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Advance America Cash Advance
Overall Satisfaction Rating
1.92/5
  • 5 stars
    5
  • 4 stars
    0
  • 3 stars
    2
  • 2 stars
    0
  • 1 stars
    25
Based on 32 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Need a payday & title loan lender?

    Advance America Cash Advance

    ConsumerAffairs Unaccredited Brand

    Advance America is here for you with financial solutions designed to fit your needs and get you back on track. They put their customers first and treat them with dignity and respect. Advance America's approval process is fast because they know how important it is to get the money you need quickly. They have clear rates and fees, so you understand how and what you’re paying, and they will take all necessary measures to keep your personal information safe. Best of all, you don’t need perfect credit to get approved for a loan.

    Since 1997, Advance America has helped millions of hardworking Americans with a variety of personalized financial solutions with their top-notch customer service. They are nationally recognized, fully-licensed, with over 1,900 locations nationwide and online lending services. As a founding member of the Community Financial Services Association, they believe their customers deserve clear, understandable loan terms, and therefore encourage fair and fully disclosed lending practices.

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      335 Advance America Cash Advance Consumer Reviews

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      Page 1 Reviews 1 - 10
      Rated with 5 stars
      Verified Reviewer
      Original review: Sept. 17, 2019

      I have always gone to the location in Huntsville Alabama on university drive. Melissa has been a staple there and love that she has treated me like family. If I run late she always waits. I adore this company and the ladies at the store. Please try them if you haven’t already.

      Advance America Cash Advance response

      Your business is very important to us! Thank you for your review!

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Sept. 6, 2019

      The lady was extremely nice, the place was super clean. They play good music, I will pay off my loan and go back. Advance America in Vidor, Texas is the one to go to, they give away free food and water. Thank you Crystal ** for handling everything. You deserve a raise.

      Kathilee

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      Advance America Cash Advance response

      Thank you for your comment regarding our services! We appreciate your business!

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      Rated with 5 stars
      Verified Reviewer
      Original review: May 22, 2019

      Upon entering the store was greeted with a smile welcomed. Asking for the details on how things go about getting loan. It was explained very well giving the details of how things will work. I will recommend them to anyone that is looking for a loan.

      Advance America Cash Advance response

      Thank you for your response and comments regarding our services. WE appreciate your business!

      5 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: May 9, 2019

      I have to applaud Rhonda for her awesome customer service. I just relocated from Miami, Florida to Houston, Texas and needed some extra cash to get me by until payday. Rhonda was professional and her follow up skills were above and beyond. Rhonda made me feel at home. Also Juan was a great help as well. He as well, made me feel comfortable during my experience at Advance America. Both individuals provided the type of service that needs to be practiced throughout the world. The service Rhonda and Juan provided was natural and appreciated. I thank them both for assisting me with my cash advance.

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      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: April 21, 2019

      The branch closest to my home, has the most professional employees. Several times in the last couple months, online loans has caused me some trouble. & these ladies go above & beyond trying to get everything figured out for me. One day, one employee worked on my account for at least a couple hours. Not to mention this past week, there was an problem with my bank & again this employee knew how much this bank issue would hurt me with no foreseen warning. She called everyone & had the issue fixed almost the minute I showed up immediately after I left work. Even though it was almost time for her to close up, she never tried to rush me or hurry me out the door. I'm so glad I found this location!!

      4 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 14, 2019

      I've used this company before, I changed banks and provided the required information. They continue to send automated email asking for information I've already provided. I log on to check the status of the loan and continue to get directed to the apply for a loan page..which I've already done. Never again will I use this company. Shady business! TM **.

      Advance America Cash Advance response

      Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-310-4238. Thank you.

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      Rated with 1 starResolution In Progress
      Verified Reviewer
      Original review: Sept. 6, 2019

      After using their service for around a year without incident. Earlier this week my check was sent off after already being paid in full causing multiple overdraft fees from my bank, was contacted days again and told I was owed a refund for the full amount and would be receiving a phone call later in the day... The call never came and the funds have not been recovered... In short do not use, they will screw you over first chance they get.

      Advance America Cash Advance response

      Your comments are important to our business and relationship. We'd like to learn more about this situation. Please call our customer comment line at 1-888-310-4238 or email your account information and we will contact you directly.

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      Rated with 3 starsResolution In Progress
      Verified Reviewer
      Original review: Aug. 24, 2019

      I have been in this store I would say several times and the employees are wonderful and the store has always been so nice and clean. Until lately, the past 3 times I have been in there I have noticed a problem they are having with gnats in their store and not just a few of them, they are infested with these gnats. Every time seems to be worse than the time before. The last time I was in there I also noticed a smell, it was a mildew smell. Not sure what is going on but I know water, mildew and gnats go hand in hand. They need to call someone who specializes in water damage because it is going to just get worse. And mildew or mold is nothing to play with, people can become sick. Wish this store the best.

      Advance America Cash Advance response

      Thank you for your feedback, Mark. Management has been informed of this situation and are actively working to resolve the matter.

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      Rated with 1 starResolution In Progress
      Verified Reviewer
      Original review: Aug. 14, 2019

      I applied for a payday at Advance America online, I was approved for the amount I asked for. What I didn’t know was that they place a hard inquiry on your credit report for a payday loan. I got an alert from Experian as soon as I got approved for the payday loan. Once I saw Advance America on my credit report I called Experian to dispute it because it said I applied for an Installment loan which I didn’t. Experian said I would have to call Advance America in order to see if it was an error.

      I call Advance America and they tell me “oh yes we do a hard inquiry for our payday loans”. I told the lady, "You guys should let me know that beforehand, because had I known this I would not have applied for the payday loan." I suggest you stay away from Advance America unless you want to keep getting hard inquiries on your credit report disguised as installment loans. Although I have the inquiry on my credit report I didn’t even go through with getting the payday loan. It wasn’t even worth it to keep dealing with these people.

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      Advance America Cash Advance response

      Advance America values its customer and would like to learn more about this situation. Please call our Customer Care center at 1-888-310-4238. Thank you.

      2 people found this review helpful
      Rated with 1 starResolution In Progress
      Verified Reviewer
      Original review: Aug. 5, 2019

      Applied for a payday loan a week ago. Got turned down by all of them..Today received an email from "Adam **" who said I was approved for 50000.00. Called the number in the email and it was disconnected! Sent an email back and said it was not in service and they text me back at my phone number and said to give them a call. I called them and some guy who had a heavy Indian accent answered. Talked with him for about a half hour and towards the end he asks me for my online username and password. HUGE RED FLAG HERE!! I know for a fact that my bank don't even ask me for these verification details. I told him I don't use that feature and don't even have it set up right now. He said, "We I can't give you the loan if you don't give us that information". I text him back and said y'all are a scam and to forget it!

      Advance America Cash Advance response

      Thank you for reaching out with this information. These communications are not from Advance America. Please visit https://www.advanceamerica.net/securityinformation for more about scams and how to protect yourself. You can also call our Customer Care Center at 844-562-6480 to provide more information about the communication you had received. Also, Advance America does not do business in Maryland. Thank you again.

      7 people found this review helpful
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      Advance America Cash Advance Company Information

      Company Name:
      Advance America
      Year Founded:
      1997
      Formerly Named:
      Advance America Cash Advance
      Phone:
      844-562-6480
      Website:
      www.advanceamerica.net
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