National Debt Relief Reviews
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About National Debt Relief
National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.
- Free consultation with debt coach
- Free debt relief quote
- Numerous accreditations
- Professional and responsive customer support
- Easy enrollment process
- Fees can reduce overall savings
- Not available in all states
National Debt Relief Reviews
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- 4,881,224 reviews on ConsumerAffairs are verified.
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Reviewed Nov. 27, 2019
The process so far has been quick, and I trust that the end result will be the same. I’m receiving a lot of information, and I realize I can call on questions and clarity, I also understand that our credit scores will rebound once settlements are complete.
Reviewed Nov. 27, 2019
Thank you to Valerie ** and the Welcome expert who helped us create our account with National Debt Relief. They were kind, patient, courteous, and clear. We understand what we need to do to get out of debt now. Both of these representatives covered all required areas completely.
Reviewed Nov. 27, 2019
I don't think I have a order number, but if everything is as good as it sounds I will be satisfied. I considered bankruptcy and am glad I have a different alternative. I can appreciate this program if everything goes as well as they say it should.
Reviewed Nov. 27, 2019
When you give instructions to them about communication, they don't listen. I TOLD THE GUY NAMED IAN to call on Saturday. But, he didn't listen. Somebody would call throughout the day. I even went as far as to explained to them that I drive a School Bus. I was not planning on doing business until I finally picked up the phone on a break and spoke with MS/MRS KATRINA. Along with her and further research, I decided to move forward.
Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.
Reviewed Nov. 27, 2019
Elijah ** was Very professional and helpful and I feel he understood my situation and assisted me with the best program to help me get out of debt in the fastest way possible. He gave good advice on how best to handle the creditors as they contact me.
Reviewed Nov. 27, 2019
I was very hesitant to use any debt relief service but both Imani and Jordan were very helpful and understanding while guiding me through this difficult time. I very glad I chose National Debt Relief and look forward to financial freedom.
Reviewed Nov. 27, 2019
The team at National Debt Relief has been exceptionally helpful. All aspects of the process have been fully explained and all questions have been answered. I appreciate all of the team members I have worked with especially Kristina and Natalie.
Reviewed Nov. 27, 2019
Everything went smooth. I appreciate this program and its ability to get me debt free easy and stress free. The representatives that helped me were very informative and made the application process very easy. I would not hesitate to recommend this program to anyone looking to become debt free.
Reviewed Nov. 27, 2019
This experience has been made better by National Debt Relief. This is not a place that any of us expect to find ourselves, however it happens. NDR has made this as painless and comfortable as possible for us to start our journey of relieving unsecured debt. The customer service reps have shown exceptional customer service and patience. They have been very thorough in explaining all of the details of how the program works and what we can expect over the course of the next few months. If anyone finds themselves in a similar situation, call NDR.
Reviewed Nov. 27, 2019
People were great and worked well with me setting up my account. Process was easy. This seems to be great program and will hopefully help me reach my goal of being debt free as soon as possible. Thank you for all help and assistance in the process.
Reviewed Nov. 27, 2019
I found National Debt Relief on Quora answering website. I am so very desperate in trying to get a hold on my debt. I gave them a call and Mr. Orion ** was kind enough to talk to me and initially gave me time to think about if this program was going to help me out. Though he called numerous of times to get my attention; I finally answered his call after awhile and he was able to discuss my questions. I decided to go with this program. I am already in a bad way and this will possibly help me out in the long wrong. I would recommend this program for people that have excessive debt. It is an alternative route than doing bankruptcy.
Reviewed Nov. 27, 2019
Very helpful and nice, friendly people that really seems like they care to actually help me. Easy step by step process went through everything thoroughly and now just working together to get myself debt free and in a better place.
Reviewed Nov. 27, 2019
Got myself into debt over the years and it’s just become more than I can handle but after my free consultation, I was made aware of what’s to come and that this program was right for me. Everything is fully explained to you and if you have any questions, please ask them so that you are not left guessing or unaware of what’s happening. As I said this is just the beginning phase for me so as debts are settled, I will provide extra feedback.
Reviewed Nov. 27, 2019
The folks at NDR are exceptional. Very knowledgeable, friendly, and informative. I was totally comfortable with the entire process. Too much debt causes a lot of stress, and I I felt immediate relief after enrolling in this program. Thank you NDR!
Thank you for sharing this, Thomas. It feels good hearing that you felt so comfortable with the enrollment process. We look forward to working with you and helping you get closer to being debt-free in the future.
Reviewed Nov. 27, 2019
Very professional customer service. I was very nervous about applying and going through, but NDR made me feel comfortable and answered any concerns I had. The application process was quick and informative. NDR provides a client portal and it was simple to set up. I look forward to going through the process with NDR. :)
Reviewed Nov. 27, 2019
They gave me a peace of mind and knowledge and understanding about my credit and how to resolve the issues. I thank them very much for all the help. I am on my way to being debt free and being able to live again without worry.
Reviewed Nov. 27, 2019
I had a great experience visiting and setting up my debt relief. The numbers were confusing until we went line by line through each aspect of where and how much I would spend and how much I would save. I am optimistic that my future will be debt free.
Reviewed Nov. 27, 2019
Seth and the other man that I forgot his name was such a big help. They made it where we could understand it and answered all my questions. I'm looking forward to be debt free in a couple years. I understand credit cards better now.
Reviewed Nov. 27, 2019
Good experience getting started with program. Very professional and my questions were answered completely. It was very easy to sign all documents and I feel very good as I start this program. I hope this will help me get out of debt.
Reviewed Nov. 27, 2019
I was getting more and more in debt and I really needed to try to get all my debt timely consolidated and make a smaller monthly payment and try to get all that off of me. I got a letter in the mail and I read over it and I thought it sounded a good thing to do. So, that’s how I got started with National Debt Relief. They looked at the amount that I owed and set me up on a three-year plan. Everything went smooth. The rep seemed like she really cared and that she wanted to help. They were gonna contact all my creditors and make a settlement with them. They take out something I could afford every two weeks. So, they make it easier on me. It's less than my monthly payment. It’s brought it down some and then, in return, National Debt helps me get out of debt. I’m almost a year and half into it. It’s going pretty good, so far.
Reviewed Nov. 26, 2019
Very pleased and will recommend this company to anybody. The staff are fast and professional at all times. This has truly saved me from being forced to file bankruptcy. The future is looking much brighter now! Thank you sooo.... much.
We love hearing reports like this, Bre Anne! Thank you for sharing. We look forward to helping you reach your goal of a brighter financial future!
Reviewed Nov. 26, 2019
Very polite and respectful. Knew the answers to all my questions. Very professional. Made this process very easy to do. Thank you for all your help. Highly recommend to all my friends. Takes a lot of stress off me knowing that I'll soon be debt free.
Reviewed Nov. 26, 2019
Both Lyndsay and Ronald ** were very helpful and informative with the questions I had about National Debt Relief. They answered all my questions and were very professional. I would definitely recommend them. Just like to say thank you again.
Reviewed Nov. 26, 2019
Very pleasant, thorough staff, made me feel like I can breathe again, head is slowly coming above water. Thank you Sarah and Ciara (sorry I think that’s her name). Much appreciated and pray this positive experience continues, I don’t want to get into this predicament ever again.
Reviewed Nov. 26, 2019
Today I spoke with Justin who helped me get started. Justin helped me understand what exactly the program will involve and that I can actually pay off my debt in about 4 years instead of the 20 or 30 years it would be if I tried to pay it all off on my own. He was very nice, understanding and I couldn't have asked for a better person to help me!! I did my welcome call with Christina who was just as nice and helpful in explaining everything to make sure I understood!! Definitely glad I decided to call and get help. I feel so much better! Thank you!!!
Reviewed Nov. 26, 2019
Kirk was was/is very easy to work with and is technically proficient at his current position. Jill and I feel this program will put back in charge of our finances and ultimately pave the way for complete financial freedom. Thanks Kirk and NDR for your assistance. r/Mitchell and Jill
Reviewed Nov. 26, 2019
So far, my experience with National Debt Relief has been helpful and professional. I am thrilled to be able to pay only one payment that will cover most creditors, instead of drowning in individual payments and high interest rates. I have all the confidence in the world that working with them will make a huge difference in mine and my family's lives and help give us all a better future!
Reviewed Nov. 26, 2019
I am looking forward to resolving my debts and becoming debt free. Thank-you for giving me the opportunity to help me. I will cooperate with you and do whatever is necessary to get all the debts settled on the list.
Reviewed Nov. 26, 2019
From the moment I called and began the process the Customer Service Representatives, Terrance ** and Amanda **, have made me feel like I finally made the best financial choice and didn't talk down to me for getting into this position. So much relief, it says it in the name!
Crystal, thank you for taking the time to recognize the hard work our agents put in. We've let them know and we're sure they'll be happy to hear that you remembered their exemplary service.
Reviewed Nov. 26, 2019
Thank you, it was never easier to set up the account, I couldn't be more satisfied. Great customer support. I am going through a divorce and I wasn't embarrassed, thanks for making me feel that I can do better and allowing me to fix my debt.
Reviewed Nov. 26, 2019
The people at National Debt Relief have been incredibly helpful to me during this financial crisis in my life. They answered my questions, and were very empathetic to my situation. They treated me with respect and compassion. I would recommend them to anybody who finds themselves in a hopeless situation that I found myself in.
Reviewed Nov. 26, 2019
Everything was explained well enough and they made sure I understood what was going to happen and with the time frames of what was going to happen and what to do and to know that it will take time to get funds set up and that it will affect my credit score as well. Thank you guys for the help.
It was our pleasure helping you through enrollment, Jennifer. Feel free to follow up any time you have questions, and don't forget to create an account so you can view your details through the portal. If you have any questions around this, please reach out to Client Success and they will advise you further.
Reviewed Nov. 26, 2019
Jeff and the woman who call me today was incredible, professional. I will recommend another person to enjoy this program.
Reviewed Nov. 26, 2019
Very helpful debt relief program. I am so thankful for this program help my credit cards debt. Joel ** from National Debt Relief program is very helpful and patient. Good communication skills and he did a great help for me. Thank you so much.
Reviewed Nov. 26, 2019
National Debt was professional, attentive to my needs and although 2 accounts I was not able to lump together I'm satisfied thus far. FYI please be careful borrowing money from lenders that prey on a consumers weakness in their time of need. I am grateful National Debt provides solutions to problems that seem unsolvable!
Reviewed Nov. 26, 2019
I just applied for the program and they have the best customer service. With the help of National Debt Relief hopefully I will be debt relief. I am thankful for the program and the best customer service the program offers. Thank you national debt relief.
Reviewed Nov. 26, 2019
Everyone was very professional, friendly and very courteous. The employees made me feel that they were concerned about my status. Some of the same questions was asked over and over. This could elevate some time. Everything else was done in an orderly manner.
Reviewed Nov. 26, 2019
The people I spoke with were kind and helpful. They seemed to explain everything to me so you understood the process. My questions were answered. Also, was able to discuss additional possibilities. I felt like I was well taken care of and made to fill important. Additionally, I was encouraged with Henry explaining how many people not in as bad if shape I'm in still use debt consolidation. I appreciate the both of the people who took care of me.
Reviewed Nov. 26, 2019
So far I’ve just signed up with the program. And it has gone very smoothly. Each representative I’ve talked to has been helpful and explained everything in detail not once but 3 times I Beleive just to make sure I understood everything. I’m excited to see what happens. I’ve heard so many reasons not to do this program but depending your situation it could be the best option. They made me feel comfortable and felt I can trust them.
Latoya, thank you for sharing this with us. We're glad to hear that our agents have been so helpful, and we'd like to welcome you to the NDR family. We're also excited to see what the next 24-48 months bring as you complete the program and become debt-free.
Reviewed Nov. 26, 2019
I got great customer service and I am happy with how genuine Sam ** was to me over the phone. I highly recommend this company as they make it easy to follow along and they seem to be sympathetic towards my hardship. I have never done debt settlement before and if anyone ever needs this service, I will definitely refer them to National Debt Relief. Thank you!
Reviewed Nov. 26, 2019
I was nervous about the process, but after speaking with both representatives, I felt more at ease with the process going forward. I am looking forward to becoming debt-free. I finally see a way out. I am ready to begin. The payments will be half of what I was paying with no end in sight.
Reviewed Nov. 26, 2019
Very professional. Everyone was eager to help. They had lots of good information and made me feel like they really want to help me be debt-free. I wish I had contacted them sooner before it came to this point.
Reviewed Nov. 26, 2019
It started very good but lately, I haven't seen the progress with the last two accounts. They haven't settled them yet. There have been a couple issues with one or two accounts that they told me the date that was gonna be paid and then that date changed. So I'm not too happy about that. Even though I paid off six accounts, they keep telling me the excuse there's not enough funds to pay off the rest when I was in the program for four years. And in less than that, I pay half of the bills that I have. I'm not paying those bills that I already paid off, so how come there's no funds for the other ones. And not only that, I've increased the monthly payment from $741 to $1,000.
They should tell me a date that when something's gonna be paid off and it should not be changed later. It happened with one or two accounts. Sometimes when I talk to somebody to any questions, the people look like robots. They are like reading from a script and they forget that they're talking to a person. When talking to somebody, the rep just want to answer the script that they got on their face that they have to answer. That is not the proper way to do business. Everybody has different needs and everybody's problems are different. So I don't like that. I'm not too happy about the way that they communicate. I get way too many emails from offers and advertisement, which I'm already a client of, so I don't like getting bombarded with that.
Regardless of the complaints that I have, National Debt Relief has been helpful for me. But it was never explained to me how bad my credit was gonna get affected, which has been crucial for me. I didn't know that the credit was gonna be that bad. And then, I got an account that I paid off so long ago that keeps showing up on my report. National Debt Relief just repeatedly told me, "Oh, they got three months." I understand that, but why does that still affect me in all the credit reports?
Reviewed Nov. 25, 2019
Everyone I talked to was professional and did what they stated they were going to do. Their return phone calls were prompt and on time. I am looking forward to working with National Debt Relief and completing the program. Jomer ** was very professional and informative. He has a clear understanding of what he is selling to his customers.
Reviewed Nov. 25, 2019
I was so appreciative of all the professionalism and very satisfied how my case was handled. Everything was handled with efficiency and I appreciate that I can call if I have any further questions. A humongous weight was taken off my shoulders. I can breathe. Thank you.
Reviewed Nov. 25, 2019
Everyone I spoke to helped and explained everything to me so there was no confusion with the process. Enrollment process was quick and easy which made a difficult time easier to deal with and understand what was expected with this process.
Reviewed Nov. 25, 2019
The team explained everything in a manner that was easy to understand and comforting. I am confident I will be able to pay off my debt in a reasonable time frame and will recommend the use of this service to anyone who may need it.
Reviewed Nov. 25, 2019
Everyone was nice and amazing customer service. Steven was great. The welcome call was easy. Everyone made a stressful situation better. They had all the information and made sure I did the things I needed to -- so that everything was taking care of easier.
Reviewed Nov. 25, 2019
Your staff was very helpful in making me understand clearly and thoroughly of what was going on. Lydia ** was an amazing aid in guiding me through the process making it very easy and painless. She assured me that I was in good hands and would be taken care of.
Reviewed Nov. 25, 2019
The people were very helpful and patient. They made sure everything was accurate. I thank them for being so pleasant. They were also easy to talk to. Definitely would refer a friend or family member if they were in need for help with debt relief!
Reviewed Nov. 25, 2019
From my initial call, to my welcome call, I received thorough information from both Quan and Christina. Both representatives were able to answer any questions I had. I feel confident to call with any further questions and having my financial needs met.
Reviewed Nov. 25, 2019
Pleasant and thorough. It was a little hard to understand at times because the way she talked sounded like a run-on sentence but otherwise I felt confident in starting the program. The person who most stood out to me was Luis. He was very helpful and never seemed bothered to help.
Melissa, thank you for sharing your experience with us, and we're sorry to hear that your Welcome Call agent was hard to understand. Whenever you speak with one of our agents, don't hesitate to notify them if you're having trouble understanding what they're saying. We want to ensure that your overall experience is as positive and accommodating as possible.
Reviewed Nov. 25, 2019
My first experience with the first steps of the program was very informative. Customer Service Representative were friendly and very helpful in the initial setup into the program. Hope to be out of debt within the time limit scheduled from the program. Thanks.
James, thank you for taking the time to leave a review today. We look forward to working with you and helping you become debt-free within the time frame our agents initially estimated. During your stay here, please don't hesitate to tell us if you need anything, have any questions/concerns or just want to review your progress.
Reviewed Nov. 24, 2019
We recently signed up with NDR and couldn’t be more happy that we did. They were extremely helpful in finding the best solution for us and we are now in a much better place financially because of them. Thank you NDR. And credit.org were the ones that sent us there. They were also a great help in finding a solution to our situation.
Reviewed Nov. 24, 2019
Possesses a loyal customer base and is viewed as the person to go to by returning customers. Excels at following up with customers to ensure they are fully satisfied. Shows an extraordinary ability to understand what customers are experiencing and is able to meet all their needs fully.
Reviewed Nov. 24, 2019
In my opinion they were very thorough. Everything was sent efficiently through emails. I really I really like her they sent all documentation and easily downloaded to my device. They watch you through everything and helped you if you needed it. I would recommend this to any family member or friend that has a credit issue or problem.
Reviewed Nov. 24, 2019
Everyone was very helpful. I appreciated their prompt service. I am glad they allowed me to handle the transaction electronically. We completed all of the necessary information over the phone. This allowed me to have peace of mind and knowing it will be handled well.
This is great to hear, Manuel! We do what we can to make the process as easy and stress-free as possible and we're glad we could accommodate you. Please don't forget to check in periodically for updates. We'll reach out when there are items you should know about but for routine updates, you're more than welcome to do this at your convenience.
Reviewed Nov. 24, 2019
I was extremely nervous and had so many questions. My customer service agent Yasha was great. He kept me informed of every step and answered all of my many questions. He was patient and not pushy. Which is extremely helpful in these type of situations. I did not feel rushed or pressured to make a decision.
Reviewed Nov. 24, 2019
Very professional and thorough. I was informed of every step and phase throughout my initial phone calls. I love how they broke down the years and the amount of money I would be spending if I were to only do the minimum amounts that I was doing.
Reviewed Nov. 24, 2019
I worked with Vanessa ** who was very patient and very helpful as I navigated the process, especially during my difficult time. My welcome call person was equally as amazing. I was able to set up a plan that will give me more financial freedom by the time I retire.
Thank you for recognizing Vanessa's efforts, Barbara. Our agents genuinely appreciate when you remember them and mention them by name. It's a great feeling! We're happy to hear that your enrollment went well. Welcome to the National Debt Relief family! We look forward to working with you.
Reviewed Nov. 24, 2019
From the first moment we called, the National Debt Relief crew was amazing! Professional, informative, and overall significantly easier than I thought it would ever be. Shoutout to Ash and everyone else who made this amazing! I would definitely recommend them to anyone going through the same situation we are!
Reviewed Nov. 23, 2019
Very informative and helpful. Everything was explained clearly from beginning to the end of the process. All of this made the decision easy for me to go forward. I have already recommended a few people I know with similar issues. Thank you once again.
Reviewed Nov. 23, 2019
Between my enrollment and welcome call I had this afternoon, everyone was GREAT! I so Appreciate the hard work and dedication from Marcus from staying late to help me enroll and my welcome call assistant (sorry I forgot your name!!).
Reviewed Nov. 23, 2019
Great I had so much help and information and was very helpful. Loved I’m so thankful and ready to get this process started... I have been stressed and didn’t think I would be able to get help but now I am able to get help.
Reviewed Nov. 23, 2019
Very helpful. I believe this will help me in the future and I will live debt free and have no more stress and worrying about how my major bills will get paid. I want to thank everyone that help me realize how very helpful this program will help... Thank you to both gentlemen that help me. Al ** & the Client Success Team.
Reviewed Nov. 23, 2019
The folks at National Debt Relief was very helpful and kind. They was very patient and helpful with me and I would highly recommend their service to anyone needing help with their debt. They help me save over 5k in interest fees.
Reviewed Nov. 23, 2019
It was great, jay and Robert made me feel comfortable about my life changes about to happen in two years and I’m ready to see how my future going work after this credit transformation ends. They was very patient with me and answered all the questions I wanna to know.
Reviewed Nov. 23, 2019
I enjoyed everything so far. It was straight to the point and I understood everything that I needed to know. The main thing I liked is that I can make early payments. That is the main thing for me because I plan on paying this off as early as possible.
Reviewed Nov. 23, 2019
My NDR agent, Owen ** and follow up caller Anna, were very courteous, informative, and kept asking me if I understood every aspect of their offer....I do not know my order number and I looked at every document in my file; I email Mr. ** asking him for that number and I have not heard in 3 days.
Reviewed Nov. 23, 2019
The process was easy and all reps were extremely helpful and transparent. The process was simple. I was very happy with the fact that I was given a direct number to reach out whenever necessary, as to avoid the hassle of calling a 1-800 number and listening to teleprompters. I am extremely excited for my financial future and hope to finally establish a savings.
Reviewed Nov. 23, 2019
The team members I spoke with were clear and easy to understand. Everyone was knowledgeable, understanding, respectful, and very clear on what the debt relief plan would entail and how it will work. I appreciate being treated with kindness and respect.
Reviewed Nov. 23, 2019
Congratulations and Thank You to Marcus ** for not being pushy, Also for all his knowledge of the program. Thank You for being so compassionate.. Also Thank You to Mona in the Welcome Center. Knowledge is a Powerful Thing.. Glad I found you guys!
Reviewed Nov. 23, 2019
I am currently very satisfied with the service I am receiving so far. Between people that I had a conversation with was very helpful and I truly appreciate it. I am excited to get rid of my debt and I can't want to see what amazing things the program can do for me.
Reviewed Nov. 23, 2019
Jay **. Very polite and took his time to explain the smallest details and made sure we understood every step. Very proficient and professional in his people skills. Catered to our every question and gave us a clear and concise answer.
Reviewed Nov. 23, 2019
I left and returned with open arms!!! Thank you for welcoming me back!! Definitely would recommend to friends and family!! That personal touch!! I felt truly cared for. I trust and have confidence in your service. Thank you Jay and Greg!!!
Reviewed Nov. 23, 2019
First person I spoke to which helped me with initial paperwork was great. He was knowledgeable and patient and helped me understand the process. I have since found another account to add to my list of creditors and I haven’t received a response or call back. I also do not know if I’ve finished all the forms I needed to sign to get started.
Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.
Reviewed Nov. 23, 2019
Daniel ** was very helpful. He knows his job and does it very well. He needs a raise. He covered everything needed and know all the answers to my question. It was all finished in one night. The welcome lady which I forgot her name was nice and also know everything needed.
Reviewed Nov. 23, 2019
I was worried when signing up for this but after talking to Justin who is our counselor he made me feel at ease, answered all my questions, was very kind and compassionate and considerate to all my needs and worries when I called. I now feel so relieved and less stressed thanks to National Debt Relief. This company is amazing!
Reviewed Nov. 23, 2019
Darnell and Chantel were great to work with and explained everything to such detail. I felt I completely understand the agreement. They were very quick to explain all my ?’s. Would recommend to others. They went over each segments of the contracts and assisted me with setting up my personal portal. Once again, they were exceptional to work with during this entire process.
Reviewed Nov. 23, 2019
They've been very helpful, and they've been giving me a lot of good advice. Other relief company didn't wanna take my account because they said I couldn't afford it because it was too much. But NDR made arrangement so I could pay the minimum and they did something I could afford. The customer service was really good. They explained everything to me, and they answered my questions. The only thing is they told me every time the account get off, it will be taken off out of my account. And a lot of the accounts has already been paid is still on my credit. I'm not happy about it. They told me after six months of working with them, I would be seeing change in my credit. My account has been gone but my credit is still bad. But everything else is fine.
Reviewed Nov. 22, 2019
Darryl ** was professional, courteous and patient. Give her a raise! 5+ stars. Sabrina was also thorough, our talk was much shorter and had previously gone over pretty much everything with Darryl. 5 stars. I'll stay in touch with Darryl as I seem to know her the best. If I have any questions or need some understanding about the process now and or later.
Reviewed Nov. 22, 2019
Everyone I talked to on the phone was very nice and made everything very clear. It was easy to get things going to help with my debt. I received a call very quickly after I inquired online. Communication over the day was clear and done quickly. Within a few hours, I was all set up with the program.
Reviewed Nov. 22, 2019
I put myself in a bad financial situation and every time I tried to get out I just dug further in. I reached out to National Debt Relief and haven't looked back! The initial representative I worked with Gedy was wonderful! She definitely knows her stuff! I feel like a huge weight has been lifted. Thank you!
Reviewed Nov. 22, 2019
Representative Connor ** was so helpful guiding us through a difficult time on deciding to get help with our debts, very informative and patient with our questions. Also spoke to Amanda ** of the Client Success Team and she was very pleasant and reiterated everything we reviewed with Mr. **. It made us feel at ease when the whole application process was done.
Reviewed Nov. 22, 2019
This team is great. Communication and transparency is crucial for me when dealing with companies and they delivered on both. They make and explain everything thoroughly and easy to follow. They helped me find a great option for my specific situation.
Reviewed Nov. 22, 2019
All involved were very helpful and patient in the process. They made me feel comfortable in my decision to work with them. I would recommend them to anyone who wants to get on the right track when it comes to their debt.
Reviewed Nov. 22, 2019
This review is mostly for Brent, the gentleman who got me all started with National Debt Relief. Brent was very empathic to my situation, and was able to calm my fears and anxieties surrounding the program. Overall I am very excited to become debt-free!
Reviewed Nov. 22, 2019
They were informative and explained everything in details. They were kind and constantly asked if I had any questions or concerns. They mentioned to erased my contact number and add their number. I am very excited to be debt free. Thank you.
Reviewed Nov. 22, 2019
From the beginning of this process through the Welcome call has been nothing short of an amazing experience to assist me in the process of debt relief. It's been a long time coming and I'm just happy to get help! Darryl ** you are absolutely wonderful, thank you for everything!
Reviewed Nov. 22, 2019
Both ladies I worked with did an amazing job at explaining and making me feel good. I am not happy about the spot I am in but they made me feel good about it. I am be sure to let others know about my positive experience.
Reviewed Nov. 22, 2019
Very friendly and great at explaining the details of what's going to happen. Very reasonable price. Very patient with me due that I'm a disabled Veteran that has hearing problems. Theodore my representative was super at helping me and explaining my account. He also was great at getting back when he said he would.
Reviewed Nov. 22, 2019
Bryce ** helped me get started and was so nice and professional. It was a very pleasant experience and he did an outstanding job. My welcome to your company was also a very nice experience and made me feel very welcome. He also did an outstanding job. I’m very impressed with your company and I’m very excited about my new lease on life and relieving so much stress from my life. Thank you so much.
Reviewed Nov. 22, 2019
Very professional. Very thorough with so much information to go over. Would highly recommend if you are in need of handling never-ending debt concerns! I'm only starting the program but to have a plan and end in sight is a great feeling!
Reviewed Nov. 22, 2019
This process was very simple and cut and dried. No hassle no fuss... Minho was awesome. The peace of mind given by being in this program is priceless. I would recommend this company to anyone in need of debt help. National Debt Relief is a lifesaver.
Reviewed Nov. 22, 2019
Just want to commend the excellent services provided by your employees. Very professional and very understanding. This is not an easy situation for me. Their understanding of how I will benefit for this debt relief brought me a peace of mind. I hope the next 39 months will be a pleasant experience.
Reviewed Nov. 22, 2019
I "was" overwhelmed with debt!! Reaching out to several debt relief programs & checking their status online my last call was to National Debt Relief! I dealt with MIKE ** who took total control of my situation, explained everything one by one and assisted me with understanding the program & my choices. The process was so easy. Everything can be completed online (signatures...etc) and a portal has all my documents that are mailed to me as well. I then completed the Welcome with MICHAEL. I can finally breathe and know I am taken care of COMPLETELY. They are also less expensive & complete the process in fewer months. Do not hesitate. Hated giving up some c-cards. However...my STRESS level has virtually been relieved. I feel I have a TEAM. I am not alone trying to work things out. YEAHHH NDR & Mike **!!!!
Reviewed Nov. 22, 2019
Everyone I spoke to was extremely helpful and transparent with the process. They were able to answer any questions that I had and was able to take my call right away with waiting. I think the process was handled very professionally.
Reviewed Nov. 22, 2019
I can't tell you how much relief and assistance your staff provided me by guiding me through the on-boarding processes. Outstanding!! Brazil and Whitney were both extremely helpful and understanding. Thank you so much. I would highly recommend your services to any all who may need them.
Reviewed Nov. 22, 2019
I would like to thank Katherine ** and Andrew ** for helping me during this difficult time. Both were professional, took the time to explain everything in detail to me. I did not feel rushed!!! Thumps up to these two. Yes, I would recommend family and friends in need of the help of National Debt Relief. Again thank you.
Reviewed Nov. 22, 2019
Candice. She was great! Helped me efficiently and in timely manner! Give her a raise! :) I am super excited to be a part of this new program! I am excited about my future financial stability as I have been stressing for a few months on how I am going to get this debt paid. I am confident this program will help change my life on the financial side! Thank you!
Reviewed Nov. 22, 2019
I contacted National Debt Relief because I had fallen into some hard times financially and was unable to get myself out of it alone. I was unsure at first, but the agents I spoke to were both very helpful and friendly throughout the entire process. After speaking with them, I am certain that I am on the right path to reclaiming my financial freedom.
Reviewed Nov. 22, 2019
I went online and read reviews on them and on other companies, and they seemed to have better reviews than most of the companies out there. The enrollment process was simple. I went online and filled out the pages on there. Then one of the representatives called me and we talked about everything. They started on the process right away. They called me and emailed me very promptly. They sent me everything in the mail. Always, anytime I had a question, they got back with me right away. Everything's almost all taken care of with a couple of accounts left that they’re paying off.
Reviewed Nov. 22, 2019
Both clients I spoke with were very professional and helpful. This was a good experience and quite relieving. This is a great program and is extremely helpful. Thanks for helping me start my path to becoming debt free. I would highly recommend this program to others.
Reviewed Nov. 22, 2019
I don't think I've ever had such good and pleasant communication with a company. Everyone has been extremely nice and understanding, I actually had a good time doing this. There were even a few laughs. It's kind of amazing that this is just a debt consolidator. Not even store customer service lines are this friendly.
Alexandria, thank you for your kind words! Our Client Success Team is extremely skilled at their work and they strive to ensure that your experience is top-notch.
Reviewed Nov. 22, 2019
Looking forward to working with NDR. Communication is key for me. Application process went smoothly and rep was very helpful and knowledgeable. The welcome call was also very informative and will be reading overall material sent to me. Will welcome any news and or recommendations.
Reviewed Nov. 22, 2019
First contacted by Danielle, who started my procedure. SHE IS FANTASTIC! She helped me through the entire process, called me back on my time frame and answered every question I had. I am and was VERY leery about doing this, but she reassured me that it is the best way. Bankruptcy is a last resort. She put my mind at ease every step of the way. She is very knowledgeable in her job and I am glad I started with her. The second person, Shantell, was my welcome phone call. This person was also very professional and knew her stuff. I hope the rest of my time with your company goes just as smoothly. THANK YOU!
Reviewed Nov. 22, 2019
This experience was great. Me and my wife felt so comfortable the whole way. It's scary to take the first couple of steps, but it worth it for financial freedom!!! For us to be on the other side of the country it's good to know that we still have people on our side in far places!!!
Reviewed Nov. 22, 2019
From the very first moment that I called this firm, I received the utmost respect. I was made me to feel as if they wanted and was willing to help me. They explained to me upfront what they would do. I feel I can become debt-free.
Reviewed Nov. 22, 2019
I called National Debt Relief and immediately I was treated with kindness & respect. Elijah was very professional & helpful in expediting my information and within a short time things were already being worked on. The relief I felt is unbelievable. Our finances have changed drastically over the past 1 1/2 & I just was not able to make ends meet. I am so grateful for all of the help that is being offered.
Reviewed Nov. 22, 2019
I set up a new account today. Both people I have dealt w/ have been wonderful. It’s very overwhelming to the point I feel sick. But I hope this is the right decision to get my life back on track. Everyone have been very kind and very informative.
Reviewed Nov. 22, 2019
National Debt Relief has been garbage. For the past six months, I've given them the rest of the money and my retainer fee to pay off the rest of my debt, but it hasn’t been paid off. They said they are in contact with my creditors but they’ve been saying that for six months. It’s a very long contact and is a little ridiculous. I can get into contact with the dead a little quicker than they can. Then, they double drew me. They drew me for two months and when I asked why they would draw money out of my accounts when they already had the maximum in the retainer fee, they said they would be able to get that back to me and it was a mess-up on their side. But then, it happened again the second month.
Right now, I really don’t feel like they did anything and I’ve come to find out that I could’ve negotiated my own prices down with my creditors. It's a luxury to be paying someone to mow my lawn compared to if I do it myself, though it saves me time. But I was talking to creditors myself and one of them was Federal. We came to agreement on the same price that NDR came to agreement on. NDR's service seemed trivial, especially this last six months, and it has been really frustrating.
And every time I called, I got different information from each agent. Whatever the question may be, whatever the answer I'm looking for, whatever the information that I'm seeking, it’s a totally different information and there is no consistency. As someone in the military, consistency and hypocrisy is a very frustrating thing for me. It would’ve been a little better if I became debt-free after I gave them all the money in June. ,But I still have two creditors I'm still paying month to month.
All in all, I wouldn’t recommend any debt relief program to anybody. It's a very futile point in the process and I don’t see the purpose of it. Plus, it would’ve been less of a hit on my credit report if I didn't work with NDR. They starved all the creditors rather than immediately talking with them on whether we could agree on an amount. NDR should have sent a little bit here and a little bit there rather than having no payments for two years and my credit report took a dive. Other than that, they’ve been in communication with me and I appreciate that. That goes a long way with me. But once the retainer fee has been fulfilled with the max amount, they should pay off someone’s debt and expedite the process.
I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.
Reviewed Nov. 21, 2019
Luis ** & Anna was very dedicated in their jobs. They let me feeling confident. They anwser all my question. I'm so happy with all the information that I received. I will recommended to my friends. They help me a lot.
Reviewed Nov. 21, 2019
Brian ** was fantastic and I was put at ease with how transparent he was with the fees associated and process to expect. Jamie did a great follow up and repeated exactly what Brian has advised, it's good to know everyone is on the same page!
Reviewed Nov. 21, 2019
Very helpful and friendly. Answered questions through the entire process and gave advice based on our situation. We would recommended NDR to others that are in our same situation or worse. we are very pleased and have already had alot of stress and worry lifted off our shoulders.
Reviewed Nov. 21, 2019
I had a great experience. Everybody was so patient and answered all the questions I had. They didn't mind that I had so many questions and they were very eager to help. I would definitely tell my friends about this program.
Reviewed Nov. 21, 2019
Everybody that I talked to was very helpful. Professional and very patient dealing with me. Explained to me everything I need to know. Made sure that I understand everything. Mr. Brent ** been very helpful in explaining details of the deal. I will definitely recommend the program to my friends that needs help. Thank you.
Reviewed Nov. 21, 2019
National Debt Relief employees were very knowledgeable which helped me understand everything very well. Great Job!!! The Best Customer Service I have had in a very long time and very professional. When the Phone cut out due to the storm they called me right back and got straight where we left off. Very Satisfy.
Reviewed Nov. 21, 2019
They were very helpful with getting everything started! I am so thankful that they are available help families like us. I cannot wait until we are debt-free. Sam was so helpful and was with me every step of the way, and explained everything!
Reviewed Nov. 21, 2019
We were getting very deep over our heads with charge cards. Never late but had many and we, like many, just paid the minimum each month. So it was a wild race. Mr Duane ** of NDR was extremely patient, kind and explained everything to us. We are elderly...YES, and elderly get into binds too...so Mr ** took his time and walked us through everything. So 1. filling out the application, 2. Telephone conference, 3. Then filling out the survey, filling out the form for online access and the form for Communication. Very reasonable amount per month and ALL our troubles and foolish cards gone! We always did most everything with cash and now we will do it again! Thank you again Mr **!
Reviewed Nov. 21, 2019
I would recommend anyone who needs help with their financial problems. They took their time explaining how everything would work and answered all the question I had asked. They even had a lot of patience with me with all the questions I had asked. I would definitely recommend National Debt Relief.
Reviewed Nov. 21, 2019
Everyone was helpful especially Sam. He helped me figure out the right option for my situation and made me feel confident in my decision. Also, the process was easy. Sam made me feel comfortable with sharing certain information that is confidential so I appreciate that.
Reviewed Nov. 21, 2019
I spoke with Michael ** and Jamie **. Both were absolutely wonderful and answered all my questions. If all works out right, I hope to be debt-free within 42 months. I can sleep peacefully again. Thank you so much. Linda
Reviewed Nov. 21, 2019
Very nice a grateful people I worked with, now I can sleep at night. Having a hardship changed my life. Thanks again, now I can ease my mind and sleep better at night and not getting phone calls for making payments anymore.
Reviewed Nov. 21, 2019
To me I guess everything is completed, LET'S SEE YOUR RESULTS. I HAVE A LOTS OF PERSONS THAT I WILL RECOMMENDED FOR YOU. But need to verify my result first, thank you. Your personnel is very professional and treat clients in very nice way, to me that is very important when any person rich any business looking for services CONGRATULATIONS. And you and I let's have good luck.
Reviewed Nov. 21, 2019
I decided that I had to take the step and being my own first solution even if people sabotage other things that I've done and things are done to me...it doesn't mean that I have to self harm and not take care of basic obligations. National Debt Relief was highly rated out of 16,000 people. They receive 4.8 stars out of five. I figured they were the first step in the path. The team is very Stern... very professional and I think that they will accomplish what I'm trying to achieve. That's all I'm looking for. Thank you Teresa ** and the woman that on-boarded me. I really appreciate it this second lease on life. Many people told me that I could negotiate at 50% myself...but I think that this is the safest path to guarantee that I do it and it gets handled well.
Reviewed Nov. 21, 2019
I was amazed to get a phone call immediately after inquiring. Everyone I have spoken with was very professional. Rachel ** was amazing. She was kind, very professional, patient when I had computer problems and extremely easy to work with. Rachel made me fell important and safe. She was the best. She deserves high praise. Overall I feel comfortable working with National Debt Relief and hope to continue to have a positive experience going forward.
Reviewed Nov. 21, 2019
Very efficient and thorough process! Grateful for being given the opportunity to start over! Jason and Rose were very professional and helpful, they both explained the process thoroughly. It feels great to know my unsecured debt will be cleared with an end in sight!
Reviewed Nov. 21, 2019
While I am pleased with my initial contact with the person who signed me up 100%, I feel that the welcome call was rushed and that the person spoke too fast. I understand they have a pile to get through in the day, but it was hard to understand exactly what he was going through. I can see others having issues with understanding anything. Otherwise, I am hopeful of a great experience.
Reviewed Nov. 21, 2019
My overall experience with the agent was helpful and left me feeling quite at ease, I believe I can rest at night. Thank you Richie. I know I was hard to explain everything but you did a great job. l would recommend this co. to anyone who needs help with their debt. Thank you again.
Reviewed Nov. 21, 2019
I've only begun the process but so far the team has been exceptional, and thorough and I'm very thankful for them and this solution. I appreciate the fact that they took the time to go over all the material and were professional and courteous.
Welcome to the National Debt Relief family, Micheline. It's great to partner with you on your journey toward getting out of debt. Our team really appreciates the endorsement; they'll be happy to know you appreciated their hard work.
Reviewed Nov. 21, 2019
National Debt Relief is a Very helpful informative company. They make you feel at ease with the entire process and discuss all options available to you. They are very transparent. I will most definitely recommend National Debt Relief to friends and family.
Reviewed Nov. 21, 2019
Updated on 06/12/2020: I signed on December 5th and the negotiators were great. When I call people on the telephone and ask them to do stuff or email, I get prompt response. I would recommend them. But there is a glitch in the system that is making me very unhappy. They contact the creditors one at a time, make the arrangements, and then move on. I had to pull out one of them. It was a credit card with my bank. I was gonna lose my bank if something didn’t happen. They were gonna kick me out and I was gonna have to find another bank.
I talked to somebody yesterday and they said I was being charged off. I replied that I've been told that and if they look in their records, they would see that I called on January 13th and told them about all of these. I had one of the other creditors suddenly put a charge through on my account yesterday so I'm in the process of trying to get that refunded because I don’t have the extra $379 to pay them because I put money in my National Debt Relief account.
This is not National Debt Relief’s fault. This is not even their system. Those people look at their records and they said, “Oh, I see. On December 2nd, you said to stop this, and whoever pushed the button that day for OneMain took it off for six months, and then, here we are.” They start it up again without any notification to me. It's totally not re-upped. But that is OneMain’s fault. That is not National Debt Relief. But have they called and made arrangements, then it would have been a different deal. They wouldn’t be trying to do it. So that’s where there's glitch in the system.
I would like National Debt Relief to have called people and said, “We are going to be working on this, but we cannot make arrangements now because we don’t have enough money in the account to pay you.” They're waiting till the money gets built up in my account so they can start paying those. But they haven’t called and told the creditors anything. The creditors have not received any information except from me so they are still coming after me. But I know that once they negotiate it, it has to be accepted immediately, and that’s why they don’t call, but it's put me in a difficult situation with two creditors.
Original Review: It was difficult to communicate by phone with matching work hours and me being unable to to talk during the school day. Vanessa was very patient. I would have liked an advance written description of the program in bullet fashion before I actually completed the application. There are many things to think about and when I got the welcome call, I realized that there were some important details I really didn't process in advance. This made the process feel somewhat like calls from a bill collector in that you are making decisions on the fly, People kept asking me if I had any questions but I didn't even remember what to ask about. I am pretty scared right now about letting my debts go bad before anything happens to repair the situation.
Reviewed Nov. 21, 2019
We were pleasantly surprised at the help we received to help us get our debt under control. Very helpful. We were unsure of doing this, but felt comfortable after talking with the agent. To be debt-free in two and a half years, sounds like a dream.
Reviewed Nov. 21, 2019
I was very hesitant about dealing with any of these companies, and checked reviews on all of them. This company stood out above all the others! The person I enrolled with was very well informed and responded to every question - and was extremely patient with my hesitation and helped me prepare and collect all of my information to be sure it was accurate! I would recommend this company to anyone who needs help now.
We're glad to hear this, Lorraine! We appreciate the kind words and thank you for your patience with the process. We know that it can take some time to generate momentum but once things start moving, we're confident that the results can be surprising. Please let us know if there's anything you might need to help make the process easier.
Reviewed Nov. 21, 2019
Great all around customer service! Everything getting set up and started was handled very quickly and professionally. All the customer service representatives were very knowledgeable and were able to answer all my questions. Every part of the program was explained to me in detail and I was given all the information I need.
Reviewed Nov. 21, 2019
The people I spoke with were very kind and helpful. This will relieve stress for me, I was diagnosed with cancer and am going through treatment, I was taken advantage of after I was diagnosed and this will help me out so much.
Reviewed Nov. 21, 2019
I was really nervous about the whole process but Marcus helped to make me feel more comfortable. The customer service rep I spoke to for my welcome call also helped put me at ease. Great experience so far! I am really excited to work with this team to get back on my feet.
Reviewed Nov. 21, 2019
Easy process, very informative customer service. Steven was very great at explaining the process. Sandra was very informative as well. Both were very professional, courteous and helped with any questions I had. Would recommend to anyone struggling with debt. Can't wait to be debt free!
Reviewed Nov. 21, 2019
The company seemed to be friendly and most importantly knowledgeable about their service. I don't feel as though they were telling me anything that was not unrealistic just so they could obtain me as a client. My hope is that they can help me eliminate my debt and ultimately raise my credit score.
Reviewed Nov. 21, 2019
The whole process was so easy! The representatives are so kind and helpful! Everything was explained to me twice just to verify my understanding of the program. I am glad I made the decision to get out of debt with this company!
Reviewed Nov. 21, 2019
Justin was a blessing and helped me get signed up with little hassle and took the time to explain all the details so that I felt comfortable in moving forward. I wish I had called years ago and taken care of my finances.
Reviewed Nov. 21, 2019
Intelligent communicators. I felt like the two people I spoke with James and Paige were both active listening and wanted to help. I was very pleased with my experience. Got through the whole process very quickly and I feel like I am in good hands with this company.
Reviewed Nov. 21, 2019
I really enjoyed working with the company. The worker are very nice and very helpful. They are very patient and walked me thru step by step to make sure that I understand the process and all the paperwork. I would highly recommend them to all my friends that are going to the same thing as I do.
Reviewed Nov. 21, 2019
Courteous, knowledgeable, efficient, pleasant personalities of both Anthony and Dan. Put me at ease with my decision to take part in this debt relief program. I was unsure about these programs and needed to feel comfortable with my decision to accept the help I needed at this time to meet my obligations, but both of these gentlemen put me at ease and made me feel that I made a good decision.
Reviewed Nov. 21, 2019
Kay and Anthony were very helpful in answering my questions and providing me the help I needed to make my decisions concerning my debt. I was very impressed with Kay because she was very patient and answered all my questions.
Reviewed Nov. 21, 2019
They helped me understand everything, the welcome call person was very nice, all helped me with any questions! I'm so glad I have all the stress off my shoulders and have one payments instead of 10+ more. I would recommend to everyone.
Reviewed Nov. 21, 2019
I have had the pleasure of speaking to two (2) OUTSTANDING people today, Lydia ** and Daniel **. Informed, professional as well as down to earth. I was elated by their excellent communication skills and compassion. Thank you very much for your kindness and helping me to feel much more relaxed than I have in a long while. If there were a 10 star grade, you each would get 12 .. John
Reviewed Nov. 21, 2019
The people who helped me were honest, friendly, professional, and informative. I feel confident going into the debt relief program after speaking to the employees who helped me. I felt like they genuinely cared about my success. Going through a process like this can be intimidating but I did not feel that at all with National Debt Relief.
Reviewed Nov. 21, 2019
National Debt Relief helped me immensely. Step by step they helped get through the process to get debt free. I would recommend this to anyone struggling with debt. They made it easy for me to understand and I feel as if I know the representative personally.
Reviewed Nov. 21, 2019
Tatiana ** was my agent and she was great. Very accommodating and she was very clear with how the program works for me. I am looking forward to seeing how the program will change my life and remove the debts that I owe.
Reviewed Nov. 21, 2019
NDR has provided one of the most pleasant customer service experiences I have ever had. Speaking with someone about your debt situation is not easy and they made it easy to talk with them. They really get to know you and your situation. They are truly helping people. After speaking with them multiple times over the last few days, I am not surprised that they are leading the industry because they really care.
Thank you for sharing this with us, Natasha. It's always good to hear when our clients are impacted so positively by our Client Success Team. Thank you for taking the time to recognize their efforts.
Reviewed Nov. 21, 2019
Very helpful no pressure. Pleasure to work with. Could be a big savings. Paying minimum would take years and be 3 times the cost. Work very quick to call back and take action. Very nice people to deal with so far.
Reviewed Nov. 21, 2019
Everything was wonderful. Everything was explained step by step. He talked me through the paperwork and explained it all to me.. Guided me through what the creditors would be doing and how to resolved it. Everyone was very helpful and was also very kind..
Reviewed Nov. 21, 2019
The NDR negotiators gave me a lot of confidence that what they were saying was true. I felt that it was not a scam. After talking to them, I was convinced that they were the company that I wanted to go for. I've been with them for over a year now. Every time I call them or they call me, for whatever reason, they always ask if there’s anything that I'm going through right now. And I love that. They’re willing to work with whatever situation I'm at, so I really appreciate that. NDR has changed my life a lot. I was drowning. My debt was really bad, so it was a relief for me.
Reviewed Nov. 20, 2019
Everyone I spoke with at the company, Clinton being my main contact has been informative and kind. All of my questions that I had in regards to enrolling were answered in full and then some. Clinton has been very patient with me as my schedule was always changing.
Reviewed Nov. 20, 2019
We had way too much debt and you offered the best plan for resolving that debt. Being retired military and retired teacher, we knew we brought a lot of debt into retirement. But thankfully in 53 months we can see ourselves clear for the most part.
Reviewed Nov. 20, 2019
ALL of the people I spoke with were very helpful and able to answer any questions or concerns I had. Lamell was very helpful in explaining my options and getting me approved for a program that best suited my needs. I look forward to a successful relationship with National debt relief!
Reviewed Nov. 20, 2019
While talking to Nick and the welcome crew I feel like a weight has been lifted off my shoulders. I’m beyond excited to get back on track and to become completely debt-free. This feels like a dream. They’re people out here willing and ready to help you. Thank you so much!!!
Reviewed Nov. 20, 2019
The welcome call as well as the entire process has gone very smoothly, and all questions have been answered. The representatives were very friendly, helpful, and thorough. I look forward to completing my debt relief process with your company. I will definitely recommend this program to anyone that needs assistance.
Reviewed Nov. 20, 2019
I haven't started yet but everyone that I spoke with was very helpful and professional, explain everything in details. The first person that I spoke Chuck was very helpful in explaining the whole process in a way that was easy to understand.
Reviewed Nov. 20, 2019
Accurate and helpful in meeting your needs. They make sure you understand and review any questions you may have. They you all the information needed to login and review your account and offer help if needed. Signature are made easy to type and they send you a document to review as well. When completed a welcome email is sent and soon you're on your way to be debt-free.
Reviewed Nov. 20, 2019
My experience has been great with the beginning and ending of the process to be eligible for the program. Communication was outstanding and I truly believe it will remain as open as it has been throughout the term of the program.
Reviewed Nov. 20, 2019
I felt like everything was explained to me thoroughly. I do understand this will take time but I want to stick to the plan and hoping for the best in my future credit. This was a great opportunity that was referred for me. Getting back on my feet after many set backs was a relief. I hope others can be assisted as I have been. Thank you for taking the time to help with sorting out my goals.
Reviewed Nov. 20, 2019
I was extremely nervous and skeptical when I first input my information to find out more information regarding debt relief. There are so many scams out there, it just has my nerves on edge and my walls up high. Josh was able to explain their program, how it works, and how quickly they would be able to help me get out of this never ending, minimum payment downward spiral. I am excited to get back on a level playing field to really work on building my credit back up. Thank you so much for everything Josh and Howard. I really appreciate it.
It takes real courage to get over the initial misgivings and take that first step, especially since not all of your experiences have been positive. We really appreciate you giving us the opportunity to work with you and help you attain a brighter financial future.
Reviewed Nov. 20, 2019
I had researched National Debt relief prior to this phone call and prior to enrollment. Everything I read I just experienced first hand! The people you have working for you are focused on your unique situation and everything that they can offer is laid face up on the table for you to discuss and review, to tailor suit the situation in your best interest and favor. Thank you so much for your professionalism and courtesy!
Reviewed Nov. 20, 2019
I am pleased with the level of accuracy and offers that this company has. They work with you even if you do not get approved. They will direct you in the right direction and provide you with additional resources to get you out of debt. The staff was very friendly and assisted me from the time I sent a request until the time I signed the documents. Very professional and answered any questions I have had. So far the program has been good to me.
Reviewed Nov. 20, 2019
Very understanding and they give you the best solutions. Sometimes life happens and this is place that can help you when you are struggling. You have to start somewhere and get back on your feet. In the long run, it will help you.
Reviewed Nov. 20, 2019
Loudjine ** was very patient and walked me through the entire process. She answered all of my questions and made sure I fully understood before proceeding. I enjoyed her professionalism. The Client Success Team was very quick and thorough. The times on the automated system were not correct. I called at 9:46 pm and it said I was calling outside of business hours but the message stated that the office closed at 10 pm.
Reviewed Nov. 20, 2019
This is my 1st time in enrolling in a programmed like this and so far the customer service is excellent and very detailed. I recommend this for anyone in this situation. Very good team to reassure you of all your responsibilities and concerns.
Reviewed Nov. 20, 2019
The people I worked with put my mind at ease and helped me realize that I'm not alone in this battle with debt. They were incredibly helpful and professional to work with! I would absolutely recommend them to those who find themselves unable to solve their debt solutions.
You're not alone in this, Jessica. We'll be here to guide you along the way so please don't hesitate to reach out.
Reviewed Nov. 20, 2019
I would describe my experience as pleasant. The team members that helped me get signed up seemed to be knowledgeable of NDR. They answered my questions and made me feel more comfortable. They were very patient with all my questions prior and all my questions I am still asking. I am hopeful of a great debt-free outcome.
Reviewed Nov. 20, 2019
My first experience going through a process of this nature. Everyone that I have spoken with has been very helpful, friendly and patient with me in my understanding for this whole journey. I am actually excited and look forward in having their help.
Reviewed Nov. 20, 2019
The 2 people I spoke with were so informative and helpful. They didn’t sugarcoat anything. I know the road ahead will be rocky at times, but knowing that they are there to help has already lifted a burden off my shoulders. My only little issue is that one of the documents I need to sign is in html and I can’t sign it on my tablet. I have to go somewhere to print it and then fax. Everything else about the process was easy and well explained.
Reviewed Nov. 20, 2019
Our experience with NDR was fabulous. Andrew provides everything we needed right upfront and was very quick to answer our questions. The follow up with another staff member to confirm that Andrew explained everything in Detail was great as well. Thanks, Andrew and NDR!!!
Reviewed Nov. 20, 2019
Very knowledgable, explain everything real good -- was a great person to speak with and to help you understand all things, I was asked did I understand and if I did not they would go over with you until everything was understood.
Reviewed Nov. 20, 2019
Andrew ** Was fantastic. Very informative. I feel safe and secure. The lady who did my verification/welcome call..Ismay? Sorry couldn't read what I wrote when I got her name. Was kind, professional and VERY thorough. I wish I had found this company 6 months ago, but better late than never. I am looking forward to working with my team on resolutions and great credit in the future.
Reviewed Nov. 20, 2019
Even though debt reduction/issues are stressful, Stephen ** & NDR staff made the process as easy & painless as possible and for that we are very grateful. An extra helpful feature - and a relief for us - is that NDR Legal staff will assist if debtors are becoming nasty or threatening legal action while the debt consolidation is in process.
Reviewed Nov. 20, 2019
Nathan and welcome call woman were very friendly. It is very overwhelming signing onto the program. A lot of steps but I am very hopeful this will be good for me. Nathan was extremely nice and didn’t make me feel terrible for the situation I got myself into.
Reviewed Nov. 20, 2019
I was skeptical at first, but after reading other reviews I decided to give them a try. From the first conversation, I was put at ease, and Travis ** answered every question I had in a prompt manner. I am now enrolled into the program and am looking forward to getting out of debt finally! Thank you National Debt Relief!
Reviewed Nov. 20, 2019
The Best solution for me when having hardship financially. This will save me a lot of money in order to be debt free. I love how they care and how they speak as helper instead of seller. I am looking forward to work with these guys to be debt free.
Reviewed Nov. 20, 2019
National Debt Relief provided a program towards my credit card debt. I enrolled over the phone and the process was simple. Their negotiators were very nice and the payment plan I've been set up with was good. I started in ’17 and they said I'd be finished sometime early fall.
Reviewed Nov. 20, 2019
Signing up with National Debt Relief was easy and simple. Moreover, the application and underwriting process didn’t take too long. I called them one day and I had all my answers back that afternoon. They then emailed all the documents to me that night. I signed everything off and sent it back to them the next day. When I spoke to my case manager, he made sure that I clearly understood the whole process and how it was gonna work. From one stage to the next stage, NDR has been very informative. They have been very adamant about keeping me informed and up-to-date on every change, outcome, and move they have made. They also constantly remind me to check my account as often as I should. And although the payment plan was a little bit more than what I was looking at paying, I’m satisfied with it.
Reviewed Nov. 19, 2019
She was sufficient and helped me through understanding the process quickly. I was very pleased with the customer care rep I received. She was very efficient with what we needed to discuss and was knowledgeable as well. I’m glad I was able to work with someone that understood my financial needs.
Reviewed Nov. 19, 2019
This program was well explained, and provided EXCELLENT service to new members, while providing sound security. They showed concern for the well being of the member, and guided them to the solution in which they came for. I am so glad I have enter this program.
Reviewed Nov. 19, 2019
National Debt Relief, provided great service, everything was explained clearly and the customer service agents were knowledgeable and respectful. Being embarrassed for finding myself in this situation was stressful but NDR made it easy. Even though I am at the beginning statges of the process I feel confident that I will reach my goal of being debt free.
Reviewed Nov. 19, 2019
I was hesitant about calling and reluctant to seek help with our mounting debt. However, the customer support was incredible, explaining each step thoroughly and answering my many questions. I feel confident that we have made a well-informed decision that will enable us to be debt free in a reasonable amount of time. Thank you!
Reviewed Nov. 19, 2019
Devin ** was extremely helpful, thorough, knowledgeable and patient. I was very uncomfortable having to consolidate my debt and unsure about my credit future. Devin was perceptive and very understanding. The woman on my welcome call was also thorough and explained the process well.
Reviewed Nov. 19, 2019
Courteous, smooth, and as painless as possible. At all levels they knew what they were doing and actually showed that they they care about your story regardless of how crazy it is. Don’t hesitate to let them help you out.
Reviewed Nov. 19, 2019
The person I dealt with was very courteous, informative, and hopeful. His name is Andrew **. I was nervous about the experience but he rest assured me I was doing the right thing. The welcome call is very overwhelming and the legal aspect is frightening. No one likes to hear they could be sued! Not something that should be added, not calming!!
Reviewed Nov. 19, 2019
From the beginning, Mr. ** understood that I was hearing impaired. He did most of our transactions with that in mind. Enrollment in the Program was completed within a few days. The welcome call was easy and very understandable. Both were a pleasure. Joseph
Reviewed Nov. 19, 2019
Both people I spoke with were very helpful and knowledgeable and answered all of my questions. They made the process fast and easy and I would recommend this company to any friend struggling with debt.
Reviewed Nov. 19, 2019
Very helpful and professional. Easy to understand the information and well communicated to the consumer. Extremely friendly and relatable. Understanding, great at relaying info and terms and making experience extremely comfortable and easy. Made me feel very cared for and in good hands and that I picked the right company to handle my debt relief. The welcome call was also quick and efficient, pleasant and friendly, knowledgeable and reviewed terms and guidelines w ease and accuracy. Reviewed numbers and emails if ever need to reach relief company or if I want to pay a lil extra in a that month.
Reviewed Nov. 19, 2019
I worked with Kameel, Margo, and Natalie during my application process. While the process is voluminous, these three made it clear and understandable. All three seemed to care about my personal situation. All three were very professional, courteous, and knowledgeble. They made the signup a pleasant experience. I would definitely recommend your firm to others.
Reviewed Nov. 19, 2019
Everyone was very positive and polite. They made this experience easy and answered all my questions. This has been a very hard time for me but I feel as if I have a team behind me for help and support.
Reviewed Nov. 19, 2019
Rose was very accurate and thorough in her explanation of the program. She was very professional and went over every aspect of the program in detail. She went over everything that Rhoee went over with us when we called to get an introduction to the program. The program seems to have everything covered that we need to be prepared for.
Reviewed Nov. 19, 2019
Excellent support. Very explanatory to me on all the things I needed to do. Feel confident about the program and its professionalism. Could understand step by step all the things I needed to do. Very supportive also. Very good feedback on all my questions.
Reviewed Nov. 19, 2019
It was easy and a great experience so far. I feel confident that I will soon be debt free. They are very helpful and explains their process in detail. Now that I have taken the first step to being debt free I can also get rid of the annoying phone calls and threats from the creditors calling me daily.
Reviewed Nov. 19, 2019
They were very prompt and helpful, they went over everything and explained what was happening and what to explain in detail what they are all about, they were very helpful in finding out three things on credit that was not mine and gave me number to call and get things straighten out.
Reviewed Nov. 19, 2019
The customer service is incredible and made me feel relieved. I was fully informed about all avenues the company would take to help resolve my situation. Safia was understanding and very helpful. I would highly recommend this company. Grace welcomed me on my welcome call and further added all clarity and reminders. I need to know. They both helped me with issues I had with my creditor.
Reviewed Nov. 19, 2019
Very informative about in the steps that I would be taking. What I would have to do and what they would handle for me. Informative in what I pay now monthly and what I would be paying once a month to pay back my debt and how long it would take to get me out of debt.
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