FedEx Reviews

I was waiting for a delivery and it didn't come. I called FedEx and they said they had retained it because it was fraudulent. Yet they posted in their web site that, in fact, the package had been delivered to me.

I shipped a package via FedEx using a third party shipping company. The package was delivered to Decatur, GA when it should have gone to Webberville, MI. I filed a claim online and they said that the third party shipping company had to file the claim. I went to the company. They verified the address that the package was supposed to be going to, so there was no mistake on their part. It was a carbon copy in my handwriting. FedEx was adamant about the package being shipped to the correct address. I don't know who has over $200 to ship a package to a wrong address. I told them that I wanted to see a copy of the airbill with the address for the item I shipped. They said it would take 45 days for me to receive it. I don't care. I want it. Their incompetence has lost me as a customer and I will tell anyone else not to ship anything via FedEx because they are not reliable.

The damage caused to my son’s walking stick was beyond devastating. The project began over 12 years ago (a little work done here and there over the years). I felt a sense of urgency to complete the project since my son, Casey, was heading back to Afghanistan. I spent many hours over the past several months putting the finishing touches on the walking stick. The stick is a piece of select diamond willow from the Yukon River Valley. Many hours were spent hand carving the diamonds and lettering. Eight coats of Sparathane (sanding between each coat) were applied to the stick. An inert .50 cal shell for the foot was supplied by a local coastguardsman who was more than thrilled when he heard about the project. A hand-carved aggressive grizzly bear was custom made especially for this project, and it was affixed to the top of the stick. 240 inches of Alaska moose hide leather (tanned by Alaska natives) was weaved (in paracord lanyard fashion) to provide a tasseled lanyard of over three feet. The walking stick was carefully packed in an undamaged heavy-duty cylindrical shipping tube. FedEx provided the damage and the devastation.

It seems to me that every driver of this company should have a navigation system. I have been tracking my package down since last Thursday, and it keeps going back to the Beltsville FedEx location (it's Tuesday, 6 days later). Every day I call and give them my address, and they keep saying "We are sorry for this inconvenience, but apparently we don’t have your unit number", and every day I give it to them followed by my address. I told them to ship it to UPS because I have no problems with them (this is my first time using FedEx). I will probably have to drive over an hour away to Beltsville and get my package myself since the drivers are getting paid to do nothing. I am very disappointed with this service and will stick with UPS for as long as I live.

I have a senior citizen at home who is able to receive packages when they are delivered. UPS and DHL, no problem. But FedEx can't seem to get it right. A few months ago, I had a delivery. The first attempt failed. The senior citizen said that she never heard the doorbell. I signed for them to leave the package, but got more failed attempts and had to take off work to pick up my package. Today was incredibly frustrating. Yesterday, FedEx posted a note for delivery failure. But the senior at home heard the driver! She hustled down the stairs and by the time she got to the door, the truck was gone! Now I say senior, but this woman walks 5 miles a day, so it's not terribly difficult to get to the door.

I ordered a computer from Dell. Through tracking number, I know the package would be delivered on Sat. I had been waiting for a whole morning and left the door of my room open in order to hear the doorbell. Around 2 pm, I checked the website, found out the delivery today is marked as unsuccessful attempt. I called the FedEx 800 number immediately and the representative contacted the driver. The driver said that he indeed saw cars on driveway. He knocked on the door (why didn't he use the doorbell?), nobody answered, so he assumed nobody was at home and left. I asked why he didn't use the doorbell. It is a house and nobody is able to hear his knock. The representative told me that the driver would try to deliver the package from 4pm to 8pm in the evening. Of course, it never happened.

I ordered an iPod from Apple. I did not check and waived signature. My mistake. FedEx tried to deliver at 9am. I was at work and called FedEx at about 3 to request an afternoon delivery. They said they would deliver after 4:30. I got home the next day and there was a knock on my door, delivery attempted at 9:20. I called the second time and the person said she would look into it and call me back. She never did. After an hour, I called again. This person said (here’s the second lie) that they could not deliver it in the afternoon because Apple had paid to have it delivered before 10:30 in the morning. She also said I could pick it up. I asked where the place was but it was too far from my house.

The first incident was when my husband was deployed. I am a military wife (fyi). I had just delivered my son; he was three days old. I got home just in time for a glider that I bought to be delivered by FedEx. The day it was supposed to come, they never delivered it. I called and they said they had the wrong address and couldn't change it. I would have to call who I bought it from to change the address. I called the company I bought the glider from and they said they gave FedEx the right address to begin with and gave FedEx a call anyway, who claimed to have now fixed the situation. Needless to say, within the next few days, there was still no glider. I had to go down to the FedEx store with my newborn, still recovering from childbirth, to pick up the gilder by myself and bring it home!

I sent a package on Tuesday and it was supposed to be delivered by noon Wednesday. FedEx attempted delivery on Wednesday and Thursday, and then finally my recipient picked up the package in person on Friday. At the location, they found out that the driver had been going to the wrong building. The cost was $55. Since I have an account with FedEx, I get the option of disputing online. I did and they rejected it saying it was a weather related problem on Friday. Unfortunately, there is a 20-character limit to explain your reasons for requesting a refund, so I couldn't explain what happened.

Two boxes were shipped from New York to Carrollton, Texas to a resident. One box contained a monitor, mouse and keyboard. The other box contained hard drive, (tower) connection cords. I unwrapped the computer parts from the boxes and started to connect the parts. I soon found out that the stall the monitor was on was broken off. The mouse was cracked and the mat was torn. The computer did not work. Federal Express delivered the things to me on March 26, 2009. It is now April 7, 2009. There is no conclusion to the claim I made right away. Only insinuation was that the site it was shipped from did not package it properly. This computer was purchased by me from Dell and it was in good condition. The cost was $836. The boxes looked worn out. I believe it was tossed on trucks. This was a ground shipment which cost about $116.06 that included boxes, plastic bubbles and peanuts.

I shipped a package with a $5,000 ring to Paris, France. After I shipped it, I got an email from eBay saying that the buyer of the item used the account without permission and the ring had been relisted. When I told them that it was already shipped, they said to contact shipper right away and have the delivery stopped. So I called FedEx and was told that the package was still there and was not due to be delivered till Monday because it was a weekend. I was told that it would be returned to me. And then I was put through to International Fraud Division and gave them my story, who also assured me that the package was intercepted and was being returned to me. I was so relieved.

Every single time I get packages delivered using FedEx, they come days late and every day I check the tracking status and it says "attempted delivery." I do not work outside of the home and I'm here every weekday and have a security system that shows every single person or vehicle that enters our property. On this delivery, yesterday and today, it says they attempted delivery. That is such a lie and I had 4 people working outside all day today. This never ever happens with UPS. It has happened every single delivery for FedEx. FedEx has to be the worst company in this country and it's full of dishonest drivers.

My package wasn't delivered on April 2, 2009. I checked online to track my package, and it stated that it was delivered at my door. Wrong, I was home during that time of said delivery and there was no knocking or package left. I checked my leasing office to make sure it wasn't there, and they said, "There was no FedEx delivery in yesterday." When I called FedEx Customer Relations for the second time on the morning of April 3, 2009, they said they spoke to the call center and the driver said that he remembered delivering the package at my door(?). I told them I am hundred percent sure if someone was knocking or putting a package at my door. I would have known about it since I was at home. FedEx needs to take responsibility and not take the word of the driver's stupidity over the consumer. Instead of having FedEx investigate at the center, I have to call the seller for them to do their claim and investigate with FedEx which would take five more working days.

It has been 6 weeks since I initially inquired about a $200.00 wedding gift that was delivered to the wrong address. The employee and the Kinkos/FedEx store put the wrong label on the package so it went to the wrong address. Then it took them almost 2 weeks after I brought it to their attention to return to the address to try and retrieve the package. I was told over 3 weeks ago that they would review my claim because they weren't even sure if FedEx did anything wrong at all. I've spoken to many employees, managers included and they all give ME attitude - I can't quite fathom this. What happened to customer service? I have left multiple messages and have still not heard the outcome of my case review. I've tried to speak to managers higher up and I've been told I can't. This must be their tactic in preventing lawsuits because people get so tired and frustrated with the lies and runaround. What am I supposed to do???

FedEx transferred me over several days from one person to another until we received the bill, and they said they would NOT guarantee the delivery due to bad weather and will not notify the client because they do not have the time to call everyone! They will not reimburse the $62.37 because of bad weather. The package was expected to be there for an early meeting.

Last Wednesday, February 11, 2009, I was concerned that a FedEx pickup for the painting would cause the painting to be left outside in the extremely cold temperatures, since I was working all week away from home. Sending it with FedEx on Saturday would have been perfect, since my husband was at home all day. Friday night, I made a bar code GND slip with FedEx. I set up an account on the internet, typed in a visa number paying for the pickup on the internet. FedEx doesn't pick up from my area on Saturdays! Monday was a holiday. So, all day Tuesday, the painting went in and out of my house, hot, cold, hot, cold. Finally, I called and a FedEx rep 'Angela' who said my account had a hold on it.

I waited for two days for my package, three hours each. The driver said he was there but I never heard the door and there was no notice on the door. I tried to change the address to my work address but they did not let me. I have to go now to the warehouse and miss half of day's work.

FedEx stated they would not ship to a post office box. I asked them to put it in the mail so I could get the package, gave them 2 different addresses, gave them options, and 6 days later - still no package. Finally, after too many calls and garbage from the company, I just told them to return the package to the sender for delivery by another carrier. Consequences: unable to get package at all, uncertain the process for the company that sent the package and what will happen now.

We ordered a gift that was to be delivered Thursday, Feb. 5. On that day, we received a phone call from someone at the Bakersfield office saying the package missed the truck and could we drive to Bakersfield (1 hour and 30 minutes) to get it. After informing the person we could not, they said it would be delivered the next day, Friday. We stayed home all day waiting, no delivery. Left for dinner after 5pm, came home and saw tracks at the gate - no note, no package, no phone call. We call first thing Saturday morning to inquire and the package is lost at this point. I get 4 people, all with different excuses.

I used FedEx through a local Kinko's to ship a package on 1/7/09. Apparently, the employee at the counter found the name of the person I was shipping to in his computer and printed the label for the package but never verified that the address in the system was the same as what I had filled out on the form. The package was then shipped to this incorrect address. I hadn't known the wrong address was used since the employee never read anything back to me so when the package hadn't been received by the party the following week on 1/14/09, I contacted FedEx by dialing 1800gofedex. They verified that the package was delivered to this incorrect address on the 10th. I told the person that that was not the address that I had sent the package to and the employee supposedly set something up for the driver to return to this incorrect address and get the package back.

I have instructed my authorized representative in Belize, Central America to send me on an urgent basis 2 lbs of our Habanero Hot Peppers here to Aruba because we have an important client who need a long term contract for hot pepper delivery. Since I know that we have what this client need, I commit myself to have a sample delivered to him in just a couple of days, which he agreed! On January 20, 2009, my representative in Belize delivered a package containing +2 lb of Habanero Pepper to the authorized agent in Belize. The next day (January 21, 2009), the package left Belize to Miami, FL USA. Today, it is the 26 of January 2009 and nobody in FedEx USA, Belize and Aruba can tell me exactly what is going on. The FedEx agent in Belize gave us a cellular phone number to call in Miami (!) which we did call and first, it was that 'paper is missing', then that it was the weekend, then other paper is missing, etc...

I own a plant nursery - you people parked your 18 wheeler trailer next to my nursery and left it there for weeks! It’s an eye sore - I really hate it that you folks can’t park your trucks and trailers in your own lot somewhere. It’s bad for my business. You are costing me the image to my company - you’re costing me money and I can promise you it will not be allowed much longer. Lawsuit will be coming soon.

In order to finalize a passport application, I was required to send further documentation to the passport office in Seattle, WA. I was asked to forward the documents overnight with proof of delivery and signature in order to finish my application. Because this timing was critical, I used FedEx to ship the documents. I prepared and shipped the package on Friday, 1/9/2009, and paid for Priority Overnight shipping so that the package would be at the passport office on Monday morning, 1/12/2009.

My company, Signal Integrity, LLC, mailed a manuscript by CD with a 2 page letter to **, Editorial Assistant, Wiley-Blackwell, 111 River Street, Hoboken, NJ 07030-5774 on Jan. 5, 2009 at a cost of $28.20. The CD was broken in transit. On Jan. 9, 2009, we mailed a replacement CD to the same address along with a 1,100 page hard copy for $14.20 and it arrived safely and on-time. The US Postal Service has delivered hundreds of Netflix CDs without any breakage in the past two years at a cost of $0.42 each. This has taught my company about the relative value and reliability of a FedEx delivery. Consequences: $100 for an employee to drive the CD to the Pawleys FedEx office (20 miles round trip) and the cost of shipping.

A supplier told me that they were sending me a package which was supposed to go by FedEx Ground which is different from FedEx Air. For 28 years, we have had packages delivered to our street address at which we receive no mail. Our mailing address is a PO Box in a different community. We anticipated the FedEx package would be delivered to our street address. FedEx has a service called Smart FedEx rates and picks up packages and takes them to the postal service. Our package took two weeks to wind up at a local post office, three zip codes away from our address. It was necessary for me to drive some miles to retrieve the package. The flaw in FedEx Smart Post is that a package can't enter the FedEx system without a street address. Yet Smart Post delivers only to postal addresses. The FedEx Smart Post system is carefully calculated to render any package sent to us to have a wrong address. Colleen **, a trouble shooter for FedEx, told me the problem could be resolved if you would move and get a regular address. Why should we move just to satisfy the address peculiarities of a service which can't make effective deliveries?

After ordering an item, it was shipped by FedEx. The driver made one attempt at delivery; then the package was held for pick-up. I called FedEx to complain and 3 days later, received a phone call at 7:30 am on a Saturday. It becomes apparent that FedEx cares nothing about customer service or customer satisfaction. Allowing employees to get away with not doing the work they are paid to do is a disgrace! I would advise anyone not to do business with FedEx or anyone utilizing this company.

My immigration lawyer sent me my medical test paperwork by FedEx and I never got it. When I called FedEx, they admitted that they lost it and there is nothing they can do. The problem is I spent 4 years preparing for the Canadian visa. I spent around 9000 dollars, and it is not likely I can get a duplicate copy of the documents that I lost.

A package for my daughter was shown as being delivered to my house and signed for. The only problem is that no one was home at my house on the day they say they delivered it, and to make it even more comical, whoever signed for the package didn't even get my name right. FedEx tells me that the shipper has to contact them in order for me to get a refund, but the shipper says that their investigation shows the package was delivered and that FedEx has denied the claim that I initiated with FedEx. It’s a big pass the buck situation and FedEx won't take any responsibility for their driver’s carelessness or all out fraud (whatever is the case).

I purchased a gift from Boudin Bakery in San Francisco, to be delivered 600 miles up the coast in Oregon. It was shipped on Dec. 22 using FedEx 2-Day shipping. The weather has been terrible in Oregon, so I wasn't really surprised when the package didn't make it on the 24th. However, when it was still on a truck coming from Sacramento on the 26th and didn't get delivered until the evening of the 29th, then I was upset. I contacted FedEx... they could care less, especially since I wasn't the one who actually shipped the package. They told me that Boudin Bakery would have to file the complaint.

I shipped a package from San Francisco, CA to Bonney Lake, WA (suburb of Seattle) on Monday Dec. 22, 2008. It was scheduled for delivery on Dec. 24, 2008. Due to weather, it was delayed. I tracked the package on Friday, Dec. 26 and was told it was in Washington and would be scheduled for delivery on Saturday. This did not happen. I contacted FedEx on Monday, the 29th, and was told the package was in a warehouse that was closed on Sunday and Monday and the anticipated delivery would be on Tuesday, the 30th. My friend stayed home all day (didn't run planned errands) to be there. By 8 pm, there was no package.

The FedEx ground truck was stolen and my package was never recovered. I paid for $3000.00 worth of insurance and shipping, a total of $32.98. I submitted my paperwork to file the claim. After about 2 weeks, I received a check for $132.98 and was informed that was all I was going to get. I have not cashed the check. What can be done about this?

A package was not delivered. A door tag was left and the driver drove off. We were both home and had been tracking the package online. We saw where the delivery was attempted but the FEDEX tracking said no one was home to sign for the package. We specifically stayed home all day to accept the package because we paid for two-day delivery. I am complaining because this is not the first time this has happened with FEDEX. We have not had any problems with UPS during the same time frame of 10 years.

I was at the Picatinny Credit Union, in Rockaway, Friday, November 7th, leaving at about 9:30AM when a FedEx van parked behind my car and another as I was getting into it. I tooted the horn and the lady ignored me. She got up from her seat and went to the back of the van. The other person she also blocked in just looked. I got out, knocked on her window. She came to the front of the van and I said, "We are trying to back our cars out and you blocked us in." Her response on a very sarcastic tone was, "I'll move it... **!" The other person also heard it. All I can tell you is she has shoulder length blonde hair and a really bad attitude. There were plenty of parking places to pull the vehicle into without blocking customers in.

I bought an electronic music instrument, Korg EMX-1, for $360 from somebody in Chicago. Seller shipped through FedEx. FedEx tracking said delivered at the time when I was home and saw/heard nothing. Called customer service numerous times. Talked to driver in charge of delivery and he told me himself that he never stopped by my house on the day that was tracked as delivered. After an investigation failure I had to file a claim. I have not heard from them since then. At this point I think it's very likely that I will never see my Korg EMX-1 OR my $360.

My husband ordered some items for our children for Christmas, paid extra for 2 day delivery and waited for the package. 2 weeks later it STILL hadn't arrived, called customer service and they showed it had been delivered. They contacted the driver who informed them that he didn't feel like driving the 5 miles to our house and dropped it off at a local convenience store instead. Luckily we live in a small town and the clerks knew us and held the package for us, unfortunately, small towns also tend to be noisy and someone had opened the package and looked through it.

The truck passes between the house and garage a least 3 times a week or in front of the house daily. Driver knows us by first name. An important package was return by FedEx (incorrect address). This has happened before!!! Only with FedEx!

I had a delivery which the FedEx delivery person has let a neighbor receive and sign off. That neighbor gave me the package opened already, saying that he thought it was his package. What I don't understand is that when I called customer service and told them that in the future anymore package like this would be better re-routed than having a neighbor receive it. The person on the other line told me that they need permission from me to be able to re-route and yet they are allowed to leave it with a neighbor without my permission? How stupid is that? No physical damage I feel strongly that there is a violation of privacy.

I packed a 66# New Rolanf 700GX. Sent it fed ex ground to New York. It arrived smashed. Recipient had fed ex pick it up and filed a claim. Fed ex shipped it back to Fl.. It arrived(packaging) even more smashed. An independant inspection company came and sent a report(they even said I packed it had enough strofoam and corrugated cardboard and alot of directional info and many fragile, handle with care, transport this end face up. Fed ex denied claim and said inadequate packaging. I paid 1850 to have insurance for this. Packaging was from Roland factory. I want to file a small claims report.

I ordered a Leather Classic Sports Jacket from Amazon. I paid $16.50 for delivery. I tracked the item and FedEx tracking indicated it was delivered Sept. 25 @ 10:40 am. I was at home at the time and not heard any doorbell. I checked the front door and no delivered product was found.

Package misdelivered, left on the doorstep, at wrong house. Homeowner gave package to a driver, who was in the neighborhood, though apparently this was not logged in, and the package cannot be located. FEDEX essentially implies everyone is lying, and has been extremely frustrating and unhelpful.

We dropped off a package which was not scanned and therefore not traceable. Representatives have been unpleasant and unhelpful, and have implied that we are lying.

Ordered cell phone through AT&T Premier. Phone was for 2nd day delivery, signature required. Ensured I was available that (entire day) to take delivery. Checked FEDEX tracker website that morning and saw package was on truck for delivery. Checked again at lunch and saw that the tracker indicated was delivered. Suprise! Called FEDEX. Rep attempted to contact driver and could not. Could give me no information on address delivered to. Took my phone number and promised to call back as soon as contacted driver. Two hours later, no call.

A package was sent to me via FEDEX, and as I live in a busy city apartment building, I told the shipper to require a signature for the package to be delivered. The person shipping the item vis FEDEX contacted me yesterday voicing concern, as the tracking log on the FEDEX webite indicated the package had been left by the front door, as no signature was required-even though he instructed FEDEX NOT to deliver without me signing for the package.

Well I called for a pick up of an overnite letter and they never called or came. when I called I was told that the earliest they could pick up is tomorrow. Now why would I send an overnite letter which "absolutely Positively had to be there overnight" Oh, sorry that's FED EX's slogan, must be a reason why I remembered that. You guys are a joke and you can 'absolutely positively' count on me using FED EX next time, you really screwed me up, I can't tell you what was riding on that letter. If YOUR job depended on it, I would like to see if you would be so understanding. the operator I spoke with sounded like she could [care less] about my problem. I'll probably get fired, Thank GOD it was not a life threatening package.

PAID DELIVERY 678531260219352. A shipped package from my office in Chesapeake Virginia arrived in NY. Same was damaged in NY. Rather than repairing the box and delivering same, the department shipped same back to Virginia when the package was a mere 1/2 day from delivery. This package was time sensitive. My concerns were not appropriately addressed by Fedex. It is better to deliver a package retaped with a claim form attached rather than send same back to inception. It was explained to them that there was a strong business case as to why that pkg. had to be there. My firm is out $500 and upset at the ridiculous regard by customer service at Fedex.

I went to a fedex office to send a package to mexico, containing pictures & my niece's social security card. I did not know they had to put the zip code to verify if they were able to mail it to my destination, which that person didnt do, i found out the second time i went up there. So i called international & said they could only mail it to certain places. I wanted the package back, since it was going to be a 4 hour drive for my sister to go pick it up where it was, that i had to pay $70.00 more so they could return it to me.

I ordered product from a company in Texas as a present for my wife as it was our 5th wedding anniversary. I ordered the product on July 07. Fed Ex confirmed electronic notification on July 11 and stated that the estimated delivery date would be July 16. I kept checking their website with my tracking # and no updates were made whatsoever.

FedEx - Thumbs Down! I had 6 packages to send out, so I opened an account with FedEx, I called to schedule a pickup on July 14th at 2:13pm, and I went on the FedEx Website to get the labels printed out for the packages. That part of the website is very sensitive and to my frustration, I spent 2.5 hours continuously getting "Error" messages...even with FedEx's Tech Support helping me on the phone. I was sooo frustrated, I wanted to shoot myself! (Not really... but you know what I mean) Putting "examples" of how they want the dollar value of the packages to be typed in would have helped. Do I put the "$ dollar" sign? ...Can I put Decimals? ...Do I put ".00" after the dollar value?

I called FedEx and filed a claim I explained to them what happened. They said it was probably misdelivered since my complex has 2 street addresses which means there are 2 identical apartment numbers for every building in the complex. Now. FedEx called the driver while still in route 4 times with no response from the driver to see what happened. The next day they tried sending another driver to the possible misdelivery address to try and retrieve the package. They pretty much admitted it was misdelivered. This new driver went to pick up the package but the apartment occupants said they did not know anything about it. Now here I am 10 phone calls to fedex later (otherwise they wont put any effort on it ) and on my way to the local police to file a complaint against Fedex.

I took a day off to wait for a package delivered. I heard the door bell and when I open the door the Fedex truck was driving away. The worst is that I cannot go and get the package. The driver is a contractor and the Fedex facility will be closed by the time the driver returns. Fedex customer service informed me that there is no way they can contact the driver until Tuesday! Today is Saturday. So, there is no way I can get the package myself. Customer service informed me that maybe they would be able to contact the driver Tuesday, but they are not sure.

After three days of trying to get a pickup, I was lied to.There was ALWAYS someone hereat the house. The first call made to fed Ex,on the 3rd day, I was informed it would SURELY BE PICKED UP BY 7 PM. at 9:30 PM, that eveing..I again called fed Ex to find out WTH happened THIS TIME! I was told that I could contact customer service the NEXT DAY! This did NOT get my package delivered within the time frame I was ASSUREDit would be delivered in.

FedEx Lost My Package I had sent a FedEx package containing a Wii Fit System for my sister on June 11, 2008 and was told that it got lost. I had tracked my package online and on June 14, 2008 saw that it had arrive at the San Leandro, CA FedEx Distribution Facility. It was suppose to be on a FedEx vehicle for delivery that day and never arrived.

To repair my case and equipment it will cost me $724.50. I lost a job and could not canvass for other jobs because my equipment was damaged.

I ordered $199.73 worth of merchandise from NikeStore.com. Nikestore sent an item worth $40 through UPS and that arrived just fine and on time. The rest of the order worth $159.73 was sent through unreliable FedEx & this is what was listed in my FedEx tracking information. Jun 25, 2008 5:10 PM Delivered La Grange, IL Left at front door. Signature Service not requested.

They continue to leave unprotected packages that have gotten wet and damaged by rain

My package has been in the Fedex Midland Office for delivery Since June 18, 2008. Today is the June 24th. I called an the fedex gentleman in the Midland office told me that it hadn't been delivered because the drivers have DOT rules to follow. I still have not received my package from them. This is not the first time within a 6 month time that we have had delivery problems with Fedex Ground in Midland, Texas.

I ordered a professional grade camera/lens from RITZCAMERA.COM for a contract. I allowed enough time for delivery based on the delivery schedule provided by both RITZ and FEDEX. These items were to be delivered on 6/12/08. I worked from home, awaiting my delivery, which NEVER occurred. Upon contacting FEDEX, I encountered nothing but contempt from everyone from frontline customer service all the way to supervisory personnel. Their answer was 'that it was my fault, because I didn't use 'express shipping'. This is fraud!

3 attempts were made to deliver a package to my house. The sender had placed a signature request on the package and I was not home duriing the day to sign for it. I had the company call FedEx to remove the signature request, which they kindly did. I called FedEx back to request delivery again, which is what they told me to do. I was told my package would be delivered on Monday, June 9th. It was not. I called Monday night and they said it was still out for delivery. It is now Thursday, June 12th and still no package. I called yesterday and they said they had no further information about it.

June 9, 2008 I've been robbed by Federal Express to put it in less than 10 words. The problem started the fourth of June when I was waiting for my envelope containing 2 tickets for a concert on July 14 in Jones Beach. I bought the tickets in Stub Hub and they delivered as they said they would

A package was sent to me Friday, May 31st for the next business day, Monday, June 2nd delivery. It is now Thursday at almost noon and the package is not here. When I called this morning at 9:30 AM to track the package prior to 3:00 pm. I was assured that I would receive a call back in one hour, but if I didn't hear to call back.

Fed Ex Ground has done it again, it seems. What a pathetic delivery service this place has turned out to be. Yesterday, I waited all day at the delivery location listed on the package to be delivered and it never came. Upon researching the tracking of said package on the FedEx website, it stated that it was attempted and unable to be dropped at it's intended location.

I ordered an iPod from apple and when Fed Ex came to deliver it to me, nothing was in the box. Apparantly its a common occurance. Fed Ex stated that someone probably stole it during transit or something. They even have a IPD theft department. If you google it there is lots of stories about fedex stealing peoples iPods. It needs to stop. I will never use FedEx agail!!

I was sent a very important package containing visa information. I tracked the status of the package from NY, to Memphis, onto Paris and finally Johannesburg, South Africa. I was quite impressed. But, once it got here, is when I experienced a very slack, non caring attitude by 5 different phone operators. The day the package was estimated to arrive, I phoned 1 operator to find out where it was. It hadn't left JHB yet, but would be coming the next day. I was under pressure because the day after I had my visa interview at the U.S consulate, and it takes weeks to get an interview session there. The next day, I and my parents phoned and got a hold of another 4 operators. Each one said sorry, it's already at our third party. We don't have a contact number, and we cannot help you.

On 4/28 I went to Price Slashers in Port Jervis new york to have a large framed,glass print shipped out to my home address in Mcallen Texas .The young lady(c.s)her initials.) was instructed by the store manager Maria to take a box from the back of the store.Ithen helped her to raise the picture up and place it on the counter.She then taped up the box.At that point i was asked who i wanted to ship it with and maria said FEDEX was better.After the young lady was through with my package she proceeded to register so i could pay.Shen then ask me if i wanted to insure it and i asked her for the price so far wich was $23.00 I then told her what ever fifty dollars would get me for insurance wich was $5.000.00 for the price of $46.32 .I then paid and asked her if that was it and she said yes.

I sent a claim in earlier but I dont think it went through. Anyway, I ordered a BluRay player from EBay to be delivered to Hawthorne Florida. When I tracked it I found out that the driver put the package at the top of my drivway which is 300 ft from my home. I never recieved any package.

I ordered a BluRay disk player off of EBay that was to be delivered. I never recieved my disk player. I tracked it through FedEx And they said it was dilivered. I finaliy got to talk with the man that dilivered it and he said the package was left at the top of my drivway just off the roadway. The package was not were he said he left it. The top of my drivway is 300 ft from my home and if he left it up there it was stollen and they are responsible because no one has ever left anything up ther except telephone books or newspaper. FedEx and UPS have always delivered to my home and I have diliverys all the time. I am a permanently disabled veteran and FedEx has been delivering to this home for 8 or 10 years.

no damage to merchandise. this was the fed ex driver! how rude!

Ordered a $237.00 digital recorder online. FedEx driver misdelivered to 10 houses down. Driver admitted error, both he and I tried to retrieve the package. Fedex denied claim! Had driver call Hope Iverson, claims manger, to admit error still getting run around two months later still out the money. Fedex told the shipper that we are lying and that the package was delivered.

I sent an envelope to Ireland from saskatoon, canada on thursday 24rth april i wrote my address and I know it is clear by the time it reached ireland the people there were not able to deliver this envelope as there is absolutely no address visible on the cover

I have observed on multiple occasions Federal Express tractor-trailer trucks operating in an unsafe manner. Generally, it is excessive speed, but I have also seen erratic lane changes several times.

FedEx lost my packet. When I sent it, the only thing I filled was the addresses; the other things were filled by the FedEx employee. When I inquired about the packet they say it is delivered; but it was not. Then they just sent me $100 check as a compensation of lost packet. My packet was a gift to my friend, and it was cost around $750. They are saying you haven't declare the cost amount, but I didn't know that--and also the form was filled by their employee, and she didn't even ask me about the cost. So how would I know? They are saying that they can do this much only. Now can you please suggest to me what can I do? I would really appreciate your effort toward this.

I paid for express shipping on an item I needed. I keep seeing these posts on different sites that claim that Fed Ex is better than UPS because they will deliver at requested times, give or take a few hours. I don't know where they are getting that from because I called and asked and they told me definitely not. I missed them the first delivery attempt because I was at work. The second day I took off half a day and still managed to miss them. So for the last day I took off a day of work, stayed home all day, and even slept on the couch in case they delivered early. I sat on the couch and waited, I thought they should have been there by 1 so I opened the door and there was a sticker saying they had attempted delivery at 12. I was sitting LITERALLY 4 ft from the door, there is no way they could have knocked or rang the door bell or even opened the outer screen door because I would have heard it. I called and they assured me that they would send the driver back. Six hours of waiting and I call to make sure. Then they tell me he is not coming back. I said, so are you telling me that I have to take ANOTHER day off work? They pretty much didn't care. I will NEVER use Fed Ex again. I paid extra for expedited shipping and I can't even get the package, what a joke!

I sent documents and a little cash very well disguised to a private individual. Figured it would be delivered within 15 hours. Bad judgment on my part. And prohibition by FedEx for sending cash means that, if a worker spots it, it is theirs! After 25 years of using FedEx for both national and international shipments, for both professional and personal items, it's clear to me, FedEX workers have Xray capacity. ie., FedEx'ers can help themselves to valuable packages with little recourse. Silly Me!

I ordered computer parts from a store on internet. They sent me a tracking number for FedEx. FexEx showed the package delivered to me on 2/12/08 with somebody by the name Frank signing for it. The problem is that there is nobody here by that name, and where the package was delivered is unknown. I reported it to FedEx, and they said they will contact the carrier that delivered it and would respond with in 5 to 6 hours once they find out what happened. It has been 4 days, and they have not called at all. I reported it to the merchant I purchased the part from, and they said they would file a claim and will respond after 6 days. They wanted to hold on to my money. In reality they were all leaving me holding the bill in the air for $437.23. They didn't call me, either. Neither of them have any incentive to call me because they are not the one who lost money, I did. So they don't care how long it takes.

My package showed delivered at side door Friday. Today is Saturday, and we still cannot find the package. We went all over our neighborhood. (A private neighborhood of about 20 houses.) I called to try and find out and was transferred to the local branch, where Katie told me this happens, and they cannot help me. She will put a message into the driver. I told her once before FedEx lost a large package of mine. The driver called and harassed me, screaming at me to look outside the garage door. I was explaining over and over to him I was outside looking at my garage. Later I found that package leaning against my neighbor's garage, who lives 1/3 a mile up the road. She said those things happen. She took my number. She told me there was no complaint department.

I ordered a computer from Apple as a gift for my son. It left Apple facilities on time but sat in the facility at Chicago, on the truck for delivery for 6 days before delivery. When called, we were told that ground delivery was when they got it to us and not per any date, even though a delivery date was given on the tracking notice.

A package was sent to my address from a printing place in the Washington, DC, area in mid-December. Somehow their deliveryman delivered it to a UPS person in the building next door to mine. He signed for it but never forwarded it here. It wasn't until many weeks later did I realize that I had been sent, but never received, this package. I complained to FedEx's claims office and seem to have gotten nowhere. It is obvious that this package has been lost. After calling the person who sent it and all others involved: it would be nice since it was their error to rectify this matter at this point--instead of pushing it aside and hoping I'll go away. They are very large company that is in a service business and should act accordingly. They should take some responsiliity for their lack of action and lack of delivery.

On January 17, 2008 two packages from Gadspot (shipper, California) were to be received at my residential location. According to FedEx tracking website, package one was delivered at 11:56 AM and accepted by my wife, the other alleged delivered package was delivered at 9:07 AM and accepted by SCHASSAGNE?, a person unknown to us. (There are only two persons living where we live: myself and my wife.) While one of the packages was received in good order at 11:56 AM, the other allegedly received at 9:07 is nowhere to be found. Both my wife and I were home at 9:07 on January 17, 2008. FedEx did not show up at our house until 11:56 AM to deliver the other package. The FedEx documented fact (tracking) that the driver WAS AT MY HOME AT 11:56 AM on January 17, 2008 delivering the one package is strong evidence that the driver was not at my home at 9:07 AM on that day to deliver the other package, as FedEx claims (unless FedEx uses poor delivery route management).

On 12/12/07 I ordered and paid $269 for a Corbeau racing seat for my newly-acquired Mazda Miata, which I am using to participate in events on race courses. This is something my adult sons have encouraged me to get back into, at age 71. The seat was shipped via FedEx. According to their tracking it arrived quickly in Stockton from the shipper in Utah, and was dispatched with the temporary driver on December 14, 2007. The log says the driver delivered it to our front door at 12:49PM on 12/14/2007.

I purchased a movie poster from a somewhat large business located in Canada. This business only ships with FedEx, and I never had a problem until now. I bought a poster that was shipped on the 24th of January for $44 after shipping. I checked the status on my package and realized that it was stuck at the local FedEx facility, since the 26th of January. I called up FedEx and they did keep in touch with me throughout this ordeal. I just got off the phone with them today; February 4, 2008, and they just told me that they lost the package. All they told me was that I can file a claim and get my money back. The product I bought was a movie poster that was $44 at the time of my purchase, and now it is worth $125. I assume that someone from FedEx stole my product, since they track all packages. I guess they do not do background checks on their employees.

We shipped a room divider screen that weighed 80 lbs. to Florida. We wrapped it in plastic double thick and then shrink-wrapped it. Then we constructed a box to fit it from 2 UHAUL thick wardrobe boxes. Lastly it taped shut with strapping tape. We insured it for $1000. When it arrived in Florida there was little damage to the outside of the box but the wood was dented in 4 places - 2 on each side of the screen-which seemed to match up with the forks on the fork lift.

I shipped a $5,000.00 Martin guitar from Texas to Tennessee. It got mis-shipped from Texas to Miami, Florida, 75 degree weather. Next day, it shipped to Nashville Tennessee, 14 degree weather. The cold and hot, humid/dry change caused a split in face of guitar. The weather extremes caused a humidity change, and the cold weather, to hot, back to cold, caused the nitro-lacquer to split from dryness, cold, and extreme heat. This is a common problem when shipped to a humid place, then a dry place. FedExx admitted shipping to humid Miami, and changed the delivery location and date by a full day, enough to do the damage. I had the delivery driver stay here while I opened the excellently packed box (he had to assist me in opening it), and he saw the damage immediately. The sender and I both have pictures of the guitar prior to it's leaving Texas. It was perfect.

FedEx Ground lost a huge bicycle transport case that was quite pricey. After making no attempt to contact me or update me on the status, they finally admitted it needed to be filed as a claim. They at first told me to located ads or websites showing the item, as I had no idea where the receipt was. I did that within a day. Two weeks later they told me that wasn't good enough; I needed to locate the original invoice. It took me the better part of the weekend, but I did that as well. One week or two later I got a check for $100, even with documentation of nearly $600 loss. They take no responsibility for getting their products shipped. This case was huge, 3 feet high, nearly 4 feet wide. It had to be an inside job.

My factory got a shipment from Jordan through FedEx. It is now 9 days and still waiting to release the shipment but unfortunately nobody is caring. Nobody answers the phone from 9 am to 1 pm. After calling the customer support, they informed me I should call the customs department. I said nobody answers the phone calls and they said we will leave a memo and they will call you back. Many promises and nobody has tried to reach me.

I purchased a very expensive Blackberry mobile phone and a holder for the phone totaling $319.98. The package was shipped from AT&T in Texas to my address in New York City via Fedex. When I got home from work, I tracked the package, and it specified that the package was delivered to my home and left at the front door. Needless to say, there was no package at my front door. After numerous phone calls, some representative (she refused to give me her name despite my pleas for it) called me and stated that the driver delivered the package to the wrong address and that she would return to that address, retrieve the package and bring it to me. The representative then called me back 20 minutes later and assured me that the package would be delivered to me that night. I still do not have my package.

We sent a package Sep 12 and it was delivered to the WRONG ADDRESS! The driver was lazy or stupid. It was perishable frozen fish from our Alaska sportfishing trip. By the time we redelivered it was a total loss. I called to file a claim, and the gal said she'd have her manager call me back. SHE NEVER DID! They don't want to pay on claims! I had to call back another month later, and am still waiting for settlement.

I am not sure who is at fault, the Fed Ex delivery service or the mailroom at the apartment complex where I had it sent. I purchased a replacement battery for my laptop from Apple computers online. Apple sent it by standard Fed Ex ground service to an apartment complex where my son lives, and where my iBook laptop is waiting for me to upgrade it when I visit. The signature on the December 18, 2007 proof of delivery does not look like my son's handwriting and he has not received the battery.

When I went to fed ex there was nothing in Spanish, and there was nobody that spoke Spanish. So it was very hard for me to send something, and it was super important; I couldn't get it done because there was nothing in Spanish. I had to come the next day and get someone that spoke both Spanish and English so I could get it done. Could they please get some forms in Spanish.

I ordered a Turducken from Cajun Grocer on Sunday December 16, 2007. This was supposed to be our Christmas dinner. I selected Overnight FedEx delivery to make sure we got it on time. Our package arrived on December 20. It was opened, the dry ice was gone, and the internal packaging was opened. I called Federal Express to get an explanation as to the following: 1. Why my package spent an extra night at a FedEx facility. 2. Why it was opened. They could not or would not answer any of the questions. A manager named Mike Brown promised I would get a call with an explanation on Friday December 21, 2007. I didn't. I still have the package and high resolution photographs.

My wife mailed two mens coats from Shanghai to me. The staff in Shanghai Fedex office mislead her while filling out the shipment sheet so that the package was held by customs, I had to fill out a lot of forms to clear the package, and at last, I was so happy that the package was cleared. But Fedex delivered the package without informing me, so that I wasn't home the first time and second time. I then called fedex and made an appointment for deliver. The deliver day came and I stayed home to wait for the package. At about 8:30, a fedex driver pressed the doorbell and I went downstair from the 3rd floor, but when I opened the door, the guy had left. Then I call the fedex serveice line and a guy told me he would call the driver to come back that day. But I had waited until 6:00, and nobody appeared, so I called fedex again, they checked the door tag number and told me the driver had come back to the company. I had to walk a long distance to the fedex office to get my package. Such a terrible experience with Fedex service.

I am totally disgusted with this company. I have never dealt with so many incompetent people at the same company. My wife and I have had conversations with at least 10 different employees on different occasions in trying to either pick up the package or have it delivered. They keep putting it on the truck after I have asked them to leave it at the pickup location. But they didn't ever deliver even after my wife took Friday from work to be here all day. We were promised that it would be delivered on Friday even though it had already been attempted to be delivered on Wednesday night. We were out celebrating her birthday. Bad mistake on our part. We will see what happens this Monday, but I really needed it before the weekend if at all possible. They were all pathetic, incompetent and clueless. Every different person gave us totally different and conflicting information and then could not perform any simple requests. I will never use their service ever again for any type of delivery.

We took a memory box to the local FedEx Kinko's (Rancho Santa Margarita, CA) to have it professionally packed and shipped to Chicago. We paid extra for insurance, special handling and to indicate the package contained fragile artwork. The box arrived damaged, and the contents looked as if the box had been drop- kicked across the country. We filed a damage claim and included estimates for repairs in Chicago. FedEx picked up the box for inspections, confirmed the damage and issued a check, then shipped it back to California--I would guess by kicking and dragging it behind the truck and further damaging the contents. Then, to top it all off, their 'customer service' rep was rude and abusive when my daughter called to inquire as to the whereabouts of the package.