Pearle Vision Reviews

I recently made an appointment at Pearle Vision in Uniontown PA. The afternoon before my appointment I got a call asking me to confirm my name, address etc. nothing unusual there. However, they then asked by DOB...followed by, "We are not seeing anyone over 55 for appointments" and they duly cancelled the appointment I had for the following morning! Is it a policy of Pearle Vision that they are refusing to see people over 55 or just this local Uniontown PA store??

Pearle Vision is the worst place to get glasses, my friends. Over 4 months down the road and still don't have my glasses because their lab is incapable to get it right and unfortunately they have a no refund policy. They expect you to lower your standards and accept glasses with frames that don't fit the lenses so your lenses can fall off. All they do is sell you expensive plastic frames aka big brand names that have no price tag on so they can change as they wish. I guess their policy is to charge you for trying so even if they can't deliver a good pair of glasses to you there is no refund. Save yourself the headache, time and money and go to a more qualified place because Pearle Vision is a JOKE!!!

Mona and Dianne are exceptionally supportive and friendly sales clerks who provide great assistance. They both did the great job! We'll definitely return due to the excellent service we received. Their assistance in selecting the right eyeglasses is greatly appreciated.

Flint, MI this one's for you! I would have left a review on Google but that feature has been disabled. I would never have scheduled an exam there if I know it was going to be considered by an employee that just returned to the company and a trainee. The doctor didn't do any part of the exam, just showed up virtually to see if I had concerns with my vision. My concerns were with my exam but I specifically, and repeatedly, voiced that I wanted the Biofinity contacts, no substitutions. He agreed to that.

From the beginning of my visit to the establishment I was received with a big smile by the staff and without a doubt they provided me with great support during the process of my selection and acquisition of my family lenses, not only did they result in one more sale, but they were more there attending to my needs and preferences, this was possible in a very agile and precise way by Aida, who, with her professionalism and kindness, led me to make the best decision for the acquisition of our lenses.

First of all, we showed up on time for our appointment, and were told that the person in front of us didn’t show up so we would be seen shortly. That didn’t happen, the person showed up five minutes before our appointment and they were taken before us, we had to wait until 15 minutes after our appointments. You used to get glasses in an hour, now they won’t even give you a timeframe, however, two weeks plus is longer than any other place in the area. Then we call to see where our glasses are, at 5 PM when they are open until 6 PM, but the voicemail picks up and says they are closed. They then proceeded to tell me they turn the phones off an hour before they close. Do not recommend.

Their service was great. The glasses that we chose was loose and when we asked them they said it is free of charge. Aida (our seller) was so patient and helpful, and we chose her again for the next time also.

Emily, every time that I have to get a new glasses, you are there for me, like a safety haven for my eyes. You don't forget details that easily someone else will forget, and those detail are that make the difference on my vision. Thank you. You are a great asset to your company. And the Lady and the guy at the front desk, excellent customer service. Thank you all.

1st of all, I went to Pearle Vision because years ago they were the best in class in Ohio. I now live in the Lexington, KY area. I make an appointment at their Fayette Mall store. So I show up. Nothing. They had appointment scheduled, so they sends me to their Palomar store. No appointment scheduled, but I was "lucky" they had time. Two weeks later glasses came in. Checked their store hours and they were closed when I arrived. Ok, I come back and finally get my glasses. Both pairs bad. I call back and came back. They once again redid my exam.

I bought two pair of glasses, one frame broke and they would not replace it within the correct time frame and the other pair the transition is starting to fade which causes interruption in your vision.

I went to Pearle Vision for a new set of glasses got a new exam got my new glasses and they gave me headaches and I couldn't see that well out of them. So I had another exam done sent the first period to get a second pair had the same problem. So I just gave up and forgot about it and when I tried to contact him again about trying to correct it they said it was too late. I had tent put on them, don't know if that was a problem but the frames and the lenses seem to be way too cheap. Not sure if it was Pearle vision or the one that did the lenses but the last pair I got from them were fine and they still work for me but they wouldn't do my old prescription with the new glasses. So I just keep wearing my old glasses.

They do the bare minimum, overcharge and don't give refunds for wrong billing (Springfield/Iselin). Asked for copay, told them insurance covers in full, insists so I pay only to discover from insurance letter it was covered, went to the store and was told they can't refund only offer credit. It's been months and it's just one story after another.

The issue started with the eyewear provider not billing my claims correctly, after 8 months of billing 4 corrected claims and Superior Vision “guiding“ the provider on how to bill, it was determined to be a “system glitch”. In what clearly appears to be a case of Superior Vision guiding the provider how to bill the claims so they would coincide with what the provider showed my plan coverage to be, it turns out Superior Vision did not have my plan loaded correctly, the provider did. The provider initially billed with the wrong codes and did not bill for the items my plan covered at a discounted rate. Since Superior Vision never had my plan loaded correctly that is why none of the EOBs that were issued reflected the correct coverage. Luckily, the provider did offer the discount prices (as per my plan). The EOBs should have reflected and never did.

Nanette at Mission Viejo helped me. She explained all the details of the different lens types and what my insurance covers and what the discounts Pearle Vision offers. I gained very good knowledge understanding before I could make my decision on picking the best option. She was extremely helpful in picking the right frame that suited my face. She was friendly, patient and courteous.

On December 2021 I placed order for leans only at the store 556 Route 17 N. Paramus NJ. They completely crewed up order which hold 1,5 months. I decided give then second chance and order again because get coupon for $25 off. When come back for pick up the store manager ** refused to accepted coupon due order already completed, even before placing the order advise salesperson Santino that I want to use the $25 coupon. The ** was extremely rude, even know that must to accept the coupon, but anyway argue with me. She even told me that call the police if I keep stay in the store. On top she said that in a future I need to choose some other store. I believed that this service absolutely unacceptable and company must give better training for store manager.

I went to the Roseville Mn location. The Dr. was rude from the get go. Then the girl that sent up my prescription for my glasses wrote it up wrong and it took me over two months to get my glasses. The first three times they got them back in at the store they had to send them back to the lab because they there made to big for the frames. So after the third time they sent them to their secondary lab and when they got them back that’s when I noticed the prescription was wrong, so I made them send them back again and I called my health insurance and my insurance company called them and made them refund me the out of pocket expense I paid for the transitions I had put on my glasses.

I brought my own Oakley frames to Pearle Vision to be fitted with new prescription lenses. 2 weeks later I received a call stating my glasses were ready for pick up and to make final adjustments. I called to make arrangements for pickup only to hear that my glasses had been released and picked up. (Not by me). I made 5 phone calls to get an explanation for what I was told when finally the representative handling my account told me that he’s been trying to contact me for some time (not true). Told me that my Oakley Holbrook RX OX8156 815601 were broken in the lab and that I had to buy a new pair for $200 ca. My insurance already covered the cost for what I was told by Pearle Vision is ready for pickup and then told they were released to sorry the lab broke the frames. If I want the lenses I have to pay out of pocket as my insurance only covers new prescription eyewear every 2 years. Now what?

Columbia MO location. Do not go to this non corporate (privately own location or any others owned by them). Multiple HIPAA, ADA and other violations (front half of store). Optometrist is good but probably should seek employment elsewhere due to sales/support staff. I’d see him again. First problem: They refused to accommodate a patient before me, who had a disability, request for assistance. An American Disability Act protected event and violation. Stated it was a HIPAA Violation. I informed the staff at the time of their incorrect interpretation of HIPAA and that are actually violating ADA. I ended up helping their patient, because they wouldn’t, and all she needed help with was filling out the intake paperwork which she couldn’t do because of a tremor.

Horrible experience. Damaged lenses due to cheap blue filter coating coming off after 4 months of purchasing. Pearle Vision tells me now that even though I purchased lenses through them, they didn't make them - Cigna, in their words, covers a low end product. I went to Pearle since they advertise using Luxottica lenses, I was charged over $450 (lenses only, no frame, I brought my own since they didn't have a brand of my liking) and paid $140 copay. Was never told my lenses have no warranty since in fact were not made by them but by VSP. Now I know better!

Lady who helped find right eyeglasses for my daughter at Pearle Vision, was very helpful in finding the right pair looking at the face. She made sure they were not too big or small. They also sanitized glasses after every use by the customer.

They knowingly overbilled me for services and will not issue a refund. They tried to cover their actions with the Attorney Generals office by submitting sloppy “backup” thinking it would be sufficient. They have been avoiding the Attorney General's request for documentation to support their reasoning for months. Because the Attorney General's office is limited and cannot take legal action, if they get enough people that have valid cases of fraudulent billing then they can escalate the issue. My advice would be to check your explanation of benefits from your insurance company against what you were asked to pay at the time of service. Demand Pearle Vision give you a breakdown of the bundled package pricing they charge you. Report Pearle vision to your insurance company if they will not assist you.

I suggest going here if you like getting your eyes examined in a filthy, unkept mess and you enjoy any necessary change requests ignored. The people you are allowed to interact with have no power, and the people you aren't allowed to interact with give no help.

Highway Robbery on HWY 9. (Note The # of Rip Off Reviews). I went into Pearle with a pair of bifocals for a 99 year old WW-II Veteran, who is in a resident of a nearby nursing home, down the street from Pearle. I explained that I needed to have his existing eyeglasses repaired as the only way the owner of the glasses could get there, would be by ambulance which isn't possible. I asked if he could either put the lenses back in (they had popped out). He barely looked at them and said: "the lenses were cut too small, that's why they fell out. You would have to replace the eyeglasses". I asked that he use whatever parts that could be reused to keep the price as low as possible. I heard him ask his assistant to get the $189.00 frames from the rack. He put them down and began calculating with a final price of $389.00 for a pair of "heavy duty" frames, assuring me this was my only option.

Aida is amassing, always smiling, very friendly, knowledgeable and helpful. She give you multiple options and give you all the time you need, never pressure you. She is a big reason I keep coming back.

I had gotten my glasses at his Pearle Vision. However, the next year I had an exam for contacts. This exam was detailed and lengthy. I had put the contacts in, and told her things were blurred. We went out into the fitting and shopping area, and things were still blurred. But I could read the larger words across the room. Paid and she said she had another contact which she would order to fix the blurred vision. Drove home with the blurred contacts. When I got home I could not read the clock. Took them out and never wore them again. Never got a call to pickup the correct contact. This is the Pearle Vision across from Lenox Square in Atlanta, GA, at 3425 Lenox Rd NE Atlanta, GA 30326. Been sometime and still waiting for a call? Not sure of the competency of the optometrist to complete an eye exam or send someone home driving in heavy traffic with incorrect contact lenses?

I went for an eye exam on Rt 4 Paramus in September. It just wasn't a pleasant experience as I felt like a gadget on an assembly line for the 15 minutes I was there. I got through it and I just had to pay my insurance copay which I was happy about. So I thought. I ended up getting billed after the insurance submission. It cost me $60.00 and the insurance paid $185.00. I cannot quantify that amount for the services I received.

The corporate office does not care what franchises do and refused to help me get $190 (by check) that I was due as a refund (2 complaint tickets before responding) because lenses were not dispensed and I went elsewhere.

Kevin and Courtney are by far the best to deal with at Pearle Vision. Such a great company and group that Kevin has at his locations. They will help you find just the right style that you are looking for.

The doctor was very professional and detailed. Additional options for imaging was offered which I was totally unaware but took advantage of this opportunity. There was an extra fee but it was disclosed way in advanced for you to make an informed decision prior to your consultation. The fee was 50.00 at that time but I am a senior citizen and definitely want to keep a check on my eyes as much as possible. This was a great visit and I hope that this comment have been helpful.

I wanted 7 pairs of glasses, 3 different types of lenses and a duplicate pair of 40 percent black tinted lenses which was lighter than their black tint sample. Many issues with the brand's lab producing a match. At the end I got everything I wanted. Best collection of glasses I ever owned. Would not have happened without the Peoria store manager keeping track of everything along the way. Thank you Peoria Pearle Vision store manager!

Good glasses but pricing is too high. When my glasses broke, (which I bought from Pearle Vision) the cost of repair was so high I had to go somewhere else to have them repaired. The cost was almost 1/2 the cost of the glasses!

I went and had my eyes checked and I am awaiting for the glasses. I called to check to see if they came in yet never had to wait two weeks for glasses before and they hung up on me twice. Not good customer service.

Choosing the right frames is not an easy task but the sales manager Lloyd was very patient and he made sure I got the right frames. I was impressed with the team work too. Keep up the good work work. The pricing was great too.

My experience with the new Pearle Vision on Signal Butte, started off well. The receptionist was friendly, the Optometrist was also friendly and professional. The salesperson not so much. But Jason another salesperson made everything right.

I went to Dr. ** yesterday and he has a sweet new camera that took a picture of my retina of my eye and his receptionist was amazing. I went to Pearle Vision and finally got a pair of reading glasses.

They took 3 weeks to get eyeglasses, they marked wrong center of eye and messed it, Then they said they will get it right this time, but did the same. Now again they want to do. 5 weeks yet no glasses..

Was dealing with Fil G. and she made sure that my eye care needs were well taken care of. She ensured that I have a great balance of seeing clearly, near and far. In addition, Fil went out of her way to confirm that I was getting high quality contact lens with reasonable or competitive price. Knows technical details of eye care or very knowledgeable, outstanding service or very helpful and knows her products extremely well. Again, awesome service.

I been going to the North Riverside location for over 10 years now and I experience such a great joy still at this location!!!! Awesome customer service and help always. Thank you: Fely, Linda, Colleen, Sharon, Liz, Also Dr. **!!!! You ladies are the best!!!!

BEWARE. If you have money to burn this is the place for you. Cheapest frames, single lens were $380 with all the discounts. Bought same at EYEBUYDIRECT for $98 delivered. See Consumer Review Nov. 2020. Lenscrafters and Pearle are owned by the biggest lens corporation in the world.

My husband made an appointment for me to get my eyes examined and we both planned on getting ordering a pair of glasses on the day of my appointment. The day of the appointment they called me to confirm the appointment several times however I was hanging draperies and then later I was in the shower getting ready for my appointment. I was not able to reach the phone in time both times. I saw that I had a voicemail so I listened to it and I suspected the message said they were calling to confirm the appointment.

Pearle Vision is an exceptional company. They are first class at customer service. They really make you feel like family. They go the extra mile to help you get the perfect prescription for your eyeglasses. They follow up with you on your glasses. If there are any issues they will resolve immediately. They are always in communication with the customer to continue to make sure the customer is able to see and no problems. The minute you walk in they are so happy to assist you. This is the place to get glasses with exceptional customer service that lays down the red carpet for each customer.

Worst eyeglass services in the history of glasses. Went to my appointment 12/2 for new glasses over a month ago. The first time I got my glasses back 12/15 they made the wrong script. They made a positive lens instead of negative. You would think that's something you would double-check. This 2nd time took 3 weeks still haven't got them. They texted me Monday night the 1/4 at 4:56pm saying my glasses were in they close at five. So I go there first thing in am the next day only to find they are closed. who closes a store all day on Tuesday. I mean why even text me Monday that my glasses were ready why not just wait until Wednesday. I highly suggest you avoid this place at all cost. Pearle is very sloppy... Like a sleeping bag after a long hot summer night. Everyone should avoid pearle like the plague. P.S. They made me go through Christmas not being able to see. #CancelPearleVision# BoycottPearle Vision.

I've been wearing eye glasses for over 30 years. This was my first visit for eye glasses (not an exam) at Pearle Vision. I purchased 2 progressive pair of eyeglasses. One pair was perfect, the other was a nightmare. I had to make at least 10 visits for THEM to attempt to correct their issues of forgetting to measure for progressive, chipped frame, scratched lenses, progressive line incorrect, glasses were lost in transit to their store, etc. This was THREE month process and they would not give me a refund that I insisted on. As I type this I can't wear them as the bifocal line is incorrect. Can't believe how cheaply made the frame is. This was an overall cost for 2 pair of glasses of over $800.00. I will go back to Shopko Optical to get a pair in a timely manner that I can actually wear to see and read from. Another $350 out of pocket. UGH!!! Terribly stressful ad still not satisfied.

I have worn glasses for more than 30 years and just a month ago got my first pair from Pearle Vision. They aren't even a month old and all scratched up, more than my 2.5 year old pair. I paid extra for the non-scratch coating - what a rip-off. When I went to the store today to see what they would do they said my only option was to use my one time replacement and $25 to get lenses replaced and that I must of dropped them. Their quality is very poor.

Nice, helpful and professional customer service picking out new glasses. Highly recommend the clean set up during the pandemic. This made it very safe and easy to select and order new glasses. Mel did an excellent job!

A few months after purchase lenses had a lot of micro-scratches. I had them replaced, and a few months later they were totally scratched up again. I've worn glasses all my life and know how to care for them properly. I've never had this problem with other opticians' products.

I visited Pearle Vision located in Fleming Island after having a very bad experience at another eye doctor visit. I called to schedule an immediate appointment and Kelly answered the phone. She was so polite and ensured me that my experience would be better. She told me that I could stop by at any time, I asked if “now” was an option and she said yes. I was greeted by Susie when I arrived about 10 minutes later. Susie was equally polite. She gave me options of affordable eyewear and explained my insurance plan to me. She was not pushy at all nor did she try to sell me the most expensive brand. I don’t know why I didn’t go to Pearle Vision first, but I’m sure glad that I made the decision to go, it turned out to be a great choice!

The Pearle Vision guarantee: “Our guarantee If for any reason you aren’t 100% satisfied with your eyewear purchase, you can return it. Bring the merchandise back in its original condition within 30 days of your purchase and we’ll make things right.” Is misleading at best. The optician said to try the progressive lenses, with a total out of pocket of $400.56. I decided to go with the single vision, don’t even think you’d get a refund for the difference. I got the single vision lenses and paid for the progressive lenses. What a fantastic scam! Don’t forget to check your bill for the $34.95 Eyewear Protection Plan, that was slipped into my bill stealthily by Nick. I would avoid this business. Dishonest.

I have been getting my eye exams and glasses at Pearle Vision Rt 1 Iselin for years. Today was the best visit ever. First I had tests done by Lady she was efficient, funny and put me at ease. I hate the puff of air in the eyes exam it makes me tear or close my eyes but she had good results quickly. No torture, that was wonderful. Then I was examined by Dr. **. She is pretty, petite and knowledgeable. She told me I have to take better care of my diabetes when I said I had eaten a half Banana Split the night before. We got along famously. I showed Lita my glasses and told her I wanted new frames similar to the ones I had. She found them right away and she helped my husband get frames he was happy with.

When entering the store, the store personnel were very concerned about us as customers and the others around us. Our temperature was taken and we were asked to make sure our hands were cleaned and we did wear masks. The young man that helped me was knowledgeable about the products that we were interested in. He gave both good and bad points on each pair of frames that we looked at and helped us make what I feel was the right choice in frames. Would recommend this store to anyone looking for an new pair of glasses because of the selection and service.

They are always available for appts and any questions or concerns. Also very efficient when you Order glasses or contacts. Prices on eye glasses are not cheap. I wish they would have lesser prices on the frames.

Purchased a pair of woman Burberry frames on 12/12/2019. After 3 months the arm broke in 2 pieces. This was the start of COVID-19 quarantine. The Pearle Vision at Quaker Bridge Mall, Lawrenceville, NJ closed mandated by the state. They opened up this week so I went there to exchange the frames. I was told the frames were not insured. Outraged with no other option but to buy more glasses. Dollar store glasses last longer than a so called reputable company such as Burberry. These are reading glasses I only wore while at work 3 days a week. I would not recommend buying Burberry from any optical place but I will never go back to Pearle. I have purchased glasses for my wife and myself over the years but they will not get a cent from me. Pearle Vision did not even provide the manufacturer's information so they are listed in this complaint.

This store Pearle Vision on North Penn has. I would not recommend anyone go to the store. Their customer service is awful. Ordered glasses had bifocals. Ask for no line bifocal they came in with a line. When I said I wanted no line the girl told me, "No," I change my mind and that I was wrong and if I wanted some without a line I would have to pay extra. Don't mind paying extra just didn't like being told I was lying. What type of customer service is this. Needless to say I'm going to get a refund and go somewhere else and purchase a $300 pair of glasses.

Went to the Pearle Vision in Goshen Indiana. They were awesome thru the entire process. Very happy to give them a 5 star review. The doctor and staff were very friendly and helpful. The whole process was enjoyable.

I've gone to the Pearle store in Elk River, MN. The people are very nice, courteous and helpful. Now to appreciate and/or understand my disappointment, it is relevant to mention that for 15 years I've done business with the Walmart Optical department in Elk River. Walmart always provided a good value of product and service, as well as getting my glasses quickly, and the lenses we very good quality (I had a problem with one lens, but otherwise no scratches over many years).

I recently bought Amazon's new Echo Frames and was so excited about it that I rushed out to Pearle Vision to start the process for getting the lenses before the frames arrived. The clerk was skeptical until I showed her the specifications on my Amazon receipt when she very confidently assured me that they would have no problem getting the lenses for me. The next day, my frames arrived and I promptly took them to Pearle Vision to continue the process. The clerk told me that it would be 2-3 days (which I verified meant business days) and they would be ready for me.

My daughter suggested computer glasses. I went to Pearle Vision (PV). PV talked me into a top of the line digitally mastered trifocals ($1600). They said that there would be slight areas in the extreme lower L&R that would be out of focus when reading. When they came there was only one word per line that was IN focus! When I complained they tried to say that they had indicated this. BS! Who wants to turn their head to read from word to word. Then they proclaimed that there were no refunds! I should have contacted VISA. But they offered 3 separate pairs of glasses: Distance, Computer, Reading. All with good frames and all the coatings and variable sunglasses on the distance glasses. I was talked into it. Bottom line. I used the computer glasses for 3 months ('to let my eyes adjust to them').

I have used my local Pearle Vision store for my eye exam and glasses purchases even though they are most expensive, will not use my insurance, and take a long time after purchase to deliver my glasses. They carry a brand of glasses frames I like that I can’t get at other stores. On my most recent visit, the Optometrist noticed that my left eye had much poorer vision, most likely due to a cataract. He recommended that I make an appointment with my Ophthalmologist to determine why my left eye was so much worse than my right eye.

A Plastic coating, that was considered to be an upgraded option was applied to my corrective lenses and deteriorated within 2 years of purchasing. This created a cloudy lens. My wife and I visited the store last spring and were told initially by an associate that the coating was only supposed to last 1-2 years. We asked her why would we were not informed of this at the time of purchase? We then asked to speak with the store manager. The store manager then changed the "diagnosis" and said that the eyeglasses were scratched, which is why the lens was cloudy.

On 10-10-19 30 days after my cataract surgery, I had an exam for new lenses. Optician MARY ** Was very helpful in helping me choose a new frame for the new lenses, which I know I will be pleased with. She did provide excellent customer service.

We have been going to Pearle Vision in Sioux Falls for many years. They always work well with our vision insurance, have plenty of eyeglass options and always get back to us in a timely manner. Went yesterday again with my daughter and they kept everything affordable on a budget.

I went into Pearle Vision of Eden Prairie for pick from. I will the first time and was very happy with how I was treated and taken care of. Everyone there was friendly, knowledgeable and very helpful. Josh was great. Helped me with my glasses and explained things I didn't understand. I felt no pressure. They had plenty of glasses to pick from. I will definitely use them again.

Recently, I've visited the Pearle Vision center for my eye test where the doctors are really cool, they have made my checkup very easy. Also Pearle Vision had a wide variety of glasses to choose. I bought 2 new pair of glasses which really gave a new look.

Recently I've traveled to California where in my return journey my glasses are broken. That was really a bad day to me. When came back to my home town as my friend suggested I've visited Pearle Vision. I was really admired by the process they are working. I thought of taking new glasses where the optometrist fixed my glasses. They have saved my money and fixed my glasses. This made my day. Thank you Pearle Vision.

I have to say, the folks at the Pearle Vision I went to were so helpful. From the eye doctor, who was so patient with me (I hate getting my eyes checked) to the lovely young lady that helped me pick out my glasses, everyone was knowledgeable and pleasant. I'll be back again, that's for sure.

Recently my friend referred to this group where I went to my regular eye check up and for my glasses. The level of service which I got here is really excellent which I can say that this is the best one I had till now. I'm using my spectacles from last 10 years, I've visited various eye care centers but I didn't get this kind of positive service from no one. I really felt very happy with the service and other thing I have to mention is the doctors, they are well qualified and experienced. Overall I would definitely recommend to my friends and family.

I ordered my eye glasses two weeks ago and were promised to receive my glasses today but it more than likely would be sooner. That is what I was told when I ordered them. I sent them an email to inquire about my glasses and no response. Then I called and the person on the phone told me that they would be ready at the end of the day. But then they finally responded to my email and was very short with me and would not give me a date as to when my glasses would be in but they had no problem taking my money in a timely fashion. I will definitely be going somewhere else next time I need to get glasses.

I went to try this company back in 2018 outside of my usual places to get glasses. The people didn't seem like they want to be there and they also gave negative stares. I went into the exam and the doctor was very rude to and my wife who was there. I got my glasses a week later and the pair was too big for my face at the point I had to hold up to keep it on. The glasses was also hazardous with the nose metal part sticking out slightly and damaged the in-between of my face. I tried to get the glasses swapped out with calling the company and they turned me right around not helping me at all. I complained to the head of the company and no word back on the incident. Save your visit and money for better quality elsewhere like at a Optic Vision or America's Best. Even a local Walmart would suit better.

The eye exam was very good. But, three months later, I received two bills asking for more money. One bill under my wife's name and another under my name for over $200.00 even though at the initial appointment they had told me that my glasses were covered under my insurance. Even though the employee told me at the time that I would not have to pay because my insurance would cover it. Three months later they suddenly began charging me, claiming that I had to pay. One year later after many phone calls and over 3 frustrating visits to solve my situation, because they were sending me to collection, I went to pay the balance to close my case. I really DO NOT RECOMMEND Woodbridge store unless you want to suffer. Never again going back to this place. Jesus **

Management at the Yonkers, NY location refused to provide refund after defective product caused bruising to eyes and nose. Corporate office said, “If the franchise doesn’t want to help you that’s their prerogative.” So now, no glasses, no refund, and nothing we can do. Awful.

My husband just purchased new regular glasses as well as sunglasses. Ann waited on us and was pleasant, friendly and knowledgeable. However, your computer system is beyond archaic. There are several employees in the store and only one person can access the system at a time. In error, another employee didn’t realize that Ann was processing our order and kicked her out of the system causing her to start over again.

The optometrist Dr. ** messed up the prescription, forgot the bifocal, got the bifocal and distance wrong. The computer glasses were pathetic. I was told to come back a week later for another exam. I did. Not one lens Dr. ** tested me on was clear. A week later, one of the pairs was "corrected" but the bifocal was not right. Mike the manager was a condescending creep who stuck his finger in my face, tried to lecture me how I "have" to wear the glasses high up on my nose (despite my having the bifocal height set to be lower on purpose), he refused to allow me to take these paid in full glasses to my car to check out if I could see the dash through the trifocal. He refused to allow me to speak to the owner. He refused to refund my money. I got up to leave, he did another hand gesture and was smirking like "haha lady now we have your money AND your glasses!"

Went for eye appointment, was told there is NO appointment, then was told, "Wait 10 minutes. Dr can squeeze you in," waited 2 hours, then asked to use bathroom, was told "It's not for public use" then "It's broken." In other words: receptionist lost my appointment, lied about bathroom and wait time. Then I bought frames, clerk misread my script, didn't offer me sale price, the next day I called unhappy with my frames, was told "no exchanges" in other words: she didn't read my script right, didn't guide me to pick correct frames, overcharged me, and told me no exchanges, ALL wrong information. It took several visits dealing ONLY with the manager to get right frames and prices. The other 2 clerks were a nightmare, uncaring, ill-trained and very rude.

I had my eye exam done there because it is close to my home, usually I use a private MD not a chain store. I was given a very brief exam in which the Eye doctor only changed the views 4 times each eye, asking me to pick the better of the two views, I kept telling her that none of the views was sharp but this one was "better". After this very quick exam she pronounced me at 20/20 and gave me a pair of contacts and ordered my glasses. I wore the contacts home and nearly got into a car accident because I could not see well enough to drive. I called back voicing my concern but nothing was done. I had a follow-up appointment scheduled about the contacts which I did not wear after making it home that first night.

I have received issues with every order placed. I kept thinking it would get better over time. They have a history with me and my family if not producing. I placed orders. They never come and then I spend the next few weeks following up until I get my order. My most recent order was placed 12-28/18 and they didn’t have a record of it. I was placed on hold for a very long time, I had to tell them the order was placed, and I don’t have my order. I am sick of paying for products that I didn't have... All I want is a refund and I will never set a foot in Pearle Vision again.

Two weeks ago I had an eye exam and bought a new pair of glasses. No problems whatsoever with my exam. Glasses were a different issue. Due to some miscommunication what I wanted and what I received were two different things. After explaining what I wanted after my glasses first came in and paid for the difference (dickering involved) my glasses came back within a week. So far so good. If I have any more concerns Pearle Vision will know.

An appointment was made two weeks in advance as a walk in at the Pearle Vision office located at 128 E. Little Creek Road Norfolk, Va. No question were asked about insurance coverage. The day of the appointment I was presents an information sheet for any changes. I informed the intake clerk I have a Vision plan. She called the carrier and was advised I have medicare advantage. She advised me that plan is not acceptable by them, my carrier is in the network. The charge is a $15.00 copay. They will bill the insurance, they may or may not pay. If not then I would be billed.

My mother needed new eyeglasses so she decided to go to Pearle Vision in Stamford, Ct. After an eye exam she was looking at frames and explained that she wanted a cheap pair of frames because her insurance only covered so much. They told her the cheapest frames were $225.00. I happened to be on the phone with her when this took place so I asked her to put the sales rep on the phone with me. The woman says the frames are very high end and that they are the cheapest they sell. I asked her much the lens would be with the bifocal and transition added and she told me the lenses would be $425.00 plus the frames. I told her she was nuts and that there are much cheaper options out there so she said to me "go and take advantage of them then if they are so much cheaper."

I am very dissatisfied with my recent experience at Pearle Vision. I need to start off by saying I have been to this Pearle Vision location before and have not had any issues. I recently decided to order new glasses and went to Pearle Vision again. The salesperson Amanda ** was very persistent about me getting progressive & anti reflective lenses. I was very skeptical about doing so but Amanda told me I had nothing to worry about and if I didn’t like the Progressive lenses they could replace them with single vision lenses. But she never mentioned that we would not be eligible for a refund or price adjustment in that situation.

This was 2 years back. I got my eye exam. I had a fresh prescription to start but when I bought contact lenses they gave me the same prescription for both eyes whereas it was different for both eyes. After two years now I have a cylindrical number because I have been wearing wrong lenses for 2 years. I am just so disappointed.

We have been going to Pearle Vision for about 20 years, almost every year, but this year after my wife had her eye exam at Pearle Vision and picked out glasses and frames, they said their lab could not make her prescription lenses! The prescription was given to her by the doctor inside Pearle Vision who told us the prescription had not changed much. We asked why and asked if they could find another lab to make her prescription and they said they would have to check with a manager and would call back by Saturday, one week later! And they never called back!

I went the store at 14110 N Pennsylvania Ave, Oklahoma City, OK 73134 on Friday, July 27 to get a pair of glasses using VSP benefits. The worker who I met there asked me to email my prescription, I did right away, and he said he got it. Then, he said that the VSP Insurance website is down and told me to wait. I waited there for a while. He didn't even check the computer but was just standing next to the front desk away from the computer/kiosk he used. So, I asked him how long I needed to be waiting; he said he will give me a call and then asked me my phone number. Did he call me? No! I guess the VSP insurance website is still down only in that location. Today is Tuesday, July 24. What kind of service is this? I am a little frustrated that they have my information and totally not happy with their service. Yes, I got a new pair of glasses from another place today. I am definitely not going there again!

The owner/manager of the Pearle Vision Midway - Saint Paul, MN store was very rude and disrespectful. I've always done a price match at this location with Sam's Club's price. I was trying to do the same price match yesterday as I had always done. He was very rude and was charging me $44 dollars and snapped at me that that was the price match. I showed him on my phone that the price of Sam's was only $33 dollars. He then snapped at me very rudely and said out loud in front of everyone (patients and employees) in that store "I'M NOT GOING TO GIVE YOU THAT PRICE! NO WAY!" I was quite embarrassed and mad at how he handled the situation.

Went into Eatontown store in Dec 2017 to get multiple pairs of glasses using VSP benefits and flex spending. Printed out my VSP coverage and supplied it to worker that helped me. Advised them I wanted to pay all charges and copays today before my flex spending expired. Paid almost $500 in charges, picked up our glasses 2nd week of Jan. Received a bill in March for $57 stating VSP balance not covered. I call VSP get them on the phone with billing dept (Christy) of Pearle Vision. Pearle Vision states they use their own VSP type calculator to calculate the copays and coverage and it is not always right so this is the balance I owe and they will do nothing about it. I explained to her I wanted to pay all copay in Dec when I was there and there were multiple $25 charges on my bill that I paid. She could not tell me what these were for since they were not itemized but told me if I did not pay she would send me to collections.

I've previously used Pearle Vision and thought highly of them in the past when I was using a different insurance carrier. Since then, I've changed carriers. Attempted to set up an appointment with them and discovered Pearle Vision does not accept Ambetter Insurance. This reply has put them at the bottom of my scale and I will never go to them again.

Worst place for progressive lenses... The person was so unprofessional and rude, was not ready to commit to their mistake and give me proper service... I just had progressive lenses with their frame (2340 East Lincoln Highway, Langhorne, PA). I have problem focusing with them in intermediate area of lenses. Not able to focus and read clearly on computer screen or GPS while driving. I had to go very close to screen and read it from bottom part of lenses (just like if you have bifocal lenses).

3 months to get new glasses. Plus they charge retail plus an extra percentage for all frames and lens. When questioned, I was told, "I only work here. I have no answers." Save yourself time and money and go to LensCrafters. Max 3-5 days and you have eye test and new glasses. Pearle is a SCAM.

Pearle Vision, Poplar Bluff, Missouri - My husband and I went to get new glasses to find out my $600 + glasses I had previously purchased had NO PROGRESSIVE BIFOCALS. They were measured incorrectly. We were offered a $25 discount for their previous mistake. I was shocked. When I called back the following week, they offered my husband's glasses free of charge. However, the manager was extremely rude and unprofessional and I sent a complaint via email. The next call was that his glasses were ready. I told PEARLE VISION staff we would pick them up when mine (that I purchased) were in... Okay, no problem.

I am very unhappy with the service my family has been provided at your Pearle Vision Glen Burnie, Md location with manager, Joe, and am filing this written complaint. From day one of getting my and my husbands glasses, they have not been correct. My husbands glasses are currently still at the store trying to get them fixed for the fourth time. Regarding my experience, I was sold into buying transition lens for reading, use on the computer, and driving for near and far sight vision.

Been wearing glasses for 48 years since I was 7. This pair of Alfred Sung frames just came apart, the weld let go. It was obviously a bad weld from the factory and just let go. I have every single pair of glasses I've ever owned and take care of them. They had no interest in helping me in any way. 700 bucks down the drain. The extended warranty you pay is only for 2 years, it's now 2 years 2 months. They didn't even care to see if they could order replacements. I wear high index lenses that are 500 bucks alone and are perfectly fine.

I use to go there a lot way back when. The staff was good. The prices are so unbelievably high! In the Robinson Township store they only carry designer frames. The frames you would have chose would have been over $680 dollars. Dr Pearle started the company with great staff and very reasonable prices. If you keep this up you will lose your clients. There was no way I would buy frames that expensive. You need to readjust!!!

I used Pearle Vision about 8 years ago in the WEM in Edmonton and then it used to be a quality branch. Apparently it's not the case anymore. I just ordered 2 pairs of glasses, not cheap at all, and had to take both of them back to fix twice for improper/poor assembly. All on top of this is the endless waiting in the miserably small store with no sitting possibility. The knowledge of the staff is very limited (spiced with poor English). Sadly I recommend avoiding this place in case you are looking to find a solution for your glasses needs.

The customer service quality and the honesty of Pearle Vision staff shocked me. This is the branch located in Franklin Mall, TN. I went there to get new lens for my frame, which I ordered online. On the first visit, they were happily bending the frame to fit my face and they charged me over $600 for the lens. Two weeks later, I came back to pick up the glasses, the woman was not responsible, I can tell right away; she was hesitate to adjust the frame for me and telling me that if I need further adjustment I am welcome to come back anytime.

I tried to cancel my order within 24 hours. They don't let you! I realized that I was caught up in a sales pitch and wanted to cancel so I had time to do more research and try on more glasses at other locations. I called and was told NO! Other retailers and glasses stores offer free returns, free shipping, etc. Now that is good customer service. Pearle Vision doesn't care about the customer. Just their sale. Beware!

Pearle Vision, Jacksonville Florida, Mandarin Vision Center - On July 3, 2017, I went to this store for an eye exam and to buy new eyeglasses. I presented a coupon that said “$20 off eye exam.” Regular price is $65 and with coupon should have been $45. Instead, I was charged $65. Manager Daniella ** told, "there's an extra $20 charge for retinal scanning," which I never asked for. I told her she overcharged me $20 and I wanted the “$20 off" as offered according to the coupon and she refused. She became indignant, very arrogant and called the police. Police (Jacksonville sheriff's office) told me that ** would press charges against me for trespassing if I return.

I have been going to Pearle Vision for years. No issues for glasses. I have 2 great locations near me no problem. My only issue is, when you purchase glasses if you decide within 30 days that you do not like them they only offer you a store credit. I was told I would get a 30 day money back, but was unaware of it only being a store credit. I was not unhappy with my service at all just with the policy about refunds. I wouldn't have cared if I had to pay a fee for the lenses but a refund should be allowed not just a store credit.

Pearle Vision is no longer the same place. The optometrists are good but the glasses used to be flexible and last 20 years. They scratch now within a few months and extend. The warranty wasn't honored and they didn't reply to BBB or me. The staff also look upon the lower prices items and those who buy them as trash. They are disdainful to outright rude.

Re: Discriminatory practices -- Cultural Sensitivity. I am a 52-year-old ** male. I am writing to share my experience at your Pembroke Mall location on 7/15/2017 at approximately 7:00 pm - 7:30 pm. I was assisted by a sales representative named "Toni" while shopping for a pair of Ray-Ban sunglasses. No one else was inside the store but the two of us. She was assisting me until two other ** people entered the store. Without excusing herself, Toni turned her back to me, asked the people if they needed help, and proceeded help them -- leaving me all alone. In short, she abandoned me. She sensed my frustration and later assured me that she would take care of me. I replied noting I did not want her help after the way I was treated.

After buying knock-off frames and having a prescription filled elsewhere, my daughter's glasses broke. I wanted to get another pair of frames and transition lenses for my daughter. Pearle was the only place around that could get us a new pair before we went on vacation. I thought it would take days, turns out it only took a couple hours. Now she's ready for fun in the sun.

I purchased contact lenses on Tuesday and picked them up on Saturday. After wearing the contacts for only 3 hours my eyes started burning. I took out the contacts, but my eyes continued to burn all day. The next day, I had crusting build-up around both eyes and I could barely see. After 3 days, my vision returned to normal. I explained all this and tried to return or exchange the contact lenses.

I went to get new glasses. The doctor did exam. They made lenses. They were wrong. I advised them the day I picked them up. They advised, "Give them some time". I went back after a couple of weeks same scenario. I went to Illinois eye clinic. They advised I have cataracts and they should never had made lenses. After several unsuccessful attempts of getting my 377.00 back, I was told they would not return my money even though the glasses should never have been made. My surgery is next month, they advised I can get sunglasses, really!I have never had 377.00 sunglasses and don't really want 377.00 sunglasses. Just don't go there. Customer service is terrible. It took the manager months to call me back. She told me it's not the policy to return my money. Really, make lenses you never should have made twice????

I purchased two frames by the name of Versace. Thought the name was a good brand and purchase two sets. After about 6 months one of the arms fell off so I called but the store had closed and the closest one was an hr and a half away. I called them and they told me "no problem, bring them in" and they would fix them. So I did and they did a good quick job. After about 6 months the same glasses broke and the arm fell off again. So again I took them into the office in another city and they repaired them. About 6 months later they broke again so I tried putting a bit of glue on them and they held for a bit. I decided that they would become my at home computer glasses.

I bought my last pair of glasses at Pearl Vision. I remember they gave me a date for when they would be done and they didn't deliver. They apologized for the mistake of not sending them to wherever but they offered me a nice cleaning kit. They were very apologetic. A few months ago I had a eye problem and needed sunglasses. I borrowed my husband's but they were too big on me. I stopped at Pearl Vision and the lady was so gracious and although I told her I did not buy the glasses there, she adjusted them with a cheerful attitude.

I ordered contacts through Opticontacts and accidentally ordered the wrong strength. All online contact retailers are supposed to verify your RX with your doctor. They give your doctor 8 hours to respond. This is a law... I did not know any of this. My contacts were even back ordered for a week. In my case, they faxed my doctor's office at Pearle Vision in Lincoln, NE at the 66th and O location. Due to a transition of some sort happening at that location, Carmin, the regional manager, has admitted this, said she did not personally get the fax nor can it be found. Even though Opticontacts has verification that they did receive it. This location never closed down so not sure what kind of transition would cause no one to see a fax verification of a prescription.

I had an eye exam. Ordered glasses and one extra pair. I tried the extra pair and were worthless to me. Prescription didn't change anything. I could see just as well before I came in. Tried to cancel my order and was put on hold for more than 10 minutes so I hung up. I will never use them again nor my family.

DO NOT BUY ANYTHING FROM PEARLE VISION. THEY SUCK. HERE'S WHY: The people who work there were ridiculously rude, put me on hold for obnoxious amounts of time EVERY TIME I CALLED, and the shipping was TERRIBLE!!! Here's my shipping story: I am a college student and was home on spring break. My glasses broke unexpectedly, and I was down to three pairs of daily contacts. So I went to Pearle Vision, hoping to get this done quickly and easily. After much more back and forth with them than was necessary, I ended up getting the contacts from Walgreens and then ordered the glasses with the new lenses from Pearle Vision. They told me it would ship in 7-10 business days... THEY LIED. After 10 business days with no glasses in the mail (it was a Friday at the time), I called to check on the status of the shipping.

Took 9 weeks and 9 trips back and forth to finally get my glasses in the correct prescription and in the correct frame. I calculated I spent over 15 hrs of my time and drive over 270 miles. Did I mention the glasses were over $400 (after insurance discounts, etc.)? Wrong frame, glasses made wrong, told to pick them up when they weren't ready, second eye exam to confirm glasses made wrong, etc. I've used Pearle for many years - first bad experience. The really sad part? The store manager never returned my call, nor did corporate customer service respond to the email I sent after indicating they'd "respond in 3 business days". DO NOT GO HERE!!!

I went to Pearle Vision eye Dr. **... to get my eyes checked for a problem. The Dr ** frozen my eye and puts drops in my eyes and gave a tissue to wipe as the fluids dripped down. Then told me to sit in the waiting area for 20 min in for the meds to take effect. Which in turn Dr ** said would be blurred Vision. Fine. When I returned to her chair she told me I had seriously scratched my cornea. I asked her how she replied "I frozen your eye and I guess you didn't feel it when you wiped your eye." Why would you not tell me before to be very careful...

Check out the prices of their frames, then google the manufacturer's item number. My frames were $309 before insurance and $250 after. Unfortunately, I Googled some online prices after my purchase. Average price of the identical frames, and most offered free shipping- $122. My eyeglass insurance coverage is every two years. My neighborhood PV went franchise a year ago unbeknownst to me. Like others have said, once you plunk down your money, even if your glasses haven't shipped to the lab yet, the sale is final! Furthermore, 100% payment is due before your order is submitted. The following day I went back to assure there wasn't a price error. Not only was there no error, the associate sounded like a broken record; "we don't set pricing, the franchise does". She parroted that line at least five times.

This Pearle Vision in Iselin NJ is a nightmare to deal with, I paid for my glasses, after a month I was still getting excuses. Not receiving my glasses after a month, that I paid for. So I said I want to cancel them, they said there is no refunds. I called my credit card company and put a dispute in. DON'T USE THE CROOKS AT PEARLE VISION.

I've been receiving notices in the mail regarding an upcoming appointment that I did not make. So I called Pearle Vision on Louise Avenue to make sure the appointment would be cancelled. The lady told me that this was made a year ago when my husband was in there. I explain to the lady that my husband was just in there in January and was wondering why the record had not been updated. She said it was beyond her control and she had nothing to do with it. I asked her if the record was updated. She said she didn't know, it wasn't her responsibility, it's been taken care of and then hung up on me. I can't believe she hung up on me!!! I spent between $800 and $1,000 a year at Pearle Vision and I expect to be treated respectfully. I did call the doctor and explain the situation to her and although she was kind she really did not seem too concerned about how I was treated.

My complaint is that yesterday I needed more lens fluid! So I went to my local PEARLE dealer here in Enschede (Klanderij). I asked the person for a bottle of lens fluid. He grabbed one bottle for me and to my amazement charged me 15 euros! This I can hardly believe as being a satisfied customer for nearly 11 years and purchasing my glasses and lenses here for the last 11 years (total of nearly 3600 euros!!) It is an absolute disgrace that they dare charge me this money! I paid it and quickly told the person I will never in my life ever buy anything by PEARLE again. This person simply nodded and said (''OK"!!!) I guess these people need to understand what customers mean to them! A very disappointed customer.

Took my money and won't give me my glasses!! Went in for eye exam and reading glasses. I was told 7-10 days but "probably sooner". My glasses never arrived. I was given 5 different times for delivery but all came and went and still no glasses. I called the store 7 times and the customer service line twice but Pearle Vision won't return phone calls. Customer service says this location is a franchise so the is nothing they can do. Is this place just a scam?! DO NOT GO HERE!

Dissatisfied with overall experience. I need to start off by saying I have been to this Pearle Vision location before and have not had any issues. I had primarily dealt with the same person on each occasion, but he has since left and since his departure, the customer service has completely gone downhill. In the past, I have had my glasses in as fast as 6 days. My appointment was on 1/3/2017. I picked out my frames and lenses (I do not have a complicated prescription) and my total after insurance came to $242.00. The next day I happened to look online for the same frames and found them for $67.00 cheaper. The prescription lenses were also going to be considerably cheaper as well.

The overall selection of glasses is not too bad but the value for the price of glasses is not great. Delivery took too longer than I thought and also glasses weren't made right! Couldn't see clearly out of them. Took them bad 3 times and asked if they could redo them and they kept telling me I had to get use to them. I took them to my dr to see if they were right and she said no. My dr had to call the store and tell them they were wrong!!!

From what I see and have experienced at Pearle myself they just don't have what it takes to earn any more of my business. Thanks for the reviews. They do seem to play tricks on pricing. Even with good insurance plans.

DO NOT GO TO THIS STORE. Horrible customer service and the person who did my eye exam was inapt to do so DO NOT TRUST THIS PLACE... He told me my eyes were good and when I got home to review his notes he marked that I had cortical Senile Cataracts. He NEVER advised me of this. Needless to say the glass were a disaster and now I am being told that they will not REFUND my money. Matter of fact I was told that I would have to dispute the charge with my credit card company. Called the corporate office and await their resolve if any. DO NOT GO TO THIS STORE... My cost so far is $448.71 and counting.

I went with my friend to get her glasses and also I worked in the same field just different business. We are both college students so we cannot afford a high end pair of glasses. My friend has a very low script and was not planning on spending an extensive amount. The sales person was very persistent on her getting anti reflective. My friend continued to tell her that she could not afford to get anti reflective on her glasses and was not going to get the warranty (which is only 30 days).

Con artists. Before appointing I called around for the best deal. I was told one thing over the phone and a totally different thing when I got there. I needed new contacts for an upcoming vacation. Had I given myself more time I would have went elsewhere, but time was of the essence. When I emailed the company with my dissatisfaction they never even owned up to the dishonest way I was treated. Never again and I hope others heed my warning!

I told the salesman my budget and selected glasses within my budget. I rejected other items he pitched and told him that it cost too much. I was told that if I had insurance that I had to pay in full, which I did. I later received a voicemail "about my order" with no specifics. I called back and left a message for my salesman, who was unavailable. I never heard back from him. I called again 48 hours later and was told he made a mistake in the price of the frames and the lens and I owed them money. I requested to cancel the order and the manager, Lenora, said I would not get a refund, could not cancel the order and owed $60 more. This is not good customer service. I am working with Pearle Vision Corporate to resolve this ongoing problem.

I recently had an appointment at Pearle Vision in Birmingham, AL on August 9, 2016 for an eye exam, contact lens fitting and to purchase new glasses. I have EyeMed for vision insurance. So, I thought this should all go pretty smoothly. Let me start by saying that the eye doctor was awesome! She did a great job and also had great customer service skills. Some of the other employees were very rude and were also rude to one of their own co-worker (Paula).

I ordered some glasses and asked for Transitions lenses. These lenses weren't described to me, nor was I asked any other questions about them. The glasses come in so I go to pick them up and get in my vehicle. The lenses don't transition to dark. I go back in the store and a worker says they don't darken in vehicles as the windshield blocks UVA and UVB rays. I know people who have Transitions that darken in a vehicle but I wasn't given an option by the worker who reacted in a patronizing manner when I said that the lack of darkening in a vehicle didn't make sense. I was angry and the store was busy so being the better person, I decided I would go send an email.

It is all about the sales! The customer service is sorely lacking. After losing my glasses I went there for an exam. The price I was quoted on the phone was not even close to the price I paid for the exam. On the website it indicated my insurance was accepted. I found out after the exam that is not true and I had to foot the whole bill! Additionally, I was promised I could have my glasses in 3 days, because I had lost my pair. After 5 days I called and they still were not ready. I told them to cancel the order and they refused. THE MANAGER AGREED TO RETURN MY MONEY AND NEVER DID AND DENIED SHE EVER SAID THAT! As it stands now, they have not returned my money to my credit card and I do not have the glasses. I will NEVER go back there and advise anyone who considers using this store go elsewhere. It is all about the money at this place. Lies and misleading statements to get you in the door. Run away!

My wife and I went to Pearle Vision on Legacy Dr in Frisco, TX, so I could purchase a pair of single vision glasses (Frames & Lenses) while taking advantage of Superior Vision insurance. I chose a pair of frames (Armani, numbers on tag: OAX1017, 6083 Matte Brown, 5417 MAN) priced at $189.99. Since my Superior Vision Insurance covers Plastic lenses in full, I requested plastic lenses. The saleswoman there told me that these frames can only be fitted with polycarbonate lenses, and she quoted me a price of $257 (after my $140 frame benefit!).

My daughter had an appointment with Pearle Vision in Mt Pleasant, SC today. After agreeing to the service and signing the approval for the $0 cost. Once she was in the room alone they ran additional examinations for which I was expected to pay. Mind you, she is a minor! I will NEVER use them again.

Went for a eye exam and glasses on June 10. They told me it would take two weeks, so I waited. Called the store. Told me my glasses did not come in yet. Waited a few more days. Called back. Manager said she would call the lab to see what was the hold-up. Call back. Manager never call the lab. Pearle had my money for a month but I had no glasses. When I did get my glasses wanted to talk to the store manager. She is always avoiding me. Talked to customer service. They said they would pass my complaint to a district manager and he would call in 3 days. What a joke. It's been 2 weeks. No call. I guess district managers avoid problems too. Then when I got my credit card bill I was charged forty dollars for my eye exam. But with my insurance it should have been ten dollars 99.

I can't believe this company is still in business. I purchased my daughter glasses and should have figured it out with the store employees it was a mistake. We purchased the scratch resistance and the glasses got little divots in both lenses. I went back to the store and the store was closed. Went to another Pearle Vision and they would not touch the glasses and told me to call the regional manager Edgar **. I called him and left him a message. He did not return my call. At this point I called and left him 3 messages and did not receive a call back.

Had no problem getting eye exam and picking glasses on June 8th. A week later they had 1 pair - didn't call. I had to call them now. 4 day later they still don't have my main pair ready as promised. They did say they will have both pairs done in 8 days. They can not give me a reason and I paid cash - no insurance as I was told they take mine and when I got there they told me they don't but I needed the glasses. Poor work on that part - they did not even have respect to call to let me know the glasses will be late coming in. I had to call them.

I bought a $48 Pearle Vision Groupon. I thought it was a great deal! It included a comprehensive eye exam plus $200 allowance towards eyeglasses (frame & lenses). I really just needed glasses for reading but wanted a good brand. I've been using a pair of Kate Spade over the counter reading glasses. The frame selections are not as good as LensCrafters, but I did find a pair of Ray-Ban frame for $200.

On April 23, 2016, I went to Pearle Vision at Twelve Oaks Mall in Novi, MI to pick up my new (progressive) glasses. When I put them on, I could not see clearly at any distance. Up close, the typeset looked like black ink blobs instead of letters. Far away, the letters were blurry. Computer length, everything was wavy. I could not see anything clearly and my head was beginning to hurt. The employee helping me said I should take them home and try them for a week. I declined and asked for my money back. I was told that I cannot get my money back.

I order my glasses, waited ten days and when I got them they had the prescription info etched into the lens. Told they would give me new lens. Been back 3 times to get the lens fitted to my new frames and cannot get the tech to do the work.

Ditto to every review I've read! Had an okay exam experience. Not great but okay. Waited 15 minutes while I looked at frames. No one seemed interested in helping me. Finally a young woman from the optometry side came to apologize for the delay. All this while 4 'service' people tried on glasses in mirrors and joked with each other and 2 other customers in the store. I finally interrupted one of them to let her know I would go elsewhere. She stared at me blankly. This was in Branson, Mo.

Used vision plan of employer and was limited in selection of vision care provided by plan. Every pair of glasses I have ever got were of poor quality and made from cheap material. Every pair practically disintegrated because they were constructed from flimsy metal. The "scratch proofing" was a deception because I can barely see through them through the scratches. They are now held together by a combination of twine and rubber bands (seriously).

I purchased a pair of glasses with premium lenses (discounted frame, bifocal lenses, transition, with glare and scratch guard coating) 11 mos ago to the tune $618.47. This reflected a 30% "special promotional discount" so full price would have been $900+. My lenses are showing white flecks, the lenses are totally scratched but unevenly so. It looks as if the coatings are coming off and scratch guard seems to be nonexistent. I visited store to inquire if they would stand behind their product especially as these glasses are only 10.5 months old. I was told their warranty covers only 50% and they were going to charge me $357+ to replace these lenses. This is clearly more than 50% of original price which included the frames. They indicated that the warranty price is based on List Price NOT actual purchase price.

Called Melodie, made an appointment at gunbarrel rd store in chattanooga, tn. I live in flintstone, ga. Had been using rosenthal eye dr. for several years. My wife and I both. It is a thirty minute drive to brainerd rd from flintstone. When I got there on appointment day, store was open. My appointment was at 9.30 am. We arrived at 9.15 am. Lights were on in showroom and a light in back was on. DOOR WAS LOCKED. I knocked. Even called store no one answered. We will never go back there. Store mgr. said she was there. But we know she wasnt (I think she stepped out for a quick biscuit).

Terrible service! The manager is rude, disrespectful and only cares about the next person walking in the door. I have never in my life had an issue with getting a pair of glasses made until I walked into the Naperville Pearle Vision. After remaking my glasses (only because my insurance paid for it) I still could not read print on a page of paper without moving like a bobblehead. It was then that the manager and now optometrist discovered that the lenses they gave me really were not what I asked for. Good news. They could remake them but only if I paid because my insurance was tapped out. The $350 after insurance was not enough to compensate for the fact that everyone else in the store except me needed their attention.

Pearl Vision Rt.22 Springfield NJ: My daughter had her new frames break at the hinge and arm so we needed a replacement frame. The employee stated they didn't have her color in but did have the same style frame and that she would put it on hold till we got there a day later. We arrive and no one can find the frame. They scour the store for 20 minutes and finally ask if they can replace the frame with another. And since they can't find the frame, they have to use another without the replacement cost that was quoted me. It's twenty dollars more so I agree.

I purchased eyeglasses and lenses from Pearle Vision in Las Vegas, NV. They said it would take 7 days to make up the glasses. I called to ask if they could put a rush on them because I can't see without them and I have to take time off from work and I'm blind as a bat without them. Monique ** at Pearle Vision on Nellis said, "No, they can't and deal with it." I asked her last name. She refused to give it to me stating that it is against company policy to give last names. She then said in very high pitched voice that hurt my ears, "MY NAME IS MONIQUE AND I AM THE DIRECTOR OF OPERATIONS AND I AM NOT GIVING YOU MY LAST NAME BECAUSE IT IS AGAINST COMPANY POLICY!"

Last Saturday I went into Pearle Vision at Cloverdale Mall in Etobicoke. I needed to purchase new lenses. I gave the girl my prescription and asked the cost of purchasing new lenses for the frames I had. She took the prescription, barely looked at it and stated point blankly "$400.00." I asked if she was kidding and she stated no. She also told me if I purchase new frames the cost would be cheaper. I explained that these frames were less than two years old and could not afford to buy lenses and frames. She abruptly said "well that is the cost." I took my prescription and walked out. I then went to two other optical stores and was given a purchase price for lenses from $268.00-284.00.

Somehow with my insurance I still had to pay $358 for a pair of glasses. Total came to 700 and something close to 800 and my insurance I guess took care of some and my total out-of-pocket was 358. I will never go back there. I could go to America's best and get two pair glasses for less than that.

I purchased glasses on May (Hwy 7, Markham location). The day after I picked them up, I noticed a scratch on the right lens. I called the store and went in the next day as agreed, only to be told it was my fault. After much back and forth she agreed to replace the lens. While waiting for the replacement lens 10 days, I noticed there were chips on the outer edges of both lenses. This time I called and again after much debate and being told there was no chips, she agreed to order a new left lens (keep in mind she hasn't even seen the chips). Another 5 or so days go by. I get the call both lenses are in...so off I go. Once I get there, she proceeds to tell me there is no chip, so I show her and get told it's not her fault, it's the manufacturer and it's not a defect so she's doing me a huge favor by replacing them. The manufacturer is Essilor (I've had their products before and never had an issue).

During my eye exam, I was told I should have 2 more eye tests with their "updated" equipment. Both tests, of course, added $65.00 additional cost on my bill. Upon questioning, I was told there was no medical reason to have these tests, other than it would give me a "complete" eye exam, which was not included in the advertised "complete" exam represented in the ads.

Purchased 2 pairs of eye glasses, one pair was to be ready overnight; the second pair was outsourced and would return in store within 7 to 10 days. I received one phone call concerning glasses ready for pickup. While in the store, only the pair that was outsourced was ready for pickup. I refused the second pair when I returned to the store 2 weeks after not receiving a phone call concerning pickup for the overnight pair. I know it's because they didn't want me to understand that they did not follow through as promised. So I requested a refund.

The 3 employees including the Doctor were extremely rude, disrespectful, dismissive, unprofessional. I got the exam and got the heck out of there. I was going to go ahead and get the glasses but after I saw the way they acted I will never ever use Pearle Vision again. I should of gone to LensCrafters like my husband wanted to go since he has been there before with one of his employees and went through the same thing of rudeness and unprofessional act. I said to my husband maybe they were having a bad day & we should give them another chance since they are closer to our home. Biggest mistake. I will rather drive an hour away to LensCrafters than to go back to those 3 nasty attitude employees. They need to go back to school and take a course of how to treat patients & customers!! Absolutely disgusted.

I bought frames with the transition lenses. Mind you I need a new prescription but these lenses are complete garbage. The coating on them failed miserably. It has a spidering effect to them. Not scratches but an appearance like when a piece of laminated glass cracks in a lot of directions. I asked the manager and she was not interested at all in helping find info on them. Like common complaints, can I get some kind of credit towards new ones? Nothing. Will never set foot in that place ever again. Lousy...

On Aug 6, 2015, I brought my (disabled, wheelchair, Vietnam War Veteran) to Mall of Georgia Athens GA location for an eye exam. HMO listed said vendor. Glasses to be put following day. Rude, disrespectful, dismissive, unprofessional svc.

I had bought a pair of glasses. When they called I went in to find out that I didn't like the ones I ordered so I replaced them with a cheaper frame, in turn I saw some sunglasses also but the ones I ordered was much more expensive so the person I was dealing with (very nice) credited me with the first purchase then I had a balanced for my sunglasses. I went in to pick up my glasses that was paid for and came across a nasty, rude lady that said she worked making the glasses. She claimed that I still owed on my glasses. I told her I did not owe anything. She looked really didn't know what she was doing then I said how can I owe on a cheaper frame anyway.

Pearle Vision baited me with their '2 for 1 Sale'. Unfortunately, I took the bait.... The first hint that I had made a poor choice came once they had completed the examination of my eyes. The cost was $50 above what our province pays for eye exams. I was only told about the extra charge once the exam had been completed. I later called several opticians to find out if indeed this was common practice... it's not. There are a large number of opticians in British Columbia that do not charge more than our province allots for eye exams. After the examination I proceeded to choose my new eyeglasses. The frames I choose were not a good fit for me. I returned to Pearle Vision with both pair of glasses on 3 occasions in failed attempts to get them to fit properly. Both pairs have the annoying habit of literally slipping off my face.

I have to take the time to send a compliment and cheers to Shawn and staff at the intercity shopping mall location Thunder Bay!!! Thank you for promptly fixing my daughter's glasses. I really appreciate what you done for her. Her glasses was snapped in half and you guys fixed her glasses without hesitation. Her eye sight is so so bad she can't do without them. I brought them to her work and her face lit up with appreciation and satisfaction. She can't believe the difference. She has been gluing the frame together for 2 weeks while waiting to get her eyes examined... She was so stressed. Thank you so so much. It's wonderful to know that the staff at Pearle Vision is so helpful and willing to go that extra step for their customers, and their friendliness is compared to none!!

Pearle Vision Selma TX at the Forum. My eyes don't need a strong script but I needed glasses and had gone to PV before with no problem and was visiting. First Dr. Susan ** gave me a bad script. Then PV frames were so high I chose the only nice frame on the discontinued rack. No longer doing bifocals in an hour. I couldn't get them in an hour and was back home in NM when they were mailed to me. I tried them several times for as long as I could without giving me a headache. I called to let them know I didn't know when I would be back for new script. They and the Dr. Extended warranty 30 more days. After that I called and told them I would not be back because my daughter who is in the Army was stationed elsewhere so we wouldn't be in San Antonio again and I was going to mail the glasses which I was given an incorrect script for and that the frames were defective and would not hold an adjustment.

My glasses broke. I took them to Pearle Vision for possible repair. I have rimless glasses and my spare pair were 7 years out of date (prescription), I was desperate. They found a frame that would fit my lenses which were super expensive, ultra-thin polarized with progressive lens and got darker automatically in the sun. Well I waited, they told me they had to cut my lenses out and might scratch around the screw holes. Well I was desperate and said "ok go ahead". When I got my glasses back after repair both lenses were so badly scratched that when I looked through them everything was foggy. Not just around the screws but across both lenses. Then I saw the small disclaimer on the wall, they accept NO RESPONSIBILITY for damages during repairs.

I've been to Pearle Vision for my glasses several times. Have always had good service and had been happy. It's been few years since I've had new glasses and the pair I own now have been good up until a couple weeks. I could see something yellowish on the lenses and today I have noticed that my left lens is actually coming apart. Called them and they were actually talking like they're going to charge me for something I have no control over. If I knew they put together ** ass lenses, I wouldn't have went back to them. And if they do not fix them for free, I absolutely will not ever return to their stores AND TELL EVERY OTHER SINGLE GLASSES WEARING PERSON I KNOW TO NEVER USE THEM EVER!!!

Store inflated the retail price of the frames I purchased to 360 when every one else shows the retail at 220 so that when they give you 30 % off they still get 252. When brought to the store manager's attention he said they can make the suggested retail whatever they want and he thought that was fair and then said no refunds. People should really price around on this store.

I had gone to Pearle Vision a while back to get better frame for my lenses since I'm a truck driver and I have to occasionally fix the truck. (Example: go under and fix the engine or wheels etc.) So when I had asked for a durable frame to handle the work environment, they offered to give me a two hundred dollar frame. He was showing how flexible it was, so when I went more recently to get it repaired because the screw kept falling out. As I was asking about getting the screw repaired, they were giving me the run around and constantly giving a excuse that I had "misused" the glasses since there were scratches on it.

They sold me the frame with lenses for 185$, that are everywhere else are 29$. The lady was so rude. She told me "Those parents, that don't order for kids poly lenses - are crazy!!!" That lenses were + 50$ to our regular ones. Pearle Vision - Village Crossing, Skokie, IL 60077.

After spending 350.00 on glasses I went back to replace a lost nose pad and was charged $5.00. Not good customer service. I will be buying my glasses elsewhere from now on.

Pearl Vision - 4201 S. Cooper St, Arlington TX - When we first bought the eyeglasses, we were told the glasses would be ready in two weeks. Two weeks passes and no follow up calls from the store, we constantly have to follow up with them, and finally after numerous messages and follow ups, we got our glasses a week after the promise date. Fast forward 3 months later. My husband earsocks from his frame cracked, I called in and ** (Supervisor) said our warranty expired and there's nothing he can do for us and if we want the earpieces fixed it will cost us $150 per frame.

I purchased new frames, made in China. My lenses did not fit the frames so I had to order lenses, too. My lenses are thick and the frames are very lightweight. Lenses are too heavy for the frame. Seller should of known that beforehand. The bridge of my nose has been sore x 5 months past purchase. The frames have been adjusted 5 times with minimal improvement. I complained to PV and was told, "Just have to order a new frame." I said, "Will this cost me?" PV replied, "Yes." Stay away from these incompetent thieves. They do not own the problem or go above and beyond after they have collected all your money.

Fail to honor their protection plan, and also very rude Ann Arbor mall store manager. Very poor customer services, charge a lot for a pair of glasses.

I went to Pearle Vision in Sunridge location Calgary and they said they do not have much selection there. So need to go to Deerfoot mall location and I selected a Ray Ban Wayfarer suggested by them for my prescription and they made it. But then UNFORTUNATELY they can't adjust it to fit my face so have to select a new one and one of the lady (**) told me to come to Chinook location (as she will be there next day) to show me the best options for my prescription. So thinking of professional courtesy I drove 45 mins to the Chinook location to find out she is not having time to help me and was ignoring. Finally I selected other one and she said she will send it to Deerfoot location and they will make it after my appointment with eye specialist. But the sunglasses never reach there when I went there after my appointment.

The person that was assisting me was not very helpful, and I felt rushed when placing my order and picking up my glasses. When I first came in to the office, two men from the back came up and totally watch me as I approached the counter. After explaining what I was there for, they walked back in the back room. I didn't feel welcome. I still wanted to take care of my Groupon that I purchased. When picking up my glasses, I felt very uncomfortable. The same women that assist me, same attitude.

I purchased progressive lens from Pearl Vision in November. A couple of months later I complained about not being able to read from the glasses and plus the frames were way too big for my face. They changed the frames but said that I would lose my warranty. A couple of months past and I was having the same reading problem. I thought that maybe it was just my eyes trying to adjust. Eventually I went to my regular eye doctor who told me that the reading portion of the glasses were incorrect. I went back to the Pearl Vision in Woodstock on Hwy 92 and the manager told me it was too late for any changes. Even though she had record of my first complaint. Will never ever shop there again. Help!

I've used a Pearle Vision a few years ago in Calgary and had a good experience. But the experience I've had at the WEM location has been terrible to the point that I'll never use Pearle Vision again. I had two perfectly good frames from my previous purchase however when I asked to simply replace the lenses I was informed that it would cost me more money for just one set of lenses than to buy their two complete frames deal for over $500.00. So I picked two frames (one for sunglasses) and after the lady did her measurements for the position of my eyes relative to the frames, I was instructed she'd call me when they were ready which would be 7-10 days. Well three weeks goes by with no phone call so I figure they must be ready so I go down to the store (I live out of town so it's not like going just a couple of blocks to go there).

I was told that my glasses might be too weak to insert the new lenses. The woman said she wanted to take the glasses in a back room to clean them. 15-20 minutes later she returned with my very warm glasses. After a few hours my nose was very sore from my out of shape glasses, which had never happened before. I then remembered that similar actions had taken place the last time I had been there. At that time the girl took my frames in the back room and came back with cracked frames. I returned to the store the next day and cancelled my order. I will never go to another place that gives commissions on frames or pressures me to buy new ones. I took my prescription and went elsewhere. I was very happy with the doctor who examined my eyes.

Text from the letter sent to my insurance's Complaints and Appeals Department: I am filing a complaint against the Pearle Vision store in Glassboro, NJ located in the Doubletree Mall complex. I found this facility via your member website. First let me begin by saying that the doctor I saw on site, **, was fine. She was attentive and thorough. She even attempted to try a new prescription for me, offering to switch me back to my old prescription if the current one does not work for me (it does not).

Pearle Vision at Lynnhaven Mall in Virginia Beach, VA - I'm not even sure how to begin to describe how much of a HUGE hassle it has been trying to get my glasses. I've been there 4 times (so far), seen the doctor twice and now have to wait another 5 days just to find out where my lenses are because they don't know. THEN wait at least another 1-2 weeks to have them put in the frames. If they try to screw me over again on Tuesday I will ask for all my money back and never return.

Went to the one in Morrow on 2/9/15, arrived at 4:50; was there until after 7:00. Got 4 different prices because the lady was incompetent; asked 3 times about two pair and was told I would get them. Went back to pick up my glasses; NOT two pair as promised, told I had to pay for second pair separately. Could not use the ones that came back; had to return them to the lab. HORRIBLE experience and I will NEVER go back there again.

I purchased glasses a few weeks ago and when they came in, cannot even see out of them. Went to return them to correct and they wanted me to pay for another exam. The glasses are useless to me, and they do not care. Do not even think he is licensed.

The Dr running the store is very unprofessional and comes up with charges that he never mentions on the initial visits. I went to 2466 Yonge Street from a recommendation from my Girlfriend. I had to send my glasses that I paid 550.00 for 3 times to get them done properly. I was given a letter with a credit of 100.00 to be used for any purchase. I called today to speak to the Dr to find out that he will only honor the credit for a purchase of glasses. That is not what I was told by his staff. The staff working there are very nice, no problem there, but the guy running the store has no manners and is totally unprofessional. He was condescending and was talking down at me when I asked him to honor the agreement. He asked me to pay an extra 75.00 for him to fit my contact lenses, a price never discussed on my initial visit.

Went comparison shopping for new glasses and frames. Went to Walmart (cheapest), Eyeland (dingy & dirty), then Pearle Vision having been there before. Had to go to two different stores due to PC's being down at one store. To the point one Pearle Vision store gave me a price including lens, frames, transitions and my insurance discount. I was like great I still want to shop around. Stopped in the other Pearle store got the frames and sat for a cost. Well the cost was way more the other store price the same lens etc. $$$ more than the other store! Really! I said no I would not pay the price and why was it so much more than the other store and I had the quote from the other store! "Well we're independent. We can charge our own price."

Went for a eye check up Saturday and went today to get some glass. Well they didn't put my bifocal On My prescription And when they called the office they didn't write it down. So now I am waiting to see if they can check my eye again. They said to call back tomorrow. I think they should already schedule Me for another check up. How they think I going to read without my bifocals? Are they going to guess? I don't think so. I paid for my eye to get check and I thought since they were Pearle Vision They do a good job. I am disappointed.

I spent $577 one two-pair of Ralph Lauren glasses (BOGO). Each set of lenses is $40 and I also went ahead with the "HD" (which is a joke, do not buy it) for an extra $80 a pair. I picked up my glasses and wore them for about a week to see if my eyes would adjust to them (hadn't wore glasses in about 5 years due to wearing contacts all the time). Well they finally adjusted and it was still blurry on both pairs. I had them remake the lenses and had a second eye exam to make sure. A little bit better the 2nd time but still blurry. I called about getting a refund and they offered to reimburse me with contacts. $577 worth of contacts. Really. I kindly declined and just told them I needed glasses and I would like my money back. So far, I am waiting on a check from them, hoping I get it soon. I will not go back to Pearle Vision.

Pearle Vision- FOREST LN: I would definitely not recommend this horrible place to anyone! Hideous customer service!!!!!!!!!!!!! Staff does not great greets! Roll their eyes at any questions you have! Do not explain anything to you, just hand your prescription to you and go their own way!!! This place should just be closed down!!!! Thank the brunet "thing" that works there!!!!!!! For losing customers!!!!!! Never going back!!!!!!! Very unsatisfied! Thumbs down!

I have 2 small children with BEHAVIORAL DISORDERS AND AUTISM. We went to get their eyes checked... Doctor put stinging drops in their eyes for test agitating them... I couldn't get them to sit and stop touching things so I put them in a cart with seat belts. They screamed. I started the process to get my glasses and the lady told me halfway through we had to leave their store because they were losing customers due to my children screaming. My children have disorders that prevent good public behavior and we only go out as is for necessity trips. This to our family is a necessity trip out. To be humiliated more than my kids already had by adults and professionals who should be more understanding of handicapped children that are using their services.

I bought a new pair of glasses in December 2013 from Pearle Vision in Parker, Colorado. In June 2014 I noticed a scratch in the middle of the left lens. I went back to Pearle and was told that there was a one-year warranty but should consider replacing the lens just before the warranty expires 'just in case there would be additional scratches'. Thus, I had the lenses replaced in December 2014. Just three weeks after replacement I noticed a 1-inch long scratch on the left lens again. The size and visibility of the scratch were truly shocking. Thing is, I can't remember anything bad happening to these glasses. I went back to Pearle and was told that I must have dropped them. They offered to replace the lens for a charge.

Wobby No Rimless Designer Frames - My frames and lenses cost over $800. I have worn glasses since age 7 and I am now 60. Retightened over and over. As a child, Mother would only purchase the black frame cheap Nerd glasses. No matter what I did to them they never broke. Go to EyeMart.

In 2013, I bought a pair of glasses from Pearle with their prescription. They had done the eye exam. I selected a pair of "golden taupe" frames from their mid/lower priced selection after trying on several. I wear progressive lenses, so I realize they cost more than single vision lenses. They charged $264.50 per lens, but were running a "50% off lenses" special. Total cost was $443.45. When I went to get them, the frames were silver and the vision blurry. They said that was the exact pair of frames I had tried on, and even though the receipt said "golden taupe" it was correct.

I've worn glasses for over 30 years. I've never had so much trouble with poor quality lenses on the most expensive pair of glasses that I've ever purchased. In the first 4 months, I've had the lenses replaced twice. They are now once again scratched and I'm wearing my 6 yr old glasses with not a scratch on them. I have no complaints about rude staff, my issue is spending over $700 for glasses that are filled with annoying scratches. Who can wear them?

I have had numerous problems with this people. I need special lenses due to a cornea issue I have. Once again I went to get another eye exam to see if they can re-fit my contacts. The clerk was doing the pre exam and asked me to take my contacts off. I did and I asked for contact lenses solution. She gave some of the soft lenses one so I ask for Rigid GP Solution. She didn’t know which one was it and kept looking through their solutions. I mentioned the one I used was a little bottle with a thicker solution so she offered eye drops. I told her that wasn’t what we needed so she handed one little bottle that and told me she finally found it. We had the pre eye exam and she asked me to put my contact back on. I did and suddenly I felt my eye burning, it stung so bad. She ran to the doctor and came back saying she gave me the wrong solution and I should rinse my eye. The doctor took me to the exam room and nonchalantly told me I had a chemical burn in my eye and it will lead to an infection.

I purchased a new set of frames which are great. But the lenses they rake you over the coals for. I have bifocals, so I got the ones without the lines, then I got the transitional lenses that darken in the sun. By this time the whole thing was up to 500 bucks. Then they asked if I wanted scratch protection coating? I asked how much, "100 bucks". Seems like everything they added was "100 bucks"! So I declined on the coating. I've had these glasses less than a year and I can't even see out of the lenses. It's like looking through a fog.

I took my frames to Pearle Vision in Sarasota, Florida for an adjustment. They stripped the screws on the frames and broke the nose piece. Instead of replacing my frames as I had expected they would do, they actually wanted ME to buy a new frame from them. Outrageous! Someone needs to know how terrible this place is.

I had eye exam for contacts mid August which was not done correct. Had to return and was told about 7/10 days for new to arrive. I had to call after the 10 days to find them in. I went in to pick them up several times 1) Dr out that day. 2) Office closed for lunch at 1. 3) Went back in on a Saturday to find Dr out for several days. They would not have the substitute Dr handle. I had to just come back. I travel and cannot just come in. I travel and now out of town another week. This has been from mid August until now, mid November.

Got the glasses. They cannot adjust them to be comfortable on me, so I ask for a refund because I did not like any other frame. I was made to buy another frame, don't like them, they said they will not refund my money. I have to get another frame from them because they do not refund, I can only exchange frames one time. I never wanted to exchange frames, I wanted to get a refund. No one told me up front what their policies were, that they do not refund your money within 30 days like most places do. I would never have bought them there to begin with, had I known this. All I want is for Pearle Vision to credit my charge card so I can get me a pair of glasses I will wear. I will not wear the ones I was made to buy.

Everyone at the Pearle Vision in Pearland helped me. I'm able to see now and I love my glasses!

I took my family to Pearle vision to get glasses. Different frames were chosen at different charges, but to my surprise when my insurance sent me the bills, it shows a different price charges for each frames. I even pay from my pocket the difference in the frame price as my insurance only cover as much. Our bills show almost 2x of the amount originally charge on the the frame. I will advise all visitors to Pearle Vision to check their bills sent from their insurance company to verify my claim. This fraudulent and not acceptable by me.

I bought a new frame and lenses last year. I have been back to Pearle Vision several times since. Firstly I couldn't see clearly. So initially i told them my base curve probably shouldn't be put in a plastic frame. Secondly they say it's fine, i don't know why not. So i did. Glasses were ready for pickup. Tried them on wavy, couldn't see defined. So they told me I may need to get used to the new prescription which was barely different from my old prescription and I went on my way and took them home. I returned shortly thereafter with a complaint that not only could I not see clearly out of these lenses but that the Crizal AR coating was faulty and my glasses wouldn't clean. Then at that time they proceeded to tell me I needed to get another exam so I did even though the eye exam had nothing to do with the issue at hand.

August 2nd I went into Pearle Vision and spoke with the representative ** and showed her a brand new frame that I had purchased somewhere else and the type of lenses I was wearing in my current glasses. I asked her if they could make this type of lenses and put it in my new frame, and she stated yes and we proceeded with talking about the type of lenses I wear. I wanted progressive transition with an anti-reflective lenses and she stated no problem, that they are better than the other companies.

Pearle Vision on Brodie Lane in Sunset Valley - DO NOT BUY FROM THIS STORE, FROM PEARLE VISION OR ANY OAKLEY PRODUCT! I bought some Oakley sunglasses about 2.5 years ago. Even under insurance, I paid over $250. Now, the glasses have a defect in the lenses where it is getting cloudy and growing. When I took it into the store, I was told this was common for Oakley at the time. Even though this is a KNOWN issue and the clerk told me that this is common for Oakley at that time, they are refusing to make this right. Matt at the store told me they are going to do nothing for me. So, here I am, stuck with defective glasses that were in no way cheap and have to resort to giving a bad review, reporting them to the Better Business Bureau and exploring what other options I have to get my glasses repaired, be it legal or something else. So, you can buy there if you want, but do not be surprised when you fail to get a quality product and can get no help from the store. You might as well give them your money and walk away with nothing. CAVEAT EMPTOR, BUYER BEWARE!

I went for my second annual checkup and advised the dr. that I felt I could not read close as well as before. I had all my tests and waited for my contact lenses to come in. I wore them and seemed to have even more problems. I tried to be fair and give them a chance as I was advised. When I looked at prescription, I found that they were lower in strength than my old lenses. I went back and was told my Dr. had moved on but the receptionist told me that she would speak to another dr. in the back room. This Dr. never appeared. I was given a script for my old lens strength by this doctor. I feel like I might as well have not even gone and I am not sure that these are right anymore. I went back and spoke to a man that assured me that this was an oversight and his manager (I think Cathy?) would contact me in a couple days to resolve it. I never received a call and when I returned and told him. He was surprised but said little and then disappeared. I asked for my records and it took almost 45 minutes going back and forth to the backroom with my individual papers to get them.

My experience at this location on 6860 Hwy 6 N #A Houston, TX 77084. Came here today and my experience was AWFUL!!! I called to make an appointment last week, they said "Just walk-in, you don't need an appointment." Well I came this morning and have been sitting here for over 3 HOURS and still waiting for my daughter to see the Doctor!!! I asked why is taking so long, they said, "Well, you are a Walk-in so you have to wait until we see all our appointment patients first". Then, why are you telling patients they don't need a freakin appointment??? I'm definitely NOT coming back ever again in my life!!! Staff is very RUDE!!! This place SUCKS!!! Go somewhere else!!!

This Pearle Vision Store is located in a strip mall off of Melody Drive in Northglenn, CO. I had my first experience with the staff at this location almost 3 years ago with a Groupon Coupon. I had the pleasure at that time to receive incredible service from Esther & the Pearle Vision team. I was so impressed by Esther's product knowledge & expertise during my first "discounted visit" that I decided to returned for new glasses this week. I can't explain the joy purchasing a new pair of glasses can be at Northglenn Pearle Vision. I was a walk-in to the location (again after 3 years). Esther walks over to welcome me to the store (as she does all her clientele), looks at me & says "I remember you, you wrote a nice review of the store a few years back!" & gives me a huge hug. We discussed the importance of customer service, repeat business & her appreciation that I was now "Northglenn Pearle Vision's regular customer!"

Ordered 2 pairs of glasses, one regular, the other sunglasses (polarized). Both high index 1.67 lens. We have been at this for over 3 months. There is always something wrong when we order them/reorder them. It takes the better part of 3 weeks each time they have to remake them. The biggest problem is the sunglasses. They have defects in the lens every time we get them. This company has no such thing as quality control. They also have no idea how to keep customers informed of how things are going during reorder. I would never deal with this company again or let any friend or family deal with them.

I went to my ophthalmologist, for annual checkup, etc. and told him I wasn't satisfied with my previous progressives, for reading. He recommended getting separate prescriptions. I went to Pearle Vision to order the readers. They came in, and they seemed fine, until they were on my face during reading a book. I noticed a disagreeable odor from either the plastic lenses or the nose pieces. I checked all of my previous glasses and not one of them have this but they were more costly. Is it possible that Pearle is using that smelly Chinese plastic for their lenses? I do not know how to approach them with this complaint since it sounds so crazy.

I had an issue with polarization on a pair of prescription sunglasses I had purchased. They made me dizzy and nauseous almost immediately. I'm new to prescription eyewear and wasn't sure if I was out of luck. Despite the scathing reviews on here, I had no issue bringing them in, and having new lenses put in without the polarization. Now, my glasses are as good as the regular eyeglasses I purchased here. Very positive experience overall.

I recently received a pair of glasses free of charge from one of your stores in Halifax, Nova Scotia. The first time I put them on the glasses fit perfectly. After 4 days the glasses would slip down my nose. After going back to the store 5 to 6 times one gets a little tired of doing so and recalls your mother's comment you do not get quality for nothing. Now the lenses were perfect. But the frames were much to be desired, unless one has time to go to the store everyday to have the frames tightened.

We spent $30 per pair for this protection last year and were under the impression that's all we would have pay. We can't find out 2013 pamphlet that outlines the plan. Could someone email me one at **? The 2014 one is definitely a different format. While I my memory may be faulty. I'd love to see the pamphlet to either confirm their view or mine. We had to pay another $66.21 for the replacement lenses. Thanks.

I went to purchased a pair of glasses from them. THE MANAGER over heated them to adjust them which resulted in damage, but before that I was told they would take 7-8 days. On day nine I was called to inform me that there was a delay, eight more days. I went back to tell them that the glasses were not up my satisfaction and was told on Sunday a new pair is on order as we speak. I told them I was not waiting another 15 days, that I wanted them by the end of the week. On Monday I received a call from THE MANAGER that she would herself order my glasses. Again I told her she had until Friday.

I had my exam and bought new frames and lens and when I went to pick them, I couldn't see clearly right from the get go. Made an apt to have dr check eyes again. 2 weeks later, the Dr check with some machine and said prescription was correct must be the frames. Changed the frames, same results. Can't see or read thru the trifocals. Came back again. He re-examined my eyes, changed the script and guess what, I still can't see they make me sick to my stomach. When I try what is my recourse now? I can't afford to throw away $500.00 of glasses and buy new ones. I am still wearing my old ones.

Hilltop Virginia Beach: Purchased glasses for child with a +5 prescription. I was promised them in 7 days. I asked that they be rushed because if you know anyone with a +5 prescription, you know they cannot see without glasses. My child's glasses were broken so she literally needed them asap. NOW it has been 22 days - no glasses. No one can even tell me when they will arrive but they somehow know they are not on the way. I have called the complaints department - who promised to call me daily with an update and I have heard nothing. The store manager, although nice, was unable to help me at all. After I called the complaint department, the manager offered me $75 refund for the glasses. However, I still have no glasses for my child and no idea when they will arrive. I paid almost $500 for the glasses. I am cancelling the order and moving on today if I do not hear back. I am also going to tell the eye doc that works next door how bad their service is. This is the second time this has happened to me - two strikes and you are out!

I went into Pearle Vision with the 100% trust that no one else in town could do a better job and supply me with the best vision care by purchasing my eyeglasses at Pearle Vision. However I was informed by the manager that the eyeglasses he had for me were 100% correct despite the fact that I couldn't read a piece of paper directly in front of me but to the left side of me. The manager convinced me that I just need to get comfortable with the eyeglasses and that reading the paper to my left side was not a big deal. I was not convinced of this and requested my money back.