Pearle Vision Reviews

My Frame are very old and the left earpiece broke off. Dennis was able to find me a Frame that would work with the Lens that I have. It only took about 20 minutes total. He was very friendly and very helpful.

I chose Pearle Vision in Fairlawn, Ohio because their website stated that this location offered Ray-Ban Meta glasses and could put prescription lenses into Ray-Ban Meta frames that customers already owned. I also spoke with the person on the phone the day that I made the appointment and he verified all of my requirements of what I was looking for. I drove 70 miles based on that information. The doctor was excellent—thorough, informative, and very kind. Ms ** was also incredibly sweet and professional. She truly did her best to help, and I appreciated her kindness throughout the appointment.

My first visit to Pearle Vision located in Lake Stevens, Washington was simply outstanding! The customer service provided by Alishia deserves a 5 STAR ***** rating. Alishia was congenial, knowledgeable, patient, and really went the extra mile. She made sure that all the time needed was provided in order to answer all my concerns. Her people skills were impressive and her upbeat personality showed how much she really enjoys her job. Alishia is an asset to this organization and deserves to be personally recognized by management. In the future, Pearle Vision will be the #1 choice for all my eye care needs. Please forward this review to the store manager. Thank you, Linda **.

Updated on 06/10/2026: Still no glasses. I received a second call last week explaining that the frames were backordered but they should be in next Wednesday (today). I guess we'll see. They also said they would be refunding $250 for the unpleasant experience. Haven't seen that either. Maybe they'll show up when the glasses do. Although at this point, closing in on a month since I ordered my glasses, I'm not holding out a lot of hope.

On February 17, 2026, I visited the South Hanley location for an eye exam and purchased eyeglasses. Upon receiving the glasses, I immediately noticed that the right lens was blurry. The glasses were sent back right away for correction. Since then, I have experienced ongoing delays, poor communication, and no resolution including at the 13329 Manchester location, since that is where their optical lab is located. Additionally, after a recheck eye exam, I was informed that progressive lenses were not necessary, despite having already paid for this upgrade. I have not received a refund for the unnecessary cost.

Stay away from this company. Bad Customer Service. The Person in the shop was cursing. Online customer service is useless. Quality of glasses is not good at all, even though you pay for the highest quality.

Komal from Pearl Vision contacted me directly to set things right.

If I could give a 0 I would! I have still yet to receive my refund of 100's of dollars from them. I never received my glasses either. I'm handicapped as well. My husband and I went in the same day for exam & to pick out our glasses. He had no issues. We were both scheduled by Regan to come pick up our finished glasses. He got his no problem. He told them I was going to try & come later as it was a bad day for me. I was able to go in the afternoon same day as my husband. When she handed me the glasses she looked at the paper & said here are your readers. WOW. The price I paid for & purchased were glasses with Trans 7 Grey. So of course they sent them back & then sent me an extra bill for 110.07. UNREAL. I just want my full charges refunded ASAP. I have contacted what they call Customer Care 3 times & it's just been FALSENESS & FAKE HELP. If additional proof is needed please feel free to reach out to me.

This was the worst experience I’ve ever had at an eye doctor—and I’ve been to many eye doctors. I showed up with insurance and was charged over $100 upfront before any exams which was an exam for glasses and contacts. I have never had to pay before an appointment, especially not that much when my insurance typically covers at least most of the exam. After the exam, I was directed to look at glasses but had to practically beg for assistance. When I finally received help from Kim **, I felt rushed and pushed toward a pair of metal frames that didn’t suit me. I was told they would be saved to my profile, but I made it clear I wanted to come back with my partner before making a final decision.

Very poor experience. I understand that ultimately they are a business so they are here to make money and that's all they care about, but you're also an eye doctor. People come to you because they CANT SEE. They're not here because they want to be, they're here because they have to be, and to take every opportunity to make as much money off of them as possible is honestly kind of disgusting.

My wife paid for a pair of bifocals at the Pearle Vision in Mishawaka Indiana. When they came in they were blurry and she returned them. Instead of admitting that maybe they weren't made correctly, they insulted her and talked her into exchanging them for a set of reader's and a pair for distance. The reader's came in with the purple tint that she told them she didn't want. They charged her anyway. The other pair took a month to come in. She already decided she didn't want them, she wasn't satisfied. She couldn't use the readers, they were blurry. Guess what? No refund. Offered nothing for paying over 600.00 dollars for three pairs of glasses. Didn't even get a discount for the first pair. Pathetic customer service. I'm filling a complaint with the attorney general's office in Indiana.

2/13/2026. I called Pearl Eye Vision today for my broken frames. The Receptionist (Kay) was very Professional and respectful. I said that I would come and have my broken frames looked at to see if they could be repaired. When I arrived the receptionist Kay was Highly Professional, she looked up my name and found me in their system. She explained what they could possibly do with my frames, also said that I am due for an update eye exam and possible frame/lens which my insurance would cover a portion of the cost. She then took over to another counter where Mary would take Good care of me. Mary was also Highly Professional and knowledgeable and found new frame that my lens would fit. Thank You Mary.

I had an appointment with your regency store in Jacksonville on December 31st 2025. I was simply looking to get a pair of reading glasses as I'm scheduled for cataract surgery on my other eye after having my right eye done previously. The employee I dealt with was fine but told me the glasses would cost $317.00. I padi for these, however. My wife said it shouldn't have cost this much. She went back to the store and was told no refunds even though at the counter it says no refunds after merchandise is received. 30 days later no merchandise, and no communication from anyone when originally told glasses would take 15 days. These glasses are obsolete for me. I want a complete refund immediately.

On 1/7/2026, a Pearle Vision technician blasted me in the eye with a dirty tonometer and sent me to urgent care for the afternoon. Amazing that there was not even a doctor in the building. Pearle Vision has it set up so it is nearly impossible to talk to an actual human being. I was able to file a customer care complaint that day after countless attempts. I was told I would get a call back in 5-10 minutes. I got an email an hour later asking me how my visit was. I have filed email complaints over and over but still have yet to talk to another person. Someone called the other day and sent themselves direct to voice mail stating that the issue was being sent to the home office. Still no contact.

I saved for 9 months to finally get a new prescription & new glasses. The prescription was not correct and even after I was belittles, shamed and disrespected although it is their mistake, after 3.5 months I still don't have my money back so that I can get another exam and glasses somewhere else Do Not Ever Go To Gurnee Pearle Vision location. I need glasses and they know it as they have my prescription ( Yes even for driving ) yet they refuse my refund. I was never in possession of the glasses, never took them home. I have been without glasses.

I have been in the store and extremely disappointed. The people are very nice, but the policy was very inconsistent with the coupon corporate sends us. I waited for the end of the year to get all our glasses; we spent more than 2 hours in the store getting an exam and selecting the frames, when we were ready to pay and presented the coupon, we were told that the store policy is that the bill had to be above $150. THEW IS NOWHERE ON THE COUPON THAT STATES IT. I am very upset at I am a very loyal customer who has been going to the store for more than 10 years. I lost my annual glasses last year due to this same reason. This is strike 2. I would request you not to send coupons the store does not want to honor it. VERY DISSAPOINTED CUSTOMER. I have been on the phone for more than 90 minutes 4x for a resolution. When I speak to customer care they say they are helpless and cannot help and hang up the phone

This company is the worst. They committed fraud, took my money and billed my insurance for same thing. They took 40$ for eye exam and I have insurance and then they said 40$ was for contacts fitting. They used my 40$ for every excuse and they won't even respond to my complaint or my insurance. I would not recommend them at all and they refuse to refund my 40$. They are dishonest and they committed fraud. Don't go here at all.

I had my eye exam on Sept 1st 2025. I never received any notification when my new eyeglasses were complete. When I arrived at the store to pick up my glasses, they were single vision lenses even though the pair I brought with me for them to reference were progressive lenses. Second pair of lenses were made and are still incorrect. I have 2 previous pairs that were made at LensCrafters & Visionworks at absolutely no issues. I'm not sure with the complication is with Pearle Vision, but I'm beyond dissatisfied at this point. Hopelessly incompetent!

I took my frame into the Palma Cleveland store to have new lenses fitted. When they came back they were not my original flames The records they had were not mine. The rude manager insisted I had these frames for 2 years. I should know what I had been wearing. He would not listen and asked me to leave the store, $860 dollars for frames I cannot wear as they were wrap around my ears which sets off a problem.

I can’t believe that it’s been over four weeks since I had my eye exam with Pearle Vision and still haven’t gotten my eye glasses. When I call them it’s one excuse after another. Lesson learned. Will definitely check out the reviews first. Oh my exam was on 10/20/2025 and they submitted the claim to my insurance company, Pearle Vision received the payment on 10/27/2025. But yet I’m still waiting for a call from them to confirm my eye glasses are ready. Again I can’t believe the long wait and poor customer service. Never again.

The absolute rudest employees saying we had to fill in our paperwork online even after I wasn’t able to fill out the online paperwork because I was told that I couldn’t sign in even though I didn't have an account as-well. I was late to a 4:20 appointment and they said that I had a 10 minute window and I got there at 4:27 and the lady said no and then another 2 ladies said no, that they cancelled my appointment because I was late and didn't have the time for contacts. Then I asked to get glasses instead and they said I should-have been here 20 minutes earlier and said I couldn’t be seen today. And I left and said I won’t be there again.

The appointment was fine. Got my glasses as expected. But when they broke, I tried to reach the clinic to see if my insurance would replace them. The phone number just leads to voicemail, and the online form gave me no response at all. It's been two weeks since I requested assistance online, and the only reply I've received is some AI/form mail about having received my question. I'd go to another clinic if more were covered by my insurance. Private healthcare is the worst.

Arlington Heights location. My visit with Dr. Steve ** was excellent — he is very professional and takes the time to answer all my questions. However, I was very disappointed with the business practices of the office staff. There was no written or verbal disclosure of a “no refund” policy before they charged my card. I only discovered the policy printed on the back of the invoice after I had already paid.

A total MICKEY MOUSE OPERATION, ordered glasses 2 months ago...1st time they called my prescription was someone else's I could see ANYTHING 2nd time, my distance vision was through the bi focal area??? And big focal was in distance area?? STILL WAITING AFTER 8 WEEKS **!! MICKEY MOUSE OPERATION... RUN FROM Pearle Vision.

If there is negative star, I should give this poor healthcare service shop. They are just doing glass business, not an appropriate service. Last year went there. Dr. give me (actually my whole family) glasses. That glass makes me worse in vision. They corrected lenses and give me another one. That also same situation. They said they put something to correct my astigmatism. It never makes me better. This year I went again. They give me another prescription lens, or even Dr prescribe me for sunglasses! Same story. I compared the recent glass with my glass I got 2 years back from another place. The old one is much better and comfortable than their glasses what they give last year and this year.

I am 79 years old, my first and LAST visit to Pearle Vision. The staff are extremely cold, no greeting, have a seat and hand over Insurance Card. I was put into the examining room, a female came in asking for my glasses, not sure if she was the Optician, another female entered the room without introduction, the exam lasted about 7 minutes. As a Senior my eyes have been examined many times, this was not the normal exam. I was handed a card reading, Emily **, Optician..Westminster, California, I was directed to the wall of Frames starting at $250.00. As I said, The Worst of the Worst. I walked out....

Oh My Gosh! I recently learned something VERY valuable about prescription lenses because I bought lower-grade lenses. I guess, like most, I had taken for granted buying lenses was just like picking a frame but I found out that buying quality lenses is vital! My last pair of glasses, I learned about the window of vision (my words not theirs) ask the experts at Pearle and they will instantly know what I am referring to. The line of sight as we look out our glasses can vary. The less expensive lenses create what I would describe as a "V" of vision, meaning you get a clear vision but it is limited and does not allow a full view. The next step up lenses allow full view and what a HUGE difference this makes! Your eyewear is not just about fashion and fit, but giving you the best vision care and lenses with quality and clarity. Although an added expense, upgrading to these lenses will be money well spent!

Very professional staff. Cared about our eye care more than just giving us a prescription. Very happy first time customer. Proud of my decision to choose Pearle Vision. From the front desk staff to the Dr on call everything was perfect.

They told me in order my my transition to work i have to be in the sun. Not in the sunlight but in the sun. They didn't offer to correct them or satisfy the customer instead told me to put them in the freezer for 30min. They acknowledge the transition had a hard time changing. But didn't offer to redo them. After all the money I spent. I will NEVER go back there as I told them why. They trying to over talk me to explain instead of customer satisfaction. Terrible. If you value your money. DON'T GO TO PEARL'S VISION.

My local Pearle Vision store in Bridgewater Falls, Hamilton, Ohio has the most incompetent employees, including manager and owner. I ordered eyeglasses more than a month ago and they have not been received nor have they provided me a response on when they will be in. When checking on them, they do not call back when they say they will and are very rude. I have had to deal with very blurry eyes this entire time and am very frustrated. I did not know before going to them that they have very bad reviews locally on their website where other customers are having the same situations happening where they are also not receiving their orders. Someone needs to shut them down. They will not refund their customers for their orders either. I am still working to get a refund and am not getting a response. This is not a good look for Pearle Vision overall. I will never go to another Pearle Vision store again!

Amazing organization! Tremendous selection of eyewear with the latest styles! The manager Bryan addressed all my needs and helped me select the perfect set of frames that paired best with me. Dr. P gave me a thorough vision exam with the latest technology and explained in detail about my eye health and what would be the best way to keep my eyes healthy. I would make Pearle Vision the number location to see for your eye care needs.

The person at the glasses counter is a real paranoid! Bad manners and mistreatment of customers! He threw my wife’s insurance card at her rudely. When I asked him to show some respect, he replied that “if you don’t like it, you can leave.“ Horrible experience!

I can describe my local Pearle Vision location in Watertown, NY like this: incompetent, no integrity, and no empathy. I went to this location in person (with my husband, as we were in town) to make an appointment for an eye exam. I spent 10 minutes giving my new patient information (name, email, phone, insurance, etc.) to the employee and she scheduled me for a couple weeks out. I put it in my calendar right then and was looking forward to my eye exam to get new glasses.

Worst experience I’ve ever had here at 14110 N Pennsylvania Ave Oklahoma City OK 73134. I waited nearly 4 weeks for my glasses which were the wrong frames when I finally got them. Apparently nobody bothered to check before mounting the lenses onto the wireless frame. Then, when I tried them on my vision was changed to slant up & to the right. The person assisting me tried to say it was my “astigmatism” which I’ve NEVER had a problem with nor should I suddenly have this crazy slanted vision when I put on glasses supposed to IMPROVE my vision! She’s not the Dr, either! Yet she diagnosed me??? Incredible! I got a refund & I won’t be going back. Terrible service & lies.

I visited Pearl Vision at NAS Jacksonville. The Dr. Staff, and sales team I give an A+ for customer service. I purchased two pairs of eyeglasses in April, the frames are nice but the lens constantly fogs up and smudges. The center replaced a pair due to the a lens coming loose. The plastic or material they use for lens seems cheap. I paid close to 1,000. and I am unhappy. I misread words due to fogging and I am wearing my old pair of glasses. They have nice frames, but I do not recommend them for lens. I constantly clean them.

I wish to acknowledge Pearle Vision-Mission Viejo for its helpful and courteous treatment of its customers. I recently had an accident with my glasses (I sat on them!!) and snapped the tie wire holding one of the lenses to the frame. Pearle Vision rectified the situation, at no cost to me, by sending out my frames to the lab for restringing. Within a few days they notified me to collect my repaired glasses. I have Nanette to thank for the prompt action and am grateful for not having to spend $300 on replacement frames! Kudos and gratitude to Nanette.

Scam alert! I went to the Pearle Vision on Lake Street a few months back. I got an eye exam and got a prescription reading glasses from them. Paid over $600 out of pocket. So far, the service was ok. Their lines are long, there is always ONE receptionist who is always answering the phone, and appointments are always behind. Fast forward to today when my frame broke. I went in wanting to purchase a frame. I talked to the same guy who sold me the first frame. I showed him my frame, and immediately, he shook his head and said that they do NOT carry that brand at all. I told him I NEVER set foot in another place. I only came because my frame broke. He insisted that I swapped out their frame, an Armani one apparently, with an over the counter one.

Spent well over $500. They wouldn't honor their own Pearle Vision coupons. These coupons were sent from corporate Pearle Vision in Ohio. They were for a specific store and that is where we go. I have put in 2 requests to corporate Pearle. NO ONE has responded back. I now have a laser involved.

The staff was pleasant and knowledgeable. Dave and Jessy were incredible....They helped with my new glasses and answered ALL of my questions. I am/was very pleased with the service and I will go there again.

I've been a loyal customer of Pearle Vision at Oakwood Plaza in Hollywood, FL, and once again, I had an outstanding experience. Stephanie provided exceptional customer service, demonstrating both expertise and genuine care. She guided me through selecting the perfect lenses for two different frames, ensuring they matched my prescription perfectly. Additionally, she took the time to explore available promotions and insurance coverage to help minimize my out-of-pocket cost. Her dedication and professionalism made the entire process smooth and stress-free. I highly recommend Pearle Vision and Stephanie for anyone looking for top-notch eyewear service!