AccountNow Prepaid Card Reviews

Account Now is the Worse! This is a trash scamming company. If DEPOSITS are being held due to a system issue then NOTIFY your consumers. I have things set on auto draft with no Deposit! Yet I can't reach a live person without waiting an hour plus. I will never use this Fake Card company again.

I cannot get access to my direct deposit. This has been going on for over a day now. I have been with them since 2013 and for the most part had no issues. This is the last time I will be using them. This is too much of an inconvenience.

Cannot access my direct deposit with Accountnow. This is going to make me homeless. Never had issues like this before. I may simply leave this company after 7 years of loyalty. At the very least Accountnow should have contacted me. My no. **.

I have had an account with them for over 5 yrs. They froze my account for two months and I still haven't received my money over mistyped password. I've sent 3 IDs and still nothing. They are thieves and scam artists. Do not get this card. The worst customer service I ever dealt with.

I'm so frustrated with this company. Recently, I've visited the Island View Casino in Biloxi MS. "My account now card" was charge once for two days. However, the money was suppose to be return back to my card within 7-10 business days. Those days went by and I've call the casino to speak with a manager. She was so nice and kind she actually call this card company herself to get the money refunded back to my card. They said "No We can't do that." So we fax a form to this **. Whatever that number is a freaking joke. I still haven't received money yet. Think twice before you click "Ok" to this card.

I was charged $53.20 from Sunshine Mobile - 10 minutes after they called and asked if I still wished to pursues purchasing a phone from them. I told them no and asked them to remove my information from their database. Account now asked me to fax them the cancellation letter and gave me a bogus fax number that does not work at all! They initially showed the transaction as processed. Now it is showing on hold for the last 4 days. I have uploaded the documents to their database 12 times and still no one will assist me in getting my money back.

I’ve been waiting on my direct deposit to hit since Wed and it is now Friday. It’s still not there. I called AccountNow and they keep saying they never got a deposit from my employer. So at this point they are scammers and not depositing people money on the account! I’m expecting 1000 from my job and not received it yet. Mind you it comes EVERY other Wed but for some reason it’s not there now.

I've been waiting since October 20, 2019 for a replacement card that I requested because of unwanted charges of Microsoft Xbox subscription. They keep giving me stuff about sending documentation to verify my account. I've been with them since 2014. Why am I being told to send proof when being with them that long? I haven't been able to pay bills or anything. I'm behind on bills badly. Should I sue them?

I could not get in touch with a live person to speak to anytime I had a complaint or to change information on my card, and when I did couldn't understand anything they were saying. I called to change my address and they deactivated my card because they sent it to my old address. They told me they couldn't activate it until they get the cards returned and the new ones out. 7 to 10 days. I couldn't pay my bills. Everyone was going to be late. Company sucks!!!

I got this card so I could do card to card transfers for my elderly in-laws who live in another town. AccountNow just randomly turned off the card to card transfer feature for security. I was told to go to Western Union. I keep calling and each time I have to speak to someone who I can barely understand from another country. Worst customer service ever... I will be closing out my card and I will try to find another company who thinks their customers matter.

AccountNow is the worst prepaid card I ever had in my LIFE. LOOK AT THE REVIEWS. I'm not the only one trying to WARN consumers. The customer service SUCKS and the CARD always mysteriously gets BLOCKED. DO NOT USE THIS CARD.

I had direct deposit to my account every week, My deposits were always late. Tried to get money for an ATM machine. Didn't get the money but they took it from my account. Gave the money back and took it a week later. Sent them a letter and they closed my account without sending me a notice or anything. I would not recommend this company to anyone.

The problem I'm having is did not realize my card date was expired because I receive direct deposit so my point is the card is able to receive my money but not allow me access to my funds. This card is ** frfr. Then I spoke to someone they cannot transfer my money. Once again **. Then I asked to have my card expedited she asks me 3 questions of my personal business and gonna tell me I'm wrong. Once again **. Then she gonna tell me I cannot have my card expedited because the answers didn't match the questions. Once again **. The card is bogus and **. Don't waste your time. Now I have to wait 5-7 business days to receive a new card the same way the card is rejecting to give me my money because it's expired is the same way it should of rejected accepting my funds because it's expired. AccountNow is ** point blank....

I've had this company for more than 5 years and never had a problem til now. Someone got a hold to my card and made unauthorized purchases with Amazon. The Amazon folks even said someone made up an account to use my card information. These people stated they did an investigation and determined nothing was done wrong. How the hell could they determine that bull. I even put the police department's case number where I filed a theft complaint. Then after I get the letter in the mail, it stated the case will be closed and I didn't get my money back. I will be closing this mess. I think it is one of them cause they are foreign. Do not continue to use them. They are scammers from what I see now and never know, they probably have been doing this for some time now.

So I orders my card May 24th 2019. It was a replacement card because I lost my card, I only had like $116 left on the card. I’m 18 and I’m work minimum wage so I was excited about the direct deposit being 2 days faster, that was the whole reason I switched. Anywho I called and got it replaced, not even gonna go on about how hard it was to even speak to an actual person. When I finally got on the line they told me that they would replace it. They never mentioned a $10 replacement fee. So a few days passed I logged on and I seen that my balance was lower than it was when I ordered the new card. I called them and asked why my account was like that. They told me I was a charge to replace the card. I told them I wasn’t aware of any charges, no one ever told me that so they kindly reversed it.

I’ve this card for 12 years, never had issues until now May 2019. I’ve been trying to change my address for 4 months. I faxed everything they ask for. I’ve emailed, I’ve tried to call cannot get a person on the phone. They are terrible. They weren’t always but sure are now. I’m stopping all direct deposits and using my local credit union. I’ve had with them. Why would any of us trust a company like this. Try Bluebird prepaid. They are supposed (according to reviews) to be a 5 star company. Accountnow is crumbling down. We all need to get of the accountnow titanic.

It's been over a year now, they have blocked my account out, and refuse to release my money. I've given them all the proof needed for my identity. I've filed a complaint with the Better Business Bureau, but they must have them in their pocket. So I just filed a federal complaint against them. I'm about to become the worst pain in the ... I can. I'm not going away.! I can't stand the people on there customer service. Can't understand them. Company makes me sick. I already found a attorney to file a lawsuit against them. Everyday they hold my money it will cost them big. DON'T use this company.

Updated on 05/24/2019: AccountNow debit cards are leaking customer information and stealing paychecks off their cards! My review is marked as “resolution in progress”. That is a lie! Consumer organization didn’t resolve anything. Only contacted me to tell me the same thing to write in to Pasadena, California! The whole corporation is a big fraud!

I have used my AccountNow Debit Card for over 12 years. I didn't have issues until recently. My paycheck was deposited as usual, but when I try to check it online, my account was restricted. I called and they did allow me one withdraw. They also returned my car payment that morning after telling me the checking account number was fine, it was just the card.

I have had this card for over 10 years and on April 25 and 26 had 2 fraudulent card transfers each in the amount of $326. Called to dispute, was told that a check must be mailed to me with remaining funds and that account must be closed. Today I get a letter stating that my dispute was denied. WTF!? Letter states any questions don't hesitate to call... So I call and it informs me to submit request in writing. But yet it still shows the acct balance as the same. I was told the acct was closed. Can't get ahold of a live agent... Gonna try the lost/stolen option next.

I have had account with AccountNow for 5 years and have never had a problem. On April 3, 2019 a card to card transfer in the amount of $241.00 was processed on my account that was not authorized by me. I contacted AccountNow. I was told that they were closing my account. The money was taken out fraudulently and all my information had been compromised. Including my address, phone number, and social security number. I was told to file a dispute and in 2 weeks a paper check would be mailed to me. Instead I received a letter stating that my claim had been denied. That the charges were not fraudulent and I reported the fraud in error. I already had a feeling that AccountNow was actually the ones who had committed the fraud and the letter I received confirmed that. AccountNow should be investigated and be forced to return the funds they are fraudulently removing from people's accounts.

I’ve been using this company for about two years. On April 29th I reported a fraudulent charge on my account. The representative was sooo eager to put a hold on my account. Because I have direct deposit going into this account every week I asked her, "Will I be able access my funds?" She was quick to say, "Yes." Her exact words “Whenever you need funds give us a call and we will take a hold off the card temporarily." Direct deposit comes in. I call to get my funds. They tell me, "Oh that was a one time thing." Wtf... She never told me that.. So now they have to verify the account. They asked for my ID and a bill with my name on it. Told I had to wait 3 days for verification. Called and the paperwork wasn’t approved.. Spoke with another agent. She said send a pay stub. Sent a paystub. Another 3 days to be verified and not approved. Mind you all this time direct deposits are being put in the account from my employer.

I have been with this company for over 3 years. I have noticed small fund amounts coming out monthly but I thought it was a Maintenance Fee. After further review of the transactions I found out that I was being charged by a company of no knowledge to me. I contacted the company and they provided me with documents stating that the funds were not supposed to be deducted.

So I have had AccountNow for 2 years now and never had problems before. Well I seen that they switched to Green Dot for new people who wanted to sign up but the people who were AccountNow still stayed the same. So yesterday my direct deposit took forever to hit my card. When it did I went to a few stores. Last store I went to declined my card. Which I knew I had money. So I use my other card and then go look on my online account. Says 0 dollars and not showing recent transactions when I called it says freeman 2027 California.

This has got to be the craziest company. Either they work for you life or they devastate it. It's payday and AccountNow haven't released my check yet and AccountNow say it's the company I work for who is at fault, but, but, they do know exactly how much my deposit will be....They won't do anything extra and supervisor Cherrie 1cbm has zero aptitude in her role. This is frustrating to say the least.

These people never got my $300 back from it not coming out the ATM. They won't help me and I can't do nothing about it. Worst prepaid card ever. I will be suing them to get my money back. This is crazy. I have had this card for about 2 yrs with no issues and the first time I have an issue they do not help me at all.

I have been using AccountNow for over 6 years and have never had a problem...until now. I make it a habit to check my account everyday and on March 6th, I checked my account and it stated that someone went into my account and did a card to card transfer in the amount of $300 without my authorization. I contacted the dispute department and they instantly froze my account which meant I couldn't touch the money that they did happen to leave. The representative informed me that that was for my protection and to go to their website and print off the form stating that I would like to open a dispute claim and fax it back to them and they will review my account and put the funds back in my account within ten days. The next day I look at my account and saw that the transaction details of the card to card transfer mysteriously disappeared from my transaction details.

I had a cancelled Bill Pay in November 2018, as of today 3-10-2019 my money still have not been returned to my Account. Customer service is the ABSOLUTE WORST. These people should really be INVESTIGATED!!!

I have had this account for three years with direct deposit. $466.00 dollars debited on 2-27-19 from a merchant unknown to me. I told AccountNow that I have no knowledge of this merchant. I was asked to fill out a dispute form and send driver’s license and proof of change of address which I did. I called the merchant who had no knowledge of payment and did receive a payment from this account. Then I was told by a supervisor the payment was set up online in 2017 to be debit on 2-28-2019. I told her this is senseless and I should be able to view an online bill payment. She said, “No your account has been deactivated.”

I have had this account for over seven years. Due to my health issues, I had my daughter added to the account so she could handle my affairs which was over three years ago. There were no problems until February 2, 2019. She called me and told me there was a lock on the account. She also informed me that they would not speak to her as she was not on the account! I called them to find out that there was a deposit that was not in my name so they put the lock on. When they told me it was in my daughter's name and she was not on the account, I told them I had her on the account. She has had her paycheck sent to this account for three years with no issues until now. They could not tell me why her name was taken off nor why all of a sudden there was an issue.

On January 30th 2019 my check direct deposited. 30 minutes later there was a card to card transfer of $500. A few hours later I went to pay my car payment early, but I didn’t have enough money. After looking into my account activity, I called. Without my permission and instead of freezing my account, they closed it. They made all of my money inaccessible to me. Said they would mail me the balance. The dispute was completed, but not by me because I couldn’t print the paperwork for 3 days, I couldn’t access it. They sent me a letter on February 4th, 2019. Said there was an “error” closed the dispute.

I wouldn’t recommend AccountNow because they give you horrible service. I have direct deposit money from 2017 that I still never receive from them. Their employees are very horrible, rude and doesn’t know how to do their jobs. I had to submit my documents just to show them that the person talking to is actually me. I sent them a document last time and never received anything back from them. I issued me a new card and they said they either never received anything about it or they’ll never send it. One of their employees told me that the card that I was trying issue as a replacement they’re sending it back. I wouldn’t recommend them because they are known to be scammers. I will never go back to AccountNow because they’re give them a bad name for theirselves and their service aren’t good and they’re not respectful. I wouldn’t choose to be with AccountNow.

AccountNow is a company that scams people out of their money. They cancelled out my bank card without my permission. The money I had in the bank they refuse to return it. They keep asking me to verify who I am. I keep sending them paper after paper information at the information and they still refuse to give me my funds. There's no way you can get in touch with a corporate office or phone number to anyone that owns the company. If you are trying to get an AccountNow card I recommend that you don't. This company is a scam and a thief.

I have been with account now over 5 years. Suddenly I call them to tell them my card is damaged. They put in system my card was lost so as I get my direct deposit of 905 they tell me to send documents to prove it's me. I send every documents you can think of then all of a sudden my account is closed and my funds are still in my account. They tell me they will send a check home and 3 mths later they are saying there is nothing they can do. This place needs to shut down. All they are is scammers. I counted on my funds just to go to waste smh.

I had this card for over an year and all of a sudden they suspend my card for no reason. I would get different information every time I called. They made me go through a runaround. I sent a copy of my driver license and ss card 4 times for them to receive it. They eventually closed my account for no reason.

I've been with these clowns for 6 years almost. No issues. Suddenly, 5 hours after a $925 direct deposit hit my account (from my job) the money vanishes from my account. The money was deposited 502 pm Wed. I awaken to withdraw money the next day, and was declined a 200 dollar withdrawal. I check my statement online and see the balance is 105 dollars. I see 3 credits totaling 105 dollars. I call these clowns and they say there was two card to card transfers totaling 880 dollars, both from different people in California. I live 3000 miles away in NY. I asked them why can't I see the debits but only the credit, they tell me maybe the system needs to update, which makes no damn sense. On top of that, the supposed "thief" name changed when I called them the following day to follow up on the dispute it make sure they received the dispute documents I uploaded, which they did not and I had to send in again.

I been a customer for a year and soon I lose my card and send them everything they ask before my check is deposited. They still give me a runaround and told me it was gonna take another 3 days to review... They don't help you and they keep your money... They are a RIPOFF and ain't **.

Well my card got demagnetized and instead of them just sending me a new card they want a copy of my ID AND proof of address. My ID was burned up in a fire so I am waiting for DMV to send me a new one but they don't care and because I have to wait for DMV account now won't send me a new card so I could not pay my rent and phone bill so now I am homeless and I have to use Starbucks wifi because I don't have a phone.

The people are incompetent. The customer is not right in this case. I was a victim of fraud. Had to go through loops and holes just to get a new card. They sent me a letter to my address about the dispute but I NEVER got my card. It was sent back to their corporate office. How sway if the correct address is on file. Then they charged me $25 to get another card. Did they charge the people that took money from my card originally? NOPE. I felt more like a criminal on trial than a customer. Best believe I'm switching banks as soon as I get my card and withdraw my funds. ** account now with their tedious process for recovery using your own money... Capital One and RushCard are better I heard.

No one notified me about the issue. I received a new card and it was for a new account while my direct deposit just hit my other account that is froze. Plus I had other money on it. It took for me to call back to find out the email they gave me was invalid. I was told to send my documents on the website. I did it. They said it takes 72 hours for them to review it. It's been a week and they are still telling me it has not been updated. My rent is overdue and no one is assisting me while they have all my money.

My husband has had an AccountNow MasterCard for about 13 years. He has a portion of his paycheck deposited to this account. Today was payday and the customary amount was deposited, plus he had some money on it already. We had breakfast near our home in Iowa and he used the card to pay for it. 3 hours later someone used the account at a Target store in Riverside, California, and cleaned out the account. Even though he reported the theft within an hour of it happening, Target won't do anything to help or stop the charge, customer service (overseas) won't do anything to help and he has to report it to our local Sheriff so they can report it to Riverside Police so maybe they'll open an investigation on it. In the meantime, money is gone, nobody will help. THIS IS A CRAP COMPANY - DO NOT DO BUSINESS WITH THEM!!!

Hi my name is Calvin **. This card destroy my kids' Christmas. I have over a $1,000 on a card that I never received. I’m on SSI. I gave the SSI office the account & routing number to deposit my income on this card. The people I talk to have no heart at all. They say 7 to 10 days but it been 3 weeks now so I had to do a 3 day rush to get the card but it take over a week or more for them to look at the documents that I submitted. It's sad how my kids had to go through all this because the people that work at this company don’t care about the people they are talking to are the holidays that we share in this country... This is so sad that I can’t even get a card number to take my money off this card but I don’t understand why I can’t get it when it been over 3 weeks...

On December 20, 2018 there were five unauthorized charges processed with my debit card at two different Kroger locations in Tucker, GA as well as Atlanta, GA. The charges were in the amount of $25.00, there were three charges in the amount of $54.95 and one charge of $57.72. I'm located in Tampa, FL and there is no Kroger's located in Florida at all. The card was in my possession so I can only assume that a criminal had access to my information. I contacted Account Now right away to inform them and they advised me that wasn't anything that could be done until 12/27/2018. They also advised me that I would have to wait to see if the charges would go through.

I have been with this company for about a year. I have NEVER had any issues until this past weekend. They allowed someone to purchase from Microsoft Xbox with my card number. There were 13 debits in one day. They have never seen me purchase anything from this company before and allowed 13 transactions, all within a two hour span and they did NOT think that this was odd. I submitted a dispute, only for them to say that they found no error. REALLY? What kind of financial institution allow 13 transactions from the same vendor, one that you have never seen before and do not call the owner of the card nor block it. Wells Fargo wouldn't have ever done this. I DO NOT RECOMMEND THAT ANYONE TRUST THEM WITH THEIR MONEY!

I’ve had AccountNow for few years then my paycheck that got directly deposited in my account was stolen out of it 30 minutes later. One in Florida and another in California $803. I disputed it with them. After an investigation I was send a letter stating that there was no error and my funds would not be credited. After multiple calls with them and nowhere near getting an answer now I’m told to write a letter to a P.O Box. What the hell!

They have a hold on my husband's back pay from social security. We have been jumping through hoops for these people. My husband got approved for disability and he got a back payment of over 10,000 dollars. We have sent everything they have asked for everyday 5 to 6 times a day. Every day they had a new reason why they can't take the hold off. I really think they need to be fined, looked into and closed down.

I am like others that have complaints with AccountNow. Do not get their card. I have been dealing with the issue of them wanting documents that I have sent several times, only for them to keep asking me for the same things again. It has been 3 months now and I'm no closer to getting this issue corrected. This is my money they are keeping without releasing it. I need to know how I can file a suit on them. They say they have sent me a card, I checked and there is one that says I need to link it by putting the CVV in, why would I do that when I don't have the card? This is ridiculous.

I lose my wallet and my card was use for 767.10. I called to despite it 3 days later. I receive a letter saying no error occurred but my money is missing how the ** yall saying no error. Where's the ** is my money then?

I have tried to get my money off my card for 2 years... sending them documents after documents, and still nothing. After I have tried they now say they sent it back to the IRS bank. Has anyone had this same problem, and does anyone know if I will receive a check in the mail? DO NOT GET AN ACCOUNT NOW CARD!!! They will tell you what you need to send them, and then you do that they will tell you need more. They wanted a utility bill in my name with my address, but when I told them I don't pay utilities that they're included in my rent... they sent it back.

I requested rent payment, funds were removed but rent payment was never submitted... 10.31.18 transaction cancelled and today 11.12.18 no refund. Called twelve days in a row... No resolution. Received 3 day notice to quit. Police will not intervene. Out of home and 2630. Dollars.

I had My money deposited on my card and they locked my card saying they need more documents to prove my identity and then say it would take 3 days to release my funds. Nowhere do it say that all deposits are subject to review. I will be filing a civil lawsuit. DO NOT I REPEAT DO NOT USE THEM.

My card was just recently expired and have been waiting over a week and a half for a replacement, they refuse to give me access to my own money and all they do is give me a run around. I strongly recommend anyone that is thinking of opening an account with AccountNow - DON'T DO IT!!! BIGGEST MISTAKE. When I get my replacement card I'll be taking all my money and closing my account. They are useless.

I have a refund that was put on my card a week ago. I sent in proper documentation they requested. I uploaded it to the website. The reps advised to wait 3 business days so I did. I called on the 3rd day cause my card was still suspended. The reps say they do not have an update yet to call back after 4pm. So I do I call around 4:15 pm only to be told that not all the proper documentation was received. That I was missing the original purchase receipt. That was not correct 'cause I know it was sent with the upload. I had scanned all the documents to a pdf file and sent it as one upload so there is no way they got all the other document and not that one. I argued and asked to speak to a manager 'cause not only are they holding my refund but the suspension was preventing me access to my other money in the account.

I have been waiting for my card for over a month. I’ve talked to several managers and customer service reps. Everybody change their ** stories every time I call. I have spoke to rep Paul. I have spoke to manager Dan. None of them ** helped me. They just keep telling me they sent my card and it will arrive this day. All the calls are recorded so they say so wtf can’t nobody story match. Why haven’t I received my ** card yet? They are very unprofessional and just tell you whatever to get you off the phone. They shouldn’t be able to continue business like this. My address has not changed one time and it’s been over a ** month. If I had to rate these ** they wouldn’t get one ** star from me. I’m very pissed!!!

AccountNow in my opinion is a fraudulent site who steals funds from people by blocking accounts and then asking for personal documents. I have called several times and the story changes every time. I would like to file a further complaint against AccountNow to stop them from stealing from anyone else.

I have had AccountNow over three years. Someone in Fort Lauderdale, Florida stole over 1700.00 dollars out of my account. They went from card to card, Best Buy, CVC and a North Hotel. They even changed my pin. Now, every bill that I have is past due. And, I only get paid once a month. I called and asked about my claim I filed. They said they were working on it. I think this was an inside job. This type of stuff needs to STOP!!!

INCOMPETENT MORONS. They lied to me. They told me it would take a ridiculous six weeks to issue my refund check and then they told me now I have to wait an additional 2-3 weeks to actually get my check. I HATE THEM!!!

My husband answered a sec. ques. wrong, flipped my life upside down. They gave the one try and froze the account starting Aug. 19th, until he would send a copy of social and that was stolen in his wallet a yr ago. First they just wanted a copy of his ID, we sent that uploaded through his iPhone... Waited a week, no card, called they said, "Ohh but we need your social a copy." ON THE BACK OF A SOCIAL SECURITY CARD IT SAYS "NOT TO BE USED FOR ID PURPOSE"!!! Told them that, did not care. Sooo our rent, car payment, ins, cc bills, PGE, my kid's school money pics, all returned my bank, and I just repaired my credit to buy a house. Now thanks to these ** it ruined. I am going to take them to small claims. 11,500 in their account!!! OUR money! Now I finally got the card 2 mo. later trying to take money out to put in a real account 500$ a day that's it. BUT it will take 60 days to get a check and close the account. See you in court you **.

Do not get this card. Anytime a merchant has credited something back to your card they hold your money for 2 weeks before they release it which is illegal. This company is a scam. I will be switching over to RushCard.

I have used AccountNow for 6 years and have just closed my account as of 9/11/2018. During the past 3 years my account has been hacked or funds stolen 4 times. This last time it was a 300.00 card to card transfer. I agree with others that this must be an "inside job." - They knew exactly when my direct deposit would hit and immediately made the unauthorized money transaction. I was also treated to my account being locked out and only a portion of my remaining funds made available to me via a one-time "advance" at a real bank. Now I am waiting for them to send me my remaining balance via a check in the mail. I will NEVER recommend AccountNow as a viable or trustworthy solution to anyone.

I have enjoyed using AccountNow for the last few years but have had problems with this company behind money that belongs to me. I lost my card and requested a new card but was told I needed to show proof of who I was and I did that by sending the documents to the center and still not able to get a new card because my address was changed and needed a bill that has my current address on it. As I explained to the rep for AccountNow that I don't have any utility bill or gas bill in my name and that the mail I provided them with is the only mail I get to the address and now they are saying it's not good enough. So how the ** I'm suppose to get my money... On top of that I could barely understand the reps that were helping me. AccountNow has to do better. I'm sorry but not sorry for discontinuing my service with AccountNow.

Was ok till last week when 40 dollars was missing out of my account. So I called them and they told me my card had been compromised. "We can send a new one." I asked, "Ok. Would it be to me by next Friday? My car Payment is due." I easy told yes it and I call to see how I can get my money off. I was told I can't even transfer funds. Very upset with them.

I lost my card and ordered a new one and I gave them the wrong address. I have a disability dyslexia. I corrected the number and I was told that my account has been closed. I've made several attempts to contact them. No response. I've been told they sent a check to SSI but SSI has no record of that transaction. I ask for a copy of the check and for them to put a trace on the check. They said they mailed. They said that wasn't the procedure and they don't do that. I've had only 3 calls back and I missed each one. I've contacted this co. Over 75 times and have gotten nowhere. I've lost my home and have been pretty much homeless ever since this has happen. This was 2 years ago. I finally gave up. I read online of all these other complaints so I thought I would speak up. This company has put in a financial downhill nightmare. They closed my account and never transferred my money back to me.

I am disabled and thought this company would be great to use to receive my disability check on with no charges when making purchases or withdrawals from the ATM. Boy was I wrong. It charges every time I use at a store or at ATMs. And resetting the pin has to be done online because they refuse to do it over the phone, I tried to set up the account app on my phone but it only allows me to go so far then won't let me go any further with the app on my phone. This company don't even deserve a 1 star as far as I'm concerned. I've lost over 200 a month over the last two years with this company.

I order this card to receive my Federal income tax return. The card was doing fine until the deposit hit the card. Soon as it received a direct deposit they restricted the card stating I needed to send in 2 forms of identification. The funny thing to me here is the fact that they hold your money hostage. If the banking institution released your funds it's a downright headache for an organization that you choose to use to allow them to make money, stalls your money from you and take you through all these changes to get it back. I've provided my id, SS card, marriage certificate as well as my employment id to release these funds. I have bills due and small children in my home. This is spilling my summer events my livelihood and all. Something needs to happen with this company. They are literally robbing people in broad daylight.

Not worth a single star. My son has been using an AccountNow card for his direct deposit and bill pay for a few years. A week ago somebody (probably an internal job) did a $500 card to card transfer from his account. He called and got the automated circle jerk that never gets you to a live person...but was able to report his card “lost or stolen” and paid an extra $25 for an expedited replacement. At that point, he was locked out of even viewing his account. When he reached out to their potential new customer line, he finally got a live voice.

I was blocked from their page when I posted that they hold your check until they ready to post it. They told me 2 posts of over $200 monthly before you will get your check early. They lied and I called them out and to keep from a lawsuit they did not charge me monthly fee. Got 6 months but I'm still blocked from their Facebook post plus the person in charge they need to find another job.

I have been a customer of AccountNow for about 10 years with direct deposits well over $70,000. On June 26, 2 deposits from Worldpay were deposited for $100 ea... I was given 1 after 3 days of calling & charged $1.50 each time... but they keep the other $100 for 2 weeks... Each time I called because they said it would be 24 hrs, every time. Over $25.00 in fees they won't return, even though, my money never was there for 2 weeks & I had to keep calling... every time stressing the fees they were charging me just to find out where my money was. Poorest customer service I have ever seen, & the names they give you 'Fhy"/ "Cel"/ " Dani"... not one followed thru to see why one was given & one was kept. No one should trust AccountNow with their money ever.

I filed a dispute in May of 2018. AccountNow asked me to fax over documents supporting my claim. I just felt it was my loss and did nothing. On July 2, 2018 my card was restricted due to investigation of the dispute! I call and asked why my account was being restricted. AccountNow associated stated it had been escalated and didn't have anymore information. My direct deposit has hit today, which is for my rent! I have no access to my account! I can't tell my landlord this foolery that is going on. I have took steps to get another account with a better company. Sitting here hoping I don't get evicted!

After more than year of no monthly fees, I'm now being hit $2.95 a month. It's what their deal was when they killed the READY card. I did enjoy using the card for a time, but always worried about these banks: [[Bancorp Bank, and MetaBank]] because they screwed me with other cards I had with them in the past. The information below might help you with getting your money!!

I first got email saying my online account was on lockdown, due to many times password was tried it was not me. They told me money card was fine. 3 days later someone used credit card numbers. They should have closed it had to resend info to get new card, 7 days later just got card, it happened again. Receive email saying, “We logged you out to due to password attempts.” This company I had 6 years never a problem, they have people in their system and do nothing about it. Need another company. Under investigation who did this. They need to shut them down.

I have had a card with AccountNow for 6 years or so now. As of 28 June 2018, when I went to withdraw funds from an ATM, I was declined for restricted card? I contacted customer service and was told that due to a charge of $8.98 and another of $127.15 both from different states and vendors and not the state I live in northern did I or was having any knowledge of who or what these transactions were, I was told that my card would be shut down and a new one would have to be issued. I had just received one direct deposit of two that have been being deposited on this same card for a couple of years now. I now have a $1090.00 that I cannot have access to with another dep of $1158.00 going to be or should be deposited for a total of $2248.00 that I have no access to.

I applied for this card to be able to get direct deposit of income tax refund. I did MY son's taxes had them deposited. They froze the account. I've been trying to reach someone but nothing. They have our money on that card. The website won't let you do anything, when you call the 1800 number all it is a recording, no live person to talk to. I really need help because I need our money off that dreadful card.

I misplaced my wallet and thought my AccountNow Gold card was in the wallet...but turns out it was not but I called and requested a new card be expedited overnight which I had done one time before no problem. They tell me the card is blocked and that I needed to fax or mail a photo id, signed social security card and proof of address... Since I could not find my wallet my id and very stupidly my social security card was in the wallet. My paycheck had just been direct deposited the same day this happened. My entire check was on this card. I had bills to pay and my rent due also.

PLEASE READ AS I SHARE MY STORY. AccountNow is terrible. I would NEVER recommend anyone using their service. 4/25/18 I called in to ask about a lost card. If a card was lost what were the different things I could do because I had an old card of theirs wanted to know if I could use that card instead. I was misunderstood. Next thing I know I was told my card was being canceled, without my consent. Two weeks later was suppose to get another card but for some reason it never received it. I was told I have to wait another 2 weeks. My checks were coming on the card and it was nothing they could do to get my money off. I had to pay rent and got behind, I struggled to get to work because I was told there's nothing they could do to help me. I spoke with all supervisors! I called everyday explaining I cannot wait. I needed to pay rent.

I did a cash reload at a register and my money never posted to my card so I attempted to call the company and after multiple attempts of getting an explanation they requested that I fax or send the receipt so I did. I was told within 24 hours the money would be back on the card and since then it's gone on to be at least 10 days with nothing and they don't do anything about it. Their customer service is insanely crappy. They literally just stole my money for no reason and have no accountability for it and unless I want to sue them there's nothing I can do. It would cost more money to sue them and it would be hard to even have them served so they can continue to rip people off and get away with it. I suggest you protect yourself and don't mess with this company at all.

This company stole $800 from me. My job deposited $502 after I closed this account. Now we are having trouble getting the money back when AccountNow should have rejected it. Plus I’m looking for $298 that was already on the card. They give you the runaround. You can barely get through to customer service and if you call the bank associated with the card they say they can’t help you. You have to contact AccountNow. They allow charges you don’t recognize on your account. They don’t allow you to dispute anything. Then sometimes they freeze your card then you end up get declined for your purchase and they charge you a decline fee when you have money. This company really needs a CLASS ACTION LAWSUIT.

This place is the most illegal organization out there for prepaid cards. They took $500 out of my account and now refuse to put it back in. This was not an error on my part but on AccountNow and the ATM machine. It was proven that the funds were not disbursed due to the ATM machine malfunctioning and AccountNow still refuses to put the money back on there. So now it’s a consumer review and then a complaint with the BBB. Do not get a card with these people!!!

I've been a customer for 3 months now with my paychecks automatically deposited biweekly. I formerly used Netspend, but was tired of their fees. With Netspend I got my paycheck like clockwork on Mondays, at the exact time for two years. Now with AccountNow card I get it the following day (Tuesday) about 20 hours later than with Netspend. I asked the non English speaking customer service people why this is, and was told "you won't always get your direct deposit at the same time". Horse **. I can barely understand their non English speaking employees, and if you ask to speak to another it's the same thing. So next issue I had was only being able to take 300 a day out of account. For real?? Ok now I'm really pissed.

I had a AccountNow Debit card for about 6 months, when I had two unauthorized charges put on my account, after calling and disputing the charges, I contacted the companies that charge me and found that I was NEVER associated with the authorized charges. After awaiting a mailed letter or call about the disputes (only 2), I went into a major department store pay for a purchase I was ready to buy, after coming to find out that ACCOUNTNOW CLOSED MY ACCOUNT WITHOUT MY PERMISSION AND MY FUNDS WERE THEN COMPLETELY UNTOUCHED.

Time after time this bank has giving me numerous of problems. They cancel cards without telling you. My online bank statement is never accurate. My card was stolen and all they could tell me was wait 7 days for a new one. I couldn’t transfer money to another card so I couldn’t buy food. I couldn’t pay bills. I lost money in the end because I couldn’t go on my vacation without any money. So plane tickets and hotel deposit is down the drain. Do not use this company!! I’m warning you smh.

I have been a customer with "Account Now" Prepaid debit card for over ten years, who banks with MetaBank and Bancorp out in California. I have no contact info for the headquarter in San Ramon CA. I have over 2.000.00 USD locked up in their institution. I get direct deposit from my employer to this prepay card. Without any phone calls or any notification. They have locked me out. I have no access to my hard earned money. They told me I got restricted because of a refund from Philippine Airlines. I have jumped through their hoops to open the account several times. They requested picture of my mailing address, a photo ID and the receipt from the airlines. I sent in addition, My Passport, Birth certificate, My DD-0214 and still, I am not able to get access to my money. I am considering legal action.

This company customer service is terrible. They locked my account. I’ve sent them all the info they needed and they still have my account blocked. All my money is on this card. I can’t pay my rent and they declined 2 of my credit card payment when I have over $3,000 in my account.

I will NEVER recommend anyone to use them! RUN! I have had fraud on my account more times than I can count. The most recent time I had it on my account, because they didn't deactivate and close my previous debit card that I reported fraud on in February! Mind you it's April now, and the card was never closed and there was even more fraud charges on my account! They tell me I have to wait for the money to be returned to me, when it was clearly their negligence! Once I finally got someone who understood my frustration due to their incompetence! She then hung up on me! I'll definitely never use them again! Big jokes!

My ID was stolen along with my card and after ordering a new card I was locked out of my account because someone tried to order card under my name so even after paying 25 dollars to expedite my new card I then got locked out of my new card and they closed my account without my consent. They have MY MONEY and even after sending proof of ID I'm told I'll have to wait to 5 weeks to receive a check. AFTER they feel like getting around to looking over the verification... I want to call the news about this whole situation.

Someone stole my money off my AccountNow card. I talked to one of your customer service rep and was told to write a complaint but doesn't see where to do it. Someone from California has been stealing my hard earn money. I want my money back. I live in Philadelphia. I did not give no one my account info. I am a single mom with two kids. I work hard for my money. Someone has to please help me get my money back.

I have been using AccountNow for a couple of months now. I'm very dissatisfied with the service. I saw an unexplained charge that I didn't make. Called customer service. They cancelled the card and they was supposed to send a replacement card and I can file a dispute and they would do an investigation. According to them they done an investigation and they didn't find no error. I ask for them to send me a copy of their investigation because I want to know how you came up with that decision. Runaround is what I got. I never received the replacement card.

I was trying to use my card last evening and the card was declined. I then tried an ATM and again the card was declined. I called this morning to figure out what was wrong with the card and was informed that the card and services have been canceled. There was no call or email or any information as to why the card and services have been canceled. Furthermore, my funds will be sent to me by check and it may take up to 5 weeks. This will cause incredible hardship as all of my money is tied to this card and bills will obviously be due within 5 weeks. I've used this card for years and will be passing the word, not to use this service. This is bad business!!

I'd used Accountnow for about 5-6 years with no issues. This past December, 2 cards (BOTH ACTIVE) were sent to me to replace my currently expiring card. I could not sign into my account online because both cards were causing a conflict with the one account. I called and brought this to their attention. For 3 weeks I could not access my account online but could via text and phone. Before a big direct deposit, and since the issue had not been corrected, I CALLED AND ASKED SPECIFICALLY IF MY DIRECT DEPOSIT SHOULD BE STOPPED. I was told that all would be well.

I have been a faithful AccountNow user for over 9 years, they closed 3 of my accounts without warning, for no reason and never notified me. When I spoke to CS I got a read from the monitor answer, they did the same to my daughter the week before. No notice, email or nothing. I would have never thought as a long time card holder that I would be treated like this. I made sure everybody, at least twenty people, that I know uses their card changed companies - and I know plenty more. No care and of my direct deposits, I hate to see how you treat your enemies.

AccountNow does not provide information for the reason they deny your claim nor do they truly review their cases to find errors that leaves their customers affected by their poor investigation actions. Two days ago I called them for help with a claim. I was disputing a $213 charge . M claim was not even investigated for more than 3 days before closed by them. Usually this takes 10-45 days to complete. Luckily I retried speaking with the merchant who caused this charge from my fixed income which was affected critically by this issue I encountered. Beware of what this card company's definition of insured funds really means. This card provides your money no security at all and can care less about the theft that can potentially happen. They do not care. They will not help you or give you any answers or provide any evidence for why they feel that no errors have occurred. Basically accusations that you stole your own money.

I have been with this company (AccountNow - Bancorp/MetaBank) few years. This year I started having my paychecks direct deposited. I moved mind you almost two years ago, went online change my mailing information on both accounts. Well I notice I had not yet received my new card, because I knew that my current was due to expire in the next month. So, I contacted them, their suggestion was for me to go my old address and ask for MY CARD (REALLY)! I EXPLAINED TO HER THAT WAS IMPOSSIBLE. So, she then decided to sent a replacement card (which canceled out the current card I was using)! I call back again trying the use the card next day. Guess what (declined). At this point I am furious with them. I could not understand the rep., so I ask to speak to someone I could understand.

I've reported my card lost in February 2018 and was instructed to upload documents to the online website. On February 28 they received my utility bill, social security #, and driver license. A week later they said to send in a full picture of the utility bill. Another week later they need a picture of my paycheck stub. Here it is March 12 and still no card. Rent is PAST due, bills are behind and every other day I have to send in something new. I wouldn't recommend this card to nobody. I regret getting it and not opening up a bank account. I cant get access to no funds, they cant even transfer funds even though I have a account and routing number. So I guess now I'm at the point where Im forced to be evicted because I can't get any access of any funds???

Class action all the way. I have been doing business with this company for years and always trusted the call, I never check my account statement online before because I always call and listen to the automated service that would outline my transactions, I trusted that service. Most recently, I have been receiving large amounts of deposits, but when I check my account, for the first time online, I was appalled the account summary had no balance along with deductions. So when I look at a transaction there is no balance. The balance do appear at the outset of my statement and that's no good. When I add up the proper balance there balance is off by hundreds of dollars. I know there must be a class action to join on this matter, if not then let me be the start of one.

I had my tax refund deposited on the debit card. They allowed me to use the card the 1st day, then they restricted the card. They asked me to upload identity documents. I did that, then they said they needed 72 hours to review them. When I called back they said they had my documents and could see them clearly. However, it is now 5 business days later and my account is still restricted. Every time I call the representative tell me that there is a delay in their system because they have lots of documents to review. They are illegally withholding people money and doing what they want with it. I personally know 5 other people who had their tax refunds deposited and they did the exact same thing to them. I called and filed a complaint with the CFPB, Consumer Federal Protection Bureau at 877-411-2372.

I applied for this prepaid card online. Was told you receive your direct deposits sooner easy to use and no fees. Almost all of that information is fraudulent. I received my federal tax return on 02/21/2018 and paid a bill, booked a flight and took off some money. The following morning 02/22/2018 I went to purchase gas and my card was declined. After spending 20 minutes trying to get a representative on the line I was told that my account was restricted and I needed to prove my identity to regain access.

I thought of using a prepaid card, would be have more easier for money to paid bills. Nationwide Insurance agent approved my payment to refund back on my AccountNow card with a cancellation document. I've talked with so many customer service rep and supervisor (manager). Nobody took their time to help me. Every customer service representative gave me two different fax number (925) 217-0050 and (925) 217-0052... Cancellation paper was send in on last Friday and yesterday, still no sign of two cancellation papers. Taking to my own matters to give them a bad review and I'll never give "Account Now" my business... Never again!!! Poor customer service.

I am an account holder for many many years. My account has a restriction on it because I recently had a deposit posted to my card for 10,000.00. It is going on five days that I have absolutely no access to my money. All my credit card payments are bouncing back and my utility bill that I processed on their website never went out, which caused chaos of being shut off. I sent all my documents they requested to them and nothing is happening to lift the restriction. I need my money so I can fix the damaged this has caused to my credit. I need to also pay a 2000.00 utility bill. How can this be legal? Their reps have nothing to say but sorry and they repeat themselves like robots but no help at all. When I speak to supervisor they hang up on me. I can just imagine them laughing at me. I have no choice but take legal action and report this to the Attorney General.

First let me say what AccountNow is doing is criminal. I was told that a replacement card was mailed to me. It would take 5-7 business days. Never got it. Now keep in mind I have been with this company for 4 years. So because I didn't receive it and I wanted it expedite. I needed to be ask security questions. Okay they said I missed one, and because of that, I would need to send over docs that would take up 72 hours to be reviewed and approved. Mind you another deposit has hit. I'm going on 14 days without access to MY FUNDS. And what I have been told is I just have to continue to wait... I was told that I would still be able to pay my bills with my account #. Also NOT TRUE. Please DON'T GET THIS CARD. NOT WORTH IT. Of course I went to another bank and guess what? I can't transfer MY MONEY over... I have to wait for their card. I can't believe this BS.

Do not order this card. Just because my address changed they marked my account as fraudulent which means I can't get my funds until they release them. They told me 72 to 48 hours. It been past 72 to 48 hours and I still didn't receive my money that was ever since last Thursday and it's already Tuesday now. This card is a bunch of BS. They shouldn't even be able to sell these cards because it's so difficult for you to be able to get your money. Do not order this card. If you read this review is not worth it. Too much hassle and these cards is a fraud and when I told the lady I was recording the conversation to she hung up on me and when I get my money I would never deal with this card again. You talking about bad experience. I'm crying now.

I've had this prepaid card for about 6 months, When I got it in the mail I activated it. I wanted to see how well it worked before having any other monies direct deposited on it, so I went and bought a MoneyPak card and loaded it onto my Visa [AccountNow card]. It was a 40.00 card that I purchased that cost me an additional 5.95, I loaded onto my card and when it showed me my balance, It was only 30.05. Never again will I ever do that. Basically they made 15.90 from me. You live and you learn... What I say is... Laugh Now Cry Later... They won't last.

This is by far most the worst experience I have ever endured with a debit card in my entire life. AccountNow is nothing but a scam in disguise. I accidentally press the wrong option, and they automatically blocked my card without any way of correcting the mistake. Furthermore, I was told in order for my card to be confirmed as lost or stolen, they needed my five digit zip code. I never confirmed it; and they still blocked my card... What's even more pathetic: They reactivated my card for me to use only one time, and locked my card again, after the fact that I told them I didn't need a replacement card. And they truly had the audacity to tell me they "granted" me access to my own money as if they were doing me a favor for something that belongs to me!

DO NOT DO BUSINESS WITH THIS COMPANY! I should have read the reviews before I decided to do business with them. I have my VA and Social Security disability going to this card. I lost my wallet and when I called to report it I found out they do not allow you to transfer money from one account to another even though they say you are able, they want to charge $25.00 to expedite shipping another card to me or I can wait 15 days for another one. Hard to understand people on phone with their broken English. Very frustrating. NOTE: Contacting the Better Business Bureau is one step but if you file a report with your State Attorney General's office they do a complete investigation and these folks need to be put out of business.

I have had AccountNow for many years. I have one issue that comes at least twice a month. The inability to use your card when the website is experiencing technical issues or maintenance. This has happened to me at restaurants and bars when closing a tab and it is super embarrassing. Usually site will come back up moments later usually 15 minutes max. Also cards are fairly cheap as in they don't hold together well.

AccountNow is the worst prepaid debit I have had. This company is fraud and they take from their customers and expect the customers to be ok with it. These people have lied to me about my features and when questioned about it they hung up on my face. I was also told that I didn't have any options and that I had to wait for a replacement card that I would receive in 3-5 days however when I called back to check the status no card had ever been issued even though I was charged twice for it.

They closed and deactivated my account and forced me to get a new card because I called about an issue I had with my card. They then told me that I can't make any complaints about anything pertaining to my account or card because they will cancel it again. That I should think twice before complaining again. I will never do business with them again and I will never let anyone I know and love open an account with them. They are very rude and unprofessional.

By far AccountNow and it's one of the worst businesses I've ever experienced in my life and I've had some pretty bad customer service experiences like they don't answer the phone. You can't talk to a real life person and they have about 5 or 6 different numbers to call then they do whatever they want with your money. This isn't a business but for all of you people who do not know the best way to get your money as he keep calling the Better Bureau Business because they don't have the right to hold your money. If you read their privacy and Policy Act you'll see they do not have the right to do that and please please please stop banking with AccountNow.

AccountNow made me cancel my card due to a dispute! Wow. They keep telling me I need another card! 4 cards later I still can't get my money off this card. It has to be unlocked every week when I get paid! What the hell is the right number to even talk to a live person??? Ready to scream.

In November a new card was sent to my old address because the new card I had was going to expire in Jan. I called them in Dec to ask where the new card was. They told me what happened and said they would send a new one to my new address. I waited for a 2 weeks and received nothing. I called them back and to give my address again. They told it would take 72 hours to process my address and 7 to 10 business days to get my card. Well now it's the end of December and I have another deposit due and still NO CARD! I GAVE them my address again and they still talking about 72 hrs to process the address and 7 to 10 business days to get a new card. What **!!! I can't get the money I worked for.

I put money on my card through Western Union to pay a bill. It's been over 36 hours and my money is not on my card. Made numerous of phone calls and guarantee the money will appear. No good reason to why money was not on my card. I'm so angry will NEVER USE CARD AGAIN???

I would NOT RECOMMEND ACCOUNTNOW to no one. I made a deposit to my prepaid AccountNow debit card on a 12/11/2017 and have yet to receive my money. I faxed them the receipt, gave them the info from Western Union in which that's where I loaded the funds and they still haven't loaded my card. I have called over 100 times and no one is able to inform me of why I haven't received my money yet. I will be contacting the news as well as BBB because this is unethical and it seems that AccountNow is running scams. I will be making a formal complaint possibly even good forward with a lawsuit.

Today is Thursday December 7, 2017. The time was approximately 8:48 AM. I went to Walgreens to reload a new (Account now Visa card ) that came in the mail. I thought it would be a good Idea to use this card to pay my cell phone bill that's coming up on the 14 day of this month. Oh boyyy was I wrong. I deposited $50.00 but in order to load any money to this card there was a $4.95 service fee so now I'm looking at what? $55.00 dollars total. I left Walgreens after my purchase. I only live 5 minutes away. I get home dialed 1-877-762-2308 number to check my balance. $0 balance so I waited 15 to 20 more mins $0 balance. At this point I am upset. Where's my money?

My online account was locked when the password was wrong two times then that would not unlock my account. I had to send in proof of Me by driver's license, social security card, all this stuff. I had to mail it into them and it would take like 2 weeks before they would unlock my account. I ended up getting a new account with another company. Their non-American customer support is horrible. Needs to be taken off the market.

AccountNow is a scam. My home was broken into. I receive a big amount of insurance money to my new card. The first day I took out 2300 within the limits. I go to make a bill payment the next day and the card is blocked. I sent in verification of my identity and was told 72 business hours. 7 days later I'm writing review with still no access to my funds. This can't be real.

AccountNow has restricted access to my money. They put a restriction on my card for no apparent reason, there were no disputes made by me on my account, but they took it upon themselves to dispute a charge that was a card to card transfer. So what. It's my money. I can do whatever I want with my money. I sent a photo of my ID... And social security card which is what they asked for. It is Friday and was told earlier they would call me before 7pm which is when they close, got no call so I called them at 6:45 and was told they needed or wanted something else so took photos of letter from social security letter, mail from them (AccountNow) with address on it, a letter from insurance company AAA. Then was told, "We can return the funds to the sender." I said, "No that would take even longer and already have over $100 in late fees over this nonsense."

I received a Federal deposit and tried to get money from ATM. It declined with a error reason unauthorized user. I’ve had this same card for about 2 and a half years now. Always receive deposits from work and tax refunds and never had a problem getting money from card. After declined at ATM machine, I called customer service and was advised to send ID, social, bill and something that verifies the deposit is mine. I sent ALL requested documents and now my access has been completed restricted... I can’t get into my account online or anything else.... just completely blocked. This is a large amount of money and they won’t release it to me on the card, and they haven’t sent it back to the company that deposited the money to me. PLEASE help... I’m a mother of 7 and I need my money. What can I do??

On Sept 26th my account was hacked in the amount of 811.00. I called the company and they closed my account. The remaining balance of 343.03 was supposed to be sent via check which I still have not received. I received an email on 11/2 saying that the dispute was closed and found in my favor. The amount of 811.00 was credited to my card which I have no access to.

AccountNow sent me a card so I decided I was going to upload money onto the card. At first they put limits on the amount I could take out up until now I didn’t have a problem swiping my card or ordering something offline. Yesterday I tried ordering something from Fashion Nova and it declined. I called my card in and he had money on it so I called AccountNow and the lady name Rivfhyla which is a crazy name but anyways she asked me to verify my birthday which I did. She told me my account has a restriction on it because my date of birth isn't the same on file but when I called a couple of months ago regarding the amount of money spent a day my date of birth wasn't a problem. She told me I have to send them a picture of my ID social security card and proof of my resident.

This is the worst card ever. They charge for everything. $1 for debit or credit and $2.50 at the ATM plus the regular ATM fee. You spend more money on fees than you do purchasing. If someone steals and uses your card you don’t get your money back. Customer Service is rude sometimes. They put you on hold and they never come back. Please don’t ever order AccountNow.

I had a charge I wasn't aware of so I called to dispute it. So instead they closed my account without me knowing. So when payday came I had no deposit. So I called. They tell me, "Oh your account is closed." So I called payroll. They couldn't help me until account now. Told them my deposit didn't go through and they took forever so I didn't get paid for 2 weeks and they kept my money that was in my account. So they stole from me. So if you're looking to get an account from them DON'T. THEY STEAL.

I was overcharged for a purchase I made so I called customer service. The lady I spoke to told me nothing could be done until the merchant pulls the only then they can correct it. So the following day I check my account and the merchant charged my card again without my permission. I did not authorize the transaction. So I disputed the transaction send them a copy of my receipt and still have not go my money back my card is overdrawn somehow even though this is a prepaid card. They took my direct deposit. This place is horrible. They don’t care about your money. They act like it’s theirs even though I put my money on this card. Big mistake. This company is a total rip off. They don’t speak English trying to tell me I don’t have overdraft but yet they let a company put a transaction through to put me overdrawn. Yeah that’s called overdraft. They should declined the transaction when I didn’t have that in my account and now I’m out 300$.

For over a month I have been trying to get a refund of a check that I had cancelled with them, the first "rep" told me wait 3 business days and the amount should be available... 3 days came and nothing! Then I was told 10 business days, I was patient enough to say "fine"... 10 days came around and still NOTHING! And I was told "I don't know what happened... I understand your frustrations." BS. And proceeded to tell me to wait another 10 days! Now today I called on the "10th business days" and still NOTHING! What kind of scam are these people running... My lawyer already know of the situation and has been given them some leeway after leeway, now all of us are freaking frustrated with them.

Deposit made from IRS on 10-25-17. They restricted my card until I sent them copies of my driver's license, signed social security card and mail with my address. As of today my deposit is still restricted. I called the IRS and was told they have no right to ask for SS card. So now I am worried about identity theft.

On October 7th, I went to the grocery store to purchase items with my prepaid debit card. Only to find my card declined. Upon calling the card company, I found out that my account had been disabled and I was unable to get access to my funds. I spent nearly two hours on the phone, only to get told that my account has been closed for use and my balance on the card would be sent to me via check and I could not use my account nor access my remaining funds. I have not received my balance to date and no one can give me any answers on it.

This is awful. I stopped a check that was sent out through the AccountNow bill pay system and they are not putting the money back in my account. Getting the runaround when I call and they frustrate you so much you don't want to call back and they could care less about their customers. I heard them laughing on the other end like this was some kind of a joke that they have my money and there is nothing I can do. This is fraud and the company needs to be shut down.

About a month ago I reported my Account Now prepaid Visa card lost. At that time my card had $ 118.60 on it. I have tried to call this # 1 877 762 2308 to no end and can never get anyone to answer. It has been one month now and I still do not have my replacement card nor has anyone from this company tried to contact me. To anyone thinking about using this company DON'T DO IT. I have no course left but to sue.

I guess I should have read the reviews before choosing this company, shame on me. I feel it's my duty to share my experience to hopefully save someone else from this "company." I just started using this card and have only made a few purchases one being gas in which I paid at the pump considering I have small children I would rather not Rangel into a gas station. I pumped my fuel last night in preparation for hurricane Nate heading directly toward the area I live. I went to the store today to get my youngest diapers, boxed milk, and non perishable food for my family. I'm sure we will be out of power when the storm hits and how long I'm unsure. Well my card with the only money I have was declined. There was absolutely no way possible! After a long wait on the phone I finally get a representative (that barely spoke English). I was informed it was my fault. They actually put a hold on my account since I paid at the pump.

My card was used unauthorized 9/12/17 for the amount of 937.01. I filed a dispute immediately. Also filed a police report. They denied the disputed and now I have sent 2 letters to get it reopened. When I call no one can answer any questions, simply say write another letter. I have spoken to managers same response. No one has a way to tell me if letters are received. No one has any information on my dispute at all.

I just want to say that AccountNow they lie about you can get pay up to 2 day. Well I am still waiting and then they take 10 dollar off your card so the week of 18 of September is my last payroll. I change it real quick. They need to get their ** together.

I called AccountNow and described that I want to pay my bills after getting released from hospital and it was negative.50 cents. They told me to upload my info from their site, I did so. I asked them if they wanted proof I was unable to use my card. They said no, I said, “Well you will be able to tell at the ATM it’s not me.” I sent them pictures of my I.D. even though they did not request it. This was all on the 4th of September. On the 11th I call to get some well overdue information because I still have had no money. It’s been 7 days. They tell me I will get a letter in another 6 days that I can dispute my claim has been unfounded and closed. Again I said, “Well what about ATM shots? He said they don't do all that.

I have been with AccountNow for over 10 years, up until the last year I have had no problems with them. 5 years ago, I became disabled. I had decided I wasn't going to use them for direct deposit for my disability so I opened a bank account. (It not that I never couldn't open a "real" bank account. I just chose not to) I moved from the town I lived in about four years ago. At that time I had to close my bank account and was using AccountNow for direct deposit. Several years ago, I opened a bank account after divorcing my ex-husband but decided that half of my Social Security would still be deposited into my AccountNow account.

Ok, so I called a few months ago about my account, these people are ridiculous, they take you through so many changes about your money. They lock you out of your account and then say "Send info via email." Try and send. Always say invalid address then you fax it and they swear they never got it! These people are like tape recorder. I hate I got involved with them. I wish I would've read the reviews first. I really don't like these people at all. I will never ever recommend them to anyone!!! EVER!!!

I had just started services with AccountNow and have yet to receive my card. I setup my direct deposit and have my full check in the acct and cannot access my money. I waited the allowed time frame and still have no card. They have the audacity to charge me 25.00 to get another card shipped. This is a BS company. I highly recommend NOT to use.

I also was a victim of this company as of May 1st 2017. My unemployment checks were deposited here. Silly me. After 2 deposits went to Krogers to draw money to pay rent. Checked online account while waiting in customer service line only to see that someone withdrew money from an atm clear across town. Now I checked my balance before going to Krogers which is about 3 min away from my home. All was there. Contacted them. The people who accessed my funds from an atm how is that possible when I had the only card and my pin no one knows? Files the dispute only to be told the same as one of the previous complainants that no error was found but under the F.D.I. C rules and regulations promises to protect my money. I also had to make arrangements with leading office and borrow money from family members to accommodate. Also contacted Green Dot bank which couldn't help.

I had an AccountNow account. Customer services stated that they were notified that my card could have been compromised. So instead of them calling and checking with me to see if everything was ok, they then processed to cancel the card that I'm currently using where my direct deposit into and then sends the new card to an old address that I updated 2 years earlier and told me there is nothing they can do. I would have to pay $25 to get a new card within 3-5 days or I would have to wait for it to come in the mail. Nobody could answer where or how my card was compromised, they just cancel the card. I would never recommend this company to anyone. How the hell you hold my money? On some we got a notification that the card could be not for certain but could be compromised.

I wanted to put some $$ from one account to my other account that my son had access to so he could eat. He had no money to get any food at all!!! He is a truck driver and his last paycheck was screwed up... THEY WILL NOT LET YOU MOVE $$ BETWEEN YOUR OWN ACCOUNTS AT ALL. I have been with them for over 6 years but will leave them as soon as my SSDI goes on a different account. Do not use them at all. Also when I asked I was told their customer service was in India, Now corporate is telling me they are not in India... someone is not telling me the truth but then I am not surprised with account now. Never use them again!

Where is my money. I have done everything that they asked and 3 months later still no money and it's my kids' school money. This is so sad. School started Thursday and I still wasn't able to see no money. I really do hate that my co workers told me about this Account Now. They lie and lie and lie. I just want my money. They never have to worry about me or my kids or my co workers. I tell everybody account now is bad. Go to your own bank. They just wait to take your money.

This is the worst company that I have ever done business with. I am 55 years old and have never been so angry with a company. 72 hours to release the hold on my card, I was told. I knew something wasn't right when I submitted my legal documents, but what choice did I have. The customer service is lousy and contains no answers. I accidentally called NetSpend and couldn't believe that I finally got a real professional person. Turned out to be the wrong company. Showed me that Account Now is the worst company ever. Still no update, or answers on the release of my card, no corporate number to call, nor no access to my $1,000. That they are collecting interest from. DO NOT GET OR USE THIS COMPANY'S CARD. PUT THEM OUT OF BUSINESS!

To make a long story short, I accidentally blocked one of my cards. I didn't know that would shut down my checking account as well. When I tried to speak with a rep, I was told that they couldn't reverse what an automated system did. What??? They can however, let me withdraw money from an ATM on some "one time only." B.s. That does not make any sense. To make matters worse, my direct deposit got rejected and sent back to my employer. Straight bull.

I made the mistake of loading $160.00 the first time using this card, it deducted 9.95 for its service fee and showed a balance of $140.00. Now I may not be a math genius but I'm pretty sure I was missing an additional $10.00. Now it may just be $10 but that's besides the point. When I called the customer service numbers there are absolutely no options to speak to an actual person. Their website just gives you a list of 3 P.O. boxes to write to, I did some digging and found out they were owned by Green Dot Inc. Great! I thought so I called them. They were unable to help me. The operator didn't even know how and told me to call back in 30 minutes. Long story short I was never able to speak to anyone about what happened and find out why this is a brand new card, there were no pending payments and even the transaction history shows my account going from 160 to 140 with only one transaction of 9.95 so it doesn't make any sense.

This is by far the worst ** card company on the face of the planet. I've had this card for over 3 years and have never had any problems or issues until now. I can't access my money. I can't change my pin number. I can't use my card and calling this sorry ** company is like asking a puppy not to piss on your floor. All I keep getting is a stupid ** automated system that does absolutely nothing for me. I'm definitely going to a regular bank or a different company.

My social security is deposited into their online bank. They locked my account because of failed attempts to access my account. It was me trying to get into my online account. I never carry my card. I am working out of town. They shut my account down because I wired myself emergency funds via MoneyGram. I have proven my identity. Via security questions multiple times. Faxed documents with acknowledgment receipts and they claim to never get them.

It takes more than 1 hour to get to a live person and then it is absolutely terrible customer service. I had an unauthorized ATM withdrawal in another state over 500 miles away. I notified them immediately and they will not give me my money back. No letter just customer service telling me No error found. No information about the investigation. Because there was none.

I have had an account for only 2 months. I have 2 checks deposited from social security. That is all I have to live on. They have held my money for over a week and I can't get a dime off of it. They claimed I would be receiving a new but haven't gotten it yet. What I have left is all the money I have to live on. I can't get a penny of it now. Still haven't gotten not a penny to buy my medicine or groceries for any thing.

I have been with AccountNow for quite a while now. I have not had many major issues, but the minor issue that I do have are hard to get resolved in a timely manner. My account was hacked and I called in to the customer service number, the same day. Informed them of the hack and they shut down my account and reissued me a new card. This all happened on 8/3. Here we are on 8/9 and I still do not have my card or my money back on my account. I have no way of getting my money out.

Card Suspended. Do not use this card. I had my federal deposited without a problem and now that my state is pending a slew of documentation in order for the funds to be released. They should have requested all this information up front when the card was initially opened to spare customers the headache.

AccountNow can someone help? I deposit $20 dollars into my account yesterday through MoneyGram. I haven't receive it yet but when I log into my AccountNow account it said $20 was credit. Can someone tell me? How do work? I haven't got my money on my card yet. My account says $5.05 in my account but my $20 dollars will I get it tomorrow??

This is the first and the last time I will be using these people. Yes I should have read the reviews on these people first but I figured because they were from MetaBank just like Netspend everything would be fine. BOY WAS I WRONG. I had my tax refund put on my card mind you. I fought with the IRS to get my tax refund amended because everything was put in wrong. So it took me since Feb. to now to finally get things straightened out with the IRS.

I've been using AccountNow since about 2009. I've had a few problems and account now always caught it, and shut down my card, and then sent me a new one. Ironically, since I relocated from Chicago to Indianapolis. This new one started on 7/19/17. A request by mail from "National Bank" for 1290.95 cents was permitted to be removed from my account, and then a card to card transfer for 500 dollars. I immediately contacted account now, and they shut down my bank account. So now, I have no way of getting my money out of the account, then, I sent in all the dispute forms they asked for to try and get my money back and they've told me they can not do anything for 10 more business days.

I've been with them for 11 yrs now. They allowed someone to purchase something for $200 at Best buy in Boston, then when I went to pay for car repair they said it had declined and I know I had money on it. I just got paid and the only thing I paid for was some tires. When I called the rep told me "he had to shut my account down until 3 pm Monday because it was the weekend," so I had to leave my car in the shop until I get the money which never happened but I still had to pay storage space and didn't get all my money back.

I was asked to fax my driver's license, social security card and bank card to a designated number. I was informed the next day that items were received and no further action was needed. I called customer service and they confirmed the recorded info was correct and it would take 24 to 72 hours to release account. 72 hours later still nothing so I call customer service and more documents required and another 72 hours. Funds are there but I cannot access account even though I have the card in my possession because card is not accessible. No one to speak to in main office because they don't accept calls.

I had this card for only a few months. They have froze my account twice due to many deposits. Wait what? Too many deposits? What the hell? I thought that's what these cards were for to upload money on them. Well according to them you can only make a very limited amount of deposits. Well I work for uber and I cash out every day at the end of my shift. They closed my account without even contacting me what kind of crap is that? I deposited my money and now my money is in limbo because of this dumb ** company. I had a bill to pay today now I can't do it. Don't use this company unless you want all kinds of stipulations on what you can do or not.

After having my wallet stolen, I contacted customer service. Instead of them cancelling my card and sending me another; my account was frozen and no access to my funds was available. This was due to the representative not being able to understand what I was saying (He mispronounced his own name!). When he was trying to enter my security questions into the system. I was then told I had to send in documents to prove my identity. Problem was my id was in my wallet along with my bank card, something I had already told the rep!

AccountNow is a scam, they send you in circle of your own money, can't get no help with your account, and they rarely speak proper English. They have been holding my money over 30 days. Can't even access my account or retrieve my money off my card. It been blocked.

First, I never received a card and when I called them to let them know they charged me 10 dollars for an replacement. Then I called to activate the new card and it read off 2 cards on my account and I pressed the menu to report a card never received and they blocked the new card I was activating. After talking to customer service I was informed that they would have to send me another card for 10 more dollars. I had my payroll deposited on this card and now I have to wait 7-10 business days to get access to my money. Later I tried to find out if my check was deposited to the card and they had blocked my online access stating that I can't access my account until I receive the new card. Please, if you can avoid using them I'd suggest that to everyone. Netspend is the best prepaid company I've every used!

I lost my card on 6/20 and reported it lost through the automated system so not only do I not have access to my funds, I'm waiting on a new card, and on 6/23 a new card come in mail. So when I tried to activate it it wouldn't go through and I tried online and via phone so I gave up and called during business hours... just for them to tell me that was NOT my replacement card. It's the same card I had just sent because the one I reported lost was compromised which I don't understand how. And then they KEPT saying I ACCIDENTALLY reported the card lost and I called to report it lost intentionally because I couldn't find it so not only was the card I lost turned off so was the one they sent in the mail and wasn't allowed to be activated. So I was told I could either pay 25 dollars to expedite it which would be 3-5days or wait 7-10 days for the new one that was already in the mail to be sent.

My card was lost so I called for a new one (replacement card) and was told 7 to 10 business days. So I waited. Then, I didn't receive the card in which I was supposed to so they cancelled it and told me they could send me a new one. Another 7 to 10 business days, or they would cut me a check but I would have to wait another 7 to 14 days for it. I have money on there that I have worked for and I feel they are holding it. I have bills to pay and places to go. And that takes money that they are not going to let me borrow from their pockets in the meantime. I will never do direct deposit with them ever again! TERRIBLE AND UNREASONABLE!

I thought I would give the AccountNow Visa debit card a try. Little did I know, and part of it is my fault for not reading the fees very closely, that there were be a dollar fee every time I use my debit card. I was charged on Amazon an extra dollar, I was charged even when I used my pin, and I was also charged when it was ran as credit. It may not seem like much but who does not use their debit card almost everywhere now? I will be going back to my old prepaid debit card.

Why the hell do credit card companies insist on sending and sending and continuously send consumers credit card offers in the mail? I've written letters to credit bureaus to opt-out, letters to the credit card people to opt-out and telling them I'm not interested. This has gotten out of hand in today's world, it can give anyone a freaking heart attack!

HORRIBLE!! Without asking they sent me a gold card. I activated it and told the terms conditions over the phone. I had card 2 months never used it! Loaded it bc I didn't have my bank card or Netspend. $20 down the drain for 9.95 monthly fee for a card I never used. Customer service pz were negligent and not helpful all. I'm a college student and a mother and I like being ripped off. These guys are FRAUDS!

I brought up the no surcharge ATM's around me the other day & proceeded to the closest one. It was supposed to be no surcharge, right sol. The ATM charged me $3 plus AccountNow charged me $2.50 for transaction. I called to see if I could get my $3 back since it was supposed to be no surcharge ATM. The guy, who I could hardly understand, told me that it was up to the store to charge the $3, little did he know I had already checked with the store & they told me that it was up to the card owner, which is AccountNow. Well anyway I didn't get my $3 back from anyone. They've changed the ATM's we're used to. I was only paying the $2.50 to AccountNow but now I'm paying a total of $5.50 for access to my own money. I don't think so.

No phone numbers work anymore to contact AccountNow! My card was declined after adding money today when I tried to pay an important bill. I try calling the Cust Serv number on the back of my card and after a long silence finally I get a message that says, "Your call cannot be completed as dialed. Please check the number and dial again"! I look them up on-line and try calling literally every number I can find on-line to contact them and NONE OF THEM WORK! Help!

Account Now is one of the worst companies I've ever dealt with. I needed them to transfer funds from a closed card to a card I have now. What did they do. They sent out a new card with my direct deposit. When you call they consistently give you repetitious talk and will not answer your question you asked. It took my military background to bark at a man for him to say, “Yes we goofed on our end.” They told me the day I called the card was shipped, but each day after, it was a different story. Because of these idiots ** my money I lost my housing and became homeless.

On May 1, 2017 my AccountNow card was compromised, I didn't realize it until I was in Walmart buying food for my kids. I get to the checkout and swipe my card only for it to decline. Knowing I had about $560.00 on my card. Needless to say I had to leave the store without my food. I proceeded to call the customer service number provided on my card and a woman which I could not understand told me to file an dispute. So I did.

Went to a kiosk at the mall. Was gonna buy something. Changed my mind. The man canceled the transaction and gave me a receipt. This company still took my money $987 and made me fill out a dispute form and wait for like 15 days and it was 2 weeks before Christmas and I had adopted a family. I will never do business with them again!

AccountNow has deposited my brother's SSI check into an account and has it pending. When we call we never get a live agent to answer. We have contacted the Social Security office and has confirmed that his check was deposited on a certain date. After calling the number on the back of his card, to no avail have we spoken to a customer service LIVE PERSON as of today. This card service has been a disservice to us and my brother. We will be contacting an attorney to file charges with this company. We have five to six different prompts to choose from and none of them has given us a live person yet. Looking for a solution immediately.

I am on hold again - this will be the 8th person I have been transferred to. I used the bill pay service and this is the 4th check that has been lost in the mail. I get conflicting stories from each rep I have had to speak with. They say I have to wait 90 days and it's been about 80 days. So I have to put a stop payment and be charged $200.00 each lost check and then I should be refunded in 10 business days. WOW. That really makes sense. Account now is the biggest FRAUD. Beware and do not open an account. If you don't believe, read the thousands of other complaints. This company needs to be shut down!!!!

April 23 I loaded my money on my card w/ green dot. Now on the 24th I tried to get money from the atm it gave me a code unauthorized user??? So now I'm sitting at a gas station with no cash and a new born needing to get home on the other side of town??? Called customer not so service... They tell me there is a block on my card due to suspicious transactions??? Yada yada send in ID ss and bills in my name.. I did and it said succefully uploaded and it will take 24 to 72hrs??? Now the 26 of April they tell me they received it but was blank now they want a fax... So I did now another 24-72... Asked for a supervisor serial time and the young lady kept repeating the same thing over and over sounding like a robot so I tell her again "Ma'am I'd like to speak to a supervisor." she hung up???

I had been with AccountNow for years. On February 12, 2017 my card was compromised. It was useless trying to contact anyone on Sunday so the next day I contacted AccountNow. It was more like pulling a hard boiled egg thru my nose. They were not helpful at all. After explaining to them that my paycheck was on this card and that someone on the west coast was using my card while I was trying to use my card in a store here on the east coast. They had me to download applications to send in. This was done like three times and I kept calling to check on the status.

I usually get my direct deposit at 5 am the day before or day of I get paid by my employer... which is in a Thursday or Friday. It is now Sat. 1 1230 am CST... and I still didn't get my deposit from my employer which was sent on Wed. I wish that I could reach through the phone and slap these reps. I want to know where my money is? No one is going to pay my late fees on my bills. Don't use this card service. I sat on the phone for 2 hrs waiting on a rep. If I wanted a sup I got placed back on hold for I don't know how long then hung up on. I am canceling all of it.

I've had an account with them for about 10 years. And let me tell you if you have an issue it's going to be a pain in the ** to get the issue resolved. Long story short I called 2 months ahead of time before my ATM was going to expire, 1st card got sent back for some unknown reason, 2nd card I had them change my address to my UPS box and that got sent back because they failed to put in my box number, 3rd time calling to update once again to have them put in my box number and now waiting on it again! Not to mention now my current card is expired.

I have been with AccountNow since 2006 (but actively used the card since 2008 when I got my Tax Refund deposited on the card). When I tell you that I have had hardly ANY issues with this card until recently I am not lying. Other than card updates, I never contacted them for anything even though I know other people who have had issues with their cards. This is where things went downhill quickly. When I ended up getting my card "phished" (apparently someone used a scanner and took all the money off my card) I called to let them know what happened and they decided to send me another card. When I first talked to their Customer Service department (I'll get on them later on) the rep said that if they were able to get my money back I would be able to immediately get it back. Well they did indeed get my money back BUT I had to file a dispute for MY OWN MONEY which pushed things back another week.

I had my tax refund deposited to this account on Mar 8th. They froze my account on Sun and I called Mon. They requested documents and I sent those. They told me the issue would be resolved within 24-72 hrs. As of 7 pm central time 72 hrs later they still haven't released the money. I may be able to help others... if you will file a complaint with the attorney general in your local state and the state of California also call Visa and file a complaint @www.bbb.org online. For the state of CA you probably get your money. My advice to anyone is never open a account with AccountNow, Green Dot or MetaBank. Also never use any card that's not FDIC backed.

I had my money deposited on to my AccountNow card thru Green Dot & they placed a block on my card. Told me to send in verification documents which I did. I waited for three weeks before they told me they approved my documents but couldn't lift the block but they were going to mail me a check which would take an additional 2 weeks! VERY INCONVENIENT and INCONSIDERATE. They keep saying there is nobody I can talk to above them which sounds like a scam. I have my entire income tax just on the card that I can't touch! I will be contacting my lawyer. Something is not right.

My goodness where to start, I've had this card for right about 2 years, I've had nothing but problems since the beginning. Why did I stay so long? Well it's really important for me to get my money when I need it and the only thing this company did 85% of the time was allow my check to get deposited two days early but even sometimes that went wrong. I try to get people chances to prove they are worth me keeping their service and keep my life as simple as possible but after today I had enough. I can say every single time Ive had to call customer service they were 100% absolutely no help. They never offer to go above and beyond. They never offer to "see what they can do". They never offer to escalate the case. They never offer anything at all.

This is the worst company, they have blocked my fiancé card for some unknown reason stating he had excessive usage but we have been with them for two years and it's always something. Now they have basically took over $5000 and we have sent in all verification that they asked for but they always seem to come up with different things. I need to know is there anyone I can reach out to about this situation because we are in need of our money. DO NOT TRUST THESE PEOPLE OR THEIR PREPAID CARDS!

I am a user of the AccountNow card when it was owned by Metabank. I had no issues over past 2 years. I recently find out that Green Dot has taken ownership. I am furious they have blocked several of my relatives' cards with their tax refund checks on them... I myself had a issue with them 3 years ago when I purchased a reloadable Green Dot card to send my granddaughter money for her junior dues of 200$... I purchase it at Walgreens. Once I arrived at work 20 minutes later my $200.00 was gone without a trace...

I really should have read these reviews before I used this card (I'm really trying my hardest not to curse). I get my tax money on the card. I tried to buy some furniture. Swipe the card, didn't work. Went to atmosphere, didn't work. The only thing I could do was cash back. I had to do it a lot of times to get the right of money and because I did that they put a restriction on my account. Now I have to send in documents proving that I'm me. This is the most horrible card company ever. I wish there was a way to put them out of business. People shouldn't have to go through this for the own dam money.

I'd found AccountNow in an online article about ways to transfer funds between people. I was looking for something like Google Wallet, but to be used with someone who does not have a bank account or other major bank debit card, in order to receive the money. This article claimed that Account Now is a way to transfer funds between people. My friend and I, between applying, waiting, setting up online account, activating card and finally finding out the truth, spent hours directly and more waiting time on this. We finally found out that the AccountNow card cannot be used to transfer funds between people. The company only wants to receive directly deposited paychecks, benefit checks, and tax refund checks, besides cash reloads at physical locations. If my friend and I had a joint account in another institution, we could transfer funds, but it would take days! I would like this card not to be misrepresented as a vehicle for transfers between people.

I've had AccountNow for a few years. It was really good. I got my deposits a few days early, my tax refund always came a week before the actual due date, and they showed pending deposits. Well, I had to replace my card and got a brand new card with a new account. It was issued by green dot bank. IT FREAKING SUCKS!!! Do not waste your time using AccountNow.

I had a hard time getting my money from the IRS and when I saw they deposit it and I thought they was go send me a paper check but something told me to call IRS, they told me that my money was on a card (my mother in law did my taxes) so I didn't see nothing of it. She give me numbers to call to see which card holder had my money. Finally found out. Im getting happy thinking "one more step till I have it." I called accountnow, they told me send over info stating I'm the person so I did with no problem. I BEEN SENDING THINGS OVER GOING ON 3 MONTHS NOW!!!

After having a AccountNow account for the past 2 years and prior. My account was hacked by someone using the email address: **. All that changed within a 24 hour period after signing into my account yesterday. I tried to login and now my password didn't work. So I clicked on forgot my password and an unknown email address shows up. Come to find out that someone deposited two amounts and then transferred the money to another account.

I called customer service in regards to a company signing me up for an autoship program for a product without notification and couldn't find a way to contact them and wished to cancel the upcoming payment. Simple enough request. Somehow the representative took this to mean that my card had been compromised, despite me stating that it wasn't the case, and put a hold on my account. She then told me she couldn't undo it without me submitting proof of ID and residence to correct this.

I put money on their card one time to pay my MetroPCS phone bill. So I go home and then they tell me to wait 24 hours. So I do. Then I pay my phone bill online. It comes back invalid card. So I wait for 30 mins and try online again. Still invalid card. So I call AccountNow. They tell me it's not them. They can see on my account. They tell me to call MetroPCS. So I drive 15 miles to a gas station. They run the card for 5 dollars. It won't go through. Remind you all online or show I have $30.05 in my account. I drive back home. Call AccountNow back. They can't even see where I tried at the gas station. And they can only see where I tried one time at my MetroPCS. So I call MetroPCS. Me and MetroPCS try 7 more times. Then the guy from MetroPCS 3-way called AccountNow. And we spent 1 and a half hours on the 3-way call. Remind you all all this time my phone is off. I have to narrow a home.

I received an AccountNow prepaid card in the main. I loaded it at one of the vendors that it had on the list they sent with the card. Now I cannot access my money because they have no proof of my identity. Every time I call I get a laundry list of things I need to do in order to verify. Why did they take my $800 with no proof, but now I can't access my money? I have been fighting this a year now and I am no closer to getting my money back.

Please do NOT use this card. They are scam. I'm in the process of suing for $124.00 they owe me that they refuse to refund back to my account. On Dec 13th 2016 I arranged a bill payment for $124.00 for my auto loan I had. Did the bill pay option which is easier for me because I live in FL and my car loan is in PA. They claim I had put the wrong account number which was false. I confirmed the same account number with the bank which is the same account I been using for 2yrs now. I got a call from the bank on Christmas eve saying they never received my payment. Instantly I called AccountNow and they have been running me in circles since then.

On 13/19/16 I submitted a routing and checking account number provided to me by AccountNow to my payroll administrator to supply funds for a prepaid debit card I had used once by loading money. On 12/23/2016 my funds were disburse 900.00 going to the checking account number provided to me by AccountNow. Green Dot bank. My payroll administrator, Paylocity tracked to the bank and filed it as deposited. On 12/23/2016, I tried to check the balance and found that the cash was not there. After 5 calls to AccountNow, being looped through the prompting for 3 hours, I finally got to speak to a agent. I was informed that there was no record of the fund being deposited. After stating that my payroll administrator tracked and confirmed that the funds was in Green Dot bank. I was told there was nothing they could do until they got instructions from my administrator.

We had our tax refund deposited on this card in Feb. 2016. We have yet to receive it. They had asked for verification several times and we have forwarded this to them on 4 different occasions by two different processes. They are still holding the funds claiming they cannot identify my husband's identity. Now when we call, it doesn't even go through. It automatically disconnects the call. I'm urging anyone who reads this to please join with me in starting a class action suit. Not only have my husband and I been affected, but also our friends whom we recommended this card too.

Great customer service at Christmas time. They used to go by amount. Now it is 15 transactions and you pay 10.00 a month for this. Was out shopping and was declined and this is why. Thanks. Now that Green Dot has bought you, you can kiss my **. I am back with BBVA now, A NORMAL BANK.

I have two jobs, and had both companies load my direct deposit on my Account now prepaid Visa card. On the Friday after Thanksgiving 2016, I had two direct deposits added to my account. I checked my balance in the morning, and about two hours later, I checked again, and noticed my balance dropped by over $500, and I had not left my home. I called company and found out there were two cash advances of over $500 made on my account at the same location over 30 miles from my home. I disputed these charges, and sent in the proper paperwork, and was told they cannot do anything to help me. Please stay away from this company. Customer service is in India, and they do not speak English very well, and the worst part is that they will let people steal your money. Stay away.

AccountNow is the worst prepaid card I ever use in over 30 years. I set up account with them. The lady on the other end of the phone call put the wrong name on my account. When I address this issue they told me I had to send in documents to verify my name. I jump through hoops trying to get this done for five days. I received a email from someone, somewhere stating that it was the direct deposit department fax my ID, and ss# over to later find out this wasn't account now fax number.

I don't care if it a 1.00 to a million dollars. Who are you account now to give my money away without my ok. You will respond. I'm not calling you ** up. You fix it. I want my money back TODAY. FREE CREDIT FUN.COM SCAMMERS AND LIKE YOU COULDN'T TELL. GET MY ** MONEY NOW.

I was with AccountNow for almost 4 years. Over those years I had my account hacked 2-3 times. The last account that I had with them, I filed a dispute and after doing so, I received a new card. A few days later they closed my account without any notification of them doing so which resulted in my bills not getting paid and late fees kept accumulating. I advise to EVERYONE not to choose to do business with AccountNow or Ready Debit, both are with the same bank. Please, do your research before you choose a prepaid card company.

Terrible service here! One cannot get anywhere with them, you cannot speak to a live representative at any time. 14 days ago... I had my Visa/Debit card number hacked. A duplicate card was made in Arizona and someone made fraudulent transactions at various Fry's stores throughout Arizona, this drained my account. I immediately canceled my two jobs direct deposits... However, AccountNow has NOT responded, nor have they refunded my money, and now my bills have gone unpaid on time, and accruing charges for late fees, they were set up on Auto-renewal. I have filed all the necessary claims: Bancorp fraud claims, Police Reports, Claim of Identity theft with the Federal Trade Commission, and with the Consumer Protection agencies... Next is the BBB.

I filed dispute almost 2 months ago... the final review has passed. Every time I call it's the same thing - "We will have someone call you back." I call every day and they say the same thing. I called the company I disputed and they said the returned the money 2 weeks ago. You can't be transferred to the dispute department. This is ridiculous. Also didn't know I'm being charged $1.00 each charge. $2.50 fee for using my account number to pay bills. I will using different company with my direct deposit asap.

I called to ask where my replacement card was since mine was set to expire next month. After 10 minutes of one automated option menu to another I evidently pressed the wrong number to what I thought would get me someone to speak to but evidently reported my card lost instead. Soon after I was notified that my card was deactivated. When I finally got someone to talk to they basically refused to help me saying there was nothing they could do which means that I cannot access my money for 5-7 days until the new card arrives... GREAT. Paycheck gets deposited and I can't access my money or pay my bills. (But yet the deposit will go through????). Oh... But I could expedite the replacement card for $25.00. DO YOURSELF A FAVOR AND DO NOT USE THIS COMPANY. If they won't help a loyal customer.

I received my first check quickly and now this month I guess they are not issuing my check early. I watch everybody get their funds but me early. This card is a lost cause. I only had it for a month and I'm ready to switch it already. When I speak to someone over the phone all they tell me is they haven't received my deposit. Bull crap. They make it hard to even talk to the customer service dept. DO NOT GET THIS CARD. A RIP OFF. THEY SHOULD NOT ADVERTISED 2 DAYS EARLY. BS.

I would advise anyone using account now to not. They have hidden fees that they don't tell you about as well as money mysteriously disappears out of accounts. Well mine at least. When I went to speak to an actual customer service representative I was never able to. I called 9 TIMES!!! Garbage, straight garbage!!

Well these guys are the absolute worst. Disgraceful customer service... Overcharge fees constantly... Lock your funds whenever they feel like because they have no security. Go to NetSpend or one of the other prepaids before using this one. AccountNow is GREEN DOT... HORRIBLE... Walmart money cards and these I would strongly recommend to STAY AWAY from. A representative even swore over the phone at me saying... "maybe you should keep good credit then **"... LMAO. Hilarious and ignorant. Don't even start to describe these scam artist cheats.

I been with AccountNow four years having SSI direct deposit on my card. So one day they going to put a lock on my card cause I went out of town. When I came back in town I could not get my money cause they thought someone stole my card so they going to tell me to send a verification of my address so they can know it's really me using my card. I had to pay my rent. They would not give me my money. They are crooks. Once I get my money I would never go back to them. If they don't give me my money they will be seeing me in court.