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Advance America Cash Advance

Advance America Cash Advance
Overall Satisfaction Rating 1.58/5
  • 5 stars
    24
  • 4 stars
    5
  • 3 stars
    8
  • 2 stars
    7
  • 1 stars
    188
Based on 232 ratings

This company is not yet accredited. See reviews below to learn more or submit your own review.

Advance America is a loan company that offers payday loans, installment loans, title loans and lines of credit. Advance America has online and in-store services in 27 states and delivers the funds you qualify for in as few as 24 hours.

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    Advance America Cash Advance Reviews

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    Page 2 Reviews 10 - 20
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 4, 2020

    Advance America online customer is terrible! First time getting a loan and still waiting for funds to transfer to my account. Called customer service an hour ago and still on hold. I wouldn’t request a loan from them again. I do recommend Ace Cash Express. Wayyyy better service.

    Advance America Cash Advance response

    Hi N. thank you for your message and a visual of your phone. We’d like to learn more about this situation. Please call our customer comment line at 1-888-310-4238 so we can work to improve our services.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 4, 2020

    Applied for small loan, provided paperwork asked for. I have a good job with long term employment, bank account in good standing, plenty of ability to repay the loan. Submitted all online. Was declined instantly while they send emails saying were working on your loan, you will hear from us soon. But if you log into your account it's already been declined almost immediately. And you won't hear back from them soon or at all. And don't even think of emailing them why you was declined to see if maybe something is wrong or you entered something wrong.

    They won't respond back, even though they say they will. And if you sign into your account they will tell you you are eligible to try for another loan immediately after you've been declined. This is a bad company that does not care about customers and doesn't deserve any new ones. I'm reporting them to the BBB, Ohio Attorney General's office, sheriff department, Banking regulators. You've been warned. They will play games with you, and don't give a crap about you.

    Advance America Cash Advance response

    Hi Tracy, thank you for your message. We’d like to learn more about this situation. Please call our customer comment line at 1-888-310-4238. Thank you.

    4 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Jan. 2, 2020

    They told me that they had reimbursed my 555.00, but they have not according to my bank. IF this happens to you get a police report, I didn't. Now I regret that decision. Still waiting for the reimbursement from them.

    Advance America Cash Advance response

    Hi Sandra, thanks for reaching out to us. For privacy reasons we do not discuss account information online. Please call our customer comment line at 1-888-310-4238 or you can provide us with your phone number, and we can have a member of our customer service work with you. Thank you.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 17, 2019

    I'm a single mon with 3 kids. I was told a title loan would qualify me the best so I trusted and received a loan for $2800. The unknown happened and I was laid off 3 weeks later. I called And let them know right away and I stayed in touch with them while I was waiting to receive my unemployment. Literally the day I received my benefits I got my Vehicle repoed. I was told there was nothing I could do unless I paid the full amount of $5000 within 30 days or I lose it. Well they caused me so much heartache and pain and they wouldn’t allow me to give them half and then the other half 2 weeks later. I lost my car because they would rather sell it at a auction than work with the customer. I resent this company for leaving with no car!

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 14, 2019

    I've been with Advance America quite a while with no issues up until now. I fell on hard times and ended up doing an extended payment plan for the $300 I owed, the plan is that they withdraw $75 from your account each pay period. When it came down to my very last payment they charged my account twice so $150 instead of $75. I called them and they refunded $75 all good. So the next day I get an email from them saying that they processed another payment. I look into my account and I was charged yet again.

    Now I'm extremely frustrated and upset being that it's the holidays and having a one income as a single parent I can't afford that mistake. So now my account had been charged a total of 3 times with one refund I'm due another refund. I call them and provided the proof that they charged me again they said they will take care of it. NNever got a refund so at the end of my workday I call them. On hold for almost an hour. I finally get through and the young lady hangs up on me while she's researching the issue. By this time their phone lines are closed and I can't get through. So that's where I'm at now. I feel frustrated and a little violated that a company would charge me without my consent. I've reached out through email and no responses or reasoning as to why this is happening.

    11 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Oct. 28, 2019

    This is the first time I have ever used Advance America Cash Advance in Roland Oklahoma and I was very pleased with their service and very friendly employees that explained everything very thoroughly and answered all my Questions. I will definitely be using them from now on.

    Advance America Cash Advance response

    Your Business is important to us! Thank you for your review and Happy New Year!

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 17, 2019

    I have always gone to the location in Huntsville Alabama on university drive. Melissa has been a staple there and love that she has treated me like family. If I run late she always waits. I adore this company and the ladies at the store. Please try them if you haven’t already.

    Advance America Cash Advance response

    Your business is very important to us! Thank you for your review!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 14, 2019

    I've used this company before, I changed banks and provided the required information. They continue to send automated email asking for information I've already provided. I log on to check the status of the loan and continue to get directed to the apply for a loan page..which I've already done. Never again will I use this company. Shady business! TM **.

    Advance America Cash Advance response

    Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-310-4238. Thank you.

    6 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 6, 2019

    The lady was extremely nice, the place was super clean. They play good music, I will pay off my loan and go back. Advance America in Vidor, Texas is the one to go to, they give away free food and water. Thank you Crystal ** for handling everything. You deserve a raise.

    Kathilee

    Advance America Cash Advance response

    Thank you for your comment regarding our services! We appreciate your business!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 6, 2019

    After using their service for around a year without incident. Earlier this week my check was sent off after already being paid in full causing multiple overdraft fees from my bank, was contacted days again and told I was owed a refund for the full amount and would be receiving a phone call later in the day... The call never came and the funds have not been recovered... In short do not use, they will screw you over first chance they get.

    Advance America Cash Advance response

    Your comments are important to our business and relationship. We'd like to learn more about this situation. Please call our customer comment line at 1-888-310-4238 or email your account information and we will contact you directly.

    3 people found this review helpful
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    Advance America Cash Advance Company Information

    Company Name:
    Advance America
    Year Founded:
    1997
    Formerly Named:
    Advance America Cash Advance
    Phone:
    844-562-6480
    Website:
    www.advanceamerica.net