Pearle Vision Reviews

We then went to lenscrafters and they were happy to help us get what we needed despite my children's behavior. They worked with us. Pearle vision embarrassed my family and threw us out of their store.

For the background, I worn glasses for 28 years. I kept my previous glasses for over 10 years. Never had any scratch on any glasses for 27 years. And now 2 scratches in 8 months? They are made of polycarbonate, they tell me, not as scratch-resistant as glass, which is what my old glasses are made of. What can I say, except that I won't ever buy from Pearle Vision again? Maybe Walmart is better? Better yet, stick to my old glasses, I guess?

I was very upset about the frames and the lenses, not to mention realizing that possibly hundreds of people had tried on those exact frames and they didn't order new ones. They did another eye exam and supposedly checked the lenses and they said it was correct. They told me because they were a little smaller than my current glasses, I just need to get used to them. I am angry with myself for not canceling and demanding a refund. They have always been blurry and are the WORST glasses I've worn in my life.

I asked “How come? I was given that and what could I do know since I couldn’t put my lens back on and I cannot see without it?” She gave me some lubricant drops and told me to apply them like crazy and due to the chemical burn she was unable to check me at the moment. Nobody was able to help or say anything else. I called customer service, which couldn’t care less about what we had to say. We told them this was a health issue and could lead into a legal matter and they hung up on us. When we called back the person who answer told us the previous clerk didn’t want to answer the phone but she will pass along the message. We asked to speak to her again and asked her to repeat our contact information to which she replied she only had the area code. What type of customer service is this? I ended up with a chemically burnt eye and no one to help me resolve the issue.

Now you can't get glass lenses anymore. Don't you think the scratch proofing would be thrown in for nothing? I mean common! You can't clean the damn things without scratching them. I don't know if the plastic they use is sub standard or what. But seems to me I've never had a pair of glasses cost so much and I definitely never had them scratch this as bad as this scratch. I will never go back into another Pearl Vision as long as I live. I've been telling everyone I know not to go to them. Two thumbs down Pearl Vision!

My eye exam proved to be fine. And my eyes barely changed, with that said they ordered new lenses. Shortly thereafter I began having problems with the lenses. Once more, they wouldn't clean again and I wasn't seeing clearly and then took them for a second opinion to another eye clinic. I had discovered before they had gone to the second eye clinic that the top of the lenses were popping out of my frame. Their repair person at the new eye clinic said that it was because they had cut my lenses incorrect and that the base curve was wrong and that's why they were continuing to pop out at the top of my frame. by this time I am completely frustrated because my trip is 45 minutes up and back to Pearle Vision. so now today I am heading back up once again to see if we can rectify the issues with my poorly constructed and advised lenses and frames.

August 9th I picked up the glasses and notice that the lenses were very thin compared to my current lenses. The following day I was driving and realize at night there was a lot of glare and that I could not use them at night while driving. August 11th I called the store and informed them of the situation and they said they would call me back. August 13th I received a call from Pearle Vision telling me that I would have to bring the glasses down when a manager was present.

August 14th I returned to Pearle Vision and spoke with ** the manager about the glasses and he took a look at the glasses and told me there was no Anti-reflective material on the glasses. August 20th I got a call stated that the glasses were ready and picked them up. August 25th I went down to Pearle Vision and spoke with the manager and told him that there was still a lot of glare and that it really bothers my eyes. He looked at the glasses I was wearing and have been wearing for years and stated that it was probably because I was used to wearing plastic lenses.

He stated that the lenses he put in the frame are much better than the plastic and didn't advise wearing a plastic lenses with this type of frame. I told him I didn't care and when I decided to purchase lenses from him I told them I wanted the same type of lenses. ** the manager took my lenses and frame and said that he would put the same type of lenses in that I request in the beginning which would be the plastic material. September 8th I got a phone call from ** telling me that they wanted me to come down to Pearle Vision and see the kind of glasses I am wearing so they can duplicate the lenses.

I had told her that ** just did that last week. She stated that ** is no longer with the company and she wants to make the glasses right. Once I got down to Pearle Vision she informed me that they don't put plastic lenses in my type of frame and that their lenses if much better are made of a bullet proof material. I told her if they had informed me that in the beginning I would have never done business with them and would have walk out.

After showing her 2 pairs of glasses that I have been wearing with the same type of frame she stated that she would have them made for me. She kept the frames and lenses. Sept 12th I received a call from ** and she asked me to bring down my frame and that the lenses were in. I asked her if this was a joke and that she has my frames. She had no idea where my frames were. I went down there and asked her if she lost them and she was clueless.

Sept 13th I got a call from ** stating that she found the lenses in a bin and apologizing for all the confusion and that it was because of the last manager. She stated that they want me to go to the Aventura location to get my glasses. I told her I bought my glasses at Oakwood and paid for the glasses at Oakwood therefore I am not going down there. Sept 17th I received a call from the representative that sold me the glasses and she kept apologizing over and over again. She informed me that I would have to call Aventura and speak to the manager **.

Sept 19th I spoke with ** and he informed me that he would not give me my money back or the frames and that I could come down to Aventura Pearle Vision and he will make sure the glasses are right. I informed him that I can't and that I did business with the Oakwood Plaza Pearle Vision and should not have to go down to the location. I asked him for the frames back and my money he stated no. He will not give me my frames or my money back.

Esther worked her magic again at this visit & assisted me with finding fun, practical, affordable eye wear! I love the Northglenn Pearle Vision location's newest addition - Dr. Paul **. His exam was a thorough analysis; he spent time with me as a patient, detected some scarring on my right eye (due to an old injury) that no other ophthalmologist has ever recognized or mentioned & he was genuine. I have had that injury since I was 19 years old. Susan & Chris part of the Northglenn Pearle Vision team were welcoming, helped me with the insurance benefits & quite competent! I watched other customers as they entered the location or called in. Everyone was personally greeted, phones were answered on the second ring and customers were smiling. I can honestly state I will only shop for eye glasses at Northglenn Pearle Vision, 10669 Melody Drive, Northglenn, CO 80234 303-452-9312. Thank you Esther, Chris, Susan & Dr. Paul **!

I am a grad nurse... I have developed liver disease from taking a anti cholestral med. The med destroyed 50 percent of my liver, so I have gone from an income of 8 to $9,000 per month to $650.00 per month, and if that's not bad enough the same frames I was given are available on glasses4all.ca for 12 dollars. I asked if I could pay the difference between these frames and a solid pair of Raybans and was told NO. So for me this experience has been very poor and it was a deep dig in my side. "We are giving you these, your poor, take what we offer..." It did not give me the chance of getting the frames I wanted and was willing to pay the difference for.

Why the Raybans? I have had 3 pairs of them while working, the nose piece is fully adjustable and they fit perfectly and I bought 3 of the same model over the years. So in closing you as a company, are not interested in what the customer would like, you offer a very cheap line of frames. If these frames had been good there would have been no problems. And furthermore, this just brings in what people think of you, you're poor, you don't deserve the best, and that's what I got. Second rate cheap frames probably made in Japan. Cheap, cheap, cheap! I would rather go around not being able to read than to have cheap glasses. Never again will I ever go to your stores, and I forgot to say I am accepted into a masters program under a scholarship. My comments are, your frames will be less than stellar.

Tuesday I receive a call yet from another sales person from Pearle that she was going to order the glasses, yet I told her again that she had until Friday. Then I called customer service @ 1-800-937-3937 to complain. I was told we will call you back with a resolution. That call never came. I called them back, clearly I was upset. My tone of voice was elevated. The operator immediately started saying “do not cuss at me” which I think that means to the uneducated use of profanity which I never did. But if I ever spoke to that person again then she will really find out what cussing is, which I believe she cursing but who knows. Then to top it off she hung up on me.

He informed me a refund isn't possible now. I was shocked because I'm not paying for defective lenses that he guaranteed would be the "BEST" for me and were the worst I have ever experienced and I have been wearing glasses for 30 years. I had lost all trust in him after the manager guaranteed no one else could do a better job in town, that they were the "BEST(!)" and especially lying to me about having to get use to the new lenses that were defective. However after about an hour of debating with the manager, I finally gave up with the manager's ridiculous convincing and ran down to the nearest store that was open which was EYEMART and spoke with the Manager Brian and he inspected the eye glasses I had just purchased from Pearle Vision and Brian said the right lens was off and shifted to the left; that's why I was reading papers to my left.

The eyeglasses were supposed to have a high quality brand of progressive lens that as explained had very little blur on the sides and be able to see clearer than the general brand of progressive lens. However I did not get this. There was a lot of blur around the clear area of vision through the lens as well, of which I complain of also. I took the glasses back to the store where my boyfriend and I called the manager who was at his home and complained 3 times over the phone requesting a refund. We explained how we had lost all faith because we were coerced into thinking the glasses were the best quality, just need to get use to them.

We were upset that here Eye Mart took the time to test why I was complaining about reading to my left and took the time to test the position of the lens and marking the lens of the corrected position needed for the left lens and mostly blurry lens, but that Pearle Vision never took the time to test, just did a lot of convincing and saying, "Take them, you'll be alright." I lost all confidence and made me think they really don't care to make my vision better but worse and I had eye surgery for retina detachment and doctors don't know because but I am trying to protect them in every way possible because my vision is extremely important to me.

The manager at Pearle Vision finally gave us our refund back of the amount purchased with cash, but he basically stole the benefits of authorization of benefits so I couldn't use them at another eyeglass place. I had to also give back my eyeglasses which in the benefits plan I was supposed to have those free. I have written a complaint 3 times to Eye Med and they keep denying me the benefits back and forcing me to go back to Pearle Vision to get my eye glasses redone. I explained I don't trust them. I was lied to and stolen from. I am requesting for my benefits back and my free frames that were through my Eye Med insurance, of which I work hard to pay hundreds each year to help protect me because I care for my sensitive eyes and rely on them for survival.

How was I supposed to drive a car without prescription sunglasses? They fought with the credit card company and they won since it says on their receipt, no refunds no returns. I never took the sunglasses in the 1st place! So I have no prescription sunglasses and no refund! Dr. Marianna ** has refused to deal with the Better Business Bureau and the Illinois Attorney General. They have dropped their cases against her due to no response from her. She is not my eye doctor, she is the practicing dr at the Pearle location that is never there. Go to Four Eyes, they are much better. Avoid this store forever! RIP OFF, THEY ONLY CARE ABOUT THEIR MONEY NOT YOUR WELL BEING OR HEALTH.

The fact is these glasses have an obvious design flaw because I have had similar designs that never came apart so easily. These glasses have been unstable before I ever received them. The glasses were returned twice for repairs before I ever saw them. Luckily, I purchased the 1 year protection plan. A few months later, I returned them for repair because they had fallen apart. A few months later, I returned them again for repair because they had fallen apart again. They repeatedly become loose very quickly, and then eventually fall apart. Blaming the customer for obvious design flaws is NOT the way to get repeat customers. Why should I be motivated to ever return next year (or so) to this Pearle Vision or any Pearle Vision again to spend another $1,472.35 (e.g., I purchased two pair for $757.43 + $714.92)? The consequences are this: I will never buy glasses again from Pearle Vision.

Why would the price be different/higher if you had no insurance? The promotion can not be used with insurance plans? Why not, who cares how the first pair gets paid for? They do. Any discounts they have with your insurance carrier on the first pair are recouped when they up sale the second pair. I researched the internet and and regardless of designer (and mine were not the top of the line) I am quite certain the cost of the frames and lenses on second pair did not cost Pearle Vision more than $20.00, and now it has cost them my business. I will not use them again and will be certain to pass along their misleading tactics to everyone I know.

I've called these jerks twice already to ask, "Where the hell are my glasses?" The first time, I was told that the second pair was back ordered and wouldn't be ready until the end of January. I thought, what the heck, because I still had a working pair of prescription sunglasses to get me by. I told the lady that I would accept a different frame to expedite the process. She said that would be fine and that they would send the ones I ordered when they are ready.

Yesterday, I called and spoke to the lady who originally sold me these $1400.00 glasses and she said my clear ones were sitting there ready, but they were going to wait for the second pair before shipping them down to Paonia, about two hours away. I repeated to this lady my conversation the week before. I have suffered migraine headaches every day since I broke my other pair, hence the reason for ordering new glasses. She said they would be in the mail that day. Tom spent a little over $600.00 and received two pairs of glasses, both in Nike frames. Where are my $1400.00 worth of glasses?

Other eyeglass outlets sell a "twist frame" for much less than Pearle and the offered plastic frame replacement is certainly not in the same price range, though he claimed it was. I had made a temporary repair on the broken Magic Twist frame and drove to Pearle while wearing that frame and lenses. There was no visual problem with the lenses during the drive to Pearle. The lenses were as clear as they have always been, though the frame was broken. After Pearle changed the lenses to the new plastic frame and I paid the $35 charge for the service/frame, I wore them while driving home. I noticed immediately a "foggy" view from the newly fitted eyeglass pair. Thought the lens was just in need of cleaning. Waited until I got home and attempted to clean them. The foggy film would not come off. I used a cleaning solution that is specified for use with Anti Reflective (AR) coatings, it did no good.

The lenses in bright sunlight were very poor but somewhat usable. In ordinary indoor lighting, they were impossible to use. The "fog" was too severe. I called Pearle back and talked to the same manager. He said he had only moved the lenses to a new frame. He had earlier mentioned heating the frame to help seat the lenses into the frame. I thought the heating could have damaged the plastic lenses. He indicated that he didn't heat the lens, only the frame. I restated that there was a drastic change and while I am not an optical professional, and couldn't tell him why the fog was there, he should certainly know and should have noticed the fogging before he gave them back to me. I recall during his cleaning (I assume he used a proper cleaner for AR lenses) significant scrubbing of the lenses with a cloth, that may have been when the damage occurred.

He said he would contact his lab to see if they could clean the lens, that often the AR coating would appear that way as it degenerates over time. I stated again that they were not that way during my trip to his shop; only after leaving the shop was the fog evident. He promised to call back the next morning. He didn't. I had to call him multiple times only to find that the lab had refused to work on the lens. They had not done the original work and didn't want to be responsible. I felt Pearle was responsible. The damage occurred during that visit. I asked if there was something I could do mentioning several chemicals I have available to me at home and told him that I needed the glasses for daily work. He said to wait, he would call an expert friend to see what he recommended and promised to call back first thing in the morning. He didn't.

After several more calls to him, I was told that his friend travels a lot and couldn't be expected to return a call immediately. He again said he would call me as soon as his friend returned his call. The time passed, over a week. It was obvious that he is not going to return the call and it was a waste of time to repeatedly call him. I needed the glasses, was getting no consideration from Pearle so I went on the internet and researched this problem. My first few minutes on the internet gave me the answer that the Pearle manager, his lab and his expert friend could not give me. The AR coatings often have this problem. The "fog" appears as many fine line scratches and can easily be removed with a hobby/craft shop chemical. There were online videos showing exactly how to do it. This fog can be exacerbated by improper handling or cleaning with the wrong solutions.

I had to search around the area to find the chemical, driving to several stores and spending several hours of my time finally doing what the "professionals" couldn't or were afraid to do. I had to pay about $14 to get the chemical and used only a few swabs of it. I could now easily repair glasses, with this AR problem, but will never use up all of the chemical purchased. The lenses however are now crystal clear! I resent being put off as I was. So I went online again to look for a Pearle Corporate complaint line that I could use to report this. I found that many have had unprofessional treatment from Pearle at various locations and for various reasons. This link, **, will take you to a Consumer Affairs site where 208 Pearle complaints are registered.

Several wrote that when they called the corporate number, they were hung up on. It became obvious I would be wasting my time by calling Pearle Corporate and the local Pearle shop had pretty well stonewalled my complaint. I feel Pearle is responsible indefinitely for what they sold and for the lens, the Magic Twist frame is marketed as virtually indestructible, even with severe use. They can invent and hide behind a one year warranty period but a $200 frame should have easily outlasted two or three new Rx lens changes over many future years. I don't believe the warranty was actually for just one year. A reputable optical shop would not have hesitated to replace the frame and wouldn't have messed up the lens (or would have known how to clean them).

When I disputed this via the Discover credit card, the manager made several statements that were not true. I had not soldered the bridge, only used a tubing with glue to allow me to use them on the trip to Pearle. Discover allowed the $35 charge to be credited back to my account. The plastic frame replacement will last a month or so until I get my next Rx and new glasses. Pearle and the many complaints on the web via the link above are worth looking at before doing business with them.

When we asked to cancel everything & start new because the Progressives are so expensive we ended up w/ an $80 savings BUT, ** said SEE it’s almost the same price (uncalled for)! A week later I went in for my 2 pair of glasses & BOTH pairs were wrong! When they quickly tried to get me lenses that day I was given lenses that were too strong w/out anti-glare (that we paid for). I went back (** hid) & ** said she'd talk to the Dr and see if they could give me the RX I requested???? When I called 2 days in a row to see what was going on NO one called me back. When I finally got someone to speak to me I was made to feel as though it was my fault that I couldn't see through the glasses & was told they'd change them ONE more time & that’s it!!!!

Well thank you very much! Maybe this time you'll get it right FGS!!!! What about customer service??? No one ever explained Progresive lenses to me or how to care for non glare lenses! The progressives weren't fit to my face correctly, per their Optometrist. My readers were measured at the wrong distance NOT the distance I asked for! They were never fixed!!! Then they had the nerve to tell me I need glasses to drive! How come the Registry gave me a License then? I don't wear glasses when I drive! Why didn't the Optometrist tell me I needed to wear glasses to drive at my exam in May? I think ** was just pissed off when I said I didn't want to buy a 3rd pair of glasses! ** Don't go to the Pearle Vision in Brockton @ Westgate Mall if you want to see & want to be treated nicely :).

I complained to corporate headquarters and have NOT heard back from them. From reading other customer complaints I strongly suspect I would be spinning my wheels anyway. I've done business with them for almost thirty years so being a loyal customer is a joke to them; they just don't care. I would NEVER recommend Pearle Vision to anyone because of this bitter experience. I'm also not going to hold my breathe that I will hear back from them or get any type of satisfaction. When I threatened to take my business elsewhere it fell on deaf ears.

I put a complaint in on their corporate website and received an email back asking for my phone number to contact me. Silly me, I gave it to them. I received a call from that particular store who told me that I was mistaken, that their salespeople are not rude and it must have been my fault. Then she hung up on me before I could say a word! Okay, so I wrote corporate again, this time stating that any more contact from any representative of their company would be considered harassment and would be reported as such. Stay away from this chain! Horrid people and even worse customer service!

On Friday, 2-6 2013 I will stop in to speak to mgmt. She told me that the Crizal lenses started at $1,000.00. This is just for the lenses so I went online and contacted the Crizal company and I can get my same glasses for $396.00 and for my frames, my ins. paid approx. $400.00 in benefits. I am upset for the lie the manager told me just so I wouldn't ask for them to remake my lenses. The Crizal glare, smudge, UV ray coating only costs $80.00 to $140.00. They charged me almost that much for the coating that does me no good. So people beware. I would not recommend this company to anyone who likes to see. I will keep you posted as to what they will do to fix these glasses for me.

I went back to Walmart and they looked at the eyeglasses and they told me exactly what kind of lenses I need to wear. Walmart is a life saver, and I am always satisfied with their services. On the contrary, Pearle Vision did not refund my money and they had no clue how to handle the situation. Pearle Vision employees have poor customer service, and most important, they are lacking technical training that can hurt people’s vision. I cannot believe that they saw I couldn’t wear the eyeglasses, because I couldn't see through them and they did nothing to help me but rush me out of the store. I asked them to at least refund the money and they said no. I don't think it is fair.

The reason I did not permit Pearle Vision to resubmit the lenses for correction is because I do not trust their work. Walmart refunds any unsatisfactory lenses, and I have always used Walmart in the past with no problems. I regretted going to Pearle Vision because their business conduct is not supportive when there are customer issues or complaints; their practices are disreputable and the employees lack compassion, concern, and good customer service skills.

I did not feel they resolved my issue, I felt like they rushed me out of the store in order to avoid refunding my money. I took the glasses to Walmart Vision Center; the customer service I received was exemplary! Not only did the employees notice the errors made at Pearle, but they also offered to correct the problem at no additional cost and also offered to refund the money in the future should I continue to solicit their business and have any issues.

Based on my experience with Pearle Vision Center, not only do I not trust the company and its practices, but I will never recommend them to any of my friends. Pearle Vision Center did not value me as a customer. The employees who represent the company took advantage of me and I feel the company should rightly refund all monies owed to me. Employees of Pearle Vision Center handled the correction of my lenses irresponsibly and did not offer a guarantee of their work to me, a consumer.

Comparing Pearle Vision to Walmart Vision Center, Walmart guarantees their product by refunding any unsatisfactory claim. Hopefully, the executives at Pearle Vision Center will one day run a reputable establishment, take responsibility for their customers’ needs, and guarantee their work so that should an incident such as this occur again, the customer will feel assured that he is in capable hands.

It looked like they made the lenses too big and forced it into the frames. They then told me I could pick up a pair of selected frames at no cost that I liked, so I chose out a Guess one. Although they broke my brand new Coach frames, they told me one of the frames I couldn’t get were the Coach ones. After everything was set and done, I picked up my new Guess frames a couple of hours later. He adjusted it to my face and I left. At a stop light, I took out my glasses and there were 3 deep scratches on the left lens and one deep one on the right lens. So I made a u-turn and they put new ones in in about 15 minutes. I left the place and tried on the glasses again and they completely fell off of my face, so I had to go back again.

My glasses now look like it’s deformed. Both of the legs on my glasses are bent at literally a 90-degree angle and the actual frame part is bent like a “U” to fit my face. The lenses are so close to my eyes that my eye lashes touch them. It seems as if I picked out men’s frames and if I did, they could have let me know they were men frames. I am not satisfied with their customer service and with everything else. How in the world can they break my frames and then blame it on my frames? It doesn’t make sense.

One week later I decided to go in to the store and make the appointment in person. I gave my name, address, phone number and insurance to a person that can hardly speak English and doesn't know how to run the computer. Twenty minutes later, she said I have an appointment but my insurance card is "no good". Okay! I got home, called my insurance company and of course there's nothing wrong with my card, I've been active on that card for 35 years

At this point I'm done with Pearle Vision and your lousy service. I called back and canceled my appointment. After all that, I got a phone call from Pearle Vision to remind me of the canceled appointment I have. I told her I canceled that a week ago. She said I have to talk to Michelle. No, I don't. Cancel it right now. I'm done with your business You have the lousiest service I have ever seen. Never again!

Well, today is March 9th, still no glasses. Now, with all the mistakes, I'm afraid my lenses won't be correct. I'm honestly felt like asking for a refund today! To make matters worse, the day after my exam, I recommend a good friend who needs an exam. I told him the exam was great. Now, I’m sorry and a bit embarrassed.

So I made an appointment for the exam on 2/13/12 and was advised that I had to pay $55.00. I spoke with Joshua and told him, "you said the exam would be free?". Plus at the time when I made the appointment, there was a sign in front of the store saying free eye exam. I felt that Joshua just outright lied to me and was very misleading and on the day of my exam, tried to avoid dealing with me. He made me wait 45 minutes to speak with him, while he entertained a customer talking about them living on the same neighborhood, what type of dogs they have and the different music they like. I would like to speak with Joshua, manager, and have my $55.00 refunded back to me.

He wants to apply the $150 towards the frames which will only cost me $113 with my insurance and then he wants me to pay the $269 for the lenses. Mr. Lee claims he cannot go in and change the cost of the frames because he already has the frames. I think Mr. Lee still has the original order of my glasses and has the glasses I order sitting there in the store and he is trying to over charge me for my glasses. Why would I pay for something that my insurance covers. There has not been a resolution to this problem yet but I am not going to pay $419 for $300 dollar glasses.

To make a long story short, I called them and they told me they went to the wrong facility and they would get them there shortly. They finally called me on January 21st to tell me they are in and I had to make an appointment. I couldn't make on until the 1-28-12. I made the appointment for 9:30, I got there. They were not set up and ready for me. They went to wash hands and get ready as they open the package to find out they didn't have both eyes only had my left eye. They should have checked knowing all the mistakes that have happen with these contacts. They said they were sorry. I have told them I would never go back to that eye doctor and I told how unsatisfied I was. They never said, “For all the mistakes, I can take something off your bill,” or ask if I could get a pair of just soft lens for their error. I wanted to just let someone know how unsatisfied I was with the service. I will never go back again.

I collected the glass a few days later only to find that it was even worse. I cannot see properly with them. So again, I went back and explained to the doctor and the technicians the problems I am having with the new glasses. They took the glasses, did some adjustment to it, measured my face, etc and handed them to me saying that it's now okay. It needed alignment. I left with the glass and it's still not working. I am not wearing them for fear of having an accident while driving and I cannot see properly with them.

The salesperson offered to help and took the lenses and frames over to a counter. I told her that the old frame was useless and that she could remove the lenses by cutting the fishing line that held them in place. Instead, she picked up a screwdriver to pry the lens out of the fishing line half frame and chipped the lens, at which point, she informed me that the first lens was chipped--as though I had given it to her chipped (none of the lenses were chipped).

I repeated to her to cut the line but, again, she didn't and using the screwdriver, she broke a larger chip off the second lens rendering it useless. These lenses were Transition IV lenses and very expensive. She then explained to me that only cheap lenses chip or crack, said that she was sorry, and handed the lenses back to me. When I attempted to find out what they were going to do about it, she repeated the "I'm sorry" and asked me to leave the store. I was so astonished at the time that I did leave the store.

Whoever heard of any company not refunding your money on a less expensive item? I also asked to have progressive lenses. They want $200 more to make the lenses progressive. Now the two pair of glasses cost me $800. The prescription sunglasses have a coating that is rippled and gives me a headache when using them. I can hardly wait to go back and complain about the craftsmanship of the glasses. The staff is very pushy and rude. They sit and chit chat until you interrupt their personal conversation. I will never recommend or buy from Pearle Vision again. I hope they have been turned over to the Better Business Bureau for the way they defraud the consumer. From me, they receive a minus 10 rating.

I know that I've had my insurance for 5 years. Never once have I had to pay for all the exam and glasses upfront and then send in to be reimbursed, and that's what they came up with that I had to do. Needless to say, we didn't stay to get our eyes done. It was a waste of my time and day. Never again will I go to Pearl Vision. They should probably check out people's insurance availability before the appointment since they seem to not be able to get it done without taking an hour.

They are not nice people. They refunded less $136.49 which I feel I am due as the RX was the doctor's error and not mine. This is awful to treat people this way and they should not be in business. I would like to know how I can recoup my $136.49.

I am 65 years old and still work a full-time job due to economic reasons. I do not have this kind of income to be throwing away $136.49.

I stopped payment on the check the next business day at my credit union. I have been fighting between Pearl Vision Corporate and the now closed franchise for years to take this "bounced check" off my credit report. I have faxed and called to no avail.

I received a bill for $50 stating I had a contact eye exam and that I received a prescription for contacts, which I did not. Brandin, the billing specialist, stated that according to their computer, I received a prescription and I need to just pay the bill. I requested to speak with someone of higher authority and he indicated that he is corporate and no one of higher level would be able to assist me so pay the bill.

I had an exam with a young man who appeared to be no older than 20. He even commented that he was still in school and only worked here because the hours worked with his schedule!

After an hour-long session with a sales clerk, I finally agreed to the purchase to get out of there! It still took another hour for her to write-up the complicated form to complete the order.

The glasses were not in on time. The sunglasses lenses were CLEAR! Not a very effective sunglasses lens when clear. The replacement lenses arrived in a wrong color. THOSE replacement lenses then arrived with a black dot in the line of vision.

I had ordered two pair of glasses in addition to the sunglasses. Each of those glasses had a different Rx. After many visits to explain that I was not losing my mind and the vision had nothing to do with the angle of the glasses or the length of the arms or the curve of my face, etc. and the multitude of other reasons that the glasses were different, I was told I would have to have yet another exam to determine WHICH Rx was correct!

Each pair of regular glasses has had many returns due to coating that continues to fleck off creating spots on the lenses that you cannot see around. One pair of glasses literally cracked on the edge.

When I have continued to complain, I was told by the manager that I simply needed to wash the glasses each morning and night with warm soapy water.

So they more or less convinced me they could not work with them and my only choice was to purchase a pair of frames from them, which I did. I am currently battling bladder cancer and have been undergoing chemo for the past 8 weeks which leads me to my next problem. I ended up coming to pick up the glasses, which cost over $400.00. I tried them on they did not make much of a difference with my eyesight, plus they did not look good they were pointing downward I don't think they were put on the lenses evenly. They said there was nothing they could do. I left very frustrated and feeling like I just got taken advantage of. At the time I was feeling very sick from the chemo I was in no mood to start haggling. After a couple of days I returned to the eye doctor for her to check out the glasses she had noticed that I actually needed to have another eye exam stating that the chemo would have affected my eyesight so she gave me another prescription.

Now I had to go back and have the second lenses put in. They were still unwilling to use my original titanium frames if I wanted my new glasses I had to settle. I had already paid for them and they would not refund any money. Now in order to get my glasses I had to pay another $300.00 to but in the second prescription. I am so sick over the whole encounter; I am left with a pair of glasses I don't want and $700.00 in the hole. Please help me with this I want to get my lenses put in my original frames and be charged for what I would have spent to put them in. I am dealing with enough health issues now, and to have to spend this amount of money right now is way beyond my budget. Thanking you in advance.

I paid a huge amount of money for a crappy pair of glasses. I don't have vision insurance and I am a student.

But I asked how much? He said, "Let's sit down and I'll show you all the options and pricing and you tell me what you do not want! It was the old 2 column worksheet designed to show you retail and then the great deal he is offering you and of course, it's designed to get people to pick more stuff. It's okay I know all the games and don't care. He went down the entire list and retail was $600 something but just for me it would only be $473.00. Well for me, that's a lot of money for glasses but I had always cheapen out before and this time I wanted good glasses, so I got it all transitions, polished edges, lightweight poly, scratch resistance, glare resistance, good frames, the works.

When he was finished, he took my money and when he came back, he said he was busy and in a hurry and wrote what I paid and what I owed on the back of a business card. Like a fool, I trusted him and did not get an itemized receipt, after all he wrote it all down on his 2 column sheet priced it all out and I didn't say no to anything so it should be a very simple transaction,. I bought it all, how can you screw that up. Big mistake, never trust anyone! Never again! Well as instructed, I called back that afternoon and was told, "Oh, they won't be ready today, we have to order your lens. I said I thought you did your lens in house?

I was informed not my lens because I was special and it would be Saturday. Okay, 3 days, I guess that's acceptable. Then of course, Saturday turned into Monday at 1:00 pm which turned into Monday at 3:00 pm. When I was finally able to pick up my glasses on Monday evening. When I first put them on, I knew there was a problem. Looking left from center between 12 o'clock to 9 o'clock, all was bright, clear and perfect. But when looking right from center, they were only clear to the 1 o'clock position then it was a total blur, so the peripheral vision on the right was worse than without my glasses. Of course, Robert ** was not there and his two giggling assistants who I thought would never come out to greet me said that's the way progressive lenses are and you just have to get used to them.

I explained that not only were my old glasses not like that, but the left lens in these new glasses wasn't even like that. If the left side was that way, all I would have is pure tunnel vision. They insisted that I just needed to get used to them, and after a couple of days, if they were still a problem, they would take care of it. I reluctantly wore them just to make sure and they are not even close to being wearable unless you only have a left eye! On top of that, they are not transition lens either! Robert checked them and said they are perfect, nothing wrong. He tried adjusting the frames, damaging them in the process and then blamed me. He also stated that he made a mistake and didn't charge me for the transitions and if I wanted, that it would be another $100.00. He proceeded to refer to the print out and how he forgot to charge me. Well, I informed him that the printout was almost a week after I was there. I ask him to show the worksheet he wrote when he made the sale and of course, he conveniently he threw that away.

He did offer to send the lens back but said it would come back the same but the transitions would still cost $100.00 more. I just about conceded that even though I had no confidence, he was really going to do anything. But I changed my mind because if I did, that would mean I was conceding the transitions and I wasn't ready for that. I contacted customer service and just like some of the other complaints here. They said they would call in 2 days. They did not call and when I called them they just had Robert call me and tell me the same thing. I called customer service again and got someone who was really nice and seemed to really care. Anyway, she was escalating this to the regional director of operations and we were gonna get some results now, but alas, it would be 2 days before he called me back.

Well Friday went by, I didn't even call on the weekend. I waited until Monday afternoon and then called back myself, this time she very rudely and firmly like she was talking to her kid told me that we spoke late Thursday and the offices are not open on weekends and that it had not been 2 days yet. Of course, no one called. I did some research and found that Pearle Vision is owned by Luxottica, so I placed a call there to voice my problems. I was given to Mellisa **, a liaison to the president and the highest a person like like me will ever talk to. Once again, she sounded truly concerned, turns out her only solution was for me to go back to the store to be rejected once again, but hey, she did call me back. So after 2 days of talking to her and getting the same story from Robert, she tells me it's his store and Pearle Vision has no way of doing anything he doesn't want to do, that Pearle Vision can't help me. The store is only a Pearle Vision in name only.

Well I said, "Why would you string me along then why when I called, didn't you just tell me there was nothing you could do? Of course, I asked to speak to the president of the company and that's when I was told I was as high as I could go. She wouldn't even give me a name or email so I could write a letter. So bottom line, I fell victim to shady sales tactics, got a defective product and no recourse through the corporation. I spent $467.00 for a pair of glasses I can't wear. I trusted Pearle vision and Robert **, and they took advantage of me and just plain stole my money. This is absolutely the worst company I have ever done business with and Robert ** is a total thief!

She came back on the line and said she couldn't do that. I have never been forced to order when I have my eyes checked. I told her yet again and spending $275 right before Christmas was not something I planned to do. And I told her she just lost a customer. She said nothing and I hung up. If this a new policy perhaps it should be discussed when you make your appointment!

Now I am still calling and no onward will answer the phone. So tomorrow I will waste more gas and time, while recovering from cancer treatment, to try and get my glasses. Tiffany was the sales clerk and she was great and answers the phone, but I guess she is on vacation and now no one will pick up the phone or call and let you know your eye wear is in. this will be my last purchase with this company. I have never had such poor customer service with no alternatives for action bit than to complain on this site. Stay away from pearl is my advice, run to another store run.

Needless to say, we argued because I was told prior that I was paying for contacts. I have gone to Lenscrafter for over 12 years and was never charged additionally for the contact exam. If this was an additional charge, I should have been informed prior to my exam. In a down economy where people are conscious of the spending habits, in my opinion, I was ripped off. I will not return there for any reason. My decision to have my exam there is because it is in my community. I make a conscious decision to support community businesses. However, they have lost me as a customer, neither will I recommend them

They told me that they would redo them and that I come back in a week. Well, it's been a week, and they still do not have my glasses in. I was in Athens yesterday, and I stopped by to see if they were in. I was told they were, but they would not be ready until today. I told them I would be in Friday, because I could not come to Athens two days in a row. I don't live in Athens. I live an hour away. Then I get a call at 11:00 today, saying the glasses were not in, and would not be in until Monday, and I can't pick the glasses up until Tuesday. I have a problem with this, as I am moving to South Carolina on Tuesday, which is 5 hours from here. Of course, I told them that a week ago.

So, I asked them if I could just have a refund, because I have run out of time to get these glasses and make sure they're right. She said that I could have a refund, but they would keep 25% for a lab fee. Number one, it is not my fault that they don't know what they're doing. She said I have gone over there twice to get the glasses and refused to take them out of the store, and try to get used to them. I told her that I could not see out of them! By the way, the second doctor gave them this last prescription that was different from the first, and now they say that it's my fault for telling the first doctor what looked better and what looked worse.

Just maybe it was the first doctor's fault, but of course, the customer is always wrong. Bad experience and it will be my last experience with Pearl Vision! Maybe we should all refuse to pay for glasses until them come back, and we make sure we can actually see better with the new glasses that we could before. I will absolutely be notifying the BBB and worse that is word of mouth advertising to anybody and everybody that will listen to me on email, Facebook and every other place I can think of to voice this. So, not only have you lost me as a customer, you'll be losing more as well.

When I got to Pearle Vision for my appointment, I told Linda again that I wanted only a eye exam, not a contact lens exam as I did not want to pay the additional $40.00 for a routine exam. I have worn contacts for 30 years and know when if I have a problem that needs attention. Linda seems miffed and said, "Oh, so you changed your mind?" No, I didn't change my mind, I never asked for a contact lens exam. Linda at this time, said she could discount the contact lens exam to $15.00 vs. $40.00 since I was also getting the eye exam, so I agreed. It's interesting to note that my son was there the previous week and had both exams, but no discount was offered to us at that time.

I began to look at frames with my husband and noticed that Linda consistently brought over frames that were twice the cost of what my insurance covered. I mentioned several times that my insurance allotment for frames was $120.00 and I didn't want to go too far over. Linda did not respond. I knew I would be paying any coverage in the frames out-of-pocket, but was surprised by how pushy Linda was and how aggressive she was in trying to get me to purchase a very expensive frame. She mentioned the current promotion of buy a pair and get one free and suggested I buy two pairs. I had a bad feeling about this and was concerned that this was going to be a high pressure visit instead of a routine eye exam. Several minutes after my scheduled appointment time, a young woman came into the waiting area and asked if I was Susan.

This was definitely not Dr. **, but that was not a problem. It would have been nice to know ahead of time, as I have always seen Dr. ** and had asked for an appointment with him. Dr. **, another doctor, took a while longer to become familiar with my history, but was very thorough and professional. After the exam, I went again into the lobby where we were seated with Linda. She told us she had performed some calculations and had come up with a price of $149.99 for my glasses, based on the frames I had chosen. It was over $400.00 for the pair of glasses. Are you kidding me? EyeMed, my vision insurance, states on their website, that using my benefits a subscriber can get a pair of glasses for as little as $35.00, $10.00 for the eye exam and $25.00 for the lens co-pay.

While I expected to pay a portion of the fee for glasses, I definitely did not want to be railroaded into spending hundreds of dollars. I explained to Linda that I never wore glasses in public, only contacts. I didn't need top-of-the-line frames and lenses with all the extras. Several times, I stated that I wanted bare bones, just the basic pair of glasses that my insurance would pay for. She was visibly ticked off and gave us the silent treatment while she typed away and re-calculated. This process took her over 15 minutes while we sat and waited. Awkwardly, she tried again and gave us a quote of over $250.00. "Let's try again." In the end, she said it would be over $150.00 for the glasses, which I explained was still unacceptable. I told her I would forgo getting a pair of glasses if I would have to pay close to $200.00 out-of-pocket. I would wear my contacts instead.

I didn't need to purchase additional contacts, since I had an ample supply at home, so I would pay for the exams and leave. At this time, Linda came up with the zinger. She would now charge us the full amount for the contact lens exam if I didn't purchase contacts today. No wonder her name tag said 'Sales Associate'. She conveniently left that out when she offered the initial discount. I then said, "Fine. Give me what my insurance covers in contact lenses." Linda again, tried to sell me more boxes than I needed or wanted. I refused. She came back and said the lenses were not in stock. I don't think I have ever been able to get contacts the same day at Pearle Vision. I always have to wait and make a second trip back to Pearle Vision because the inventory is not sufficient.

The next day, I realized that by buying these 2 boxes of contacts lenses, I would not be able to use my lens benefit elsewhere. I contacted Brenda at Pearle Vision on Monday morning, less than 48 hours after my appointment, and told her to cancel the contact order. Brenda asked if the cancellation had insurance attached to it, and I said yes. The insurance needs to be re-instated. I contacted my vision insurance 3 days later and was told they have not received anything from Pearle Vision regarding this cancellation.

I called Pearle Vision and was told by Linda that Erica was the only person would could do refunds and she was out of the office until Friday. I asked if the process had been started on Monday when I called and Linda said she had no idea. That's helpful. I am awaiting the return of the lens benefit so that I can purchase glasses at another retailer. I will check and see what the policy is in Michigan regarding the return of insurance benefits due to a cancellation.

While Pearle Vision might think it's great that you have a sales person who is focused on making a huge sale and racking up a nice commission check, I am most disappointed that Pearle Vision is not concerned with the customer's concerns and needs. I am taking my business, which includes my 3 family members, elsewhere. I will not do any business with Pearle Vision ever again and I will make sure my friends, relatives and colleagues are aware of the deceptive practices Pearle Vision uses.

Linda would be more suited to work at a used car lot, where deception and dishonesty is more the norm. The competition is too great for Pearle Vision to last with this type of non-customer service. In reading the various blogs on the internet, it is apparent that thousands of consumers agree with me.

It was a terrible experience! Do not go to Pearle Vision in Dunkirk, MD. I paid way too much for a free eye exam. I will never go back.

It turns out the prescription was inaccurate and dangerous to drive with. The prescription sunglasses were horrible. I'm waiting for a call from the manager since the day I picked them up. No response as of yet. This happened on October 13, 2010 at 3:45PM. It's now October 14, 2010 a new business day and the manager of the chain has not called. Ironically, their chain is supposed to be open till the early evening. I got an answering machine at 4:30PM.

After she cleaned them, I put them on and I couldn't even see thru them. She had the guy in the back come out and he explained to me that I had defective lenses. I then went to my eye doctor and he told me that they over heated my glasses. My frames were so bent I couldn't even wear them. I went back to Pearl Vision on July 6th and I asked for the owner/manager. The gentleman told me that he was the owner and that his assistant did tell him that someone came in with defective lenses. I was furious!! They ruined my brand new glasses. They were very expensive, as I had progressive lenses and bifocals. I went back to my eye doctor and they took care of me. However, I do not have one year free to have new lenses put in my new frames now. I will never ever go back to Pearl Vision!

His demeanor was extremely rude, as I sat in his office, and cried about his refusal to comply with my request. I mentioned that my eye infections happen on a regular basis, because I over wear them, and sleep in them, when I shouldn't. I know that I shouldn't do that, but not everyone without eye care insurance can afford the costs of everything associated with the process. I saved my money up so I can get new contacts, and get rid of my infection, instead, I was treated extremely rudely, and refused service. That was honestly a complete waste of my time, and he completely embarrassed me. Had to leave the office with my old contacts in my eyes which can cause further infection to my eye.

On second day, I almost fall down walking down the stairs. So on the third day , I went back to the store and told them about the incident. This time it was the store manager, Charles and I told him I want to return and refund me back my money. And he told us to do one more time for eye exam. This time, it was another doctor. After checking for a while, he refuse to go on checking, look like he get mad at my wife to some misunderstanding during the checking. He told the lady at front to make another appointment on Friday that is 8-20-10 with the doctor that check my wife the first time.

Then I send my wife back working on her job. I went to see the sore manager and told him about what have had happened just now. I told him refund my money back, and he told me he cannot refund all the that amount that is about $405.60. If I want he can only refund me back for only $100.00. And I told him no way and he told me to talk to lady who is on leave now, she is General Manager of the store and she is back on next Tuesday (8-24-10).

Now I need the other frames because the first pair broke and they say too bad, I can't get them now because it has been too long ago. I even went back to the Spring store and spoke to the manager who did nothing for me. She said the eye doctor no longer works there nor do the sales ladies, but that should not matter. She said I should have gotten both pairs at the time I picked up the glasses. Well, no one told me I was supposed to get both pairs at that time. I was new to all this. I should have been told this! I am so angry and feel cheated! Pearle Vision has lost me as a customer unless this issue is resolved! I will be telling everyone I know that Pearle Vision cheats people and lies about the buy one and get a frame free. I will be turning them in to the Attorney General for false advertising and filing a complaint with the BBB as well as the Attorney General, they are falsely advertising unless.

I'm sure this issue could be resolved by just giving me the other pair, that's what I already should have been given three years ago. After all, I paid over $500.00 out of my pocket for the glasses on top of the small discount. The lenses are bad and have a rainbow in one of them. Poor quality!

Then they inform me that they price match their contact lenses with 1-800 Contacts. A pair of my contacts with Pearl Vision is $139.98 and a pair through 1-800 Contacts is $79.50. That's almost a 50% more difference. Once I called Pearl Vision telling them this, they denied the price matching quote I was given. Never again.

There is a sign in the store for 40% off on eyeglasses and there is a media blitz on TV about getting 50% for eyeglasses. They are misleading the public and are misrepresenting themselves. I checked online. There are many similar complaints that people have filed online. On the day of the eye examination, after the doctor, Dr. Jeffrey, examined my eyes, he then sent me on to the next person who was in charge of eyeglass frames selection, measuring for bi-focals, and final write-up of bill.

I was shocked when she told me that my glasses were special and were "digital" lenses and that the cost would be around $1155.98, but with insurance allowance, it would cost me only $774.58. Looking at the bill, the most expensive item is the price for lenses: AutoGraph2 Progressive Hip167 Tgy which cost $677.98.

This is extremely high considering I checked the day before for the prices. I was told by the attendant that because the glasses were "digital" and had to be sent to Jackson, MI, that they were expensive. Why run TV commercials advertising 40-50% off on glasses when this is not true. Additional expenses at my own choosing: clear gard to prevent scratches for $140.00, and SW215 Brown (tinting) for $139.00.

My complaint is, why advertise such low prices and bargains and lure people into the store and then charge them such high prices because your glasses are "special" and are "digital" and have to be sent to another city. I even selected the cheap frames from the frame selection wall.

I ordered them & they came on April 4. The manager said I'd had them since March. (receipt states (4-4-10) I wore them for a week, took them back & told the girl, "I just can't see with these." She put them on me & said they would raise the blended part of the lenses & that would probably work. Well, 2 weeks later, I picked them up & was told to try them out.

I wore them intermittently for a week. I took them back & told them that I couldn't see with them. She said she couldn't do anything due to her manager being on vacation & she would return on Monday. I received a message on my answering machine on Monday from the manager & was told that since I had them over 30 days, they couldn't refund my money. So, they now have my glasses & my $262.46. Yes, I could have gone out there & argued with her, but for health reasons I could not. As they say, live & learn. I still have no glasses; I'm out $262.46. I'm just very thankful that now we have the internet so people like me have a voice somewhere. Thank you.

They don't fit. The left eye pop out, break up, roll off my eyes. So I said, "Let me just give it a try." This will be the 3x I've changed and nothing, still not right. So today I decided to go to Pearl to let them know, "There is a mistake to your part. You gave me the wrong prescription." She said there is nothing she can do about it because she didn't take the order. I said, "Who? The problem is I am not happy and this going on too many X with you all. I've been more than fair. I am spending my money and can't wear what you gave but forced because I have no choice."

I want a refund. "We don't do refund." "But you want me to pay for contacts you made a mistake on." If Pauline *** knew they wouldn't fit my eyes, the Acuvue don't carry my size. 8.6 then its her job to let the doctor know. And the doctor will inform the receptionist to call me to let me know and we'll just go with another brand that carry my size. She failed to do her job and now my eyes hurt and bother me. I have headaches, red eyes due the contacts that don't fit and the one prescribed to me by my doctor. I don't blame my doctor. It's the fault of the one that filled the order. She knew all along they wouldn't fit. She just didn't care. $80 wasted, X wasted, pain and suffering. I can't see good without adjusting my contacts in my all day long trying to keep them from falling out. Eyes hurt and red and I am crying mad. I trust them never again.

As I was waiting and looking at the decor, I saw the big sign that says "No surprises at the register." I think that's so true with how she told me the price up front and then offered another test with the amount included. So exam went fine and then I went to pay, only for the woman at the counter to tell me my total is $108.00. Apparently, contact fitting is an additional $69.00. They explained when I told them I thought it was only $44. I gave them my card and then walked out and called my husband because I was **.

In my car, I looked back and noticed the big sign on the window saying "No surprises at the register." I went back in because I couldn't let this go and the woman who had told me the prices said, "Yes, I'm sorry. I forgot to tell you that part." The other woman chimes in, "That contact fitting price is standard everywhere." Neither of these is a valid excuse in my opinion. But what can I do? I already paid. I decided that since it's a chain, I'll call their corporate number when I get home. I dialed their number, 1800-YES-EYES, that's on their web page and it's some phone sex number!

I thought to myself this is bad customer service that you would send one of your customers somewhere else for service that you bought the product from them. I went over to JC Penny and was told because of the designer frame, he didn't have a long enough screw. So I went back and told the girl at Pearle Vision and she said, "Oh yes, he could have repaired them. He just didn't want to." So now I'm getting upset. So she told me to come back when the other girl is working. I waited about a month and I went back in on July 6, 2010 around 4:30 pm.

And there's gentleman working but he seemed to be new because he had to go and ask the other girl almost everything. So there was a person getting an eye exam, I waited until she did the one test on him and gave him over to the doctor then she did a refund, which took a while and when she finally got to me after 30 minutes she told me that if she did have the screw she would have to locate it. So I can either come back tomorrow or leave the glasses and picked them up tomorrow because she wasn't sure if she had a screw to fit but she would have to search for it. So I tried to explain this is my second trip, which I don't think she even heard because she informed me she was about to get off in a few minutes. Two trips to Pearle Vision with no results, no more business with them.

Pearle only had a couple in the main area and a few behind the counter so I would have had to ask someone every time I wanted to try something on and they were quite busy so I stayed away from that section. I chose a pair that I wasn't thrilled about but really needed them. My last ones had fallen into the water when my kayak overturned. I saw the eye doctor for an examination and asked for my pupil distance. The doctor’s response slammed the cheap online places where I am going to get a spare pair but begrudgingly told me that the girls in the front would give it to me.

When I received the glasses, I could not see out of them. They examined them and found there is a wave in the lens and said to come back in a little while and they would redo them. I came back again and still had issues with the left eye. The eye doctor saw me again and came up with the same prescription. I even brought in an old pair of glasses saying that I could see better out of them. They looked at the old pair and it had the same prescription. They told me to wear them for a few days to see if I could get used to them. Well I didn't and went back again. They were also falling off my face. No adjustments had been made to them so they tightened the arms.

They told me that they would remake the lens but it would be a couple of days since the lens was no longer in stock and that they would call me. I went back a week later having never heard from them. They told me that they had nothing in my file to make a new lens. I told them that the glasses were digging into my ears and nose and left marks. They told me that I could get another set of frames, but I still had the issue of the lack of plastic frames. They said that I could go to another Pearle and the selection in Center City might be better.

So I drove into Center City in traffic and had to pay for parking. I explained the situation to David who is working there who was very nice even though he knew that I wouldn't be buying anything. He even helped me pick out frames, which the other store didn't do. I wrote down some names and numbers on the frames. I called the other Pearle to ask if they could order them. The one that I liked best was a Gotham frame and they said that they had never heard of them. The other Mandalay Bay one would require more out of pocket. Dave thought that the glasses were too heavy for my face and that they should have used other lenses. My prescription is not too bad but the lenses are very thick like they would be for people with poor vision.

So I took a trip into the city because they told me that the Center City location had a better selection and they can order them and paid for parking and they have not even heard of the brand that another Pearle carries? At this point, I called my insurance and they stated that I can return them within 30 days and use my benefits elsewhere. I called the Pearle and told them that I would be returning for a refund to the insurance and they said that they do not offer refunds. I also told her that the lenses could have been made lighter. Carla said that it would cost more but I was never notified of this option.

At this point, I called the corporate number and told them some of the issues. They said that they would get back to me in a couple of days. I am pretty upset and the last conversation that I had with Carla, I told her that I would be posting my story on Yelp, Yahoo and Facebook, the BBB and anywhere else, but she didn't seem to care. Shortly after calling the corporate office, my phone rings and it's a different employee of the Pearle telling me that my lens is in and to come in to have it replaced! This is after being there a few hours before and them saying that they have no knowledge that they were supposed to replace the lens!

This Pearle is located in a lower income area of Philadelphia. The employees were always in the back which is a glassed area but still open to the front area chatting and much of their discussions were vulgar. I found that their behavior is extremely unprofessional from the start to finish and should have left after I had my prescription.

Both of my glasses I hated them, but felt like they had me trapped as I had already paid for both of them in full. I stressed my unhappiness and told them I did not want them. They told me their policy of no returns. They also told me that I was not allowed to leave them at the store as they do not allow customers to leave personnel belongings at the store. The manager, plus all the employees (it seems like they are all family members that work at this store) ganged up on me insisting that I take them home, they also accused me of looking for something to be wrong with them and that I was making it up, they told me to go and wear them for a couple of days and get used to them, and if I was still not happy I could take them back, and they would fix whatever the problem was. I called a few days later to express my disappointment and that I wanted to bring them back, Evelyn told me that I could not return them, so when I reminded her that she was the one to choose and recommended the shape of the lens, her response to me was that I agreed.

I could not believe it. The attitude it was very obvious to me that they had their money, and it was my tough luck. I really felt suckered. The price was not the issue, I just wanted nice frames that I could wear and after spending $1200 dollars I got everything but that. I asked them if I could get a store credit and choose different frames and lenses and they said no but I could purchase another pair. The store was not prepared to help at all, after my many phone calls, and them promising to call back but never did, I just gave up. I had no choice but to wear the black frame ones and get used to the white film on the edge of each lens, but I have never worn the rimless at all and hate the shape and how they fit my face and not forgetting the really thick lens on one side.

I fell pregnant in November and could do without the added stress so I gave up with the store, due to the frustration and stress over giving them $1200 dollars of my money for pure crap. Now that I am at the end of my pregnancy, it eats me up every time I see my eyeglass case with a pair of frames and lenses, never worn at the cost of $693 USD. Then not to mention my black frame glasses, the ones that I use for work, show chips around the edges where the color black has peeled off the frame.

When I went to pick them up, I then reviewed my bill and found out the cost. I explained that I would not have purchased them if I had known the price. They informed me to talk to Bob. When I did, he told me that he went over my bill with me as he always does and I told him that he did not tell me the price of the lens. He informed me that he was sorry that I did not see the price of the lens on my statement. He was quite rude this time and offered me no assistance whatsoever.

However, I do know that I have a 30-day return policy if I am not satisfied with the glasses. Of course, they will probably tell me that I am not satisfied with the price, not the glasses. I just want everyone to know that make sure you ask the right questions and above all the price. I tried to and each time Bob started on another sales pitch, so that I kept forgetting to ask the price. I have learned a very pricey lesson and hopefully I can keep someone else from doing so. Stay away from Bob and Pearl Vision for that matter. They have all sorts of hidden costs.

The guy at the counter, along with another lady who agreed with him not to help the doctor, were very rude. First, they should not let the customer here. Second, they had no respect for the doctor's role. They didn't even say to him, "if she could wait a minute or two, that would be great". I would not have been able to see to leave the clinic without some type of lens, because he had thrown away the ones I was currently using. I decided on my contacts, and I went in to pick them up. I asked the clerk at the desk, about getting my contacts to be the same prescription, as my contacts.

He very rudely stated that contacts and glasses do not have the same prescription. I said, "well, whatever it takes, so that I can see the same as the way I see in the contacts". He continued to say, they are not the same, and made me feel stupid. He knew what I meant. The general culture in this store is terrible. The second doctor I have seen was great and very helpful, but the administration employees need a lot of training on what customer service means. I have been wearing contacts and glasses for 30 years, and have never been treated this way. They cause customer embarrassment, and do not want to go back. There are many other eye clinics that actually care about the customer, and have respect for the doctors.

Well after 2 months, they scratched and the coating just started wearing off. After a big headache and a lot of rude hassles, they replaced the lenses. Well, after a couple months, same thing happened with replacement lenses. I cleaned them just like they said. But they would not replace them. Well last night, I was cleaning my glasses and the expensive frame that was not supposed to break, snapped in half at the nose piece. Of course, they would not replace them.

I am an average income person and have to do without to spend 500.00 dollars for a pair of glasses thinking they would last. I will never and would suggest to others to never buy products from Pearle Vision.

My husband and I took the glasses in and she said it was definitely misuse. We asked for the corporate phone number. She said she would try and call her manager but of course he was not answering. She then had to ask another employee what the phone number was. The manager called us the next afternoon at 4:30 PM and said that we needed to get this resolved. He would not be leaving the store, but we needed to call him and leave a number we could be reached at. He already had our home phone number. We have tried to reach him three times, but he is never available. I did not even have the glasses for 60 days and got no customer service from anyone. I feel that the coating was defective and should have been given a new lens.

Within 6 months, the glasses broke where the lens was drilled to attach the earpiece. I took them in and was told it had been too long to be considered "defective", but they would see what they could do to get me a good deal. They offered to fix them for around $90 or so dollars. I was not a happy camper so picked up the glasses and walked out. Now, less than 2 weeks later, the other lens is broken at the nosepiece. Pearle Vision not only offers poor products, but they also offer hideous service.

Now, less than a year later, I will have to contact another eye professional, get another exam and pay for new eyewear! Not only will I never return to them for service, but I also have a high profile job with many, many contacts with others and will pass the word on to everybody I get the chance to that they should never darken the door to this "business."

The clerk said that (breakage) usually doesn't happen and that the Vogue was a good frame. Without saying any more or arguing in the store I needed the glasses, so I just paid the $79.98 even though I don't feel like it was fair that I had to pay. After paying that amount the clerk said from now on since January 2010 when buying a pair of glasses you only have to pay $25.00 to replace the frame. He knew my friend was interested in buying a pair of glasses until she found out I had to pay $79.98 for replacing the frame in such a short period. I have went to another eyeglass place and when I had my eyeglasses cleaned the clerk told me I also had several scratches which shouldn't have happened to such expensive eyeglasses lens especially in such a short time. I don't feel like this company has been fair and have ripped me off. Please help me with this matter because I am feeling so dissatisfied and don't want this to happen to anyone else. Thank you.

They asked when I finished if I had Medicare and I showed them the card, but I also said I have no insurance that covers eye care. They took it anyhow. I had gotten the Pearl Vision Credit Card many years ago and if paid in full within 6 months, there would be no interest. This was good, no complaints. I had used this many times and always paid before the 6 months. This time, I did not get glasses only contacts for 6 months, which was $40.28 and the additional for the exam they charged my card $104.00, total $144.28. I paid the credit card off in Nov 2009. In Feb 2010, I started getting bills from Pearl Vision for an additional $119.87, which would have made the total cost of the eye exam $264.15, which is absolutely absurd.

Like I said, I have been going to Pearl Vision for many years. First of all, I was told $75.00 and to end them wanting a total of $264.15, which is a big difference. I had called several other eye doctors prior to making this appointment to ask what their eye exams cost and they too were $75.00, so I did not see a need to go somewhere different. I am very upset about this bill.

The person who takes care of the billing only works a few hours a week and is never in. I have called her several times but she is never there. She sent me a letter in reference to my calls and said I needed to pay a deductible to Medicare every year. I never ever expected Medicare to have anything to do with this and thought I was paying the full price of the eye exam and 6 months of contacts. I will never go back to Pearl Vision. I believe they are a ripoff and there will be more communication before I pay this much money for an eye exam.

I want to replace the frames for free, because he was selling a defective product. Mr. S said the product was not defective and I informed him I have worn glasses all my life and I have never had a frame do this. Mr. S said I bought frames on the lower end of the price scale and I informed him that $150.00 for a frame was not cheap to me. He said it was if I had broken the frame and because it was under the one-year warranty, he could replace the frame for $75.00. I told him I would go to the Better Business Bureau and he said to go ahead.

He gave me the information about who was the distributor of the glasses which was New York Eyewear. I called New York Eyewear and they informed me that once the frames are sold to Pearle Vision, that the product belongs to Pearle and they do not deal with the public. The representative also said that if Pearle has a problem with a frame, that Pearle can call them so they can try to rectify the problem and that Pearle is very aware of this.

Mr. S did not tell me any of this, he was only interested in getting more money out of me. I called Luxottica and said this particular store was a franchise and there was nothing they could do about it. I would have to deal with the store. It is obvious that the buck is passed around and no one wants to take responsibility for anything. I will never buy glasses from Pearle Vision again nor will I recommend any future customers.

When I tried them on, I would see double and, was told my eyes need to adjust to them. I went back 3 days later and complained. They told me they weren't fitted right because they were progressive. I was told they could make new ones, but I decided to not get progressive and just get 2 pairs of glasses, one for distance and one for reading.

The doctor said OK, but if this didn't work, he would give me a nice pair of prescription sunglasses. I said I don't need a six hundred dollar pair of sunglasses. I went back for the 5th time, and glasses were still wrong. I'd had enough and demanded my money back. The doctor told me he could not give me a refund. He said it was like going to the doctor with a cold and walking out still sick, you don't get your money back!

After about a half hour of going back and forth, arguing, he finally gave me my money back, but not after being verbally abused being called an arrogant person about 10 times. And after all that, he shorted me 10 dollars on the refund, telling me the eye test was 20 dollars. But when I called my insurance, they said it was only 10 dollars for eye test.

The glasses were reordered without the requisite quality check to see if the template and the lens were a match. They were not. The Pearle Technician (Tom) did offer and supply a temporary set of glasses to allow reading in the evenings. On March 24, the glasses arrived but were the wrong lens shape made from the incorrect template supplied. Again, I asked to talk to John ** to address the delay and the quality breakdown displayed by Pearle Vision of Madison. Again, no professional call to apologize or kiss my foot response offered by Mr. **.

It is now April 1st and still, no phone call from Mr. ** and no glasses from Pearle. After almost 6 weeks without so much as a phone call from Mr. **, I am submitting this formal complaint against Pearle Vision of Madison and specifically Mr. John ** for unprofessional behavior and for improper handling and quality control of their process and customer handling.

It states "We care about your complete satisfaction. That's why we'll adjust, repair or exchange your new glasses for up to 30 days at no charge to you. This guarantee does not cover accidental damage, scratches or breakage.” The problem with the sunglasses was that there appeared to be additional "hinges" on the frames that distracted my peripheral vision. I never wore the glasses, only tried them on long enough to notice these spots on each side of my eyes.

When I asked to exchange them I was told there would be a $20 restocking charge. When I referred her to the folder that they had given me and the ads on TV, she stated that they were a franchise and were not bound to these guidelines. I asked her why that $20 restock charge was not included in the sticker that they had attached to the inside of the folder and there really was no explanation except that I would still have to pay the $20.

Before I asked about changing the glasses I told her that I had been to their office at 5:40 pm on Thursday, March 18, 2010. The door stated that the store closes at 6 pm. She was very defensive and snapped at me that there was a sign on the door that the employee had to leave early for a continuing education class. There was no sign on the door or in the windows, I got out of my car, tried to open the door (it was locked), and I looked through the windows to see if there was anyone inside. There was no sign anywhere.

It is not like the very expensive original, the fit is different and the prescription of the lenses seems to be not as sharp as the original glasses. This is something I noticed immediately when the glasses were given to me. The assistant manager told me that was the way it is and tough luck. When I went back in to try to order a correction and resolve the situation, I was met with the same angry attitude by the manager and the opthalmologist. They refused to correct the matter.

The next day when we went, the doctor did the form and then when he looked at my glasses, he did note that they had scratches on both lenses, but worse on the right lens. I asked how long would it take to fix them and that is when he said, "Well, we have a policy that you have to pay half of the cost to replace them, within a year." I told him I purchased the extra protection package so it should be under the warranty, and I was not told about the store policy or that it would be an additional cost.

Now I didn't get my glasses fixed and feel I should not have to pay any extra money for two reasons: It was 7 months (within the year) since I got them, I paid additional money for the protection, and I was not informed of any half cost policy when I paid for it. Also, the next week when I called again to get the phone and address of the corporate office, I was told to wait and then about 4 minutes later was told, "This is an independently owned store and to just go the Pearlvision.com. That was not the question nor was it even asked. This said to me, a customer, that no matter who you write to or call, we are independently owed and no one is going to do anything to us.

Now I know that Pearl Visions is nationally known and this is not good customer service, regardless of ownership, It's still the name. Please help me get my lens replaced at no additional cost to me. People don't buy glasses once a life time, they renew every year or two years. I'm awaiting your reply. My lenses are still scratched and I paid extra for a service that I was misled to believe that this kind of problem would not be.

So it seems that my lack of seeing was more than taken advantage of. I am disgusted with this and do not want anything from them. If they do this to me, I can only imagine what they do to the thousands of elderly who come through their doors each day. I have seen the consumer complaints against them. My question is why are they still in business? How do you describe it? I am out an extra $300 but more than this, I feel so degraded and ignorant that I could not see the print on the paper that was not bold enough for me to read. I now have myself convinced I need a power of attorney or someone to be with me at all times to see for me and make my decisions. That is the result.

So since I never been to the eye doctor since I was in 7th grade, I wasn't sure what was happening. I just listen to the pro. Well, they told me I needed Pearle thin, progressive-ovation whatever that means, how much? $305.00 is what I had to buy. I said no way, just give me prescription readers. I asked how much for the readers, they said still $305.00 plus $159.00 for the frames. Why is it the same price for readers and the poly progressive? If it's the same price, give be the better glasses. With the 30% off, guess that's what I have to pay. Then she said no 30% off and she had this man come out and they talked and came up with this scheme to give me their friends and family discounts from each of them. They made it sound like they where doing me the biggest favor. I paid a total of $302.47.

All the way home, I kept thing something is wrong here so I called the 800 # right away to figure out what the hell happened. I also asked what is a complete pair for the 'buy 1 get 1 free' and why there was no small print on there signs to say you had to spend $500 or more and a complete pair. The answer given to me was a complete pair is the frames and lenses, and the stores that was owned and operated privately had a minimum dollars to spend for the promotion. The woman from the 800 # said she was emailing my concerns to the store manager and he would be calling me within 48 hours. His name is Chris **. This was on February18, 2010 at about 8:00 pm. Three days later, I got a message to pick up my glasses so my daughter did since I was under the weather. To my surprise, they were too strong and it had little squares at the bottom of the lenses that was annoying, so they went back. I was then told I had to make another appointment for another eye exam. Also, the glasses I paid for was violet Versace at $159.00 but the glasses I got were violet Vogue for $99.00.

Again, I called the 800 # and told them what happened and the manager Chris never did call me back. I also wanted to know why I never actually got my prescription, was that normal? To find out, then that the doctor should have gave me my script and told me I didn't even have to buy the glasses at Pearle. I went in the store on Wednesday to get a refund on everything because everything they have done to me since day one was totally shady and the people from the 800# and the store knew that's what wanted. So I was told to come back on Thursday to get my refund from Chris the manager at 9:00 am.

When I get there, finally for the first time I talked to Chris and he told me he would only give me my money back on debit card, not cash as I paid until he got cash in the store. I then asked to speak to his superviser and he gave me her name and a fake number. He called her there and he said she told him that corporate would be sending a check to me overnight. I didn't trust him for some reason and soon as I got home, I got in touch with his supervisor Stephanie, who said she never said that I would be getting a check sent in the mail that day and would receive it no later than Saturday.

Well guess what, today no check, still no glasses and believe it or not, Chris still has not called me back. But Dr. K left me a message to have my eye exam again for another $70.00. Anyway, I feel like I'm nit picking. I just now got off the phone with Chris the manager asking where is my refund check and why would I keep an appointment with them when the check is supposed to be here already. Chris then informed me that I have to request a refund from the doctor separately. No joke, I asked him did he think after all that has happened could he bring Dr. K up to speed and request the refund for me. Guess what, he said yes he would and both refunds should definitely be here on Monday.

That's my experience with Pearle so far. I hope the saga will end soon. All in all, I don't think I will ever get over this and will be wearing the cheap Family Dollar readers forever.

Then to add insult, the doctor came over to me and looked into my eyes pretending that she was checking the progress of my dilation. "Oh, I need to put another drop in, they aren't dilated yet". So on top of me being overcharged, my time was being wasted because their communication was horrible! So when I finally got back to the register, I asked about contacts. Since I mostly wear my glasses, I was only interested in 1 box for now. She tells me that I can't purchase 1 box, the minimum quantity is 2 boxes!

Then I asked why they charge so much more for a "Contact Exam" than for a "Regular Exam". All she said was that it's because I'm getting fitted for contacts and getting a prescription. They don't explain that over the phone. I didn't know there was a difference. So I pretty much paid an extra $65 for them to tell me that my eyeball diameter and contact prescription was the same! It's ridiculous. All these people care about is milking as much money as they possibly can out of customers. The insurance is a joke there. You can't even use it unless you buy something from them (like glasses or contacts). I will not go back there, ever! I'll go to my old eye place where I paid $100 for a full exam, contacts included!

Today I went to pick up the glasses and I had requested a very light tint, of course they came back very dark, the store doesn't have a sample to view. They said they will send them back to remove the tint and because of the protective coating, it will take a few days. After I get the glasses I will never go back to Pearle Vision. The service is condescending and overall not a pleasant experience.

Cost of new glasses in Jan 2009 is over $500. Replacement lens in July 2009 is $150. Replacement lens March 2010 cost unknown to date as they will probably tell me I need to have my eyes checked as it has been over a year plus the cost of new lens.

I could buy the sunglasses for an additional $200 cost. The teaser advertisements are propped throughout the store but not honored. I believe that if you say "buy one, get one," then that should be the case. Pearl is free to say "buy one, get another one" if you want one. Or Pearl may choose to say "buy one, get another pair at a discounted price to be determined," but Pearl chooses to misrepresent itself, and I believe they are in effect lying with their bait-and-switch advertising.

Then I noticed that there was staff behind the desks, but they just stared at me then looked away. So I left. By the time I got home, I expected to have a voice mail message from them "innocently" reminding me that I had missed my appointment or at least an apology for leaving me out there in the cold. But they didn't even bother to call to inquire about my "missed" appointment. Needless to say, I won't be returning. You do not leave your clients out in the cold.

I explained that my daughter has done very well with the brand of contacts she now has and would like the same brand of contacts. He assured me that it would not be a problem. She was given a brand that she had had in the past that irritated her eyes. We did not realize this until we arrived home and compared the contact lens prescription. I contacted Pearle Vision by fax and phone and spoke with a Michelle who would not give me her last name nor would she let me speak with her supervisor. She would not provide us with a new prescription, was rude and hung up on me.

My glasses were close to $300 and that is without the exam as I took a prescription in. This was a hardship to begin with as I was counting on getting the discount advertised at the time. I live on Social Security income. When the glasses cracked, I was so mad so I took action. I will not be ripped off. It took so long to get my new glasses back, I thought I would have to sue to get them. The customer service was just awful and of no help until I had to push. I had to wear an old pair of glasses until my new ones finally came back and that was not good for my eyes as my prescription had changed and I needed these lenses. I got headaches and had to squint to see and it was just awful. Now the new ones are cracked and I do not want anything from this company, Pearle Vision rip-off center!

We have a receipt for full prices paid and no discounts were given. Please help him get a refund he deserves. I would have never taken advantage of the offer and had him buy me new glasses because I have no insurance and no money to pay him back as of this time. He is such a nice guy and hearing impaired, that’s why he wanted me to go with him in the first place to help him pick out his glasses and I feel we got taken advantage of this offer with any discounts taken. I can provide you with receipts and the coupon that the associate refused to honor.

I waited for over a month and received no check. I called the manager, and he said the check should have been sent out. He had me verify my address and phone number, and he said he would check on this and call me back. He did not call back, and I called at least 6 times and visited the store 3 times in the next several weeks. Each time, I was told that a check should be sent out. The manager was very nice, and on 2 occasions, he talked with someone on the phone. He told me that whomever he talked to was also checking on why no check had been sent out.

The last time I called, he told me he could not understand why I had not received a check. He told me that he would get a phone number for me and that I might call someone to check on the problem. He never called back. I have waited another 6 weeks, and I have heard nothing from anyone. This lens is clearly defective, as anyone who looked at it could see. I hope that Pearle Vision understands that word-of-mouth advertisement is more than radio, television, or newspaper advertisement. And at this point, I can give you no good advertisement. I am retired, and I do not have money to waste. I would appreciate a check for $81.39, and you will find you have kept a happy customer.

I went back to Pearle Vision on Monday, August 10th, and had one of the salespeople look at them and she said, "Yeah, they look like they need to be replaced and that they probably could be done for free but I would need to check with the manager," but he wasn't there on Mondays and to come back on Tuesday. So, I went back on Tuesday, August 11th. The manager was gone to lunch and the salesperson took a look at them and said, "Sure, we can replace them but the cost will be $305." I told her, "What about your warranty and the defect?" She said, "Well, if you weren't satisfied, you had 30 days to return them."

Well, 30 days is hardly fair since your product seems to be faulty and what about the 1 year warranty? She said, "Well, the replacement lenses were actually $400 and the $305 was the warranty replacement cost." That's the point at which I asked for my prescription and left and went to Eyemasters downstairs where I purchased a brand new pair of glasses for $219 and was treated by their staff with real professionalism and respect and picked up my glasses a few hours later.

I did talk to Pearle Vision's manager who told me that the salesperson I spoke to was incorrect and that the replacement lens cost was not $305 but was closer to the $219 range and may be free. I will take my glasses in to just see what they will quote me but unless they replace them free, I don't think I want their inferior product and will take the frames to Eyemasters to put new lenses in the for what will probably be a cheaper price. For any of you out there who wear glasses or contacts, I would definitely avoid Pearle Vision since this place seems to be a rip off and needs to be avoided and closed. I plan to see this store closed down.

I wore the glasses for about a week, trying to adjust to them. I had to reposition them each time I tried to read. I was unable to use them to work on a computer for I had to attempt to continually move my head, which is impossible. I noticed that the trifocals were out of horizontal alignment by several millimeters.

I returned to the store informing the sales staff that the glasses were very uncomfortable and not usable for computer work, as I had requested. The manager was not in and I was told to return the following week and visit with him about a refund. I returned the following week on June 30, 2009. I requested a full refund as the glasses would not work for me. The manager insisted that he could fix the problem by sending them back to the lab and remake the lenses to match the design of my current ones (why did he not do this in the first place?). After much discussion, I reluctantly agreed to try it one more time (here we go again, another 10-14 business days). I had to pay an additional $25 to have 35 mm lenses.

Approximately two weeks later, I received a call that the glasses were in and then immediately another call that they would have to be sent back to the lab for adjustments on the clip-on dark glasses (another 2-3 days, here again, why was this not done the first time?). I told the sales clerk that I was very dissatisfied with the whole situation, and wanted a refund. The following day, I received another call that the glasses were back and I could pick them up.

On July 15, 2009, I decided to give them one last try. The salesperson was unable to adjust the temples of the glasses to fit properly and said that they had to go back to the lab to have the temples cut down and reshaped (another few days). This was the last straw. I informed the salesperson that I wanted my money back. He refused saying that I should have noticed all of these problems the first time that I came in. Who is the optical professional, not me, and definitely not those at this Pearle Vision Center?

I find that the store manager is very incompetent as a dispensing optician. He did not know how to fill a prescription properly or adjust frames. It seemed that he was not in the store on all calls and several of my visits. This store paints a very poor picture of Pearle Vision to the public. I would hope that this store is an exception to the many Pearle Vision stores in the nation.

One week after waiting 10 days for them to be fixed again, I get my glasses back and within that week, they are cracked again. I contacted Pearle Vision once more and they agreed to have them fixed free of charge with the explanation of "We don't understand why this keeps happening?" Needless to say, about six weeks later, they are now cracked again. I contacted Pearle Vision speaking with a manager named Sharina explaining to her I don't want these glasses fixed again. I want a full refund of the entire purchase price plus the $100 I had to pay. I said if she cannot authorize a refund check then I would like to know the name of the person who can so I can deal directly with them. I told them we can handle this issue between us or I can get an attorney. I do not have money to put out for new glasses without a refund. The woman said, "Get an attorney."

All I want is my money back so that I can go get a new pair of glasses. I am driving around not being able to see, working everyday and not being able to see. I have dizziness and have been seen by the doctor and given medicine to help keep it under control. Of course, the dizziness is caused by not wearing my glasses which are always broke. I have made multiple trips to this store to drop off glasses and pick-up glasses. I have spent a lot of my time over the past 18 months speaking with these people on the phone which is a long distance call from my house. All I want is my money back. If there is more to get out of this then let's go for it.

I went back to the store today and another lady assisted me. She informed me I could pick my frames and suggested one pair that looked decent. I picked another pair out to use as sunglasses. She told me I would have to come back later to be helped with a refund and reordering glasses. I went back in this afternoon and the original lady was present and was rude to me. She told me I would have to come back in later or tomorrow to take care of the problem. My office is next door to this business and everyone in the office wears glasses. Do you think I will suggest Pearle Vision to them?

Since I definitely needed the glasses, I did not have much choice because I had to use a company that is covered under my eye plan. My husband and I are both retired and in our 70s. This is money that should be sitting in my bank account and not Pearle Vision. I feel a down payment should have been sufficient. My husband and I are trying our best to help stimulate this economy but paying $365.68 that will sit in your bank for 10 days is not fair. Remember, Michigan has the worst economy in the US. Pearle Vision is taking advantage of a situation and if Pearle Vision must have the full payment to fill a pair of glasses, then you need to close your stores.

This means I have to pay for new lens shortly and certainly will never, ever use Pearle Vision again or recommend them even to my enemies! This is an expense I can well do without and can well afford. Also, I will have to go without my glasses for a week or more while the lens are being put in. This type of business should not be allowed to 'feed' on unsuspecting people.

When I called, Cindy she was very rude and claimed that it was not her that had made error. Two weeks later, I picked up my glasses and had some trouble seeing. I was told it was because of the new Rx and to wear them for two days to adjust. After only hours, I could not wear them. I returned to the store and was told to try a different style of frame. I ordered another pair of glasses and sunglasses. When I picked them up this time, Cindy helped me. I told her that they did not seem right. She started questioning me about the cc transaction, which I had to explain even though she was the one who had done the cc transactions. At that point, she made an attempt to adjust my glasses to say thank you or to address the fact that I had told her that they did not seem right.

I took the glasses home, tried to wear them for two days and could not. I took the glasses to the eye doctor to have him check them out and was told they had put the Rx for the right eye in both lenses. When I called about the Rx, in the beginning Cindy told me she had the doctor tell her the Rx over the phone. I took the glasses back to the store. This time Chrystal helped me. She remeasured my eyes and ordered new lenses. At that, time we discovered that Cindy had written the Rx wrong. I picked up the third pair of glasses two weeks later. After having them on for just a few hours, I discovered that they were scratched around the entire outer edge of the lenses.

I called and spoke With Cindy. I was told she will have ones made. I told her I had all ready spent too much time and gas, to refund the money and that I was going to contact the corporate office. Later that night when I got home, there was a message on the phone from Cindy telling me that she is not the one who had been helping me, that it was someone else and that I better not tell the corporate office that it was her.

The truth is that I paid extra for the non-glare, and as soon as I got home, I called and told them I had changed my mind about the non-glare and Charlene told me that it was too late to change the order even though it had just been about an hour later. Finally, my daughter told her to refund the money. At first, she said that she couldn't do that and then paused, and then she stopped and asked me how I had paid for them. I told her by credit card, and she finally refunded my money. I will never go back there again. There wasn't any loss because I had paid by credit card, thank goodness. But people really need to be aware of Pearl Vision.

The next day a very nice person called from the same store and said she got them fixed and I could come and get them. Today I went in. The first thing is that the store reeked of mildew. The same woman with the foot problem came out and found the glasses in the tray. She once again never said hello nor introduced herself. She simply said, "She worked for two hours getting these fixed and she said to tell you to never use superglue on these glasses again." I did not respond in any way. She asked for my Visa card and completed the transaction. She laid the glasses on the table and my daughter put them on. She didn't ask if they felt fine or anything.

My daughter said to me that they didn't feel right so I asked the woman if she could take a look to see if she could adjust them. She took them and made a small adjustment. She curtly replied that only the nose pads had been changed and that they were the same glasses. My daughter is a CHILD. She just said they didn't feel right. I told my daughter they would be fine and moved her toward the door at which time I looked back at the salesperson and told her, "You have had a ** attitude today." I am not proud of saying that but she was rude and not in the least friendly either time we were there.

I have purchased many, many pairs of glasses and contacts from Pearle over the course of 20 years. I know that she is not indicative of the majority of people who work for Pearle but if I didn't know this I would NEVER return to Pearle again. I don't know why they have such an unfriendly, snippy person working there. I will have to reconsider going to Pearle in the future and I will never return to that particular location and will tell all of my friends and family not to go there.