Pearle Vision Reviews

The branch in Windsor mill. We have been using this location for years, but suddenly shut down for months without notice. It just reopened under new management. We were glad it reopened. We went in Oct 2, 24 for exams and new glasses. Staff promised glasses will be ready 5-7 days. Today is Oct 21, 24 and no calls yet. We need a refund of the down payment. We can move to either another location or new company. We'll notify the insurance company.

I didn’t have the eye exam, but I did get two pairs of glasses. One pair was sun glasses and the other pair was regular glasses. Great customer service and was extremely pleased with the quality of my glasses.

My husband and myself had appointments for an eye exam and glasses. They contacted us a little more than an hour for our scheduled appointments to move or cancel appointments. To move from Monday to Friday or Saturday. I asked why, they said they didn't have a doctor. I asked, "Why would you have appointments if you do not have a doctor."

“I’ve been a patient at Pearle Vision for a while, and while Dr. ** has always been excellent, my recent experience with the front desk staff was beyond unacceptable. The two receptionists, both with dark hair—one with glasses and the other with shorter hair and glasses—completely lost their composure when I asked a simple question about billing. Instead of addressing my concern professionally, one of them became hysterical, crying and screaming at me. It was surreal and disturbing. She even slammed papers down, which made the situation feel incredibly hostile. I’ve never had an experience like this at any medical office.

I am beyond disgusted by my experience with Pearl Vision, and I feel obligated to share the details of this appalling interaction. Buckle up. I called Pearl Vision to ask a straightforward question: whether their optometrist had the a) medical ability and b) on-site capability to provide on-site treatment for specific conditions, like draining a stye (not just prescribing). I had previously liked the optometrist there and was hoping to get more clarity. Julie answered the phone, and from the very first moment, her attitude was nothing short of condescending and dismissive.

I will never step in to another one of your locations. I don’t like you don’t put the prices on the frames. I’m very unhappy with the glasses. You give 30 days to return the frames to get a different pair. You can’t get your money back if not happy even if before 30 days. It is a terrible experience. I KNOW YOU DON’T CARE but I will tell everyone I know to go your company.

I went to the Madison Tennessee store on 7/31/2024 to get my juvenile daughter and eye exam and new glasses. The Optometrist was amazing but now I can’t get the glasses I paid for. No one is ever present when I go during posted business hours. Even after I call to make sure someone will be there. I called their corporate phone number and had to file a claim via email. There has been no response from the store.

Since April been dealing with the Cartersville Ga Pearle. Got new progressive lens glasses, had to go back due to lenses being made incorrectly. Glasses were remade. Had to go back repeatedly to get frames adjusted and multiple attempts by staff failed. They agreed to make a whole new pair, frames and lenses. Told me new glasses would be ready in 1- 1/2wks waited 2 weeks called, told would be 2 more days, called back, not ready yet. Three weeks and no glasses. Was told there had been a company buyout and there was a lot of confusion, could not find my order.

I went to Pearle Vision for an eye exam with my optometrist who recently went to work for them and was told I needed glasses and was given a prescription for them. Getting the progressive type glasses and having trouble with them, I was told I have to get used to working with them and that I did need glasses and shouldn't wear my readers anymore. Trying to comply, has been quite the challenge. The lenses didn't get dark enough in the sunshine and they changed them. They've been rather helpful all along but after several weeks now of wearing these script glasses, I have been fighting to make them work and have been unsuccessful. As a design engineer by profession, I rely on my eyes heavily. I read design drawings and have to see things in minute detail and any distortion causes nothing but frustration and angst.

Great service and nice people, help with financial difficulties and are very quick, would definitely recommend. All my glasses are top quality and barely break. They also have a wide variety of choices for everyone to try.

I've been with Pearle Vision for 40 years, no problems until this time. Here's my problem my glasses for reading are blurry for reading, went down five times to get them looked at and they adjusted them, still blurry then went back to see the doctor and he took another exam and said everything was fine. Everything is not fine, still can't see to read. I would like a refund or a pair of glasses I can see to read. I can see with my old glasses but not the new ones. Please reply. The address where I went is Pearle vision 9881 ...158 Wellington Street Kingston, ON K7L3E2 Canada..613 549 2226. My name is Beverly ** at **. Please respond. I gave them close to 600.00 for nothing.

Have used this company for years and now the quality in the last few years of the lenses is poor. These new glasses seem to get so dirty and not clear and had them adjusted a few times. I even had my eyes re tested. So going to try another place for new glasses in a 3 month time frame. Gets pretty expensive to be honest. No other choice. I feel like I can't drive or even walk in stores without feeling drunk or off kilter. These frames are not working out for where my eyes are positioned in the lenses. Like they are curved for some reason when I look sideways. Horrible feeling.

After having problems with my lenses, Pearle Vision contacted me and offered to replace the lenses. Thank you for solving the problem. Now I'm satisfied with my glasses. The doctor and receptionists were very attentive to me, helping me with whatever I needed. Thanks again.

I just ordered my new reading glasses from Pearl Vision and was very happy with my experience. Mona from Scarborough town Center location was very helpful and friendly. she showed me all my options and frames to choose from. Thanks Mona.

Had my RIGHT lens crack, and needed it to be replaced. I called for two months (January-March) before someone at the office would actually order the lens. Once the fixed RIGHT lens came in, I went to get it replaced. They replaced BOTH the left lens and the right lens. Two different prescription lenses were put in my frames. I have specialty lenses and require prisms in my lenses in BOTH eyes. I currently only have ONE lens with prisms, the right side. The left lens does not have prisms. The left lens was fine and did not need to be replaced, let alone with the wrong thing. My vision is now double all the time because of that. I have been trying to get this corrected for TWO WEEKS.

This office asked my husband and I to come 15 minutes before our appointment, which we did. However, for both of our appointments we were seen 30 minutes after our scheduled appointment. Additionally, we had errors with our contact order and after the high expense of the visit and quoted contact amount, we decided to make our purchase elsewhere. The office was extremely disorganized. Additionally, the practice did not seem to be aware of common ophthalmology practices like implanted contact lenses.

Not happy customer! The doctor provided an incorrect prescription and the facility refused to recheck the prescription for warranty! The representative asked me to pay again for my exam! Not recommended!

I filed 2 complaints with Pearle Vision, but received no response. The Dr. refused me an exam, at Dixwell Ave. Hamden, CT., because I needed to see a specialist. I was seen by her previously (over a year ago). I ask for a referral. The Dr. refused. After speaking and explaining the situation to the manager. He said he would get back to me. It's been more than a month no reply from him, or your customer service. (Mary D.) I am a loyal client, have spent considerable amount money in the past. I hope we can settle this dispute without further conversation. Thank You.

They sold glasses that the lens are not correct. Can only see out of one side. According to the surgeon, Pearle Vision should have informed their patient cataract was in both eyes and surgery was required because one eye was considered legally blind. They never informed their patient. Wasted time for appointment and money to pay for wasted appointment. And wasted money on useless glasses. Went back 3 times, each time they said glasses were fine.

First - I had what I thought was excellent insurance through my job. It was the Premium Plan from VSP, I think? Anyway, even with all the so-called discounts, this new pair of glasses STILL cost me $700 out-of-pocket! Second - There's a sort of bait-and-switch they pull with part of the eye exam. They do not tell you on the phone about the ret scan that they say is mandatory. So, you show up to you appointment and have to either A - Agree to get a ride home or sit there until your pupil dilation subsides, or B - Pay an extra $125 to have their machine do it digitally.

We (my husband and I) have been going to this Pearle Vision location for MANY years. It is top notch! The selection of frames is awesome. Everyone there is very helpful and while some have come and gone over the years, we have always been lucky enough to have Elvi work with us. Her knowledge of the business, dealing with insurance companies, and eyewear styling is unsurpassed. If slight adjustments are needed to the final product for the perfect comfortable fit, Gene is the best. Dr. ** is awesome. She always makes you feel at ease and comfortable as she proceeds through the vision testing process- including, for me, dilation to observe those dreaded eye floaters. Very professional, knowledgeable, and happy to answer any questions.

I recently made an appointment at Pearle Vision in Uniontown PA. The afternoon before my appointment I got a call asking me to confirm my name, address etc. nothing unusual there. However, they then asked by DOB...followed by, "We are not seeing anyone over 55 for appointments" and they duly cancelled the appointment I had for the following morning! Is it a policy of Pearle Vision that they are refusing to see people over 55 or just this local Uniontown PA store??

Pearle Vision is the worst place to get glasses, my friends. Over 4 months down the road and still don't have my glasses because their lab is incapable to get it right and unfortunately they have a no refund policy. They expect you to lower your standards and accept glasses with frames that don't fit the lenses so your lenses can fall off. All they do is sell you expensive plastic frames aka big brand names that have no price tag on so they can change as they wish. I guess their policy is to charge you for trying so even if they can't deliver a good pair of glasses to you there is no refund. Save yourself the headache, time and money and go to a more qualified place because Pearle Vision is a JOKE!!!

Mona and Dianne are exceptionally supportive and friendly sales clerks who provide great assistance. They both did the great job! We'll definitely return due to the excellent service we received. Their assistance in selecting the right eyeglasses is greatly appreciated.

Flint, MI this one's for you! I would have left a review on Google but that feature has been disabled. I would never have scheduled an exam there if I know it was going to be considered by an employee that just returned to the company and a trainee. The doctor didn't do any part of the exam, just showed up virtually to see if I had concerns with my vision. My concerns were with my exam but I specifically, and repeatedly, voiced that I wanted the Biofinity contacts, no substitutions. He agreed to that.

From the beginning of my visit to the establishment I was received with a big smile by the staff and without a doubt they provided me with great support during the process of my selection and acquisition of my family lenses, not only did they result in one more sale, but they were more there attending to my needs and preferences, this was possible in a very agile and precise way by Aida, who, with her professionalism and kindness, led me to make the best decision for the acquisition of our lenses.

First of all, we showed up on time for our appointment, and were told that the person in front of us didn’t show up so we would be seen shortly. That didn’t happen, the person showed up five minutes before our appointment and they were taken before us, we had to wait until 15 minutes after our appointments. You used to get glasses in an hour, now they won’t even give you a timeframe, however, two weeks plus is longer than any other place in the area. Then we call to see where our glasses are, at 5 PM when they are open until 6 PM, but the voicemail picks up and says they are closed. They then proceeded to tell me they turn the phones off an hour before they close. Do not recommend.

Their service was great. The glasses that we chose was loose and when we asked them they said it is free of charge. Aida (our seller) was so patient and helpful, and we chose her again for the next time also.

Emily, every time that I have to get a new glasses, you are there for me, like a safety haven for my eyes. You don't forget details that easily someone else will forget, and those detail are that make the difference on my vision. Thank you. You are a great asset to your company. And the Lady and the guy at the front desk, excellent customer service. Thank you all.

1st of all, I went to Pearle Vision because years ago they were the best in class in Ohio. I now live in the Lexington, KY area. I make an appointment at their Fayette Mall store. So I show up. Nothing. They had appointment scheduled, so they sends me to their Palomar store. No appointment scheduled, but I was "lucky" they had time. Two weeks later glasses came in. Checked their store hours and they were closed when I arrived. Ok, I come back and finally get my glasses. Both pairs bad. I call back and came back. They once again redid my exam.