Pearle Vision Reviews

I felt as though there was very little compassion. Sandy said it was the manufacturer's problem. She gave me the name of the manufacturer, Marcolin, but had no location or phone number or website address to contact them. I will try on my own to locate them. But I would suggest that Perle no longer deal with this manufacturer. We spent a lot of money for these glasses and I don't feel our business was appreciated.

My other lense is perfect.

These are my work glasses. They are well cared for. I have play glasses and glasses I wear to watch tv in bed. These look like new.

I contacted their customer service department and have been told I had to purchase? insurance?, at the time I bought these to have them covered in any way.

I feel this is an installation or defect problem in the lens. Not neglect by me. Why would I insure against a defect ?

If I had damaged these myself I would be happy to replace the lens at my cost. This is 6 months of use, not 2 years down the road. Their company policy is inadequate. They will not stand behind their workmanship or product.

After the first occurrence, repair or replace for a $25 processing fee.

Needless to say I'm very disappointed. I paid a lot for these lenses and this one looks like it may fall apart any minute, plus it's not very attractive close up.

I'm 56 yrs old, worn glasses since I was 15. I buy new glasses and frames every two years {used to go to Empire Vision for 15 years} until a friend raved about the Pearle Vision store in Watertown. My other glasses and frames I bought from them are very nice and I still wear them.

I have mailed a letter to the cooprate office today hoping to get the lens replaced.

I want the lens replaced free of charge.

First, they took the Rx from my regular glasses without informing me that it would be less accurate than by taking my Rx in-store.

Although I told them repeatedly that I saw perfectly with my current glasses, they used their own pupil-distance measurement for my sunglasses. I was uncomfortable with this, but they assured me that a compromise between the distance in my glasses and the one they took would be fine.

I purchased a pair of designer frames, since they were sturdier than the other options, and paid out of pocket around $435. When I picked up the finished glasses, my vision was odd at best. The manager and owner both insisted that it was because of my astigmatism, and that it would improve. I would have to wear the glasses a few times and I would get used to it. I replied that my glasses also correct my astigmatism, and I see fine with them. The doctor said if I wore them an hour I would be used to it. The next day the manager told me it would take days to weeks to get used, but that I should be patient. Meanwhile, the glasses gave me a consistent headache. When I wore them, I began bumping into people on Michigan Avenue, because I couldn't tell how far they were from me.

I returned the day after picking up the glasses, to see what could be done if the glasses didn't improve, and also because they had given me a case much too small for the glasses. They told mt to keep wearing them. They said that if the glasses didn't improve, they were unwilling to offer a refund. Rather they searched the store for the original, non-Rx lenses from the sunglasses and told me I could pop them back in if unsatisfied. They kept insisting that the Rx was fine.

I asked if they could fit the glasses, and they said no. The frames are too large as is, they need to be bent slightly at the bridge to fit properly. This may explain some of the problem with my vision through the glasses, as they sit quite low on my nose.

Meanwhile, the case that was supposed to have came with my sunglasses was nowhere to be found in the store, so they gave me a defective case from another designer, telling me to glue it when you get home. Just glue it, no problem.

When I was purchasing the glasses, the store clerks failed to tell me about the AAA discount Pearle is offering (30% of sunglasses), which, on this pair of glasses, would have been over $100 in savings. I was very disappointed, to say the least, upon seeing this offer advertised on the Pearle website.

Still ongoing. I still have no sunglasses to wear, which, in Atlanta in the summer, is something of a road hazard. Because of this I cannot drive in the direction of the sun, a rather limiting thing. But really, it's just safer that way. These glasses cannot be worn to drive, I hit a curb and nearly got into an accident with them on, because my sense of distance is so off while wearing them. Perhaps it is just as well, because I dread putting them on altogether, they give me such vertigo and headache. I do not have the disposable income to purchase different lenses from another purveyor, so I am stuck for now.

To add insult to injury: first they can't deliver my new lenses when promised, then they categorize me as a 'no-show' when I return for another exam.

I still have to use the gas permeable contact lenses which they truly hurt my eyes. I was accused of lying and because the doctor does not believe what I am saying the quality of the contacts can be affected and I do not want to lost my money.

I returned today 8/31/06 because I have to travel for work,to try and get the lenses changed, and was told I just needed to adjust the height of the glasses where they ride on my nose. I pleaded with the girl and told several times as I did originally, that it was not the adjustment. She ignored me again and I then ask how much for new lenses and was told another 108.00. This girl would not listen to the problem and check to see if maybe something could be wrong. Needless to say, I left the glasses on the counter and walked out because they are useless to me and I feel totally ripped off. I wouldn't be so mad if they would have at least tried to figure out what may be wrong and not just try and get more money first...the classic greedy business built on the trusting consumer...not any more Pearle. By the way, the first pair of glasses I got at Pearle some 5 years ago were OK, but their current business practices will not allow continued success at least not in my mind.

I told the technian that he screw on the left side that holds the len in has come out several times and she said that she would repalce the screw in which she did. I left the store and returned home and looked the glasses over with anther pair of glasses and saw that the frame was not completely around the len on the left side. There was a gap about 1/16th of an inch between the frame to the inside. I took the glasses back to the store and told the receptionist what I saw and that I throught that the frame would come apart again and she stated that it would not because it had a screw in it. She took the glasses the the technian and after about three minutes she returned with the glasses and said that she would have to order another len because the one that was in was to large.

She gave me the glasses and I looked and saw that the left arm had been bent upward above the top of the lens. I gave the glasses back and asked her to correct them because I was afraid that I would break the glasses. She bent the arm down and gave me the dirty glasses.

The technican knew that the lens was too large for the frame when she gave me the glasses, because I could not see very well without the glasses on. I think it was very unprofessional on the part of Pearle Vision to treat a person doing business in such a manner. The damage done is the disrespect shown.

The store assistant helping me had no idea on how to adjust the glasses. I told her I could not see through the lense. It took a different store clerk to come over and adjust the glasses, so I could see. The store clerk apologetic about my inconvenience said that I could wear the 2nd pair of glasses until the correct frames were order. The store manager said no I could not leave the store without paying the full balance on my account. I explained to her (Jackie) that this is the second time I have come to pick up my glasses and Pearle Vision has made a mistake. I asked Jackie for discount on my balance because this would make the second time I have stop by to pick up my glasses and left empty handed. I decided based on the money I was spending and the lack of customer service I wanted to cancel the second pair of glasses. This was the second time they had been cut.

Jackie said she did not have the authority to refund my money. She had to talk to the Director. After 20 minutes, Jackie said the Director would have to charge me a fee for cutting the glasses. How absurd is that? But, the Director did not have the authority to return my money. The Director would have to call the Regional Office tomorrow. While Pearle Vision does have a no refund policy the problems that are occurring in this situation are on the part of Pearle. When do I get compensated for loss time without my new prescription and driving back and forth to Pearle?

I went to Pearle Vision because I was treated very well in the past, so I do have something to compare this situation. At this point I have absolutely no confidence in anything that Pearle would offer me other than my money. I was told by Jackie that the Regional Office staff person would contact me tomorrow. Please advice me. If I cancel the glasses they owe me a balance of $182.94. There has to be something I can do as a customer to protect myself against this kind of mistreat and lack of customer service.

Two weeks later my wife called and asked when we could expect the refund. Fran P. (whom I assume to be the manager) said she didn't know anything about it - the young man had been fired last week - and essentially drop dead. You have the glasses, what else do you want.? Well, the young man was their employee, and as such the company is and should be responsible for his dealings with the customer. I will never use this facility and I am making it a point to tell everyone I see and know not to do any business with them. They are a second rate organization with second rate employees who have not the slightest notion of how to deal with customers in a civil and professional way.

Because of these lenses, I had to make an ER visit. I woke up one morning with an intense and painful burning in my right eye, accompanied by sensitivity to light and excessive watering. The ER doctor said I had an ulcer on my eye and said I must go to the Cinicnnat Eye Institute (CEI) immediately. I had three different appointments there for checkups. I was given three different eye drops and couldn't wear contacts for two weeks. Now, I'm not supposed to wear contacts for more than 12 hourse at a time.

At CEI, Dr. Burk informed me that my ulcer was caused by overuse of contacts because its never okay to wear contacts that long, no matter what the FDA says. Dr. Reffner even aknowledged that the ulcers were a potential side effect when I visited her to get a prescription for different lenses. I wish she would have told me this during our first visit, because I wouldn't have chosen them and I wouldn't be in this mess. What compounds the situation is Pearle Vision's unwillingness to compensate me. They finally took back the one unopened box of the contacts today, but they won't compensate me for the partially used box because they can't return it to the vendor. Not to mention the fact that Leslie K. reminded me of this in a condescending manner. I feel they shouldn't hesitate to take back all of the unused contacts considering the medical bills I've already incurred.

The repair insurance helped to pay for this pair of glasses but I still had to lay out another $137.00!! Two months later, the lens fell out of this new pair of glasses. When I brought them back, they said the lens was cut too small for the frame and its going to take several weeks to order a new frame. I have had it with Pearl!! I am not going to pay another dime towards another pair of glasses. Even after speaking to the people at this vision center, they seemed uncaring and I guess used to this happening. They never call when my glasses are ready, like they say they will, I usually have to keep on this particular vision center. I would like for you to check into this as to why I am being sold defective products! I feel I should be refunded the additional #137.00 I had to pay out to replace a defective pair of glass frames.

How can that be? Do they take customers money, give them a improperly made product and then claim it’s the customers’ fault? Let me briefly explain what happened. I ordered Progressive silver lenses composition in plastic with an option for polycarbonate, anti-reflective, UV coating, Pearle protection. I signed a statement entitled, “Balance must be paid in full at the time of purchase. NO REFUNDS. In store credit may be given. PIPP does not cover loss. Coupons-Discounts must be presented at time of purchase.”

Before I signed this statement, I was reassured that I would get in store credit if the glasses weren't correct. Store credit was never given to me. I picked glasses up after about a week. The person showed me how the optician had made a mistake with the color. I wanted to cancel the glasses, but they pointed out to me the paper I had signed. I had to wait another week for them to be corrected. I left with the glasses but they caused me dizziness, nausea and headaches. I took them back. They insisted the glasses were right and to wear them for a week and my eyes would adjust. They continued to cause me headaches, nausea and dizziness. I took the glasses back again. They took another eye exam. They changed the prescription slightly.

I had to wait another week for the new pair. This time, I took them home to find that I couldn’t read out of my right eye. I took the glasses back for the 3rd time. I told them I wanted my money back. Obviously they couldn’t get the prescription right. They kept insisting that it must be my mistake because the glasses looked perfectly fine.

After I paid my deposit, the Pearle Vision store at 7301 Two Notch Road in Columbia, South Carolina was rarely open during the hours posted on the it door. On one of those rare occasions when it was open, I asked for a refund—as a considerable period of time had already passed. The Pearle employee on duty told me that only the manager, who was not going to be there for a long time, could authorize a refund. However, she told me that the lab had already started working on my glasses, but needed to see the prescription one more time before the lab could complete the glasses. The store was NEVER OPEN AGAIN when I came. Of course, the phone number on the door did not work either. So, it looks like Pearle Vision is a grab-the-money-and-run outfit.

I've spent $200 for glasses I have to drop my head half way to my desk to read. Or I get glasses I can read papers on my desk, but I can't see my computer screen. I now am constantly switching between two pair of glasses obtained from a drug store. I'm due for an exam with my ophthalmologist next month and will get a new prescription and go somewhere else for my glasses.