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Advance America Cash Advance Reviews

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About Advance America Cash Advance

Advance America is a loan company that offers payday loans, installment loans, title loans and lines of credit. Advance America has online and in-store services in 27 states and delivers the funds you qualify for in as few as 24 hours.

Visit www.advanceamerica.net
Pros
  • Payday, installment and title loans
  • Apply online or in-store
  • 1,900 locations
Cons
  • Not available in every state

Helpful Reviews

Colorado Springs, CO
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This company is a fraud and actually steal your money to purchase bitcoins and crypto by you unknowingly. They gain access to your account through manipulation and pressuring you ...

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New Blaine, AR
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This is the first time I have ever used Advance America Cash Advance in Roland Oklahoma and I was very pleased with their service and very friendly employees that explained everyt...

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What is Advance America?

Advance America offers online and in-store loans and has an easy application process. To apply for an online loan, visit the company’s website. You need your Social Security number, a valid email address, an active checking account and proof of income to complete an application.

Advance America employs certified loan specialists and a responsive customer service team to operate its online loan services, but you can also visit an Advance America location if you’re more comfortable with in-store loan services. To apply in person, bring a government-issued photo ID, proof of an open checking account, proof of income and verification of your Social Security number.

Many people use Advance America’s payday loans to cover short-term expenses and to receive cash for unforeseen emergencies, but the company’s website cautions that short-term loans are not a long-term solution.

Advance America rates and fees

Advance America doesn’t disclose a full range of interest rates and fees, but it does state that a typical fee for cash advances is around $15 per $100 borrowed. This is the set price for a short-term transaction.

Advance America FAQ

Can you pay Advance America online?

Yes, you can make loan payments to Advance America online. On the payment due date, your bank receives an electronic request for payment from your account, and the funds are electronically withdrawn.

What do I need to get a loan from Advance America?

To get a loan from an Advance America store, you need the following documents:

  • Government-issued photo ID
  • Proof of open and current checking account
  • Proof of income
  • Verification of Social Security number

To apply for a loan online, you need:

  • Social Security number
  • Valid email address
  • Active checking account
  • Valid source of income
Does Advance America do a credit check?

Yes, Advance America checks your credit score, but it doesn’t report activity to the major credit bureaus.

Does Advance America do payment plans?

Advance America has an extended payment plan for customers unable to pay back their loans by the given deadline. Log into your account or visit a store for more information on the extended payment plan.

Still have questions?

Is Advance America legit?

Advance America is a loan company that primarily deals with short-term loans. The company has an easy application process and disburses funds quickly. If you need cash for an emergency, visit Advance America’s website to see if you qualify for its loan programs.

Shop with confidence

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Advance America Cash Advance Reviews

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    How do I know I can trust these reviews about Advance America?
    • 4,943,548 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 40
    Profile pic of the author.
    Loan Process

    Reviewed July 2, 2026

    I took a loan and Mr. ** deposited two fraudulent checks to my Wells Fargo account causing the closure of my account. Whoever Mr ** was, should be reprimanded. Thank you. Wells Fargo refused to provide me copies of the fraudulent checks.

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    Customer Service

    Reviewed March 7, 2026

    While I was on the phone with them and I could see that they were putting the money in my account which was $1,7000.00, they then asked me to go to Dollar General while they stayed on the phone with me and take $1,310.00 out my bank account and a money card and then send it to them. I put them on hold and called my bank. I explained what was going. My bank immediately changed all of my account information including my username and password, and told me that they were indeed trying to de-fraud me. I'm just saying to warning everyone to stay clear of these people.

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      Profile pic of the author.
      Verified purchase
      Customer ServiceSales & MarketingPunctuality & SpeedStaffBillingLoan Process

      Reviewed Feb. 22, 2026

      This company is a fraud and actually steal your money to purchase bitcoins and crypto by you unknowingly. They gain access to your account through manipulation and pressuring you to send them money to correctly receive your deposit, but it's already your money. They submit ACH Disputes through your bank on previous large money transactions and convince you that are partial payments from their loan officer, Dan ** and Zavier ** were the two people responsible for my deceptive loan. They call you through WhatsApp and even Cash App to lure you in and take money from you. You are responsible once your bank realize they submitted several Disputes on your behalf. Fast talkers and manipulators who get access to your phone and account information. They are a scam, be aware of their practices, they are not a real loan company...Scammers!

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      Sales & Marketing

      Reviewed Sept. 10, 2025

      This experience has really taught me...They say I was approved of 8000.00. I had to go get money out of of bank, go to Walmart and load card. Found out they are scamming your bank..Never use them. They no

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      Customer ServiceOnline & AppLoan Process

      Reviewed July 21, 2025

      I received a message on my phone having never known about this place. They had to buy my data from someone which tells me they are not a legit company. 2nd, I couldn't tell you how many bad reviews this web-based loan shark of a company has... DO NOT GIVE THEM YOUR INFO, NOR TRY TO GET A LOAN. You will deeply regret it.

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      Profile pic of the author.
      Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingLoan Process

      Reviewed July 10, 2025

      First I was approved for a loan of 8,000 and only had to pay back 187.00 per month for 48 months. Was great. They took all of my info including password to my checking accounts. They said that they were going to put a certain amount in my account and when I send it back to them my credit score would rise. I was told to go to Walmart and put money on card and call them back with card number. Come to find out they reversed about 1700.00 of my payments I had already made with my account. They tried to steal my money. Quickly I called bank. Has everything stopped had to change account number and get new password but it was well worth it. I didn't get scammed. I should have known better than to give up all of my info to them. Boy I really dodged a bullet. Do not trust them!!! Call the attorney general. Put fear in Eric **'s life of crime. That's the name of the agent. But sounds like he's ** descent .

      .

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      Customer ServiceSales & MarketingOnline & AppLoan Process

      Reviewed May 14, 2025

      Did the app online, and, after numerous phone calls, was told my loan was approved, and the funds would be in my account in a day or two. Then was told the funds would be in my account in an hour. Then, 45 minutes. This went on for 4 days! Today I was told they cannot lend me the money!!! WTH!!! BIG scam!!!! DO NOT DO BUSINESS WITH THEM!!!!

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      Staff

      Reviewed Jan. 11, 2025

      I recently finished a refinance with the Midwest City store in Oklahoma. 232 South Air Depot Suite. A. My associate ** was the best associate ever. She was compassionate, knowledgeable, caring, exceptionally awesome in helping me. I can’t believe the store manager had everyone stay home because of the weather leaving ** the ONLY ASSOCIATE HELPING PEOPLE!! She did an awesome job and needs to be promoted to Manager.

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      Verified purchase
      Customer ServiceLoan Process

      Reviewed Dec. 10, 2024

      I was called back today being told I was approved for $7k. Sent me I guess fake paperwork to sign. Then was told that before I receive loan I needed to receive some funds then send it back for verification. This was around 1pm. Around 6pm I'm on my email and get notifications that my mobile deposit has a hold so I login and I have 2 pending checks so now my red flags are flying. So I decided to Google # and call and verify myself and was told that I have no loan with them and never was approved for one with them. Now it's now 9pm looking at similar reviews on here like mines. So now I'm calling bank smh.

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      Profile pic of the author.
      StaffBilling

      Reviewed Dec. 1, 2024

      I haven't never had a problem, I had emergency and they posted a payment that gave me 30 days to make, great people. They care about you. I recommend them to anyone, got my first line of credit since2022. Ty.

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      Loan ProcessTimelinessHonesty & Transparency

      Reviewed Oct. 11, 2024

      I applied for an installment loan online..it said that applying WOULD NOT AFFECT MY CREDIT AT ALL...NEXT DAY, MY SCORE WENT DOWN FOUR POINTS!?!! Couldn't have been anything else!!! LYING, EVIL, CORRUPT CORPORATIONS RUN AMERICA

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      Customer ServiceSales & Marketing

      Reviewed Oct. 3, 2024

      They are a scam. Ask for a $2000. The process take 3 days and nobody called me. When I called them it's, "Oh we working on it." Gave all my info, then they forge my name on a check then deposit and took it out. Complete scam.

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      Customer ServiceCoveragePunctuality & SpeedMaintenance

      Reviewed Sept. 28, 2024

      On top of exorbitant fees, they lose your ability to log in and service your account, repeatedly. Like it takes months for them to fix it, then weeks later, it happens again. No one to call on weekends, you know, when we working stiffs have the time, to sit on a damn phone for an hour, just to not get any issue resolved.

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      Profile pic of the author.
      Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBillingLoan Process

      Reviewed Sept. 27, 2024

      Go outta their way to make their customers happy??? Maybe the individual stores but absolutely positively not corporate they could give two craps less about you. All they care about is your money. I have had AA for over 8 years. They have been a lifesaver from time to time. I use the Miami Oklahoma store and the ladies there are excellent. Two times I've HAD to use the home office however and both times something has gone wrong. This time today detrimentally wrong. I called corporate office on the 16th of this month and I set my last payment for the full amount to be debited out of my account on the 24th. This was important for me to have done because I knew it was gonna be a tight month so I would need to be opening another loan. So with me calling and setting it up to be debited rather than ach I would be able to reloan instantly with no wait.

      Somehow even the simplest of tasks corporate always manages to screw up. Even with there being notes on my account with detailed instructions some less than qualified person managed to mess it up. Whoever it was did over 200 on debit but did 100 of it ach. This was NOT because of a scheduled payment. My monthly payments are almost 200 never being only 100. Along with the ach was cancelled on the 16th when corporate noted my account for the pay off to be debited on the 24th. This is all due to somebody in corporate office being a slacker and completely no questions about it screwing up!!! Went to reloan today and couldn't because of this person's mess up!!! Now I can't pay my rent that is due, I have no groceries and my dogs need food.

      Called corporate to see if they could fix what they screwed up, override it, something ANYTHING!! Not only did they tell me there's nothing they can do to help me. They also offered no apology or anything. They did try to pass the blame onto my home store. Whom has absolutely nothing to do with it. This is ALL corporates dealing and doing PERIOD!! So now I am in tears left with only prayers and hopes that I don't get kicked out of my home and can figure something out for the next few days for food for my dogs and I. Until the ach for 100 dollars clears. AN ACH THAT SHOULD HAVE NEVER HAPPENED IN THE FIRST PLACE!!!

      As I said in the beginning Advance America is great in your home store. DON'T EVER deal with corporate office though if you don't have to. Because they don't care about you!! NOT EVEN A LITTLE!! Heck they can't even do their job correctly no less care about you or your happiness and satisfaction!! BIG MIDDLE FINGER WAVE TO YOU CORPORATE OFFICE OF AA!! THANKS FOR PUTTING ME IN A VERY BAD SPOT!!!

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      Customer ServicePunctuality & SpeedStaffBillingLoan Process

      Reviewed Aug. 12, 2024

      Hello, To whom it may concern. Veronica ** was very helpful in providing excellent customer service. I call you should took the time to answer all my questions over the phone and was there after hours to provide 5 star service. Very polite and patient and explain all the dates the payments would begin and if you wanted to pay the loan off early. Thank you Mrs. Veronica.

      Sincerely,

      D

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      Customer ServicePunctuality & SpeedLoan ProcessRates

      Reviewed July 22, 2024

      I received a notice that I was approved for $5000 at a 6% rate so I called and spoke to James the California office. I got the loan, but I was giving him some details and I was crying and he told me don’t cry or you won’t get the loan. Then the money wasn’t deposited in my checking account because I had a negative balance. I can’t bring it current because my account was attacked. I have zero well actually I have negative. I advised him. I can’t even do it till next month. So he was very rude. This would may be a half hour ago it’s 11:30 on 7/22/2024. He was talking over me he wasn’t listening and he said I can’t remember what it was but it was something you don’t say to customers. Then he hung up on me, which you don’t do with customers.

      Before he hung up I told him a few times I do not want the loan. When I called back, I was referred to Voicemail. In the voicemail, I said he was rude, no Customer Service and I didn’t want the loan. A few times I told him I don’t want the loan. I waited, tried to call again. The phone was disconnected. When I left a message, the first time I advised him or them that I didn’t want the loan that he was rude, no Customer Service at all. I have been in this business for 47 years. I have never treated my customers this way. If I could rate zero, I would rate zero.

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      Staff

      Reviewed July 13, 2024

      I love Advance America. The employees are the best. Chardey and Denise are the best. They make you feel welcome. As soon as you come through the door the greeting is the best. Makes me smile. Great employees. Thank you.

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      Customer ServiceRefunds & PayoutsBillingLoan Process

      Reviewed June 25, 2024

      I got an installment loan through Advance America and it was paid back within a few months. I had to take it back out and wound up hitting some hard times and ultimately had to put this loan with a debt management program I work with. They agreed to the settlement May 11th. I have made 3 payments. I had revoked my ACH authorization once it went it debt management. They back ended my revocation and ILLEGALLY deposited an E-check pulling 300$ out of my bank. I called and they all but admitted that this was wrong but now they are saying they will have to issue a paper check as a refund?? You took the money out ILLEGALLY within seconds, I expect it put back within seconds. It's all good though. My attorney and I have already discussed litigation. Be prepared for another lawsuit Advance!

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      StaffBilling

      Reviewed May 24, 2024

      This company is a complete fraud fees to from the fake names of the employees reversing my bills in my bank account, stealing money and rewriting hot checks on my account. How do these people get into our country and are able to steal from U.S. citizens.

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      Customer ServiceCoverageMaintenanceStaffLoan Process

      Reviewed May 17, 2024

      Have you ever been so frustrated that it brings you to tears? This has been my recent experience with Advance America. I have had two previous loans with them I have paid on time and both times paid it off within 3 months. I am a reliable customer so I was surprised when I applied for a third loan and was denied for having too many SS# on my bank account the same bank account used in the prior loans. So I called their customer service dept the first rep told me my SS# was attached to another name. They suggested I call LexisNexis, Clarity and the social security department. I did and no other names are associated with my social.

      Then they finally admitted the error was on their end to apply using a checking in my name only. I did that as well and still get the same denial. So I was told to go to a store and guess what same denial. For over a week the same scenario plays out. I speak to a rep who then files a ticket with underwriting I call back. Am told try this or that. I get the same denial. I call back. Speak to another rep and it happens all over again. Why? I ask what is the problem. I get brushed off because they just do not know how to fix it and they have me going back and forth. I am a good customer. Why won't they help me?

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      PriceLoan ProcessRatesValue

      Reviewed April 16, 2024

      This loan company is a rip off!! I would never recommend this loan company to nobody! Very disappointed! They're too high on interest rates. Way too high. When you think you pay down on a long you still have a lot of remaining to have to owe. It's not worth the money and it ain't worth the time.

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      Loan Process

      Reviewed Feb. 13, 2024

      I don't ever recommend getting a payday loan so avoid it if at all possible. But if you decide that you are going to get a payday loan in the state of Michigan...Then your first choice should be these guys and if you have the ability... I highly recommend to go through the easy process of setting up your account so that all deposits and withdraws are completed directly through your bank debit card (if you have one). The other ways to register are also very are easy but the debit card option is way too convenient and streamlined in my opinion.

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      Refunds & PayoutsBillingLoan Process

      Reviewed Jan. 30, 2024

      Had been dealing with Advance America for 10 years in Florida. Move to Alabama. Needed a loan. Went to Mississippi to get loan. Come to find out I will be paying back this till September even when taking payments every 2 weeks. This is straight wrong. Feel like I'm being taken advantage of.

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      MaintenanceLoan Process

      Reviewed Jan. 24, 2024

      These guys are crooks. Do not take a loan or a line of credit from them. Will not work with you and they are fraudulent. I highly suggest to stay away. Stay far away. I will never ever work with these guys. Total crooks.

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      Profile pic of the author.
      Customer ServiceCoveragePriceMaintenanceBillingLoan Process

      Reviewed Oct. 31, 2023

      I have been doing business with Advance America for years. Every month I always take a payday loan out and pay it off when we get our social security. I have to take it back out so that we can pay our bill. Somehow I accidentally must have hit the three month term. I took it out on September 31 and supposedly was gonna pay 555 like I always do on Nov 3rd. Today on Oct 31 check to make sure the due day was not before the third and notice it was only gonna take a little over 300 out. So I called them and try to fix it. Asked if they could look through their records where I had been a loyal customer and try to fix this one time.

      They told me there was nothing they could do and today on October 31 the payoff is 590 dollars so in a few more days it will be more than that. This is not right. If you can pay it off within the month they should let you fall back on their payday plan. Between my husband and I we have paid over 1300 dollars in fees in a years time and y'all can't fix this one time for us. It's not right. I made a mistake and it's not like I am not willing to pay. Never again will I do this with y'all. I will find another payday company.

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      Staff

      Reviewed Oct. 20, 2023

      Super nice, easy, friendly, kind lady! ** made my first visit at Advance America a wonderful one. Just moved to Lansing and ** was super kind! I highly recommend this location 3020 East Saginaw Hwy Lansing Mich Store #3092. I will definitely be back.

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      Customer ServiceRefunds & PayoutsBillingLoan Process

      Reviewed Sept. 2, 2023

      I made this loan by phone, and have given them the new #, I have 2 more payments of 564.51, and when I call 8775050701, I can't get through on by phone or online to make my last 2 payments. I have been paying my payments on time. I don't know what else to do.

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      Profile pic of the author.
      Customer ServiceRefunds & PayoutsStaffLoan Process

      Reviewed May 19, 2023

      My husband and I took out a small loan of $200. To repay it back, my husband agree for the company to take $20 out of his account every other week. So after the loan was paid back, Advance America continues to take $20 out of my husband’s account. As of right now, they have overcharge my husband by $80. When I called customer service, they wouldn’t talk to me even though I am on the account. My phone number is the number we put down because I am easier to get ahold of. Plus, their customer service skills in that call center are a joke. First of all, he wouldn’t even look up the account number or help me in anyway. He said my husband had to be here and I asked why and he couldn’t give me an answer. He kept repeating himself over and over again. This company is not trustworthy. I know our loan was small but if they continue to take out $20, just think how much more they could take out with an even bigger loan?

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      PriceStaffLoan ProcessRates

      Reviewed Feb. 13, 2023

      Advance America is a great place to get extra help when you need it. I've used them many times over the past 6 years, they have gotten a bad rap here lately. If you have a hard time managing your finances then don't go to advance america with unrealistic ideas, advance america is a company just like any other company and they need to make money in order to stay in business, if you check around you won't find a better business for short terms loans like advance america has, they are upfront with there pricing (cheapest prices I've found). People have to be responsible for how they use their money. It's not advance America's job to do that, so if you know you can't pay the price Don't get a loan! I highly recommend advance america that are wonderful to work with, just use your common sense. They started this company to make money (not friends) so if you understand that going in you will have a great business minded relationship with them.

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      Contract & TermsCoverageSales & MarketingPunctuality & SpeedRefunds & PayoutsBillingLoan ProcessRatesHonesty & Transparency

      Reviewed Jan. 3, 2023

      If you're not late all is fine. Except high interest on short term loans. Don't use anything other than direct deposit. The card is a scam for more hidden fees. Interest is 55.00 on 445.00 loan for 30 days. I got stuck. Paying out each month to the total of 655.00 a year. Only way out was to not pay and do payments on my own terms. They are real hostile. And threatening. Belittling bunch of wanna be tough guys juvenile delinquents. Treat great customers like trash. Try to bully you into payment agreements you can't make. I was vulnerable at the time and only intended a one time deal. 2 1/2 years later I could of done a lot with the 2000.00 or so dollars I wasted on interest. I even had to ask my landlord for a little patience on one week's rent to get out of the jam I was in. Now I can pay it off. And no more -55 month just to have shelter. I almost ended up on the street. My parents covered my week behind rent from their retirement fund. Just not a good experience.

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      Customer ServiceStaff

      Reviewed Oct. 27, 2022

      Hello. I had a very bad experience with this company and I am a person on low income and I felt like this company took advantage of me. I don't think I will ever be doing business with them again and they don't care about people on SSI. They just care about ripping people off and the way that the customer service people answer the phone and how they mistreated me today that deteriorates my Business relationship with them. They were very rude and disrespectful and ignorant and inconsiderate too. I do not recommend this company you'll be better off suffering without. I don't think these people are out there to try to help people at all and the sad part is I'm a new customer to this type of situation. I never use these type of services. I was always leery of these services and I should have trusted my first gut instinct and not use them but at the time I needed them for emergency purposes. I'm very upset and disappointed with this company.

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      Customer ServicePunctuality & SpeedRefunds & PayoutsMaintenanceStaffLoan Process

      Reviewed Oct. 18, 2022

      First, the application process was a chore, and broken in a couple ways. The uploading feature for photographs and ID verification did not show when a document had been uploaded, so I ended up uploading multiple copies by accident. Then, because I submitted the application and was approved at around 10:40 am instead of before 10:30am, they couldn't guarantee I would receive the funds by end of business that day, a Friday. So I waited until Monday at close of business: no funds. I emailed customer support to ask why my funds had not been received, and got a form email stating that sometimes it takes a while to be approved, etc.

      When I emailed again saying that I was approved, I got another form email saying if I wanted to make changes to my loan, to contact customer service in a different way. I logged into the account to try the chat support function, and saw my application had been voided. Having had no warning, phone call or email saying the loan was or would be voided, I called to find out why. Customer support by phone stated that the bank account information I had entered on my application was incorrect, and therefore the loan was voided altogether.

      When I protested that I had copied and pasted my bank account information into the application field directly from my bank's website, and that no error was shown during the application or approval process, and asked if the loan could be un-voided, the customer support agent told me that the only way to do that is go through the whole application and approval process again. It is my belief that they may not have had enough money to pay out everyone's loans on that particular day, and used the incorrect excuse that I had entered my bank account information incorrectly. I would recommend no one ever use their services, and hope the company shuts down for good soon.

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      Reviewed Sept. 4, 2022

      I watch my credit closely so I was in shock when Advance America placed a collection account on my credit report. I HAVE NEVER HAD AN ACCOUNT WITH ADVANCE AMERICA!! I have disputed the account twice with no luck, has anyone else had this happen to them? What was the solution, I'm definitely not paying it, it's not my debt!

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      Customer ServicePriceRefunds & PayoutsStaffBillingLoan ProcessRates

      Reviewed March 17, 2022

      Regarding Advance America Installment loans. I just want to share my experience with Advance America. I was a loyal customer for many many years for payday loans which is max of $255 in CA. Always paid my loans off had no issues. Well I made the mistake of getting an installment loan due to needing a little more money and it was a huge mistake. This company is no different than all the rest that prey on vulnerable people in urgent financial situations. With not such good credit. I never understand why you would want to jack up the interest on someone who is already financially compromised.

      They already know that we will struggle paying the installment loan back in full due to the astronomical interest they apply to your loan. So you end up paying them over a year according to your paydays. Well what happened is I borrowed just under $2,500 ended up paying them over $5,000 which is double the principal borrowed. I ran in to more financial difficulties and could not keep up with payments which was like $265 every two weeks. Even knowing I was a customer for years they were relentless in getting more money out of me. After I believe two years they didn't just charge my account off they sold it to some dirty collection agency. Just so that they could get a few more dollars. Now I got them calling and harassing me all the time.

      Believe me, these installment loans are traps. Do not fall for it. You are better off borrowing the money from family or a friend even though that could be embarrassing for some people. The pure stress and the harassment you would be avoiding is more than worth going with another option. These loan companies should be regulated on how much interest they can charge on a loan. Some are even more ridiculous than Advance America. In my opinion it's a criminal act to charge people hundreds of percent on loans. The only thing I can think of is the government allows this because they are benefiting from it. All my brothers and sisters out there my advice to you is find another way. Good luck.

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      Advance America Cash Advance
      Response from Advance America Cash Advance

      - Advance America values its customers and would like to learn more about this situation. Please call our social media comment line at 866-682-2992. Thank you.

      gladys increased rating by 4 stars.
      Contract & TermsPriceRefunds & PayoutsStaffLoan ProcessRates
      After a positive interaction with Advance America Cash Advance, gladys increased their star rating.

      Original Review: Feb. 28, 2022

      I borrowed $500 and have already paid back almost $1500 and I still owe $560 for payoff. They told me the state requires them to charge 75% interest. I have had several loans from them and don't understand why this one is costing me so much. I live on ssi so the money I've paid on interest has made it where I can barely survive. I understand that they are in to make money but 75% interest doesn't seem fair. Once it's paid off I will not get any more loans there. They rip people off.

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      Advance America Cash Advance
      Response from Advance America Cash Advance

      - Advance America values its customers and would like to learn more about this situation. Please call our social media comment line at 866-682-2992. Thank you.

      Customer ServiceLoan ProcessTransparency

      Reviewed Jan. 18, 2022

      When I 1st created the account, I did not have any issues at all. I did 2 loans from them and paid both loans back before they were due in full. Now I try to apply for a a loan and I get denied because my account was flagged for possible fraud activity. When I called to try to get an explanation nobody is able to explain why this happened. I don't know what's going on. Every time I call to try to get some direction they tell me to call the credit bureau, when I call the credit bureau they tell me to contact Cash Advance America. I think it's a little ridiculous that you get turned down for loans when you've paid them before they were due. At this point I'm going to find out how to disable the account completely and I just will not use their services.

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      Advance America Cash Advance
      Response from Advance America Cash Advance

      Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-310-4238. Thank you.

      Loan ProcessRatesFollow-Through

      Reviewed Nov. 25, 2021

      They do what they say - they loan you the money for a "Payday Loan" and deposit it into your bank account by the following business day, but, they also take the money you owe them out of your bank account the "day before" your paycheck is deposited into your bank account... Hence the term "Payday Loan", which means a loan until your next payday or pay date. The result of Advance America taking the money I owed them out of my bank account the “day before” my payday caused my bank account to be overdrawn. I would give a "Zero" Star Rating if I had that option.

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      Reviewed Aug. 27, 2021

      This company deposited a total of three checks for verification. They all bounced after I purchased Apple Card’s they said for verification process. Now I owe my bank $9000. They are liars and thieves. Mr. ** sent checks from a fake bank from Joe’s garage in IL. Then they all were fraudulent. Beware of them!!

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      Advance America Cash Advance
      Response from Advance America Cash Advance

      - Thanks for bringing this to our attention. We currently do no offer loans in New York. This communication is not from Advance America. If you'd like to provide more information about this incidence, please call our customer service line at 1-844-562-6480. You can also find more information on how to protect yourself from scams like these, visit advanceamerica.net/privacy-and-terms/security-information

      CoverageRefunds & PayoutsBillingLoan Process

      Reviewed Aug. 17, 2021

      I had a loan with this place then was diagnosed with cancer my insurance only pays 80% of my chemo and nothing for my pain meds. I was set up on a payment plan. So far I've made 3 payments of 104. I have 1 more payment but my account was hacked and 2000 was stolen from me. I've been talking to someone at the Nolansville store every other day about the remaining payment of 103. Well today they deposited a check for 411.00 which now has screwed my account again. It's now overdrawn 320.00. I'm so damn angry. Why in the hell would they put a check for 411.00 when I've paid 310.00 of it already. Now I don't have the money to pay for my chemo treatment today. This is so messed up beyond words.

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      Contract & TermsPriceRefunds & PayoutsBillingLoan ProcessTimeliness

      Reviewed Jan. 20, 2021

      I have been using them for a long time mostly for payday loans when I need them and sometimes for money orders. I have never had any problems at any of their stores and their fees are reasonable. Just be careful when you borrow online. When you do it online, they debit the payment automatically but for some reason sometimes they don't clear the payment right away, even if it cleared your bank, so you can't borrow it back the next day if you need to (ie, If I paid back on the 31st, I need the money back on the 1st to pay the rent). This has happened to me twice and has cost me hundreds in overdraft fees because I couldn't get the money back in time. In this day and age, it shouldn't take more than a day for a payment to clear. Bottom line, if you have a store nearby, it's better if you go borrow and pay back in person.

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      Advance America Cash Advance
      Response from Advance America Cash Advance

      Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!

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      Advance America Cash Advance Company Information

      Company Name:
      Advance America
      Year Founded:
      1997
      Formerly Named:
      Advance America Cash Advance
      Website:
      www.advanceamerica.net