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These people are fraud. I haven't received my direct deposit payment yet they keep giving me the run around about when we have we will posted. Every person at job has got paid and has not paid me yet. They are very fraud. We need to report them.
I had asked for a replacement card but they needed my I.D. and a utility bill. That was not a problem at all. I sent the two forms of documents in and they said everything looked good. On Monday I get an email indicating that the utility bill was not current so I needed to send in both information again. I send it again with a new utility bill but keep in mind I don't have access to my funds because my card has been shut off. There was fraudulent detected with my card so I needed a replacement immediately. I had a long chat about how I think this bank was a joke and I needed my card in order to pay my bills. They send new card out without expediting it because I didn't ask them to do it. You would assume that they would send it out through expediting it but I guess I was in the wrong for that.
I call them and ask if they can expedite the card. They ask me security questions that I would for sure know the answers to. I somehow got them incorrect so now I have to send out information again so they can send another card. I can't believe they treat their customers this way especially because I have been with them for over a decade. I tried escalating the call to the supervisor only to have him tell me the same thing. I can't use my own card to pay bills. Now everything is going to have to wait.
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They deposited my stimulus check in the account on April 15, 2020. I haven't used this account over a year. I called them on the 17th to be issued another card, they told me they sent a replacement one. I waited two weeks. I called again in 7 days, they told me I could not receive a new card because my account was closed, I asked if they could transfer my funds to my bank account, they said no they could only issue me a check through the mail. That was April 24th. 7-10 business days, I called back May 1st, they told me the check had been processed on April 29th, to wait 7-14 business days, I called back on may 14, they told me the check hadn't been sent out until may 8th... it's June 07th... still no check. Should I report them to the IRS? Or who can I report this company to? I've read very bad reviews about them. And I'd like to report them for an investigation. Someone if you have info. My email address is **.
I changed my address months ago to my new one to receive my new card. Never got a text alert or a new card. They sent it to my old address after giving them my Security questions. They told me I had one or more incorrect which I knew it was a lie because I have been with this place for three years and never had a problem. They wanted to charge me $25 for replacement card though it was at their expense.
I stayed on the phone for three hours. Spoke to four people and got nothing. They locked me out of my account. I had to send him information to verify that it’s me even though I’ve verified myself through the system. I had to send in information. They are very rude, unprofessional and smart at the mouth. I am miff. I had to curse three of them out because while I’m in the midst of I’m telling them the situation they kept cutting me off. I stayed on the phone for three hours with them. Even asked to speak to a manager and they sent me back to the prompter. I can’t wait to they verify me so I can pull my money out.
I have been using Account Now since 2011. Never have I had issues with getting my new card when expired. They mailed new one March 25th to my address. Never received card. Called. They say it was returned to them. Ok send out new one. Still same issue. They said I have to verify myself with ID and proof of address. Did this twice. Well again today was told to verify. Been on hold to speak to supervisor for 4 hrs then hung up on. Next I call back and my account its says $0 balance and there isn't even an account anymore. I will be calling again Monday as they are closed for weekend and they better issue my almost 3k. I haven't had any of my money since April 15th. Not a happy customer and that's only money I have and no other bank account.
I had two large deposits come to my account. One for myself and one for my mom (by accident). She isnt on my account, so they put my account on hold. (Which I understand) BUT instead of returning or rejecting her deposit, they closed my account completely/permanently. I have been a customer for almost 10 years. They did not take into consideration that this is my ONLY account, the almost $600 I had already on the card was pulled and they will issue me a check for the ENTIRE amount, including my moms in 7-10 days AFTER I show an ID verifying my identity and mailing address. 2 things.. what if this wasnt my moms deposit, but some random person? & they just sent it to me via check and didnt return it. Also, how can you tell it is really me by sending you a pic of my ID? Makes no sense. Horrible Horrible way to treat a customer you have had for almost 10 years. Did not listen to my situation AT ALL. DO NOT RECOMMEND. DO NOT BANK HERE.
I lost my wallet with my bank card and ID. I was told in order to get a replacement card. That I had to answer 3 security questions which were security questions that I set. I told that I got one of the security questions wrong, which was not true. I was told that I need to send a copy of my ID and a piece of mail with my address on it. Well I don't have my ID and can't get a replacement because my local office are closed due to the Coronavirus. These people are rude, very inconsiderate and cannot understand or speak proper English. My money is just sitting on my card. I'm going to contact my local news stations here for problem solving. I've asked to speak to a supervisor several times. The representatives just put my hold and no one ever comes on, after being on hold for 5 hours, the phone just hung up.
I've been banking with AccountNow for about 10 years now. I get benefits loaded. I just got a deposit and I was hacked. Soon as my deposit hit I called to dispute and was on hold from 8am EST till 6 when I hung up. Customer service canceled my card transfer me to dispute and nobody ever answered. I'm starting to believe it was internal. I just need my money back.
I am hold with Account Now as I am submitting this complaint, been on hold for 20 ten minutes. Which is a poor customer service in itself. In my opinion and many others they have No respect for their customers. I have had a significant monetary hold on my checking account for 15 days, without a good reason. So to resolve it, I followed their antiquated customer burden process to request an early hold release. However, they were incompetence in following their own procedures and provide a run around procedure, which still results in no resolution. They lose important documents with sensitive information and hire customer service representatives you cannot understand in English, and occasionally rude. Their rating is low and they don't care. Their business model assumes customers can do no better and the customer services confirms it.
This is an update on a recent personal experience I had and am still going through. I had ordered a replacement Account Now debit card on the 16th of January.. and they said 7 to 10 business days. Also taking into account MLK birthday would of meant the 10th business day would have been Thursday last. Well I received no card even though my deposit landed on the same Thursday. On Friday I realized I may get it quicker by having another card expedited for 25$ not including the 10$ replacement fee.. and that the card will arrive in 3 business days. Well to get that process started I had to answer 3 security questions 1 of which I had forgotten requiring me to fax 3 forms of ID. Well it takes 3 business days too for Account Now to process Identification for the purpose of expediting a new card in addition to a 3 day mail time.
As you can see the time it takes is quite lengthy and costly and because the original replacement card was never received in the supposed 7 to 10 business day time period time. This was not my fault yet I have to deal with the nightmare of telling the people I owe money to such as rent and other bills, it has upended my life... far more trouble and potential consequences that there should have been for a replacement card. I had read similar nightmarish stories on Account Now reviews but considered them the exception not the rule. After 10 years with Account Now I am absolutely switching banks. Account now has no oversight or chain of command. The upper management has purposely isolated itself from customer complaints and issues.. giving the customer a feeling of hopelessness and worse yet, that they cannot be trusted with my money.
I started to think, if they cannot deal with a replacement card issue with fairness and integrity then what would happen if mistakes with their money occurred. What would a customer's recourse be? Well the answer is nothing, I am the little guy and could never possibly regain my money (and here's the key...) in a TIMELY and responsible fashion, effectively hurting a customer life and lifestyle. My experience has led me to no longer trust the Business of Account Now, not to mention the redundant customer care line they have set up which is ran by an out of country firm, further isolating the customer from any reasonable control of their finances and complaints. So my answer is "Get over it, that's life in the big city" but not before I inform all their customers and potential customers of my experience trying to get a replacement card.
AccountNow Prepaid Card author review by Barbara Friedberg
AccountNow offers Visa and MasterCard prepaid cards that let customers add money through a variety of ways and also directly deposit their paychecks into their accounts. The company has 135,000 locations around the country.
Prepaid cards: The company offers the Account Now Gold Visa Prepaid Card with unlimited cash back bank account by Green Dot Bank
Pricing and fees: AccountNow prepaid cards require a $9.95 monthly fee. ATM fees range from $1.00 to $3.00. Purchase fees are up to $1.00 per transaction. Cash reload fees are up to $5.95
Reload options: Load cash via direct deposit and money transfer services such as MoneyGram, WesternUnion and Visa ReadyLink. Cardholders may add up to $10,000 per day through direct deposit and $1,500 for cash loading. Direct deposits and electronic payments are usually available the same business day. Cash deposits made through money transfer services are generally available immediately.
Rewards: Earn 3% cash back for online and in-app purchases. Cardholders also receive 3% APY for savings.
Direct deposit bonus: There is a $15 direct deposit bonus for setting up $500 auto-deposit and meeting other conditions.
AccountNow Prepaid Card Company Information
- Company Name:
- AccountNow Prepaid Card
- Year Founded:
- P.O. Box 1966
- San Ramon
- Postal Code:
- United States
- (866) 925-2036
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