Pearle Vision

Pearle Vision Reviews

About Pearle Vision

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Pros
  • Wide variety of eyewear options
  • Personalized care and attention
Cons
  • Long wait times for service
  • Issues with product quality

Pearle Vision Reviews

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    Page 3 Reviews 35 - 235
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    Customer ServiceStaff

    Reviewed Aug. 5, 2023

    Emily, every time that I have to get a new glasses, you are there for me, like a safety haven for my eyes. You don't forget details that easily someone else will forget, and those detail are that make the difference on my vision. Thank you. You are a great asset to your company. And the Lady and the guy at the front desk, excellent customer service. Thank you all.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 2, 2023

    1st of all, I went to Pearle Vision because years ago they were the best in class in Ohio. I now live in the Lexington, KY area. I make an appointment at their Fayette Mall store. So I show up. Nothing. They had appointment scheduled, so they sends me to their Palomar store. No appointment scheduled, but I was "lucky" they had time. Two weeks later glasses came in. Checked their store hours and they were closed when I arrived. Ok, I come back and finally get my glasses. Both pairs bad. I call back and came back. They once again redid my exam.

    Two weeks later I return. What? Closed again, during business hours! Oh, yes I called first, no answer, BOTH stores! I call another store, who calls me back to tell me my replacement glasses are at Fayette Mall store. "Oh, I'm sorry. They are closed Wednesday, so wait to Thursday." Honestly, I will never come back. So if you have followed my story so far, go someplace else for your eyewear needs. Anywhere but Pearle Vision!

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    Reviewed June 30, 2023

    I bought two pair of glasses, one frame broke and they would not replace it within the correct time frame and the other pair the transition is starting to fade which causes interruption in your vision.

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    Price

    Reviewed April 20, 2023

    I went to Pearle Vision for a new set of glasses got a new exam got my new glasses and they gave me headaches and I couldn't see that well out of them. So I had another exam done sent the first period to get a second pair had the same problem. So I just gave up and forgot about it and when I tried to contact him again about trying to correct it they said it was too late. I had tent put on them, don't know if that was a problem but the frames and the lenses seem to be way too cheap. Not sure if it was Pearle vision or the one that did the lenses but the last pair I got from them were fine and they still work for me but they wouldn't do my old prescription with the new glasses. So I just keep wearing my old glasses.

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    Coverage

    Reviewed April 15, 2023

    They do the bare minimum, overcharge and don't give refunds for wrong billing (Springfield/Iselin). Asked for copay, told them insurance covers in full, insists so I pay only to discover from insurance letter it was covered, went to the store and was told they can't refund only offer credit. It's been months and it's just one story after another.

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    Coverage

    Reviewed April 5, 2023

    The issue started with the eyewear provider not billing my claims correctly, after 8 months of billing 4 corrected claims and Superior Vision “guiding“ the provider on how to bill, it was determined to be a “system glitch”. In what clearly appears to be a case of Superior Vision guiding the provider how to bill the claims so they would coincide with what the provider showed my plan coverage to be, it turns out Superior Vision did not have my plan loaded correctly, the provider did. The provider initially billed with the wrong codes and did not bill for the items my plan covered at a discounted rate. Since Superior Vision never had my plan loaded correctly that is why none of the EOBs that were issued reflected the correct coverage. Luckily, the provider did offer the discount prices (as per my plan). The EOBs should have reflected and never did.

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    Staff

    Reviewed Feb. 10, 2023

    Nanette at Mission Viejo helped me. She explained all the details of the different lens types and what my insurance covers and what the discounts Pearle Vision offers. I gained very good knowledge understanding before I could make my decision on picking the best option. She was extremely helpful in picking the right frame that suited my face. She was friendly, patient and courteous.

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    Customer ServiceStaff

    Reviewed Dec. 22, 2022

    On December 2021 I placed order for leans only at the store 556 Route 17 N. Paramus NJ. They completely crewed up order which hold 1,5 months. I decided give then second chance and order again because get coupon for $25 off. When come back for pick up the store manager ** refused to accepted coupon due order already completed, even before placing the order advise salesperson Santino that I want to use the $25 coupon. The ** was extremely rude, even know that must to accept the coupon, but anyway argue with me. She even told me that call the police if I keep stay in the store. On top she said that in a future I need to choose some other store. I believed that this service absolutely unacceptable and company must give better training for store manager.

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    Customer ServiceStaff

    Reviewed Dec. 15, 2022

    I went to the Roseville Mn location. The Dr. was rude from the get go. Then the girl that sent up my prescription for my glasses wrote it up wrong and it took me over two months to get my glasses. The first three times they got them back in at the store they had to send them back to the lab because they there made to big for the frames. So after the third time they sent them to their secondary lab and when they got them back that’s when I noticed the prescription was wrong, so I made them send them back again and I called my health insurance and my insurance company called them and made them refund me the out of pocket expense I paid for the transitions I had put on my glasses.

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    Customer ServiceCoverageStaff

    Reviewed Dec. 12, 2022

    I brought my own Oakley frames to Pearle Vision to be fitted with new prescription lenses. 2 weeks later I received a call stating my glasses were ready for pick up and to make final adjustments. I called to make arrangements for pickup only to hear that my glasses had been released and picked up. (Not by me). I made 5 phone calls to get an explanation for what I was told when finally the representative handling my account told me that he’s been trying to contact me for some time (not true). Told me that my Oakley Holbrook RX OX8156 815601 were broken in the lab and that I had to buy a new pair for $200 ca. My insurance already covered the cost for what I was told by Pearle Vision is ready for pickup and then told they were released to sorry the lab broke the frames. If I want the lenses I have to pay out of pocket as my insurance only covers new prescription eyewear every 2 years. Now what?

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    Customer ServiceCoverageSales & MarketingPriceStaff

    Reviewed Dec. 8, 2022

    Columbia MO location. Do not go to this non corporate (privately own location or any others owned by them). Multiple HIPAA, ADA and other violations (front half of store). Optometrist is good but probably should seek employment elsewhere due to sales/support staff. I’d see him again. First problem: They refused to accommodate a patient before me, who had a disability, request for assistance. An American Disability Act protected event and violation. Stated it was a HIPAA Violation. I informed the staff at the time of their incorrect interpretation of HIPAA and that are actually violating ADA. I ended up helping their patient, because they wouldn’t, and all she needed help with was filling out the intake paperwork which she couldn’t do because of a tremor.

    The first girl that helped me was very nice but added on services and had us pay for them “cause they were not sure if insurance would cover them or not”. I will say the eye doctor was amazing, provided excellent care, information, and was very professional (Very good eye doctor)! When looking for glasses they offered very little help/suggestions, and I had to ask to see things behind multiple locked cabinets. While I was looking at glass I overhear another associate helping a patient. The associate was talking very “INTENSE” and patronizing is the best way to describe it (not intentionally rude but aggressive).

    This same associate then became our person and while she offered a little more feedback in glasses (than another associate who was too busy watching sports) I asked her a question about the coating they use for glasses (as I had a problem with a specific coating in my last glasses) and was trying to make sure they do not use that coating. She did not listen to my question and gave an answer to sell their product.

    I requested a specific coating and she said they can’t do that and that the coating company does not allow it for my prescription type. I then pulled out the certificate of authenticity of that coating in my glasses case. She said “I must have had a different vision problem as that is only offer for lens that need need a different correction. I continued to try and find out answers to my original question and was still met with hostile word choices, told “I still don’t believe you had that” “I don’t know how to explain it to you any other way. I’ve explained it in layman terms” (as an answer to something not my question in the First place).

    My spouse was able to find preferred glasses but after leavening I had a bad feeling and started checking reviews. The glasses picked were $485 more expensive than online for the same product. We can understand some price differences but almost $500 more is outrageous. I called to cancel the glasses order (within 19 hours of placing and informed the management of the ADA issue I observed and multiple other HIPAA violations. I was told, "She is due in at ten but that doesn’t mean anything, and if she doesn’t return your call please call back again." (I think we may have found the source of the problem!).

    The manger refused to cancel our transaction, stating "we have signs 'all sales final'" and she was not concerned about their violations and chose to argue her incorrect interpretation stating, "OUR company policy." I then read their “guarantee” to her (attached) RETURN*. I then tried to explain: a refund can only happen after a purchase. According to universal commercial code, a purchase requires payment and exchange of goods. As the exchange of goods has not occurred, their contractual obligations of the purchase is in breach. So it is not a refund. It is simply returning the money back.

    We will file “good faith complaints” for their violations to the appropriate government/agencies. Do not support a company who treats people with disabilities this way, or pay their way overpriced prices for terrible customer service staff/management. Don’t believe their review ratings. Many companies buy 5 star reviews, and their local Website states a high Google review rating but in “quotes” includes only 2 reviews. Shady shady!!!

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    Coverage

    Reviewed Aug. 26, 2022

    Horrible experience. Damaged lenses due to cheap blue filter coating coming off after 4 months of purchasing. Pearle Vision tells me now that even though I purchased lenses through them, they didn't make them - Cigna, in their words, covers a low end product. I went to Pearle since they advertise using Luxottica lenses, I was charged over $450 (lenses only, no frame, I brought my own since they didn't have a brand of my liking) and paid $140 copay. Was never told my lenses have no warranty since in fact were not made by them but by VSP. Now I know better!

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    Staff

    Reviewed Aug. 11, 2022

    Lady who helped find right eyeglasses for my daughter at Pearle Vision, was very helpful in finding the right pair looking at the face. She made sure they were not too big or small. They also sanitized glasses after every use by the customer.

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    Coverage

    Reviewed July 21, 2022

    They knowingly overbilled me for services and will not issue a refund. They tried to cover their actions with the Attorney Generals office by submitting sloppy “backup” thinking it would be sufficient. They have been avoiding the Attorney General's request for documentation to support their reasoning for months. Because the Attorney General's office is limited and cannot take legal action, if they get enough people that have valid cases of fraudulent billing then they can escalate the issue. My advice would be to check your explanation of benefits from your insurance company against what you were asked to pay at the time of service. Demand Pearle Vision give you a breakdown of the bundled package pricing they charge you. Report Pearle vision to your insurance company if they will not assist you.

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    Staff

    Reviewed July 13, 2022

    I suggest going here if you like getting your eyes examined in a filthy, unkept mess and you enjoy any necessary change requests ignored. The people you are allowed to interact with have no power, and the people you aren't allowed to interact with give no help.

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    Staff

    Reviewed April 24, 2022

    Highway Robbery on HWY 9. (Note The # of Rip Off Reviews). I went into Pearle with a pair of bifocals for a 99 year old WW-II Veteran, who is in a resident of a nearby nursing home, down the street from Pearle. I explained that I needed to have his existing eyeglasses repaired as the only way the owner of the glasses could get there, would be by ambulance which isn't possible. I asked if he could either put the lenses back in (they had popped out). He barely looked at them and said: "the lenses were cut too small, that's why they fell out. You would have to replace the eyeglasses". I asked that he use whatever parts that could be reused to keep the price as low as possible. I heard him ask his assistant to get the $189.00 frames from the rack. He put them down and began calculating with a final price of $389.00 for a pair of "heavy duty" frames, assuring me this was my only option.

    I decided to try another optometrist who took a look, went in the back, came out with the lenses in the frame and said he must've fell asleep with them on, the bridge of the nose got bent and it changed the shape of the frames around the lenses. It's fine now see and he twisted them like a pretzel to prove it. He said: "no charge" and absolutely refused a tip.

    I sincerely hope there's a place in hell reserved for parasites like the guy who owns or runs this Pearle Vision Center. Poor Dr. Pearle must be doing cartwheels in his grave with this guy running the show! *Also note how many (one star) "Rip Off" reviews are on Yelp alone, I'll be reposting this message on social media everywhere!

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    Staff

    Reviewed April 24, 2022

    Aida is amassing, always smiling, very friendly, knowledgeable and helpful. She give you multiple options and give you all the time you need, never pressure you. She is a big reason I keep coming back.

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    Customer Service

    Reviewed Dec. 25, 2021

    I had gotten my glasses at his Pearle Vision. However, the next year I had an exam for contacts. This exam was detailed and lengthy. I had put the contacts in, and told her things were blurred. We went out into the fitting and shopping area, and things were still blurred. But I could read the larger words across the room. Paid and she said she had another contact which she would order to fix the blurred vision. Drove home with the blurred contacts. When I got home I could not read the clock. Took them out and never wore them again. Never got a call to pickup the correct contact. This is the Pearle Vision across from Lenox Square in Atlanta, GA, at 3425 Lenox Rd NE Atlanta, GA 30326. Been sometime and still waiting for a call? Not sure of the competency of the optometrist to complete an eye exam or send someone home driving in heavy traffic with incorrect contact lenses?

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    Reviewed Oct. 31, 2021

    I went for an eye exam on Rt 4 Paramus in September. It just wasn't a pleasant experience as I felt like a gadget on an assembly line for the 15 minutes I was there. I got through it and I just had to pay my insurance copay which I was happy about. So I thought. I ended up getting billed after the insurance submission. It cost me $60.00 and the insurance paid $185.00. I cannot quantify that amount for the services I received.

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    Customer Service

    Reviewed Oct. 12, 2021

    The corporate office does not care what franchises do and refused to help me get $190 (by check) that I was due as a refund (2 complaint tickets before responding) because lenses were not dispensed and I went elsewhere.

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    Staff

    Reviewed Aug. 21, 2021

    Kevin and Courtney are by far the best to deal with at Pearle Vision. Such a great company and group that Kevin has at his locations. They will help you find just the right style that you are looking for.

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    Staff

    Reviewed Aug. 13, 2021

    The doctor was very professional and detailed. Additional options for imaging was offered which I was totally unaware but took advantage of this opportunity. There was an extra fee but it was disclosed way in advanced for you to make an informed decision prior to your consultation. The fee was 50.00 at that time but I am a senior citizen and definitely want to keep a check on my eyes as much as possible. This was a great visit and I hope that this comment have been helpful.

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    Reviewed Aug. 3, 2021

    I wanted 7 pairs of glasses, 3 different types of lenses and a duplicate pair of 40 percent black tinted lenses which was lighter than their black tint sample. Many issues with the brand's lab producing a match. At the end I got everything I wanted. Best collection of glasses I ever owned. Would not have happened without the Peoria store manager keeping track of everything along the way. Thank you Peoria Pearle Vision store manager!

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    Price

    Reviewed July 29, 2021

    Good glasses but pricing is too high. When my glasses broke, (which I bought from Pearle Vision) the cost of repair was so high I had to go somewhere else to have them repaired. The cost was almost 1/2 the cost of the glasses!

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    Customer Service

    Reviewed June 29, 2021

    I went and had my eyes checked and I am awaiting for the glasses. I called to check to see if they came in yet never had to wait two weeks for glasses before and they hung up on me twice. Not good customer service.

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    PriceStaff

    Reviewed June 28, 2021

    Choosing the right frames is not an easy task but the sales manager Lloyd was very patient and he made sure I got the right frames. I was impressed with the team work too. Keep up the good work work. The pricing was great too.

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    Staff

    Reviewed June 18, 2021

    My experience with the new Pearle Vision on Signal Butte, started off well. The receptionist was friendly, the Optometrist was also friendly and professional. The salesperson not so much. But Jason another salesperson made everything right.

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    Staff

    Reviewed May 13, 2021

    I went to Dr. ** yesterday and he has a sweet new camera that took a picture of my retina of my eye and his receptionist was amazing. I went to Pearle Vision and finally got a pair of reading glasses.

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    Reviewed May 3, 2021

    They took 3 weeks to get eyeglasses, they marked wrong center of eye and messed it, Then they said they will get it right this time, but did the same. Now again they want to do. 5 weeks yet no glasses..

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    PriceStaff

    Reviewed April 27, 2021

    Was dealing with Fil G. and she made sure that my eye care needs were well taken care of. She ensured that I have a great balance of seeing clearly, near and far. In addition, Fil went out of her way to confirm that I was getting high quality contact lens with reasonable or competitive price. Knows technical details of eye care or very knowledgeable, outstanding service or very helpful and knows her products extremely well. Again, awesome service.

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    Customer Service

    Reviewed April 19, 2021

    I been going to the North Riverside location for over 10 years now and I experience such a great joy still at this location!!!! Awesome customer service and help always. Thank you: Fely, Linda, Colleen, Sharon, Liz, Also Dr. **!!!! You ladies are the best!!!!

    Errol

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    Reviewed March 3, 2021

    BEWARE. If you have money to burn this is the place for you. Cheapest frames, single lens were $380 with all the discounts. Bought same at EYEBUYDIRECT for $98 delivered. See Consumer Review Nov. 2020. Lenscrafters and Pearle are owned by the biggest lens corporation in the world.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed March 3, 2021

    My husband made an appointment for me to get my eyes examined and we both planned on getting ordering a pair of glasses on the day of my appointment. The day of the appointment they called me to confirm the appointment several times however I was hanging draperies and then later I was in the shower getting ready for my appointment. I was not able to reach the phone in time both times. I saw that I had a voicemail so I listened to it and I suspected the message said they were calling to confirm the appointment.

    I took it to me they were reminding me of the appointment. They did not ask me to return the call. As I was driving to the appointment they called again and I told them I was on my way and had not been able to answer the phone earlier when they called. Everything seemed to be a go so I proceeded to the appointment. When I was five minutes from the store they called again and said they had cancelled my appointment because they hadn't been able to confirm it soon enough!

    So I had interrupted my project, showered and dressed and drove forty of the forty five minutes to the appointment for nothing! It so happened that it was a very nice day for a change so I suspect somebody wanted to leave the store early that day. I was very disappointed with their service. I am not in the habit of making an appointment and not showing up for it.

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    Customer ServiceStaff

    Reviewed Feb. 26, 2021

    Pearle Vision is an exceptional company. They are first class at customer service. They really make you feel like family. They go the extra mile to help you get the perfect prescription for your eyeglasses. They follow up with you on your glasses. If there are any issues they will resolve immediately. They are always in communication with the customer to continue to make sure the customer is able to see and no problems. The minute you walk in they are so happy to assist you. This is the place to get glasses with exceptional customer service that lays down the red carpet for each customer.

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    Punctuality & Speed

    Reviewed Jan. 5, 2021

    Worst eyeglass services in the history of glasses. Went to my appointment 12/2 for new glasses over a month ago. The first time I got my glasses back 12/15 they made the wrong script. They made a positive lens instead of negative. You would think that's something you would double-check. This 2nd time took 3 weeks still haven't got them. They texted me Monday night the 1/4 at 4:56pm saying my glasses were in they close at five. So I go there first thing in am the next day only to find they are closed. who closes a store all day on Tuesday. I mean why even text me Monday that my glasses were ready why not just wait until Wednesday. I highly suggest you avoid this place at all cost. Pearle is very sloppy... Like a sleeping bag after a long hot summer night. Everyone should avoid pearle like the plague. P.S. They made me go through Christmas not being able to see. #CancelPearleVision# BoycottPearle Vision.

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    Price

    Reviewed Dec. 30, 2020

    I've been wearing eye glasses for over 30 years. This was my first visit for eye glasses (not an exam) at Pearle Vision. I purchased 2 progressive pair of eyeglasses. One pair was perfect, the other was a nightmare. I had to make at least 10 visits for THEM to attempt to correct their issues of forgetting to measure for progressive, chipped frame, scratched lenses, progressive line incorrect, glasses were lost in transit to their store, etc. This was THREE month process and they would not give me a refund that I insisted on. As I type this I can't wear them as the bifocal line is incorrect. Can't believe how cheaply made the frame is. This was an overall cost for 2 pair of glasses of over $800.00. I will go back to Shopko Optical to get a pair in a timely manner that I can actually wear to see and read from. Another $350 out of pocket. UGH!!! Terribly stressful ad still not satisfied.

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    Reviewed Dec. 28, 2020

    I have worn glasses for more than 30 years and just a month ago got my first pair from Pearle Vision. They aren't even a month old and all scratched up, more than my 2.5 year old pair. I paid extra for the non-scratch coating - what a rip-off. When I went to the store today to see what they would do they said my only option was to use my one time replacement and $25 to get lenses replaced and that I must of dropped them. Their quality is very poor.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 18, 2020

    Nice, helpful and professional customer service picking out new glasses. Highly recommend the clean set up during the pandemic. This made it very safe and easy to select and order new glasses. Mel did an excellent job!

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    Reviewed Dec. 9, 2020

    A few months after purchase lenses had a lot of micro-scratches. I had them replaced, and a few months later they were totally scratched up again. I've worn glasses all my life and know how to care for them properly. I've never had this problem with other opticians' products.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 30, 2020

    I visited Pearle Vision located in Fleming Island after having a very bad experience at another eye doctor visit. I called to schedule an immediate appointment and Kelly answered the phone. She was so polite and ensured me that my experience would be better. She told me that I could stop by at any time, I asked if “now” was an option and she said yes. I was greeted by Susie when I arrived about 10 minutes later. Susie was equally polite. She gave me options of affordable eyewear and explained my insurance plan to me. She was not pushy at all nor did she try to sell me the most expensive brand. I don’t know why I didn’t go to Pearle Vision first, but I’m sure glad that I made the decision to go, it turned out to be a great choice!

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    Sales & Marketing

    Reviewed Sept. 26, 2020

    The Pearle Vision guarantee: “Our guarantee If for any reason you aren’t 100% satisfied with your eyewear purchase, you can return it. Bring the merchandise back in its original condition within 30 days of your purchase and we’ll make things right.” Is misleading at best. The optician said to try the progressive lenses, with a total out of pocket of $400.56. I decided to go with the single vision, don’t even think you’d get a refund for the difference. I got the single vision lenses and paid for the progressive lenses. What a fantastic scam! Don’t forget to check your bill for the $34.95 Eyewear Protection Plan, that was slipped into my bill stealthily by Nick. I would avoid this business. Dishonest.

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    Punctuality & SpeedStaff

    Reviewed Aug. 9, 2020

    I have been getting my eye exams and glasses at Pearle Vision Rt 1 Iselin for years. Today was the best visit ever. First I had tests done by Lady she was efficient, funny and put me at ease. I hate the puff of air in the eyes exam it makes me tear or close my eyes but she had good results quickly. No torture, that was wonderful. Then I was examined by Dr. **. She is pretty, petite and knowledgeable. She told me I have to take better care of my diabetes when I said I had eaten a half Banana Split the night before. We got along famously. I showed Lita my glasses and told her I wanted new frames similar to the ones I had. She found them right away and she helped my husband get frames he was happy with.

    Anthony measured us for our new frames and even adjusted my husbands old ones. Everyone we met was in a good mood, they were friendly and helpful. The visit was a smooth , productive one. This was one of the best experiences I have had at that Pearle store. It really was fun and very organized. I also noticed that there was constant cleaning and also plenty of hand sanitizers available. Great job. Thank you. Carmen

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    Staff

    Reviewed Aug. 3, 2020

    When entering the store, the store personnel were very concerned about us as customers and the others around us. Our temperature was taken and we were asked to make sure our hands were cleaned and we did wear masks. The young man that helped me was knowledgeable about the products that we were interested in. He gave both good and bad points on each pair of frames that we looked at and helped us make what I feel was the right choice in frames. Would recommend this store to anyone looking for an new pair of glasses because of the selection and service.

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    Price

    Reviewed July 17, 2020

    They are always available for appts and any questions or concerns. Also very efficient when you Order glasses or contacts. Prices on eye glasses are not cheap. I wish they would have lesser prices on the frames.

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    Verified purchase
    Coverage

    Reviewed July 8, 2020

    Purchased a pair of woman Burberry frames on 12/12/2019. After 3 months the arm broke in 2 pieces. This was the start of COVID-19 quarantine. The Pearle Vision at Quaker Bridge Mall, Lawrenceville, NJ closed mandated by the state. They opened up this week so I went there to exchange the frames. I was told the frames were not insured. Outraged with no other option but to buy more glasses. Dollar store glasses last longer than a so called reputable company such as Burberry. These are reading glasses I only wore while at work 3 days a week. I would not recommend buying Burberry from any optical place but I will never go back to Pearle. I have purchased glasses for my wife and myself over the years but they will not get a cent from me. Pearle Vision did not even provide the manufacturer's information so they are listed in this complaint.

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    Customer ServiceStaff

    Reviewed May 13, 2020

    This store Pearle Vision on North Penn has. I would not recommend anyone go to the store. Their customer service is awful. Ordered glasses had bifocals. Ask for no line bifocal they came in with a line. When I said I wanted no line the girl told me, "No," I change my mind and that I was wrong and if I wanted some without a line I would have to pay extra. Don't mind paying extra just didn't like being told I was lying. What type of customer service is this. Needless to say I'm going to get a refund and go somewhere else and purchase a $300 pair of glasses.

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    StaffProcess

    Reviewed May 7, 2020

    Went to the Pearle Vision in Goshen Indiana. They were awesome thru the entire process. Very happy to give them a 5 star review. The doctor and staff were very friendly and helpful. The whole process was enjoyable.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Feb. 10, 2020

    I've gone to the Pearle store in Elk River, MN. The people are very nice, courteous and helpful. Now to appreciate and/or understand my disappointment, it is relevant to mention that for 15 years I've done business with the Walmart Optical department in Elk River. Walmart always provided a good value of product and service, as well as getting my glasses quickly, and the lenses we very good quality (I had a problem with one lens, but otherwise no scratches over many years).

    I went to Pearle because my health insurance and employer provided "incentives". However, in spite of these incentives, and a nice selection of frames not found at Walmart (name brand pricey stuff...Rayban, etc.), after only a couple of years I'm on my second set of lenses with the first set chipping in the corner, and now this second set has scratches...noticeable scratches, not to mention that the coating is coming off of the frame (yeah, the more expensive frame!), and I didn't treat the Walmart glasses any different than these.

    I've only taken the time to mention this here because the last set of replacement lens took 2 weeks to get. And I should add that picking up the new lenses took an "appointment", and in spite of that appointment it took more than 45 minutes for them to put the new lenses in the frame. I had a lens replaced once at Walmart, no appointment, stopped in on the way home from work, and I was walking out the door in 10 minutes! I don't plan on going back to, or dealing with, Pearle again. After the long wait to get them in first place, and the dramatic process of getting lenses replaced...twice is enough.

    I will add that the glasses I got at Pearle were considerably more expensive than their Walmart counterpart, but I liked the frames...and it evened out a little by the "incentives"...but in hind sight I wish I'd have gone with Walmart then...as I will now. In fact, I'll just start using/wearing my old glasses. Sometimes you get what you pay for, sometimes not so much.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaffProcess

    Reviewed Jan. 25, 2020

    I recently bought Amazon's new Echo Frames and was so excited about it that I rushed out to Pearle Vision to start the process for getting the lenses before the frames arrived. The clerk was skeptical until I showed her the specifications on my Amazon receipt when she very confidently assured me that they would have no problem getting the lenses for me. The next day, my frames arrived and I promptly took them to Pearle Vision to continue the process. The clerk told me that it would be 2-3 days (which I verified meant business days) and they would be ready for me.

    I patiently waited 2 days longer than that, returning the same day the following week after I had started to wonder why I was not yet contacted. The clerk checked on things, and realized that the company had stored my frames in the back room, and never sent them to the location that was supposed to fit the lenses to them. She then claimed that with the included shipping and handling time that was still necessary, it would take at least another 3 business days to complete my purchase.

    At this point, I was upset and felt that I deserved to be compensated for their errors. I was set in the corner to wait for a manager for the better part of half an hour. After complaining a bit to the manager, she agreed to give me a 14% refund for my troubles, and to get the glasses completed for me and back to the same store ready to go by no later than noon the following day. This felt reasonable to me and I left feeling comfortable that they had done a good job of making amends.

    No more than an hour later, I received a call from their store stating that they didn't think they could install the lenses without breaking the wiring in the frames and destroying them completely. At this point, I was given one of two options, accept a refund and come get the frames the next day, or give them permission to destroy the expensive frames while attempting to fit the lenses. I made it clear that I didn't like either option and deserved more than a full refund for all my time and travel, but they refused. At this point, I did not trust anything that they were telling me, and insisted on getting the location that the frames were currently at, multiple cities away, and rushed out to retrieve them before the store closed and more problems could arise.

    When I arrived at the store, they had the police there waiting for me, and they refused to do anything other than refund the purchase price of the item that they refused to sell to me. No compensation for my time, reneging on their promises, or the gas and wear and tear on my vehicle with the multiple trips I had to expend to straighten things out, included the extra long drive required to retrieve my glasses. And the case that I had left them in had conveniently disappeared, while they claimed that they never accept cases to protect expensive frames that are brought in for service. Then the company had me trespassed from their store for good measure. All because I insisted that they follow through on a contract.

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    Reviewed Jan. 8, 2020

    My daughter suggested computer glasses. I went to Pearle Vision (PV). PV talked me into a top of the line digitally mastered trifocals ($1600). They said that there would be slight areas in the extreme lower L&R that would be out of focus when reading. When they came there was only one word per line that was IN focus! When I complained they tried to say that they had indicated this. BS! Who wants to turn their head to read from word to word. Then they proclaimed that there were no refunds! I should have contacted VISA. But they offered 3 separate pairs of glasses: Distance, Computer, Reading. All with good frames and all the coatings and variable sunglasses on the distance glasses. I was talked into it. Bottom line. I used the computer glasses for 3 months ('to let my eyes adjust to them').

    My eyes get so tired by the end of the day I can't read my computer screen! My eyes are watering and stinging. Store bought cheaters from CVS do better!!! And it took 3 tries to get them good enough to carry out of the store... The distance glasses were worse. Can't use them at all. I gave up trying. The reading glasses are the best of the lot, but these too are no better than $20 dollar glasses from CVS. Which I'm wearing now (after $1600 :-/ ).

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    Price

    Reviewed Dec. 30, 2019

    I have used my local Pearle Vision store for my eye exam and glasses purchases even though they are most expensive, will not use my insurance, and take a long time after purchase to deliver my glasses. They carry a brand of glasses frames I like that I can’t get at other stores. On my most recent visit, the Optometrist noticed that my left eye had much poorer vision, most likely due to a cataract. He recommended that I make an appointment with my Ophthalmologist to determine why my left eye was so much worse than my right eye.

    I asked if I should go ahead with ordering glasses until after the follow up exam. I noted that my parents had cataract surgery and have not worn glasses since their lens implants. He said I should order glasses, but would be able to change the order after my follow up exam, if necessary. I had my Ophthalmologist exam 3 days later, which confirmed cataracts. My Cataract Surgeon confirmed that trifocal lenses could be implanted that would most likely eliminate the need for glasses. I called to cancel my + $1000 glasses order 3 days after leaving the store. The store refused the cancellation, claiming the new lenses were already made.

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    Verified purchase

    Reviewed Oct. 20, 2019

    A Plastic coating, that was considered to be an upgraded option was applied to my corrective lenses and deteriorated within 2 years of purchasing. This created a cloudy lens. My wife and I visited the store last spring and were told initially by an associate that the coating was only supposed to last 1-2 years. We asked her why would we were not informed of this at the time of purchase? We then asked to speak with the store manager. The store manager then changed the "diagnosis" and said that the eyeglasses were scratched, which is why the lens was cloudy.

    My wife was now upset that we were suddenly being blamed, especially since she purchased her glasses the same day and could see through her lenses just fine. I explained that this couldn't be possible since I kept my glasses in the case when not worn and polished them with the tools that Pearle Vision gave me. My wife knew that I took excellent care of my glasses and she asked for the manufacturer's information. I contacted the manufacturer who also would not help. I issued my concern with the Better Business Bureau and the Attorney General and learned that the owner of the Pearle Vision franchise that I purchased my glasses from lied to the Attorney General stating that I was negligent in caring for my glasses.

    If I had known that the coating would fail, I would have NEVER bought it! We even told Jim's store manager that had they been transparent with this known issue before anyone bought, no one would! The store manager said nothing. I am concerned that others have experienced this same issue and were blamed like we were that the damage was due to negligent care. I am concerned that Pearle Vision knows that 99 out of 100 will replace their prescriptions every two years anyway and if not, fall victim to being blamed for not taking care of their glasses. Pearle Vision and its supplier can then continue to make a substantial profit, continue the lie, instead of owning the outcome of a known problem.

    I replaced my prescription glasses with another eye care organization. I was told that these coatings are known to scratch and even chip! If a material used in the manufacturing process is known to last a limited timeframe, this information should be disclosed before purchase. We were given a 12 month warranty when Pearle Vision and the manufacturer KNEW that the material would fail shortly after that. How poor does it get when we cannot even trust a medical institution to care for us in an ethical manner.

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    Customer ServiceStaff

    Reviewed Oct. 11, 2019

    On 10-10-19 30 days after my cataract surgery, I had an exam for new lenses. Optician MARY ** Was very helpful in helping me choose a new frame for the new lenses, which I know I will be pleased with. She did provide excellent customer service.

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    Price

    Reviewed Oct. 2, 2019

    We have been going to Pearle Vision in Sioux Falls for many years. They always work well with our vision insurance, have plenty of eyeglass options and always get back to us in a timely manner. Went yesterday again with my daughter and they kept everything affordable on a budget.

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    Staff

    Reviewed Sept. 29, 2019

    I went into Pearle Vision of Eden Prairie for pick from. I will the first time and was very happy with how I was treated and taken care of. Everyone there was friendly, knowledgeable and very helpful. Josh was great. Helped me with my glasses and explained things I didn't understand. I felt no pressure. They had plenty of glasses to pick from. I will definitely use them again.

    Tami

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    Staff

    Reviewed Sept. 27, 2019

    Recently, I've visited the Pearle Vision center for my eye test where the doctors are really cool, they have made my checkup very easy. Also Pearle Vision had a wide variety of glasses to choose. I bought 2 new pair of glasses which really gave a new look.

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    Process

    Reviewed Sept. 26, 2019

    Recently I've traveled to California where in my return journey my glasses are broken. That was really a bad day to me. When came back to my home town as my friend suggested I've visited Pearle Vision. I was really admired by the process they are working. I thought of taking new glasses where the optometrist fixed my glasses. They have saved my money and fixed my glasses. This made my day. Thank you Pearle Vision.

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    Staff

    Reviewed Sept. 25, 2019

    I have to say, the folks at the Pearle Vision I went to were so helpful. From the eye doctor, who was so patient with me (I hate getting my eyes checked) to the lovely young lady that helped me pick out my glasses, everyone was knowledgeable and pleasant. I'll be back again, that's for sure.

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    Staff

    Reviewed Sept. 23, 2019

    Recently my friend referred to this group where I went to my regular eye check up and for my glasses. The level of service which I got here is really excellent which I can say that this is the best one I had till now. I'm using my spectacles from last 10 years, I've visited various eye care centers but I didn't get this kind of positive service from no one. I really felt very happy with the service and other thing I have to mention is the doctors, they are well qualified and experienced. Overall I would definitely recommend to my friends and family.

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    Customer Service

    Reviewed July 16, 2019

    I ordered my eye glasses two weeks ago and were promised to receive my glasses today but it more than likely would be sooner. That is what I was told when I ordered them. I sent them an email to inquire about my glasses and no response. Then I called and the person on the phone told me that they would be ready at the end of the day. But then they finally responded to my email and was very short with me and would not give me a date as to when my glasses would be in but they had no problem taking my money in a timely fashion. I will definitely be going somewhere else next time I need to get glasses.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 11, 2019

    I went to try this company back in 2018 outside of my usual places to get glasses. The people didn't seem like they want to be there and they also gave negative stares. I went into the exam and the doctor was very rude to and my wife who was there. I got my glasses a week later and the pair was too big for my face at the point I had to hold up to keep it on. The glasses was also hazardous with the nose metal part sticking out slightly and damaged the in-between of my face. I tried to get the glasses swapped out with calling the company and they turned me right around not helping me at all. I complained to the head of the company and no word back on the incident. Save your visit and money for better quality elsewhere like at a Optic Vision or America's Best. Even a local Walmart would suit better.

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    Customer ServiceCoverage

    Reviewed May 31, 2019

    The eye exam was very good. But, three months later, I received two bills asking for more money. One bill under my wife's name and another under my name for over $200.00 even though at the initial appointment they had told me that my glasses were covered under my insurance. Even though the employee told me at the time that I would not have to pay because my insurance would cover it. Three months later they suddenly began charging me, claiming that I had to pay. One year later after many phone calls and over 3 frustrating visits to solve my situation, because they were sending me to collection, I went to pay the balance to close my case. I really DO NOT RECOMMEND Woodbridge store unless you want to suffer. Never again going back to this place. Jesus **

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    StaffReliability

    Reviewed May 24, 2019

    Management at the Yonkers, NY location refused to provide refund after defective product caused bruising to eyes and nose. Corporate office said, “If the franchise doesn’t want to help you that’s their prerogative.” So now, no glasses, no refund, and nothing we can do. Awful.

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    PriceStaff

    Reviewed May 9, 2019

    My husband just purchased new regular glasses as well as sunglasses. Ann waited on us and was pleasant, friendly and knowledgeable. However, your computer system is beyond archaic. There are several employees in the store and only one person can access the system at a time. In error, another employee didn’t realize that Ann was processing our order and kicked her out of the system causing her to start over again.

    When paying for our purchases we noticed that there was no credit card reader and our number had to be manually input. The glasses were very expensive and we were left with the impression that you are being cheap with your employees and customers. They and we deserve better. Update your systems and help the people who are making money for you.

    Mary **,
    **,
    Cavan, Ontario L0A 1C0

    **

    Also your stores do not have e-mail for ease of being informed that your glasses are ready for pick up.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 15, 2019

    The optometrist Dr. ** messed up the prescription, forgot the bifocal, got the bifocal and distance wrong. The computer glasses were pathetic. I was told to come back a week later for another exam. I did. Not one lens Dr. ** tested me on was clear. A week later, one of the pairs was "corrected" but the bifocal was not right. Mike the manager was a condescending creep who stuck his finger in my face, tried to lecture me how I "have" to wear the glasses high up on my nose (despite my having the bifocal height set to be lower on purpose), he refused to allow me to take these paid in full glasses to my car to check out if I could see the dash through the trifocal. He refused to allow me to speak to the owner. He refused to refund my money. I got up to leave, he did another hand gesture and was smirking like "haha lady now we have your money AND your glasses!"

    I walked out, but said an expletive when I reached the door. A person can only take so much. I tried to talk to the owner today, Joe. He accused ME of disrupting his business and agreed to a refund. Then he said "except for the doctor fee". I said -- "But the doctor caused all of this, the prescription is still wrong" -- to which he said -- "Too bad". When you go to a doctor and they are wrong you still have to pay, then you pay again for a second opinion. He refused to contact my insurance company to reset my benefits. Then he asked if I had contacted my credit card, I said yes -- to protest this charge, so he can now tell them he is willing to do the refund -- he said, "No, I won't do that now. You will just have to wait."

    With that, he started laughing out loud at me! Yes, he earned himself his own expletive and then I hung up. These jerks have now stolen $889.35 and 3 pairs of glasses, probably committed insurance fraud, and assaulted (finger in my face by Mike) and humiliated a senior citizen who is also handicapped. Find somewhere else to buy your glasses. These people are awful.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Feb. 23, 2019

    Went for eye appointment, was told there is NO appointment, then was told, "Wait 10 minutes. Dr can squeeze you in," waited 2 hours, then asked to use bathroom, was told "It's not for public use" then "It's broken." In other words: receptionist lost my appointment, lied about bathroom and wait time. Then I bought frames, clerk misread my script, didn't offer me sale price, the next day I called unhappy with my frames, was told "no exchanges" in other words: she didn't read my script right, didn't guide me to pick correct frames, overcharged me, and told me no exchanges, ALL wrong information. It took several visits dealing ONLY with the manager to get right frames and prices. The other 2 clerks were a nightmare, uncaring, ill-trained and very rude.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2019

    I had my eye exam done there because it is close to my home, usually I use a private MD not a chain store. I was given a very brief exam in which the Eye doctor only changed the views 4 times each eye, asking me to pick the better of the two views, I kept telling her that none of the views was sharp but this one was "better". After this very quick exam she pronounced me at 20/20 and gave me a pair of contacts and ordered my glasses. I wore the contacts home and nearly got into a car accident because I could not see well enough to drive. I called back voicing my concern but nothing was done. I had a follow-up appointment scheduled about the contacts which I did not wear after making it home that first night.

    I called about 10 days later to cancel that apt and was told my glasses had come in three days ago, I went and picked them up, wore them 4 days to make sure I was correct about them being the wrong prescription, I went back to the office explained that the bifocals were in the wrong place because in order to use them I have to tip my head way back because they are too low, I also explained that they were not the correct prescription because I could not see well enough with them to safely drive especially at night, the "doctor" sat me in the chair again started in the same place, turned it 4 times and pronounced me at 20/20.

    I kept telling her about how they were not sharp, I could not read street signs until I was right on top of them but she got nasty and insisted that this prescription was correct, that at her store she only makes corrections to 20/20, and refused to fix them or my too low bifocals. I am positive that these glasses are NOT 20/20 because I can't see with them. Never have I had this type of problem before. I have worn glasses for 50 years, and now I've wasted my time and a lot of money and have worse eyesight then I do with my old glasses.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 19, 2019

    I have received issues with every order placed. I kept thinking it would get better over time. They have a history with me and my family if not producing. I placed orders. They never come and then I spend the next few weeks following up until I get my order. My most recent order was placed 12-28/18 and they didn’t have a record of it. I was placed on hold for a very long time, I had to tell them the order was placed, and I don’t have my order. I am sick of paying for products that I didn't have... All I want is a refund and I will never set a foot in Pearle Vision again.

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    Reviewed Dec. 23, 2018

    Two weeks ago I had an eye exam and bought a new pair of glasses. No problems whatsoever with my exam. Glasses were a different issue. Due to some miscommunication what I wanted and what I received were two different things. After explaining what I wanted after my glasses first came in and paid for the difference (dickering involved) my glasses came back within a week. So far so good. If I have any more concerns Pearle Vision will know.

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    Customer ServiceCoverageStaff

    Reviewed Dec. 17, 2018

    An appointment was made two weeks in advance as a walk in at the Pearle Vision office located at 128 E. Little Creek Road Norfolk, Va. No question were asked about insurance coverage. The day of the appointment I was presents an information sheet for any changes. I informed the intake clerk I have a Vision plan. She called the carrier and was advised I have medicare advantage. She advised me that plan is not acceptable by them, my carrier is in the network. The charge is a $15.00 copay. They will bill the insurance, they may or may not pay. If not then I would be billed.

    I asked what would be the charges. Her response was, "I don't know." I explain to her I need to be sure that the insurance will pay. Her response was, "You will know once the bill is presented." I advised, "I have a Vision plan and would rather use a service in the network that will pay." At that point her attitude and treatment toward me changed to unpleasant, she snatched my card from her desk and advised her co worker that there was no need to continue, returned my insurance card and took her seat.

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    Customer Service

    Reviewed Dec. 11, 2018

    My mother needed new eyeglasses so she decided to go to Pearle Vision in Stamford, Ct. After an eye exam she was looking at frames and explained that she wanted a cheap pair of frames because her insurance only covered so much. They told her the cheapest frames were $225.00. I happened to be on the phone with her when this took place so I asked her to put the sales rep on the phone with me. The woman says the frames are very high end and that they are the cheapest they sell. I asked her much the lens would be with the bifocal and transition added and she told me the lenses would be $425.00 plus the frames. I told her she was nuts and that there are much cheaper options out there so she said to me "go and take advantage of them then if they are so much cheaper."

    All said and done we went to Vision Care of Stamford and got the same glasses and frames for $245.00 total including the tax. Pearle Vision is nothing shy of a crooked shakedown operation looking for gullible people and they do indeed play all kinds of games with the prices. In my opinion you would have to be a complete idiot to patronize these crooked parasites. Not one single favorable review on this website. You have been warned.

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    Customer ServiceStaff

    Reviewed Nov. 12, 2018

    I am very dissatisfied with my recent experience at Pearle Vision. I need to start off by saying I have been to this Pearle Vision location before and have not had any issues. I recently decided to order new glasses and went to Pearle Vision again. The salesperson Amanda ** was very persistent about me getting progressive & anti reflective lenses. I was very skeptical about doing so but Amanda told me I had nothing to worry about and if I didn’t like the Progressive lenses they could replace them with single vision lenses. But she never mentioned that we would not be eligible for a refund or price adjustment in that situation.

    I ordered 2 pairs of glasses with progressive lenses and paid $1,340. These are the WORST glasses I have had in my life. The frames are fine, but I cannot see at all, at the intermediate and close range without a near-instant headache. I have been in contact and found out that there is no such thing as a refund or price adjustment. I feel like I'm being ripped off by Pearle Vision. Contacted Corporate Office - no response.

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    Reviewed Sept. 17, 2018

    This was 2 years back. I got my eye exam. I had a fresh prescription to start but when I bought contact lenses they gave me the same prescription for both eyes whereas it was different for both eyes. After two years now I have a cylindrical number because I have been wearing wrong lenses for 2 years. I am just so disappointed.

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    Customer ServicePrice

    Reviewed Aug. 27, 2018

    We have been going to Pearle Vision for about 20 years, almost every year, but this year after my wife had her eye exam at Pearle Vision and picked out glasses and frames, they said their lab could not make her prescription lenses! The prescription was given to her by the doctor inside Pearle Vision who told us the prescription had not changed much. We asked why and asked if they could find another lab to make her prescription and they said they would have to check with a manager and would call back by Saturday, one week later! And they never called back!

    My wife went to another local eyeglass place and they had no problem making the lenses, and at a much lower price than Pearle Vision. We will both NEVER go back to Pearle Vision because of their failure to help a long time customer and failure to call us back. If the other local provider had no problem making that prescription I am sure Pearle Vision could have gotten it done too if they only cared enough to do so.

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    Customer ServiceOnline & AppStaff

    Reviewed July 31, 2018

    I went the store at 14110 N Pennsylvania Ave, Oklahoma City, OK 73134 on Friday, July 27 to get a pair of glasses using VSP benefits. The worker who I met there asked me to email my prescription, I did right away, and he said he got it. Then, he said that the VSP Insurance website is down and told me to wait. I waited there for a while. He didn't even check the computer but was just standing next to the front desk away from the computer/kiosk he used. So, I asked him how long I needed to be waiting; he said he will give me a call and then asked me my phone number. Did he call me? No! I guess the VSP insurance website is still down only in that location. Today is Tuesday, July 24. What kind of service is this? I am a little frustrated that they have my information and totally not happy with their service. Yes, I got a new pair of glasses from another place today. I am definitely not going there again!

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    Customer ServicePriceStaff

    Reviewed July 20, 2018

    The owner/manager of the Pearle Vision Midway - Saint Paul, MN store was very rude and disrespectful. I've always done a price match at this location with Sam's Club's price. I was trying to do the same price match yesterday as I had always done. He was very rude and was charging me $44 dollars and snapped at me that that was the price match. I showed him on my phone that the price of Sam's was only $33 dollars. He then snapped at me very rudely and said out loud in front of everyone (patients and employees) in that store "I'M NOT GOING TO GIVE YOU THAT PRICE! NO WAY!" I was quite embarrassed and mad at how he handled the situation.

    Everyone in that store turned around to look at me. I have been a patient there for about 25 years and I really like Dr. **, but I will never go back there again. I don't know if this guy is a new manager to that location, because I have never seen him before, but it was disappointing at how he handled the situation. He was not very professional at all. I am not upset that he wouldn't honor the price match but more upset at his rude and unprofessional manner. I am happy to say I went to Sam's Club and purchased my contacts and is very happy with their service.

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    Customer ServiceCoveragePriceStaff

    Reviewed June 12, 2018

    Went into Eatontown store in Dec 2017 to get multiple pairs of glasses using VSP benefits and flex spending. Printed out my VSP coverage and supplied it to worker that helped me. Advised them I wanted to pay all charges and copays today before my flex spending expired. Paid almost $500 in charges, picked up our glasses 2nd week of Jan. Received a bill in March for $57 stating VSP balance not covered. I call VSP get them on the phone with billing dept (Christy) of Pearle Vision. Pearle Vision states they use their own VSP type calculator to calculate the copays and coverage and it is not always right so this is the balance I owe and they will do nothing about it. I explained to her I wanted to pay all copay in Dec when I was there and there were multiple $25 charges on my bill that I paid. She could not tell me what these were for since they were not itemized but told me if I did not pay she would send me to collections.

    She was extremely nasty and rude. My VSP representative tried explaining to her that it is the store's responsibility to enter the information correctly especially when the patient is supplying them with a written copy. Her response was not her problem. "She can pay her bill and we can be done." Very dissatisfied with the service of this company and the way they treat their customers. VSP is putting in a complaint with their company about charging customers after the purchase and the way they treated me on the phone that they were a witness to.

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    Customer ServiceInstallation & Setup

    Reviewed April 18, 2018

    I've previously used Pearle Vision and thought highly of them in the past when I was using a different insurance carrier. Since then, I've changed carriers. Attempted to set up an appointment with them and discovered Pearle Vision does not accept Ambetter Insurance. This reply has put them at the bottom of my scale and I will never go to them again.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 6, 2018

    Worst place for progressive lenses... The person was so unprofessional and rude, was not ready to commit to their mistake and give me proper service... I just had progressive lenses with their frame (2340 East Lincoln Highway, Langhorne, PA). I have problem focusing with them in intermediate area of lenses. Not able to focus and read clearly on computer screen or GPS while driving. I had to go very close to screen and read it from bottom part of lenses (just like if you have bifocal lenses).

    So I went back to them to fix the problem. I wind up going twice. First time there was no responsible person there and ask to me to come back again. Second time waited more than one and half hour but the person had no understanding what I was talking about. Person told me that they cannot do anything and ask me to go back to my eye doctor. I provided them old and new prescription (with very negligible difference). With my old lenses I can see better than new one! Basically they just rob me giving me bifocal lenses with outline and charge 260+ dollars. Never going there again.

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    Price

    Reviewed March 31, 2018

    3 months to get new glasses. Plus they charge retail plus an extra percentage for all frames and lens. When questioned, I was told, "I only work here. I have no answers." Save yourself time and money and go to LensCrafters. Max 3-5 days and you have eye test and new glasses. Pearle is a SCAM.

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    Customer ServiceStaff

    Reviewed March 14, 2018

    Pearle Vision, Poplar Bluff, Missouri - My husband and I went to get new glasses to find out my $600 + glasses I had previously purchased had NO PROGRESSIVE BIFOCALS. They were measured incorrectly. We were offered a $25 discount for their previous mistake. I was shocked. When I called back the following week, they offered my husband's glasses free of charge. However, the manager was extremely rude and unprofessional and I sent a complaint via email. The next call was that his glasses were ready. I told PEARLE VISION staff we would pick them up when mine (that I purchased) were in... Okay, no problem.

    The next call received: HIS GLASSES WERE CANCELLED, MY GLASSES WERE CANCELLED, REFUND OF MONEY. PERIOD. I told them it was fine to cancel mine and refund MY glasses, but his were ready for pick up... NO. His are cancelled. NO ONE IS GETTING GLASSES. This is so wrong. I'm pretty sure this is not the proper way to run a company. This began February 24, 2018 and continues as of today March 14, 2018 with no resolution as I am still trying to contact Pearle Vision.

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    Customer ServiceStaff

    Reviewed Feb. 27, 2018

    I am very unhappy with the service my family has been provided at your Pearle Vision Glen Burnie, Md location with manager, Joe, and am filing this written complaint. From day one of getting my and my husbands glasses, they have not been correct. My husbands glasses are currently still at the store trying to get them fixed for the fourth time. Regarding my experience, I was sold into buying transition lens for reading, use on the computer, and driving for near and far sight vision.

    From day one, which has been almost a year, I have not been able to read with them or read using the computer. I have only been able to use them to drive. I took them back, and explained the issue within the first week of having them. I have been back five times to get this corrected. I was told to come in this evening to have the lens measure to be cut correctly.

    I was immediately asked several questions about why I was there. When I explained I was there to get measured for my glasses that have been fixed. He then told me that my original prescription was from two weeks ago. He didnt even have my information correct. When I tried to explain that I have been there, this being the fifth time, in almost a year, as they cant seem to fix my glasses correctly, manager, Jo, who I've been dealing with from day one kept asking me how old I was and then proceeded to tell me that my vision has gotten worse, and that he couldnt again fix my glasses without a new eye exam. I explained that I was there to fix the glasses to get the blue tint off then, that they added by mistake a year ago then and that I am only able to see the dr again for another eye exam when my year has been up, which I told them I wouldnt be coming back to them for, as I was not happy with the service I have been provided.

    I spent almost $1,000 for glasses that have never been the correct prescription from the start, and since I havent been able to wear my glasses, my vision has now gotten worse. I was given nothing but attitude, because I expressed my displeasure with the service I've been given. Then, Jo told me, "Hey we were trying to do you a favor but now we cant help." He handed me my glasses and kicked me out of the store after I asked for his card to make a complaint.

    A very unhappy customer. I will never use Pearle Vision again and am reporting this issue to my Health insurance, Blue Cross Blue Shield, State of Maryland. My family and friends will also never use you either. I sent this to their customer service email address info@madisons.com And got a bounce back email that the email address doesnt exist.

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    Reviewed Feb. 10, 2018

    Been wearing glasses for 48 years since I was 7. This pair of Alfred Sung frames just came apart, the weld let go. It was obviously a bad weld from the factory and just let go. I have every single pair of glasses I've ever owned and take care of them. They had no interest in helping me in any way. 700 bucks down the drain. The extended warranty you pay is only for 2 years, it's now 2 years 2 months. They didn't even care to see if they could order replacements. I wear high index lenses that are 500 bucks alone and are perfectly fine.

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    PriceStaff

    Reviewed Jan. 19, 2018

    I use to go there a lot way back when. The staff was good. The prices are so unbelievably high! In the Robinson Township store they only carry designer frames. The frames you would have chose would have been over $680 dollars. Dr Pearle started the company with great staff and very reasonable prices. If you keep this up you will lose your clients. There was no way I would buy frames that expensive. You need to readjust!!!

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    PriceStaff

    Reviewed Dec. 2, 2017

    I used Pearle Vision about 8 years ago in the WEM in Edmonton and then it used to be a quality branch. Apparently it's not the case anymore. I just ordered 2 pairs of glasses, not cheap at all, and had to take both of them back to fix twice for improper/poor assembly. All on top of this is the endless waiting in the miserably small store with no sitting possibility. The knowledge of the staff is very limited (spiced with poor English). Sadly I recommend avoiding this place in case you are looking to find a solution for your glasses needs.

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    Customer ServiceStaff

    Reviewed Nov. 29, 2017

    The customer service quality and the honesty of Pearle Vision staff shocked me. This is the branch located in Franklin Mall, TN. I went there to get new lens for my frame, which I ordered online. On the first visit, they were happily bending the frame to fit my face and they charged me over $600 for the lens. Two weeks later, I came back to pick up the glasses, the woman was not responsible, I can tell right away; she was hesitate to adjust the frame for me and telling me that if I need further adjustment I am welcome to come back anytime.

    In fact, when I returned home I felt the glasses always falling down and surprisingly, now I also noted that the screws were not original; they have mismatch color compared to the frame; and they are too long that they protrude > 1 mm from the frame. Then, I decided to go back to the same store asking them to replace the screws; I was stunned that the gentleman was upset when he talked to me - in a defiant way - that is not his responsibility since he sent the frame out to fit the lens. Then I asked him, "So why don't you send the frame to that place to replace the screws since it is not my business to contact them. Even if they are not original, they must match the color and they should not protrude from the frames." He denied that request, and he asked me to contact the producers for that frame in Italy for the screws; then he offers to use a Sharpie to color the screws; I rejected his childish and unprofessional offer.

    Then the lady to whom I met a few days ago showed up; I asked her to adjust the glasses for me since it kept falling on my nose; this time, her tone is different; she told me that I didn't buy the frame from them so they can't bend/adjust it since they are not responsible if it broke. So after all, they offer to cut the extended portions of the screws; and after that I noticed the frame has a scratch. Overall, I will not ever go to Pearle Vision in the future. The way they run a business is unacceptable.

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    Customer ServiceSales & Marketing

    Reviewed Oct. 1, 2017

    I tried to cancel my order within 24 hours. They don't let you! I realized that I was caught up in a sales pitch and wanted to cancel so I had time to do more research and try on more glasses at other locations. I called and was told NO! Other retailers and glasses stores offer free returns, free shipping, etc. Now that is good customer service. Pearle Vision doesn't care about the customer. Just their sale. Beware!

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    Customer ServicePriceOnline & AppStaff

    Reviewed Sept. 26, 2017

    Pearle Vision, Jacksonville Florida, Mandarin Vision Center - On July 3, 2017, I went to this store for an eye exam and to buy new eyeglasses. I presented a coupon that said “$20 off eye exam.” Regular price is $65 and with coupon should have been $45. Instead, I was charged $65. Manager Daniella ** told, "there's an extra $20 charge for retinal scanning," which I never asked for. I told her she overcharged me $20 and I wanted the “$20 off" as offered according to the coupon and she refused. She became indignant, very arrogant and called the police. Police (Jacksonville sheriff's office) told me that ** would press charges against me for trespassing if I return.

    I contacted the Better Business Bureau, but they were unable to resolve my complaint because Pearle Vision is not a member of the BBB. Also, this particular location is a franchise, not corporate. I contacted corporate headquarters three times on their website to complain, but they never replied. Will never again buy eye glasses at Pearle Vision. A dishonest and unreputable company - stay away!!!

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    Reviewed Sept. 15, 2017

    I have been going to Pearle Vision for years. No issues for glasses. I have 2 great locations near me no problem. My only issue is, when you purchase glasses if you decide within 30 days that you do not like them they only offer you a store credit. I was told I would get a 30 day money back, but was unaware of it only being a store credit. I was not unhappy with my service at all just with the policy about refunds. I wouldn't have cared if I had to pay a fee for the lenses but a refund should be allowed not just a store credit.

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    Customer ServiceStaff

    Reviewed Aug. 16, 2017

    Pearle Vision is no longer the same place. The optometrists are good but the glasses used to be flexible and last 20 years. They scratch now within a few months and extend. The warranty wasn't honored and they didn't reply to BBB or me. The staff also look upon the lower prices items and those who buy them as trash. They are disdainful to outright rude.

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    Customer ServiceStaff

    Reviewed July 20, 2017

    Re: Discriminatory practices -- Cultural Sensitivity. I am a 52-year-old ** male. I am writing to share my experience at your Pembroke Mall location on 7/15/2017 at approximately 7:00 pm - 7:30 pm. I was assisted by a sales representative named "Toni" while shopping for a pair of Ray-Ban sunglasses. No one else was inside the store but the two of us. She was assisting me until two other ** people entered the store. Without excusing herself, Toni turned her back to me, asked the people if they needed help, and proceeded help them -- leaving me all alone. In short, she abandoned me. She sensed my frustration and later assured me that she would take care of me. I replied noting I did not want her help after the way I was treated.

    I asked for a business card which was provided by one of the ** people she decided to help. She later apologized for her behavior which I did not accept. Instead, I explained that her behavior and customer service was unprofessional and offensive. Moreover, it was "culturally insensitive." I explained that I felt she was discriminating against me based on race. She denied it and found it necessary to explain to me that it was not true because her daughter's husband was ** and she has ** grandchildren. This was an attempt to minimize her behavior, its impact, and my experience with her and the Pearle Vision store (Pembroke Mall Virginia Beach, Virginia). I believe in good customer service. Clearly, the sales representative "Toni" would benefit from some additional customer service training to include a training on cultural sensitivity. This was truly a traumatic experience for me.

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    Verified purchase

    Reviewed July 13, 2017

    After buying knock-off frames and having a prescription filled elsewhere, my daughter's glasses broke. I wanted to get another pair of frames and transition lenses for my daughter. Pearle was the only place around that could get us a new pair before we went on vacation. I thought it would take days, turns out it only took a couple hours. Now she's ready for fun in the sun.

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    Reviewed June 22, 2017

    I purchased contact lenses on Tuesday and picked them up on Saturday. After wearing the contacts for only 3 hours my eyes started burning. I took out the contacts, but my eyes continued to burn all day. The next day, I had crusting build-up around both eyes and I could barely see. After 3 days, my vision returned to normal. I explained all this and tried to return or exchange the contact lenses.

    The doctor never looked at the contacts, never checked my eyes. In fact, there was no concern whatsoever about the health of my eyes. I was told, "You opened the box of contacts so you can't get anything!" I explained that you need to put the contacts in your eyes to see if it is ok (duh). They said nothing they can do for me. Please, I implore you, DO NOT GO TO PEARLE VISION!

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    Verified purchase
    Customer Service

    Reviewed April 30, 2017

    I went to get new glasses. The doctor did exam. They made lenses. They were wrong. I advised them the day I picked them up. They advised, "Give them some time". I went back after a couple of weeks same scenario. I went to Illinois eye clinic. They advised I have cataracts and they should never had made lenses. After several unsuccessful attempts of getting my 377.00 back, I was told they would not return my money even though the glasses should never have been made. My surgery is next month, they advised I can get sunglasses, really!I have never had 377.00 sunglasses and don't really want 377.00 sunglasses. Just don't go there. Customer service is terrible. It took the manager months to call me back. She told me it's not the policy to return my money. Really, make lenses you never should have made twice????

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 26, 2017

    I purchased two frames by the name of Versace. Thought the name was a good brand and purchase two sets. After about 6 months one of the arms fell off so I called but the store had closed and the closest one was an hr and a half away. I called them and they told me "no problem, bring them in" and they would fix them. So I did and they did a good quick job. After about 6 months the same glasses broke and the arm fell off again. So again I took them into the office in another city and they repaired them. About 6 months later they broke again so I tried putting a bit of glue on them and they held for a bit. I decided that they would become my at home computer glasses.

    I started to use the second pair and within 6 months they broke. I'm not being hard on them, I use the case and only use them at home or out when dining. I called in and said perhaps there was a problem with the frames. They said the only thing they could for me was offer me two more pairs at half price but with no warranty. That alone sent up flags... I now have decided to purchase new glasses at a more reputable place. Do not buy from this company. I am very, very disappointed with the product... The staff was good but poor product and no support from management.

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    Staff

    Reviewed April 13, 2017

    I bought my last pair of glasses at Pearl Vision. I remember they gave me a date for when they would be done and they didn't deliver. They apologized for the mistake of not sending them to wherever but they offered me a nice cleaning kit. They were very apologetic. A few months ago I had a eye problem and needed sunglasses. I borrowed my husband's but they were too big on me. I stopped at Pearl Vision and the lady was so gracious and although I told her I did not buy the glasses there, she adjusted them with a cheerful attitude.

    Today, I realized I might be due for a new eye exam and glasses. I went to the doctor's office at the Forum Shopping Center in Selma (where I went 2 years ago). She was busy so I decided to stop in at Pearl Vision and ask if they could adjust my glasses, that I bought there 2 years ago because one of the temples was bend. The "older" dark skinned man who was the only one there was - first, not friendly and welcoming. I greeted him and asked him if he could check to see if I was due for exam and glasses. He checked and told me, 'Yes'. I told him that I tried to make an appointment next door but the doctor was busy, so in the meantime, I told him of my dilemma of dropping my glasses against the car door and bending the temple. I told him I had purchased them there and asked if he could fix the temple. He looked at my glasses and said he didn't know if they could be fixed. He said he would see what he could do.

    He stated as he begin to look at them that if he bends the temple, he might break them. I asked him not to try if he didn't think he could do it without breaking them. He kept going and said it wasn't him, it would be the glasses that would break since the temple was bent. I again asked him not to worry about it, I would see if someone else someplace else would feel more comfortable fixing the glasses. He said he was going to try and keep making comments. At one point saying, they didn't break and they are straight now. Although he fixed the glasses, his attitude, comments and NOT customer-focused lost that doctor next to Pearl Vision - Forum and Pearl Vision some business.

    I was going to buy a pair of sunglasses and was going to get my eyeglasses from them because of what the lady had done 2 years ago and earlier in the year in fixing the borrowed sunglasses. I am sorry to say that I will be looking for a new eye doctor and a new eye care company. Mr. Bad Attitude, you just lost business for Pearl Vision.

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    Reviewed April 11, 2017

    I ordered contacts through Opticontacts and accidentally ordered the wrong strength. All online contact retailers are supposed to verify your RX with your doctor. They give your doctor 8 hours to respond. This is a law... I did not know any of this. My contacts were even back ordered for a week. In my case, they faxed my doctor's office at Pearle Vision in Lincoln, NE at the 66th and O location. Due to a transition of some sort happening at that location, Carmin, the regional manager, has admitted this, said she did not personally get the fax nor can it be found. Even though Opticontacts has verification that they did receive it. This location never closed down so not sure what kind of transition would cause no one to see a fax verification of a prescription.

    Neither Opticontacts nor Pearle Vision will admit any wrong doing on their part... I'm just a victim of unfortunate circumstances they say. So I am out over $200 for contacts I can't use. This was my first time using Opticontacts and had ordered a 3 month supply. Won't ever do that again since the law is protecting the contact industry and the doctors and not the consumer.

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    Verified purchase
    Customer Service

    Reviewed March 31, 2017

    I had an eye exam. Ordered glasses and one extra pair. I tried the extra pair and were worthless to me. Prescription didn't change anything. I could see just as well before I came in. Tried to cancel my order and was put on hold for more than 10 minutes so I hung up. I will never use them again nor my family.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 30, 2017

    DO NOT BUY ANYTHING FROM PEARLE VISION. THEY SUCK. HERE'S WHY: The people who work there were ridiculously rude, put me on hold for obnoxious amounts of time EVERY TIME I CALLED, and the shipping was TERRIBLE!!! Here's my shipping story: I am a college student and was home on spring break. My glasses broke unexpectedly, and I was down to three pairs of daily contacts. So I went to Pearle Vision, hoping to get this done quickly and easily. After much more back and forth with them than was necessary, I ended up getting the contacts from Walgreens and then ordered the glasses with the new lenses from Pearle Vision. They told me it would ship in 7-10 business days... THEY LIED. After 10 business days with no glasses in the mail (it was a Friday at the time), I called to check on the status of the shipping.

    After being on hold for eternity, I finally got an answer, and not one I was happy with: IT HADN'T EVEN BEEN SHIPPED OUT YET! The person I spoke with said he wasn't sure what happened and that they would ship it out that day, and it should arrive by Wednesday of the following week. Fast forward to Wednesday, and it STILL had not arrived. I called again, only to be told "I will check on the shipping status and call you back." I NEVER received a call back that day. The following day, I called again, determined to get answers. I explained the situation, was again put on hold for a very, very long time, and then the manager came to the phone. The explanation? It STILL HAD NOT BEEN SHIPPED OUT, even after the man I spoke with almost a week earlier said they would ship it that Friday.

    If my glasses arrive when they say they should, I should have them this Tuesday... but I'm not counting on it based on their record with me. I have been making do with my BROKEN glasses for almost a month at this point. I am ready for this transaction to be DONE with Pearle Vision so I NEVER HAVE TO DO BUSINESS WITH THEM EVER AGAIN! - a very angry customer

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    Customer Service

    Reviewed March 25, 2017

    Took 9 weeks and 9 trips back and forth to finally get my glasses in the correct prescription and in the correct frame. I calculated I spent over 15 hrs of my time and drive over 270 miles. Did I mention the glasses were over $400 (after insurance discounts, etc.)? Wrong frame, glasses made wrong, told to pick them up when they weren't ready, second eye exam to confirm glasses made wrong, etc. I've used Pearle for many years - first bad experience. The really sad part? The store manager never returned my call, nor did corporate customer service respond to the email I sent after indicating they'd "respond in 3 business days". DO NOT GO HERE!!!

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    Reviewed March 23, 2017

    I went to Pearle Vision eye Dr. **... to get my eyes checked for a problem. The Dr ** frozen my eye and puts drops in my eyes and gave a tissue to wipe as the fluids dripped down. Then told me to sit in the waiting area for 20 min in for the meds to take effect. Which in turn Dr ** said would be blurred Vision. Fine. When I returned to her chair she told me I had seriously scratched my cornea. I asked her how she replied "I frozen your eye and I guess you didn't feel it when you wiped your eye." Why would you not tell me before to be very careful...

    So I had pay for this problem myself and each day I came back for a follow-up trying to get this resolved. THIS LAST follow-up I refused to pay anymore and they refused to service my eye... And they caused... I contact the Corp Office... Let see if anything happens... If not I meeting a lawyers especially since I had to spend 2 nights in total darkness while putting drops in my eyes every 2 hours... which burned like fire... And missed business.

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    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed March 16, 2017

    Check out the prices of their frames, then google the manufacturer's item number. My frames were $309 before insurance and $250 after. Unfortunately, I Googled some online prices after my purchase. Average price of the identical frames, and most offered free shipping- $122. My eyeglass insurance coverage is every two years. My neighborhood PV went franchise a year ago unbeknownst to me. Like others have said, once you plunk down your money, even if your glasses haven't shipped to the lab yet, the sale is final! Furthermore, 100% payment is due before your order is submitted. The following day I went back to assure there wasn't a price error. Not only was there no error, the associate sounded like a broken record; "we don't set pricing, the franchise does". She parroted that line at least five times.

    Judging by what others have said about bad customer service and staff attitudes, I can only surmise rude service is part of their new employee orientation program! I believe in capitalism, but a 150% markup is over-the-top for even the most greedy of eyeglass hucksters. Don't assume your neighborhood Pearle Vision is actually corporate Pearle Vision, as a franchise is in name only. There are benefits of going to a brick and mortar store opposed to guessing how the frames will look and feel when you buy online, but at what cost! Understand this has nothing to do with the optometrist at the stores, this is strictly the eyeglass sales (front of the house). You would be best to ask if they are a franchise as soon as you walk in. I'd advise extreme caution if they are. After 22 years as a loyal customer, I will never go back.

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    Verified purchase

    Reviewed March 16, 2017

    This Pearle Vision in Iselin NJ is a nightmare to deal with, I paid for my glasses, after a month I was still getting excuses. Not receiving my glasses after a month, that I paid for. So I said I want to cancel them, they said there is no refunds. I called my credit card company and put a dispute in. DON'T USE THE CROOKS AT PEARLE VISION.

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    Customer ServiceStaff

    Reviewed March 7, 2017

    I've been receiving notices in the mail regarding an upcoming appointment that I did not make. So I called Pearle Vision on Louise Avenue to make sure the appointment would be cancelled. The lady told me that this was made a year ago when my husband was in there. I explain to the lady that my husband was just in there in January and was wondering why the record had not been updated. She said it was beyond her control and she had nothing to do with it. I asked her if the record was updated. She said she didn't know, it wasn't her responsibility, it's been taken care of and then hung up on me. I can't believe she hung up on me!!! I spent between $800 and $1,000 a year at Pearle Vision and I expect to be treated respectfully. I did call the doctor and explain the situation to her and although she was kind she really did not seem too concerned about how I was treated.

    If you want to be treated badly, show no respect and hung up on, go to Pearle Vision on Louise. As for me and my family we will no longer go there. They just lost good customers. And I plan on telling whoever I can that Pearle Vision is a rude snotty bad place to go. Exceedingly bad customer serviced and they have some young girl being a snot and rude and hang up on me is unacceptable. There are lot of choices in Sioux Falls and I plan on going to one of the other ones.

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    PriceStaff

    Reviewed March 5, 2017

    My complaint is that yesterday I needed more lens fluid! So I went to my local PEARLE dealer here in Enschede (Klanderij). I asked the person for a bottle of lens fluid. He grabbed one bottle for me and to my amazement charged me 15 euros! This I can hardly believe as being a satisfied customer for nearly 11 years and purchasing my glasses and lenses here for the last 11 years (total of nearly 3600 euros!!) It is an absolute disgrace that they dare charge me this money! I paid it and quickly told the person I will never in my life ever buy anything by PEARLE again. This person simply nodded and said (''OK"!!!) I guess these people need to understand what customers mean to them! A very disappointed customer.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Feb. 11, 2017

    Took my money and won't give me my glasses!! Went in for eye exam and reading glasses. I was told 7-10 days but "probably sooner". My glasses never arrived. I was given 5 different times for delivery but all came and went and still no glasses. I called the store 7 times and the customer service line twice but Pearle Vision won't return phone calls. Customer service says this location is a franchise so the is nothing they can do. Is this place just a scam?! DO NOT GO HERE!

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Feb. 2, 2017

    Dissatisfied with overall experience. I need to start off by saying I have been to this Pearle Vision location before and have not had any issues. I had primarily dealt with the same person on each occasion, but he has since left and since his departure, the customer service has completely gone downhill. In the past, I have had my glasses in as fast as 6 days. My appointment was on 1/3/2017. I picked out my frames and lenses (I do not have a complicated prescription) and my total after insurance came to $242.00. The next day I happened to look online for the same frames and found them for $67.00 cheaper. The prescription lenses were also going to be considerably cheaper as well.

    I immediately called Pearle Vision to cancel my order. Pearle Vision informed me that although my order had not gone out to the lab yet, they would not issue a refund. Because they are a franchise, it states on their receipt that "the glasses are made specifically for you, therefore we do not offer any refunds." However, my glasses hadn't gone off to the lab yet. I contacted Pearle Vision's Customer Service line to see if they could be of assistance. Unfortunately, they were not able to get the store to issue a refund, even though they too felt the store was not providing good customer service.

    On 1/24/17, I contacted the store to inquire about my glasses. They stated that the lab was putting in the lenses and it should be any day now. It is now 2/2/17 and I still do not have my glasses. I again contacted the Customer Service line to have them contact the store. The store informed Rebekah from Customer Service, that my "Safety Goggles" were not ready yet. I did not order "safety goggles!" The lab has to now make new lenses. Customer Service is working on getting me a discount for the error.

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    Customer ServicePrice

    Reviewed Jan. 12, 2017

    The overall selection of glasses is not too bad but the value for the price of glasses is not great. Delivery took too longer than I thought and also glasses weren't made right! Couldn't see clearly out of them. Took them bad 3 times and asked if they could redo them and they kept telling me I had to get use to them. I took them to my dr to see if they were right and she said no. My dr had to call the store and tell them they were wrong!!!

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    CoveragePrice

    Reviewed Jan. 11, 2017

    From what I see and have experienced at Pearle myself they just don't have what it takes to earn any more of my business. Thanks for the reviews. They do seem to play tricks on pricing. Even with good insurance plans.

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    Customer ServiceStaff

    Reviewed Dec. 3, 2016

    DO NOT GO TO THIS STORE. Horrible customer service and the person who did my eye exam was inapt to do so DO NOT TRUST THIS PLACE... He told me my eyes were good and when I got home to review his notes he marked that I had cortical Senile Cataracts. He NEVER advised me of this. Needless to say the glass were a disaster and now I am being told that they will not REFUND my money. Matter of fact I was told that I would have to dispute the charge with my credit card company. Called the corporate office and await their resolve if any. DO NOT GO TO THIS STORE... My cost so far is $448.71 and counting.

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    Customer ServiceStaff

    Reviewed Oct. 19, 2016

    I went with my friend to get her glasses and also I worked in the same field just different business. We are both college students so we cannot afford a high end pair of glasses. My friend has a very low script and was not planning on spending an extensive amount. The sales person was very persistent on her getting anti reflective. My friend continued to tell her that she could not afford to get anti reflective on her glasses and was not going to get the warranty (which is only 30 days).

    After this the sales women became very rude and made comments saying, "Well if you don't get this you are going to get cataracts at a very young age." This is not true for anti reflective at all. And didn't drop the subject. It was then clear to me she just wanted to make a sale. I was going to buy glasses there but after this experience never. I highly recommend not purchasing from there. Horrible service. But I can say the optometrists there was very good and highly professional. Other than that absolutely terrible experience.

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