World Education Services Reviews

I am a citizen of India, recently I have used WES services for my education assessment and I must tell you that I have a good experience with them. I have been able to get assess my documents in one month. In my opinion WES is fast and accurate for assessing educational documents. Thanks.

I am satisfied with help and services provided by WES. The website contains all the needful data with frequent asked questions to clarify the doubts. It took bit long time for processing. I have a suggestion in place hard copy please receive softcopy; it will take less time. I extended my well wishes to all the staff members of WES. Thank you.

WES was recommended to me for credential evaluation and I do not regret my choice. My first impression was great as their website gives very detailed and easy to follow instructions. I made a mistake in what I submitted and WES responded immediately upon receipt and advised me accordingly. Once the correct documents were received I got my final document back in short order. Following the progress of my request was easy. Thanks WES.

I am a permanent resident of United States. Originally from Ireland returning to study here in my hometown in the state of Georgia. World Education Services was recommended to me by my college of choice to have my high school diploma sent to them from Ireland. Everything was done so well with my evaluation. Great online and tracking details. Reasonably priced and very timely manner of it all. Super company that I highly recommend. Thank you WES.

I needed my credentials evaluated for the purpose of immigrating to Canada. WES was one of the services recommended by my immigration lawyer. Their website made it a very straightforward process. Additionally, despite the postal strike that occurred during this time, WES was able to perform the evaluation and send the outcome to my lawyer well within the projected time frame.

I appreciate what WES did for me, however I would request a faster processing and time and better clearer tracking information. All the updates that were being shown were very vague to me. I was constantly logging in manually to see the status.

WES' website is very simple and easy to use. It took about only two weeks for my documents to be evaluated. I would also like to recommend you opt for delivery via courier (not regular mail) if you are from outside USA or Canada. DSL's tracking is very detailed which is helpful if you are anxious like me.

Getting a report done was a hassle since day one. My very first report was filled with errors. It took a few months of complaints to get their original report reviewed and corrected. This second report was equally filled with errors some already present in the previous one + new ones. Those errors are for the most part obvious nor did WES tried to defend their report. In six months of complaints and correspondence I haven't been able to get a third correct report done. They completely ignore emails and the customer care is not authorized to deal with the report contents. All they do is replying with automatic do not reply messages that do not relate to any of the questions posed to them. Get yourself a better service somewhere else!

I had hoped to apply for Canada PR Visa, but WES turned it into a nightmare for me. I had paid them ~$200 for my BComm and MComm Evaluation. So I started my evaluation and sent them my sealed transcripts, for some reason they started another re-verification of my MComm evaluation, for which they took 2 months. (Sorry, But if you are going to get in touch with university directly, then why are you asking me to send you sealed transcripts? Never mind!) Now something happened between them and the university, and they cancelled my evaluation citing my documents were forged! Now, I cannot tell who made the mistake - either WES or my university, and WES will not tell me (because it's their "secret") or give me another chance to clear my name. WHO IN THEIR RIGHT MIND WOULD FORGE EDUCATIONAL DOCUMENTS!!!

I have been experiencing issues with WES for about 6 months now! I had applied for my BSc certificate from the UK and WES managed to put the wrong year on my report. When I brought this to their attention it took several weeks for them to acknowledge it was their mistake and to send the new report through. In the meantime they froze my account so I was unable to apply for my MSc certificate. When I did get to finally get my account unblocked and my MSc certificate was sent to them they managed to lose it, despite tracking information and it being signed for by a WES employee! I have lost count of the number of fruitless emails and phone calls I have had to make to try to get the problems resolved, a call center in the US has 'allegedly' no direct links into Canada and I never got anywhere.

I have spent literally 109s of hours chasing my WES customer service and my university. My university tells me that they have not received any email from WES and WES tells me that they have sent the email for last 3 months. Seems everyone of these parties, I, WES and my university is tired of calling each other but with zero progress. WES should contact my university. Set up a contact point instead they are just repeating the same line that they have sent the email and I should wait more. What is the purpose if they can't even establish the contact? I will have to start my evaluation again all over with another evaluation service. Please RUNNNN away from this business. I will miss my deadline for sure.

I had never had to evaluate my credentials. I did because my employer requested it. They "suggested" this company, WES. After my experience, I will surely "suggest" my institution to use a different company. The business itself is quite dubious: you pay them a significant fee and then proceed to do all the work. I had to contact several institutions back where I am from, and get them to send the documents to WES in the way they request them, by mail. My university has online files for all that, with encrypted verification, which would have been way, way, way faster than having to send everything by mail from Europe to the USA.

I have studied from India, both my Bachelors in Electrical Engineering and my MBA I have done from India. I have to get both my degrees evaluated by WES for Canada Immigration purpose. I am a pass out of one of the top B-Schools of India (having 1 year course of Management), WES has named my course as Post Secondary certificate - JUST IMAGINE!!!! Not even Post Graduate Program - but Post Secondary Certificate. When contacted they responded saying they only acknowledge 2 years of MBA as Masters if and ONLY if they are from IIMs and IITs - I mean IIT??? Really??? IIT is such a bad choice for any management program - it is the best in technology no doubt - but for management???? They provide 0 support and have 0 knowledge or credibility to even evaluate any educational degree - I question the educational background of people employed in WES itself.

My ECA report remains delayed by over 8 months now. WES continue to ask for attestation from a board/council that was dissolved in 2007!! Their information is outdated and it appears they do not understand English. I have sent them links from where they can download the government statute dissolving the institution and replacing it with a new one. Despite the fact that my documents are attested by the now applicable institution, yet, they continue to delay my report. This appears a deliberate attempt to prevent people of one nationality from migrating to Canada. My advice, if you are from India, never use WES. Would sending a request for help to the Right Honourable Justin Trudeau help?

WES was indicated by the UCC college in Cranford, New Jersey to evaluated my High School diploma that came from Brazil a few months ago. The school that I graduated was closed and the document came from the Secretary of Education of the State of Sao Paulo, Brazil. The document was picked up from a friend who was helping me out to have it and sent it to me. Unfortunately, The Secretary of Education DOES NOT send certificates to others Countries and only can have it pick up in person or for someone who has my permission and with it ID to prove the identification. So when the document arrived, I went at UCC to fill the WES website up with someone at front desk. The person helped with the paperwork, also a $230 dollars payment and told me that I had to send the original document to WES, as was requested. With included the reference number **.

I did request for Document-by-Document Evaluation from WES. But I have not received the evaluation report, however, their website says the report was sent on Aug 2018 through Canada Post. As a result, I have requested the report again through courier service after making an additional payment of $96.05. But till date (14-Nov-2018) they have not sent any reports. They don't even acknowledge the payment. Contacted them multiple times through their website - but no luck. The customer care number is hardly available. If you have any chance PLEASE DON'T USE WES.

From the time they receive your document, they need a week just to tell you if your document is complete, then they tell you it will take another 10 days to finish the evaluation. If you want, you can use the expedite service that will cost you another $50, remember you already paid $250. They charge you $7 for a standard mailing service with no tracking number (really no tracking number). IF you want a faster delivery it cost you $50 box (expedite service) that does not make sense at all (A USPS first class mailing service takes 2 days and cost less than $10). Overall it cost you $300 and the only thing you really get is scaling your grade on a 4.0 scale.

Issue one - The website indicates that once your international transcript is received by WES the review process is approximately 7 business days. When I called 7 business days after my transcript was noted as received on my account page, I was informed that the review process has not started. There is undefined amount of time needed to before the review can start (what??). I understand international transcripts are very varied and there is some complexity to their work, but just tell customers what to expect rather than indicating it will take 7 business days. If you are requesting transcripts you are likely working towards application deadline to details about timing are very important.

I think this company is a scam artist, collected my money for services not provided. Since September I applied for review of my credits. Called today only to find out the process has not even started, yet they processed my fee for services not completed. AWFUL rated at a ZERO.

I used them to evaluate/confirm my MS degree. Initially they were unclear and only asked for the degree. After several days, they asked for transcripts (I don't even know why the transcripts are necessary. Faking a transcript is much easier than a degree with special encryption). They even didn't reply me why they actually need the transcripts. Anyway, after days, they rejected my transcripts as it is not in sealed envelope. Their blind eyes cannot detect the embossed seal. I could find some sealed one but I am pretty sure it will also be rejected as it is not declared as "official" and I will be hard time to convince and prove them our university does not put any "official" label on the issued transcripts, unless on the single formal one they gave us upon graduation, which was not sealed. The most idiot and dumb organization I have ever experienced in my life.

They had the worst customer service ever. In my transcript, they had three different names for an exact same course. They never take responsibility for their mistakes. You work with them only if you want to see many mistakes.

I completed 3 degrees in the UK at top Universities-- an MSc, PhD, and PGCE-- and hired WES to perform the costly Course-By-Course analysis needed for my State Dept of Education to recognize my overseas credentials. After paying for original transcripts to be sent to WES from the Universities, I realized that a major portion of the PGCE was provided by a cooperating school other than the one who awarded me the degree. I immediately contacted WES who advised me to add them as a credential. I did this on September 5, 2018; I received several emails from WES after that stating that this had been forwarded to the correct department (always forwarding to someone else).

In the meantime I shared my documents again via My eQuals 4 times and it has been viewed by someone on the other end. Then I started calling them to ask what is going on. 2 weeks of calling back every 2 to 3 days these guys had no answer. Finally when I got really upset about it they put me through to Keirra (supervisor). She gave me the same answer that she will escalate it to the highest level etc. etc. and I will get a response within 3 days.

I have used WES for most of Education in the UK. I am really shocked at the level of negative feedback I see on them. I think it would important to make a few points. I appreciate the hard time that some people have due to corruption and mismanagement from some universities in developing countries. I get that. Should WES then compromise its standards and due process to accommodate that? I would think not.

I have submitted my sealed transcripts to WES 4 months back. They had accepted my master degree documents received from Delhi University but asked for the verification on my bachelor's degree verification from the institute. It's been 4 months I am trying to follow up but no one gives proper answer or any solution. They says they will keep sending the reminder to university until university response and this can be lifelong process which will repeat every 7th week. They are not disclosing the department information due to security reasons. Now I have no option to get the information and solutions to this situation. I have written 100 mails to WES but have never got any satisfactory reply on time. They do not help at all in case you need information or support. Very rude staff and treats you as if they are doing a favor on you for free... #World Education Service is hopeless.

I received a Bachelor degree from a college that has received full accreditation from Asia Theological Association, which is the equivalency of Association of Theological Schools in the United States and Canada (ATS). WES however gave me the evaluation result report as "Bachelor degree from a non-recognized institution". That means, I don't even have a secondary school certificate when I use this for immigration to Canada. We should spread this news out to help more people so that no more people would get conned by WES. I was told that ICES would deem my college as a "recognized institution".

This is the worst education company that I have ever seen. I have a major in teaching physics and they reported my major as mathematics education?? They also claimed that my Bachelor's degree is actually a secondary school diploma. I can't describe how furious I am. And I need to use their terrible services to apply for immigration to Canada! God knows what they will make me this time? An engineer maybe?

I had submitted my documents 3 months back using OPTION 2 (Collecting the documents from University with seal and signature on back flap). WES rejected the documents and asked me that the documents need to send them directly by the University. It is contradicting with the details present on their website itself. The funniest part all documents for my wife's education evaluation also sent in the same format and all the documents are similar as she has passed from the same University. WES accepted and evaluated her education whereas they rejected mine. I called the customer service and they are kind of dumb persons, they don't have any idea of the application. Just they will read the details which you can see my from the online portal and they will ask to fill the CONTACT US form. I had filled and told that I have chosen OPTION 2 to submit the documents and I got same copy paste answer that my university need to send the documents.

I am applying to a PhD through Sophas and they will only accept evaluation from WES. WES received my documents in August 2018 and accepted them. A few days later they changed my status to "Incomplete" - They stated my transcript is missing something because my grades starts in year two. The grades starting from 200 to 400 seems to confuse them so I sent them a letter explaining that this a three year degree and that year one start from 200, year two is 300 and the third year is 400. They did not respond to my letter and my status continue to say waiting for documents. I don't know what documents to send them because I don't have a 4 year degree. My anger is however with Sophas for insisting on WES when there are this many people complaining about their business. Someone from Sophas must be a WES shareholder. Shame on Sophas for putting potential students in this fix.

I wish I had looked at WES' reviews first to avoid the mistake of using them. I never write any reviews, so something must have gone awfully wrong for me to write one. WES was very quick to have me make the payment first, but after that the overall impression I got was "we have your money already, why do any work for it?" The documents I needed to be reviewed were sent by my Alma Mater in a very complicated process (it had to come from them, not from me, so I had to waste other people's time) and I kept getting e-mails from WES saying that documents are missing. Trying to call in was useless, because I never got anyone on the phone and writing e-mails usually took >4 days to be answered.

WES is one of the worst organizations I have come across: It is impossible to speak to anyone to discuss a particular case. Questions/clarification can only be submitted in the website — no potential to add attachments. Responses bear no relations to questions submitted. I am now a month after submitting (and I had sent an unanswered query before applying for an evaluation), with nothing to show for it. This “non-profit” will take your money and provide as little as possible to show for it.

If I can select 0 stars I would. They gave me the option to submit my documents through Gradintel and thus I did. I got a notification stating that someone at WES accessed my documents, I thought "great" although the status of my account still said "On hold: we are awaiting your documents." Luckily a friend of mine also applied simultaneously, but they did it through mail. Only because I saw her status changed to "We received your documents. We are reviewing your documents" did I have cause for concern. So I called them. They said they had not received my documents and asked me to submit a contact form, which I did. It said I would receive a response in 24 hours (2 months later and still no response lol).

Norma from WES Education Services had a rude and nonchalant attitude. Lost my degree transcript and did not apologize or offer to investigate. Instead, pointed me to the customer service page. How can you receive one document and lose the other when both were sent together in the same envelope?

I paid 500$ to WES for evaluating my transcript course by course, as I applied for getting college admission. They keep playing hide and seek with me. I sent all the required documents with translation. They keep asking for the same thing and putting my status on hold, they asked me to go to the instructions you took the courses and asked them to send the transcript directly, I asked my family back home to go get it they spend lots of money for getting them and translate and posting the WES.

Dear WES, I've paid for an assessment for 3 qualifications. WES confirmed that they received the documents 3 May 2018. The assessment was completed 3 July, but only mentioned 2 qualifications. I logged an inquiry on 3 July questioning the assessment of the 3rd qualification. Despite me phoning 4 times (and sending 2 mails) since then, I haven't received any feedback from WES. Each time they promise the call will be escalated and I will get feedback in 2 working days, but that never happens. WES also refuse to give you a reference number when you phone them, I find that very strange!! WES - I am a paying customer, please provide the service I paid for in a timely manner.

I have recently used the service from the WES. I asked for correcting the name of the applicant as there is a slight mistake in the name. They didn't resolve it in 7 days and yet they are saying that it has been escalated and will take another 3 more days. Seriously their process is not at all good. Applicant should have control over the account, which is a major software glitch and the second thing is their service which is not at all good. I really think Universities should have their own system to do this rather than depending on someone like this. I never recommend using the services of WES again.

I was completely disappointed with the experience my wife and I had using WES. I wish I would have read all of the terrible reviews online before I paid this organization. READ ONLINE REVIEWS BEFORE PAYING THIS USELESS COMPANY!!! My wife attended an undergraduate college and a university in India which were both highly accredited. She received multiple job offers after receiving her master's degree in India based on the university that she attended for her master's degree. She chose a global company in India and worked for 3 years.

Well, I wasn't totally disappointed with WES service. Though my Application was delayed, And the status of my account was on hold for almost 6 months I later found out the fault was from my Institution. WES sent my credentials to my institution for a second verification, and because WES already said I am not required to do anything. I relaxed. Unfortunately my institutions was waiting for me to Authorise it. So when I needed to send my transcript to another organisations, I was told they have some credentials from WES bearing my name that need Authorisation from me. I paid for the courier service and it was sent to WES on July 5th.

For your own sake please save your money. Most importantly your time. In my case, I paid WES for verification of my documents in Feb 2018. Till date, 6 months later, WES keeps claiming that they have not received emails from the institution I studied at. I am 100% the Institution has sent them numerous emails. A completely frustrating experience. Look at the reviews and take save yourself a lot of heartache. I only wish I had. There are many other options out there eg ECE which I am currently looking into. I am waiting for a refund of my money from WES. A complete waste of time I will never recover, money I spent and the worst customer service you will experience.

Worst customer service ever. I don't believe a company in this 21st century can be so unprofessional. If you are looking to have them evaluate your credentials, you will be lucky if it is done within a year. I have received horrible services in my lifetime, but WES gave me the shock of my life. I can't narrate my experience here because it would be so long. I wish it is possible to give a negative rating. I still plan to sue the company with time.

If I could give them zero stars I would do. Seriously do not use this company. Their customer service is nonexistent - you will wait over a week for any response at all, usually 2 weeks and there is no phone number you can call them on. I needed to speak to an actual real human because I have slightly unusual circumstances and I emailed them with the same question FOUR TIMES, every time they kept asking me for a document which DOESN’T EXIST. The final time I emailed I got no response from them at all. I now will likely miss my deadline to get my documents in for my MSHS and have to wait another 6 months, THANKS WES. I actually think this company is probably a scam.

Here I would like to share my best experience with World Education Services. 2 Months ago, before starting this process of evaluation with this company of course I checked all the reviews about the company, staff etc. As like others these documents are also dire for me. I thought I should try it whatever the results would be. After that my institution sent my papers around July 04, 2018. On July 09' 2018 WES received my documents and started the process at the same time. They took 04 days to went through my papers and finally I got an email again that my process is completed and verified. Moreover, they sent the report on July 13, 2018 and I received on July 23... I'm feeling very good. Thanks to WES team.

WES received my package without WES reference number and my name on it? Because it has been sent from another country that I live in and I called them twice. I kept on hold last time before they answer 13 min and they connect the tracking number to my WES reference number and to my name and my status changed from "waiting your document "to "your document has been received". So in general I'm satisfied with their service because I was little bit pessimist after reading the negative reviews... Wish me luck for the evaluation process to be completed. :)

What a terrible company, service and customer relationships! I am so unhappy and disappointed and dissatisfied with their service. I sent my official documents twice both for my graduate and post graduate education in an official sealed signed envelope. But they have accepted one of them but rejected the other. I've called the customer service. They insisted on that my documents haven't met the criteria. But my documents have met all the requirements. I resent them another copy of documents, I took images before I sent just to keep a proof. But they did the same. They ruined my original documents. They ruined my time. They ruined my money and finally they ruined my application. I don't recommend this terrible company to anyone in the world.

I applied for WES credential evaluation and subsequently sent all the required documents. However, at WES receipt of the credentials, they informed me via email that they needed the credentials to be verified by the issuing institution and have forwarded them to the school. On getting the sent photocopies of credentials from WES, the issuing institution verified the credentials to WES via email. WES however, failed to accept the verification provided by the issuing institution. They resent the credentials to the school with a request for further information. The issuing institution re-verified the sent credentials for the second time, providing all the needed information as WES had demanded on the verification request.

I applied to WES Canada for ECA on April 13th 2018, submitted all my credentials for evaluation as per their requirement which were received on 17th April. The status updated on my WES account page mentioned credentials received, reviewed and accepted subsequently. On 25th June, when I received my evaluation report online, I was shocked to see the result, which stated that the highest rank credential which is Master of Science is of no academic Value and WES does complete the evaluation for other credentials. I am confused as to why my other credentials are not assessed when I have paid the entire fees for document to document evaluation. I have contacted WES regarding this matter through their help center, but they have not replied back and not sure if they will look into it. I need advice and guidance as what to do next. Do I have to apply again to WES?

Our daughter went to college in Cameroon. We submitted her transcript to WES to be evaluated so that she can gain admission to a 4-year undergraduate university in the U.S. Despite the fact that she has completed 2 years at a community college, this evaluation process is required. Anyway, WES has had her transcripts for over 1 month. We have called the telephone number on the website and it is disconnected. They have not responded via their online message system. It has been much longer than the 48 hours in which they say they will respond. They have no other way to communicate with them.

I submitted my documents to WES Canada in April 2018. Till now I have not received any response. I have 5 degrees and each month they are updating that they need additional information from my institution. I went to my institution that is 8 hours far from my place and I asked them to provide details to WES. They did send email in front of me. When I called WES they said they have not receive anything and check back in 2 days. I called them again and they said, "Ask your institution to send it again as we have not received." It seems they are just fooling us. How come an email that was sent in front of me has not been reached to WES. Also, the customer support is too rude when you call them. They talk like if we are asking them to work on something free. We have paid huge of amount of fees and we don't expect such rudeness on call. I heard Canadian are soft spoken and nice people... not sure from where these WES people are.

I have summited my document to WES for the Canadian evaluation for the Bachelor and Masters. I got the reply from them that all document accept for both but they wants to re verify my Masters degree certificate & Mark sheet from the institute (WES has requested further verification from the issuing institution and is waiting for their response). Could anyone please advise how to solve this problem in order to get final evaluation for the Bachelor and Masters??

I requested an incomplete evaluation report for my three and a half years at uni during my last semester at college. I was applying to a program in the US at the time and thank God was accepted. However, a year later, I recently completed my evaluation report along with the degree conferred, and my GPA was drastically changed: from a 3.68 to a 3.02. The new report had shifted almost all my As into Bs that were in my previous report. I am assuming that the evaluation system is not standardized and two different approaches were used to complete my very same report. FYI all my other courses in the last semester were all As; they just changed the scoring system for the three years that I had completed beforehand. Very unprofessional and costly as I spent over $300 while using this system.

Save your money and send your documents to UToronto or BCIT... after months of talking to WES I asked for a refund and I am still waiting to receive my money back! I sent my documents in Late December 2017, my documents were sealed, stamped and signed, however there was an issue, my envelope did not have the school logo. In early January WES received the package and told accepted all the documents except the ones in the envelope mentioned before. Their explanation was "The documents MUST be sealed". I called them asking for a more in-depth explanation but they repeated the same error over and over. In mid-January the school sent the documents again but now with a logo on the envelope. The package was now exactly as the example provided by WES.

My wife's file was transferred from WES USA to WES Canada for evaluation on March 21, 2018 for ECA. Once submitted, we were told that the ECA should be released within 20 days (worst case scenario April 08, 2018). On April 09, 2018, I was surprised that the front desk tell me that the evaluation has not started; and will start only after the approval of the submitted file. I am still wondering if what has happened to me is similar with other customers. I started calling a week ago because I was already unsatisfied with WES USA which was not proactive. Unfortunately, the experience with WES Canada is worst. Hope this feedback could help WES Management to improve, and get rid of employees that chase customers away. I would be happy to know that this opinion help WES team to become more customers oriented. Regards.

I have been sending my B.Tech worksheets each time and I get a categorical reply from WES saying it is incomplete. In my last communication with them, they have themselves agreed that only Semesters 6-8 are required and sem 1-5 have been filed by them. When I resend them that, they have again categorically replied that documents are pending. I have spend a lot of money on this one. I just feel like they're very careless about their work as when I asked them a screenshot for what I received, they send me an excel screenshot instead of taking a camera pic!

I have never received worse service from any company. They respond to phone and email questions as though they were robots, they claim not to receive documents they have in fact received, and after endless delays and contradictory information they have charged me to "evaluate" documents when I was told repeatedly that I would not be charged unless the documents could be validated. Can´t some consumer rights organization shut these people down? Their "service" is basically a scam with a front that allows them to pretend some degree of legitimacy. Colleges should not be recommending that students use this service!

An awful experience! Very lengthy and bad service. You can't make a change by calling customer service and you have to go through lengthy "contact us" page, filling all the information and wait couple of days each time for changes to happen. It is so unfortunate that I sent them my documents for evaluation. In the system, there is an option to modify your request for address delivery and type of delivery. I changed the delivery address to the place that I originally wanted documents evaluation in order to save couple of days.

I have given the World Education Service 1 Star as the system will not allow me to give no stars! DO NOT USE THE WORLD EDUCATION SERVICE. Having submitted all the educational transcripts, certificates, diplomas and other associated documentation as specified by WES they gave me a date of when my application would be completed. I require this evaluation for immigration purposes and for my future employer. The date of completion that they specified was exceeded five days ago, on contacting their customer services department I was advised that the original date was an 'estimate' only and it may take a few more weeks. After informing them that I felt that this is a breach of contract I asked to speak to a supervisor or manager, none were available but I was assured that one would call me back that day. This did not happen.

This is the most unprofessional company I have ever dealt with in my life. I have no idea how they got the privilege of evaluating professional degrees from all over the world. Customer service was extremely substandard and the shipping department is horrible! I paid for an overnight delivery for my documents and UPS received orders from WES to ship 2 day delivery instead. This will jeopardize my chance to sit for a certification exam cause I will miss the deadline. I called and they gave me false information numerous times about their response time. In short, I don't recommend anyone to deal with this company even if they force you to do so. I will complain to my certification organization to stop dealing with them.

WES does not deserve to be in the system. They told me they have sent verifications to my institution since November 2017 but up till now 28 February 2018 and verifications have not been done. What is most annoying is that the institution Ministry of Food and Agriculture in Ghana, says they have not received any verification notice from them. Please my problem is why is WES lying they have sent verifications to them. So if for 2 years and my institution does not respond, my evaluations cannot be completed? It is even shocking that I have emailed them to do evaluation for the rest of my certificates, but still they are not responding. I think WES is just full of robots. Please can somebody in WES hear and read this?

I sent my documents to WES and they rejected my application. The reason they gave is "The document received was not issued by the institution responsible for conducting the examinations (e.g. university, constituent or autonomous college). Mark sheets must be issued, attested and sent by the university or autonomous/constituent college", I personally went to University to get transcript and they mail me in a sealed package, so how they can give this silly reason to reject my application. I called to customer service and a guy to whom I talked repeated the reason. Come on man, I also can read that reason on my account. You just give me the solution and a good reason that if it is in a sealed package from university, how it was not issued by institution. I have a copy of that transcript and it is signed by deputy registrar and clearly mentioned the university name. This is so unfair. Really disappointed after paying ~$150.

Utterly disappointing to say the very least. I will keep this short and to the point. Basically I spent 1 year studying for my certificate and a further 2 years studying for my Diploma. I am now 15 years working as a professional in the Construction Industry. I moved to Canada and used WES to assess my credentials to be able to join a professional body relating to my profession. WES assessed my credentials and said they were equivalent to a one year part time certificate here in Canada. Completely dumbfounded as there is no Diploma in Canada for this course. Only a certificate. I rang WES on two occasions, average wait time on phone is 45 minutes, when you get through to someone they are of little to no help. I emailed customer service to challenge the assessment and also request a refund, they replied saying they made an assessment. End of story. Truly disappointing. Few hundred dollars for nothing. Never use this company.

I submitted my application back in October and until now still didn't receive any confirmation of my document's reception, even though my college and the courier in North Africa have confirmed me that it's been sent. I called their poor customer service and I felt I was talking to some robots without any kind of compassion. Please don't ever do business with these scammers, you will not only lose your money but your mental health also.

My WES Experience: WES Online Application: 13/12/2017. Sending Document through DHL: 14/12/2017. Document Received: 18/12/2017. Status Updated and Went for review: 20/12/2017. Email sent to the institution: 22/12/2017. Institution Verification Done: 25/12/2017. Verification Received and went for further review: 26/12/2017. Evaluation Started: 27/12/2017. Completed: 5/1/2018.

The first time I called, the person not the phone gave me the wrong information as to what I needed to submit to them. This pushed me back by a couple of months. Fast forward to the present, I sent the two documents they were requesting from me, Academic Transcripts and Proof of Graduation, in one large manila envelope. Each document itself was also labeled with my reference number, just in case they misplaced one. They are now telling me that they only received my proof of graduation and not my academic transcripts. Which makes no sense because I sent them in one large envelope. There is no way they received one and not the other. Which clearly means that they misplaced my transcripts.

So you read the WES mission and feel good and see there is a seven day turnaround for evaluations and you fill in your application and pay the money... $247 for a course by course evaluation. They take the money. BUT the seven day turnaround for their evaluation service is by no means accurate. You need to factor in that there can be over a month delay in WES New York Office receiving a document and logging it onto their system. This has happened to me. AND the communications are also really poor - slow, uninformative, inaccurate, anonymous.

The university (that I thought of applying for my Masters) referred to WES.org for GPA score. Within a week from my application submission, WES reviewed the docs; got a notification that my mark sheets were not accepted and looks like they need mark sheets attested by university or autonomous college. Submitted my questions via 'Contact Us' form and got a useless reply after a week and called their customer service to an utter disappointment to hear the same useless reply read back to me. Submitted more questions and made few more calls to customer service; not productive at all and frustrated with this unnecessary held up. The below quoted is the wording that they had at WES.org under required documents: "WES does not accept mark sheets that have been issued and/or attested by the college you attended unless from an autonomous or constituent college. To check if your college has autonomous status 'click here'."

WES needs to understand how things work in the Global South. You can't just automatically presume that the US standards and procedures apply everywhere. I just got off the phone with your staff who said that WES requested further verification but she can't tell me which department/registrar office of the university has been contacted.

This business is revolting. They sat on my documents for a month without doing anything and then decided they could not evaluate my master's - MBA diploma because they needed results from the prep class I took to take the exam. It's similar to asking for grades on a prep test on the GMAT (not GMAT results, result on your mock exams that you did at home or with a course) in order to give you a validation for your Harvard MBA. And when you call, you cannot speak to anyone, only customer reps who have no clue about anything. You cannot contact evaluators, only send them a letter - not an email. You pay a ridiculous amount and they are so incompetent and rude. They hold you hostage because your future admission to some top schools depend on this evaluation of foreign diplomas and they are the worse companies. Serious universities need to stop doing business with them immediately.

Invested: 700 USD, 2 months waiting, a lot of time preparing and writing documents and emails, 1 flight ticket to go to my University and a lot of stress and energy. Return: Nothing! Only some random answers from WES, which not even address my questions nor do they tell me what is wrong. They are absolutely incapable. I followed protocol and prepared everything. My universities and I sent the documents multiple times according to their guidelines and it is still not finished. I gave up, thanks WES, you broke my spirit.

The evaluation is not good, I haven't received all college credits I should have. The evaluation reports should have been sent to 2 schools and my address, NONE of them arrived. Now I have to pay additional $30 PER COPY + $15 for tracked delivery. I've not only wasted months of time but also a lot of money on this agency. I would not recommend! If you still go through WES, make sure to pay for tracked delivery the first time.

WES are the worst company I have ever had to deal with. I have used their services to get my education accredited for my Permanent Residency application in Canada. The website states that their timeline is only four weeks to complete an ECA. It has already taken them 5 weeks since receiving my academic documents to have them reviewed and accepted. On my account they then gave a date of another 3 weeks before it will be completed. It will take them 8 weeks, twice the promised length of time, to complete my application.

WES Canada is insisting that they submitted verification requests to my institution in Ghana but they did not respond. I had to travel from Nigeria to Ghana and found out that WES did not send any requests on my behalf. I have sent numerous emails to WES but they keep on insisting that my institution is yet to respond. This has cost me more than $1000.

Wow. I read the reviews about not using WES for students wanting to study in the US but I said, "How bad can it really be?" I do have an honors degree. Not First Class honors but still... I should at least get a GPA of nothing less than 3 to 3.5. Was I wrong! WES gave me a GPA of 2.5... I am in disbelief! Really? Don't use them if you are wanting to study in the US.

Very, very poor service. Never respond to your emails. I have bought most expensive service from them and got very bad service. I have sent my documents by USPS with delivery notification and only after 3 days after USPS reported about delivery, they update my account and said they received my documents (3 days disappeared!). Then they spend 7!!! days just for accept my documents (really!!! open package and check docs!!!). Now they said 7 more days for evaluation, unbelievable! So, if you don't have other choices be prepared to very bad service and make your plans in advance.

Wish I have read the reviews before I pay the fees to them. I have been calling them over a month, holding the phone for 40 minutes to an hour with no one answering the phone. It is just crazy. I got an email that my university send the documents and those are not complete documents. I want to tell them that this is due to the fact, I got admitted to second year in degree program so there won't be 1st and 2nd semester report card. I emailed them the same but have not heard anything back. If you have not pay them then please stay away from this company.

I never recommend WES for foreign education evaluation. They don't have minimum courtesy to respond to the inquiries. No one answers US customer care number 212-966-6311. No response to email inquiries.

We called World Education Services and discussed having transcripts from the Philippines evaluated. We were told that we could fax the information to WES and this would be acceptable for the evaluation; however, after we paid for the evaluation the story changed. We were later informed that the transcript had to be sent directly from the institution. As we waited a week after we paid for the expedited review, the evaluation was no longer needed as we already had the entrance conference. They refused a refund. As I look back on it now, we should have just disputed the charge with the credit card company. Before you use World Education Services please look at the hundreds of reviews online about this company. If your school gives you options, consider all of your options for a transcript evaluation. In this day and age do not use a company without reading any online reviews about the company.

I don't recommend this company at all for International Education Evaluation. It's been more than a month that I've been sending emails, or even trying to reach them by phone, but the only answer that I received it's "thank you for your email," nothing more, so I have to say that is not only poor service but completely lack of it. It seems more a scam company.

International degree evaluation - Please DO NOT by any means use this company. This is one of the worst companies I've ever experienced. At first they didn't link my degree & transcript to my account. Then they took days before accepting it. After all that I paid an extra $50 for a 3 business day to rush the service when they gave me the option, and guess what, 5 days later I still have no information about the progress whatsoever. I've tried to email them, they mail you back after 4-5 days back. I've also tried to call them, but you'll be waiting almost an hour before someone can attend you. And as a person living outside the states, you'll be wasting all your money on just calling them. So, for me, I will never in a million years use this company again for any service they can provide for me.

I have been trying to reach them by phone, but they don't answer the call. I've sent my documents, but they told me "Your documents didn't meet WES requirements," and I told them "return my documents." After one month I've mailed with them they sent my documents, but I found out, they didn't send all documents. Just my certificate and their report and they fined me $50 + 35 for shipping. I've asked them about my degree courses, but nonsense answer. I've been sending a lot of mail to return the rest of documents, but I've received nonsense reply. I really need the rest of my documents. Please advise me what I should do?

Have been trying to reach them by phone and email for almost two weeks now. They do not answer the calls nor reply to the email. Hopeless service. I don't think this agency should really continue if they do not want to provide service to the customers and I have no idea how do such agencies get approved by NACES.

I will not recommend WES to anyone. Please don’t go for this organization. I have very bad experience with WES which I will share here. 1-I have never seen the customer services like WES, the sloppiest one, they simply don’t care for your emails and calls. 2-Their aim is to make money from peoples only. 3-They are not verifying your documents from your home country/institutions/higher educations. 4-As they say that their reports is based on their opinions only, which means you have to pay and know their opinions about your educational qualifications. 5-I wonder that if they received a verified and attested photocopies from academic institutions and higher education then how they can say that this documents has no value in Canada.

Beware. WES will claim any document you send them as theirs. Paid for a service, submitted original documents in of my transcripts and a diploma. Was told they could not accept my documents and now it is the property of WES.

I don't recommend this Organization for your International educational evaluations. There are few reasons, when I made this statement. They don't understand the International grading structure well and they adopt their own ODD methodology (not general practiced by any other Organization) to allot your Semester Credits. They don't allot B+ & C+ on Semester credits, though your marks are on high end, which puts down GPA drastically, when they multiply with grade points for your GPA. No one answer your phone, horrible customer service. Don't have set of norms/rules, which in turn screw up your life.

I went to my country (Albania) to receive an official transcript of my credits of my two year college. Paid 40$. When I returned to USA, I called the college I was interested to attend and they referred me to Wes.org. Horrible experience. Sent the paperwork. Paid 150$ for it and I didn't get any response from them. I found out by log in the page that my document needed approval from the office in Albania. The document was original, translated and notarized. I don't know what they are looking for. I asked them to return my paperwork since I paid a lot for it... They never replied my emails for two months. Their office hours are 9-2. I am on hold for 40 minutes every time I call.

This company is an absolute scam. After paying a ridiculous amount of money to get two documents evaluated, I decided I wanted to call to TRIPLE check that what I had ordered and the documents that I was having shipped from overseas were fine. I called FOUR TIMES to the number provided on the site (two of the times I called the call mysteriously failed about 10 minutes into waiting, and the other 2 times, I waited over 30 minutes before giving up). I emailed over 4 times and got absolutely no response. I finally resorted to writing to them on Facebook. I got some generic answer about waiting for them to answer via email.

I had to evaluate my grades in education done in India for further studies in US through WES. Though the evaluation went on correct with few mistakes, for instances, my second language subject "Alternate English" taken in Bachelors in University of Calcutta turned to "Malayalam", of which I am completely unaware; location of my college changed from Kolkata to Karnataka; yet the worst part of this organization is its customer care. When my evaluation went to hold due to some unreasonable circumstances, I called the organization some ten times a day, and finally one fine day I got the opportunity to talk to them after a wait of thirty minutes, and yet was not provided with a proper suggestion. Some universities and organizations in US require WES evaluation, but I would suggest anyone and everyone to try out any alternate organization for international evaluation.

I filed my application in Oct 2017, about 7 months back, and during this period I have written them at least 20 times but my evaluation is still not complete. WES is the most inaccessible organization I have ever seen. They don't seem to realize that doing their job fine and in time is so important for people who apply for evaluation from them. Their indifference to the delay in process is baffling. Can somebody tell me if there is a way to get the evaluation done from some other organization. Highly disappointed with WES' level customer service.

My husband contacted this company and specifically asked if they could use the copies he has as the school did not keep his records due to it was a small school in Mexico. The agent said yes we can so we paid $167 for the evaluation. After 3 weeks of no communication and multiple attempts on our end to contact them they declined the case due to the documents were copies, which we were told they would work with. Then it took another 3 week for a refund in which they said they were keeping $50 of it for processing. I contacted the company multiple times about how we would not of paid had the agent not lied to us. ERIKA ** was very rude and refused the refund at all cost. If you have issues with this company, her email is **.

I have sent all the required documents in required sealed envelope through university and even it was delivered as per courier report with the receiving person signature M ** but the site update of WES is telling that document not received and order canceled, without intimating the reasonable cause.

I ordered for the evaluation of a foreign education from WES on January 4, 2017. According to the guidelines on WES website, you must send a WES form requesting the transcripts of your education to your education institution. And that the institution in return must mail the information directly to WES in a signed and sealed envelope. I did exactly as instructed and paid for FedEx courier to WES as charged by the institution.

Do not use WES. They are not competent in evaluations, just a business that receives money and puts you on hold. I asked them to evaluate my transcript from Russia. They told me that my transcript was sent for authentication (even though it was stamped and signed by the university, translated and notarized with translation bound with a temper resistant stamp).

I have worked with this business and I can say that they provide the worst services that I have ever experienced. They charge 50 dollars to cancel an application and what is worst, they cancel the application for you if the documents that you send have a tiny error or they see that your documents don't match their requirements. Also, they never provide information about what you have to do and if you want to contact them. They never answer calls and the respond to every email is about two sentences. If you don't ask for you documents and your money back, they never are going to do it. Be careful, and avoid this business; if you had a bad experience you can make a complaint on the IC3 website.

After more than 1 month that my documents arrived in their office, my status returned to "waiting for required documents". All the documents I sent for my bachelor degree shows "accepted", and also my master degree documents show "accepted", but they are asking for a "degree confirmation" for my master degree. However, in the documentation page, degree confirmation is only asked for "completed doctoral programs", which is not my case. I sent them 3 emails asking for an explanation since March 1st (today is March 28th), but I always get answers like "Your email query has been forwarded to WES Evaluation Department for their review." and nothing more. Each time I send an email I have to wait for a long time for an useless reply. Besides, my bachelor degree documents were already accepted but I can't get the report because of this. I hope I can get a report soon.

I will list down very few reasons NOT to use WES: They never pick the phone and good luck to wait for 10 days for an email reply. They take way longer than 20 business days. EXPENSIVE for this slow, unresponsive service. A friend of mine has 2 degrees to be assessed however WES just evaluated one and he had to wait again for a month for them to fix it. If there is less than 1 star rating I would have given it to WES. Pay yourself a favor and pay a bit extra with any other assessment companies.

I had World Education Services do an evaluation for me, I had been going back and forth with them for several years. I recently contacted them to let them know I did not need their evaluation service and requested a refund, I waited more than 3 weeks for my refund check and the check came but was issued with a spelling error on the name of person on check.

I WISH I would have listened to the reviews that I read prior to spending $250 on this ECA, which I cannot even use. I was okay with the delay in responding and understood this was going to be a difficult process by nature, but this company's COMPLETE lack of communication makes me feel like I was totally scammed. They DID NOT COUNT one of my educational credentials, which was detrimental to my immigration score. When I followed up to ask why they did not count it, they gave me the standard auto reply. At this point, I don't trust their assessment so I'm going to spend ANOTHER $250 to have it evaluated again, by a different company. There are other options - do not use WES.

World Education Services turns out to be a phony organization that makes money on fraudulent promises. First of all, they demand a substantial payment ($152 in my case). Then, they invent an impossible requirement to comply with, like for example a sent-directly original from a foreign school that does not exist anymore. Once the order is canceled, it is impossible to contact WES again and claim the refund. Letters sent to them by the US Postal Service are ignored. WES should be prosecuted.

I did a full course by course evaluation which costs $205. The results was submitted to the University as requested, but WES refused to include a copy of the my transcripts which was sent to them from my college unless I pay an additional $80. This is absurd. I spent $200 (FEES and postage) getting the transcripts from my foreign college to WES in the first place. Now they wanted me to pay another $80 for a photocopy of MY TRANSCRIPTS so that it may be emailed to the University. This is truly exploitation. I urge everyone to pay close attention to these reviews because they reveal a staggering track record. I wish I looked at them before applying.There are better options that can be explored for the this kind of work. There is no contact with customer service, except via a messaging features on their website. STAY AWAY FROM THIS COMPANY!!!

I have very bad experience with WES. It's been a month I did not hear anything back from them neither my status changed. Every time I call them, no one picks up and only auto voice that all the customer representatives are busy. It's very frustrating when you have already paid 250 $ and you don't get any updates or answers. Since last week I am calling every day and stayed online up to half an hour. It's so strange that no representative is free to take calls in half an hour. Very poor service.

I have had the same issues as others that did not get a response nor anyone picking up the phone in their so called customer care department. I don't believe it even exist. If anyone is experiencing this same problem please email me at ** and I will start a petition and send it to the NYS Attorney General to launch an investigation. I am also requesting a refund and their 501C3 revocation. What I am seeing is, this organization is taking advantage of foreign potential students because of their language barrier and lack of knowledge of our system of handling this type of business. What I have done for the students from foreign countries is to pursue the American GED which they can do quickly then use those credentials to get into a two year school then transfer to a four year institution. Let's put a end to this immediately. I have a few friends that are in high place that can push this agenda with a phone call.

I am lecturer by profession and I have always encouraged & supported students in the field of education especially from the lower economically developed countries. I have worked and still work for NGO's around the world and whenever I spot a bright student in these countries I have always encouraged them and even supported them to move to better developed nations where they can get quality education. This in no way mean that lower economically developed nations cannot provide good education but it's due to their circumstances they are unable to get quality education.

Their non-contact approach to customer service, cost me a place in a Master's program! Day after day I tried to make contact via phone and email with no success. After paying over $250, as well as the cost of paying for documents to be sent to them from overseas, they didn't send any of the documents through to the University after they were evaluated. Unfortunately, as they don't respond to emails or calls, the documents are just sitting. The problem has occurred because they have marked my account as 'waiting for documents'. However, the document they evaluated is the only document that they needed to send to the University, the other documents were for another purpose. It is also the only document earmarked for action/sending. I will now have to wait another year to apply to the course.

I'm only giving it a 1 star because there's no negative stars. I requested an evaluation OVER one and a half months ago, and I still haven't heard back from them. They either respond to emails days after you contact them or they simply choose to ignore your emails. When I call them, I have to hold approximately 35 minutes before someone finally decides to pick up the call. On my application, the "status" used to say my evaluation will be ready on the 17th of January. It's already the 25th where I come from and I have still not heard back from them (on my emails or phone calls). The deadline to a couple of the units I'm applying to has already passed. And I'm hoping the evaluation will be ready before the deadline passes for the other units.

Sent my documents almost 40 days back. No update. They never answer phone calls and email responses (rarely) are very automated and of no help. I have tried all ways to reach them but no luck. Does anyone know if they still exist or closed down?

Hello everyone, my experience with the WES was very good and they completed the report exactly on time. I sent the documents as requested by WES. WES confirmed their receipt and updated as DOCUMENTS RECEIVED, and next day to ACCEPTED status after confirming the documents are in order. On the 7th working day, they finalized the evaluation process. I had a wonderful and pleasant experience with WES. My advice for those who want to evaluate their documents through WES, PLEASE follow the instructions in their website and go accordingly. Everything surely work well. Thank you WES and good luck guys!!

I registered for the WES ICAP Evaluation. I made a mistake in one field in the education tab of the application. I mailed to them four times last month and my request has not been acknowledged. I don't understand why it is so hard for them to accommodate my request. I have been waiting for 30 days and my deadlines are closing. I am very disappointed to have paid $296 such terrible and careless treatment. Problem: I have not graduated yet. I am in the process of completed my degree. I selected the "did not graduate option". Later, I learned that it meant that I stopped my course. This is the reason I contacted them.

I have bought WES services in order to evaluate my university certificate in the beginning of December. I have been sending emails to WES for weeks and I have no answer. I am trying contact by phone every day and nobody answers the phone either. It is a total lack of respect.

They stick to their agreement, once you follow their rules. Ensure you read their requirements and stick to it. They always respond to enquiries, just quote your reference number. My evaluation was ok.

My experience with WES was a smooth sailing one. I did not have a hard time preparing for my credentials. I just followed religiously their requirements in submitting the documents and in less than a month my credentials were given back to me safely and evaluated well. Thank you WES for your great evaluation. More Power and God bless!

Hi everyone, my experience with the WES was very good and they gave the report on time. The documents were sent by me as requested by WES. I mailed them 3 times after sending my reports for confirmation. Within 1 to 2 working days, they promptly replied on time to my mail id. I had a wonderful and pleasant experience with WES. If anyone is having the doubt, they can contact me on my mail id ** so that I can forward the replies given by WES to me. Thanks to all... All the best to everyone for your careers... Bye...

NOTE ALL HAVING TROUBLE WITH WES: Reach out to their twitter page: @wescanada (I'm sure the same can be done with the US if your gripe is with them). Dead end phone service, blanket copy and paste irreverent email responses. If you, like me and many others have waited for your ECA patiently and tried to contact WES after the prescribed 20 business days with absolutely no joy: Please do yourself a favor and hit up their Twitter page. I didn't even have a Twitter account until 4 days ago. A couple of friends suggested using Twitter to do the talking for me. Make sure your account is wide open (standard setup) such that everyone in the world can see your post. Additionally link other relevant pages to it, such as this one (@ConsumerAffairs) and CIC (@CitImmCanada). And just like that, magic beans the ECA was completed. It was as if they had everything ready all along.

My documents are delivered to WES at 9th November 2016 and I made all payment via credit card but after completing 1 month I still did not received any report. I emailed 2 times. They replied, "Check your account regularly," and if I tried to call, no answer...

I created a whole account on this website with the express purpose to review WES. This is truly a shade business and company. I sent the various documents off as specifically requested. 3 weeks later I get an email saying my transcript has not been accepted. No other explanation as to why it was not accepted. Did I send it wrong, was there not enough information or was there something else they required. The whole process has been somewhat of a guessing game as to what they actually want. I'm English and I even found their use of language and explanations difficult to truly grasp. It is as though they write things obscurely on purpose to create confusion. I wrote 3 emails and nearly 2 weeks later I finally hear something and it was two sentences. Transcript not accepted.

I tried to contact WES via phone more than one and they never answered. I also email them for having important information. After reading all that negative feedback on WES I decided to contact another evaluator, GCE. GCE was extremely efficient, they always answer to the phone for information and, after I paid $240 (express mail included) for a three day rush service they completed the course-by-course evaluation on time and sent the report with an overnight express mail to the academic institution I wanted to enroll. I strongly recommend them if you want to be sure your evaluation will be done in time.

On 9/22/2016 I made a full credit card payment of $249.00 for a foreign country higher education evaluation. I complied with what was requested, which was to submit copies of all transcripts and not original. I finished that level of education abroad, 30 years ago. My grandmother took 6 months to gather the information and mailed it to me. I made copies of all documents I received and mailed them to WES following the instruction online by WES. Couple of weeks went by and didn't hear from WES about the status of my request. I attempted to call several times, unsuccessfully, at times for over 45 mins only to get hung up on when they answered.

One of the worst services I have ever encountered. Almost unreachable by phone or by email. Whenever when you are calling you should wait at least 30 minute and there is no fact that they are busy. Information that you can find on the site or can get by representative is literally nothing. They just continue saying same sentence as a robot instead of normally explain the situation. I have finished my University with honor, but WES said your GPA is 3.47 and there are a lot of C marks. No one could answer why they "evaluate" like that. I am really going to complain about this organization whatever it would worth for me.

Hi WES, We have good technology now... I would request you to implement online uploaded documents for the verification. However, we will get the stamped and signed transcripts from University/Institutions from authorities. So that I will reduce cost and time, reduces risk in misplacing document and also avoid delay in receiving oversea couriers.

I order WES service to evaluate my undergraduate degree and transcripts after I was enrolled in graduate school. I want to say this company really really sucks! Their phone contact option is a total waste and I called them like a thousands time and no one answers after they keep me wait for a long time. And they only reply emails after three days which means if you have an emergency situation you wouldn't be able to contact them immediately.

So here's the deal: I honestly think they're out of business and there's no one there! My emails never get answered. They are only open 9am -2 pm EST. (I mean who does this?) And every time I call within this time frame an automated message says "due to high call volume no agent can pick your call". I created a login on their website and forgot password. After I request a new password it simply goes to an error page. Now since my birth date and name is associated with it, I cannot create another account unless I create a new email address!! This has been my worst experience with any website; third world countries have better websites and support than what WES has!

I first opened my account with them in May 2016, then opened one for my husband. The university in South Africa sent forms to them but they did not accept the forms as it was not from an institution recognised by them. Instead of then requesting further information they disallowed the forms. South Africa since the new government has changed some names of organisations and procedures. I then contacted another company in South Africa to handle the authentication. They immediately did this and couriered the documentation to WES.

I recommend WES for everyone. They do their job perfectly. But, you have to send your documents exactly according to what's written in their web site. After I sent my documents, I read the reviews. You scared me to death with all these negative experiences! But mine was very good. They have finished my evaluation report even one day earlier than the expected date!! Wow!!! Thank you WES.

I am so disappointed about WES. I submit my original transcripts and I am still on hold for 4 months. I missed fall semester already and I decided to cancel my process. They sent me an email recently in this week saying that so sorry about older mails that I even did not received other mails and they gave me a name and a number. That guy is not responding my mails. I cannot explain my frustration that I am not able to enroll the colleges that I want because of WES issues.

I want to apply US Master degree and the school accepts WES evaluation. I send all official transcript to them. After about 2 weeks I received my evaluation report with GPA 3.0 which is acceptable to the program. My evaluation status showed completed and I can order any additional copy to any other university. I had very good experience with WES.

WES sent my documents back. My issue resolved!

I sent my evaluation to WES as I thought they do a better JOB given the amount of experience they claim they have. My 12 courses taken in UK with a NON-Awarding Institute was made equivalent to a 4-year college degree and the membership certificate (non-degree) was made equivalent to a degree certificate by WES. It is utterly ridiculous the way they just made that such a short course - of less than 2 years of study they made it equivalent to an full - 4 years college degree in USA. They do not offer any explanations what made them to do that. Their decision is final. Some Universities have made them the only evaluator acceptable, which is double crazy. They really do a half-hearted job with zero diligence work. I would NEVER recommend anyone to go to them for evaluation, they also charge a premium fee for a crappy, sub-standard JOB! I requested re-evaluation - and that came out with no-revision made!!!

Had to order a WES review of my Canadian degrees to apply for a US graduate program. Followed the directions online and had no issues. Was updated in a timely manner on when documents were received. The evaluation was completed before the expected date I was provided. Added UPS ground for delivery so I could follow tracking. Once documents were received - less than a week processing time to delivery.

In 2003, I have decided to evaluate my credentials through WES. I've sent them all documents they required from me. After 6 years I asked them to send the same transcript to another college, but unfortunately, they ignored all of my requests. I've been asking them by emails, faxes and I've even sent them an official letter attention Mariam Assefa - CEO of WES - with no such response. I don't know why they are doing like that. All their concern was to collect $280 from me. After that you will be completely ignored. I am sure thousands of students were and still suffering from WES. I advise all students, don't apply with WES to evaluate your credits because they will ignore your request completely at the end.

I recently wanted to use WES services to evaluate my diploma. I sent them my documents, including original diploma and my original school transcript along with payment of $204. My diplomas was returned back to me because they needed it Apostilled. However, I never received my transcript back. I called numerous times and spoke to representatives to get the remaining document back. However, I did not get a clear answer on where my transcript was. I wonder what should I do regarding this matter because the only option for me to get that transcript would be to travel to Russia and get it from the University there. And this is absolutely not possible for me to do that at this point.

I applied online to get an assessment with World Education Services last Aug 2 2016. I paid $284.76 to get my college grades evaluated. I courier all required documents to World Education Services. And I received an email saying my transcript has been rejected. I've been calling World Education Services and sending them emails about my documents being rejected but They never got back to me. They rejected my documents even without telling me what is wrong. They never contact me (as per their website - World Education Services will contact you if you have problem with your application) but they never did. I didn't even get my evaluation. And now I'm late for the college. DO NOT TRUST WORLD EDUCATION SERVICES. They just want your money. They don't care about the customer. It's very frustrating working with World EDUcation Services

I decided to do my evaluation with this company. So, I gladly had sent them my documents with a pre-payment of the full amount. They started requesting additional information, which in essence was completely absurd. Check this out. I had all the necessary seals on my documents. However, that was not enough "proof" that those were legitimate. I would have to have my original documents sent over from NYC all the way back to Ukraine (estimated 14-20 days), have some other company to look at it, then have it "verified" by that very company, which has no relation to my university whatsoever, and then that third party company would send it back to NYC for further evaluation (14-20 days) plus initial evaluation approximately 20 days. Isn't it insane?

I have evaluated my International High school, Bachelor's and Master's Degree from them and the whole process completed in 2 months. This delay happened due to my mistake in sending stamped and sealed degree and transcripts to WES office. After they received everything in order then they only took two weeks to process the whole report. Don't bother bad review about WES. Try yourself first and follow instructions properly.

This is the first time I ever have the need to file a complaint. The day I applied and paid my application, I also asked my school to forward my official transcripts. I graduated from a respectable UC in the US with double degree. Never would I expected that today, a month and a half after I applied, my result is still not available. My lawyer's been asking about it, and my ECA is the only thing that halting mine and my husband's EE application. I called almost 10 times, each time I waited for about 12-15 minutes. I got a hold to them once.

Stay away. I have no way how these people still in business? They kept my wife's paper for month and every time I call they comes up with different excuses after long waiting time. When I cancelled they charged me almost half the money even though they did nothing. Big scam company.

Too bad that the majority of the universities and colleges accept or suggest this crappy agency, and even way worse that I did not research reviews, I agree to the brothers and sisters here. My school sent the transcripts. They accepted them, had to pay everything, I have a degree! I passed my nursing boards, wanted to continue my education and apparently this fraudulent website or agency came up with the option that they could JUST write a letter saying that my 4yrs were just a preparatory (reallyyy?) with no degree or equivalences so at the end it was not possible to evaluate course by course. Many times I asked why and the only response it was, "Well that's what it says in the computer" (well hello, I can read either, her system is the same apparently that I have.)

How is such an obvious FRAUD company allowed to exist in the USA. I had to pay online first. Then tried to ask them about my documents because I would hate to send out everything and it be returned for silly stuff. Then realized they have no contactable number. Took numbers showing up on credit card debit, 212-219-7307 but Eastern Asian sounding voicemail's every single time. Found 2122197330, 212-966-6311 on Google search. Nobody responses, nobody talks to you, no place to leave a message. So emailed my question everyday for 2 weeks, till finally I said, "please forget it." Just refund my money... cannot work with you.

I sent in my documents and paid $160 for a course by course evaluation. I sent all the documents, which showed an accepted status online, but it's been 1 weeks and they have still not started the review process. I called (about 30 min wait time) to ask about the status and the rude customer service person told me that they are very busy so I had to wait for as long as it took them. I told her that I needed the evaluation for a visa and she said that did not matter.

My wife submitted her degree certificate from her college in Spain for a course-by-course evaluation (not the actual detailed transcript) in Apr 2016, and paid $87. She had previously gotten a US equivalency of the same exact degree back in 2003 as being "Masters and Bachelors" degree. This time around she wanted to get a course-by-course evaluation for her work. But WES came back stating that the US equivalency is "Bachelors" degree only and due to the way the program is conducted, they cannot do a course-by-course evaluation. Our contention was that how can WES's evaluation change and make it from both a Masters and Bachelors degree to only a Bachelors degree when nothing had changed in the course (how can the course from Spain be downgraded in such a manner.

I sent my original document to evaluate my degree... Not able to contact them by fax, by calling there is no email id for such big ORG. Looks like they have auto formatted email replied... No one is reading what you are asking... With big organization employee is like 5th grade. I like to give no star rating. Still have question for myself why I have to pay three time for UPS 2nd day service to return my document. And they have statement that if fail to pay you might lose your document. Why this company still open and valid for this type of service.

I requested WES to evaluate 3 credentials in October 2015. The processing was taking a long time. I later asked WES to release 2 of the evaluations that has been verify and release the last evaluation once it has been verified. The 2 was release. All these within 2 weeks. When I asked for the WES to release the last evaluation, they refuse. WES asks me to pay another money. There was nothing on their website that state I could not make the request I made. This is simply exploitation.

So I emailed them regarding my evaluation. They did not provide any answer to my question, Instead, this woman called Erika just sent me a link of their website. She was not helpful at all. So I called the customer service. It took forever for them to answer the phone and the woman on the phone was incredibly rude. She said she could not fix my problem, that I have to email them again even though she understood my problem and she had the answer. I asked for her name and she hung up on me!!! This is the worst customer service experience I have ever had in my whole life and I live in NYC.

I made a Yelp account just to express my frustration here because their customer service didn't do anything about my complaint. I emailed them a week ago regarding my order cancellation but they just got back to me and told me they're taking away 50 dollars as the cancellation fee. I asked them where it's stated on their website and told me it's by the faq section.

Punjabi University, Patiala sent my transcripts for evaluation to Canada on 23rd Nov 2015 but till now neither WES has got my transcripts nor they are traceable. I don't know what to do? WES account is showing that they are still waiting for my documents. Who is responsible for that?? All my money is wasted and I am hopeless now that my documents will be evaluated or not.

They will not accept calls. They didn't give me an evaluation on a course I sent them and still charged me. Wouldn't speak to me about it, just told me write to them and then they would give me an automated reply that had nothing to do with my question.

I wish I knew before choosing the schools I decided to apply. The good about this agency is that the evaluation was done and money was not stolen. Although its prices are a total rip off. But they think they are a monopoly. The thing is that people don't know that many schools do not require official transcripts until you are actually accepted to the program. And some schools give you options of getting a different agency's evaluation. I wish someone had told me before to do my research and pick a different school. It could save me a lot of money, time, and worries. Anyway, my complain is the same as it is of others: very high prices with zero customer service. I think it should be investigated by consumer rights advocates as a possible class action suit, but the only people whose rights get abused are foreign people.

I read all these reviews after I had sent my documents to WES for evaluation and I got pretty scared because of all the bad things I read. But nothing of that sort happened to me. Everything went on well despite the fact that it took a few months to finish and you hold on for hours when you call customer care. It was very successful. A piece of advice to anyone who wants to evaluated their credentials through WES, follow the instructions and go accordingly. Everything surely work well. I promised to write a review if everything went on well. Thank you W. E. S.

I have received the credentials evaluation which has incorrectly evaluated one of my degrees. I wanted to know what is the reason for this issue but all my attempts to contact WES via phone and email have been futile. After calls are directed, the music just keeps playing and no one ever picks up. I have attempted multiple times. They never responded to the emails I have sent through WES services page. So if WES makes a mistake in your evaluation it is going to be permanent.

Like most of the other reviewers, I found this service to be deplorable. I applied to have my credential verified, according to the instructions on the website. My documents were sent but somehow were unacceptable. No explanation, no answer to my emails or phone calls. Why the hell the government of Canada recommends this service, I'll never know. What a ridiculous waste of money and time.

I have received the envelope for my evaluation report from WES. However, the envelope was not sealed with WES stamp, is this normal or new process? I have send them a query through their website, still awaiting for their response.

Went online. Paid 20 for service. Sent the papers and they said that they are insufficient. How is this "institution" still in business when it... Government, anything??? Can't use another company because this is the only one schools will take yet they do nothing of what they advertise. Really, really disappointed.

I fortunately got my assessment done at once without any document rejections, but have heard from multiple people that WES rejects documents without stating the exact reason. Also, when I registered for WES, I chose the normal postal delivery method, but I never received the hard copy of my evaluation certificate. On dropping them a query to at least share with me a receipt no, they replied they can't track it. I've to order a duplicate report now, choosing the courier delivery method.