Pearle Vision Reviews

On February 17, 2026, I visited the South Hanley location for an eye exam and purchased eyeglasses. Upon receiving the glasses, I immediately noticed that the right lens was blurry. The glasses were sent back right away for correction. Since then, I have experienced ongoing delays, poor communication, and no resolution including at the 13329 Manchester location, since that is where their optical lab is located. Additionally, after a recheck eye exam, I was informed that progressive lenses were not necessary, despite having already paid for this upgrade. I have not received a refund for the unnecessary cost.

Stay away from this company. Bad Customer Service. The Person in the shop was cursing. Online customer service is useless. Quality of glasses is not good at all, even though you pay for the highest quality.

Komal from Pearl Vision contacted me directly to set things right.

If I could give a 0 I would! I have still yet to receive my refund of 100's of dollars from them. I never received my glasses either. I'm handicapped as well. My husband and I went in the same day for exam & to pick out our glasses. He had no issues. We were both scheduled by Regan to come pick up our finished glasses. He got his no problem. He told them I was going to try & come later as it was a bad day for me. I was able to go in the afternoon same day as my husband. When she handed me the glasses she looked at the paper & said here are your readers. WOW. The price I paid for & purchased were glasses with Trans 7 Grey. So of course they sent them back & then sent me an extra bill for 110.07. UNREAL. I just want my full charges refunded ASAP. I have contacted what they call Customer Care 3 times & it's just been FALSENESS & FAKE HELP. If additional proof is needed please feel free to reach out to me.

This was the worst experience I’ve ever had at an eye doctor—and I’ve been to many eye doctors. I showed up with insurance and was charged over $100 upfront before any exams which was an exam for glasses and contacts. I have never had to pay before an appointment, especially not that much when my insurance typically covers at least most of the exam. After the exam, I was directed to look at glasses but had to practically beg for assistance. When I finally received help from Kim **, I felt rushed and pushed toward a pair of metal frames that didn’t suit me. I was told they would be saved to my profile, but I made it clear I wanted to come back with my partner before making a final decision.

Very poor experience. I understand that ultimately they are a business so they are here to make money and that's all they care about, but you're also an eye doctor. People come to you because they CANT SEE. They're not here because they want to be, they're here because they have to be, and to take every opportunity to make as much money off of them as possible is honestly kind of disgusting.

My wife paid for a pair of bifocals at the Pearle Vision in Mishawaka Indiana. When they came in they were blurry and she returned them. Instead of admitting that maybe they weren't made correctly, they insulted her and talked her into exchanging them for a set of reader's and a pair for distance. The reader's came in with the purple tint that she told them she didn't want. They charged her anyway. The other pair took a month to come in. She already decided she didn't want them, she wasn't satisfied. She couldn't use the readers, they were blurry. Guess what? No refund. Offered nothing for paying over 600.00 dollars for three pairs of glasses. Didn't even get a discount for the first pair. Pathetic customer service. I'm filling a complaint with the attorney general's office in Indiana.

2/13/2026. I called Pearl Eye Vision today for my broken frames. The Receptionist (Kay) was very Professional and respectful. I said that I would come and have my broken frames looked at to see if they could be repaired. When I arrived the receptionist Kay was Highly Professional, she looked up my name and found me in their system. She explained what they could possibly do with my frames, also said that I am due for an update eye exam and possible frame/lens which my insurance would cover a portion of the cost. She then took over to another counter where Mary would take Good care of me. Mary was also Highly Professional and knowledgeable and found new frame that my lens would fit. Thank You Mary.

I had an appointment with your regency store in Jacksonville on December 31st 2025. I was simply looking to get a pair of reading glasses as I'm scheduled for cataract surgery on my other eye after having my right eye done previously. The employee I dealt with was fine but told me the glasses would cost $317.00. I padi for these, however. My wife said it shouldn't have cost this much. She went back to the store and was told no refunds even though at the counter it says no refunds after merchandise is received. 30 days later no merchandise, and no communication from anyone when originally told glasses would take 15 days. These glasses are obsolete for me. I want a complete refund immediately.

On 1/7/2026, a Pearle Vision technician blasted me in the eye with a dirty tonometer and sent me to urgent care for the afternoon. Amazing that there was not even a doctor in the building. Pearle Vision has it set up so it is nearly impossible to talk to an actual human being. I was able to file a customer care complaint that day after countless attempts. I was told I would get a call back in 5-10 minutes. I got an email an hour later asking me how my visit was. I have filed email complaints over and over but still have yet to talk to another person. Someone called the other day and sent themselves direct to voice mail stating that the issue was being sent to the home office. Still no contact.