FedEx Reviews

I called Fedex immediately. I was told that a claim was going to be filed online on my behalf right then, and that I would be contacted within 48hrs. I was not contacted. I called them back 5 days later. I talked to 4 different people and was told the info was (conveniently) just coming in and they would contact me in 2-3 days. I was not contacted. I called them 9 days later. I was told for the first time that I had to print out a claim form and fax it to them and they would get back to me 48hrs after. I did so the next day! 12 days later I got letter saying they could not honor my claim request because no physical damage could be seen.

I called Fedex immediately. I talked to 4 different people and was told for the first time that the sender had to contact them in writing that he permitted me to settle the claim. The sender had contacted them before it was picked up 5 weeks prior. He was told at that time that there was no need for him to contact them and that it was being taken care of. That all started 5 weeks ago and I still have a broken sound board and flight case.

I have made calls to Fedex each time to inquire about it. Each call was uneventful as they claim the driver was here. I spoke with supervisor Cory Harrell on Dec. 11, 2007 regarding this matter. I asked for the package to be handed over to another carrier; he said no, I would receive it on the 12th, but I have heard the same promise before after 5 calls to Fedex. I then called the vendor to ask for their help, and the representative called Fedex as well. I feel that I will not get the package possible do to theft or fraud. I fear the delivery driver may claim to have delivered the package (as he claims to have been here before but left no notice), and I will have no proof. Can anyone help? Copies of the email are being sent to following: Consumeraffairs.com, NBC News Consumer Alert, and Fedex Fraud.org.

After this I contacted Mr. Errol Mascerenhas at Fedex Mumbai via email asking him for the settlement of my claim. He wrote back saying that he has asked the Sales Territory Manager who deals with Amrit Seair to initiate the claim process. It has been over 10 days, and there is no reply from their side.The claim was filed in the month of June 2007. Since June we have been contacting them through telephone calls and emails. I've lost goods worth 350 pounds and also is causing mental torture and harassment.

After we brought this to the attention of managers and eventually FedEx corporate managers, the driver's story changed. But at no time did he call my cell phone when he did not find "424", and he did not follow company policy of returning the boxes to the terminal. The claim can be $100 per box, which is inadequate as the personal effects of my late brother are more valuable than this amount--and invaluable at any price to his family.

FedEx keeps saying they are "sorry", but those packages have to be somewhere, and we are beginning to wonder if the driver stole them. Within hours of the supposed drop-off at "424" and then "428"--neither viable locations, we nor neighbors had seen the packages, and it is a busy area so porch theft is unlikely. My family cannot replace these items which mean so much to us.

I stuck around Nov. 26 after verifying with customer service the item would be delivered by the end of the day. Internet tracking also stated I would receive the item. An e-mail confirmed this, too. However, someone from FedEx called in the afternoon to tell me the item was not on the truck. Internet tracking states they could not locate me. It now appears FedEx has lost my parcel. I would highly discourage anyone from using FedEx. The company clearly does not know how to operate a business and does not care about the $150 I am now out.

I should have been paid on Nov. 14 and am still waiting for payment. The worst part is that I will not be reimbursed for the receipts that I had not copied. This comes to almost $1000.

Must contact store that shipped item, file lost item report, get another shipment or refund and order from someone that will not use FedEx. I find it amazing that no one can hold FedEx accountable for losing or stealing shipments!

Not only did I have to go and pick-up the checks, but I got wrong directions of where the FED EX office was in Houston, got lost, ran out of gas, and I knew I had people waiting for me back in the office. The people I dealt with at FED EX are the most unfriendly, uncooperative, non-customer service people in the Memphis and Houston offices. When I finally got to the FED EX office (16465 W Hardy Rd Station), they could not release the checks to me, because I was not the person on the package. I had to wait another 30 minutes.

I believe not only should I get our delivery fee back, but we should be compensated for the hours we spent in the office waiting for the FED EX package. 3.50 Hours(waiting time)X $9.50 Hour (average rate) X 100 employees.

Why, then, does Fedex request a declared value and require the customer to pay that bracket for the insurance?

I have contacted NBC Universal about this issue and they are not that concerned either. They have the FedEx shipping tag which says the package was delivered, but where is it?

Sheri

1. $17.44- shipping

2. $15.00- fingerprints

4. Emotional stress and increased anxiety about the contents of this pkg and the uncertainty of my employment.

I called Fed Ex that evening and was told there was an address problem. I checked my end of things; and yes, I did make a mistake. I called them back and gave them the correct zip code. I was told I would receive my package the next day. It did not arrive.

I called them again to see what was going on and was told there was an address problem. I said I knew and that I had corrected it. They took the zip code again and said I would receive it the next day. We are now up to October 18. I waited for it and it did not come.

I called again during the day this time and was told there was an address problem. I asked where my package was and if I could come to them and pick it up. I was told that it was on a truck, but that I could come and pick it up at their facility as they were open until 8 in the evening.

I drove clear across the Baltimore metropolitan area in the middle of rush hour and said I was here for my package. I gave them my tracking number and after about a 1/2 hour was told that it was on another truck and they could not find it. I was told that the driver scanned it back in to the facility because there was an address error.

After I got home, I called Fed Ex and was told that no one put a pick up for the package and that I would receive it tomorrow. Any one want to place a bet.

Tomorrow will be October 19 and if I have still have not received my package, I am going to call Fed Ex and tell them that they can reimbeurse me the money for the package that I have not received and that they can keep the package if they can ever find it.

Nobody was rude to me the whole time, but with this experience, I will never use Fed Ex again. If I purchase something online, I will make sure that the sender does not us Fed Ex or I will take my business elsewhere.

So far, I am out a 1/4 tank of gas, the cell phone bill has not come in yet; and if I do not receive it tomorrow, they owe me for the cost of my package which was $215.

Do not have enough time to reorder from another vendor to get the product I need. I have to change from one vendor I like to another because they only ship Fedex.

The table was depreciated, as a result, 70%.

He also stated that he was ready to go so I had to get out NOW. At this point my 3 year old daughter became scared and upset and began to cry. I told him that he needed to back away from me. At this point I felt even more threatened. He walked away and went to the door and said you should know better than to do something like this anyway. I gathered my children and the copies and went to the door but he had walked away...I stated that ok if you want me out so bad open the door because it is locked. He stated that oh well since he had to wait on me now I had to wait on him.

And that if I wanted him to open the door I had to ask him nicely he stood there and looked at me and then to his watch and waited. When I picked up my cell phone and began to recite the number to the Newark police he came to open the door.

Federal Express,

Be advised that this is a complaint regarding the handling of items which were brought to FedEx Kinkos on January 19, 2007.

The items were to be prepared for shipping by Kinkos personnel, then shipped via FedEx to a location in Colorado Springs.

The items, to be shipped, were a:

- custom-built computer with 512 KB memory and a 40GB hard drive; the hard drive was loaded with irreplaceable photos and files. Estimated value and declared value of the computer is $1,000. The value of the files on the hard drive is incalculable!

o you may see http://www.flickr.com/photos/wildography and http://www.wildography.com for examples of the photography files on the hard drive.

- 15? computer monitor

The computer and the monitor were irreparably damaged during shipping. The method of preparation for shipping was substandard and allowed for considerable movement, with the two boxes, of the computer and the monitor.

Be advised that more than 40 high-quality, high-definition JPEG images were taken of the boxes, the packaging materials, the monitor, and the computer as well as other items of evidence. My NIKON D-70 digital camera was used to record the images.

The computer and monitor were picked up by FedEx Ground after numerous phone discussions and emails exchanged with FedEx representatives. Per agreement with the claims department, the computer WITH THE HARD DRIVE were to be returned to me after an evaluation was made regarding responsibility of damage by FedEx. After the files were retrieved by a computer technician, the computer was to be returned to FedEx so that the claim could be processed.

The computer and monitor were picked up by FedEx Ground to be evaluated for damage. After one week passed without any attempt to contact me, I tracked the packages via the internet.

I was shocked to discover that the items were shipped back to San Leadro, California to the FedEx Kinkos that originally packed and shipped the items. Further shipping, from Colorado in the original boxes & packing materials - would only further damage the items!

I am very disturbed by the damage to my computer and monitor. I am also very disturbed by the amount of time that has passed in resolving this problem. My work as a budding photographer and writer is being severely hampered by the damage that FedEx Kinkos personnel have caused.

It took me over 50 days to get a straight answer out of FedEx, and now they are screwing me. When I contacted FedEx and talked to Linda Paternastor she assured me, and I recieved an e-mail, that I would recieve the full amount of $2500, but Hope Iverson ( the claims department manager) shot it down. They don't care about the average American, the don't care about anything other than the all-mighty dollar. When I informed them that I am a soldier serving our country in a time of need they continued to have a hard heart and wouldn't budge. I am hoping that I can get the help of my fellow soldiers, as well as the help of every sailor, airman, and marine to pull all support from FedEx, so that at the very least I will be the last service member to be screwed over by them.

I estimate $32.00 for the mugs, $40.00+ for the music boxes... $25.00 for the teapot and $12 for the decorative ceramic bowl. $109.00 down the drain courtesy of FedEx.

I told the investigator (during his visit) that the item was NOT an antique. I told him that it was less than 30 years old and that it was purchased for daily use, not as a piece of value or a trophy piece. A customer service advocate at FedEx told me if I wanted the case re-opened I should ask the shipper to send a fax indicating the report was incorrect, that it's not an antique and that he's giving permission for me to communicate about the piece. After another few weeks of no contact, I called FedEx for an update. They received the fax but have said they cannot communicate with me. They've said they misinformed me before--that the shipper cannot give me permission. I asked for a description of what an antique is (as per the policy) and clearly, my piece is NOT an antique. FedEx has lied to me more than once during this transaction. I've spent hours on the phone and have received contradictory (and ever-changing) data.

The piece, valued at $1,600, is destroyed. The $200 I paid for insurance (and the money spent for shipping) is also lost. FedEx sold me insurance they obviously had no intention of making good on. I've lost valuable work time speaking with low-level FedEx employees who say whatever they must to get me off the phone and to keep me quiet for another few days/weeks.

This golf bag was supposed to be a gift for a friend whose birthday is on Friday. Because of this, I am forced to purchase a new gift for him.

I have talked to three different representatives. They take down the information, tell me they will get back to me and then never call back. The TV set was not new, but what can I buy for$40? In the letter, sent with the check, it said 'We have requested a credit or refund of the transportation charges'. I haven't seen that either.

Besides cutting his finger, we had to load this package on to a pickup truck to take it to the dump. We are both disabled and this was difficult. We don't want anything more than our packing and shipping charges of $81.52 returned. Is that too much to ask for?

I lost the house it had a swimming pool.

I paid the seller in NY for the cost of the diamond in the amount of $8,011.50. Now I don't have the diamond, nor the $8,011.50.

I still have no package after six days and they will not re-attempt delivery. I am unable to fit the package into my vehicle if I pick it up at the FedEx office; moreover, I have no idea where said office is.

I am really upset, because I paid $21.95 for a service that was supposed to be performed in a certain way and wasn't. Speaking with a woman at FedEx customer service, I also found out that if a home is sold and its previous owners waive the signature requirement, FedEx does not require signatures from the new owners. In fact, they don't base the waiver on a name, but rather on the address. This means it is an individual's responsibility to call all the carriers to notify them that there has been a change of tenant in a house. I certainly will try to avoid using the services of FedEx in the future.

Because the package was delivered to his office, someone else was allowed to sign for his expensive package.

Unfortunately, FedEx allows anyone to sign for another person's package without authorization. We will now have to try to contact the person who signed for the package and hope it arrives intact and unopened.

At 6:30 PM, I was finally told that the iPod was not on the truck after all. The company refused to do anything else to help me that day. When I tried calling back later, my calls were immediately put on hold. I suspect they had caller ID. The last person I talked to did tell me that my iPod would come on Tuesday; however, it did not because "of the holiday." They now claim it will come tomorrow.

I have called the 800 number 4 different times & 3 out of 4 operators couldn't tell me a thing & didn't know where my packages were. One operator told my today the packages would be delivered today & I've yet to see them. I called them back this evening & they said they would check on my packages & give me a call back & let me know where they were. Just like the other time I was told this, I never received any type of phone call. Now I live in a very small town if the driver couldn't find the location of my house then he/she could have asked somebody where I lived & they could have told them.

The saddest part of it all is every day I see a Fedex delivery person here in my hometown & I still have not received my packages. I think they should refund my S&H; charges & everybody else's who has had these problems. I have never had this problem with UPS. My advice: Use UPS they are definately more reliable than Fedex.

Sure enough, the package didn't arrive. That didn't bother me so much. What DID bother me was that in tracking this package I go the message "customer not available." This is utter nonsense. I work at home and have been home all week. I was waiting for this package. I have two dogs that go ballistic anytime anyone steps foot on the driveway. They were quiet as church mice. It snowed yesterday. There were no footprints or tire tracks anywhere.

In short, the drive made NO ATTEMPT to deliver this package and lied about it. Which brings to another similar incident. A package came a week after it was supposed to. I contacted Fedex headquarters with the complaint. Their regional manager finally replied and told me that weather problems got in the way. In fact, the weather was perfect for that entire week. Once again, Fedex employees lying to cover up their errors.

I had a large package shipped by Fedex. The driver took the wrong road and couldn't make it to my house because he couldn't get under the overpass. I had to drive for 45 minutes to pick up a 300-pound package. Did anyone apologize? Compensate me for my time? Refund the cost of freight? NOPE. The other incident was a late delivery, but no interesting side notes. Just plain old boring late delivery.

To their "credit" they did deliver a package on time ONCE. So there you have it. Five packages, 4 of them problematic. Two of them involving lying.

In late 2001, the contract was given to one company, Fed Ex. No bidding process, the contract seems to be just handed to FedEx. Not only did the USPS have to pay the contractors for early termination, they had to pay FedEx 6.2 billion.

Now that Fed Ex has the money, ground handlers are complaining that priority mail is being left behind for FedEx packages. Why award the contract to a company who's priority is to deliver FedEx packages? It's a great deal for FedEx but a bad deal for the public. I've since been furloughed and my company is in chapter 11. Other postal contractors are in chapter 11. The government is having to pay unemployment benefits to employees of the contractors.

I've spent months trying to figure out why the gov't has not looked into this. According to Opensecrets.org, FedEX is well known around Capitol Hill for the fleet of private planes it keeps on stand-by for congressmen. The article explains FedEx gave more that $2.6 million in PAC, soft money and individual donations in 1999-2000. It makes me very angry to see the USPS ask for postal increases. They made a bad deal for the public and someone needs to start looking into this. Obviously, Congress is not interested.

This is the only problem we have had with a multi-million dollar lawsuit out of London, England. It tarnishes our reputation on both sides of the Atlantic and is going to cost us lost interest.

Damage Resulting: The loss of the pictures require that I re-send them which will result in a longer wait for us to be together. We have a long distance relationship that is very hard to keep going and this only makes things worse. Knowing that my package was opened and items stolen, I have no idea if they copied all my personal information to include my SSN, birth date, birth certificate and many other highly personal items that must remain secure. You cannot put a price on identity theft and this is a real possibility now.

On Tuesday, October 30, 2001, it was listed on the web site as being on a truck for delivery. I remained at home all day, not even running a vacuum cleaner or other loud appliance, so I would be sure to hear the doorbell. As the afternoon wore on I got anxious and checked the front porch every hour just in case I had somehow missed the delivery. At 10:30 p.m. I checked the status on the web site and found the package listed as delivered and the time said, 00:00.

I immediately sent an email to the customer service email address stating that I had not received the package. I received an automated reply that I would hear from someone within 24 hours. I never got any other reply whatsoever. Wednesday morning, 10/31, I phoned the 800-GOFEDEX number and worked my way through the maddeningly long voice mail system until I was able to speak to an actual person, who then transferred me to someone in the Ground area. Unfortunately I did not write down the name but I think it was Darryl or Darrin. He said it looked to him like the package was still on the truck and should be delivered that day, but that someone would check into it and get back to me within 24 hours.

Again I waited at home all day and no deliveries were made. Nor did I receive any follow-up phone calls. However, by mid afternoon the web site showed an update it said the package had been delivered at 5:00 p.m. on 10/30, and under signature it said Front Door. At 6:40 p.m. on 10/31, I again called 800-GOFEDEX, eventually ending up speaking to a woman named Linda who told me she would send a message to the driver and someone would get back to me.

On 11/1 at approximately 10:00 a.m. I phoned 800-GOFEDEX once again, this time speaking to Jim, who told me my request would take 24 to 48 hours and someone would get back to me. Never mind that itd been more hours than that since I originally contacted Federal Express. On Friday, 11/2, I again phoned 800-GOFEDEX, at 9:20 a.m., and spoke to Eric. He suggested he send me the paperwork to start a claim on the package. I voiced that I would much rather have the package, which was obviously somewhere in my neighborhood and if someone would just talk to the driver we could probably find it! I was put on hold while Eric phoned the local terminal, then he got my phone number and said someone would call me. I told him he was the 4th person to tell me that and Id never gotten any return calls from anyone.

Shortly after that Wendy from the local terminal did call me, but wasnt able to offer much assistance. She had Francisco, the driver, call me a short time later. By now 3 full days had passed since he delivered the package he couldnt remember anything about that day. I was given some conflicting messages though, I remember I had trouble finding that address. It might still be on the truck. If it says I delivered it, then I delivered it. and the one that speaks volumes, We are growing so fast, we cant possibly keep track of all these packages!

I am dismayed not only at having my merchandise left on the doorstep of someone who proved to be dishonest and didnt report it, but at how unresponsive Federal Express was to my requests. All it would have taken to make me have confidence in the company would have been a return phone call, even if all they could tell me was We havent discovered anything but we are working on it. Federal Express Ground failed miserably.

I also want to say that my street, 53rd Avenue West, is only 2 blocks long, and only serves my complex, which consists of 4 buildings. Each unit has its own number, there is no confusing A, B, C system. I have put up flyers for my neighbors, plus I walked the perimeter and checked everyones back porches in the unlikely event the box had been left there. It is obvious to me that the driver was not on the right street. If he wasnt sure of the address, why would he leave a package that was insured for $2,000 on a porch without obtaining a signature?

The box contained, among other things, most of my higher-end Christmas inventory for my cases at Glorious Treasures Antique Shoppe in Edmonds, WA. For obvious reasons I lost the opportunity to sell those items during the Christmas season, and without the insurance money I am unable to replace the items. I am very angry at FedEx Ground's lack of customer service and the fact that they just plain don't care.

When I checked from out of town (my dad was dying and I had to leave town for 2 weeks) via the FedEx Ground Tracking page, it was shown as "delivered and signed for at front door." Over 6 times I called FedEx Ground to MAKE SURE that it would be delivered to the new address ... they assured me that it would be. Later, my neighbor stated they had stood in front of my door for 3 days, and now were missing. Needless, to say the manager and neighbors have not seen it, and don't know what happened to it. At least 15 calls to both the Local and national phone numbers: "we don't have the records; you have to call the OTHER number" and saying the shipper had to do a trace.

Three weeks later I am still getting e-mail from Ubid like, "what products did you say you lost?" when I have sent the Order and Lot numbers over 10 times, and keep sending the entire e-mails to them. After all this, now they say, "well, the Trace said the Packages were delivered." And I'm going (trying not to blow a gasket since I've explained now close to 25 different people from FedEx and UBid) yes they were delivered to the wrong address and now are missing, presumed stolen."Ubid states until FedEx refunds the claim, they cannot re-credit my account.

Yet, FedEx is pretending that they are not responsible for the problem, and they "delivered" the packages without any signature or note that "we will return later" to bring your package back. I have received packages for over 40 years ... even cheap stuff they wait for a signature, or leave a note if you are not home, or leave it with a neighbor (I had authorized my next door neighbor to go ahead and sign for it if he was asked). But NONE of these things happened with FedEx Ground.They say it is up to each deliverer to do what they want, because they are "independent contractors".

As though Fed Ex is not responsible for the quality and security of the property entrusted to them! Finally, and to really put the icing on the cake, I was told by FedEx that it would do no good to report my "stolen" goods either to the local police, or to the postmaster. In case you do not know it (because I didn't!) your mail, mailed thru these agencies, IS NOT PROTECTED BY THE LAWS OF THE FEDERAL POSTAL SERVICE. He said the Postmaster could do nothing about lost or stolen packages as a federal crime. He also said that "no one" had ever reported to the local police about stolen goods delivered by FedEx Ground, and that all Claims would be handled by the Shipper (And, hopefully we have all seen how reliable THEY Are!)

I have quite literally been robbed of $500 worth of computer equipment that both FedEx and Ubid refuse to take responsibility for. Since I am in a Home based business, this has also cost me in the ability to use my computer, which has been sitting without its parts in the technicians office while we "wait for the parts."

Today I spent from 1:30pm till 6pm again trying to get someone in FedEx to help ... once again being bounced around from on dept to the next, even their Public Relations Dept seemed to not sympathize with me.

According to FedEx the package was signed for by a person that does not exist at our company or in our building. The delivery address was correct. I reported this incident to FedEx, but never received any response. Today, a FedEx delivery containing the company payroll was left in the lobby. It was not there when the first of our companies employees arrived in the morning, so it is assumed that the FedEx delivery person never bothered to ring the bell.

Fortunately, there have been no major consequences at this point, but some of the materials, such as payroll, are highly sensitive, and could result in great loss and problems to our company if not delivered securely. There is a reason why companies pay more money for FedEx service, and that is for security and prompt delivery.