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Advance America Cash Advance
Overall Satisfaction Rating
1.34/5
  • 5 stars
    18
  • 4 stars
    4
  • 3 stars
    8
  • 2 stars
    11
  • 1 stars
    287
Based on 328 ratings
SHOW RATING DISTRIBUTION

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    Advance America Cash Advance

    ConsumerAffairs Unaccredited Brand

    Advance America is here for you with financial solutions designed to fit your needs and get you back on track. They put their customers first and treat them with dignity and respect. Advance America's approval process is fast because they know how important it is to get the money you need quickly. They have clear rates and fees, so you understand how and what you’re paying, and they will take all necessary measures to keep your personal information safe. Best of all, you don’t need perfect credit to get approved for a loan.

    Since 1997, Advance America has helped millions of hardworking Americans with a variety of personalized financial solutions with their top-notch customer service. They are nationally recognized, fully-licensed, with over 1,900 locations nationwide and online lending services. As a founding member of the Community Financial Services Association, they believe their customers deserve clear, understandable loan terms, and therefore encourage fair and fully disclosed lending practices.

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      Advance America Cash Advance Reviews

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      Page 1 Reviews 1 - 10
      Rated with 5 stars
      Verified Reviewer
      Original review: Oct. 28, 2019

      This is the first time I have ever used Advance America Cash Advance in Roland Oklahoma and I was very pleased with their service and very friendly employees that explained everything very thoroughly and answered all my Questions. I will definitely be using them from now on.

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      Rated with 5 stars
      Verified Reviewer
      Original review: Sept. 17, 2019

      I have always gone to the location in Huntsville Alabama on university drive. Melissa has been a staple there and love that she has treated me like family. If I run late she always waits. I adore this company and the ladies at the store. Please try them if you haven’t already.

      Advance America Cash Advance response

      Your business is very important to us! Thank you for your review!

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      Rated with 5 stars
      Verified Reviewer
      Original review: Sept. 6, 2019

      The lady was extremely nice, the place was super clean. They play good music, I will pay off my loan and go back. Advance America in Vidor, Texas is the one to go to, they give away free food and water. Thank you Crystal ** for handling everything. You deserve a raise.

      Kathilee

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      Advance America Cash Advance response

      Thank you for your comment regarding our services! We appreciate your business!

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      Rated with 5 stars
      Verified Reviewer
      Original review: May 9, 2019

      I have to applaud Rhonda for her awesome customer service. I just relocated from Miami, Florida to Houston, Texas and needed some extra cash to get me by until payday. Rhonda was professional and her follow up skills were above and beyond. Rhonda made me feel at home. Also Juan was a great help as well. He as well, made me feel comfortable during my experience at Advance America. Both individuals provided the type of service that needs to be practiced throughout the world. The service Rhonda and Juan provided was natural and appreciated. I thank them both for assisting me with my cash advance.

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      Rated with 5 stars
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      Verified Reviewer
      Original review: April 21, 2019

      The branch closest to my home, has the most professional employees. Several times in the last couple months, online loans has caused me some trouble. & these ladies go above & beyond trying to get everything figured out for me. One day, one employee worked on my account for at least a couple hours. Not to mention this past week, there was an problem with my bank & again this employee knew how much this bank issue would hurt me with no foreseen warning. She called everyone & had the issue fixed almost the minute I showed up immediately after I left work. Even though it was almost time for her to close up, she never tried to rush me or hurry me out the door. I'm so glad I found this location!!

      4 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 14, 2019

      I was looking for a loan at the time and I entered my information online. These people originally started off with calling me and texting me saying I was approved for a 5,000 dollar loan with payments of $152 for 36 months. When I called back he advised I was approved and didn't have to pay any fees. He started to verify my information and reading back all my information that I had entered online while applying for loans. He already had my bank account and routing number, next he asked for my online banking username and password and I gave it to him like a fool. He advised he would deposit some money into my account to verify that it would get into the right bank account. Next, he told me I would have to give him back that money. At first, he told me to go to an Apple store. I told him I did not have one of those around here. He then told me CVS or Walgreens would be fine. He told me to call him once I was in the parking lot.

      Once I got there, he told me I needed to buy a gift card from places such as eBay or Nordstrom. I realized this was then a scam. I never bought the gift cards, and went straight to the bank and advised them what these scammers were doing. These people disputed different transactions in my account, in efforts to get the "500" dollars that they had "deposited" for the gift cards, but turns out they never deposited anything. They were disputing my own money. Eventually my bank account got shut down because of this. These scammers to this day are still texting me and leaving me voicemails telling me I was approved for a loan, as well as harassing me, telling me they will make my life miserable. The man who called me gave me 3 different names and spoke in a heavy Indian accent, even speaking different languages at one point. Please do not fall for these people! They are scammers. Be on the lookout.

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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 14, 2019

      I've used this company before, I changed banks and provided the required information. They continue to send automated email asking for information I've already provided. I log on to check the status of the loan and continue to get directed to the apply for a loan page..which I've already done. Never again will I use this company. Shady business! TM **.

      Advance America Cash Advance response

      Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-310-4238. Thank you.

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      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 6, 2019

      After using their service for around a year without incident. Earlier this week my check was sent off after already being paid in full causing multiple overdraft fees from my bank, was contacted days again and told I was owed a refund for the full amount and would be receiving a phone call later in the day... The call never came and the funds have not been recovered... In short do not use, they will screw you over first chance they get.

      Advance America Cash Advance response

      Your comments are important to our business and relationship. We'd like to learn more about this situation. Please call our customer comment line at 1-888-310-4238 or email your account information and we will contact you directly.

      Be the first one to find this review helpful
      Rated with 3 stars
      Verified Reviewer
      Original review: Aug. 24, 2019

      I have been in this store I would say several times and the employees are wonderful and the store has always been so nice and clean. Until lately, the past 3 times I have been in there I have noticed a problem they are having with gnats in their store and not just a few of them, they are infested with these gnats. Every time seems to be worse than the time before. The last time I was in there I also noticed a smell, it was a mildew smell. Not sure what is going on but I know water, mildew and gnats go hand in hand. They need to call someone who specializes in water damage because it is going to just get worse. And mildew or mold is nothing to play with, people can become sick. Wish this store the best.

      Advance America Cash Advance response

      Thank you for your feedback, Mark. Management has been informed of this situation and are actively working to resolve the matter.

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      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 14, 2019

      I applied for a payday at Advance America online, I was approved for the amount I asked for. What I didn’t know was that they place a hard inquiry on your credit report for a payday loan. I got an alert from Experian as soon as I got approved for the payday loan. Once I saw Advance America on my credit report I called Experian to dispute it because it said I applied for an Installment loan which I didn’t. Experian said I would have to call Advance America in order to see if it was an error.

      I call Advance America and they tell me “oh yes we do a hard inquiry for our payday loans”. I told the lady, "You guys should let me know that beforehand, because had I known this I would not have applied for the payday loan." I suggest you stay away from Advance America unless you want to keep getting hard inquiries on your credit report disguised as installment loans. Although I have the inquiry on my credit report I didn’t even go through with getting the payday loan. It wasn’t even worth it to keep dealing with these people.

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      Advance America Cash Advance response

      Advance America values its customer and would like to learn more about this situation. Please call our Customer Care center at 1-888-310-4238. Thank you.

      2 people found this review helpful
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      Advance America Cash Advance Company Information

      Company Name:
      Advance America
      Year Founded:
      1997
      Formerly Named:
      Advance America Cash Advance
      Phone:
      844-562-6480
      Website:
      www.advanceamerica.net
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