Pearle Vision Reviews

I couldn't call my insurance company to confirm this because it was a Saturday and they were closed. I also didn't want to wait until Monday to call because that would mean waiting another week to take my daughter in, as I'm unable to run errands like this during the week because of my work schedule. So I decided to trust them, and I took my daughter in.

The staff there seemed very friendly and helpful, and when the time came I paid the bill and got a receipt to send to my insurance company, once again being reassured that they would accept it and reimburse me. Well, they didn't and they wouldn't.

I called Pearl Vision, explaining the problem and requesting a refund, and they refused. They denied ever saying I would be reimbursed. At this point I became very upset, and after a few more phone calls, they suddenly remembered that yes, they did tell me! And there was a form I needed to fill out and send to my insurance company, and if I did that, it would all be taken care of!

So, fine. They send me the form in the mail, I fill it out, send it to my insurance company, and once again, am denied reimbursement. Still, Pearl Vision refuses to take back the glasses and refund my money. I'm a single mother with a very limited income, and I can't afford the three-hundred dollar glasses I'm now stuck with. I even explained this to them, but apparently, they don't care. They have my money, and there's nothing I can do about it.

I wasn't reimbursed by my insurance company as Pearl Vision promised I would be, and I ended up having to pay $300.00 for my daughter's glasses.

I tried asking for her name, she wouldn't speak to me. Figured out her name by asking the doctor's receptionist next door. Her presumably manager was busy with another customer. I never was able to order my glasses. I understand not every Pearle Vision carries the same frames. Very upset about this situation.

I called the next day and talked to Jim. He told me that it didn't go through because it was declined. I told him that it did go through because it stated that on the statement, and he suggested that maybe it was a hold. I said, no, it's telling me it's a cash purchase. He told me that he tried calling his company that processes his credit/debit card sales and they told him that it was declined by the bank, they gave him a number he could call, which said the card was from Georgia. It's not, it's a Pennsylvania Unemployment Debit Card. He insists that they don't have the charge.

My husband has called the debit/credit card company and filed a complaint, they suggest that we call the corporate office. All we want is our money back. I have no intrest in purchasing anything else from them.

I cannot go anywhere else to buy another pair of glasses until that money is freed up. I need my glasses to drive, work, and I am currently going to school online, which is hard without my glasses.

I returned to the store, to have a surly woman tell me quite rudely that it couldn't be fixed and I was welcome to buy a new pair of glasses at a 50% discount. That discount would apply to the frames only, not lenses. When I asked her WHY I would want to buy another pair of glasses that would probably break, she just shrugged and told me whatever. I told her in no uncertain terms that I would NOT buy another cheap pair of Disney Princess frames and that I would never spend another dime in a store where I was given zero customer service.

When my daughter discovered that her glasses had broken, she was incredibly upset. She thought it had been her fault and she began to cry. I had to force her to wear the glasses, minus the one temple piece, to drive 60 miles back to the Pearle Vision center where we purchased them. When we discovered that they couldn't be fixed, she had to wear them for two more hours while we went looking for a place that could make her some glasses the same day, instead of waiting for 2-3 weeks like Pearle wants us to do. We did finally get a whole new pair made for her to the tune of $152.

This is my third time dealing with Pearle, in two states now. The first time I was there was in 1993 and while I was trying on frames, an employee walked over, took my infant son from his stroller, and proceeded to walk behind the counter and toward the back room with him. There was a VERY physical encounter while I reclaimed my son. The second visit to Pearle was in VA, where they totally screwed up my prescription. And now this. Anyone who needs glasses and wants to keep their sanity should stay as far away as possible from Pearle.

I cannot afford to replace eyewear on daily bases because of Pearle's sloppy workmanship. The glasses are following off my face. I suppose the next thing to do is super glue them together. It is embarressing to have hold your glasses on with your hands because you are afraid they will fall to floor. That you will step off a curb or step and fall. Eat something that is not suppose to be on your plate. I can't drive without my glasses, can't hold the steering wheel and the glasses at the same time.

I now have to find replacement lens---somewhere else or buy new glasses---lost about $200.00!!!

I refused to continue to pay for obviously damaged glasses. My family and I have been Pearle customers for many years. First at the store on Sunrise Highway and now at this one on Hempstead Tpke. This is the first time any of us have had glasses that just keep falling apart and we keep being charged. I would like to know why I'm having this problem and what can be done about this matter before I resort to selecting another place for our vision care. The person in the store was very polite, however, that doesn't resolve my issue of the constantly breaking frames. Why aren't these glasses under warenty when I paid ($80.00) for new frames in June of 07? If the glasses keep falling apart, of course I'll keep paying to replace the lenses or for broken frames; can you tell me what is the solution to this?

I have paid a lot of money in less than a year and still have no glasses. At this point I am using store bought reading glasses.

They told me I would get store credit. I told them I didn't want store credit because I didn't need glasses I didn't need anything from the store. The salesperson talked me into taking a $100.00 pair of regular sunglasses that I didn't want and they still have $114.00 of my money. It wasn't my fault they diagnosed me wrong the first time. I just want my money back.

I patiently waited an additional 10 minutes which totaled 60 minutes prior to receiving any customer service. We were finally helped by a college student, named Nicole. We told her that we wanted to first try on the frames locked up in the eyeglass cases before deciding on what frames to choose. She (Nicole) unlocked the eyeglass cases. I tried on a few pair, turned my back to discuss my choices with my mother, and out of nowhere came Missy trotting from one side of the office to the other side, to lock the eyeglass cases. She treated us like criminals. In spite of Missy's indiscretions, Nicole, the college student proved to be very prudent, professional and knowledgeable. We left the office knowing we had taken the highroad in regard to Missy. My sister and I purchased awesome frames, thanks to Nicole for upholding Dr. Stanley Pearle's vision.

Gas here in Georgia is at a high of $3.19 per gal. and my time as I have other appts. to complete today at this time. My son had to miss school due to the inconsiderate people at that location.

I'm out $720.92 at Pearl Vision including the cost of $375.00 for new lenses to be made.

WE ARE OUT $720.92 AT PEARLE VISION. IT COST $375.00 FOR NEW LENSES TO BE MADE.

They were very expensive glasses and I can't get gas or anything because I need that money returned to me.

What does one thing have to do with the other? I paid them their price and now they are taking my insurance claim and making it their money. This is totally unethical and I want my money back. If I had not submitted the claim, my glasses would have been paid in full as their charge to me or anyone would have been $488.

I am out $115 that my insurance was reimbursing me for the money I paid out. This was not supposed to go to Pearle Vision.

I felt as though there was very little compassion. Sandy said it was the manufacturer's problem. She gave me the name of the manufacturer, Marcolin, but had no location or phone number or website address to contact them. I will try on my own to locate them. But I would suggest that Perle no longer deal with this manufacturer. We spent a lot of money for these glasses and I don't feel our business was appreciated.

My other lense is perfect.

These are my work glasses. They are well cared for. I have play glasses and glasses I wear to watch tv in bed. These look like new.

I contacted their customer service department and have been told I had to purchase? insurance?, at the time I bought these to have them covered in any way.

I feel this is an installation or defect problem in the lens. Not neglect by me. Why would I insure against a defect ?

If I had damaged these myself I would be happy to replace the lens at my cost. This is 6 months of use, not 2 years down the road. Their company policy is inadequate. They will not stand behind their workmanship or product.

After the first occurrence, repair or replace for a $25 processing fee.

Needless to say I'm very disappointed. I paid a lot for these lenses and this one looks like it may fall apart any minute, plus it's not very attractive close up.

I'm 56 yrs old, worn glasses since I was 15. I buy new glasses and frames every two years {used to go to Empire Vision for 15 years} until a friend raved about the Pearle Vision store in Watertown. My other glasses and frames I bought from them are very nice and I still wear them.

I have mailed a letter to the cooprate office today hoping to get the lens replaced.

I want the lens replaced free of charge.

First, they took the Rx from my regular glasses without informing me that it would be less accurate than by taking my Rx in-store.

Although I told them repeatedly that I saw perfectly with my current glasses, they used their own pupil-distance measurement for my sunglasses. I was uncomfortable with this, but they assured me that a compromise between the distance in my glasses and the one they took would be fine.

I purchased a pair of designer frames, since they were sturdier than the other options, and paid out of pocket around $435. When I picked up the finished glasses, my vision was odd at best. The manager and owner both insisted that it was because of my astigmatism, and that it would improve. I would have to wear the glasses a few times and I would get used to it. I replied that my glasses also correct my astigmatism, and I see fine with them. The doctor said if I wore them an hour I would be used to it. The next day the manager told me it would take days to weeks to get used, but that I should be patient. Meanwhile, the glasses gave me a consistent headache. When I wore them, I began bumping into people on Michigan Avenue, because I couldn't tell how far they were from me.

I returned the day after picking up the glasses, to see what could be done if the glasses didn't improve, and also because they had given me a case much too small for the glasses. They told mt to keep wearing them. They said that if the glasses didn't improve, they were unwilling to offer a refund. Rather they searched the store for the original, non-Rx lenses from the sunglasses and told me I could pop them back in if unsatisfied. They kept insisting that the Rx was fine.

I asked if they could fit the glasses, and they said no. The frames are too large as is, they need to be bent slightly at the bridge to fit properly. This may explain some of the problem with my vision through the glasses, as they sit quite low on my nose.

Meanwhile, the case that was supposed to have came with my sunglasses was nowhere to be found in the store, so they gave me a defective case from another designer, telling me to glue it when you get home. Just glue it, no problem.

When I was purchasing the glasses, the store clerks failed to tell me about the AAA discount Pearle is offering (30% of sunglasses), which, on this pair of glasses, would have been over $100 in savings. I was very disappointed, to say the least, upon seeing this offer advertised on the Pearle website.

Still ongoing. I still have no sunglasses to wear, which, in Atlanta in the summer, is something of a road hazard. Because of this I cannot drive in the direction of the sun, a rather limiting thing. But really, it's just safer that way. These glasses cannot be worn to drive, I hit a curb and nearly got into an accident with them on, because my sense of distance is so off while wearing them. Perhaps it is just as well, because I dread putting them on altogether, they give me such vertigo and headache. I do not have the disposable income to purchase different lenses from another purveyor, so I am stuck for now.

To add insult to injury: first they can't deliver my new lenses when promised, then they categorize me as a 'no-show' when I return for another exam.

I still have to use the gas permeable contact lenses which they truly hurt my eyes. I was accused of lying and because the doctor does not believe what I am saying the quality of the contacts can be affected and I do not want to lost my money.

I returned today 8/31/06 because I have to travel for work,to try and get the lenses changed, and was told I just needed to adjust the height of the glasses where they ride on my nose. I pleaded with the girl and told several times as I did originally, that it was not the adjustment. She ignored me again and I then ask how much for new lenses and was told another 108.00. This girl would not listen to the problem and check to see if maybe something could be wrong. Needless to say, I left the glasses on the counter and walked out because they are useless to me and I feel totally ripped off. I wouldn't be so mad if they would have at least tried to figure out what may be wrong and not just try and get more money first...the classic greedy business built on the trusting consumer...not any more Pearle. By the way, the first pair of glasses I got at Pearle some 5 years ago were OK, but their current business practices will not allow continued success at least not in my mind.

I told the technian that he screw on the left side that holds the len in has come out several times and she said that she would repalce the screw in which she did. I left the store and returned home and looked the glasses over with anther pair of glasses and saw that the frame was not completely around the len on the left side. There was a gap about 1/16th of an inch between the frame to the inside. I took the glasses back to the store and told the receptionist what I saw and that I throught that the frame would come apart again and she stated that it would not because it had a screw in it. She took the glasses the the technian and after about three minutes she returned with the glasses and said that she would have to order another len because the one that was in was to large.

She gave me the glasses and I looked and saw that the left arm had been bent upward above the top of the lens. I gave the glasses back and asked her to correct them because I was afraid that I would break the glasses. She bent the arm down and gave me the dirty glasses.

The technican knew that the lens was too large for the frame when she gave me the glasses, because I could not see very well without the glasses on. I think it was very unprofessional on the part of Pearle Vision to treat a person doing business in such a manner. The damage done is the disrespect shown.

The store assistant helping me had no idea on how to adjust the glasses. I told her I could not see through the lense. It took a different store clerk to come over and adjust the glasses, so I could see. The store clerk apologetic about my inconvenience said that I could wear the 2nd pair of glasses until the correct frames were order. The store manager said no I could not leave the store without paying the full balance on my account. I explained to her (Jackie) that this is the second time I have come to pick up my glasses and Pearle Vision has made a mistake. I asked Jackie for discount on my balance because this would make the second time I have stop by to pick up my glasses and left empty handed. I decided based on the money I was spending and the lack of customer service I wanted to cancel the second pair of glasses. This was the second time they had been cut.

Jackie said she did not have the authority to refund my money. She had to talk to the Director. After 20 minutes, Jackie said the Director would have to charge me a fee for cutting the glasses. How absurd is that? But, the Director did not have the authority to return my money. The Director would have to call the Regional Office tomorrow. While Pearle Vision does have a no refund policy the problems that are occurring in this situation are on the part of Pearle. When do I get compensated for loss time without my new prescription and driving back and forth to Pearle?

I went to Pearle Vision because I was treated very well in the past, so I do have something to compare this situation. At this point I have absolutely no confidence in anything that Pearle would offer me other than my money. I was told by Jackie that the Regional Office staff person would contact me tomorrow. Please advice me. If I cancel the glasses they owe me a balance of $182.94. There has to be something I can do as a customer to protect myself against this kind of mistreat and lack of customer service.

Two weeks later my wife called and asked when we could expect the refund. Fran P. (whom I assume to be the manager) said she didn't know anything about it - the young man had been fired last week - and essentially drop dead. You have the glasses, what else do you want.? Well, the young man was their employee, and as such the company is and should be responsible for his dealings with the customer. I will never use this facility and I am making it a point to tell everyone I see and know not to do any business with them. They are a second rate organization with second rate employees who have not the slightest notion of how to deal with customers in a civil and professional way.

Because of these lenses, I had to make an ER visit. I woke up one morning with an intense and painful burning in my right eye, accompanied by sensitivity to light and excessive watering. The ER doctor said I had an ulcer on my eye and said I must go to the Cinicnnat Eye Institute (CEI) immediately. I had three different appointments there for checkups. I was given three different eye drops and couldn't wear contacts for two weeks. Now, I'm not supposed to wear contacts for more than 12 hourse at a time.

At CEI, Dr. Burk informed me that my ulcer was caused by overuse of contacts because its never okay to wear contacts that long, no matter what the FDA says. Dr. Reffner even aknowledged that the ulcers were a potential side effect when I visited her to get a prescription for different lenses. I wish she would have told me this during our first visit, because I wouldn't have chosen them and I wouldn't be in this mess. What compounds the situation is Pearle Vision's unwillingness to compensate me. They finally took back the one unopened box of the contacts today, but they won't compensate me for the partially used box because they can't return it to the vendor. Not to mention the fact that Leslie K. reminded me of this in a condescending manner. I feel they shouldn't hesitate to take back all of the unused contacts considering the medical bills I've already incurred.

The repair insurance helped to pay for this pair of glasses but I still had to lay out another $137.00!! Two months later, the lens fell out of this new pair of glasses. When I brought them back, they said the lens was cut too small for the frame and its going to take several weeks to order a new frame. I have had it with Pearl!! I am not going to pay another dime towards another pair of glasses. Even after speaking to the people at this vision center, they seemed uncaring and I guess used to this happening. They never call when my glasses are ready, like they say they will, I usually have to keep on this particular vision center. I would like for you to check into this as to why I am being sold defective products! I feel I should be refunded the additional #137.00 I had to pay out to replace a defective pair of glass frames.

How can that be? Do they take customers money, give them a improperly made product and then claim it’s the customers’ fault? Let me briefly explain what happened. I ordered Progressive silver lenses composition in plastic with an option for polycarbonate, anti-reflective, UV coating, Pearle protection. I signed a statement entitled, “Balance must be paid in full at the time of purchase. NO REFUNDS. In store credit may be given. PIPP does not cover loss. Coupons-Discounts must be presented at time of purchase.”

Before I signed this statement, I was reassured that I would get in store credit if the glasses weren't correct. Store credit was never given to me. I picked glasses up after about a week. The person showed me how the optician had made a mistake with the color. I wanted to cancel the glasses, but they pointed out to me the paper I had signed. I had to wait another week for them to be corrected. I left with the glasses but they caused me dizziness, nausea and headaches. I took them back. They insisted the glasses were right and to wear them for a week and my eyes would adjust. They continued to cause me headaches, nausea and dizziness. I took the glasses back again. They took another eye exam. They changed the prescription slightly.

I had to wait another week for the new pair. This time, I took them home to find that I couldn’t read out of my right eye. I took the glasses back for the 3rd time. I told them I wanted my money back. Obviously they couldn’t get the prescription right. They kept insisting that it must be my mistake because the glasses looked perfectly fine.

After I paid my deposit, the Pearle Vision store at 7301 Two Notch Road in Columbia, South Carolina was rarely open during the hours posted on the it door. On one of those rare occasions when it was open, I asked for a refund—as a considerable period of time had already passed. The Pearle employee on duty told me that only the manager, who was not going to be there for a long time, could authorize a refund. However, she told me that the lab had already started working on my glasses, but needed to see the prescription one more time before the lab could complete the glasses. The store was NEVER OPEN AGAIN when I came. Of course, the phone number on the door did not work either. So, it looks like Pearle Vision is a grab-the-money-and-run outfit.

I've spent $200 for glasses I have to drop my head half way to my desk to read. Or I get glasses I can read papers on my desk, but I can't see my computer screen. I now am constantly switching between two pair of glasses obtained from a drug store. I'm due for an exam with my ophthalmologist next month and will get a new prescription and go somewhere else for my glasses.