About AccountNow Prepaid Card
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Do not use this bank. I called to ask about a transaction on my account and immediately the Rep said she is cancelling my card. I advised not to as my rent was pending. She advised she doesn't need my permission and cancelled. They then gave me the runaround about an address change and took 3 days to approve the address change. I asked that a card be expedited since I can't go pull the money out at a bank. They advised they expedited it and charged the $25.00 fee on 8/12. On Monday 8/15 I called for Tracking number. Agent advised they don't have one yet to call back next day. Called back next day - agent again advised don't have one but guaranteed delivery on 17th. Called on 17th. Agent again advised no Tracking number and said it will be delivered today to be patient.
It is now Thursday the 18th no Tracking number and now they advise me they can cancel that one and EXPEDITE another one that would be delivered in 2-3 days. Meantime...my rent cannot be paid as they have my money and late fees are steady racking up. They refused to send my apartment Manager something stating a dispute was pending as they said they would halt late fees if they get something from the bank stating the fact. This is the WORST bank I have ever dealt with and they lied stating they ever expedited my card. Everyone with a brain knows you get a tracking number once you pay FedEx or UPS. I am having to sue to get my money. And my checks are direct deposit so I have had no money to eat or pay any if my bills. Do NOT Trust this bank
Got this card a few years ago. There were always problems with it. The portal worked on and off and often locked me out. After not using the card for a while, they restricted it. No problem. But I just recently found out that they are closing these cards. I got a notice that they sent to my physical address a card from another company to activate instead. I never received any correspondence in the mail, so there is a card from another company I never authorized sitting with my name on it somewhere. I called Account Now and asked them to update my address to a more specific suite #. at the same general address. They stated that they wouldn't do it unless I sent them a copy of my license and a utility bill, just to add a suite to the same address. So I asked them to unrestrict my access to the portal so that I can change the address myself. They refused.
I then asked them to just cancel my account early, because I don't want correspondence or cards coming in my name that could give out my personal information, if there is a change that they could be going to the wrong address, and they refused to close the account without me sending in ID. I have never had a card company refuse to close an account via the phone. I then asked them about the other company that they gave my info to that sent the other card - as to whether they had passed my personal information to that company, how easy it would be to activate that card, etc.. They told me to call the other company and talk to them about my account there, because they didn't know. I said, so your company gave information to another company about me without my permission, and you do not know what information you gave them? Nope.
Then I said, well, since I did not get their card in the mail and do not know what account number was on it, what would I say to them? They couldn't answer that either. I then asked if they could at least stop mail from being sent to my account, because I'm concerned that other people could get my info, and they said....no. I am not getting their mail correspondence, and it is okay that someone else might be, but it is not okay for me to add a suite # or close out my account or flag my account not to send out these cards without me sending them ID and a utility bill. So it is okay for some unknown other to get my info, but not okay for me to stop it. First rep said they would transfer me and hung up, second rep transferred me to a supervisor, supervisor was polite, but did not provide any help or useful info.
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They locked my account and are giving me a hard time about unlocking it. They say use the portal. IT DOESNT WORK. HMMMM. Then they say they never got the fax. Just anything. They are so bad and now I’m behind on all my bills and everything and they just give you this sarcastic calm bull crap and never give you a manager. They just ignore your request and continue their conversation. I truly hate this company. Do not bank with them.
Accountnow's Customer service is breathtakingly bad. If something goes wrong, you are on your own. You buy something and have to sign for it? 1.00 fee. The monthly fee is 9.95. I was a customer for years but finally came to my senses and went with another company.
They mailed me a new card 2 months before my card expired, I didn’t get it. So now I had to upload my ID and utility bill. Was told that it would be 3-5 days, being more than that. They tell you the same thing over and I’m not trying to hear that. It’s my vacation money that I work hard for all year long, and now I got to wait for my money like they giving it to me. They not giving me anything. My job gave me that, I’m so mad and frustrated right now. Besides that I open a cushion account and they are beating us out of our money anyways. DO NOT BANK WITH THEM.
July 8th the IRS release my income tax check and they put a block on my account 2 days later saying I have to identify myself. I have had this card 10 years now and never had this problem. I’m going through a very bad hardship and me and my kids are forced to house hop and beg for food. I have called everyone I could possibly call even made us a GoFundMe because this money was how we were going to move and live. My direct deposits have still been going there while locked and they are giving me a hard time. Customer service is all scripted and they can’t even answer your questions.
Today I will be call my local news stations letting them know how fraud this is. Right after that I will be filing legal documents because for this situation we won't be given any incentives. This is a joke to them and no one cares cause they aren’t the ones in the situation. It’s unfair when we provide all necessary information and still can’t access our funds. And no one there knows what’s going on.
My card expired on 6/21. I waited for a new card and when I didn't get one by the last week of the month I called. They said I had to answer three security questions that I had chose. I answered the questions. They told me I got one of them wrong and that I needed to send an identity verification to them in three different forms which I did. Then they told me it would be five business days for them to look at my identity and to send me out my replacement card. That was July 1st. Five business days later I called. They still haven't looked at my identity paperwork and they said they were going to put an expedite on my paperwork so that it would move faster and that would be 40 to 72 business hours which would have been yesterday.
I called today and they still haven't looked at my stuff. Instead they put another expedite on there. Meanwhile my paycheck started getting direct deposited. My child text monthly payment is getting deposited and I'm getting evicted. When I talk to them all they can seem to do is read off a piece of paper and tell me that they're sorry for my inconvenience.. I've called and canceled my direct deposit for my job.. I'm hoping It don't go on my card this week.
My debit card expired in March. Because I forgot to change my address, they've put a hold on my acct and will not send me a new debit card until I show who I am. I sent documents but they keep telling me that my records are in review and I'll hear something shortly. This has been going on for 2 months. Meanwhile, my stimulus and 2 mos of SSI are in my acct. I'm facing eviction cuz I have no money to pay for my living expenses.
They restricted my account for a refund from Western Union. I sent in a receipt proving they refunded me for a bill and they haven’t even reviewed it and it’s been 5 days. I have kids and bills to pay. This is terrible.
I have been a customer of account now for over 7 years. I will no longer use them. They hold my money for days even though it has been deposited in my account. I have to call them every time to put in a request to release my money. And after that I am told I have to wait another 24 to 72 hours for that release to take place. For 3 months I have been getting deposits from the same place and each time they hold my money. Customer Service is a joke. They do not answer any of your questions. They read from a script and can't give you answers to important question you ask when it pertains to my own MONEY!!! I am fed up and over them PERIOD!!
I will no longer stress them out with my daily calls to release my money and I will no longer stress myself out with their lack of professionalism and unwillingness to be able to answer important questions. They dealing with people's money, they need a whole REVAMP of the customer service and how they are doing things!!!! Lost a valuable customer!!!!
AccountNow Prepaid Card author review by Kathryn Parkman
AccountNow offers Visa and MasterCard prepaid cards that let customers add money through a variety of ways and also directly deposit their paychecks into their accounts. The company has 135,000 locations around the country.
Prepaid cards: The company offers the Account Now Gold Visa Prepaid Card with unlimited cash back bank account by Green Dot Bank
Pricing and fees: AccountNow prepaid cards require a $9.95 monthly fee. ATM fees range from $1.00 to $3.00. Purchase fees are up to $1.00 per transaction. Cash reload fees are up to $5.95
Reload options: Load cash via direct deposit and money transfer services such as MoneyGram, WesternUnion and Visa ReadyLink. Cardholders may add up to $10,000 per day through direct deposit and $1,500 for cash loading. Direct deposits and electronic payments are usually available the same business day. Cash deposits made through money transfer services are generally available immediately.
Rewards: Earn 3% cash back for online and in-app purchases. Cardholders also receive 3% APY for savings.
Direct deposit bonus: There is a $15 direct deposit bonus for setting up $500 auto-deposit and meeting other conditions.
AccountNow Prepaid Card Company Information
- Company Name:
- AccountNow Prepaid Card
- Year Founded:
- P.O. Box 1966
- San Ramon
- Postal Code:
- United States
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