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Strayer University Reviews

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About Strayer University

Founded in 1892, Strayer University is a private, higher education institution which specializes in degree programs for working adults. The university is accredited by the Middle States Commission on Higher Education and offers undergraduate and graduate degrees at over 90 campuses in more than 20 U.S. states and online.

Visit www.strayer.edu

Strayer University Reviews

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    Page 4 Reviews 230 - 380
    Customer ServiceStaff

    Reviewed Feb. 25, 2015

    I attended Strayer University for seven years. I received a Bachelor's and Master's degree - have never been able to find a better-paying job during the seven years and up to now, I am laid off. After six years, I decided to go back and get a MBA - Human Resources. At the end of January, I lost my job and I thought I was caught up on my assignments - I missed two and a paper. Spoke to my Success coach - that's how I was informed - and she suggested that I make up the work and let the professor know. The professor never responded, nor even bothered to grade. Every week, he took points off of my grade. Professor refused to inform me - gave me an "F" for midterm. I told him if he was concerned about his students, he would have informed me. After that, I sent emails asking him to speak with me, contacting him by phone; then he started leaving cryptic message to me on Blackboard.

    I spoke to the Dean of Manassas on Monday, 02/23/2015, he told me to send him all of the emails. Yes, I had a few "unchoice" words, and I was sorry for them but I had had it with nobody not caring and doing anything. On Tuesday, 02/24/2015, while I was talking to my best friend, I received a UPS notification saying that Strayer was sending me something. I did not know what it was, and I wasn't going to accept a package when I didn't know what it was. I sent my Strayer POCs an email asking them about the package.

    Then I received an email and a letter attached from some lady in DC named Jacqueline **, Dean of Students, Strayer stating that I was "suspended"; they were concerned about their safety and security. I do not having a "history" of harming people and what makes them think they can diagnose people? I was too through. I could not return to the property and I couldn't come back to attend class until 2016. To me, they should have talked to me first. I don't know who they received their assumptions, but I do know the legal system very well. This is slander and false information. But God reveals and I am thankful for that. I cannot believe that I'm being the "fall guy" because I was frustrated and tired of dealing with a situation, when I knew this guy was planning to fail me and Strayer staff didn't want to do their jobs.

    I called both the Dean of Manassas and the Dean of Students' offices after 6 pm. I was told they both went home for the day. Around 7:15 pm, I receive a call from the both of them, but yet they supposedly "went home". I let them go to voice mail, then they sent an email - it's too late for that. They could have spoken to me first, instead of scheming and plotting. Now, I have to proving and turning a wrong into a right because of their slandering. I can't believe that I'm being treated like that after giving them seven years prior to that. Now I know all the students can do for Strayer is to give them money and don't ask questions, or have any concerns. OMG please pray for them...they need it.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 18, 2015

    I started Strayer 3 years ago. Everything was fine until I received a letter from FAFSA saying I reached my loan limit of $57,000!! I'm like wth! How??? I'm barely into my third year and have exhausted all my loans and grants and left stuck like chuck??? No one informed me. I'm so disappointed!! A waste of time, money, and energy!! I hate this school and hate I attended!! I'm still waiting for them to give me documentation and call me back!!!

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    Customer ServiceStaff

    Reviewed Feb. 15, 2015

    Hi, I started Strayer University October 2013. Everything was great, until the next thing I know coming into winter of 2014, I was told in a non sympathetic way, "Your tuition is short. You have to pay. Oh not sure how much yet, I'll find out for you." I then comes it scholarships without such specific links to go to and how to find up. Some students are not familiar with scholarships. When I get there, I get checked up on by front office staff as if I am not doing my work, then checking when I leave what my internet search was for two hours, no more than three. I was told in February 2015 that didn't owe any money, then an email a week later, "You been dropped." And once again, the director is so professional. She can't see past her own indiscretions or irrational ways. Now I'm dropped and have to fix this myself. A great mission statement they have.

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    CoverageStaff

    Reviewed Feb. 11, 2015

    I am a third year student at Strayer and I have had a positive experience, thus far. My professors are all experienced in the field that they were teaching, i.e. my Marketing professor worked for a marketing company, my accounting professor is a professional accountant, etc. The main draw was the non-traditional course schedule that fits with my lifestyle.

    My only gripe, and the reason that I did not give a five star rating, is that they do not have a good handle on dealing with VA (GI Bill) students. My tuition and books *should* be covered 100% based on my military service, yet I have been told on two separate occasions that I owed them money. This may be specific to my campus in Savannah, GA because the same person has been in charge of the financial department since I've been there.

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    Customer ServiceCoverageStaffProcess

    Reviewed Jan. 29, 2015

    My first impression with Strayer was great. I started classes online and on campus at the Bloomington, MN site in 2012. I liked the small campus feel and, though I primarily took my classes online, I frequently visited to campus for events and to study. I became the vice president of the Business club and was excited for the opportunities offered to develop my leadership skills. I chose Strayer primarily because of the accessibility to their facilities as well as the assurance the staff gave me that they would be with me every step of the way. Like you are, hopefully, doing now I did my due diligence and checked online reviews before deciding on Strayer. I noticed that any of the complaints against them seemed to be resolved through a Strayer agent who responded to negative reviews so it seemed they cared about helping dissatisfied students.

    The staff was outstanding. The schedule for classes was reasonable but in my second year there things started to happen and it became clear this business school was only in it for the money. In early November 2013 all students received an email that the Bloomington campus (which had been open less than 2 years) was closing after Thanksgiving. After they closed I was assigned a remote 'student success coach'...and then another...and then another. I am now on my 5th coach who still can't remember my name or situation without accessing my file.

    When I went to register for classes in Spring of 2014 I was informed that my federal aid had run out and had a small balance but they had a program that I qualified for where students who had exhausted their aid and were finished with a certain percentage of their degree that Strayer would cover 90% of tuition for the remainder of the degree. I told the registrar du jour that I couldn't pay the balance at that time or cover the 10% tuition + books for the summer of 2014 so I would take off the summer and save up some money for the balance and the classes and register in the fall. I was assured this was fine and I was to call back in August to register.

    Over the summer my husband fell ill. We have no insurance and he ran up several thousands of dollars of bills which we are still paying off. When I called back in August I was informed that this program was being cancelled and only current students in the program could take part. Then the registrar tried to put it back on me with the statement “If only you had taken classes over the summer you could have qualified.” Now, in order to attend I would have to pay with a private loan (which I don't qualify for at this point) or out of pocket (which I cannot afford). I spoke to a Clark **, a supervisor of some sort, a few times. He asked me to send the medical bills to see if I could qualify for my small balance to be written off due to hardship. He also agreed that the person who did not inform me about the requirement of taking classes over the summer had done wrong and said he would 'advocate' for me to see if he could get me into this program.

    That was in late October. I emailed all the medical bills in early November. In mid-November and he responded that he would follow up after the holidays. It is now 1/29/15 - well after the holidays - and my 2 emails to Clark and my current (as far as I know it) 'student success coach' that I have sent since January 2 have gone unanswered. I will amend my review with updates as I can but if you are considering Strayer for your degree, please do some in depth research and find a school that is serious about helping their students succeed and not just their bottom line.

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    CoverageStaff

    Reviewed Jan. 24, 2015

    I attended Strayer from October 2011 - September 2014. I graduated in October 2014. I attended Strayer too after losing my job back in March of 2011 in hopes of furthering my career. I have an Associate in Medical Lab Technology, an Associate in Liberal Arts and now a BA in Health Service Administration. My last semester at Strayer, I received a scholarship for $5,000 that only covered tuition. I got student loans and did self-pay. On the last day to order cap and gown for graduation I called the school to make sure I did not owe any money for anything and was told all debts was completed. So I order my cap and gown, charged $385 for reserving a suite for my family and I for graduation.

    Here it is now January 2015. I have not received my diploma nor do I have a job, and student loan repayments are due. I called the school to inquire about the diploma and if they offer assistance with job placement. They tell me that in order to get the diploma I must pay them $150. I was welcome to visit their campus site for help in resume writing or visit a website that offers government jobs call Pathways. What a joke! After paying all that money for tuition why do I have to pay for my diploma? I was truly hurt.

    As I look back at my time at Strayer I felt like I was rob. Not of the education but of the services they proclaim that they would provide. I had great professors who utilized their knowledge and skills in the real world to help teach their class. As far as administration, you had to stay on top of things. Overall, I give my experience there a B-. However, I really would like to get my diploma and not have to pay them any more money to receive something that should have been included as part of tuition!!! I would also like a job!

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    Customer ServiceStaff

    Reviewed Jan. 23, 2015

    When I first started at Strayer University, it was ok. But as time went on this school has become complete garbage. The professors are not competent and really do not care about the students. All these professors care about is a paycheck. Most of them have federal jobs and businesses and don't give a ** about the students. This school sucks. It's no wonder the enrollment has dropped significantly. And at my campus, they replaced the dean. This new dean has no idea of what the hell she is doing. She has this arrogant attitude towards everything. She is the main reason why the enrollment has dropped at this location. It was said that this campus is the largest, but not any more. She has made this become the smallest campus. There are hardly any students here now. Strayer needs to fire her. As she has laid off many staff at this location.

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    Staff

    Reviewed Jan. 13, 2015

    This school is a complete joke, professors in this school don't know what they're talking about most of the time. They teach you by looking at videos. If I wanted to watch videos all day then I would've taken online classes. They don't teach you at all. I sometimes wonder where they get their professors from. I'm glad I'm just here for the winter semester then I'm transferring away from it. Don't go here at all.

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    Reviewed Jan. 12, 2015

    They have never given me my official transcript when I requested it from the beginning. I still have a copy of the paper work.

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    Staff

    Reviewed Jan. 10, 2015

    I was informed that I owed $4000 to Strayer for an overpayment of a refund I received from financial aid after weeks prior to attending Winter 2015. They claimed that it was the lender’s error, so I am responsible for repayment of the excess of money I received. Why wouldn't someone at Strayer inform me that I was overpaid for two semesters consecutively?? Now I owe them over $4000.... I'm disgusted at their unprofessionalism and the people that give you wrong information at the North Raleigh campus. I would not recommend this school to anyone!!!

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    Customer ServiceProcess

    Reviewed Jan. 5, 2015

    I have had several issues with the courtesy and accuracy of this school's financial aid department but this last incident takes the cake. I originally had several issues during my first time being enrolled in this school and the school I went to prior which lead my second time being enrolled in the school to be reviewed for an UEH. I provided all the necessary and it was reviewed and processed successfully. That process was a long and tedious one and most of them I dealt with were extremely rude and terrible in simply explaining the things I needed to understand which also is a major part of my final issue. It however was completed and approved. (ALL) That I was advised is that I need to have my grades at a 2.0 GPA for the new semester to continue without any issues and I would be back in good standing. This is exactly what I did, I passed a B in one Class and a C in another putting me at 2.5 GPA for the classes I needed to retake. I followed total policy and procedure so I thought or was told rather. I called on 1/2/15 to make sure everything was in order for me to start classes on 1/5/15, the gentlemen I spoke to said everything was fine and I was ready to go.

    Now mind you the reason I called was because of the several issues I had before with the Financial Aid Dept. So naturally I was happy and ready to go! On the first date of class 1/5/14 I received an email stating that I was currently under academic suspension and saying that my financial aid was denied. At this point I'm livid! All of my contact information was in the system so why I was not contacted prior to this issue is unbelievable. The reason that they said I was denied and suspended was because I didn't met a requirement that I never heard of or was even explained to what it meant. The way it was partially explain to me because it was explained poorly but I had to meet a certain percentage of classes to match my GPA but undergraduates can only take 2 classes at a time so that makes absolutely no sense whatever it is impossible because I am not allowed to take more classes. Now I'm financially stuck because they have finalized my classes but not my financial aid so if I withdraw I am stuck with a penalty even if I don't attend the class.

    I feel like somewhere what they did was wrong and possibly even illegal and I would like to speak with an attorney to see if there is anything I can do about this issue. Sorry if my grammar is off or I misspelled anything but I am truly and genuinely upset. This is my future at stake and definitely something I don't take lightly.

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    Customer ServiceStaffProcess

    Reviewed Dec. 29, 2014

    I am a United States Army Veteran. I recently enrolled in Strayer University and initially I was impressed. I started my College search at the beginning of the summer and I viewed several non-profit, for-profit public colleges and universities as well as community colleges. I was happy with my intake officer, my success coach and the campus director. Financial Services at the Washington D.C. campus was very helpful.

    For approximately two weeks I tried to gather information regarding the process of my paperwork. I was told by the Veterans Administration that they have received nothing. I persistently tried to find out why the Veterans Administration had not received my information. I called daily from December 8th 2014 to December 22nd 2014. On December 22nd 2014 I was told by Kat ** that in order for the paperwork to move forward I must fill out and submit form 22-1995. My only question was why am I being told this at the 23rd hour? Did anyone plan on passing this information to me? On December 23rd 2014 I was contacted by Kat ** via E-mail regarding my enrolment, the E-mail is as follows.

    "I tried to reach out to you via phone, but was unable to leave a voicemail. The program that you are currently enrolled in, BS in Information Technology, is not an approved program per the VA for the DC Campus. In order for me to proceed with the certification, you will need to switch programs to the BS in Information Systems, as that is an approved program, or switch your home campus to remain in the BSIT program. Please let me know how you’d like to proceed. I have copied your Student Success Coach, Brandon ** , as well as the Campus Director of the Washington campus, Edmund Breitling, on this communication."

    I decided to go to the Washington D.C. campus in order to speak to someone in Student Financial Services so that I may be able to clear all the hick ups and miscommunication. I had to resubmit my 22-1995 with a new address and I also submitted a change of campus through iCampus. On December 26th I was contacted by the Washington DC campus director and I was asked why do I want to change campuses. I explained to him what is stated in the E-mail and he told me that is not true. I have had no problems with anyone I have met in person at the Washington D.C. campus, everyone has been helpful thus far. It seems there is a lot of miscommunication with between various departments at Strayer University. There are over 260 complaints about Strayer University on Consumer Affairs the link to the site is as follows https://www.consumeraffairs.com/education/strayer.html. Most of these complaints are about financial services and a few others Veteran and Active Duty Students have has similar experiences as I.

    I do not have the time or the energy to running going in circles due to laziness or miscommunication of others. I would like to focus on my education and not be stressed out or bothered unnecessarily. We are now eight days away from the first day of school and I am hoping all is well as far as the communication between the Veterans Administration and Strayer University.

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    Reviewed Dec. 22, 2014

    I started seeing a pattern where I am not receiving all of my refund money from Strayer University. I am in the Master's program and if you are receiving loans then you know that a certain amount is being PAID to Strayer to pay for your classes, books, fees and whatever else. On my account, I see the amount PAID to Strayer, on the account I see the refund and after subtracting the full amount and what was paid to the university, I am short between $73-$75 every quarter. That's a lot of money if they are taking money from each student. I am in the process of contacting the school about where that money is. I want everyone to check their loan amounts each quarter. Do your due diligence and subtract the amount you received back versus the amount of the loan and if you have a shortage, contact your home office or even an attorney.

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    Reviewed Dec. 21, 2014

    The United States Constitution in the 14th Amendment life, liberty, due process and pursuit of happiness. This university fails to transfer your transcript to transfer to another school. Don't waste your hard earn dollars because they interfere with your life, liberty, due process and pursuit of happiness to enjoy higher institution of learning.

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    Reviewed Dec. 15, 2014

    Military Tuition Assistance paperwork mishandled. Active duty military member, enrolled with Strayer submitted my paperwork numerous times with them for TA. Because of the consequences my family and I have to suffer losing money from our checking account. Even though I presented proof to them on my tuition payment, I still have to pay out of pocket. This left us in a financial burden, Merry Christmas to me and my family for trusting them with our future. Very upset, nothing is going to get resolved and now it is at a collection agency. Would not recommend this mess to anyone.

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    Customer ServiceStaff

    Reviewed Nov. 22, 2014

    There are two receptionists that work at the front desk at the Greenville, SC branch. The first thing they will tell you is "we just work up here at the desk we are not able to give you any advice of any kind." My husband has been given the run around for two months and the financial aid rep in Greenville name Clarissa never has time to turn in paperwork to the main financial aid. My husband went and talked to the financial aid and was told that nothing has been received. Clarissa let him know that she turned it in yesterday. Someone's not being very truthful. By the way when we turned in tax transcript 2013 the receptionists Brenda and not sure of the other lady name which she works with Brenda, she's Caucasian. We told them that on the internet it required that I sign the transcript but there was nowhere to sign so they suggested/advised that I sign anywhere. Then Clarissa emails them and says "don't worry about the signature."

    By the way she was supposed to be in a conference but she could hear everything taking place in the lobby and a lot of students were calling for her and she would just respond from the back room, "I told him what to do I don't know why he is calling me." That right there did it for me. I have witnessed rude behavior in the past but I kind of brushed my shoulders. My husband and I are fed up with Strayer. He has wasted time, energy, and money they are UNPROFESSIONAL JOKERS... If it wasn't for the students such as myself they wouldn't have a job! Greenville SC Strayer Needs A Reality Check!

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    Customer ServiceStaff

    Reviewed Nov. 17, 2014

    I really wish I would have seen this website before I enrolled in Strayer University. I am in my second quarter, nearing the end of my second quarter actually. I am working part time towards my BS in criminal justice administration. This is my first time attending college, and I am an online student. I am paying for school with a pell grant and a loan. I am 20 years old, and do not file taxes. I used my parents' information for my financial aid, because I'm 20, and I don't file taxes.

    At the beginning of my second quarter they raised this huge stink saying that I had to complete a verification worksheet, which okay no big deal, and I needed another copy of my father's tax information and I needed to provide them with my federal 2013 tax information. But, I don't file. I have never filed, because, I am a dependent student. The reason it was so stressful was because I had taken the summer off before my second quarter for personal reasons, and the way my loan is set up is if I take more than 6months off from school I have to start paying it back. Well because it took so long, and so many hours of calling this person and that person from this department and that department, I just barely missed the deadline.

    They apologized, told me not to worry about it anymore and that it wouldn't happen again. Well, it's happening again. I am now supposed to be starting my next semester in a week or so, and they are telling me that they again, need my nonexistent 2013 tax information. I, naturally, freaked out on them and eventually (7 days ago) they realized they fudged up AGAIN. Well, I received an email today from my loan provider with information on my first payment date. So I called them, apparently Strayer only posted that I was taking classes two weeks ago, so they are still processing and until two weeks ago thought that I wasn't a student anymore. They fudged up AGAIN. It's absolutely terrifying! I can't afford to pay back my loans right now, not even a little bit. And I would prefer not to be buried in debt at 20. I want to change schools, and have no idea how to, but I WILL figure it out, and I WILL get away from the unprofessional, rude, and inconsistent STRAYER UNIVERSITY.

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    Process

    Reviewed Nov. 7, 2014

    I am very disappointed and angered at the way my financial affairs were handled and will go to social media, print media, and any place I can get the word out. I was left holding a 3,500 dollar bill when we had my whole year planned out. Rashida ** dropped the ball and financial dept don't think did anything to help me out. I knew nothing about how the process worked and they knew that. But still just ignored it.

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    PriceStaffProcess

    Reviewed Nov. 6, 2014

    I transferred to Strayer from an online university program due to the fact that they offered a classroom environment. I was having trouble with online courses. Before my classes started I broke three bone in my foot, which took me out of work and made it difficult to attend class while on crutches. I tried to attend one class, it was too difficult! So I withdrew and provided Strayer with my medical information and they DENIED my withdrawal and are charging me $ 597.00 for me withdrawing! I never turned in not one piece of paper or posted anything in a class. And they a charging me $ 597.00! Strayer is a RIP OFF, they are very unprofessional people at the RDU campus. Sadly to say it's mostly BLACK woman that are in charge of major decisions on that campus. They are very very unprofessional! I advise ANYBODY NOT to go there. I've attended a few colleges I've never experienced what I'm dealing with with Strayer University! Anybody know where I can report them for BAD BUSINESS practices??? Please help me!

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    Reviewed Nov. 6, 2014

    Someone fraudulently used my identity at Strayer University and Strayer University sent a $6,000 bill to my job at Raytheon to garnished my wages. They took the money and when I proved identity theft, they refused to return my money. Even when my attorney approached their university. They refused to return it. They refused to straighten this out with all 3 credit corporations. And I want to know what to do at this point to file this with a credit bureau and get their credit rating trashed like they DID mine? And I want to sue them for more than $6,000 for my attorney fees, the damage done at my job, and my time and trouble that I am having to put up with.

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    Customer ServicePriceStaff

    Reviewed Oct. 30, 2014

    I received a letter 10/15/2014 dated 10/07/2014 stating this was the last letter they will mail out regarding an outstanding balance of $1400 +.. I called corporate office and three people stated that I was charged a fee because I withdrew from class after receiving my financial aid. They informed me that Great Lakes requested the money back and they paid it off for me and therefore I owe Strayer. I called Great Lakes and they have no record of any payment from Strayer and that I have a direct loan from them. I still owe Great Lakes the amount requested for that semester. Strayer, meanwhile from July-Oct sent plenty emails stating I sign up for more classes but none of the emails said I had a balance. I called the DC school I attended and they informed me the same thing. Which was they paid off my loan that I got back from financial aid and I need to pay them back because they paid it for me.

    They all also said "because you got the money from financial aid you can just pay that back to us." However that information is false. They charged a 10% fee everyday since my last day of class, June 6. I will never attend Strayer again. Their practices for charging unknown fees are ridiculous. I now owe Great Lakes and Strayer. They refuse to answer the phone and I had a meeting set up today with the one person in the finance office. That's right, one person and she called out sick. I will tell everyone to never attend Strayer because owing a $1400 balance out of no where makes no kind of sense. They keep saying they paid off the 1300$ I got from financial aid but Great Lakes shows no payment. Very upset with Strayer, the Dean, the Corporate office and the staff.

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    Coverage

    Reviewed Oct. 29, 2014

    I was told to try to save as much money from my last financial aid check because money was just about out. I'm wondering how this happened. I have my associates degree from a different school from years ago. I paid for my associates out of my own pocket and required $0 in loans. Where is that $ from my fresh and soph years to cover one class until I graduate with a 3.88 GPA in CJ? I previously attended Liberty U, but I only have 6 classes from their school. There should be plenty of $ to cover 1 class. Here's the tricky part. I cannot pay back my loan until I get my promotion at work for receiving my bach degree. Work does not provide an educational fund. I cannot get my promotion until I earn my bach degree. I have attended Strayer for 2.5 years. In that time if you add up all of the text books I may have read 1 and I have nearly a 4.0. Think very hard before attending Strayer!! If I had to do it all over again I would HAVE NEVER NEVER APPLIED!!!

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    Customer ServiceStaff

    Reviewed Oct. 14, 2014

    I'm a student that's about to graduate from Strayer University's M.Ed program, so I had been trying, for months now, to get in contact with my assigned coach. No luck with messages, call backs, or emails. So, called Fredericksburg Campus to speak with Assistant Dean, Professor **, asked her the process for applying and using my degree in order to get a job and how to get certified as a teacher in VA. She proceeded to tell me to go to education department website and follow the process. I explained to her that I've completed that step but needed to know if I am supposed to take a general exam of certification? She mentioned it depends on what your organization needs... I just graduated, so, what organization? "I don't know, whatever organization you would like to be a teacher".

    So, I asked her about this assigned coach that Strayer University has appointed to me and what exactly is his/her purpose if they are not in the same degree field as I? "Their degrees vary but they are there to tell you what classes to take and become more personal". Ok??? When I have questions about a degree plan that they are not familiar with personally, how in the hell are they going to understand my concerns or what career tools/processes I am to utilize in order to get the maximum benefits of this degree? Professor **, you are a NO-GO at this station and should be fired for not ensuring these things are in place for students!!!

    Even further, Strayer University should be held accountable for hiring these non-caring professionals at this organization and the sad part about it, she's an educator that doesn't care about teaching students but about her pay check ONLY and it showed today during our conversation - #SADPROFESSIONAL. I told her after I've spent 2 years of my hard earned dollars, I'm taking this conversation very serious and I don't think she should be laughing about this conversation about process/tools with this degree field!

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    Customer ServiceStaff

    Reviewed Oct. 13, 2014

    Missed turning in my Master's degree thesis by one day. Called the dean (Nolley) at that time and he stated, "TOO LATE" nothing I can do. I am now being billed when asked for a concession for one day. I have spent a LOT of money at Strayer. I completed an Associates degree and then proceeded to attend Strayer for my Bachelor's degree. No advisor, no counselor, no assistance to guide me. Now, I get a huge bill for money for the Master's degree. The faculty, staff, professors all have changed and I have nowhere to go. I have to borrow more money and then retake the course. What's up with this school that has some of the highest tuition rates and lowest assistance for students that attend?

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    Staff

    Reviewed Sept. 17, 2014

    Please learn from my mistake and my wasted time, money, and energy. At first the school seemed promising especially since the office was located close to my home. I already had my Associate's and just wanted to finish my Bachelor's degree with a possibility of obtaining my Master's. I attended Strayer for 2.5 years and during that time many counselors, admin and deans changed positions, moved or went elsewhere causing the ability to contact someone almost impossible.

    At first the systems being used were okay than last Spring. They "Updated and Upgraded" causing a lot of problem and also losing some studying and practicing assistance. When asked they would look into it but ultimately they put the blame on the system company. Due to this loss I needed some tutoring and per agreements I was allowed free tutoring. When I asked about it they didn't have tutoring for the classes I was taking and to contact elsewhere.

    Next when I asked the controller at my work (studying accounting), she could not understand the questions or on other questions why they were giving problems unrelated to the field and not used in the field of study. Finally after withdrawing my course in the fall due to not able to keep up without the assistance needed, it took a year for them to suddenly charge me for withdrawing the courses without any explanation. When I withdrew I asked multiple questions and asked what to expect so I wasn't surprised later and even asked if I would owe Strayer, I was told no due to I withdrew after midterms. Please if you want to further your education look elsewhere. Strayer is not the place to go.

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    Customer ServiceStaff

    Reviewed Sept. 3, 2014

    I attend Strayer University after receiving my BS Degree there and I successfully completed five courses in the MS Degree Program. I did not wait to complete the six course because I should have been prepared for that course during my BS Degree Program, which put me at more of a disadvantage until the tenth week of the course. I was unaware that there was a new campus dean until about the sixth week and I voiced my concerns with her. I informed the Campus Dean that I was leaving Strayer University and going to another university.

    I purchase a money order for $20.00 on July 8, 2014 and mailed it to the school. I have been lied to by both the main office in Herndon, VA and the office here in Savannah, GA where I live. I was told that my transcripts were processed and mailed out on July 20, 2014. The other university did not receive my transcripts and I called the office in Virginia and I was transferred where the same employee by the name of Tracy and she hung up on me three times and then discounted from me again. I was told today, Wednesday, September 3, 2014 that my transcripts were sent to the other university, which is clearly another lie because they still have not been received and I was told that they were mailed out to August 19, 2014, in which the school does not have them.

    I was told by the other university that they could not do anything until Strayer University return my two loans and I have not attended school there since Spring Quarter and now it is Summer Quarter there. My financial aid should have been returned already, not pending, because I am certainly not going to attend there again. Why are they deliberately not sending both my "Official Transcripts" that I paid for to the university that I am attending and why are they not returning my financial aid instead of having it in a pending status? This is very bad business and it is very unprofessional as well as unethical.

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    Customer ServicePriceStaff

    Reviewed Aug. 25, 2014

    When I enrolled in Strayer I was a 3.9 GPS student with only 1 year left to go, however they convinced me that my classes were no longer valid and they made me start as a second year student vs a senior. They assured me this would happen at any accredited school and I believed them and started classes in good faith.

    I was using VA funding which pays 60% of my tuition plus loans and pell grants for the rest. When looking at my statements there is no way to understand them. Month one I was charged $22k in tuition, then month two I was given $5k in credits and charged an additional $15K IN TUITION. This went on for months and months. AT NO TIME IN THREE YEARS COULD I LOOK AT A STATEMENT AND KNOW HOW MUCH I WAS CHARGED AND HOW MUCH FINANCIAL AID I RECEIVED. At the end they said I ran out of financial aid and I did not have enough to pay for classes so they awarded me a 90% scholarship, credited me a reduced amount of Pell grant and told me they could not charge my VA funding and I would have to pay the difference of something like $200. On top of that I asked them if they could get my graduation fee from VA and they told me no because they did not charge them tuition, but they told me miraculously the graduation fee was not due and when I made my last payment I was paid in full. I got a letter verifying from VA that they did not charge them for my tuition for the semester.

    Later I went to get a copy of my transcript and checked my account and found at the last week of class they withdrew my scholarship (I made a B in the class so it was not because of academics), charged the VA for 60% of my tuition, only used 33 cents of my pell grant and then used the scholarship to pay my graduation fee (plus they had the amount I paid out of pocket). They said they NEVER told me that they would not charge VA and the payment plan we made was in error. I asked them for a month by month tally of how much they actually charged and how much I was awarded because I was also disputing that I received as much financial aid as they said I did but they refused saying basically I would have to figure it out on my own with the screwed up statements they had available and when I asked them to go over them with me line by line they were confused and I got a "I don't understand this myself" answer and promises to get back to me were never kept.

    The other complaints I read on this site are true also. In my case: Took a class that 75% of my grade depended on my labs. The labs were not working, I wrote my class and most of them were having the same problems. I went to the dean, tried several times to open a trouble ticket (no one usually answered the line), and complained to my instructor. I failed the class and had to take it over. This time they no longer required the labs and we had to write a ridiculous amount of research papers and I made a D in the class because I could not find most of the outdated material they wanted us to research on. Third time I passed the class when I insisted on a different instructor.

    I also, after my first experience, no longer wanted to take online classes for classes in my major but was forced to as they were not available on campus. I wanted to transfer to a different school but they would transfer Strayer classes and no school would accept me with credits for anything I took at Strayer. I also could not find a job with their bachelors degree. NO DOUBT ONE OF THE MAJOR REASONS WAS BECAUSE THE COMPUTER CLASSES HAD NO HANDS ON LABS SO PROGRAMS I SHOULD HAVE BEEN FAMILIAR WITH I HAD ZERO EXPERIENCE WITH. They are REFUSING to audit my account. I know they owe me money. Oh and did I mention the tuition constantly changing? Teachers that were ridiculously ignorant and mismanaged their classes. I can't tell you how many times I had to complain. Oh and the graduation ceremony was 3 hours away at 10 AM in one of the most expensive cities around here. I did not wind up going.

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    Staff

    Reviewed Aug. 17, 2014

    I graduated in 2012 and my campus was closed the following year. Now you cannot get your transcript online as the individuals running this organization may be different from those persons that were in the organization back in 2012. Apparently, to get a transcript, you must contact your home campus. Again, my campus was closed and there are no instructions on the site regarding who to contact in the event that you need a copy of your unofficial or official transcript. This information should at least be noted on the site to help students whose campuses have been closed.

    Also, when I completed my studies at Strayer University back in 2012, I found that the individuals at my campus were both professional and helpful as were my instructors who were much better than the previous public university that I attended that only had a 13% graduation rate for its students after 4 years of attendance. Again, my experience with the University was positive so I was sorry to see my campus close and I am unsure who to contact in the event that I would need a copy of my official transcript.

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    Staff

    Reviewed Aug. 5, 2014

    Strayer University is one of the most worst institutions I have ever been associated with in my life! There are County Community Colleges that are run better than this place. The entire staff is ONLY concerned about how many new enrollments they get per quarter. The main reason I wanted to attend is that they had my major (International Business) that I could take classes on ground as well as online! Well, I found out (when it was way too late) that their degrees that eventually have to pay for mean nothing in the real world. Now, they have Steve Harvey pushing education through them? Stating something about a Student Coach? I have been there close to three years and have yet to meet mine! The constant surveys they have mean nothing because if you specify any concerns you may have, they do NOTHING about them so why take the thing in the first place! I'm so thoroughly disgusted with this college that I'm going somewhere else!

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    Customer ServiceStaff

    Reviewed July 29, 2014

    First off, I attended Strayer University in Newport News, Virginia. I had worked for the University, 24 hours as a part-time Learning Resource Center Lab Assistant, while taking graduate level classes in a M.S. Educational Management program. I completed the program, with official graduation on October 17, 2009. I was actively looking for employment. Due to the economy, I decided to start a second program, Masters of Business Administration, and relocated to the Chicago area. I was actively looking for employment and companies and businesses in the Chicagoland area apparently didn't recognize Strayer University. Strayer University opened 4 campus location in the Chicago land area: Downers Grove, Schaumburg, Aurora, and in the downtown Loop.

    I sent my resume to the corporate office in Northern Virginia for the Downers Grover location and the Schaumburg location. They didn't contact me, and I had worked for them in the Commonwealth of Virginia. Not only was I trained and knew their 'system' regarding LRC standards and procedures, I also knew their office procedures having been a graduate level student while in the Commonwealth of Virginia. They apparently knew when opening the Midwest Campus locations and the expansion that the growth would be overwhelming. How many millions of dollars did they spent on locations, equipment, staff, and the other aspects of opening those campus locations were wasted by their own poor management and leadership?

    The office staff at the Loop Campus were inefficient, they were rude, and they even barred me from the campus over a health issue. This interrupted my classes in Accounting, I could not complete the course. I was promised by the office staff that Strayer University would pay for the course and have me enrolled in the online classes. Excuse me, I was taking the Accounting, Financial, and Statistical courses to complete the degree. I had completed 7 of the MBA classes and had the remaining 5 classes to complete the degree; this required that I be physically in a standard classroom where I could directly communicate with the Professor. Since the closure of the 20 some Midwest Campus locations with Strayer University, NOT one of those Campus Deans have contacted me about any classes.

    Strayer University is a member of the academic community and promotes higher level of learning for all students, so they promote the concept while the students are in the classrooms that once upon graduation there will be the $50,000.00 yearly salaries plus for their students. Honestly, their degree is useless and pretty much not recognized. I have been out of work, consistently, since 2009. While even documenting 10 job applications per week for many years. Due to the loss of my apartment, I was thus homeless. Strayer University is one of the worst business and organizations. If you think the degree and the classes are worth your time, you will find out that Strayer University is not worth the paper it is printed upon.

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    Customer ServicePriceStaff

    Reviewed July 13, 2014

    First of all they are extremely nice when they want to get you started at their college and then the first time you have a problem the attitude changes. I was a transfer student and they told me I had 11 classes to finish my degree. After 10 classes I contacted them and talked to them about graduation and all the sudden they inform me that I had 23 classes and was only halfway through. They make everything from their paperwork to their billing VERY confusing so that it is impossible to read so that you have to trust what they tell you. Then all the sudden they kept saying I wasn't turning in my work and wasn't attending classes. This was my fault for not noticing until after the classes were over and by the way if you have a problem or appeal then you have only 10 days to dispute it. I finally wised up and changed colleges. What I should have done after the first lie I was told.

    THEN when you think that you are done with the college they will start billing you. They told me because I dropped out of my classes. Keep in mind these are NOT classes I enrolled in. THEY enrolled me in the classes. Then I am told because I talked to someone on the phone and do not have a email proving that I told them I didn't want to be enrolled in classes that I am responsible because I have no proof. AVOID this college!!! PLUS they are VERY expensive and will drain your student loans. They are money hungry and will use deceptive practices to get every dollar!!!!

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    Reviewed July 10, 2014

    I attended Strayer in the 09-10 sessions. After the Accounting II class I decided I should pursue my academic career at the local community college and then transfer to a 4 year college. Once I (finally) reached the 4 year college, there appeared to be some issues with credits transferring from Strayer to the new college. The new college informs me that I need to get a copy of the syllabus for the courses in question - NOT a course catalog description, but an actual syllabus - and they will review. On more than one occasion I have contacted Strayer to ask for this information and have been shut down every time. They have their own bureaucratic bs system that the 4 year college has to request the official transcripts and "at that time a representative can obtain the needed information needed to determine if the courses align with each other". It doesn't even have to be a syllabus from 09-10...even a current one will do - but no. Just no. So because of them, I have to spend more money and waste more time to retake a course I've already taken.

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    Customer ServiceStaff

    Reviewed July 9, 2014

    My overall experience with Strayer has been mixed. The education I received I thought was on par with what I would get somewhere else, but like with any college, you do as much learning if not more, outside the classroom. Especially if you not only plan on acing the course but having a firm grip on the material. I suppose I should have mentioned before, I am a Computer Information Systems major, 31 years old and a working adult.

    My complaint comes in when dealing with the staff at Strayer. They fall heavily back on the student handbook as a crutch for information and enforcing policies rather than always informing students when appropriate. Granted, we should all read policies and agreements and it is their right to enforce such policies but I also feel, they are SME (Subject Matter Experts) in these types of areas and should attempt to educate the student when they try to obtain more information on a topic.

    In my experience, I am now paying more money for a class I essentially dropped because of a policy that I wasn't informed of. I should have known better but life happens and who reads the 400-page policy book. When I call in inquiring on a topic, inform me on the pros and cons. Now I am paying more and all they do is fall back on the policies. Mind you, my grades, attendance and payments have been exemplary. Just a little disappointed in how they handle things.

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    Customer ServiceStaff

    Reviewed July 3, 2014

    Strayer University legally stole my job from me under the guise of a layoff. They shut down my campus along with 20 others. What is interesting though is that they gave everyone at my location another job except for me. I had some health issues. It is classic discrimination. They promised to give me another job, but did not follow through on it. The "Dean" of the College of Business does not even have the decency to answer my emails. The "Dean" of the College of Arts and Science always tells a lie and say I wouldn't be reporting to her; even though my Ph.D. is in Educational Leadership. It's funny how they kept many of the car salesmen operations people too. They are the reason why the company failed in the Midwest in the first place.

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    Customer ServiceStaff

    Reviewed July 3, 2014

    I had filled out an application for Strayer University back in 2010. All I did was filled out the application. This year January 2014, I got a letter from the U.S. Dept of Education stating they were taking my income taxes to pay this school. I immediately called them and explained to them that I never attended the school. Yes I filled out the application but I never went to a class or anything. I then contact Strayer and ask them for ALL paperwork that they have on me including any signed forms. They give me a copy of my application and a copy of a transcript I signed and then a digitized forms showing days of attending classes. I asked them what was this. They then go the days you went to the class. I told them I never went to their school. They go, "well someone attended the classes." I said "well it wasn't me so I need you to show me proof that I went to your school." They go to say that's all we have.

    There are no assignments, just a bunch of dates of someone logging in. I then emailed the Dean of the school and after asking her for proof she quit talking to me. No more response to my emails or anything. This school is so messed up. All I want is my money back and these fools out the way. I never got any notification from them about owing them money or even about classes. Go figure. This school is a bunch of crock. Be careful.

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    Customer ServiceStaff

    Reviewed June 10, 2014

    The Strayer campus in Millersville, MD have the rudest people working there now. Back in 2010, the service was excellent but now there's a lady at the front desk called Delene and an old man in the office called Charle who doesn't even know what he's doing. Anyway them two got me going back and forth. Whenever I call her she gives me attitude on the phone and there's nobody to talk to but her.

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    Reviewed June 6, 2014

    I am trying to complete my MBA at Strayer and I had a family life emergency. I would like to complete my MBA at Strayer University and make a payment plan while I complete my MBA. I would also like to complete my MBA by using my present graduate student loans. It is challenging to try to make a payment plan while trying to complete my MBA and graduate.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 4, 2014

    I wanted to change my field and get into Human Resources so I decided to do the HR Management certificate program at Strayer. Throughout my 18 month course, I was happy with the service and education provided by Strayer. I think I only had one professor that I didn't like. I will admit the classes were easy but not having formal education in HR, I was interested in having some formal education on my resume. The service I received from Strayer all changed as soon as I completed my courses. I did an exit interview and was told that I would receive something in the mail like a diploma of some sort to show for my education. This never came and I moved on with my life and got a job in HR. I never followed up on the diploma because I didn't necessarily need it.

    THREE years after completing my courses, I go to refinance my condo and find out that Strayer has sent me to collections for $133 that I never knew about. It took me days to finally get a hold of someone to find out what was going on, to which someone from their business office told me that I owed this amount and that I had to talk to collections. As I said before, I had an exit interview and this amount was never mentioned to me and they waited over a year to send me collections notices. At this point, my email and address had changed but to my knowledge, I did not think I had any outstanding business with Strayer. I see from this site that students have had similar experiences. I will never recommend this school to anyone and will continue to let everyone know that this school is only in it for the money and could really care less about their students. Reading other posts, it just seems to me like this is a common practice of theirs not to finalize payments with their students. Now, my credit is damaged and Strayer has my money.

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    Customer Service

    Reviewed May 30, 2014

    I withdraw from this school on January 6, 2014. Today is may 30, I called for a transcript. They stated they couldn't give me the the transcript because I owe them 1,400 dollars. I thought it was absurd! I had loans and financial aid. They never wrote me and email, or try calling me to let me know I owe that kind of money. They said I withdraw on 11/18 when I withdraw on January 6. This school sucks. They are just after your money. If they cannot get it off your loan, they will get it off your pockets. I DON'T RECOMMEND THIS SCHOOL TO NOBODY. AFTER YOU IN, NOBODY WANTS TO HELP YOU. IF YOU DON'T WANT TO BE RIPOFF, DON'T GO.

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    Price

    Reviewed April 28, 2014

    School that spends a ton of money on marketing and costs a lot of money to go to is just not worth it. Then your degree will get your resume thrown in the trash first from a potential employer. I am surprised the government allows loans to this school.

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    Customer ServiceStaff

    Reviewed April 23, 2014

    I attended Strayer University about 2 to 3 years ago. I had to leave both times for personal reasons. Why in the world would THEY call me in February of this year, asking me to come back? I immediately told them I was a previous student and that they said I owed them money. They said all was forgiven and in fact they would help me with my tuition through some program. I saw them advertising the program on TV. Oh, they even mailed me a memo describing the program.

    Classes started April 9th, 2014. They contacted me Feb 2014. I explicitly expressed in March , when I realized they were dragging their feet with processing my financial aid, that I did not want to be going to classes & trying to deal with the distraction of Financial AID paperwork. Good Luck with that. That is when they turned the malarchy up to the ultimate degree.

    Strayer, in the 3rd week of school, wanted me to fill out paperwork describing why I left the previous 2 times. They finally gave me this paperwork as if it was new news and no one knew that I was a previous student until the 3rd week. Why not inform me of this in Feb or March, before classes started? They are Gang stalkers and live for harassing people. How is it even legal to get away with this? To treat people this way and act as if they are not applying some sort of PSYCHOLOGICAL WARFARE? How do you not get paid for class when you have access to my financial aid & say I owe you money? Oh, maybe because I didn't finish the course out, they weren't reimbursed (MAYBE). In that case, this just further lets me know that I was targeted by them (in Feb 2014) and their only agenda was to gain access to my financial aid again and also harass and humiliate me.

    I was persuaded, before school started and over a 2 & a 1/2 week period afterward, to come back to class, online & campus. I had to be persuaded, because shortly before school even started, I was still dealing with money paperwork. I was told to come back after classes started because I stopped logging in and missed 2nd Week campus class because they were still acting funky. Oh yeah, "corporate" or "main" campus, somewhere in DC or VA was calling me about paperwork. They said they didn't receive something. When I called my "enrollment" campus, they said the paperwork was sent in. I called "out of town" office back, they said they JUST received it. They said it was JUST UPLOADED. Mind games by the corporate out of town office or in town enrollment campus.

    May I add that the actual mess started March 22nd, a Saturday. That was Orientation, and the day I tried to meet with my financial aid advisor or anyone for that matter to make sure there were no loose ends. I was rushed out of the office, in their own sneaky way, politely. There were a lot of little interactions that went on from March 22, 2014 up to today April 23, 2014. May I also add that the 1 of the previous times I enrolled in Strayer, I recognized 1 of the enrollment officers. I asked her if she went to a school in the city we now live in, she said No. I thought she was lying, she wasn't. Actually, we are both from the same state which is New York and we both now live in North Carolina. I knew we went to school together; I got the states mixed up. She didn't remember my face. It took 2-3 years later for us to realize that we went to school together.

    I was upset about having to deal with paperwork and she was acting like she was trying to help me. I told her, "I know you," and asked her again if she went to Jr. High here in NC. She said no and said she went to a certain school in NY. When she named the school, that is when I realized I knew her from NY. Gang stalking tendencies. MONITOR. If I had enough money for a lawyer, I would take them to court. I know there has to be some kind of description in the law for Strayer's behavior. If it is called bill collecting, this type of tactic needs to be outlawed. I strongly dislike them.

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    PriceStaff

    Reviewed April 22, 2014

    I went to Strayer for three semester. I signed up as a law student and for three Semester I only took law one Legal classes. When I started questioning them about it, they kept tell me I needed to take one more Marketing Classes. When I told them I would not be taking any more marketing classes and that I wouldn't be attending Strayer anymore because I sign up for Law and all they were giving me is Marketing classes, which had nothing to do with law, they wouldn't release my transcript and started telling me that I owe them 525.00 for classes which they held for me.

    I had financial aid. I don't owe any money. I did not attend any classes for the next Semester plus they didn't have anyone to teach the classes. This is not fair. All they want is your financial aid. They don't care about their students. Without my transcripts it is hard for me to get financial again. On the television when you first get out of the elevators it is flashing across the screen in bold print if you drop before the first 3 weeks you will not be charged for the classes. Now they want to charge 525.00 for classes when I told them way before classes begin I would not be attending any more classes at Strayer. I would be going to community college.

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    Customer ServicePriceStaff

    Reviewed April 9, 2014

    Strayer University needs to be more open and upfront with all the fees that they charge their students. I recently had to drop a course due to personal family issues and was charged a no show fee of $250. When I tried to explain the situation to the young lady that called me, she kept interrupting me and basically was acting in a manner that led me to think my explanation was falling on deaf ears. The university employees are very energetic and helpful when trying to get new students enrolled but once the classes start, the energetic and helpful mannerisms all but disappear. I am glad that I found this out before I got too involved with my degree with them. I will not be recommending Strayer University to anyone based on the horrible experience I have had with them. I realized now that a for profit university is just that for profit.

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    Punctuality & Speed

    Reviewed March 19, 2014

    I had to drop my classes during the 3rd week of classes for an extreme personal matter; I was in a car accident and needed to have a brain surgery. I contacted the school and told them about my situation and they basically said too bad and I couldn't drop classes after week three and I was stuck with a large bill and I was six classes away from graduating. I had no idea that I only had two weeks to drop a class! That is ridiculous and they wouldn't consider my position at all. I was even accused of just trying to get out of classes. I brought paperwork from my Neurosurgeon and everything. So basically I have to start all over again and try to get a degree somewhere else. A lot of wasted time and money.

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    PricePunctuality & SpeedStaffEase of Use

    Reviewed March 6, 2014

    I have read the reviews on here, though I personally never experienced the Federal Student Loan issues, each student does have the right to contact the loan provider and file a complaint if they feel their funds were not properly utilized by the school. We are adults pursuing our education, many of the complaints I read on here could have easily been avoided if the students simply did the research prior to enrolling.

    My experience overall was excellent, I started in the Teays Valley, WV Campus and finished in the West Palm Beach one. The only complaint that I have is the $150 they charge at the end of your Master program to confer your degree, seriously!?! I paid for a Master program, and they want to charge me to tell me I graduated when I maintained a 4.0 and fulfilled all requirements. Sad.

    Other than that, I loved my professors. Many were prior military who really brought their experiences into the online classes I took. I initially was terrified of writing all the papers required in my Master of HR but ended up mastering that as well. I found it very easy to navigate, but like I said, I was luck to have been an online student at two great campuses. The staff at both were on top of my paperwork, there were a few minor glitches but they were quickly resolved. Essentially, I did my research prior to choosing Strayer and maintained my own progress for three years as I completed my graduate degree. I used so much of what I learned on a daily basis that to me it was well worth the journey.

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    Customer ServicePriceStaff

    Reviewed March 5, 2014

    I attended Strayer Thousand Oaks campus in 2007. Being a first time student I didn't know to pay attention to tuition cost, online versus on campus, etc. After my first two years I was coasting along under the impression I was on track for my degree since I never received communication via email or mail stating otherwise. In 2010 I was under the impression that I had completed my degree. I was transferring to another university while being dual enrolled at Strayer. After completing and going through the commencement to graduate process I stumbled upon a few blocks stating "you haven't completed 2-3 classes". I notified the campus dean and he also informed the commencement office of my courses completed. I was cleared to graduate and paid the graduation fee.

    Several months passed when I noticed I had not received my degree in the mail. I followed up to find out they had done nothing yet overcharged my federal loans. I'M LIVID being that I've emailed back and forth as my proof stating they didn't complete their obligations. Now I'm suffering because staff is no longer with the company to substantiate in adequate work on their behalf. NOT ACCEPTABLE yet no one cares since it's been over a year of runarounds.

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    Christopher increased rating by 3 stars.
    Contract & TermsStaff
    After a positive interaction with Strayer University, Christopher increased their star rating on Feb. 3, 2014.

    Updated review: Feb. 3, 2014

    I received an email from the Columbia SC business staff and they sent a detailed explanation and cleared up the issue.

    Original Review: Feb. 2, 2014

    So I am using post 911 GI bill. I signed up for the Winter term. Strayer's staff even told me that VA doesn't pay till around week 4. Early in the winter term one of their counselors contacted me to sign up for the spring term, only the second one there. So now I have charges for two terms on my account, okay. Then the VA does pay for one term. Then one day later on my account, Strayer has it going to third party, it's like they didn't even apply the VA payment. So they send the winter term to third party, and at the same time they sent the spring term to third party, which doesn't start for over a month. How can this be? They sent a charge which the VA had paid for to third party and charges for a future term to third party. I have emailed their staff but I don't have any warm fuzzies they will resolve it. I guess I am going to have to see if the VA has a fraud line, not sure if they care if the schools they pay are giving the vets a hard time but there has to be something I can do. This is completely unacceptable, on any level.

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    Customer ServiceCoverageStaff

    Reviewed Jan. 30, 2014

    I asked my financial aid advisor before the winter semester began to drop my classes because she claimed that I didn't have enough financial aid or loans to cover my last semester. She claimed that the amount was prorated and I would only receive about half of my grant. She told me not to drop the classes and she would even make sure I got the books that I needed from her sister that also attended the college. Since she was my financial aid advisor I thought I could trust her. After the first week of classes she claimed her sister had the books that I needed and could use. The books she gave me at the end of week two were outdated and could not be used for either class. I still have those books by the way.

    I asked her again to drop my classes. Then all of a sudden she tells me in the beginning of the third week of classes that I do have enough for books. I had to then order them and wait approximately a week for shipment because I didn't have enough for expedited shipping. By the fourth week I was behind in both classes and had two eight-paged papers due that week that would have been impossible to complete in the time allotted. Those papers were 50% of my grade and I would have failed for the semester. Finally in the beginning of week five, I told her that I could not continue my education like this and needed to drop my classes because I didn't want to affect my GPA or end up owing money for dropping the classes. This is when she told me I would not owe anything as long as I dropped within a certain time frame. I had her drop the classes.

    I had not attended Strayer since February of 2012; I only received a bill via email in May 2012 after I registered for summer classes to finish my degree. I then asked another financial aid advisor (the other one no longer worked there) to send me documentation showing me what this bill is for and still haven't received anything yet. They are now holding this so-called bill over my head preventing me from completing my degree which I am now responsible for paying the student loans. I also received a letter in the mail claiming that money had been disbursed to Strayer University in April of 2013 from Direct Loans when I was no longer a student there, but no one there seems to know anything about that either.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2014

    I am very upset with my experience. I have been going to Strayer for all of 3 weeks and had to withdraw due to some personal reasons. I was treated horrible by all of the staff. ** from the business office was very rude. They refused to write me a SIMPLE letter that I withdrew from school because apparently after 3 weeks of school I somehow owe them $1700. This is crazy. I feel like I was just robbed. If I would have know that they were going to be NOT so helpful then I would have never applied to this school. Please do yourself a favor and apply to a different school. Don't make the same mistake I did. They act so helpful and polite on the phone but as soon as something happens with you, they're not so friendly anymore.

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    Customer Service

    Reviewed Jan. 10, 2014

    I attended Strayer University and was told during the application process that the Educational Leadership masters was the same as Administrator Certification program. I completed the degree (Dec 2010) only to find that I paid more than $60,000 for a degree that is no help. I already had a Master's degree and entered this program specifically to obtain certification to become a principal. I have complained to the university on several occasion but nothing has been done and they don't return my calls.

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    Customer Service

    Reviewed Jan. 6, 2014

    I registered for classes in Winter of 2013, all was well everybody was good until I got to the middle of the first quarter when I received a call and was told that I could not continue with my classes despite having filled in the FASFA and grants that was approved. I was asked for additional documents which I presented, but still no one could explain to me properly what was going on. I have been trying effortless to get in touch with someone from the Campus who could assist but no luck. I received a letter that my student loan went to collections and that I should pay it off before I can take classes at Strayer. I finally contacted the corporate office and spoke with someone who there is a note that says I paid out of pocket which was not true and said the matter will be looked into and up to know I call live voice messages and clearly no one has got in touch with me. Really confuse and upset, I have wasted so much time waiting to resume classes. I believe we all deserve equal opportunities.

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    Reviewed Dec. 20, 2013

    I have had an ongoing problem with the Business Office/Accounting with Strayer University. Though you are required to pay for classes prior to taking them (this could include them confirming financial aid and/or student loans), prepayment is required, and if funding through grants or loans falls through, you are ejected from a course. For four years, I had no problems, but after completing a degree program, they began to claim never receiving funds for some classes. Records have been provided showing that activity posted to student loans, which means they created transactions! So, now, what happened to the funding they received... and why are they hounding a student for additional monies?

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    CoveragePunctuality & SpeedStaff

    Reviewed Dec. 10, 2013

    I am currently a student at Strayer University. Due to my illness, I have missed two assignments and failed my midterm exam. I have reached out to the professor multiple times explaining the situation. Each time the professor would only state the late policy. The academic team did reach out to me, however they did not help correct the situation - half stepped. After this semester, I'm leaving this University and going to a local college. I refuse to have them suck any more money out of my pockets. Stay away from For Profit institutions. All of them are the same - waste of time and money.

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    Staff

    Reviewed Dec. 5, 2013

    I have attended a couple other colleges before I settled at Strayer, and I can say that Strayer is the best. I attend the North Austin Campus. The dean, professors, and office staff (including Financial Aid) are all extremely helpful and very knowledgeable about their subjects. Sitting down and talking to the Financial Advisor on campus, I was able to get everything situated with financial aid and my GI Bill. All experiences so far at Strayer are positive. I would definitely recommend this school to others. Just make sure you are ready to make the commitment first. It is hard work to get a degree.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 20, 2013

    I started enrolled back in Aug 2013, in which the semester did not start until Oct 7, 2013, so I was way ahead of time with all of my paperwork. I am using my post 9/11 bill to pay for my classes, but I'm also using financial aid to help pay for some things. I was told by someone in the business office that I would receive a disbursement by the middle of November. Come to find out, they haven't even sent the VA my tuition costs so they can pay for my classes. I've called and emailed them at least 20 times to find out why they haven't sent the fees over to the VA. I called the VA and they stated that they have no problem paying for my class but they haven't received anything from Strayer. Here it is the 7th week of class and still nothing has been sent.

    Strayer is misleading and a waste of my time. They've also billed the VA for winter and spring semesters in the amount of $9,290. Imagine that!!! I will not be attending for those semesters so they can take that bill off. I attended St Petersburg College in Florida and had my disbursement by the 4th week of a 16 week course. They business office in Katy, TX is a disaster and I'm tired of dealing with them to be honest. I'm having to deal with some much bigger issues and they want to play with my money.

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    Price

    Reviewed Nov. 19, 2013

    This university will often steer current prospective students to use Federal Student Financial Aid even though they qualify for an alternate payment program that does not include student loans. For example in my case the Post 911 GI Bill which pays 100% of tuition and fees plus a book stipend. Not to mention that it helps the veteran with other associated cost of housing, supplies, and miscellaneous cost with the BAH. The business office at the N. Indianapolis Campus did not submit my enrollment to the VA for payment, instead encouraged the Financial Aid. Why would anyone take a loan over a benefit that would pay 100% of the tuition. The counselors keep referring you back to the business office, but those are the ones that are creating this mess. Now that I have read other post by other concern veterans, this now seems to be a trend or practice at Strayer in which now will prompt me to withdraw immediately and file a grievance. I would also suggest others in the same situation do the same. After all there is strength in numbers.

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    Reviewed Nov. 17, 2013

    i am confused about this college or program, too many unhappy students about their loan $$. Also I want to know if this college is equal to our community local college. If I finish my 2 years here, then can I go back to regular college around me? Please advise.

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    Customer ServiceCoverageStaffProcess

    Reviewed Nov. 10, 2013

    Strayer sold me on a Bachelors Degree in 2010. I started classes in 2011 and everything went well until the beginning of 2013. Financial Aid will push you to take out the full amount you can get in loans, which may be great for some getting those refund checks every quarter but they don't ever once tell you that if you do this it won't cover the entire degree.

    I got a call stating that I had reached my lifetime percentage for Pell and that was being dropped. I luckily kept up with this information myself and returned to them all the documentation from the government showing that I was fully eligible for quite some time. Once this was re-instated I decided to go over the math myself and realized if I continued with 2 classes per quarter that financial aid would still not cover everything.

    Now, I have to fight with representatives every quarter to get my 3 classes, some quarters I owe $600 and some I get a refund. Dealing with the process is much harder than it should be and the people you talk to are not qualified to answer questions. All I can say to other students is know your own loans and what they will cover and tell these people what you want them to do because if you leave decisions up to them you will end up in a mess owing money.

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    Customer Service

    Reviewed Nov. 5, 2013

    I recently went to finance a car and was told I was in collections/charge off with Strayer University. I find this hard to believe because I received my transcripts from Strayer to transfer to another college. You should not be able to receive your transcripts if you have a financial hold on your account. I also have not received any notice of collections for this. I tried contacting the Center City - Philadelphia campus at (267) 256-0280, but the phone rings and rings then disconnects you without even being able to leave a voicemail.

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    Reviewed Nov. 1, 2013

    I attended Strayer for over 2 years. At first everything seemed great. They had a delay with my GI Bill so they set me up with a temporary Fedloan until the money came through from the VA. But CONSTANTLY the VA and Strayer were at a disconnect. I would be re-enrolling with school EVERY semester because the VA checks didn't come yet. Payments weren't being shown, checks "lost", over payments being kept. It has been over a year since I've attended classes and I'm STILL fighting with them about payments the VA shows they received but sent me to collections for!!!!

    Even still I kept the option open to attend in the future, until the VA took my entire tax refund due to over payments to Strayer and then getting a $2300 collections attack all in the same week. No matter how I go about this I'm always getting the runaround. Strayer has NO idea what they are doing with the VA, and SOMEONE is stealing money out of MY hard earned GI Bill. Also, let’s not forget their EVER CHANGING degrees available.

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    Strayer University
    Response from Strayer University

    Hello,

    We appreciate you taking the time to write us here and recognize that you are frustrated with your GI Bill situation. If you would like, we could help connect you with the Student Affairs team here. Please email us at getanswers@strayer.edu with details of your concern, your student id number if you know it and a contact phone number.

    Thanks.

    Strayer University

    Reviewed Oct. 25, 2013

    I still haven't received my financial aid refund. They switched me out of my classes without my knowledge, and now it has been 3 weeks and still no refund. I've been at this school for two quarters now. This is getting really time consuming.

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    Strayer University
    Response from Strayer University

    Hello Brandon,

    Thank you for letting us know. For all issues relating to your financial aid disbursement, please contact your home campus business office manager. They will have access to your account and will be able to let you know what is going on. Thanks.

    Strayer University

    Customer Service

    Reviewed Oct. 13, 2013

    This school withdrew me from classes for no reason. I have been trying to contact the school and everyone who was familiar with my situation is no longer there. I even tried to contact the President of the school with no response. At first I was extremely happy with Strayer, then with turnover, people kept changing and I feel I got lost in the system. I provided every piece of documentation they asked for.

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    Strayer University
    Response from Strayer University

    Hello,

    We appreciate you taking the time to notify of us of your experience. We're sorry to hear that you have not been able to reach anyone at the campus level as this is not the experience we wish our students to have. Please write us at getanswers@strayer.edu with your student id number, details of the situation and your contact phone number. At that point, we can connect you with the Student Affairs team who can look into your concerns.

    Thanks.

    Strayer University

    Customer ServiceStaff

    Reviewed Oct. 8, 2013

    I recently graduated from Strayer in June 2013 with an MBA in Human Resource Management. I had no problems at all with the school while obtaining my master's degree (I received my bachelor's degree from another college). My problem is I referred my daughter to Strayer when she moved back with me while her husband was being deployed to Afghanistan. She transferred in from University of North Carolina in Charlotte, NC. She attended another college after she graduated from high school but that college was only after the money. Her advisors had her taking classes she didn't even need; it was being paid by Pell grants and loans. So I moved her to Charlotte and she attended UNC (she had to change her major).

    Okay long story short...every since she attended Strayer, they had problems with her financial aid. They would either call her and tell her she owed money or she was owed a refund; she didn't know what to believe and neither did I. Now she has one more quarter to finish her bachelor's degree (winter 2014 quarter - 2 classes after this semester). She received a call this summer saying all of her financial aid and loans had been exhausted because she was receiving it for 6 years between the other schools. They said she had to pay for the fall and winter quarter out of her pocket which is over $7,000.

    Her husband is back from overseas and they are now stationed in Kansas. She does not have that kind of money and neither do I (in which I had already had to pay out of my pocket for her to Strayer for the Summer quarter before she could attend, $658). They said she was short that amount of money but turned around and gave her a refund for $300 in which she paid for her books for the Fall quarter (I wonder if they know what they are doing at all). The people at Financial Aid told her she can apply to Sallie Mae to see if she qualify. She did but it was rejected saying she needed a co-signer in which she asked seven people (they did the application and were denied also). So now she is upset and disappointed that she may not be able to complete her degree and so am I.

    So I called and spoke to someone at the Raleigh campus to see if they could provide any additional help for my daughter to complete her degree because neither of us have $7,000 on hand. So I happen to mention to the person that her husband was in the military. He began to inform me that there were discounts on classes for those who are in the military or military spouses. He began to say that they could provide the discount to the fall and winter classes (provided that proof is shown that the spouse is active duty - which is not a problem) but he was going to check to see if they can retro back to the other classes and provide the discount as well just as long as the spouse was active duty in the military while she attended Strayer University (She began in May 2011- in which that is not a problem). This person kept saying if she had mentioned that she was the spouse of an active duty service member, then they could have done this sooner.

    My whole issue is there was nothing stated on any application or no one asked if she was the spouse of an active duty service member so how was she to know? I asked him that question but he kept trying to change the subject saying it was my daughter's fault because she should have told someone; if you weren't asked that question, why volunteer that information? I asked for the campus director's name and phone number to speak with her; he gave it to me but he began to get bitter about it.

    I want my daughter to finish her education in the winter. I don't want her to have to stop her schooling because of money issues; she was thinking to pursue her Master's degree at Strayer also. We don't have the money now but will have it at the beginning of the year before she finishes (they are asking for money now). If it is true about the military discount, I need someone to look into this and apply it to her account to ease the burden on us and if it is possible to apply that discount to the classes she had already taken, it would be a Blessing. We have been having communication issues with the staff at Strayer ever since she had been attending, so that is why I am looking elsewhere for possible help. After all, I was the one who referred her to Strayer; I have been praying and asking God to help us - I have faith that He will. Could someone help us in this situation? I have not heard from the Campus Director (I called and left a message). Thanking you in advance for your help, and looking forward to a reply from you.

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    Customer ServiceStaff

    Reviewed Oct. 8, 2013

    I have been enrolled with Strayer Nashville since 2010. The beginning of this year (2013) I was called and told that in August I would graduated with my bachelor's degree. As excited as I was I called back the following week and cleared up the misunderstanding. I still had classes to finish. Then after that quarter I was yet again notified I could graduate. All this information was wrong but what was correct was the fact I was out of my financial aid and exhausted my student loans. I spoke with my dean, advisor, financial aid and various others to switch my degree to AA so that I could achieve at least one degree prior to running out of funding.

    Now after completing what was to be my last semester I receive notification that I must again retake a class. This is a class I was assured I did not need to retake. Well now that funds are exhausted I cannot get my degree without paying out of pocket for a class I was assured I did not have to retake. I have spent much of this year fighting with a staff that seems to know less about their job each time. I am seeking out legal advice because I have been deceived on several levels from the school. They have received all my financial aid from both loans and FASFA. This was to pay for my education and correct and honest business practices on their part.

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    Strayer University
    Response from Strayer University

    Hello,

    We appreciate you letting us know about your class and financial aid situation and understand your frustration with how things have transpired. We would love the opportunity to connect you with the Student Affairs team who can look into this further for you. Please email us at getanswers@strayer.edu with details of your concern, your student id number and a contact phone number.

    Thanks.

    Strayer University

    Customer ServiceStaff

    Reviewed Oct. 8, 2013

    I was a graduate student at Strayer University. I was very sure that I was not going to be enrolled in the following semester. The semester that I was enrolled, I called them and told them that I DO NOT want to be enrolled the next semester and I asked him what I need to do for that. He very clearly told me that I do not need to do anything. However, I somehow got enrolled while I was out of town and when I found out, it was too late and they charged me dropout charge and sent those charges to the collection agency. If it was in any way mistake on my side, I wouldn't mind paying the dropout charge. I feel like I am being penalized for your oversight. I would also like to mention that I very much liked the teachers and the classes of your university. If this matter could be settled in a fair manner, I plan to come back and finish my graduate program from Strayer University.

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    Strayer University
    Response from Strayer University

    Hello,

    Thank you for letting us know about your situation. We recognize your frustration and are sorry to hear you have had some difficulty sorting this out. Please write us at getanswers@strayer.edu with details of your concern, your student it number and a contact phone number. From there we can put you in touch with the Student Affairs team who can look further into this enrollment situation for you.

    Thanks.

    Strayer University

    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 7, 2013

    Great school, it's just very unorganized. Well depends on which one you go to. I decided to drop it before classes started. One, they were late telling my book voucher, I ran all around Charlotte to the IRS for a transcript when they didn't even need it. Had to also get a form from my old school which they didn't need. It was too unorganized for me, if they couldn't even do that, then no telling where my money would have ended up for the out of pocket expenses for the courses! You appreciate them paying for my books though. But overall, need to have better people that will actually answer questions instead of just sitting behind a desk collecting a pay check. Never again.

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    Reviewed Oct. 2, 2013

    I have been very pleased with my experience with Strayer up until this moment. I am about to begin my second masters program in next week. I have a financial aid application on file and I got admitted into my second program since July. I have been calling and emailing the Columbia, SC campus for weeks and nothing is resolved. I still don't have a financial aid package for my new program. I was finally issued book vouchers but that is based on the estimated aid I will receive. I was about to withdraw because I hate not having my text materials to start my classes. I like to be prepared. I am so disappointed because of the way I have been treated. I started emailing since July and here it is October , but no financial aid package yet. I am eligible for financial aid and I have funds available to pursue my second program. I am angry that no one helps me or resolves the issue. Even when someone contacts me they never bring closure to my situation.

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    Strayer University
    Response from Strayer University

    Hello,

    We're sorry to hear that you have had difficulty getting your financial aid situation sorted out at the campus level. Please write us at getanswers@strayer.edu with details of your situation and include your student id number and a contact phone number. We would love to help put you in touch with the Student Affairs team who can look into your situation.

    Thanks.

    Strayer University

    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 30, 2013

    I have two scenarios that has stopped me from proceeding in my education. I began a new semester in April of 2009, which I had several obstacles that occurred, which I withdrew my classes early enough not to be charged. Oh my did Strayer go after me with the big guns for their money. I've explained and sent email documentation of my withdrawal in 2009, showing I withdrew in enough time that I didn't owe $1241.00. Upset! Second infraction I was taken classes online in 2010, but the dean at the time registered me on campus for what reasons I do not know. Once he found out I was taken the classes online and not getting grades for on campus as he wished, he withdrew my classes, while I was taken my classes.

    Now over the last three years have been unable to take these classes, due to me owing $141.00 for a book 2010 plus owing 241.00 for classes that I withdrew in 2009. Yes, I called and emailed Student Affairs with no response to either. This is truly sad. Oh, plus I was told I have no financial aid money. What has happened to this money, when I just became a junior but haven't been able to take any classes? Yes, I paid $1000.00 in March of 2013 to get started as instructed, but as usual employee left and new person says different. This school changes employees like water, so you're lost, because the one who has worked with you has left the building. HELP, LET ME COMPLETE MY EDUCATION.

    UPDATED ON 03/13/2017: I was contacted by a Strayer University (White Marsh) Representative Dec 2015, stating "Come back and finish, due to you being so short of graduating." Phase 1- I explained that in 2005 I had passed a math class, which in 2010 the Dean of White Marsh Campus felt I could do better and withdrew my classes. I signed up for the Winter 2016 and completed my Math and another class with B's. I then signed up for the Spring 2016 and completed both with B's. I signed up for the summer classes and was informed July 8, 2016, that I needed my husband's 2014 Account Transcript for FASA 2014-15, which I explained we had done our taxes separately and that my husband was on disability. I wasn't able to take the Summer 2016 classes. I contacted my husband in reference to his documents, which he explained he was on disability and we had done our paperwork separately.

    I contacted the school, the finance department and stated this information. I was informed by the Finance Department in VA to give them his information, so they could gather this information. I didn't think this was appropriate. It took me until August to get my husband taxes together and file them online. I received a receipt stating it was sent to the IRS, which I contacted and was informed the representative couldn't speak with me, due to my husband and myself doing separate taxes. I had my husband speak with the IRS representative, which informed me the paperwork was never received. I was told to mail this information in. I mailed the documents to the IRS, which again the paperwork was never received. I informed Strayer University of every step I made through email, which I have all emails too and from the Finance Department and Strayer (White Marsh).

    I resubmitted my husband's documents to the IRS, with a two day receipt, which was received at the IRS on December 11, 2016. My husband contacted IRS, which the document takes 6 to 8 weeks to process. I finally received my husband's Account Transcript the end of January 2017 and contacted Strayer with the Zero (0) that I explained in the beginning when requested. Now I couldn't participate in any classes until this was resolved, which meant I missed the Summer 2016 and Winter 2016. I contacted Strayer of the document and was informed it was too late. The beginning of February I received an invoice for $5669.25. I can't afford to pay this amount at one time. I contacted Strayer, which I was informed to get a loan through Sallie Mae. I know my budget. I contacted the Finance Department and was informed to speak with the Dean. I spoke with the Dean and was informed to speak with the Director.

    I contacted the Director that stated I needed to speak with Financial Affairs, due to be putting a complaint in a while ago. Why am I being tossed to this and that department to only have so few classes to graduate. I need help with this financial situation that never should of been given late. This paperwork request should've been asked when I started my classes in January 2016. I was informed two weeks after the original invoice that I needed to pay my past due amount or I will go into collections. I have to pay a fee while participating, stating I've ran out of money and have to make up the difference, plus I had to pay for all my books. I need help resolving this issue so I can finish my classes and graduate. I've been in this school since 2005, which 2009 I had an accident and withdrew my classes through fax prior to the start date of classes and still had to pay a fee.

    In 2010 I started back and my classes were withdrew by the Dean (Army), which felt I could do better on this math grad. In 2011 I started back, which was denied because I had to retake my math class. In the Strayer Book (D) was a passing grade. This grade was from 2005 and Strayer received their finance money for this and I received my credit, now it's not passing, which the book says different. Like I said I retook the class, received a B and Strayer received another payment. I contacted Strayer in 2013, which Informed me that the syllabus had changed and some of my classes were put as electives, due to the changes of new classes. I became bitter and wouldn't return to school. As stated in the beginning of the message in December 2015, I was contacted to return and graduate. How can I do this when Strayer requested document late and is penalizing me for their actions.

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    Strayer University
    Response from Strayer University

    Hello,

    Thanks for letting us know about your experience. We apologize that you have not received the help that you had hoped for and recognize that you are frustrated with the situation. We would love to help put you in touch with the Student Affairs team. Please email us at getanswers@strayer.edu with your student id number, a contact phone number, and details of your situation.

    Thanks.

    Strayer University

    Customer ServicePriceStaffProcess

    Reviewed Aug. 31, 2013

    I started at Strayer in 2005 and withdrew. Recently, I resumed and requested accommodations for a documented disability. The request was approved but, it appears that no one in the office of disability services has a clinical background and can understand my condition. Upon withdrawing recently, I had to pay the fees and cost although the condition was documented and the cause for withdrawing was unforeseen. Upon resuming the courses, I am again experiencing difficulty and feel there is no place to turn. I am still awaiting a call from the office of disability services. When you call the dean's or business offices, they all seem to be concerned about the bottom line. In my opinion, Strayer can be beneficial for the average working adult but, for those that require additional assistance, not so much. It would have been easier for them to just tell me outright I don't have a valid condition to be granted accommodations. Just as every professor is different so is every student and for the cost of Strayer, the value of every student should be the same. Unfortunately, I am not in a position to transfer as some others. Not many other schools offer my program and I am almost done.

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    Strayer University
    Response from Strayer University

    Hello,

    Thank you for letting us know about your situation. We're sorry to hear that you are having such a difficult time getting in contact with the office of disability services as this is not the experience we want any of our students to have. If you would like, we can help put you in touch with the Student Affairs team who might be able to assist and address your concerns. Please write us at getanswers@strayer.edu with details of your exact issue as well as your student id number and a contact phone number. Thanks.

    Strayer University

    Reviewed Aug. 30, 2013

    I was told by Strayer's financial aid person that I had an extra $325 left from my loans and would I like to use it to buy books. I always bought used book because I didn't have money to buy new ones. So I used the money to buy new books only to receive a letter in the mail several months later stating I owed the school $325 and I cannot enroll in future classes or receive transcripts until I pay it. Being on the strictest of strict budgets it took me a year and a half to pay this money back. I transferred to another school and finished with my degree with honors. Strayer's loss!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 23, 2013

    Well, I have been attending Strayer University Sand Lake Campus for the past 3 years. Let me start from 2010. Well, I was taking my younger sister for her orientation and I got sucked in because I was tired of not having anything productive to do with myself. So I enrolled. I began my classes. My FA was sent out 2 months after I started in the amount of 200+ dollars. When I contacted the FA department, I was told there was nothing they could do. Then the FA adviser began speaking to me in a non- professional manner. This continued much often than a joke like "Stop telling people about our school because we don't even want you here."

    Let's fast forward to 2011. I tried to transfer to another college but because my GPA was not a 2.5 transferring in, I was denied but I was not informed of this until the summer quarter started so I had to wait until the fall quarter. Then I returned. To my surprise, I was expecting my second child so this caused me to have to leave early in my term because I could not deal with sitting in the class anymore. So I withdrew for the rest of this quarter. Mind you the school had just refunded me over $4000. Then after I had my son, I returned and I began asking about the funding I had left from the previous summer quarter. I was told that I had no money left over in my account but I was just looking around NLSD website to find out that I did, in fact, have funding left over.

    When I brought this to the attention of the FA department, they told me that they did not know what I was looking at and I had no more funding left. So I copied and pasted the information to the FA web page and to their surprise I was right. Let's not talk about the fact that in three years I have had 3 different deans, 2 of them were the greatest deans but the most recent dean does nothing to make your journey special. Then the campus director is very unprofessional. The FA team is slow. The main reason for this complaint is the fact I have been attending this school only the second in my educational career. The first was only 4050 dollars and now I owe 42,500 dollars in loan, no degree.

    I transferred to another school recently. I requested to have transcript sent to the new school on Monday, 8/19/2013, which I only had the withdrawal fee of 25 dollars. Now today, 8/22/2013, I have a new balance of 2020 dollars and they won't release my official transcripts due to these magical charges which I think is unreal. Then while trying to get clarity, I'm told some BS. I am very disappointed with the outcome. With classes at 1775 dollars per class, 65 dollars tech fee which the internet does not work and the fact that they lie to you when they give you the book vouchers telling you that this money has nothing to do with your FA, I will tell you I believe I have spent a good $10,000 in books alone. Smh. If you are thinking about going to school, just don't even trust this school. The staff is unpleasant, not helpful, rude just plain unprofessional all the way around the board. Just don't trust them.

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    Reviewed Aug. 21, 2013

    When first signing up for school they told me that the extra money I got was to be able to help me go to school. Now come to find out it never was really mine and that I needed to be giving the money back so that I would have enough money to be able to finish my degree. I am not the only one they have done this to. I have 6 months to figure out how to pay for the rest of my schooling.

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    Staff

    Reviewed Aug. 17, 2013

    Overall, I have no complaints about Strayer University. I believe I am obtaining the most of my education from Strayer and know that I will have many new skills to apply to my future career. However, I am concerned about the high professor and dean turnover rate that seems to be happening at my campus. I have heard rumors from other students that our campus may close, but I do not know whether to believe them or not because Strayer does not keep their students notified of anything that occurs. I think it would be quite considerate to not only keep the campus students updated on any changes and problems with staff, but to also acknowledge the rumors and provide the real story of what is, or is not, happening. Thank you.

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    Reviewed Aug. 9, 2013

    Strayer University has not given me my money for this semester because I am not telling them how I am taking care of my child without a job. I find this to be an invasion of student's privacy and I was told by the Business Manager that Strayer will not give me the money I have to pay back until I tell them about my child.

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    Strayer University
    Response from Strayer University

    Hello,

    Thank you for letting us know about your experience. We apologize if this interaction offended you and recognize your frustration. We would love the opportunity to put you in touch with the Student Affairs team to talk about this. If this is something that you are interested in, please write us at getanswers@strayer.edu and include your student id, contact phone number and details of your concerns. Thanks.

    Strayer University

    Customer ServicePriceStaff

    Reviewed Aug. 6, 2013

    The Strayer experience has been great. I have had great teachers. The books are current and the ability to access the classes I needed was flawless. My complaint is towards the my home office. I was accepted at Strayer beginning in 2010 and I feel that during my "admissions counseling" they were more or less pitching a sale. When I walked in to the admissions office, I told them that all I would have to fund my education was the Pell Grant and that is when they introduced me to the Stafford Loan and I knew a little about it from my research online. I was told that it should cover my tuition and I could earn a 4-year degree.

    Here I am a little over 3 years in, 50,000 dollars in the hole and no degree to show for it. I was called to register for winter courses and then 5 minutes later I was called back because I was at my aggregate limit on my loan. Needless to say, I had to ask what that was and I was told then that there is a limit on how much the Stafford loan gives out. Shouldn't that have been told to me during my admissions counseling?!? The worst part about the whole situation is that I I was told that I wasn't the first one to have this problem. So you mean to tell me that Strayer has done nothing to rectify the situation and stop all the taking advantage of people.

    I had also been lied to about the records office not having a phone number for transcripts. The person at the records office even called me back the same day. I was led in circles all morning long. The business office about a week later tried to use scare tactics to get me to stay and pay out of pocket. Like "Your Pell Grant is all used up" or "Community college is going to cost you more than finishing up here." Luckily I didn't fall for those lines because I did a little research and everything that came out of their mouths were lies!

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    Customer ServicePriceStaff

    Reviewed Aug. 2, 2013

    I recently went to Strayer University Schaumburg, Illinois campus. I was interested in possibly transferring to Strayer University from my local community college. I walked in. The receptionist wasn't even there. I waited for about an hour then finally one of the admissions counselors finally approached me and told me she could help me. I told her my story and told her that I would be transferring over with two associates degrees from my local community college. I asked some questions about my transfer credits. She was completely clueless and gave me no definite answer. I asked her about the tuition cost and if she know anything about the program I wanted to major in and she stated that she was new and did not know much. She asked my contact information and told me that someone that was a bit more knowledgeable would contact me at a later date.

    What a joke nobody ever even made the attempt to contact me. How is this place even allowed to run as business by the local authorities. Shortly after this incident I went on the internet and did some more research on Strayer University I found nothing but negative reviews. I guess it's a good thing they never got in contact with me they would probably be ripping me off right now. Tuition is outrageous, faculty credentials are nonexistent, Student services nonexistent, I do not know what else to say they should not be in business.

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    Staff

    Reviewed Aug. 1, 2013

    I have been going to Strayer for 2 years and the instructors are great and they work with you. The only complaint I have is the Business Office. Marcus and Shawn have always been extremely helpful. The problem I have is the way they send your certification to the VA. They wait until about week four to do it. When Strayer was doing it locally I had no issues. Shawn was on it. But now someone who isn't at the campus is handling it so you have to wait. My second issue is it's week 5 and Strayer had not sent anything to the VA. So that means on the 1st of August I did not receive my housing payment (1000 plus) and I have a balance on my student ledger for books but I can't get the VA to pay for it if the school has not sent them anything. I spoke with someone in the business off and they stated the school is behind processing things and they are still in the Spring term in processing. The guys in the business office can only do so much. It's out of their hands. When I went to Phoenix I didn't have these problems. Maybe I should have stayed.

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    Strayer University
    Response from Strayer University

    Hello Jermell,

    Thanks for reaching out to us and letting us know about the issues you are having with your VA Certification. We apologize that you have experienced a delay in the process and understand that you are frustrated with how things are moving along. Please contact us at getanswers@strayer.edu with details of what's going on, your student id number and a contact phone number. We can then put you in touch with the Student Affairs team. Thanks.

    Strayer University

    Customer ServiceStaff

    Reviewed July 29, 2013

    I'm attending the school as a business major and the professors are not very helpful. All of them have different standards and they do not respond in a timely manner. The campus representatives do not know what's going on and they sound as if you messed up their day from calling. They don't respond to you when you email or call. They never allow you to evaluate the professors on how they are doing. The blackboard upgrades were horrible and the whole system that is used is not even as sufficient as they stated it would be. Bottom line, never attend this school go somewhere else. University of Phoenix is way better than this school. Well any school is better than Strayer.

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    Strayer University
    Response from Strayer University

    Hello,

    Thank you for reaching out to us and letting us know about your experience. We apologize that your professors and campus staff have not been as helpful as you had hoped and recognize that you are frustrated. If you would like, we would love the opportunity to connect you with our Student Affairs team so that you can talk through your concerns. Please write us at getanswers@strayer.edu with details of your situation, a contact phone number and your student id.

    Thanks.

    Strayer University

    Customer ServiceCoverageStaff

    Reviewed July 10, 2013

    I have been attending Strayer University since 2010 and I hadn't had any issues until this summer quarter. I have definitely maintained academic excellence since being a student there. No one explained to me that I should have started last spring quarter, taking three courses, until of my normal two courses. If this would have been clarified, I would have done so. I have talked to people from the business office to student support, even speaking with the manager at the business office trying to resolve my funding taking over three months before anything was posted for the summer quarter financial funding. Even during my spring quarter, I was contacting administrators about my funding for the summer. They waited to the last minute to post my funding, which would have covered the majority of my tuition, but $365.00 I would have had to pay out of pocket.

    I explained to everyone I spoke to that I have financial hardships due to me no longer being employed. Yet little was offered as far as advice for scholarships or other forms of non-repayable funding. Very lack of concern. This really bothers me because I only have 3 courses to complete and yet I do not know how this will be possible. Also, I asked to have my $150.00 graduation fee removed and yet no one has called me back or even answered to my help ticket request. To me it's like they do not care enough about their students.

    Are there percentage of graduates who have worked hard to get to this point and not be able to finish? When I first enrolled at Strayer University, I thought that I made the right decision. But now I feel as though I made a huge mistake. I need $3,000.00 to pay for all three classes that I need to take in the fall to graduate, and I just do not see that happening.

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    StaffProcess

    Reviewed July 7, 2013

    Strayer Ambassador Program - This has been a wonderful program and a great motivational site for students. It has truly been an honor to tell others that I serve as an Ambassador for Strayer University. The program may be coming to an end on July 31, 2013, but my service for Strayer University will never end. I am connected to this University and it gives me great pleasure to say that I am an Alumni! Farewell, Ambassador program. You will be greatly missed.

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    Reviewed July 2, 2013

    Simply put, my experience at Stayer can be described in three words: TWO THUMBS UP! I hope one day I am able to become a professor and share with others what I have learned.

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    Staff

    Reviewed June 27, 2013

    During my tenure at Strayer (Florence, KY campus), I have to say the professors were extremely knowledgeable on their subject and were always willing to review something that I did not understand or needed clarification. I am taking a small break from college now. However, I will be returning soon to start on my Bachelor’s Degree.

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    Price

    Reviewed June 25, 2013

    In 2009, I lost my job and decided to go to school and pursue my degree. A representative from Strayer called and sold me in enrolling in Strayer University. I felt encouraged, excited and ready to go. Soon after, I realized how incredibly expensive and inflexible this university is. Three years later, I am $34,000 in student loan debt and barely an associate degree. This institution likes to pride itself on how flexible they are; however, they have a strict attendance and deadline policy that gives no flexibility to the working adult. The amount of work for online students is incredibly larger than those who have the luxury to go to campus. I finally finished all my classes for my AA and transferred to another institution to continue my bachelor. Now, I am faced with a $3,000+ in debt because my teachers dropped me from my classes due to medical reasons. I am completely discouraged, can't get my AA, can't pay my student loan and now this debt. They are holding my degree hostage until I pay the $3,000+.

    I am in tears, never again wanting to continue my education. Strayer University only cares about its money rather than the students' future. They serve as an example of many institutions that take advantage of a student's vulnerability to continue their education and feed off of them. Please, please think twice. They make enrolling in school easy for a reason. It's a mirage that takes you to an abyss. I am left with $37,000 to pay, a single mother of two, pregnant, and have to go on Welfare. I have no money to pay them with and so I asked them to "please forgive the debt". They flat out denied me, telling me they will send my account to collection and ruin my credit, the only thing I have left. I was better off unemployed and with my high school degree.

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    Staff

    Reviewed June 24, 2013

    Overall, with Strayer, I am very satisfied. The justification for this is that so far I have had the best classes in helping me reach my goal to learn more of my career path. The Blackboard type of software is user-friendly and I feel that the professors have been excellent in helping me to learn much more than I could have ever imagined! It has been a very satisfying experience in both my undergraduate years and my current graduate school years. I always refer my friends and family to Strayer in hopes that they too can pursue their goals and career as I did.

    Thank you, Strayer, for helping me to get to the higher end of the ladder in my career through encouragement, great professors, and valuable classes to help me learn the maximum amount that I had ever possibly dreamed! I encourage anyone thinking of going to a great university to choose Strayer as you will be so thankful that you did! What a rewarding move that I had made in choosing Strayer for my university for both of my degrees!

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    Punctuality & SpeedStaff

    Reviewed June 24, 2013

    I have attended Strayer University at the Charleston, SC campus continually since September 2008. In September of 2012, I obtained my BBA and in September of 2013 will obtain my MBA. Every single Professor at the Charleston, SC campus will always hold a special place in my heart. Every Professor that I have had there has influenced me in such a positive manner words cannot describe. At my graduation in September of 2013 in Orlando, Florida, as I walked off the stage, sitting right there was Dr. Brian **, one of my Professors from the Charleston, SC campus. Dr. ** has been incredibly supportive of me since day 1. Having Dr. ** at my bachelors graduation was such a touching experience for me and made me feel like he was representing everyone from MY campus.

    I am very passionate about Strayer as well as the Charleston, SC campus. One of my goals once I complete my MBA would be to come back to Strayer Charleston, SC campus and teach. As I attended school, I worked full-time, took full time classes 3-4 per semester and was a single parent of a teenage daughter. As I completed my MBA, I took 3 graduate classes per semester for 1 year - all while working full-time and being a single parent. I want to be able to be a mentor to future students to show them that if I can do it, they can too.

    I understand all of the curve balls life throws at you and to have a Professor that is a Strayer graduate (which none of the Professors at the Charleston, SC campus are) as well as having endured through what you are going through is such a role model. This is the kind of role model I want to be for not only my teenage daughter, but to my fellow students. If I can do it, so can they.

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    StaffProcess

    Reviewed June 23, 2013

    I attended Strayer University online and graduated in 2010 with my MBA in Human Resources. I found the experience to be rewarding and fun, even though it was a lot of hard work. Taking the entire program online wasn't easy. Even though people seem to think that online education is cake - it's not. But my professors were great, helpful, reachable, available and willing to work with me. While I was in school, my husband became ill and I found that going to school at 10 at night or later when he didn't need me as much was actually just the respite I needed from a very stressful situation. Thank you Strayer for making my MBA experience richly fulfilling and actually a lifeline for me.

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    Punctuality & Speed

    Reviewed June 22, 2013

    From the minute I sat down with an academic assistant from Strayer, I felt very comfortable which is the opposite of how I felt when I went to bigger, traditional schools. Everything was explained to me thoroughly in that one day of what I had to do until graduation. I felt so good about it that I signed up for classes that day and began my courses just a few weeks later. I am now proud to say because of that one day's decision, I now hold a Bachelor of Business Administration. Thank you Strayer University. I did it!!

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    Staff

    Reviewed June 22, 2013

    My experience at Strayer University was pleasant with some bumps. The facilitators were professionals and care about their students. However, some of the office staff was not very helpful.

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    Customer ServiceStaff

    Reviewed June 22, 2013

    I would like to share with others who are considering pursuing an education through Strayer University. You will find it to be one of the greatest educational experiences of your life. The instructors were not just there to communicate information from a textbook but to also assist in the overall experience. Another great and rewarding experience was the friendships/networking relationships acquired through the chat room and group assignments.

    As a result of receiving my MBA through Strayer, I am now working in my career profession and have influenced several others to enroll with Strayer as their educational institution. Go for it... You will be glad you did!

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    Staff

    Reviewed June 21, 2013

    I encountered many outstanding professors who were clearly passionate about the subject matter and were very supportive. Online courses are very convenient for students with the necessary discipline, and the programs fit my needs.

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    Staff

    Reviewed June 21, 2013

    My complete experience here at Strayer has been great. I initially started with the in-house classroom experience and proceeded to the online environment. The Fredericksburg campus staff have been and continue to be my base for anything I need. They are incredible people. I would like to thank Julia, Nathan, and Inga for everything they have done for me.

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    Customer ServiceStaff

    Reviewed June 21, 2013

    I attended Strayer University for both undergraduate and graduate schools. I must say that the school is geared towards the working adults. I attended Strayer while married, raising two kids, and working full-time. If you are determined to succeed, then the tools are there to assist you. The professors and staff always responded to any questions, concerns that I had in a timely manner. I thoroughly enjoyed attending this school. As long as you keep the line of communication open, then you should succeed. If you run into any issues completing any task, you should notify the professors immediately and they are usually more than willing to work with you. Strayer University is a great school, and I highly recommend it.

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    Reviewed June 21, 2013

    I have been attending Strayer since 2009. I have completed a good portion of an International Business degree. After paying around $1535 per class per quarter (not including books), I've completed most of my core classes and am primarily into my electives. I have taken a couple of quarters off (maxed out on student loans), but when I was contacted by the school about re-enrolling, I was interested in the options... up until the point that I was told that I would have to switch majors because the International Business degree was no longer valid for the state of North Carolina. My only purpose in attending Strayer was the convenience of online learning in addition to the availability of the International Business Degree program. After all of this time (and expense), I'm ineligible to complete the degree I have been working toward. I now understand why Strayer has a low graduation rate and a fairly low retention rate.

    I will now have to find another university to complete my degree and run the risk of losing credits that may not transfer, accruing more debt. To anyone considering this as an educational option, I implore you to consider all of your options. Had I known in 2009 what I know now, I would have never enrolled in Strayer. I'm sure there are far better institutions for the money available!

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    StaffProcess

    Reviewed June 21, 2013

    I am currently in the CRJ Admin program with Strayer University and I couldn't ask for a better group of people. From the academic department to the professors, they have been so kind and helpful with everything! I am really pleased with Strayer and would definitely recommend them to anyone.

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    Staff

    Reviewed June 21, 2013

    This is a great institution for the working individual that wants to further their education.

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    Staff

    Reviewed June 21, 2013

    My experience being a student at Strayer University has been excellent. So far, all of my classes have been online and I would like to experience some classes on campus.

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    Customer ServiceSales & MarketingStaff

    Reviewed June 19, 2013

    I have spoken to Virginia Tech, Strayer, and Phoenix online, as well as other local colleges. I attended two so far. None of these schools gave me the experience that Strayer has. When I went in to speak with Daniel, he was very nice, but pushy directing me to do things to prepare for attending Strayer even though I made it clear to him that I was not ready to sign with Strayer. It was to make the process smoother for when I was ready to attend, he assured me. The problem I had was to ensure that the degree they offered was going to do what I wanted it to in the end.

    What I found out was inconclusive, and not enough for me to want to attend the college. I could have dug more; however, instead I decided to attend Wallace State. Approx. 2 years later, I find that I have a charge from Strayer on my credit. When I spoke to the Assistant Director from my local Strayer, I was informed I had logged into an English class, submitted all documents to attend, and met the Dean. This is all nice. However, at no point did I shake hands with the Dean with the intent of attending their school. At NO point did I log into a class and do a single assignment. At no point did I agree to attend Strayer. Yet unless I find emails of my refusal from 2 years ago, the school will do nothing to assist my predicament.

    Stay away from Strayer, sign nothing, and do not follow their "helpful " advice. If this was a legitimate school they wouldn't be using salesmen to push their school on you. They DO NOT have your best interests at hand when they are advising you to click accept or to sign on the dotted line. I made my intentions VERY clear. Daniel knew my position, and yet... I'm now indebted to a school I never attended. None of the other colleges did this. Virginia Tech has a pushy approach as well, but I do not owe them. I actually enjoyed my time with the salesmen there. I spent more time in their company, and I also signed where they asked me to. And yet... no bogus charges were applied. Why is this? It's because Strayer is a scam. Avoid them and attend a decent college. A smile does not make these people honest. They are nice and helpful, and fake. Do yourself a favor and put your dollars elsewhere. Even the grant money, it is YOUR money to use. Use it where you'll benefit... not at this joke of a school.

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    Strayer University
    Response from Strayer University

    Hello,

    Thanks for sharing this feedback with us. We're sorry that you have had such an unsatisfactory experience dealing with Strayer University. We would love to connect you with the Student Affairs team so that they can look into this situation for you. Please write us at getanswers@strayer.edu with the details you provided below about class registration and include a contact phone number.

    Thanks.

    Strayer University

    Customer ServiceStaff

    Reviewed June 10, 2013

    I've been attending Strayer for five years now. I work full-time so I take one class at a time, and have just under three years left. In my time, I've had excellent instructors, good instructors and only one bad instructor. Most of my professors are engaged, easy to get in touch with (meaning that I receive an email reply within 24 hours) and quite good overall. Who hasn't had a teacher that wasn't their favorite? That's going to happen whether you're in elementary, high school or college. Guaranteed. But I've really enjoyed my time with Strayer. I've learned a lot and have found it to be an excellent way for me to complete my degree.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 7, 2013

    This school is a complete JOKE! Stay far away!!! The standard of education is so low. None of the Professors actually teach. It is their second job and could care less about giving you the education for the high dollars you are paying. Good luck getting help with homework, financial aid, or even schedule changes. Also, do not waste your time talking to the pathetic excuse of Deans they hire. They are unprofessional and rude.

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    Strayer University
    Response from Strayer University

    Hello,

    Thank you for letting us know about your experience at Strayer University. We are sorry that you did not enjoy your time as a student as it does not represent the experience that we strive to deliver. If you would like to speak with a Student Affairs representative about any of your concerns, we would be happy to help connect you. Please write us at getanswers@strayer.edu and provide your student id number, a contact phone number and details about your concerns. Thanks.

    Strayer University

    Customer ServicePunctuality & SpeedStaff

    Reviewed May 31, 2013

    The first 2 years were good years with Strayer University. Every time I had a question, it was answered in a timely manner. About the 3rd year was when the problems started. I was aggregated and so as I was told, so I had to pay out of pocket. I was put on a payment plan. During this time, I was advised that I couldn't start a new quarter until I completed the current obligation according to the promissory note. I was told later that - that as long as I was current and making payments according to the promissory note, I could continue classes.

    So, I continued my education at Strayer University. I received an email from Strayer stated that I would be getting a refund. I thought that was odd, because I have been on a payment plan for a while now. And so I am thinking "Why at the end, I am getting a refund?" I was thinking maybe I overpaid them. But I contacted Strayer and asked the questions why and I getting this refund. I told them that I am on a payment plan, and I should be getting a refund. I was told I was granted a refund. I asked the question, “Did I owe any money; was anything owed?” I was told "no". I went on my profile for several weeks after receiving the refund - it stated $0.00 balance. I went on to graduate in September 2012.

    Then, the nightmare started about a week later after graduation. I received a bill for over $3,000.00. Then, I contacted the Business Office and was sent to different people; people never called me back. I was told at one time my file was at the corporate office. I asked to speak to someone in corporate, and then I was told I couldn't. I was reassured they would call me back over and over again, not ever a phone call. Then later about 2 weeks after that, I received another bill for over $5,000.00. I was told then I owed for 2 different quarters. Finally after all this time, I was told that I shouldn't have ever received a refund. That the first time, yes... first time, they had made this mistake and sent me a refund before, that I had paid so much, that my payments took care of their mistake of overpaying me making the mistake of not sending the entire payment back to my lender.

    Well, at the end of when I was graduating, they made the same mistake. But this time apparently it didn't work, and they had sent me $1,800.00 of the $2,500 of the funds that was needed to be sent back. So I was told, so that left me with a balance on my account. So, I decided making payments. Next: Now, I requested for official transcripts from Strayer University about two months ago - meanwhile, still making payments with them. They sent me an official copy of my transcripts. I pursued to continue my education with another college. When this other college requires to have official transcripts, well since I requested a copy and received them, I had no idea there would be a problem for them in getting another official copy of them.

    Well it was Strayer University policy states that, if a person owes funding, they have the right to hold transcripts, diplomas, etc... I was told I shouldn't have received a copy of my official transcripts. Once again, misinformed. But they sent me a copy of the officials. That is why I am so confused. I wouldn't have ever attempted to start another college knowing if they wouldn't release my transcripts. Now, I was forced to withdraw from the other college, and now I owe this current college $3,400 which I can't afford. Strayer University have completely messed me up twice financially, and I can't afford this last one.

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    Customer ServiceStaff

    Reviewed May 15, 2013

    This school just set me up for failure pretty much. I started with Strayer last year and everything has been fine until this semester when Blackboard has been messed up for me 4 weeks. It took one instructor all of 5 weeks to finally get in touch with me. I have spoken to over 6 different people in that office including the Dean, and all that can be said is, "Sorry for your frustration." Okay so what you are sorry for your mistakes, but that does not help the fact that I am struggling on your accord. Now they send me an email today saying that I am at midterm risk. Are you serious right now? I really cannot believe that they are putting me through this. If anyone with any sense is reading this right now, they will know that this is not the student’s fault. Now I have to play catch up with prior homework that could not be completed because of Strayer! Thanks for nothing.

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    Strayer University
    Response from Strayer University

    Hello,

    We are sorry to hear that you have had such a negative experience with Blackboard and recognize your concerns. If you would like, we would love to help connect you with the Student Affairs team. They will be able to discuss your situation with you further. If this is something that you are interested in, please write us at getanswers@strayer.edu with details of your concern, your student id number and a contact phone number. Thanks.

    Strayer University

    Customer ServiceStaff

    Reviewed May 13, 2013

    I sent this email to the Dean of Strayer, Alexandria Campus (**): “I just took Biology online for the Fall Semester with Professor **. Our classes ended Sunday, December 23, 2012. Professor ** grading scale/system did not match the points I was given on my grade book. According to my grade book, I got 598 points, which should come to a C. What I understood in order to obtain an A, the total points we need to achieve were 800 points. On my unofficial transcript right now, it’s showing 0 points. The grade I got was an F, which makes no sense. Now the question is what happened to my 598 points? How come it is not showing on my unofficial transcript?

    “I submitted all of my assignments weeks prior to their due date. For every assignment, I got 100%; which equals to 110 points. In almost all of my discussions, I got 10/10; except for week 1 where I got 9/10, and on the same one lab, she gave me 15/20. I have a copy of my transcript, a copy of my grade book, and copies of all my assignments, labs and tests to use as a proof. This class was so much fun and interesting. Professor ** was great, very helpful, extremely responsive and fair. She gave me great reviews on my discussions, 100% on my assignments, provided great insights, and great reference materials that were there for us to use in every class discussion, assignment and labs.

    “I have nothing bad to say about Professor **, only great compliments. I am extremely concerned because I have been trying to get in touch with her since yesterday via email and phone. I am getting a message saying (the person you are trying to reach has a voicemail box that has not been set up yet). I’m guessing she is out town on a well-deserved vacation due to the holidays. Can you please guide me and provide some type of support as to what is my next step should be? Your help in this matter will be greatly appreciated.”

    This issue was not resolved. Student Affairs did nothing to help me; instead, they went by what Dr. ** told them. This is not the outcome that I was expecting from Student Affairs. Nothing has been resolved for me in reference to my grade. I am not disputing Dr. ** assumption/incorrect points of her grading scale, which they were as incorrect and misleading on our grading book. Perhaps, nothing was listed on her syllabus to start with. So please, I encourage you to double check her records, which I am sure you can. Actually, I am disputing my missing grades, points, and a better clarification on how my work was evaluated. I never heard from you asking me questions, or you asking me to show you proof of my work or any backup information to support my dispute. Instead, you took the easy way out. You spoke to her and that sufficed; there’s no need to go further with this investigation (case resolved).

    Dr. ** is the professor, and I am just a student. Really? It’s my word against hers. As all the students who attend Strayer, I work fulltime with four classes left to finish my BS. Since I have been in Strayer, never have I failed a class. Please do your research to verify this information. I cannot afford to pay $1,725.00 again for a class I know I didn’t fail. Please take in consideration the fact that I am barely trying to make ends meet, and my financial aid is maxed out; the money for these classes come out from my pocket. Is this really how Student Affairs work? You are not helping me. You are siding with the professor. This is unbelievable! Nothing was ever done, they just simply failed me. I will never recommend a friend or a co-worker to attend Strayer University.

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    Punctuality & SpeedStaff

    Reviewed May 13, 2013

    Academically, I have no complaints regarding Strayer University. However, if you ever need to withdraw from a class, there is a great difference in the level of speed, the accuracy and detail of the records that are kept. I have gotten burned on more than one occasion with them in regards to attempting to both drop and withdraw from a class. This is not the only University that I have attended which offers online classes, and this is the first University that I have attended which takes over a month to complete the withdrawal process. If you do not keep your own records, it can easily result in you paying out of pocket or owing the University money even if you initiate the withdrawal process on time.

    It’s great for studies, but not so great if life actually happens to interrupt your studies. This University is touted as being great for adults with lives and helping with earning your degree, all the while understanding your other obligations. It is convenient while you are active, but it definitely is not the best in helping you to handle an unexpected hiatus.

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    Reviewed May 11, 2013

    I completed the Advanced Accounting Diploma in 2006 with a GPA of around 3.5. I was hoping that completing this diploma would augment my Finance degree and increase my chances of entering the Accounting field. This has not been the case. I'm not sure if potential employers are familiar with Strayer. I still have several thousand dollars of loans to pay off and I am nowhere near an Accounting position. There is no effective career placement service from Strayer. It seems as if my education has gone stale and I'm stuck paying for a diploma which hasn't benefited me. Perhaps I should have attended a low-cost vocational program at a community college and become an HVAC technician.

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    Customer ServiceStaff

    Reviewed May 8, 2013

    When I first started school here, I thought it was great. Customer service was good and I had a great experience getting started. Now that I'm about to graduate, things have changed. I was very adamant about not taking a senior level course online because they are notoriously time-consuming, instructors don't get back to you in a timely manner, and online classes are not for every learning ability (I need to see it and ask lots of questions with certain subjects). I was told numerous times that this class was brick and mortar, and the other class I was taking was online. A week before classes, I found out it wasn't true. The closest campus that offers the class I need is several states away. Then I found out if you enrolled in the program later, it's not required anymore.

    I am being forced to take it online with no other option. The instructor is a jerk, never returns emails, and expects me to remember classes I took 10 years ago. It has made my last semester with Strayer the worst yet. I will never recommend them to anyone, and if I get my masters, I am just fine with taking extra classes if my new school doesn't recognize all the classes I took with Strayer. I feel they discriminate against students that are not "book smart" by not providing us with a proper learning environment for senior level classes.

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    Customer Service

    Reviewed May 1, 2013

    I had signed up for my last course. In this process, I repeatedly asked to make certain that I was actually taking the last course; the administration repeatedly said yes. I completed my last course, earning a 3.5 GPA for an overall grade, attended the ceremony in Philadelphia, PA. When I got home, realized I had to pay $150 for the registrar’s office to review my records. When they were finished, they stated I had repeated a course in 2012 that I took in 2009. I investigated and asked questions.

    Over three weeks ago, the school told me that they changed the course number of the course I took in 2009 in 2012, without ever telling me this when I signed up for the course in 2012. Since Strayer is at fault, they have not been returning my calls. I have yet to receive my BS degree. I cannot put this accomplishment on my resume, nor can I refinance my loans. I will never recommend Strayer University to any of the people that ask if I enjoyed this school. Strayer owes me a Bachelor's Degree.

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    Strayer University
    Response from Strayer University

    Hello,

    Thanks for reaching out to us. We apologize that there was so much confusion that occurred pertaining to your last class. This is obviously not the experience that we wish our students to have. We would love the opportunity to help connect you with someone from our Student Affairs team who can look into this for you. If you wouldn't mind, please write us at getanswers@strayer.edu with details of this concern, your student id number and a contact phone number. Thanks.

    Strayer University

    Reviewed May 1, 2013

    I am a using my VA for Strayer. It’s the fourth week, and the school has not asked for funds from the VA to pay for my school. I have my Pell Grant and other financial aid that I need, and they still haven’t asked for no loans, or my Pell Grant. I need my funding for things for school, and I don’t know why it is taking so long for them to handle this. What should I do?

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    Strayer University
    Response from Strayer University

    Hello,

    For issues concerning your financial aid, it's best that you work with your home campus business office manager. They will be able to look at your account to see what's going on and help address any questions you might have regarding your financial aid. Thanks.

    Strayer University

    Customer ServicePriceStaff

    Reviewed April 25, 2013

    I am attending Strayer for my second semester using my GI Bill to pay for school. This semester, one of my classes had technical issues. The lectures will not load correctly. I called IT, who told me they are supposed to be like that, which is obviously incorrect because I am in another class now and have done other classes as well. I contacted the teacher, and she could not explain why it was like that. So, I dropped the course. Afterwards, they said they would still charge me because I dropped the class for preference reason instead of a technical issue. Well, needless to say, I should not be charged for this class. I also found out later that since I dropped the class, I don’t get a housing allowance this semester, and I don’t get my Pell grant. They told me none of this before I dropped the class. So now, I am in a financial situation and being charged for a class I did not take. This will be my last semester at this school. What a way to throw away years of tuition for 50% of one class in Strayer. They have very poor customer service and a bad business decision by your faculty.

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    Strayer University
    Response from Strayer University

    Hello Dustin,

    We're sorry to hear that you didn't receive the help and information that you had hoped when withdrawing from your class. If you would like, we would love to help connect you with someone from our Student Affairs team to speak with. Please write us at getanswers@strayer.edu with details of your concern, your student id number and a phone number that we can contact you at. Thanks.

    Strayer University

    Customer ServiceStaff

    Reviewed April 10, 2013

    I'm an international student in Arlington, VA campus. I recently finished my classes, and trying to get my graduation and OPT. The problem is the requirement of the English classes. When I first applied, I gave all my paperwork, which includes a certificate of English school to take care of English classes. Since then, I started my degree, but those classes were there. I spoke with student advisors a lot of times and turned my papers in several times. Even last week, I gave my papers and told them my situation again. In the end, here I am today, trying to get my graduation, and I get an email that tells me the process could not be done because of the English classes. This is such a mess and a lack of people doing their job. It has been two years, and they couldn't handle a single situation.

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    Strayer University
    Response from Strayer University

    Hello,

    We're very sorry to hear about your situation and that you have yet to receive a satisfactory resolution to your request. Can you please write us at getanswers@strayer.edu with details of your concern about your graduation, your student id number and a contact phonen number? We would love to put you in touch with someone from the Student Affairs team to help look into this further for you. Thanks.

    Strayer University

    Customer ServiceStaffProcess

    Reviewed April 3, 2013

    I am a graduate student who recently attended Strayer's winter quarter through the Prince George's campus. I took an on-ground and online course. Both courses required a lot of writing which, for a graduate program that stresses adult learning, I felt was odd. Both my professors were sticklers for well-written, APA-formatted papers that usually responded to 4 questions. Every paper I wrote for my online course was an A, whereas my on-ground course would teeter between a high C and B. It became clear after reviewing papers that I was made privy to read by a student receiving A's in this same course that the grading was more subjective (borderline personal).

    My final grade ended with a B based on the grades from papers that I felt should have received higher marks. Strayer's grade dispute policy is such that a grade cannot be disputed until the final grade has been given. I formally disputed my grade with explanation and tried to upload the proof of my complaint, but their system had a glitch that wouldn't accept the upload of my documents. My complaint was forwarded to the dean of my campus, who simply interviewed the professor, took their statement and based his response on that. He closed out my ticket as resolved without calling, emailing or following up with me to get clarity about my dispute. The dean offered no opportunity for me to show documentation to justify my claims or even to meet with me and the professor if needed.

    Is this really graduate school where adult learning is stressed? How do you justify the lack of authenticity in a process that showed no real judicial process? I am so disappointed about my return to Strayer and the lack of leadership, professionalism and real support for the student body. The Prince George's campus has the highest enrollment of all campuses-wide, yet our systems of technology, study, campus site and professionals remain in the dark ages. I believe underneath the surface, we're experiencing these obvious and blatant disparities based on demographics. Plain and simple!

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    Strayer University
    Response from Strayer University

    Hello,

    We're sorry to hear that you have had trouble resolving your grade dispute. This is definitely not the type of experience that we want our students to have. If you would like, we would love to help connect you with the Student Affairs team who can talk to you further about this. Please email us at getanswers@strayer.edu with details of your concern, your student id number and a contact phone number. Thanks.

    Strayer University

    Customer ServiceStaff

    Reviewed March 29, 2013

    I inquired about Strayer at the Charleston, SC location in December 2012. After their lack of knowledge, I decided that this is not a school I wanted to attend. I never registered for any classes or took any placement tests at all; I only added them to my FAFSA but deleted them in 2012 after registering with another college which I now attend. After completing my spring semester in my new college, I registered for my summer semester and was told that I could not receive loans because Strayer had my loans pending and were to be dispersed in April 2013 for their spring quarter.

    I am confused because I never registered for anything. I was also sent an email in December that explains that because they did not receive payment, I would have to register again, which means I was never a student here. This was after I cancelled all loans or at least thought I did. The financial aid officer made me fill out a paper that was incorrect and never filed the paper to cancel my loans. Now I am stuck because they could not properly do their job. After more investigation, I found out that I am now magically enrolled in their spring quarter which I did not sign papers for or have any knowledge of because I have been currently attending another college. I have printed out all their emails and information in case it’s deleted, and I am looking to take legal action for them falsifying information to receive aid. I was never enrolled, and I never attended the Charleston, SC campus.

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    Strayer University
    Response from Strayer University

    Hello,

    We're sorry to hear that you have experienced a mix-up with your registration and enrollment. We would love the opportunity to help you sort this out. Please email us with details of the situation and a contact phone number at getanswers@strayer.edu. Thanks.

    Strayer University

    Reviewed March 22, 2013

    To everyone that is planning or attending this for-profit organization... why did you even choose this so-called University? University of Phoenix, Strayer, Kaplan... all these bought-degrees are whack. I am a recruiter for a billio- dollar company and unfortunately, we do not hire those with "degrees" from these organizations. They are not officially accredited from the AACSB, which someone interested in business should already know. Please do yourself a favor and stop trying to get the easy way out and attend public school or private school (Rice University) that own up to their name. $40,000 could get you a BBA and an MBA from Univ. of Houston or a degree from these for-profit schools that are laughable. Do your research, or plain and simple… attend a real University.

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    Customer ServiceStaffProcess

    Reviewed March 18, 2013

    This letter is in reference to the poor and unsatisfactory response to the Owings Mills, Maryland Strayer campus. As a graduating student with Strayer University, I have received a lack of communication with the Strayer University staff and professors. I began my master's degree program in June 2010 and since then I have had no initial problems. I did make a note that the requested advisors were never available for assistance. Upon the end of my master's program, my last step was to turn in my final DRP. Communication between Professor Jimmie ** and Campus Dean Charles ** was horrible and they both made my experience in my final course terrible.

    I received mixed communication from both individuals throughout the 10-week course. Professor Jimmie ** failed at reviewing my DRP and assisting me in receiving the best grade possible. He was never able to fully answer any of my initial questions by either repeating himself from previous questions or simply just ignoring my questions. I attempted to communicate with Professor Jimmie ** through the blackboard Ask The Professor forum, by personal email and by phone on a weekly basis. Campus Dean Charles ** was absolutely of no help as well. He seemed to be the hardest person to get a hold of and he merely just transferred my questions to other individuals such as Professor Milton **.

    My final DRP project was the last and final objective to my master's degree. I participated in the December 2012 commencement ceremony as well. The Owings Mills campus has failed me as a student and has failed themselves as an overall campus. I will not recommend Strayer University to another individual. I would like to speak to someone on reviewing my DRP because I don't feel as though Professor Jimmie ** has done his job and refused to give me his best interest.

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    Strayer University
    Response from Strayer University

    Hello,

    We are sorry to hear that you did not have a satisfactory experience at the Owings Mills campus and apologize that you have been unable to have consistent communication with your professor as well as your campus. We would love the opportunity to connect you with someone that you can speak with. Please write us at getanswers@strayer.edu with your student id number, a contact phone number, and details from your concern which you address here. Thanks.

    Strayer University

    Customer Service

    Reviewed March 4, 2013

    I went to Strayer in 2009. I had family issues then so I decided not to continue. Then I went back in 2011. I thought everything would be alright. My first two and a half weeks were to be spent taking online courses, but I could not get into my classes. I was told that everything would be okay, but it wasn't. I kept calling the office and technical support to help me with this issue. I come to find out that the campus in Virginia Beach had my information all along, but they did not bother to make sure that I had that same information.

    It was hard playing catch up, so needless to say, I dropped out. I decided not to complain and take it as a loss. My reason for coming out now is that I called the Virginia Beach campus three weeks ago because they had not been giving me my 1098T form for 2011. When I called, they told me that they would be sending it in the mail. However, they didn't. I called today to get the number of corporate, and they told me that there wasn't anyone above them that could help me with my situation. I informed them that there had to be someone higher than them that I can speak with and make a complaint about the poor service they were giving me. That's when they said they'll make the call to see what corporate can do; that was at 12:50pm today.

    From experience, I already knew they were full of it. I took it upon myself to call IRS; they have satisfied my needs where the Strayer University campus in Virginia Beach should have. Obviously, you'll need to do an overhaul of your company because this is what gives you a bad reputation. They are great when taking our money and loans, and nothing else!

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    Strayer University
    Response from Strayer University

    Hello,

    We're sorry to hear that you have had a negative experience with your home campus. That's not the type of interaction that we want our students to have. If you would still like to speak with someone at corporate, we would love to help connect you. Please write us at getanswers@strayer.edu with your student id number, your contact phone number and details of your concern.

    Strayer University

    Customer Service

    Reviewed Feb. 28, 2013

    This university is a joke. I used financial aide for one semester. This was only until my GI Bill kicked in as I'm a veteran. Come to find out after I graduated that I now owe $22,000 in financial aide loans. Now, I have to do all the digging and proving that I did not take out these loans. Surely, they kept the money and returned what they didn't know where to apply. Once, the VA sent a check of over $4,000. I had to call their accountant and tell her where to apply it. I now work for the federal government only to find out that this school is not even recognized on the list of universities with acceptable credentials. Trying to get through to the business office is a joke. Nobody knows what's going on. I've been through three deans and four business office managers. We should all get together and file a class action suit against them to get our money back.

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    Strayer University
    Response from Strayer University

    Hello,

    Thank you for letting us know about your situation. We apologize that you have had a difficult time getting in touch with someone who can help you out at the campus level. This is definitely not the customer service experience that we strive to deliver and recognize your frustration. We would love the opportunity to help. If you would like us to connect you with the Student Financial Services team, please email us at getanswers@strayer.edu with details of your concern, your student id number and a contact phone number. Thanks.

    Strayer University

    Customer ServiceStaff

    Reviewed Feb. 22, 2013

    I started attending Strayer over a year ago. I started at a campus in South Carolina, but one of the problems there was that there were no IT classes offered at the campus. So I decided to move to the Atlanta Metro area. I made a trip and checked everything out. I was told that they had lots of on ground classes to choose from. Wrong. They teach upper level classes, but do not teach the foundation classes for those going into IT. They tell you they are online.

    If I wanted to do all online education, I could have; but I wanted to take my major classes on ground. I have been enrolled in wrong classes; when you find out, it’s too late to change classes. Oops, it’s your problem that you failed, but we got your money. When I questioned once why skip the 110 class and put me in the 111 class, I even stated I am sure they numbered them that way for a reason. The counselor told me, “Oh it’s no big deal. You can take them out of order.” And you wonder why students fail.

    No communication from the campus. You can call and e-mail until you turn blue; no response. Send a help ticket and get a response months later. Then you are told 9 months after the fact that you are on academic and financial probation, and you must appeal. Why did it take you 9 months to inform me of that? You want me to go back a year to provide documentation, which by the way, the school screwing up and putting me in the wrong classes is not acceptable documentation. Now, if you go to school and act a fool, or are constantly in their face, you get your problems solved. But who has time to hang out in school all day and all night long to take care of matters that you should be able to do with a phone call or an e-mail.

    I was told to e-mail the student disabilities office to request accommodations in class; I asked a professor to send me the Powerpoint before class that would help me with note taking as I am a slow writer. My professor told her that she didn't know how to do that. I offered to show her how, and she declined. I guess she did not want me to have a copy of her precious lecture slides. I am still waiting to hear back from student disabilities office. It’s only been a few months!

    The general atmosphere on a few of the Atlanta metro campus is just **. It appears as if they brought in every unsavory element to get money from them in the form of financial aid and stuck them in a class. For a school that is supposed to cater to the mature adult learner, I have learned that on two of the Atlanta campuses, they cater to the single baby momma high school drama crowd. When I researched schools, Strayer came with good recommendations from friends in IT and military. All the classroom instructors I have had have been excellent and do appear to know their field; I did have one instructor though that I could not understand due to strong accent.

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    Strayer University
    Response from Strayer University

    Hello,

    We appreciate you providing us with this feedback and apologize that you have not recieved satisfactory customer service from those at your home campus. We recognize how frustrating it is to not be able to speak with someone about your issues. The Student Affairs team has let us know that they were able to get in touch with you last week and have spoken to you about some of your concerns. However, if you would like us to pass anything else along and connect you with them again, please email us at getanswers@strayer.edu. Thanks.

    Strayer University

    Customer ServiceStaffProcess

    Reviewed Feb. 14, 2013

    In 2011 my mother became sick with leukemia. I was enrolled in school and did not give it all my attention, which in turn was my fault. However, when she took a turn for the worse, I was a bone marrow donor for my mother in 2012. I got ill after that from the process. When I called Strayer, I was directed to a RM who is no longer employed by Strayer (online). She did not direct me to withdraw or anything. She told me she would get back to me. I called and called and left messages.

    My mother passed away in Sept. of 2012 and I decided I could give full attention to the school. When I called Strayer and tried to re-enroll, I was told I had a balance of $1,900.00 even though I have emails for the withdrawal that I finally took upon myself to do. I filed an appeal and was told I was denied. After waiting 6 months for someone to even talk to me about what happened, I waited another 6 weeks to hear I was denied after they enrolled me in school and charged me. I can’t really explain the whole situation, but I was lied to. They have poor customer service, and honestly, I believe they commit fraud. (This is not a fact, but in my case, I believe this to be true.)

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    Strayer University
    Response from Strayer University
    Hello,

    We apologize that you did not have a positive experience at Strayer University and recognize that you are frustrated with how things transpired. If you would like, we would love the opportunity to help connect you with someone on the Student Affairs team. Please email us at getanswers@strayer.edu with the details of your concern, your student id number and a contact phone number. Thanks.

    Strayer University

    Customer ServiceStaff

    Reviewed Feb. 7, 2013

    I have attended Strayer since 2008. I should have listened to everyone who told me not to go here including my brother who attended Phoenix. I have encountered fiasco after fiasco. I hardly know where to begin, but I will just write about my most recent experience. I am taking my senior class and apparently, Strayer has dramatically changed their curriculum from when I came in and the class I am currently in is a recap of the new curriculum. I have not taken any of the new curriculum classes, so how can you hold me accountable for information that I never learned here? My home campus is a joke and even calling headquarters is like a waste of time, because no one can seem to provide straightforward answers.

    Initially when I brought up the concern, it was almost as if I was lying about the way the curriculum used to be. I have all of the old requirements along with course descriptions that I took in writing and it was only then that the lady acknowledged that everything had changed. I wish I never came here. As for my degree, as the other posts from the recruiters who stated that these companies think that Strayer is a joke! I have yet to get a call back from any company, not even a recruiter, even though I am basically at the finish line with my degree. Friends of mine who have gone to reputable universities had their phones ringing before they could even cross the stage! Do not attend this university.

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    Reviewed Feb. 1, 2013

    I have been in Executive Recruiting for 9 years and every company I deal with believes you lack good judgement for having attended this so-called university. For many of my candidates, I must ask them to take it off their resume, so they will be more marketable. Companies view this as extremely negative and a poor choice.

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    Customer ServiceStaff

    Reviewed Jan. 23, 2013

    Do not attend this university. In fact, it should not even be called a University. They do not need any GMAT entrance exam scores which means that any "Joe" off the street who hasn't proven that they are capable of reading and writing at the 6th grade level can get in. My co-worker and I joined Strayer and he was smart enough to drop the program halfway through, which means he saved half of his money and time (about $25,000 and one year).

    There is no such thing as Getanswers at strayer.com - it doesn't exist. They do not have any University relations with any companies except maybe Aflac insurance, so unless you want to spend 2 and 1/2 years of your life and about $55,000 on a bogus degree to become an insurance salesman, I would highly advise against attending this school. It has been almost two years now since I "graduated" and I have seen no ROI (Return on Investment) from my degree up until today. My brother went to a reputable school for his graduate degree, George Mason University. I'm sure you have heard of this school. He got a higher paying salary and a better position before he even completed his program.

    People lose money all the time for various reasons such as gambling, investing in a business, or attending Strayer University. The only problem is you will have to put in the time and a certain amount of effort (7th grade level) to read and write your assignments and will find out at the end that it was all for nothing. Employers do not value this school at all and any reputable company will tell you to not waste your time and money at Strayer. Sometimes you will be approached, like I was, by a "professor" at Strayer who, of course, will tell you to join the school to get your Masters. Why wouldn't they? It is in their best interest to have you spend your money so they can get paid. Don't listen to them. Please, follow you instinct and if you think that there is something wrong with attending this University, you are correct.

    If you are reading this, please look at all the other comments on here, all of us are speaking from the experiences we had at this school and if we didn't feel so strongly about this school's inability to provide a valuable education, we wouldn't take the time and effort to post our complaints about it. Please, be well informed and read more before making your commitment to a Masters program. I cannot stress how important it is to work just a little bit harder to get the GMAT scores and attend a reputable school with a well-known history of placing its graduates into better, higher paying positions upon graduation.

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    Price

    Reviewed Jan. 22, 2013

    I have received some rather alarming news regarding my student aid. Today, I was told that I only have $100 to go towards my tuition for classes this quarter. The representative at Strayer University advised me that I have exceeded my limit for Federal Aid. While I understand this, I have a few questions. One of the questions being, shouldn't this have been communicated to me at some point during the course of my schooling? Also, shouldn't it have been communicated to me by the school's financial aid department that I was reaching my limit? The financial aid counselor has informed me that I will need to pay my tuition, as it is showing past due. I advised her that I am unable to continue with my education at Strayer, as I cannot afford it.

    I am 3 classes away from graduation, but this school is too expensive. I was told that I can apply for a private student loan, but my credit is not stable enough for this loan, due to the amount of outstanding student loans that I have. When I advised the representative that I would need to discontinue my studies for this quarter (as this is only week 3), she advised me that I would owe 50% for the class. I haven't even logged in for week 3 yet! This is the worst "educational institution" that I have ever attended!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 16, 2013

    I was referred there by a friend. So I called and got an appointment to go to the campus and learn more about the school. When I got there, I filled out an application and without any transcripts from my previous college or taking the placement test, I was enrolled into two classes. After hearing how much the classes cost, which was a $1,200 difference from my previous college, you no longer want to attend this school. Something about how the enrollment process and the way the adviser and financial aid officer knew nothing about anything didn't sit well with me. I never attended a class. They never told me the classes were scheduled or the time. So I called two days later, telling them I no longer would like to attend and they told me I owe them $950 plus $25. Are you kidding me? If any of you have had similar problems, please contact me.

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    Strayer University
    Response from Strayer University

    Hello,

    We're sorry to hear that you did not have a satisfactory experience with Strayer University. If you would like to speak with someone from Student Affairs about your class withdrawal situation, we would love to connect you. Please email us at getanswers@strayer.edu with your name, student id number and a contact phone number.

    Strayer University

    Price

    Reviewed Jan. 12, 2013

    College is not easy, and, in the past, Strayer has worked with me when I had problems. I have been a student at Strayer for over three years and I am past their halfway point to my degree. Recently, I have had some problems and I am completely stressed out with Strayer's curriculum with all the writing, causing me numerous anxiety attacks. At the end of the last semester, I spent a day at the hospital because I had the worst anxiety attack ever. After the hospital released me, the meds wore off, and I had to turn around and go right back to the hospital for the same symptoms.

    Yesterday, I attempted to withdraw from Strayer University and continue my degree at a different university but I was asked if I could come (today) and pay them $170 per class that I had not accessed or attended on campus. Failure to do so entitles them to withhold my transcript. I know that colleges withhold transcripts, but there is no grace period to drop a class at Strayer. The first week is 10% of a class which is $1775. If I have not accessed these classes at the point of withdrawal and my attempt was on Friday when class had started on Monday, I feel that the school could have worked with me.

    I cannot jeopardize my degree. I feel that I was strong-armed to stay at Strayer. So for now I have to take those classes. I am over halfway to my degree, those credits were very expensive, but I am not happy with the outcome of having to take more classes at Strayer. I will make the best of it for now, but I can't wait to be done with these classes.

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    Strayer University
    Response from Strayer University

    Hello,

    Thank you for writing and letting us know about your concern. We're sorry to hear that you have not had a satisfactory experience as a student at Strayer University and recognize that you are frustrated. If you would like for us to connect you with someone from Student Affairs, please email us at getanswers@strayer.edu with details of your concern, your student id number and a contact phone number. Thanks.

    Strayer University

    Customer ServiceStaff

    Reviewed Jan. 10, 2013

    I graduated from Strayer University on June 20, 2010. I recently found on Jan. 9, 2013, that Strayer University is still taking out loans in my name and had disbursed on 1/20/11-1/5/2011; payments were received at Strayer. I called Sallie Mae, and they confirmed that in the amount of $12,866. I went online to Direct Loans, and the printout has this amount. I did go to Strayer University Financial Aid and was told that a student is attending class with my SS#. I did go to Melvin ** (Director), and he told me that nobody has used my name. Yet I confirmed all the information that Strayer University received the check.

    This college is the worst when it comes to theft. In the past, they have been in the newspaper and were reported to Department of Education due to putting loans in student's name that never applied for loans. This school should be investigated ASAP. Now, I am reporting this to OIG, IRS, Department of Education, and the police department. I had alert on my account. This is now the information that comes up with the loans. They told me that they don't know where the money is. This school should be prosecuted for fraud. I am going to make sure they pay for taking out loans in my name. I would never refer anyone to attend this school. I am taking action against them. When you call headquarters, nobody ever answers the phone. And Mr. ** (a director) was no help at all, and he told me not to come down there because nothing ever happens. Where are the check and the promissory letter that I sign when the checks came in? I am going to let the authority deal with them.

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    Customer ServiceStaff

    Reviewed Jan. 8, 2013

    For anyone who has posted a complaint and received a response telling you to send an email to getanswers@strayer.edu, please know that that email is bogus. They will do nothing for you. They simply post that to make it look like they are addressing the complaints, but nothing will come of it.

    Strayer has made no effort whatsoever to rectify my complaint. They have chosen to ignore the fact that the instructor I complained about allowed blatant plagiarism on the discussion board on multiple occasions by the same student. But they tried to accuse other students of cheating simply because they arrived at the correct answers to some homework questions, to which they were given the equations and the numbers to plug into those equations.

    Honestly, Strayer should be more concerned with not only the plagiarism, but also the students that didn't get the right answers when given all of the information. But instead of focusing on those students and bringing them up to par, Strayer would rather accuse students of cheating. Then when those students protest the unfairness in grading, Strayer just ignores them and lies to them by telling them they will get back to them but not doing so. And this was the Associate Provost who lied to me.

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    Customer Service

    Reviewed Jan. 2, 2013

    I have been with Strayer for several years. The only complaint I have is they have no follow-up at the campus level (Morrow, GA). Every time I ever have an issue of any kind, it takes numerous phone calls and email trails to get anything resolved. They do not return calls, and everything has to be given to higher authority to get things done. I and another company have requested my transcripts on 12/18/12, and to this date (1/2/12), it is still pending. I have yet to receive any phone callbacks, and they refused to provide me with a corporate complaint number, stating I needed to speak with the Director who has yet to return a call and/or email. This particular campus shows no accountability standards.

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    Strayer University
    Response from Strayer University

    Hello,

    Thank you for letting us know that you haven't been able to receive answers to your questions. We're sorry that your home campus has not been as helpful as you had hoped and recognize that you are frustrated. We would love the opportunity to connect you with someone on our Student Affairs team who might be able to assist. Can you please write us at getanswers@strayer.edu with details of your concern, your student id number and a contact phone number? Thanks.

    Strayer University

    Customer ServiceStaff

    Reviewed Dec. 28, 2012

    I was taking an Economics class, where there is a lot of math and students are given equations and numbers to plug into those equations. However, when students actually come to the correct answer, they are questioned as to where those answers come from implying that some form of cheating has taken place. When I expressed concern and offense over the false implication to Student Affairs, the teacher's grading of my assignments turned extremely harsh. I then turned to Student Affairs, expressing not only my concern over the false implication, but even more so, the unfairness in grading. Student Affairs' response was to simply have the same teacher repost the grades. Really?! The same teacher?! How does that solve the issue of unfairness in grading?

    When I expressed, once again to Student Affairs, my concern over their alleged solution, the Deputy Provost contacted me. She proceeded to lecture me on how unprofessional I was in my emails. Oddly though, during that same exact conversation on 14 Dec, she said she was making a note of my desire to have a third party teacher, one that was not involved in nor has any knowledge of the issue, grade my assignments. She said she would then call me back the following week. She didn't. I'm not sure how a seemingly senior administrator can attempt to lecture a student on professionalism then turn around and lie about calling them back. Needless to say, there has been absolutely no resolution. No one, not even the Deputy Provost, can guarantee me the grades my teacher gave me were fair. Apparently, this is the reputation Strayer wants to have.

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    Strayer University
    Response from Strayer University

    Hello,

    Thank you for letting us know about your situation. We are sorry to hear that you have had some difficulty regarding this grading issue and have yet to receive a satisfactory resolution from the Student Affairs team. We would love the opportunity to try to connect you with someone on the team who might be able to look into this further for you. Please write us an email at getanswers@strayer.edu with details of your concern, your student id number and a contact phone number. Thanks.

    Strayer University

    Customer ServiceStaff

    Reviewed Dec. 23, 2012

    This is my first time attending Strayer University. I have to say it has been a completely irritating experience! In the last weeks of class, I had the flu. I was out sick for two weeks from my campus class and missed two weeks on my online class. Prior to that, I was away on travel for the Thanksgiving holiday. I contacted my online teacher to let him know about my absence and had arrangements to make up all of my work during the last week of class. On Monday, I logged in to begin to make up work, and lo and behold, I was disenrolled! I contacted the school and spoke with the dean - the dean! She informed me that during the last week of class, she, the dean, could not get me re-enrolled (by the way, I had an A in the class!) and it was in my best bet to contact student affairs.

    I contacted them on Tuesday, December 18th. I requested a call back in an e-mail as well as using the option on the website to contact student affairs and also selecting the option to have someone contact me. I logged in on December 22nd to find my case closed and someone telling me to contact my dean as it is their policy to not re-enroll students. It was my dean that told me to go to student affairs for help, and so the cycle begins. I have never ever been to an institution of higher education and not been able to speak to someone face to face in order to get a problem resolved.

    Side note: The very same day, as I submitted, I got more than one phone call asking me when I was going to sign up for the next round of courses. I was called no less than 7 times by 3 different people. However, when I had an issue, it took 3 days, 2 emails and 4 phone calls just to be told "Sorry, we can't help you. Please pay us for some more classes." By the way, at no time did I get any warning saying "Hey, you are about to be disenrolled for attendance. Please log in and submit an assignment not a lab which is worth more credit than all of your assignments put together." Absolutely ridiculous!

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    Strayer University
    Response from Strayer University

    Hello,

    Thank you for reaching out to us. We're sorry to hear that you haven't been able to speak with some in person to get your issue resolved. We know you have spoken to someone in Student Affairs but if you would like for us to put you in touch with someone from the department again to talk to you further about your situation we would love the opportunity to help. Please email us at getanswers@strayer.edu with details of your situation, a contact phone number and a student id number. Thanks.

    Strayer University

    Customer ServiceInstallation & SetupPrice

    Reviewed Dec. 17, 2012

    I received a bachelor's from Strayer in 2010 magna cum laude. The degree is beyond worthless. It has negative value. After applying for hundreds of positions, I had a handful of interviews. Now, I'm waiting tables. So I owe tens of thousands of dollars for a degree that is not respected. Strayer is dedicated to one thing - collecting money. They do this by having low admission requirements and making their classes pitifully easy. The online classes are awful. I suspect they're fully automated. Either that or they outsource the professorships to foreign countries (the online instructions are riddled with outrageous grammatical and mathematical errors). If there are online professors, the ratio of students to professor must be around 1000 to 1. I'd send e-mails to online professors and never receive responses. The testing is ludicrous - all open book and rarely requiring essays. Papers receive no feedback, just a letter grade.

    I stayed with Strayer for a number of bad reasons that I won't go into, and now I’m struggling to make ends meet and pay off my debt. To sum it up, Strayer University is a diploma mill. It exists for the sole purpose of shamelessly funneling federal tax revenue into the wallets of their corporate executives. They seek out and exploit people who have no experience with higher education, selling them false hope at an exorbitant price. The authorities that accredit Strayer are a rubber stamp. If you would like to spend double the amount that public universities charge for courses and in return receive a product with infinitely less value, give the nearest Strayer financial office a call and they will be more than eager to help you, but don't expect to reap any of the benefits of a traditional higher education. Good luck finding a decent job, as copies of your shredded resume will pepper many a landfill or constitute a small portion of an array of recycled goods.

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    Coverage

    Reviewed Dec. 17, 2012

    First, Strayer claims that they deposited $400 into my closed bank account (PNC). Second, this covers only partial Pell Grant funds received by the school for me. Third, I receive a notice in the mail stating that I owe them $1,700 because I withdrew. Their Financial Aid staff (in Washington, DC) needs help. Whatever happened to my financial aid?

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    Strayer University
    Response from Strayer University

    Hello,

    We are sorry to hear that you have experienced some difficulty with your financial aid situation. We would love the opportunity to try to help by putting you in touch with our Student Financial Services team. Please email us at getanswers@strayer.edu with details of your concern, your student id number and a contact phone number. Thanks.

    Strayer University

    Customer ServiceStaff

    Reviewed Dec. 5, 2012

    I am a student at Strayer University South Charlotte, North Carolina Campus. I see where the business office has partial of my refund in that they are still holding on to. This certification issue is their problem, not mine. I have basic needs that must be met. Regardless, the school has new employees that does not know what the right or left had is doing, and this is not my fault. I know the school’s policy about not releasing a payment until it’s been in the business office for seven days. That would be the normal situation if this was handled properly. However, since it wasn't, I should not have to wait.

    ** is the new business manager and she is extremely rude - not only that she has discussed my personal information with VA in which she should not be doing. I don't plan on coming back to Strayer if this continues. Ms. ** is so disrespectful; she talks through a speaker phone. There is no privacy. This is against the Code of Ethics and needs to be rectified. I won’t call her because I know she will make me wait longer just to be mean and rude. No department at the school has tried to help me nor with my medical issue that caused me to be withdrawn from one class this quarter. I contacted Student Affairs at corporate, and the team for my area has not called me since 11/29/2012, that is ridiculous please contact me immediately. I feel that the media needs to know how Strayer is responding to their students. Furthermore, as a Veteran, I have already fought for my country and I refuse to fight for what’s mine. Help me as I have helped you.

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    Strayer University
    Response from Strayer University

    Hello,

    Thank you for writing us again. We're sorry you are experiencing issues and recognize that you are frustrated with your specific situation. We have shared the details of your concern with the appropriate departments and they should be reaching out to you within three business days.

    Strayer University

    Reviewed Nov. 29, 2012

    Stay far away from this school if you have any intentions of getting a decent college education. Strayer is only interested in gathering every penny they can get through Veterans and students with financial aid. They are a private for-profit school - that should tell you enough. I made the mistake of going to visit the local campus after a recommendation from a coworker. They instantly accept anyone without any knowledge of their academic transcripts, ACT scores, etc. They signed me up for classes. You have to buy their proprietary books on their book sale website. They cancelled my classes weeks before they were supposed to start. Luckily, I had not purchased books yet. Now, here is the interesting part. I received a bill in the mail for almost $200 from Strayer even though I never took a class and never received anything of value from them. I chose to go to a real University rather than this ridiculous business. I refuse to pay them for providing me zero services.

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    Customer ServiceStaff

    Reviewed Nov. 28, 2012

    I am in my second quarter at the Strayer University South Charlotte Campus. I've been having a difficult time with the business office since I started in July. Furthermore, I am a veteran and receive subsistence allowance to go to school. For three weeks, now my veteran's counselor has still not received my invoice or certification and I am currently in my eighth week of school. I took out a school loan to make ends meet and Strayer got that money first to pay for my classes. However, they never billed VA (military) and this has put me in a bad housing situation. I spoke with the business manager today, who was extremely rude to me and that really saddened me. She did state that she would take care of everything today. The business manager also told me today once it is received, I will have to wait seven more days before it is disbursed to me.

    I should not have to wait for an error on their part, especially when their excuse is "We have new employees." Had I not spoken up, this would not have been submitted for payment at all. I don't think it is fair to have to wait seven more days. The business office has already messed up enough and have caused me hardship. I am an ADA student that suffers with bipolar. This made me very sick and anxious today. Please help, thank you!

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    Strayer University
    Response from Strayer University

    Hello Melissa,

    We're sorry you are experiencing some difficulty with your home campus and are not satisfied with the way that they have handled your concerns. We certainly understand that you are frustrated and would love the opportunity to connect you with someone from the Student Financial Services team or the Student Affairs team. Please email us at getanswers@strayer.edu with details of your concern, your student id number and a contact phone number. Thanks.

    Strayer University

    Punctuality & Speed

    Reviewed Nov. 27, 2012

    This is my first and last semester at Strayer. I receive Post 9/11 benefits which provide a book allowance and a housing allowance. Classes started October 8 and my information was not sent to the VA until November. But someone in their financial aid office told me it was done in October. But when I called the VA on November 14, they had just received my information from them on November 13. I have been to other schools before and I have never had this problem before. Every school I have attended submitted certifications before the semester starts to give the student time to receive their book allowance so you don’t have to buy them out of pocket. If you are using VA benefits, please don’t go to Strayer, if you want to receive your benefits on time.

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    Strayer University
    Response from Strayer University

    We're sorry to hear that you have experienced some difficulty getting your Post 9/11 benefits situation sorted out with Strayer. If you would like to speak with someone about this issue, we would be more than happy to put you in touch with someone from the Student Affairs office. Please write us at getanswers@strayer.edu with details of your concern, a contact phone number and your student id number. Thanks.

    Strayer University

    Customer ServicePriceStaff

    Reviewed Nov. 7, 2012

    I have been going to Strayer on and off for about 3 years now. I have had so many issues with your financial aid process, but this time it has gone to the extreme. I am so angry and frustrated that I want to just quit. I have been dealing with you financial aid people for about 6 months to 9 months trying to get my verification done. The issue is the sense of urgency. When it comes to registration, everyone get the sense of urgency to get you to enroll. When it comes to process financial aid, no one cares. It’s horrible for anyone to go through that with you guys. I have been asked to verify from being head of household to sending my husband’s job information, and it is still not done. We are in week 5, and my information is still not complete. They ask for the information, and no one in the business office has the sense to call and say this is what they are requesting again. I will wait for a week, and then someone will say oh, by the way, they said you need to submit this or that. It’s annoying. I started my process since February. It’s now November. For the amount of money you charge us, no student should go through this. It is unacceptable. I need someone to respond to me and get my financial aid finalized.

    My next issue is that I work for Home Depot and I have been working there for 7 years. Your staff knows this, and no one bothered to tell me they off employees 10% off tuition. I was told they can give a refund, but it will only be for 2 quarters. Mind you, I have been going to Strayer for 3 years. I think that is wrong, and I need to be refunded more than that. This is a dissatisfied student, and I need a response from whoever is in charge.

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    Strayer University
    Response from Strayer University
    Hello,

    Thank you for reaching out to us. We apologize that you have been experiencing some difficulty with your financial aid and have received your email to getanswers@strayer.edu. We have shared this information with the student financial services team. They will look into your concerns and should be reaching out to you soon. Thanks.

    Strayer University

    Customer Service

    Reviewed Nov. 6, 2012

    My phone number was used erroneously. I've received five phone calls this afternoon asking after a Jean **. Though I've told them this is not the person they are searching for and to remove my phone number, the phone rang again 15 minutes later. I left a message with Mr. Wilson and Mr. Allen of the Newport News campus requesting the phone call please cease. If I was even a little curious about Strayer before, I'm certainly not now because it appears that your call center is incapable of following the simplest of request.

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    Strayer University
    Response from Strayer University

    Hello,

    We apologize that you have been receiving phone calls after you had requested them to stop. Please email us at getanswers@strayer.edu with your full name and your contact number so that we can take the necessary steps to make sure that you are no longer called in the future. Thanks.

    Strayer University

    Punctuality & SpeedStaff

    Reviewed Nov. 6, 2012

    Hello, my name is Haz. I have attended Strayer University - Midlothian, VA campus, Winter of 2011. When I enrolled in the school (12/2011), they insisted that I do not postpone my education any longer and convinced me to start immediately, so I did. I asked them if there will be enough time for my FA to be processed as the time was so close. The lady and everyone assured me that there was plenty of time. When I filled out all paperwork for FA, including copies of taxes of previous year, they said that everything with the Financial Aid was approved. Without any worries as I was assured everything will be fine, I started my courses.

    Then 2 weeks too late, the FA department at Strayer contacted me telling me that my Financial Aid was not approved as I had a deferment with the Department of Education, which let me tell you, has a very simple solution if I would have known on time. The lady told me that I was not notified on time because the lady that was handling my case was no longer employed there (how is this my fault?). She stated that I have to make payment arrangements for $3,600.00, which is the amount for the 2 courses; if I cancelled, I would still be liable for 50% as it has been more than a week since class started. I went ahead as I felt like I was put between a rock and a hard place, and I made payment arrangement and continued my class.

    After many complaints to Strayer regarding this issue, they now tell me a different story, that the Department of Education selected me for verification and that the information was never received. Please be mindful, I never received any notification stating so. I am now going to another school (Trident University) who is wonderful, and their Financial Aid department works with you to make sure all FA issues are resolved on time before class starts. Now, I can’t continue my education with Trident because I owe money to Strayer. I understand that the money owed to Strayer is interest-free, but I don't have the money to pay this and can't afford it, which is why I applied for FA. If I could afford paying this kind of money for school right now, I would not be going to school in the first place.

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    Customer ServiceStaff

    Reviewed Nov. 5, 2012

    Here it is week 4 and I recently had to do verification for financial aid in which I turned in all required documents. I have been calling my advisors and financial aid officers and they haven't responded to emails or returned calls. I want to know when my loans will be sent for and for how much. Is that too much to ask for? Every semester there's something going on with my refund checks or my financial aid. This is my second year, but they are really making me want to transfer to a community college because the tuition is $3500 and my refund check is usually $1200 if that. If I wanted to be ignored, I would be going to DCCCD or something.

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    Strayer University
    Response from Strayer University
    Hello,

    We are sorry to hear that you are experiencing some difficulties with your financial aid and have been unable to receive an answer to your question. We would love the opportunity to try to connect you with a representative from the Student Financial Services team. Please email us at getanswers@strayer.edu with details of your situation, your student id number and a contact phone number. Thanks.

    Strayer University

    Price

    Reviewed Oct. 23, 2012

    I finally qualified for a Pell Grant in addition to my student loans. I am being told that it is Strayer’s policy to hold reimbursement funds for 7 to 10 days after they are paid to Strayer before funds are disbursed to students. Since Strayer is a for-profit school, why should they be entitled to keep these funds in an interest-bearing account in order to make money off of student reimbursement funds? Shouldn't the interest drawn off of these funds be disbursed to the students as well since it is student money in the first place? Since Strayer is a for-profit business and has such an exorbitant tuition rates, why is there a short-fall for freshman and sophomore tuition rates? Also, with students paying $3500 per quarter for 2 classes, should there really be any out-of-pocket expenses or shortfalls for any student enrolled at Strayer?

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    Strayer University
    Response from Strayer University
    Hello,
    Thank you for sharing your questions regarding your student loan disbursement. We have shared your concerns with the Student Financial Services team. They will look into your situation and should be reaching out to you shortly. Thanks.

    Strayer University

    CoverageStaff

    Reviewed Oct. 18, 2012

    Strayer Financial Aid - Where do I even start? It’s been 7 months and I have been dealing with financial aid. When I first started the semester there, they had me enrolled as a freshman when I should have been a junior. It took forever to have me fill out all of the financial aid paper work and they finally caught the mistake as. After the semester was over with, I went back to enroll in my next semester. I was told I owe money because my loans did not cover the full amount. The reason for that was because they still had me marked as a freshman and didn’t change it like I was told. Then, I got sent to collection for the money that was owed.

    I have been in there, talked to all of the financial aid workers, spoke with the business manager Josh ** and dean and still nothing. I have filled out different paper work that was sent off to financial aid for them to correct this issue. Now, I tried to enroll and my account is still showing a balance that was supposed to be fixed and correct 7 months ago. I am not sure what to do at this point except go to corporate. I have been put back almost a year for my education because of their mistake. I need my balance fixed before I can attend a different college. What should I do next? Get an attorney? Please help.

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    Strayer University
    Response from Strayer University

    Hello,

    We're sorry to hear that you are having difficulty getting your financial aid sorted out. We'd love the opportunity to try to help. Please email us at getanswers@strayer.edu with the details of the situation you outlined here, your student id number and a contact phone number. Thanks.

    Strayer University

    Reviewed Oct. 5, 2012

    I have had to go through an appeal process with them in regards to my grade. I received a C in the spring semester and a B in the summer semester in the Master's program. Certain documents are needed in an appeal process, and Strayer University is not notifying me of anything that is needed in order to comply with their appeal process. They are giving me deadlines that I am not aware of.

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    Strayer University
    Response from Strayer University

    Hello,

    We're sorry to hear that you are experiencing some difficulty with the grade appeal process. Have you received the help necessary to accomplish your appeal? If not, please contact us at getanswers@strayer.edu with details of the situation, your student id number and a contact phone number. We would love the opportunity to try to help. Thanks.

    Strayer University

    Customer ServiceStaff

    Reviewed Oct. 3, 2012

    I have completed all of my courses to graduate on 27 October 2012 in Norfolk, VA. I have submitted my money for a cap and gown and have been compliant with registering on or before the deadline date. Strayer University is very unprofessional and does not return calls. I have been trying to communicate with them for over six weeks to ensure everything is in order. They are now telling me that I went over my aggregate total. This is not true according to Sallie Mae. Here it is, time for me to graduate and they are giving me the runaround. There is no one that you can call and customer service does not return your call.

    I have been told that the Business Manager in the Finance Department was fired which leaves reason for me to question if they have done something to my finances to indicate that I'm over my aggregate total. My family has been informed and plan on attending my graduation. I'm tired of calling Strayer University; I'm tired of calling Sallie Mae. The next person who I will call will be a lawyer to sue Strayer University if some answers are not provided to me with regard to my account. Please feel free to contact me at: **. Enough is enough. If I do not hear from you by 4:00pm today, my lawyer will be contacting Strayer University.

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    Strayer University
    Response from Strayer University

    Hello,

    We're sorry to hear that you haven't been able to get in touch with anyone at your home campus regarding your finances. We would love the opportunity to try to help. Please write us at getanswers@strayer.edu with details of your concern, your student id number and a contact phone number. Thanks.

    Strayer University

    Customer ServiceStaff

    Reviewed Sept. 26, 2012

    I called my campus about my VA Certification number and date, and I was told there is no VA rep at the school and there’s no way they can look up this information. I have been going to this school for over a year now and never had this problem before. I asked, “What can I do?” because I need this information to receive my funds for books before my classes started. I attend the Morrow campus and receive really bad customer service or problems with FA/business office for the last 3 quarters.

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    Strayer University
    Response from Strayer University

    Hello,

    We are sorry to hear about your concern regarding your VA Certification number. We would love the opportunity to help provide this information to you. Please write us at getanswers@strayer.edu with details of your concern about your VA Certification number, your student id number as well as a contact phone number. Thanks.

    Strayer University

    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 24, 2012

    My name is Richard **, student ID **. I would like to file a formal complaint in regards to the administration of my credits. In the fall quarter 2008, I took and passed the Intro To Business class with a B. In the summer quarter 2011, I went online and inadvertently took and passed that same class again. In the fall quarter 2008 which was my first quarter with Strayer, I was registered by a Strayer Admissions Counselor for this class. A few years later as I was looking for another class to take, when I selected the Intro To Business class not recognizing the fact that Strayer enrolled me in that same class a few years prior and that I already took it. I registered for the class online and was not restricted from doing so and was never advised that I would not receive credit for this class.

    A few months ago, as I was preparing for my final 2 quarters, my credits remaining were not reconciling so I went through all my classes and discovered the discrepancy. I contacted the Strayer Roswell Campus and spoke to the campus director ** on 07/19/2012 and was advised there wasn't anything she could do to resolve my issue. On 07/20/2012, I talked to Dr. ** and was advised there was nothing she could do as well. Dr. ** suggested I take a CLEP or DSST class to satisfy my last elective requirement. I find Strayer's handling of this incident to be nothing less than shocking. Strayer's academic software apparently could not recognize on the front end that I took the class. Yet after Strayer took my money and I completed the class, Strayer's academic software had the wherewithal to recognize the class was a repeat and that I was not to receive credit for this class. This to me is a strike against the ethical pedigree of Strayer.

    This type of behavior falls right in line with Strayer's admissions officer's registering me for classes without my consent. This apparently, in an attempt to gain some form of sales commission off my continued enrollment. I am requesting that Intro To Business class that I took, be allocated to me as an elective. Part of the responsibility of a Strayer admission counselor is to see to it that I am registering for the right courses. They had no problem bugging me every quarter to get me registered for the upcoming quarter, yet no one would call and tell me that I am about to take the same class twice? I will not stand for Strayer treating me this way, and I will not accept the resolution that was offered by the Campus Dean "Just take a CLEP or DSST class".

    I am prepared to escalate this as far as I need to and seek whatever outside assistance I can to remedy this matter. The Strayer get answers department said on 09/17/2012 that would get back to me in 3 business days. That still has not happened. They have my $1,865.00 and want give me credit, nor refund my money. This is akin to theft!

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    Staff

    Reviewed Sept. 20, 2012

    As a Strayer University student, I got the opportunity to learn from professors that were professionals in the real world and knew how the courses they taught applied to the real world. I got to have my questions answered on what approaches I needed to take towards earning employment. Strayer University is full of professionals and this makes it easy to network.

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    Reviewed Sept. 19, 2012

    I signed up for classes after not taking any for over three semesters. It plainly states in the 2011 catalog and the 2012 catalog, "As a service to all of its students, Strayer University provides a $100 book voucher to all new students who have never attended classes at Strayer University and all readmit students who have been out of class for more than three quarters." This is not being honored at the Lower Bucks County campus! It is less than two weeks until class starts and they are denying the book voucher that is due me.

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    Strayer University
    Response from Strayer University
    Hello,

    We're sorry to hear about your concern regarding your book voucher but would love the opportunity to help you resolve this. Please reach out to us by writing getanswers@strayer.edu and include details of your concern, your student id number and a contact phone number. Thanks.

    Strayer University

    Reviewed Aug. 14, 2012

    I never attended classes at this university (online or in classes) and I recovered a letter stating that I have an outstanding balance and to please contact this office for question. I did that as soon as I got a chance on 08-16-2012. I am disputing this action against me. I don’t know anything about this business. I immediately want this taken care of. I am replying because this is not my account, and I don’t want my name gotten hook up with this account.

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    Strayer University
    Response from Strayer University

    Hello - We apologize that you have received a notice that you feel was not meant for you. We would love the opportunity to help resolve this situation. Please contact us at getanswers@strayer.edu with details of the letter and a phone number we can reach you at. Thanks.

    Strayer University

    Customer ServiceCoverageStaff

    Reviewed Aug. 6, 2012

    I have been battling with the business office for months and it has escalated to the point where once I finished this last class, I have every intention of reporting the school to higher authorities, including the Department of Education. It started out innocently enough with the amount the school requested not being enough to cover the cost of the courses and would have been a relatively easy fix if they had bothered to notify me. I signed up for my final class in late May, obtained a private student loan and wasn't informed of any outstanding balance at that time. The day the class began, I logged in and lo and behold, my class wasn't there!

    I contacted the school to find out what the problem was. This was when they decided to inform me of the outstanding balance. Not only were they aware of it in late May when I signed up for the final class, they knew about it in September of last year! I was angry, but I contacted the bank where I obtained the private loan to increase the amount needed hindsight being 20/20. I wish that I hadn't. The bank had no problem increasing the amount and said that the only thing they needed was certification for the funds from the school. The bank sent the request to the school on July 11 and didn't receive a response, so they called on July 26 again. No response.

    I received a letter from the bank basically informing me that all was approved on my end, but that the school hasn't held up theirs. Then, I received an email from the business office requesting certification from the bank, to which I called and obtained a fax number for the bank to send it to. From there it became even more fun! I contacted the bank, gave them the fax number and they said that they would still need for the school to contact them because they don't randomly fax personal information such as this, perfectly understandable. I called Strayer again to let them know what was needed to be done, to which Melissa ** pointedly refused to do telling me as much.

    I had to call the bank again because I didn't know what to do at this point, so the bank contacted Strayer directly with me quietly listening. I come to find out, the business office has absolutely no need for the information they wanted. It was already in the hands of the department that actually did need it. Here is my question, why had they been heckling me for something that they had no business even asking for? This screams fraud to me.

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    Strayer University
    Response from Strayer University

    Hello,

    We're sorry to hear that you have not had a positive experience with your home campus business office and recognize that you are frustrated with how things transpired. If you would like, we would love the opportunity to help connect you with the Student Affairs team. Please write us at getanswers@strayer.edu with the details of your concern, your student id number and a contact phone number. Thanks.

    Strayer University

    Punctuality & SpeedStaff

    Reviewed Aug. 1, 2012

    At the age of 41, I decided to return to school because my children were old enough now for me to be able to concentrate on my studies. I looked into several schools, but the one that stood out most was Strayer University. I went in and spoke with the admissions office and they explained everything to me, and I even spoke with the business office to discuss financial aid while I was there. Both offices made everything very easy to follow, which made my decision for me.

    I had chosen my school and the very next quarter I was scheduled to start my classes. I was very nervous because of my age, but that quickly went away because of the professors and staff. I now have my Associates of Arts in Information Systems (AAIS) and I am currently working towards my Bachelor of Science in Information Systems (BSIS). I plan on continuing to complete my masters as well, but one step at a time. Overall, I have had classes that were very hard and some that were not so hard, but were all worthwhile. I was even told I could CLEP out of some classes, but I have chosen not to because I want the most up-to-date materials and information. I am extremely satisfied with Strayer University.

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    Customer Service

    Reviewed July 30, 2012

    I feel that Strayer took advantage of me and my eagerness to get an education. I am almost $60,000 in debt with no degree. I could go on but there isn't enough time or room in this post. I feel like I was taken advantage and robbed by Strayer, and am looking for any other students that feel the same way. We should not allow these big corporations to get away with it! **. Please email me with your story so that we can put our resources together and show them that they cannot get away with this kind of "thievery" any longer.

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    Strayer University
    Response from Strayer University

    Hello,

    We're very sorry to hear that you did not have a positive experience at Strayer University. We would love to try to help resolve any issues you have. Please email us at getanswers@strayer.edu with some more details of your specific concerns and we can put you in touch with the appropriate department. Thank you.

    Strayer University

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    Strayer University Company Information

    Company Name:
    Strayer University
    Year Founded:
    1892
    Address:
    2303 Dulles Station Blvd Mail stop 6E
    City:
    Herndon
    State/Province:
    VA
    Postal Code:
    20171
    Country:
    United States
    Website:
    www.strayer.edu