Strayer University Reviews

I am not the only student with this issue, and it seems as if I have no where else to turn because I am getting brushed off. I have proof from financial aid that the money has been sent and when it was sent. I just want this matter looked into so that no other students have to deal with this type of unprofessionalism. No results as of yet I cannot get a straight answer from anyone on this. I have not been able to get other supplies needed for school because the delay in student aid.

The dean who called me delusional could never, in three quarters, remedy the situation. Another instructor, who confided to me she had got all her degrees: BA, MA and PhD online, could not understand why a student would not paraphrase directly from the book to answer her "discussion questions". She thought that venturing any opinion of one's own on the part of the student was "bad". Such a simplistic view of education is not usually characteristic of people who graduated from high school. Again, I felt I had no resolution to her grade.

Thirdly, in a course I was taking this past Summer, I fell behind because I was confronted with having to drive across the country and with illness, and I told him. I got all the work to him by the end of the course. Not only did he not grade it, but he left me a nasty email stating that "It just doesn't work this way, sir". His arrogance and deliberate misunderstanding were shocking to me. I was told that to dispute this grade (an "F"), I needed to talk to the dean and only that dean (the one who called me "delusional").

I lost a ton of money in loans that I will have to repay trying Strayer's "online university". Not only were some of the instructors irresponsible and seemingly unanswerable to anyone, but the administrative functions are horrible. For the Summer Quarter, the university decided to use blackboard for all its courses, with the result that even to register took phone calls that one had to wait up to an hour or more to have. One was directed to online solutions which were claimed to be easier for us (students). Of course, they were not and they just wasted more of one's time as a student. I found that I was not even properly registered in the course I was taking until the second week had passed. I had spent infinite amounts of time trying to get through the bureaucratic red tape, which was close to impossible to deal with, no matter how earnest one was.

Sadly enough, those personal trips to the campus still never resolved my issues, but I had to reach out, and take those matters to other campus directors in other regions of the country. First, I address my problems to Mr. Cliff **, who once said he researched it, got in touch with the local campus himself, and was able to resolve them without any delays. Since he was promoted and transferred to another region, I have dealt with two other gentlemen who, like Mr. ** corrected the matters at hand. I got the same responses from them, "we are working on it, and we'll call you back". That never happened, instead, I received no follow-up to any issues that I brought to their attention, and to make matters worse, the local campus director that's there now, actually caused a major problem with my student account, that took months to correct, and had to be resolved by Mr. Charles ** from another region.

I've had them decrease my federal loan amounts without prior notice, to withdrawing me from classes without prior notice, and charged me for over $1,800 for those classes this term, to not changing my program of study, after I submitted proper documentation to do so, they lost my income tax documents, had me take classes I never needed, didn't release my refund after five weeks or so, and they don't return phone calls or emails. For example, the semester is over, and my financial aid was just posted to my account this week, the last week of class mind you, now I have to wait for another seven days, before I get a refund, that's if they don't come up with any reason to keep my money. Save your time and money.

This university is in it for the money. Ive reached my maximum loan amounts, because they charge twice as much for classes. I could be done if I would have went back to the University of Alabama. $3,600 for two classes should be a red flag for anyone returning to college, and are serious about getting their degree. I have lost all faith in their ability to meet the requirements, and dependability of a university. I'm in the process of transferring to another college that costs less, and has a better reputation.

Because I graduated with honors, I was contacted by admissions to re-enroll for the Master's program offering a $5,000 scholarship. It sounded like a great idea, so I re-enrolled and started December 3, 2011. In the past, I never had problems with Strayer, but returning to them for the Master's Program have been a nightmare. Prior to starting class, I paid the small balance owed and applied for financial aid. Of course, I still never received my actual earned Bachelor's degree in the mail despite the fact that I earned it, and didn't owe the school any money. I called consistently and all I would get is brushed off. At one point, I contacted and went to the school several times before anyone actually looked at my account to find out why I didn't receive my degree. Apparently, I didn't know that I could be enrolled in both the Bachelor's program and the Masters program at the same time even though a grad fee was paid. I marched, and my transcripts showed that I earned my degree already. Needless to say, it finally got fixed and I received my actual degree on 11/12/11.

Now, 10 weeks in to the semester, I still have not had my financial aid posted to my account, nor received a refund even though I was approved for additional funds. Like everyone else says here, their customer service sucks, none answers your questions and you can't speak to this mystery corporate office that everyone in the business and financial aid office talks about. I am beginning to think that there is no such "corporate office" and that each campus really handles their own problems. Some of the local people at the Charleston Campus are very helpful and do make an effort to resolve some of your issues, however, the rest, just blame everything on the new computer system and its glitches.

Like everyone else else, once we apply for funds and get approved, its our money and Strayer should not put a hold on our funds, nor resolve the issues to return the refunds to the students. For starters, you can't refund money if you don't post it to the account, but yet every day I check, I continue to show a balance. Then like some people, they attend classes, complete, but Strayer never does what they supposed to do with the financial aid that the students apply for then they expect you to pay out of pocket for their mistakes.

All I want is what is owed to me and for their financial aid office to take responsibility and help the students.

I visited their Facebook page and realized there were many more students with the same refund issues. Strayer addressed a few complaints with instructions to email concerns. Excuse me, but your business office is well aware of who owes what. Students don't need to inform Strayer's employees via email that they are owed money or that their balance remains unpaid.

After being very frustrated, I tried to call and call and call. The phones are rarely answered and they do not return voicemails. I had to go down to my home campus in order to talk to someone on three different occasions and received three different versions for the delay. The final version was, "We haven't received your funds yet."

So I emailed as instructed via Facebook. Two weeks have passed and I have yet to hear from someone addressing my email. The email that Strayer suggested, students with issues, send! In addition to poor communication and failing to disburse my remaining funds, the school "accidentally" signed a large group of students up for on campus classes that enrolled in online classes.

To our surprise, we discovered this during week 1 of classes. Those I spoke to, who were affected, suggested that the mess up was bizarre and expressed their frustrations with Strayer this quarter. If you are a potential student, consider another university. There are too many mistakes made by employees regarding paperwork, data entry, or "glitches" in software in this organization! They are a for profit university, which should be an excellent advantage. It should mean that students'/customers' satisfaction is a priority, issues are quickly addressed and corrected and communication is essential. In this case, none of the above apply to my recent experience. This is not how a business should operate.

In 2010, I continued to go for my Bachelors Degree, which was the biggest mistake in my life. In week 7, I found out that I am taking a wrong class. Mind you, I have not received my refund yet, plus, I supposed to be getting a refund back from this class including books. Strayer has made several mistakes and now I have to fight to get my money back. My loans are to the limit and the remaining seven classes, I have to pay out-of-pocket because the Pell grant will not cover the classes.

I don't know what to do; this school has messed me up mentally and financially. It's almost the end of the year and I have been passed around like an offering cup. I want to file some kind of suit against this school for what they have done to me. I am having major chest pains and my blood pressure has sky rocketed through the roof. I have been lied to constantly about my refund and no one can give me a straight answer. I also believe that they have cheated me out of my money. I have all my records to prove that they charged me for many things I did not do.

Please help me. I want my money back, plus a settlement for pain and suffering.

They told me I was $1,500 short and that I maxed out my funding. I personally find that impossible. I called again and told them to give me my Associates degree since I was told I completed that. I paid the $150 fee and have not received any diploma as of yet. It has been 4 months. I called in August 2011. I was suppose to have graduated October 2011. I am disgusted and extremely upset because I now have to start paying back school loans on an education that I didn't complete because of incompetence on the school's part. I should have been told in advance, before enrolling in the BA program, the amount that I would have been eligible for, instead of just enrolling me. This to me suggest the school is all about money and not about the welfare of their students.

I tried calling Strayer today, and the machine say all circuits are busy. What a bunch of bull. The same day you make changes to my account, all your circuits are busy. I do not understand that at all. I am withdrawing from Strayer, and my money need to be sent back to my lender, because I refuse to pay the money I didn't get. Someone need to do something about this school.

My experience with Strayer has been full of lies from their office admin staff. I am working on my Master's and after having attended a real University that wasn't profit-seeking, I can honestly say this school is a waste and it should be closed down ASAP before further damage is done!!! I predict that if Strayer doesn't get it together, their CEO will be in a lot of trouble really soon!!! Whatever you do, look deep into this leaching greedy school or you, too, will be writing a complaint!!!

After my degree conferral, I was told it would take 10-12 weeks to receive. Around the 13th or 14th week, I began calling my home campus. They told me it should be coming in. I just found out about 3-4 weeks ago that some of my credits were screwed up and that I hadn't been awarded my bachelor's degree. But get this; I'm currently in my second quarter of my master's program. I can't get help from anyone in the Business Office. My friend is so lucky that this is her last quarter at Strayer. I do not recommend this school to anyone. This is the first time there has been an issue. But as I've read the comments, it's not just my campus. It's the school in its entirety.

Currently November 18, 2011, waiting for Dean to call me back. I'm so upset and I was a happy student at Strayer now. I can't express how I feel right now. I have truly lost respect and will no longer attend there after this last class. I will obtain my Masters somewhere else, hopefully that school has staff that knows what they are doing. I will make sure I tell people my story so others won't go through what I'm going through. I'm ready to call my local news station.

My bills started to get behind and cut off. They didn't communicate well and when you tried to talk about your check to them they just brushed it off. One of the financial aid advisors told me that my check was only $800, as if I shouldn't be worried about my money. I don't care if my check was only worth $10 it's still mine and I earned it. My check was late and my internet was cut off, so I wasn't able to do my work online. They dropped me from school because I couldn't get my work done. If my check was on time my internet would have never been cut off. Strayer you should be ashamed of yourselves.

When you sign up for classes, and sign for your loan (because we all know how expensive Strayer is), they should give you the excess money back, right then and there. Pshhh! Cut the check when you sign the promissory note, and then you won't have all the horrible reviews about the refund process. They cant do this to us, the Department of Education law states that, they only have 14 days to disperse the funds back to us, and it has been like 21 now. Something needs to be done. We just need to riot at the school or something. Boycott or something. That's how things were done in the past.

They are unorganized and incompetent, trust me when I say this. This school is only out to get you in debt. Everyone is so helpful when it comes to enrolling you and getting your money, but as soon as their times for disbursements, they stop answering the phone and you start being ignored. Students are so not important to these individuals. They can care less about you financial situation and constantly lie to you over and over again. This is ridiculous. Strayer University is a drastic mistake. You will be up a creek without a paddle.

In other words, this school is a scam and they are taking advantage of people and their education. I lost two years of my education because I cannot afford to pay $6,000 out of my pocket in order to get my transcripts. Everyone, beware. Do not attend this school.

Prior to my graduation ceremony, I receive a letter from Strayer University financial aid office, stating that I owe $4,000.00 I called the financial aid office and they told me I owe it because they waited one day too late to submit my paper work to my lenders and it is my responsibility to pay Strayer University. I have submitted a letter to the financial aid department for an appeal over a month ago. When I contacted the Director at Strayer University, he told me that I needed all the emails from 2010 from the young man that I worked with, who was no longer in the financial aid department, before he could send the appeal in to higher authority.

I have consistently had to stay on top of them to process and submit documentation to their centralized location - documentation, I might add, that they told me they already submitted. Every time I inquire if it had been submitted (knowing that it had not been, based on their computerized student data system), I would get a response saying that everything is fine. Whenever I contact the business office, which is usually two to three times a week, I am given an explanation by the front desk that they are busy or always in a meeting, or I am sent to a voice mail. When I do leave a voice mail, I never get a call back or the problem is never resolved from the message I left. I stop by there at least twice a week just to try to meet with someone in the business office to get my classes finalized, and I keep being told that they will do it, but it doesn't get done and my classes get dropped after five days.

Unfortunately for me, there is not another school locally that offer the accounting certificate program they offer, otherwise I would not continue my enrollment with this establishment. As a student already having a graduate degree from another institution, I have never encountered such difficulty and resistance on the part of staff members to help guide students in the enrollment process.

Strayer University also has their institution set up where you are unable to contact their main branch to assist or discuss concerns. I contacted their 1-888 number and was automatically directed to the Charleston, SC Campus location, where I attend. My experiences with this institution have been so awful that I have considered dropping out of the program I am in. I would love to determine if there is a board that can be contacted to initiate a review of this institute's practices, as I am not the only student experiencing these problems.

With all that was going on with my mom being sick with cancer and me constantly in and out of town, I didn't realize I haven't received any letters from Strayer since I left school. So I called Strayer on Sept 28th to see about registering again for winter classes. The girl I spoke with, Jasmine, couldn't even find me in their system. She said this may be because they had changed over to a new computer system. So finally after me giving her all my other personal info, she said it's weird that she sees my name but the address does not match. I said I haven't moved so maybe it's someone else. She asked for my ss# and my DOB and then she said, it was me she saw in the system but with the different address. She asked me if I recently moved, I said no!

When I asked her why did someone change my address to another state and a different phone number, she said it might have been a computer glitch. She then proceeds to tell me that I have an outstanding balance of $645.00 and it's been sent to collection. I said how can I owe money that has been sent to collections when I was never notified that any money was ever owed to Strayer. I never received an e-mail, a letter, not even a phone call about this money I allegedly owed since I left school in Feb.2011 and it's now Sept 28 2011. She then says it could have been because of my change of address, I then said, "Who changed my address?". She couldn't give me an answer.

I reiterated that I haven't moved so why is my address different in their system? She transferred me to the finance office where a Mr ** proceeds to tell me he understands me being upset but all he can do is give me the number of the collection department so I could pay it. I quickly calmed myself down and asked to speak with his boss, the Director of the school, Mrs. Wylette **. He gave me her name and connected me to her desk; of which I got the her voice Mail. So I left a message.

I thought this is just not right. I then did some checking and found out that what they did. Not notifying me is a violation of the Fair Credit Billing Act (FCBA), failure to send bills to your current address. Because someone has changed my home address and home phone number in their system, they failed to send bills to my current address. What's worse is they they don't know how or who did it. The same month I dropped out...Really! I never received a call from Mrs. Provo, So I sent her a registered letter about the error Strayer University had made with my account. Still no response!

So now because this is in collections, it's on my credit report and affecting my credit score, which before this I had nothing delinquent on my credit report. This is also affecting me in finding a job because I'm unemployed and companies always check your credit. I also cannot get my almost 2 years of class credits from Strayer so I could continue my education at another school. Strayer University has totaly messed up my life and after doing some research, I found out Strayer has been doing stuff like this to alot of other students. Why is Strayer University being allowed to continue to do this to students while still taking our money?

The next semester, my GPA was more than the required rate, and I was on schedule with my classes. I received a email stating my FA was suspended, because I didn't have the required GPA. I contacted my director. She was clueless, so was the dean. They would not give me any number to the corporate office, who is the person who issued me the email. I have a bill of $2,000. No one seems to know why or know how to fix it. This school has given me nothing but problems from day one.

I was told that since I normally take 3 classes at a time and I would be left with one class to complete, instead of paying a high tuition cost at Strayer I city, I can take the class at a local community college for a cheaper cost. I did just that. I completed the course in May and went to my campus (Strayer) to complete a transcript request form. At this time, no one informed me that I was unable to do this. After several weeks had gone by and I had not spoken to anyone from my campus, I was told by the campus Dean that according to a policy in the Student Handbook, I was unable to transfer classes from an outside institution during the last term of study. This is not in the Student Handbook, it is in a catalog and this "so-called" policy was not addressed when I met with an Academic Advisor.

I appealed the decision to not accept my transfer credit and I was verbally told that I was denied. I never received anything in writing, after requesting it several times. I feel that my appeal was never submitted. I followed the proper procedures for appeal and was not given any response from the Regional Dean of Students. I was told that I must pay out of pocket the amount of $1710 to cover the class if I want my degree. I am scheduled to make a payment on 10-7-11. I am on a payment plan because I cannot afford it. The policy was not clear nor was it enforced.

In May 2009, the two classes ended. In June, I had my baby and was taking the summer off from school. Towards the end of June, I received a bill in the mail from Sallie Mae for over $3,000! I never even heard of Sallie Mae until this point. So I called them and they said that this was a bill for a loan from Strayer. But how could this be? I never signed for a loan. I called Strayer and spoke with the counselor. She said that I signed for it and when I asked for a copy she said that I should have my own. But obviously, I didn't.

I looked in my packet of paperwork and there was nothing about a loan, whatsoever. I have written several letters to the collection agency and Sallie Mae requesting a copy of this loan I supposedly signed for. All I keep getting in return are billing statements, and offers from Strayer to suddenly to come back to school. Really? For $3,000 for two classes, I could attend a real university. I should've stuck with Germanna Community College. They are only about $300 per class, and much easier to deal with.

I started to receive failure to attend class notifications via email shortly after. I followed the chain of command and contacted the student services department so that they may update my information per the proof that I had, proving my attendance record such as current grades, my actual attendance record, and weekly discussion posts.

Soon after submitting this pertinent information, I would attempt to log onto classes and I would be locked out and unable to attend classes until Strayer resolves the issue. After usually a week later, I am able to resume classes; however, I would have to work particularly hard to catch up with the other students. This is unfair. This exact situation has occurred on more than one occasion, and is no longer considered a convenience to me.

I have also submitted several claims to the school because my unofficial transcripts show record of failing grades for two consecutive courses, which are both errors as well. I again followed the necessary steps in reporting this information to the school and the instructors and I am still awaiting a grade change. This situation currently affects my financial aid status and leaves me with the inability to move forward with my studies.

I have reached my maximum amount of financial aid funding in order to continue my bachelors degree so I am required to pay the remaining balance (12 credits remaining) out of my own pocket, which is tremendously hard for me to do. However, under these circumstances, it's much too late for me to transfer to a different college.

So I attended class for the week and by the end of the week, I got an email. The email stated that your financial aid has been suspended. The school withdrew me from the class and noticed I had an outstanding balance. I called the school to find out what went wrong. They stated that I didn't complete enough hours.

Why wasn't I advised about this when I stated I want to make sure my financial aid would still apply when I didn't do well in the first class and was currently on probation? Clearly, they left me hanging now with no financial aid or anything. I would have paid for the class that I was currently registered for but they treated me so wrong and already bribe some new students into getting a private loan to take my spot. Be aware!

Then another problem with regards to my academics report online. It showed that I still had a couple more classes to take when indeed I completed all necessary classes to finish the program. I went back and forth for months with no resolution until just this month when the Dean finally replied and told me it was an IT problem. Come on, an IT problem that goes on for 5 months? After a week of emails, that glitch was fixed and showed that I've completed the program .But I still do not have my diploma even if I paid the graduation processing fee. So now after over $45k later and lots of nights and weekends taking classes, this is what I get? This is the worst decision I could ever make, going to Strayer University. Will I ever get my diploma?

I truly believe that this school is taking advantage of veterans and their benefits. Not to mention in order for me to transfer, I would have to pay the fine, buy more books(out my own pocket from now on),p ass next semester and hope and pray that the next school will accept my credits and myself. In so far as the teaching skills it's **** near remedial. It's like the instructors cop an attitude when you're asking a question. So all I can do is the best I can and pray that I have no more bills from this school when it's time for me to leave.

I then asked why I had a balance when my financial aid was approved and GI Bill was being used. They then transferred me from person to person and I got nowhere. They basically kept giving me the run-around. I contacted the VA and was told that Strayer had never sent them any type of paper work requesting payments. I tried contacting Lorena ** since she was my admissions adviser, however, I was told that I was given to someone else. After being passed around several , I finally spoke with Tara **, who claimed that she was my new adviser. I asked what I could do because the FASFA and VA state that Strayer never requested payment and she stated that somewhere someone messed up and had me apply for a loan and never applied for my FASFA or GI Bill.

Now I supposedly owe the school almost $9,000 for one semester. I contacted the VA and they state that they pay schools directly whereas Strayer is stating that the VA doesn't pay them directly and they never attempted to process my GI BILL paper work because of this. I know this is not true because I have spoken with the VA regarding this issue and also because I am attending another college now who processed all the paper work and receives the money from the VA.

Due to Strayer's lies and games, I now have $9000 collection hanging over my head, not to mention that the school I currently attend is not going to allow me to continue going to school without a transcript which Strayer will not issue. The GI Bill covers the classes I am currently taking but Strayer is halting my education do to their deceit. Had Strayer did what needed to be done and filed the paper work, they would have been paid by the VA. Now I have to be stuck without an education because I can't go to school with Strayer on my background.

My husband was filing for financial aid and did not know if he had been approved yet when the semester started. I found it strange that he was encouraged to start classes and attend classes while he waited, but I have never attended an 'on-line' university and thought they knew best. When his financial aid was denied, the stress of handling the financial burden resulted in failed midterms and he was advised to withdraw.

Fast forward to July 2010, my husband has just received a bill for almost $3000 and a threat to be sent to collections. All those people who advised him are gone, so are all the accommodations. Conveniently, no paper trail. He never received a single bill. Speaking with them today, I heard the scrambling. They have no record. They are simply spouting, "Corporate sent those letters." But who is to say they won't find some other reason to bill my husband a year from now!

What an absolutely horrible experience. I am truly outraged! How do you take advantage of people as they strive to make a better life for themselves? Strayer University is a total disaster.

In Sept. 2008, the branch was working for was laid off. Not having a job, I had to withdraw from my university and move back home. Before I left Charlotte, I made arrangements to take a job overseas in South Korea. Knowing I was leaving, I quickly made the decision to continue my education online through Strayer University. I enrolled and registered for classes approximately on Oct 2008. During the process, I agreed to a payment plan for the tuition that my financial aid did not cover.

I left for South Korea December 2008. While in Korea, I had to order textbooks. In order to receive those textbooks, I had to inform Strayer University of my South Korean address.

In Jan. 19th, 2009, the beginning of the term, I went to a rural area of the Philippines. While in the Philippines, I was unable to log into class (for an unknown reason) and I was unable to contact technical support due to no phone access. For these same reasons, I was also unable to contact two of my three instructors.

3/5: I received an emailed from MT (unknown position). MT then states that I needed to contact the CI (this is a never ending cycle). At this point, I clearly see that I will not be getting a resolution regarding this class.

I was taking 3 classes and had to make 3 payments for classes. I paid, on schedule, 1 of the 3 payments for classes. I felt until Strayer resolved this issue, it would be in my best interest to not continue payments. I continued and completed classes for that term. Once classes ended, I wanted the fee for CI's class to be removed from my account, as I was not given a fair chance to successfully complete the class. Once this was resolved, I would make the final payment to Strayer.

On Dec. 2009, I returned to my hometown to the USA. On Jan-Mar 2010, I travelled to Charlotte to discuss the removing of fees from CI's class and to pay my last payment. Once I arrived, I was notified that my previous campus advisor (who already knew about the situation) was no longer there. I was then reassigned to another advisor "NM".

I explained the situation to NM, who left her office to get some information. Once she returned, she informed me I had an extremely inflated balance on my account. Shocked, I had her explain these charges. I was then told that my financial aid from 2009 was never applied to my account! "Something" was supposedly missing from my financial aid information that caused it to be rejected. Confused and infuriated, I could no longer discuss the financial aspect of the conversation. NM then informed me, if I wanted the fee for CI's class dropped from account, I would need to forward all emails to her so, the situation could be reviewed and a decision would be made. I then returned to my hometown. On 3/17, I forwarded all of the required emails to NM.

I called Direct Loans to get information, regarding my financial aid no being applied to my 2009 Strayer tuition. I was informed that they never released the funds because Sprayer did not return a "certification" stating that I was enrolled as a student and how much tuition costs. I then asked if there was anything, on my part, that was incomplete. I was told, no, that I had done everything. They only needed the certification from Strayer. I then asked if it were possible to have the 2009 funds released to Strayer. I was then told that I would only be possible it Strayer requests it.

I call Strayer to inform them of the information I received from Direct Loans. I was told that they had never heard of fianaical aid, from previous years, being reactive. I then stated, it was information I received directly from Direct Loans. I was told I would be called back. It is now 6/28/2010. I have not received a letter, phone call or email from Strayer regarding all of the above events!

Nothing would make me happier than to sue Strayer University for all it is worth, for the following reasons: (1) I applied to another university and was denied admission because I had a missing transcript from Strayer, which needed to be reviewed. The transcript cannot be released when there is a balance on the account. Strayer has literally halted my education. (2) I have wasted my time and money travelling to Charlotte regarding these issues, sending multiple emails and making multiple calls. (3) Strayer could possibly cause serious harm to my future finances if the balance they claim I owe is sent to collections.

They carry accreditation with Middle States Commission, and yet how can this be so when many of the courses are substandard not to mention the abilities of faculty in teaching adults. They treat adults as if they are children, make false allegations against students, revoke diplomas after students spend thousands of dollars to earn that diploma and then refuse to respect a students right to disagree with that which is being presented.

Students cannot get work because of the bad reputation of this school and it's lack of consideration for teaching and assuring students are prepared. Billions of dollars in federal financial aid, that students may not be able to pay due to results from a substandard education. Refusal to protect student privacy. Belligerent Faculty who seem to think they are above the law because they come from other countries or hold tenure. Continued violations of first amendment rights and judging without due process. There are complaints published all over the internet and yet this firm goes unpunished for its actions towards its students and employees.

I have been trying to pay the loan off, and they only gave me 10 months to do so. I still owe $1100. My only option is to apply to another school and pay with my refund money. But there is a hold on my account, so they can't send my transcript out. I cannot go back to school until I pay it off, and I cannot afford to pay $140 a month. They didn't offer a deferment or any kind of assistance with this situation. I do not understand how I was able to register and take classes if I had not paid the full amount, especially after I was told it was all covered.

I called to register for my next classes and I'm told I can't because there is a problem with my financial aid. I talked with financial aid, and they told me I owe $3020 because my financial aid was denied. They sent me an email in January with some kind of form stating that they knew back in September I was ineligible. Basically, Strayer let me take classes knowing full well that I was not eligible to use financial aid. I think that is fraudulent and misleading.

So far, the phone calls to my job were annoying. They finally stopped doing that and now I'm getting a bill and phone calls from a collection agency. I cannot afford to pay it and I'm already stressed enough with financial burdens.

However, despite my efforts via email to get a response from the school on the release of the grants funds, has failed on every level from the financial representative Erika ** to Business Office Manager Sandy **. The quarter has ended and we will enter new quarter Oct. 12, 2009. Please assist in resolving this issue.

The first copy was misplaced, and I was asked by the Dean, Dennis McGeehan, to send another copy, which I did. To do so, I had to contact the Department of Veterans Affairs, and then they forwarded the copy directly to the university. Both times the transcripts were received by the university. Again, the first copy was lost, and the second copy has yet to be evaluated. This process has taken much longer than was explained to me by several Strayer personnel, including Dean McGeehan. This delay in evaluating the transcripts has caused me to not be able to enroll in Fall semester, since I do not wish to take a class that I may not need to take based on the evaluation. A university that I previously attended offered me thirty credits towards my military training.

I have provided all information as requested, but feel I am not getting an honest answer from anyone at Strayer. I have sent numerous emails, as well as phone calls, to several different Strayer personnel but received no solution as of yet.

I have a delay in the pursuit of my degree, which I am hoping to receive as quickly as possible. Hopefully, obtaining this degree will enable me to change career fields and allow me to earn a higher salary, which will better provide for my family.