AmeriSave Mortgage Reviews

Applying online with AmeriSave was simple and the whole process took a couple months to get done. The person that I was always in communication with was Jason and he always kept me informed on what was next. He always answered all my questions and I was pretty comfortable working with him. We communicated through email and at times, if we needed to have a phone conversation, he called me and it was never a problem. The rate they gave me is also lower than my previous rate, so I'm satisfied. All in all, they were great to work with and they have a website that you can go to and upload documents that makes the process very convenient.

The whole process was very fast and easy. It took about two weeks. It was very smooth. The rep that I worked with was great and honest. She sent little emails saying what we were still missing, and it was very easy to follow on that kind of thing.

Wayne and another lady I worked with were both very helpful. Anytime I needed something, I gave them a call or an email and they were very responsive in their communications back to me and were always able to get me the information I needed when had questions. AmeriSave did a great job and got my loan closed in a timely fashion. Once we got approved and everything was submitted, it got in their title department and that was the only part that took a little while. But it may not have been AmeriSave's fault. It was probably the contract person they were using. AmeriSave had a good rate as well as customer service and their closing costs were more affordable than some other lenders that you have options to choose from.

They were very good at keeping me informed during the process. My loan originator was always professional and informative. It took very little of my time. They picked the closing company and she came to my work for the closing. I would recommend them highly..

The AmeriSave website and the portal where you upload documents are horrific. They ask for the same information. I counted about eight times I had to upload the same stuff. The biggest thing they need to really take care of is that portal. They only accept PDF format. It should clearly say, “Do not try to upload a .doc. Upload a PDF.” If it's missing something or something's wrong, there should be some alert that comes back to you. Instead, you just wait. You think you've finished. Then three days later, you get a canned email that you have to go back to the portal and you're reloading everything you just finished loading. You don't even know what happened or why you're doing it again. It was just frustrating.

We closed in less than 12 days for our refi. The rep was very communicative, helpful and always available. So, it was super easy.

Technology has allowed people to do a lot of things differently in applications and although the process at AmeriSave wasn’t the best I’ve ever had, it wasn’t the worst. It was efficient and accomplished the mission. My credit score was excellent, so that simplified the process and made it a little bit easier. I provided documentation and uploaded them. I refinanced two properties and the one down South was a little bit easier because there were more comps. But getting an appraiser for the one up North was difficult. AmeriSave has good contracts with good people but not so much in rural areas. They could work on the efficiency of the appraisals.

Alleyah ** made our experience the best loan and closing process, she was easy to talk with and available as soon as possible, at all times. I felt she was a friend that had our best interest in our investment. Thank you for the loan and kindness! Roger and Janice

Jhoan was very professional and communicated very well. He was also very knowledgeable in answering my questions. I decided to go with AmeriSave because my girlfriend was very happy with the process that she had. I checked around as well and their rates and terms were very competitive. It was convenient to do the application process online and the reps were very attentive, prompt, and closed the loan really quick.

AmeriSave called me and said that I could get some cashback. The guy who gave me all the information was Thomas and I enjoyed working with him. He was very helpful and I was happy with his work. But I wasn't really thrilled with his assistant that we gave all the information to because we had to send things four times before they ever got all the information right. It was so aggravating and frustrating. I was gonna pull the whole thing. I called Thomas about it and he would tell me that they got this and that. But his assistant kept wanting more and more of the same thing. Another thing was the process took so long. They kept saying it was because the VA was overwhelmed. Everybody with the VA was doing it now because the rates have dropped so low. I talked to Thomas and three days later, we had things done. Other than those, AmeriSave was pretty good.

I got accepted to AmeriSave just fine but it took forever. I started in July and finished about a month ago. Other than that, the rate and terms I got were good.

The process was very quick and I was surprised. AmeriSave didn’t overload me with so much paperwork as well for the refinance. I was worried that they would have given me a lot of paperwork, like the time when I got my initial mortgage. However, it was very smooth and efficient. The rep was very responsive, answering questions, getting back on time and he also moved quickly in terms of giving me a new interest rate the same day. That was helpful. Overall, it was good. Everything went well with the refinancing.

The refinance process was really simple. It was just a matter of having the right documentation and providing all the info that they needed. But, when I had to deal with the appraiser, they changed the timeframe unexpectedly. There was a little mix-up with the communication with that. Other than that, everything was fine. My rep kept me on top of everything that was going on. He was thorough and tried to find me a good rate. He stayed in touch with me pretty well through the process. I was satisfied and very comfortable working with him.

The process was really good up until we had a situation where they had to resubmit my loan. I was ready to close one day then I got a call the day before saying it got stalled. We had to go back to the beginning. It got stalled another four weeks, which put us in a bind. That aside, my rep did an outstanding job. I was just a victim of the machine there. She did tell me that they were switching over to a new system and it sort of threw everything off. The process itself was actually very easy from what I've experienced in the past. The rate and terms I got were great. We're doing so much better than we were before.

I liked the deal they offered me. The rep was excellent and from the first time I talked to him till the final guy came to sign the papers, everything was great.

I went to AmeriSave and got a 30-year conventional loan with a fixed rate. I had to email a few things to them more than once. I got frustrated how I emailed them or texted them something and they appeared to have misplaced it or didn't see it. Beyond that, everything went pretty well. The process was easy. The first time we got through the process, AmeriSave denied the application and told me the reason was because they were in the process of changing their applications. Mine was on an old application and I had to do a new one. They had approved it then. The process took about five weeks but it could have been a lot shorter.

RoundPoint bought our mortgage. But, they kept asking for redundancy and they changed the interest rate without telling me. So, I canceled the sale with them. The rates looked good at AmeriSave so I gave it a shot. Everything went off pretty smoothly. However, there were a couple of glitches in their software as the guy we were dealing with didn't realize that we had to go to another menu to upload certain documents. So, he called me and said I need to send something in. I looked up in the corner and saw that I could pull down another menu for downloads and found it. But, even that guy didn't know where it was.

I didn't want to do the loan at first because it was so much trouble but I'm so very glad I did now. I did a 30-year loan and it's fixed at 2.5. The process turned out to be okay and most of it was done online. I had a lot of help from my daughters. They both have power of attorney and they had me sign everything. Mostly though, I did it by myself with the loan originator. I would like to have done a better job on my end. I'm not good online. It would take me a while and it takes a lot of patience with whoever I'm working with.

I had a good experience with their mortgage process. Their rep kept me informed.

I liked what AmeriSave was saying and what their approach was. I had six credit cards they were supposed to have paid off. I had six checks to send to those but two of them were identical, and one was not even for the one that I needed. So, I said no and AmeriSave sent me a check for the one that was missing. But, I still have an extra check, and I haven’t heard back from them yet. Other than that, if you're thinking about refinance, go through AmeriSave. It's very friendly and easy to get through.

I refinanced with them and it was painful. Every week, there was something that changed and I had to submit the same documents over and over again. Also, once they pass the documents over to another person, there was no communication. Nobody returns a call. Nothing was clear. The rate wasn't bad but I didn't do as well as I thought. That held me back because my terms went up by two additional years. I think I can go back and bring it back down to where it was. But someone needs to let me know if I'm getting back any money from AmeriSave and how much it is.

The application process was very iterative and the amount of documentation we had to submit was very intense. They’d make requests, and then I'd submit the documents. They make more requests and I’d submit more documents. It seemed like we just kept moving closer to the goalposts. The reps were very professional, informative and very proactive. I'm happy with the final product, and I'm happy that it worked.

In the beginning, it was a nightmare. The first rep was really frustrating. It took us four months to do the loan. Also, the process can be improved. For example, when AmeriSave needs a document, I had to provide and every three weeks, I get another document request. By the time I got the last request, the first one is already out. The rep said that because the first document was already a couple of months old, could I send another one. That dragged the loan process so long.

I was using RP Funding and they were dropping the ball left and right. That's when I reached out to AmeriSave and started working with Matthew. Initially, I didn't know they could also cover closing costs. Matthew knew his stuff. He ran me through the numbers and helped me out. The only thing I didn't like was the withholding of the $500. If I were to choose someone else, I wouldn't be able to get that 500 back, by shopping around. Other than that, they gave me good rates that were in line with everything else. Also, communication was excellent. They did everything they could to maximize what I needed for cash out.

The person who worked with me at AmeriSave went above and beyond, and I felt comfortable with it. She was informative and walked me through it. I started the whole thing in December then stopped. I started back in February and by March, I was closing.

It was a good experience with AmeriSave. This is the first in my life I have done anything this big online. I would have never done this. The fact that I had to do it online, I was skeptical. So, having a brick-and-mortar type of contact would probably bring them even more business. But I had an awesome rep. He was very patient and that was important. He covered every question I had. He was very thorough. He checked me and said, “Why don't you do it this way?” He talked me out of the FHA to save me the private mortgage insurance. Because he said, “With a credit score as high as yours, we can work with this. Why would you pay PMI and stay with FHA, when we can remove that PMI and put you in a conventional loan?” Which I never thought I could do.

Positively awful experience and the most arduous waste of time with AmeriSave Mortgage for our home refinance. After a very long, drawn out, exhausting duplicate stall tactic process and a $500 application fee, AmeriSave decided to CANCEL our application without even telling us! From their dysfunctional interface to submitting multiple requests for duplicate documentation we realize there is a much larger issue within AmeriSave. We cannot even speak to our former loan officer. He has even blocked our email address. No one will return our calls in reference to our $500 application fee that should be refunded to us. I highly suggest consumers NOT use AmeriSave Mortgage!!

My refinance began at the end of November and took until the end of April to get a closing date. I can accept delays due to holidays, etc. but this was absolutely ridiculous. Communication was so poor. Underwriting repeatedly asked for the same documents over and over again, which I continued to submit, then the loan would be held up an entire week, just for them to ask me to submit another copy of the same document. I questioned the loan originator and closing coordinator multiple times about this, and literally never received a response.

The process took a long time due to some kind of underwriting issues but other than that, it was fine. Bart, who handled my loan, did his best to help me out in terms of pushing for the underwriting team to accept the documentation I provided. Also, AmeriSave honored all of the rates that they initially quoted me, even though they were probably long expired.

Amerisave had good rates and the lender fees were minimal. I'm very satisfied with the rates and terms. The rep was also very informative and responded well when I had questions.

Excellent service! Jonathan who was doing the refinancing was very prompt in responding and did help the process to go very smooth without any hiccups. I would strongly recommend him Amerisave Mortgage to anyone interested in refinancing mortgages. The entire process took me only two-three weeks, although they mentioned at least one month to which I was ready.

Applying online was the smoothest process I've been through so far. AmeriSave also fulfilled every goal that I had (the low interest rate, keeping the term, and dropping the PMI). It wasn't just talk. It happened and I'm saving $200 a month. The other thing was I skipped a payment. That's not unusual, but it was nice. My daughter is getting married, and it helped a bit. I was completely satisfied with everything. The lady that handled it was very professional as well. They were very good. In fact, I've thought about recommending them to a couple of people. It was that good.

Hayley ** has been a tremendous help during this time of refinance. She has been so accessible and has been a wonderful resource. She is professional and so friendly. She answered all the questions we had throughout the process. Very grateful.

It was painless. I worked with Benjamin ** through the entire process and he ensured I was appraised of all documents needed upfront and when we needed to sign disclosures or other. I cannot say enough good things about Benjamin and his high level of personalized customer service.

Overall, my experience with AmeriSave has been very pleasant. Sometimes I'm skeptical of companies engaging in "bait-and-switch" tactics, but that was NOT the case with AmeriSave. I got the interest rate that they had promised from the very beginning. The only negative is that the loan took about a week longer than expected to close. Looking at the big picture, that was only a minor inconvenience. In fact, my experience was so positive that I am working with them on another for a second home. Terrence ** was my loan originator and he has been excellent to work with.

I recently refinanced my home and wanted to take a moment to say how much I appreciated the professional attitude and kindness AmeriSave gives its customers. I especially want to thank Matthew **. He went above and beyond his job scope to help me! Resulting in a great experience with AmeriaSave!

Their rep was helpful. The loan was expensive, but it suited my needs.

We had an awful experience with AmeriSave for our own refinance and decided to choose another lender after a long, drawn out process. Aside from their clunky interface to submit documents (which would also repeatedly ask for documentation we had already sent), there was a bigger issue that really soured our experience.

I went and registered at a couple of different places and Amerisave was the only one that called me back to be interested in such a small mortgage. The rep, Henry, gave me a great interest rate. He told me, “I can't wait too many days because they're starting to go up.” I talked to my wife that evening and I got ahold of him the following morning. He locked the interest rate in for us. It was 1.8% which is the lowest I've seen online. Even when the young lady came to do the notary work, she was surprised. She said, “This is the lowest one I've done all week.”

One of the things that stood out about my rep, Jonathan, was he was interested. He even answered my request over the weekend. There were also some cases that he would talk to me after hours. He was with me since the beginning and he walked it through. That's really what shocked me about the service that I received. I had purchased my home back in 2013 and the rates were high. I cut it in less than half by refinancing with Amerisave. That was a big break for me and my family.

Bradley ** and his team worked on my refi. The rates were super-competitive. The process was super easy. I dealt with Bradley through the process. He is AWESOME, DEDICATED, AND RELIABLE. The process was great in general. A little pressure with getting on the loan closeout schedule. The AmeriSave portal was easy in completing paperwork.

I contacted two lenders and the gentleman from Amerisave contacted me first. He seemed very knowledgeable and upfront with all his fees. He seemed like a legit person to speak to. He was extremely helpful and available at all times of the hours.

I've refinanced my house twice and the first time I went with my old army bank. It was an okay process but it took a long time and the interest rate wasn't that great. When the interest rates went really low, I refinanced again. I did what I never do which is go on the internet and google low interest rates. Amerisave popped up and I found out they're out of Atlanta, Georgia which is close to where I live. I started the process and it’s always a long and painful one but Amerisave was as good as I could imagine. The guy that serviced my loan did a really good job. They don't let the client sit on paperwork for a long time. Every time there was something in my portal or my inbox to sign or to do, I got an email and sometimes a call, which is helpful. It probably sped the process up by 20 days by just making sure most of my documents that I was sent to sign would get right back to the portal within an hour or two.

Customer Service is excellent however, there has been nothing but mistake after mistake. I honestly wish their customer service team learned from their management team. I am thankful that they are attempting to fix the problems. It's very frustrating to be patient with trying to use the call center.

The gentleman that I spoke with called me immediately and answered all my questions. He was very professional and everybody was most helpful. I got emails when they needed more information and I provided it as quickly as possible. They were good at telling me, specifically, what they needed. Also, I'm content with the rate and terms I got. I would recommend AmeriSave.

I liked the rate that Amerisave offered and Lindsay who I was working with made everything so easy. She made herself available whenever I needed her. However, communication between the various ends of parties could be improved. The title and underwriting folks were asking for information that had already been supplied. They need to do their homework because the answers they were seeking were provided for previously.

I applied, thinking just another mortgage company. I was pleasantly surprised by their response to my needs, their great rates, and the help that I got applying. I would recommend this mortgage company to everyone. The help that I got on the phone and by email was great. The closer came right to my home when I was available, and closed the loan in just an hour or so. Again, I would recommend this company to anyone.

I had been working with another company out of California and was getting a little frustrated because every time I needed a question answered, their rep would say say, "I'll call you again at this time." It would be a day or two later that I would hear from them. When I saw AmeriSave, I filled out a form then a rep, William, called me. Because I work for a police department, I'm always a little suspicious of people that call me that way. I Googled his name and he came up that he worked for AmeriSave so I felt a little more reassured that he was legit. He was responsive. When he said he was going to do something, he did it. He had answers and was easy to work with.

The lending process took a little bit longer than I was expecting because I didn't have all the paperwork ready but everything was pretty easy. The rep I worked with was very helpful and explained everything I needed to know. AmeriSave helped me a lot.

The refinance process was smooth. The rep who guided me through doing everything was helpful and compared how the market is, the rates and terms were fair. I’m happy with it.

Their application process was really good. Amy did a fabulous job. I had some questions that she wasn't able to answer for me quite as fully as I wanted but they sent me to her boss. They all did a fabulous job. There was a point, the numbers kept moving where it was questionable as to the loan being beneficial for me to do and they explained it up where I was able to grasp it. However, there's an automated system where there's a user portal and I kept getting erroneous requests for the same document over and over that wanted something signed. I did it and I reuploaded it. I finally figured out to just email it to either Amy or to the document specialist. But that was the only hiccup and it was to be expected.

AmeriSave has a better offer than other people. The reps were very helpful and the terms were exactly what I expected to get.

Wow! What a pleasure working with Amerisave team member Mae **. She was very keen to make things straight and easy for us. Our refi is completely done within 3 weeks since I started my initial conversation with her. I would certainly recommend Amerisave to my friends and families.

My application process with AmeriSave went very smoothly. Everything was easy and I'm pleased with everything. I would recommend them.

Fast and easy. Everything done electronically except for the closing which required a notary. Very fast responses and very knowledgeable people. Would be more than happy to do business with them again. The rates were be competitive with the other companies on the market.

The team that managed our process was excellent. Especial kudos for Tai and Danya, for their responsiveness, and ability to walk us through the entire loan experience, from application through finalizing the loan. I would highly recommend this business for those seeking a fair, and equitable mortgage loan. 5 out of 5 Stars.

The guy I spoke with first was very good at answering all my questions. I like that. The process was easy and it was a smooth transition. The guy that I was working with was really good about getting back to me quickly.

Obtaining a mortgage through AmeriSave was one of the easiest processes that I've been through on mortgage lending yet. I've refinanced a couple times with other lenders and it always seemed like I provided paperwork and then I had to re-provide the paperwork. With AmeriSave there was no hassle and no runaround. What our representative text or emailed, we got him. And he was totally satisfied with 100% of the time. We had to redo one email because I think he either misplaced it or it got deleted. But there was no sweat off our back. Do AmeriSave. Don't hold back.

My first 2 loan officers were too busy to work with my refinance. My 3rd loan officer, Paul **, returned phone calls and emails until I paid the $500 fee, which I understood to be a rate lock fee. Paul ** did not respond after I paid the $500. After 2 months of auto-generated emails, I finally called all of AmeriSave's customer service numbers until I found someone that sent my contact information to their customer service resolution department. The person that called me back put me in contact with Paul **'s manager, Sean **. Sean informed me that Paul ** did not lock my rate, costing me over $10,000 in extra rate cost, above what was quoted to me, and what I applied for multiple times.

It was the first time I had done an online mortgage and it was really simple, so I really enjoyed it. It wasn't a big hassle at all. Their rates were very competitive. There were one or two companies that were offering similar rates. Amerisave was one of the better-priced loans. There weren't a whole bunch of points you had to pay upfront and the loan origination fees were reasonable. The rep I worked with was also really good and very energetic.

The AmeriSave rep was great to deal with and he made the entire process as easy as possible. He ended up giving me the best deal. The application and the underwriting process took longer than expected with COVID and everything going on, but it went smoothly.

The advisor called me and walked me through the process. We got it done in less than 15 minutes. He was very personable, answered every question, and got back with me every time I reached out with a question. He was part of what made it so enjoyable. Then the way they came out and did the closing was wonderful as well. I've done a few houses in my life, but this was the easiest one I've ever done.

I have gone through a few different refinances in my life and this was by far the smoothest, easiest processes I have gone through. Tony ** was great and made this process so easy. I didn't feel like I had all of the small stuff to deal with like I had in the past. I can't recommend AmeriSave Mortgage enough.

My experience with Amerisave Mortgage was positive. I would definitely recommend them for refinance consideration. My loan representative (Tim B** was very professional, and stayed in contact with me during the entire process. The loan process was 4 to 5 weeks, but would have been faster if I would have been more organized.

The process was quick, simple, and straightforward. I was contacted by a loan originator who was super clear and concise when we discussed options. Then I was properly and carefully taken care of by the loan processor and the mortgage assistant who would answer all my questions even asked on Friday night. The fees and rates were also very competitive, so I canceled an almost complete application with loanDepot and closed with AmeriSave.

Their process was a lot painless than I thought it would be. We had refinanced before when interest rates were down so we thought we'll try it again. This time was a lot easier. We did everything over the phone or online, up until the closing and someone came to our house. It took us 30 days to get ours done. The guy that came to do our closing said that’s really good. The rep made it really easy. If it was something I didn't understand or couldn't do, he did it for me. He was very helpful and really good at what he did. I would recommend Amerisave. I was really satisfied and impressed.

We gave them the information they needed and they did everything pretty fast. The application took four weeks. I had tried somebody else previously and it was a nightmare. With AmeriSave, the speed was good and they didn't ask for a thousand different little things that they didn't really need. If you want things wrapped up quick, they were right there. The online process was really easy.

SO convenient! Everything is done online, yet we never felt like we left to figure anything out on our own; thanks to your wonderful loan officers. :) I will most certainly recommend AmeriSave to friends and family. Really great job Guys!

Everything was easy with Amerisave. They always have people responding really fast if I have a question. I'm super thankful to Greg. He was fantastic from the very first day since I applied. He was on the phone explaining things, very detailed and patiently. This was the first time that I was doing this, so I had lots of questions. He was always available. However, I kept getting a lot of automatic machine-generated text and emails. But I was happy with AmeriSave. They don't try to scare customers off to get their rates. The whole time, the rep was confident that he was giving me the best deal and he did.

We did a conventional 15-year mortgage with AmeriSave. I had put a request in to get information. They called me back within minutes. It was very quick, went through some questions and sent everything online. Within a month, everything was closed out. Their website is good. Everything was self-explanatory. The rep was amazing, very professional and kind. We were going back and forth on the terms and the rates and he was very thorough. I would email him and he would be back within hours. He was very considerate to any of my concerns and made sure I knew what was going on all the time. They did a great job.

I just signed up with Amerisave and I was comfortable with their online application process. My rep was communicative and helpful. He's always trying to get updated information. But, they applied for the title deed but the rep did not receive it. It made me wait more than three weeks.

Excellent service, the agent Marquis ** was amazing! He did not hesitate to spent the extra time going over each detail with me, explaining simply and clearly my benefits. He was available anytime for my questions! Very efficient, very explanatory, and very straightforward! Thank you, Amerisave!

I was referred to AmeriSave by my ex-husband. He just refinanced with them and said that it was a fairly quick and simple procedure. I checked them out and it worked out fairly well. The rep I worked with was very responsive to any of my questions. He was very pleasant. They got me where I wanted to be and definitely saved me a few hundred dollars. I’m happy about that. Definitely better than where I was when I first got my mortgage.

I had never done this before so I had a lot of questions and a lot of the other lenders didn't call back but AmeriSave was very attentive and answered all my questions. Also, their interest rate was good. The only downside was their closing costs were a little high. Also, I had so much trouble with the application. Down here in Kentucky, the internet service isn't really well so the online application was a little tougher. But they helped me along the way and they showed me how to do things.

If you were technologically savvy, their process was very easy, clean and quick. They handed me off from the person who started with the application to the loan officer. It was a smooth handoff, both of them checked in with me from time to time making sure everything was going smoothly. I'd had a situation where I thought I uploaded the document, but the system wasn't saying it was there. So I sent a quick message to both of them, said, “Hey, I think this is there, but I'm not sure. Please confirm.” Within two hours, they had responded back. “Yeah, the document’s showing, not sure why the site wasn’t showing it. But yes, we have it.” They were on top of it.

Truthfully, from the beginning to the end, the process was seamless and transparency was front and center. Any questions I had were answered within hours. My experience was excellent, therefore, I would readily recommend AmeriSave for refinancing. Closing was also much sooner than expected.

They have excellent communication. My loan officer was Samantha. She was extremely helpful. Every time I wanted to ask them a question, she always was either available or called me back immediately. The process was really fast. Compared to the other company that I went through, AmeriSave was so much better. When they told me it was done, it was done. There was no changing. They have a goalpost. I've been through a lot of refinances and original mortgage originations in my life, and this was easily the best.

They took so long that I had to resubmit paperwork because the original paperwork was now outdated. This happened at least two times. The closing documents that outlined what I needed to do/provide for closing were totally inaccurate. This caused more delays. I was later told that AmeriSave did not follow these rules, so why send them to me. Finally received my third or fourth closing document on a Friday. Set up my closing date/time for Monday at 8:30. They canceled this because 8:30 was too early for them to provide the documentation. They then took it upon themselves to charge my closing time to 5:00. I did not answer the phone the one time that they called me so they picked a time for me. Closed on 2/22/2021 and today is 4/10/2021 and I am still waiting to receive my new title/quick claim deed from them.

This was the most pain-free and quick refi I've ever experienced. They were super helpful and took the time to explain one option that I had never considered before. When it was all said and done, I was able to drop PMI, lower my already low rate, move to a 15 year repayment plan when I had 25 years left on my previous mortgage, AND ended up saving around 50k in interest over the life of the new loan. I've even opted to pay just $30 more a month which should put me at paying it off in 11 years vs 15. I may actually be able to retire when retirement comes around!

My experience with AmeriSave can be broken into two distinct parts - before working with JR ** and after. Once he was involved, the loan process was completed in a timely and responsive manner. Before he was brought in to complete the loan, the loan originator was mostly non-responsive and refused to communicate in a timely manner. She was obviously inexperienced and unaware how to handle a loan with the complication of a land lease. Although she was very nice when I actually spoke with her, she ignored my repeated pleas for status. It took over 123 days to close this loan.

After searching for the lowest rate at the lowest cost AmeriSave offered us both. Their loan personnel were a pleasure to work with. I’m very satisfied with my loan and would recommend AmeriSave to anyone in search of a loan.

I was very happy with my experience refinancing my mortgage with AmeriSave. The process was quick and I was guided closely by my Loan Representative, who was supportive and helpful every step of the way. The rates were competitive with, if not better than, other mortgage companies at the time; but the customer service was truly outstanding.

My experience was easy and pleasant from beginning to end. Thomas ** (I think that’s his last name) led me step by step. His response time if I had a question was amazing. He returned my call or text within 15 minutes every time. The process was very quick. My friend began her refi weeks before me and I finished a couple of weeks before her! Every person I dealt with was very helpful and pleasant. I highly recommend AmeriSave.

The rep was really good. She was very personable, very responsive and easy to get ahold of. The process was quick and painless. It was the easiest home loan I've ever done.

Going to AmeriSave's application process online was simple. We only had one issue I had with the whole process. In 2000, the people that owned the place had the property foreclosed. A broker bought it from them and I bought it in '02 which was set for all that time and I've refinanced it twice. I sold a property in June of last year. The broker put a thing on the property that said it was a foreclosure. They messed the paperwork up.

The application process was very easy. I did it online then they contacted me. It didn’t take that long either. They kept in touch with me and let me know anything they needed. They handled everything perfectly right down to the closing. Their rate was the best I've seen around. Everything was above 2 and I got 1.75 from Amerisave.

Had a great experience with Stephen and Tammie from Amerisave. They handled everything accurately, quickly and were very personable. We got a good appraisal and a very good rate and are much better off than we were before. We were able to cut our previous mortgage in half and lower our payment.

I have spoke with Valerie and have to say she has been the most helpful and has resolved my issue. Thank you Valerie for going out of your way to fix this.

The rep was great. She called me multiple times. There were several questions I had and she walked me through the process.

The first person I spoke with, Joseph, was very responsive and answered all my questions. He would respond to my emails or calls in a timely manner and he was easy to work with. But for the closing, a guy had to come out to my house and the scheduling of that from the underwriting wasn't coordinated very well. I spent one day waiting all day and no one showed. That was on a Friday. But they came out that next Monday. Other than that, the appraisal was done when it was scheduled. The rep came out on that day at the time and the appraisal was good.

Bridgete from Amerisave did a fine job and everything went smooth. They advertised the rate as 1.8 and I ended up at 2.5 but that's probably par for the course.

Refinancing my home’s mortgage through AmeriSave was a quick and painless process. Tammy was great! She was there for me each and every time I needed her. She went the extra mile! I would definitely recommend AmeriSave to anyone! Thanks!

Amerisave made refinancing my home easy. My experience was nothing less than amazing! I was happy about the money I saved once the refinance closed. Customer service made me feel that i was special. I would recommend AmeriSave mortgage to everyone.

They had the rate information on the website that I found where I could just look at. It gave me the list of rates with the fees associated with it. So I could just see upfront how much I was buying or paying to get the particular rate I was looking for and get a sense of that right at the very beginning. I started the process of entering my information onto AmeriSave's website. Once the person who called me spoke with me, he was just fantastic.

Anthony provided a lot of options, which really helped to have an offline conversation among the family members. And he answered the phone and returned my calls. Also, when I compared it to the other options that I had with other lenders, the rate and terms were competitive enough and suited my requirements.

Amerisave's application process was not the best but I've had similar experiences doing mortgages and refinances so it seems to be consistently lackluster across the board from a user experience perspective. There are a lot of duplication and a lot of learning that are going on in the web based transactions related to mortgages. But they're doing the best that they can and the tools are catching up. The big thing that Amerisave did do well despite the limitations of the tool was having a responsive representative. They have friendly representatives that are willing to answer questions and work through to satisfy objectives.

On January 21, 2021 I started a mortgage refinance process with Amerisave Mortgage. My Loan processor was Bryce **. Bryce and I discussed the loan, including the loan rate. I was happy with the initial loan rate of 2.75% for a 30 year mortgage. I asked Bryce to “lock-in” the rate. Bryce explained that it was Amerisave’s policy not to lock in rates because “if the rate dropped, the customer benefits and if the rate goes up, Amerisave will issue an exemption to get the rate back to the rate on the signed disclosure.” This sounded like a great deal to me, a can’t lose situation.

Tyson provided great service. He is a great asset for your company. Would recommend anyone to Amerisave with customer experiences I received. My process was smooth sailing, everything happened as planned.

We refinance our property with Amerisave. Kevin ** helps us from beginning to end to process our loans smoothly. He is very professional, knowledgeable and he responds our emails right away. I will definitely refer Kevin and AmeriSave. Even Jacqueline **, and Solidifi are very helpful.

Everything went very well with AmeriSave. They offered me the best deal for the lowest price. The rep was really great. Kept me informed on everything, whether it was an email or a call. We only had one snafu and it wasn't on his part. It was on the notary’s part. They just couldn't pick up the times that I explained I needed for them to come due to my schedule. But they were finally able to add an extra week and were able to schedule him and get it at the times I needed them. AmeriSave was one of the best ones I found.

The process with AmeriSave was one of the easiest mortgages I've ever done. The only thing that bugs me a little bit was that I would submit stuff and for the next three days, I would get an email or text that I need to submit stuff that I had already submitted. Other than that, I was very impressed with it. I'll be using AmeriSave again.

I have a friend that had just refied and he told me about the rate he got. He said that Amerisave's service was good and doing everything online was real easy. They have the closer come up to the house to do the closing. I did the application on a Sunday night at about 6 o'clock. When the options popped up where it showed what I wanted to do as far as did I want a lesser percentage rate, a lesser mortgage payment and less years, that was good. It gave me a number of options and the approximate monthly payment next to the options. I picked the one with the lowest possible monthly payment then ran through it. I got a call the next morning from the originator. I was shocked because the rate that popped up on the screen was 2.75 and when the originator called me back, he said it was down to 2.25 so I couldn't be happier. I locked in immediately and was thoroughly impressed by how quickly things went and how easily things were able to be done.

So far so good. Everything went well in the process and closing. It seems like we got a good deal. I guess only time will tell though as I am not super knowledgeable with all this stuff. Jordan was very helpful, and available when needed.

I'm very happy with the end result. It took a long time. But besides that, it turned out good. The mortgage processor was right on top of everything.

The first interaction that I had with the AmeriSave agent when I called was kind of positive but there was confusion because not all information was available at the time. Eventually, someone took over and walked me through the process. It was very clear and straightforward. Also, they have a website where I could create an account and log in so I could keep track of the process. The whole setup of AmeriSave is really good. I had a good experience from the beginning until the end of the refinancing process. I've told my family to try AmeriSave if they need to refinance because of my experience.

At first, Amerisave told me the rates would change. It'd be a floating rate which was suspicious but they cleared that up. At one point, someone switched up who I was supposed to be talking to. They also said I would close earlier but they closed later than they said.

Applied on line and I was refused, A few days later Charles ** called me and went over my information and got me approved and bills paid off within 21 days. I would recommend Charles to everyone. Thank You.

The application process was easy thanks to my loan originator. He was helpful in all explanations and questions I asked of him. I liked submitting all forms and signatures digitally. They were very communicative each step of the way! I would recommend them to anyone.

The AmeriSave team was very informative and responsive to all of my questions and concerns. The whole refinance process was quick and easy; we were able to close within four weeks from application to closing. Angie and Ariel were great to work with and always quick to get answers to my questions.

Fast, friendly, and excellent service! Lacy was so easy to work with! I will do business with them again! 2nd time working with this company, both times have been no less than 5 stars! Start to finish in under 2 weeks.

Look no further. If you want great customer service, exemplary professionalism and hands down, an all around GREAT experience!!! My loan officer, Richard **, is ABSOLUTLEY INCREDIBLE!!! He took the time to explain details, research options and attend to my every inquiry. The process was so seamless and precise we were able to do just about everything remotely using their online tool, that I almost wondered if I had dreamed the whole thing! It was so easy! I have already referred a few friends, but I have to admit, I will be looking first to AmeriSave for all of my housing refinancing or purchasing needs in the future... They just know how to do it RIGHT! Thanks, Richard!

I am very happy I chose AmeriSave to hold my mortgage. It was a smooth journey. If I refinance again, I will surely choose AmeriSave over and over again. I have already recommended AmeriSave to friends that are hesitant to contact a mortgage company. I advised how different and awesome AmeriSave was. Thank you!

AmeriSave is a very good company for a mortgage. I was looking for cashflow to pay for the improvement of the house and I don’t have anybody to leave my house to. I went on a regular refi and cash out and the rate and terms were what I was looking for. I wish I had gotten a little lower rate now because it kept going down, but I got a good rate. I went ahead for the longer ones.

I didn't like the fact that the application fee was $500. I wish that was disclosed upfront. But the process went quickly and the rep I worked with was fine. They let me know what my responsibilities were, what I needed to provide, and gave me a timeline. The process alone was within two weeks.

The fees were a little bit less with Amerisave and the rep was back to me very quickly if I had questions. The closing was at my home and it was very easily scheduled.

The application process was easy. It was much easier than whenever we bought the house, getting all the documents together and getting everything taken care of. Everything was great. I was happy with the rates and terms. It was what I thought it should be and it was exactly what I was looking for.

There was an issue with regard to the appraisal of the house. We feel that the appraisal came in lower than what it should have been. There was a change in the price in the contract and that wasn't communicated to the appraiser in some form. Also, we had a bad experience with the first loan officer we worked with. I had to talk to the branch manager and they were able to help me get a new loan officer. The second loan officer we had was very responsive and easy to contact. He had a lot of good information and made the process very easy.

I applied for a home in October of last year. Because of covid where I could defer payments, I deferred three of them. It took me until March to get the loan to go through because of all that which shouldn't have taken that long. I'm doing a refinance on my loan to get a lower interest rate. I got approved of that and they were supposed to wire the money to Amerisave on March the 22nd. Amerisave sent the money back to First Am because the amount wasn't right and they didn't have correct payoff amount. I had a payment scheduled for March the 16th to pay $1,094.83. After I scheduled that payment, two hours later, my loan processor called and told me that she had great news, that we were going to close on the 17th. I tried to cancel that payment but I couldn't. When I talked with somebody there, they told me I could call to make them stop payment but evidently, that $1,094 didn't get included in the payoff statement.

Despite a few delays and some confusion from the previous mortgage company's information, Colten was consistent, patient and incredibly helpful. I would HIGHLY recommend him and Amerisave for a purchase/refi. A great rate and a great experience as well... Thanks Colten!!

I am writing to share my experience with AmeriSave during my refinance process. It is important the public view this and understand if they choose to work with this company there will be a high degree of unprofessionalism, lack of communication and just plain stupidity. These guys strung me along for 3-months saying my loan was about to close, only to find out they wanted more money to close the loan. Buyer beware.

AmeriSave's application process was a little tedious because we had to keep providing information. I had sent some trust documents that which I thought were the ones that would apply. Then, they said they wanted the entire trust document which didn't really apply, as well as our medical stuff and living will. That was a little odd. They just kept asking for more and more things. I was also worried about doing it because of the costs involved. It seemed like an awful lot of money so that made going through with it a little scary. But, their customer service team was always really good.

The application process with AmeriSave was convenient. Everything was online.

I talked to quite a few lenders and John from Amerisave gave me some good information that shifted a lot of things I had planned. I ended up going with somebody else then I went back with John because he was very informative. When I contacted him, he walked me through and asked me a few questions to try to understand what my needs were and what I wanted to accomplish. From there, he was able to point me in the right direction. Once I ended up coming back, he pretty much told me the same thing. He walked me through completing the application which was nice. He was able to reply to me either through phone call or email. Whichever method I wanted, he made himself available if I had any questions. I've done quite a bit of loans and refinances and by far, this has been the best experience I've had because I grew as far as content knowledge is concerned. I was hoping to go a little lower on the rates but I was fine with it.

AmeriSave was a little bit more nuanced than LendingTree which had a website that was kind of confusing. After I got the information, I really liked how when I called the AmeriSave number, I got someone directly. And it was the same person constantly back and forth. The communication was really good and the information I got had a lot of details I was looking for specifically - the various rates, the different options. It was really good customer service right off the bat. The process was extremely quick. I was really impressed with AmeriSave. I've done a refinance and bought a house before and they are the quickest and the most informative.

I made the call to Amerisave and talked to Jeff. It seemed like it was a pretty easy process and they had all the things I was looking for so I didn't think about going anywhere else. I liked Jeff. He was easy to work with and informative. The rate ended up being good but the only concern I had was there was some delay that kept me from getting a better rate which went up like two-tenths of a percent. It seemed like it was kind of a pain for my HOA stuff to get whatever information they needed when they were supposed to. I ended up having to go several times and intermediate that half a dozen or more times. It was very frustrating but that was the only unpleasant experience. This is my second refi and overall, it was easier than the first one with someone else.

I was happy with Amerisave and I would recommend them. There was good communication with the rep. Any questions or concerns I had were answered quickly.

Worst experience of my life. I'm incredibly frustrated, upset, and confused about my experience with AmeriSave and with your team, specifically Michelle **, and Chris **. Last week Michelle emailed me on the 24th of March to say the loan is in final underwriting and it should be done "this week" (4th or 5th time I've heard that one)I emailed on Friday of last week to ask for an update. No response. I emailed again Monday. No response. I emailed again yesterday. No response. All of these emails were to all 3 of you. All I'm doing is going off of YOUR words and asking for an update based on those words. This is approximately the 15th time that I reached out and have gotten no response back after multiple days.

I have had many mortgages over the years and this one was certainly the easiest. My son had previously obtained a mortgage from AmeriSave and he recommended them. Everyone was professional, friendly and efficient. I highly recommend using AmeriSave and would absolutely do so again.

Highly recommend AmeriSave. Excellent customer service great communication. Refinancing completed and closed in just over 30 days. All the AmeriSave employees I worked with during the process were very helpful and knowledgeable especially Tinuviel

Jonathan Belden was absolutely fantastic... he has awesome people skills, great knowledge of his job, and the main reason why I chose to join the Amerisave family within 5 minutes of speaking with him... I must be honest...you folks are doing your company a tremendous disservice by not moving him up the ladder to some sort of management position.... he would flourish and so would everyone beneath him.... He is an absolute gem and I would 1 million percent refer any of my family or friends to Jonathan!!!!

The whole process was great. I initiated and it closed very quickly in 17 days. I was very satisfied with the timeframe and I was happy with my rate.

I used Amerisave several years ago and had a good experience so I used them as one of my options this time. Their rate was the best that I received of the options that I sought so that was one of the factors I chose them. The rep, Sharon, was very thorough and followed up regularly. The only complication we had was with the title company. Our house was in a trust and there were some complications in how that was put together in the closing documents. There were some of the signature lines that were kind of mixed up in the closing process. It may have been done right but it was confusing to me and we ended up having to delay our closing to make sure all that was correct. I don't think that was anybody's fault though. It was just kind of a confusing thing with the home being in a trust.

The person I dealt with was nice but the application process was choppy. She was somewhat new from what I learned later. When I first applied around November 6th, I did in my name only. The property is titled in my wife's trust and the rep should have picked that up. We went all the way ‘til January, about 70 days later when it was ready to close. That was when I was told that the property title was in my wife's trust and she had to be on the loan too so they just couldn't add it to the loan. They had to restart the process completely over again.

Manny did an excellent job and gave me all the information I needed to move forward. The application process was very simple. There were a lot of eDocs and made it more convenient to sign everything electronically. Then when the gentleman showed up at my house, he was very straightforward. He was on point at exactly 5 o'clock that day and in less than 30 minutes, we were done. It was a super smooth transaction. Also, I can't believe I got the rate that I did when I got it. It's way above average. Everything was perfect.

I thank Amerisave for a good deal. It was very good to work with them. The rep I worked with had all the knowledge I needed to know and if he didn't know, he found out and got right back with me. Another rep, Angela, stayed right on top of things. However, I got a little aggravated. The process took too long. Every time I turned around, they wanted another piece of paper.

Completely painless process. Love that it was all done online. Janelle was a pleasure to work with and explained everything in professional and easy to understand detail. Shana was also very friendly and explained the closing process. I have already recommended AmeriSave to a coworker.

AmeriSave's loan origination fee was a lot lower than some places. Also, their rep that we worked with communicated very well with us and he was quick to get back to us about any questions we had. He made things very easy. The process from start to finish was quicker than I thought it would be.

Amerisave was the quickest to respond and assign me a loan originator who was very professional and diligent about making sure calls are returned. She was on top of things with me. When I had questions about how things were supposed to be completed, she was right there for me. It felt good right from the beginning. I provided a couple of quick pieces of information and they were accurate about what they said for each step. They also had a nice website where I was notified by emails when I had items to complete. It made it real simple to track where we were at.

I write this review to help others make an informed decision on selecting a dependable company for home refinance based on my experience. Unfortunately, I am having a horrible experience primarily due to lack of communication. I started the process with loan originator, Anthony **, in August 2020 and the process has not been completed (currently March, 29, 2021). During this time period, I missed the opportunity to lock in a solid rate because rates have increased since then. I had to initiate several of the conversations and would on occasion receive automated reminder texts because my financial documents would need to be updated. Perhaps it was the loan originator, so I attempted to switch over to a new loan originator, Jordan **. I was instructed it would take one hour to switch over the loan originator in the system and I would get a call back. Never got a call back. Where is the professionalism?

The loan officer was really professional and accurate with his numbers. I was happy with his performance. The lending process took a little longer than I expected because they were really detailed as far as documentation needed, but I got exactly what I wanted and everything went well. There were no secrets and I like that. I would recommend AmeriSave.

There were some communication issues that made the process take a little longer than it should have. The mortgage balance and what the mortgage was supposed to be had changed a couple times but everything else went smooth. We worked with Trey and was very good. We got good interest rates and the closing costs were lower than anybody else we could find.

I spoke with Lynn and she went through all the questions I had and she was timely in getting back to me. Lynn asked if it would be better to communicate through text or phone call. In the beginning, texting was good then we were able to touch base through a phone call. She went through everything. I told her what I was looking for and she went through what she felt was best. She sent me all the numbers. I was looking at a couple of different rates. She talked about the closing costs and she was really informative. I've never experienced that before with anybody so it was nice. She said, “If you go through this, your closing costs will be a little bit higher,” then explained the reason why. She worked with me as far as good timing for me and not for her. She was good at calling and shooting me a message. I live a busy lifestyle so I loved the text message from Lynn saying she sent a document that you needed to go over. It was so much easier.

The reps were great. There was a little too much back and forth with the underwriters, though, and I had to resubmit too many things. Other than that, they were very responsive.

I had already been starting the process with another company and wasn't satisfied at all so I started shopping again. Michael, the specialist that I contacted, was the second one that contacted me. The conversation, the rates and the whole process of him convinced me to go with Amerisave. The whole package was beautiful. There was a little bit of miscommunication at the beginning. The title company requested my husband's death certificate but he’s still alive. That part did scare me a little. The names were not that clear so they had to be corrected but they were fixed right away.

In the beginning, the experience was great. I liked what AmeriSave has online. It’s really easy to collect documents. Sometimes, there are a little bit annoying reminders for the documents that I already uploaded. Why was I being asked for the same documents over and over again? The reps told me it was because there was a bug in the system.

I refinanced with Amerisave and the process was good.

The lady who I worked with was amazing. She stayed with me the entire time and was always in contact with me. She told me everything I needed to do to get through the process. My interest rate went down and I went from a 30-year fixed to a 15-year fixed. For someone that's going to help you through the entire process and friendly, keeps you updated, and doesn’t leave you hanging, I would go with AmeriSave. The only thing that I wish AmeriSave didn't do is sold my mortgage already and sold it to Fannie Mae.

Amerisave was more flexible and the rates and fees were better than some of the other competitors. Everything went fine though there were a couple hiccups as far as removing the escrow 'cause I pay my own taxes and my own insurance. They kept resending me information that still reflected escrow and taxes being withheld at the new mortgage company. But that got cleared up. The rep was very responsive and always working to get the situation corrected.

Keeping their information current and up-to-date on the internet will help relieve some of the anxieties that folks like me have. They could let folks know what their process is and how they help get the loan needed. But Mahmoud, the rep I worked with, was very involved. The belief that they're not trying to take me for my money type of feeling helped with my anxiety. Somebody was legitimately working with me, making sure that I had all the information, and walked me through the process on the website. I felt good about it. One minor complaint I have is that when I believed the checks were going to go to the bank, it was mailed to my home. I'm temporarily assigned in another state and I had to drive all the way back to handle the business.

A friend told me about Amerisave and it was all great. The process took a couple of weeks which was quick.