AccountNow Prepaid CardConsumerAffairs Unaccredited Brand
I have been a faithful AccountNow user for over 9 years, they closed 3 of my accounts without warning, for no reason and never notified me. When I spoke to CS I got a read from the monitor answer, they did the same to my daughter the week before. No notice, email or nothing. I would have never thought as a long time card holder that I would be treated like this. I made sure everybody, at least twenty people, that I know uses their card changed companies - and I know plenty more. No care and of my direct deposits, I hate to see how you treat your enemies.
AccountNow does not provide information for the reason they deny your claim nor do they truly review their cases to find errors that leaves their customers affected by their poor investigation actions. Two days ago I called them for help with a claim. I was disputing a $213 charge . M claim was not even investigated for more than 3 days before closed by them. Usually this takes 10-45 days to complete. Luckily I retried speaking with the merchant who caused this charge from my fixed income which was affected critically by this issue I encountered. Beware of what this card company's definition of insured funds really means. This card provides your money no security at all and can care less about the theft that can potentially happen. They do not care. They will not help you or give you any answers or provide any evidence for why they feel that no errors have occurred. Basically accusations that you stole your own money.
I have been with this company (AccountNow - Bancorp/MetaBank) few years. This year I started having my paychecks direct deposited. I moved mind you almost two years ago, went online change my mailing information on both accounts. Well I notice I had not yet received my new card, because I knew that my current was due to expire in the next month. So, I contacted them, their suggestion was for me to go my old address and ask for MY CARD (REALLY)! I EXPLAINED TO HER THAT WAS IMPOSSIBLE. So, she then decided to sent a replacement card (which canceled out the current card I was using)! I call back again trying the use the card next day. Guess what (declined). At this point I am furious with them. I could not understand the rep., so I ask to speak to someone I could understand.
Then finally spoke with a man. He said because the other rep., should have informed of this, he let me do a one-time withdraw as I was on the phone with him. I took out $500, thinking that I would have my card next week. Wrong. Few days later, they sent it to the wrong address, then I wanted them to expedite my card via FedEx, I would answer some security questions. No problem ask them, I had to literally spell out "where I was born" several times and the other two questions "that process took me 30 minutes!” I COULD NOT UNDERSTAND HIM AND HE COULD NOT UNDERSTAND ME! AND THE SECURITY ANSWERS, WERE WRONG! NO SURPRISE...
THIS IS B.S., BECAUSE I NEED MY MONEY FROM MY ACCOUNT. This happened on Feb. 2018 and today I still don’t have my money and the card I received they won’t let me activate it due the fact that because of their rep (who does not speak good English)! Messed up my questions. "Hello", I had to send them proof of who I am and wait 5 freaking days for them to decide if I am who I say I am! Frustrating, I do not who else to talk to to get my money!
I've reported my card lost in February 2018 and was instructed to upload documents to the online website. On February 28 they received my utility bill, social security #, and driver license. A week later they said to send in a full picture of the utility bill. Another week later they need a picture of my paycheck stub. Here it is March 12 and still no card. Rent is PAST due, bills are behind and every other day I have to send in something new. I wouldn't recommend this card to nobody. I regret getting it and not opening up a bank account. I cant get access to no funds, they cant even transfer funds even though I have a account and routing number. So I guess now I'm at the point where Im forced to be evicted because I can't get any access of any funds???
Class action all the way. I have been doing business with this company for years and always trusted the call, I never check my account statement online before because I always call and listen to the automated service that would outline my transactions, I trusted that service. Most recently, I have been receiving large amounts of deposits, but when I check my account, for the first time online, I was appalled the account summary had no balance along with deductions. So when I look at a transaction there is no balance. The balance do appear at the outset of my statement and that's no good. When I add up the proper balance there balance is off by hundreds of dollars. I know there must be a class action to join on this matter, if not then let me be the start of one.
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I applied for this prepaid card online. Was told you receive your direct deposits sooner easy to use and no fees. Almost all of that information is fraudulent. I received my federal tax return on 02/21/2018 and paid a bill, booked a flight and took off some money. The following morning 02/22/2018 I went to purchase gas and my card was declined. After spending 20 minutes trying to get a representative on the line I was told that my account was restricted and I needed to prove my identity to regain access.
I was also told it would only take 24 hours and I would have complete access to my funds. That was on a Friday and they don't work on the weekends so Monday comes I call no update. Tuesday the same thing, this time I ask to speak to a manager and the call center does not have managers only supervisors and they are the highest point of escalation. Anyways no update only that my documents were sent in on 02/22/2018. Here it's Wednesday. The 72 hour timeframe is up and not only is there no update they claim they just received an email stating that there was an error with uploads and it will now be 5 business days before they review my documents.
They told me this is done in the "back office" so I asked to speak to someone in the back office and guess what? They don't have extension numbers for the back office. I'm not allowed to speak to them. I ask for a manager and I get another call center representative saying they are the supervisor. I am truly beginning to think they don't have the funds to allow me to access my money. Why else would they do this to what seems like everyone. I will update in two business days.
I thought of using a prepaid card, would be have more easier for money to paid bills. Nationwide Insurance agent approved my payment to refund back on my AccountNow card with a cancellation document. I've talked with so many customer service rep and supervisor (manager). Nobody took their time to help me. Every customer service representative gave me two different fax number (925) 217-0050 and (925) 217-0052... Cancellation paper was send in on last Friday and yesterday, still no sign of two cancellation papers. Taking to my own matters to give them a bad review and I'll never give "Account Now" my business... Never again!!! Poor customer service.
I am an account holder for many many years. My account has a restriction on it because I recently had a deposit posted to my card for 10,000.00. It is going on five days that I have absolutely no access to my money. All my credit card payments are bouncing back and my utility bill that I processed on their website never went out, which caused chaos of being shut off. I sent all my documents they requested to them and nothing is happening to lift the restriction. I need my money so I can fix the damaged this has caused to my credit. I need to also pay a 2000.00 utility bill. How can this be legal? Their reps have nothing to say but sorry and they repeat themselves like robots but no help at all. When I speak to supervisor they hang up on me. I can just imagine them laughing at me. I have no choice but take legal action and report this to the Attorney General.
First let me say what AccountNow is doing is criminal. I was told that a replacement card was mailed to me. It would take 5-7 business days. Never got it. Now keep in mind I have been with this company for 4 years. So because I didn't receive it and I wanted it expedite. I needed to be ask security questions. Okay they said I missed one, and because of that, I would need to send over docs that would take up 72 hours to be reviewed and approved. Mind you another deposit has hit. I'm going on 14 days without access to MY FUNDS. And what I have been told is I just have to continue to wait... I was told that I would still be able to pay my bills with my account #. Also NOT TRUE. Please DON'T GET THIS CARD. NOT WORTH IT. Of course I went to another bank and guess what? I can't transfer MY MONEY over... I have to wait for their card. I can't believe this BS.
Do not order this card. Just because my address changed they marked my account as fraudulent which means I can't get my funds until they release them. They told me 72 to 48 hours. It been past 72 to 48 hours and I still didn't receive my money that was ever since last Thursday and it's already Tuesday now. This card is a bunch of BS. They shouldn't even be able to sell these cards because it's so difficult for you to be able to get your money. Do not order this card. If you read this review is not worth it. Too much hassle and these cards is a fraud and when I told the lady I was recording the conversation to she hung up on me and when I get my money I would never deal with this card again. You talking about bad experience. I'm crying now.
I've had this prepaid card for about 6 months, When I got it in the mail I activated it. I wanted to see how well it worked before having any other monies direct deposited on it, so I went and bought a MoneyPak card and loaded it onto my Visa [AccountNow card]. It was a 40.00 card that I purchased that cost me an additional 5.95, I loaded onto my card and when it showed me my balance, It was only 30.05. Never again will I ever do that. Basically they made 15.90 from me. You live and you learn... What I say is... Laugh Now Cry Later... They won't last.
This is by far most the worst experience I have ever endured with a debit card in my entire life. AccountNow is nothing but a scam in disguise. I accidentally press the wrong option, and they automatically blocked my card without any way of correcting the mistake. Furthermore, I was told in order for my card to be confirmed as lost or stolen, they needed my five digit zip code. I never confirmed it; and they still blocked my card... What's even more pathetic: They reactivated my card for me to use only one time, and locked my card again, after the fact that I told them I didn't need a replacement card. And they truly had the audacity to tell me they "granted" me access to my own money as if they were doing me a favor for something that belongs to me!
Come to find out: "The reason their automated service doesn't have an option to correct that huge error IS because there is a ten dollar replacement fee. This explains why they automatically lock your card when this prompt is pressed, and there is no way of undoing it; because this is their hidden scheme of collecting more money from customers." Imagine if one hundred people made the same mistake I did (let's do the math) $10×100=$1,000. This is money they are guaranteed to receive from ripping us off. Nothing but an undercover scam card. They are the worst company to do business with. NEVER in life do any business with AccountNow.
DO NOT DO BUSINESS WITH THIS COMPANY! I should have read the reviews before I decided to do business with them. I have my VA and Social Security disability going to this card. I lost my wallet and when I called to report it I found out they do not allow you to transfer money from one account to another even though they say you are able, they want to charge $25.00 to expedite shipping another card to me or I can wait 15 days for another one. Hard to understand people on phone with their broken English. Very frustrating. NOTE: Contacting the Better Business Bureau is one step but if you file a report with your State Attorney General's office they do a complete investigation and these folks need to be put out of business.
I have had AccountNow for many years. I have one issue that comes at least twice a month. The inability to use your card when the website is experiencing technical issues or maintenance. This has happened to me at restaurants and bars when closing a tab and it is super embarrassing. Usually site will come back up moments later usually 15 minutes max. Also cards are fairly cheap as in they don't hold together well.
AccountNow is the worst prepaid debit I have had. This company is fraud and they take from their customers and expect the customers to be ok with it. These people have lied to me about my features and when questioned about it they hung up on my face. I was also told that I didn't have any options and that I had to wait for a replacement card that I would receive in 3-5 days however when I called back to check the status no card had ever been issued even though I was charged twice for it.
The funds I have in their account are not available for me to get at this time which allows me to think they are doing fraud. If anyone of important can see this please report AccountNow because they are taking money out of customers account without them knowing nor will they give the number to corporate to make complaints. The names of the people I would like to report are Jessy, Sarah, Peter and the supervisor Sherry. The supervisor was very rude and was the one who hung up in my face. She is very unprofessional and her accent is too thick to understand. Perhaps she should go back to where she came from because she does not speak English well and it's an insult to the United States.
They closed and deactivated my account and forced me to get a new card because I called about an issue I had with my card. They then told me that I can't make any complaints about anything pertaining to my account or card because they will cancel it again. That I should think twice before complaining again. I will never do business with them again and I will never let anyone I know and love open an account with them. They are very rude and unprofessional.
By far AccountNow and it's one of the worst businesses I've ever experienced in my life and I've had some pretty bad customer service experiences like they don't answer the phone. You can't talk to a real life person and they have about 5 or 6 different numbers to call then they do whatever they want with your money. This isn't a business but for all of you people who do not know the best way to get your money as he keep calling the Better Bureau Business because they don't have the right to hold your money. If you read their privacy and Policy Act you'll see they do not have the right to do that and please please please stop banking with AccountNow.
If you do not have access to a bank account you can always go with NetSpend. They're wide known and reliable. I know I did a review on them too but I'm sorry for everybody that has to go through so much just to get funds because I know how that is and I beg of you please report this to the Better Bureau so that we can at least prevent this from happening to other customers in the future with AccountNow.
AccountNow made me cancel my card due to a dispute! Wow. They keep telling me I need another card! 4 cards later I still can't get my money off this card. It has to be unlocked every week when I get paid! What the hell is the right number to even talk to a live person??? Ready to scream.
In November a new card was sent to my old address because the new card I had was going to expire in Jan. I called them in Dec to ask where the new card was. They told me what happened and said they would send a new one to my new address. I waited for a 2 weeks and received nothing. I called them back and to give my address again. They told it would take 72 hours to process my address and 7 to 10 business days to get my card. Well now it's the end of December and I have another deposit due and still NO CARD! I GAVE them my address again and they still talking about 72 hrs to process the address and 7 to 10 business days to get a new card. What **!!! I can't get the money I worked for.
I put money on my card through Western Union to pay a bill. It's been over 36 hours and my money is not on my card. Made numerous of phone calls and guarantee the money will appear. No good reason to why money was not on my card. I'm so angry will NEVER USE CARD AGAIN???
I would NOT RECOMMEND ACCOUNTNOW to no one. I made a deposit to my prepaid AccountNow debit card on a 12/11/2017 and have yet to receive my money. I faxed them the receipt, gave them the info from Western Union in which that's where I loaded the funds and they still haven't loaded my card. I have called over 100 times and no one is able to inform me of why I haven't received my money yet. I will be contacting the news as well as BBB because this is unethical and it seems that AccountNow is running scams. I will be making a formal complaint possibly even good forward with a lawsuit.
Today is Thursday December 7, 2017. The time was approximately 8:48 AM. I went to Walgreens to reload a new (Account now Visa card ) that came in the mail. I thought it would be a good Idea to use this card to pay my cell phone bill that's coming up on the 14 day of this month. Oh boyyy was I wrong. I deposited $50.00 but in order to load any money to this card there was a $4.95 service fee so now I'm looking at what? $55.00 dollars total. I left Walgreens after my purchase. I only live 5 minutes away. I get home dialed 1-877-762-2308 number to check my balance. $0 balance so I waited 15 to 20 more mins $0 balance. At this point I am upset. Where's my money?
I decided to go on line to reach customer service department. That's a joke. There's nobody to talk to direct to address for inquiry, transactions or disputes. What the hell I got my self into? 5 more mins pass by. Balance is now $40.05. Now there's a $9.95 dollar fee. Ok. That's cool. I waited about 5 more mins. Something in my gut said checked your balance again. Now I have $37.05. I immediately went back to Walgreens and was told there's no refund so now I'm scratching my head, if I don't get my money off this Damn card these crooks going to take all of it. So now I'm at the ATM inside the store. My balance dropped again down to $34.05. OH NO!!! THIS IS THE LAST STRAW. I left Walgreens and went to the nearest gas station and used all my remaining cash on this card (problem solved). People don't waste your time or your money with this scam card.
My online account was locked when the password was wrong two times then that would not unlock my account. I had to send in proof of Me by driver's license, social security card, all this stuff. I had to mail it into them and it would take like 2 weeks before they would unlock my account. I ended up getting a new account with another company. Their non-American customer support is horrible. Needs to be taken off the market.
AccountNow is a scam. My home was broken into. I receive a big amount of insurance money to my new card. The first day I took out 2300 within the limits. I go to make a bill payment the next day and the card is blocked. I sent in verification of my identity and was told 72 business hours. 7 days later I'm writing review with still no access to my funds. This can't be real.
AccountNow has restricted access to my money. They put a restriction on my card for no apparent reason, there were no disputes made by me on my account, but they took it upon themselves to dispute a charge that was a card to card transfer. So what. It's my money. I can do whatever I want with my money. I sent a photo of my ID... And social security card which is what they asked for. It is Friday and was told earlier they would call me before 7pm which is when they close, got no call so I called them at 6:45 and was told they needed or wanted something else so took photos of letter from social security letter, mail from them (AccountNow) with address on it, a letter from insurance company AAA. Then was told, "We can return the funds to the sender." I said, "No that would take even longer and already have over $100 in late fees over this nonsense."
Thing is I have been with them for 9 1/2 years, why do this now and cause me all this grief. I was put on hold for 1 hour and 47 mins yesterday, was hung up on 9 times yesterday. Day before was on the phone with them for over 7 hours, was put on hold for long periods, was told one thing then something else, was hung up on, told they couldn't help me or do anything to help me so I asked, "Just exactly what are you there for if you are unable to do anything to help a customer." I have names and badge numbers on every single person that hung up on me or put me on a extensive long hold. If you want those email me. I will gladly send them all to you, all I did and still have no money.
I received a Federal deposit and tried to get money from ATM. It declined with a error reason unauthorized user. I’ve had this same card for about 2 and a half years now. Always receive deposits from work and tax refunds and never had a problem getting money from card. After declined at ATM machine, I called customer service and was advised to send ID, social, bill and something that verifies the deposit is mine. I sent ALL requested documents and now my access has been completed restricted... I can’t get into my account online or anything else.... just completely blocked. This is a large amount of money and they won’t release it to me on the card, and they haven’t sent it back to the company that deposited the money to me. PLEASE help... I’m a mother of 7 and I need my money. What can I do??
On Sept 26th my account was hacked in the amount of 811.00. I called the company and they closed my account. The remaining balance of 343.03 was supposed to be sent via check which I still have not received. I received an email on 11/2 saying that the dispute was closed and found in my favor. The amount of 811.00 was credited to my card which I have no access to.
I called them after receiving my email and got a sob story about losing someone in the accounting department and that why I hadn't received my first check of 343.03. And they would escalate that amount as well as the balance of 811. I called today and was told that I should of already received the 343.03 and I wasn't able to get received the 811 because it was still under investigation despite the email saying otherwise and the amount being credited to my account. I asked to speak to higher management and instead was directed to a menu. Basically I'm screwed out of 1154.03.
AccountNow sent me a card so I decided I was going to upload money onto the card. At first they put limits on the amount I could take out up until now I didn’t have a problem swiping my card or ordering something offline. Yesterday I tried ordering something from Fashion Nova and it declined. I called my card in and he had money on it so I called AccountNow and the lady name Rivfhyla which is a crazy name but anyways she asked me to verify my birthday which I did. She told me my account has a restriction on it because my date of birth isn't the same on file but when I called a couple of months ago regarding the amount of money spent a day my date of birth wasn't a problem. She told me I have to send them a picture of my ID social security card and proof of my resident.
She also told me she's sorry but she couldn't help me so I called AccountNow customer service. Again the lady told me they would send me my deposit through a check and that I should receive it in 5 weeks. She said I didn't have to send my ID info no more so she puts me on hold and says I can just go ahead and send my info and she just said I clearly didn't have to send it. They are a bunch of scammers trying to lowering people in to use their cards so they can take your money. DO NOT ACCEPT THESE CARDS OR USE THEM!!?? I REPEAT. DO NOT USE THESE CARDS. You will go through many problems with them regards your money.
This is the worst card ever. They charge for everything. $1 for debit or credit and $2.50 at the ATM plus the regular ATM fee. You spend more money on fees than you do purchasing. If someone steals and uses your card you don’t get your money back. Customer Service is rude sometimes. They put you on hold and they never come back. Please don’t ever order AccountNow.
I had a charge I wasn't aware of so I called to dispute it. So instead they closed my account without me knowing. So when payday came I had no deposit. So I called. They tell me, "Oh your account is closed." So I called payroll. They couldn't help me until account now. Told them my deposit didn't go through and they took forever so I didn't get paid for 2 weeks and they kept my money that was in my account. So they stole from me. So if you're looking to get an account from them DON'T. THEY STEAL.
AccountNow Prepaid Card expert review by Barbara Friedberg
Founded in 2004, AccountNow is one of the most trusted brands in the alternative banking sphere. The company was a finalist in the category of Best Unbanked & Underserved Program at the 2007 and 2009 Prepaid Card Expos.
High deposit maximum: Consumers may add up to $10,000 per day through direct deposit and $1,500 for cash loading. Third parties may have their own limits and additional fees.
Cash available quickly: Direct deposits and electronic payments are usually available the same business day. Additionally, cash deposits made through money transfer services are generally available immediately.
How to add cash: In addition to direct deposit, money transfer services can load cash such as MoneyGram®, WesternUnion®, Visa ReadyLink and more.
Low monthly service fee: The fee structure is clearly explained on the company website. ATM fees range from $1.00 to $2.50. Monthly charges range from no charge to $9.95. Transaction fees range from zero to $1.00 per transaction.
Direct deposit bonus: There is a $15 direct deposit bonus for setting up $500 auto-deposit and meeting other conditions.
Refer-a-Friend program: Consumers receive a $20 cash bonus for referring a friend, and the associate receives a $10 cash bonus as well.
Best for: It is a good alternative for those turned away from traditional banking due to banking issues. Also, it is helpful for consumers interested in depositing Social Security checks.
AccountNow Prepaid Card Company Information
- Company Name:
- AccountNow Prepaid Card
- Year Founded:
- P.O. Box 1966
- San Ramon
- Postal Code:
- United States
- (866) 925-2036