AccountNow Prepaid Card Reviews

Account Now is the Worse! This is a trash scamming company. If DEPOSITS are being held due to a system issue then NOTIFY your consumers. I have things set on auto draft with no Deposit! Yet I can't reach a live person without waiting an hour plus. I will never use this Fake Card company again.

I cannot get access to my direct deposit. This has been going on for over a day now. I have been with them since 2013 and for the most part had no issues. This is the last time I will be using them. This is too much of an inconvenience.

Cannot access my direct deposit with Accountnow. This is going to make me homeless. Never had issues like this before. I may simply leave this company after 7 years of loyalty. At the very least Accountnow should have contacted me. My no. **.

I have had an account with them for over 5 yrs. They froze my account for two months and I still haven't received my money over mistyped password. I've sent 3 IDs and still nothing. They are thieves and scam artists. Do not get this card. The worst customer service I ever dealt with.

I'm so frustrated with this company. Recently, I've visited the Island View Casino in Biloxi MS. "My account now card" was charge once for two days. However, the money was suppose to be return back to my card within 7-10 business days. Those days went by and I've call the casino to speak with a manager. She was so nice and kind she actually call this card company herself to get the money refunded back to my card. They said "No We can't do that." So we fax a form to this **. Whatever that number is a freaking joke. I still haven't received money yet. Think twice before you click "Ok" to this card.

I was charged $53.20 from Sunshine Mobile - 10 minutes after they called and asked if I still wished to pursues purchasing a phone from them. I told them no and asked them to remove my information from their database. Account now asked me to fax them the cancellation letter and gave me a bogus fax number that does not work at all! They initially showed the transaction as processed. Now it is showing on hold for the last 4 days. I have uploaded the documents to their database 12 times and still no one will assist me in getting my money back.

I’ve been waiting on my direct deposit to hit since Wed and it is now Friday. It’s still not there. I called AccountNow and they keep saying they never got a deposit from my employer. So at this point they are scammers and not depositing people money on the account! I’m expecting 1000 from my job and not received it yet. Mind you it comes EVERY other Wed but for some reason it’s not there now.

I've been waiting since October 20, 2019 for a replacement card that I requested because of unwanted charges of Microsoft Xbox subscription. They keep giving me stuff about sending documentation to verify my account. I've been with them since 2014. Why am I being told to send proof when being with them that long? I haven't been able to pay bills or anything. I'm behind on bills badly. Should I sue them?

I could not get in touch with a live person to speak to anytime I had a complaint or to change information on my card, and when I did couldn't understand anything they were saying. I called to change my address and they deactivated my card because they sent it to my old address. They told me they couldn't activate it until they get the cards returned and the new ones out. 7 to 10 days. I couldn't pay my bills. Everyone was going to be late. Company sucks!!!

I got this card so I could do card to card transfers for my elderly in-laws who live in another town. AccountNow just randomly turned off the card to card transfer feature for security. I was told to go to Western Union. I keep calling and each time I have to speak to someone who I can barely understand from another country. Worst customer service ever... I will be closing out my card and I will try to find another company who thinks their customers matter.

AccountNow is the worst prepaid card I ever had in my LIFE. LOOK AT THE REVIEWS. I'm not the only one trying to WARN consumers. The customer service SUCKS and the CARD always mysteriously gets BLOCKED. DO NOT USE THIS CARD.

I had direct deposit to my account every week, My deposits were always late. Tried to get money for an ATM machine. Didn't get the money but they took it from my account. Gave the money back and took it a week later. Sent them a letter and they closed my account without sending me a notice or anything. I would not recommend this company to anyone.

The problem I'm having is did not realize my card date was expired because I receive direct deposit so my point is the card is able to receive my money but not allow me access to my funds. This card is ** frfr. Then I spoke to someone they cannot transfer my money. Once again **. Then I asked to have my card expedited she asks me 3 questions of my personal business and gonna tell me I'm wrong. Once again **. Then she gonna tell me I cannot have my card expedited because the answers didn't match the questions. Once again **. The card is bogus and **. Don't waste your time. Now I have to wait 5-7 business days to receive a new card the same way the card is rejecting to give me my money because it's expired is the same way it should of rejected accepting my funds because it's expired. AccountNow is ** point blank....

I've had this company for more than 5 years and never had a problem til now. Someone got a hold to my card and made unauthorized purchases with Amazon. The Amazon folks even said someone made up an account to use my card information. These people stated they did an investigation and determined nothing was done wrong. How the hell could they determine that bull. I even put the police department's case number where I filed a theft complaint. Then after I get the letter in the mail, it stated the case will be closed and I didn't get my money back. I will be closing this mess. I think it is one of them cause they are foreign. Do not continue to use them. They are scammers from what I see now and never know, they probably have been doing this for some time now.

So I orders my card May 24th 2019. It was a replacement card because I lost my card, I only had like $116 left on the card. I’m 18 and I’m work minimum wage so I was excited about the direct deposit being 2 days faster, that was the whole reason I switched. Anywho I called and got it replaced, not even gonna go on about how hard it was to even speak to an actual person. When I finally got on the line they told me that they would replace it. They never mentioned a $10 replacement fee. So a few days passed I logged on and I seen that my balance was lower than it was when I ordered the new card. I called them and asked why my account was like that. They told me I was a charge to replace the card. I told them I wasn’t aware of any charges, no one ever told me that so they kindly reversed it.

I’ve this card for 12 years, never had issues until now May 2019. I’ve been trying to change my address for 4 months. I faxed everything they ask for. I’ve emailed, I’ve tried to call cannot get a person on the phone. They are terrible. They weren’t always but sure are now. I’m stopping all direct deposits and using my local credit union. I’ve had with them. Why would any of us trust a company like this. Try Bluebird prepaid. They are supposed (according to reviews) to be a 5 star company. Accountnow is crumbling down. We all need to get of the accountnow titanic.

It's been over a year now, they have blocked my account out, and refuse to release my money. I've given them all the proof needed for my identity. I've filed a complaint with the Better Business Bureau, but they must have them in their pocket. So I just filed a federal complaint against them. I'm about to become the worst pain in the ... I can. I'm not going away.! I can't stand the people on there customer service. Can't understand them. Company makes me sick. I already found a attorney to file a lawsuit against them. Everyday they hold my money it will cost them big. DON'T use this company.

Updated on 05/24/2019: AccountNow debit cards are leaking customer information and stealing paychecks off their cards! My review is marked as “resolution in progress”. That is a lie! Consumer organization didn’t resolve anything. Only contacted me to tell me the same thing to write in to Pasadena, California! The whole corporation is a big fraud!

I have used my AccountNow Debit Card for over 12 years. I didn't have issues until recently. My paycheck was deposited as usual, but when I try to check it online, my account was restricted. I called and they did allow me one withdraw. They also returned my car payment that morning after telling me the checking account number was fine, it was just the card.

I have had this card for over 10 years and on April 25 and 26 had 2 fraudulent card transfers each in the amount of $326. Called to dispute, was told that a check must be mailed to me with remaining funds and that account must be closed. Today I get a letter stating that my dispute was denied. WTF!? Letter states any questions don't hesitate to call... So I call and it informs me to submit request in writing. But yet it still shows the acct balance as the same. I was told the acct was closed. Can't get ahold of a live agent... Gonna try the lost/stolen option next.

I have had account with AccountNow for 5 years and have never had a problem. On April 3, 2019 a card to card transfer in the amount of $241.00 was processed on my account that was not authorized by me. I contacted AccountNow. I was told that they were closing my account. The money was taken out fraudulently and all my information had been compromised. Including my address, phone number, and social security number. I was told to file a dispute and in 2 weeks a paper check would be mailed to me. Instead I received a letter stating that my claim had been denied. That the charges were not fraudulent and I reported the fraud in error. I already had a feeling that AccountNow was actually the ones who had committed the fraud and the letter I received confirmed that. AccountNow should be investigated and be forced to return the funds they are fraudulently removing from people's accounts.

I’ve been using this company for about two years. On April 29th I reported a fraudulent charge on my account. The representative was sooo eager to put a hold on my account. Because I have direct deposit going into this account every week I asked her, "Will I be able access my funds?" She was quick to say, "Yes." Her exact words “Whenever you need funds give us a call and we will take a hold off the card temporarily." Direct deposit comes in. I call to get my funds. They tell me, "Oh that was a one time thing." Wtf... She never told me that.. So now they have to verify the account. They asked for my ID and a bill with my name on it. Told I had to wait 3 days for verification. Called and the paperwork wasn’t approved.. Spoke with another agent. She said send a pay stub. Sent a paystub. Another 3 days to be verified and not approved. Mind you all this time direct deposits are being put in the account from my employer.

I have been with this company for over 3 years. I have noticed small fund amounts coming out monthly but I thought it was a Maintenance Fee. After further review of the transactions I found out that I was being charged by a company of no knowledge to me. I contacted the company and they provided me with documents stating that the funds were not supposed to be deducted.

So I have had AccountNow for 2 years now and never had problems before. Well I seen that they switched to Green Dot for new people who wanted to sign up but the people who were AccountNow still stayed the same. So yesterday my direct deposit took forever to hit my card. When it did I went to a few stores. Last store I went to declined my card. Which I knew I had money. So I use my other card and then go look on my online account. Says 0 dollars and not showing recent transactions when I called it says freeman 2027 California.

This has got to be the craziest company. Either they work for you life or they devastate it. It's payday and AccountNow haven't released my check yet and AccountNow say it's the company I work for who is at fault, but, but, they do know exactly how much my deposit will be....They won't do anything extra and supervisor Cherrie 1cbm has zero aptitude in her role. This is frustrating to say the least.

These people never got my $300 back from it not coming out the ATM. They won't help me and I can't do nothing about it. Worst prepaid card ever. I will be suing them to get my money back. This is crazy. I have had this card for about 2 yrs with no issues and the first time I have an issue they do not help me at all.

I have been using AccountNow for over 6 years and have never had a problem...until now. I make it a habit to check my account everyday and on March 6th, I checked my account and it stated that someone went into my account and did a card to card transfer in the amount of $300 without my authorization. I contacted the dispute department and they instantly froze my account which meant I couldn't touch the money that they did happen to leave. The representative informed me that that was for my protection and to go to their website and print off the form stating that I would like to open a dispute claim and fax it back to them and they will review my account and put the funds back in my account within ten days. The next day I look at my account and saw that the transaction details of the card to card transfer mysteriously disappeared from my transaction details.

I had a cancelled Bill Pay in November 2018, as of today 3-10-2019 my money still have not been returned to my Account. Customer service is the ABSOLUTE WORST. These people should really be INVESTIGATED!!!

I have had this account for three years with direct deposit. $466.00 dollars debited on 2-27-19 from a merchant unknown to me. I told AccountNow that I have no knowledge of this merchant. I was asked to fill out a dispute form and send driver’s license and proof of change of address which I did. I called the merchant who had no knowledge of payment and did receive a payment from this account. Then I was told by a supervisor the payment was set up online in 2017 to be debit on 2-28-2019. I told her this is senseless and I should be able to view an online bill payment. She said, “No your account has been deactivated.”

I have had this account for over seven years. Due to my health issues, I had my daughter added to the account so she could handle my affairs which was over three years ago. There were no problems until February 2, 2019. She called me and told me there was a lock on the account. She also informed me that they would not speak to her as she was not on the account! I called them to find out that there was a deposit that was not in my name so they put the lock on. When they told me it was in my daughter's name and she was not on the account, I told them I had her on the account. She has had her paycheck sent to this account for three years with no issues until now. They could not tell me why her name was taken off nor why all of a sudden there was an issue.

On January 30th 2019 my check direct deposited. 30 minutes later there was a card to card transfer of $500. A few hours later I went to pay my car payment early, but I didn’t have enough money. After looking into my account activity, I called. Without my permission and instead of freezing my account, they closed it. They made all of my money inaccessible to me. Said they would mail me the balance. The dispute was completed, but not by me because I couldn’t print the paperwork for 3 days, I couldn’t access it. They sent me a letter on February 4th, 2019. Said there was an “error” closed the dispute.

I wouldn’t recommend AccountNow because they give you horrible service. I have direct deposit money from 2017 that I still never receive from them. Their employees are very horrible, rude and doesn’t know how to do their jobs. I had to submit my documents just to show them that the person talking to is actually me. I sent them a document last time and never received anything back from them. I issued me a new card and they said they either never received anything about it or they’ll never send it. One of their employees told me that the card that I was trying issue as a replacement they’re sending it back. I wouldn’t recommend them because they are known to be scammers. I will never go back to AccountNow because they’re give them a bad name for theirselves and their service aren’t good and they’re not respectful. I wouldn’t choose to be with AccountNow.

AccountNow is a company that scams people out of their money. They cancelled out my bank card without my permission. The money I had in the bank they refuse to return it. They keep asking me to verify who I am. I keep sending them paper after paper information at the information and they still refuse to give me my funds. There's no way you can get in touch with a corporate office or phone number to anyone that owns the company. If you are trying to get an AccountNow card I recommend that you don't. This company is a scam and a thief.

I have been with account now over 5 years. Suddenly I call them to tell them my card is damaged. They put in system my card was lost so as I get my direct deposit of 905 they tell me to send documents to prove it's me. I send every documents you can think of then all of a sudden my account is closed and my funds are still in my account. They tell me they will send a check home and 3 mths later they are saying there is nothing they can do. This place needs to shut down. All they are is scammers. I counted on my funds just to go to waste smh.

I had this card for over an year and all of a sudden they suspend my card for no reason. I would get different information every time I called. They made me go through a runaround. I sent a copy of my driver license and ss card 4 times for them to receive it. They eventually closed my account for no reason.

I've been with these clowns for 6 years almost. No issues. Suddenly, 5 hours after a $925 direct deposit hit my account (from my job) the money vanishes from my account. The money was deposited 502 pm Wed. I awaken to withdraw money the next day, and was declined a 200 dollar withdrawal. I check my statement online and see the balance is 105 dollars. I see 3 credits totaling 105 dollars. I call these clowns and they say there was two card to card transfers totaling 880 dollars, both from different people in California. I live 3000 miles away in NY. I asked them why can't I see the debits but only the credit, they tell me maybe the system needs to update, which makes no damn sense. On top of that, the supposed "thief" name changed when I called them the following day to follow up on the dispute it make sure they received the dispute documents I uploaded, which they did not and I had to send in again.

I been a customer for a year and soon I lose my card and send them everything they ask before my check is deposited. They still give me a runaround and told me it was gonna take another 3 days to review... They don't help you and they keep your money... They are a RIPOFF and ain't **.

Well my card got demagnetized and instead of them just sending me a new card they want a copy of my ID AND proof of address. My ID was burned up in a fire so I am waiting for DMV to send me a new one but they don't care and because I have to wait for DMV account now won't send me a new card so I could not pay my rent and phone bill so now I am homeless and I have to use Starbucks wifi because I don't have a phone.

The people are incompetent. The customer is not right in this case. I was a victim of fraud. Had to go through loops and holes just to get a new card. They sent me a letter to my address about the dispute but I NEVER got my card. It was sent back to their corporate office. How sway if the correct address is on file. Then they charged me $25 to get another card. Did they charge the people that took money from my card originally? NOPE. I felt more like a criminal on trial than a customer. Best believe I'm switching banks as soon as I get my card and withdraw my funds. ** account now with their tedious process for recovery using your own money... Capital One and RushCard are better I heard.

No one notified me about the issue. I received a new card and it was for a new account while my direct deposit just hit my other account that is froze. Plus I had other money on it. It took for me to call back to find out the email they gave me was invalid. I was told to send my documents on the website. I did it. They said it takes 72 hours for them to review it. It's been a week and they are still telling me it has not been updated. My rent is overdue and no one is assisting me while they have all my money.