Pearle Vision

Mona and Dianne are exceptionally supportive and friendly sales clerks who provide great assistance. They both did the great job! We'll definitely return due to the excellent service we received. Their assistance in selecting the right eyeglasses is greatly appreciated.

From the beginning of my visit to the establishment I was received with a big smile by the staff and without a doubt they provided me with great support during the process of my selection and acquisition of my family lenses, not only did they result in one more sale, but they were more there attending to my needs and preferences, this was possible in a very agile and precise way by Aida, who, with her professionalism and kindness, led me to make the best decision for the acquisition of our lenses.

Their service was great. The glasses that we chose was loose and when we asked them they said it is free of charge. Aida (our seller) was so patient and helpful, and we chose her again for the next time also.

Emily, every time that I have to get a new glasses, you are there for me, like a safety haven for my eyes. You don't forget details that easily someone else will forget, and those detail are that make the difference on my vision. Thank you. You are a great asset to your company. And the Lady and the guy at the front desk, excellent customer service. Thank you all.

Nanette at Mission Viejo helped me. She explained all the details of the different lens types and what my insurance covers and what the discounts Pearle Vision offers. I gained very good knowledge understanding before I could make my decision on picking the best option. She was extremely helpful in picking the right frame that suited my face. She was friendly, patient and courteous.

Pearle Vision is the worst place to get glasses, my friends. Over 4 months down the road and still don't have my glasses because their lab is incapable to get it right and unfortunately they have a no refund policy. They expect you to lower your standards and accept glasses with frames that don't fit the lenses so your lenses can fall off. All they do is sell you expensive plastic frames aka big brand names that have no price tag on so they can change as they wish. I guess their policy is to charge you for trying so even if they can't deliver a good pair of glasses to you there is no refund. Save yourself the headache, time and money and go to a more qualified place because Pearle Vision is a JOKE!!!

Flint, MI this one's for you! I would have left a review on Google but that feature has been disabled. I would never have scheduled an exam there if I know it was going to be considered by an employee that just returned to the company and a trainee. The doctor didn't do any part of the exam, just showed up virtually to see if I had concerns with my vision. My concerns were with my exam but I specifically, and repeatedly, voiced that I wanted the Biofinity contacts, no substitutions. He agreed to that.

First of all, we showed up on time for our appointment, and were told that the person in front of us didn’t show up so we would be seen shortly. That didn’t happen, the person showed up five minutes before our appointment and they were taken before us, we had to wait until 15 minutes after our appointments. You used to get glasses in an hour, now they won’t even give you a timeframe, however, two weeks plus is longer than any other place in the area. Then we call to see where our glasses are, at 5 PM when they are open until 6 PM, but the voicemail picks up and says they are closed. They then proceeded to tell me they turn the phones off an hour before they close. Do not recommend.

1st of all, I went to Pearle Vision because years ago they were the best in class in Ohio. I now live in the Lexington, KY area. I make an appointment at their Fayette Mall store. So I show up. Nothing. They had appointment scheduled, so they sends me to their Palomar store. No appointment scheduled, but I was "lucky" they had time. Two weeks later glasses came in. Checked their store hours and they were closed when I arrived. Ok, I come back and finally get my glasses. Both pairs bad. I call back and came back. They once again redid my exam.

I bought two pair of glasses, one frame broke and they would not replace it within the correct time frame and the other pair the transition is starting to fade which causes interruption in your vision.