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National Debt Relief Reviews

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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 96 Reviews 18635 - 18835
    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 7, 2019

    The staff were very professional and knowledgeable. They helped make every step of the process easy. Very patience to answer every of my questions in a clear and understandable way. I will definitely recommend to others. Gave me some relief. Thank you!

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    StaffProcess

    Reviewed Nov. 7, 2019

    I feel he answered all my questions to be very best of his ability. He was very knowledgeable and helpful. I was not sure about signing up for the program at first but he made me feel good about making my decision.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 7, 2019

    Best customer services I have experienced in my life, really friendly and helpful. Very informative, they explained everything really good and showed every document to me before I sign anything, without doubt five star customer service, I’ll recommend to anyone who need the same help I did.

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    National Debt Relief
    Response from National Debt Relief

    Enrique, thank you for the endorsement. We really appreciate your taking the time to share your experience and we look forward to working with you.

    Verified purchase

    Reviewed Nov. 7, 2019

    You guys are amazing at explaining every step and reassuring me that you are here to help. Going through a divorce and accumulating debt while losing a portion of my household income left me in a bad position and my account was being siphoned every paycheck in order to keep the minimum amounts current but it felt like I would not be able to pay everything off in a long time. National got a plan put together for me in minutes and everything was set up and I felt free and back on track. I am beyond happy to start working with you guys and thank you so much.

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    StaffProcess

    Reviewed Nov. 7, 2019

    From my first contact with Aaron to my conversation with the Welcome team member I felt as though they understood where I was coming from and how important it is for me to get my finances back on track. Both agents were thorough in explaining how the program works and how it would take some time for the process to work. I feel like I can trust NDR to help me get to where I need to be. Thank you.

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    StaffProcess

    Reviewed Nov. 7, 2019

    Very professional and lucky I found this program. Helped with everything I needed and in a very timely manner. Marvo was wonderful and very easy and smart. Glad he was the one that helped me with starting this debt relief.

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    StaffProcessTransparency

    Reviewed Nov. 7, 2019

    Signing up with NDR for financial relief was efficient and as painless as possible with the assistance of Keith **, my account professional. Keith was knowledgeable and professional, while at the same time friendly and easy to communicate with. The process is organized and logical with clear expectations. Though I regret that I had to involve the services of NDR, I look forward to the resolution of my financial difficulties with the expectation of the assistance of Keith and NDR.

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    Staff

    Reviewed Nov. 7, 2019

    My experience with enrollment with National Debt Relief was smooth and simple. The agents were knowledgeable, thorough and helpful every step of the way. I feel informed and confident that they will help me every step of the way. I would definitely recommend National Debt Relief for anyone seeking debt relief assistance.

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    StaffTransparency

    Reviewed Nov. 7, 2019

    Very quick and professional, would recommend this organization to anyone. Everything thing is easy to understand. They explain how the debt relief works. Hopefully they can help me with success. Looking forward to working with them. The staff was very friendly and didn't judge me. Helped me understand my problem and the best way to get debt-free. I would recommend National Debt Relief to anyone who needs to get debt-free. Thanks.

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    Staff

    Reviewed Nov. 7, 2019

    I am very pleased with my progress by joining with NDR. The staff is knowledgeable, patient and courteous. All of my questions are answered; and they make sure I understand. I'm in great hands! I wouldn't be able to do it without NDR.

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    National Debt Relief
    Response from National Debt Relief

    We're happy to hear that you're happy with your progress so far, Cathy. We look forward to working with you to reach a brighter financial future.

    Verified purchase
    Staff

    Reviewed Nov. 7, 2019

    Eddie and Sheyre were both calm, polite, and professional through the entire enrollment experience. I would just recommend making sure that they are really conscious about the full social security number and precise spelling of the address. Overall, an excellent experience.

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    Verified purchase

    Reviewed Nov. 7, 2019

    Peace of mind. Haven’t officially started it yet. Just got signed up. But I am already feeling a lot lighter and more positive about my future. Ready to start my journey to get out of debt. Hoping it all works out.

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    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 7, 2019

    I am a new into the program and so far everyone I have had contact with was very nice. All the information was explained to me by Karter ** so that I could understand it. Karen ** called me from customer service to verify my information and she did a wonderful job of explaining things. I hope and pray everything else goes as planned.

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    Customer ServiceStaff

    Reviewed Nov. 7, 2019

    I was very apprehensive about making this move. So happy I did. I didn't feel embarrassed like I thought I would. Very warm welcome, kind, reassuring and knowledgeable from the start... I'm now content I made the call. Thank you to Andrew **! He was on point the whole conversation and thoroughly went over every step. I feel confident now. Thank you to all.

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    Customer ServiceStaffProcess

    Reviewed Nov. 7, 2019

    Am new to the program and am very grateful it exists. Due to exceptional customer service I have a clearer understanding how the program works and peace of mind. The road to clearing up my debts will be rough at first but with National Debt Relief I have peace of mind it's on its way to being resolved. Big thanks to George ** for doing an excellent job.

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    StaffProcessTransparency

    Reviewed Nov. 7, 2019

    Everyone very helpful I sure hope the process is just as easy. I feel a burden lifted off my back. If I look at the program 3 years is far better then 30 years. The program you offer was explained to me so I felt comfortable with my decision to enter the program. Thank you.

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    National Debt Relief
    Response from National Debt Relief
    Hi Karen,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    StaffProcessTransparency

    Reviewed Nov. 7, 2019

    I have been pleasantly surprised at the professional, yet caring manner of both the individuals with whom I have spoken. They completely explained the program to me and answered all of my questions - even the technological ones concerning how to do some things on the computer. They both went above and beyond their necessary assignment to help me enroll with National Debt Relief. Thank you so much for the peace of mind that you have provided.

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    Customer ServiceStaff

    Reviewed Nov. 7, 2019

    Gary ** helped me in a very professional manner and was very patient when helping me navigate my phone to complete the enrollment process. I am very satisfied with his manner and the way he helped me by answering all my questions, I give him a 10.

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    Staff

    Reviewed Nov. 7, 2019

    I completed the Welcome Call. The woman I spoke with was very knowledgeable. Although she spoke very fast and sounded like she was reading a script. She also could not help assist in completing my online portal, she pretty much told me that there was something wrong and someone will e-mail me to fix it later.

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    National Debt Relief
    Response from National Debt Relief

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. This is definitely not a usual occurrence for our company. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Nov. 7, 2019

    the customer service rep was very helpful with the process and answered all my questions. Sent me all the required documents I needed in order to finalize the process of enrollment. I would recommend the service. Thank you very much.

    Lisa

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    StaffProcess

    Reviewed Nov. 7, 2019

    I have spoke to 2 individuals regarding my debt relief. They both were very helpful and precise when explaining the procedures and application and what it involves. I feel a big weight lifted off my shoulders. The next 33 months will be difficult but it can only get better. Glad I found this program.

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    StaffProcess

    Reviewed Nov. 7, 2019

    NDR is being endorsed by BB. Love the help they gave me to enroll, very patient people. Ed never gave up on me and Javier. I am thankful that I decided to be enrolled in this program. Praying it’ll work well.

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    National Debt Relief
    Response from National Debt Relief

    Rosemarie, we look forward to working alongside you throughout this process. Some of our clients do experience challenges initially, but our Client Success team is here to help you with any concerns you may have. Please don't hesitate to use them as a resource when you need some direction. Thank you for taking the time to tell us about your experience so far.

    Verified purchase
    StaffTransparency

    Reviewed Nov. 7, 2019

    I would like to say thanks a lot. I was so happy, the staff are friendly and also explained all every step. I will tell to friends and my family. And I will never forget for this situation, because helped me for all. Thanks!!

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Nov. 7, 2019

    The process was easy, and they made sure to answer any of the questions that I had. I'm nervous, but they made sure to do their best to put me at ease. I really hope that the process continues to be this easy. I am mainly nervous about the need of a lawyer.

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    Verified purchase
    StaffProcess

    Reviewed Nov. 7, 2019

    I really appreciate how quickly National Debt Relief responded to our inquiry. Both of the ladies that help my husband and I enroll into the program were very friendly and answered any questions we had. I also appreciate how understanding and non judgemental the both were to our situation.

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    Verified purchase
    Transparency

    Reviewed Nov. 7, 2019

    Very precise and informed on the best options for my debt relief. Explains good and bad about debt options. Showed how to get out of debt with program. Very clear and concise. Will save money over time and lower monthly payments. Control savings account.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Nov. 7, 2019

    Was very impressed with my interactions with my counselor. Very informative, very professional, and very outgoing. Explained everything to my satisfaction. This program will be a life saver for myself and my wife. The stress was getting to be way too much. Thank you NDR!

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    Process

    Reviewed Nov. 7, 2019

    Just enrolled but everyone very helpful in explaining everything as far as the debt relief program and I am excited to start my way out of debt with the help of National Debt Relief and look forward to working this program so I may be debt free.

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    StaffTransparency

    Reviewed Nov. 7, 2019

    My experience was very pleasant, professional and well articulated. I trust the overall results will be a blessing to me and my family. All the representatives throughout this process so far have been knowledgeable and transparent which put me at ease to continue in this process of debt relief.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 7, 2019

    Everything was explained extremely well. I fully understand the program. Both representatives were very helpful, professional, and very pleasant to talk to. I'm looking forward to working with National Debt Relief to help me get my debt under control. The phone call was long, but that's because they went over everything very well.

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    Customer ServiceStaffProcess

    Reviewed Nov. 7, 2019

    I did a little research and figured out that National Debt Relief was the best one, so I chose them. I reached out to them and they told me what the process was and told me how long the program would take. The times I've spoken to people on the phone have been very informative. I felt trustworthy with them and I felt good about the program so I decided to enroll with them. The payment plan that I was provided with was good and reasonable. It takes time to get it done, but it's going well. So far, I noticed a few changes towards my credit rating. So, I stayed disciplined, not getting other cards, so I could get my debt cleaned up.

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    Customer ServiceStaff

    Reviewed Nov. 6, 2019

    The agents were helpful and knowledgable. I am satisfied with the service. The only thing that I didn't like is that I called Welcome Call several times and waited a while to speak with the agent. It was confusing because I wasn't sure if someone is going to answer it. Other than that I had a good experience. Thank you!

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    StaffTransparency

    Reviewed Nov. 6, 2019

    I was very satisfied with the people that helped me with my problem. They explained everything, made sure that I understood all the steps along the way. I should be debt-free in a few years. Thank you National Debt Relief.

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    StaffProcessTransparency

    Reviewed Nov. 6, 2019

    The entire process from initial inquiry (is this a program for me?) to finish was easy and provided me a great peace of mind. Jay was wonderful. He put me at ease and patiently walked me thru the process to make sure I understood the details. Highly recommend this service.

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    Staff

    Reviewed Nov. 6, 2019

    Everyone I dealt with was very courteous and very informative. They answered all my questions and put me at ease with any concerns I had. I feel like I can count on them to be there for me when I need them.

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    StaffProcess

    Reviewed Nov. 6, 2019

    The two representatives that I was dealing with were very knowledgeable and extremely professional. They were able to help me find much need support and answered all my questions and in the process some peace of mind while facing these difficult times. I would definitely recommend people I know if they are in need of your help. Again thank you.

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    StaffProcessTransparency

    Reviewed Nov. 6, 2019

    Both representatives were very thorough and polite. They explained everything perfectly and made sure I understood all the aspects of my program. They were both very pleasant to talk to and were not pushy and made sure that I knew that it was in their best interest to help me.

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    Verified purchase
    Customer Service

    Reviewed Nov. 6, 2019

    I absolutely enjoyed my phone calls with National Debt Relief. I look forward to working with everyone as well as making sure anyone else who I know that are having financial difficulties to come to National Debt Relief. I will also make sure the VA has the information so that they can better help people get to this service.

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    Staff

    Reviewed Nov. 6, 2019

    I feel so relieved after contacting NDR. The staff were very professional and understand my need. They were very helpful and always available to help the best they can. I will definitely recommend NDR to friends and family members that are struggling with debt.

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    Verified purchase
    Staff

    Reviewed Nov. 6, 2019

    I just got enrolled, hopefully everything goes well. They seem that they know what they’re doing. They were very nice and professional. I hope it resolve fast, I just want to thank National Debt Relief for their help, that way I can refer to another people that I know that they’re struggling with their debts also.

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    StaffProcess

    Reviewed Nov. 6, 2019

    Everyone was very kind, understanding and helpful. The process was very quick and easy to handle. Any questions we had were answered and everyone was always very patient. We finally feel like we can breathe again and move forward with our lives without the constant fear and struggle.

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    Verified purchase
    Staff

    Reviewed Nov. 6, 2019

    Jeremy was very patient, understanding, and not at all judgemental when I was dealing with some issues that was holding me back from finalizing my Debt Relief Plan. I was very stressed about the financial hardship I found myself in, and he helped alleviate a lot of that stress just with his understanding, patience, and reassurance that I can get through this. Thanks, Jeremy.

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    Customer ServiceStaff

    Reviewed Nov. 6, 2019

    The people that helped me over the phone and via email were great at explaining what was happening and was going to happen in the future. They showed great patience when dealing with me, as I'm not exactly a financially savvy guy.

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    Verified purchase
    Staff

    Reviewed Nov. 6, 2019

    Kyle and Sabrina were wonderful and very thorough when going over all the account info. It was a pleasure speaking with them! I am glad that Kyle kept in contact with me and help me take the plunge into becoming debt-free. Thank you both so very much!!

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    StaffProcess

    Reviewed Nov. 6, 2019

    Everyone I’ve spoken to is so helpful and understanding. This program is amazing and lifted a lot of weight off my shoulders. The portal is very easy to use and easy to make extra payments! Highly recommend this company to anyone looking to resolve debt!

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    Verified purchase
    Staff

    Reviewed Nov. 6, 2019

    I was treated with respect and they didn't make me feel bad for having to ask for help. I would recommend NDR to anyone. I am in the early stages of this process but am hopeful based on my experience so far that it is going to be affordable and easy to work with. I am an older person on low income, this is going to relieve a burden from me for sure.

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    Price

    Reviewed Nov. 6, 2019

    Justin was very helpful in walking me through the process of consolidating my debt to a more manageable cost, and allowing me to be debt-free at at reasonable time. Would recommend to anyone who needs help with their debt.

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    StaffTransparency

    Reviewed Nov. 6, 2019

    Very easy and fast in preparing me for the start of being debt-free. And Sabastion ** was a huge help and very kind and patient. Walked me through every detail and didn’t stress me out and give me more than I could handle. It was a great experience. Thanks.

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    Verified purchase

    Reviewed Nov. 6, 2019

    Okay, I'm out of debt, I wish these account should be solved and I do not open any more credit accounts. This will help me to build better credit score and stay away from debts. I'm happy and hope that I can find new jobs.

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    Customer ServiceStaffProcess

    Reviewed Nov. 6, 2019

    Owen ** was very informative with all the necessary information. It is scary to release our personal information like this, but he was comforting in the process. Elisa, customer service welcome rep was very kind and courteous. I hope this program will be as successful as they say.

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    StaffTransparency

    Reviewed Nov. 6, 2019

    So far very professional, and understanding and nice! They have explained everything very well. I am looking forward to working with them so I can become debt-free. Very patient. Thank you for helping us.

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    Staff

    Reviewed Nov. 6, 2019

    I feel like a weight has been lifted off, and the gentlemen that helped me, Bryan and Antonio were both very kind and non-judgmental. I appreciated them very much. They were professional and courteous. It feels good knowing that they are on my team.

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    Customer ServiceStaff

    Reviewed Nov. 6, 2019

    So far, my experience with NDR has been positive, mainly due to the empathy, professionalism and expertise shown by Cierra **. She clearly understands the catch twenty some of us are in financially and is reassuring with her words and expressions. She represents your company well and I pray that my experience moving forward is equally exceptional. The young lady I spoke with for my Welcome Call was very professional and efficient.

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    Staff

    Reviewed Nov. 6, 2019

    I have no idea how east and fast it is to resolve my years long of suffering. Excellent, Fast and Very Professional People. If only people with financial problems know that there is a light at the end of the tunnel. I truly salute companies creating solutions and helping real problems in the society. Kudos to National Debt Relief.

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    Customer ServiceStaff

    Reviewed Nov. 6, 2019

    my call was very helpful; made me feel at ease; all of my questions were answered, I felt comfortable with my decision to start my relationship with NDR. very friendly, very understanding; knowledgeable; very prompt with any request I made.

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    Staff

    Reviewed Nov. 6, 2019

    I would highly recommend National Debt Relief to anyone seeking help with negotiating with creditors. The service I have received has been so friendly and helpful. Everyone with whom I have dealt has been very non-judgmental and kind in a situation which, for me, could have been very embarrassing. A HUGE thanks to all of you for your assistance and kindness!

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 6, 2019

    I was told to offer feedback, originally the person who made contact with me didn't get back to me for over 24 hours (Destiny **). So I contacted someone else Manwa and she was on top of things and communicated very efficiently. Emailing your customer care team at success@nationaldebtrelief.com on the other hand leaves something to be desired. I asked them a question after receiving an email from them and had to end up calling to get my question answered. Other than those little hiccups everything else has been awesome and I am eager to get going in the program and graduate soon.

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    Staff

    Reviewed Nov. 6, 2019

    This really sounds good to me. Hope it works as well as it sounds. Am very hopeful. Everyone that I have talked to was very nice & very well versed on the subject. They talked a good story. Thank you for all your help in making my life easier.

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    StaffProcess

    Reviewed Nov. 6, 2019

    Chantel was amazing and very knowledgeable about the program. Despite being under the weather she maintained her composure and it did not waiver her drive to assist us. She answered all of our questions and was very professional! Thank you for all of your help!

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    StaffProcess

    Reviewed Nov. 6, 2019

    Sean ** was wonderful in helping me through this process. I was uneasy about it at first but he really helped me feel comfortable and helped me through a very difficult time in my life helping me figure out my financial issues and what I could do to get out of debt faster.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 6, 2019

    The team did an excellent job with my account. For example, my creditors were a mess and gave us a hard time and the negotiation team persisted in locating the account until we’re able to get a hold of someone. The negotiation and the client success teams kept communication and transparency of the process. They communicate timely and help me a lot in this difficult process.

    Thanks so much,

    Maria

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    Staff

    Reviewed Nov. 6, 2019

    They were both courteous and kind and understood my situation and what I needed to do to better my financial position. Excellent and compassionate people from the start in understanding what I needed to do so I can get myself back on my feet for myself and for my families well being.

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    StaffProcessTransparency

    Reviewed Nov. 6, 2019

    Nothing more to add other than saying the 5 star experience said it all. Would recommend it to all who need help. The settlement program was far more than I expected, and to my satisfaction. The gentleman I spoke to walked me through each step, and even helped me with understanding my own computer. Thank You.

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    Customer ServiceStaffProcess

    Reviewed Nov. 6, 2019

    Great customer experience. Always asking if there are any questions in regards to the subject being discussed and answering any questions I had in a way I was able to understand. The representative was also respectful and patient throughout the process.

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    Customer ServiceStaff

    Reviewed Nov. 6, 2019

    I've been working at a job, and then I transitioned into another one. So, I went from an hourly pay base to a commission-based pay. National Debt Relief is helping me to consolidate and get things paid off. But it's just with the new settlements that they're doing, and they're requiring additional deposits. If my money is going towards that, then it's making it harder for me to pay other stuff because I've just been behind on everything.

    I started with my deposit of 386, and then they came to another settlement where on top of the 386, they'd have another 127. And then, they just came out with another one. That was on top of the 386 and the 127, you're gonna have to do 140 to 150 something. So, the rep was telling me that I'd be paying out 700 and something dollars five days before I gotta pay rent, which is 1,500. And I'm really struggling with that, so it's making things harder. I'm contemplating on just filing for bankruptcy, but I can't because I need my car, and I need other stuff.

    From what I see, they're doing everything that they can, and everything is working out on their end. It's just really hard on my end to go with what they're doing. I've been in the program for at least a year now. Their reps have been good. They all work really well with me. They're always up to par on everything and reaching out on email, phone calls. Any time they come across something, they definitely let me know.

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    Staff

    Reviewed Nov. 5, 2019

    Amanda ** and Danielle ** were both amazing! Very thorough and pleasant to speak with. They were both kind and considerate. A pleasure to work with! I recommend their services to anyone and look forward to working with this company.

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    National Debt Relief
    Response from National Debt Relief

    Maria, thank you so much for telling us about your experience! We'll make sure to recognize the agents who assisted you and we're sure they'll be thrilled to hear that you mentioned them. Please let us know if there's anything we can do to help make your time with us as productive and pleasant as possible.

    Verified purchase

    Reviewed Nov. 5, 2019

    I kept putting off this step but I realized that it was the only way to get out from underneath the mounds of debt I had accumulated since my career change and unexpected medical bills. Look forward to starting over financially much smarter than before.

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    Customer ServiceStaff

    Reviewed Nov. 5, 2019

    Updated on 09/11/2021: I checked a lot of reviews online and National Debt Relief had the best. Everything was a lot simpler than I thought it would be and they were able to do everything much faster. I thought it would be a drawn-out process but it wasn't. I'm getting ready to hit one year in National Debt Relief's program. Working with them has made everything a lot easier.

    Original Review: I loved my communication with my first rep (I believe it was Taj). He was very informative. My welcome call rep spoke a little fast and I couldn't understand her. But she was very nice. I stopped her a few times but I was a little too embarrassed to admit I couldn't understand her because her voice was too low.

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    StaffProcessTransparency

    Reviewed Nov. 5, 2019

    Roger ** was very nice and very patient. He explained the process very well. Everyone I talk to was very helpful. I hope this process goes smooth as well as the sign up went. Everyone was very encouraging and very genuine.

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    Staff

    Reviewed Nov. 5, 2019

    Experience was great, very helpful and patience, very formative and polite as well. That is nice in today's world. I would definitely recommend this program as it will help greatly if in need to recognize that you are over your head in debt.

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    StaffProcessTransparency

    Reviewed Nov. 5, 2019

    I picked the right people to work with. I don't regret choosing them, I have confidence in this process. I have some experience to judge from and I can tell they are legit and they didn't oversell me. They were clear and fair and inspired my trust.

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    StaffTransparency

    Reviewed Nov. 5, 2019

    I called to get my finances in order and spoke with Erica **. She was so professional that I was talking to a friend. Took her time to explain everything and answered all my question. The same goes for Wayne **.

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    StaffTransparency

    Reviewed Nov. 5, 2019

    Had a positive experience, everything was explained and they were very helpful. Everything done in a timely manner. Would recommend to others who need help in the same situation. They helped me with the documents and navigating the forms online.

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    ProcessTransparency

    Reviewed Nov. 5, 2019

    Process went smoothly for registration. Ari was very helpful and talked me through everything. Time will tell how it goes, but at the sign up time, I am pleased with the process. Transparent and well explained.

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    Customer ServiceStaffProcess

    Reviewed Nov. 5, 2019

    Both Daniel and the welcome call were both very professional and helpful. I appreciated their knowledge of the program and willingness to answer questions and respond quickly. I would recommend both to any friends who inquire about this program as well as NDR itself.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 5, 2019

    UPDATED 10/20/2020: It was easy to check back on the status of my enrollment with NDR. It's good to see my status and their updates. I've emailed them a couple of times with questions and they responded promptly. With their program, I've experienced less stress.

    ORIGINAL REVIEW: NDR was very meticulous in explaining every facet of the program and was very helpful in answering all of the questions I had. They were friendly and respectful of the situation I was in and I felt very relieved after we finished getting the program started.

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    ProcessTransparency

    Reviewed Nov. 5, 2019

    Paige was very helpful with all the questions I had regarding this process and what to do with my current loans. I appreciate that she makes sure to explain what everything is so that this will be successful and I look forward to this program.

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    StaffTransparency

    Reviewed Nov. 5, 2019

    Servicers were clear, concise and helpful and willing to work with your situation and are compassionate to your needs. They have helped me around my work schedule and allowed me time to work at my own pace. Their balances are reasonable and I would recommend if I need to in the future.

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    Customer ServiceStaffProcess

    Reviewed Nov. 5, 2019

    Very easy to follow and knowledgeable staff. Very helpful and was a very easy process. They were able to respond with an offer the same day and had me completed on the process within an hour. Looking forward to the debt freedom.

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    ProcessTransparency

    Reviewed Nov. 5, 2019

    I was overwhelmed with my credit card debt with a decrease in my retirement income. National Debt Relief was caring and explained the process in very understandable language. They helped me review my options and make the right choice for my situation. I am very grateful.

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    Staff

    Reviewed Nov. 5, 2019

    I want to first Thank everyone who helped get started on my way to become debt free. My dealings with Marisa ** were very thorough and she work very hard to help me gather all the necessary information needed to complete my application and made me feel better about my situation. This process took a little time, but that was necessary to get everything I needed completed.

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    Staff

    Reviewed Nov. 5, 2019

    Very professional. Very efficient and relatively quick in processing account. The folks we spoke with were nice, non-judgemental. National Relief has good reviews and high ratings etc. Adam, the first representative we spoke with executed the steps and outlined them very well. What Adam stated was what was actually done.

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    Staff

    Reviewed Nov. 5, 2019

    Friendly, informative and overall awesomeness. Thank you very much for your help. So much appreciated. Love your service. I wish I knew of this service and National Debt Relief years ago. It could have saved me from bankruptcy. Thanks once again. Marla

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    StaffTransparency

    Reviewed Nov. 5, 2019

    My experience with NDR has been very easy to understand and navigate. Both agents I dealt with very upfront and very clear and precise. I would recommend NDR to any of my friends that need help with their financial needs.

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    Staff

    Reviewed Nov. 5, 2019

    The faculties were so professional, they answered all my questions and they helped me on my debt. Now I am so much relieved. I can't wait to see the outcome of what I have accomplished by them. I am looking forward to have the best Christmas. Thank you.

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    Transparency

    Reviewed Nov. 5, 2019

    Both Joshua and Calecia were very clear, precise, enthusiastic, professional and above all, willing to help us. Joshua was especially attentive which is what I needed and it frankly made me feel better about doing this. What consummate professionals you have!!

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    National Debt Relief
    Response from National Debt Relief

    Nedra, thank you for taking the time to leave a review; our agents were thrilled to learn that you recognized their hard work and professionalism. We want to ensure that you're comfortable and feel reassured as you undertake this process. Please let us know what you need and we'll do our best to accommodate you.

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    StaffProcess

    Reviewed Nov. 5, 2019

    Mr. Edme ** help me through the process, he was very helpful and I thank him very much. I will definitely send more clients and I hope that everything works out. I will do my best to make my payments every month on time.

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    StaffProcessTransparency

    Reviewed Nov. 5, 2019

    Everyone was very helpful in explaining the program and answered any questions I had. They went over all of the accounts agreements forms and checked what I owed with each account. They explained how they would be able to help me and how long it would take me to be debt-free.

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    Staff

    Reviewed Nov. 5, 2019

    We are so happy and thankful for Antonio DaSilva and NDR for helping us with our debt. It is a tremendous sense of relief to know that there is light at the end of the tunnel. These people are very understanding and they are on your side. Thank you so much Antonio and NDR.

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    Customer ServiceStaff

    Reviewed Nov. 5, 2019

    I love the great customer service and this company's extraordinary performance in taking the extra mile to help their customers. Their welcome call continues to prepare you in becoming debt-free. Greg ** is awesome and goes above and beyond to get the job done. Thank you!!

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    Customer ServiceStaffProcess

    Reviewed Nov. 5, 2019

    I felt very comfortable speaking with the representatives. I receive all the answers to the questions I had. At first when coming into this and trying to learn more about this program I felt at ease. Before speaking with any one I felt like I had this big burden on me. They reassured me everything with work out fine. I look forward to working with everyone here until I'm done with the program. I wouldn't hesitate to call. Thank you.

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    StaffTransparency

    Reviewed Nov. 5, 2019

    Good experience overall. When Daniel got a little fast for me I let him know and he would make sure I was pretty clear then move ahead. This is a very stressful situation and he was polite, answered all questions and very professional.

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    Transparency

    Reviewed Nov. 5, 2019

    They are prompt at responding, so far, very understanding and knowledgeable. They are very clear on what their services are and that they receive no fees prior to a settlement. I just entered the program and am hopeful they will be able to handle our debt reduction swiftly.

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    Customer ServiceStaff

    Reviewed Nov. 5, 2019

    Very Helpful and friendly Diana answer all my questions. I’m very happy with it. I really recommend this program, customer service has been good. They work with you and very easy to reach. Really good experience. Thank you for your help.

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    Reviewed Nov. 5, 2019

    I thank God for finding NDR Services. They are about to save me approximately $600.00 per month for 39 short months. Only time will show just how much I will save at the end of my contract? Thank you, Bill

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    National Debt Relief
    Response from National Debt Relief

    This is great to hear, William. We certainly hope the monthly savings will help relieve any stress you might currently be experiencing. It sounds like you're new to the program, so we'd like to say, "welcome" again. Please reach out if you ever have questions or need to review the program in further detail. We wish you the best of luck!

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    StaffProcess

    Reviewed Nov. 5, 2019

    I had the 2 most helpful employees get me enrolled and welcomed into this program. I was so very comfortable with them that I mentioned to a family member if she was going to consolidate this would be the company to go through.

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    Customer ServiceStaff

    Reviewed Nov. 5, 2019

    Great experience. Everyone was very nice and considerate. I would recommend my friends to this firm if they needed help with debt consolidation. I look forward to working with this firm. My husband was really pleased with the experience that he heard on the phone.

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    Customer ServiceStaffProcess

    Reviewed Nov. 5, 2019

    Both Bernie and Jay were fantastic. Bernie helped me with the entire process from beginning to end. Jay helped with the welcome center call, and he went through everything I would need moving forward. They were both a big help and a pleasure to work with.

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    National Debt Relief
    Response from National Debt Relief

    David, thank you so much for telling us about your experience! We'll make sure to recognize the agents who assisted you. Welcome to the National Debt Relief family! Please let us know if there's anything we can do to help make your time with us as productive and pleasant as possible.

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    Staff

    Reviewed Nov. 5, 2019

    We are excited to put our debt behind us and move forward debt-free. We made some mistakes along the way but with hard work and the successful team at National Debt Relief we will overcome. We fully plan on following the plan to a tee.

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    StaffProcess

    Reviewed Nov. 5, 2019

    Everyone was very nice, the process takes a very very very long time but I understand why. I am excited to begin the journey on becoming debt free and I'm thankful to have a company like this take care and pride in doing it.

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    Staff

    Reviewed Nov. 5, 2019

    Everyone who I had the pleasure of contacting me was very professional and answered my questions all was very helpful. I rated this company a five star because the staff was very knowledgeable and professional. I want to thank you for you assistance.

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    StaffProcessTransparency

    Reviewed Nov. 5, 2019

    I spoke with Kirk and he was very nice and understanding. Kirk took time to explain the entire program, how it could help me and made sure that I understood what I was signing up for and wanted to make sure I knew how much they could help me along with the impact this program can have on my credit.

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    Transparency

    Reviewed Nov. 5, 2019

    National Debt Relief had a better offering than what was going at the time but I’m not too sure about the company right now because I’m not seeing much movement on my existing debt. Also, there are some other things I’m not exactly thrilled about with them. One of the biggest things that I found so far is that they started out with one rate and then by the time they negotiated the first set, they needed to do a very large lump sum deposit before they could get it started. Then a couple of weeks later, it’s the same thing. The deposit may be down a couple of dollars and then a month later it would be the same thing. I kept having to say that I couldn’t do it. It has been frustrating.

    I came to them because I was struggling with the debt and I needed a better way to pay it. I’m already over whatever I was spending to pay off the debt at minimum rate. It wasn’t explained very well that there may be additional deposits required. It was more like a throwaway that it may happen, but it happens every time. So, it should be very transparent. It’s not gonna be a very cost-effective solution. They are not very transparent with their rates upfront too. In my account, $20 goes to my debt and the rest of the several hundred dollar payment is gonna go to them. I’ve been with NDR for almost a year and I’m watching my credit rating go down while they’re negotiating the debt. So, it’s not really helping me too much. I’m not seeing much benefit with them.

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    Customer ServiceProcess

    Reviewed Nov. 5, 2019

    I looked at a few companies and then, an acquaintance of a friend had gone through National Debt Relief, which made me decide to go with them. The customer service was awesome, and they were always there to help answer questions and help me through the process. They were off a little on the timeline but I'm still satisfied. I probably have another year and I'll be done with the program. It was a lot easier and less stressful than what I anticipated. It was a smooth process and NDR took all the worry out of my hands.

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    StaffProcessTransparency

    Reviewed Nov. 4, 2019

    Both of the people that helped me were very courteous and thorough. I appreciate both of them. Everything was very easy and explained very well. I was explained the whole process very well and have a full understanding thanks to your employees.

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    Process

    Reviewed Nov. 4, 2019

    I am really nervous about this whole process. I keep wondering if it was a mistake or not. But Qwan didn’t make me feel embarrassed about my debt. I’m still really nervous about this whole process but being able to ask questions has helped.

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    Customer Service

    Reviewed Nov. 4, 2019

    Very helpful customer service with a great matter. Thanks to Imani ** for all your best walk me through the service that I really needs. Thank you all very much for trying the best helping out peoples with debt burden like me. I thank to National Debt Relief Program.. :)

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    Staff

    Reviewed Nov. 4, 2019

    I love how detailed they are and very friendly. They are also very professional. I was referred by my husband Tomas and he also has had great experience. I would most definitely recommend this for everyone that is in need of help.

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    Staff

    Reviewed Nov. 4, 2019

    They were very helpful, thanks a lot. I needed relief from my debt and I am getting that with them. I am very relieved to have the help I really needed. The team was very pleasant and helpful and answered all of my questions.

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    PriceStaff

    Reviewed Nov. 4, 2019

    I just enrolled into the program and so far everything was fast, simple, easy and affordable. The enrollment process was very easy with assistance from the team. I'm very excited to be a part of the National Debt Relief family. They really are life savers.

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    Staff

    Reviewed Nov. 4, 2019

    I actually had a very good experience. I spoke with Karlton ** and was nervous to begin with but felt at ease at the end. Karlton assisted with every aspect and was courteous and understanding. Thanks for your assistance in my hardship.

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    Customer ServiceStaff

    Reviewed Nov. 4, 2019

    Everyone at National Debt Relief was very informative as well as personable. This was a very hard call for us to make, and we are excited to be debt free in 5 years!! Thank you National Debt Relief for all of your help!

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    ProcessTransparency

    Reviewed Nov. 4, 2019

    Christina and my CSR were wonderful at easing my mind with any questions I had throughout this process. Every aspect of my situation was made completely clear and all of the options I had at my fingers to help take the steps towards debt relief were explained thoroughly. I highly appreciated the time each of these ladies took to make sure I was making the right choice for myself financially.

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    StaffTransparency

    Reviewed Nov. 4, 2019

    Very easy to listen and understand. Both representatives were very pleasant and walked me through. I would recommend your service to my family. Just knowing I will have this debt one and the amount of money I will save is a blessing.

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    StaffProcess

    Reviewed Nov. 4, 2019

    Both individuals I spoke with regarding the process for becoming debt free with NDR were both respectful, compassionate and very knowledgeable. They answered all the questions I had and helped assure me that it's okay to ask for help when there seems to be no way out.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 4, 2019

    Good services and fast. I made the call and was surprised at how easy it was to get help. The staff appeared to care and were very thorough and clear about all options. At this time I feel like there is relief in sight.

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    StaffProcess

    Reviewed Nov. 4, 2019

    My experience thus far has been good. I have only just begun the process, but am satisfied with the info provided by Cathy **. She has answered all of my questions with knowledge and speaks with kindness and understanding. I hope this is the right choice for my family to gain financial freedom from the credit companies that my husband and I are dealing with. I look forward to depleting all of our debt and moving forward with life.

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    National Debt Relief
    Response from National Debt Relief

    Stephanie, thank you for taking the time to leave a review. We know the initial stages can be a little uncertain. We understand that you'll have doubts regarding whether you made the right decision or not. This is normal and we'll do everything we can to help reassure and encourage you. We know you'll have questions once the process really gets underway so we encourage you to contact our Client Success agents whenever you need clarification or updates. Thank you for recognizing our agent Cathy's efforts as well! We look forward to partnering with you to resolve your debts.

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    StaffProcessTransparency

    Reviewed Nov. 4, 2019

    Diana ** walked me through my options and explained every step to me clearly and efficiently. She was exceptionally friendly and understanding and made the entire process super easy. She walked me through each section of the agreement form and ensured my ultimate decision was one that would benefit me.

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    StaffProcessTransparency

    Reviewed Nov. 4, 2019

    Once I made the decision to rectify my debts, I looked up the top debt consolidation programs and picked the #1. My experience so far has been extremely good. I have dealt with 2 counselors both of which explained the process in detail. I am pleased with their explanations and professionalism and look forward to rectifying my accounts.

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    StaffProcessTransparency

    Reviewed Nov. 4, 2019

    Thank you. Very helpful so far. Jennifer ** was very professional and explained every details, I will definitely recommend the firm. Great relief, hopefully every thing will work out as they said. I went online and every things was easy. It took me about thirty minutes to finish all the process. Now I can live with no worries.

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    Staff

    Reviewed Nov. 4, 2019

    Charlie ** was excellent and was very helpful. He definitely helped put my mind at ease. I will be referring friends and family to this service. I can't wait to pay this off and this program is definitely the way do to just that!

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    Staff

    Reviewed Nov. 4, 2019

    I was super happy with how kind and professional everyone I talked to was. I feel very confident in my pay off and becoming debt-free. Not only do I feel like I am set up for success but also that I know how to avoid future pitfalls that could put me back in debt.

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    StaffProcessTransparency

    Reviewed Nov. 4, 2019

    The people that talked to me about the program were very helpful, thorough, and made this process clear. They explained the answers to all my questions and made me feel confident that I could complete the program - although it would not be easy.

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    Customer ServiceStaff

    Reviewed Nov. 4, 2019

    So far I've had a great experience as far as customer service goes. Both people I've spoken with have been very helpful and informative, and have answered all my questions clearly and fully. I appreciate the opportunity to work with Oscar more in the future also.

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    StaffProcess

    Reviewed Nov. 4, 2019

    I was very well treated and informed about my debt resolution. It was very professional and courteous... Chad ** was a very helpful and knowledgeable associate. All of my interactions with him were very professional and productive. The process was easy and pretty much self-explanatory.

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    Customer ServiceStaff

    Reviewed Nov. 4, 2019

    Honestly I was super nervous to start this program but after having help from Kishan and the guides at the welcome call center I am seriously so grateful to be a part of this program. They helped with all my anxieties and worries and made sure that I know exactly what to do going forward and I feel prepared and I feel like I know how to help myself out of the situation. Finally very very very grateful that I got to interact with these two people.

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    Customer Service

    Reviewed Nov. 4, 2019

    I am thrilled with the level of customer service I have received since I enrolled in the debt relief program. I have had to call for assistance with a credit card company calling me at work. The guidance was great and I felt empowered to take care of the matter. I am excited to see my debt reduce once I have funds accumulated.

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    Staff

    Reviewed Nov. 4, 2019

    Great service. Very helpful. Peace of mind in debt relief. I can see a debt free future and better affairs. The service personnel were great and knowledgeable. I would recommend to others with similar problems. Thanks to all involved. Thanks again.

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    Staff

    Reviewed Nov. 4, 2019

    It was easy and stress free as it could be. They were very helpful and friendly. I would recommend them to others. Thank you so MUCH for helping me. I was so stressed out and losing sleep over the bills I owed and didn't know where I was going to borrow the money from each month to make ends meet. You are doing a WONDERFUL thing for people in trouble.

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    Staff

    Reviewed Nov. 4, 2019

    Everyone I spoke with was nice and courteous to me. They answered my questions and concerns so that I could understand them. Everyone was very professional. I would recommend this company to anyone that needs help with their debt relief from credit cards.

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    Staff

    Reviewed Nov. 4, 2019

    I first talked to Kyron **. He was pleasant and spent a lot of time talking to me, asking questions and trying to understand as much as possible about my situation. The next day, I spoke to Javier **. He was pleasant also and answered all my questions to make sure I understood all parts of the agreement.

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    National Debt Relief
    Response from National Debt Relief
    Hi Craig,

    Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.

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    StaffTransparency

    Reviewed Nov. 4, 2019

    During the enrollment process, the reps explained and emailed to me some paperwork to sign. The rep was very explicit and nice. She walked me through everything so, I had no problems. I'm still making payments but it’s easy to do it on a monthly basis, especially when I'm not working and I get a very little money.

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    Customer ServiceProcess

    Reviewed Nov. 4, 2019

    There are still two credit cards that National Debt Relief has not been able to deal with and right now, I'm giving them $259 a month. They’re paying a portion of $10 and some cents a month to this creditor, which makes no sense to me. I would think they would take their fees and pay the majority of it to the credit cards that they’re trying to pay off. They drag those out so long and I would like to see them paying it off sooner. They’re always telling me that if I can pay more, they can do this or that. If I could pay more, I would’ve paid off the credit cards. It’s pretty simple and there’s a reason I engaged them. It was what they told me I have to pay a month and they paid off two credit cards in the year and a half that I've had them. One was 500 and they settled the other.

    I'm not super happy with National Debt Relief because I thought once they got paid off, they would come off my credit report and that is not the case. I called the other day and I talked to somebody and they said they should come off. I still have another year and seven months with the program and there’s nothing I can do about it. I can't give them any more money.

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    National Debt Relief
    Response from National Debt Relief
    Hi Susan,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

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    Staff

    Reviewed Nov. 3, 2019

    Everyone I spoke to was very pleasant and helpful. Que really made me feel at ease. He took away all my nervousness and stress. He was a pleasure to speak with. I would recommend National Debt Relief to everybody I know.

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    Customer ServiceStaff

    Reviewed Nov. 3, 2019

    The day that I called I almost immediately was taken care of. The gentleman who I was speaking to took matters into his own hands and knew that he could help us. After he described what needed to be done and how the plan worked we were overwhelmed. We chose to go ahead with the procedures because it would help us tremendously. This gentleman was very Knowledgeable.

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    Customer ServiceStaff

    Reviewed Nov. 3, 2019

    The enrollment with NDR was stressful. It wasn’t necessarily bad for those kinda under the gun. What happened to me was I was laid off from the job. I worked at a construction, I’m an electrician, where at the end of the job I got laid off. I started using my credit card to pay for food, gas, stuff like that, to buffer stuff till my employment kicked in. I had a stop limit on my credit card and Wells Fargo decided to use that stop limit to their discretion and let me overspend unbeknownst to me. And so, every time I used my card, there was a fee on overage. They broke the contract that I have with them.

    I had a 780 credit score with them, my credit score overall. I haven’t missed a payment in over 12 years and they ruined my credit. It was pretty much all in a matter of 30 days. They told me I owe them all this money, all these late fees, and I was like, “This isn’t right.” I started searching for a debt settlement company and went with NDR.

    The signing up process was a little bit arduous. One of the gentlemen who signed me up lied to me a little bit. And I brought it up with somebody and they would look it up. I don’t know what’s his motive. But apparently, it’s up to Wells Fargo’s discretion if they want to tax me on my settlement and so I might end up with a fat bill and end up paying the IRS a crap ton of money for that and then I’m just filling somebody else money for the difference of what I’m not paying Wells Fargo. And so, I don’t even know if that’s gonna happen. But my credit score has gone up. It’s partly because I have a credit card and my wife and I had a bed payment. And I’ve been earning credit while this is being taken care of. So, that is NDR helping my credit and whatnot.

    The only thing that kinda scared me or I’ve had issues with their service is when I signed up, I had to put all of my debts with them. I told their representatives that they never did me wrong and I could pay it back and stuff, and they were like, “No. You just tell them to call us.” I go, “Okay, all right.” And they’ve sent papers to show up to my parents’ house and stuff. They haven’t been able to get ahold of me, but I want that to get resolved and whatever I owed, when I signed the debt settlement, I don’t mind paying. I could’ve had them paid within four months since signing the debt settlement, but I was instructed by NDR that they would handle that and it’s created a lot of anxiety on my side. But everyone’s been really helpful. For customer service and everyone helping me, I was very satisfied.

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    National Debt Relief
    Response from National Debt Relief
    Hi Douglas,

    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

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    StaffProcessTransparency

    Reviewed Nov. 2, 2019

    I had a great experience. Friendly and knowledgeable representatives. Very detailed explanations. Alyssa ** was great and patient. The whole process structured very well, all the documents were explained in detail. All future steps were explained in detail. All questions were answered.

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    StaffTransparency

    Reviewed Nov. 2, 2019

    I worked with Gabriel **. He was very patient and very clear. He made sure I had all the information I needed. Everything that he told was accurate and helpful. I cannot remember the gentleman from the welcome team the I worked with but he too was very patient and helpful.

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    StaffProcessTransparency

    Reviewed Nov. 2, 2019

    Nomar, the person I worked with was very helpful. Stopped for questions along the way and was very informative. Carefully explained and went through the process of consolidating our dept step by step as I followed along with the documents to make me feel comfortable about the agreement and exactly what I was agreeing to. This company also followed up with all the contact information I needed and the process going forward. The ability to consolidate my debt will make a world of difference for me as I wind down toward retirement.

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    National Debt Relief
    Response from National Debt Relief
    Hello Kathleen,

    Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.

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    ProcessTransparency

    Reviewed Nov. 2, 2019

    They walk you through the entire process, explain everything thoroughly and are very professional. Of course nobody wants to be in this situation, but NDR gives a viable solution to get out of debt. I would recommend them to anyone who is overwhelmed by credit cards or personal loans.

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    Reviewed Nov. 2, 2019

    I am very happy with my experience thus far. I look forward to working with your company in the future to resolve my debt situation. I hope that we can get this resolved reasonably and as quickly as we possibly can.

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    Customer ServiceProcessTransparency

    Reviewed Nov. 2, 2019

    It was very helpful the whole process was explained and understood. The customer service that was given was on point with every detail about the program. I will definitely recommend this to a friend. I cannot wait to see result and finally get on track with my credit and debts.

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    Customer ServiceStaff

    Reviewed Nov. 2, 2019

    Best experience, the team seems like on your side, very professional, they make you feel like you can get through this with no fear. I was so scared by just picked up the phone to call, the first agent I was talking to make me feel like everything going to be fine. I really appreciate that.

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    Customer ServiceStaffProcess

    Reviewed Nov. 2, 2019

    I had a lot of credit card debt and I got hit with a lot of medical bills. I was out of work last year for six months because I had spinal surgery. National Debt's name recognition made me go with them. I got into their debt consolidation program and the enrollment process was easy. I'm still at the beginning of the process - reduce the debt and agree on payments. The man that I first spoke to was Jeremy. He was polite, professional and friendly. My concern was that I needed help and he did a budget. It’s only been three months and as far as I know, they’re still under negotiations with some of the creditors. And I’ve only been called by them two or three times. Since I started working with National Debt and changed my phone number, I’m not getting calls from the creditors anymore.

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    Response from National Debt Relief
    Hi Eric,

    Thank you for the feedback, a member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

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    Customer Service

    Reviewed Nov. 2, 2019

    The customer service has been great so far, and I am so glad I am doing this! My monthly payments are being cut by about 60% which will help tremendously!! I should have done this sooner!! Not only that, but the debt will be paid off much sooner than if I was making just the minimum payments.

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    Customer Service

    Reviewed Nov. 2, 2019

    National Debt Relief has good reviews, and they've been around a long time. I spoke with somebody that's dedicated to my case at first, and then once everything took off, then I called their main number and spoke to somebody there that could help me. Their customer service and the program that they set me up with are excellent. They accommodated my payment plan to how much I was making and what kind of debt I was in, so I couldn't be happier with that. They've notified me on everything, and they've taken care of everything that I've requested. They said roughly about three to four years on average is the average timeframe that a person completes the program. I'm just one year into it, and 75% of my debt has already been resolved. I've seen some bad reviews on some of the websites, but just do what they ask you to do and everything will be taken care of.

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    Customer ServiceStaff

    Reviewed Nov. 1, 2019

    I just am getting started but both people I have talked with were very pleasant. Answered all my questions, I am very hopeful that this will work for me. They were very polite. They made me feel very comfortable about my situation.

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    Reviewed Nov. 1, 2019

    I am very grateful that I found your company and extremely thankful for the help offered by Kester on 10/30 @ 10/31 and Amanda on 11/01. This is an incredible relief for me as now I can concentrate on my husband's serious health issues without the constant worry. You have shown me "light at the end of the tunnel" and I will be forever thankful. Again, my thanks. Theresa **

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    Response from National Debt Relief
    Hello Theresa,

    Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.

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    Customer ServiceProcess

    Reviewed Nov. 1, 2019

    Brianna And Alexa were extremely helpful with answering questions and helping new understand my options with how to move forward and get out of debt. I wish I had called amor this program sooner. I look forward to the future.

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    Staff

    Reviewed Nov. 1, 2019

    Just Started with NDR. So far so good. Let see in a year from now. Everyone is friendly. Prompt replies and professional courtesy. Been in bad debt because decided to help a friend and now they don't the bills so have to somehow get back on track.

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    Staff

    Reviewed Nov. 1, 2019

    The ladies I spoke with were completely professionals. Both worked hard to help me get my debt under control & everything signed & taken care of properly. No one made me feel like a bad person for getting into bad financial shape & for that I appreciate them both. Thank you Jill.

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    Staff

    Reviewed Nov. 1, 2019

    I did a lot of research and hesitated a bit but after a month, I decided to make the call. I was pleasantly surprised at how professional, courteous, and calm the specialists are when speaking and answering questions. I'd definitely recommend NDR for anyone who like me, needs some type of debt relief.

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    StaffProcess

    Reviewed Nov. 1, 2019

    Both gentlemen that I spoke with were very helpful and informative with getting me prepared for this process and feeling some relief on how this will work. I look forward to working with them through this process of getting out of debt. I feel very confident in this decision after speaking with them and getting started.

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    Customer Service

    Reviewed Nov. 1, 2019

    Both Marvo and Jay were wonderful to work with. I had a million questions and they were each patient to let me ask the questions and then answered them completely. They also gave me time to think things over and allowed me to call back and ask more questions. We talked about each creditor and who to add and who would be better staying off. They gave me details on the savings account and who to call when I need to request changes or even if I had additional questions. Both were completely thorough in getting all information to me.

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    Staff

    Reviewed Nov. 1, 2019

    The ladies I talked with were very informative, patience, and friendly. The ladies answered my questions politely. I know that the company will do as much as it can for me, feeling positive about working with them. I'm hoping for the best results.

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    Staff

    Reviewed Nov. 1, 2019

    I had the pleasure to speak with Amber and she is awesome!! She is very professional and very knowledgeable. She assisted me with re-enrolling me again. Everyone that I spoke with was very friendly and helpful. Thank you for helping me get my life back on track!

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    StaffProcess

    Reviewed Nov. 1, 2019

    The folks at NDR are amazing! They make the process easy and understandable! Thank you for all you do, especially Sabrina and Chris (they were professional and courteous). I would recommend to anyone in debt solution needs. Thank you for all that you do!

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    Customer ServiceStaffProcess

    Reviewed Nov. 1, 2019

    From day one I had a team of specialist helping me with this process. They were there to answer any questions quickly. I am so grateful to have chosen such a wonderful company. I feel confident moving forward with consolidating my debt. Lance ** was amazing and so helpful. The whole process took a couple days and Lance was with me every step of the way.

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    Transparency

    Reviewed Nov. 1, 2019

    I really thought it was going to hard but you guys really acted professional, explained things well. I know by summer my house will be paid off. Keep doing what y'all are doing. I have some friends I going to recommend to y'all.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 1, 2019

    Their customer service is very nice and it was very clear and easily understanding. I give 5 star review for the service they provide to me. I feel very relieved after I shared conversation with their representatives. They were very much professional and nice.

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    Staff

    Reviewed Nov. 1, 2019

    The 2 reps who have welcomed me were very helpful, I am still on-boarding so I will be back at a later time with an in depth review but so far no complaints. If this program goes as planned, I'll be more than happy to tell all how much of a success story they too can be if they try it!

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    StaffProcessTransparency

    Reviewed Nov. 1, 2019

    I’m now relieved! The agents helped me quickly and easy to set up a path for financial freedom. I have a clear understanding of what my process looks like. Thank you so much for taking the time to work with me!

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    StaffProcess

    Reviewed Nov. 1, 2019

    I was informed on all aspect of the Debt Relief program. They are very patient and answered all questions that I had. I was nervous at the beginning, but afterwards felt a sense of relief once it was all said and done.

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    Staff

    Reviewed Nov. 1, 2019

    The two people I spoke with were amazing young gentlemen. They were very kind, patient and professional. Both Joseph and Taylor informative and never made me feel uncomfortable about my situation, which gives me peace of mind in National Debt Relief's ability to help me correct my financial crisis and have a happier less stressful life. Thank you so very much!

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    Customer ServiceTransparency

    Reviewed Nov. 1, 2019

    Detailed welcome call after initial work the Representative. I worked with Chantall, who was incredibly clear and detailed in her presentation and review with me. After completion of the call I felt that I was fully informed about the program, my responsibilities, that of NDR, and how to go forward from this date.

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    StaffProcessTransparency

    Reviewed Nov. 1, 2019

    The process was easy and the people that I spoke with were considerate of my debt situation and my time. They gave me step by step directions and updates on everything as well. I was able to complete the enrollment within a couple days.

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    StaffProcessTransparency

    Reviewed Nov. 1, 2019

    These people give you a sense of confidence and give you the time to consider this option in life to clear your debt and feel relieved by it! I was totally comfortable throughout this process. It took about 1/2 hour to complete, but I feel very confident to success and I will be debt free and learning how to save money.

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    StaffProcess

    Reviewed Nov. 1, 2019

    Getting enrolled was very easy and streamlined. I am pleased with the ease in which I was able to begin this program. I am looking forward to being debt free thanks to National Debt Relief. Kristoff in particular was helpful.

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    Staff

    Reviewed Nov. 1, 2019

    Everyone answered all of my questions and were very helpful. I hope this goes as well on as it sounds I’m very nervous to take this step but I’m excited to get rid of my debt also. The lady I worked with was super nice and very helpful!

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    Customer ServiceStaff

    Reviewed Nov. 1, 2019

    All questions were answered. The representative took the time to answer all my concerns until I fully understood everything. Some of my nerves were calmed down. I am ready to move forward and get some debt relief. I talked with 2 different reps and both were equally helpful.

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    Staff

    Reviewed Nov. 1, 2019

    Everybody has been very helpful so far. The experience has been pleasant. I am grateful to have come across National Debt Relief! Will recommend to anyone I come across looking for this type of service, Thank you for the assistance.

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    StaffProcess

    Reviewed Nov. 1, 2019

    Very knowledgeable of the process and understanding of my concerns. Both parties made it easy to go through the process. I am looking forward to having an action plan to get myself out of debt and I believe NDR will be the way to accomplish it.

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    StaffProcess

    Reviewed Nov. 1, 2019

    Total professionalism, great service, Angel **. took his time explaining every detail of the program and answering all my questions. He gave me time to think about what I wanted to do without any pressure. I felt helped not pushed into my decision. I would recommend them to everyone that is in need of freedom from debt.

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    Customer ServiceStaff

    Reviewed Nov. 1, 2019

    They were very helpful and made sure we felt comfortable with the agreement. The welcome call was taxing and took longer than necessary. During this call the caller read from a script. It would be more helpful for someone to call in about two weeks as a follow up for questions or clarification.

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    National Debt Relief
    Response from National Debt Relief
    Hi Jessica,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 1, 2019

    I had a wonderful experience because I was spoken to with respect and was given clarity in every area. The representative who first assisted me and the follow call were both very professional. I certainly hope that this is a beginning to better day for me.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 1, 2019

    Excellent service from Mercy. She explained everything thoroughly and answered all my questions. Mercy made me feel at ease and made the experience comfortable for me. I'm very relieved with completing this arrangement to consolidate my debt. The forms were easy to understand and the follow-up phone call was reassuring.

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    Customer ServiceStaff

    Reviewed Nov. 1, 2019

    Lindsay was very professional, knowledgeable, and patient. He constantly responded to all of my questions in a timely manner. He would respond to my emails and call me. I felt that he was very sincere, although I know it is his job.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 1, 2019

    The information that I was given by all the customer service representatives that I spoke with was clear, concise, and given with utmost professionalism. I would recommend National Debt Relief to anyone needing their type of services! They go above and beyond to help you fill out the forms and get started with their program.

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    Reviewed Nov. 1, 2019

    It has been a pleasure to have found a good company who informs you about everything pros and cons. I appreciate everyone’s help who we both have came in contact with. I will recommend this company to everyone that I know that is having problems with debt trouble. Thank you!

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    Customer ServiceStaffTransparency

    Reviewed Nov. 1, 2019

    Telephone receptioners. They were very helpful, and explained everything so I could understand it easily. They took their time, talked very clearly and really helped this old man out. Having one monthly payment that is half of what I was paying, is going to let me sleep easier at night.

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    StaffProcess

    Reviewed Nov. 1, 2019

    When I Googled, National Debt Relief was the first one that came up and they had good reviews too. Their reps were professional. They got everything sorted out fairly fast. They worked with how much I can afford and if it was sustainable. NDR has been a stress relief for sure. Their program has taken me a year and a half. I have four more months and I'm done.

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    Customer ServiceProcess

    Reviewed Nov. 1, 2019

    Doing some research and reading the reviews helped me make my decision to use National Debt Relief. When I made the initial call, they went over what to expect, what would happen, what can be covered, and the time frame. They were thorough in explaining everything to me. They told me that towards the end of the process, they would help me re-establish my credit. I noticed my credit score has gone up since I started settling some accounts but not by that much. I used their debt relief program where X amount of dollars are allocated into a dedicated account. Then, they contact my creditors and negotiate my penalties and interest rates down. I started off with 14 accounts and I'm down now to about 9. The program is in the right direction and I feel good.

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    StaffTransparency

    Reviewed Oct. 31, 2019

    It was a very long process but the agents took the time to explain everything to me step by step and made sure I understood my options and more. It ended saving me THOUSANDS OF DOLLARS!!! I am over the moon happy and grateful.

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    Customer ServiceTransparency

    Reviewed Oct. 31, 2019

    Awesome customer service. Max walked me thru everything. I will be debt free in 30 months with a low monthly payment. Thank you National Debt Relief. I wasted too much time thinking and pondering over my debt for months.

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    StaffTransparency

    Reviewed Oct. 31, 2019

    Your representatives were very professional and knowledgeable. They answered all of my questions. They helped me through all of the different forms and walked me through every single page. They covered every detail and went through each creditor. They explained the legal aspects of your services.

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    StaffProcessTransparency

    Reviewed Oct. 31, 2019

    I enjoyed my experience. Kameel ** made the experience very smooth. He explained everything very well and very nice and easy to deal with. I would recommend your company and Kameel to anyone going through what I went through. Your company made the process very easy and explained everything thoroughly.

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    Customer ServiceStaff

    Reviewed Oct. 31, 2019

    I'm so grateful for the help that National Debt Relief are giving me with my debt. It's a really relief help from you. The customer service is awesome. Very nice people. I feel very happy that there is people like you. That like to help. Thank you so much.

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    Customer ServiceStaffProcessTransparency

    Reviewed Oct. 31, 2019

    Very professional & thorough process. All questions I had were met with prompt answers with accurate information provided & upon hanging up, I feel as if my debt consolidation is in good hands. Having the process explained again just to ensure I understood what was going on, helped since I had a few more questions & the customer service rep was able to tackle them efficiently. Thank you so much!

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    Staff

    Reviewed Oct. 31, 2019

    Very helpful in a time of need. Thank you ver much. Most helpful with explaining everything and helpful with the forms. I already feel the pressure relief. I don’t know how you do it but thank you again. Everything was quick and smooth.

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    StaffProcess

    Reviewed Oct. 31, 2019

    My overall experience was good with Anwar and the second lady I spoke with to complete the process was awesome. I surely will recommend if I have any friends with similar issues. I'm hoping to have much more better experience moving forward.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 31, 2019

    Geri and I forgot the beautiful young lady name but they both were warming and comforting with my credit needs. They explain everything clearly and made sure I understood all the information they provided to me. A heavy burden started to lift after getting off the phone with Geri. Such a pleasant and beautiful spirit.

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    StaffProcessTransparency

    Reviewed Oct. 31, 2019

    They are so patient and listen to my concerns. They are well informed on how to help. They explain very clearly, and are sure I understand the process. They asked many questions, help me set up the account right away. Thank for your help. I will recommend your company to baby who need help.

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    Transparency

    Reviewed Oct. 31, 2019

    Adam and Jay were great. Explaining everything to me and helping me get started. I look forward to getting my debt cleaned up and a clean start when I retire in 5 years. Thank you once again for the help you are giving to me. John

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    StaffProcessTransparency

    Reviewed Oct. 31, 2019

    I was hesitant about calling NDR but after speaking with a rep and understanding the process has made me feel more comfortable. I am looking forward to having peace of mind. Also looking forward to not feeling tied down, living pay check to pay check. Everything was explained clearly about the process. All questions answered. Looking forward to becoming and staying debt free. I enjoy the fact that there will always be some one to assist and be by my side throughout this process.

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    Customer ServiceProcessTransparency

    Reviewed Oct. 31, 2019

    Easy process. Fully explained process and walked me through everything clearly. Answered all questions I had. Look forward to beginning this program and getting debt relief moving forward with my financial goals. Nothing further to add at this time. Highly recommend this program.

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    Customer ServiceStaffProcess

    Reviewed Oct. 31, 2019

    I spoke to Tiara ** when beginning my debt relief process. I first discussed questions about the program and how the process worked prior to enrolling. She helped me via email and phone to work with my schedule and was very straightforward. The process was very easy once I called her back and she made sure I understood what to expect. Once I had the final phone call after the application process I worked with Anthony who was just as helpful. He went over everything and was quick and efficient. I appreciated how helpful he was and between the two agents that assisted me, I felt extremely supported. I can only hope that I am able to continue to work with agents who are just as knowledgeable and helpful throughout the remainder of this process.

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    Customer Service

    Reviewed Oct. 31, 2019

    The first two phone calls that I received were really long and wordy. There was a LOT of information to cover, and it got overwhelming really quickly. The information was also provided in writing, so I would've preferred being given time to read it at my own pace and then ask questions if I had any.

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    StaffProcess

    Reviewed Oct. 31, 2019

    I have just started program and so far the reps were amazing. From beginning to end. Very experienced and knowledgeable. I want you to know they make your company look great when we first get started. I will update on the progress once I get further in the program. But I am very excited about becoming debt free. And excited about all the money I will pay.

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    StaffProcess

    Reviewed Oct. 31, 2019

    Clinton was extremely friendly and helpful with all my questions and concerns. Everyone I had contact with was very friendly. Getting into the program was very easy they help you with whatever questions you have. I am glad I did so now I can breathe easily with one monthly low payment.

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    Customer ServiceStaffTransparency

    Reviewed Oct. 31, 2019

    My experience with both the counselor, and welcome call were excellent, and of the highest professionalism. Ron is very knowledgable, and personable. He explained everything in detail, and with great depth. I feel comfortable with moving forward. The welcome call was informative, and well done.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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