FedEx Reviews

I went to the TracFone site online, ordered two promotional TracFones, one for me and one for my daughter. I had TracFone deduct the cost of one of the phones from my bank account, and the cost of the other phone from my daughter's bank account. I have the order numbers, tracking numbers from TracFone and their carrier FedEx, for the orders that were placed in October and shipped out on Oct. 16, 2009. I was following the tracking and since I was off from work sick, I was available at my apartment to sign for the phones. However, the phones were shipped but were not delivered to me. I did not authorize FedEx to leave my order with anyone else and did not give them permission to let anyone else sign for the phones. We are new to the area and do not know our neighbors. The phones were delivered to the wrong apartment, signed by someone that I do not know.

I paid almost $100 to have a certified copy of my marriage contract sent to Philippines so I could get my passport in order. I ordered this on December 16th from Vitachek who did send it. I contacted Vitachek and received my FedEx tracking number, only to find out they returned my documents to the US to Vitachek--due to non delivery. There were not any attempts to deliver my FedEx package. I am home every day and no one came. When contacting FedEx, I was told that there were attempts to deliver but I didn't provide them with accurate address. This is total **.

I ordered new printer on eBay. The printer was shipped on 12/28/09, FedEx tracking #**. I checked tracking on 12/31/09. The driver report indicated that delivery could no be made, package refused and returned to sender. This, I'm sorry to say is not true. My wife and I were home all day. No attempt to deliver was made. I called FedEx customer service, they were no help at all. Hopefully, if I ever receive the printer, it will not be damaged. Anything you can do to help will be greatly appreciated. Thanks.

On12/12/08 I bought an M-17 Alienware laptop from their web-page. I spent a total of $2800 close to this amount. Well, on 10/01/09, I had to send it to the shop under the warranty to be fixed because of a malfunction. They returned it on 10/24/09 (according to Fed-Ex files). Around 11:00 am somebody signed the package and it was not my name or my signature. Well, the next Sunday or Monday I checked on my friend’s house about the shipping and I called them right away because I never got any Fed-Ex labeled package. Well, as today January 1, 2010, there's no news. They washed their hands. Neither Fed-Ex or Alienware wants to take responsibilities; of course they asked for police report, invoices, I.D. copy, signature, and I already sent all of that, but still no answers. Well, what I do not like is that I already paid $1700 and I do not have anything neither answers. Bye. Thanks. Happy New Year.

I moved one house over in September 2008 and changed my address with all businesses at that time because I worked from home and receive packages all the time. Since that time, I have received several packages always delivered to my correct address until recently. On December 21, 2009, my friend in Massachusetts shipped a laptop computer to me for Christmas because I am also an online student. The address he gave the shipper was my correct address, but the label that the shipper printed was incorrect. My friend informed him that my address was incorrect. The shipper told him just to scribble it out on the waybill, make the correction and it will get to the right place.

I sent a 33 lbs and 20x30x40cm big box to Macau on Dec. 14th, express! It should be delivered on Dec. 18th. On the 21st, I checked online and called 1-800-fedex, asking why my shipment is still in transit. They told me it just left Hongkong on the way to Macau. I was waiting and waiting until 23rd. I called 1-800-fedex again and they told me they couldn't find my shipment. It's huge 33lb box and they couldn't find it? I don't understand at all.

Dec 23, 2009 at my residence, my wife found an attempt to deliver tag on the front door from FedEx. My wife was home "all" day inside the house and heard no one ring the doorbell or knock. On that tag it says that you will try to deliver Dec 24, 2009 before 1700 hours. So, again my wife made sure she did not go any place and even put a note on the door stating that she was home. Now this is Christmas Eve and my wife needed to go out, "but did not leave because of your notice".

We had ordered phones for Christmas presents that were shipped out on Dec. 20 (on 2-day express). We tracked shipment online and also called. We were told the package would be delivered on the 23rd between 11AM-7PM. After no package by 8PM, I tracked online and the driver had commented - no such address. I spent the next 2 hours on the phone with numerous customer reps. None were of any help at all. One even complained to me that she had to work 10 hours on Christmas eve, so my issue may not be as big of an issue as I thought it was.

Merchandise bought through the internet from CEC Products in California (tel. 800 779-8077) on Sept 12, 2009. I waited quite a while and when I called CEC, I was told by Abraham that the package was received by Mr. ** (Building Supt). Right away I went to him and he denied receiving such package. He is working here about 20 years. I never received an e-mail from FedEx about the delivery date. I spoke with Arcillia of FedEx and told me that they were conducting an investigation. But several times I have called and they haven't given the results of the same.

I ordered product from Avionics Masters in Ft. Lauderdale, FL 33309 and shipped to me overnight FedEx on Dec. 21, 2009. It arrived in the Nacogdoches station (which would deliver to me) on Dec. 22, 2009 at 9:51am and went on truck. The driver ran out of time and did not deliver, but went back to station. On Dec 23, 2009, I called FedEx 1-800 number and they said expect between 10am and 2pm. I waited until 3:30pm and no package. I called back and was told for sure today delivery at 5:30pm, no package. I called back and was assured I was to get package today! She said she called the branch. I waited all day, no package. I called again on Dec. 24th at 9am and was told package was at the branch and was going to be delivered. But after two days of promises and lies, I told them to hold it at the branch and I would pick it up. I drove one way 60 miles to be sure I got the package and did pick it up at 11:00am on Dec. 24th.

I have been waiting since Dec. 21st. for FedEx to deliver my 8-year old daughter's Christmas gift that I ordered from Toys R Us. FedEx kept telling me they cannot deliver it due to the weather. They said they tried to deliver it on Dec. 21st, Dec. 22nd and Dec. 23rd, Yes, we had 15 inches of snow on Dec. 18th '09 but my road and driveway was clear early Dec. 22 '09. FedEx also said they tried to deliver the item on Dec. 24th at 2:18pm but no one was home. That is a lie. They did not attempt to delivery it on Dec. 24th or any other day. We were home waiting for the package. In fact, my husband was outside. He would have seen FedEx. FedEx told me they will try to deliver the package on Dec. 29th, after Christmas. So thanks to FedEx, my little girl can't have her Christmas gift until after Christmas. I will never order anything from anyone again as long as they use FedEx for shipping.

I ordered merchandise in plenty of time for Christmas. It was shipped to my office on 12/16/09. The website said they attempted on 12/18. No one was at the office at lunchtime. Next attempt was on 12/21 at 3PM. No one at the office so they left the tag to sign for the package to be left at the door. We did. They told me on the customer service line that they never intend to deliver it again. They left the tag just because they have to? WTF? Does that mean. They keep putting the package they are not going to deliver on the truck and now I can't go pick it up, but they don't plan on delivering it until after Christmas. They would not let me talk to any managers. I won't use them again for sure.

My Coach prescription glasses were mailed back to my address through FedEx on November 20 according to the tracking history (when I looked up the tracking number from FedEx online services). I still do not have my glasses. I have been calling about my glasses but I have not gotten any other update but that FedEx had sent a claim form to Coach. The FedEx driver was supposed to have left them at the front door; the statement changed to, he dropped them over the wall by the back gate; then the statement changed to, he could not remember what he did with the glasses. I am very upset that I have to suffer for the driver's carelessness. The Claims dept from FedEx wanted me to contact Coach and get a status update about my claim. This should be between Coach (the shipper) and FedEx and not me, the customer. It makes me feel more like a ping pong ball rather than a valued customer.

I have called FedEx 3 times in the past month to complain about the driver. Twice he left a package at the wrong address on my block. Today he left a package on my doorstep and it was stolen. My complaint is that the drive does not knock or ring the bell. He just sticks the notice on the door and walks away. Someone is always here, so there's no reason to not knock first. This time I did not see the driver or the truck, so I didn't know there was a package on my step until a couple hours later, when I saw someone took it, got into a car and drove away. We did not catch them. FedEx said there's nothing they can do about it. My granddaughter did not receive her Christmas gift from her aunt.

I sent a Christmas parcel to my daughter in Thailand through Canada Post/FedEx on Thurs. Dec. 17th 2009. There is a 4-day shipping guarantee with this company. Today, Monday Dec. 21st, I received a phone call from FedEx in Mississauga that they cannot send my parcel because it has hair dye and chocolate in it. I assumed it was on its way to Thailand. Why did it take 4 days to call me? Why was I not forewarned at the post office in Fonthill that I could not send those things? It was clearly written on the outside of the parcel and I packaged it there. The person that called me expected me to drive to Mississauga to pick up the items that they were not sending. I live in Niagara and it's 3 days before Christmas. My daughter will not have her presents to open up for Christmas. The parcel tracking number is **.

FedEx "rerouted" and delivered my two packages to the wrong address and an unknown party signed for and claimed my property on December 16, 2009. The total value is $283.00 and I would like to investigate the person who signed (**). I repeatedly advised FedEx that I do not know, nor did I authorize this individual or another designee to sign for the shipment.

I had a package delivered on 12/15/09. The driver must have obtained his/her driver's license from a cracker jack box. The driver drove across part of my yard and took out the corner of the rock garden [100lb rocks]. Not to mention, 6 to 8 inch deep ruts.

We received a poinsettia plant from FTD, delivered by FedEx. The order number is **. It was ruined, as it was left on our doorstep in the freezing cold. We also received two other packages, which were okay, as they weren't perishables. Please contact us by email or phone. We want a new plant to replace what we have.

On 3/12/09, I shipped a package from an approved FedEx shipper in Nampa, Idaho on 12th Ave. I actually took the package in twice for pricing. I received the following prices for the first quotes. To ship the small parcel to Belgium, I was quoted: $41.83 by 1st Class International Parcel; $63.93 by Priority International Parcel; $71.67 by Fed Ex with normal delivery; $76.32 by Fed Ex Priority; $92.79 by UPS Express; $94.87 by UPS Priority. These quotes were obtained by the shipper a few days before the actual shipping occurred.

My package was initially delivered on 12-07-09 at 9:10 a.m. A door tag was left instructing me to sign the door tag, and leave the tag on the door in order for my package to be delivered the following day. I followed the instructions to the letter, signed the tag where the driver left a hand written note to "please sign here" and returned the tag to the door. The next morning, I saw the FedEx truck drive past my house but did not stop to deliver my package. The door tag was still on my door. I called Customer Service and they informed me my package was left at my neighbor's house! I do not know my neighbors, but proceeded to walk down and across the street within 3 minutes of delivery. I knocked, rang the bell, but they refused to answer the door. I have now wasted my entire day on the phone with FedEx trying to retrieve my package and fix a problem that is due to their pure negligence and mishandling.

My order from Smash Direct, order number **, through Amazon for 2 Polk Audio Monitor 50 speakers were sent through FedEx. They were shown delivered on the 15th under carrier tracking ID **. I was home all day on the 15th and never received my speakers. I have filed a claim with Smash Direct LLC and with FedEx, but nothing has been done regarding this order. I have a detailed list of times and dates of all my calls with FedEx and with Smash Direct, but I have had no success in tracking my order. I want my money back or the speakers, which I have not been able to get resolved through FedEx or through Smash Direct LLC.

I waited for an overnight delivery all day on Friday. This was software required to complete a promised job on the weekend when nobody would be in the corporate headquarters. I watched the FedEx tracking page online all day while looking out the window for the delivery person. I have a doorbell, a door knocker, a dog that barks at anything louder than insects outside. Later, I see that my package has been returned to the "cartage agent’s facility" 50 miles away and noted "signature required".

We shipped five cartons via FedEx to my son in Charlotte, NC. He is enrolled in college there. Two of the five were damaged, both damaged were insured for $300.00 each at extra cost. Endless calls and rude customer service reps later, we are getting nowhere. We have completed hurdle after hurdle to collect on damage. Each time, we are told that something else is needed. One Sperry top-sider shoe was lost, one dart board and darts were crushed and one TV/computer monitor was damaged. I believe the claim would be in the $300.00 range.

FedEx sucks. I ordered a phone to be shipped overnight. Well, that was two days ago. When I tracked the phone on FedEx's page, the information for it ended two days ago. Apparently, the FedEx guy is just driving around with my stuff on his truck. He's taking my property for a tour of the city, day after day. Maybe, sometime this week, he might feel like delivering a package that was paid to be shipped and delivered overnight. It's so sick. You call them and they tell you it's coming. I don't even think they know where my phone is. They are so lazy. At least, UPS delivers stuff on time. I'm out a phone and the money I paid for it, but the good news is FedEx is out, yet another customer.

I live in an apartment building and I am waiting for a very important medication. I was here all day waiting for it to come, and I finally went downstairs to see what was going on. When I did, I found a door tag attached to my building's front door. I gave them my bell number and they have my name and I also have a doorman. My package was not delivered and I now have to go pick it up. My medication was not delivered on time and it has to be refrigerated.

I started as a Tupperware consultant. Tupperware shipped my package on 8/13/2009 and the tracking info said it would be here today on Monday, 8/17/2009. So, I have been awake and near the door. At 12:02 there was a knock at the door. It was a neighbor’s child. I saw the FedEx door tag on my door saying, "Attempted delivery, no one available.” I can hear a 10-year-old knock, but not a grown up performing his job? This is not the first time this has happened, but this is the first time it has an economic impact on me.

I ordered a package from JC Penny. They shipped it out the next day (8/10/2009) via FedEx. There was construction at one end of my road; however, my road is a through road, so it comes out on another route at the other end. Anyone with a delivery service should have a GPS, a map, or mapping program. They called me on 8/13, telling me they "tried" to deliver but my road is closed and noted on the package tracking that my address was incorrect. Not true. I gave the driver directions to access my street from the other end. Again, is this not 2009. I know they, at the minimum, have a mapping program at their pick-up point.

I was shipped a replacement battery for my computer that was due on August 10. I called on August 13 when the tracking number showed it was still en-route from Bryan, TX to Franklin, TN (had been en-route for 6 days). The guy said "We'll put a trace on it and someone would call the next day.” Next day no one called and the package was still "in transit". I called and the girl was absolutely no help. She informed me that they are required to call me back within 24 hours and that it technically had not been 24 hours.

I had a shipment of a chair, tracking **, that was delivered at an incorrect address, but FedEx kept insisting that it was delivered and that I could tell the vendor if I did not receive it. Two days later, they located my shipment and delivered it without ever returning my calls and left the shipment for it to get wet in the rain. They kept telling me their driver was right and I was mistaken. I am very disappointed and frustrated. FedEx customer service and delivery services are horrible. I find UPS much better and friendly to deal with.

I totally agree. I had a package arriving from US to Egypt. It arrived in Egypt after 3 days, which is good but I had to wait 2 extra days before seeing the status changing to clearance delay. I was just waiting after until I decided to search for FedEx number in Egypt, which was wrong on the FedEx's website. It seems that they don't update their page and I received a notice by mail that my package was held at the customs. I checked the number to call them to understand why they were sending me such notice. Is there something required from me?! The phone number on the notice is also wrong! Well, I finally managed to get a number for FedEx Egypt. After 3 days of waiting, when I called, I was told that it was held on customs. I asked if anything is required from me, the answer was "no". I told the guy, "So why did I receive a notice?!" He asked me to hold, then came back advising that I should make a delegation for FedEx to clear the package (Why did no one told me that before?).

I shipped a crystal vase to NY. Before shipping I called FedEx and described the product to be shipped and the value of $7000. I was advised how I should have it packed and that it can be insured for the value of the vase as long as it is packed correctly to their standards. I was told by their customer service that if everything is done properly, the package would be covered. Of course, the vase was broken during shipping. This is a 20-lb crystal vase so it is not something extremely thin and fragile and packed with about 5-6 inches of foam. I got the runaround with FedEx and they claim that they will only cover $1000 regardless of declared value or amount of insurance paid. Now, they have the vase and are "trying" to locate it to be returned to me which has been going on for 3 weeks. They outright admitted to guilt saying that it was packed correctly and was broken by them but sorry we are **.

I purchased an Apple notebook from ExperCom.com and it was supposed to have been delivered FedEx Ground on 7/29/09. I tracked the package around 2:15 PM and it stated it was delivered. Someone named ** signed for it. There is no ** at my home. I first spoke to a Customer Service Rep at the main number at FedEx who told me it was delivered to the given address on the label and was signed for. I told her there was no one at my home by that name and that my son had been waiting for it all afternoon. She told me that it would take 24 hours to get a hold of the driver to receive word on the delivery.

On June 30th, 2009, my fiance sent a package through FedEx containing a 14K, three-stone diamond engagement ring and two lipsticks from Montreal, QC. The package was picked up from Anjou, QC, brought to Mirabel, QC, where it arrived at the FedEx Memphis, TN facility. After a two day clearance delay in Memphis, I received the package in Kenner, LA on Friday, July 3rd, 2009, at 8:42am.

I did not sign for or receive my Verizon wireless card. FedEx tells me I signed for it and that it was delivered. I did not receive or sign for it and much to my surprise, there is not much a consumer can do to prove otherwise. This is my first bad experience with online ordering, which I won't do again. So I guess it's a pretty cheap lesson, but I am surprised at the helpless feeling from being scammed. All I'm saying is just beware of FedEx.

Twice in the past two months, the computers I ordered from Dell Computers that were shipped via FedEx, have been stolen from the FedEx Distribution Center in Sacramento. These were two separate incidents, different packages shipped on different dates. Both packages were in FedEx’s custody when they were stolen. Apparently, theft at the Sacramento Hub is a common occurrence, and so is FedEx’s lack of follow through.

I bought a phone from online shop. Then they shipped my items via FedEx. The item will be delivered in July 3, 2009 by 3pm. When I got home at 2:30 pm, I checked my package using the tracking number and it says that my package is already delivered at 1:33 pm with nobody home. What they did was they left the package in front of our door outside our house. What happened was the package was lost. They should not have left any package in front of the house without nobody accepting it. That's crazy.

I scheduled a pick-up on 30th June, Tuesday. It is a prepaid ground shipping. If I don't get the item back to Ozark Electronics, then they would charge $998 plus tax on my credit card. I stayed that whole day waiting for it; they didn't show up. Again, today (2nd July), I had scheduled a pick-up and yet again they disappointed me big time. I thought FedEx was a good shipping service but it sucks big time. Today, again, my whole day was wasted.

The FedEx drivers will not deliver to our individual apartments. UPS, the Postal Service and other delivery drivers have no problem delivering to the apartments, but the FedEx drivers know it's easier to leave the packages at the Complex Office than to ring our buzzer and bring the packages to our apartments. I and others have called and complained for years, yet the drivers continue to "drop off" our packages at the office.

On June 22, the FedEx driver attempted to deliver a package to my address, **. Then again on June 23, at 1pm, but I was at work. On June 23rd, I called their customer service to request that they hold the package so I can pick it up on June 26, Friday morning at 8:00 AM. The customer service representative assured me that she noted the account and will put in a request to have my package held.

Mike **, the delivery driver for FedEx, was supposed to deliver a package on 6/24/09 based on the tracking information via FedEx tracking on the web. I rearranged my entire schedule to be home for delivery of my package. At 6:45, I reviewed the web information to find that Mike ** had logged that the customer was not available for delivery as of 5:05PM. He did this without making any effort to deliver my package. I was actually outside talking with my neighbors between 4:30 and 6:00PM. He apparently decided he did not want to bother with my delivery and assumed I was not monitoring its tracking. Anyway, as already stated, I was home. He didn't bother to attempt delivery. I was told he would be the one to redeliver it tomorrow (6/25) apparently if he felt like it and my day once again would be structured around having to be home for that delivery. Refusing to do this, I made arrangements to pick up the package in the morning. A driver should not do his job when he feels like it and then lie about doing it. FedEx should be more responsive to customer relations.

The customer service is terrible and lack of delivery. We were expecting a delivery on Saturday, June 20, and when I went online to the vendor site for tracking, it said there had been an "attempted" delivery at 9:37 a.m. But we are a store and do not open til 10 a.m. I called, did speak to customer service and was told the next day for an attempted delivery would be Tuesday, June 23, and I told them our hours. I checked the website and tracking, again an "attempted" delivery was made at 9:17 a.m. No notice on my door, no indication they really did attempt this. Now I am sitting on hold, let's see, for 1 hour and 10 minutes so far with no customer service person. Just a recorded message "one of our FedEx representatives will return to your call as soon as possible". Does that mean never! I have had it. I will never use FedEx ever again.

My fiancee lives in the Philippines. On June 18, 2009 my fiancee went to the FedEx Office in Davao City, Philippines. She sent documentation to me that is required in the process of getting her K-1 Visa. She was told the package would arrive in Smyrna, TN in three days without delay and would be secure. The contents were fully inspected by a FedEx employee before it was accepted for shipping. There was a shipping label affixed to the large FedEx International Priority Mail delivery. On June 22, 2009, when the FedEx delivery made the delivery, I noticed there was a label affixed to the envelope over the original shipping label with the following words, "Opened for Inspection."

FedEx failed to deliver the package in the time required. The package was half open and damaged.

I sent a parcel from my address to my parents in the UK with old computer games in it which the UK tried to bill me tax for. So they said they would just return the package to the sender which is my home address. I haven't heard anything about this package since and it was sent on the 18th March and was supposed to be getting returned by the 24th April. There were games and gifts inside this parcel and I am missing everything. I am now missing 6 computer games, a silver bookmark that was supposed to be a Mother’s Day gift, and some clothes.

I ordered an item and it was shipped FedEx ground. I waited and watched the FedEx website but was at work. FedEx website stated the item would be delivered on Saturday, May 15, 2009, so I had my wife wait for the package. Well, I continued to watch the website and saw the "delivery" was at 10:30 PM at night and "left on doorstep". Well the wife never got the package and the video camera on the front door never recorded anyone coming to the house on Saturday.

For two weeks now I've been at war with FedEx ground. I ordered a 4lbs hard drive via 3-day service. The day of delivery, I checked FedEx website and it stated that there was a security exception. That was a lie. I was at the office all day, no one showed. I didn't receive the package until the following Tuesday and it was damaged. I sent it back. The company sent it back through FedEx. Same problems as the first delivery attempt. Estimated arrival, June 5. The driver never showed but FedEx website says they did. Security exception. That's a lie, I waited all day for the package. Calls to FedEx is useless. I was scheduled for June 6. I waited from 9AM to 8PM, no package. I checked the website and it says that the driver attempted, business closed. That was a lie also. Major waste of time. Money lost.

Delivery person who came to pick up package became angry when asked for larger package to ship paperwork. He told manager of business for him not to tell him what packages FedEx offered and then stormed off. When manager called FedEx to complain about driver, he was told he was the only driver and nothing could be done about driver's attitude and only offered drop off location. The manager of location told them he didn't want the disrespectful driver to return to location and was told again that he was only option and they could not offer any other option. The company spends between $150,000-$350,000 a year using FedEx. Company checks and order forms for 12 Florida stores were needed to be sent out today. Post office was already closed or this would be a non-issue.

I was waiting for a delivery and it didn't come. I called FedEx and they said they had retained it because it was fraudulent. Yet they posted in their web site that, in fact, the package had been delivered to me.

I shipped a package via FedEx using a third party shipping company. The package was delivered to Decatur, GA when it should have gone to Webberville, MI. I filed a claim online and they said that the third party shipping company had to file the claim. I went to the company. They verified the address that the package was supposed to be going to, so there was no mistake on their part. It was a carbon copy in my handwriting. FedEx was adamant about the package being shipped to the correct address. I don't know who has over $200 to ship a package to a wrong address. I told them that I wanted to see a copy of the airbill with the address for the item I shipped. They said it would take 45 days for me to receive it. I don't care. I want it. Their incompetence has lost me as a customer and I will tell anyone else not to ship anything via FedEx because they are not reliable.

The damage caused to my son’s walking stick was beyond devastating. The project began over 12 years ago (a little work done here and there over the years). I felt a sense of urgency to complete the project since my son, Casey, was heading back to Afghanistan. I spent many hours over the past several months putting the finishing touches on the walking stick. The stick is a piece of select diamond willow from the Yukon River Valley. Many hours were spent hand carving the diamonds and lettering. Eight coats of Sparathane (sanding between each coat) were applied to the stick. An inert .50 cal shell for the foot was supplied by a local coastguardsman who was more than thrilled when he heard about the project. A hand-carved aggressive grizzly bear was custom made especially for this project, and it was affixed to the top of the stick. 240 inches of Alaska moose hide leather (tanned by Alaska natives) was weaved (in paracord lanyard fashion) to provide a tasseled lanyard of over three feet. The walking stick was carefully packed in an undamaged heavy-duty cylindrical shipping tube. FedEx provided the damage and the devastation.

It seems to me that every driver of this company should have a navigation system. I have been tracking my package down since last Thursday, and it keeps going back to the Beltsville FedEx location (it's Tuesday, 6 days later). Every day I call and give them my address, and they keep saying "We are sorry for this inconvenience, but apparently we don’t have your unit number", and every day I give it to them followed by my address. I told them to ship it to UPS because I have no problems with them (this is my first time using FedEx). I will probably have to drive over an hour away to Beltsville and get my package myself since the drivers are getting paid to do nothing. I am very disappointed with this service and will stick with UPS for as long as I live.

I have a senior citizen at home who is able to receive packages when they are delivered. UPS and DHL, no problem. But FedEx can't seem to get it right. A few months ago, I had a delivery. The first attempt failed. The senior citizen said that she never heard the doorbell. I signed for them to leave the package, but got more failed attempts and had to take off work to pick up my package. Today was incredibly frustrating. Yesterday, FedEx posted a note for delivery failure. But the senior at home heard the driver! She hustled down the stairs and by the time she got to the door, the truck was gone! Now I say senior, but this woman walks 5 miles a day, so it's not terribly difficult to get to the door.

I ordered a computer from Dell. Through tracking number, I know the package would be delivered on Sat. I had been waiting for a whole morning and left the door of my room open in order to hear the doorbell. Around 2 pm, I checked the website, found out the delivery today is marked as unsuccessful attempt. I called the FedEx 800 number immediately and the representative contacted the driver. The driver said that he indeed saw cars on driveway. He knocked on the door (why didn't he use the doorbell?), nobody answered, so he assumed nobody was at home and left. I asked why he didn't use the doorbell. It is a house and nobody is able to hear his knock. The representative told me that the driver would try to deliver the package from 4pm to 8pm in the evening. Of course, it never happened.

I ordered an iPod from Apple. I did not check and waived signature. My mistake. FedEx tried to deliver at 9am. I was at work and called FedEx at about 3 to request an afternoon delivery. They said they would deliver after 4:30. I got home the next day and there was a knock on my door, delivery attempted at 9:20. I called the second time and the person said she would look into it and call me back. She never did. After an hour, I called again. This person said (here’s the second lie) that they could not deliver it in the afternoon because Apple had paid to have it delivered before 10:30 in the morning. She also said I could pick it up. I asked where the place was but it was too far from my house.

The first incident was when my husband was deployed. I am a military wife (fyi). I had just delivered my son; he was three days old. I got home just in time for a glider that I bought to be delivered by FedEx. The day it was supposed to come, they never delivered it. I called and they said they had the wrong address and couldn't change it. I would have to call who I bought it from to change the address. I called the company I bought the glider from and they said they gave FedEx the right address to begin with and gave FedEx a call anyway, who claimed to have now fixed the situation. Needless to say, within the next few days, there was still no glider. I had to go down to the FedEx store with my newborn, still recovering from childbirth, to pick up the gilder by myself and bring it home!

I sent a package on Tuesday and it was supposed to be delivered by noon Wednesday. FedEx attempted delivery on Wednesday and Thursday, and then finally my recipient picked up the package in person on Friday. At the location, they found out that the driver had been going to the wrong building. The cost was $55. Since I have an account with FedEx, I get the option of disputing online. I did and they rejected it saying it was a weather related problem on Friday. Unfortunately, there is a 20-character limit to explain your reasons for requesting a refund, so I couldn't explain what happened.

Two boxes were shipped from New York to Carrollton, Texas to a resident. One box contained a monitor, mouse and keyboard. The other box contained hard drive, (tower) connection cords. I unwrapped the computer parts from the boxes and started to connect the parts. I soon found out that the stall the monitor was on was broken off. The mouse was cracked and the mat was torn. The computer did not work. Federal Express delivered the things to me on March 26, 2009. It is now April 7, 2009. There is no conclusion to the claim I made right away. Only insinuation was that the site it was shipped from did not package it properly. This computer was purchased by me from Dell and it was in good condition. The cost was $836. The boxes looked worn out. I believe it was tossed on trucks. This was a ground shipment which cost about $116.06 that included boxes, plastic bubbles and peanuts.

I shipped a package with a $5,000 ring to Paris, France. After I shipped it, I got an email from eBay saying that the buyer of the item used the account without permission and the ring had been relisted. When I told them that it was already shipped, they said to contact shipper right away and have the delivery stopped. So I called FedEx and was told that the package was still there and was not due to be delivered till Monday because it was a weekend. I was told that it would be returned to me. And then I was put through to International Fraud Division and gave them my story, who also assured me that the package was intercepted and was being returned to me. I was so relieved.

Every single time I get packages delivered using FedEx, they come days late and every day I check the tracking status and it says "attempted delivery." I do not work outside of the home and I'm here every weekday and have a security system that shows every single person or vehicle that enters our property. On this delivery, yesterday and today, it says they attempted delivery. That is such a lie and I had 4 people working outside all day today. This never ever happens with UPS. It has happened every single delivery for FedEx. FedEx has to be the worst company in this country and it's full of dishonest drivers.

My package wasn't delivered on April 2, 2009. I checked online to track my package, and it stated that it was delivered at my door. Wrong, I was home during that time of said delivery and there was no knocking or package left. I checked my leasing office to make sure it wasn't there, and they said, "There was no FedEx delivery in yesterday." When I called FedEx Customer Relations for the second time on the morning of April 3, 2009, they said they spoke to the call center and the driver said that he remembered delivering the package at my door(?). I told them I am hundred percent sure if someone was knocking or putting a package at my door. I would have known about it since I was at home. FedEx needs to take responsibility and not take the word of the driver's stupidity over the consumer. Instead of having FedEx investigate at the center, I have to call the seller for them to do their claim and investigate with FedEx which would take five more working days.

It has been 6 weeks since I initially inquired about a $200.00 wedding gift that was delivered to the wrong address. The employee and the Kinkos/FedEx store put the wrong label on the package so it went to the wrong address. Then it took them almost 2 weeks after I brought it to their attention to return to the address to try and retrieve the package. I was told over 3 weeks ago that they would review my claim because they weren't even sure if FedEx did anything wrong at all. I've spoken to many employees, managers included and they all give ME attitude - I can't quite fathom this. What happened to customer service? I have left multiple messages and have still not heard the outcome of my case review. I've tried to speak to managers higher up and I've been told I can't. This must be their tactic in preventing lawsuits because people get so tired and frustrated with the lies and runaround. What am I supposed to do???

FedEx transferred me over several days from one person to another until we received the bill, and they said they would NOT guarantee the delivery due to bad weather and will not notify the client because they do not have the time to call everyone! They will not reimburse the $62.37 because of bad weather. The package was expected to be there for an early meeting.

Last Wednesday, February 11, 2009, I was concerned that a FedEx pickup for the painting would cause the painting to be left outside in the extremely cold temperatures, since I was working all week away from home. Sending it with FedEx on Saturday would have been perfect, since my husband was at home all day. Friday night, I made a bar code GND slip with FedEx. I set up an account on the internet, typed in a visa number paying for the pickup on the internet. FedEx doesn't pick up from my area on Saturdays! Monday was a holiday. So, all day Tuesday, the painting went in and out of my house, hot, cold, hot, cold. Finally, I called and a FedEx rep 'Angela' who said my account had a hold on it.

I waited for two days for my package, three hours each. The driver said he was there but I never heard the door and there was no notice on the door. I tried to change the address to my work address but they did not let me. I have to go now to the warehouse and miss half of day's work.

FedEx stated they would not ship to a post office box. I asked them to put it in the mail so I could get the package, gave them 2 different addresses, gave them options, and 6 days later - still no package. Finally, after too many calls and garbage from the company, I just told them to return the package to the sender for delivery by another carrier. Consequences: unable to get package at all, uncertain the process for the company that sent the package and what will happen now.

We ordered a gift that was to be delivered Thursday, Feb. 5. On that day, we received a phone call from someone at the Bakersfield office saying the package missed the truck and could we drive to Bakersfield (1 hour and 30 minutes) to get it. After informing the person we could not, they said it would be delivered the next day, Friday. We stayed home all day waiting, no delivery. Left for dinner after 5pm, came home and saw tracks at the gate - no note, no package, no phone call. We call first thing Saturday morning to inquire and the package is lost at this point. I get 4 people, all with different excuses.

I used FedEx through a local Kinko's to ship a package on 1/7/09. Apparently, the employee at the counter found the name of the person I was shipping to in his computer and printed the label for the package but never verified that the address in the system was the same as what I had filled out on the form. The package was then shipped to this incorrect address. I hadn't known the wrong address was used since the employee never read anything back to me so when the package hadn't been received by the party the following week on 1/14/09, I contacted FedEx by dialing 1800gofedex. They verified that the package was delivered to this incorrect address on the 10th. I told the person that that was not the address that I had sent the package to and the employee supposedly set something up for the driver to return to this incorrect address and get the package back.

I have instructed my authorized representative in Belize, Central America to send me on an urgent basis 2 lbs of our Habanero Hot Peppers here to Aruba because we have an important client who need a long term contract for hot pepper delivery. Since I know that we have what this client need, I commit myself to have a sample delivered to him in just a couple of days, which he agreed! On January 20, 2009, my representative in Belize delivered a package containing +2 lb of Habanero Pepper to the authorized agent in Belize. The next day (January 21, 2009), the package left Belize to Miami, FL USA. Today, it is the 26 of January 2009 and nobody in FedEx USA, Belize and Aruba can tell me exactly what is going on. The FedEx agent in Belize gave us a cellular phone number to call in Miami (!) which we did call and first, it was that 'paper is missing', then that it was the weekend, then other paper is missing, etc...

I own a plant nursery - you people parked your 18 wheeler trailer next to my nursery and left it there for weeks! It’s an eye sore - I really hate it that you folks can’t park your trucks and trailers in your own lot somewhere. It’s bad for my business. You are costing me the image to my company - you’re costing me money and I can promise you it will not be allowed much longer. Lawsuit will be coming soon.

In order to finalize a passport application, I was required to send further documentation to the passport office in Seattle, WA. I was asked to forward the documents overnight with proof of delivery and signature in order to finish my application. Because this timing was critical, I used FedEx to ship the documents. I prepared and shipped the package on Friday, 1/9/2009, and paid for Priority Overnight shipping so that the package would be at the passport office on Monday morning, 1/12/2009.

My company, Signal Integrity, LLC, mailed a manuscript by CD with a 2 page letter to **, Editorial Assistant, Wiley-Blackwell, 111 River Street, Hoboken, NJ 07030-5774 on Jan. 5, 2009 at a cost of $28.20. The CD was broken in transit. On Jan. 9, 2009, we mailed a replacement CD to the same address along with a 1,100 page hard copy for $14.20 and it arrived safely and on-time. The US Postal Service has delivered hundreds of Netflix CDs without any breakage in the past two years at a cost of $0.42 each. This has taught my company about the relative value and reliability of a FedEx delivery. Consequences: $100 for an employee to drive the CD to the Pawleys FedEx office (20 miles round trip) and the cost of shipping.

A supplier told me that they were sending me a package which was supposed to go by FedEx Ground which is different from FedEx Air. For 28 years, we have had packages delivered to our street address at which we receive no mail. Our mailing address is a PO Box in a different community. We anticipated the FedEx package would be delivered to our street address. FedEx has a service called Smart FedEx rates and picks up packages and takes them to the postal service. Our package took two weeks to wind up at a local post office, three zip codes away from our address. It was necessary for me to drive some miles to retrieve the package. The flaw in FedEx Smart Post is that a package can't enter the FedEx system without a street address. Yet Smart Post delivers only to postal addresses. The FedEx Smart Post system is carefully calculated to render any package sent to us to have a wrong address. Colleen **, a trouble shooter for FedEx, told me the problem could be resolved if you would move and get a regular address. Why should we move just to satisfy the address peculiarities of a service which can't make effective deliveries?

After ordering an item, it was shipped by FedEx. The driver made one attempt at delivery; then the package was held for pick-up. I called FedEx to complain and 3 days later, received a phone call at 7:30 am on a Saturday. It becomes apparent that FedEx cares nothing about customer service or customer satisfaction. Allowing employees to get away with not doing the work they are paid to do is a disgrace! I would advise anyone not to do business with FedEx or anyone utilizing this company.

My immigration lawyer sent me my medical test paperwork by FedEx and I never got it. When I called FedEx, they admitted that they lost it and there is nothing they can do. The problem is I spent 4 years preparing for the Canadian visa. I spent around 9000 dollars, and it is not likely I can get a duplicate copy of the documents that I lost.

A package for my daughter was shown as being delivered to my house and signed for. The only problem is that no one was home at my house on the day they say they delivered it, and to make it even more comical, whoever signed for the package didn't even get my name right. FedEx tells me that the shipper has to contact them in order for me to get a refund, but the shipper says that their investigation shows the package was delivered and that FedEx has denied the claim that I initiated with FedEx. It’s a big pass the buck situation and FedEx won't take any responsibility for their driver’s carelessness or all out fraud (whatever is the case).

I purchased a gift from Boudin Bakery in San Francisco, to be delivered 600 miles up the coast in Oregon. It was shipped on Dec. 22 using FedEx 2-Day shipping. The weather has been terrible in Oregon, so I wasn't really surprised when the package didn't make it on the 24th. However, when it was still on a truck coming from Sacramento on the 26th and didn't get delivered until the evening of the 29th, then I was upset. I contacted FedEx... they could care less, especially since I wasn't the one who actually shipped the package. They told me that Boudin Bakery would have to file the complaint.

I shipped a package from San Francisco, CA to Bonney Lake, WA (suburb of Seattle) on Monday Dec. 22, 2008. It was scheduled for delivery on Dec. 24, 2008. Due to weather, it was delayed. I tracked the package on Friday, Dec. 26 and was told it was in Washington and would be scheduled for delivery on Saturday. This did not happen. I contacted FedEx on Monday, the 29th, and was told the package was in a warehouse that was closed on Sunday and Monday and the anticipated delivery would be on Tuesday, the 30th. My friend stayed home all day (didn't run planned errands) to be there. By 8 pm, there was no package.

The FedEx ground truck was stolen and my package was never recovered. I paid for $3000.00 worth of insurance and shipping, a total of $32.98. I submitted my paperwork to file the claim. After about 2 weeks, I received a check for $132.98 and was informed that was all I was going to get. I have not cashed the check. What can be done about this?

A package was not delivered. A door tag was left and the driver drove off. We were both home and had been tracking the package online. We saw where the delivery was attempted but the FEDEX tracking said no one was home to sign for the package. We specifically stayed home all day to accept the package because we paid for two-day delivery. I am complaining because this is not the first time this has happened with FEDEX. We have not had any problems with UPS during the same time frame of 10 years.