FedEx Reviews

The driver pulled his van into the driveway, handed me the package, and instead of turning around, he backed all the way out and ran over the mailbox. Thinking that I didn't see him, he quickly left. I called and filed a report with FedEx and they gave me a case number and said that someone would get back with me by the next day. That same evening, Harry ** came out and took pictures with his CELL PHONE and told me that he would call me back the next day with his decision. I also gave him pictures that I had taken. Next day rolled around and no call. When we called them, we found out that he had gone on vacation the day before.

A large Federal Express truck with trailer pulled up behind me at a high rate of speed. And he commenced honking his horn at me. It was not safe to pull my car into the next lane, because drivers were merging on to the highway (I-405 Northbound in Portland, OR) right at the exit to go on Hwy 26.

Sharon lied and indicated that the package had not arrived but FedEx tracking website indicated that package arrived at FedEx-Savannah, GA at 9:19 a.m. on 08-15-11. Same package returned last week by FedEx-Savannah indicating no such address. But package had correct address.

Claim # **. FedEx claims that they delivered this package to my address on 7-21-11. I never received it. Apparently, it went to the wrong address. I filed a claim, but FedEx refuses to accept any responsibility. Instead of correcting their mistake, they told me to contact the shipper Walmart. This has happened once before this year with FedEx.

The delivery guy from FedEx claimed he attempted to deliver my package. I checked tracking ALL day to make sure it goes here. To my surprise, when I checked again, it said deliver attempted. Well, there was NO delivery attempted whatsoever. There was no doorbell, knock on the door, OR post-it stating an attempt of delivery was made. I called the customer service and they told me that they will attempt tomorrow. How am I supposed to trust you when you didn't even attempt today!

I am reaching this organization in the hope that someone can help me resolve the absurd issue that the FedEx office in Campinas, Brazil created for me as a customer.

I am so upset! I took a full day off work to wait for my package to come. I lost wages and felt sick all day from lack of sleep over this, just to wait and wait, call and call customer service (which, by the way, all the calls went to some other country).

At approximately 1:00 PM, my doorbell rang. I did not want my dogs getting out therefore I went through the garage to the front door.

Drivers are either refusing to make all deliveries or they are stealing packages. I lost too many packages with this company and when you call customer service, they don't care.

I shipped a package via FedEx (tracking #852150471916) on 12/19/09 to Hollywood, Florida, and it never reached its destination, was never scanned, nor ever found. In fact, any and all efforts to convince the company to find out what happened and to even try to find the package were met with an unprecedented level of rudeness and discourtesy, the likes of which I have never encountered from any company I have ever dealt with. That I had been a loyal customer of FedEx for nearly 10 years didn't seem to matter one iota to them.

It has been two days and the FedEx package (Tracking Number: **) still has not been delivered as promised. I contacted 1-800-GOFEDEX(463-3339) and filed a case. FedEx stated that a delivery was attempted on 28 July 11 a 8:36 p.m., after office hours and no one was at business. We were here and we have a 24-hour video security but no FedEx driver ever made an attempt to deliver because no door tag was left.

Before leaving Mexico I shipped a parcel to a relative in the States. Using the online tracking system I saw the parcel arrived to FedEx office in Virginia where my relative lives. Next thing I know I'm receiving a text from my relative saying the package was back en route to Mexico! Turns out the lazy bums NEVER - never - tried to deliver the parcel to the house address but, instead, relied on telephoning the house. Since the phone was never answered FedEx returned the item from whence it came and refused to send it back to Virginia because the company didn't want to pay for the cost.

DO NOT USE FEDEX FOR DELIVERING. If I could give zero stars I would. I shipped a 10 x 12 x 12, 4.3lb package via FedEx on Saturday. Was told by employee on the phone that as long as I got the package to FedEx by 3PM it would go out that afternoon. Found out later (after calling customer service @ corporate) that shipments using Ground don't go out on Saturday. Apparently the employee shipped it Express - which I DID NOT want. Asked for the package to be in Laguna Niguel, CA by Wednesday. Shipping = $53.82. Really? WHAT A RIP-OFF.

Hello, my name is Susan **. I represent NWSS at 2064 Kettner Blvd # 36, San Diego, Ca 92101. We shipped a package with FedEx on 9-10-10. The tracking number is 102342415431466. The package was delivered to the wrong address. FedEx was unable to retrieve the package, and advised me to file a claim. I filed a claim and after months of waiting, I received a letter stating I was not the shipper because their system listed FedEx’s main office as the shipper. Apparently, this is done when you make a onetime credit card payment, and don't have an account number with them. After showing FedEx the charge on my credit card statement, FedEx finally admitted NWSS was the shipper.

This is about the unacceptable attitude and behavior of the expat Pakistani employee working at the FedEx office, on Exit-5 King Abdulaziz Road. Not only was the information provided to me about the arrival of two shipments was inaccurate (which forced me to drive to the location more than three times), but on July 20th, 2011, he also refused my entry to the FedEx office at around 7:00 PM under the pretext of prayer time.

I made a order on the 07/07/2011, and I was supposed to get it on 07/12/2011. The package was supposed to be delivered by Fedex SmartPost, but I never received it. I checked the package status online and it said it was already delivered. I called Fedex, and they kept giving me numbers, that would only operate by machine or they would never answer. I decided to write an e-mail to the customer support, and they replied that I should check with my neighbors and also gave me a phone number that I spent the whole day calling, and nobody would answer.

Despite providing a home address, my packages are consistently dumped at the apartment office with no delivery attempt made to my home--not even a note on my door that any delivery attempt was made.

I will never, ever use FedEx again. FedEx delivered my package late due to what they said was a mechanical difficulty in Indianapolis. I immediately requested a refund through their telephone response system. After waiting a couple of months for a credit to come through on my credit card, I called FedEx to find out what happened on my credit. To my amazement, they are now claiming that the delay was weather related and refused to issue a refund. To support their revised version of the truth, they told me that a national weather statement was issued on May 26 for all packages scheduled to be delivered on May 27.

My son's ashes were shipped via FedEx. When we received the package, the outside of the box was fine but when we opened it, my son's urn was busted into at least a dozen pieces and ashes were coming out of the plastic bag. We contacted the Holy Cross Mortuary, and spoke to David ** who was the undertaker and told him the problem. He had a few choice words for FedEx himself. Next we called FedEx and my husband spoke to Marcos. From there, I don't know what all was said but I am sure they said they would get back to us.

On May 26th of 2011, I ordered an Asian Edition PlayStation 2 and a 220V-100V/110V step-down step-up converter (500w) so that my U.S. outlet wouldn't have to burn out my Asian/Japanese console systems. Anyway, on May 29th of 2011, FedEx.com reported that the package was on a vehicle out for delivery. I had an errand and was on my way back to my apartment about 10 minutes away at a walking pace. When I arrived, I checked the apartment building office after reading on FedEx.com that the package had been delivered at 9:25 am on May 29th of 2011 and signed reportedly by a B **. I was at the office asking about the name and the package. When I spoke with the apartment manager, she stated that there was no one by that name within the office, a staff nor a resident.

Complain to FedEx. My air way bill number: **. Late arrival (1 day). On June 7 we paid cash in China in RMB 848 (about US D133) form bill. On this schedule arrival in Poland is no later than June 13. We contacted China FedEx office by phone; they just answered us that it’s the wrong address (recipient postcode in 64-232). I was sure on air way has recipient’s telephone number. They can contact, why not contract to calling first? So that made my gift arrived late. FedEx used 8 days for delivery. We would like to get the money back in RMB 848 (about USD 133.00). Waiting for return.

I have ordered a laptop and some shampoos from the USA because they are not yet introduced in the UAE. Fortunately, after two weeks of wait we got the product and my brother who studies in the US shipped them to me via FedEx. He has been always shipping items to me via FedEx, but this is the worst incident of them all. They hand over my parcel to the first random person they found that had a matching name; since they haven't found any contact information. The person who took the parcel was a crook and refused to return back the items to me.

Seven Reasons not to ship with Fedex

Our office is located in Midtown Manhattan. We have been using FedEx when we send packages for years. Lately, FedEx keep billing me $15 for Saturday pick-up, but our packages were picked-up on Fridays. From January 21 to April 8, we already had sixteen packages billed wrongly. I had to dispute this $15 every time I receive an invoice. Even though I got my $15 back, it still bothers me that I have to do it again and again-- every week. I have been contacting representatives about this to no avail. I would like to let the public know that whenever they see the Saturday pickup charge, they need to make sure the package did go out on a Saturday, especially in Midtown Manhattan area.

I called FedEx to arrange for a return to sender (Hayneedle) pickup. Hayneedle had provided the return labels. When the FedEx driver arrived (late at night during a snowstorm) she told me I could not use those labels but must fill out a form for the proper ones, which I did. She did not mention why I needed the change nor the amount I would be charged. When I received my credit card I was shocked to find a charge of $653.46 by FedEx for the return of two benches worth around $300.00.

I had shipped my item to Nigeria in early December. Suddenly, in the middle of January, my item had been found lost by FedEx at the warehouse. After two weeks of argument with FedEx representatives, they had agreed to give me some invoice to cover my lost. In the phone conversation, the representative agreed to pay me RM 1,000 of the lost (my lost was RM 1,500) and also the shipment cost (RM 140.70). FedEx also had promised me to deliver the check before 9 of February 2011, yet they failed to do that. I just received the check on February 18, 2011.

I ordered computer parts to get 2 different medical clinics back up and running. The shipment went out on Thursday as expected and was to be a Friday morning delivery. At noon on Friday, I called FedEx as I had not received the shipment. I was told it had just arrived at DFW and that it would be delivered that afternoon. At 5:00 pm Friday, I called again and asked when the truck would be by to deliver the package. There had been FedEx trucks making deliveries all day here in Irving. So, I see no reason an overnight package would not also be delivered. There was bad weather so I understand a delay of maybe a few hours, as I still had to support all my clients. It just took me longer to get there than I had wanted.

I ordered a laptop from Dell and paid for FedEx 2Day delivery. Dell shipped the item on 31 Jan to Indianapolis. and the package was due to arrive on 3 Feb in Colorado Springs, but did it not arrive. I figured an extra day was okay due to the weather. I called FedEx today and discovered my item was sitting in a container on the ramp at Denver International Airport at 3:30pm, 4 Feb. I informed the operator that I was deploying to Iraq on 6 Feb and needed the laptop. She placed an urgent flag on it but I doubt it will arrive until next week after I deploy. It appears the 2Day Express was bumped so they could expedite the overnight items. I have lost complete faith in FedEx and will be taking my business to UPS.

My daughter sought to save money by ordering a textbook online, then having it shipped to our home by FedEx. But FedEx never delivered. After one week, we received a post card in the mail saying that because of snow, they could not come to the house. We called the number on the postcard. Our inquiry went to voice mail. We called other numbers, trying to get a person with whom we could speak to make arrangements for an alternate delivery. Four days later, we still have been unable to make contact with a live human being, other than the switchboard which passes whispers down the lane messages to the people we must speak with.

The package was sent on January 18 and it was scheduled to arrive on January 21 from DC to NY for a cost of $20.00. However, on January 21, they advised on their tracking webpage that attempted delivery cannot be performed due to weather. The area was not impassable; it was a mild snow system that had passed and was over in early morning hours. Nevertheless, several calls were made to FedEx operators to assist in procuring the package. The only advice option per FedEx is to physically pick the package up from the FedEx facility, provided that the I.D. address is identical to the physical address, according to FedEx.

My daughter sent me a package on Friday morning via FedEx. She paid for an overnight delivery and was told that the package would be guaranteed to arrive before 7:00 PM Saturday. Now, I am told that they do not deliver on Mondays either so I have to wait until Tuesday. Well, I am waiting for the money that she sent me; she did pay for express delivery. The fact that I could not go anywhere waiting for this package was very annoying.

I ordered contacts online because I ran out realizing it after a new pair ripped accidentally. I ordered them for overnight delivery paying an extra twenty dollars for that service. They didn't even bother to call me when the package arrived and just left a sticker at the front door of my building. Why? It's locked don't they know to call? I needed my sight. Then I called for redelivery and they said they can't deliver Saturdays, so now I have to waste gas and money to pick it up. Worthless company.

FedEx allows you to insure items that are shipped ground for as much as you want. And they charge you for the extra insurance coverage. I shipped a package and insured it for $500. The item arrived damaged. And when I filed a claim, FedEx denied it. When I called to ask why the claim was denied, they told me that they do not insure the type of item that I shipped. Nowhere was I notified that the item would not be insured if it was damaged when I purchased the extra insurance. When you purchase extra insurance on an item that you ship through FedEx, you need to be told up front that even though you purchase the insurance, they will not honor the claim.

Basically, I was told several times that my package will arrive at a certain date but they will always push it back. When I tracked my package, the first time it was supposed to arrive was on Jan. 6th. It didn't come, I called customer service and they told me there was a delay so they would reattempt to deliver the next day. Long story short, every time I track my package, it is pushed back. Actually, I am still waiting because the customer service promised me today that on Jan. 9th, it will arrive. But, of course, they promised me again that it will be here on Jan. 12. Hopefully, it will come.

I was told that my package would be delivered on January 5 as it needed a signature and I waited and waited and it never came. So I called and the office said they had up until 9:00 PM and it never came. I waited until 9:00 PM and I called back. They said the driver was overloaded and he couldn’t make it so now it’s rescheduled for January 6.

I have been using FedEx for all my business shipping for 15 years. I manufacture and ship high quality home audio speaker all over the country. Over the entire 15 years of using FedEx, every time they damage any of my products, they have consistently denied the claim and used the excuse that I packaged it wrong. Every speaker I ship is well packed in boxes with rubber foam caps and styrofoam panels surrounding the complete speaker. The cause of the damage is always related to either the delivery person or the hub terminal dropping the boxes from a critical height or having something dropped on them and smashing the box.

I would like to rescind the complaint I made against FedEx yesterday. It turns out the tracking database was down so my package was delivered.

I explicitly asked the counter agent, if the weather would delay overnight shipments, and she said it wouldn't be a problem. As of this writing, my "standard overnight" package, is at some sorting center in Tulsa Oklahoma, and Dwayne's photo in Kansas will probably not process my Kodachrome super 8 film. All because of FedEx. Not only am I out the $51.00 it cost to ship via standard overnight service, but my Kodachrome will never see the light of day. I want everyone to know that, if it absolutely, positively, has to be there overnight, count on FedEx to ** you!

The new cell phone we ordered for my disabled sister should have arrived on 12/24/10. My husband's work closed early that day, so I get that. But then it should have been re-delivered on 12/27/10. It snowed, but only 7 inches on 12/25. Most folks were at work on 12/27/10 and the roads were safe after the sun came out and temps climbed.

FedEx said, they attempted to deliver my package. I have been waiting here all day on 12/27. There was absolutely no attempt made, as the whole family was home, waiting for this belated Christmas present to arrive. When I called, they said I would have to wait until the following day, until 7PM to attempt again. I asked to speak to a supervisor, and was given a person who was not a supervisor. When I finally reached a supervisor (Mike), he said there was nothing they could do. Although tomorrow, they could deliver until 7PM, they were not willing to come back at 5PM and deliver to me today, and his reason was because the driver was already back.

I ordered a gift for my wife for Christmas. It was shipped from PA on December 20. It was scheduled to be delivered on December 21. It never was delivered and returned to Alexandria facility. It sat in the FedEx facility and each day the delivery date changed to the next day, even after talking to a manager in Atlanta who was going to resolve the problem. It has been 3 days and I still have not received the package, only promises of delivery on the next day. I’ve sent two e-mails to customer service and got no response. I called their 800 number only to get a busy signal (called numerous times on the same day.) I can't even get a response from their customer service. I will never use FedEx ever again. They are unreliable.

FedEx has failed for over a week to deliver my package, with a bunch of trumped up excuses. It is being delivered to my business and they said no one was home or business was closed when they just didn't want to come to Mead ville. They also said weather caused a delay, when we haven't had snow the whole time they had my package. They won't even let me pick it up even though they have a FedEx office in our town.

I ordered a 22 inch flat screen TV online. It was to be a Christmas present for my teenage daughter. I am a single disabled mother, so I don't have much money. The only way to get her the TV was online. With credit, I placed the order on 12/10/2010. At that time, the company I placed the order with was unable to give me a tracking number, due to computer problems. I figured FedEx is delivering, so I'm not worried. I couldn't have been more wrong.

I have an order delivered to me with an express delivery service. It cost $23.00 and was guaranteed that I will receive it before 12 o'clock the next day. But next day came and nothing happened. I tried to contact them but all the office is closed because it was Saturday. The FedEx depot who was supposed to deliver it was just about 5 miles from my home. And they did not contact me or anything to let me know why they cannot delivery it. They are not a reliable service and they are a lying company who only makes you suffer! Do not use their service anymore!

I have been trying to get a package delivered that I must sign for. I called after the 3rd attempt to reschedule and was told it would be delivered on Friday, 12/17 with no problem. I took the day off, so I could be there to sign for it and it never arrived. When I went online to track it, it said it had been put on the truck for delivery at 5:24 AM. At 10:17 AM, it said they were waiting further instructions.

I ordered a gift card from Coldwater Creek. It was sent via overnight from FedEx on Dec. 8, destination Baton Rouge, LA. It has been sitting in the facility in Grove City, Ohio since Dec 9! The FedEx website is worthless for this type of problem.

We sent a courier from Pune, India to Sliema, Malta (consignment number: **) on 07th December 2010. It was expected to reach the destination by 18:00 hours on 10th December 2010. However, as of this date and time (21:00 hours of 14th December 2010), it has not reached the destination. The parcel carries some important documents and the late delay is causing the loss of several hundred thousand dollars. This delay is unacceptable and is causing us financial loss. You are advised to suggest the remedy and compensate the loss. You can reach us at **or **.

I had ordered a product and selected to be shipped by FedEx. I paid extra for that. The address on my shipping was the address where I reside. I called FedEx, asking when to expect the shipping and they said between 8 am-7 pm. They won't give me a specific time period as they are not about to. So I stayed home expecting the delivery of my package. At 6:45 pm I get a call from my leasing office that my package has been delivered at the office. How is that possible?

I am no longer confident with shipping thru FEDEX. They say it will come tomorrow, but there are two streets in Joliet with Park in them. If they can't find me the first time, how do I know they will find the right house this time? I am an understanding person. I have been waiting patiently for one week. There should have been some system to call me to get further directions on how to get to my house other than just leaving it sit at the Aurora facility.

As usual, FedEx tried to deliver my package but instead of actually knocking on the door or ringing the door bell, they just left a note saying they had been there. Last time, they just put my package in a mud puddle and I found it by accident when I was going for a walk.

Date of delivery according to FedEx was for 12/02/10, but I was not home because I work. I called and requested to have my package delivered the next day after 2:00 p.m. Customer Service Representative told me that it was not a problem and the package would be delivered after 2:00 p.m. I took half day off work to wait for delivery. However, I got home at 1:50 p.m. A second attempt to deliver had already been made. I called Customer Service and I spoke to Supervisor George but apparently FedEx cannot work with you on a time frame for delivery because the driver's receive a route and must stay on that route. So why did Customer Service take my request for delivery after 2:00 p.m.?

Thursday, 12/02, 05:37 PM (Toll Free 800-463-3339 DT 11), I contacted FedEx to notify them I had not received my package although the FedEx website showed status as delivered. FedEx informed me the package had been delivered to ** at 12:15 pm. I informed them that that was not my address. They confirmed my address to be ** and told me the driver has delivered the package to the wrong address. Note: My correct address was on the package. The representative also assured me the driver was still out on his route and would be contacted immediately to go retrieve the package and deliver it to me that same night. I was placed on hold while the representative made a couple of calls. He came back and once again assured me my package would be delivered that same night. The representative took my phone number so they could call me with an update. No returned call.

I paid $26 to have a document envelope overnight delivered from Charleston SC on the 23rd of November at 12:00 noon to Asheville, NC to arrive before noon on the 24th. This was time-sensitive material that required further processing before the close of work on the 24th. The document was not delivered until 3:15 on the 24th. I requested a refund and was told that because of severe weather, they would not honor their so-called “money-back-if-not-delivered” policy. The severe weather was to have happened in Memphis, TN on the 23rd. Checking weather for Memphis on that day showed rain but no severe weather report.

I am having trouble with FedEx for they never do what they said. I take Kemo and I never get my packages on time for they come when they get ready. When I call to complain, they always are rude and nasty. I can't miss my treatment waiting for FedEx to come. And every time I call, they allway's say that they will come before 8:00 am or after 12:00 pm and they never do.

I am having trouble with FedEx for they never do what they say. I take chemo and I never get my packages on time for they come when they get ready. When I call to complain, they always are rude and nasty. I can't miss my treatment waiting for FedEx to come. Every time I call, they always say they will come before 8 or after 12, they never do.

Every time I get a package from FedEx, they come when I am not at home and they know that I am not there. I call a week in advance to let them know that I take demo and won't be home from 9- 12 pm, but they come anyway. This has got to stop because I cannot miss my treatment for FedEx.

FedEx failed to deliver a package I needed for my business conference. The driver promised to redirect the package where my conference is. Mrina from FedEx Crofton office called and yelled for 8 minutes at the person who answered her phone call. She never listened to the facts of the issue. Does FedEx tolerates rude, unprofessional behavior?

To make a long story short, FedEx lost my file of mine containing my medical diploma during shipping a month ago. They finally found it in some other people s office, sent it back to me. During the process, I lost $750 worth of application fee to be certified as a doctor. FedEx reimbursed me shipping and gave a $100 coupon? I tried having them reimburse the $750 but because I did not pay insurance on the package, they refuse. Is it that fair? Thanks a lot for your help.

On 10-25-10, I, LeVoide ******, started my delivery and pickup route at 8:00 am. I returned to the terminal around 1:00 pm. While signing my paper work I was asked to come to the office. Once I was in the office, I was informed that I have been selected for a so called random drug test. I responded why am I always selected for a random drug test and how come I am selected after I had emptied my truck? The response from a Mr. ****** was if I refuse to take the test, I would not be able to come back. I said that I have a full time job and that I would be unable to take the test and how come I was not asked to take it before I started and finish my route. And he did not respond. I then called Danny ****, the contractor that I drive for, and explained the situation. He responded by saying he would talk to them and would call me back. He then called and said I had been released by FedEx for failing to take a drug test.

I am a consumer writing you from Bulgaria. I have to send a package from Bulgarian FedEx office in Sofia, on October 11th 2010 to Abu Dhabi Film Festival UAE. My package consists of a Video cassette of my new film that is selected in a competition of this very prestigious film festival. The package was for Cultural purpose only and I use international priority that should make everything faster because I have a limited time; my film is scheduled for screening on October 15th.

For the 8th time this year, a package from Epson has been taken back to Redding, CA because FedEx says my address is incorrect. I've lived in this house for my whole life --67 years! My parents moved in here in 1939. My address is correct, they are wrong. I've sent them explicit directions for finding my house numerous times. If their lazy drivers would just ask anyone in town instead of taking the package back to Redding, there would not be a problem since I am the oldest continual resident in the town! Granted, I am in a rural area in Northern California, but that does not excuse poor service.

I sent a small package to India on October 1, 2010. They promised it will be delivered by October 4th or latest by 5th. The tracking record shows the package is traveling to different parts of India, instead of the specified destination. My $80.00 is wasted, it was very urgent. It seems FedEx (USA) doesn't care, they can't get in touch with their partner company in India. There's no excuse for the delay.

I sent an International shipment to the Caribbean on September 13, 2010. By FedEx’s website this package would be delivered by September 17 at 6:00 pm and I have been using this service for two years. The package spent 5 days in one US location without any form of explanation. Calls to numerous reps revealed that there was no reason shown for the delay at Newark FedEx location. The package instead of taking 5 days now arrived in the Caribbean 10 days after shipment date.

Cricket Communications upgraded my internet broadband and sent it out overnight, which was on 09-23-2010. When I tracked it on Monday, 09-27-2010, FedEx said they delivered it Friday on 09-24-2010 at 12:09PM and M. ** signed for it. I notified customer service and explained to them that I'm the only one at this address. I was at work at that time, this was early in the morning. I'm complaining at 1:19PM still, no callback. These people get paid to do a job which they don't. How can they get a signature from this person and I don't even know them? The customer service person was rude on the last call.

The driver given employee appreciation breakfast, took the plate and headed to truck to start delivery. 695 at a stand still and driver decides to take a bite to eat. A female driver of a van pulls up beside him and calls corporate to inform them driver is unprofessional because he is eating, mind you, sitting in traffic 30 miles from his 1st delivery. FedEx had to fire this young hard working father of 3 for taking a bite to eat of an employee appreciation breakfast. Then had to nerve to threaten another driver for talking to him about what happened. No one, no company should patronize such a company. Any company fun this way sounds like a terrorist run company. Where did all their money come from and where does it go!

I ordered online a package from **** on the 13th of September to be delivered 2nd day after. It is now the 20th of September and it still hasn't been delivered. I called FedEx on Saturday which is five days after ordering to trace the package and I was told it was being held at an office where I couldn't pick it up because the deliveryman said the address was not correct. I was given a case number and told I would receive a call from FedEx. I never received a call. After checking, I found out FedEx had the correct address, it was just the deliveryman’s incompetence.

There is a FedEx truck that is frequently parked along our street just inside our entrance. I have twice witnessed cars narrowly avoiding accidents as they moved to the middle of the road to go around the truck and forced on-coming cars into the opposite shoulder of the road. The truck parks there from early afternoon to early evening several days a week for the past 2-3 months. A while back I called FedEx to request that they not park there and they said that they had no record of the truck when I provided the license plate number.

They do not let me and my co-workers use the store's restroom even though we go there every week to send out roughly 10 FedEx boxes and make 1000 copies. I feel discriminated and it makes me angry and frustrated. I'm really upset that they did this to us. I will never use FedEx Kinkos again and I will be very verbal about it.

My wife recently used our FedEx account, and she plainly marked the FedEx air bill as being a FedEx envelope, and weighing 3 oz. When we were invoiced for it. FedEx had indicated that we sent the package by "Customer Packaging" and that it weighed 1.0 lb (0.5kgs). When speaking with customer service at FedEx, their attitude was simply that, our package was audited, and therefore we were wrong. This is not the first time this has happened, in fact, it has happened so many times, that we are considering another delivery service for our business.

Took a FedEx next business day to deliver my phone from New York to Strasbourg France. They are going to deliver 5 days later, second time they are cheating me with the delays. No phone, no papers, no hard drive for my meeting.

Hi. As I see, I am not only person with FedEx delivery problems. My problem with FedEx is late delivery and inventing lays on 09/01/10. I was supposed to get the package overnight. It turned out I have to wait until 2 days later due to driver’s license. They provide false information and said that no one was home at the moment. What a shame. They think no one sees what they are doing. My message to FedEx is that they should take serious action against their employees. If the employees are lazy, then no problem, they could easily stay home because they are lots of people and more responsible people in need for jobs like this. Thanks for giving me opportunity for this message.

FedEx shipped package with a delivery date showing on their web site as Sept 2 2010 for two days with signature required. So I took the day off to accept delivery and then the morning of the delivery date, the web site changes the delivery date to the following day. So now, I have to take another day off to await delivery just because FedEx can't decide which way to send packages. I use FedEx and UPS 3 to 4 times a week and I never have problems with UPS. I am " Fedup " with "FedEx"! UPS only from now on. And by the way FedEx does not care about anything but the money. No customer service whatsoever. Sell your stock now cause with the down economy, customer service has to rise to the top and with such ** poor service, they won't be in business long. Two days pay gone. To the tune of 768.00.

Important shipment needed by 8 a.m. on Monday, July 12. It was shipped June 28th by 2nd Day Express, but learned this meant "two day delivery and not including weekends," so I paid another $20 to up it to Saturday delivery. This was called in at 11:10 a.m. on Friday. No delivery was made on Saturday and when it didn't arrive on Monday morning, I called and refused delivery. They still delivered the package while I was in Europe for a month. Now they're trying to refuse to refund my shipping as they claim it was delivered "on time". Only some serious aggravation and financial cost. My package was a GPS unit with a European map chip and I wound up having to spend a small fortune on car rental GPS units so I could navigate within several European countries.

Today, I took off work for a delivery I missed on yesterday, Aug. 24. I work for a great company, much the same as yours. A FedEx representative called me at home last night and scheduled a window of delivery. I set home all day today and your delivery person came to my house, never knocked or ring my door bell. After waiting for so long, I walked to my front door to find a tag stuck to my front door. That is not an attempt to deliver. People have their doors closed for security reasons. Despite what he may say, no one can say they made an attempt to deliver anything in that manner. I am totally upset about this and I plan to call the people that I ordered and request that they never use your company again unless you get this problem fixed.

The best advice I can give to those that use FedEx: Do not use FedEx service. Try to use other companies more responsible and serious.

I had Verizon ship out a replacement phone for me for an overnight Sat Delivery. Address was inputted wrong, fair enough people make mistakes. I called Sat to have the women update the address to reflect that there is in fact an apartment number. She updated the package and I waited for Monday to get my replacement phone. No phone. So I called again and the women tells me Oh the apt number was entered incorrectly - sure okay still being patient I ask that she please update once again with the correct number and that I have been waiting since Sat for a replacement for my phone.

Package delivered within 3 days on Friday afternoon (yesterday). I personally signed for it. The box was damp on the bottom and corner was wrinkled as if it had been dropped. I had ordered a student trumpet in its case for my son from a seller on ebay. Newspaper was packed around the instrument inside the case and also around the outside of the case in the box. The case seemed okay, but the finger ring on the part of the trumpet that stuck up highest had broken off where it had originally been soldered on. Looks like an easy (and inexpensive) fix on an inexpensive trumpet.

My documents packet was accepted as a International priority packet by Fedex in Chandigarh, Punjab, India. This packet is now untraceable and Fedex customer service doesn't have a clue as to where it is. I have contacted the place where this packet was booked and was informed that the packet is delayed and is in Delhi, India. He said that they don't know its exact location. There are no scans, except initial label generation, in the system when I try to scan this package on fedex.com. Fedex has an unreliable service.

I purchased a used computer. One week later, using the same box and protection, I re-shipped it from Chicago to Vermont via FedEx. Upon arrival the computer's screen had burned out. After having my claim denied because, "We inspected the shipment and did not find any evidence to indicate it was mishandled while in our possession" (other than the fact that it no longer worked). I called to dispute the denial. The person I spoke to actually offered to settle with me for half the value of the computer.

My medications are sent via FedEx Express. On the day I was waiting for them, they did not arrive. At 6:00 pm, I received a call telling me the driver took the package back to the station because he thought my address did not exist. In order to get my medications, I had to have a family member drive me from my home in Mexico, MO to the station in Columbia, MO (approx. 60 min. while in pain). Lisa, the FedEx rep, who initially called me and the same one who met with me at the station in Columbia, had me follow her into an office at the station to sign for the delivery. When asked why the driver didn't call the number on the address label to get directions, she replied that it was "a new driver".

Between the months of February and March of 2010, I was subdued by the FedEx/Kinko's of the Commonwealth of Virginia, City of Lynchburg in the United States of America. As cannulated and drained as I am, I want the drainage to be stopped, be reported to the recovery and reinvestment, and all the defrauders by authority abuse be brought to justice. FTC has clear and complete report of the incidence and MO told me to have an attorney ASAP.

I had an important shipment to be sent via FedEx on the 8th August, 2010. After organizing everything, I was assured it had been sent, and was advised to wait 2 days for tracking to show up on their site. Sure enough, after two days it was still not available. After chasing it for a further 2 days (does anyone in customer service actually care anymore? )I was told that it had 'just' been shipped. Not happy, but otherwise glad it was on it's way, I expected to receive the package in a further 2 days. My package did not arrive in 2 days, and seemed to take a rather obscure trip around the Asian continent.

You can always tell the quality of service you receive from a business by the effort of their lowest paid employee. In this case, maybe not the lowest but the average paid delivery driver. These are the people that have been given the task of finding & delivering customer goods; like any job it has it's good and bad days. However, they are the only employee that gets to see the customers' reaction when they deliver what seems like a gift one might receive on a holiday or birthday. Normally it's a reaction filled with joy & happiness, that a complete stranger shows up to give you something you've been waiting for, like a kid that can't sleep the night before Christmas Morning.

FedEx continues to leave deliveries at my front door rather than taking them around back (they can drive around, they don't have to walk) and leaving them on a covered patio out of the weather. Instead they leave them where they can be rained on or stolen. In the 5 years, I've lived here UPS has always delivered in the back. There is a sign in front and my address on the packages even say "deliver to back patio only." The FedEx drivers are either too stupid to read or just don't give a damn about service. Even their call center supposedly takes complaints over the phone but you never hear anything back. This company is one of the worst run in the country.

FedEx package sent to me with Saturday delivery requested. It didn't come. FedEx said they attempted the deliver, but no one was home. Baloney! I was there all day, waiting for the package. (**) **. I stayed at home Monday—still nothing. It didn't arrive 'til Tuesday.

My daughter sent me a package, Priority Overnight, tracking # **, from Charleston S.C. on Friday July 30,2010 to be delivered Monday, August 02, 2010. When she called me to see if I had received the package Monday night, I had not! It was very important that I receive it. It contained my key with the electronic door opener for my vehicle, the only set I have. She called FedEx and was told that they delivered the package at 9:30 A.M. Monday morning and it was received by the recipient. That was not true! I had waited all day for the package, did not even vacuum for fear I would not hear them. My daughter continued to call to try and locate the package and then was told it was left by the mailbox, which is a half mile to a mile away! Left on a street well traveled at a group of about 6 (six) mailboxes at the end of my driveway. My driveway is a dirt road that the driver didn't want to drive on. We drive in and out of it each day.

I shipped a package by FedEx to Apple Comp, using Apple's emailed label, on April 16. FedEx delivered it to Hewlett Packard. FedEx says Apple should pay because their label was wrong. Apple says FedEx should pay because they lost the package. I'm out $1100 for the malfunctioning brand-new computer that I was returning.

While traveling southbound on Illinois Tollway 294 (9:00 pm, 7/30/10), a FedEx ground truck tried to run me off the road. The truck was following me so closely that I could not see the front grill of the truck or the headlights. I tried to speed up to get away from him, but even at 70 mph, he stayed so close on my tail that I was sure he was touching my bumper! The lanes on either side of me were wide open, but he refused to go around me. As soon as I was able to speed up enough to get away from him and change lanes, he pulled up next to me swerving in and out of my lane and then flipped me off and was apparently yelling at me inside his truck. He then proceeded to do the same thing to several other drivers.

I called this morning at 8:40 AM to request that I pick up this package. CSR stated that truck was already loaded and they would make a redelivery to my home. Since they could not guaranty me the exact time, they said they would call the driver and took my phone number so they could call me. Then, I would have a window of approximate time for delivery so I could be sure to be home.

My wife brought an accordion and went to Fed EX for packaging the day before to get an estimate for the price based on weight and approximate sans box size. It was about $30. When My wife brought the accordion in for packaging, they put it in the bottom of the largest box they had then filled it with paper for a total cost of $90 and change! What they did was to inflate the cost by irresponsibly packaging into a container that would cost more money based on size. The issue I have with this is that their website specifically states that they would customize their packaging for odd shaped packages. It is Fed Ex package ****.

The FedEx driver delivered my package to someone, who as far as I am concerned does not exist, and insists that the package was delivered to the correct address when in fact it wasn't. No one was at the address when the driver delivered the package. My cell number was available and no one called me, apparently their tracing department is unable to have the driver come by my address and show me who the person is who signed for the package. There was no urgency to deal with my problem and the attitude was, "Well, the driver said he delivered it to the correct address".

FedEx in Lake Wales, Fl. never delivers. When I have called them to locate my package, they say a driver left a note on my door. I was home all day long. None ever came. This has happened several times. I asked Verizon why in the world they use people that never deliver. Then when I went to the store to pick my package up (which is everytime anything comes thru FedEx), they told me it was my responsibility to make sure they find my house. I never received a call. The Lady at the Lake Wales, Fl . FedEx handles people very rudely.

I bought some very expensive speakers, Atlantic Technology 8200 series, and had them shipped by FedEx from California to Texas. I had them insured for $6000, not enough for replacement but close, and FedEx damaged every speaker when they arrived. I called the FedEx office, explained what happened, and they stated they had to have the speakers picked up to be examined.

The FedEx driver destroyed a section of our fence in September 2008. On April 13 2009, a laptop was shipped out of Rockville, MD. It was an NMDS, National Medical Disaster laptop. My son had sent it when he worked in the flooding in Fargo, ND. The driver became frustrated because he wanted to squeeze his truck through our double gate. He stepped out and shoved a gate back with such force that it bent the hinges. I witnessed this. He still had to walk up the driveway. He left the package without waiting for the required signature and noted that the release was authorized. The agent in Atlanta customer service refused to do anything. They did give me the name of the driver and I found him to live close by.

I shipped some important documents for overnight delivery from Queens, NY to Manhattan (approximately 2 miles). The package was lost for three days and then turned up in Japan. After "expediting" it back to the US (Memphis, Tenn.) it was held up by US Customs for another three days. It finally arrived at its intended destination after eight days. That's lousy shipping, but they also have lousy customer service.

I build G Scale (1/24) model train bridges of aluminum and steel. I had sold a bridge to a gentleman in Wisconsin for around $162.00 which I also listed as the declared value. The bridge which was 6 feet long and disassembled for shipping at 4" thick of aluminum, cardboard and padding arrived bent in half and every piece of aluminum was broken in half! The box was also in shambles. The box was clearly marked "Fragile" and "Do Not Bend" which was obviously ignored. My customer called his local FedEx who arranged for pickup and inspection of the package about 6-8-2010.

I mailed a package from FedEx on 5-3-10 with a declared value of $7100.00. I purchased the declared value premium which was $64.02. Employee wrote jewelry across the top of the bill of lading. When the package arrived at the destination, the item was missing. Filed a claim with FedEx and it has been denied because of some statement on the back of the bill of lading that states other items listed in the current FedEx Service Guide. Which makes no sense? The individual at FedEx is Maxie **, 901-397-4555. Claim # 05265237434. Denial was provided on the phone, nothing has been received in writing.

I was told on chat on June 16th that the package would be delivered on June 17th and to check the computer update for the exact time of delivery. I gave explicit delivery instructions as well as recipient giving exact instructions to leave the package inside door. Number one, there’s no computer update, no one came to look at the notice from the recipient, still hanging on the door, no one came to deliver the package in Brooklyn, NY and was told two times that the delivery would occur and to check the computer for update. Nothing is being done for two days. They simply lied to me. And I spent about an hour in chat to verify they understood every word about delivery. Then simply nothing; no computer update, recipient's note was not even looked at, and no one cared a hoot about the delivery.

Very simply, I have used FedEx for 15+ years and my company has shipped thousands of packages flawlessly! My errors were sending, no signature required and forgetting to add apartment "H" for a recent package I shipped to, let’s call it 1018 E Whatever Street. You guessed it, FedEx. The driver delivered to 1018 E Whatever Street and decided to drop at apartment "E" even though no apartment was listed on the air bill! What is lost is my personnel check and unregistered gift cards. Everybody denies everything at Apt E, and FedEx blames me and gives me and the recipient the run-around. $35 to cancel my check and lost gift cards later, I get the invoice from FedEx for my priority delivery and all FedEx can say is, "It’s not FedEx’s fault, we delivered to the address you wrote, sir." But I never wrote Apartment "E" for better or for worse, I will switch to UPS based on principle!

I won a statue on eBay and paid $848.40 on April 13. On April 20, we received a FedEx door tag that said that we weren't home and they would try again tomorrow. I called to explain that we work until 5 pm. The rep said that since it was FedEx Ground, we couldn't schedule a delivery time but we could have the package re-routed. I agreed and gave them my work address. After typing all of that into the ticket, the rep paused and then simply said that my address wouldn't work since my name wasn't the one on the package. My husband was the listed recipient. I asked if I could provide my driver's license to verify the same address but she said no. I had to call back with my husband's work address.

I had a package shipped on May 26, 2010 from China to Honolulu, Hawaii. As of this complaint (29th), it has not and will not arrive until 1 June. I was told by representatives that it is sitting in Alaska but when I spoke to "Vise" on the 28th, she said it is being loaded on the aircraft and would fly out and arrive the next morning. None of which has happened, not to mention that I would have had to pick this package up. So not only am I getting overcharged but lied to also.

I could not find a place to send a compliment! Today I had tennis racquets being delivered to my house. It needed a signature, which I could not be home for. I stopped a driver near my work and told him that I couldn't be home for the signing and he emailed my driver that I needed it without signature. I went home to write a note for the driver with my signature and the FedEx driver showed up at my house while I was there. He said he received a message from another driver about my delivery. Great communication! Could have had some luck in timing, but from my perspective these are just great customer service drivers. I work in the service industry and I wish our company communicated this well. Find these two drivers and thank them again for me. Please let me know that they were appreciated today!

They picked up my package, never scanned it in, lost it. $200 of clothes, baby clothes and sentimental items. I filed a claim, complete with receipts after being on the phone with various customer service people for weeks. I got some ** form letter saying my claim had been denied, with no real explanation. Two hundred dollars, poof, gone. I have cried, because they were my baby's clothes, and new clothes and gifts I was sending to a friend in need. I feel like I have been robbed, and essentially I have. I am out money, and my dear friend is out a tremendous gift. It's heartbreaking and there was absolutely no sympathy/empathy from Fed Ex. I will never use their service again.

Same old complaint: you’re home to sign for package all day. Check tracking number out for delivery. Later that afternoon I checked again and it says, No home. Unable to deliver. Return on Monday.” I called FedEx and said I have been here all day. Agent tries to get in touch with the driver. It resulted to a day off of work to sign for a laptop computer.

Refer to tracking number 871683025262. It is regretted to inform you that staff took 8 days to deliver a most important document I send from Bangkok to India. The worst, even after it reached the local office, staff never bothered to deliver it at my home, just 2 Km away from [their] office. It was my minor son went and collected it, since no one else was to do that back in my home. Is that [their] working culture? If yes-then pathetic. I need [them] to take prompt action in this regard and must be informed me, failing which I will move with a litigation for breach of trust and inadequate service. My document was delayed to reach, hence I lost a promised job back at India.

Although a customer, using a drop box, enters a credit card number on the air bill, FedEx will not charge the credit card, instead sends the customer an invoice with an additional $10 'non-account billing charge". The customer service person informed that their credit card machine does not read credit card numbers well. They refused to reverse the extra charge. This has not happened once or twice, but it happens all the time. This is routine. FedEx wrongfully nets an extra $10 per package dropped in their drop box with a credit card number. If they cannot process credit card numbers, they should not ostensibly offer that service only to take an extra $10 from an unsuspecting customer.

This is the short version. There were lots of telephone conversations, the contents of which leads me to believe that my action of reporting a non-delivery, was unacceptable. A package was reported to have been delivered, but it was not. As luck would have it, at the time of the alleged delivery, I was at home. I tracked the package later that day, wondering it's status. At that time, I realized it had been claimed to be delivered. I immediately reported that it was not to FedEx. I received a call the next day, asking if I found the package, and then heard nothing further. The next week, I called FedEx and was told the driver said it was delivered: Case Closed. Details of the alleged delivery changed. The local supervisor determined I was lying. Unfortunately, I could not stop orders made also to be delivered FedEx after the fact. As a result, I had to stay home from work to constantly track and wait. I am supposed to trust that the driver, who did not leave a package, and who subsequently changed the delivery story, will in fact leave a package while at the same time, FedEx says that it can not trust that without a signature, on packages that don't require a signature, that I will acknowledge receipt. Golly, if they didn't have a problem not delivering when I was here, I don't see the problem in actually delivering when I am not here! They did it for years!

I had 4 boxes picked up in WV and shipped to me in OK where I have relocated. The boxes contained jewelry and a large jewelry armoire. I paid extra for declared value. One box was damaged which caused my armoire to be damaged and some jewelry to be missing. They did not put the correct declared on the proper boxes. I called the very next day and explained what had happened to one of the boxes. I was told a claim would be opened. I was also told I did not need the box or packing material. I was further told they would send a check for $100 plus the cost to ship that box right away and the rest of the claim would be determined later. They did everything they could to deny the claim and even decided not to send the payment they said they would. They were also very rude and nasty. This company needs to get better customer service and also needs to listen to the recordings they make when a person calls in with this kind of situation. I will never use this company again and I will be sure to tell every one I can get to listen about what happened to me.

The delivery man has delivered several times to Howard Johnson in SA, TX. Each time, he’s in a terrific hurry, angry at the world. He’s cursed HSK, heard and stays out of his way. The time before last had HSK stuff lots of boxes heavy. There are three 60-year-olds here, the paper said deliver HSK, not office. He got angry and threw our boxes in the truck. Dolly on top. Today, 5/5/10 at 10:55 am, he delivered more boxes to laundry can sign instead he told HSK to call me. Now he wants me to work.

My wife ordered a kidkraft kitchen set for my daughter's birthday. It was supposed to be delivered today. I keep tracking it online the whole day, then when I checked this afternoon. It said incorrect address recipient moved! I was disappointed because I've been waiting all day! No one knocked on our door! I tried calling their 1800 number but they said they gonna give me a call until this time 5:45pm their office in Fairfield is almost closed. The manager called us and said call their office back around 6-630 pm today because she can't get a hold of the driver and its like the driver is avoiding her call. How they gonna expect me to do the call when she's the manager that supposed to do all this BS. We keep trying to say to our daughter to wait for her present because of what happened to the package! We expect this to happen already because when we were in Hawaii we ordered an iPod touch from Apple and the driver didn't even make an attempt or an effort to knock on our gate. He left a tag on our gate 3x saying he missed us! We ended up picking the iPod ourselves! I would never want to do business with FedEx again!

I ordered from Biotin on 21 April and paid for two day shipping. My package has still not been delivered. The FedEx driver has the private code to enter my community and dare I say they had my phone number. They entered into their computer that my name was not on the security board on 26 April then on 27th. No call was attempted and my box was in the Oahu storage facility. I called for 4 hours straight and the 1800 rep refuses to let me speak to the Oahu facility. They said they will try to deliver my box again tomorrow, on the 28th, days after my scheduled delivery date. I asked for a refund of the $37.99 and Pam said that they can't, that Biotone needs to refund the fee. Why? They did their job!

Don't use FedEx--very poor service. If you are out when FedEx try to deliver a parcel, don't feel confident that you will know about it. I live in a block of flats with a security exterior door - very common for central London. If the delivery person cannot get to your postbox, they will try two very unreliable methods to leave you the card:

In February, I purchased a Ramsa mixer off eBay. It was shipped in a heavy duty case with foam packaging on all sides, and marked topside and fragile. Pictures were taken prior to handing it over to FedEx showing now damage. When it arrived, two corners were shattered and the steel arm rest bent. It had obviously been dropped on edge from many feet in the air.

My tracking number is **. It's 14 days that I have not received my product yet. I am told by FedEx Baku office that all the products have been delivered in Baku now, only the product is lost. It is the fault of the man who has shipped it. The product is missing in Paris and when it will be found and re-sent me is unknown. It makes me crazy. Please give me exact information. I understand you but you do not want to understand me. Please, please, please. I had it up to here. It is approximately 7 days I have been running around calling the office, writing messages but I do not receive any information without being told not to worry. I am under the pressure because I had promised someone this product. I do not know how much you understand me. Please tell me am if I am going to receive my product till 15 April or not? I have already lost my confidence in your responsibility. I am looking forward to your reply.

I called FedEx after missing their second attempted delivery to schedule a pick up time last Friday. Knowing that now they would deliver on Saturday, I changed my mind quickly and the customer representative felt annoyed yet lied to me that she cancelled the pick up and would get the last attempt of delivery the day after. Alright, the package did not deliver on Saturday and I thought they did not really make any delivery on Saturday so I waited over the weekend patiently. Not until the coming Monday (today), I tracked my package online and the package is on hold at a local office! How dishonest of their customer representative.

I was sent a package by a mortgage company, via FedEx delivery, which was never properly delivered and is lost. I have contacted both the mortgage company, who sent the package and FedEx, both of whom accept no responsibility for the lack of proper delivery of the package. This is a very important package and must be recovered immediately.

Yesterday, we were to receive a package and were tracking it when it showed delivered and on our front porch. We went to get it but there was no package. We started looking in the neighborhood and found it at house number 400; ours is 404. We still have not received a response from our complaint. About a month ago, we were getting a convection oven delivered by FedEx and it was on the truck to be delivered again. We were tracking the package, it rode on the truck all day and then was returned to the FedEx facility at the end of the day, to be delivered the next day. There was no satisfactory response from that complaint either.

Ultimate Arcade Bartop cabinet kit ($164.989) was shipped via FedEx. No package was delivered! I believe the driver has stolen the package.

I had a package scheduled for delivery to me on 4/3/2010. I double-checked in the morning and it did say the package was out on delivery at 6:59 am. So I waited at home for the whole day for the package. I put all other things off just to wait for the package. I didn't leave my home for even a minute. Then in the afternoon around 5pm, I checked online again, it said 4:41 PM, "Customer not available or business closed". I was at home for the whole day. Plus, that package didn't require signature at all!

I put an important bid for our company in the drop box near our office. I had arranged online for priority overnight delivery because the bid would be rejected if it did not arrive on time. The drop box shows that pickup is at 6:00pm and on that day it showed that it had not been picked up yet. The time was 5:15pm. The next day I started to track online and noticed no movement of the package.

I purchased a replacement bulb on eBay for my television on March 20, 2010. It should have arrived on March 25, 2010. I checked the tracking number and it was in Dupont on the 25th, on the evening of the 26th I called and they said that it had been delivered on my door step, I said that it had not, they said that they would contact the driver and that it should be resolved in 12 to 24 hrs.

FedEx driver of Mass. registration H63-522 raced through my neighborhood at approximately 11:20AM this morning. His speed was approximately 40 mph and he didn't even try to stop for the stop sign. The speed limit was 25 mph and his destination was the elementary school at the end of my street. Vision was poor and the weather was nasty. Your driver said he didn't see the stop sign so I wonder why he didn't slow down. By the way, just past my house the speed limit slows to twenty mph in a school zone and he must have known he was entering a school. I have an 8-year old boy who doesn't pay attention to vehicles. That's the reason the limits are slower there. Are your packages more important than my son's life? Does the company care more than the driver I confronted this morning?

I was denied of a legitimate damage claim. Consequences are loss of income, damage to reputation as eBay seller, and financial and emotional distress. The purchaser of the item was very upset, as it was a guitar which he was counting on.

They said the address on my package was incorrect. I confirmed with the company that sent my package and it was correct. When we called FedEx, we found out that the guy didn't know where he was going and so just took it back! Aren't the drivers supposed to know where they are going, be able to read a map, or use a GPS? So my package was delayed by 3 more days and all we got was that they were sorry, this was all they could do. Next time, I will not use FedEx, since you pay them for services they are unwilling to provide. Paid extra money for a quick delivery that did not happen.

I ordered a large package which I could not purchase locally because I have no way of hauling it. I took the day off of work today to ensure that I do not miss delivery. I heard a vehicle coming up the road, looked out the window and watched the delivery driver drove up my road, turned around in the circle and drove right past me, no stopping.

On January 4th, a package was shipped via FedEx to Cape Coral, Florida. According to FedEx website, it was delivered on the 5th. However, people at the address were saying it was never received. We have been back and forth with FedEx on this since January 7th. Finally, today in a conversation, it came out that the package was actually delivered to SW 57th Street as opposed to SW 51st Street. When the driver in Florida was contacted, he blatantly said it was irretrievable at this point. I can't imagine that no one would take the time to go back and check. FedEx is taking no responsibility for the misdelievered package. They are saying it looks like 57st Street. Now, who writes 57st Street as opposed to 57th Street. I keep telling them it is 51st Street and get nowhere.

On March 2, 2010 I received an automated message from FedEx Express at 8:02 PST. The message stated that a package would be delivered between the hours of 12pm and 7pm and that it required a signed receipt of delivery. This was a Nexus 1 phone for my son's birthday. I changed my schedule based on this phone call made by FedEx to be home for the delivery.

I am very upset! I sat at home, checked the tracking information on FedEx online, delivery was expected by 4:30 PM today, 03/02/2010! At 3:59 PM, there was a notice that delivery wasn't attempted! I didn't even receive the common courtesy of a phone call!

I wasn't important enough for their Boone, NC driver to deliver to me. I went in 14" of snow to care for my customers at my business. I found out via online tracking about 30 minutes before expected delivery, that I was disregarded, after sitting here waiting!

I was on my last 30 day grace period on my health Insurance. I have been a wreck for days. I have called them 6 times. I am livid and riled and sick.

After signing up with Amazon prime yesterday, I decided to order one of my client work orders from Amazon. During this order, they had an option for next day Saturday delivery, which is exactly what I needed, so I purchased. I also work another job at night where I get off at 4a m, so I decided to just stay up and clean my house, before you knew it was 3 pm and no FedEx. So, I decided to check the tracking on Amazon and noticed that FedEx said they tried to deliver at 11ish which is a "bold face lie". My son showed around 11 am and did not leave until 12ish headed for the Smithsonian Museum.

I could not get my phone from FedEx. They have the money I paid for the phone. I have made three phone calls to FedEx to arrange to get my phone from them and have gotten nothing but the runaround. Please send me my phone either through the mail or by UPS.

FedEx in Ukraine have not a post license that is why the parcel service is not preferable for them. They don't want to have a private person to deal with. They don't have even courier to deliver parcels. Receiver must visit their office to deal. FedEx must warn you that they have no post license in different countries and warn that the receiver will have a many troubles. Several times I could not receive the parcels sent by FedEx because they can not deal with private persons in Ukraine. FedEx takes the money for shipping. The parcels were returned to sender (second payment). So, you'll pay twice for one parcel which will not be delivered. You buy the troubles for your money. It resulted to about $500 lost because of FedEx’s deception.

I waited all day yesterday, the 15th, because they said my package was on the truck and would be delivered. They never came even though they said they were in the neighborhood at 1:22 or so. I had a note on the door that I was home and no tag was left that they were here. Now the package has been returned and I have to go through this whole affair again. My husband is in the hospital and I lost a whole day waiting for FedEx. This driver should be fired!

I am very dissatisfied with FedEx delivery service. I have been tracking a package that was scheduled for delivery on 1/12/10. I have noticed an "exception" was entered twice referring to nobody being home for delivery on a package that doesn't require a signature. We have been home waiting for this package (which does not require a signature and can be left). I have made several calls to FedEx in reference to the package and was assured it would be delivered and I'm still waiting. They were not sure why it wasn't delivered the previous day. I know the driver never attempted to deliver the package because we were home and secondly, they never left a slip either day that they claimed they tried to deliver. I called FedEx customer service again and asked to speak with a supervisor and was told that they were busy at the moment and would return my call in 15 minutes. Of course, that never happened.

I ordered a package on 2/9/2010, paid for one day shipping. It was shipped on 2/10/2010 and supposed to have been delivered to my home by 2/11/2010. Here it is, 2/12/2010 and still no delivery. I called and complained. I was assured it would be delivered by no later than 5PM today. Well, it's now 7:35PM. Nothing. Get this, the facility it's supposedly sitting at is only 35 or so minutes away from my home! Another FedEx man delivered another item today, who had a longer drive from his facility than the one that's closer to me. How funny is that? Why pay for one day shipping when you get it in the 5-7 day shipping? This is a joke! I'm a full-time student as well as a full-time mom. I paid for one day shipping because I needed the item quickly. Here I am now without the item needed past the time I needed it.

I have had dealings with FedEx twice, and so far FedEx has a perfect record of incompetence. The first time, my brother sent me a computer which FedEx just outright stole (when I lived in Louisville, KY), and of course the complaint got nowhere. This time, someone sent me an important document, but not worth stealing, so they just took it to the wrong address. I don't know why any one uses FedEx. They are nothing but thieves and punks. Do they just hire felons? FedEx can have one of their crooked attorneys call me, but I don't see why.

A Fedex truck came to deliver two packages and pulled up past our driveway into our yard. The truck ended up getting stuck and so he tried to turn around in our yard and got stuck again. My neighbor pulled the truck down the driveway with their tractor.

I was supposed to get a delivery Tuesday, 2/2/2010. I was called from 678 290-7047 for an apartment #. There are no apartments where I live. Promised delivery on Wednesday, did not happen. Thursday, 2/4/2010, I took off for delivery and it never happened. Lost days pay. Here it is Friday 2/5/2010 and I called at 4:33 pm because I still did not receive the equipment for my daughter to use for school. I was told the driver came at 9:57 am. Guess what? He did not ring the door bell and left a notice.

I shipped a Krell stereo amplifier in the original box and packaging as well as some extra bubble wrap stuffed around it for extra padding. The amp was insured for $1,800. It arrived damaged. It was dropped on one of the corners and is now useless. A claim was filed and it took them 18 days to deny the claim and close the case. They never called to explain anything. I just happened to log onto my FedEx.com account and notice that it had been denied on January 26. I am getting nowhere with them. They will not give me direct communication with the particular claims representative that handled the case.

On December 23, 2009, I sent a piece of coin-jewelry from Arizona to Oklahoma via FedEx overnight delivery with $500 insurance. The recipient told FedEx that the item had not arrived on 12/26/10. When I contacted FedEx, they said they would continue looking for the item only if I do not put in a claim. The online tracking showed the item still out for delivery. I called FedEx a few times over the next week, and they said they were still looking for the item, and the on-line tracking was still showing the item out for delivery.

A dresser, in a 100lbs box from Amazon.com, was supposed to have been delivered on 1/21/10 2-day Express. When I checked the tracking information, it showed it would not be delivered until 1/22 yesterday. When I arrived home from work at 5:30, I checked the tracking status and FedEx claims to have delivered the package at 11:48AM. I was home for lunch at noon and there was no package at my house or any notification on my front door. I called the FedEx 800 number and spoke to a rep explaining the situation. I told him that my next door neighbor had put a FedEx package inside my house, which had a notification on the front door and arrived ground, a lamp shade. The same next door neighbor was also working outside his house all day and only saw one FedEx truck, the lamp shade delivery.

I clicked the tracking link in my e-mail and it said that my package was delivered at 1:35 pm and was left at the front door. I was home all day and I would have heard the delivery truck in my yard and my dog would have barked. I filed a claim and supposedly the driver is going to call me about it. It is going on three days now and every time I call FedEx I am told that they are working on it.

On November 4, 2009, I sent photos/negatives of photos to my sister in the US. I sent it through FedEx. I received an Airway bill, and kept tracking the same online. On November 6, 2009, the package reached Alaska, and was held there. My sister inquired what happened to the package, and she was given a reason that the commercial invoice was unreadable, and cannot be released. We inquired on how the package will be released and FedEx Alaska required me certain forms. I have not filled out, nor signed here. These forms were supposedly supplied to me by the FedEx Tagaytay, when I made a contract with them to ship my goods. However, the same was not provided, nor was I informed the need to fill out the same.

I sent my computer to a friend to do some repairs and we used FedEx ground. The trip there was uneventful. The return trip however has been ridiculous. It shipped early Monday, Jan. 11th and was to arrive Tuesday, Jan. 12th. According to the FedEx tracker, it arrived in the Burlington, WA hub (which is 1/2 hour away from where I live) at 6:39AM and supposedly went out for delivery at 9:25 on Tuesday Jan. 12th. It never arrived and I continually checked the tracker until about 11:30PM to see if there was any info, but found none. The next morning when I checked, somebody had made a note that at 8:27AM on Monday the 12th, "Customer not available or Business Closed" delivery exception. Three things wrong with that: I was home all day, the time noted was almost an hour before the package was put on the delivery truck and the package did not require a signature to be delivered.

On Jan. 11, 2010, I shipped a package priority overnight from Spokane, WA to Carson City, NV and advised the receiver of the shipment. At 15:30 on the 12th of January, I was contacted by the receiver that the package had not yet been received. Tracking the package, I found that the package had been sent to the hub in Memphis, TN. I see no way that the package would ever arrive the next day due to circuitous route FedEx chose to send my package. It was a time-sensitive package which contained important documents which still at this time have not reached their destination. All this and a hefty rate to achieve a delivery time comparable to a USPS delivery. Time will tell if their claims office lives up to their promise to pledge of making restitution for not honoring their delivery promises.

I was expecting a package delivery by FedEx that never made it to my home. I received only one final door tag notifying me that the delivery guy came and didn't find me. I am pretty sure that the delivery guy never came for the two past delivery attempts. I never found those door tags. More frustrating is when I checked online that FedEx will attempt that final delivery. I left my work early to make sure I get the package. I was at home between 3:30 pm and 7 pm and never heard any door bell ringing at any moment. Not even a knock on the door. When I left home in the evening I found the famous door tag stating that they came at 3:48pm. I was at home waiting for it at that time.

I paid extra for 3-day delivery. First day, door hanger left. I called and requested a late delivery (after 4) next day. I was told that was not a problem. The next day, attempted to deliver at 11AM. Another call requested a new location to apartment complex office. The office staff told me there were no attempts to deliver from FedEx all day. I called and I was told there were going to be no more attempts. I cannot justify paying a cab $40.00 to pickup a package that I have already paid $47.00 for expedited delivery for. FedEx was extremely rude and told me I could file a claim for the package.

I ordered a package and it was to take 7 to 10 business days and this was in December. After 10 days, I haven't received it so I called the FedEx number and spoke to someone. I was told this package was sent to the wrong location and was to be back in my area a few days after that. I still as of Jan. 7, 2010 haven't received it yet. A complaint was filed and still nothing has been done. I recently checked the tracking on this package and it still shows my package is sitting in Indianapolis, IN. That date shows Dec. 13. Now, I just got off the phone with FedEx again and they told me that they will file another claim. I was also asked has anyone contacted me. I said no because they haven't. This is a nightmare and has caused a lot of problems for me. This is a Christmas gift and I haven't seen it nor has anyone tried to rectify the situation. I would appreciate if someone could call me and let me know what it is that I can do because I just can't see how this package has been missing. This was ordered the beginning of December and I haven't seen it yet.

I ordered some clothing as gifts for friends. I was waiting at home on the estimated delivery date. The driver never showed up. I called customer service, and I was told they were going to redeliver the next day. And I am waiting whole day today. It's 7:40pm now. The driver still didn't show up.