FedEx Reviews

My daughter sent me a package, Priority Overnight, tracking # **, from Charleston S.C. on Friday July 30,2010 to be delivered Monday, August 02, 2010. When she called me to see if I had received the package Monday night, I had not! It was very important that I receive it. It contained my key with the electronic door opener for my vehicle, the only set I have. She called FedEx and was told that they delivered the package at 9:30 A.M. Monday morning and it was received by the recipient. That was not true! I had waited all day for the package, did not even vacuum for fear I would not hear them. My daughter continued to call to try and locate the package and then was told it was left by the mailbox, which is a half mile to a mile away! Left on a street well traveled at a group of about 6 (six) mailboxes at the end of my driveway. My driveway is a dirt road that the driver didn't want to drive on. We drive in and out of it each day.

I shipped a package by FedEx to Apple Comp, using Apple's emailed label, on April 16. FedEx delivered it to Hewlett Packard. FedEx says Apple should pay because their label was wrong. Apple says FedEx should pay because they lost the package. I'm out $1100 for the malfunctioning brand-new computer that I was returning.

While traveling southbound on Illinois Tollway 294 (9:00 pm, 7/30/10), a FedEx ground truck tried to run me off the road. The truck was following me so closely that I could not see the front grill of the truck or the headlights. I tried to speed up to get away from him, but even at 70 mph, he stayed so close on my tail that I was sure he was touching my bumper! The lanes on either side of me were wide open, but he refused to go around me. As soon as I was able to speed up enough to get away from him and change lanes, he pulled up next to me swerving in and out of my lane and then flipped me off and was apparently yelling at me inside his truck. He then proceeded to do the same thing to several other drivers.

I called this morning at 8:40 AM to request that I pick up this package. CSR stated that truck was already loaded and they would make a redelivery to my home. Since they could not guaranty me the exact time, they said they would call the driver and took my phone number so they could call me. Then, I would have a window of approximate time for delivery so I could be sure to be home.

My wife brought an accordion and went to Fed EX for packaging the day before to get an estimate for the price based on weight and approximate sans box size. It was about $30. When My wife brought the accordion in for packaging, they put it in the bottom of the largest box they had then filled it with paper for a total cost of $90 and change! What they did was to inflate the cost by irresponsibly packaging into a container that would cost more money based on size. The issue I have with this is that their website specifically states that they would customize their packaging for odd shaped packages. It is Fed Ex package ****.

The FedEx driver delivered my package to someone, who as far as I am concerned does not exist, and insists that the package was delivered to the correct address when in fact it wasn't. No one was at the address when the driver delivered the package. My cell number was available and no one called me, apparently their tracing department is unable to have the driver come by my address and show me who the person is who signed for the package. There was no urgency to deal with my problem and the attitude was, "Well, the driver said he delivered it to the correct address".

FedEx in Lake Wales, Fl. never delivers. When I have called them to locate my package, they say a driver left a note on my door. I was home all day long. None ever came. This has happened several times. I asked Verizon why in the world they use people that never deliver. Then when I went to the store to pick my package up (which is everytime anything comes thru FedEx), they told me it was my responsibility to make sure they find my house. I never received a call. The Lady at the Lake Wales, Fl . FedEx handles people very rudely.

I bought some very expensive speakers, Atlantic Technology 8200 series, and had them shipped by FedEx from California to Texas. I had them insured for $6000, not enough for replacement but close, and FedEx damaged every speaker when they arrived. I called the FedEx office, explained what happened, and they stated they had to have the speakers picked up to be examined.

The FedEx driver destroyed a section of our fence in September 2008. On April 13 2009, a laptop was shipped out of Rockville, MD. It was an NMDS, National Medical Disaster laptop. My son had sent it when he worked in the flooding in Fargo, ND. The driver became frustrated because he wanted to squeeze his truck through our double gate. He stepped out and shoved a gate back with such force that it bent the hinges. I witnessed this. He still had to walk up the driveway. He left the package without waiting for the required signature and noted that the release was authorized. The agent in Atlanta customer service refused to do anything. They did give me the name of the driver and I found him to live close by.

I shipped some important documents for overnight delivery from Queens, NY to Manhattan (approximately 2 miles). The package was lost for three days and then turned up in Japan. After "expediting" it back to the US (Memphis, Tenn.) it was held up by US Customs for another three days. It finally arrived at its intended destination after eight days. That's lousy shipping, but they also have lousy customer service.

I build G Scale (1/24) model train bridges of aluminum and steel. I had sold a bridge to a gentleman in Wisconsin for around $162.00 which I also listed as the declared value. The bridge which was 6 feet long and disassembled for shipping at 4" thick of aluminum, cardboard and padding arrived bent in half and every piece of aluminum was broken in half! The box was also in shambles. The box was clearly marked "Fragile" and "Do Not Bend" which was obviously ignored. My customer called his local FedEx who arranged for pickup and inspection of the package about 6-8-2010.

I mailed a package from FedEx on 5-3-10 with a declared value of $7100.00. I purchased the declared value premium which was $64.02. Employee wrote jewelry across the top of the bill of lading. When the package arrived at the destination, the item was missing. Filed a claim with FedEx and it has been denied because of some statement on the back of the bill of lading that states other items listed in the current FedEx Service Guide. Which makes no sense? The individual at FedEx is Maxie **, 901-397-4555. Claim # 05265237434. Denial was provided on the phone, nothing has been received in writing.

I was told on chat on June 16th that the package would be delivered on June 17th and to check the computer update for the exact time of delivery. I gave explicit delivery instructions as well as recipient giving exact instructions to leave the package inside door. Number one, there’s no computer update, no one came to look at the notice from the recipient, still hanging on the door, no one came to deliver the package in Brooklyn, NY and was told two times that the delivery would occur and to check the computer for update. Nothing is being done for two days. They simply lied to me. And I spent about an hour in chat to verify they understood every word about delivery. Then simply nothing; no computer update, recipient's note was not even looked at, and no one cared a hoot about the delivery.

Very simply, I have used FedEx for 15+ years and my company has shipped thousands of packages flawlessly! My errors were sending, no signature required and forgetting to add apartment "H" for a recent package I shipped to, let’s call it 1018 E Whatever Street. You guessed it, FedEx. The driver delivered to 1018 E Whatever Street and decided to drop at apartment "E" even though no apartment was listed on the air bill! What is lost is my personnel check and unregistered gift cards. Everybody denies everything at Apt E, and FedEx blames me and gives me and the recipient the run-around. $35 to cancel my check and lost gift cards later, I get the invoice from FedEx for my priority delivery and all FedEx can say is, "It’s not FedEx’s fault, we delivered to the address you wrote, sir." But I never wrote Apartment "E" for better or for worse, I will switch to UPS based on principle!

I won a statue on eBay and paid $848.40 on April 13. On April 20, we received a FedEx door tag that said that we weren't home and they would try again tomorrow. I called to explain that we work until 5 pm. The rep said that since it was FedEx Ground, we couldn't schedule a delivery time but we could have the package re-routed. I agreed and gave them my work address. After typing all of that into the ticket, the rep paused and then simply said that my address wouldn't work since my name wasn't the one on the package. My husband was the listed recipient. I asked if I could provide my driver's license to verify the same address but she said no. I had to call back with my husband's work address.

I had a package shipped on May 26, 2010 from China to Honolulu, Hawaii. As of this complaint (29th), it has not and will not arrive until 1 June. I was told by representatives that it is sitting in Alaska but when I spoke to "Vise" on the 28th, she said it is being loaded on the aircraft and would fly out and arrive the next morning. None of which has happened, not to mention that I would have had to pick this package up. So not only am I getting overcharged but lied to also.

I could not find a place to send a compliment! Today I had tennis racquets being delivered to my house. It needed a signature, which I could not be home for. I stopped a driver near my work and told him that I couldn't be home for the signing and he emailed my driver that I needed it without signature. I went home to write a note for the driver with my signature and the FedEx driver showed up at my house while I was there. He said he received a message from another driver about my delivery. Great communication! Could have had some luck in timing, but from my perspective these are just great customer service drivers. I work in the service industry and I wish our company communicated this well. Find these two drivers and thank them again for me. Please let me know that they were appreciated today!

They picked up my package, never scanned it in, lost it. $200 of clothes, baby clothes and sentimental items. I filed a claim, complete with receipts after being on the phone with various customer service people for weeks. I got some ** form letter saying my claim had been denied, with no real explanation. Two hundred dollars, poof, gone. I have cried, because they were my baby's clothes, and new clothes and gifts I was sending to a friend in need. I feel like I have been robbed, and essentially I have. I am out money, and my dear friend is out a tremendous gift. It's heartbreaking and there was absolutely no sympathy/empathy from Fed Ex. I will never use their service again.

Same old complaint: you’re home to sign for package all day. Check tracking number out for delivery. Later that afternoon I checked again and it says, No home. Unable to deliver. Return on Monday.” I called FedEx and said I have been here all day. Agent tries to get in touch with the driver. It resulted to a day off of work to sign for a laptop computer.

Refer to tracking number 871683025262. It is regretted to inform you that staff took 8 days to deliver a most important document I send from Bangkok to India. The worst, even after it reached the local office, staff never bothered to deliver it at my home, just 2 Km away from [their] office. It was my minor son went and collected it, since no one else was to do that back in my home. Is that [their] working culture? If yes-then pathetic. I need [them] to take prompt action in this regard and must be informed me, failing which I will move with a litigation for breach of trust and inadequate service. My document was delayed to reach, hence I lost a promised job back at India.

Although a customer, using a drop box, enters a credit card number on the air bill, FedEx will not charge the credit card, instead sends the customer an invoice with an additional $10 'non-account billing charge". The customer service person informed that their credit card machine does not read credit card numbers well. They refused to reverse the extra charge. This has not happened once or twice, but it happens all the time. This is routine. FedEx wrongfully nets an extra $10 per package dropped in their drop box with a credit card number. If they cannot process credit card numbers, they should not ostensibly offer that service only to take an extra $10 from an unsuspecting customer.

This is the short version. There were lots of telephone conversations, the contents of which leads me to believe that my action of reporting a non-delivery, was unacceptable. A package was reported to have been delivered, but it was not. As luck would have it, at the time of the alleged delivery, I was at home. I tracked the package later that day, wondering it's status. At that time, I realized it had been claimed to be delivered. I immediately reported that it was not to FedEx. I received a call the next day, asking if I found the package, and then heard nothing further. The next week, I called FedEx and was told the driver said it was delivered: Case Closed. Details of the alleged delivery changed. The local supervisor determined I was lying. Unfortunately, I could not stop orders made also to be delivered FedEx after the fact. As a result, I had to stay home from work to constantly track and wait. I am supposed to trust that the driver, who did not leave a package, and who subsequently changed the delivery story, will in fact leave a package while at the same time, FedEx says that it can not trust that without a signature, on packages that don't require a signature, that I will acknowledge receipt. Golly, if they didn't have a problem not delivering when I was here, I don't see the problem in actually delivering when I am not here! They did it for years!

I had 4 boxes picked up in WV and shipped to me in OK where I have relocated. The boxes contained jewelry and a large jewelry armoire. I paid extra for declared value. One box was damaged which caused my armoire to be damaged and some jewelry to be missing. They did not put the correct declared on the proper boxes. I called the very next day and explained what had happened to one of the boxes. I was told a claim would be opened. I was also told I did not need the box or packing material. I was further told they would send a check for $100 plus the cost to ship that box right away and the rest of the claim would be determined later. They did everything they could to deny the claim and even decided not to send the payment they said they would. They were also very rude and nasty. This company needs to get better customer service and also needs to listen to the recordings they make when a person calls in with this kind of situation. I will never use this company again and I will be sure to tell every one I can get to listen about what happened to me.

The delivery man has delivered several times to Howard Johnson in SA, TX. Each time, he’s in a terrific hurry, angry at the world. He’s cursed HSK, heard and stays out of his way. The time before last had HSK stuff lots of boxes heavy. There are three 60-year-olds here, the paper said deliver HSK, not office. He got angry and threw our boxes in the truck. Dolly on top. Today, 5/5/10 at 10:55 am, he delivered more boxes to laundry can sign instead he told HSK to call me. Now he wants me to work.

My wife ordered a kidkraft kitchen set for my daughter's birthday. It was supposed to be delivered today. I keep tracking it online the whole day, then when I checked this afternoon. It said incorrect address recipient moved! I was disappointed because I've been waiting all day! No one knocked on our door! I tried calling their 1800 number but they said they gonna give me a call until this time 5:45pm their office in Fairfield is almost closed. The manager called us and said call their office back around 6-630 pm today because she can't get a hold of the driver and its like the driver is avoiding her call. How they gonna expect me to do the call when she's the manager that supposed to do all this BS. We keep trying to say to our daughter to wait for her present because of what happened to the package! We expect this to happen already because when we were in Hawaii we ordered an iPod touch from Apple and the driver didn't even make an attempt or an effort to knock on our gate. He left a tag on our gate 3x saying he missed us! We ended up picking the iPod ourselves! I would never want to do business with FedEx again!

I ordered from Biotin on 21 April and paid for two day shipping. My package has still not been delivered. The FedEx driver has the private code to enter my community and dare I say they had my phone number. They entered into their computer that my name was not on the security board on 26 April then on 27th. No call was attempted and my box was in the Oahu storage facility. I called for 4 hours straight and the 1800 rep refuses to let me speak to the Oahu facility. They said they will try to deliver my box again tomorrow, on the 28th, days after my scheduled delivery date. I asked for a refund of the $37.99 and Pam said that they can't, that Biotone needs to refund the fee. Why? They did their job!

Don't use FedEx--very poor service. If you are out when FedEx try to deliver a parcel, don't feel confident that you will know about it. I live in a block of flats with a security exterior door - very common for central London. If the delivery person cannot get to your postbox, they will try two very unreliable methods to leave you the card:

In February, I purchased a Ramsa mixer off eBay. It was shipped in a heavy duty case with foam packaging on all sides, and marked topside and fragile. Pictures were taken prior to handing it over to FedEx showing now damage. When it arrived, two corners were shattered and the steel arm rest bent. It had obviously been dropped on edge from many feet in the air.

My tracking number is **. It's 14 days that I have not received my product yet. I am told by FedEx Baku office that all the products have been delivered in Baku now, only the product is lost. It is the fault of the man who has shipped it. The product is missing in Paris and when it will be found and re-sent me is unknown. It makes me crazy. Please give me exact information. I understand you but you do not want to understand me. Please, please, please. I had it up to here. It is approximately 7 days I have been running around calling the office, writing messages but I do not receive any information without being told not to worry. I am under the pressure because I had promised someone this product. I do not know how much you understand me. Please tell me am if I am going to receive my product till 15 April or not? I have already lost my confidence in your responsibility. I am looking forward to your reply.

I called FedEx after missing their second attempted delivery to schedule a pick up time last Friday. Knowing that now they would deliver on Saturday, I changed my mind quickly and the customer representative felt annoyed yet lied to me that she cancelled the pick up and would get the last attempt of delivery the day after. Alright, the package did not deliver on Saturday and I thought they did not really make any delivery on Saturday so I waited over the weekend patiently. Not until the coming Monday (today), I tracked my package online and the package is on hold at a local office! How dishonest of their customer representative.

I was sent a package by a mortgage company, via FedEx delivery, which was never properly delivered and is lost. I have contacted both the mortgage company, who sent the package and FedEx, both of whom accept no responsibility for the lack of proper delivery of the package. This is a very important package and must be recovered immediately.

Yesterday, we were to receive a package and were tracking it when it showed delivered and on our front porch. We went to get it but there was no package. We started looking in the neighborhood and found it at house number 400; ours is 404. We still have not received a response from our complaint. About a month ago, we were getting a convection oven delivered by FedEx and it was on the truck to be delivered again. We were tracking the package, it rode on the truck all day and then was returned to the FedEx facility at the end of the day, to be delivered the next day. There was no satisfactory response from that complaint either.

Ultimate Arcade Bartop cabinet kit ($164.989) was shipped via FedEx. No package was delivered! I believe the driver has stolen the package.

I had a package scheduled for delivery to me on 4/3/2010. I double-checked in the morning and it did say the package was out on delivery at 6:59 am. So I waited at home for the whole day for the package. I put all other things off just to wait for the package. I didn't leave my home for even a minute. Then in the afternoon around 5pm, I checked online again, it said 4:41 PM, "Customer not available or business closed". I was at home for the whole day. Plus, that package didn't require signature at all!

I put an important bid for our company in the drop box near our office. I had arranged online for priority overnight delivery because the bid would be rejected if it did not arrive on time. The drop box shows that pickup is at 6:00pm and on that day it showed that it had not been picked up yet. The time was 5:15pm. The next day I started to track online and noticed no movement of the package.

I purchased a replacement bulb on eBay for my television on March 20, 2010. It should have arrived on March 25, 2010. I checked the tracking number and it was in Dupont on the 25th, on the evening of the 26th I called and they said that it had been delivered on my door step, I said that it had not, they said that they would contact the driver and that it should be resolved in 12 to 24 hrs.

FedEx driver of Mass. registration H63-522 raced through my neighborhood at approximately 11:20AM this morning. His speed was approximately 40 mph and he didn't even try to stop for the stop sign. The speed limit was 25 mph and his destination was the elementary school at the end of my street. Vision was poor and the weather was nasty. Your driver said he didn't see the stop sign so I wonder why he didn't slow down. By the way, just past my house the speed limit slows to twenty mph in a school zone and he must have known he was entering a school. I have an 8-year old boy who doesn't pay attention to vehicles. That's the reason the limits are slower there. Are your packages more important than my son's life? Does the company care more than the driver I confronted this morning?

I was denied of a legitimate damage claim. Consequences are loss of income, damage to reputation as eBay seller, and financial and emotional distress. The purchaser of the item was very upset, as it was a guitar which he was counting on.

They said the address on my package was incorrect. I confirmed with the company that sent my package and it was correct. When we called FedEx, we found out that the guy didn't know where he was going and so just took it back! Aren't the drivers supposed to know where they are going, be able to read a map, or use a GPS? So my package was delayed by 3 more days and all we got was that they were sorry, this was all they could do. Next time, I will not use FedEx, since you pay them for services they are unwilling to provide. Paid extra money for a quick delivery that did not happen.

I ordered a large package which I could not purchase locally because I have no way of hauling it. I took the day off of work today to ensure that I do not miss delivery. I heard a vehicle coming up the road, looked out the window and watched the delivery driver drove up my road, turned around in the circle and drove right past me, no stopping.

On January 4th, a package was shipped via FedEx to Cape Coral, Florida. According to FedEx website, it was delivered on the 5th. However, people at the address were saying it was never received. We have been back and forth with FedEx on this since January 7th. Finally, today in a conversation, it came out that the package was actually delivered to SW 57th Street as opposed to SW 51st Street. When the driver in Florida was contacted, he blatantly said it was irretrievable at this point. I can't imagine that no one would take the time to go back and check. FedEx is taking no responsibility for the misdelievered package. They are saying it looks like 57st Street. Now, who writes 57st Street as opposed to 57th Street. I keep telling them it is 51st Street and get nowhere.

On March 2, 2010 I received an automated message from FedEx Express at 8:02 PST. The message stated that a package would be delivered between the hours of 12pm and 7pm and that it required a signed receipt of delivery. This was a Nexus 1 phone for my son's birthday. I changed my schedule based on this phone call made by FedEx to be home for the delivery.

I am very upset! I sat at home, checked the tracking information on FedEx online, delivery was expected by 4:30 PM today, 03/02/2010! At 3:59 PM, there was a notice that delivery wasn't attempted! I didn't even receive the common courtesy of a phone call!

I wasn't important enough for their Boone, NC driver to deliver to me. I went in 14" of snow to care for my customers at my business. I found out via online tracking about 30 minutes before expected delivery, that I was disregarded, after sitting here waiting!

I was on my last 30 day grace period on my health Insurance. I have been a wreck for days. I have called them 6 times. I am livid and riled and sick.

After signing up with Amazon prime yesterday, I decided to order one of my client work orders from Amazon. During this order, they had an option for next day Saturday delivery, which is exactly what I needed, so I purchased. I also work another job at night where I get off at 4a m, so I decided to just stay up and clean my house, before you knew it was 3 pm and no FedEx. So, I decided to check the tracking on Amazon and noticed that FedEx said they tried to deliver at 11ish which is a "bold face lie". My son showed around 11 am and did not leave until 12ish headed for the Smithsonian Museum.

I could not get my phone from FedEx. They have the money I paid for the phone. I have made three phone calls to FedEx to arrange to get my phone from them and have gotten nothing but the runaround. Please send me my phone either through the mail or by UPS.

FedEx in Ukraine have not a post license that is why the parcel service is not preferable for them. They don't want to have a private person to deal with. They don't have even courier to deliver parcels. Receiver must visit their office to deal. FedEx must warn you that they have no post license in different countries and warn that the receiver will have a many troubles. Several times I could not receive the parcels sent by FedEx because they can not deal with private persons in Ukraine. FedEx takes the money for shipping. The parcels were returned to sender (second payment). So, you'll pay twice for one parcel which will not be delivered. You buy the troubles for your money. It resulted to about $500 lost because of FedEx’s deception.

I waited all day yesterday, the 15th, because they said my package was on the truck and would be delivered. They never came even though they said they were in the neighborhood at 1:22 or so. I had a note on the door that I was home and no tag was left that they were here. Now the package has been returned and I have to go through this whole affair again. My husband is in the hospital and I lost a whole day waiting for FedEx. This driver should be fired!

I am very dissatisfied with FedEx delivery service. I have been tracking a package that was scheduled for delivery on 1/12/10. I have noticed an "exception" was entered twice referring to nobody being home for delivery on a package that doesn't require a signature. We have been home waiting for this package (which does not require a signature and can be left). I have made several calls to FedEx in reference to the package and was assured it would be delivered and I'm still waiting. They were not sure why it wasn't delivered the previous day. I know the driver never attempted to deliver the package because we were home and secondly, they never left a slip either day that they claimed they tried to deliver. I called FedEx customer service again and asked to speak with a supervisor and was told that they were busy at the moment and would return my call in 15 minutes. Of course, that never happened.

I ordered a package on 2/9/2010, paid for one day shipping. It was shipped on 2/10/2010 and supposed to have been delivered to my home by 2/11/2010. Here it is, 2/12/2010 and still no delivery. I called and complained. I was assured it would be delivered by no later than 5PM today. Well, it's now 7:35PM. Nothing. Get this, the facility it's supposedly sitting at is only 35 or so minutes away from my home! Another FedEx man delivered another item today, who had a longer drive from his facility than the one that's closer to me. How funny is that? Why pay for one day shipping when you get it in the 5-7 day shipping? This is a joke! I'm a full-time student as well as a full-time mom. I paid for one day shipping because I needed the item quickly. Here I am now without the item needed past the time I needed it.

I have had dealings with FedEx twice, and so far FedEx has a perfect record of incompetence. The first time, my brother sent me a computer which FedEx just outright stole (when I lived in Louisville, KY), and of course the complaint got nowhere. This time, someone sent me an important document, but not worth stealing, so they just took it to the wrong address. I don't know why any one uses FedEx. They are nothing but thieves and punks. Do they just hire felons? FedEx can have one of their crooked attorneys call me, but I don't see why.

A Fedex truck came to deliver two packages and pulled up past our driveway into our yard. The truck ended up getting stuck and so he tried to turn around in our yard and got stuck again. My neighbor pulled the truck down the driveway with their tractor.

I was supposed to get a delivery Tuesday, 2/2/2010. I was called from 678 290-7047 for an apartment #. There are no apartments where I live. Promised delivery on Wednesday, did not happen. Thursday, 2/4/2010, I took off for delivery and it never happened. Lost days pay. Here it is Friday 2/5/2010 and I called at 4:33 pm because I still did not receive the equipment for my daughter to use for school. I was told the driver came at 9:57 am. Guess what? He did not ring the door bell and left a notice.

I shipped a Krell stereo amplifier in the original box and packaging as well as some extra bubble wrap stuffed around it for extra padding. The amp was insured for $1,800. It arrived damaged. It was dropped on one of the corners and is now useless. A claim was filed and it took them 18 days to deny the claim and close the case. They never called to explain anything. I just happened to log onto my FedEx.com account and notice that it had been denied on January 26. I am getting nowhere with them. They will not give me direct communication with the particular claims representative that handled the case.

On December 23, 2009, I sent a piece of coin-jewelry from Arizona to Oklahoma via FedEx overnight delivery with $500 insurance. The recipient told FedEx that the item had not arrived on 12/26/10. When I contacted FedEx, they said they would continue looking for the item only if I do not put in a claim. The online tracking showed the item still out for delivery. I called FedEx a few times over the next week, and they said they were still looking for the item, and the on-line tracking was still showing the item out for delivery.

A dresser, in a 100lbs box from Amazon.com, was supposed to have been delivered on 1/21/10 2-day Express. When I checked the tracking information, it showed it would not be delivered until 1/22 yesterday. When I arrived home from work at 5:30, I checked the tracking status and FedEx claims to have delivered the package at 11:48AM. I was home for lunch at noon and there was no package at my house or any notification on my front door. I called the FedEx 800 number and spoke to a rep explaining the situation. I told him that my next door neighbor had put a FedEx package inside my house, which had a notification on the front door and arrived ground, a lamp shade. The same next door neighbor was also working outside his house all day and only saw one FedEx truck, the lamp shade delivery.

I clicked the tracking link in my e-mail and it said that my package was delivered at 1:35 pm and was left at the front door. I was home all day and I would have heard the delivery truck in my yard and my dog would have barked. I filed a claim and supposedly the driver is going to call me about it. It is going on three days now and every time I call FedEx I am told that they are working on it.

On November 4, 2009, I sent photos/negatives of photos to my sister in the US. I sent it through FedEx. I received an Airway bill, and kept tracking the same online. On November 6, 2009, the package reached Alaska, and was held there. My sister inquired what happened to the package, and she was given a reason that the commercial invoice was unreadable, and cannot be released. We inquired on how the package will be released and FedEx Alaska required me certain forms. I have not filled out, nor signed here. These forms were supposedly supplied to me by the FedEx Tagaytay, when I made a contract with them to ship my goods. However, the same was not provided, nor was I informed the need to fill out the same.

I sent my computer to a friend to do some repairs and we used FedEx ground. The trip there was uneventful. The return trip however has been ridiculous. It shipped early Monday, Jan. 11th and was to arrive Tuesday, Jan. 12th. According to the FedEx tracker, it arrived in the Burlington, WA hub (which is 1/2 hour away from where I live) at 6:39AM and supposedly went out for delivery at 9:25 on Tuesday Jan. 12th. It never arrived and I continually checked the tracker until about 11:30PM to see if there was any info, but found none. The next morning when I checked, somebody had made a note that at 8:27AM on Monday the 12th, "Customer not available or Business Closed" delivery exception. Three things wrong with that: I was home all day, the time noted was almost an hour before the package was put on the delivery truck and the package did not require a signature to be delivered.

On Jan. 11, 2010, I shipped a package priority overnight from Spokane, WA to Carson City, NV and advised the receiver of the shipment. At 15:30 on the 12th of January, I was contacted by the receiver that the package had not yet been received. Tracking the package, I found that the package had been sent to the hub in Memphis, TN. I see no way that the package would ever arrive the next day due to circuitous route FedEx chose to send my package. It was a time-sensitive package which contained important documents which still at this time have not reached their destination. All this and a hefty rate to achieve a delivery time comparable to a USPS delivery. Time will tell if their claims office lives up to their promise to pledge of making restitution for not honoring their delivery promises.

I was expecting a package delivery by FedEx that never made it to my home. I received only one final door tag notifying me that the delivery guy came and didn't find me. I am pretty sure that the delivery guy never came for the two past delivery attempts. I never found those door tags. More frustrating is when I checked online that FedEx will attempt that final delivery. I left my work early to make sure I get the package. I was at home between 3:30 pm and 7 pm and never heard any door bell ringing at any moment. Not even a knock on the door. When I left home in the evening I found the famous door tag stating that they came at 3:48pm. I was at home waiting for it at that time.

I paid extra for 3-day delivery. First day, door hanger left. I called and requested a late delivery (after 4) next day. I was told that was not a problem. The next day, attempted to deliver at 11AM. Another call requested a new location to apartment complex office. The office staff told me there were no attempts to deliver from FedEx all day. I called and I was told there were going to be no more attempts. I cannot justify paying a cab $40.00 to pickup a package that I have already paid $47.00 for expedited delivery for. FedEx was extremely rude and told me I could file a claim for the package.

I ordered a package and it was to take 7 to 10 business days and this was in December. After 10 days, I haven't received it so I called the FedEx number and spoke to someone. I was told this package was sent to the wrong location and was to be back in my area a few days after that. I still as of Jan. 7, 2010 haven't received it yet. A complaint was filed and still nothing has been done. I recently checked the tracking on this package and it still shows my package is sitting in Indianapolis, IN. That date shows Dec. 13. Now, I just got off the phone with FedEx again and they told me that they will file another claim. I was also asked has anyone contacted me. I said no because they haven't. This is a nightmare and has caused a lot of problems for me. This is a Christmas gift and I haven't seen it nor has anyone tried to rectify the situation. I would appreciate if someone could call me and let me know what it is that I can do because I just can't see how this package has been missing. This was ordered the beginning of December and I haven't seen it yet.

I ordered some clothing as gifts for friends. I was waiting at home on the estimated delivery date. The driver never showed up. I called customer service, and I was told they were going to redeliver the next day. And I am waiting whole day today. It's 7:40pm now. The driver still didn't show up.

I went to the TracFone site online, ordered two promotional TracFones, one for me and one for my daughter. I had TracFone deduct the cost of one of the phones from my bank account, and the cost of the other phone from my daughter's bank account. I have the order numbers, tracking numbers from TracFone and their carrier FedEx, for the orders that were placed in October and shipped out on Oct. 16, 2009. I was following the tracking and since I was off from work sick, I was available at my apartment to sign for the phones. However, the phones were shipped but were not delivered to me. I did not authorize FedEx to leave my order with anyone else and did not give them permission to let anyone else sign for the phones. We are new to the area and do not know our neighbors. The phones were delivered to the wrong apartment, signed by someone that I do not know.

I paid almost $100 to have a certified copy of my marriage contract sent to Philippines so I could get my passport in order. I ordered this on December 16th from Vitachek who did send it. I contacted Vitachek and received my FedEx tracking number, only to find out they returned my documents to the US to Vitachek--due to non delivery. There were not any attempts to deliver my FedEx package. I am home every day and no one came. When contacting FedEx, I was told that there were attempts to deliver but I didn't provide them with accurate address. This is total **.

I ordered new printer on eBay. The printer was shipped on 12/28/09, FedEx tracking #**. I checked tracking on 12/31/09. The driver report indicated that delivery could no be made, package refused and returned to sender. This, I'm sorry to say is not true. My wife and I were home all day. No attempt to deliver was made. I called FedEx customer service, they were no help at all. Hopefully, if I ever receive the printer, it will not be damaged. Anything you can do to help will be greatly appreciated. Thanks.

On12/12/08 I bought an M-17 Alienware laptop from their web-page. I spent a total of $2800 close to this amount. Well, on 10/01/09, I had to send it to the shop under the warranty to be fixed because of a malfunction. They returned it on 10/24/09 (according to Fed-Ex files). Around 11:00 am somebody signed the package and it was not my name or my signature. Well, the next Sunday or Monday I checked on my friend’s house about the shipping and I called them right away because I never got any Fed-Ex labeled package. Well, as today January 1, 2010, there's no news. They washed their hands. Neither Fed-Ex or Alienware wants to take responsibilities; of course they asked for police report, invoices, I.D. copy, signature, and I already sent all of that, but still no answers. Well, what I do not like is that I already paid $1700 and I do not have anything neither answers. Bye. Thanks. Happy New Year.

I moved one house over in September 2008 and changed my address with all businesses at that time because I worked from home and receive packages all the time. Since that time, I have received several packages always delivered to my correct address until recently. On December 21, 2009, my friend in Massachusetts shipped a laptop computer to me for Christmas because I am also an online student. The address he gave the shipper was my correct address, but the label that the shipper printed was incorrect. My friend informed him that my address was incorrect. The shipper told him just to scribble it out on the waybill, make the correction and it will get to the right place.

I sent a 33 lbs and 20x30x40cm big box to Macau on Dec. 14th, express! It should be delivered on Dec. 18th. On the 21st, I checked online and called 1-800-fedex, asking why my shipment is still in transit. They told me it just left Hongkong on the way to Macau. I was waiting and waiting until 23rd. I called 1-800-fedex again and they told me they couldn't find my shipment. It's huge 33lb box and they couldn't find it? I don't understand at all.

Dec 23, 2009 at my residence, my wife found an attempt to deliver tag on the front door from FedEx. My wife was home "all" day inside the house and heard no one ring the doorbell or knock. On that tag it says that you will try to deliver Dec 24, 2009 before 1700 hours. So, again my wife made sure she did not go any place and even put a note on the door stating that she was home. Now this is Christmas Eve and my wife needed to go out, "but did not leave because of your notice".

We had ordered phones for Christmas presents that were shipped out on Dec. 20 (on 2-day express). We tracked shipment online and also called. We were told the package would be delivered on the 23rd between 11AM-7PM. After no package by 8PM, I tracked online and the driver had commented - no such address. I spent the next 2 hours on the phone with numerous customer reps. None were of any help at all. One even complained to me that she had to work 10 hours on Christmas eve, so my issue may not be as big of an issue as I thought it was.

Merchandise bought through the internet from CEC Products in California (tel. 800 779-8077) on Sept 12, 2009. I waited quite a while and when I called CEC, I was told by Abraham that the package was received by Mr. ** (Building Supt). Right away I went to him and he denied receiving such package. He is working here about 20 years. I never received an e-mail from FedEx about the delivery date. I spoke with Arcillia of FedEx and told me that they were conducting an investigation. But several times I have called and they haven't given the results of the same.

I ordered product from Avionics Masters in Ft. Lauderdale, FL 33309 and shipped to me overnight FedEx on Dec. 21, 2009. It arrived in the Nacogdoches station (which would deliver to me) on Dec. 22, 2009 at 9:51am and went on truck. The driver ran out of time and did not deliver, but went back to station. On Dec 23, 2009, I called FedEx 1-800 number and they said expect between 10am and 2pm. I waited until 3:30pm and no package. I called back and was told for sure today delivery at 5:30pm, no package. I called back and was assured I was to get package today! She said she called the branch. I waited all day, no package. I called again on Dec. 24th at 9am and was told package was at the branch and was going to be delivered. But after two days of promises and lies, I told them to hold it at the branch and I would pick it up. I drove one way 60 miles to be sure I got the package and did pick it up at 11:00am on Dec. 24th.

I have been waiting since Dec. 21st. for FedEx to deliver my 8-year old daughter's Christmas gift that I ordered from Toys R Us. FedEx kept telling me they cannot deliver it due to the weather. They said they tried to deliver it on Dec. 21st, Dec. 22nd and Dec. 23rd, Yes, we had 15 inches of snow on Dec. 18th '09 but my road and driveway was clear early Dec. 22 '09. FedEx also said they tried to deliver the item on Dec. 24th at 2:18pm but no one was home. That is a lie. They did not attempt to delivery it on Dec. 24th or any other day. We were home waiting for the package. In fact, my husband was outside. He would have seen FedEx. FedEx told me they will try to deliver the package on Dec. 29th, after Christmas. So thanks to FedEx, my little girl can't have her Christmas gift until after Christmas. I will never order anything from anyone again as long as they use FedEx for shipping.

I ordered merchandise in plenty of time for Christmas. It was shipped to my office on 12/16/09. The website said they attempted on 12/18. No one was at the office at lunchtime. Next attempt was on 12/21 at 3PM. No one at the office so they left the tag to sign for the package to be left at the door. We did. They told me on the customer service line that they never intend to deliver it again. They left the tag just because they have to? WTF? Does that mean. They keep putting the package they are not going to deliver on the truck and now I can't go pick it up, but they don't plan on delivering it until after Christmas. They would not let me talk to any managers. I won't use them again for sure.

My Coach prescription glasses were mailed back to my address through FedEx on November 20 according to the tracking history (when I looked up the tracking number from FedEx online services). I still do not have my glasses. I have been calling about my glasses but I have not gotten any other update but that FedEx had sent a claim form to Coach. The FedEx driver was supposed to have left them at the front door; the statement changed to, he dropped them over the wall by the back gate; then the statement changed to, he could not remember what he did with the glasses. I am very upset that I have to suffer for the driver's carelessness. The Claims dept from FedEx wanted me to contact Coach and get a status update about my claim. This should be between Coach (the shipper) and FedEx and not me, the customer. It makes me feel more like a ping pong ball rather than a valued customer.

I have called FedEx 3 times in the past month to complain about the driver. Twice he left a package at the wrong address on my block. Today he left a package on my doorstep and it was stolen. My complaint is that the drive does not knock or ring the bell. He just sticks the notice on the door and walks away. Someone is always here, so there's no reason to not knock first. This time I did not see the driver or the truck, so I didn't know there was a package on my step until a couple hours later, when I saw someone took it, got into a car and drove away. We did not catch them. FedEx said there's nothing they can do about it. My granddaughter did not receive her Christmas gift from her aunt.

I sent a Christmas parcel to my daughter in Thailand through Canada Post/FedEx on Thurs. Dec. 17th 2009. There is a 4-day shipping guarantee with this company. Today, Monday Dec. 21st, I received a phone call from FedEx in Mississauga that they cannot send my parcel because it has hair dye and chocolate in it. I assumed it was on its way to Thailand. Why did it take 4 days to call me? Why was I not forewarned at the post office in Fonthill that I could not send those things? It was clearly written on the outside of the parcel and I packaged it there. The person that called me expected me to drive to Mississauga to pick up the items that they were not sending. I live in Niagara and it's 3 days before Christmas. My daughter will not have her presents to open up for Christmas. The parcel tracking number is **.

FedEx "rerouted" and delivered my two packages to the wrong address and an unknown party signed for and claimed my property on December 16, 2009. The total value is $283.00 and I would like to investigate the person who signed (**). I repeatedly advised FedEx that I do not know, nor did I authorize this individual or another designee to sign for the shipment.

I had a package delivered on 12/15/09. The driver must have obtained his/her driver's license from a cracker jack box. The driver drove across part of my yard and took out the corner of the rock garden [100lb rocks]. Not to mention, 6 to 8 inch deep ruts.

We received a poinsettia plant from FTD, delivered by FedEx. The order number is **. It was ruined, as it was left on our doorstep in the freezing cold. We also received two other packages, which were okay, as they weren't perishables. Please contact us by email or phone. We want a new plant to replace what we have.

On 3/12/09, I shipped a package from an approved FedEx shipper in Nampa, Idaho on 12th Ave. I actually took the package in twice for pricing. I received the following prices for the first quotes. To ship the small parcel to Belgium, I was quoted: $41.83 by 1st Class International Parcel; $63.93 by Priority International Parcel; $71.67 by Fed Ex with normal delivery; $76.32 by Fed Ex Priority; $92.79 by UPS Express; $94.87 by UPS Priority. These quotes were obtained by the shipper a few days before the actual shipping occurred.

My package was initially delivered on 12-07-09 at 9:10 a.m. A door tag was left instructing me to sign the door tag, and leave the tag on the door in order for my package to be delivered the following day. I followed the instructions to the letter, signed the tag where the driver left a hand written note to "please sign here" and returned the tag to the door. The next morning, I saw the FedEx truck drive past my house but did not stop to deliver my package. The door tag was still on my door. I called Customer Service and they informed me my package was left at my neighbor's house! I do not know my neighbors, but proceeded to walk down and across the street within 3 minutes of delivery. I knocked, rang the bell, but they refused to answer the door. I have now wasted my entire day on the phone with FedEx trying to retrieve my package and fix a problem that is due to their pure negligence and mishandling.

My order from Smash Direct, order number **, through Amazon for 2 Polk Audio Monitor 50 speakers were sent through FedEx. They were shown delivered on the 15th under carrier tracking ID **. I was home all day on the 15th and never received my speakers. I have filed a claim with Smash Direct LLC and with FedEx, but nothing has been done regarding this order. I have a detailed list of times and dates of all my calls with FedEx and with Smash Direct, but I have had no success in tracking my order. I want my money back or the speakers, which I have not been able to get resolved through FedEx or through Smash Direct LLC.

I waited for an overnight delivery all day on Friday. This was software required to complete a promised job on the weekend when nobody would be in the corporate headquarters. I watched the FedEx tracking page online all day while looking out the window for the delivery person. I have a doorbell, a door knocker, a dog that barks at anything louder than insects outside. Later, I see that my package has been returned to the "cartage agent’s facility" 50 miles away and noted "signature required".

We shipped five cartons via FedEx to my son in Charlotte, NC. He is enrolled in college there. Two of the five were damaged, both damaged were insured for $300.00 each at extra cost. Endless calls and rude customer service reps later, we are getting nowhere. We have completed hurdle after hurdle to collect on damage. Each time, we are told that something else is needed. One Sperry top-sider shoe was lost, one dart board and darts were crushed and one TV/computer monitor was damaged. I believe the claim would be in the $300.00 range.

FedEx sucks. I ordered a phone to be shipped overnight. Well, that was two days ago. When I tracked the phone on FedEx's page, the information for it ended two days ago. Apparently, the FedEx guy is just driving around with my stuff on his truck. He's taking my property for a tour of the city, day after day. Maybe, sometime this week, he might feel like delivering a package that was paid to be shipped and delivered overnight. It's so sick. You call them and they tell you it's coming. I don't even think they know where my phone is. They are so lazy. At least, UPS delivers stuff on time. I'm out a phone and the money I paid for it, but the good news is FedEx is out, yet another customer.

I live in an apartment building and I am waiting for a very important medication. I was here all day waiting for it to come, and I finally went downstairs to see what was going on. When I did, I found a door tag attached to my building's front door. I gave them my bell number and they have my name and I also have a doorman. My package was not delivered and I now have to go pick it up. My medication was not delivered on time and it has to be refrigerated.

I started as a Tupperware consultant. Tupperware shipped my package on 8/13/2009 and the tracking info said it would be here today on Monday, 8/17/2009. So, I have been awake and near the door. At 12:02 there was a knock at the door. It was a neighbor’s child. I saw the FedEx door tag on my door saying, "Attempted delivery, no one available.” I can hear a 10-year-old knock, but not a grown up performing his job? This is not the first time this has happened, but this is the first time it has an economic impact on me.

I ordered a package from JC Penny. They shipped it out the next day (8/10/2009) via FedEx. There was construction at one end of my road; however, my road is a through road, so it comes out on another route at the other end. Anyone with a delivery service should have a GPS, a map, or mapping program. They called me on 8/13, telling me they "tried" to deliver but my road is closed and noted on the package tracking that my address was incorrect. Not true. I gave the driver directions to access my street from the other end. Again, is this not 2009. I know they, at the minimum, have a mapping program at their pick-up point.

I was shipped a replacement battery for my computer that was due on August 10. I called on August 13 when the tracking number showed it was still en-route from Bryan, TX to Franklin, TN (had been en-route for 6 days). The guy said "We'll put a trace on it and someone would call the next day.” Next day no one called and the package was still "in transit". I called and the girl was absolutely no help. She informed me that they are required to call me back within 24 hours and that it technically had not been 24 hours.

I had a shipment of a chair, tracking **, that was delivered at an incorrect address, but FedEx kept insisting that it was delivered and that I could tell the vendor if I did not receive it. Two days later, they located my shipment and delivered it without ever returning my calls and left the shipment for it to get wet in the rain. They kept telling me their driver was right and I was mistaken. I am very disappointed and frustrated. FedEx customer service and delivery services are horrible. I find UPS much better and friendly to deal with.

I totally agree. I had a package arriving from US to Egypt. It arrived in Egypt after 3 days, which is good but I had to wait 2 extra days before seeing the status changing to clearance delay. I was just waiting after until I decided to search for FedEx number in Egypt, which was wrong on the FedEx's website. It seems that they don't update their page and I received a notice by mail that my package was held at the customs. I checked the number to call them to understand why they were sending me such notice. Is there something required from me?! The phone number on the notice is also wrong! Well, I finally managed to get a number for FedEx Egypt. After 3 days of waiting, when I called, I was told that it was held on customs. I asked if anything is required from me, the answer was "no". I told the guy, "So why did I receive a notice?!" He asked me to hold, then came back advising that I should make a delegation for FedEx to clear the package (Why did no one told me that before?).

I shipped a crystal vase to NY. Before shipping I called FedEx and described the product to be shipped and the value of $7000. I was advised how I should have it packed and that it can be insured for the value of the vase as long as it is packed correctly to their standards. I was told by their customer service that if everything is done properly, the package would be covered. Of course, the vase was broken during shipping. This is a 20-lb crystal vase so it is not something extremely thin and fragile and packed with about 5-6 inches of foam. I got the runaround with FedEx and they claim that they will only cover $1000 regardless of declared value or amount of insurance paid. Now, they have the vase and are "trying" to locate it to be returned to me which has been going on for 3 weeks. They outright admitted to guilt saying that it was packed correctly and was broken by them but sorry we are **.

I purchased an Apple notebook from ExperCom.com and it was supposed to have been delivered FedEx Ground on 7/29/09. I tracked the package around 2:15 PM and it stated it was delivered. Someone named ** signed for it. There is no ** at my home. I first spoke to a Customer Service Rep at the main number at FedEx who told me it was delivered to the given address on the label and was signed for. I told her there was no one at my home by that name and that my son had been waiting for it all afternoon. She told me that it would take 24 hours to get a hold of the driver to receive word on the delivery.

On June 30th, 2009, my fiance sent a package through FedEx containing a 14K, three-stone diamond engagement ring and two lipsticks from Montreal, QC. The package was picked up from Anjou, QC, brought to Mirabel, QC, where it arrived at the FedEx Memphis, TN facility. After a two day clearance delay in Memphis, I received the package in Kenner, LA on Friday, July 3rd, 2009, at 8:42am.

I did not sign for or receive my Verizon wireless card. FedEx tells me I signed for it and that it was delivered. I did not receive or sign for it and much to my surprise, there is not much a consumer can do to prove otherwise. This is my first bad experience with online ordering, which I won't do again. So I guess it's a pretty cheap lesson, but I am surprised at the helpless feeling from being scammed. All I'm saying is just beware of FedEx.

Twice in the past two months, the computers I ordered from Dell Computers that were shipped via FedEx, have been stolen from the FedEx Distribution Center in Sacramento. These were two separate incidents, different packages shipped on different dates. Both packages were in FedEx’s custody when they were stolen. Apparently, theft at the Sacramento Hub is a common occurrence, and so is FedEx’s lack of follow through.

I bought a phone from online shop. Then they shipped my items via FedEx. The item will be delivered in July 3, 2009 by 3pm. When I got home at 2:30 pm, I checked my package using the tracking number and it says that my package is already delivered at 1:33 pm with nobody home. What they did was they left the package in front of our door outside our house. What happened was the package was lost. They should not have left any package in front of the house without nobody accepting it. That's crazy.

I scheduled a pick-up on 30th June, Tuesday. It is a prepaid ground shipping. If I don't get the item back to Ozark Electronics, then they would charge $998 plus tax on my credit card. I stayed that whole day waiting for it; they didn't show up. Again, today (2nd July), I had scheduled a pick-up and yet again they disappointed me big time. I thought FedEx was a good shipping service but it sucks big time. Today, again, my whole day was wasted.

The FedEx drivers will not deliver to our individual apartments. UPS, the Postal Service and other delivery drivers have no problem delivering to the apartments, but the FedEx drivers know it's easier to leave the packages at the Complex Office than to ring our buzzer and bring the packages to our apartments. I and others have called and complained for years, yet the drivers continue to "drop off" our packages at the office.

On June 22, the FedEx driver attempted to deliver a package to my address, **. Then again on June 23, at 1pm, but I was at work. On June 23rd, I called their customer service to request that they hold the package so I can pick it up on June 26, Friday morning at 8:00 AM. The customer service representative assured me that she noted the account and will put in a request to have my package held.

Mike **, the delivery driver for FedEx, was supposed to deliver a package on 6/24/09 based on the tracking information via FedEx tracking on the web. I rearranged my entire schedule to be home for delivery of my package. At 6:45, I reviewed the web information to find that Mike ** had logged that the customer was not available for delivery as of 5:05PM. He did this without making any effort to deliver my package. I was actually outside talking with my neighbors between 4:30 and 6:00PM. He apparently decided he did not want to bother with my delivery and assumed I was not monitoring its tracking. Anyway, as already stated, I was home. He didn't bother to attempt delivery. I was told he would be the one to redeliver it tomorrow (6/25) apparently if he felt like it and my day once again would be structured around having to be home for that delivery. Refusing to do this, I made arrangements to pick up the package in the morning. A driver should not do his job when he feels like it and then lie about doing it. FedEx should be more responsive to customer relations.

The customer service is terrible and lack of delivery. We were expecting a delivery on Saturday, June 20, and when I went online to the vendor site for tracking, it said there had been an "attempted" delivery at 9:37 a.m. But we are a store and do not open til 10 a.m. I called, did speak to customer service and was told the next day for an attempted delivery would be Tuesday, June 23, and I told them our hours. I checked the website and tracking, again an "attempted" delivery was made at 9:17 a.m. No notice on my door, no indication they really did attempt this. Now I am sitting on hold, let's see, for 1 hour and 10 minutes so far with no customer service person. Just a recorded message "one of our FedEx representatives will return to your call as soon as possible". Does that mean never! I have had it. I will never use FedEx ever again.

My fiancee lives in the Philippines. On June 18, 2009 my fiancee went to the FedEx Office in Davao City, Philippines. She sent documentation to me that is required in the process of getting her K-1 Visa. She was told the package would arrive in Smyrna, TN in three days without delay and would be secure. The contents were fully inspected by a FedEx employee before it was accepted for shipping. There was a shipping label affixed to the large FedEx International Priority Mail delivery. On June 22, 2009, when the FedEx delivery made the delivery, I noticed there was a label affixed to the envelope over the original shipping label with the following words, "Opened for Inspection."

FedEx failed to deliver the package in the time required. The package was half open and damaged.

I sent a parcel from my address to my parents in the UK with old computer games in it which the UK tried to bill me tax for. So they said they would just return the package to the sender which is my home address. I haven't heard anything about this package since and it was sent on the 18th March and was supposed to be getting returned by the 24th April. There were games and gifts inside this parcel and I am missing everything. I am now missing 6 computer games, a silver bookmark that was supposed to be a Mother’s Day gift, and some clothes.

I ordered an item and it was shipped FedEx ground. I waited and watched the FedEx website but was at work. FedEx website stated the item would be delivered on Saturday, May 15, 2009, so I had my wife wait for the package. Well, I continued to watch the website and saw the "delivery" was at 10:30 PM at night and "left on doorstep". Well the wife never got the package and the video camera on the front door never recorded anyone coming to the house on Saturday.

For two weeks now I've been at war with FedEx ground. I ordered a 4lbs hard drive via 3-day service. The day of delivery, I checked FedEx website and it stated that there was a security exception. That was a lie. I was at the office all day, no one showed. I didn't receive the package until the following Tuesday and it was damaged. I sent it back. The company sent it back through FedEx. Same problems as the first delivery attempt. Estimated arrival, June 5. The driver never showed but FedEx website says they did. Security exception. That's a lie, I waited all day for the package. Calls to FedEx is useless. I was scheduled for June 6. I waited from 9AM to 8PM, no package. I checked the website and it says that the driver attempted, business closed. That was a lie also. Major waste of time. Money lost.

Delivery person who came to pick up package became angry when asked for larger package to ship paperwork. He told manager of business for him not to tell him what packages FedEx offered and then stormed off. When manager called FedEx to complain about driver, he was told he was the only driver and nothing could be done about driver's attitude and only offered drop off location. The manager of location told them he didn't want the disrespectful driver to return to location and was told again that he was only option and they could not offer any other option. The company spends between $150,000-$350,000 a year using FedEx. Company checks and order forms for 12 Florida stores were needed to be sent out today. Post office was already closed or this would be a non-issue.