Pearle Vision

Nanette at Mission Viejo helped me. She explained all the details of the different lens types and what my insurance covers and what the discounts Pearle Vision offers. I gained very good knowledge understanding before I could make my decision on picking the best option. She was extremely helpful in picking the right frame that suited my face. She was friendly, patient and courteous.

On December 2021 I placed order for leans only at the store 556 Route 17 N. Paramus NJ. They completely crewed up order which hold 1,5 months. I decided give then second chance and order again because get coupon for $25 off. When come back for pick up the store manager ** refused to accepted coupon due order already completed, even before placing the order advise salesperson Santino that I want to use the $25 coupon. The ** was extremely rude, even know that must to accept the coupon, but anyway argue with me. She even told me that call the police if I keep stay in the store. On top she said that in a future I need to choose some other store. I believed that this service absolutely unacceptable and company must give better training for store manager.

I went to the Roseville Mn location. The Dr. was rude from the get go. Then the girl that sent up my prescription for my glasses wrote it up wrong and it took me over two months to get my glasses. The first three times they got them back in at the store they had to send them back to the lab because they there made to big for the frames. So after the third time they sent them to their secondary lab and when they got them back that’s when I noticed the prescription was wrong, so I made them send them back again and I called my health insurance and my insurance company called them and made them refund me the out of pocket expense I paid for the transitions I had put on my glasses.

I brought my own Oakley frames to Pearle Vision to be fitted with new prescription lenses. 2 weeks later I received a call stating my glasses were ready for pick up and to make final adjustments. I called to make arrangements for pickup only to hear that my glasses had been released and picked up. (Not by me). I made 5 phone calls to get an explanation for what I was told when finally the representative handling my account told me that he’s been trying to contact me for some time (not true). Told me that my Oakley Holbrook RX OX8156 815601 were broken in the lab and that I had to buy a new pair for $200 ca. My insurance already covered the cost for what I was told by Pearle Vision is ready for pickup and then told they were released to sorry the lab broke the frames. If I want the lenses I have to pay out of pocket as my insurance only covers new prescription eyewear every 2 years. Now what?

Columbia MO location. Do not go to this non corporate (privately own location or any others owned by them). Multiple HIPAA, ADA and other violations (front half of store). Optometrist is good but probably should seek employment elsewhere due to sales/support staff. I’d see him again. First problem: They refused to accommodate a patient before me, who had a disability, request for assistance. An American Disability Act protected event and violation. Stated it was a HIPAA Violation. I informed the staff at the time of their incorrect interpretation of HIPAA and that are actually violating ADA. I ended up helping their patient, because they wouldn’t, and all she needed help with was filling out the intake paperwork which she couldn’t do because of a tremor.

Horrible experience. Damaged lenses due to cheap blue filter coating coming off after 4 months of purchasing. Pearle Vision tells me now that even though I purchased lenses through them, they didn't make them - Cigna, in their words, covers a low end product. I went to Pearle since they advertise using Luxottica lenses, I was charged over $450 (lenses only, no frame, I brought my own since they didn't have a brand of my liking) and paid $140 copay. Was never told my lenses have no warranty since in fact were not made by them but by VSP. Now I know better!

Lady who helped find right eyeglasses for my daughter at Pearle Vision, was very helpful in finding the right pair looking at the face. She made sure they were not too big or small. They also sanitized glasses after every use by the customer.

They knowingly overbilled me for services and will not issue a refund. They tried to cover their actions with the Attorney Generals office by submitting sloppy “backup” thinking it would be sufficient. They have been avoiding the Attorney General's request for documentation to support their reasoning for months. Because the Attorney General's office is limited and cannot take legal action, if they get enough people that have valid cases of fraudulent billing then they can escalate the issue. My advice would be to check your explanation of benefits from your insurance company against what you were asked to pay at the time of service. Demand Pearle Vision give you a breakdown of the bundled package pricing they charge you. Report Pearle vision to your insurance company if they will not assist you.

I suggest going here if you like getting your eyes examined in a filthy, unkept mess and you enjoy any necessary change requests ignored. The people you are allowed to interact with have no power, and the people you aren't allowed to interact with give no help.

Highway Robbery on HWY 9. (Note The # of Rip Off Reviews). I went into Pearle with a pair of bifocals for a 99 year old WW-II Veteran, who is in a resident of a nearby nursing home, down the street from Pearle. I explained that I needed to have his existing eyeglasses repaired as the only way the owner of the glasses could get there, would be by ambulance which isn't possible. I asked if he could either put the lenses back in (they had popped out). He barely looked at them and said: "the lenses were cut too small, that's why they fell out. You would have to replace the eyeglasses". I asked that he use whatever parts that could be reused to keep the price as low as possible. I heard him ask his assistant to get the $189.00 frames from the rack. He put them down and began calculating with a final price of $389.00 for a pair of "heavy duty" frames, assuring me this was my only option.