AccountNow Prepaid Card Reviews

I had called and asked for my card to be locked because my wallet had been stolen but they would never send the card to the address I gave them. I sent them proof of everything they asked me to for proof of address and still to this day I haven't received my money. Who do I need to contact that can help me. This like the 100th request I've wrote.

Bank closed more than 45 days ago. I was unaware Bank was even closing and I have had an account there for 20 plus years. Upon trying to move money out of my account or make a withdrawal it is blocked and I was told I will receive a check in the mail for the balance on my account which is $3,000 Plus. Can't get through to anyone on customer support. No tracking information when I called and was told check was mailed over 10 days ago. It has been 43 days since I've tried to get my money to no avail.. Now when I call my number is automatically blocked and I cannot even get through to anyone.. Keep giving me the runaround. How can a bank hold your money for more than a month and a half still show that you actually have an open account online but tell you the bank has closed and you have to wait for your money. It will be there on or before June 2nd 2023..

Do not use this bank. I called to ask about a transaction on my account and immediately the Rep said she is cancelling my card. I advised not to as my rent was pending. She advised she doesn't need my permission and cancelled. They then gave me the runaround about an address change and took 3 days to approve the address change. I asked that a card be expedited since I can't go pull the money out at a bank. They advised they expedited it and charged the $25.00 fee on 8/12. On Monday 8/15 I called for Tracking number. Agent advised they don't have one yet to call back next day. Called back next day - agent again advised don't have one but guaranteed delivery on 17th. Called on 17th. Agent again advised no Tracking number and said it will be delivered today to be patient.

Got this card a few years ago. There were always problems with it. The portal worked on and off and often locked me out. After not using the card for a while, they restricted it. No problem. But I just recently found out that they are closing these cards. I got a notice that they sent to my physical address a card from another company to activate instead. I never received any correspondence in the mail, so there is a card from another company I never authorized sitting with my name on it somewhere. I called Account Now and asked them to update my address to a more specific suite #. at the same general address. They stated that they wouldn't do it unless I sent them a copy of my license and a utility bill, just to add a suite to the same address. So I asked them to unrestrict my access to the portal so that I can change the address myself. They refused.

They locked my account and are giving me a hard time about unlocking it. They say use the portal. IT DOESNT WORK. HMMMM. Then they say they never got the fax. Just anything. They are so bad and now I’m behind on all my bills and everything and they just give you this sarcastic calm bull crap and never give you a manager. They just ignore your request and continue their conversation. I truly hate this company. Do not bank with them.

Accountnow's Customer service is breathtakingly bad. If something goes wrong, you are on your own. You buy something and have to sign for it? 1.00 fee. The monthly fee is 9.95. I was a customer for years but finally came to my senses and went with another company.

They mailed me a new card 2 months before my card expired, I didn’t get it. So now I had to upload my ID and utility bill. Was told that it would be 3-5 days, being more than that. They tell you the same thing over and I’m not trying to hear that. It’s my vacation money that I work hard for all year long, and now I got to wait for my money like they giving it to me. They not giving me anything. My job gave me that, I’m so mad and frustrated right now. Besides that I open a cushion account and they are beating us out of our money anyways. DO NOT BANK WITH THEM.

July 8th the IRS release my income tax check and they put a block on my account 2 days later saying I have to identify myself. I have had this card 10 years now and never had this problem. I’m going through a very bad hardship and me and my kids are forced to house hop and beg for food. I have called everyone I could possibly call even made us a GoFundMe because this money was how we were going to move and live. My direct deposits have still been going there while locked and they are giving me a hard time. Customer service is all scripted and they can’t even answer your questions.

My card expired on 6/21. I waited for a new card and when I didn't get one by the last week of the month I called. They said I had to answer three security questions that I had chose. I answered the questions. They told me I got one of them wrong and that I needed to send an identity verification to them in three different forms which I did. Then they told me it would be five business days for them to look at my identity and to send me out my replacement card. That was July 1st. Five business days later I called. They still haven't looked at my identity paperwork and they said they were going to put an expedite on my paperwork so that it would move faster and that would be 40 to 72 business hours which would have been yesterday.

My debit card expired in March. Because I forgot to change my address, they've put a hold on my acct and will not send me a new debit card until I show who I am. I sent documents but they keep telling me that my records are in review and I'll hear something shortly. This has been going on for 2 months. Meanwhile, my stimulus and 2 mos of SSI are in my acct. I'm facing eviction cuz I have no money to pay for my living expenses.

They restricted my account for a refund from Western Union. I sent in a receipt proving they refunded me for a bill and they haven’t even reviewed it and it’s been 5 days. I have kids and bills to pay. This is terrible.

I have been a customer of account now for over 7 years. I will no longer use them. They hold my money for days even though it has been deposited in my account. I have to call them every time to put in a request to release my money. And after that I am told I have to wait another 24 to 72 hours for that release to take place. For 3 months I have been getting deposits from the same place and each time they hold my money. Customer Service is a joke. They do not answer any of your questions. They read from a script and can't give you answers to important question you ask when it pertains to my own MONEY!!! I am fed up and over them PERIOD!!

I have been using this card for years and never had a problem. Always got my direct deposit with no problem and my cash deposits went through immediately. Customer service is very helpful too. Love it!

All wanted to do is get a replacement prepaid card for the one that expired a year ago... or two. But the automated voice keeps directing me to selecting irrelevant departments. I also get locked out when entering a reset password.

These people are fraud. I haven't received my direct deposit payment yet they keep giving me the run around about when we have we will posted. Every person at job has got paid and has not paid me yet. They are very fraud. We need to report them.

I had asked for a replacement card but they needed my I.D. and a utility bill. That was not a problem at all. I sent the two forms of documents in and they said everything looked good. On Monday I get an email indicating that the utility bill was not current so I needed to send in both information again. I send it again with a new utility bill but keep in mind I don't have access to my funds because my card has been shut off. There was fraudulent detected with my card so I needed a replacement immediately. I had a long chat about how I think this bank was a joke and I needed my card in order to pay my bills. They send new card out without expediting it because I didn't ask them to do it. You would assume that they would send it out through expediting it but I guess I was in the wrong for that.

They deposited my stimulus check in the account on April 15, 2020. I haven't used this account over a year. I called them on the 17th to be issued another card, they told me they sent a replacement one. I waited two weeks. I called again in 7 days, they told me I could not receive a new card because my account was closed, I asked if they could transfer my funds to my bank account, they said no they could only issue me a check through the mail. That was April 24th. 7-10 business days, I called back May 1st, they told me the check had been processed on April 29th, to wait 7-14 business days, I called back on may 14, they told me the check hadn't been sent out until may 8th... it's June 07th... still no check. Should I report them to the IRS? Or who can I report this company to? I've read very bad reviews about them. And I'd like to report them for an investigation. Someone if you have info. My email address is **.

I changed my address months ago to my new one to receive my new card. Never got a text alert or a new card. They sent it to my old address after giving them my Security questions. They told me I had one or more incorrect which I knew it was a lie because I have been with this place for three years and never had a problem. They wanted to charge me $25 for replacement card though it was at their expense.

I have been using Account Now since 2011. Never have I had issues with getting my new card when expired. They mailed new one March 25th to my address. Never received card. Called. They say it was returned to them. Ok send out new one. Still same issue. They said I have to verify myself with ID and proof of address. Did this twice. Well again today was told to verify. Been on hold to speak to supervisor for 4 hrs then hung up on. Next I call back and my account its says $0 balance and there isn't even an account anymore. I will be calling again Monday as they are closed for weekend and they better issue my almost 3k. I haven't had any of my money since April 15th. Not a happy customer and that's only money I have and no other bank account.

I had two large deposits come to my account. One for myself and one for my mom (by accident). She isnt on my account, so they put my account on hold. (Which I understand) BUT instead of returning or rejecting her deposit, they closed my account completely/permanently. I have been a customer for almost 10 years. They did not take into consideration that this is my ONLY account, the almost $600 I had already on the card was pulled and they will issue me a check for the ENTIRE amount, including my moms in 7-10 days AFTER I show an ID verifying my identity and mailing address. 2 things.. what if this wasnt my moms deposit, but some random person? & they just sent it to me via check and didnt return it. Also, how can you tell it is really me by sending you a pic of my ID? Makes no sense. Horrible Horrible way to treat a customer you have had for almost 10 years. Did not listen to my situation AT ALL. DO NOT RECOMMEND. DO NOT BANK HERE.

I lost my wallet with my bank card and ID. I was told in order to get a replacement card. That I had to answer 3 security questions which were security questions that I set. I told that I got one of the security questions wrong, which was not true. I was told that I need to send a copy of my ID and a piece of mail with my address on it. Well I don't have my ID and can't get a replacement because my local office are closed due to the Coronavirus. These people are rude, very inconsiderate and cannot understand or speak proper English. My money is just sitting on my card. I'm going to contact my local news stations here for problem solving. I've asked to speak to a supervisor several times. The representatives just put my hold and no one ever comes on, after being on hold for 5 hours, the phone just hung up.

I've been banking with AccountNow for about 10 years now. I get benefits loaded. I just got a deposit and I was hacked. Soon as my deposit hit I called to dispute and was on hold from 8am EST till 6 when I hung up. Customer service canceled my card transfer me to dispute and nobody ever answered. I'm starting to believe it was internal. I just need my money back.

I am hold with Account Now as I am submitting this complaint, been on hold for 20 ten minutes. Which is a poor customer service in itself. In my opinion and many others they have No respect for their customers. I have had a significant monetary hold on my checking account for 15 days, without a good reason. So to resolve it, I followed their antiquated customer burden process to request an early hold release. However, they were incompetence in following their own procedures and provide a run around procedure, which still results in no resolution. They lose important documents with sensitive information and hire customer service representatives you cannot understand in English, and occasionally rude. Their rating is low and they don't care. Their business model assumes customers can do no better and the customer services confirms it.

This is an update on a recent personal experience I had and am still going through. I had ordered a replacement Account Now debit card on the 16th of January.. and they said 7 to 10 business days. Also taking into account MLK birthday would of meant the 10th business day would have been Thursday last. Well I received no card even though my deposit landed on the same Thursday. On Friday I realized I may get it quicker by having another card expedited for 25$ not including the 10$ replacement fee.. and that the card will arrive in 3 business days. Well to get that process started I had to answer 3 security questions 1 of which I had forgotten requiring me to fax 3 forms of ID. Well it takes 3 business days too for Account Now to process Identification for the purpose of expediting a new card in addition to a 3 day mail time.

Please do not use them. They have no care at all about your money or your time. Been waiting on my entire check since Monday and today is Thursday and they tell me it's going to be 3 more days. Supervisor Ky is not concerned and is very rude and no one tells you the same information....I just want my funds or I will be calling the news stations here in Atlanta to report them as fraud....

I have never had an issue receiving my direct deposits from my government benefits. Also never was without knowing when I would get my deposit. As of December 30, 2019 I have NOT received my direct deposit and the payment dates for both ssi and ss beneficiaries are not even showing what dates we get paid anywhere online or the website. I have 3 more days till I really get paid but had a few bills that are now going to be late being paid as my money isn't in or even available. Ugh!

These people are frauds. They stole my fiance money from his account last Wednesday. We going through investigation right now with the police and anyone else going through this. Need to take action and shut these crooks down. They took all the money off his card the same day he got paid and then said it happened in California. We couldn't see any transactions on our end online how odd is that but they could. Don't use this card. They are frauds seriously. If I could rate them a 0 star I would most definitely.

Pay has been pending and ready to be released at the end of business day, yesterday on the 19th. The first call to CS was on hold for over an hour, CSR would not release her name and told me that she could not understand me as she claimed, my phone was breaking up badly, in my attempt to explain my situation, without warning, she hung up on me. I have been on hold now for another 2 hours. I explained to Michelle the same story that has been floating around these reviews that I have the misfortune to be a part of today the 20th. I stood my ground and decided to waste more time to have my call escalated to someone who could give my answers, not talking in circles wrapped in apologies.

My direct deposit has been pending for 2 days now. When I first contacted them they said it was my employer haven't sent the funds over which was a lie and I was guaranteed my funds will be there by 430 pm on 12/19/2019 which didn't happen. Then I was told 4 o'clock today which still has not happened. Asked to be transferred to a supervisor and was transferred to an automated message and was hung up on after almost 2 hours of waiting. This is very unacceptable. I'm pissed beyond measures.

They are conveniently having system issues 5 days before Christmas and will not release the funds that are entitled to me. I have been a customer for over 5 years, foolishly. There's no-one to even contact when you have an issue with your account. Found a customer care line on google, and held on there for an hour "due to high call volumes" just for the rep to tell me I MAY get it any time between TODAY (FRIDAY) AND SUNDAY 4 AM CENTRAL! Mind you my check always hits Wednesday night, Thursday morning at the latest! This is seriously breaking my heart to have to deal with this so close to the holidays. I know one thing for sure, and two for certain... I'm taking all my coins out of that stupid account the moment I receive it! I will not miss this crap AT ALL!

Ok I have been using them since 2013. Never had this problem! I was suppose to get my paycheck yesterday and it says the amount and it's pending? They said should get it my end of day of Dec. 19th! Still nothing. I'm so pissed.

So like so many others on here. My deposit has been pending for days. I can't get through to customer service. I've waited on hold for over an hour just to get disconnected. I just need my money to pay my bills. A simple statement from the company would go a long way. After many years as a customer I will not be a customer once this is taken care of.

So I have a deposit pending it says should have posted by end of day yesterday but still nothing. System says my check is there but it’s not available oh my goodness I’m done. Waited over an hour on hold still can’t get a person.

Where is my direct deposit? Where is it? I don't know. Why don't I know? Because they deliberately have removed human contact and only are playing a recorded message. One of which says, "When we get your money, it will be posted." First off, how did you know what I was calling you about? Secondly, your other recorded message said it will be posted yesterday. I have been with this prepaid card for years. It wasn't until last week and this week things started going downhill... Last week, my payment was late. This week, my payment is nowhere to be found. Worse is the lack of communication from AccountNow and Bancorp. Angering and disappointing. One should not play games with people's hard-earned money.

My deposit has been pending for two days. They first blamed my employer and my employer cleared it up that it wasn’t them. When I called Accountnow today the phone is breaking up and nobody’s answering the phone. Anytime I call I never have to wait and if I do it’s only a few seconds. I pray I get my money today because I have bills due! I’ve been with accountnow since 2013 but I will be cancelling my account once I receive my money!

After waiting on hold for more than 2 hrs they tell me they are not sure when I will receive my deposit. My brother sent me money Paypal to help since we can't access our deposit and it posted immediately. I have been a customer for over 5 years, I will be taking my business elsewhere after this. We have been waiting on his check to clear since Wednesday. All of his other co-workers have already been paid.

I was expecting my direct deposit yesterday but as of today it’s saying pending deposit. You have to go through a whole automated system in order to get to the customer service. My phone going to be off and my insurance is going to lapse waiting on my deposit to be released. This is the first time that I’ve had a bad experience with them in 7 years. I’ve been on hold for over an hour and still no results. I’m so disappointed in them. It’s Christmas time and people need their money.

They have been holding on to my direct deposit for over two days now. Can't get anyone on the phone with answers. Just called my job and notify them to stop direct deposit into that account for now on...and if you're able to do so I suggest you do it quickly. They are nothing more than a headache and aggravation.

I was suppose to receive a direct deposit on 12/18/19 and it is 12/20/19 and yet still don't have it. All of my bills are being returned and they give no answers but we are working on it and that's it. I have for the past 3 days have been on hold with them a total of 6 hrs literally no exaggeration almost a entire work day. They keep saying it will post by end of day and then end of day come and they closed. Who pays all my late fees because the landlord not trying to hear any of that. Not to mention they are super rude with my money.

After being on hold for almost 2 hrs I’m told that they don’t know when my direct deposit will actually post because their systems has been down. I’ve been waiting for 2 days and still nothing. They have terrible customer service and I’ve had nothing but problems for months now and I’ve been using AccountNow for over 5 yrs with no issues until recently.