21st Mortgage Corporation Reviews

My trailer was immobilized and there wasn't a title on it. The bank of the girl that we bought the trailer from gave me a copy of these papers and said that the trailer was leased. We've come to find out it wasn't legal but at the time, we didn't know. She had to go and get a title done before she could sell the trailers. I hated the first rep from 21st Mortgage that I talked to. Instead of explaining it to me, he told me he could no longer help us and hung up on me a couple of times. And "I don't have time for this" is what his exact words to me were. He was very rude. I called back and spoke to a manager who explained the process to me. He said that if we get the title, they can help me but we have to start over after the month. We got the title in two weeks and we went through another rep, Adam. He was real nice and everything was great. But because of what happened previously, I wasn't really happy with 21st Mortgage.

The home loan process with 21st Mortgage went well. I did everything over the phone and the internet and the rep kept me updated, called and emailed me. Also, he was very responsive. All in all, they were very good.

I lived in a trailer park and when I told the office I needed refinance, they had a few suggestions. 21st Mortgage was one that they recommended to me, so I went with them. They were helpful but it was a very long and slow process. They had me do everything online through email, and it was a difficult process because I’d end up sending the same thing three times. Then, I got paperwork and was told that it was no good, but then I was told to use it anyway. So, there were a lot of hiccups. Also, I wasn’t told about the cost. I didn’t have to pay anything out of pocket to do the refinance, so I assume that it was added to my loan. On the other hand, the rep answered all my questions within a couple of days. I could call him and ask questions to make sure I was doing my end right. Eventually, we got it all sorted out.

This is to let you know that my family was given a big burden and it was lifted due to the help of Michael ** and Adam ** who help us get out of a hole and giving us a chance to recover. Thank you 21st Mortgage.

21st Mortgage Corporation were the only people that loaned on manufactured homes in Texas. My wife handled the loan process. She sent a lot of email back and forth and everything clicked. The rep stayed on top of it so it was good all the way through. The only problem we had was I had to re-sign some of the papers because when they faxed them over to the people in Oregon, they cut off one side of them. But, we got that resolved. It was painless for me. It was a good experience and everything went quick.

21st Mortgage Corporation had a good rating and they were recommended by the park that we were buying our home in. The guy that we dealt with through couldn't have been better. I'm one of those people that when I want to know something, I want to know it now and he was very responsive. He got back to me right away. He also walked me through the whole process so I was grateful that they were that much helpful. They closed the week earlier than we anticipated. It was a smooth process.

Our realtor recommended 21st Mortgage and the loan process was wonderful. We did it over the phone because we were snowed out in Big Bear. We’re in Palm Spring and it was raining there, too. George, the person that I talked to, was very kind and considerate and answered all my questions. He called me when he said he will and everything was positive. I’m very impressed. He called me and I faxed some things to him through the hotel we were staying at. He said he was going to check on our credit. He called me back in a half hour and said I was approved.

I was buying a manufactured home and 21st Mortgage Corporation seemed to be the best to work with. We were buying a home in Ohio while we were still in Florida, so it was a very difficult process. Everything had to be emailed, faxed, or mostly by computer and a tremendous amount of phone calls. But the loan processor was absolutely fantastic, very patient, understanding and prompt to get back to me. Also, the process took around five to six weeks and I was very pleased.

I have a manufactured home and it had been moved and I was trying to consolidate some debt and do some remodeling. There’s not a lot of companies out there that refinance and there’s not a lot to choose from when it comes to moving a manufactured home. Also, I didn’t know anything in my place so it’s kinda limited for us to do. 21st Mortgage was referred by another company that I was given. A lot of the discussion for the home loan process was done through email and I had to ask a lot of questions to get answers. I also had to pick up the phone a couple of times and ask specific questions that I was unclear on. The process ended well and it was good. I’d recommend 21st Mortgage.

I had a good experience with 21st Mortgage Corporation and the representative was good. They would send stuff to him, I’d fill it out and then he’d fax it to them and everything worked. I’m paying the mortgage off early so I made an extra $5,000 payment to the principal. The lady I talked to handled it well and explained how we would do it. She made it a regular payment over the phone. And by doing it that way, we can make sure that it got applied to the right thing. She was afraid that sometimes when the mail goes to the home office, they don’t always work. Plus, there was no cost involved with paying over the phone, so it worked quite well.

I bought a Solitaire mobile home. I suspected I was gonna have a hard time getting a loan. Four of single wired to the bank without having to failed bunch down so I’ve decided to go with 21st Mortgage. It was convenient because it was through the Solitaire dealership that I bought my house at. The guys at the dealership dealt with them, but I had to provide copies of my tax returns for 2015 and 2016 and proof of income, pay stub and a few other things we gotta have to gather up which was not a big deal. I got a run like a credit check and had to turn all that in. They approved me and about a week and a half later I’ve closed on the house. It all went well. In a nutshell, that helped me. I’d recommend them to anybody.

My experience with 21st Mortgage was frustrating. They would ask for copies of paperwork. We would send it and 21st Mortgage turns around and asks for it again. They either lose it or they never look at what they get.

21st Mortgage was recommended to us through our broker and I applied for a home loan with them. However, it took months for the home loan to finally be processed. Then, after we got down to the final card, they kept requesting information that was unavailable to provide. They wanted me to provide information on stopping payment on a check for a certain date when the pay period for that transaction had not even been processed yet. I went back to them and told them, "I can't provide that to you. I've provided you with all the documentation that I have, but I can't produce something that hasn't been generated yet." But they said I have to have that information. So, once that information was generated, I sent it back to them, but then they then asked for something more absurd.

My experience with 21st Mortgage has been wonderful. There's not a whole lot of companies that will finance or refinance a manufactured home and they don't know how to handle what these homes are worth but 21st Mortgage handled it perfectly. They were attentive and they seem to be on their game. They followed up on their calls and later to plan how it was going. Not all loaners want to put in a plan and an option to pay the loan off a little early because they realize that they could make more money if they let it stretch out. But 21st Mortgage offered that and I liked it.

21st Mortgage Corporation is the company I went through for my house loan. The process was very good and the reps behaved well and did a good job for me. Overall, my experience was good and very professional. Keep up the good work.

21st Mortgage was a common place to go through for a mobile home mortgage in Flagstaff, Arizona. The loan process had to be done long distance so there was a lot of attaching emails and paperwork back and forth. It wasn’t as easy as sitting down with somebody and it did take a while but it still worked out fine. It was orderly and detailed. The representatives were good and responsive and they conveyed the requirements easily from email to email. I had to do a lot of hoop jumping to get the loan but it was very laid out for me so that was good. Plus, I didn’t have to ask a lot of questions twice.

I got on the internet and the 21st Mortgage Corporation was the first thing that popped up so I went with it. The home loan process was a pain. You think you got everything then they have a list of five more things you need. You get those five things then you get an order of two things. You get those two things then another three things pop up. After I got it and everything went through, I kind of looked them up on the internet and found that there are a lot of bad reviews about the company.

I bought my pretty fat home in Florida and the place where I bought it from, they got 21st Mortgage. However, the interest is high at 9% and they didn't compare where I could get a lower mortgage. 30 years ago I got a mortgage on my house for 8% and this for 9% now when things are much lower was out of line. That's what I'm upset about. But it's fine. I'm here in Illinois and the reps went ahead and did all the work. They were also very nice, easy to get a hold of and they gave me information. I've had no problem with them.

Our entire transaction took several months from our initial application, and approval, through the time it took for our former home to sell. 21st Century staff were patient, understanding, responsive, and consistently professional. We appreciate it.

There was a realtor a while back when I was looking for a house and it's one of my neighbors. He's the one that recommended 21st Mortgage. I was originally looking for a place in Oklahoma and that didn't pan out because of my brother's medical stuff. When I found something here in San Diego, I stayed with 21st because they had already approved me for a house through a VA loan in the beginning. But, we wound up going conventional because we found something that didn't qualify for the VA. The rep was great, and the people at the real estate agency that I went through down here loves him. He emailed me all the time, let me know what steps were done and what steps were needed to be done. As a couple of steps got checked off, he would update my checkoff list. He was awesome. It was a really good experience all the way through and I would definitely recommend them.

We wanted to have a little bit of flexibility of downpayment in the years for the house that we bought which was a manufactured home. 21st Mortgage Corporation have had a little more flexibility that fit our needs at the time. Ms. Joy ** was my contact then. I signed up and went through the whole process with her. She was very helpful, patient in answering all my questions and walked me through the steps of what was going to take place. She kept in communication with me when things were not moving along. The experience was great, smooth and very helpful.

I needed to find a company that could finance mobile homes. A person I work with had her loan through 21st Mortgage Corporation, so I went with them. The loan process with was very easy. We emailed back and forth and used the telephone. It wasn’t a big deal. I had a good experience with them and I’m satisfied.

After working with another company for about a year, I ended up finding 21st Mortgage and the process was fairly quick. Their representative was very good and helpful in giving me options of what I could do, what I needed to do. They were also very quick to respond to any questions.

21st Mortgage has a better interest rate than other companies. Also, we got the process done in about a week. However, we didn't realize that we were late for the payment. Their rep called and was really rude and demanding that we pay them. We assured them that we were going to make the payment within a couple of days and that we were just short on funds because of all the cost that we had to do for the mobile home, but they were unprofessional and they just wouldn't take it. We have never experienced anyone like that. My husband spoke to the manager and this manager replied the same way too. We qualified for the criteria that they were asking. On top of that, we also gave a 10 percent down. It's not like we're going to take off. That's not how you treat a first time customer or any customer. We're very dissatisfied.

When my brother found 21st Mortgage Corporation for me, it was the best option at the time. The home loan process went well. It went smoothly and it was a quick closing. Also, the representatives were courteous, and everything was good.

21st Mortgage financed my home I refinanced my mobile home. My experience was complicated but the guy that was helping me was very nice and has a lot of patience with me. Everything was done through e-mails and fax, which takes time but in the end, I can do what I need to do. Also, they were really helpful with me and they made it easy for me. I have a good experience with them.

I bought a mobile home and the dealer recommended 21st Mortgage. They'd finance my loan. I talked on the phone a couple of times with their representative who was in charge of gathering all my information. He was always emailing me and letting me know what items I needed to get together and submit to them. As I would submit the requirements, he would update my list until they get all the information together. They contacted me and let me know whether I was approved. It was a painless experience.

When we purchased the house, 21st Mortgage Corporation was the company that was used by the dealer we went with. Overall, it's been pretty good and easy. We've had the loan for a couple of years and just recently went through a refinance to put the house in my name and I stayed with them all. I did the refinancing online and then we went back-and-forth over the phone as well. The gentleman that I worked with made everything very easy. Everything went pretty well and smooth.

21st Mortgage Corporation financed manufactured homes, such as what I was buying and experience was very good. We did the loan process via email. Joe was very good at letting me know what I needed to do and everything that I needed to provide in order to get the process moving along and get everything taken care of. I have a lot of praise for Joe. He was great to work with and I highly recommend him.

I couldn't find anybody to finance a manufactured home except 21st Mortgage. The loan process took some time, but some of it is my fault because I was trying to keep up with everything. For the most part though, they weren't detailed enough or didn't know what they were doing. I've only bought one other house and that's 15 years ago, so there are a lot of stuff I didn't realize. But I'm still happy. It was a good experience.

I got a home loan from 21st Mortgage Corporation because they were willing to finance an older home. My experience with them was fine. Their representatives were able to answer my questions. But the home loan process was not simple. It took a while. Also, it’s a stressful thing for the person who’s trying to go through with the loan process. But be patient. When it’s over, then it’s done. I was also supposed to get set up for a payment every other week and it didn’t happen. I was thinking that I needed to call them to see what happened.

21st Mortgage was the only one that I found that would finance a mobile home and my experience with them was magnificent. Their rep made it so. Without him, I wouldn't have it done. If they had 200 of him, they would make a whole lot more money. But the ability to be able to e-sign would have been a lot easier. There's so many papers that needed to be scanned and this is for a first time home buyer. That was crazy. Nevertheless, I have recommended them.

The mobile home company chose 21st Mortgage. So far, I'm plenty happy with them and the loan process went really fast.

There aren't very many similar people that give out trailer loans like 21st Mortgage. I worked with Ken who was good about sending emails back and forth. And when he asked what kind of insurance we wanted, I said I wanted to keep my Erie Insurance because it's a bundled car and homeowners or renters. I already sent him the information for Erie but when we went to closing, I looked at the paper and on it was 21st Mortgage Insurance. But we went ahead and signed because I didn't know what was going on. So I sent him another email and he said, "Well, you have to call customer service now but you can have whatever insurance you want." And I said, "Well, you better believe it, it's $24 a month less, and that would add up in a year's time to a lot of money times 19 years, to like $5,000. Why should I put that on my loan?" So that was part of it and I still haven't got that done yet.

21st Mortgage Corporation seemed to be the No. 1 company dealing with mobile home mortgages. I did the loan process through email. I thought it was pretty cut-and-done. Usually, you just give them your information, they run the credit check and the approval, and then, give you a list of information of what you need to send in a checklist. You give them all the information. As long as everything checks out, then it's just pretty simple then it's done. If I needed to call, they always answered the phone. They were great.

21st Mortgage was the lending company that my agent recommended. They seemed fine in doing their job and making sure that I can pay back their money. The home loan process took only a couple of days and the representatives seemed to be pretty good. We got the loan and everything is good to go.

21st Mortgage has an embedded icon ad at the website that let us find the place we bought. I clicked on it and filled out an application and there were a lot of documents that had to be sent in but other than that, the process was quick and easy. I had lots of conversation and emails back-and-forth with their representatives. However, when we called the man who closed the loan since we've never received our copy of the title or the two registration stickers for our mobile home, he just passed us by giving a telephone number to call. He didn’t want anything to do with it anymore. We’ve already paid them to do those things at closing and we closed on March 15th. They already got their money but I’m not getting good service out of them over this and we've been waiting since. Everything else was fine and dandy but that’s really in our face right now and I'm disappointed.

21st Mortgage was offered to me so I just decided to go with them. The entire loan process seemed pretty easy. Everything has been okay and my wife took care of most of it.

We first applied for a home in January. After 3 weeks of waiting we were told the home wasn't on the correct property. We then chose another location in February and after weeks of waiting and being told multiple times we had everything turned in I called 21ST and was told that there were multiple documents still required. After turning them in the closing was scheduled for the end of March. We had some items that needed replaced and those items were done quickly.

21st Mortgage was the only one who would accept the mobile homes and the lands. The land was in my uncle's name and all other places would not accept that for some reason 'cause we're related. My experience was good but it took forever to process and that was the worst part of my loan experience. I literally applied for a 21st Mortgage loan last June and we just closed in February. But my monthly note was $334 and my flood insurance went up by $1. However, it's my whole payment changed and now it's $374. I just have to call them about that and 21st Mortgage said something about the escrow. The rep was helpful and working with him was good.

I hate having to deal with them - rude and unprofessional. Can't wait to get refinanced. Would recommend them to no one! Ever. Their loan process is shady and I think they are in cahoots with the trailer company. I was overcharged $1000.00 and it took months to get my money back.

I was in escrow for 52 days and it seemed like things were being held up at the end, many hoops to jump through for a loan that is less than a luxury vehicle. In the end, I have my own home and that's great, which makes me satisfied, but I'm not satisfied with my high interest rate (and I cannot shop around for a lower rate because 21st basically has a monopoly on mobile homes older than 1976).

When my husband passed away a few months ago, it was a very difficult time for me, but this mortgage company walked me through every step. Whenever I had a question, someone would get back to me quickly via either email or phone call. I will definitely use them again for any future purchases should I make any.

I contacted 21st Mortgage for a Chattel Loan and got a fast pre approval. Nicki ** was my loan officer and was very helpful, always returning emails or phone calls. Overall, the process was easy and I was happy with everything. I would recommend 21st Mortgage to anyone looking to buy a mobile home.

Lack of communication - Just a bad experience. We were to close on February 28, per 21st Mortgage, which we did. BUT we could not get the keys to our home until March 10th. So I end up paying for 2 places because of all the mess! Then I sent all the information to you for our homeowner's insurance and instead you used yours. I am getting bills for the other one and it is $24 less a year. I think I should be reimbursed for insurance and for 2 weeks of paying for a home I could not use. I know the closing company was very upset with how the whole closing went also.

Found this company to be very good though sometimes requiring same docs to be sent more than once. Efficient and personable to work with. Would definitely work with them again and loan officer Sterling ** was great to work with and should be commended for his efficiency.

If anyone of looking for a loan that they handle I highly recommend them. They are very quick and tell you exactly what is needed. The process is easy. The people are awesome to work with no matter how many questions you have.

21st Mortgage is fantastic. The staff was courteous and professional. Had it not been for their help, we would not been able to buy our home. The entire home loan process was done within 1 month. Joy ** was our lending agent. She was super. Thanks 21st Mortgage.

21st Mortgage was the only company I found which would give me a loan. The loan process was a bit long and tedious. I had to send a lot of information twice. Nevertheless, their representatives were easy to get hold of and were able to answer my questions.

The dealership told be about 21st Mortgage Corporation and the whole loan process went well. It was a lot easy and I didn't have any issues. I would recommend them.

My home was already financed through 21st so I just refinanced through them. The guy that I dealt with was excellent. He answered any questions I had. We had numerous phone conversations and if he didn't answer and I left a message, he'd always call back. He kept me informed anytime there was a change or we needed something, before I ever got an email or a letter because he'd personally call and let me know everything. It took a while to get it done as it was the time of the year that we did it with the holidays. It was a good experience.

My experience during our home loan process at 21st Mortgage wasn't too bad. For the most part, it was easy to get in touch with their reps if I had any questions. I had a bad situation that I found out, and they helped us.

I had used 21st Mortgage Corporation since 2007. It's the main loan company that was offered through Solitaire Homes where we purchased our home and I was pleased with it. The process has been fine. 21st Mortgage called and let us know we were pre-approved and sent things out in the mail that we needed in a timely manner. And since we've been in the home, they've been very courteous, good about answering any questions that we have and getting information to us that we needed. I was very satisfied with the experience so I would recommend using 21st Mortage.

Adam (customer service) has been an absolute pleasure to work with. He is very knowledgeable as well as caring when it comes to those he does business with. In the event I am unable to make payments on time he goes out of his way to ensure there are as few late fees applied as possible. I hope he succeeds in every aspect of his life.

I called 21st Mortgage today needing some information to do my taxes. I misplaced the statement sent out with the amount of interest I paid last year. Kelsey ** assisted me. She was wonderful! Her attitude was very helpful, respectful and polite. She was able to take care of my request in no time flat. I would highly recommend her service. Thank you for everything!

Our experience with 21st Mortgage wasn't very good at all. It was totally different than dealing with the regular mortgage company as far as selling or buying a house goes. The information that they needed from us wasn't clearly explained. We kept having to turn around and give them more, and it was a real hassle trying to get them everything that they wanted. We bought four houses and it's never been anything as bad as what this was. Also, the interest rate really sucked. It would have been better if they told us what they wanted upfront instead of having to jump through every little single hoop one thing at a time. I'm glad that it's all over and done with.

The service at 21st Mortgage Corporation is great. They’ve always done me fair and are always treating me good. Going through the loan process was very easy. Joy was outstanding and she was on top of everything from the beginning and stayed on it. Also, everybody at 21st Mortgage is very nice to me. I'm very happy with them and I recommend the company to anybody.

The reps at 21st Mortgage were great. They were easy to get a hold of and called me anytime they had any question for me. The lady I was dealing with mainly, Stephanie, was very helpful and very knowledgeable. There was a lot of red tape I had to go through though it didn't have anything to do with 21st Mortgage. It was stuff that I had to get straightened out.

I've had a mortgage with this company for the past 16 years. I never had any issue with them. Pretty much the entire time they have always been sweet people. Each new rep I received was always pleasant and helpful and always worked with me no matter what. The last year of my mortgage almost being done I don't know if since then they have hired new reps that seem to be just rude or if this is how they treat their customers towards end of their loan. But 2016 they made it hell for me when I was a month behind due to job loss, threats made that they're gonna repossess my home so forth. Finally get back on track and I decide to pay my home off early Sept 2016 final close Oct.

My experience with 21st Mortgage Corporation was awesome. The loan office was very helpful in helping me get my loan approve. I could not have been more happy in dealing with 21st mortgage, I would definitely recommend a friend to 21ST MORTGAGE.

Our house is a manufactured home so we were looking for a mortgage company that would do a modular and 21st Mortgage Corporation was recommended to us. However, they wanted to know every little thing which is okay because all of them do. We didn't have any problems with their reps too. I'll recommend them to a friend.

We have had our loan with you for years and the gentleman that is over our case is very professional, friendly and is always happy to help us. He understands the customer's needs and is always eager to help no matter. He keeps in contact with us as I do with him. He is the only one that has been over our account that I enjoy speaking to. This gentleman name is Neil **. Thank you for the great customer service Neil!

I went to apply for the Solitaire Mobile Home and 21st Mortgage was the one that helped me. I was pleased that they did and everything was good. I'd be glad to let other people know that they’re good and are willing to help people.

21st Mortgage Corporation were the only ones I went through. I had a very successful relationship with them and I like them very much. The loan process went very smoothly and dealing with their reps was fantastic. They were on top of everything. I'm a very satisfied customer.

Do not deal with this company. I had to beg the people we bought our mobile home from to deal with them when I first wanted to purchase it. Now I see why they didn't want to deal with them. My husband had a heart attack in Oct 2016. We talked to them in November, and (Tried) to make arrangements with them. We asked them to please defer ONE payment. We have had this loan for 5 years now, and they refused to budge. I called Adam ** at 21st Mortgage today, and asked if I can make a payment. I am only able to make one payment this month, because we are behind one month. He immediately started literally chewing me out. Of course I got defensive too, and asked him, "do you want this payment or not." He said, "No! Not unless it's the full amount." Then he said, "That's the problem with you people. You think you can dictate what you will pay every month."

Chris ** from 21st Mortgage is an angel from above. His patience and professionalism made our walk through the process of buying our home a walk in the park. 21st Mortgage through their representatives made things a lot easier than what it's supposed to be.

21st Mortgage was recommended by the selling agent we were working with, and we couldn't have been more pleased. We just came out of a bankruptcy, and there weren't any issues in the approval of our loan. Our loan processor was Jonathan ** who was absolutely amazing. From start to finish, he communicated with us on every step and was patient when I had a lot of questions. Our loan was timely, and it all went smoothly. I would recommend 21st Mortgage. Kudos and five stars to them and Jonathan!

Very professional and well spoken and answered any questions that I had. Prompt respond to any questions through email or phone. Made experience almost pain free and very helpful to a first time home buyer. Very satisfied with my experience buying a first home.

Dealing with all the paperwork with Joe was great! Lots of communication and always got an update as to where we were in the process... He made it clear as to what documents we needed to get him. No questions about what was needed. I would definitely recommend 21st to anyone looking for a mortgage.

Everything was great with 21st Mortgage's loan process. Joy was amazing to work with. Every time I had a question, I would either email or call and she'd give me whatever answers I needed. And any other possible issues I would have had, she already explained all those to me and walked me through everything for being a first time home buyer.

Working with 21st Mortgage was quick and easy. It was also convenient and the loan process experience was painless. The reps were very informative and quick to answer any questions. They were most interested in doing what was best for our situation.

We have been customers with 21st for many years. We have Never Experienced customer service like we have with this COMPANY. We always get a letter saying our insurance on the mobile home we have is been canceled and when we call our insurance company foremost we are always told they don't understand WHY this continues to keep happening when we HAVE NEVER BEEN CANCEL BY THEM. You can contact Travis @ Farm Bureau that is the underwriter and speak to them and see they have to ALWAYS send a deck sheet of proof of insurance.

I have been a customer for 4 years now, and I have to say that the staff, such as Bryan ** and Joshua and overall comportment of the company is excellent. I have had some medical issues that made it difficult for me to make my payments on time. The people I have worked with at 21st mortgage, in my opinion, went above and beyond to work with me to make arrangements that were acceptable to both myself and the company. I have referred several friends to 21st, with full confidence that they would be treated with the same courtesy and compassion that I have been. I am very pleased to do business with 21st and the people they employ. In this day and age I must say that it is both a pleasure and privilege to do business with a company that cares about their customers. Thank you 21st for all you have done for me.

When disaster struck in our house we contacted 21st Mortgage to see how they could help. It was not a great situation. Both of us had been off work and the loan fell past due. The rep at the time was not helpful and very rude. Long of the short, Adam soon took over our account. At this time we are still getting back on our feet. Interaction with him has been wonderful. He is compassionate and cares about our situation not just about the payment at hand. He has put our faith back in 21st Mortgage.

Have been with 21st for nearly a decade now and have been extremely pleased with their professionalism and understanding. Quality people working for the organization have always shown respect and courtesy.

I have been with 21st Mortgage for a long time. They have always been very professional and helpful. I call in with my payment every month and work with Kristina ** every month. Kristina is very professional and courteous towards me. I actually get disappointed when I call to make my payment and Kristina is not available.

Talisha is a true professional who has helped me during my difficult times and I really enjoy doing business with her. I was struggling after the passing of my father and Talisha was very helpful and understanding. She is a great credit to your company.

I love your great staff. Working with Sterling ** was a great experience from beginning to ending and was a very professional help with attention to detail. It was so hard to find here in Florida a mortgage company that deals with mobile homes. Keep up the good work. Thanks sincerely.

The 21st Mortgage rep was very nice and helpful over the phone. They gave me a high-interest rate for the loan but I understand now that everything's high. I was planning to sell my mobile home, it's in the market now, so I called 21st Mortgage if I can do that and they told me that I can as long as I continue making payments until the house is sold, so, I will continue my payments.

21st Mortgage treated me better than the other financing companies so I stayed with them. Just like everybody else however, they want to make sure that they're going to get their money and that their customers are paid on time. Still, they were usually friendly and courteous. Also, they were understanding and they knew everybody falls through hard times. They help you out and do anything they can when you need them. They were really good to work with.

I've had 21st Mortgage Corporation in the past with the previous home so I went with them again and the home loan process went smooth. However, they required a lot of duplicate documentation. It seemed like I emailed or faxed whatever was needed to do. I would get a checklist and the checklist would come back and I already had submitted stuff once or twice prior. They have different departments that streamline it to who gets what or where the paper goes. They are repetitive on the follow-up checklist but other than that, I had no problems. Everything was done online or over the phone and then they fax you a time for signatures. Their representatives were very knowledgeable, very insightful, and I had good experience with them.

Had exceptionally good service from Scott **... Would definitely recommend him in the future. He kept in touch with us by email, mail and phone consistently and we knew what was going on all the time. He also assisted with the seller and went above and beyond in all ways.

21st Mortgage is probably the only company in the Phoenix area that finances the older manufactured home, and I couldn't find anybody else that would do that. It worked out really well with them. At times, it seemed like they were slow. It was a process of one agent after another handling my case. But they were very, very good as far as keeping me informed on what was going on. I wish I could've gotten a little bit better interest rates but at least, I got a mortgage. Everybody that I talked to there was very informative and really helpful. On the whole, I'm very pleased with 21st Mortgage. I gave all their information to my real estate agent, and she's now been able to sell three or four more homes that she had problem selling before because they could get a mortgage through 21st.

21st Mortgage Corporation was the only one that’s willing to help and work with us. I was talking with them almost every day and they went above and beyond to help us. They answered all my questions and they made us feel really good.

21st Mortgage Corporation's services went a lot faster than other companies and their home loan process was good. I filled out the application, got the preapproval and they gave me a list of things I had to have. I sent it out to them and we went for it. Also, their customer service was good. Everybody was courteous and sunny on the spot every time I called.

We went with 21st Mortgage because not very many places finance mobile homes anymore. Joy, the rep that took care of processing our loan did everything. She is a lot of help and does such a good job. Anybody that I've ever talked to at 21st Mortgage is very helpful. They've explained the process to me and helped me to understand it quite a bit because financing a mobile home is different from financing a home. The loan process was very simple and took a month and a half, at the most. The interest rate on our loan could be lower, but that's how it is. It could be a lot higher, too. But overall, I've had an excellent experience with 21st Mortgage.

My daughter recommended 21st Mortgage Corporation and I'd recommend them too. I really liked the rep I worked with. She was real good and nice and every time I've called to ask her something, she was very prompt about getting back to me. However, the home loan process took a little longer than I thought because we didn't get the right type of work and we had to go back and do it again from the seller. Also, I wish the interest rate was lower but it was hard to find somebody that would do a mobile home. It was good overall.

We got a loan from 21st Mortgage. It's for a trailer mobile home in an RV park and the woman that we dealt there said that 21st Century is very accommodating and they help other people out right away and that's what we needed. We started with 21st and it went through. However, there were a lot of hoops to jump through for the loan. It took about four months of back and forth, getting all this different stuff that 21st needed from us, from the homeowner that owned the home, and from the RV park. But we were very pleased with the interest rate given to us.

21st Mortgage Corporation was recommended to us, and we were happy with the person who we initially had contact with and helped us through everything. My wife talked to him a lot and he was friendly, informative and courteous. He always let us know what was going on and when. We got good interest rates as well. The process took a little longer because the house was an estate and was tied up in a court for a few weeks but they came through with everything in a quick and timely fashion.

21st Mortgage was able to finance the style of home that we bought. Their representative was easy to get a hold of and we never had any problems. It was a good experience dealing with them and we're overall happy with them.

21st Mortgage Company has been a wonderful company to work with. Everyone I have been in contact with has been very helpful and courteous. Any and all questions were answered thoroughly and quickly. In addition, the website is great as it is user friendly.

We have had a great experience with 21st Mortgage, but we have had problems with the crew that brought the trailer in and set it up. I have had problems getting them to come back and fix a few things.

This is the second time I used 21st Mortgage Corporation. I tried to buy a house last year and backed out because having to pay almost 10% in interest is highway robbery when the house across the street is a real house people only pay 3.5%. I am appalled that anyone takes advantage of the lowest available buy-in of the housing market to charge us the most money, but I'm thrilled that 21st Mortgage exists so I could at least buy a home. So this year I went directly to them and I have been happy with the service. I had excellent interactions with their representative and they have done an excellent job. I have recommended them to others.

Trying to purchase the property that I have now was not a good experience. The selling agent was a disaster and I'll never purchase a house from him again. The only really bright spot in that whole process was the lending company, 21st Mortgage, and if it wasn't for their rep, Joe, I wouldn't have the house that I have now. 21st Mortgage needs to give him a raise. I’m so happy with him. I got turned down the first time, but then I was able to get a couple of more things that he needed in order to get me approved. He talked to me every day. I called and asked him the same questions I don’t even know how many times because it’s my first purchase and I was nervous. But Joe was on it and he had a nice attitude. I didn’t feel any pressure with him and I could ask anything. I love 21st Mortgage.

Not everybody will touch manufactured homes but 21st Mortgage Corporation did. The home loan process was good and Ryan was very helpful through the whole thing. Their interest rates are also high but so is everybody else. Overall, the experience was all right and I’d do it again.

My real estate agent helped me deal with 21st Mortgage Corporation because she's already dealt with them and she preferred to use them. I was getting nervous because my landlord didn't want to miss a beat on her payment but I didn't want to give her extra money for a month, but thank God everything went into clockwork. 21st Mortgage helped me, and everything worked out well. They were there for me and answered my questions. The loan process took two months from start to finish. By the time I got the paperwork, they needed more recent check stubs. Then I got qualified, and we looked where we wanted to stay. I didn't have to pay my landlord extra and I got all my deposit back. I'm so happy that now I'm doing it for myself and loved ones. My mom's really happy since she's 82 years old and she's home all day, there are more people her age in the area we live in and they all look after each other.

21st is the best and I would recommend to everyone I know. I went through a long, costly and wasteful 6 weeks with MHS loans before I started with 21st. I had my mortgage done within 2 weeks. Great customer service like no other. My loan officer Ryan was so helpful and went above and beyond my expectations. Thank you for being a great lender!

Every time I called I was transfer several times. Which means I had to explain my situation (issue) several time. I never received my interest due payments, because they were sent to the company that I brought the house from. I only heard until they were past due. I do not like being past due with anything. You need to find a new procedure. I should be able to pay this on the website. I was told I was able to make this type of payment online.

I cannot say enough positive things about my experience with your company. Everyone has been most helpful and courteous. I must say that it was a totally pleasant experience. I look forward to being your client in the coming years. Thank you.

Very pleased with my loan and the service given by your company. The process was easier than any other loan ever applied for! Would like to compliment the staff and my loan officer for his great help and fast service. Would definitely recommend the company to family and friends! Happy customer.

Lisa ** was a nightmare to work with during the entire loan process. The tone of her emails were rude -- "...you can ALWAYS call..." When I called Lisa on numerous occasions to discuss my loan she was impatient, rude, never able to answer my questions, she was unable to read my taxes (which are complicated because my husband and I own two businesses and most of our income comes from investments), rushed to get me off of the phone and more. Because of Lisa's unprofessionalism, I will pay off my loan this year to avoid any further contact with 21st Mortgage Corporation. I will never use 21st Mortgage Corporation nor will I recommend 21st Mortgage Corporation to anyone.

I am very impress on how your company was able to work with the issues that we had in our credit history. I am excited everyday living in my new home. We are looking forward to the coming future of living here and the coming holiday party that we will have in our house. So thank you again 21st Mortgage Corporation.

I will definitely recommend this company. Fast, friendly service. My account manager was always there to help with my new home loan. Probably one the best experiences getting a new home loan. The process simple and the terms were excellent.

Joy was wonderful. Very friendly and fast. I knew I could contact her with questions and she would always return my calls. I am very happy with your company. I will definitely recommend you, especially Joy. Thank you for carrying contracts on mobile homes, no one else does. We would not have been able to buy this home without your company.

I would like to receive a phone call regarding the way the financing of the way J & M Homes and their contractors being so unreliable. We had other questions during the loan process that no one returned calls. Wondering about who has control of contractor bids.

I was working with MR. Sterling **. He was so knowledgeable in everything he did for my wife and myself. The time with 21st Mortgage was very fast and I would recommend them to anyone trying to buy a home.

For myself and my girlfriend this was our first time looking to purchase a home. We were very excited when we were approved and couldn't wait to get started. Joe ** was there for us the entire way, answering any questions and always prompt to respond quickly. He was very informative on everything we needed and made the process as simple as possible. It was an absolute pleasure to work with him from beginning to end and we are thankful for everything he has done to get us into our new home. Thank you again so very much!

Well to be honest where I got the house from the people is trying to get over on me when things happen and some of the stuff got missing they said it was my responsibility to replace it and to be honest I put a lot of money down for the payment and it's all about money with them. So please help me get my home the way it should be looking.

My experience was fair, I had to send information several times which was frustrating. I had to sign my home mortgage papers twice due to a wrong date and then there was still a couple papers that had to be resigned and sent back. Also, I have paid on my mortgage for two months and I do not even live in the house yet. I have encountered some very nice people though, everyone has been very nice.

I was very please with the experience of buying our first home. The process was easy and everything went smoothly. The only thing that I could fuss about was it seemed to take a long time. But I think that was just me being impatient.

When we're told our house would be ready to move in it's been two months making payment and can't move in so we are paying motel expenses and house payment on a house we can not live in yet because of contractors.

We have a new account and have found, so far, that the process was easy. It was a simple application process with a few phone calls from 21st for verification. The ability to set account due date was nice. They give you a choice of first of month or middle of month. Will follow up with more info after we have had this loan for awhile.

Did my phone audit. Requested biweekly paperwork. Didn't get it until after my first note was due, and y'all are not willing to admit y'all dropped the ball. My house was delivered in December, and still not in my house. It's Jan 20 now. So I've had to pay double the house note. Because I'm still paying rent at my place, and still no one is willing to work with me.

I worked with Adam ** at 21st Mortgage and he was so very helpful and professional. He helped me through the process of purchasing my home. He answered all of my questions, helped me all of my concerns. When Adam was not available, the other staff in the office were also very helpful.

Awesome, probably the easiest I have ever bought a home, Kevin was really helpful, and the paperwork was a breeze. I have nothing but good things to say about 21st Mortgage, got my wife and I into our home in less than 2 months and our credit was less than perfect, so they get 5 stars.

I'm paying for a home that I can't move into. The mobile home place and the lawyer that they used haven't done what they said they was going to do. They moved the trailer on the land without a permit so now I can't get one. They didn't do the dirt pad correctly like they agreed to do. I was rushed to sign for a home that I can get into until about March maybe.

Well I haven't been with the company long but as I was talking to Mrs ** she was very good to me and she broke everything down to me to let me know I'm not just buying a home I'm getting a loan. Then I'm signing documents what I got to pay back and I'm looking forward to do just that. She made me feel more like a family member just by showing that she care and making sure that I can afford my home and I really do love it and I really thank 21st Mortgage for all that they have done to help me.

They were great, great customer service. They helped us get our dream home! Thank you so much! My family was so happy they did everything so smoothly and right the first time. The employees called back promptly and they answered all our questions. Deserve 10 stars!

In the beginning of the process they give apr 8.40 and the last minute with the home is ready they told us the interest increase to 10%. They approved carport in the beginning and when is closed to escrow they don't want to include the carport. They made a lot mistakes. Very bad company.

It was an off-chance recommendation that referred me to 21st Mortgage Corporation, and I must say that it was more than fortunate that this occurred. The people that I had the privilege to work with at 21st Mortgage made the process flow very well from the due diligence and timely response of their communications through the close of escrow on time. Nicki **, my mortgage loan originator, was extremely efficacious in her communications and expedient in helping to get things done with the loan. I could not be more pleased and would recommend this company to anyone in the market for financing a manufactured home purchase.

Everything stated about 21st Mortgage poor tactics, being harassed if 1 day late, they argue and try to tell you to get loans, not caring about the individual or their situation is totally true. They wanna tell you what you can do, your problem isn't a concern. I have experienced 1st hand on how they treat you. Adam is my rep too, him and his manager are ridiculous, told me me making payments late is unacceptable. That wasn't part of my agreement. It's been hard for me to pay lot rent and mortgage due to haven't found permanent work that pays decent since I signed paperwork. I thought it would be cheaper but it hasn't. Plus paying gas, electric bill, water bill, car note, auto insurance. Been no more than 60 days late but catch it up to current month, while working part time jobs. Nothing permanent as far as work.

If I could give them negative stars I would. If you have a choice do not, I repeat, DO NOT use them. My mortgage was sold to them a few years ago and they've been terrible. I contacted them to get the payoff amount in July, they gave it to me and I paid it. I received a call in September telling me that my mortgage was past due. We argued that it had been paid off and they found fees that meant I still owed money. I paid those fees and was told that the mortgage was paid off. I received a payment book for my mortgage in October.

This company is the worst company to ever deal with on a mortgage. If you are ever getting a home loan do not go through them!!! They have no compassion or concern for any of their clients. We did not have the money to pay our payment this month and I called on the 3rd of the month and told them the funds would not be in the bank even though they never pull the money out of our account until the 14th or 15th of the month. They asked why I couldn't pay my payment and demanded I tell them everything when, how, and why? I couldn't then they demanded that I borrow the money from friends, family or stranger if I had to. I talked to Ben first then they disconnected me. Then I talk to another guy and he put me on the phone with a supervisor. All three of them told me over and over again to go borrow the money from somebody and make my payment before November was up!!!

My fiancé was 30 days late once on the loan from 21st Mortgage due to work issues. Adam ** and his Supervisor Leah were very rude and disrespectful. Adam went to say there is no reason why we should have been late and that it was 5 weeks in September so he should have been able to pay. I informed him of the work situation and that it would be taken care of this coming Thursday and he was like, "That is unacceptable."

I was approved and halfway through the purchasing process on a repo home of theirs. My deposit was down and buyers agreement signed. I was sending in all paperwork as requested and had a lot being laid out for the new home to be placed on. Next thing I know the dealer (middle man) tells me that it looks like things aren't working and mentions how the bank feels they can sell this home for more money than they were asking.

This company buys out mortgages from other companies and does not pay the money to get the titles switched to their name. Please be advised that if your loan was originally through Chase, then you might want to verify that all of your paperwork was processed correctly. This company just cost me my house because they never filed for the title when they took over the mortgage. So basically if they were cheap and lazy on your account too, then you are paying for a mortgage for years and will not have a clear title at payoff.

If you can do not use this mortgage company. They are the meanest people. I had surgery and me and my husband has fell on hard times. We have always paid never ever even been a month behind only a week or two. They call and harass us everyday. Telling us to borrow the money from someone else. They are unbelievable. I would under if we were a month behind or something but we never are. They threatened to take our home away. One time they told me, "Would you rather have a house for your children or Christmas?" I mean come on. Everyone do yourself a favor do not use this company. I'm currently looking into refinance my mortgage with someone else just to get away from them.

I never applied for a loan with 21st Century Mortgage. My Home Equity loan with GMAC Mortgage got sold off numerous times and ended up with 21st Century Mortgage. As a GMAC employee we were always told our mortgages would never be sold off, however it happened with no warning. When signing this line of credit, I had no idea there was an accelerated payment schedule on it and the payments increased by almost 400% with no warning. I tried to set up a different payment schedule on a longer term payout and the customer service people were no help. They kept sending me back to my primary mortgage which is with another company and not offering any help or ideas at all. Would not recommend this company for any loan.

As a seller I had my buyer contact several companies to find a mortgage company to finance this for us. She contacted the company and began the process in the middle of April and as of the date of this complaint (July 5) the property still has not closed. The application process to 3 weeks then the appraisal company that 21st wanted to use took over a month to appraise the property. Usually a 4-5 day process. After the appraisal was submitted the underwriters received the paperwork and began the 3-week process of doing the paperwork. Every time we call to check on the progress they say "we are working on it!" but apparently they aren't or it would be over and done by now. I have to wonder how many people they have working there and if they are seeking the Guinness book of records title for the longest closing in history. I think someone is making a career out of our closing.

I sent my May's payment in which was half with April and then sent the other half with June's 1st 2016 payment. Sean ** was answering my emails but now he wouldn't. My loan officer Shaun ** also is doing the same thing because I went off on him. I know what it is like to go into a foreclosure, it's not fun. This is frustrating. Why are they not cashing my June's check? It usually only takes 3 days and it's still in my bank account. Why wouldn't they tell me anything. They bought my loan, I didn't come to them for a loan.

Mobile Home loan interest rates and structures result in a borrower paying up to three times the price of their home. I have taken out a personal loan to pay off my "mortgage" that will save me tens of thousands of dollars. 21st Mortgage failed to pay my property taxes on times both years they were responsible for doing so and did not pay my mortgage insurance as is required and moneys are escrowed for in my mortgage agreement. Employees are not well-educated on their loan product and empowered to take care of customer servicing needs. 21st Mortgage had no way to make sure that my property tax is paid every year on time.

Nasty people, rude, and discriminative! I should have seen the signs in the beginning right when I was applying and never proceeded. I will never recommend this company to anyone. The agents are rude -- that's because they are being told by Corporate to do so. They are aware that their agents are treating consumers in a nasty way, and the culture of the company tolerates it! They should be included in the list of predatory lenders! Never, ever, ever get in a mortgage with this company!!!

I was dealing with 21st mortgage for 8 years on a mortgage for my home and I kept requesting a refinance for a lower interest rate. To no avail, they would not do it. I was overcharged on this loan which was for 15 years. Then I got a refinance from another company in 2015 and paid off 21st in November. I was one 30 days late due to the loan originate told me not to pay. Well 21st was aware I was working on a refinance. I was called and harassed and threaten to borrow money from family and friends if I wanted to keep my house. A Simon called on several occasions. I got in debt and borrowed money and paid mortgage and still got a refinance. The money I paid in was sent back after 46 days, if not longer.

We got behind because I had a stroke in May, 2014. They told him to borrow the money. We finally got someone to work w/ us & were 1 day late getting back to them (twice). They denied us. We have tried 3 times since 2014. I lost my job & then my husband lost his job. They still were rude & nasty to us. I will try again but I hold out no hope! They are mean & hurtful to people. They should be stopped!!!

You can read any of accounts on this message board and my family has been subject to the same treatment. This company's business practices are despicable and the option they provide to make payments are laughable at best. I have already requested they no longer text and call me at the same time and that all correspondence be in writing as proof of the conversation. Today when my wife called to make a payment on our account, which is not overdue, she was treated with utter disrespect and harassed her until she told them the conversation was being recorded. At this point, Russ, the representative, apologized for his speech and promptly accepted our payment and gave us a confirmation number.

They bought my mortgage, I have been in very good standing with them, I have all called them, if I had an issue had two amazing loan officers that were very understanding. Single mom of two disabled children, my mom passing and no one else to turn to. I called and talked to my new loan officer, very rude and nasty. How can you run a company with people like that? I had just got out of the hospital and my electric box went out and had to pay for the repair. I just wanted one payment put on the back after being told one month that they would help me if I ever had an issue. No Shaun was rude and nasty saying "We don't do that, you need to call us at 9 p.m. tonight (when their website shows they close at 8 p.m.) and find someone to help you pay your mortgage payment."

After talking with the supervisor about my payment they were all rude, and I told them I was working for a home care company and when my person dies goes in the hospital or rehab I did not get to work. They always try to come up with an excuse to try to rule somebody's else's life. I am tired of these rude imbeciles. Hopefully I have somebody to buy my house in March. Even though they did not want to work with me. They called and text the last number that I called from and was not suppose to. Talk to a lawyer, he said it was against the law for them to do that, for them to call the number that you are calling from.

I had this home in bankruptcy and my ex stopped paying it. Meanwhile, I was in the hospital in a coma, when I got out, I kept in touch with them about losing my job because I was in the hospital so long with a brain injury and was trying to sell it. I had HALF of my stuff moved out so sometime approximately February 2012, I went to get the rest of my stuff out and MY HOUSE WAS GONE!!! Wasn't due to foreclose until 10/03/2013! They said I can get my stuff at Heritage homes in OKC 2 hours away! Just out of the hospital, wasn't allowed to drive so I couldn't get my stuff.

After many years of being with 21st Mortgage and dealing with their rude and nasty attitudes, they threatened to repossess our home. They are uncaring and downright nasty to you. Our AC went out in the home which caused us to fall behind on our payments, due to getting it replaced. They had the nerve to say, "oh well, people live every day without AC." It has to be something done about the daily calls, harassment, and the nasty way they talk to you. Awhile back Bank Of America had to pay out millions of dollars for calling and harassing their customers. I wonder can this same lawsuit be applied to 21st Mortgage...

This has been the most worst experience. I have had a loan from them since May 2010. My payment is due on the 1st and according to my payment book I have till the 17th to pay but by the 10th the harassment from them starts. Last month I had one of my children in a serious car wreck which spent 2 weeks in the hospital. I missed work due to this but made my payment on time last month like I have for past several years. This month's been rough. I asked them for a extension of 10 days and they told me to ask family and friends for the money or get extensions on my other bills and they wouldn't accept a payment past the 17th. They have also discussed my account with others I have as references which is third party disclosure and against the law.

They refuse to settle their seconds to Fannie Mae guidelines and kill short sales. This is ridiculous. As a Realtor I have wasted time, seller lost credit and they kill the deal and end up with nothing for 2nd. Furthermore the servicer on the first said they do this always.

I hope this can somehow be directed to your CSR Christiana and her supervisor. I emailed a request yesterday for a copy of my most recent statement. I am closing on the purchase of a new home and was in desperate need of the statement, to pass on to the escrow company (I do not receive monthly statements). I checked in at noon and was told my request was being processed and would be faxed to me by 5:00 (PST) that evening. By 4:45 I still had not received the fax, so I called in again, hoping to reach someone before everyone left for the evening. I reached your Customer Service Rep, Christiana (hope I'm spelling it correctly).

My review is based on being with 21st Mortgage Company since 1998. I have worked with a number of representatives during this period of time. When I went through my divorce, dealing with a number of other issues, I found myself struggling to getting used to having one income instead of two. There were a few representatives I dealt with at 21st who were absolutely HORRIFIC! Regardless of the fact that I had over 10 years of perfect payments, they made me feel belittled and worse than I already did! I hated to call and talk to anyone, I even had them threaten to repossess my home after ONE yes ONE payment was past 30 days.

This company has no common courtesy and could care less if they finance anyone. Absolutely the worst customer service I have ever encountered! Didn't want to try and fight for our business or anything. No respect for the customer or their feelings. Completely disgusted with them! I pray no one else finances anything with them.

I spoke with Adam ** today about a payment that hasn't yet cleared my bank. He was really friendly and extremely helpful. He walked me through what options I have and what I could do in the future to avoid this issue again. I am no longer stressed out. Thank you so much for this young man who did such a great job.

My experience with Amanda and the 21st Mortgage Company was an absolute wonderful experience. I called Amanda, my loan officer with 21st Mortgage and told her the hardship that I was having paying my bills, mortgage and to boot that my husband was going to be scheduled for surgery in August and would be out of work for a total of 2 months. To make matters worse, my brakes went in my car and I could not afford to get the car fixed. Amanda checked with her supervisor and they agreed that I could forfeit my payments for September and October. She also extended my November payment so that I would finally be caught up with my bills and could comfortably start paying the mortgage on December 1.

21st Mortgage... They are really rude. They told us the land home was completely remolded top to bottom... It took them over 3 months and approval letter after approval. Keep in mind each approval letter the price went up. Due to our credit we couldn't get anyone to assist us with a home loan even though we had $20000 down. They kept raising the price due to all the work they claimed to put into the home. Face it. It is a trailer. There's not a lot to do...

We have had a mortgage with them for over 3 years. Every time we are late they make you feel like trash. You talk to a worker and two supervisors and each email a manager says "hi I am Kristina ** I am the account manager." Doesn't matter how many times she emails it's the same thing. We get harassed with calls 3-5 times a day even with email contact! I strongly recommend not using this company.

To make a long story short I gave $20000 on land home property. They put me in the home because I was becoming homeless after a divorce. I was to close that week or the following week that was Nov 2014. I went to NY for the summer. While I was there the guy at prestige I gave my money to stole it and 8 or 9 others. Also I believe 21st had something to do with it. Anyway I came home and have been put through hell and was to be made to feel like I did something wrong. I have closed but I'm having a hard time getting copies of any papers. I was suppose to have new appliances and ac and heating. Now I'm not because they say I lived here for free even though I should have closed a long time ago. I'm on disability. I have my 9 yr old grandson I'm raising who has ADHD and I need these things. I would like anyone in FL who wants to get with me to put a stop to this.

The dreaded day arrived that I was not going to be able to meet my monthly payment. Amanda, Stephanie, Thomas and Justin (especially) had all spoken to me about applying for Loss Mitigation. It was Clayton who helped me via telephone to fill out the required information. I was told it could take 30 days to be approved so in a stupor of depression I thought my excellent record was about to take a dive to the bottom. When I called to tell 21st Mortgage that it was the case on the 30th of this month I was told by Will ** that I was approved and that 21st would pay my installment for two months!