AccountNow Prepaid Card Reviews

AccountNow is the worst prepaid card I ever use in over 30 years. I set up account with them. The lady on the other end of the phone call put the wrong name on my account. When I address this issue they told me I had to send in documents to verify my name. I jump through hoops trying to get this done for five days. I received a email from someone, somewhere stating that it was the direct deposit department fax my ID, and ss# over to later find out this wasn't account now fax number.

I don't care if it a 1.00 to a million dollars. Who are you account now to give my money away without my ok. You will respond. I'm not calling you ** up. You fix it. I want my money back TODAY. FREE CREDIT FUN.COM SCAMMERS AND LIKE YOU COULDN'T TELL. GET MY ** MONEY NOW.

I was with AccountNow for almost 4 years. Over those years I had my account hacked 2-3 times. The last account that I had with them, I filed a dispute and after doing so, I received a new card. A few days later they closed my account without any notification of them doing so which resulted in my bills not getting paid and late fees kept accumulating. I advise to EVERYONE not to choose to do business with AccountNow or Ready Debit, both are with the same bank. Please, do your research before you choose a prepaid card company.

Terrible service here! One cannot get anywhere with them, you cannot speak to a live representative at any time. 14 days ago... I had my Visa/Debit card number hacked. A duplicate card was made in Arizona and someone made fraudulent transactions at various Fry's stores throughout Arizona, this drained my account. I immediately canceled my two jobs direct deposits... However, AccountNow has NOT responded, nor have they refunded my money, and now my bills have gone unpaid on time, and accruing charges for late fees, they were set up on Auto-renewal. I have filed all the necessary claims: Bancorp fraud claims, Police Reports, Claim of Identity theft with the Federal Trade Commission, and with the Consumer Protection agencies... Next is the BBB.

I filed dispute almost 2 months ago... the final review has passed. Every time I call it's the same thing - "We will have someone call you back." I call every day and they say the same thing. I called the company I disputed and they said the returned the money 2 weeks ago. You can't be transferred to the dispute department. This is ridiculous. Also didn't know I'm being charged $1.00 each charge. $2.50 fee for using my account number to pay bills. I will using different company with my direct deposit asap.

I called to ask where my replacement card was since mine was set to expire next month. After 10 minutes of one automated option menu to another I evidently pressed the wrong number to what I thought would get me someone to speak to but evidently reported my card lost instead. Soon after I was notified that my card was deactivated. When I finally got someone to talk to they basically refused to help me saying there was nothing they could do which means that I cannot access my money for 5-7 days until the new card arrives... GREAT. Paycheck gets deposited and I can't access my money or pay my bills. (But yet the deposit will go through????). Oh... But I could expedite the replacement card for $25.00. DO YOURSELF A FAVOR AND DO NOT USE THIS COMPANY. If they won't help a loyal customer.

I received my first check quickly and now this month I guess they are not issuing my check early. I watch everybody get their funds but me early. This card is a lost cause. I only had it for a month and I'm ready to switch it already. When I speak to someone over the phone all they tell me is they haven't received my deposit. Bull crap. They make it hard to even talk to the customer service dept. DO NOT GET THIS CARD. A RIP OFF. THEY SHOULD NOT ADVERTISED 2 DAYS EARLY. BS.

I would advise anyone using account now to not. They have hidden fees that they don't tell you about as well as money mysteriously disappears out of accounts. Well mine at least. When I went to speak to an actual customer service representative I was never able to. I called 9 TIMES!!! Garbage, straight garbage!!

Well these guys are the absolute worst. Disgraceful customer service... Overcharge fees constantly... Lock your funds whenever they feel like because they have no security. Go to NetSpend or one of the other prepaids before using this one. AccountNow is GREEN DOT... HORRIBLE... Walmart money cards and these I would strongly recommend to STAY AWAY from. A representative even swore over the phone at me saying... "maybe you should keep good credit then **"... LMAO. Hilarious and ignorant. Don't even start to describe these scam artist cheats.

I been with AccountNow four years having SSI direct deposit on my card. So one day they going to put a lock on my card cause I went out of town. When I came back in town I could not get my money cause they thought someone stole my card so they going to tell me to send a verification of my address so they can know it's really me using my card. I had to pay my rent. They would not give me my money. They are crooks. Once I get my money I would never go back to them. If they don't give me my money they will be seeing me in court.

I'd never thought I'd be the one to say this about AccountNow because I have been with them for 6 years however since they changed to an overseas call center, the service and lost of funds will have me close my account as soon as I can after the holiday. I made a deposit of $150 last month at a register using a preload card that never credited to my account. (pic shown) They would not research it all but they were quick to take their monthly fee. It is shown online but not on my card...

All you guys complaining about AccountNow services read the paperwork that comes with the card you requested. Looks like to me it explains everything in bold print. It tells you what it charges you for. Tells you how you can go about getting money off your card without being charged at an atm. As far as you guys getting mad about not getting paid 2 days sooner read that again. It don't guarantee that!! How the hell can you get paid 2 days sooner when your job has everything to do with it???!!! Depends on when they get the damn payroll done so quit complaining. Start reading stuff before you agree on the terms and conditions. I sure did and I haven't had 1 problem since I started using AccountNow. I LOVE IT!!!

I received an AccountNow card and thought I'd give it a try. Had no issues at first until a tax return was deposited. I went to pay at the store and my card was declined. Not at all possible, they told me that I didn't notify them a deposit in that amount of money was being put in. Ummm, why would I? I'm very good at keeping track of what I spend, I figured out my bills and what I will have left. One week there should've been $188 on my card and there was $80. I listened to all my transactions and that missing $108 was nowhere, nothing had been charged too much.

This has to be THE worst banking system ever!!! I banked with NetSpend for 10 years but thought I would give AccountNow a try. Been with my job for 20 years and they are regulated to post our Direct Deposits Wednesday morning and have been for 20 years. AccountNow told me my d.d. was pending Thursday at 9:00 but they told me they could not give me my money because my job hadn't released the funds which I knew to be a outright lie because I have another account which had already posted Thursday at 12:00 am. Didn't release my money until early Friday morning. Also, promised to text my balance whenever I use my card which NEVER happened. Went online to try and set up an online account but their web will not allow it. Tried for 2 days and each time the page just blanks out.

I switched to AccountNow in hopes that I would get my paycheck 2 days early. I called because for the past two times my check has posted on Wednesday. This morning when I called it says I had a deposit pending and it would post today. Still no money!!! I called them and the lady said they are waiting on my employer to release it. I believe they are lying because for 3 years I have received my money on a Wednesday and now all of a sudden when I switch to y'all I get it on a Thursday even though their automated system says it will post on today. They are a joke and I will make sure everyone knows about my experience especially since their representatives don't know anything. I am definitely withdrawing all my money and changing companies as soon as it post.

They have my account restricted. They ask for documents. I sent them and they still will not lift it. All my bills are behind car payment late and I was to leave with my children on vacation. Had to cancel. It's been a nightmare. I have over 6000 dollars of deposit that goes on this card. Been with them for 2 years and I'm closing it as soon as I can get my funds lifted!!

I really wish I had read these reviews, before I signed up with this company! Up till now, I have never had so much trouble receiving my direct deposit than what I have had with AccountNow! Their claim that you will receive your deposit up to two days early is a joke! I have been on the phone with them 3 times, and each time I have gotten a different answer! Since early in the morning I have my pending deposit showing (but no money as of yet)! I was told that my employer hasn't released the money yet, but appears to me AccountNow has it. They have the worst customer service ever! If and when they finally deposit my money, I will definitely be changing to a different card! Their customer services is a joke, and you can't even talk to anyone in this country! I wish anyone good luck that has the misfortune of dealing with these people as I am currently doing! It is an exercise in frustration!

The company must dig deep in databases as they send a card to me under an alias I use for spam emails. I do not use it to apply for anything yet they sent a debit card. There is no way to speak to a live person unless you sign in and create an account which I did using phony ssn etc. There is finally a telephone number for customer no service 866-921-9889 for anyone that needs it. They said they got my info from public records - surely not. Anyway beware as if this is how they operate they cannot surely give any kind of reputable service with their card. Always be suspicious when someone asks for your ssn without providing anything first.

I have been with Account Now for a while. I had a card that I loaded $500 on and they would not activate the card fully but allowed me to load funds onto the card. They closed my account and told me to send in documents to verify my identity, but after I did all of that they still didn't unlock my card. I've been calling everyday but I'm told something different every time I call. I've contacted my attorney to see what I can do because they shouldn't be able to cancel my card and hold my money.

They put my money on the wrong card. Then when I call them, they said they mail me a new card with my money on it... How crazy is that? That's all want them to do is to put my money on the card I all really had. They can't do that. I will not ** with company no more. They're up to no good. God is going to make them pay messing people around with money. Is so ** hard to get money. You should close your business down.

After having numerous problems with my former prepaid card providing company... Netspend. I chose AccountNow to have my social security benefits sent to. For the previous year, (while still with NetSpend) my 'SS' deposits were always early. Only one time in that year, a deposit was made on the actual date of said payment. Usually, my benefits were in my account.. 3 to 6 days prior to the actual payment date. Obviously social security transferred benefit payments well in advance of the actual payment date.

Got the card, deposited $100 and it just keeps saying card not approved for use at this time. It's okay. These people can keep the money. Karma has you. This company sucks and I hope they go down faster than the Titanic! Screw you AccountNow. Get your own money that we work hard for. Stop living off others' prosperity!

I have had my AccountNow card for a year now. Usually I load the card for online purchases. This year I decided to get my 7,500 refund deposited into the account. I start noticing funds were disappearing from my account. I tried to call but no human person. It's hard to think that I had 7500 bucks with nothing to show for it but a new sofa set. So silly me gets my paycheck deposited into this account and the stickers stole 130.00 bucks from me. Like forget you. I have kids to take care of. A teenage girl. I. So hurt because there is nothing I can do about it. I'm going to contact the media because damn.

Woke up this morning checked account, $304.58 was debited out my account at a 7-11 in another city at 10:13pm. Of course I was in my bed that time of night!!! Called Accountnow was told they would block my card send me another and the amount was paid I could call back and dispute! What do you mean call back and dispute??? It clearly say authorization hold, couldn't you just not pay it?? No, the rep says I have to call them back 6 days from now and dispute. What kind of ** is that!! Don't worry Accountnow my direct deposit is going to a bank that don't enable thieves!!! Here I am driving to another city pursuing my money!!!

I have been with AccountNow for a couple of years now. Recently on June 27 2016 I woke up and checked my account. I was cleared 800 gone on my bank statement. It was two transactions made from a local Walmart--one for 500 and the other for 300. The crazy part is I had my card but I always go to Walmart to transfer money... so I called and made a dispute. I called almost every day. They couldn't tell me anything. They just said "wait by the phone for a phone call." It's been about a week and a half. Today is July 7 2016 and I called and he told me my dispute has been finalized and they sent me a letter in the mail. I'm like wtf, no explanation, no information, nothing. I just lost out on 800 my rent money and my car note and I'm pissed. This is a ** company. They need to be shut down. How are they still open ripping people off? I will not ever use this company again or recommend them.

I have had this card for like four years now and I use it all the time. I have my paychecks direct deposited and pay all my bills from it. I even have my tax return deposited on it every year as I get my refund in about a week. Great alternative to dealing with banks.

So I've been using this company for over a year now. I tried using my card yesterday and the card declined very embarrassing not once but twice. You would think the company would call to tell me what's going on. Nope they didn't. I ended up calling them to find out what was going on. The rep. Eel told me my card had been compromised so they put a restriction on it and I would have to call every time I needed to use the card until my new card came in. Ok fine so I pulled a little cash off the card for the purchase I was trying to make that the card had declined for. She told me just to call anytime I needed so yesterday I tried calling. They're closed. Fine I'll wait.

I stop all my direct deposits from going to this company because they put my money in my account late even though they receive the notification that the money is coming. This way this bank can make interest off the money. They have surprise coming this Pay Period - no direct deposit will be input. Just $10 for online purchase. If your card is lost or stolen GOD help you because you will never see that money again.

I have been an AccountNow account holder for the past 3-4 years. My card was recently stolen and used at places I don't even shop/eat at. I put in a dispute for $524.00. I spoke to several idiots there and told them what happened. Received a call a few days later from some man asking me if I was at one of the locations my card was used. Dumbest question I have ever heard. So today I get home and receive a letter (but they called to accuse me of basically using my own card) telling me I will not be getting my money back and they have closed my case. The money I didn't use? So what is the purpose of a dispute?

Have been going in circles with these idiots for weeks trying to get a dispute resolved. An ATM took my funds out of my account but it said communication error and didn't give me my money! Their customer service reps are a joke and useless. They won't even transfer my call to the dispute dept. Worthless company. Glad my paychecks no longer get deposited to them!

Plain and simple a crooked, false and no professional ethics whatsoever type of financial services industry. They stoled $1716 out of my account. When I tried to reported, first of all the customer service number is no good because there's not a human being that answers the call and when you specify to talk to a operator they got me waiting 1 hour and 56 minutes and for this two low lifes, unprofessional, so called customer service representative and another unprofessional piece of human waste of so called manager accused me that I stoled my own money in Tokyo Disney Resort and 15 minutes later I was reporting my money theft in Orange County California. Can you believe this people?

The company won't follow through with return phone calls. They won't send me a replacement card expedited and say I need the card for all transactions has locked my online access at least 3 times. Now they keep telling me to wait then I call to be told to wait some more. Is there no one who can force them to treat customers with respect and to do what they tell me??

My federal tax refund was deposited on 5/21. When I tried to use my card at a grocery store the next day it was declined. When I looked at my account info on my phone there was a charge from a company called "SQ * JOY" for the exact amount that was in my account. As it was a Sunday I was unable to reach a live person at AccountNow. I filed a dispute as soon as their customer service center was taking calls on Monday and cancelled my card. I had to pay $25 to have a new card sent. Today is payday and it was too late to stop the direct deposit. So I have funds sitting there that I cannot touch. I called customer service to check on the dispute for the unauthorized charges. They said they didn't have any info other than one was filed. I asked for the contact information for their dispute center. I was told, "We do not have any contact information for that department."

Scheduled payment for merchant funds were drafted on 5-6-16 but merchant never received it. When I called Customer Service to express my concern I was given the runaround requesting extra steps to file a claim. Just ridiculous and waste of time. My bill needs to get paid and I need feedback now, not 2 weeks later. I will not ever use this company again.

Back in February of 2016 my husband received this card in the mail from AccountNow. Well we set the card up and loaded $500.00 on it. We went on a family trip and we were able to use the card several times while out of town. When we went to use the card before we left our destination to come home, we could not use it. When we returned home I called the company to find out why and they told me the SS number they had on file for my husband was incorrect... so we sent them all the needed information as far as SS card, proof of address ID and all. I called a few days later and they told me they needed a proof of address so I sent it again... still here it is May and we still have yet to get our money. Then when I call to find out what is the problem with the upload center they don't know.

So I had to order a card due to a third party taking money out my account. I did that on 25 of April. A new card was supposed to be mailed out and I never got the card now. Weeks later they want to charge me the 25 dollars for a Rush Card but I haven't received none of the two cards I ordered previous. This company will find a way to keep your money.

When I first signed up for the card everything was fine. I created online account. I was able to see my debits and pending transactions. Then one day overnight viewing of pending transactions was remove from the site with no explanation. And now my funds are deposited randomly and the sms alerts are sent hours after the deposit is made.

I woke up on a Friday morning and realized my check was 500 dollars short. I called AccountNow and they informed me that someone did an online transfer from my account to their account. A ** and G **. Whoever the ** they are. Don't know. But anyways these people took my money they didn't have access to my account because only I know my account number and PIN number. I filed a claim and it was denied. I never got my money back. They said they did a thorough investigation. How??? What investigation??? What did they do??? They just said they will send me a letter stating I was denied. Heartless **. Don't ever use these people for direct deposit. I promise you these people are a fraud. If your money comes up missing they don't do ** about it.

This is a bad company. The merchant keep sending in a cancellation letter. On several occasions I been told they receive it then the next day when my money is suppose to be deposited back all of a sudden no one knows about it. If I don't receive my money I'm going to see a lawyer. I need my money. All they do is give you the runaround about your money. They never want to connect you to a manager. I want the AccountNow owner. Shoot I'll call the bank.

AccountNow are thieves. They steal your money and hold it not letting you spend your money. They kept 245.00 of my money imI added and added up the fees and what they had on balance was not what I suppose to had. These ** will let people take your money. Boss resolution int'l resolution took 80.00 out my account, put it back and took it again. Them ** keep 40.00 of my money. It's in the transaction. These ** wrote me a letter saying they found no error in the 40.00 that boss resolution had took. They won't fight for you all then have to pay these crooked ** 9.95 for holding a gold card that you're not using. We needs to partition these people. They needs to be reported. Thieving **.

I called customer service on many occasions about this account and still can't figure out why I haven't switched. From the first time I started using this card had ongoing issues, the first is the hidden limits on the card that I had no idea about. I had to pay my rent with my first direct deposit and went to withdraw my rent amount of 725 and couldn't get anymore money than 300$. I called CS and explained that I needed access to the rest of my money and they did nothing to help, said "sorry you can't get your money to pay rent." Seriously.

I'VE HAD NOTHING BUT TROUBLE SINCE the 6th of April since they locked my card for no reason. I'm sick of talking to these fools that answered the phone. It's a good thing I can't reach them. I'd knock the hell out of them. All they keep saying is they need ID. Sent my license, my bills with my address on them 6 times. Sick of you dumbass people. What I'd like to know is what you get out of holding my card. All I want is my money. Yes my money to pay my bills. All they say is we understand MISS **.

You can't change your PIN or talk to a service rep. It's nothing but a bunch of **.

I had my direct deposit of 1400 dollars sent Monday to them and still no word. I call, ask for a supervisor and get hung up on. I had rent due and now I don't know how I'm going to pay it. My employer talked to them and they still could not give me an answer as to where my money was. I even have an advice number. These people are crooks and scam artist. I'm praying I get my money and once I do that I'm done.

I'm a present cardholder and have nothing but bad experiences with these people. They lie to you and tell you that they don't have your money. When they do, they tell you this because they hold your money as long as possible to make the interest on your money until they have to give to you, especially s.s.i.!! Plus their whole account system is handled in the Philippines. The real AccountNow headquarters in Calif. is only handled by one person. The person who is really responsible is sitting at home collecting the checks!! If I were the public well you know!! Plus on top of that they control how much of your money you can have in one day. There's something fishy going on here and they need to be investigated!!! I'm leaving these idiots this month and glad of it, others to many of them that can truly take care of you!!! Goodluck. Plus they don't deliver within 2 to 3 days as promised your deposit!!! Be careful.

I've had my tax money deposited on my card twice. They never once asked me to verify my identity. Now all of a sudden my car was stolen and they locked me out of my online account. They want me to send in all this info which I did numerous of time and haven't received a card yet. It's been 4 whole weeks. AccountNow is some scam artist that's trying get over on us.

I always get my 305.00 before a holiday. Well it seems account now had computer issues, So I did not receive my money. Now I have no Easter dinner, And of course you cannot get ahold of a person. I am going with another prepaid company as of May 2016. I do not recommend this company to anyone.

I am going to a regular bank. I had account now and am very dissatisfied. I am not receiving my money early as they say even though I know they have it.

Just tried using AccountNow prepaid card to pay for gas, declined. Went to withdraw money, declined. Have over $700 in the bank. Tried calling customer service, phone gets disconnected. I finally found a number and got a hold of someone and was told the system is down, everyone is getting declined. Just great almost got arrested for not paying and now this. Been down since 3pm EST. Thanks for the heads up!!!

So I have gotten a card in the mail. So I had a refund put on the card and right after that someone had called in to change my address and so they cancel my card and I had to send in info to verify my info so I have been going back and forth with this for the past month. Every time when I call, they give me a different answer. Then they said they will send a check out but I did not get it yet so I called and just to my surprise they need more info on my driving license, it has my correct address and I done sent that in over 10 times and mail as well and still nothing.

I started using AccountNow at the end of 2015. I lost my card and needed a new one and locked my account so no one could use my money... I sent more than enough documents proving my identity and address. They took money from my account for supposedly monthly account use even though it was a full month since my card was lost and account was locked. So how can they take my money when my account is locked and charge me when I haven't used the card.

I have been on the phone daily to AccountNow for roughly two weeks. They keep telling me I need to submit paperwork and every time I do they want more. They will not release my money to me and I have read all the reviews on them, and they are all the same. They took 25 dollars from me and said they FedExed it to me. They lied to me again. FedEx had no record of them sending anything! They lied and said that they couldn't find the address and FedEx supposedly returned the card. They lied again! Why are they allowed to stay in business and keep defrauding people? I just want my ** tax refund!

I am a disabled veteran, and have been using this card because I get my money a little early. I have had several issue over the last two years with these people. One, it sounds like everyone that works there are from another country, no one speaks clearly and it's hard to understand them. Two, they locked my account over what they claim was a discrepancy with a State Income Tax Return, well I live in WA state and we do not file State Tax Returns. Three, when I called to get my account unlocked they told me I would need to verify my identity... So If I am giving you my name, social and birthday, does that not verify my identity?

My card was compromised - they cancelled my card. They were supposed to expedite my card - they never did. They have had my card for 3 weeks and still giving me issues of where my card is. I cannot access my phone and every time I call they give me issues.

AccountNow Prepaid Card froze my account. I had $750 in there. They have asked me for numerous amount of proof of identity. I've sent it in, faxed it twice and still nothing. I call and call and call. I speak to people that don't speak English and when I ask for a manager they just put me on hold and then hang up in my face. I have two children and one in the way in April. I really need my money. They had no reason to freeze my account. My husband was going to get his tax return money sent to it. They said that it was not possible even though the IRS accepted it. Because he was not on my account they sent his money back. We've already received that in a check but I still have not got any word on my money that was on the card. I really need help. If there's anybody out there that knows anything about what's going on please let me know.

I am with the bank that's called AccountNow. It's a prepaid bank account and my account has been compromised from a merchant that I cannot get a hold of and I have submitted my documents for this dispute and it's been going on. And every time I called customer service when they tell me the dispute and claim will be done at a certain amount of time they ask me to resubmit my documents again because "I don't see anything after". I have spoken with somebody from the resolution department who has contacted me and said they already received the forms. They even have a site that's called Upload at AccountNow where you can upload your documents. I have proof that I uploaded the documents and when I called them today they tried to give me the runaround and said that they never received anything.

On 2-12-16, my account was locked. Today is 2-29-16. Since then I have uploaded and faxed in documents, I have $1330.00 on my card. I keep calling them and they keep asking for more and more documents. I am FURIOUS with them. I want my money back and I have cancelled my direct deposit for good. Please please do not go through this, it is a nightmare. I am still waiting for my money and I am just wondering if other people who wrote on this page have received their money back???

I've been with this company for 4 years getting direct deposit from my job on their card.. I haven't noticed anything wrong until I've gotten my tax refund deposited on here. I checked my transactions daily and noticed they were charging me fees I've never seen before. And one of the fees I was being charged was inquiry from ATMs, when I never once touched the inquiry button because I knew they were charging for it.. I was being charged a total of 6.50 just for a atm withdrawal. I've never seen that before, and when I called a lady said she didn't see any on my account. Not only that but I am missing at least 1000 or more that's not counted for and I know I haven't spent it. Ive also asked for a print out of my transactions to be mailed and she told me they don't mail those out anymore. But if you go on their website and sign in, they have it as an option.

I got the card because they say you can get your direct deposit 2 days faster. They lied. I have not got my direct deposit yet. It is posted on my regular due date. Plus they charged fees even if you pay the monthly fee of 9.95, they still charge others fees that supposed to be within the monthly fee. They are a fraud. Trying to make extra money. Your atm withdrawal supposed to be unlimited on your money, but they only allow 300.00 per atm daily, so they can charge you 2.50 per withdraw. This company should be investigated for the customers benefits. I think the customers should all be reimbursed all their customers refunds for the outrageous fees.

GOT MY FIRST DIRECT DEPOSIT TODAY & made my first purchase at a gas station... Gas... $18. An hour later we filled my husband's truck up with $38 worth of gasoline. I decided to check my balance because I have to get my plate on my car and pay my power bill. Hopefully I can finish this before my power gets shut off at 5 pm and it's a frickin Friday. When I called customer service some ** from India said my card was on hold. I asked them define HOLD, they couldn't not answer.

Hello my name is Alma. I have called Accountnow because they froze my account because I did a cash back. I have called Accountnow and they are giving me the runarounds. I deposited my tax money on there. Wasted money that same day. Next day they blocked it. The other part of my money was for my landlords rent. I am a single mother. I struggle enough with paying bills. But that's ok. I will be talking to a lawyer and the police and I will get my money. And I will somehow shut them down. They are nothing but fraud and people that don't speak English very well. All the people that has had complaints should get together and get them shut down.

So this is the third year that I have used AccountNow for my tax return. The first and second year was fine, but boy was I in for rude awakening this year. My taxes were scheduled to go to my account now card 2/18/2016 so at 12am that morning I started calling the card to check my balance. Up until 1:15am I couldn't get through to check it cause for some reason the phone kept hanging up in my face. The whole day of the 18th nothing had been deposited to my account and customer service kept saying that they didn't see anything pending at all. The next day I called and still nothing... At this point I knew it was the card company because the IRS never tells you a date and doesn't send it at least not to my knowledge.

These people are full of **. Every month they want me to tax in my ID and a copy of my debit card... Every month! I'm disable and on a fixed income and these scammers know this but do they try to accommodate you? Hell no. They make it even harder... Mind you I have to repeat my problem over and over to these non-English speaking S.O.B's all of my information only to be told that in order for them to help me I need to fax over these documents. So full of **.

These people are scam artist who will take your money from you. I had a tax refund over 9K deposited into this card. I was able to use my card for 2 days & after that they froze my account with over 5K still on there. They keep telling me to send in documents to verify my identity & I have done that & they still won't release my money. I will be filing a complaint with the BBB & getting me a lawyer. I won't let them get away with this.

Me and all my roommates decided that tax time we would use this company. Well it's quite a bit of us that live here at my address, so I figured they might need more information because of fraud going around. We are all in the military and we live under 1 roof. Well I called because I could not access my funds, and they said they needed some documents. We are all in the military and I did not have my Social security card, but my other roommates did. I let them know that I didn't have access to my social security card, but I had pay stub, military ID and state ID. My military pay stub doesn't have any address on it, but I got lucky that I interned at a company which does pay, so I had them send me my pay stub which has my address on it.

I have been getting direct deposit for the past few months on my card from my employer. I have had no problems until now. Today I got a direct deposit for 8207.00 from federal refund. I tried to call to get a 1200.00 withdrawal out of my account. My account is set up through my S's #, address, phone # and birthdate. They put the wrong year for my date of birth. So they locked me completely out of my account. I had to fax them my drivers license, social security card, and proof of address. They still said it will take up to 72 hours for the fax to be reviewed. After researching online I see that they have an excessive amount of bad reviews. Some people never received their money back. I have 3 children and I need money now. I feel so sick and depressed because I am afraid the same will happen to me that others experienced.

I lost my credit card and I called to get a replacement. I had to send in documents of my information. The last Three weeks these people have gave me the runaround. I even called the news people to report them. This company is a fraud and need to be closed down. My water got turned off because they holding my funds.

I hate this card so much! Trying to update your address is a joke. If you send them a copy of your lease expect it to be accepted. They will ask you to send more and more documents, but how are you supposed to send them stuff if you haven't received anything in the mail because you just moved. This card is a joke. When their system is down don't expect to use your card because it will be denied even though you have money on it. They don't send a warning or anything. The people at this place sound like robots and don't know half of the questions you ask them. If you ask to speak to someone higher up, you will get hung up on. I hate this card and I can keep saying it over and over.

So my husband and I are on this account. I've had this account for over 2 years and has have numerous of direct deposits go through...until today 1/21/16. My husband is a veteran and we get ALL of his VA compensations direct deposited, never had an issue! So an incoming amount of $2,156 comes in already posted and was available. My husband goes to Walmart, tries to make a purchase to buy food for our kids and it denied! So he went to an ATM to try to withdraw funds instead but nope! The ATM didn't spit his card back out. So then I went and tried an ATM and it said card was reported lost! Wtf? I didn't report my card lost!!

THE WORST CARD COMPANY IN THE WORLD. I called in regarding a service charge I was completely unaware of. I called into AccountNow and the representative had a hard time pronouncing my name after correcting her a million times. The representative explain that they were not the one charging me however it was my bank. When I contacted my bank they advised members are not charged using cash advances. I contacted AccountNow for the second time and again they had a hard time pronouncing my name. The representative explain it was my bank. After placing me on hold she returns to say "Oh no, it was us that charged you." I've been a valid customer for over a year now and they refuse to credit me back. Closing my account and sticking with my bank.

I attempted to take out $100 from an ATM machine on December 13th, 2015. The ATM DID NOT dispense my money. I received an error code. I tried a second time thinking maybe the ATM just froze because it has before at this location. The second try I got an Insufficient Funds code. I immediately checked my balance and I had pretty much nothing left in my account. I called the number on the ATM machine and had to leave a message. I then called AccountNow who did inform me that there was a $100 ATM withdrawal pending, AccountNow's fee and the atm's fee for the transaction. I filed a dispute. Here it is the 27th of December and I have had no calls from AccountNow and still no money. And when you call you can't get anyone in the US.

Unauthorized transaction on my AccountNow prepaid card, I contacted CSR to file a dispute and they tell me to file a claim with merchant for a merchant refund. Merchant could not locate the amount of the unauthorized transaction or the card that was used. By the way the card was in my possession and I've never been at the store this transaction took place. I contact AccountNow CSR to file a dispute, I complete forms and download them to their site and 3 days later I receive a letter in the mail from AccountNow stating after their investigation they have denied my claim. What investigation? They have still yet to provide me with their "investigation" findings to support their decision. I have now filed a complaint with the BBB against AccountNow to try and get my money back.

I have been a customer with AccountNow for a couple of months now... almost a year. I recently called them to see if they can transfer funds from my account to another account I have with them being that I have left my card with all my funds at home! In the safety of my home I was going Christmas shopping and they told me they couldn't help me. What I didn't know was that my account with my funds had been blocked without my permission!!! So now I was pissed off. I was embarrassed that my card was declined.

Trying to get a replacement card since 11/26/15, 12/12/15 was day 10 of business days that I'm required to wait for a replacement card. I never received it, called and was told wait 7-10 business day or $25 for expedited card. Asked for a supervisor, never spoke with one. Total call time over 45min.

I am a handicapped Senior Citizen and they are keeping my Social Security money. They froze my account for some unknown reason. I DO think that a class action suit is warranted, based on the numerous accounts.

A previous account containing $533.00 is still pending. I've long since verified my address, but they blatantly refuse to return my money. How can this situation be expedited to alleviate an error so simple to correct?

Same experience falling victim to theft like everyone else. I refuse to send my information they're requesting. They sent me the card in my name linked to my SSN to my address but now need to verify it and are locking up $384... all of which was a cash load at a Walgreens store. Curious, has anyone here filed a police report? What they've done to all of us can't possibly be legal, right? Like others, I got the prepaid card for my son to have a card he could use online, etc. I can fortunately afford to get burned for a few hundred but it's extremely frustrating and sad to see how much money they've taken from people, some of whom can't afford it. Somebody needs to shut this operation down. I live close to the supposed corporate office in California so I'll be making a trip to the published address this week as a matter of principle.

I've had a AccountNow card since 2012. Never had a problem till my card expired and they sent me a new one. I activated it through my smart phone. Went and loaded 150.00 on it. Went to pay a storage bill and it wouldn't work so I called and the person told me my card needed to be activated so I did it and it worked fine. Well I had my check direct deposit on it and went to change my PIN and it said, "The CVV number is invalid."

I called AccountNow customer service ahead of time to ask if I used their services, would my check go through 2 days early like they advertise. When I spoke with them this time I was told yes that it would go through right when they received notification from my employer. I knew there were going to be fees and I told them I have a checking account and it cost me nothing but I needed to get paid 2 days early because it was very important and if they could not do it I would go through someone who can, I was ASSURED that I had nothing to worry about and it would go through on Wednesday 10/28/15.

I have deposit cash money from moneygram into AccountNow Visa card to pay a bill online but the money never cleared. They have no customer service agent to speak with. They are a scam to take your money and identity. Please people go buy a prepaid card from Walgreens or Rite Aid or from a store so you can hold them responsible. You will not be able to get your money or information back once given to AccountNow. They will not be found till the day of judgment.

AccountNow sucks. I lose my card about 3 months ago. Now I full of all the paper work. I need to even fax my work papers & nothing. I had one person call me back because I had to call them back to tell them I haven't talk to nobody. But a week later I get a paper in the mail saying they can't even my money back to me. I ask why & nobody knows. How can you say that to people? They putting money in this account. So I lose my card I can't even pay my bills on time cause of this dumbass card. The people are slow. I don't know how they got the job when they don't know nothing. This account now is no good and I still don't get no $15. They are full of ** but I will be calling a lawyer. I lose a lot of money because this card of people are no help AT ALL.

Most unprofessional agents ever. Trying to upload documents never worked then fax it and you have to give them their fax number so they know it's you. Yea right morons, learn English and speak it correctly, so we all can understand. Worst makes you think they really have your information and they're going to do what they say? I will never go through account now ever!

These people suck. I wholeheartedly agree with every review I read. Yeah can I get someone that speaks English. Even though I put in right info they locked me out and want me to send them via fax a photo ID and picture of my card. I'm a veteran and served my country but these people truly suck.

3 months in a row they have take money out of my account and told me that I had to wait 15 days to get it back. I waited the 15 days and the money was never returned to my account and they told me it was because I had already spent the money when I actually never used the card. Also, mysteriously $30 was missing from my account and again they told me it was Netflix that took it when Netflix faxed me paperwork proving that they only took $9.73 from my account. Finally, they then told me it was because the card that I have had for 5 months was not registered in my name but somehow my ssn was attached to the card. Do not ever get a card from AccountNow. Horrible customer service and bad business. It has been the biggest mistake of my life.

They locked my card so I'm unable to withdraw anything from my paycheck so they truly can go to hell.

I tried to transfer money to the 2nd card they sent me in the mail the day after the first one came which I don't know why they did that. I got locked out my account and then they want me to sent a photo ID and the card number to this random number. They are AccountNow they should be able to lift the lock after you give them all the information such as social and birthday. She tried to say that I told someone that my card was lost which I didn't. The other lady laughed in my face so I have to switch banks because I get more respect from the people who don't like me. Can I get someone that speaks English next time? I am a American and this is America. I know you're trying to make a living but none of them should be on the phone. I really don't like AccountNow after this and will be telling everyone not to go there.

My check from work direct deposit, worse mistake ever. A lot to use atm and 20 dollars out of my check missing - no clue were fees. I have no idea but do not use. They rob you of your hard earn pay. I'll stick with my Paypal debit card.

One day I couldn't use my card. Then I call them and they said it has been some activity on my card. So I call faxed them the information they needed three time then they claimed they didn't get it. So I went to the website to upload my documents then they say they need more documents. Now when I'm trying to upload the documents it's not letting me. I called them back and they said that they website is fine and it's my computer. Then I go tell her I tried to use three other computers and it didn't work. All they can say is try again. I've been trying to get my card back for a full month now and still can't get it. They have horrible service and u should never get none of their cards ever.

This company is HORRIBLE. They came up with some of the most ridiculous reasons to suspend my account. Consequently, they got away with sixty dollars of my money. In fact, I would go as far as saying.. they stole from me. They have kept, as I previously stated sixty dollars of my money, which mysteriously cannot be found anywhere. I don't know what else to call it. Webster's definition of stealing is: Taking and/or keeping something that does not rightfully belong to you. That is exactly what AccountNow did. I did as they asked to lift a suspension that was placed on my account, for reasons I am still not clear on. They kept saying they weren't receiving said information. Finally I was told they had received the necessary information to lift the ridiculous suspension off my account. They never did (lift the suspension).

I got a prepaid card from AccountNow that I have my Veterans Benefits direct deposited to. I allowed my girlfriend to use my card. She accidentally typed in the wrong pin so AccountNow froze my account. They asked for me to send them proof of my identity which I did and Account now decided that the documents provided were not good enough. After months of arguing and making complaints against the company they overnighted a check for the balance on the account which was a total of $2,229.24. (The treasury that issued my funds called them and that's how I finally got them to send me my check).

I got my mail here from the Executive Office asking me to e-mail them my details and they would try to help clear things up as soon as possible. I sent them the information. They replied with good news telling me I will be able to withdraw my funds. However, I sent many more e-mails as well as sat on hold for more than an hour after speaking to a customer service rep. With no results whatsoever. Finally at 8:57 P.M. I hung up the phone and closed my e-mail. The customer service rep told me they had not received any notifications stating what the e-mail said about releasing my fund, so it was then I asked to speak to a supervisor. They kept me on hold for more than hour.

In April 2014 I was stole from my account. Now as they deposited my money when I cancelled my card, I was told they deposited my money in some Ca. Federal Bank... wtf.

These people are a scam. I get SSI and only reason I got the card because it says 2 days faster but they didn't say you have to wait 3 months to get 2 days early and when I called the lady had a nasty attitude. They are false advertising and need to be taking Down.

My father in law loaded money onto our card. We used it, worked fine. Week 2, he loaded some more for us. We went to the atm to withdraw cash and the receipt showed a code saying "card has been reported lost or stolen". I call them and they tell me that they froze the account for suspicious activity. I ask what activity and they tell me it is because it was loaded from a state different from which I live. So now, they want me to inconvenience my father in law by asking him to send the load receipt along with other documents in my possession to them. The last name on the card is mine, which is the same as my father in law, who loaded it.

I have had nothing but problems with AccountNow. I went to use my card at a atm and the atm eat my card and that was 3 weeks ago and I have faxed my documentation to them but half the time they say "We did not get it." And my aunt tried faxing things to them and the fax number don't work. I just want my card with my money put back on the card. This is bs. I am so disappointed.

Ordered the AccountNow card to receive my Direct Deposit from Social Security. Signed up without a problem. Transferred my Direct Deposit to their card, using the account information supplied by them. Went to their online site to check on the activation process, and was denied access to the account information. Presented with several dispute links, an upload link and a phone number. No information about why I was being denied access. Called the information number and was connected to someone who was still learning English, as well as eating at their desk at the time of my call. What a disgusting and unprofessional habit! Attempts to understand what this person was saying to me were, to say the least, not successful. Asked repeatedly to speak with anyone else, but was told that there was no one else in the office, or at least that was what I guessed him to be saying.

I got this card to use when making purchases online as a form of protection from identify theft. However, while I was aware of charges for use at ATMs and transactions that require a pin, I was not aware that you are charged $1 for every transaction whether a pin number was entered or not!!! DON'T GET THIS CARD unless you are interested in giving away your hard earned money.

First let me say I've been with this company for over a year. I received a new card and someone used my numbers to purchase things from various places in June of this year. I called and reported it to them. Sent in the paper work. They told me to download and I got a letter stating that they didn't find no fraudulent activity because I checked my account at the same time and translation was going through. Lol. So now I'm having a hard time getting my money back and they told me it's my job to do the investigation. Huh? I'm not the police but we supposed to have fraud protection. Lmfao. They not right so I wouldn't recommend this company to no one.

We used our debit from AccountNow to pay a few bills. Little did I know that charged a total of 15.00 extra dollars. The scammers said Wells Fargo took it according to my statement which they claimed later it was incorrect. They lead us on saying "You could get your money up two days early." I get paid on Fridays, received my money on Friday even after calling on Thursday at noon and they said that they received my direct deposits. My funds were not release until my pay date on Friday. Please take my advice - stay away. This company is Fraudulent!!! I'm in the process of filing a complaint with the Better Business Bureau. Please join me and let's make it hard for them to take our hard earned money. I would rather give it to a person in need whom I can see.

I have been waiting since July 2, 2015 for my replacement card which hasn't come as of today and AccountNow just called me with the nerve to tell me they expedited my card and it should be here by the 21st! They said I can't buy a temporary card to transfer my money over. What kind of mess is this?

I purchased a prepaid AccountNow Visa card for my 17 yr old son, who wanted to make purchases online. I loaded the card with $80.00 and paid the $4.95. My son went online to activate his card, it says they need to verify his identity, he needs to send a copy of his Driver's license, social security card, and bank statement. He tried to use the card online - the card declined saying not a valid card. I call customer service, spoke to a gentlemen who could not speak an ounce of English, explained the issue, then got hung up on. Called back again, spoke to another gentlemen who had a heavy accent as well, again explained to this person the issue I was having. I was told unfortunately I can't use this card to make online purchases, it can only be used in retail stores. However the packaging states shop online, pay bills, and more on it.

On April 27th 2015 I experienced my first ever mistake/discrepancy at an ATM in a convenience store near where I lived. In a transaction in which 100 dollars was requested, only 20 dollars was dispensed. The owner of the ATM (Mission Bank) after I contacted them by telephone explaining what had happened, and seeing their ATM over by the amount I had alleged being shorted graciously AND immediately without requiring an appearance in person by me or any red tape at all followed the procedure for such an event and returned the 80 dollars I had been shorted by their ATM to MY bank (Bankcorp Bank/Account Now Visa.)

I got the AccountNow card one to split my paycheck up with my bill money going to my regular bank account and spending money to the AccountNow card because it pays you two days early... Well I guess the saying that you get what you pay for is true. I misplaced my wallet and when I called in to get a new card and change my address they asked me the most random questions that would not have been on public record nor that I would have put as a security question. When I didn't answer the questions correctly they told me that I would have to send documents to prove my identity. Okay great! No problem! So I thought...

I also have had my AccountNow prepaid card for 10 years. Not tell just in the last 4 years have I had one problem after another. I called in to check on a debit to my card that I was unaware of. They just shut me down, froze up my account, funds. I am on s.s. and need what little I get. It was months before they released a new card and unfroze my account. I had to send Id proof to them not once but 4 times, one excuse after another. "I didn't get it. You need to send it again". 3 day guarantee to have problem solved. Ha-ha I never received a refund of 536.00 taken. I agree. Cut up your card!!! Do not use this company.

I had this card for 5 months and decided to recently use it. I uploaded $250 and another $310 via MoneyGram. Thought I would use the card to track my expenses better. Made my first purchase at a gas station. Attempted to make a second purchase and my card was declined. When I called customer service these ** said my card was suspended for 'cash activity'. I asked them define cash activity, they couldn't not answer. I told them "it's a ** prepaid card, of course there will be cash activity!" They wanted documents to verify my identity, for one freaking purchase! Then had the nerve to say it would take 72 hours to verify, as if I had three freakin days for them to verify my account!

I have been using AccountNow gold since September of 2013. It started out great. I was able to receive my benefits early, that was my main reason for getting this card. I get at least two direct deposits on this card a month. I can really now see that this card is a rip off. I am charged a monthly maintenance fee of $9.95, in addition I am charged an additional fee of $2.50 every time I use an ATM besides the ATM's charge. I receive social security and my money is usually on my card on the 29th of every month. However my money is not on my card and when I call AccountNow their representatives hardly speak any English and are unhelpful. They act like I'm calling to ask to borrow money, instead of inquiring about MY own money. I am very disappointed with the service and plan on getting a new account elsewhere. This is ridiculous.

First off they don't speak English well. My card was lost or stolen and some of my funds were taken off. Now AccountNow will not refund my money. I have lost 470.00 in which I don't have growing out my **.

I order this card for my tax return to be deposit on. It was release on 4/29/2015. Call after never receiving my card. They claim it was return due to invalid address (really) so now I need all these documents to prove my identity and proof of address. Sent all that info - fax it more enough times only to be told they never receive it. Now that they have still waiting on restriction to come off all these month. Finally did sent me a new card only to block that one. Now I need all the info all over again to take block this one.

On June 5th 2015 I reported my card lost. They told me in order to receive a rush delivery for 2-3 business days I would receive the card by June 10th...Well June tenth came still no card. I called customer service they told me they had a problem with the card department and don't know when it would be fix. I paid for rush delivery which was never rushed they still wanted to keep my 25. Come to find out they never mailed the card so I canceled the card but they wanted me to pay 25 for cancellation. Now my employer direct deposit my funds. I no longer want the card and now they refuse to return my money to me or my job. My job contacted them and so did I. They are very unprofessional majority can't speak proper English and they were very rude. My card balance was well over three hundred. This a bad company...In order to get your money back you will have to sue them. I was late on paying my rent. My phone was shut off. They really inconvenience me.

I called AccountNow Monday and got a card expedited which they charged me $25 that same day and told me I would have my card 2 to 3 business days and they told me to call the next day for the tracking number. I was expecting to receive my card Wednesday or Thursday since I called and got it expedited Monday. I called the next day and they didn’t have a tracking number AND they told me that the card hadn’t been sent out yet so they told me to call the next day so I did and the same story. Thursday came still no card. I called them and they told me that FedEx would be bringing it to me Friday. Friday came and left and STILL NO CARD. When I called Friday and complained they said that it would come later that night or Saturday. Friday came and left and now today’s Saturday and STILL NO CARD. I wouldn’t have paid an expedited fee IF I really wasn’t going to receive my card in 2 to 3 business days like they promised.

My prepaid card of AccountNow expired on 5/2015. Before that date I kept checking my mail to get the new one and they never send it. I have a balance of 73.00 dollars and can't use it. I called them and their English is very bad pronounced. The lady told me that they will send a new one but they charged me 10.00 for the new card. And I always had the blue card and found out they had me like I had the gold card which they charge 9.95 a month of fees. When I told her I always had the blue card that they needed to not charge me the fees, she said they can't do nothing about it. I'm super frustrated, I'm a single mom with bills to pay and they have my money which I can't have access to it. Please never order or use AccountNow card.

I have had this card for over 6 months and have deposits for over 20k plus and now they want verification of who I am, saying I spend too much money. I have sent all info but haven't heard back from them. I have very little faith and I am guessing I will lose the 2k plus dollars I have on the account just like all the others have.

I have been compromised with this card for the second time in two years! This first time was when I was in the hospital and my card was in my pocketbook, this time my card was lost/stolen from my purse and all my SSD CHECK was taken! They sent a new card with no money returned on it after I did everything that was instructed. Now it has been past 10 business days and still I'm waiting! I've filed a complaint with the BBB and my next step will be to a lawyer!

The company use fraud tactic to reel you in such as receive your payroll up to 2 business days earlier. That's a lie. It's never came 2 days earlier let alone one day earlier. They charge you for all these different fees. You pay 5 dollars for a ATM withdrawal or more and you charge a dollar per each purchase or anytime you swipe your card. No limit. They offer promotion for opening up a direct deposit account in the amount of $15 I never received. You only had to have 500$ directed into your account for two months but then after you call and wonder where that is they give you another incentive.

Customer Service at AccountNow has denied to issue me a new card to gain access to my funds directly deposited by IRS into my account on Jan. 30, 2015. My old card expired at the end of December 2014. I moved to new address in January and the new card they said they issued I never received before I moved. Yet they won't send a new card to my new address. They requested documents to prove my identity in which I successfully submitted and they received. Then they still wouldn't issue a new card and wanted documents proving place of residence. I submitted my car insurance policy from Allstate, a bill from State Of Utah, and my drivers license. All documents have my new address. Although Account still denied issue new card and stated to me they needed a Utility Bill.

I encouraged my son to get this card because I have had one for over 5 years with no complaints til now. My son had his over two years. He recently deposited his entire pay check on his card then was unable to access his money because the card was expired. When he contacted customer service his birthday was somehow entered inaccurately in their system and he was told he would have to FAX documents to prove his identity to receive a new card. After being put on hold for an hour he spoke to a supervisor who was of no help.

This is the worst prepaid account you can ever get! DO NOT DO IT. I loaded $ onto an expired card by accident, & been through hell since. First, they restricted it, then they wouldn't take any mail I sent for proof of mail. When they finally lifted the restriction, 15$ was gone. They charged a monthly fee charge for a card that was EXPIRED. Then turned around, & charged for every time I called c.s. Never informed me I was being charged but always informed I was being recorded. Then they ordered me a new card without my consent, after knowing I wanted my $ transferred to another card. Horrible service, horrible.

I signed up with the account now so I would have my paychecks deposited 2 days early. It did it for only 2 months. When I called they told me it depends when my company releases the funds, however I have 10 other people at my work who have the same type of card and have always received theirs 2 days earlier.

I had to cut up old card because some fraud activity on my account. They said a replacement card be here 7 days. Here it is 15 days later, card hasn't shown up. Unable access to my money. They said it be another 7 business days. I can't do that, need access to my money for bills. They are unwilling to work with me. Visa account now is horrible. Do not mess with them, they are unwilling to help and denying me to my money. They are a horrible, stupid, worthless bunch of **. I'm going to attorney.

My money was taken off my card that was attached to PayPal, after going back and forth I contacted Account Now. I spoke with a representative to file a claim April 3rd, 2015. I was told that I would have to download a complaint form and submit it, due to the fact I didn't have a printer or fax at the time I visited my local library with no success. I contacted Account Now again and told them of the dilemma. I was guaranteed that one will be mailed to me. After waiting in vain I contacted Account Now and was told I would have to download the form. With the back and forth between PayPal and Account Now there were new charges, therefore I had to update my claim, at least so I thought.

My account transactions doesn't balance. Having a hard time trying to get in contact with a human voice. My debit balance is not right. When I should have $58.17 left on my card, it says I have $24.73. My deposit was post on April 7 of $121.89. Now $121.89-63.72 doesn't balance out to $24.17. I should have a balance of $58.17. I want to find out where is the rest of my money. I am going to change my card to a more reliable account card.

They helped me enroll in direct deposit with a negative account balance of $2.42 knowing that according to their guidelines they have zero tolerance for negative balances. The day my check was to post into the account they closed my account a fewlyyy.

I ordered this card so I can get my tax refund. They took 4.95 when my money was first deposited then took $1 for every transaction after that. It's a complete rip off and scam. It is the worst card I ever had. I wish I never ever ordered this card. I talked to plenty of supervisors and managers and they're just as worse as the Customer Service, they don't care how you feel and they going to keep telling you it's nothing they can do. I HATE this card with a passion. Don't fall for this rip off, you're going to regret it. I would love to go up and beyond to see this company go down and stop scamming people out of their money.

The worst experience I ever had. They took me thru the storm to get my money - all the extra pop up fees. I will NEVER EVER and they have the nerve to just keep sending them out. I had received one in the mail about a year ago out the blue but never activated it. Now I see why they randomly send them out. Terrible customer service.

I’ve had this card for less than a month and made 4 deposits on this account, terms and conditions state that they will take a 9.95 fee at the time of first value load which took place on 4/6/2015. They didn't take the fee till I made my fourth load. Stating that they took the fee out on the 4/22/15 due to a cash load. But nowhere in the terms or fees or the cardholder agreement does it state a cash load, only states a value load. I ask “what would happen if I didn't load cash”. They stated “be glad you have been charged yet”. This is the second time in two week. I ask to be giving a call back about the account and that never takes place.

Hi. Today is April 22nd 2015. As for now they advertise that "you can get paid 2 days before your actual pay date" which I have qualified and received it for the past couple of months. I was depending on that and all of a sudden it didn't happen yesterday and when I call the customer service they did nothing about it. But they still advertise about getting paid 2 days earlier than your actual pay date. Please don't make promises that you can't keep because people depend on that. I think as a bank they should be more responsible about what they can offer to their customers.

Back in Feb 2015, I called to inquire about my funds from social security on my AccountNow card. Without my consent, they froze my account and had me upload my id, social and birth certificate and my lease. I did that then when I called to have them unblock my account, they said they need a L.O.I from Social Security (who does not do that by the way). I have called everyday for the last 2 mos asking to open the account so I can withdraw my funds or issue me a check. I have gotten the run around from AccountNow daily and still haven't gotten my funds of $177. I call and either hung up on or put on hold for fifty minutes and when I ask to speak to a supervisor, I am told, "We will not release the funds." This is absurd and downright illegal. Do not do business with this company. Social Security said it is up to me to get my funds back from AccountNow, but each day I call I get more and more frustrated.

I'm letting friends and family know y'all are crooks. Where's my money Sears returned to my other card y'all dumbass cancelled saying it's been out the country. That's bull. I'm gonna sue you neglected **. Remember me. It's not over - y'all took my money.

Please do not use AccountNow! They are out to take your money. Okay, my account got restricted because I tried to deposit my bf tax refund into my account. I didn't know I couldn't. So I called the lady, act like she didn't even wanna tell me why it was restricted because at the time I didn't know so I finally got it outta her. So I was fine with that because it was my mistake. They told me to send in some documents to reopen it. I told them that I don't have any utility bills in my name so they gave me other options so I uploaded them.

AccountNow card was pretty cool in the beginning, but over the years they have really lapse with everything from their outdated systems down to the meaningless overseas script reading underage reps. AccountNow has a program that allow you to be placed in a weekly drawing that allow you to win certain denotations of money based on how many direct deposits. I started out with one card then I moved to having 2 due a part-time job and I didn't want the money combine with my full-time job and school money. That is a total of 4 direct deposits a month. I'm thinking being with this company for over 10 yrs I would have won something by now. Well no I haven't. A person like me look forward to those types of perks seeming thought it's a prepaid card.

I've used AccountNow for several years now. I recently started a new job and decided to have my employer to direct deposit onto my AccountNow card. My funds went into the bank on Monday April 13th 2015. When it came time to withdraw funds to pay bills, I could not find my card. After searching and not being able to locate my card I then contacted AccountNow to request a new card and cancel the lost or stolen one.

I and my wife have been customers for over 5 years with this bank, we have our federal benefits from SSDI and the VA deposited there monthly. On 4-3-15, we discovered our accounts had been hacked and we both called ACCOUNT NOW, immediately and explained the seriousness of this situation. They immediately closed both our accounts and told us they would send out new cards immediately. My wife received hers only 4 days later. I have as of this date, 4-15-15, still not received mine, I have called continually for the past 5 days, because I already have a deposit sitting in this account, and THEY have already swiped up their 10.00 fee, and I still can’t access any of my cash because, I STILL DON'T HAVE A CARD.

I didn't have much to begin with. Only about $130 in my account. I paid at the pump $10 in gas and the bank put a hold on for $126. I didn't know until my family (my wife and 2 yr old daughter) and I went in to buy about $30 in groceries at Walmart. Walmart's machine denied my card. NSF. I called the bank. This all happened on April 15th. The bank told me about the hold. Unfortunately for my family because my daughter requires special milk and food because of medical problems. Guess what? I couldn't buy her anything. That was all the money we had left until I got paid over a week later. No food for my wife and I either. AccountNow said the hold should be off by the 21st of April. So, we have no food for any of us, I can't put gas in the car to get to work for 6 days. They do not care about human life. No compassion. Just what they can steal from you and put in there pockets.

I loaded $250.00 to the card to make an online purchase for flight tickets for an upcoming vacation. I use prepaid cards for online purchases to help protect my bank account as I have been a victim of fraud. When I tried to purchase my tickets I got a deck in message and noticed my card was expired. I called in to see why I hadn't received a new card and was informed one wants mailed to my old address and had been sent back. I asked, "Why would it be sent to my old address when I called in and updated my account when I moved almost two years ago?" I was given a simple "I don't know." After providing all my information (name, date of birth, SSN, old address, new address, mother's maiden name, and what I had for breakfast a month ago) I was told I didn't pass the security and needed to send in a copy of my DL and either a bank statement or a utility bill that is within 60 days.

Transferred AccountNow 780 from my USAA account to my prepaid AccountNow account. I was informed because my AccountNow card expired I would not be able to transfer to my new AccountNow card. I would have to wait for them to issue the new card. So I asked if I transfer the money back to my bank and the representative said yes but it would take 3 to 5 business days to transfer. I waited and the day it cleared AccountNow put a block on my AccountNow account and left me with a $749 negative balance with my USAA account. I called AccountNow to resolve this matter and got the run around. I was left on hold for more than 50 minutes. I am still waiting. They asked for me to upload proof of address because an employee tried to change my address without my permission.

This is the worse bank I have ever used. They steal your money from right in front of you. You will never see your money for long time/never. If you lose your card they charge you 9.95 a month on top of the super unreported charges they charge you for using the card. Talking to customer service is like talking to a robot reading a Paper. The people working for them don't speak Good English.

If you think just bc you can get paid a day earlier that this card is a winner, you're wrong!! Let me start by saying I'm looking for another bank now. First and foremost this card is some bs!! I mean why should you have to wait 2-5 business days for a refund of your money??!! Why should you have an autohold on your card for purchasing gas at a pump?? And it's not the gas station it's the card!! It's been numerous of times where I've been broke but had money!! It was just on hold (all my money on hold for $10)!!! Like really?? I took back a dress bc of my reasons and it was purchased on my card, long story short my money isn't up there yet and I was told it take 2-5 business days!! It's the worst bc you can get in a jam all bc AccountNow is some bs.. I'm an unhappy customer and when they say they can't help believe them. No matter how much I cussed and fussed my ** still wasn't on my card and I had to wait 5 day (business days) for my money!!!

This card is a straight rip off. They stay deducting fees off your balance. I had it set up to where my rent went onto this card. AccountNow removed 5.00 from my card and in return bounced my rent payment. When I called to find out what happened I could not get a straight answer from anyone. So this lovely company cost me 35.00 owing to my management company. All that they said to me was to read the fee schedule.. WTF. I could have stayed at the Wells Fargo or hell US bank if I wanted to deal with BS.. My advice is RUUNNN.. I have canceled my direct deposit from going to this and will tell anyone that will listen. This company is a straight rip off..

This is a HORRIBLE company. They are very unprofessional and 3\4 of the staff barely can speak English. They have held my $3807.78 since Feb 25 and swear they sent it back to the IRS on March 20th yet it's April 3rd and the IRS doesn't have it. If you call they will tell you what the other company doing but can't tell you nothing about theirs. DO NOT DO BUSINESS WITH THESE PEOPLE.

My husband lost his AccountNow gold card that had his ssd pay on it. Mind you he's 60 years old with serious health problems. We called and tried to have his pay put on another AccountNow card. They asked some security questions - he got one wrong. He was locked out. He has onset Alzheimer's, and emphysema. After uploading all documents and more they said they would release money to other card. I had to have his oxygen refilled and had no funds and need this money. They held me up numerous times. Saying they would release these. Well not yet happened. I don't know how they can do this and continue to.

Someone got my card number and ran up charges, called and it was confirmed with them to the tune of about $300. I had about $475.00 left in my account... well when we established my account was compromised, they frozen the rest of my remaining money till I could send them documents to prove I am me. Once I did that they said call after 72 hours... well all I get is voicemail to leave a message. I am a single mom, I have my checks direct deposited into this account. I have no money besides this. I get robbed by someone who got my card number and then they keep the money I have left. My truck is in the shop, I was suppose to get it out with that money. Rent is due and I cant even buy food. The money that was stolen from my account they said I needed to file a claim and it could be two weeks before I get that money back, but what gets me they took the money I had left. Do not use this company!!!

I called because I wasn’t able to see a purchase I made name on my account. All I wanted to make sure was that the money taken off was the correct website. Spoke to an employee and manager who states they restricted my card for unauthorized purchase which wasn’t true, I just wanted the name because on my phone it didn’t show up. Like I stated to both the manager and employee that was all I wanted they still insisted on forcing me to get a new when wasn’t needed because I made purchases that day- just wanted my question answered because I had money on my card still. And I was forced to spend money I didn’t want to spend. I had important things going to this account and I choose to change them now, because Employees and managers who can’t comprehend simple request. I won’t refer this card to anyone and will never ever apply for one again.

My AccountNow card was sent to my old address so I called them to give them my new address. They put a restriction on my account and wanted me to send a copy of my ID and signed social and a utility bill in my name. I did that and was told within 72 hrs my restriction would be removed. 72 hrs was up two days ago and I've since contacted and they said a manager will call me within 72 hrs of the 72 hrs being up. It's been 48 hrs already and nothing. I asked them what I can do if I don't get a call from a manager tomorrow and they said nothing. I have to wait for a manager from the risk center to call me. Might I add I have $7460.00 sitting on my account they won't let me touch. Anyone have any ideas? I'm losing my house and I have two babies and one on the way. I really need my funds released.

I made a withdrawal at an ATM, and the ATM did not dispense any money at all because it was out of funds. Then I called AccountNow and got the dispute department. Normally the money should go directly back on my card, but when I talk to the dispute department with AccountNow they told me I had to wait 2 weeks to get my money back. To me that is just unheard of.

I have a monthly direct deposit of my SS check. I have not been able to withdraw from the account at all or use it at all. I have accumulated almost $9000 because of it. That is over half my income - I barely can make it. I have called several times, written them and they continue to tell me nothing is wrong with my account. There is no reason I can't use my card. I need help!!!

A restriction was put on my card for me getting cash back from my money on the card. Even with the restriction Account Now allowed my state refund to be put on the card, they told me I have to send in photo ID, SSC, and check stub with my current address on it. I sent in everything they asked me to and they still giving me problems. Now they are saying I have to send in more things. This isn't right, I wouldn't recommend anyone to go with account now prepaid card. I'm working with my attorney now for a lawsuit, because I still have my papers from which I first received the card and it's nothing stating that I can't receive cash back from my card.

I just received my gold visa card from AccountNow a few days ago. I had my tax refund deposited on my card. I was able to use it once at an atm where I took off 200$ and when I went to use it later that day, it said it was restricted. The website was not found. I called a rep and they told me to send in my ss card, photo ID, and a bill. I didn't feel comfortable doing so because when I called they couldn't give me a clear answer as to why my account was restricted out of nowhere, it's been over a week and I have yet to see a cent of my money. I will NEVER do business with this company again and I wouldn't recommend anyone else to do so either.

On March 15, 2015, this AccountNow prepaid credit card called AccountNow... They hold people's money (which is stealing!!!), and don't allow them to use their own credit they already paid for! This credit card company needs to be shut down!!! I have used other prepaid credit cards before and I have never experienced this. They also do not allow you access online to review your account like the other prepaid credit cards do... That's FRAUD!!! DO NOT USE ACCOUNTNOW!!!

On Feb. 3 tried withdraw money from ATM and was unable. When looking online I could see my direct deposit but it was not posted. When I called they told me my account was under review and the risk dept. said that it appears that my ss benefits where coming from out of the country. Now how stupid is that statement. I just could not believe what I just heard. I did tell the person in the risk dept that I have been living in Philippines now for one year without any problems in using my card. She then told me that AccountNow does not allow anyone living outside the country to have an account and that this account will have to be closed. Okay. Now it has been over 35 days, still no money.

My refund was deposited on my AccountNow card on February 4, 2015. I did a card-to-card transfer and they restricted my card on February 8, 2015. Keep asking me to send in personal information in order to get my funds! Can someone please tell me how to close this account and get my funds back without all this hassle? This is unfair, it's like they are stealing our money! Help.