About AccountNow Prepaid Card
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They mailed me a new card 2 months before my card expired, I didn’t get it. So now I had to upload my ID and utility bill. Was told that it would be 3-5 days, being more than that. They tell you the same thing over and I’m not trying to hear that. It’s my vacation money that I work hard for all year long, and now I got to wait for my money like they giving it to me. They not giving me anything. My job gave me that, I’m so mad and frustrated right now. Besides that I open a cushion account and they are beating us out of our money anyways. DO NOT BANK WITH THEM.
July 8th the IRS release my income tax check and they put a block on my account 2 days later saying I have to identify myself. I have had this card 10 years now and never had this problem. I’m going through a very bad hardship and me and my kids are forced to house hop and beg for food. I have called everyone I could possibly call even made us a GoFundMe because this money was how we were going to move and live. My direct deposits have still been going there while locked and they are giving me a hard time. Customer service is all scripted and they can’t even answer your questions.
Today I will be call my local news stations letting them know how fraud this is. Right after that I will be filing legal documents because for this situation we won't be given any incentives. This is a joke to them and no one cares cause they aren’t the ones in the situation. It’s unfair when we provide all necessary information and still can’t access our funds. And no one there knows what’s going on.
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My card expired on 6/21. I waited for a new card and when I didn't get one by the last week of the month I called. They said I had to answer three security questions that I had chose. I answered the questions. They told me I got one of them wrong and that I needed to send an identity verification to them in three different forms which I did. Then they told me it would be five business days for them to look at my identity and to send me out my replacement card. That was July 1st. Five business days later I called. They still haven't looked at my identity paperwork and they said they were going to put an expedite on my paperwork so that it would move faster and that would be 40 to 72 business hours which would have been yesterday.
I called today and they still haven't looked at my stuff. Instead they put another expedite on there. Meanwhile my paycheck started getting direct deposited. My child text monthly payment is getting deposited and I'm getting evicted. When I talk to them all they can seem to do is read off a piece of paper and tell me that they're sorry for my inconvenience.. I've called and canceled my direct deposit for my job.. I'm hoping It don't go on my card this week.
My debit card expired in March. Because I forgot to change my address, they've put a hold on my acct and will not send me a new debit card until I show who I am. I sent documents but they keep telling me that my records are in review and I'll hear something shortly. This has been going on for 2 months. Meanwhile, my stimulus and 2 mos of SSI are in my acct. I'm facing eviction cuz I have no money to pay for my living expenses.
They restricted my account for a refund from Western Union. I sent in a receipt proving they refunded me for a bill and they haven’t even reviewed it and it’s been 5 days. I have kids and bills to pay. This is terrible.
I have been a customer of account now for over 7 years. I will no longer use them. They hold my money for days even though it has been deposited in my account. I have to call them every time to put in a request to release my money. And after that I am told I have to wait another 24 to 72 hours for that release to take place. For 3 months I have been getting deposits from the same place and each time they hold my money. Customer Service is a joke. They do not answer any of your questions. They read from a script and can't give you answers to important question you ask when it pertains to my own MONEY!!! I am fed up and over them PERIOD!!
I will no longer stress them out with my daily calls to release my money and I will no longer stress myself out with their lack of professionalism and unwillingness to be able to answer important questions. They dealing with people's money, they need a whole REVAMP of the customer service and how they are doing things!!!! Lost a valuable customer!!!!
I have been using this card for years and never had a problem. Always got my direct deposit with no problem and my cash deposits went through immediately. Customer service is very helpful too. Love it!
These people are fraud. I haven't received my direct deposit payment yet they keep giving me the run around about when we have we will posted. Every person at job has got paid and has not paid me yet. They are very fraud. We need to report them.
I had asked for a replacement card but they needed my I.D. and a utility bill. That was not a problem at all. I sent the two forms of documents in and they said everything looked good. On Monday I get an email indicating that the utility bill was not current so I needed to send in both information again. I send it again with a new utility bill but keep in mind I don't have access to my funds because my card has been shut off. There was fraudulent detected with my card so I needed a replacement immediately. I had a long chat about how I think this bank was a joke and I needed my card in order to pay my bills. They send new card out without expediting it because I didn't ask them to do it. You would assume that they would send it out through expediting it but I guess I was in the wrong for that.
I call them and ask if they can expedite the card. They ask me security questions that I would for sure know the answers to. I somehow got them incorrect so now I have to send out information again so they can send another card. I can't believe they treat their customers this way especially because I have been with them for over a decade. I tried escalating the call to the supervisor only to have him tell me the same thing. I can't use my own card to pay bills. Now everything is going to have to wait.
They deposited my stimulus check in the account on April 15, 2020. I haven't used this account over a year. I called them on the 17th to be issued another card, they told me they sent a replacement one. I waited two weeks. I called again in 7 days, they told me I could not receive a new card because my account was closed, I asked if they could transfer my funds to my bank account, they said no they could only issue me a check through the mail. That was April 24th. 7-10 business days, I called back May 1st, they told me the check had been processed on April 29th, to wait 7-14 business days, I called back on may 14, they told me the check hadn't been sent out until may 8th... it's June 07th... still no check. Should I report them to the IRS? Or who can I report this company to? I've read very bad reviews about them. And I'd like to report them for an investigation. Someone if you have info. My email address is **.
AccountNow Prepaid Card author review by Barbara Friedberg
AccountNow offers Visa and MasterCard prepaid cards that let customers add money through a variety of ways and also directly deposit their paychecks into their accounts. The company has 135,000 locations around the country.
Prepaid cards: The company offers the Account Now Gold Visa Prepaid Card with unlimited cash back bank account by Green Dot Bank
Pricing and fees: AccountNow prepaid cards require a $9.95 monthly fee. ATM fees range from $1.00 to $3.00. Purchase fees are up to $1.00 per transaction. Cash reload fees are up to $5.95
Reload options: Load cash via direct deposit and money transfer services such as MoneyGram, WesternUnion and Visa ReadyLink. Cardholders may add up to $10,000 per day through direct deposit and $1,500 for cash loading. Direct deposits and electronic payments are usually available the same business day. Cash deposits made through money transfer services are generally available immediately.
Rewards: Earn 3% cash back for online and in-app purchases. Cardholders also receive 3% APY for savings.
Direct deposit bonus: There is a $15 direct deposit bonus for setting up $500 auto-deposit and meeting other conditions.
AccountNow Prepaid Card Company Information
- Company Name:
- AccountNow Prepaid Card
- Year Founded:
- P.O. Box 1966
- San Ramon
- Postal Code:
- United States
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