closing. I will refrain from saying names, but my loan processor told me I would get the interest back that I was paying for the current month, which really financially hurt me not to get it back. The loan processor should have not stated I would be refunded the interest for the 22 days (she calculated and gave me a number). There is no way I would have closed when I did. Be careful!!

My wife and I applied as user ** and the Amerisave experience was unlike any other we've tried. We have tried other refinancing companies and HATED everything about them. Amerisave is AMAZING! They know what they need and are good at getting you what you need. We will never use another refinancing agent, and neither should you!

The website Portal system made the entire application process very easy! Not only could I upload needed documents, bank statements and etc but could watch the status of the loan application as it progressed. The loan originator and processor kept in complete communication with me via email, phone and the portal. I would highly recommend Amerisave Mortgage Corp.

I had a loan officer told me I was approved to a cash out property, the amount was reduced about 20% and I was OK with it. But when the case changed hands to an underwriter, she is simply arrogant and not responsible, they charged my credit card 550 dollars to make jokes and keep the money.

Great work, great job. ** was a valuable help in getting this deal done. She helped me tremendously.

AmeriSave has lowered my mortgage interest rate and reduced the length of my loan AND lowered my monthly payments! ** has answered all my questions in a very timely manner. And the online process was very easy to use. Great Job!

Amerisave is extremely fast efficient and overall a pleasure to do business with.

Service is friendly, response time 24 hours or less, courteous and helpful...

Amerisave has helped me saving money during refinancing and during purchase of new homes. Their process of online docs uploading, expert advisors, prompt response and guidance has made entire process so simple and easy. Rates are the best in the industry.

Very good company to deal with especially ** is Gem of a Loan Officer.

Amerisave provides good upfront information before you start so that I don't waste my time with somebody that I won't be doing business with. ** provides excellent service and tells me what I need to know.

Both ** (Loan Officer) and ** (Loan Processor) were helpful in guiding me through the process. While the demands for documentation was burdensome at times, it was all worth it when it went to underwriting and went right through. Both men were also helpful in getting the maximum benefit for me. I would definitely recommend them to anyone!

** from AmeriSave Mortgage were so easy to work with. They were very clear about what documents were need and the overall process and schedule. I'm very pleased with their service and the overall experience.

Amerisave agents are knowledgeable and willing to help in any way possible. Processing time are a bit long but as long as you aren't in a rush, it's a great company to work with.

Everything is done online, you can view the progress of your application thru the portal any time you wish. If you have any question, they are addressed very quickly. Absolutely loved my experience with AmeriSave!!! I'd recommend it to anyone!!

I had a pleasure to work with ** to refinance my house. Both ** are professional and knowledgeable loan officers who went every step of the way to help me out. I highly recommend Amerisave to others. My numeric code is **. Thank you.

Overall I'm quite happy with the process as it was relatively easy. Sometimes the responsiveness of the people assigned to my case was a bit slow or I would receive generic replies. I didn't like the fact that they would tell me they needed documents and that I had to have it by that night as there were times when that was just not possible. Also I have closed but haven't gotten confirmation that we are done or that they have received the wired funds. Generally though all things considered I didn't have to work too hard for this and my wife was starting to wonder if it was a scam.

Amerisave had the absolute best rates available for my mortgage refi, and everyone that I worked with was very knowledgeable and helpful. However, they are very overloaded at the moment and closing times are greater than 2 months. To their credit they extended my rate lock without question or cost. All in all a good experience if you aren't in a hurry to get the best rates around!

Our lending officer must know how stressful the process of refi can be because she always responds to our emails/questions within an hour. Every time I've contacted them they've been professional and friendly and seemed genuinely happy to be able to provide this service to me. When my loan moved forward and was assigned a new processor, I was contacted by the new representative immediately just so he could introduce himself and assure us keep us posted.

I'm in the process of refinancing my home mortgage. I am able to get the rate I wanted and will save hundreds every month. Amerisave has made the whole process very easy and efficient. The people I have dealt with are very responsive and professional.

Great Service and wonderful people.

AmeriSave had the best rates of any lender we contacted, as well as the widest range of loans available. Their service was also excellent. They kept us apprised of any changes to the status of our loan, and even kept in contact while we were waiting for final approval, just to let us know that it was still in process and they hadn't forgotten us.

This is my second application for a mortgage with Amerisave. The first was a few years ago and went very smoothly. Based on that experience, I came back now that I have moved to a new house. Once again I am impressed by how easy the online process works to review options, lock a rate, and submit documents. I am also again happy that Amerisave combines the automation with personal contact via phone and email. The originator got right back to me, and a few days later I heard from the processor.

Great Service. Couldn't be happier with the service. Thanks.

The people at Amerisave was very helpful throughout the entire loan process. They were patient with all of my questions and kept me updated with all of the loan status the entire way. I would definitely recommend them to my friends and family.

** was on it like a bonnet. Emails and phone calls were returned quickly. I like that about him. The cost of this loan is less than all others I tried.

The process was very simple. I liked the fact that I could upload all the requested doc electronically and see the status online.

I'm very please with this lender because provide different options and details of a loan without the personal information. The website provide information for any question you have, and always people to answer any doubts; courtesy and fast service.

Best rate I could find, pick your rate + cash back, great service.

Started in February. Its mid-May. Employees want to help, and try. Have extremely high fico and low LTV. Company says they are overwhelmed with applicants. Still hopeful.

Amerisave got me the best loan terms I could have hoped for today. The title officer was amazed at the great terms I got on the loan. I liked the online documentation manager and loan status page. I didn't have to fax anything so the loan process was pretty quick although extensive documentation was required. I'd definitely do business with Amerisave again!

After applying to several mortgage companies and waiting at least three days for any response, I tried Amerisave. I applied at 11:30 pm, the following morning before 9 I had a knowledgeable rep on the phone telling us the next steps. I am very impressed.

Great customer service and they are always happy to get you the answers you need!

Fast, friendly response!

I have been trying to complete a refi with Amerisave for the last 5 months. I have spent over 8 hours using their difficult system to upload 55 different docs, only to get a new underwriter and be requested to provide updates and further information. I have completed 5 refi's in the past and this has been the most painful and difficult company to do business with. Please shop around and find another company to meet your mortgage needs.

Very easy to log on to the secured website where they give you a list of everything that you will need to upload to do the loan application. So far it has been easy and very efficient.

I have been very pleased with Amerisave. Everyone that I have had to work with has been very professional and very responsive to questions. The rates and options are also excellent. I am very pleased so far with everything. I would definitely recommend Amerisave to others without any reservations.

The process of refinancing a mortgage through Amerisave is easy and painless. The loan officers are very prompt in replying to all inquiries. Definitely a stressless process.

My agent was amazing and so helpful. At work I can't really communicate via phone so we were able to email. She was so responsive and helpful. She answered all of my questions.

Amerisave offered great rates and options right out of the box. Their website and process makes it very simple and a very convenient way to download documents. This helps keep everything organized. I would definitely recommend them to any one needing a first time mortgage or a refinance. Even during this busy time for them they have keep me up-to-date on the timeline of our loan process.

Great interest rates with low lending fees. The Loan Originator ** and the Loan Processor ** were very responsive and courteous. Had to provide a lot of documents and the underwriting took longer than usual because so many people refinanced at the same time but Amerisave would keep the interest rate locked during the whole process and it finally got approved. I would highly recommend Amerisave for refinancing!!!

The process of refinancing through Amerisave was simple and clean. The rates and closing cost are outstanding. I received timely updates from my LO explaining the status and all the steps. Second to none. The LO went above and beyond to make certain I understood everything.

Excellent service with Amerisave. My interest rate on my refi was really good. Amerisave kept me updated during my loan process. I strongly recommend Amerisave for any mortgage needs.

Amerisave did exactly what their name says, they saved me a bundle of money with excellent service! Their staff was informative and patient. Thanks Amerisave.

Loan application was January 15th and was pre-approved, locked and also approved through underwriting -- which finally occurred 50 days after application and took 20 days. I have supplied 114 documents so far (I do have a HELOC and a couple of rental properties also, so a couple extra are expected) and many of these multiple times. While I was approved with only 1 contingency (to supply one added HOA document), I have since received no less than 9 -- that is correct, NINE -- additional requests for NEW documents that make me realize that Amerisave has no actual intent on going to closing. IT IS CLEAR THAT SIMPLY DON'T WANT TO EXTEND THE RATE LOCK AS PROMISED (all due to their delays) since rates have since went up and they will lose money.

I had been approached by another company to refinance and all the reviews were very negative. After a little research, I contacted Amerisave as their reputation was extremely positive. I am very impressed with this company. Their website provides many options for interest rates and terms that spell everything out up front. When I asked for a call, no sooner had I submitted my inquiry than someone was calling me. My loan originator was extremely knowledgeable and was able to answer all of my questions. I also appreciated being able to submit all of my documentation to them electronically and the continual updates on where I am in the loan process. Overall, I am very impressed with this company and am glad I chose to refinance with them.

Amerisave has been a great company to deal with both for my home as well as a few Investment property loans. ** has been involved with me now for three loans. ** has come aboard on this last one and also done a terrific job. The rates they offer as well are second to none.

These guys at Amerisave are the big leagues! Don't get discouraged of the process just because it's all done online and through the telephone. THIS JUST MAKES THINGS SO MUCH EASIER! I'm not great with the computer and it was a very pleasant experience because they will walk you through the process every step of the way on the phone.

The process took a while to complete due to the huge volume of Loans they had to handle. The communication from the representatives was excellent, explaining the reasons for the delay throughout the process. The website is easy to use and the whole process was very smooth. Special thanks to ** for their responsiveness professionalism.

Very helpful and supportive throughout the process.

They keep the process rolling and keep everyone informed on the status.

Still early in the process but so far Amerisave and the loan officer I am working with, **, have made the process easy to navigate. I look forward to closing on this loan and to doing more business in the future!

** was the sole reason I decided to go with Amerisave. He was kind and patient, answering all my questions with respect. He never pushed me or made me feel pressured or rushed. He answered all questions I had and returned emails and phone calls promptly. He has kept me abreast of every step of the process. I have not finished the loan process yet, but everything seems to be going along well. My favorite thing is the loan status checklist. It explains every step of the process and shows you when each step has been fulfilled. For rookies like me, it helps me to understand the process.

To date the experience has been good. The loan officer was fair and knowledgeable. The online process has worked efficiently. The process, rates and costs were clearly explained. Response to my questions were answered timely by phone and email.

The Loan Originator and Processor have taken all time necessary to listen to my needs and help me understand the basics and nuances of mortgage financing. Customer service is friendly like a local bank one has done business with for years. The rates and fees are extremely competitive. The online filing process is much easier than I anticipated. The closing has been delayed beyond the lock period, but Amerisave will extend the lock at no additional expense.

My mortgage banker is very responsive--calls back quickly and answers my questions with details. I had an idea of what kind of mortgage I would qualify for but I was a little off the mark.....my banker worked with me to find a way to qualify for the house that I want and was able to get me pre-approved.

From the beginning I sensed this company was different. I like how their rates, points and fees are clearly explained so one knows exactly what the transaction will be. Since my original inquiry, Originator ** has stayed in contact and was always available for any inquiry. **, Loan Processor, is showing the same commitment to delivering great customer service. I am severely "technologically challenged," but have managed to handle this paperless process with the help of Amerisave staff. As a customer I often hear companies talk about making customer service a priority, but this is truly one of the first companies I have encountered making that commitment a reality. My inquiries are answered within hours, not days. I am just a middle-aged gal refinancing her little house, but -- and I kid you not -- I feel like I am getting the royal treatment. I am truly impressed by my experience with Amerisave.

A simple and accurate process. Cost are fair and accurate. Reps are professional, no pressure, knowledgeable. Their website is convenient to use and simple with numerous financing options.

Great service, quick response. Thanks to ** for her great service in helping us with our refinance.

Amerisave is hands-down the best mortgage provider I have found (after a LOT of research, experience & comparison) - personal, thorough service, timely support, and the best rates ever by far. They make arranging a mortgage or refinancing a pleasurable and satisfying experience (I never thought I'd say that!).

I generally don't take the time to leave such thorough reviews as I lead a very busy life, however, I think it's pertinent that I share my feedback and experience with Amerisave so that future prospects can read an honest review from a very satisfied client/borrower. I was initially a bit skeptical due to some reviews I'd read online but I am so happy that I decided to trust my instinct and move forward with them.

** provided an excellent customer service. She took her time to walk me through the entire refinancing process. She alleviated my fear that the online refinancing at Amerisave Mortgage Corporation is NOT a scam. I had the best rate of 3.625% for a 30 year jumbo loan. Just a month earlier I refinanced with another internet lender and my rate was above 4%. Thanks for all your hard work and dedication **. The loan did take a little longer to close, but it was worth the wait.

Amerisave provided professional service and the lowest rate for my refinance.

They were very professional, efficient, communicative and patient. They keep me inform every step of the process and help me get thru every obstacles I had.

NEVER have I worked online or in person with a person who was considerate of my needs, questions asked and timely response. If she didn't know them, she went looking for them. I would ask for her again if I were in this situation or recommending someone to a finance organization. I am a Real Estate Broker and have seen it all... she is the BEST.

Amerisave is a wonderful company. I've had several homes so I've been through this process before and I can say that Amerisave is by far the easiest company to do business with - from my first contact ** to my final.

Amerisave is the best. I was dealing with another lender who was giving me a cold shoulder so I was browsing ** and saw Amerisave mentioned pretty favorably. I reached out to ** and explained my dings on my credit and set my expectations correctly.

Everyone I have worked with at Amerisave has been prompt, courteous, knowledgeable, and accessible. And their rates compared favorably for sure. Couldn't ask for more!

I contacted the company to refinance a rental property. Their service was efficient and professional and their options were competitive. Overall service was commendable.

We received outstanding service from our loan officer **.

The company has a fine online system and very good rates. The problem is that they have very poor underwriting and continue to ask for additional documents that are difficult if not impossible to obtain. It's like they do not want to close the loan. I applied for a simple refinance on a home over 80 days ago. The loan has an LTV of 44%, I have high credit and high income with w2's. Very simple to close but these incompetent processors and underwriters ask for things that are mind blowing. They are so back logged that the loan has been in process for over 80 days and still not closed. Now they ask for copies of my check to the IRS that has not been cashed. I would not recommend them to my worst enemy.