AmeriSave Mortgage Reviews

AmeriSave was a little more responsive when talking on the phone and we ended up clicking. And they seemed to be better. However, obtaining the mortgage was a pain in the butt. It was just a lot of forms. AmeriSave had to have 12 months of payments from my girlfriend’s part of it. So, the income had to be adjusted. And then, I gave them 11 months, but they wouldn't do it without the 12th month, so I had to wait an extra month. I get it, it’s the law, but it was just frustrating. But it really wasn't AmeriSave’s fault.

I did refinancing with AmeriSave before. Recently, I decided to go with a 30 years fixed loan with them. They have a good process. I'm reasonably happy. They did everything. There were some delays but not big ones so everything worked out fine. All interactions were online. They place a task there for me to complete, like a couple of some documents or they will send emails with questions or answers to my questions. So it was very good and very fast.

I refinanced due to the lower interest rates that are going on right now. I did a bit of shopping around online. I came across AmeriSave, and they were really helpful through the process. With my last experience, I had to do it all in person and it was a lot more hectic. But recently, the most resounding aspect of it was to be able to do it online and not have to be somewhere in person, because I live 55 miles from a big city. I didn't need to provide many documents since it was a refinance. It was like transferring some of the things I already had, except for appraisal. I had to do another appraisal and normal steps of a mortgage. You had to show your income, last bank statements, and all the various qualification forms. It just fell into place.

I was comparing rates. I did an online application which went to several different lenders. AmeriSave Mortgage gave me the best numbers, so I went with them. Overall, everything was pretty smooth. I'm doing my investment property now. I have the two homes with AmeriSave. I just did my primary last month and I should be closing soon on my investment property. The first one went pretty smooth. I know right now it's a very busy time for mortgage people, so sometimes it was difficult, but you don't get called back as fast as you would expect. But I understand that due to the times and the workload that they got, it's taking a bit longer than expected.

I received a lot of refinancing offers by mail and decided to look into who should I go for. I read some good reviews about Amerisave. After a $500 fee, I’m writing this review because I have not heard anything yet and can’t even get a rep on the line after so many call attempts and voice messages left. Every document requested have been sent back within 24 hours. Over 45 days. It’s been over 2 months. On day 33 I sent an email asking for an update and if there is a hold up since a refi should only take 30-45 to close. I was advised that “we are within the normal timeframe”. Ok 2 month later and still no answer is definitely not under a normal timeframe. They save your phone number so when you call, you can’t get anyone on the phone and you leave a voicemail to never get a call back. I never put any reviews up but the lack of professionalism is out of control.

Quick and responsive. Made to feel appreciated. Answered all questions. Were not not overly pushy, demanding from beginning to end. Worked diligently to explain multiple options and details with each. Processing was quicker than I thought it would be. Excellent followup when requested.

The rate might be good, but their service is awful. No one has any knowledge of their products and services. I’ve closed almost two months ago and still haven’t received answers to my questions. They even charge $150 to set up bi weekly payments!!! Their lack of response and inability to answer customer questions is alarming at best. Their unprofessional comments to me questioning them was even more alarming. If I did that to a customer I would have been fired. I would rather pay a higher rate to know my questions and concerns are being address and know that I won’t be spoken to the way I was. Shop around!!

I submitted a refinancing application with Amerisave as they were offering the most competitive rate and overall package apparently. After uploading all my documents and completing the disclosures, I received additional disclosures. One document in this package suggested a change in the fee listed on the loan estimate previously provided. I emailed and called my loan officer, Julio **, and never got a response. Only an email stating that he was caught up. I waited and sent follow-up emails and calls. On my last emails I also copied their customer service and generic loan office email. I never received a response or even an acknowledgement. I'm going to stick with the known banks.

My wife and I did a refi to take some equity out of our home. The application process was fantastic. Ali walked us through everything. Kept us informed. We have nothing but praise for him. And then when he passed it on to the next person, the processor, however they do it, they were great. And then it went on to some girl for the final closing and she was fantastic too. She called me on a Friday night at 8 o'clock to let me know something. I told her, "What are you doing at work? Go home."

I was looking for a refinance with a better interest rate. I filled out a profile on LendingTree and I was matched with AmeriSave. Their portal to upload documents is very rudimentary. I've used other ones like Rocket Mortgage through Quicken Loans which was way easier to use. AmeriSave has to update their portal. Other than that, everything was good. My phone processor, Teresa and John were helpful and everything was good.

I had a refinance originally and I looked into a mortgage to take advantage of the lower rate. Everybody's doing everything online now, especially with COVID, and it seemed like AmeriSave was very well prepared in the background. The website was really user-friendly, the communication, notifications, and being able to access your documents and upload them. That was really a piece of cake. Also, I dealt with Alfredo mostly and he did a fantastic job. He answered most of my questions because it's always a complex process for us and he was very knowledgeable. He had answers for everything and if he didn't, he found them. We shaved off three-quarters and shortened the term to 20 years. We're still saving money when all is said and done with the consolidation. It was a great experience.

I refinanced my house. We went with AmeriSave because of their cheaper rate. Everything was fine with their application process.

Always bearing worrisome concerns here and there when people do mortgage refinancing, right? With AmeriSave you needn't be so - if you're to go through the process just like I've very recently experienced, you can rest for sure worry free because their representatives are professional, patient, reliable and responsible, helping the process as smoothly as you could feel.

AmeriSave Mortgage was number one on the list of top ten mortgage companies. But just as importantly, they had very low rates and very fast processing of the mortgage. It was also very convenient, and their website is very easy to follow. They put all the documents out there. The whole thing, including all the way up to closing, was not quite four weeks. They did a good job. The three people's names that were terrific were Clint, Alicia and Christina. The rates and terms were just like what they promised me, and the rate was very good.

Our experience with AmeriSave went pretty well. I'm in Hawaii, so it was a little bit difficult with the time difference. That was the biggest hurdle that we had to jump through throughout the process. But other than that, Gage, the rep I worked with, was very attentive and answered all my questions. He was really quick to respond to anything that I needed. I was very happy with the terms I received. He did a great job getting me the best deal he could. There were some other issues. I had to go away for training and was not able to have my phone with me, so I had to do a power of attorney. There was a lot of back and forth with the escrow office, the title office and AmeriSave on getting the documentation right. But it wasn't too painful.

Obtaining my mortgage was very quick and easy. There was one computer glitch one day, but that was fixed the next day, and AmeriSave's loan officer was professional and the guy that came and did all the paperwork with the title company was great as well. The rate and terms are comparable to other lenders. I didn't know if paying the points to get the better rate was just something I would have had to do with other people, but I was just more willing to get it done. I'm satisfied.

I wanna refinance to a lower rate. Somebody called me from AmeriSave and we talked. I told them what I wanted and they accomplished what I needed. Their customer service was really nice. AmeriSave has a great team.

I was supposed to close with another lender and thankfully came across AmeriSave and ended up saving thousands of dollars as we compared rates and fees. Ultimately, AmeriSave closed the loan and did exactly as promised with no surprises. They were honest and professionally and provided timely service.

I had renovated this house and moved into it. I decided to remortgage it and use some of the money to renovate the house. Everything worked out fine with AmeriSave. I got the interest rate and the term I wanted and a little extra cash. They were very easy to deal with and they have a nice website, too. They let me buy down rate and they explained to me how much it would cost to buy down that and how long it would take to get that money back. They helped me make a very good deal. They're legit. Sometimes, you find these companies online and you don't know who they are. But I did a little research and the way everything turned out, they did exactly what they said they were gonna do.

The online application was pretty seamless and I provided all my W-2s and tax. I have over 850 credit score and employment history, and I didn't know why it seemed like the underwriting took two months. But I understand this thing is not quick and they have to check the property and all that stuff. The rate was pretty good. I compared it with others and it seemed to be as close to the one of the top tier, the best rate. The originator was very aggressive to do the loan but the processor wasn't very communicative or sometimes he didn't quite explain it right or blamed it on the IT problem and it wasn't really that problem. They act like this is the first time they're doing it which I couldn't understand because they do this loan for business. Overall, it's pretty good, it's just that it took long.

I'm an expert in computers and I found the application easy to do. I'm trying to lower my interest rate 'cause I was paying too high. My sister did it too with another company, and she talked me into checking it out. So I went online, I put my information and AmeriSave was the first one to call me. I like what they offered me, and I went with them. The service is great and the whole staff was great to me. They did an awesome job. I'm very happy with the result and I definitely will recommend it to anybody that is is looking to refinance or purchase a home.

AmeriSave offered a good interest rate. I got a traditional 30-year loan from them. There were a couple of times where I had to ask the processor gal if she talks to the other guy because it wasn't what we talked about. I literally emailed, "Do you guys talk to each other? Because we already discussed this piece." So whatever was discussed and agreed upon should be in some sort of communication so that they have some way of talking to each other. But they always fixed it. They were really good about my questions or concerns. I was pretty happy with the rates and the terms. Kyle did a really good job on that.

One word.. Lydia. Lydia was very helpful and patient, and treated me like we had been friends for years. The refinance process was painless and easy. Lydia kept me informed of all of the refinance activities and their status. Thank you Lydia.

I am so happy that I chose Amerisave for my refi. Michael was great to work with. I couldn’t believe how fast everything went through and I got an interest rate that I didn’t think was possible. There were a couple of bumps with the title company, but Amerisave was awesome!

I would have a friend contact Mr. Wisler **. This way they would not having any problems understanding the total package as to refinancing from A to Z. My hat goes off to Mr. **. I totally would like to thank him for his professional skills and understanding of my needs.

Larry wanted to build a sunporch onto this house. So he wanted to refinance and be able to do that. He went with AmeriSave because the man that he was working with suggested it. I did most of the process. We had to dig up a lot of information that he needed and we did all that. Everything went real well. I dealt with Omar and he was very, very good. He stayed right on it until everything was done. He explained everything. He was very detailed. He really helped me. He really worked with me a lot.

I refinanced because I wanted to get a lower interest rate. I also had purchased this house with an FHA loan. I got linked to AmeriSave through LendingTree. I talked to AmeriSave and to another company, but I liked how it was presented to me with AmeriSave. The first guy that I talked to was very, very professional. Before we even did my credit check and he sent me some scenarios of what it would be if I did it this way or that way. It was very clear and understandable. The presentation was done really well. It was easy to interact with the people. I could do everything on my phone, except a couple things. I had to fax one thing to them. But it was very streamlined. The customer service was very good. I got my lower rate and I'm saving about $350 a month with my new loan. So it worked out. I'm very happy.

They were very helpful and cooperative and did a wonderful job. I will certainly recommend all my friends and relatives to go with Amerisave when they need refinancing and mortgage for the their new home. They will help to get best lowest interest rate and APR.

Isaac was a very pleasant to work with, he was easy to reach and always returned my calls. Nicole however was completely the opposite, most of the time it seemed like she was just winging it. She would set up an appointments and then claim we never had them. I have the text and Emails to prove my point. If she was my first contact at Amerisave I would have taken my business elsewhere.

Their reviews were really high and they were very efficient and professional. The online application was simple and to the point. They did the whole process very quickly. It was within 14 days. Everything was done professionally. The guy that I worked with was awesome. He did a great job. He was very responsive, very receptive and very efficient. The whole process was painless.

I wanted to refinance because interest rates were lower. I searched for refinance and AmeriSave came up on top. When I clicked on the link, it had a very simple way to show different types of mortgages offered and what rates were there. And for every rate offered, there is the amount of lender credit which was being offered, so it made it very easy to understand. AmeriSave had the best price. The rates were the lowest and the service was also very good. Then I applied online, and then a mortgage originator contacted me quickly, walked me through the process and got everything started. It took about three weeks end to end.

While my overall experience was excellent, there were a few glitches in the process. For example, I received requests for at least three documents which already had been uploaded and reviewed. There also was a serious typo in several of the documents in which they misspelled my first name ("Email" vs "Emil"). I guess that's more humorous than fatal, but it was a bit annoying. Despite these few issues, I'd readily and happily use AmeriSave again in the future. They always were clear and cordial in all transactions, including sending a CPA to our home to perform the actual closing.

This whole process with Amerisave has been a horrible experience for my husband and I. We started our refi on 7/14/20. They told us our refi loan was a very simple process and that it would take 30 to 45 days to close. They had ALL the documentation they needed from is since the second day we started the process. It is now 9/14/20 and we are 60 days in and still don't even have our rate locked yet!

The process was straightforward and very simple. It was very comprehensive and very helpful. From beginning to the end, it took no more than a month.

We did a refinance with AmeriSave and our current mortgage is with AmeriSave. We are repeat customers. I did a home refinance. From my point of view, working with them was very easy and very good. The application process was very straightforward and simple. We were sitting down and applying online was a matter of minutes. Then the whole process for the application to be approved was within a couple of weeks. It went relatively quickly in the grand scheme of things. I have very good experience with the customer service reps. They were all very personable and friendly and willing to help. Also, they were very responsive and timely when questions came up. I was impressed that they would follow up. The rates and the terms were very favorable for us, so we decided to go with the loan.

The whole process went very quick, everyone we came into contact was very professional. It was a little strange not meeting anyone face to face other that the notary, although that was understandable considering the pandemic. Any texts or emails were always answered in a timely fashion and all fees were very competitive. Would not hesitate using Amerisave again.

I would have given - star to AmeriSave Mortgage for their customer service and all mortgage-related service they provide to their customer. I transferred my loan to Amerisave this year May. While they were closing I told the loan originating contact agent Marc ** that my tax information is not correct and it should be corrected before I sign all the paper. However, the mentioned agent did not make any search and just assured me that they did inquiry with the county tax office and the tax amount they provided was correct. And very next day, they came back to close the loan process and did it. However, after few months I received a letter from the county office with due tax for the first 6 month which was not paid and the amount was more which I mentioned before.

I recently decided to refinance my home. I checked rates and fees with four different lenders and AmeriSave beat them all (including my current mortgage company). The paperwork and online application process was very simple. I was impressed with the very fast response times from the Amerisave staff that I worked with. They were always there to answer any questions. I highly recommend going with Amerisave to save you time and money!

Mike the Sales Rep at AmeriSave was a pleasure to work with. Mike went over our income with me and requested explanation and documents upfront and before underwriting which we appreciated. I truly think the extra effort mike put into our application in the beginning helped this process go way faster.

The AmeriSave rep I talked to was nice so I stayed with them. The application was pretty smooth, especially during COVID. They did a good job. It took just under three weeks from the first phone call to when we closed. It was extremely fast so I appreciated that. However, I need to know where to send my payment. I have not received that information.

I was googling mortgage rates and AmeriSave came up and the rate looked attractive, so I inquired with them. I went with AmeriSave and did a refinance. The process is simple, and the people were very helpful. I worked with a few different people. There was the primary loan officer, and then there were two people I dealt with who were involved in processing the closing. Then at the closing, they sent someone who was a notary who helped us sign all the documents. The application and underwriting process were quick. AmeriSave was very good. I was very impressed. I was happy with the rate, too. I'd tell others about their efficiency and that the people were very nice to work with.

When I submitted the inquiry, AmeriSave was pretty quick to get back to me. The individual that I worked with was very knowledgeable. He gave me a whole bunch of information upfront before we even moved forward. Beyond that, the system of communicating online was very easy to use. You get an email and then it tells you to go in and look at something. If something needs to be signed, it clearly identifies that a document needs to be signed. So that process was simplified. You sign it digitally. There was only one form that I had to print and manually sign it, and then convert to a PDF and send back.

After interviewing 4 different companies, I found Amerisave. Jeremy was just what we needed. Professional yet very friendly and patient, he walked me through the simple online application and every step needed to get our loan processed quickly, efficiently and, really, painlessly. He went the extra mile, especially since I'm not tech savvy. Tiffanie made the final closing process a breeze! They actually care about their customers. Amerisave had the best rates and we saved on closing costs as well over the other companies I spoke with, including some big name mortgage companies.

Overall it was a happy and pleasant experience getting the refi with AmeriSave. Though document submission & verification took a little longer but was closed within the timeframe. Frederick ** was very helpful with suggestions on various refi products and Mellisa ** for follow-ups to closure. Happy and Glad I went with AmeriSave for Refi and will recommend to friends looking for Refi or new mortgage. Thank you, Srinivasa **.

I have been very satisfied with my Amerisave experience. I recommended you to a friend who is in process now. All contacts have been well handled. I know this is a busy time and I feel that everyone has been very helpful.

Amerisave cold called me, right after the company I was working with gave me bad news. It sounded good, so I switched. Best decision I have made in a very long time. They did everything they said they would, and I am saving over $1000 a month. Thank you!

AmeriSave answered all our questions and we got the process done really well. It was quick and easy. Han did a great job. She was personable and she answered questions. She helped me look at all my options. She sends me the communication and I send it back. But when they requested the payoffs, a payment came through three days later. So that reduced it. They told me that we could get a closure payoff but then it would delay when we did the closing. So now, I'm checking to find out where that $600 is. I sent Han an email last night, so she'll get back with me today, and we'll get all that figured out. We've got all the documents so it'd be easy to track.

I went online to LendingTree and AmeriSave Mortgage was one of the services that called me. I liked the ease of the whole process. I went with a 15-year fixed refinance. The process was smooth and not stressful. They made it really easy. They did a pretty good job all the way around. Everyone was kinda comparable, but with AmeriSave, there was no pressure.

My current lender called me and said I oughta look at refinancing and that rates are really low. They called me and they gave me some pricing. I thought their fees were kind of high, so I went online and searched for current mortgage rates. I tried to figure out if it was a decent offer that they were giving me. AmeriSave then called me because I had to fill out a form to get the thing where they tell me what their mortgage rates were. The terms were much, much better than Quicken. It was $10,000 less on fees. The interest rate was the same. Both of them were a little higher than the best you can find in the market but it wasn't enough for me to go start over somewhere else and spend three months hunting for the best rate. Then, I liked some things about AmeriSave that made me stay with them.

Excellent communication, quick closing, helpful employees. Did the refi myself online, cutting out any middle man. Great experience! I would use again and definitely recommend! If you are looking to do your refi on your own, the people at Amerisave make it easy.

I was looking to lower my rat and payment on my mortgage. My rat at the time was a comfortable 4%. I was able to lower my rate to 3% without paying any extra. Received an appraisal waiver, and only had to upload 2 paystubs and my 2019 W2. Started the process on a Thursday and had my closing the following Saturday. Simplest refinance I've ever had! Rob ** and Randy ** took care of everything. I highly recommend Amerisave to anyone looking for mortgage financing!

The originator for our loan, Scott was exceptional; very knowledgeable, customer service friendly and always available to answer questions or update the process, if not immediately, always with a follow-up call. We did experience a slowness with approval, due to document requirements on Amerisave's end, even though we had over 800 credit score and equity in the process. I suggest a speedier process for those having these two critical elements. Otherwise, great service.

Contrary to my previous mortgage holders you do not allow me to set my automatic payment for the 14th of each month, the date my checking account is funded. You only allow four business days past the first and that means I have to make a special transfer each month. I would be very happy if you could match my previous Competitors. So for that reason I rate my experience neutral.

My experience with AmeriSave Mortgage was truly amazing. My loan officer Joshua ** was the best. He always responded to my calls and kept me informed. I got everything I was promised. He even did a comparison quote for me, which let me know I was with the best company.

Gabe and Lisa were fantastic!!! They went over and above what we expected from this whole process. If we had to do it again, we would use AmeriSave and ask for Gabe and Lisa!!! No worries or concerns using the online service. Done right and very confidential... Fast and easy!!!

The service I received was very good. I was quoted a percent of %2.75 and when we closed the deal I received a percent of %2.50. I am very happy for this. I would also like to say that I would recommend a friend or coworker or anyone I talk to.

Antwan was extremely helpful and obviously had my best interest at heart. Total experience was great! Very happy with the results. I never felt pressure to make a decision, just concern for providing the service as needed. I highly recommend AmeriSave to anyone looking to refinance at this time.

Your customer service was fantastic. Service was timely and responsive to my questions and concerns. We were also happy with our final mortgage rate and closing costs. There were not any negative surprises. We will be more than happy to recommend your company's service to family and friends. Much appreciated.

My experience with Amerisave Mortgage was completely positive. They were helpful all through the process, explaining everything, answering all my questions and very helpful. Very professional. I didn't have any negative interactions. I would recommend them to my friends and neighbors.

From applying to closing, Amerisave was super easy to work with. I have recommended Amerisave to my friends and family. We are so very pleased with with the ease of the process and the outcome. I also like the ability to pay our mortgage online.

Brian has been wonderful to work with on 3 refinances for our family. Great customer service and the best rates around! We never felt pressured and didn't receive sales calls after talking with them. Loved the online documents as well. The forms were easy work through on the website which made completing the process simple. Would highly recommend AmeriSave Mortgage.

They are amazingly friendly and helped me every step of the way. I had no issues at all during the process. Also they contacted me constantly with any updated information. They made the process simple and I was able to refinance with no issues whatsoever.

We refinanced with AmeriSave. We used them for something else before. I contacted four banks and AmeriSave is the lowest. Also, the for the additional phase or process, it saved me a few thousand dollars. Their application process was very easy. It was strange though because AmeriSave has my employment information, all the data. So, I didn't need to input by myself and that saved a lot of time and made everything a lot faster. However, the appraisal took a little bit of time to complete. But they were proactive and very nice to work with. I liked the agent a lot. He helped me to ease the process and gave me good expectations.

There was clear communication and they were very speedy. They followed up with me on the refinance and they were on time. They have a secure site and I felt comfortable with the online application. Everything went smoothly. I was very satisfied. They have great rates and very low fees, so I was very happy with what we ended up with.

I was piloting the deal with AmeriSave and the process was easy, painless and convenient, but it was also overly lengthy. It took a very long period of time before the funds were disbursed. However, as much as that was an inconvenience, Christopher was great. This representative kept his hand on the pulse and was very responsive throughout the whole waiting period before they processed the loan. I understand that with dropping interest rates, everybody and their mother is applying for a refinance, so they were boggled up with a lot of work. All in all, the length of time it took was the only frustration we had. AmeriSave had the best interest rate presented, and their representative had the best demeanor. The customer service was very prompt, even after hours.

Updated on 01/28/2021: My main review can be seen from 9/11/2020. This is a follow up on the progress. As I had stated previously, after many phone calls waiting for customer service for an average of 30 minutes each time to try to fix their information on my flood insurance they had incorrect, they assigned me a problem specialist named Angie to contact directly. She was great until I started getting the warnings all over again from AmeriSave that the flood insurance was not correct. I called Angie and was informed she no longer worked there. Calling them again and waiting for the runaround was a continued waste of my time.

Everything about my refinance went as outlined by my originator. Original estimate was bettered by actual outcome. Highly recommended. All of my contacts at Amerisave were professional and very helpful. Online document exchanges and in home closing made it a very convenient experience.

A refi is not the most fun task to undertake. It is even more stressful during a pandemic when it is done virtually. Both our Loan Originator, Tessa **, and our Processor, Benjamin ** responded quickly to our many questions. I felt they listened to our concerns and strived to meet our goals. We enjoyed working with them both. I'm finding out from my other friends going through their refi that ours went smoother and faster than theirs have. We are glad we did this and would recommend giving AmeriSave a look.

Shaun ** and the team at AmeriSave mortgage always pull through to make the process of refinance go smooth from the beginning to end. Everything is user friendly and easy to follow. This is my 3rd time using them and I definitely recommend them.

My only hesitation with AmeriSave was that they required a payment upfront of the application fee. It was $500 and they required that before they’ve even approved you. But everything went smoothly with great communication after that. They changed systems in the middle of my application but that was just a one-time thing. They switched their online website system so even their employees were learning it. It created a slight wrinkle but it was not a big deal. Everything went perfectly in the end. Their rates were very competitive and usually lower than anyone else. So I'd recommend them.

The process was straightforward and it went well. It’s fast, except whatever you will need to submit, they go through the portal and they'll keep on emailing you. They don’t normally give me an update though. Sometimes I have to try to call and follow up. I had conversations with the loan advisor and when she's not around, I spoke to a manager. Both of them were excellent. I was satisfied with the rate as well. I recommended one of my coworkers and he’s processing his application right now.

Our experience was outstanding! Chris ** will be my go-to mortgage banker from here on out. Easy process and quick closing. Chris was very knowledgeable and worked for us to get us a great rate. Would highly recommend this company.

The customer service did a good job. The people that I dealt with were very communicative. Once I had started a relationship with them, they were very forthcoming and very responsive. There was a long lag time when they dropped the ball between individuals and that caused some trouble, but other than that, it went fine. The process was longer than a month, but that didn't trouble me because interest rates were coming down the entire time. Had it been the other way around, I'm sure that we would have been talking to each other much more quickly.

I called and spoke with the lady named Kyle. She's been very helpful. In fact, I'm doing two loans with her. But the process is a pain in the neck. I'm the old school and I like to do face-to-face in the office. But everything is electronic now and there is no paperwork except if I print everything, which gets very expensive. AmeriSave should offer the option of paperwork, where they sign to get it to them right there and then. When you go to look at the setup for the documents in their website, it's not really user-friendly. It's typical of what I learned when I was working in my younger years, somebody sitting in an office and coming up with great ideas how to improve the system. But then nobody checks with the customer if it's an improvement or not.

I was in a 5/1 ARM. I had it on 0.23 to refinance before I started going to the variable APR, but I wanted to take advantage of the low interest rates. The online application was good. I was unaware that because of the pandemic, mortgage applications have gone up 80% according to the loan originator. So that kinda hindered the process a little bit and it was a little bit frustrating. Normally, a process took a month. But it took me almost three months.

Everything's online these days and maybe AmeriSave can benefit from doing all the emails through one website where it was all in a central repository. Some of the materials I had to do through the website, but then I ended up emailing with two different people, the loan originator and the loan processor. Sometimes it felt a little confusing. It might be simpler if everybody was on one big email chain or everything was in a message center, but it eventually got done. There were lots of paperwork back and forth, but everything seemed to flow smoothly. It took a month in total, and now I have a new mortgage at a better rate.

I took advantage of refinancing with AmeriSave because they offered me a low rate. Initiating the loan took about two hours. The process was super easy because they make a profile and you can go in and you see all the process going on. I really liked it because it was by the minute and I could see it online. At the end, I had to wait to get a hold of a title company. That was where it could be improve because i took so long to talk to someone personally once it was handled by the title company. But AmeriSave answered all my questions every time I had a concern. I either have the person I dealt with or his supervisor talk to me and make me feel at ease ‘cause this was all done online. They even gave me their direct number so if I ever had any questions, I could contact them.

I’m a repeat customer of AmeriSave. The process was simple. It was very fast-paced. The rep I worked with was excellent. I was impressed by his professionalism. I was very satisfied with the rates and terms of the mortgage.

I started this process 7/11/2020, provided everything they asked including the $500 for an appraisal. This has been ridiculous. I think my first originator was fired but at least he’d call back. The replacement is absolutely disgusting. No return call, I email response, nothing. I was told it would take two months to close. It’s been two months. Mr. Robert Smith, your leadership team is abominable. If they were great you wouldn’t have so many recent complaints of this caliber. I likely need a refund. Two months is this Thursday. I’m now looking for a more reputable and reliable me company.

The guy from AmeriSave that I was dealing with, gave me all the information that I needed. He disclosed all the fees upfront. He told me exactly what options I have. He was a very good guy. I was very comfortable with him. I called him every time I needed something. The refinance was pretty straightforward. I did get some automated updates all the time, and some of them were outdated. Sometimes, it would tell me that they need some information from me while I have already submitted it. Other than that, the terms were pretty great. I would tell others that AmeriSave is a great company, and they got good customer service and good rate.

I saw that interest rates were pretty low so I figured to do a mortgage. I went to LendingTree then a bunch of people including AmeriSave contacted me. As soon as I put my phone number in there, the phone started ringing and getting text messages for like two days. The initial application was probably an hour. Over the next couple of weeks, I submitted bank statements and documents. I called them to see if there was a way to make online payments for convenience sake and the reps were fine. I was happy with the outcome.

My experience was excellent. Very friendly staff and great interest rates! They helped me to save a lot of money in the long-term. Also, they offered me support in the process to select the right loan based on my needs. I am looking forward having them to manage my mortgage.

AmeriSave was the only one that paid attention to me. I'm in a conventional 30-year loan program with them. Getting into the program was wonderful. They contacted me and they walked me through the whole process. Their application process was very easy, and the terms were fair. I'd tell people I know to contact them.

I searched for refinance and AmeriSave came up. I had conversations with them and they were very positive. I've tried to consolidate years before and other companies wouldn't accept. I got a mortgage under the Bush administration and housing was going up crazy and coming out with 80/20 mortgages. It was such a hot mess and I was a victim. They screwed me and I paid for it. Finally, AmeriSave came through and said they could do it. It was a wonderful thing. The rep was excellent. Any questions I had, she would get right back to me. I could text her. I haven't been through this process in a long time and she answered all the questions. She walked us through it. If I had an issue with, she was right there. I have nothing but praise for AmeriSave.

I filled out the app online, and I received an email, and then we went from there. I went with a 30-year fixed refi. The online application was easy and the whole process took about 30 days. But there should be more updates after the app is done. I've talked to Kenny and he responded quickly.

It went great with AmeriSave. I went with them because of their rates and Omar who was the person that helped me through the loan process was great. He was very beneficial. He made sure everything was done correctly and I was very satisfied. The time frame was a little bit long but it was fair.

I went to a mortgage site that allowed me to select a number of different possible mortgages. AmeriSave was one of the lower rates. I shopped in other places too but AmeriSave still seemed competitive. I proceeded with them and they seemed very easy to do business with them. For the most part, things went very well although they had a little trouble for some reason with my Comcast email. It would seem to go to spam.

The whole process was explained upfront, and it was simple and quick. Everyone I worked with was honest and professional. They were quick to respond to any questions I had. Would recommend this company to anyone looking to finance or refinance.

My husband and I are very pleased with AmeriSave. Ryan was very helpful. He communicated with us promptly and was knowledgeable in every aspect. It was a simple, hassle-free process. We were also working with two other lenders at the same time and AmeriSave had the most competitive rates plus the best customer service. Would highly recommend to all our friends and family.

I did a Google search of top companies in my area and AmeriSave was one of the ones that popped up. I looked at them and four other companies. Two of the companies were knocked out relatively quickly because of their projected interest rate was 0.5 to 0.75 higher than AmeriSave. Then I was down to three. AmeriSave wanted $1,000 closing, then this other company wanted $2,200, and the rollover amount was higher. So there were more fees involved that knocked them out. Then I was down to AmeriSave and one other company. At the end, the only difference between the companies was about a 0.25 in the interest rate and about $2,000 in closing cost because of fees. So I decided to go with AmeriSave from there.

We were very appreciative of the ease in which we could refinance. George **, the Loan Originator, was easy to talk to and listened to me. He took the time to look up rules he knew about doing this process without an appraisal. My husband just had shoulder surgery, and I have ongoing issues with my back. We were able to do this refinance and get a fantastic rate. Melissa **, our Processor, was very patient when I needed to sign a form and allowed me to figure out how to send it with my phone. Overall, a good experience.

David just helped us with our second and final refinance. I say our last because the rate is so low, I know it won't get lower! Our first time working with David ** was last year at this time, and I had a long list of what I wanted out of the deal. To my surprise, Dave got us everything we wanted and even a better rate than discussed. Thanks again, Dave, and WE GOT A BOAT!

I was refinancing a mortgage and I knew the rates with AmeriSave were extremely low. I received a phone call and I explained to them where I was looking to end up in terms of monthly payment after the refinance and what rate I was looking to achieve. They ran a couple of different scenarios for me, determining a couple of different situations and one at a higher rate with lower closing costs. Then I picked the one that made the most sense to me. I went with a 15-year fixed program. The process was pretty straightforward. They came through with the best deal. Also, the fact that it was all handled online was nice for me.

We've used them twice and it was positive both times. It seemed to be a lot easier than going anywhere else. We were able to close the transaction timely both times, even though this time around, it was during a time that was a little more difficult because of what's going on this year. The application and underwriting process didn't take long. I did it all in about one knot. Then I got a couple of documents from my wife the next day that we were required. They answered every question. I would recommend them.

On July 29th I did online application and paid application fee to Amerisave and submitted all the requested and required documentation/support documents within 24/48 hours after applying. Today, September 2nd (35 days later) I still do not have rate lock nor a closing date and I have submitted all the requested and required documents to Amerisave over 30days ago.

I started with another mortgage company here in town for a refinance. Then I canceled that one after I started talking with AmeriSave. I got very good rates from them and it all was explained to me very well. The application process was relatively easy. The entire process took about a month and it went very smoothly and quickly. I was working with the loan originator then all of a sudden, I got an email from somebody else asking me for some information. I didn't know that I would be handed off to somebody else. I called the first guy and he said that somebody should've contacted me but that person apparently didn't. Other than that, the people that I worked with were very responsive, friendly, kind, and understanding. They didn't let me wonder about anything. If I called, sent a message, or texted, the replies were always on the same day, usually within hours.

Devon ** was very helpful with the process of refinancing. He was very polite and always made me feel as if he valued my using AmeriSave. I would definitely recommend AmeriSave to anyone who wishes to refinance and I appreciated how thoughtful everyone was during this experience.

My experience has been frustrated. My initial phone call I received (6/26/2020) from my Loan originator got me very excited when I heard all the benefits I my parents could receive for their refinance process, today is 9/1/20. I quickly started helping them and sending all the requested documents and completed them as soon as I could. Soon after, I received another call from Loan originator telling me that I needed to pay $500 application fee to be able to lock down the rate, which I did (rate has't been locked). I've been sending emails and calling him, many times, with not response. This issue is in the back of my thoughts every day and night, thinking this could be a fraud. I just need to know when this process is going to be completed. I am helping my retired parents to lower their mortgage monthly payment, I would love to surprise them next month with the new amount they have to pay.

This is the fourth time I’ve worked with Amerisave, and also my fourth time working with Brad Minor. Brad is the most responsive and detail-oriented mortgage consultant I have ever worked with. He patiently answers questions and helps you any time of day or night. I highly recommend Amerisave, and Brad!!!

Amerisave was great and very professional. The process of refinancing with them was pretty seamless and fairly easy. It was all done online with the exception of the notarization process. Their reps are exceedingly helpful. I was happy with the rate and terms that I got.

Updated on 11/06/2020: Worst company ever. Will not contact you, will not close, will only force you to get appraisal then never hear anything back... I've been emailing, texting, calling for 4 MONTHS!!!! Scam or the worst managers ever.... These guys are a huge nightmare....SCAM.

I worked with Eric C. and Gary W. and they were an absolute pleasure to work with. They were both super responsive, helpful, and answered my millions of questions without getting annoyed. Doing a refinance was something I was nervous about doing, but the dedication and follow through from both Gary and Eric made it a happy experience for me and my family.

I made a mortgage refinance application with Amerisave for $500 application fee over a month back. I see no progress on this application. When I call my agent I keep getting sent to a voicemail that is full so cannot leave a message. The agent assigned to my application does not respond to emails all the time. When I called helpline it would keep getting disconnected- almost as if they did not want to answer me. All I ask is to know the time line for the application and where I stand in the whole process but information is not forthcoming- it’s almost as if they have blocked me out now that they have the application money- once agent told me that the funding provider decides how long the process would take - but they haven’t even collected any documents from me!!! How will they review my application? No transparency and support from this company- don’t recommend.

after speaking with a manager who provided me with more understanding on the overload all refinancing companies are facing, i realized it was unfair of me to give 2 of 5 stars. i will allow myself a little frustration and upgrade to 4 of 5 stars

I been denied because they had their own appraisal which he give a very low value at the house. They ignored the solar system which is a nice update to the property. AmeriSave was supposed to return the appraisal fee and they never did and they never ask the calls or even email. Don’t do business with this people. You will get very disappointed.

Worked with a local bank first and it turned into a paperwork nightmare. So I gave up and found Amerisave. I worked with Zak and Twanda primarily. They made the process smooth and easy throughout. I refinanced to a 30yr at 3%. Very satisfied. I highly recommend.

AmeriSave Mortgage sounded the most professional. They knew what they were doing and they were on ball. But the guy I was dealing with took a vacation right in the middle of everything and nobody picked up for him. That put us behind and it took about two weeks longer than I was originally told. I asked his boss, Derek, to help me. Derek looked into it and he called me back and he told me where we were. We were just about to close and they sent a woman over to help me with the paperwork. She did not come in because of COVID. She just sat in her car and waited. I had to sign 5000 pieces of paper and she helped me by highlighting all the areas that I needed to sign or put initial on. Then I got it back to her and within a couple of days, everything was taken care of.

We were thinking to reduce our mortgage rate and we got a 15-year fixed program with AmeriSave. Our loan originator, Mike, was outstanding. He was articulate, easy to understand, patient and thorough. Then, Tiffany, the one who took over after Mike was wonderful. The website was a dream and it was easy to upload documents. It was sensible because it had tabs for things like, documents from you, and documents for you and it was idiot-proof. It took about two weeks to get everything approved. I've already recommended AmeriSave to two other people.

The process was fairly simple. I went online, applied and then I was told that I was eligible. I was then contacted by one of the agents from AmeriSave and started the process. Everything was pretty much fairly easy. I put all the stuff in the computer and they uploaded. I waited for the approval of the underwriter and it was done. I was trying to pay online and my paperwork didn't have a way to do that. Then when I called them, it was fairly simple. It was given to a different loan servicer so They gave me the information on how to do it. I went ahead and paid it online and it was fine. The processor and the assistant that was processing were very responsive. When I had questions, I just emailed and they'd answer right away. The rate and terms of the mortgage were good. But now, after that, they've gone down a little bit.

I started my refi a month ago, I have asked several times for updates on where we stand since their online portal gives 0 info and Zak is a complete waste of time. With my credit score and liquid cash, I was told this should be pretty quick. A month later, no idea where we stand. You call Zak, no answer ever... and he leaves his bosses info on his VM, but his boss doesn’t call back either. A bunch of excuses and no follow-through. I have initiated talks with a few other refi companies because Amerisave is garbage. They charge you a $500 fee and ask you to change your insurance over to them long before you close, don’t fall for this trap...AmeriSave sucks! Credit card company dispute coming and if they can’t close before my other refi companies, they lose it all! Don’t waste your time here.

I kept seeing and hearing that rates were lower due to COVID so I looked into a refi. The beginning was difficult until I got with AmeriSave. George, the loan officer, made it super simple. It was so simple that it actually terrified me. I thought it was a scam since no one around here had ever heard of Amerisave. But George put my fears at ease for the most part. I'm not very technically savvy and George had me send so much stuff that I couldn't get uploaded. He just made it really easy.

I worked with RJ ** In a refinance and a second home purchase and I must say this guy is the best. He was quick and responsive and Was very attentive to all my needs. Very patient and always quick to get back to me. I was truly impressed by Amerisave Mortgage and all the fine individuals I worked with during the process.

The interest rates were down. Obtaining a mortgage through AmeriSave was fairly simple. It took a little longer than I thought but AmeriSave was there from the beginning to the end. The rate and terms I received were pretty good.

Jonathan **, our loan originator and first contact, handled our refinance with knowledge and helpfulness. He was clear and precise, explaining along the way, and always available by telephone or email. We locked in our interest rate early and closed with it. We are very pleased with everything. Thanks Jonathan! :)

AmeriSave was listed as second among the top five refinance mortgage companies. Their refinancing process was very simple and quick. It couldn't have been easier. I filled out some paperwork which took about 20 minutes. Then from start to closing, it took about 30 days. It was absolutely pleasant to deal with their representative. I got a great rate, great term and a great mortgage. Everyone needs to give AmeriSave a call. Without a doubt, they're top-notch.

I applied/started this process for a refi on 6/11/20 and as of today 8/25/20, I'm still waiting to see if I my refi has been and/or going to be approved. I've paid $500 for an appraisal, there has been no real communication through-out the process and emails are not being returned. I'm not sure if I should start the process over with another lender and spend more money for another appraisal or continue to wait on these guys!

We started the process on 7/16/2020, it went pretty quickly and the appraisal took place and everything went silence. I'm in contact with my LO- Kevin which keeps on indicating that it's in underwriting and that the next step is assigning a process. I've been waiting for someone for 4 weeks and I've call Tyler the manager and emails without no response. This is a horrible company and I really do not know how they get paid. Maybe from the $500 on a monthly basis. I'm a realtor and deal with Loan Officers on a regular basis. I understand the overwhelming response, but that is no excuse. I will never do business again with this company and hopefully we can close soon.

AmeriSave's process was okay. I was very happy with Sudi, the loan originator I worked with. She did a great job. We had excellent experience and service. It was very professional. All the steps were communicated with us. But once things were out of her hand and was turned over to the loan officer, everything was very poor. We were very unhappy with the loan officer. The communication was extremely poor. I had never had an experience that bad with any financing. She would ask me for information, and then two weeks later, they would ask for another information related to that. That should have been asked in the first place. The whole process was very frustrating from the time that we started dealing with the loan officer.

AmeriSave worked with me pretty closely and their turnaround is pretty quick. That was why the process went quickly. The process of the first mortgage that I went through wasn't that bad, but AmeriSave was a lot better. They're very helpful. And if you're diligent on answering the email, answering the phone call, and sending the document they asked for, then your whole loan process will be done quickly.

After 45 days of getting the run around we decided to shop for a new mortgage company. AmeriSave beat our current company's rates and closed our refinance and investment purchase in just a few weeks. Thomas was excellent the entire process. Already referred friends and family.

My husband passed away a couple of years ago, and I wanted to refinance. I researched and found out that AmeriSave was one of the top recommendations. I tried to start doing the mortgage back in January, and found out I was not on the title. So, I had to go through probate and had my name put on the title. I had to call and had them stop the process. As soon as I got put on the title, they were more than happy to pick it back up. We got it taken care of. When I called the guy that I talked to when I first talked to AmeriSave, he said, "I saw your name come up, and I smiled." So that kind of made me feel good. As far as the terms, I did awesome. I knocked three years off, and I got some money back. I would recommend AmeriSave to anybody.

Excellent customer service. Keeps the customer engaged and apprised of the process. Updates regularly. 90% of the process is done online. Our Loan Originator Matt ** was exceptional and friendly. AmeriSave needs to keep up the good work with hiring professional and customer-focused employees.

I wanted to refinance and take advantage of the lower rate. AmeriSave had good reviews. Their online application was good and easy. I was happy with the process.

I began a mortgage refinance in April 2020. It closed in August 2020. I live in a house that I can easily afford each month accounting for only about 20% of my monthly income. My liquid assets are also more than enough to cover any necessary expenses. The appraisal actually came back higher than was expected or necessary. I completed every document request the same day. I even asked during the process what was taking so long and if anything else was needed. I was confidently told there were no issues and my finances more than satisfied the requirements. It is entirely unacceptable to take four months to complete a mortgage refinance especially when the value of the home, my income, and my liquid assets aren't even remotely in question.

We were shopping for a mortgage and AmeriSave reached out to us. We got a 30-year fixed loan through them. We spent half an hour talking to their loan originator and she was fantastic. She took us through the app process and was able to do the approval right then on the phone. Unfortunately, things fell apart from there because we just uncovered some things with our previous loan that we didn't know about. There was a zero dollar lien against the house that we had a heck of a time trying to get removed. The loan processor wasn't very good with communication. Otherwise, going with AmeriSave would have been a slam dunk.

I've had mortgages with banks in the past. Most recently, I went with AmeriSave after starting with Lending Tree trying to get a lower interest rate. The process this time around was easier and time went much quicker. The process started with a phone conversation and then we went via email. I liked their website which had documents I could grab when I was available and I was able to do things on my time. The process took less than three weeks. I wish the rate was lower though. When I saw advertisements on Facebook and other programs, the ads say the rates are such and such. In reality, to get to that rate, I have to pay more points upfront. Still, everything was fine.

Shane ** is the best!!!! Excellent responsiveness!!! He is very trustworthy and knowledgeable!!!! So glad to be working with him on my refinance. I am definitely going to recommend him to my friends, family and co-workers. He is excellent ambassador of Amerisave who already has such a great reputation and he exemplifies why that is the case!

Update: Right after I submitted this review: they finally fixed my disclosures and we closed within two days! Happy with the destination, but the journey was difficult, much more difficult than it should have been!

All went well during the application and approval process. But following there seemed to be issues with the starting of the payment process and automation emails were premature and not exactly accurate. This process in my areas of concern definitely have opportunities to be improved.

I was getting frustrated with other providers. But AmeriSave was efficient and quick. The application and underwriting process was pretty swift. It was handled pretty professional. They were concerned if I was happy with the way things went. I was pretty happy about it. They were great. At the time, the rates were pretty competitive. They were even a little bit better.

I started when the interest rate dropped with my current mortgage company, who couldn't offer me very much. Then I went to another company, but they couldn't offer me very much. Then I went to this other mortgage company, who I thought had a decent deal. It went on for about 70 days. I kept giving them documents that they had asked for and I already sent them before. So I got fed up with them. So I was just gonna give up and stick with my same interest rate. But AmeriSave was very good and it closed very quickly.

I lost $35,000 in earnest money deposit because Amerisave Mortgage failed to do due diligence on my loan application. On the day that release of financial contingency was due I called Amerisave and asked if my loan was "guaranteed". In an email I was assured I had the loan and I should proceed with releasing the financial contingency. One day before the close of escrow I was informed I did not get the loan. Reason: I had a Covid forbearance on my credit score. They were unaware of the Fannie Mae stipulation that paying 3 consecutive mortgage payments would satisfy the forbearance issue. I provided proof that I had paid 3 consecutive payments and I had satisfied all other issues for my loan. They said they needed to research my discovery of the Fanny Mae regulation. While they delayed, my close of escrow date expired and I lost $35,000.

AmeriSave Mortgage was responsive in a timely fashion. I was looking to reduce my interest rate and I went with a 25-year fixed loan program. The online application process was user-friendly. Providing some initial documentation, locking in a rate, and then finalizing the paperwork was pretty seamless. The application and underwriting took 13 days. It was pretty efficient. If I had waited a couple more weeks, the rates could’ve been a little better. But I'm pretty satisfied with it. I would recommend them.

This is the third time I've used AmeriSave. Rebecca is the reason I've used them three times. She's great. She makes life easy. But the underwriting department is not the most customer-friendly. I had to do some work, which I shouldn't have to do any work as far as calling them. We live in a homeowner's association subdivision and they were having problems getting a document. So they were asking me to go get it. The whole thing was almost getting hung up. The lady claimed she made a phone call so I made one phone call and ended up getting whatever was needed. But I don't think the underwriters actually made the phone call nor the outbound email that they did. They should never ask the customer to have to go do something. That's what they're for.

We chose AmeriSave randomly through the internet and the application process was great. They were professional and the follow up was good but they fell short on the underwriting. People were just checking boxes and they weren't looking at my data, which caused some big issues for me. They didn't bother to look at my name correctly as well as my address. There was a bankruptcy that they said was me and it wasn't. To be candid, they looked at my first and middle name and that was the name of the person with a bankruptcy. It was in a different part of state and had a different Social Security but they almost declined my loan. We almost lost my business because of that. It was resolved but I had to go through it in the time of COVID. It was a complete nightmare because somebody was too lazy to look at the details of the information. So that was very lackluster. Still, the customer service was perfect and the rates and terms were very good.

I spoke to Jake ** on the phone and my experience was very positive. Did not end up going with them for my mortgage refinance but the attentiveness and service from Jake was the best out of the other advisors whom I spoke to. He was easy to talk to and clarified the process and details without confusing the customers with jargons.

We had looked into the process and family members, and one had used AmeriSave and one had used another. I called both and AmeriSave was the most informational and they were fairly quick to give me information. So, I stayed and continued with them. Thing were easy when they set everything up for me and it did go faster than I expected. It even went faster than my sister-in-law's. Because of our credit score, everything went smoothly. There's a little fluctuation in the points but once it got locked in, we were happy with the outcome. No closing cost would have been nice but AmeriSave did a good job. The lady that came for the doc signing was very informative. We had a question and they answered the question very quickly.

I put my information on LendingTree and AmeriSave called me within five seconds of pushing submit. They were the fastest. Moreover, their rep Ed was so friendly that I didn't bother doing anything else. We were on the phone a while but he worked quickly. Going through them was the best process of that type that I've ever had. This was a perfect experience.

I had a few people call me when I applied the refi online and Benjamin of AmeriSave was really thorough so I decided to go with those guys. They got me a better rate too. The application was simple. I refinanced before with the other company and it was a little worse than this experience so I got no complaints.

Everybody was really great. My loan processor was friendly and nice but she didn't handle the pressure well. She kept telling me that it would be four weeks and then it would be two weeks. She kept telling me timeframes that weren’t reasonable for what they were doing. I did get frustrated with that. I told her that. I was really overwhelmed and I yelled at her but after that, it never was the same again. I ended up dealing with her manager after that for the rest of the process. His name was Eric and he was also great. It was a lot of work for her and I'm somebody who likes to know every little detail about every little thing so that I can explain it to my husband. She just didn't want to have to constantly keep telling me everything over and over and over again. But everything else was absolutely amazing.

They have very friendly and very knowledgeable folks. It was a good experience. The only thing was that it took three times back and forth to get the lowest rate that they were allowing me. They came to me at first with a rate which was pretty good. I told them I would talk to other people and I went to another vendor and they gave me a quote. I told them that I was already getting that from another vendor and then they got me a lower rate. So it was back and forth between three different vendors until AmeriSave said the best they could do. I went with it but if they're willing to give it to me a week later, why didn't they give me that the first time? But they're not the only company who does it. Everyone does the same thing, but for a consumer, it wasn't fun.

I started filling out a thing on LendingTree and then I got bombarded by six people. It was very easy to start and it was not like they were nagging me constantly. They got the information they needed and went away for a few weeks. Then, when they got ready to schedule a signing, I asked about the final rate and then I went and looked, and they had already locked one 10 days before I agreed. They took care of that so it was good.

Everything with AmeriSave went really smooth. I liked their representative's attention to detail. I worked with two consultant. One was Michael, and he did a great job. AmeriSave's rate and terms are fine, too. They're good.

I started an application for refinance. I was greeted with stellar customer service by rep. Peyton **. He presented with many promises upfront, including working around specific procedures to get this application moving as quickly as possible (specifically, getting an appraisal waiver, but still charging me for this with total fees and expenses) giving the impression this will be the case throughout. Promises of specific exclusive rates, fees and waivers of fees including a refund of a $500.00 deposit. Informed that there was not way to proceed without a $500 deposit. I was told that this was non-refundable, but also informed that this will be refunded at the end of the transaction. I was also told that this was to replace the appraisal waiver (which is contradictory as it was waived).

I was contacted by Ryan who was excellent and explained to me the changes in the loan and also helped me out so that I had no cash-to-close again. He was very patient and answered my questions with no trouble. There was a miscommunication about the loan amount which he explained to me. He has been very easy to get a hold of and gives me updates as promised. I am definitely happy with my loan again, and the customer service I received from Ryan. Luckily it seems if you are having trouble communicating with one person, there are other resources provided so that your loan goes through smoothly.

I called AmeriSave to inquire about refinancing my loan. I got Peter out of Arizona on the phone. We talked for a while and in the middle of our conversation he hung up on me. Very rude first of all, 2nd I got a letter in the mail from Amerisave about 3 weeks later that they did a soft credit pull even that I never gave them my SS number! That is so illegal! Will never do business with this company!

I had a high existing rate. When I researched online, I pulled up some information that gave the necessary information and AmeriSave gave me a rate that I was looking for. When you give out the information, they ask for a basic one wherein when an agent will try to get it. And then, the more detailed ones will be what they would be waiting for. You have to scan some documents. I did everything online and through phone. I just had to take a picture of the documents and send them to the website. The agents were straightforward, because in case I would ask for some necessary details like details of the loan itself, I can go straight to the loan originator. They can get basic information, but not the more detailed ones. And then, the delay was due to the pandemic and because everybody is doing refinancing. But other than that, the process was smooth.

A friend of mine applied through AmeriSave and he was happy about his experience so I went with them too. I spoke with the loan officer and then she sent me an email with the link. I went online and put my application in. I started to communicate with her until I got the approval. Every time they sent the documents, I tried to send in the same day because I have all documents ready. But there was an error from the title company. They found a lien on the house but that was for the home equity line. It was not another lien listed there. I was waiting for them to call me and then when I called them they said, they were waiting for me. That was some delay in there and the process took two months. But other than that, everything was okay.

I googled AmeriSave and saw the ratings. I called them and they immediately responded back, and they gave me what's gonna happen and all sounded good. So, I went with it and it went fast. I got a good rate with them. The interest rates are low, and I wanted to go from a 30 to a 15-year. Everything was very easy. I worked with John. If I needed something, I was able to get a hold of him right away. If he needed something from me, he contacted me right away, and I got it for him just to keep things moving.

I found AmeriSave through LendingTree, and as far as going with them, they had less charges and stuff that were associated with closing cost. The process was all online for the most part. There were some emailing back and forth, but it was pretty straightforward.

I was going through a couple of different sites and AmeriSave reached out to me. Robert somehow contacted me over the phone. At that moment, they were giving me the best interest rate I felt through buying down the points. I went with a 15-year refinance. The process was very easy. It took a month altogether. I started on June 17th till and I closed on the 23rd. I had a great experience.

From the very beginning in dealing with Andrew he had a smug attitude toward both myself and my wife. His tone with us was one of impatience and talking down to us as if we were incapable of understanding. I mentioned this to him twice while initially working with him, hoping it may change his approach. He was not transparent and was not honest with us from the beginning. We were looking to lock our loan in at a certain rate (we both have excellent credit) and he said he would after we sent in a bunch of paperwork and giving them $500. We were hesitant but moved forward. After we sent everything in, he told me he locked the loan in as discussed for 30 days.

We recently refinanced our home and had a great experience with Cameron **. He was very personable and helpful and we had a great experience with him! All of that changed when we started to deal with Marie **. Not only did she call my phone late at night 7:00 pm central time, she was extremely condescending. It got to the point where she would call my phone and I would hand it to my husband because I was tired of the way I was being talked to. Once we signed the papers, we needed to wire funds to finalize the loan but we were still waiting on the wiring instructions.

I received numerous quotes and was told many times why I needed to pay more upfront, or use a non-conventional loan with PMI, or anything that would maximize their profit. I was pleasantly surprised when the AmeriSave quote, which was lowest, actually stayed low when I contacted them, and they continued to make changes during the loan process which reduced my rate and payment. They processed everything efficiently and professionally. At the end, they gave me a rate lower than I thought possible, met all of our requirements, and over delivered on cash back. They basically did the math and found the best loan possible for me, not them. They earned my trust and I will only recommend them to my friends and family in the future.

My WHOLE application process with Tom was EXCELLENT. When it got to the loan processor, it was POOR. (I will give some grace due to COVID and processor having to work from home BUT there were SEVERAL issues.) Then we get to the closer which was EXCELLENT. I'm HAPPY with final outcome.

I was very pleased with my Loan “Officer”, Ross **. He was very helpful, informative, and most of all patient with me and all my questions. Couldn’t have asked for anyone better. Now, the processor that was assigned to my re-fi, that was a little different story... I will keep his name anonymous. The perception I got from him is that he was very overwhelmed with his workload. If I called to ask him a question he would tell me that he had just 2 minutes to talk or he’d ask to call me back, which wouldn’t happen. I was having to help him acquire forms, for example, from my Insurance company (essentially do his job) because he was “too busy”, Just to try to complete everything so that I could get the loan to close. I also thought that it took too long (about 3 months) to close the refi from the beginning...(late March/early April to the end of June.) I would definitely recommend Ross ** as a Loan Officer.

About a year and a half ago, I got a thing in the mail that said streamline, refinance, VA refinance and no out of pocket money. Also, the interest rate was better than what I had so, I refi-ed. I did it through PennyMac who had my loan. Eight months ago, I did it again because my interest rate went down again. So this time, I knew that this would probably be the last time that I would ever refi because the interest rate was at 2.25. If it gets any lower than that, I'd be surprised. But considering I was at 3.2, I was gonna save myself quite a bit of money.

The people were really nice. They took everything and I sent them everything. But it seemed like I would send papers to Vaughn and then the other person would say they didn't get it. Then I had to send papers back to the other person. I don't know if it was lack of communication or the paperwork did not get sent to them. I had to resend several things, but it was okay. It was not that big a deal. The closer was fantastic. He was really personable, very friendly and very professional. I really liked him.

The whole process was very easy and I couldn't believe how fast it went. It was all completed and done within three weeks. Our life is better knowing that we'll have our mortgage paid off sooner because we reduced it to a 15%. We had a great experience with AmeriSave and I would recommend people to try it if they are refinancing or getting a mortgage.

Amazing experience and would recommend it. Very very knowledgeable loan processor (Adam **), he took the time to answer all my questions and ran through all possible scenarios like break-even analysis for points consideration so I can make the best decision. The loan approval process is a breeze, they have a fully online and digital system to get signatures and forms processed ASAP.

Kevin from AmeriSave reached out to me after I did something on Lending Tree. He was knowledgeable, nice and set the time to teach me everything I needed to understand. Obtaining a refi from them was quick and easy. The application and underwriting process took under two weeks. I got excellent rates too.

I had to refinance, and the rate that AmeriSave gave me couldn't be beat. Everything went great with the refinancing. The online application process was easy and quick. I didn't have a lot of extra paperwork. I took care of what I needed to take care of, and it was good. The representatives were super great. Ali was super helpful. He kept us on track. He knows his business. I really liked him. There's another buddy of mine who's looking to refinance, and I asked Ali if I could send him his way because good customer service is huge for me. He was really good.

UPDATED 09/30/2020: This is part 2 of my original review. I had changed my rating to 4 stars, but jumped the gun, we agreed to give this company a second chance, which I'm immediately regretting. I have provided them everything they asked for, several times immediately when asked. It started out good. They promised everything would be good, and it turned out it wasn't. They had added themselves again to our insurance company, without being our actual mortgage company yet, we went as far as the receiving our closing disclosures multiple times, and they were wrong each time, which they corrected it.

I was going through several lenders, and AmeriSave was the fastest one to get back to me. Unfortunately, it wasn't super fast either. But they just got it done before anyone else. They were very helpful. The person I worked with was Midwest time and I’m Mountain Standard Time. He was up late helping me get this done and explained things very thoroughly.

When I talked to the rep, I got the information with him and I was happy with what I got from them. The rates kinda went up and then they went back down, so I called him back directly when I was ready to do it and went through him. The process was pretty simple. They have their own secure online portal that I submitted all the information from electronically and then I talked to the rep a couple times and it was a done deal. I was happy with the time and what they did.

I saw the advertisements on Facebook and I clicked on how to reduce your mortgage. Then, I got bombarded with all kinds of different companies and all of a sudden, I got hooked up with AmeriSave. I was talking with the rep on the phone and he made me go through all the way through the form to where it wanted my credit card. I said that I didn’t even know what they were gonna save for me so I stopped at that point. He sent me the proposal and after consulting with my friend who had recently done it, he said it looked good to him and he was happy with AmeriSave. So, I went ahead and paid the $500 application fee.

We were more than happy working on our REFI with AmeriSave Mortgage Corp. and our Loan Originator Tim ** and Processor Sara **. As seniors we needed some help doing everything online and the Company and its employees made it very easy for us! We happily closed within 32 days since our first interview by phone. We highly recommend AmeriSave.

AmeriSave contacted me. I worked with them on a refinance. The process was fine and all of their reps were good. The terms were fine. I could have gone lower if I chose to buy-in but I didn't.

AmeriSave had good customer service and from the very beginning, when I spoke to the person, they caught my attention and they listened to me. They knew exactly what I needed and they said that they would be able to assist me. So, I decided to try it. The reps were all very professional and I liked the portal they had where I could go in there and I could see the process of my loan. I could also see the documents that I submitted and if I needed anything to submit. The time frame was good although mine was a little bit longer. It was a little bit more complex but through the whole process, I had someone there letting me know where they were in the process at all times.

I refinanced with AmeriSave and their rep Chad was easy to work with and by far, he was the most accessible among their reps. He won my business that way. I reached out to him online and he told me what he thought the rate would be. I did a little research and found that they were the best if not right there with everybody else. I went with them for a conventional loan and gave all the documentation needed to get approved. AmeriSave's online application process was easy to use. I got one of the best rates and deals that I could have. Other people should at least check them out.

I needed to finance another home and place called Loan Depot are the biggest liars God ever put breath in. I got tied up with them and I remembered AmeriSave so I called them and they took care of me. They were great. This is my second go-around with them and I have since then, gave the number of the loan originator to my cousin because he wants to refinance his home. One of the loans was conventional and the other one was VA. The process was easy. They told me what they needed and I provided it. There was no hassle.

I read all the reviews and they were getting 5s and their rates were great. There were couple thousand reviews of thumbs up. So I selected them. The process was very easy. Because of the virus, everything has been so streamlined through computer and it was very quick and painless. The two women I worked with were absolutely amazing. They were very professional and very thorough, but at the same time I felt like I had known them forever. I told the woman that was doing the underwriting that I was gonna miss not talking to her because we've had such a great relationship over the phone. She was like my friend.

This company looks fine from their website but they charge additional fees that other companies do not, like to start the loan application and pressure you into completing their initial process to get their $500 initial fee and then juggle you to another person that then does finish your application. I regret ever doing business with this company and their pressure tactics to get you started and then sit on their hands.

Had a great experience with everyone at Amerisave. The process was easy and I was kept informed as the process played out. The customer portal was simple to use as well. Many thanks to my loan originator, Quintin **, and to my loan processor, Misleidy **. They were quick to reply with questions and treated me like a valued customer.

Chad gave me a call and introduced himself. He took some basic information and I allowed him to run the credit. By doing so, that put me in what was available to me. He sent me an offer letter. At first, it wasn't the best offer. I had two more offers come in then I sent him a picture of the one I got from another company to show him I got offered a 2.5% interest. He was not able to give me a 2.5, but he said he was gonna work with me on the fee. The 2.5 was gonna cost me about $4,000, whereas going with AmeriSave would cost me much less than that. I was gonna have a final balance of 297 from the other companies, and through AmeriSave, I ended up with a 291 and a lower interest rate.

They were easy to work with and found everything I was looking for, including low rates. I dealt with Hyme and the process was super easy. From start to finish, it took about a month. I'm very satisfied.

I started looking up interest rates back in January on the internet, and AmeriSave emailed me. Another ad popped up, and I clicked on it and checked it. I tried to check the interest rate, and then AmeriSave contacted me because I filled out the form to get the interest rate. It took about three months and I finally got refinanced, my home, my mortgage, and everything worked out good. I worked with Omar and he was out of Texas. I could contact him anytime, email or call him. He answered any question I had. So, he was good. My only complaint was the process took three months, but I know it's due to the Coronavirus that it took so long.

A bunch of people at my work said that AmeriSave was fast and easy. When I went through the process online, it took about three weeks. It was quick. Everything was pretty hassle free.

I went on LendingTree, and AmeriSave happened to have the best rates. Their process was pretty easy. The lady that helped me was really good. I don't know how to upload stuff online and she was really good with helping me upload stuff. Emily was really good with helping me through the process. Everything was pretty straightforward.

A superb experience in refi with AmeriSave. Working with Rami J. at AmeriSave was delightful, always feeling my best interests were being watched out for and expectations met or surpassed. I got great rate and terms, and the entire process was fairly easy and completed in about 30 days. Would highly recommend AmeriSave to others for their mortgage needs.

Their rates were good and I have a friend who works there. I got a home loan and the process was very smooth. They were easy to work with. It was wonderful. The online application was easy to do and very user-friendly. They have great customer service. I was very satisfied.

I talked to my financial advisor about what I should do to take care of the issue that I had concerning getting this money and without prompting that to the sales originator to talk to me, I told him what I wanted to do and he told me exactly the same thing what my financial advisors said. I had pretty high confidence that he was trying to sell me a loan that fit what I needed and not something that was just in the interest of AmeriSave. I thought that was pretty cool.

The rates were incredible, and service was prompt, efficient, and thorough. My only complaint is that the web interface was not aesthetically modern - I recommend hiring a UI designer to update the website, and then the presentation will be complete!

Requested a quote for a mortgage refinance. Got a call from one of their agents, Joe, early the next morning. He basically read off similar numbers that I was presented online and moved directly into a very combative, hard sales act. He was so focused on closing the deal, I had a list of additional questions which he didn't even let me get through. Instead he hung up on me because I was "wasting his time". Excellent customer service guys.

I tried some places locally including my bank I had previously and they were unwilling to do anything remotely close to resembling what I was seeing in the market. One of the other vendors that contacted us was incredibly pushy, very rude, and difficult to talk to on the phone. The people at AmeriSave were the complete opposite of that. They were easy to talk to. They would take time to answer questions. They answered the phone. They weren't rushing to push me through anything. They wanted me to be comfortable, look at stuff, and make sure I was understanding about what's going on. It was a nice process. Their rates have been lower through one of the refi.