Pearle Vision Reviews

I wish to acknowledge Pearle Vision-Mission Viejo for its helpful and courteous treatment of its customers. I recently had an accident with my glasses (I sat on them!!) and snapped the tie wire holding one of the lenses to the frame. Pearle Vision rectified the situation, at no cost to me, by sending out my frames to the lab for restringing. Within a few days they notified me to collect my repaired glasses. I have Nanette to thank for the prompt action and am grateful for not having to spend $300 on replacement frames! Kudos and gratitude to Nanette.

I've been a loyal customer of Pearle Vision at Oakwood Plaza in Hollywood, FL, and once again, I had an outstanding experience. Stephanie provided exceptional customer service, demonstrating both expertise and genuine care. She guided me through selecting the perfect lenses for two different frames, ensuring they matched my prescription perfectly. Additionally, she took the time to explore available promotions and insurance coverage to help minimize my out-of-pocket cost. Her dedication and professionalism made the entire process smooth and stress-free. I highly recommend Pearle Vision and Stephanie for anyone looking for top-notch eyewear service!

I've been a long-time customer of Pearle Vision in Oakwood plaza, Hollywood, FL. I am so satisfy with Stephanie's customer service. She has assisted me with a pair of glasses I need a prescription on. She looked for different promotions available as well as insurance coverage in order to reduce the amount of out of pocket to be paid. The time and process to have my glasses back was very quickly. They called me one week after with everything done! Great team including the Doctor/owner. Thank you Stephanie. =)

I Booked my appointment online and received the email confirmation within minutes. When I arrived for my appointment, I was greeted by the staff who knew my name. Granted it was my first time visiting Pearle Vision. Within the hour my eye exam was completed and I was on my way. The service was not what I expected for an eye exam. The staff made me smile throughout my visit. Dr Amina **, OD, was super nice; she made me feel welcome and we spoke as if I had been visiting for years. I appreciate that they took their time to make me feel like a valued customer. Thank you for making this appointment a great experience. I look forward to my next visit.

After a month of problems trying to get new glasses at the Terre Haute Lenscrafters, I decided to try Pearle Vision. Upon entering the store, it is clean and smells lovely. Their employees are friendly and helpful. Stephane was amazing! She answered all the questions I had and explained anything I was inquisitive about. She really knows her stuff and offers quality customer service. She even worked through her lunch hour, while suffering from a painful injury she suffered outside of work, to help me get the glasses I wanted ordered. Stephanie, at the Terre Haute, Indiana store deserves a raise or some sort of recognition for service above and beyond what is required! She took the bad taste out of my mouth that Lenscrafters left. 10/10 would recommend.

I can describe my local Pearle Vision location in Watertown, NY like this: incompetent, no integrity, and no empathy. I went to this location in person (with my husband, as we were in town) to make an appointment for an eye exam. I spent 10 minutes giving my new patient information (name, email, phone, insurance, etc.) to the employee and she scheduled me for a couple weeks out. I put it in my calendar right then and was looking forward to my eye exam to get new glasses.

Worst experience I’ve ever had here at 14110 N Pennsylvania Ave Oklahoma City OK 73134. I waited nearly 4 weeks for my glasses which were the wrong frames when I finally got them. Apparently nobody bothered to check before mounting the lenses onto the wireless frame. Then, when I tried them on my vision was changed to slant up & to the right. The person assisting me tried to say it was my “astigmatism” which I’ve NEVER had a problem with nor should I suddenly have this crazy slanted vision when I put on glasses supposed to IMPROVE my vision! She’s not the Dr, either! Yet she diagnosed me??? Incredible! I got a refund & I won’t be going back. Terrible service & lies.

I visited Pearl Vision at NAS Jacksonville. The Dr. Staff, and sales team I give an A+ for customer service. I purchased two pairs of eyeglasses in April, the frames are nice but the lens constantly fogs up and smudges. The center replaced a pair due to the a lens coming loose. The plastic or material they use for lens seems cheap. I paid close to 1,000. and I am unhappy. I misread words due to fogging and I am wearing my old pair of glasses. They have nice frames, but I do not recommend them for lens. I constantly clean them.

Scam alert! I went to the Pearle Vision on Lake Street a few months back. I got an eye exam and got a prescription reading glasses from them. Paid over $600 out of pocket. So far, the service was ok. Their lines are long, there is always ONE receptionist who is always answering the phone, and appointments are always behind. Fast forward to today when my frame broke. I went in wanting to purchase a frame. I talked to the same guy who sold me the first frame. I showed him my frame, and immediately, he shook his head and said that they do NOT carry that brand at all. I told him I NEVER set foot in another place. I only came because my frame broke. He insisted that I swapped out their frame, an Armani one apparently, with an over the counter one.

Spent well over $500. They wouldn't honor their own Pearle Vision coupons. These coupons were sent from corporate Pearle Vision in Ohio. They were for a specific store and that is where we go. I have put in 2 requests to corporate Pearle. NO ONE has responded back. I now have a laser involved.