AccountNow Prepaid Card Reviews

After waiting on hold for more than 2 hrs they tell me they are not sure when I will receive my deposit. My brother sent me money Paypal to help since we can't access our deposit and it posted immediately. I have been a customer for over 5 years, I will be taking my business elsewhere after this. We have been waiting on his check to clear since Wednesday. All of his other co-workers have already been paid.

I was expecting my direct deposit yesterday but as of today it’s saying pending deposit. You have to go through a whole automated system in order to get to the customer service. My phone going to be off and my insurance is going to lapse waiting on my deposit to be released. This is the first time that I’ve had a bad experience with them in 7 years. I’ve been on hold for over an hour and still no results. I’m so disappointed in them. It’s Christmas time and people need their money.

They have been holding on to my direct deposit for over two days now. Can't get anyone on the phone with answers. Just called my job and notify them to stop direct deposit into that account for now on...and if you're able to do so I suggest you do it quickly. They are nothing more than a headache and aggravation.

I was suppose to receive a direct deposit on 12/18/19 and it is 12/20/19 and yet still don't have it. All of my bills are being returned and they give no answers but we are working on it and that's it. I have for the past 3 days have been on hold with them a total of 6 hrs literally no exaggeration almost a entire work day. They keep saying it will post by end of day and then end of day come and they closed. Who pays all my late fees because the landlord not trying to hear any of that. Not to mention they are super rude with my money.

After being on hold for almost 2 hrs I’m told that they don’t know when my direct deposit will actually post because their systems has been down. I’ve been waiting for 2 days and still nothing. They have terrible customer service and I’ve had nothing but problems for months now and I’ve been using AccountNow for over 5 yrs with no issues until recently.

Account Now is the Worse! This is a trash scamming company. If DEPOSITS are being held due to a system issue then NOTIFY your consumers. I have things set on auto draft with no Deposit! Yet I can't reach a live person without waiting an hour plus. I will never use this Fake Card company again.

I cannot get access to my direct deposit. This has been going on for over a day now. I have been with them since 2013 and for the most part had no issues. This is the last time I will be using them. This is too much of an inconvenience.

Cannot access my direct deposit with Accountnow. This is going to make me homeless. Never had issues like this before. I may simply leave this company after 7 years of loyalty. At the very least Accountnow should have contacted me. My no. **.

I have had an account with them for over 5 yrs. They froze my account for two months and I still haven't received my money over mistyped password. I've sent 3 IDs and still nothing. They are thieves and scam artists. Do not get this card. The worst customer service I ever dealt with.

I'm so frustrated with this company. Recently, I've visited the Island View Casino in Biloxi MS. "My account now card" was charge once for two days. However, the money was suppose to be return back to my card within 7-10 business days. Those days went by and I've call the casino to speak with a manager. She was so nice and kind she actually call this card company herself to get the money refunded back to my card. They said "No We can't do that." So we fax a form to this **. Whatever that number is a freaking joke. I still haven't received money yet. Think twice before you click "Ok" to this card.

I was charged $53.20 from Sunshine Mobile - 10 minutes after they called and asked if I still wished to pursues purchasing a phone from them. I told them no and asked them to remove my information from their database. Account now asked me to fax them the cancellation letter and gave me a bogus fax number that does not work at all! They initially showed the transaction as processed. Now it is showing on hold for the last 4 days. I have uploaded the documents to their database 12 times and still no one will assist me in getting my money back.

I’ve been waiting on my direct deposit to hit since Wed and it is now Friday. It’s still not there. I called AccountNow and they keep saying they never got a deposit from my employer. So at this point they are scammers and not depositing people money on the account! I’m expecting 1000 from my job and not received it yet. Mind you it comes EVERY other Wed but for some reason it’s not there now.

I've been waiting since October 20, 2019 for a replacement card that I requested because of unwanted charges of Microsoft Xbox subscription. They keep giving me stuff about sending documentation to verify my account. I've been with them since 2014. Why am I being told to send proof when being with them that long? I haven't been able to pay bills or anything. I'm behind on bills badly. Should I sue them?

I could not get in touch with a live person to speak to anytime I had a complaint or to change information on my card, and when I did couldn't understand anything they were saying. I called to change my address and they deactivated my card because they sent it to my old address. They told me they couldn't activate it until they get the cards returned and the new ones out. 7 to 10 days. I couldn't pay my bills. Everyone was going to be late. Company sucks!!!

I got this card so I could do card to card transfers for my elderly in-laws who live in another town. AccountNow just randomly turned off the card to card transfer feature for security. I was told to go to Western Union. I keep calling and each time I have to speak to someone who I can barely understand from another country. Worst customer service ever... I will be closing out my card and I will try to find another company who thinks their customers matter.

AccountNow is the worst prepaid card I ever had in my LIFE. LOOK AT THE REVIEWS. I'm not the only one trying to WARN consumers. The customer service SUCKS and the CARD always mysteriously gets BLOCKED. DO NOT USE THIS CARD.

I had direct deposit to my account every week, My deposits were always late. Tried to get money for an ATM machine. Didn't get the money but they took it from my account. Gave the money back and took it a week later. Sent them a letter and they closed my account without sending me a notice or anything. I would not recommend this company to anyone.

The problem I'm having is did not realize my card date was expired because I receive direct deposit so my point is the card is able to receive my money but not allow me access to my funds. This card is ** frfr. Then I spoke to someone they cannot transfer my money. Once again **. Then I asked to have my card expedited she asks me 3 questions of my personal business and gonna tell me I'm wrong. Once again **. Then she gonna tell me I cannot have my card expedited because the answers didn't match the questions. Once again **. The card is bogus and **. Don't waste your time. Now I have to wait 5-7 business days to receive a new card the same way the card is rejecting to give me my money because it's expired is the same way it should of rejected accepting my funds because it's expired. AccountNow is ** point blank....

I've had this company for more than 5 years and never had a problem til now. Someone got a hold to my card and made unauthorized purchases with Amazon. The Amazon folks even said someone made up an account to use my card information. These people stated they did an investigation and determined nothing was done wrong. How the hell could they determine that bull. I even put the police department's case number where I filed a theft complaint. Then after I get the letter in the mail, it stated the case will be closed and I didn't get my money back. I will be closing this mess. I think it is one of them cause they are foreign. Do not continue to use them. They are scammers from what I see now and never know, they probably have been doing this for some time now.

So I orders my card May 24th 2019. It was a replacement card because I lost my card, I only had like $116 left on the card. I’m 18 and I’m work minimum wage so I was excited about the direct deposit being 2 days faster, that was the whole reason I switched. Anywho I called and got it replaced, not even gonna go on about how hard it was to even speak to an actual person. When I finally got on the line they told me that they would replace it. They never mentioned a $10 replacement fee. So a few days passed I logged on and I seen that my balance was lower than it was when I ordered the new card. I called them and asked why my account was like that. They told me I was a charge to replace the card. I told them I wasn’t aware of any charges, no one ever told me that so they kindly reversed it.

I’ve this card for 12 years, never had issues until now May 2019. I’ve been trying to change my address for 4 months. I faxed everything they ask for. I’ve emailed, I’ve tried to call cannot get a person on the phone. They are terrible. They weren’t always but sure are now. I’m stopping all direct deposits and using my local credit union. I’ve had with them. Why would any of us trust a company like this. Try Bluebird prepaid. They are supposed (according to reviews) to be a 5 star company. Accountnow is crumbling down. We all need to get of the accountnow titanic.

It's been over a year now, they have blocked my account out, and refuse to release my money. I've given them all the proof needed for my identity. I've filed a complaint with the Better Business Bureau, but they must have them in their pocket. So I just filed a federal complaint against them. I'm about to become the worst pain in the ... I can. I'm not going away.! I can't stand the people on there customer service. Can't understand them. Company makes me sick. I already found a attorney to file a lawsuit against them. Everyday they hold my money it will cost them big. DON'T use this company.

Updated on 05/24/2019: AccountNow debit cards are leaking customer information and stealing paychecks off their cards! My review is marked as “resolution in progress”. That is a lie! Consumer organization didn’t resolve anything. Only contacted me to tell me the same thing to write in to Pasadena, California! The whole corporation is a big fraud!

I have used my AccountNow Debit Card for over 12 years. I didn't have issues until recently. My paycheck was deposited as usual, but when I try to check it online, my account was restricted. I called and they did allow me one withdraw. They also returned my car payment that morning after telling me the checking account number was fine, it was just the card.

I have had this card for over 10 years and on April 25 and 26 had 2 fraudulent card transfers each in the amount of $326. Called to dispute, was told that a check must be mailed to me with remaining funds and that account must be closed. Today I get a letter stating that my dispute was denied. WTF!? Letter states any questions don't hesitate to call... So I call and it informs me to submit request in writing. But yet it still shows the acct balance as the same. I was told the acct was closed. Can't get ahold of a live agent... Gonna try the lost/stolen option next.

I have had account with AccountNow for 5 years and have never had a problem. On April 3, 2019 a card to card transfer in the amount of $241.00 was processed on my account that was not authorized by me. I contacted AccountNow. I was told that they were closing my account. The money was taken out fraudulently and all my information had been compromised. Including my address, phone number, and social security number. I was told to file a dispute and in 2 weeks a paper check would be mailed to me. Instead I received a letter stating that my claim had been denied. That the charges were not fraudulent and I reported the fraud in error. I already had a feeling that AccountNow was actually the ones who had committed the fraud and the letter I received confirmed that. AccountNow should be investigated and be forced to return the funds they are fraudulently removing from people's accounts.

I’ve been using this company for about two years. On April 29th I reported a fraudulent charge on my account. The representative was sooo eager to put a hold on my account. Because I have direct deposit going into this account every week I asked her, "Will I be able access my funds?" She was quick to say, "Yes." Her exact words “Whenever you need funds give us a call and we will take a hold off the card temporarily." Direct deposit comes in. I call to get my funds. They tell me, "Oh that was a one time thing." Wtf... She never told me that.. So now they have to verify the account. They asked for my ID and a bill with my name on it. Told I had to wait 3 days for verification. Called and the paperwork wasn’t approved.. Spoke with another agent. She said send a pay stub. Sent a paystub. Another 3 days to be verified and not approved. Mind you all this time direct deposits are being put in the account from my employer.

I have been with this company for over 3 years. I have noticed small fund amounts coming out monthly but I thought it was a Maintenance Fee. After further review of the transactions I found out that I was being charged by a company of no knowledge to me. I contacted the company and they provided me with documents stating that the funds were not supposed to be deducted.

So I have had AccountNow for 2 years now and never had problems before. Well I seen that they switched to Green Dot for new people who wanted to sign up but the people who were AccountNow still stayed the same. So yesterday my direct deposit took forever to hit my card. When it did I went to a few stores. Last store I went to declined my card. Which I knew I had money. So I use my other card and then go look on my online account. Says 0 dollars and not showing recent transactions when I called it says freeman 2027 California.

This has got to be the craziest company. Either they work for you life or they devastate it. It's payday and AccountNow haven't released my check yet and AccountNow say it's the company I work for who is at fault, but, but, they do know exactly how much my deposit will be....They won't do anything extra and supervisor Cherrie 1cbm has zero aptitude in her role. This is frustrating to say the least.