AccountNow Prepaid Card Reviews

I had called and asked for my card to be locked because my wallet had been stolen but they would never send the card to the address I gave them. I sent them proof of everything they asked me to for proof of address and still to this day I haven't received my money. Who do I need to contact that can help me. This like the 100th request I've wrote.

Bank closed more than 45 days ago. I was unaware Bank was even closing and I have had an account there for 20 plus years. Upon trying to move money out of my account or make a withdrawal it is blocked and I was told I will receive a check in the mail for the balance on my account which is $3,000 Plus. Can't get through to anyone on customer support. No tracking information when I called and was told check was mailed over 10 days ago. It has been 43 days since I've tried to get my money to no avail.. Now when I call my number is automatically blocked and I cannot even get through to anyone.. Keep giving me the runaround. How can a bank hold your money for more than a month and a half still show that you actually have an open account online but tell you the bank has closed and you have to wait for your money. It will be there on or before June 2nd 2023..

Do not use this bank. I called to ask about a transaction on my account and immediately the Rep said she is cancelling my card. I advised not to as my rent was pending. She advised she doesn't need my permission and cancelled. They then gave me the runaround about an address change and took 3 days to approve the address change. I asked that a card be expedited since I can't go pull the money out at a bank. They advised they expedited it and charged the $25.00 fee on 8/12. On Monday 8/15 I called for Tracking number. Agent advised they don't have one yet to call back next day. Called back next day - agent again advised don't have one but guaranteed delivery on 17th. Called on 17th. Agent again advised no Tracking number and said it will be delivered today to be patient.

Got this card a few years ago. There were always problems with it. The portal worked on and off and often locked me out. After not using the card for a while, they restricted it. No problem. But I just recently found out that they are closing these cards. I got a notice that they sent to my physical address a card from another company to activate instead. I never received any correspondence in the mail, so there is a card from another company I never authorized sitting with my name on it somewhere. I called Account Now and asked them to update my address to a more specific suite #. at the same general address. They stated that they wouldn't do it unless I sent them a copy of my license and a utility bill, just to add a suite to the same address. So I asked them to unrestrict my access to the portal so that I can change the address myself. They refused.

They locked my account and are giving me a hard time about unlocking it. They say use the portal. IT DOESNT WORK. HMMMM. Then they say they never got the fax. Just anything. They are so bad and now I’m behind on all my bills and everything and they just give you this sarcastic calm bull crap and never give you a manager. They just ignore your request and continue their conversation. I truly hate this company. Do not bank with them.

Accountnow's Customer service is breathtakingly bad. If something goes wrong, you are on your own. You buy something and have to sign for it? 1.00 fee. The monthly fee is 9.95. I was a customer for years but finally came to my senses and went with another company.

They mailed me a new card 2 months before my card expired, I didn’t get it. So now I had to upload my ID and utility bill. Was told that it would be 3-5 days, being more than that. They tell you the same thing over and I’m not trying to hear that. It’s my vacation money that I work hard for all year long, and now I got to wait for my money like they giving it to me. They not giving me anything. My job gave me that, I’m so mad and frustrated right now. Besides that I open a cushion account and they are beating us out of our money anyways. DO NOT BANK WITH THEM.

July 8th the IRS release my income tax check and they put a block on my account 2 days later saying I have to identify myself. I have had this card 10 years now and never had this problem. I’m going through a very bad hardship and me and my kids are forced to house hop and beg for food. I have called everyone I could possibly call even made us a GoFundMe because this money was how we were going to move and live. My direct deposits have still been going there while locked and they are giving me a hard time. Customer service is all scripted and they can’t even answer your questions.

My card expired on 6/21. I waited for a new card and when I didn't get one by the last week of the month I called. They said I had to answer three security questions that I had chose. I answered the questions. They told me I got one of them wrong and that I needed to send an identity verification to them in three different forms which I did. Then they told me it would be five business days for them to look at my identity and to send me out my replacement card. That was July 1st. Five business days later I called. They still haven't looked at my identity paperwork and they said they were going to put an expedite on my paperwork so that it would move faster and that would be 40 to 72 business hours which would have been yesterday.

My debit card expired in March. Because I forgot to change my address, they've put a hold on my acct and will not send me a new debit card until I show who I am. I sent documents but they keep telling me that my records are in review and I'll hear something shortly. This has been going on for 2 months. Meanwhile, my stimulus and 2 mos of SSI are in my acct. I'm facing eviction cuz I have no money to pay for my living expenses.