Pearle Vision Reviews

I took my frame into the Palma Cleveland store to have new lenses fitted. When they came back they were not my original flames The records they had were not mine. The rude manager insisted I had these frames for 2 years. I should know what I had been wearing. He would not listen and asked me to leave the store, $860 dollars for frames I cannot wear as they were wrap around my ears which sets off a problem.

I can’t believe that it’s been over four weeks since I had my eye exam with Pearle Vision and still haven’t gotten my eye glasses. When I call them it’s one excuse after another. Lesson learned. Will definitely check out the reviews first. Oh my exam was on 10/20/2025 and they submitted the claim to my insurance company, Pearle Vision received the payment on 10/27/2025. But yet I’m still waiting for a call from them to confirm my eye glasses are ready. Again I can’t believe the long wait and poor customer service. Never again.

The absolute rudest employees saying we had to fill in our paperwork online even after I wasn’t able to fill out the online paperwork because I was told that I couldn’t sign in even though I didn't have an account as-well. I was late to a 4:20 appointment and they said that I had a 10 minute window and I got there at 4:27 and the lady said no and then another 2 ladies said no, that they cancelled my appointment because I was late and didn't have the time for contacts. Then I asked to get glasses instead and they said I should-have been here 20 minutes earlier and said I couldn’t be seen today. And I left and said I won’t be there again.

The appointment was fine. Got my glasses as expected. But when they broke, I tried to reach the clinic to see if my insurance would replace them. The phone number just leads to voicemail, and the online form gave me no response at all. It's been two weeks since I requested assistance online, and the only reply I've received is some AI/form mail about having received my question. I'd go to another clinic if more were covered by my insurance. Private healthcare is the worst.

Arlington Heights location. My visit with Dr. Steve ** was excellent — he is very professional and takes the time to answer all my questions. However, I was very disappointed with the business practices of the office staff. There was no written or verbal disclosure of a “no refund” policy before they charged my card. I only discovered the policy printed on the back of the invoice after I had already paid.

A total MICKEY MOUSE OPERATION, ordered glasses 2 months ago...1st time they called my prescription was someone else's I could see ANYTHING 2nd time, my distance vision was through the bi focal area??? And big focal was in distance area?? STILL WAITING AFTER 8 WEEKS **!! MICKEY MOUSE OPERATION... RUN FROM Pearle Vision.

If there is negative star, I should give this poor healthcare service shop. They are just doing glass business, not an appropriate service. Last year went there. Dr. give me (actually my whole family) glasses. That glass makes me worse in vision. They corrected lenses and give me another one. That also same situation. They said they put something to correct my astigmatism. It never makes me better. This year I went again. They give me another prescription lens, or even Dr prescribe me for sunglasses! Same story. I compared the recent glass with my glass I got 2 years back from another place. The old one is much better and comfortable than their glasses what they give last year and this year.

I am 79 years old, my first and LAST visit to Pearle Vision. The staff are extremely cold, no greeting, have a seat and hand over Insurance Card. I was put into the examining room, a female came in asking for my glasses, not sure if she was the Optician, another female entered the room without introduction, the exam lasted about 7 minutes. As a Senior my eyes have been examined many times, this was not the normal exam. I was handed a card reading, Emily **, Optician..Westminster, California, I was directed to the wall of Frames starting at $250.00. As I said, The Worst of the Worst. I walked out....

Very professional staff. Cared about our eye care more than just giving us a prescription. Very happy first time customer. Proud of my decision to choose Pearle Vision. From the front desk staff to the Dr on call everything was perfect.

They told me in order my my transition to work i have to be in the sun. Not in the sunlight but in the sun. They didn't offer to correct them or satisfy the customer instead told me to put them in the freezer for 30min. They acknowledge the transition had a hard time changing. But didn't offer to redo them. After all the money I spent. I will NEVER go back there as I told them why. They trying to over talk me to explain instead of customer satisfaction. Terrible. If you value your money. DON'T GO TO PEARL'S VISION.

My local Pearle Vision store in Bridgewater Falls, Hamilton, Ohio has the most incompetent employees, including manager and owner. I ordered eyeglasses more than a month ago and they have not been received nor have they provided me a response on when they will be in. When checking on them, they do not call back when they say they will and are very rude. I have had to deal with very blurry eyes this entire time and am very frustrated. I did not know before going to them that they have very bad reviews locally on their website where other customers are having the same situations happening where they are also not receiving their orders. Someone needs to shut them down. They will not refund their customers for their orders either. I am still working to get a refund and am not getting a response. This is not a good look for Pearle Vision overall. I will never go to another Pearle Vision store again!

The person at the glasses counter is a real paranoid! Bad manners and mistreatment of customers! He threw my wife’s insurance card at her rudely. When I asked him to show some respect, he replied that “if you don’t like it, you can leave.“ Horrible experience!

I can describe my local Pearle Vision location in Watertown, NY like this: incompetent, no integrity, and no empathy. I went to this location in person (with my husband, as we were in town) to make an appointment for an eye exam. I spent 10 minutes giving my new patient information (name, email, phone, insurance, etc.) to the employee and she scheduled me for a couple weeks out. I put it in my calendar right then and was looking forward to my eye exam to get new glasses.

Worst experience I’ve ever had here at 14110 N Pennsylvania Ave Oklahoma City OK 73134. I waited nearly 4 weeks for my glasses which were the wrong frames when I finally got them. Apparently nobody bothered to check before mounting the lenses onto the wireless frame. Then, when I tried them on my vision was changed to slant up & to the right. The person assisting me tried to say it was my “astigmatism” which I’ve NEVER had a problem with nor should I suddenly have this crazy slanted vision when I put on glasses supposed to IMPROVE my vision! She’s not the Dr, either! Yet she diagnosed me??? Incredible! I got a refund & I won’t be going back. Terrible service & lies.

I visited Pearl Vision at NAS Jacksonville. The Dr. Staff, and sales team I give an A+ for customer service. I purchased two pairs of eyeglasses in April, the frames are nice but the lens constantly fogs up and smudges. The center replaced a pair due to the a lens coming loose. The plastic or material they use for lens seems cheap. I paid close to 1,000. and I am unhappy. I misread words due to fogging and I am wearing my old pair of glasses. They have nice frames, but I do not recommend them for lens. I constantly clean them.

Scam alert! I went to the Pearle Vision on Lake Street a few months back. I got an eye exam and got a prescription reading glasses from them. Paid over $600 out of pocket. So far, the service was ok. Their lines are long, there is always ONE receptionist who is always answering the phone, and appointments are always behind. Fast forward to today when my frame broke. I went in wanting to purchase a frame. I talked to the same guy who sold me the first frame. I showed him my frame, and immediately, he shook his head and said that they do NOT carry that brand at all. I told him I NEVER set foot in another place. I only came because my frame broke. He insisted that I swapped out their frame, an Armani one apparently, with an over the counter one.

Spent well over $500. They wouldn't honor their own Pearle Vision coupons. These coupons were sent from corporate Pearle Vision in Ohio. They were for a specific store and that is where we go. I have put in 2 requests to corporate Pearle. NO ONE has responded back. I now have a laser involved.

The staff was pleasant and knowledgeable. Dave and Jessy were incredible....They helped with my new glasses and answered ALL of my questions. I am/was very pleased with the service and I will go there again.

I have been getting my glasses here for 9 years. The front desk people were so rude to me today. They kept telling me I needed my spouse’s social security number to get my glasses. I’ve never had to give that before. I never even bring in an insurance paper, I just walk in and they have all the documents needed. They kept arguing with me saying that is not what they do. I got my prescription and just walked out. I will never go back. I will spend my money at a place that doesn’t try to gaslight me into believing something that didn’t happen.

The experience that this team's dedication and professionalism is amazing. The Pearle vision at this store is the best I have ever encountered. The mother and her son Gabriel put you first. They make you feel like it is only you. 7151 Central Avenue in Skokie. They go above and beyond from the beginning to the end. This place feels like family not numbers. They make it their business to know you by your name and hug you on their way out. Amazing right!!

I have been a Pearle Vision customer for over 25 years at the Eden Prairie and Chaska, MN locations. In November 2024, I moved and the Coon Rapids, MN location was the closest one for me to go to. When I called to schedule, staff were friendly and helpful... I will also say that the provider who assisted me with selecting new frames was helpful. That is where the 1 star goes too. The optometrist I saw suggested that I didn't even need glasses based on my exam, which I contested and questioned as I have always needed glasses. She encouraged me to order glasses with the new "unnecessary" prescription anyway in order to "crisp things up". 2 sets of progressive lens eyeglasses later (regular and sunglasses) $$$$ I left.

We've been a long-time customer of Pearle Vision in Wheaton, IL, having purchased two pairs of glasses for my son and myself in the past. Unfortunately, my recent experience was disappointing. The owner Shairoz Fazal is now refusing to provide the elements from prescription from my son’s eye exam, which is essential for us to get the right lenses. It feels like they’re more interested in making money than providing proper service. They charge 5x times the price of glasses compared to online retailers, making it clear that profit is their main concern. They are providing limited info about products and cost and only open up after you engage in buying their product. Myself and my family won’t be returning after this frustrating experience.

Pearle Vision Vernon Hills Customer Representative- Gresilda shouldn’t be in customer service. She is rude, passive aggressive and doesn’t want to do her job. If you ask her questions and scenarios where you can get the most off your insurance she will make sure to cut you off, rush you and passive aggressively comment to let you know that you should not be doing price check scenarios. Ask for Tiffany, she knows what she is doing and will work with you to get the best deal.

I Booked my appointment online and received the email confirmation within minutes. When I arrived for my appointment, I was greeted by the staff who knew my name. Granted it was my first time visiting Pearle Vision. Within the hour my eye exam was completed and I was on my way. The service was not what I expected for an eye exam. The staff made me smile throughout my visit. Dr Amina **, OD, was super nice; she made me feel welcome and we spoke as if I had been visiting for years. I appreciate that they took their time to make me feel like a valued customer. Thank you for making this appointment a great experience. I look forward to my next visit.

At the Seminole City Center location the employee Grayson went beyond helping me with my glasses frames! It was a little awkward for me, but he put me at ease! Unlike other optical stores! I will definitely coming back!

Great place to go. Been dealing with Rose from Surrey Central Mall for years, always great service with a smile. Very prompt, nice atmosphere, and best service I found in the lower mainland BC Canada.

The branch in Windsor mill. We have been using this location for years, but suddenly shut down for months without notice. It just reopened under new management. We were glad it reopened. We went in Oct 2, 24 for exams and new glasses. Staff promised glasses will be ready 5-7 days. Today is Oct 21, 24 and no calls yet. We need a refund of the down payment. We can move to either another location or new company. We'll notify the insurance company.

I didn’t have the eye exam, but I did get two pairs of glasses. One pair was sun glasses and the other pair was regular glasses. Great customer service and was extremely pleased with the quality of my glasses.

My husband and myself had appointments for an eye exam and glasses. They contacted us a little more than an hour for our scheduled appointments to move or cancel appointments. To move from Monday to Friday or Saturday. I asked why, they said they didn't have a doctor. I asked, "Why would you have appointments if you do not have a doctor."

“I’ve been a patient at Pearle Vision for a while, and while Dr. ** has always been excellent, my recent experience with the front desk staff was beyond unacceptable. The two receptionists, both with dark hair—one with glasses and the other with shorter hair and glasses—completely lost their composure when I asked a simple question about billing. Instead of addressing my concern professionally, one of them became hysterical, crying and screaming at me. It was surreal and disturbing. She even slammed papers down, which made the situation feel incredibly hostile. I’ve never had an experience like this at any medical office.