AccountNow Prepaid CardConsumerAffairs Unaccredited Brand
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I did a cash reload at a register and my money never posted to my card so I attempted to call the company and after multiple attempts of getting an explanation they requested that I fax or send the receipt so I did. I was told within 24 hours the money would be back on the card and since then it's gone on to be at least 10 days with nothing and they don't do anything about it. Their customer service is insanely crappy. They literally just stole my money for no reason and have no accountability for it and unless I want to sue them there's nothing I can do. It would cost more money to sue them and it would be hard to even have them served so they can continue to rip people off and get away with it. I suggest you protect yourself and don't mess with this company at all.
This company stole $800 from me. My job deposited $502 after I closed this account. Now we are having trouble getting the money back when AccountNow should have rejected it. Plus I’m looking for $298 that was already on the card. They give you the runaround. You can barely get through to customer service and if you call the bank associated with the card they say they can’t help you. You have to contact AccountNow. They allow charges you don’t recognize on your account. They don’t allow you to dispute anything. Then sometimes they freeze your card then you end up get declined for your purchase and they charge you a decline fee when you have money. This company really needs a CLASS ACTION LAWSUIT.
This place is the most illegal organization out there for prepaid cards. They took $500 out of my account and now refuse to put it back in. This was not an error on my part but on AccountNow and the ATM machine. It was proven that the funds were not disbursed due to the ATM machine malfunctioning and AccountNow still refuses to put the money back on there. So now it’s a consumer review and then a complaint with the BBB. Do not get a card with these people!!!
I've been a customer for 3 months now with my paychecks automatically deposited biweekly. I formerly used Netspend, but was tired of their fees. With Netspend I got my paycheck like clockwork on Mondays, at the exact time for two years. Now with AccountNow card I get it the following day (Tuesday) about 20 hours later than with Netspend. I asked the non English speaking customer service people why this is, and was told "you won't always get your direct deposit at the same time". Horse **. I can barely understand their non English speaking employees, and if you ask to speak to another it's the same thing. So next issue I had was only being able to take 300 a day out of account. For real?? Ok now I'm really pissed.
They offer a 15$ bonus if you have two months of consecutive direct deposits over 500$. I'm thinking "whoopie... They've taken more than that in fees!!" So I call repeatedly (15 times total) and it's saying that I'm not eligible for the bonus. But the customer service say I am. I've been put on hold endlessly, transferred, hung up on, referred to another department and flat out lied to. I'm done with them today I reported them to the FTC and the FCC and am turning in a complaint to the Better Business Bureau. Always remember this for future reference. If the company can't employ American workers that speak our language, what makes you think they care about your money once they get ahold of it?? Done. Save yourself the turmoil and get a real prepaid card from a real American company that deals with real money and real people.
I had a AccountNow Debit card for about 6 months, when I had two unauthorized charges put on my account, after calling and disputing the charges, I contacted the companies that charge me and found that I was NEVER associated with the authorized charges. After awaiting a mailed letter or call about the disputes (only 2), I went into a major department store pay for a purchase I was ready to buy, after coming to find out that ACCOUNTNOW CLOSED MY ACCOUNT WITHOUT MY PERMISSION AND MY FUNDS WERE THEN COMPLETELY UNTOUCHED.
I was furious, I called AccountNow, the Rep stated my card was closed due to the fact "I was not able to keep the card secure", which was not my fault and credit card/debit fraud happens everyday (millions of times a day in the world). And the worst part, check this out... I wouldn't receive my money (in a paper mail form) until 50 DAYS AFTER MY ACCOUNT CLOSED. Don't even bother ladies and gentleman with ACCOUNTNOW. My advice to Green Dot Corporation, drop this subsidiary Debit Card from your association and treat your customers the way they deserve. That is exactly why the ACCOUNTNOW has 'the most negative reviews' on the web for a pre-paid card. They will steal your money and run, then mail you a check 3 months later. Shame on AccountNow.
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Time after time this bank has giving me numerous of problems. They cancel cards without telling you. My online bank statement is never accurate. My card was stolen and all they could tell me was wait 7 days for a new one. I couldn’t transfer money to another card so I couldn’t buy food. I couldn’t pay bills. I lost money in the end because I couldn’t go on my vacation without any money. So plane tickets and hotel deposit is down the drain. Do not use this company!! I’m warning you smh.
I have been a customer with "Account Now" Prepaid debit card for over ten years, who banks with MetaBank and Bancorp out in California. I have no contact info for the headquarter in San Ramon CA. I have over 2.000.00 USD locked up in their institution. I get direct deposit from my employer to this prepay card. Without any phone calls or any notification. They have locked me out. I have no access to my hard earned money. They told me I got restricted because of a refund from Philippine Airlines. I have jumped through their hoops to open the account several times. They requested picture of my mailing address, a photo ID and the receipt from the airlines. I sent in addition, My Passport, Birth certificate, My DD-0214 and still, I am not able to get access to my money. I am considering legal action.
This company customer service is terrible. They locked my account. I’ve sent them all the info they needed and they still have my account blocked. All my money is on this card. I can’t pay my rent and they declined 2 of my credit card payment when I have over $3,000 in my account.
I will NEVER recommend anyone to use them! RUN! I have had fraud on my account more times than I can count. The most recent time I had it on my account, because they didn't deactivate and close my previous debit card that I reported fraud on in February! Mind you it's April now, and the card was never closed and there was even more fraud charges on my account! They tell me I have to wait for the money to be returned to me, when it was clearly their negligence! Once I finally got someone who understood my frustration due to their incompetence! She then hung up on me! I'll definitely never use them again! Big jokes!
My ID was stolen along with my card and after ordering a new card I was locked out of my account because someone tried to order card under my name so even after paying 25 dollars to expedite my new card I then got locked out of my new card and they closed my account without my consent. They have MY MONEY and even after sending proof of ID I'm told I'll have to wait to 5 weeks to receive a check. AFTER they feel like getting around to looking over the verification... I want to call the news about this whole situation.
Someone stole my money off my AccountNow card. I talked to one of your customer service rep and was told to write a complaint but doesn't see where to do it. Someone from California has been stealing my hard earn money. I want my money back. I live in Philadelphia. I did not give no one my account info. I am a single mom with two kids. I work hard for my money. Someone has to please help me get my money back.
I have been using AccountNow for a couple of months now. I'm very dissatisfied with the service. I saw an unexplained charge that I didn't make. Called customer service. They cancelled the card and they was supposed to send a replacement card and I can file a dispute and they would do an investigation. According to them they done an investigation and they didn't find no error. I ask for them to send me a copy of their investigation because I want to know how you came up with that decision. Runaround is what I got. I never received the replacement card.
After waiting 2 weeks I got a runaround from them when I kept calling. I never received the new card. Customer service wanted me to pay an additional $35 to expedite it FedEx. After waiting beyond 2 weeks I agreed they have charged me for 2 replacement cards I never received. Then $35 to expedite another one. A week later I received the card I was waiting on almost 4 weeks later. They are the worse prepaid card service.
I was trying to use my card last evening and the card was declined. I then tried an ATM and again the card was declined. I called this morning to figure out what was wrong with the card and was informed that the card and services have been canceled. There was no call or email or any information as to why the card and services have been canceled. Furthermore, my funds will be sent to me by check and it may take up to 5 weeks. This will cause incredible hardship as all of my money is tied to this card and bills will obviously be due within 5 weeks. I've used this card for years and will be passing the word, not to use this service. This is bad business!!
I'd used Accountnow for about 5-6 years with no issues. This past December, 2 cards (BOTH ACTIVE) were sent to me to replace my currently expiring card. I could not sign into my account online because both cards were causing a conflict with the one account. I called and brought this to their attention. For 3 weeks I could not access my account online but could via text and phone. Before a big direct deposit, and since the issue had not been corrected, I CALLED AND ASKED SPECIFICALLY IF MY DIRECT DEPOSIT SHOULD BE STOPPED. I was told that all would be well.
1 day after my direct deposit was made, my account was hacked for $500.00. This was a part of my rent payment. After being put through a dispute process, I was told 2 weeks later that my money would be returned. So a CSR ordered a new card for me only to inform me another 2 weeks later that I no longer had an account and would have to wait 5 weeks for a reimbursement check. Well, I come to find out that the check was FINALLY processed ANOTHER 2 WEEKS LATER AND THE COUNTDOWN FOR THE 5 WEEKS BEGAN THE DAY IT WAS PROCESSED (YES 2 WEEKS LATER). So a problem that I brought to their attention has caused me to be behind on all of my bills, robbing Peter to pay Paul, 2-3 months later. Their nonchalantness and smugness over the phone was enraging and I still do not have my money.
I have been a faithful AccountNow user for over 9 years, they closed 3 of my accounts without warning, for no reason and never notified me. When I spoke to CS I got a read from the monitor answer, they did the same to my daughter the week before. No notice, email or nothing. I would have never thought as a long time card holder that I would be treated like this. I made sure everybody, at least twenty people, that I know uses their card changed companies - and I know plenty more. No care and of my direct deposits, I hate to see how you treat your enemies.
AccountNow does not provide information for the reason they deny your claim nor do they truly review their cases to find errors that leaves their customers affected by their poor investigation actions. Two days ago I called them for help with a claim. I was disputing a $213 charge . M claim was not even investigated for more than 3 days before closed by them. Usually this takes 10-45 days to complete. Luckily I retried speaking with the merchant who caused this charge from my fixed income which was affected critically by this issue I encountered. Beware of what this card company's definition of insured funds really means. This card provides your money no security at all and can care less about the theft that can potentially happen. They do not care. They will not help you or give you any answers or provide any evidence for why they feel that no errors have occurred. Basically accusations that you stole your own money.
I have been with this company (AccountNow - Bancorp/MetaBank) few years. This year I started having my paychecks direct deposited. I moved mind you almost two years ago, went online change my mailing information on both accounts. Well I notice I had not yet received my new card, because I knew that my current was due to expire in the next month. So, I contacted them, their suggestion was for me to go my old address and ask for MY CARD (REALLY)! I EXPLAINED TO HER THAT WAS IMPOSSIBLE. So, she then decided to sent a replacement card (which canceled out the current card I was using)! I call back again trying the use the card next day. Guess what (declined). At this point I am furious with them. I could not understand the rep., so I ask to speak to someone I could understand.
Then finally spoke with a man. He said because the other rep., should have informed of this, he let me do a one-time withdraw as I was on the phone with him. I took out $500, thinking that I would have my card next week. Wrong. Few days later, they sent it to the wrong address, then I wanted them to expedite my card via FedEx, I would answer some security questions. No problem ask them, I had to literally spell out "where I was born" several times and the other two questions "that process took me 30 minutes!” I COULD NOT UNDERSTAND HIM AND HE COULD NOT UNDERSTAND ME! AND THE SECURITY ANSWERS, WERE WRONG! NO SURPRISE...
THIS IS B.S., BECAUSE I NEED MY MONEY FROM MY ACCOUNT. This happened on Feb. 2018 and today I still don’t have my money and the card I received they won’t let me activate it due the fact that because of their rep (who does not speak good English)! Messed up my questions. "Hello", I had to send them proof of who I am and wait 5 freaking days for them to decide if I am who I say I am! Frustrating, I do not who else to talk to to get my money!
I've reported my card lost in February 2018 and was instructed to upload documents to the online website. On February 28 they received my utility bill, social security #, and driver license. A week later they said to send in a full picture of the utility bill. Another week later they need a picture of my paycheck stub. Here it is March 12 and still no card. Rent is PAST due, bills are behind and every other day I have to send in something new. I wouldn't recommend this card to nobody. I regret getting it and not opening up a bank account. I cant get access to no funds, they cant even transfer funds even though I have a account and routing number. So I guess now I'm at the point where Im forced to be evicted because I can't get any access of any funds???
Class action all the way. I have been doing business with this company for years and always trusted the call, I never check my account statement online before because I always call and listen to the automated service that would outline my transactions, I trusted that service. Most recently, I have been receiving large amounts of deposits, but when I check my account, for the first time online, I was appalled the account summary had no balance along with deductions. So when I look at a transaction there is no balance. The balance do appear at the outset of my statement and that's no good. When I add up the proper balance there balance is off by hundreds of dollars. I know there must be a class action to join on this matter, if not then let me be the start of one.
I applied for this prepaid card online. Was told you receive your direct deposits sooner easy to use and no fees. Almost all of that information is fraudulent. I received my federal tax return on 02/21/2018 and paid a bill, booked a flight and took off some money. The following morning 02/22/2018 I went to purchase gas and my card was declined. After spending 20 minutes trying to get a representative on the line I was told that my account was restricted and I needed to prove my identity to regain access.
I was also told it would only take 24 hours and I would have complete access to my funds. That was on a Friday and they don't work on the weekends so Monday comes I call no update. Tuesday the same thing, this time I ask to speak to a manager and the call center does not have managers only supervisors and they are the highest point of escalation. Anyways no update only that my documents were sent in on 02/22/2018. Here it's Wednesday. The 72 hour timeframe is up and not only is there no update they claim they just received an email stating that there was an error with uploads and it will now be 5 business days before they review my documents.
They told me this is done in the "back office" so I asked to speak to someone in the back office and guess what? They don't have extension numbers for the back office. I'm not allowed to speak to them. I ask for a manager and I get another call center representative saying they are the supervisor. I am truly beginning to think they don't have the funds to allow me to access my money. Why else would they do this to what seems like everyone. I will update in two business days.
I thought of using a prepaid card, would be have more easier for money to paid bills. Nationwide Insurance agent approved my payment to refund back on my AccountNow card with a cancellation document. I've talked with so many customer service rep and supervisor (manager). Nobody took their time to help me. Every customer service representative gave me two different fax number (925) 217-0050 and (925) 217-0052... Cancellation paper was send in on last Friday and yesterday, still no sign of two cancellation papers. Taking to my own matters to give them a bad review and I'll never give "Account Now" my business... Never again!!! Poor customer service.
I am an account holder for many many years. My account has a restriction on it because I recently had a deposit posted to my card for 10,000.00. It is going on five days that I have absolutely no access to my money. All my credit card payments are bouncing back and my utility bill that I processed on their website never went out, which caused chaos of being shut off. I sent all my documents they requested to them and nothing is happening to lift the restriction. I need my money so I can fix the damaged this has caused to my credit. I need to also pay a 2000.00 utility bill. How can this be legal? Their reps have nothing to say but sorry and they repeat themselves like robots but no help at all. When I speak to supervisor they hang up on me. I can just imagine them laughing at me. I have no choice but take legal action and report this to the Attorney General.
First let me say what AccountNow is doing is criminal. I was told that a replacement card was mailed to me. It would take 5-7 business days. Never got it. Now keep in mind I have been with this company for 4 years. So because I didn't receive it and I wanted it expedite. I needed to be ask security questions. Okay they said I missed one, and because of that, I would need to send over docs that would take up 72 hours to be reviewed and approved. Mind you another deposit has hit. I'm going on 14 days without access to MY FUNDS. And what I have been told is I just have to continue to wait... I was told that I would still be able to pay my bills with my account #. Also NOT TRUE. Please DON'T GET THIS CARD. NOT WORTH IT. Of course I went to another bank and guess what? I can't transfer MY MONEY over... I have to wait for their card. I can't believe this BS.
Do not order this card. Just because my address changed they marked my account as fraudulent which means I can't get my funds until they release them. They told me 72 to 48 hours. It been past 72 to 48 hours and I still didn't receive my money that was ever since last Thursday and it's already Tuesday now. This card is a bunch of BS. They shouldn't even be able to sell these cards because it's so difficult for you to be able to get your money. Do not order this card. If you read this review is not worth it. Too much hassle and these cards is a fraud and when I told the lady I was recording the conversation to she hung up on me and when I get my money I would never deal with this card again. You talking about bad experience. I'm crying now.
I've had this prepaid card for about 6 months, When I got it in the mail I activated it. I wanted to see how well it worked before having any other monies direct deposited on it, so I went and bought a MoneyPak card and loaded it onto my Visa [AccountNow card]. It was a 40.00 card that I purchased that cost me an additional 5.95, I loaded onto my card and when it showed me my balance, It was only 30.05. Never again will I ever do that. Basically they made 15.90 from me. You live and you learn... What I say is... Laugh Now Cry Later... They won't last.
This is by far most the worst experience I have ever endured with a debit card in my entire life. AccountNow is nothing but a scam in disguise. I accidentally press the wrong option, and they automatically blocked my card without any way of correcting the mistake. Furthermore, I was told in order for my card to be confirmed as lost or stolen, they needed my five digit zip code. I never confirmed it; and they still blocked my card... What's even more pathetic: They reactivated my card for me to use only one time, and locked my card again, after the fact that I told them I didn't need a replacement card. And they truly had the audacity to tell me they "granted" me access to my own money as if they were doing me a favor for something that belongs to me!
Come to find out: "The reason their automated service doesn't have an option to correct that huge error IS because there is a ten dollar replacement fee. This explains why they automatically lock your card when this prompt is pressed, and there is no way of undoing it; because this is their hidden scheme of collecting more money from customers." Imagine if one hundred people made the same mistake I did (let's do the math) $10×100=$1,000. This is money they are guaranteed to receive from ripping us off. Nothing but an undercover scam card. They are the worst company to do business with. NEVER in life do any business with AccountNow.
DO NOT DO BUSINESS WITH THIS COMPANY! I should have read the reviews before I decided to do business with them. I have my VA and Social Security disability going to this card. I lost my wallet and when I called to report it I found out they do not allow you to transfer money from one account to another even though they say you are able, they want to charge $25.00 to expedite shipping another card to me or I can wait 15 days for another one. Hard to understand people on phone with their broken English. Very frustrating. NOTE: Contacting the Better Business Bureau is one step but if you file a report with your State Attorney General's office they do a complete investigation and these folks need to be put out of business.
I have had AccountNow for many years. I have one issue that comes at least twice a month. The inability to use your card when the website is experiencing technical issues or maintenance. This has happened to me at restaurants and bars when closing a tab and it is super embarrassing. Usually site will come back up moments later usually 15 minutes max. Also cards are fairly cheap as in they don't hold together well.
AccountNow is the worst prepaid debit I have had. This company is fraud and they take from their customers and expect the customers to be ok with it. These people have lied to me about my features and when questioned about it they hung up on my face. I was also told that I didn't have any options and that I had to wait for a replacement card that I would receive in 3-5 days however when I called back to check the status no card had ever been issued even though I was charged twice for it.
The funds I have in their account are not available for me to get at this time which allows me to think they are doing fraud. If anyone of important can see this please report AccountNow because they are taking money out of customers account without them knowing nor will they give the number to corporate to make complaints. The names of the people I would like to report are Jessy, Sarah, Peter and the supervisor Sherry. The supervisor was very rude and was the one who hung up in my face. She is very unprofessional and her accent is too thick to understand. Perhaps she should go back to where she came from because she does not speak English well and it's an insult to the United States.
They closed and deactivated my account and forced me to get a new card because I called about an issue I had with my card. They then told me that I can't make any complaints about anything pertaining to my account or card because they will cancel it again. That I should think twice before complaining again. I will never do business with them again and I will never let anyone I know and love open an account with them. They are very rude and unprofessional.
AccountNow Prepaid Card expert review by Barbara Friedberg
Founded in 2004, AccountNow is one of the most trusted brands in the alternative banking sphere. The company was a finalist in the category of Best Unbanked & Underserved Program at the 2007 and 2009 Prepaid Card Expos.
High deposit maximum: Consumers may add up to $10,000 per day through direct deposit and $1,500 for cash loading. Third parties may have their own limits and additional fees.
Cash available quickly: Direct deposits and electronic payments are usually available the same business day. Additionally, cash deposits made through money transfer services are generally available immediately.
How to add cash: In addition to direct deposit, money transfer services can load cash such as MoneyGram®, WesternUnion®, Visa ReadyLink and more.
Low monthly service fee: The fee structure is clearly explained on the company website. ATM fees range from $1.00 to $2.50. Monthly charges range from no charge to $9.95. Transaction fees range from zero to $1.00 per transaction.
Direct deposit bonus: There is a $15 direct deposit bonus for setting up $500 auto-deposit and meeting other conditions.
Refer-a-Friend program: Consumers receive a $20 cash bonus for referring a friend, and the associate receives a $10 cash bonus as well.
Best for: It is a good alternative for those turned away from traditional banking due to banking issues. Also, it is helpful for consumers interested in depositing Social Security checks.
AccountNow Prepaid Card Company Information
- Company Name:
- AccountNow Prepaid Card
- Year Founded:
- P.O. Box 1966
- San Ramon
- Postal Code:
- United States
- (866) 925-2036