Pearle Vision Reviews

I've been a long-time customer of Pearle Vision in Oakwood plaza, Hollywood, FL. I am so satisfy with Stephanie's customer service. She has assisted me with a pair of glasses I need a prescription on. She looked for different promotions available as well as insurance coverage in order to reduce the amount of out of pocket to be paid. The time and process to have my glasses back was very quickly. They called me one week after with everything done! Great team including the Doctor/owner. Thank you Stephanie. =)

The experience that this team's dedication and professionalism is amazing. The Pearle vision at this store is the best I have ever encountered. The mother and her son Gabriel put you first. They make you feel like it is only you. 7151 Central Avenue in Skokie. They go above and beyond from the beginning to the end. This place feels like family not numbers. They make it their business to know you by your name and hug you on their way out. Amazing right!!

I Booked my appointment online and received the email confirmation within minutes. When I arrived for my appointment, I was greeted by the staff who knew my name. Granted it was my first time visiting Pearle Vision. Within the hour my eye exam was completed and I was on my way. The service was not what I expected for an eye exam. The staff made me smile throughout my visit. Dr Amina **, OD, was super nice; she made me feel welcome and we spoke as if I had been visiting for years. I appreciate that they took their time to make me feel like a valued customer. Thank you for making this appointment a great experience. I look forward to my next visit.

After a month of problems trying to get new glasses at the Terre Haute Lenscrafters, I decided to try Pearle Vision. Upon entering the store, it is clean and smells lovely. Their employees are friendly and helpful. Stephane was amazing! She answered all the questions I had and explained anything I was inquisitive about. She really knows her stuff and offers quality customer service. She even worked through her lunch hour, while suffering from a painful injury she suffered outside of work, to help me get the glasses I wanted ordered. Stephanie, at the Terre Haute, Indiana store deserves a raise or some sort of recognition for service above and beyond what is required! She took the bad taste out of my mouth that Lenscrafters left. 10/10 would recommend.

My family and I have had the great pleasure of going to Pearle Vision for more than twenty years, in NJ and in MI. When we moved to MI, we noticed the great tradition of service with a smile continue at this site as well. I look forward to seeing not just the doctor but the entire staff. They work together as one team to give the customers the best possible service. My family members feel free to visit for any eyes and/or glasses-related help.

I have been getting my glasses here for 9 years. The front desk people were so rude to me today. They kept telling me I needed my spouse’s social security number to get my glasses. I’ve never had to give that before. I never even bring in an insurance paper, I just walk in and they have all the documents needed. They kept arguing with me saying that is not what they do. I got my prescription and just walked out. I will never go back. I will spend my money at a place that doesn’t try to gaslight me into believing something that didn’t happen.

I have been a Pearle Vision customer for over 25 years at the Eden Prairie and Chaska, MN locations. In November 2024, I moved and the Coon Rapids, MN location was the closest one for me to go to. When I called to schedule, staff were friendly and helpful... I will also say that the provider who assisted me with selecting new frames was helpful. That is where the 1 star goes too. The optometrist I saw suggested that I didn't even need glasses based on my exam, which I contested and questioned as I have always needed glasses. She encouraged me to order glasses with the new "unnecessary" prescription anyway in order to "crisp things up". 2 sets of progressive lens eyeglasses later (regular and sunglasses) $$$$ I left.

We've been a long-time customer of Pearle Vision in Wheaton, IL, having purchased two pairs of glasses for my son and myself in the past. Unfortunately, my recent experience was disappointing. The owner Shairoz Fazal is now refusing to provide the elements from prescription from my son’s eye exam, which is essential for us to get the right lenses. It feels like they’re more interested in making money than providing proper service. They charge 5x times the price of glasses compared to online retailers, making it clear that profit is their main concern. They are providing limited info about products and cost and only open up after you engage in buying their product. Myself and my family won’t be returning after this frustrating experience.

Pearle Vision Vernon Hills Customer Representative- Gresilda shouldn’t be in customer service. She is rude, passive aggressive and doesn’t want to do her job. If you ask her questions and scenarios where you can get the most off your insurance she will make sure to cut you off, rush you and passive aggressively comment to let you know that you should not be doing price check scenarios. Ask for Tiffany, she knows what she is doing and will work with you to get the best deal.

At the Seminole City Center location the employee Grayson went beyond helping me with my glasses frames! It was a little awkward for me, but he put me at ease! Unlike other optical stores! I will definitely coming back!