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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews
    How do I know I can trust these reviews about National Debt Relief?
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    Page 94 Reviews 18235 - 18435
    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 22, 2019

    Everyone I spoke to was extremely helpful and transparent with the process. They were able to answer any questions that I had and was able to take my call right away with waiting. I think the process was handled very professionally.

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    Staff

    Reviewed Nov. 22, 2019

    I can't tell you how much relief and assistance your staff provided me by guiding me through the on-boarding processes. Outstanding!! Brazil and Whitney were both extremely helpful and understanding. Thank you so much. I would highly recommend your services to any all who may need them.

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    Transparency

    Reviewed Nov. 22, 2019

    I would like to thank Katherine ** and Andrew ** for helping me during this difficult time. Both were professional, took the time to explain everything in detail to me. I did not feel rushed!!! Thumps up to these two. Yes, I would recommend family and friends in need of the help of National Debt Relief. Again thank you.

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    StaffProcess

    Reviewed Nov. 22, 2019

    Candice. She was great! Helped me efficiently and in timely manner! Give her a raise! :) I am super excited to be a part of this new program! I am excited about my future financial stability as I have been stressing for a few months on how I am going to get this debt paid. I am confident this program will help change my life on the financial side! Thank you!

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    StaffProcess

    Reviewed Nov. 22, 2019

    I contacted National Debt Relief because I had fallen into some hard times financially and was unable to get myself out of it alone. I was unsure at first, but the agents I spoke to were both very helpful and friendly throughout the entire process. After speaking with them, I am certain that I am on the right path to reclaiming my financial freedom.

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    Customer ServiceProcess

    Reviewed Nov. 22, 2019

    I went online and read reviews on them and on other companies, and they seemed to have better reviews than most of the companies out there. The enrollment process was simple. I went online and filled out the pages on there. Then one of the representatives called me and we talked about everything. They started on the process right away. They called me and emailed me very promptly. They sent me everything in the mail. Always, anytime I had a question, they got back with me right away. Everything's almost all taken care of with a couple of accounts left that they’re paying off.

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    StaffProcess

    Reviewed Nov. 22, 2019

    Both clients I spoke with were very professional and helpful. This was a good experience and quite relieving. This is a great program and is extremely helpful. Thanks for helping me start my path to becoming debt free. I would highly recommend this program to others.

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    Customer ServiceStaff

    Reviewed Nov. 22, 2019

    I don't think I've ever had such good and pleasant communication with a company. Everyone has been extremely nice and understanding, I actually had a good time doing this. There were even a few laughs. It's kind of amazing that this is just a debt consolidator. Not even store customer service lines are this friendly.

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    National Debt Relief
    Response from National Debt Relief

    Alexandria, thank you for your kind words! Our Client Success Team is extremely skilled at their work and they strive to ensure that your experience is top-notch.

    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Nov. 22, 2019

    Looking forward to working with NDR. Communication is key for me. Application process went smoothly and rep was very helpful and knowledgeable. The welcome call was also very informative and will be reading overall material sent to me. Will welcome any news and or recommendations.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Nov. 22, 2019

    First contacted by Danielle, who started my procedure. SHE IS FANTASTIC! She helped me through the entire process, called me back on my time frame and answered every question I had. I am and was VERY leery about doing this, but she reassured me that it is the best way. Bankruptcy is a last resort. She put my mind at ease every step of the way. She is very knowledgeable in her job and I am glad I started with her. The second person, Shantell, was my welcome phone call. This person was also very professional and knew her stuff. I hope the rest of my time with your company goes just as smoothly. THANK YOU!

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    Staff

    Reviewed Nov. 22, 2019

    This experience was great. Me and my wife felt so comfortable the whole way. It's scary to take the first couple of steps, but it worth it for financial freedom!!! For us to be on the other side of the country it's good to know that we still have people on our side in far places!!!

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    Customer ServiceStaffTransparency

    Reviewed Nov. 22, 2019

    From the very first moment that I called this firm, I received the utmost respect. I was made me to feel as if they wanted and was willing to help me. They explained to me upfront what they would do. I feel I can become debt-free.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2019

    I called National Debt Relief and immediately I was treated with kindness & respect. Elijah was very professional & helpful in expediting my information and within a short time things were already being worked on. The relief I felt is unbelievable. Our finances have changed drastically over the past 1 1/2 & I just was not able to make ends meet. I am so grateful for all of the help that is being offered.

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    Staff

    Reviewed Nov. 22, 2019

    I set up a new account today. Both people I have dealt w/ have been wonderful. It’s very overwhelming to the point I feel sick. But I hope this is the right decision to get my life back on track. Everyone have been very kind and very informative.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 22, 2019

    National Debt Relief has been garbage. For the past six months, I've given them the rest of the money and my retainer fee to pay off the rest of my debt, but it hasn’t been paid off. They said they are in contact with my creditors but they’ve been saying that for six months. It’s a very long contact and is a little ridiculous. I can get into contact with the dead a little quicker than they can. Then, they double drew me. They drew me for two months and when I asked why they would draw money out of my accounts when they already had the maximum in the retainer fee, they said they would be able to get that back to me and it was a mess-up on their side. But then, it happened again the second month.

    Right now, I really don’t feel like they did anything and I’ve come to find out that I could’ve negotiated my own prices down with my creditors. It's a luxury to be paying someone to mow my lawn compared to if I do it myself, though it saves me time. But I was talking to creditors myself and one of them was Federal. We came to agreement on the same price that NDR came to agreement on. NDR's service seemed trivial, especially this last six months, and it has been really frustrating.

    And every time I called, I got different information from each agent. Whatever the question may be, whatever the answer I'm looking for, whatever the information that I'm seeking, it’s a totally different information and there is no consistency. As someone in the military, consistency and hypocrisy is a very frustrating thing for me. It would’ve been a little better if I became debt-free after I gave them all the money in June. ,But I still have two creditors I'm still paying month to month.

    All in all, I wouldn’t recommend any debt relief program to anybody. It's a very futile point in the process and I don’t see the purpose of it. Plus, it would’ve been less of a hit on my credit report if I didn't work with NDR. They starved all the creditors rather than immediately talking with them on whether we could agree on an amount. NDR should have sent a little bit here and a little bit there rather than having no payments for two years and my credit report took a dive. Other than that, they’ve been in communication with me and I appreciate that. That goes a long way with me. But once the retainer fee has been fulfilled with the max amount, they should pay off someone’s debt and expedite the process.

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    National Debt Relief
    Response from National Debt Relief
    Hello Jonathan,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

    Verified purchase
    Staff

    Reviewed Nov. 21, 2019

    Luis ** & Anna was very dedicated in their jobs. They let me feeling confident. They anwser all my question. I'm so happy with all the information that I received. I will recommended to my friends. They help me a lot.

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    Transparency

    Reviewed Nov. 21, 2019

    Brian ** was fantastic and I was put at ease with how transparent he was with the fees associated and process to expect. Jamie did a great follow up and repeated exactly what Brian has advised, it's good to know everyone is on the same page!

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    StaffProcess

    Reviewed Nov. 21, 2019

    Very helpful and friendly. Answered questions through the entire process and gave advice based on our situation. We would recommended NDR to others that are in our same situation or worse. we are very pleased and have already had alot of stress and worry lifted off our shoulders.

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    Verified purchase
    Staff

    Reviewed Nov. 21, 2019

    I had a great experience. Everybody was so patient and answered all the questions I had. They didn't mind that I had so many questions and they were very eager to help. I would definitely tell my friends about this program.

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    StaffProcessTransparency

    Reviewed Nov. 21, 2019

    Everybody that I talked to was very helpful. Professional and very patient dealing with me. Explained to me everything I need to know. Made sure that I understand everything. Mr. Brent ** been very helpful in explaining details of the deal. I will definitely recommend the program to my friends that needs help. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 21, 2019

    National Debt Relief employees were very knowledgeable which helped me understand everything very well. Great Job!!! The Best Customer Service I have had in a very long time and very professional. When the Phone cut out due to the storm they called me right back and got straight where we left off. Very Satisfy.

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    StaffTransparency

    Reviewed Nov. 21, 2019

    They were very helpful with getting everything started! I am so thankful that they are available help families like us. I cannot wait until we are debt-free. Sam was so helpful and was with me every step of the way, and explained everything!

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    StaffTransparency

    Reviewed Nov. 21, 2019

    We were getting very deep over our heads with charge cards. Never late but had many and we, like many, just paid the minimum each month. So it was a wild race. Mr Duane ** of NDR was extremely patient, kind and explained everything to us. We are elderly...YES, and elderly get into binds too...so Mr ** took his time and walked us through everything. So 1. filling out the application, 2. Telephone conference, 3. Then filling out the survey, filling out the form for online access and the form for Communication. Very reasonable amount per month and ALL our troubles and foolish cards gone! We always did most everything with cash and now we will do it again! Thank you again Mr **!

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    Staff

    Reviewed Nov. 21, 2019

    I would recommend anyone who needs help with their financial problems. They took their time explaining how everything would work and answered all the question I had asked. They even had a lot of patience with me with all the questions I had asked. I would definitely recommend National Debt Relief.

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    StaffProcess

    Reviewed Nov. 21, 2019

    Everyone was helpful especially Sam. He helped me figure out the right option for my situation and made me feel confident in my decision. Also, the process was easy. Sam made me feel comfortable with sharing certain information that is confidential so I appreciate that.

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    Verified purchase
    Staff

    Reviewed Nov. 21, 2019

    I spoke with Michael ** and Jamie **. Both were absolutely wonderful and answered all my questions. If all works out right, I hope to be debt-free within 42 months. I can sleep peacefully again. Thank you so much. Linda

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    Customer ServiceStaff

    Reviewed Nov. 21, 2019

    Very nice a grateful people I worked with, now I can sleep at night. Having a hardship changed my life. Thanks again, now I can ease my mind and sleep better at night and not getting phone calls for making payments anymore.

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    Staff

    Reviewed Nov. 21, 2019

    To me I guess everything is completed, LET'S SEE YOUR RESULTS. I HAVE A LOTS OF PERSONS THAT I WILL RECOMMENDED FOR YOU. But need to verify my result first, thank you. Your personnel is very professional and treat clients in very nice way, to me that is very important when any person rich any business looking for services CONGRATULATIONS. And you and I let's have good luck.

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    Staff

    Reviewed Nov. 21, 2019

    I decided that I had to take the step and being my own first solution even if people sabotage other things that I've done and things are done to me...it doesn't mean that I have to self harm and not take care of basic obligations. National Debt Relief was highly rated out of 16,000 people. They receive 4.8 stars out of five. I figured they were the first step in the path. The team is very Stern... very professional and I think that they will accomplish what I'm trying to achieve. That's all I'm looking for. Thank you Teresa ** and the woman that on-boarded me. I really appreciate it this second lease on life. Many people told me that I could negotiate at 50% myself...but I think that this is the safest path to guarantee that I do it and it gets handled well.

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    Customer ServiceStaff

    Reviewed Nov. 21, 2019

    I was amazed to get a phone call immediately after inquiring. Everyone I have spoken with was very professional. Rachel ** was amazing. She was kind, very professional, patient when I had computer problems and extremely easy to work with. Rachel made me fell important and safe. She was the best. She deserves high praise. Overall I feel comfortable working with National Debt Relief and hope to continue to have a positive experience going forward.

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    ProcessTransparency

    Reviewed Nov. 21, 2019

    Very efficient and thorough process! Grateful for being given the opportunity to start over! Jason and Rose were very professional and helpful, they both explained the process thoroughly. It feels great to know my unsecured debt will be cleared with an end in sight!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 21, 2019

    While I am pleased with my initial contact with the person who signed me up 100%, I feel that the welcome call was rushed and that the person spoke too fast. I understand they have a pile to get through in the day, but it was hard to understand exactly what he was going through. I can see others having issues with understanding anything. Otherwise, I am hopeful of a great experience.

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    StaffTransparency

    Reviewed Nov. 21, 2019

    My overall experience with the agent was helpful and left me feeling quite at ease, I believe I can rest at night. Thank you Richie. I know I was hard to explain everything but you did a great job. l would recommend this co. to anyone who needs help with their debt. Thank you again.

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    StaffProcess

    Reviewed Nov. 21, 2019

    I've only begun the process but so far the team has been exceptional, and thorough and I'm very thankful for them and this solution. I appreciate the fact that they took the time to go over all the material and were professional and courteous.

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    National Debt Relief
    Response from National Debt Relief

    Welcome to the National Debt Relief family, Micheline. It's great to partner with you on your journey toward getting out of debt. Our team really appreciates the endorsement; they'll be happy to know you appreciated their hard work.

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    StaffProcessTransparency

    Reviewed Nov. 21, 2019

    National Debt Relief is a Very helpful informative company. They make you feel at ease with the entire process and discuss all options available to you. They are very transparent. I will most definitely recommend National Debt Relief to friends and family.

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    Customer ServiceStaff

    Reviewed Nov. 21, 2019

    Updated on 06/12/2020: I signed on December 5th and the negotiators were great. When I call people on the telephone and ask them to do stuff or email, I get prompt response. I would recommend them. But there is a glitch in the system that is making me very unhappy. They contact the creditors one at a time, make the arrangements, and then move on. I had to pull out one of them. It was a credit card with my bank. I was gonna lose my bank if something didn’t happen. They were gonna kick me out and I was gonna have to find another bank.

    I talked to somebody yesterday and they said I was being charged off. I replied that I've been told that and if they look in their records, they would see that I called on January 13th and told them about all of these. I had one of the other creditors suddenly put a charge through on my account yesterday so I'm in the process of trying to get that refunded because I don’t have the extra $379 to pay them because I put money in my National Debt Relief account.

    This is not National Debt Relief’s fault. This is not even their system. Those people look at their records and they said, “Oh, I see. On December 2nd, you said to stop this, and whoever pushed the button that day for OneMain took it off for six months, and then, here we are.” They start it up again without any notification to me. It's totally not re-upped. But that is OneMain’s fault. That is not National Debt Relief. But have they called and made arrangements, then it would have been a different deal. They wouldn’t be trying to do it. So that’s where there's glitch in the system.

    I would like National Debt Relief to have called people and said, “We are going to be working on this, but we cannot make arrangements now because we don’t have enough money in the account to pay you.” They're waiting till the money gets built up in my account so they can start paying those. But they haven’t called and told the creditors anything. The creditors have not received any information except from me so they are still coming after me. But I know that once they negotiate it, it has to be accepted immediately, and that’s why they don’t call, but it's put me in a difficult situation with two creditors.

    Original Review: It was difficult to communicate by phone with matching work hours and me being unable to to talk during the school day. Vanessa was very patient. I would have liked an advance written description of the program in bullet fashion before I actually completed the application. There are many things to think about and when I got the welcome call, I realized that there were some important details I really didn't process in advance. This made the process feel somewhat like calls from a bill collector in that you are making decisions on the fly, People kept asking me if I had any questions but I didn't even remember what to ask about. I am pretty scared right now about letting my debts go bad before anything happens to repair the situation.

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    Staff

    Reviewed Nov. 21, 2019

    We were pleasantly surprised at the help we received to help us get our debt under control. Very helpful. We were unsure of doing this, but felt comfortable after talking with the agent. To be debt-free in two and a half years, sounds like a dream.

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    Staff

    Reviewed Nov. 21, 2019

    I was very hesitant about dealing with any of these companies, and checked reviews on all of them. This company stood out above all the others! The person I enrolled with was very well informed and responded to every question - and was extremely patient with my hesitation and helped me prepare and collect all of my information to be sure it was accurate! I would recommend this company to anyone who needs help now.

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    National Debt Relief
    Response from National Debt Relief

    We're glad to hear this, Lorraine! We appreciate the kind words and thank you for your patience with the process. We know that it can take some time to generate momentum but once things start moving, we're confident that the results can be surprising. Please let us know if there's anything you might need to help make the process easier.

    Verified purchase
    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 21, 2019

    Great all around customer service! Everything getting set up and started was handled very quickly and professionally. All the customer service representatives were very knowledgeable and were able to answer all my questions. Every part of the program was explained to me in detail and I was given all the information I need.

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    Staff

    Reviewed Nov. 21, 2019

    The people I spoke with were very kind and helpful. This will relieve stress for me, I was diagnosed with cancer and am going through treatment, I was taken advantage of after I was diagnosed and this will help me out so much.

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    Customer ServiceStaffProcess

    Reviewed Nov. 21, 2019

    I was really nervous about the whole process but Marcus helped to make me feel more comfortable. The customer service rep I spoke to for my welcome call also helped put me at ease. Great experience so far! I am really excited to work with this team to get back on my feet.

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    Customer ServiceStaffProcess

    Reviewed Nov. 21, 2019

    Easy process, very informative customer service. Steven was very great at explaining the process. Sandra was very informative as well. Both were very professional, courteous and helped with any questions I had. Would recommend to anyone struggling with debt. Can't wait to be debt free!

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    Staff

    Reviewed Nov. 21, 2019

    The company seemed to be friendly and most importantly knowledgeable about their service. I don't feel as though they were telling me anything that was not unrealistic just so they could obtain me as a client. My hope is that they can help me eliminate my debt and ultimately raise my credit score.

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    StaffProcessTransparency

    Reviewed Nov. 21, 2019

    The whole process was so easy! The representatives are so kind and helpful! Everything was explained to me twice just to verify my understanding of the program. I am glad I made the decision to get out of debt with this company!

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    Customer ServiceTransparency

    Reviewed Nov. 21, 2019

    Justin was a blessing and helped me get signed up with little hassle and took the time to explain all the details so that I felt comfortable in moving forward. I wish I had called years ago and taken care of my finances.

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    StaffProcess

    Reviewed Nov. 21, 2019

    Intelligent communicators. I felt like the two people I spoke with James and Paige were both active listening and wanted to help. I was very pleased with my experience. Got through the whole process very quickly and I feel like I am in good hands with this company.

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    StaffProcessTransparency

    Reviewed Nov. 21, 2019

    I really enjoyed working with the company. The worker are very nice and very helpful. They are very patient and walked me thru step by step to make sure that I understand the process and all the paperwork. I would highly recommend them to all my friends that are going to the same thing as I do.

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    Staff

    Reviewed Nov. 21, 2019

    Courteous, knowledgeable, efficient, pleasant personalities of both Anthony and Dan. Put me at ease with my decision to take part in this debt relief program. I was unsure about these programs and needed to feel comfortable with my decision to accept the help I needed at this time to meet my obligations, but both of these gentlemen put me at ease and made me feel that I made a good decision.

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    Staff

    Reviewed Nov. 21, 2019

    Kay and Anthony were very helpful in answering my questions and providing me the help I needed to make my decisions concerning my debt. I was very impressed with Kay because she was very patient and answered all my questions.

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    Customer ServiceStaff

    Reviewed Nov. 21, 2019

    They helped me understand everything, the welcome call person was very nice, all helped me with any questions! I'm so glad I have all the stress off my shoulders and have one payments instead of 10+ more. I would recommend to everyone.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 21, 2019

    I have had the pleasure of speaking to two (2) OUTSTANDING people today, Lydia ** and Daniel **. Informed, professional as well as down to earth. I was elated by their excellent communication skills and compassion. Thank you very much for your kindness and helping me to feel much more relaxed than I have in a long while. If there were a 10 star grade, you each would get 12 .. John

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    StaffProcess

    Reviewed Nov. 21, 2019

    The people who helped me were honest, friendly, professional, and informative. I feel confident going into the debt relief program after speaking to the employees who helped me. I felt like they genuinely cared about my success. Going through a process like this can be intimidating but I did not feel that at all with National Debt Relief.

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    StaffProcess

    Reviewed Nov. 21, 2019

    National Debt Relief helped me immensely. Step by step they helped get through the process to get debt free. I would recommend this to anyone struggling with debt. They made it easy for me to understand and I feel as if I know the representative personally.

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    StaffTransparency

    Reviewed Nov. 21, 2019

    Tatiana ** was my agent and she was great. Very accommodating and she was very clear with how the program works for me. I am looking forward to seeing how the program will change my life and remove the debts that I owe.

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    Customer ServiceStaff

    Reviewed Nov. 21, 2019

    NDR has provided one of the most pleasant customer service experiences I have ever had. Speaking with someone about your debt situation is not easy and they made it easy to talk with them. They really get to know you and your situation. They are truly helping people. After speaking with them multiple times over the last few days, I am not surprised that they are leading the industry because they really care.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for sharing this with us, Natasha. It's always good to hear when our clients are impacted so positively by our Client Success Team. Thank you for taking the time to recognize their efforts.

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    Customer ServicePriceStaff

    Reviewed Nov. 21, 2019

    Very helpful no pressure. Pleasure to work with. Could be a big savings. Paying minimum would take years and be 3 times the cost. Work very quick to call back and take action. Very nice people to deal with so far.

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    StaffTransparency

    Reviewed Nov. 21, 2019

    Everything was wonderful. Everything was explained step by step. He talked me through the paperwork and explained it all to me.. Guided me through what the creditors would be doing and how to resolved it. Everyone was very helpful and was also very kind..

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    Customer ServiceStaff

    Reviewed Nov. 21, 2019

    The NDR negotiators gave me a lot of confidence that what they were saying was true. I felt that it was not a scam. After talking to them, I was convinced that they were the company that I wanted to go for. I've been with them for over a year now. Every time I call them or they call me, for whatever reason, they always ask if there’s anything that I'm going through right now. And I love that. They’re willing to work with whatever situation I'm at, so I really appreciate that. NDR has changed my life a lot. I was drowning. My debt was really bad, so it was a relief for me.

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    Staff

    Reviewed Nov. 20, 2019

    Everyone I spoke with at the company, Clinton being my main contact has been informative and kind. All of my questions that I had in regards to enrolling were answered in full and then some. Clinton has been very patient with me as my schedule was always changing.

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    Verified purchase

    Reviewed Nov. 20, 2019

    We had way too much debt and you offered the best plan for resolving that debt. Being retired military and retired teacher, we knew we brought a lot of debt into retirement. But thankfully in 53 months we can see ourselves clear for the most part.

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    Customer ServiceStaffProcess

    Reviewed Nov. 20, 2019

    ALL of the people I spoke with were very helpful and able to answer any questions or concerns I had. Lamell was very helpful in explaining my options and getting me approved for a program that best suited my needs. I look forward to a successful relationship with National debt relief!

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    Staff

    Reviewed Nov. 20, 2019

    While talking to Nick and the welcome crew I feel like a weight has been lifted off my shoulders. I’m beyond excited to get back on track and to become completely debt-free. This feels like a dream. They’re people out here willing and ready to help you. Thank you so much!!!

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    Customer ServiceStaffProcess

    Reviewed Nov. 20, 2019

    The welcome call as well as the entire process has gone very smoothly, and all questions have been answered. The representatives were very friendly, helpful, and thorough. I look forward to completing my debt relief process with your company. I will definitely recommend this program to anyone that needs assistance.

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    Reviewed Nov. 20, 2019

    I haven't started yet but everyone that I spoke with was very helpful and professional, explain everything in details. The first person that I spoke Chuck was very helpful in explaining the whole process in a way that was easy to understand.

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    Customer ServiceStaff

    Reviewed Nov. 20, 2019

    Accurate and helpful in meeting your needs. They make sure you understand and review any questions you may have. They you all the information needed to login and review your account and offer help if needed. Signature are made easy to type and they send you a document to review as well. When completed a welcome email is sent and soon you're on your way to be debt-free.

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    Customer ServiceProcessTransparency

    Reviewed Nov. 20, 2019

    My experience has been great with the beginning and ending of the process to be eligible for the program. Communication was outstanding and I truly believe it will remain as open as it has been throughout the term of the program.

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    Transparency

    Reviewed Nov. 20, 2019

    I felt like everything was explained to me thoroughly. I do understand this will take time but I want to stick to the plan and hoping for the best in my future credit. This was a great opportunity that was referred for me. Getting back on my feet after many set backs was a relief. I hope others can be assisted as I have been. Thank you for taking the time to help with sorting out my goals.

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    ProcessTransparency

    Reviewed Nov. 20, 2019

    I was extremely nervous and skeptical when I first input my information to find out more information regarding debt relief. There are so many scams out there, it just has my nerves on edge and my walls up high. Josh was able to explain their program, how it works, and how quickly they would be able to help me get out of this never ending, minimum payment downward spiral. I am excited to get back on a level playing field to really work on building my credit back up. Thank you so much for everything Josh and Howard. I really appreciate it.

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    National Debt Relief
    Response from National Debt Relief

    It takes real courage to get over the initial misgivings and take that first step, especially since not all of your experiences have been positive. We really appreciate you giving us the opportunity to work with you and help you attain a brighter financial future.

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    Staff

    Reviewed Nov. 20, 2019

    I had researched National Debt relief prior to this phone call and prior to enrollment. Everything I read I just experienced first hand! The people you have working for you are focused on your unique situation and everything that they can offer is laid face up on the table for you to discuss and review, to tailor suit the situation in your best interest and favor. Thank you so much for your professionalism and courtesy!

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    StaffProcess

    Reviewed Nov. 20, 2019

    I am pleased with the level of accuracy and offers that this company has. They work with you even if you do not get approved. They will direct you in the right direction and provide you with additional resources to get you out of debt. The staff was very friendly and assisted me from the time I sent a request until the time I signed the documents. Very professional and answered any questions I have had. So far the program has been good to me.

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    Staff

    Reviewed Nov. 20, 2019

    Very understanding and they give you the best solutions. Sometimes life happens and this is place that can help you when you are struggling. You have to start somewhere and get back on your feet. In the long run, it will help you.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 20, 2019

    Loudjine ** was very patient and walked me through the entire process. She answered all of my questions and made sure I fully understood before proceeding. I enjoyed her professionalism. The Client Success Team was very quick and thorough. The times on the automated system were not correct. I called at 9:46 pm and it said I was calling outside of business hours but the message stated that the office closed at 10 pm.

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    Customer ServiceStaff

    Reviewed Nov. 20, 2019

    This is my 1st time in enrolling in a programmed like this and so far the customer service is excellent and very detailed. I recommend this for anyone in this situation. Very good team to reassure you of all your responsibilities and concerns.

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    Staff

    Reviewed Nov. 20, 2019

    The people I worked with put my mind at ease and helped me realize that I'm not alone in this battle with debt. They were incredibly helpful and professional to work with! I would absolutely recommend them to those who find themselves unable to solve their debt solutions.

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    Response from National Debt Relief

    You're not alone in this, Jessica. We'll be here to guide you along the way so please don't hesitate to reach out.

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    Staff

    Reviewed Nov. 20, 2019

    I would describe my experience as pleasant. The team members that helped me get signed up seemed to be knowledgeable of NDR. They answered my questions and made me feel more comfortable. They were very patient with all my questions prior and all my questions I am still asking. I am hopeful of a great debt-free outcome.

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    Staff

    Reviewed Nov. 20, 2019

    My first experience going through a process of this nature. Everyone that I have spoken with has been very helpful, friendly and patient with me in my understanding for this whole journey. I am actually excited and look forward in having their help.

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    Online & AppStaffProcessTransparency

    Reviewed Nov. 20, 2019

    The 2 people I spoke with were so informative and helpful. They didn’t sugarcoat anything. I know the road ahead will be rocky at times, but knowing that they are there to help has already lifted a burden off my shoulders. My only little issue is that one of the documents I need to sign is in html and I can’t sign it on my tablet. I have to go somewhere to print it and then fax. Everything else about the process was easy and well explained.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 20, 2019

    Our experience with NDR was fabulous. Andrew provides everything we needed right upfront and was very quick to answer our questions. The follow up with another staff member to confirm that Andrew explained everything in Detail was great as well. Thanks, Andrew and NDR!!!

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    StaffTransparency

    Reviewed Nov. 20, 2019

    Very knowledgable, explain everything real good -- was a great person to speak with and to help you understand all things, I was asked did I understand and if I did not they would go over with you until everything was understood.

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    Staff

    Reviewed Nov. 20, 2019

    Andrew ** Was fantastic. Very informative. I feel safe and secure. The lady who did my verification/welcome call..Ismay? Sorry couldn't read what I wrote when I got her name. Was kind, professional and VERY thorough. I wish I had found this company 6 months ago, but better late than never. I am looking forward to working with my team on resolutions and great credit in the future.

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    StaffProcess

    Reviewed Nov. 20, 2019

    Even though debt reduction/issues are stressful, Stephen ** & NDR staff made the process as easy & painless as possible and for that we are very grateful. An extra helpful feature - and a relief for us - is that NDR Legal staff will assist if debtors are becoming nasty or threatening legal action while the debt consolidation is in process.

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    Customer ServiceStaffProcess

    Reviewed Nov. 20, 2019

    Nathan and welcome call woman were very friendly. It is very overwhelming signing onto the program. A lot of steps but I am very hopeful this will be good for me. Nathan was extremely nice and didn’t make me feel terrible for the situation I got myself into.

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    Customer Service

    Reviewed Nov. 20, 2019

    I was skeptical at first, but after reading other reviews I decided to give them a try. From the first conversation, I was put at ease, and Travis ** answered every question I had in a prompt manner. I am now enrolled into the program and am looking forward to getting out of debt finally! Thank you National Debt Relief!

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    Staff

    Reviewed Nov. 20, 2019

    The Best solution for me when having hardship financially. This will save me a lot of money in order to be debt free. I love how they care and how they speak as helper instead of seller. I am looking forward to work with these guys to be debt free.

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    StaffProcess

    Reviewed Nov. 20, 2019

    Signing up with National Debt Relief was easy and simple. Moreover, the application and underwriting process didn’t take too long. I called them one day and I had all my answers back that afternoon. They then emailed all the documents to me that night. I signed everything off and sent it back to them the next day. When I spoke to my case manager, he made sure that I clearly understood the whole process and how it was gonna work. From one stage to the next stage, NDR has been very informative. They have been very adamant about keeping me informed and up-to-date on every change, outcome, and move they have made. They also constantly remind me to check my account as often as I should. And although the payment plan was a little bit more than what I was looking at paying, I’m satisfied with it.

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    Customer ServiceStaff

    Reviewed Nov. 20, 2019

    National Debt Relief provided a program towards my credit card debt. I enrolled over the phone and the process was simple. Their negotiators were very nice and the payment plan I've been set up with was good. I started in ’17 and they said I'd be finished sometime early fall.

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    StaffProcess

    Reviewed Nov. 19, 2019

    She was sufficient and helped me through understanding the process quickly. I was very pleased with the customer care rep I received. She was very efficient with what we needed to discuss and was knowledgeable as well. I’m glad I was able to work with someone that understood my financial needs.

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    StaffProcessTransparency

    Reviewed Nov. 19, 2019

    This program was well explained, and provided EXCELLENT service to new members, while providing sound security. They showed concern for the well being of the member, and guided them to the solution in which they came for. I am so glad I have enter this program.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 19, 2019

    National Debt Relief, provided great service, everything was explained clearly and the customer service agents were knowledgeable and respectful. Being embarrassed for finding myself in this situation was stressful but NDR made it easy. Even though I am at the beginning statges of the process I feel confident that I will reach my goal of being debt free.

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    Reviewed Nov. 19, 2019

    I was hesitant about calling and reluctant to seek help with our mounting debt. However, the customer support was incredible, explaining each step thoroughly and answering my many questions. I feel confident that we have made a well-informed decision that will enable us to be debt free in a reasonable amount of time. Thank you!

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    Customer ServiceStaffTransparency

    Reviewed Nov. 19, 2019

    Devin ** was extremely helpful, thorough, knowledgeable and patient. I was very uncomfortable having to consolidate my debt and unsure about my credit future. Devin was perceptive and very understanding. The woman on my welcome call was also thorough and explained the process well.

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    Staff

    Reviewed Nov. 19, 2019

    Courteous, smooth, and as painless as possible. At all levels they knew what they were doing and actually showed that they they care about your story regardless of how crazy it is. Don’t hesitate to let them help you out.

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    Customer ServiceStaff

    Reviewed Nov. 19, 2019

    The person I dealt with was very courteous, informative, and hopeful. His name is Andrew **. I was nervous about the experience but he rest assured me I was doing the right thing. The welcome call is very overwhelming and the legal aspect is frightening. No one likes to hear they could be sued! Not something that should be added, not calming!!

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    Customer ServiceProcess

    Reviewed Nov. 19, 2019

    From the beginning, Mr. ** understood that I was hearing impaired. He did most of our transactions with that in mind. Enrollment in the Program was completed within a few days. The welcome call was easy and very understandable. Both were a pleasure. Joseph

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    StaffProcess

    Reviewed Nov. 19, 2019

    Both people I spoke with were very helpful and knowledgeable and answered all of my questions. They made the process fast and easy and I would recommend this company to any friend struggling with debt.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 19, 2019

    Very helpful and professional. Easy to understand the information and well communicated to the consumer. Extremely friendly and relatable. Understanding, great at relaying info and terms and making experience extremely comfortable and easy. Made me feel very cared for and in good hands and that I picked the right company to handle my debt relief. The welcome call was also quick and efficient, pleasant and friendly, knowledgeable and reviewed terms and guidelines w ease and accuracy. Reviewed numbers and emails if ever need to reach relief company or if I want to pay a lil extra in a that month.

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    StaffTransparency

    Reviewed Nov. 19, 2019

    I worked with Kameel, Margo, and Natalie during my application process. While the process is voluminous, these three made it clear and understandable. All three seemed to care about my personal situation. All three were very professional, courteous, and knowledgeble. They made the signup a pleasant experience. I would definitely recommend your firm to others.

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    Customer ServiceStaff

    Reviewed Nov. 19, 2019

    Everyone was very positive and polite. They made this experience easy and answered all my questions. This has been a very hard time for me but I feel as if I have a team behind me for help and support.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 19, 2019

    Rose was very accurate and thorough in her explanation of the program. She was very professional and went over every aspect of the program in detail. She went over everything that Rhoee went over with us when we called to get an introduction to the program. The program seems to have everything covered that we need to be prepared for.

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    StaffProcess

    Reviewed Nov. 19, 2019

    Excellent support. Very explanatory to me on all the things I needed to do. Feel confident about the program and its professionalism. Could understand step by step all the things I needed to do. Very supportive also. Very good feedback on all my questions.

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    Customer ServiceStaffProcess

    Reviewed Nov. 19, 2019

    It was easy and a great experience so far. I feel confident that I will soon be debt free. They are very helpful and explains their process in detail. Now that I have taken the first step to being debt free I can also get rid of the annoying phone calls and threats from the creditors calling me daily.

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    Customer ServiceTransparency

    Reviewed Nov. 19, 2019

    They were very prompt and helpful, they went over everything and explained what was happening and what to explain in detail what they are all about, they were very helpful in finding out three things on credit that was not mine and gave me number to call and get things straighten out.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 19, 2019

    The customer service is incredible and made me feel relieved. I was fully informed about all avenues the company would take to help resolve my situation. Safia was understanding and very helpful. I would highly recommend this company. Grace welcomed me on my welcome call and further added all clarity and reminders. I need to know. They both helped me with issues I had with my creditor.

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    Reviewed Nov. 19, 2019

    Very informative about in the steps that I would be taking. What I would have to do and what they would handle for me. Informative in what I pay now monthly and what I would be paying once a month to pay back my debt and how long it would take to get me out of debt.

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    StaffTransparency

    Reviewed Nov. 19, 2019

    Everything was explained quickly and without hesitation. James knew exactly what he was talking about. He was very friendly and patient! I appreciated the assistance he gave me in figuring out my situation. I will definitely recommend your services to others and encourage them to talk with you about their options.

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    Customer ServiceStaff

    Reviewed Nov. 19, 2019

    From the first call I made to signing the agreements, everything has been great! Though it does take some time to get things rolling, I am already feeling a great sense of relief!! I’m very happy to be working with this team to get myself at a financial level that I want to be at!

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    StaffProcessTransparency

    Reviewed Nov. 19, 2019

    Thank You. Aaron and Jay were very helpful and I feel this will be ok....I would recommend this to anyone in a similar situation. The first impression on anything is very important and these gentlemen did a first class job...It was easy to give them all the information and their explanation of the program was easy to understand.

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    Transparency

    Reviewed Nov. 19, 2019

    This has been pretty easy for a 76 year old illiterate computer operator. I have had no problems understanding what I had to do. It has been clear and precise, and if anyone has trouble with it, just go slow and read directions.

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    Staff

    Reviewed Nov. 19, 2019

    National Debt Relief, is a place I would recommend highly for my family and friends. They know how to go about everything with you in a very friendly and polite way. The staffs will take you through all the process for you to understand what you are about to do.. Thank you all the staff.

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    StaffProcess

    Reviewed Nov. 19, 2019

    I have had great interactions with everyone at National Debt Relief, they are patient, helpful, and guide you through what can be a challenging process. I was extremely nervous about this process but they put my mind at ease and answered all of my questions. Thanks for the great, friendly service.

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    Reviewed Nov. 19, 2019

    James made my experience setting up my acct. quick and convenient. I got exactly what I wanted, to consolidate my debt into a monthly bill and someone to negotiate with my creditors on my behalf. I don't like hassles, and they made dealing with my debt hassle free.

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    StaffProcessTransparency

    Reviewed Nov. 19, 2019

    Thank you all for being so helpful! I look forward to being debt free within the 31 months that we have outlined together. You've made each step very clear and concise. I was able to follow each step to prepare myself for the process.

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    Transparency

    Reviewed Nov. 19, 2019

    They were very clear on what would happen next and how things would go over the next 2 years. I was recommended this website and hope it doesn’t disappoint. I look forward to being completely out of debt. While also increasing my credit score back to what it once was. Thanks for the clean slate.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 19, 2019

    Chad ** was very polite and explain everything very clearly. Also Kiara took extra time to go over the agreement just like Chad. The enrollment with National Debt Relief was very easy and understanding. I received the welcome call from Kiara and like Chad, she was very helpful. I know this will make it more easy with my bills. Now all I have to do is let my bills account that you have my back.

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    StaffTransparency

    Reviewed Nov. 19, 2019

    Alyssa and Nancy were both so helpful and flexible working around my schedule. They thoroughly explained everything, answered all of my questions and were so helpful! I am so excited to start this journey to financial freedom with National Debt Relief!

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    Staff

    Reviewed Nov. 19, 2019

    So far so good. I was glad that Am One told me to use National Debt Relief. I was very glad they accepted me. I am so relieved that I was able to get some help with my debt. I look forward to continue with the program.

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    Customer ServiceProcess

    Reviewed Nov. 19, 2019

    Excellent Customer Service. T ** was Great! An easy program to understand and I would recommend the program. Very thorough. Thank you for your customer service during a stressful hardship time. Again, I would recommend your company. I don't have much else to say except I am grateful for your service.

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    StaffTransparency

    Reviewed Nov. 19, 2019

    I had the pleasure to have Christina ** as the person to help me today. She was very knowledgeable and answered all of my questions. Christina made me feel comfortable and I never felt pressured. Nancy was great and was also knowledgeable in the industry. She explained everything very professionally and made me feel relieved that I made the right choice.

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    Reviewed Nov. 19, 2019

    It is as easy and helpful as they advertise. Was paying 1100 a month in minimum payments and now paying 433 a month. With only paying the minimum, my credit isn't going to improve anytime soon, so don't let a quick negative credit score concern you, it will come back quicker than on your own. I unfortunately had to do this about 12 years ago, and I had EXCELLENT experience then and NOW.

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    Staff

    Reviewed Nov. 19, 2019

    The agent I worked with, Jalena, was very pleasant, understanding, and patient, in that it took a few days for us to reconnect after our initial discussion and review of NDR's offer. My only suggestion would be to maybe mention the amount of debt the client holds fewer times, since it is a sensitive subject for the client. But, overall, my experience with NDR has been great thus far. The Welcome team was also great to work with.

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    Customer ServicePriceStaffTransparency

    Reviewed Nov. 19, 2019

    National Debt Relief's rating on the Better Business Bureau made me go with them. Signing up with them was an easy process. It was good customer service. It was a little nerve-wracking on my end just because of the whole situation, but all in all, it was a good experience. They anticipated approximately four years for the entire process to be started and finished. I've only been doing this for a year now. But so far, about 50% of everything has been resolved. Probably 35% has been paid off. So, it seems to be on track from what they initially told me.

    In the beginning, I was working with just one person. After that, if I make a phone call to them, it was whoever picked up the phone or their answering system. There was one other person that I worked with directly regarding one thing that really disappointed me. It wasn't on their end though. It was an offer for a loan to essentially pay everything off, essentially to give them the money, and then I'll pay the loan off. My biggest hiccup with that was the interest rate. It's great that I get to pay all of the stuff off. However, I would have ended up paying more between the interest rates and what I've already paid through National Debt Relief than what I originally quoted on everything altogether.

    I opted not to do that. I understand why it was offered and the reason behind is because that it pays everything off on the front end, and then you get to start building your credit back up earlier, which is smart. But for me, it's not smart because now, I'm gonna end up paying more than I would have if I never even bothered doing this entire process. That was the part that did not make sense to me.

    NDR was very clear with everything upfront and how the process would go. The only thing that ever threw me for a loop was they had contacted me with an approval for a reduction on one of my loans or one of my credit cards. Initially, they asked for an additional $200 over two pay period. So, it was like an additional $80 or $90 each one of those deductions and I just wasn't expecting it. Mostly, I'm like, "Okay. It's part of the agreement, so I can accept that as long as it's only two times and not gonna be like the next 20 payments." That was the only thing that was never really discussed. The fact that, "There is a potential that there are maybe one or two times that we may ask for additional funding to get a debt resolved." So far, from my experiences, they've been very professional. They deal with things appropriately. They've made contact to all my creditors and my creditors are no longer bothering me.

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    StaffTransparency

    Reviewed Nov. 18, 2019

    I felt very comfortable speaking with both representatives. They made every aspect clear. I have total confidence that I made the best decision of my life! I now have hope for the first time in a very long time that my approaching retirement is possible and will allow me to be debt-free.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 18, 2019

    Everyone was so helpful. Bernie was great and was very helpful. She was extremely patient and explained everything clearly. The woman on the Welcome call was great as well. I’m very excited to get the help I need in getting debt-free.

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    Staff

    Reviewed Nov. 18, 2019

    My husband gets very impatient about phones, computer technically challenged but everyone was very patient with him. I helped him as well and our experience was a good one but it took a while to get our debt all figured out.

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    PriceStaff

    Reviewed Nov. 18, 2019

    Helped payoff cards and save money. I had two cards with super high interest. They were very nice and I feel like I can really put my trust in them. I would recommend anyone in credit card debt to use them.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 18, 2019

    Everyone I spoke with at NDR was very friendly and willing to answer any and all questions no matter how silly with ZERO condescending attitudes. They relieved a lot of my nerves and fears about doing a program like this and walked me through the whole process. I highly recommend them!

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    Reviewed Nov. 18, 2019

    Friendly and helpful. I am new to a program like this. All phone calls and emails have been very professional. All staff seem very knowledgeable and are also nonjudgmental. Feels good to be treated like a person above all other things. Looking forward to becoming debt-free.

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    Staff

    Reviewed Nov. 18, 2019

    Jamie and Gaberial did a wonderful job helping get started! I appreciate all of their help. I am excited to get out of debt in 2.5 years rather than the 30 years that I thought I would be in. They answered all of my questions without any hesitation.

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    StaffProcessTransparency

    Reviewed Nov. 18, 2019

    The 2 people that explained the process to me were very informative and patient. I had a lot of questions and was very appreciative of their willingness to help me understand how the process works. Thank you very much for helping me.

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    StaffProcess

    Reviewed Nov. 18, 2019

    I was skeptical when it comes to debt relief, but after going through the process National Debt Relief was very professional and friendly to help me. Having the confidence that they will help me all the way through this process is very satisfying.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 18, 2019

    I talked to debt specialist Rashad **. He was very knowledgable. I am happy to get help from NDR. I had a welcome call and a lady I talked with, explained me everything there's to know. I set up online account.

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    Customer ServiceStaff

    Reviewed Nov. 18, 2019

    Krista was very nice and extremely helpful right from the start of our conversation. She was quite efficient and did help me tremendously. My later conversation was just as pleasant when I did the Welcome Call. Both ladies were very knowledgeable and courteous.

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    Reviewed Nov. 18, 2019

    I have never experience so much professional and sincere attention to my concerns. NDR make it so simple and easy to apply and receive quick response. Michelle and Camilla, answered all my questions and concerns with so much patient. They walked through the whole agreement until I clearly understood their policies and what I was signing. They did not rush me into signing on. Step by step was explained. They gave me the opportunity to ask all questions and concerns. I would highly recommend NDR to friends or family that may need their help. NDR gave me the peace of mind I so needed.

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    StaffProcess

    Reviewed Nov. 18, 2019

    Everyone there that I have spoken with has been very understanding and very precise about all details related to this. They have Made sure that I understand everything. They were very quick and very helpful. I wish I had of looked into this program long time ago instead of trying to do it myself with no success.

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    Customer ServiceStaff

    Reviewed Nov. 18, 2019

    Nation Debt Relief provides a very comfortable and informative space to talk through your debt options and get you towards a debt-free future. I am very happy about working with them towards paying off my credit debts. Thank you to all the customer service representatives for taking the time to walk through each step with me.

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    StaffProcessTransparency

    Reviewed Nov. 18, 2019

    I called to get some info on how I could reduce my monthly bills. My rep Peter was very knowledgeable and explained my options in detail. He was very patient and answered my questions as accurately as he could. I honestly had a great experience and I hope this program will help me get out of debt.

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    Reviewed Nov. 18, 2019

    Both people I talked to were very knowledgeable and understanding. They made sure I understood what was to come and how fast or slow that would be. They both were extremely helpful in this harder time of mine. I should have called sooner with customer service like this.

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    StaffProcess

    Reviewed Nov. 18, 2019

    The process was quick and professional and everyone was so kind, friendly and helpful. This is not a situation that I am proud of and National Debt Relief made no condemnation statements or did any criticizing. They were sincere and honest with their answers to my questions and made me feel at home and comfortable with an unpleasant and painful situation.

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    StaffProcessTransparency

    Reviewed Nov. 18, 2019

    Can't say enough wonderful things about Robert and Ana who I have had the privilege of working with on my journey to being debt-free. They were very professional as well as being friendly. They were very clear about all aspects of the process and if I had a question it was answered immediately! Thanks again Robert and Ana. Kathryn

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    Reviewed Nov. 18, 2019

    I had the best experience with the agent that called me! She walked me through the entire process and I immediately felt a wave of relief and was almost in tears by the end of our call. I can't thank you enough!! This will make such a difference in our lives!

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    StaffProcess

    Reviewed Nov. 18, 2019

    I've been wanting to do a debt relief program for a long time now, but I never thought they actually worked. I just started this one, but I feel confident that I have made the right choice. Everyone has been so extremely helpful to me and reassuring during the process.

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    Transparency

    Reviewed Nov. 18, 2019

    I was very scared about consolidating my debts but they explained everything in a very professional and clear way that made me understand my options. They also made me understand how to make myself debt-free sooner by dealing with my creditors. Thank you so much!

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    StaffProcessTransparency

    Reviewed Nov. 18, 2019

    So far my experience with the National Debt Relief has been very satisfying the people that I've been talking to have explained to me step by step all the things I need to do to become debt free and Mr Jay ** gave me a great peace of mind by guiding me into the final steps of my program enrollment. Thank you very much hope to graduate debt free from this great program. Thank you all.

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    Staff

    Reviewed Nov. 18, 2019

    The staff at NDR have reassured me I would be in control of my finances at end of this program. This comes as a great relief that I one again can take control of my finances. The staff are very patient, helpful, and care about your situation.

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    Process

    Reviewed Nov. 18, 2019

    The enrollment for the debt relief program went pretty smoothly. I'm getting great service from National Debt Relief. The program has helped me get out of debt a little bit faster. The last payments are due in February of 2020.

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 18, 2019

    I did an online search to help get my credit down in all one spot and National Debt Relief came up. Their customer service's really good. They explained the whole situation to me, how long it would take, what my payments would be like, broke it all down to me each month of what they could do, and what they expect they could do. It's a really good experience with them. I'm a year into the program. Out of all my credit, there are like eight left out of them. So I'm a little bit further ahead than what we expected. But I'm seeing that a lot of stuff has improved tremendously. NDR has multiple people that work on the account. I talk to a customer service agent when I call in or if a specialist needs to talk to me, they call or leave a message. It's very easy to get a hold of people. Most of the people I talk to are very informative, if not, they get someone that can help me. Everything was a great process. I recommend them highly.

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    Customer ServiceStaff

    Reviewed Nov. 17, 2019

    Mark ** was very friendly, didn't rush through our phone call and talk time. Was very helpful in getting my application started and getting all of my information correct and processed in the system. Amanda was very friendly on the phone and took time to go over everything and was very patient will I was checking my email on my phone and completing necessary forms that needed to be electronically signed. Thank you.

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    Customer ServiceStaff

    Reviewed Nov. 17, 2019

    This is been a very easy experience with a lot of well-informed staff. I am very comfortable moving forward on my debt relief. The online is excellent and I know I could stay informed about all of this process. Ray ** was well-informed and took the time to answer all my questions.

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    StaffProcess

    Reviewed Nov. 17, 2019

    Really professional and helpful. The process to enroll was quick and informative. Everyone made sure I understood important details. Great experience. I would recommend this program to anyone in need of this. The payments are very flexible and can change to your needs.

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    Staff

    Reviewed Nov. 17, 2019

    I was really pleased with how polite and patient they were. Everyone was very professional and I really think this is going to help me out a lot with my finances. My bills got out of control when I was paying my daughter's bills too. My daughter doesnt receive child support so she needed help and of course I had to help her. Thank you.

    Angela

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    StaffTransparency

    Reviewed Nov. 17, 2019

    It a first experience and they are very helpful. I can sure see myself working with them. They were very detailed with everything and explained page by page. I felt confident. And I recommend anyone to join them for any help with your debts.

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    Customer ServicePriceStaff

    Reviewed Nov. 17, 2019

    I enrolled over the phone and it didn't take long. The rep asked me everything he had to ask me, and then he had to email me some stuff and I had to sign it. It was less than 30 minutes. I never talked to anybody that wasn’t helpful. The payment plan was very affordable. It was a great experience.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    Welcome phone call. Very pleasant customer service. So far everyone has been very helpful and kind. I am totally embarrassed that I have ended up in so much debt, but I have been consoled and not judged. So far everything has been positive.

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    Customer ServiceStaffProcess

    Reviewed Nov. 16, 2019

    Immense professionalism but beyond that just kind and understanding during a humbling and difficult experience. I look forward to a continued relationship and completing the program successfully! Kenyetta who initially spoke to me heard that I had started to cry and she stopped the factual conversation and just empathized with me. Encouraged me, and congratulated me on making the first step to freedom. Thank you!

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    Reviewed Nov. 16, 2019

    Great experience. A few things have me concerned but hopefully, it will not come to that regarding lawyer and fees. But overall, great experience with Barbie and this REP that I spoke with today. I wish I was not in this situation but I feel confident that can help.

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    StaffTransparency

    Reviewed Nov. 16, 2019

    My wife and I were very pleased with your representative, Orion **. He was very patient and he explained well everything we needed to do. We weren't sure at first if this was the route we should take, but he assured us it would work out in the end. Thank you!

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    My initial experience has been good! Thanks! I thought everyone was instructive and showed very good manners! I was impressed with the speed of operation. I am really looking forward to your communications with Navient. Many say you are the best in the nation, assistance in this important is appreciated!

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    Staff

    Reviewed Nov. 16, 2019

    My experiences was good. The person just talk too fast, but was very pleasant and expand areas of agreement. I am grateful for this service. The process of understanding and remembering all of the agreement was very difficult. I will recommend your National Debt Relief to my family and friends. Thank you. Marguerite

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    I had two people help me and BOTH were VERY helpful and easy to understand. ALL of my questions were answered and things were reexplained if I didn't understand at first. The call on the second day to confirm was just a great as the first night, setting it all up. Both times does take a while but that made me feel very secure. I know this will be the only way for me to get out of financial trouble! My Thanks to NATIONAL DEBT RELIEF!!

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    StaffTransparency

    Reviewed Nov. 16, 2019

    Very helpful and easy to work with very professional... Both agents went the additional mile to assure both my wife and I understood the process. They explained in detail went over all of the information and double and triple checked my understanding.

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    StaffTransparency

    Reviewed Nov. 16, 2019

    Your organization is really going to help me manage my debt. Pedro and Isis provided the explanation of how it will work with ease for me to understand. I will be more than happy to refer you to any of my friends and acquaintances in the future, if they need this kind of help.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    So far every member I have been in contact with has been nothing but helpful in our mutual goal to resolve my debt issues. Phone calls have been quick and simple while providing me all that information I have requested from them when asked, all members of the success team have made me feel as though they truly mean to help me and not just adding another account number to their files.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    Satisfy with all questions answered curiosity. Professional in their work. Good communications skills. Timely. Always on time. Accurate calls. They were big help. They go out their way to help and make sure that understood everything I had questions for. Very nice employees answer all questions I had. Keep up the good job they are doing.

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    Staff

    Reviewed Nov. 16, 2019

    All interactions with NDR staff have been excellent. They were professional, courteous, and understanding. The sign-up process was simple and straight forward. With their program, I'll end up paying off my credit cards in 2.5 years compared to 15+ years if I kept making minimum payments.

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    Staff

    Reviewed Nov. 16, 2019

    Excellent experience all around. All questions answered and I came away feeling good. I would recommend this program to anyone who would be interested. I appreciated all the time and effort from all the people who aided me. Thank you very much.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    When calling National Debt Relief I was able to discuss with them my situation regarding my debt and they were able to assist me in relieving myself from that burden. The professional and friendly experience I had was beyond expectations. They made sure I understood everything and made sure to answer any questions I had. Also I do appreciate the no long wait times when calling them. They are quick to answer and quick to call back when they need to. Will recommend to family and friends in the future. Thank you!

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    Staff

    Reviewed Nov. 16, 2019

    All encounters have been great. No one made me feel like a failure for getting into this position. Everyone is extremely helpful and positive! I finally feel like I will be able to breathe and no longer drowning in debt. Once I took on all my ex's debt in our divorce I feel like there is finally a solution instead of just moving funds around to get by.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 16, 2019

    Everyone I talked to was very helpful and informative. From the beginning they were transparent and I liked that. I have to admit I was a little hesitant to even sign up for the free consultation call. I'm really looking forward to becoming debt free thanks to this program.

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    Staff

    Reviewed Nov. 16, 2019

    Very thorough, covered everything. Professional. Reassuring. Easy to deal with and answered all questions in easy to understand language. All documents received immediately and were easy to follow. I just started this process so I can’t state how every will proceed but I hope it goes as they described.

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    Verified purchase

    Reviewed Nov. 16, 2019

    National Debt Relief was very easy to work with & I can’t wait to see what it feels like to be relieved from most of my debt. We had almost $30,000 in debt & can now make a reasonable payment of $250 biweekly for all of them combined.

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    StaffProcess

    Reviewed Nov. 16, 2019

    So far I’ve only just began my journey with NDR but so far everyone has been very knowledgeable as well as very friendly. I will recommend to other people. It is a scary process but with NDR I feel secure in what I’m doing.

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    Staff

    Reviewed Nov. 16, 2019

    When I applied the first time I was turned down for approval. Warren ** was extremely professional and very pleasant to work with. He was in constant contact with me. Warren worked tirelessly to get me approved. I would recommend National Debt Relief to anyone who is struggling with debt issues.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    Customer agent Henry was very helpful, friendly with great customer service. Got me approved in a quick matter. I hope this will be a success in getting myself a debt relief. All other customer agents are very friendly, helpful with great customer service.

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    StaffProcessTransparency

    Reviewed Nov. 16, 2019

    My point of contact was very professional and walked me through each process. Explained every area completely and thoroughly. If I had a question or did not understand exactly what he had discussed, he was more than happy to go over it again until I understood.

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    StaffProcess

    Reviewed Nov. 16, 2019

    Good information with all the people I spoke to about settling a debt. I would recommend all my friends that has problems with their financial. I feel that any debt relief programs will work. If a person can't resolved their financial. I feel that this program will work great for me.

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    Customer ServiceTransparency

    Reviewed Nov. 16, 2019

    First to start, they really took the time to explain everything detail how it was to be handled. Emails were very helpful, communication through phone was very helpful. I’m at ease that I will soon be done with unwanted debt. Overall, I’m starting to breathe again, due to soon having a new start.

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    Customer ServiceStaffProcess

    Reviewed Nov. 16, 2019

    Had a really, really pleasant customer service experience enrolling in this program. I've been nervous to consider a program like this due to the shame around debt, but every employee made me feel comfortable and secure in the decision and they were very helpful in explaining everything thoroughly.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    Everything was well described to me. All options were laid out. I was easily able to navigate their system. Friendly customer service. I have been overwhelmed with debt and life circumstances and thanks to Isaiah and the rest of the National Debt Relief team, I feel more secure than I have in a very long time. Thank you so so much!

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    Customer ServiceStaffProcessTransparency

    Reviewed Nov. 16, 2019

    When I called to get basic information than how the program worked I was greeted by Darious, he was so helpful, patient and informative that I signed up with him right away. Although the process took some time I appreciate the transparency, and the fact that they took the time to answer all of my questions. Michail

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    I was having a lot of difficulty paying my bills because of being out of work and having a baby for a while. So, I fell behind on all of them for a couple of months, which was why I called National Debt Relief to get a little bit of help. I've been on it for a couple of months and the service is okay. As regards to payment, they negotiated with me because I could not afford the amount that they were telling me first. I have children, I have rent to pay, I have to buy food, I have a baby. So, I told them what I can afford. The negotiator seems to know what he is doing. Most of the time, I get emails and then I have to respond by email. What he has negotiated so far seem fair.

    I, however, got my credit report and it said that I missed a couple of payments -- so, they missed a couple of payments. I have to see what is going on with that. Working with them, nevertheless, has eased a lot the harassing phone calls all day long. Also I don't have to remember to make the payment every month, waiting for a bill or forgetting. So, that helped a great lot.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2019

    National Debt Relief has been great to work with. The first guy I talked to was so informative. I was really defensive about it because I was 100% debt-free up until three years ago. I was angry over the situation that I've allowed myself to get into and that guy was so persuasive and gentle. He was very good at what he does. They asked me questions that I wouldn’t normally have thought to answer to pull information out that's for my benefit. I went through a divorce. I owned my own business for 11 years and credit cards are paid off every month, and then my ex-wife runs them up and she’s gone. The credit cards are opened in my name but the signature on the bottom of the paper are not mine. She signed my name, but by law, we were still married, so I had to pay for them.

    I pay NDR for about $700 and that’s about four or five debts that I don’t have to deal with each month. It's on automatic deduction out of my check or on my bank account. We got all of that set up. Matter of fact, I was going to call them yesterday to check if I have a problem because I know that their payments usually come out on the 16th or the 17th and I hadn’t seen it come through. Then I saw it came out late yesterday evening. Overall, they’ve been wonderful.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2019

    The customer service people were wonderful and patient while I found all the information they needed. Outstanding service clearly here to assist people to get on the right track to fixing their credit.

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    Staff

    Reviewed Nov. 15, 2019

    National Debt Relief customer VERY Satisfied with the professional way Christal and Wayne handled my account info. They were the BEST. SO I am on the road to getting out of debt with their help and your company. VERY VERY SATISFIED!!! Gold stars for sure!

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    Staff

    Reviewed Nov. 15, 2019

    Both people I spoke to were nice and very informative. They answered any questions that I had pertaining to the debt relief system. This was very quick and easy to do. I would definitely recommend to others who are facing debt like I am.

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    Customer ServiceProcess

    Reviewed Nov. 15, 2019

    Surprised how fast the whole processed worked out. Called to get some information and quickly Keith was able to help with our situation and at the same time putting us at ease. Gathered all of our information and submitted it. Called back within minutes and we were approved.

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    StaffProcess

    Reviewed Nov. 15, 2019

    My experience with National Debt was pleasant, helpful, and made real good the decision I was making, I would recommend this program to whom is looking for some debt relief. This is really a wonderful program to give a chance to, because they care.

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    Staff

    Reviewed Nov. 15, 2019

    I was very happy with my experience with National Debt Relief and both people that I spoke with were knowledgeable and I could tell they wanted to help me and to have the best experience with their company. I now feel good about all my debt because I know I have them behind me and helping me get through this tough time. It was a big weight off my shoulders. Thanks so much and I am happy to be doing business with National Debt Relief.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2019

    My experience with all the representative has been very professional and informative. I feel like they will help me relieve the stress of getting me out of this debt that I've called for myself and to get me back on the right track a stability.

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    Customer ServiceStaffProcess

    Reviewed Nov. 15, 2019

    Everybody I talked with were very nice and described everything in detail. I would recommend this company to anyone who asks about it. Gabriel ** was very professional and he talked me through the whole process and asked me during if I had any questions about anything. The person who made the welcome call was also very courteous. I believe his name was Stefan.

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    StaffProcess

    Reviewed Nov. 15, 2019

    I was treated with respect and kindness. Taj is the man who helped me, he was so kind and understanding. I felt safe telling him I needed help. He helped me to understand the program and made me feel that there was hope. As I told him I feel as if a weight has been lifted from my shoulders.

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    StaffProcess

    Reviewed Nov. 15, 2019

    Great debt relief program! I was overspending and living beyond my means, without a budget in place. NDR was very understanding and were there for one sole purpose of helping me climb out of my debt. I feel very relieved and stress free, now.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 15, 2019

    The reception was not clear, but the representative had patience. She ask me more than once did I have any questions. She also allowed me to take emergency calls. She was very helpful in explaining to me the outcome of everything.

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    Customer Service

    Reviewed Nov. 15, 2019

    My experience was very good except for it took awhile and they had to call back twice for Welcome stuff and to get approved. All of that could have been done in one phone call not three. Other than that I had a great experience.

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    Process

    Reviewed Nov. 15, 2019

    Haven't quite started yet, but the process getting through to the point of resolving debts has been good. I'll probably fill another one of these out after I'm finished. I was definitely nervous before we started, but I'm feeling a little more relieved now that I can see past my next credit card payment.

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    StaffProcess

    Reviewed Nov. 15, 2019

    My experience with the agent was exceptional. She was very polite and knowledgeable. After my session I was left with a feeling of confidence in the program. The information I received is one that I will refer to people I know.

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    Customer ServiceTransparency

    Reviewed Nov. 15, 2019

    The call was very clear and informative, She covered all aspects of the program to me. We have a long way to go but so far I have a good feeling we will be able to resolve this debt. I look forward to watching how this progresses.

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    Transparency

    Reviewed Nov. 15, 2019

    Both Lydia and Shadia were very helpful they explained everything so that I understood what is going to happen. They also told me how the program was going to work explained how long it was going to take and how much was going to be taken out of the account every two weeks.

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    Customer ServiceStaffTransparency

    Reviewed Nov. 15, 2019

    I worked with Safia for enrollment and she was very clear and easy to work with. I also felt like she was sincerely trying to help me and not just selling the program. My welcome call was also great and confirmed all of the details of the program.

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    ProcessTransparency

    Reviewed Nov. 15, 2019

    The service is absolutely fabulous, I just hate the prompted conversations that take forever to complete. I appreciated the explanation of how the process works and the walkthrough of the steps the company takes to get me debt free. It was just a wonderful experience.

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    Customer ServiceStaff

    Reviewed Nov. 15, 2019

    I was happy with the experience signing up for help from my debt. I was made to feel comfortable and not afraid to ask any questions I may have. The people I have spoken with on the phone were professional and kind.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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