Pearle Vision Reviews

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About Pearle Vision

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Pearle Vision provides optometric and eyewear retail services through its network of optical stores. Founded in 1961, it offers eye exams, a wide selection of frames and lenses, and personalized fitting services.

Pros
  • Wide variety of eyewear options
  • Personalized care and attention
Cons
  • Long wait times for service
  • Issues with product quality

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Pearle Vision Reviews

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    Page 1 Reviews 0 - 5
    Punctuality & SpeedStaff

    Reviewed May 17, 2025

    I wish to acknowledge Pearle Vision-Mission Viejo for its helpful and courteous treatment of its customers. I recently had an accident with my glasses (I sat on them!!) and snapped the tie wire holding one of the lenses to the frame. Pearle Vision rectified the situation, at no cost to me, by sending out my frames to the lab for restringing. Within a few days they notified me to collect my repaired glasses. I have Nanette to thank for the prompt action and am grateful for not having to spend $300 on replacement frames! Kudos and gratitude to Nanette.

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    Customer ServiceCoverageStaffProcess

    Reviewed March 26, 2025

    I've been a loyal customer of Pearle Vision at Oakwood Plaza in Hollywood, FL, and once again, I had an outstanding experience. Stephanie provided exceptional customer service, demonstrating both expertise and genuine care. She guided me through selecting the perfect lenses for two different frames, ensuring they matched my prescription perfectly. Additionally, she took the time to explore available promotions and insurance coverage to help minimize my out-of-pocket cost. Her dedication and professionalism made the entire process smooth and stress-free. I highly recommend Pearle Vision and Stephanie for anyone looking for top-notch eyewear service!

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Jan. 24, 2025

      I've been a long-time customer of Pearle Vision in Oakwood plaza, Hollywood, FL. I am so satisfy with Stephanie's customer service. She has assisted me with a pair of glasses I need a prescription on. She looked for different promotions available as well as insurance coverage in order to reduce the amount of out of pocket to be paid. The time and process to have my glasses back was very quickly. They called me one week after with everything done! Great team including the Doctor/owner. Thank you Stephanie. =)

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      Customer ServiceInstallation & SetupPunctuality & SpeedStaff

      Reviewed Dec. 13, 2024

      I Booked my appointment online and received the email confirmation within minutes. When I arrived for my appointment, I was greeted by the staff who knew my name. Granted it was my first time visiting Pearle Vision. Within the hour my eye exam was completed and I was on my way. The service was not what I expected for an eye exam. The staff made me smile throughout my visit. Dr Amina **, OD, was super nice; she made me feel welcome and we spoke as if I had been visiting for years. I appreciate that they took their time to make me feel like a valued customer. Thank you for making this appointment a great experience. I look forward to my next visit.

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      Customer ServiceStaff

      Reviewed Sept. 6, 2024

      After a month of problems trying to get new glasses at the Terre Haute Lenscrafters, I decided to try Pearle Vision. Upon entering the store, it is clean and smells lovely. Their employees are friendly and helpful. Stephane was amazing! She answered all the questions I had and explained anything I was inquisitive about. She really knows her stuff and offers quality customer service. She even worked through her lunch hour, while suffering from a painful injury she suffered outside of work, to help me get the glasses I wanted ordered. Stephanie, at the Terre Haute, Indiana store deserves a raise or some sort of recognition for service above and beyond what is required! She took the bad taste out of my mouth that Lenscrafters left. 10/10 would recommend.

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      Customer ServicePricePunctuality & SpeedOnline & AppStaff

      Reviewed June 19, 2025

      I can describe my local Pearle Vision location in Watertown, NY like this: incompetent, no integrity, and no empathy. I went to this location in person (with my husband, as we were in town) to make an appointment for an eye exam. I spent 10 minutes giving my new patient information (name, email, phone, insurance, etc.) to the employee and she scheduled me for a couple weeks out. I put it in my calendar right then and was looking forward to my eye exam to get new glasses.

      Fast forward to my appointment today. I showed up with lots of time to spare (she'd told me to be 15 minutes early) and not only did they not have an appointment for me, they didn't even have me in the system! I pointed out the employee who had booked me to the person who was at the front counter, and she said she remembered me and our conversation, but then tried to gaslight me saying we "never actually booked an appointment" and "were just talking about it", rather than having the integrity to own up to whatever mistake led to my appointment not being saved in the system. I guess I hallucinated giving her all my info and made up the date in my head. Must have been a mass hallucination as my husband remembers it the same. I'm addition to dad, her response was absolutely zero empathy, just a very flat, "oh, well, sorry, we can rebook you for July".

      What kind of customer service is that after you've cost someone time and money (time off work, gas, etc.) due to your incompetence? The least that should happen in such a situation is taking responsibility by admitting your mistake, apologizing sincerely, and seeing what it is you can do to make that right, like (for example) checking with the doc to see if that customer could be squeezed in, or offering some kind of discount. This employee did absolutely nothing. She tried to gaslight me into believing I was never scheduled, smirked at me, and offered to book me for sometime in July. As if there's any guarantee I would actually be scheduled this time and not just wasting my time again. I tried to nicely send this to just corporate but the email submission form on the website doesn't work, at least not on mobile. Can't say I'm surprised.

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      Staff

      Reviewed June 13, 2025

      Worst experience I’ve ever had here at 14110 N Pennsylvania Ave Oklahoma City OK 73134. I waited nearly 4 weeks for my glasses which were the wrong frames when I finally got them. Apparently nobody bothered to check before mounting the lenses onto the wireless frame. Then, when I tried them on my vision was changed to slant up & to the right. The person assisting me tried to say it was my “astigmatism” which I’ve NEVER had a problem with nor should I suddenly have this crazy slanted vision when I put on glasses supposed to IMPROVE my vision! She’s not the Dr, either! Yet she diagnosed me??? Incredible! I got a refund & I won’t be going back. Terrible service & lies.

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      Staff

      Reviewed June 7, 2025

      I visited Pearl Vision at NAS Jacksonville. The Dr. Staff, and sales team I give an A+ for customer service. I purchased two pairs of eyeglasses in April, the frames are nice but the lens constantly fogs up and smudges. The center replaced a pair due to the a lens coming loose. The plastic or material they use for lens seems cheap. I paid close to 1,000. and I am unhappy. I misread words due to fogging and I am wearing my old pair of glasses. They have nice frames, but I do not recommend them for lens. I constantly clean them.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed April 28, 2025

      Scam alert! I went to the Pearle Vision on Lake Street a few months back. I got an eye exam and got a prescription reading glasses from them. Paid over $600 out of pocket. So far, the service was ok. Their lines are long, there is always ONE receptionist who is always answering the phone, and appointments are always behind. Fast forward to today when my frame broke. I went in wanting to purchase a frame. I talked to the same guy who sold me the first frame. I showed him my frame, and immediately, he shook his head and said that they do NOT carry that brand at all. I told him I NEVER set foot in another place. I only came because my frame broke. He insisted that I swapped out their frame, an Armani one apparently, with an over the counter one.

      First of all, I did NOT even know you could do that! Second of all, it made no sense to me. He kept arguing with me and asking me to bring the Armani one. Then, he mentioned the INSURANCE which I did NOT even know I had. Needless to say, he refused to believe me and accused me over and over again- not ONCE entertaining the idea they could have given me the wrong frame. I never seen anything like it. I ended up buying a new frame from them. I will NEVER go back and will deter ANYONE from going back. In summation, they sold me an Armani glasses, swapped for a generic one, gave me the wrong frame and denied it. I don't even care about the insurance because I didn't even know I had it. WORST customer service EVER!

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      Customer ServiceSales & Marketing

      Reviewed April 12, 2025

      Spent well over $500. They wouldn't honor their own Pearle Vision coupons. These coupons were sent from corporate Pearle Vision in Ohio. They were for a specific store and that is where we go. I have put in 2 requests to corporate Pearle. NO ONE has responded back. I now have a laser involved.

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      Pearle Vision author review by ConsumerAffairs Research Team

      Founded in 1961 in Savannah, GA, Pearle Vision is now one of the leading eye wear retailers in the U.S. With more than 1,000 branches across Europe and in the Middle East, Pearle Vision has also become an international name in eyewear.

      • Onsite fulfillment: Pearle Vision fills almost every prescription eyeglass order using their attached fulfillment center, so wait times are minimized.

      • Satisfaction guarantee: Bring back any pair of glasses within 30 days for a repair, replacement or exchange with no hassle and no explanation.

      • Free adjustments: Over time, wear can cause glasses to shift, so bring them in to a Pearle Vision center for a professional adjustment. This will improve their fit and make them much more comfortable over the long run.

      • Free cleaning: Even with the most careful cleaning routine, dirt and grime can build up in hard to reach places, so be sure to have glasses cleaned for free by Pearle Vision professionals.

      • BOGO deals: At Pearle Vision, buy one pair of prescription glasses or sunglasses and get another pair free. Or get a pair to wear indoors as well as one for driving.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Pearle Vision Company Information

      Company Name:
      Pearle Vision
      Address:
      4000 Luxottica Place
      City:
      Mason
      State/Province:
      OH
      Postal Code:
      45040
      Country:
      United States
      Website:
      www.pearlevision.com