Pearle Vision

Pearle Vision

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Overall Rating2.5 out of 5
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About Pearle Vision

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Pearle Vision Reviews

ConsumerAffairs has collected 416 reviews and 257 ratings.

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Page 1 Reviews 0 - 5

Reviewed Sept. 18, 2023

Mona and Dianne are exceptionally supportive and friendly sales clerks who provide great assistance. They both did the great job! We'll definitely return due to the excellent service we received. Their assistance in selecting the right eyeglasses is greatly appreciated.

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Reviewed Sept. 10, 2023

From the beginning of my visit to the establishment I was received with a big smile by the staff and without a doubt they provided me with great support during the process of my selection and acquisition of my family lenses, not only did they result in one more sale, but they were more there attending to my needs and preferences, this was possible in a very agile and precise way by Aida, who, with her professionalism and kindness, led me to make the best decision for the acquisition of our lenses.

I cannot fail to mention the great attitude and professionalism with which I was treated during the delivery of each item by such an excellent and trained lady, who with her always smiling and attentive characteristic made receiving our things more comfortable. The icing on the cake: when she gave my daughter’s some cleaning wipes with a big smile, it was not the present, but the detail, and the sum of all those small details is why I will always be able to recommend and return with confidence with this great place. Martin **

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    Reviewed Aug. 8, 2023

    Their service was great. The glasses that we chose was loose and when we asked them they said it is free of charge. Aida (our seller) was so patient and helpful, and we chose her again for the next time also.

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    Customer ServiceStaff

    Reviewed Aug. 5, 2023

    Emily, every time that I have to get a new glasses, you are there for me, like a safety haven for my eyes. You don't forget details that easily someone else will forget, and those detail are that make the difference on my vision. Thank you. You are a great asset to your company. And the Lady and the guy at the front desk, excellent customer service. Thank you all.

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    Reviewed Feb. 10, 2023

    Nanette at Mission Viejo helped me. She explained all the details of the different lens types and what my insurance covers and what the discounts Pearle Vision offers. I gained very good knowledge understanding before I could make my decision on picking the best option. She was extremely helpful in picking the right frame that suited my face. She was friendly, patient and courteous.

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    Reviewed Sept. 22, 2023

    Pearle Vision is the worst place to get glasses, my friends. Over 4 months down the road and still don't have my glasses because their lab is incapable to get it right and unfortunately they have a no refund policy. They expect you to lower your standards and accept glasses with frames that don't fit the lenses so your lenses can fall off. All they do is sell you expensive plastic frames aka big brand names that have no price tag on so they can change as they wish. I guess their policy is to charge you for trying so even if they can't deliver a good pair of glasses to you there is no refund. Save yourself the headache, time and money and go to a more qualified place because Pearle Vision is a JOKE!!!

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Sept. 14, 2023

    Flint, MI this one's for you! I would have left a review on Google but that feature has been disabled. I would never have scheduled an exam there if I know it was going to be considered by an employee that just returned to the company and a trainee. The doctor didn't do any part of the exam, just showed up virtually to see if I had concerns with my vision. My concerns were with my exam but I specifically, and repeatedly, voiced that I wanted the Biofinity contacts, no substitutions. He agreed to that.

    The person that just came back to work for the company was trying to sell me glasses. She already knew that I only wanted the Biofinity contacts. She said that she was having trouble entering my order because it kept wanting to default to generic. After about 10 minutes, she said she finally was able to enter it and have it shipped to my home instead of the store so I could pick them up. (I will NEVER agree to that again.)

    I opened my box as soon as it arrived and saw that they were the generic brand. Of course, I didn't pay the generic price because I was adamant that I didn't want to risk trying other brands. I immediately called and demanded the Biofinity lenses. The woman told me that Cooper Vision has a partnership with them and that's just their agreed upon marketing packaging but the lenses with the name brand. Biofinity is nowhere on the packaging, box or bubble.

    Against my better judgment, I gave them a try and they were horrible! They would rip and tear easily, sometimes only lasting a week. They still wouldn't exchange them. If these were the correct lenses, then the fitting had to be incorrect. After all, all aspects of the exam were conducted by someone that used to work for Pearle Vision and just recently returned and someone that just started that day.

    I haven't had a difficult exam or contact lens experience in over 15 years but this entire ordeal was awful and I would only go back out off extreme desperation. There are plenty of other places that would be willing to have my business and I could even have an exam performed by an experienced and licensed professional.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 2, 2023

    First of all, we showed up on time for our appointment, and were told that the person in front of us didn’t show up so we would be seen shortly. That didn’t happen, the person showed up five minutes before our appointment and they were taken before us, we had to wait until 15 minutes after our appointments. You used to get glasses in an hour, now they won’t even give you a timeframe, however, two weeks plus is longer than any other place in the area. Then we call to see where our glasses are, at 5 PM when they are open until 6 PM, but the voicemail picks up and says they are closed. They then proceeded to tell me they turn the phones off an hour before they close. Do not recommend.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 2, 2023

    1st of all, I went to Pearle Vision because years ago they were the best in class in Ohio. I now live in the Lexington, KY area. I make an appointment at their Fayette Mall store. So I show up. Nothing. They had appointment scheduled, so they sends me to their Palomar store. No appointment scheduled, but I was "lucky" they had time. Two weeks later glasses came in. Checked their store hours and they were closed when I arrived. Ok, I come back and finally get my glasses. Both pairs bad. I call back and came back. They once again redid my exam.

    Two weeks later I return. What? Closed again, during business hours! Oh, yes I called first, no answer, BOTH stores! I call another store, who calls me back to tell me my replacement glasses are at Fayette Mall store. "Oh, I'm sorry. They are closed Wednesday, so wait to Thursday." Honestly, I will never come back. So if you have followed my story so far, go someplace else for your eyewear needs. Anywhere but Pearle Vision!

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    Reviewed June 30, 2023

    I bought two pair of glasses, one frame broke and they would not replace it within the correct time frame and the other pair the transition is starting to fade which causes interruption in your vision.

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    Pearle Vision author review by ConsumerAffairs Research Team

    Founded in 1961 in Savannah, GA, Pearle Vision is now one of the leading eye wear retailers in the U.S. With more than 1,000 branches across Europe and in the Middle East, Pearle Vision has also become an international name in eyewear.

    • Onsite fulfillment: Pearle Vision fills almost every prescription eyeglass order using their attached fulfillment center, so wait times are minimized.

    • Satisfaction guarantee: Bring back any pair of glasses within 30 days for a repair, replacement or exchange with no hassle and no explanation.

    • Free adjustments: Over time, wear can cause glasses to shift, so bring them in to a Pearle Vision center for a professional adjustment. This will improve their fit and make them much more comfortable over the long run.

    • Free cleaning: Even with the most careful cleaning routine, dirt and grime can build up in hard to reach places, so be sure to have glasses cleaned for free by Pearle Vision professionals.

    • BOGO deals: At Pearle Vision, buy one pair of prescription glasses or sunglasses and get another pair free. Or get a pair to wear indoors as well as one for driving.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Pearle Vision Company Information

    Company Name:
    Pearle Vision
    4000 Luxottica Place
    Postal Code:
    United States