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National Debt Relief Reviews

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Edited by: Amanda Futrell
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Fact-checked by: Jon Bortin

About National Debt Relief

National Debt Relief is a debt settlement company based in New York. It works on behalf of clients to negotiate lower payoff amounts with creditors, helping people resolve unsecured debt. Most debt settlement plans are completed in 24 to 48 months, and it claims that those who finish the program typically save about 20% after paying the company’s fees, which costs up to 25% of the total enrolled debt. National Debt Relief is available in 45 states and Washington, D.C.

Visit www.nationaldebtrelief.com
Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Several accreditations
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    3 featured reviews

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    Page 90 Reviews 13125 - 13275
    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 31, 2020

    Everyone was very thorough and made sure I understood what was going to happen. We went through and read the paperwork several times. There were questions I asked and the questions were answered to my satisfaction. I was very happy with my customer service person and my Welcome Call customer service.

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    Verified purchase
    Staff

    Reviewed Aug. 31, 2020

    It was a helpful took me more than 2 hr to get finished. They are in the process to help me. I am wishing that is going to happen as they have me in their program. They were very professional and listened to my questions.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 31, 2020

    I am extremely satisfied with the customer service at National Debt Relief. My representatives were absolutely patient and understanding. I never felt rushed through the process and only felt security and clarity. I appreciated the transparency and guidance offered as I take my next steps towards financial freedom.

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    Verified purchase
    StaffBilling

    Reviewed Aug. 31, 2020

    Just want to thank you for helping me resolving to consolidate my debts. Due to this covid-19 pandemic. I am worried that I won't be able to make my payment on time with my creditor in the future. And this is the only alternative for me to do it. Thank you very to Nicholas & Briana on their Excellent service, explaining everything to me Crystal Clear...

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    Verified purchase
    Staff

    Reviewed Aug. 31, 2020

    Very good. Awesome. Helpful. Thank you. I appreciate the hard. There’s really nothing more I could ask. Everything is great. The team was good... I like the professionalism. Awesome team. Keep the good work. Felt like a family, felt in peace.

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    Verified purchase
    Staff

    Reviewed Aug. 31, 2020

    The gentleman was very nice and patient with me. I appreciate all his help. I cannot say enough for him helping me. Not everyone as patient as he was. I would recommend his services to anyone. Looking forward to all they have done for me.

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    Verified purchase
    Staff

    Reviewed Aug. 31, 2020

    I just want to give a 5-star recognition to Safia ** for being efficient. Her professional mannerism was exceptional. I would recommend this company to friends and family, in the event of a situation. Again thank you for all your support. Sincerely, Stephanie

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    Verified purchase

    Reviewed Aug. 31, 2020

    Thanks for looking out for the people and getting everything settled for me. Good experience so far. The people that worked with me are nice and they will explain everything to you in regards of what is going to be going on.

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    Verified purchase
    Staff

    Reviewed Aug. 31, 2020

    Nathan and Lydia were very helpful. Explained the whole process, easy to understand and did not make me feel bad about my circumstances. They went through each step with me so I know what will happen at each turn. I am very thankful you have such great people that work at National Debt Relief.

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    Verified purchase
    Customer Service

    Reviewed Aug. 31, 2020

    Both req. that I spoke with had great customer service and explained the program in detail where I was comfortable with the decision that I made to get debt-free. This company is organized and I like the fact that I'm able to view my account at any time to see progress.

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    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Aug. 31, 2020

    Justine and the lady that processed my welcome call were very helpful and answered all my question. I would recommend NDR for anybody with high credit card balances. They were both very knowable and polite. I am hoping this works as well as it was explained to me. I look forward to losing my credit card debt.

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    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedBilling

    Reviewed Aug. 31, 2020

    I had talked to other companies and some of them sounded like scams. I researched online some others and I thought that NDR was the best one. The person that I talked with on the phone was willing to work with me. I was on my way someplace and he asked me what time I would be back, and I told him, and he called. He was very prompt and explained everything to me. I thought the program was good. It has saved me stress. I was comfortable with the payment plan and it was something I could work with. I'm two thirds through now.

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    Verified purchase
    Customer ServiceTechStaffBilling

    Reviewed Aug. 31, 2020

    I reached out to them in November or October of ‘18. But when they told me how it works, that you have to stop paying your bills, I couldn't do that. Then Christmas came along and the divorce was getting amplified. My credit score has already suffered. It was about 780 but it was down to 640. So I thought National Debt Relief was right. At least there's a plan and a way out. I like the fact that it goes into a savings account and you get to view everything on the page through your access and that you have lawyer representation included.

    For the most part, it’s working out pretty good. They've been settling debts. The only hiccup I've had so far was with the Macy's account because they sent me summons. Then I got a phone call that they decided to settle. But when I enrolled in the program, I wasn't behind on any payments for any of the cards. They made a good point saying that I've already kind of maxed out on my debt. So it was not gonna be a huge difference for my credit score. I enrolled my Macy's card and there was 2,020 bucks on it. After I gave the rep all the summons paperwork, they decided to settle with them. They came back with 2,090, and then I have to make up in over a 10-month period. It was more than I enrolled and paying National Debt Relief. I told them that when they pitched something, I knew that it was not a complete guarantee, but now they were telling me that I was better off to just continue to make my payments on that card.

    The rep said it was 10% because I didn't get as good a deal. But I told him that there was no deal. They were telling me I'm paying more and I took all that negative credit reports for missing payments on that card. So I rejected the offer. But other than that, they've been pretty phenomenal. They have great customer service. Their people are always super nice.

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    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Aug. 31, 2020

    The first person I talked to said that it would take about three years. I thought it was quick 'cause if I had done it normally, I would still have at least half of that, if not more. There were times where I had to postpone a payment or defer payment and they would always work with me. That's a huge thing when they understand and they wanna work with you. There's a lot of positive reviews in any review section that I looked at for National Debt Relief. I've been very satisfied and I'm really happy I did it.

    National Debt Relief is just taking a monthly thing out and then paying. So unless something came up where a payment thing was coming up or something, they didn't really have to contact me and keep in touch. But anytime I contacted them or something came up, they were always very quick to talk to me and make sure everything was okay or give me the information I needed, no matter how many questions I ask them. Every single person I've talked to, which had been for a few years, was always super helpful. They were always in a good mood and you could tell that they clearly just wanted to help and they were on your side. So it was very comforting in that sense. I get on the dashboard quite often and I liked it a lot. It's a really nice feature to make sure that everything's going. You could see which debts were taken care of and which ones weren't. Overall, it's going really well and everything is almost paid off.

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    Verified purchase
    Staff

    Reviewed Aug. 30, 2020

    It was a wonderful and thorough experience. All the parties that helped me went into great detail to ensure I understood everything. They were patient and knowledgeable when I had questions about the program I was signing up for. I would definitely recommend this service to a friend.

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    Verified purchase
    Contract & TermsStaff

    Reviewed Aug. 30, 2020

    I had a great experience, Atif Stevenson was knowledgeable and very helpful. I am satisfied with the agreement and confident that at the end I will have accomplished my goal and at the same time will have my credit score restored to a positive number.

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    Verified purchase
    Customer ServiceRefunds & PayoutsStaffBilling

    Reviewed Aug. 30, 2020

    I was a single parent and I used my credit cards stupidly. When I was full time, I had enough to pay my debts and still moved along. But when I got to my half payments at work and I was just paying them and had nothing else, I realized that I really put myself into a deathbed. I shouldn’t have. I didn’t want to file bankruptcy because I have my pride on my credit. So, instead of that, I wanted to do consolidation. But I didn’t want a big check sent to me. I wanted somebody else to negotiate. I chose between two different companies. The other one was the ones that will send money and then pay out the debts. This one that I chose negotiates with the companies to try and get where I actually owe down to less than what it is.

    I explained it to National Debt Relief and they made me feel like they would get me out of this and they'd work with me and do whatever they could. There was even a time when during the epidemic that it went down further. I had to call them and tell them that I couldn't even afford their payments for a month. They deferred me a couple of payments to help me out. They're really working with me to do whatever I need to be able to keep going on with other things, like being able to drive to work and eat. I had one debt that had $5,000 and they negotiated it down to $3,000. They saved me money in the process, instead of me just swiping it out with my credit then starting over.

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    Verified purchase
    Refunds & PayoutsStaffBilling

    Reviewed Aug. 30, 2020

    The enrollment with National Debt Relief was pretty easy. I submitted what bills I wanted to turn in, and then they took it from there. Most of the time, their reps are helpful. The only problem I've ever had with them is that I've asked them to contact somebody, and they won't do it. They said that they weren't ready. They were gonna hold out. So, it was already turned into a collection agency and then turned into a lawyer. At that point, I was begging them to contact their lawyer before it escalated and would go even further and at least, let the creditor know that they got my money and they could make payments. But NDR wouldn't do it. Then a lawyer would contact them and they said that they didn't have anybody assigned to that case right now. So, they wouldn't help them. I ended up having to pay it off myself. But overall, working with National Debt Relief was a good decision. It has been helpful. They've settled some stuff and I've got about two more years.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 30, 2020

    They send me emails or text messages saying that they got a deal and if I wanna accept it. Everything's going fine. Everything is pretty much upfront and I like the ease of communication. If I don't understand something, I can just call them and they explain it to me.

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    Verified purchase
    Staff

    Reviewed Aug. 29, 2020

    Excellent conversation with debt specialist and answered all my questions concerning my accounts. I will recommend to friends and co-workers. With this application I can now sleep well and no more stress. If I’ll get approved I’ll be more than happy and appreciate so much.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 29, 2020

    Great customer service during the whole enrollment process. Simon was a huge help explaining the process, assisting with all the forms, answering any question we had and of course bringing a great attitude in helping us through a difficult time in our lives.

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    Verified purchase
    MaintenanceStaff

    Reviewed Aug. 29, 2020

    I finally reached out after worrying about my future and my credit. I'm so glad I did, it makes me emotional at how happy I am I reached out. Those people who assist me were very helpful and listened to my unique situation and found the best option for me. What I thought was going to take 20 years to fix well now take three or four and I'm on track for my goals. I am very thankful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 29, 2020

    I first looked into bankruptcy options but it didn't seem right for me. National Debt was the other option that I was looking into. When I called them, it seemed like they were able to help me. It has been a very good experience.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 29, 2020

    My daughter told me about National Debt Relief and I called them and they helped me with everything. They were great. Sometimes the person I talk to is the same, but sometimes they'll switch around. They're probably too busy with a lot of other people. But whoever I get, I'm fine ‘cause they all have done an awesome job. I started seeing some debts get settled about a month and a half in the program but it was good. I also started seeing on my Credit Karma some changes on there too. In July, I lost my job ‘cause of COVID. I called them, and they said they would work with me. For me, National Debt Relief is doing good. But I have problems when we need to get on the computer to look for stuff. I’m not too into the computer. So I have to have my daughter help me ‘cause I don’t know how this works. If she’s here, she helps out.

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    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Aug. 29, 2020

    National Debt Relief was pretty good for me, but then I couldn't afford them and I had to stop with them. I got really sick, and when I got better, I realized that my life expenses were out of control again. I called them back and they let me come back and it's helped me a lot. I worked really well with them. If I need adjustments, they’d give me adjustments. If I couldn’t afford a payment, then they'd help me out that way.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2020

    Finding myself in financial trouble was difficult & I had to ask for help. Contacting Natl Debt Relief was the best decision I could have made. Daniel, Lydia made the process painless - everything explained (more than once), answered any and all questions & let me know that I was in control & help was there for me - gave me hope that there was an end to my troubles! I can do this! Thank you, guys!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2020

    I complimented Daniel on his voice (tone). It was calming and assuring. He has answers to all my questions and was very helpful. Valerie was equally helpful and knew her stuff. She was able to answer some additional questions that came up because of what she was telling me in the welcome call.

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    National Debt Relief
    Response from National Debt Relief

    Thanks for leaving a review and mentioning our agents Daniel and Valerie. We loved hearing that you were happy with our service. National Debt Relief is always here for you.

    Verified purchase
    Staff

    Reviewed Aug. 28, 2020

    I am very happy to have such a great company assist me in getting me out of debt. Everybody has been very professional and very friendly. I am looking forward on being out of debt soon. I would definitely recommend this wonderful company to a friend.

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    Verified purchase
    StaffBilling

    Reviewed Aug. 28, 2020

    I appreciated the detailed review of information, and the professionalism of the representatives who enrolled me. I am going to get away from my reliance on credit cards through this program, and I will actually have money to make my purchases every month now, instead of just barely squeaking by.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2020

    Joseph was very detailed and professional. He made the process very easy to understand and because of him I signed up and feel that I made the best decision. Christina, although I only spoke to her one time she was very professional and answered all of my questions.

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    Verified purchase
    TechStaff

    Reviewed Aug. 28, 2020

    Very straightforward and easygoing. Very friendly and nice person. The man went over everything in contract line by line. The man also explained how the money I will be saving because National Debt Relief. How I can cancel and won’t lose the money I paid.

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    Verified purchase
    StaffLoan Process

    Reviewed Aug. 28, 2020

    I had a great experience with Daniel today! He helped me with my outstanding car loan, I had no idea what to do but he made me feel confident and comfortable where my money was going! Thank you so much for helping me start my goal!

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    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Aug. 28, 2020

    Mr. Bill ** was very kind and patient, we are an elderly couple. Recovering from covid 19, have had a lot of stress, along with being sick. I feel such relief having made this decision. Thank you so much for your help. Amber was very helpful when I called back with a question.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2020

    Our representative was very professional, pleasant, and informative. He reviewed program information making sure that he thoroughly answered all of our questions. We felt confident in our decision to move forward with NDR and are grateful that a service such as this is provided to consumers.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 28, 2020

    A lot of the info was redundant and did not need to be repeated twice, once by Michele and then the welcome call representative (forgot her name). The information giving was very good and made clear. I was able to ask question and was explained in detail on how the process works. Thanks.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2020

    I was fully informed of everything. These are completely knowledgeable people working there. I would highly recommend this company to anyone that need debt help. I feel so much better now that previous about my debt. I can now concentrate on the remainder of my life.

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    Verified purchase
    Staff

    Reviewed Aug. 28, 2020

    NDR Rep Chaz ** was awesome to talk to. He made us feel very relaxed, did not judge us and explained everything well and answered all our questions. We are very scared taking this step forward into relieving our debt problems but Chaz made us feel very comfortable in taking that first step. I guess I'll check back in at the end of the program.

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    Verified purchase
    Customer ServiceTechSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 28, 2020

    Lee ** was able to work with me despite the huge time difference. He was able to work around my schedule and my timeline. He never pressured me and was there for me via phone or email to answer any questions. The information he provided about how the program works and how they can help me was clear. In the same phone call, he was able to tell me what my monthly commitment would be and was able to outline a budget and generate a detailed contract during one phone call. It was so easy, I wish I started sooner!

    Afterwards, Valerie T. conducted a Welcome Call with me which reiterated all that I had signed to make sure I understood the program crystal clear and was able to walk me through setting up my Customer Portal. She provided excellent service and made me feel so excited about conquering my debt. Such a pleasure to have spoke to her, very professional and was able to answer all my questions! I will return for a later review to share how my customer experience goes during the negotiations process and after putting money into this.

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    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Aug. 28, 2020

    National Debt Relief told me they like to help people to get out of those debt problems and friends told me they had a very good experience with them business-wise. I like the way NDR gives me information anytime they make a payment for my credit card and it made me feel so good when they tell me everything's going okay. They’re still working on my accounts but they are doing okay because they have communication with me anytime if any change is going on.

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    Verified purchase
    Billing

    Reviewed Aug. 28, 2020

    It's been tough to make my monthly payment but I've been busting my nuts to do so. So far, so good. They got me out of one of my major debts and by the end of September, I'm supposed to clear on another one. It will always be nice if it would happen quicker but you gotta do what you gotta do.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed Aug. 28, 2020

    The debt had piled up and it was just bad. I couldn't get assistance from the credit folks on my own to reduce my debt. National Debt Relief took their time and explained the process. It was simple and everything was laid right out. There were no hidden fees. Whatever they said, that's what it was. During enrollment, the reps walked me through step by step and kept asking if I understood everything. There were a lot of emails and communication. They made sure you knew exactly what you were signing up for. I was impressed with the rep’s knowledge and sincerity.

    It has only been seven months and NDR have resolved at least six of the 10 debts I put in. The cost is less than $20 so it's great because the majority of the money that I'm giving them is going towards my debt. They're putting it in a place to hold to pay the debt for me to lower the rate. So I'm paying them to take care of it but it's great and I've already seen movement on my credit report. With NDR, you budget yourself for the money that they tell you and do it.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2020

    Making the call was nerve-wracking but once I spoke to my representative, he was very professional and never made me feel guilty or demeaned my situation. The process takes about 30 minutes initially but was very smooth and I feel like I was treated very well.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2020

    Ron was so helpful and patient while going through the process with me. That 1 call just changed my life. Thank you Ron for helping my family out. The gentleman that helped me with the welcome call was so nice and explained everything so well. You have great people working there.

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    Verified purchase
    Staff

    Reviewed Aug. 27, 2020

    National Debt Relief was the best option to choose to help consolidate my debt. After speaking with the representative, I felt very comfortable providing them the trust to help me get out of debt! I believe I've made the best choice and look forward to being Debt Free thanks to National Debt Relief.

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    Verified purchase
    Staff

    Reviewed Aug. 27, 2020

    Greeter was professional, explained everything in a good understanding voice. Took the time to answer my questions with good information. Not much else to say. I would recommend to friends who need debt relief. Overall happy to helped by a professional.

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    Verified purchase
    Customer Service

    Reviewed Aug. 27, 2020

    The person on the phone did a great job of explaining what was needed to do. I feel more confident about doing this now. I am looking forward to getting my debts straightened out. Looking forward to the kit in the mail.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffFollow-Through

    Reviewed Aug. 27, 2020

    Great experience and understanding of situation by agent. Excellent follow through and introduction into program with a fast response on acceptance in program. Explained in detail all aspects of program and how best to succeed while enrolled. All promised follow up calls and emails have taken place and look forward to completing program. AAAA++++.

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    Verified purchase
    Customer Service

    Reviewed Aug. 27, 2020

    I worked with Jeremy ** and he was great. Explained everything perfectly and made sure I understood the plan. I left the conversation with complete confidence in the plan he laid out moving forward. I did a welcome call with Doug and he went over everything again and answered any questions or concerns that I may have.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2020

    So far, so good. We'll see how it goes. Christopher is a stellar expert in helping me to understand the program. Also, when I had a question for customer service, they answered me very well. It took a very long time to set this whole thing up oh, but I count that a blessing, because I am very thorough with matters like these.

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    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 27, 2020

    Very helpful. Answered my questions and gave me time for everything. They called always exactly at the time they said they would, explained everything in detail. They even gave me the tools to trust them cause I was unsure of a scam. Thank you.

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    Verified purchase
    Customer ServiceBilling

    Reviewed Aug. 27, 2020

    National Debt Relief told me stuff that was good that I liked to hear. They gave me the breakdown. They also told me to just go online and check the status. The $262 payments are pretty steep 'cause it's every pay period. That's the lowest they can give, so that's fine with me. They've just been withdrawing money from my checking account and they're doing their job. I just have to go on to my account to see where I'm at. I have put another credit card. They've negotiated but I haven't heard anything about it to see if that is paid off. Other than that, everything is working out good, so far.

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    Verified purchase
    Staff

    Reviewed Aug. 27, 2020

    Not sure -confused on how National Debt Relief is beneficial for me or how it's gonna help me. I was on belief it would payoff my creditors like consolidating debt. Now I'm afraid I will be more in debt. There are so many people involved Global (?) Lawyers, etc.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for bringing this to our attention. We try to maintain the highest standards of service and can appreciate your frustration when that does not happen. We will be reaching out shortly, but you can also call us directly at 888-660-7427.

    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 27, 2020

    Fast, easy, and so far everything seems fine at this time. Looking forward to the furture. Thank you for all your assist in this process. Getting a hold of someone with your department was easy and highly recommended. This survey is the worst part of my experience so far.

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    Verified purchase
    Staff

    Reviewed Aug. 27, 2020

    The staff was very knowledgeable and professional. Created a very positive environment throughout the entire process. We felt comfortable and well informed with each step of the process. We are hoping to become debt free and improve our credit very soon.

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    Verified purchase
    Customer ServicePriceStaffBillingRates

    Reviewed Aug. 27, 2020

    I was trying to figure out how to consolidate credit card debt and National Debt Relief called. That was a year ago and it went super simple. They asked all the questions and then they emailed stuff and I found it online. I felt fairly comfortable to the point where I had a random smaller $500 credit card that rolled into collections and they were immediately on it. They called me and told me they could negotiate this debt for me and take care of it. It won't even up my price. That was awesome because I didn't realize that that one was rolling into collections. The only negative aspect I had is that I'm also attempting currently to try and build my credit and buy a house. The mortgage lending people said that it was a terrible decision. But NDR has negotiated my credit cards down significantly and there's only one left at this point and I feel good about it.

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    Customer ServiceBilling

    Reviewed Aug. 27, 2020

    I had credit card concerns. When I called National Debt Relief, I liked the way the man talked and I tested him. And then, enrolling was very easy.

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    Verified purchase
    Staff

    Reviewed Aug. 26, 2020

    Steven ** is the reason I enrolled. Very patient, knowledgeable and respectful. Walked me through the process. Felt very comfortable with the program. I really have nothing more to say except that I feel I have a new friend that I can rely on.

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    Verified purchase
    Staff

    Reviewed Aug. 26, 2020

    The team that helped me was very friendly and knowledgeable. They explained everything to me so that I could understand what I was doing. Very polite and patient. I couldn't ask for a more friendlier group of people to help me.

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    Verified purchase
    Staff

    Reviewed Aug. 26, 2020

    Carlos ** was a great help. He took time to explain and answer my questions. In these times of uncertainty. He was able to put me at ease. My brother actually is a client of NDR and advised me to do the same.. I know others that could benefit from NDR. Many thanks.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Aug. 26, 2020

    A previous deposit was canceled. When we called again the 2nd never said 2nd rep never said the payment was cancelled. I called National Debt because I noticed that the funds were not taken from the account. Today, Alisha researched the problem. Explained what happen. Sent a draft schedule to us. Answered all of my questions. She made sure I understood everything. Outstanding customer service!!!

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    Verified purchase
    StaffBillingLoan ProcessRates

    Reviewed Aug. 26, 2020

    Had mounting credit card debt and loans, that I could not seems to get ahead of. I now can breathe easy. Was thrilled that I was able to consolidate and not have to pay higher interest. Thank you for helping me feel like I’m not drowning in debt anymore.

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    StaffHonesty & Transparency

    Reviewed Aug. 26, 2020

    I appreciate the friendly and professional manner in which we discussed the best ways to tackle debt and get on the path to financial freedom. Throughout the process they were straightforward and honest about the process and what to expect.

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    Customer ServiceStaff

    Reviewed Aug. 26, 2020

    The most organized and well run service of its type. The agents that help you are outstanding. They answer every question and explain clearly and concisely every aspect of the program. A number of people that I know have used different services for similar situations and some have used National Debt Relief. I had started to work with a different company but they all recommended National Debt subsequently I switched and I am very happy that I listened. Initially I worked with a woman named Ampi to set up the process and then with Lydia to confirm it. Both were outstanding. Every question I had was carefully explained and the process was carefully outlined to me. One of the best customer service situations I have experienced.

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    Staff

    Reviewed Aug. 26, 2020

    Extremely professional and courteous. Provides instructions verbal and written. Since I am new, I will re-review after 2 or 3 months into this plan. I was not sure about doing this but NDR had top reviews. It's amazing how coordinated and knowledgeable the personnel were. I look forward to completing this program.

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    Staff

    Reviewed Aug. 26, 2020

    Everyone that I spoke to was very respectful and extremely helpful. Going over my finances I felt that the staff was understanding and caring. Everyone was also helpful in helping me understand how the program works and what the program was about. I would definitely recommend National Debt Relief to my friends and family.

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    Staff

    Reviewed Aug. 26, 2020

    I worked with Stephen ** who was very helpful and patient with me. I had lots of questions and he answered them all very well. I was very nervous and apprehensive but he did a great job at explaining the benefits of NDR and what to expect going forward with the service. He was very professional and it was a very good experience for me. Now I am moving forward with NDR to gain control of my finances and erase my debt.

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    Reviewed Aug. 26, 2020

    I decided to choose National Debt Relief after seeing that they are #1 out of the top ten most reliable, as well as all of what the BBB had to say about them. I am confident that I made the right choice!

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    Customer ServicePriceStaff

    Reviewed Aug. 26, 2020

    Person on phone was awesome. Helped me set everything up. He walked me through everything that I needed to know. He answered all my questions that I had. The entire program was very easy to do. Definitely worth making an account and have now the help.

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    Staff

    Reviewed Aug. 26, 2020

    The people that helped me Daniel ** and Robert ** were outstanding. They made me feel empowered and like I has a really good chance to get out of debt. I thought they were real professionals. Thank you again. I would pass your information on to someone that may need the services of National Debt Relief.

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    Staff

    Reviewed Aug. 26, 2020

    Everyone that I spoke to was so courtesy and kind. They made sure I understood the entire process and gave me plenty of opportunities for questions along the way. Their professionalism and empathy was appreciated. I would recommend to anyone needing help out of debt.

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    Punctuality & SpeedStaff

    Reviewed Aug. 26, 2020

    Excellent service. Explained and broke down everything in an easy to understand manner. Also answered all questions. No complaints. Whole process was smooth and quick. Would recommend to others who need.

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    Staff

    Reviewed Aug. 26, 2020

    Information about the consolidation was well explained so that all options were given. Every person that I spoke to was friendly, and was eager to answer any questions that I presented to them. I would recommend this company to anyone who needs to consolidation.

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    Customer ServiceBilling

    Reviewed Aug. 26, 2020

    I was in big trouble with debt and I was going to take anything with the way I was. I went with National Debt Relief and they have been taking $600 off my account every month. They said I'll be in their program for close to 10 years. When I get into trouble, I call them and they lower my monthly payments until I can catch up and start paying again. However, I'm not happy with their service because I don't know what's going on.

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    National Debt Relief
    Response from National Debt Relief

    Thank you so much for your feedback. We’re very sorry to hear about your experience, and we’ll be reaching out shortly in order to make things right. You can also call us directly at 888-660-7427.

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    StaffLoan Process

    Reviewed Aug. 26, 2020

    Outstanding service, all Staff Employees are very knowledgeable, professional, and caring. Very detailed oriented, organized, and speaks of confidence. I have personal struggled for the last year trying to make ends meet, now dealing with COVID 19, all the banks and credit unions I applied for signature loan were turned down. SunTrust my only banking sent me the info on NDR. I'm very glad now that I didn't toss it out. Thank you!

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    Customer ServiceSales & Marketing

    Reviewed Aug. 26, 2020

    National Debt Relief was communicative and I was able to talk to them. They responded when I asked them to. They provided me with a written letter with all of the items put in there and the status of each deficiency of mine. They did everything I've asked. They were good people and you could reach them at all hours throughout the day. I didn't expect it to be a one, two, three type of situation. But they got quite a few discounts with American Express and some debts have been settled already. They’re doing their job.

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    StaffBillingTransparency

    Reviewed Aug. 26, 2020

    I had outstanding credit card debt. When I researched National Debt Relief, they had good reviews and they seemed to be easiest to deal with. I dealt with a number of different people and the overall experience was really good. They made it easy for me to make deposits monthly, make adjustments, and reach out to them if I had any kind of changes in my circumstances. They made it very transparent and comfortable to go through that kind of process, even if I had to go through it. They were helpful and did a really good job.

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    StaffBilling

    Reviewed Aug. 25, 2020

    Very thorough and accessible service. Both representatives made sure I understood the aspects and legalities of the program. It's nice to have access to legal representation and payment flexibility that works for me. I also appreciate access to assistance for any query I have.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 25, 2020

    The team guided and directed me with a calm voice and kind words to help relieve the stress that I've experience from the large debt. It was a complicated process made very easy by the team. I have phone numbers and emails to contact very quickly and advice on the next steps to take. The creditors can now talk with National Debt Relief instead of myself. It will be some nice.

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    Staff

    Reviewed Aug. 25, 2020

    I have just been approved in the program today. Your representative Kyron ** has been very patient as well as very conscientious in walking me through the details of the process. Thank you! I look forward to the day of finishing the program, becoming financially free!

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    Response from National Debt Relief

    Great to hear! We understand that the process can be difficult at times, but the goal here at National Debt Relief is to provide a 5-star experience for every client.

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    Staff

    Reviewed Aug. 25, 2020

    In enrolling in the NDR program, I dealt with Kim **. She was very personable and exceptionally helpful. With her guidance, enrolling was pain free. I understood the NDR debt relief program and was made aware of my responsibilities. Ms. ** is a great representative of NDR.

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    Staff

    Reviewed Aug. 25, 2020

    Edgar explained everything in detail. He made me feel at ease in the process. I would recommend this program to anyone looking for help. I do think this is the best alternative for me. Thank you for being so patient.

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    Staff

    Reviewed Aug. 25, 2020

    Extremely, grateful for the help and the opportunity to become debt free. It’s not always easy to asked someone for help or share one’s personal challenges and struggles with a complete stranger. Truthfully, being an elderly single woman and retired with health issues doesn’t make the situation any easier. Nevertheless, I feel so blessed that National Debt Relief is willing and able to assist me during my time of need. Thank you, so much in advance for all your hard work and professionalism.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 25, 2020

    The representative on the welcome call spoke so fast that I could not understand a lot of what he said. Jay was was great. He answered questions and took his time. I hope this will be a great experience towards the road to a debt free life. Vanessa was very helpful and super friendly.

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    Customer Service

    Reviewed Aug. 25, 2020

    Everything is explained throughly, although at a very rapid pace. However, if I have a question, they would stop their reading of the document and answer the question to my satisfaction. They were very reassuring and none judgmental in their attitude and voice inflections. I feel this is going to be a smooth process, as much as this type of thing can be. Thank you.

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    Staff

    Reviewed Aug. 25, 2020

    Satisfied with the process that will help me get out of debt faster than doing it on my own. The people were friendly and helpful and gave me terrific feedback. I look forward to working with National Debt Relief. Thanks.

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    Staff

    Reviewed Aug. 25, 2020

    Everyone I’ve spoke to has been very professional and nice to talk with. I’m thankful for this opportunity to pay down my cards faster and I will give good reviews to others that I know about your program. Thank you all.

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    Staff

    Reviewed Aug. 25, 2020

    I am so grateful for the team at NDR. I feel like they have went above and beyond to assist in my financial situation. Both team members I spoke to were kind and compassionate! I look forward to working with them and getting myself back on track!

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    StaffBilling

    Reviewed Aug. 25, 2020

    Looking forward to resolving my debts under 4 years with NDR help. I have a lot of my plate as a single mom and was having a hard time keeping up with my minimum monthly payments. I would not have been able to keep my head above water much longer without help.

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    Staff

    Reviewed Aug. 25, 2020

    The first stage of the program has been painless thus far. The rep explained everything to me and answered my questions in a thorough manner. Still a little nervous about the process but if all goes well, looking forward to getting back financial control.

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    Sales & MarketingPriceStaff

    Reviewed Aug. 25, 2020

    My father-in-law passed away a couple years ago, and we fell behind on our debt. It was getting too overwhelming and then my wife saw a commercial for National Debt Relief, so I decided to google it. I liked all the reviews and they have good reviews as well. We availed the debt consolidation program and the rep was very friendly and answered all the questions I had. The cost is good and he was very informative and helpful. He talked to me about what the next steps were, what the current process is, what I needed to do to get everything prepared and what they needed to know.

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    Punctuality & Speed

    Reviewed Aug. 25, 2020

    Enrolling with National Debt Relief went fine. So far, their program has been working fine for me. I've been in it for a year and a half now and it has gotten my debt down quickly. I feel very comfortable working with them and I'm satisfied with their service. They have been getting my credit back in order.

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    Customer ServiceStaff

    Reviewed Aug. 24, 2020

    Explained everything however today when I tried understanding the emails as to where they wanted me to go and do what I had a really difficult time but I will call John and get it resolved. I'm not always super smart when it comes to the computer.

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    Staff

    Reviewed Aug. 24, 2020

    National Debt Relief makes you feel confident in knowing that they’re willing and ready to help you get out of debt. The reps are friendly and understanding. They take the time to understand your situation and help you get the help you need.

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    StaffLoan Process

    Reviewed Aug. 24, 2020

    My boyfriend and I had been looking and looking for a solution to help us with our financial struggles during COVID19. Like many, my boyfriend and I have had major loss of income during this time. We kept trying for find consolidation loans that would work with us, but with no success. This will help us so much during such a difficult time. Thank you!

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    Customer ServiceStaff

    Reviewed Aug. 24, 2020

    They were both extremely helpful and open to all my questions. They were very patient and attentive to my needs. They both broke down each and every answer to my questions and would even double-check for clarification. I look forward to maintaining communication with you all and thank you for having such polite and efficient staff.

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    StaffTransparency

    Reviewed Aug. 24, 2020

    Updated on 03/18/2021: National Debt Relief has been able to help me settle my debt. I'm on my way to being debt free for the first time as an adult. It has been a challenging process since it has been out of my control, but they have done a great job completing the settlements.

    Original Review: So far the company has been helpful in explaining everything. Both representatives who helped me get started were helpful in explaining and setting up the process. I hope the rest of the process goes as smoothly and that the company lives up to its reputation.

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    Customer ServiceStaff

    Reviewed Aug. 24, 2020

    Thank you for all of the hard work and answering all of our questions! We look forward to working further with the company. The customer service was amazing, all of the information given was helpful and greatly appreciated. Thank you!

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    Staff

    Reviewed Aug. 24, 2020

    National Debt Relief associate Calvin ** was very helpful and extremely professional during my enrollment process with this program. Mr. ** answered all of my questions, and made me feel that he was very eager to help get me get on the right road to be debt free in the future. I believe that Mr. ** is a extremely positive asset to your organization.

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    Punctuality & SpeedRates

    Reviewed Aug. 24, 2020

    Dylan is a first-rate debt consultant! I couldn’t of done this without him. It was very easy to sign up I wish I done it years ago. I can’t wait to be debt-free, cross my fingers, if everything goes according to plan. Thanks, Dylan, I appreciate all your hard work.

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    Staff

    Reviewed Aug. 24, 2020

    I have a very pleasant experience bec. of the immediate attention that I got & all my questions were answered. I now have peace of mind knowing that you are there to help me get out of debt in a very short time.

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    Customer ServiceSales & MarketingRefunds & PayoutsStaffBillingRatesTransparency

    Reviewed Aug. 24, 2020

    Updated on 04/19/2021: National Debt Relief has settled about half of my accounts that were listed in the program. So far it’s only been about one year. They have been very helpful in getting settlements and stopping phone calls and threatening letters from creditors. I give them a 10 star rating. Very helpful, kind and nice people to work with.

    Original Review: The people at NDR are very helpful. They don’t judge or belittle you. They just help. We have a lot of debt mainly credit card debt. In just about one hour they showed myself and my wife how to attack these debts. We were on the verge of declaring chapter13 bankruptcy, when I saw a ad on tv we called and it was the best move of our life. We are now enrolled in a program where our debt will be completely paid for in 4 1/2 yrs. We are very grateful for Eugene ** and Jamie **. These people are extremely helpful and professional.

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    Customer ServiceStaff

    Reviewed Aug. 24, 2020

    I am a new client. The getting started process was very straightforward. The Customer Service Rep. was so helpful (Tasha **) and make me feel relaxed and confident that I was doing the right thing. I advise anyone with the stress of debt to call National Debt Relief, and throw your stress away!

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    Staff

    Reviewed Aug. 24, 2020

    Both Danielle and Lydia were fantastic. They explained everything clearly so that I understand exactly what will be happening and what to expect. I have been in this program before, and hopefully this is the last time, but these young women were great to work with.

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    Customer ServiceStaff

    Reviewed Aug. 24, 2020

    The representatives were courteous and knowledgeable. They were patient and explained everything to me in detail. I really appreciate how much Mr. ** spent explaining things to me and making me feel comfortable with my decision. I was very unsure if this program would work for me but after my encounter with Mr. ** I knew it was the best decision. My set up call was informative and welcoming. The representative walked me through each step in setting up the final portion of my account. I was very satisfied.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Aug. 24, 2020

    My wife and I made the difficult decision to enroll in the program. We were treated with care and respect from the very first call until our welcome call. Everyone explained the process with honesty and clarity. We feel so much better and look forward to being debt free.

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    StaffLoan Process

    Reviewed Aug. 24, 2020

    I have been amazed at the dedication to help me. I feel so relieved. I tried to clear the debt with a loan, but was denied and looking to have to pay the debts with 22% to 25%. I am always happy to pay a 0%. Thanks. Sheila

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    Staff

    Reviewed Aug. 24, 2020

    My experience overall has been great and both young ladies I spoke with today were amazing and answered every question I had. I would definitely recommend this program to family/friends! I’m looking forward to settling my debts and become more financially efficient!!!

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    PriceStaff

    Reviewed Aug. 24, 2020

    Both Tyler & Natalie were very professional & continue taken care of. I especially liked the legal assistance provided at no extra cost to me. It is and should be 1st with Google & continue to be there.

    Judy

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    Staff

    Reviewed Aug. 24, 2020

    Everything was easy to understand and follow. All individuals were very well mannered and kind. Instructions were easy to follow. They understand you as an individual and treat you as a person. I would highly recommend them to anyone who needs assistance in relieving debt.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 24, 2020

    I just set up everything so we shall see how it goes. I'm optimistic and I hope things work out well. They called quickly after requesting info and everything was set up smooth and efficiently. Not sure if there is a follow up review to this once everything is settled.

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    Customer ServiceStaff

    Reviewed Aug. 24, 2020

    This was by far the best experience with customer service I have ever had! First they didn't make me feel bad for my situation. Talking with Carlos was very pleasant and helpful. I am not sure I would of made this step without the experience I had. Thank you! I am a very happy customer.

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    Staff

    Reviewed Aug. 24, 2020

    Everyone very kind and helpful. Never felt judged. Covid affected me hard and knowing that I have the opportunity to get out of debt and rebuild credit takes a lot of weight off of my mind. I am now counting down the days until I can breathe a sigh of relief and start new.

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    Staff

    Reviewed Aug. 24, 2020

    Daniel and Jamail from the welcome team were very thorough and helpful. They explained everything completely and answered my questions. They made it very easy to enroll and were patient with my questions. I would recommend your service to family and friends.

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    Staff

    Reviewed Aug. 24, 2020

    Michael and Ana was so kind with me. They answer all my questions and provide me advice with my doubt, I keep my faith In the program and I hope I’ll be free of debts in a short term, thanks a lot for your help.

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    Customer ServicePriceRefunds & PayoutsStaffBillingRates

    Reviewed Aug. 24, 2020

    National Debt Relief has been great to work with. The reps are excellent and very informative. They're experts and knowledgable. They're always very helpful and they always get back to me. I just started the program which takes like two years but I'm satisfied with the timeframe and the payment plan is working right now. They're pulling money out every two weeks and starting to pay some of the creditors. I did think that initially, they charged a lot for the program. I'm being contacted by some of the creditors saying that if I can do the settlement on my own, they won't charge what National Debt Relief does. It's like I'm paying the full debt without the interest which is great 'cause they're settling but they're a big portion of it. The program is a little expensive but I'm willing to pay for it because I want to have them settle, not me to have to deal with each creditor separately.

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 24, 2020

    I've been very satisfied with National Debt Relief. I liked their quick and easy process for signing up and how I've gotten calls to make sure everything is going right with their program. I hit a roadblock when the pandemic hit and NDR told me to pay what I can and that they would work with me.

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    Reviewed Aug. 23, 2020

    I got caught up and I wasn't paying things on time. I figured to do the whole consolidation thing and National Debt Relief has been nothing but wonderful to me.

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    Staff

    Reviewed Aug. 22, 2020

    I was treated so well and had been informed fort thoroughly and I couldn’t be happier and more relieved! Thank you! Great great help from everyone I talked to and I am glad I didn’t go to any other debt help companies.

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    Staff

    Reviewed Aug. 22, 2020

    Dylan was very helpful and took the time to explain everything so I understood it. I feel better after talking to him like debt has been lifted from my shoulders. I'll be saving myself approx. 41% and in 42 months.

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    Staff

    Reviewed Aug. 22, 2020

    Eugene is a great communicator. He is very smart & very understanding. He explained the program & I understand the process. I know that in 6 mos. I will begin to see how I will be able to feel relief when I see what my money pays off or towards. I feel better since he & I talked & I am now a participant. Thank you Eugene.

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    Staff

    Reviewed Aug. 22, 2020

    This company is a joy to work with, they provide great detail and support to ensure you feel prepared for the journey to credit health. Each employee is patient and explains the program and the plan. There are people available anytime to review your concerns.

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    Sales & MarketingStaff

    Reviewed Aug. 22, 2020

    I was kind of in a hole and I needed some help and guidance. My mom saw National Debt Relief on an ad and she told me. The enrolment process was very easy. So far, everything’s been great. It's a program where you don't have to worry about all the debt collectors and creditors. NDR does it all for you.

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    Customer ServiceStaffTransparency

    Reviewed Aug. 22, 2020

    I called National Debt Relief and their reps knew what they were talking about. They helped me out and walked me through the process step-by-step. They made me comfortable and feel like I could trust them. I went with NDR and so far the process has been very easy. The reps call me with updates to let me know what is going on. They tell me what settlement they get and ask me what I think about it. They are very upfront with everything and very easy to get a hold of. I tell people that NDR has helped me out and that I can hook them up with the company.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2020

    I am very excited about participating in the National Debt Relief Program. I must say the two associates that I had the pleasure of working with were very professional and courteous. Danny ** who did the initial setup went over every aspect of the program leaving nothing out. The second associate Aviana I believe her name was did an outstanding job going over everything and providing me with numbers to call if I needed help. Both associates were great and made it easy for me to participate in the program.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2020

    Thank you Anthony! Dialing the number was the most difficult thing about this process. I didn't have to repeat my difficult story, and was treated with nothing but kindness, respect, and a general eager attitude to help in any way possible. I would recommend this company to anyone who has experienced a hardship, or needs to take control of their debt. I have so much relief after getting off that call.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 21, 2020

    The National Debt Relief program was easy set-up over the phone. An agent explained step by step a program that best fits my needs and set it up. A day later a follow-up call was made for review and answer questions I may have. Thank you Caly ** and Anthony for all your help. Dolly.

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    Customer ServiceStaff

    Reviewed Aug. 21, 2020

    Both Paul and the gentleman on my welcome call were professional and knowledgeable. They both lead me step-by-step alone the way. They took the time to answer all of my questions. They both were extremely courteous and respectful of my situation. Thank you.

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    Staff

    Reviewed Aug. 21, 2020

    Yon ** helped me. He was extremely helpful and patient throughout the whole process. Very friendly and knowledgeable. He answered all my questions and was not overbearing or pushy. He made me feel very comfortable and confident in my decision to join the program. He is an asset to your company. I look forward to seeing the results and eventually becoming debt free!

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    Punctuality & SpeedStaff

    Reviewed Aug. 21, 2020

    The staff was very helpful and willing to assist in any way. I can’t wait to get debt free. Thank you for all of your help. I’m hoping that this process will be easy as possible to resolve my debt problems.

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    Customer ServiceStaffEase of Use

    Reviewed Aug. 21, 2020

    This is a nerve-wracking process, but the confidence of the employees is calming. The system seems to be foolproof, and the customer service takes the mind off of the risks. The account portal is also fairly easy to navigate, and the process is very simple and easy to understand.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 21, 2020

    The representative who originally contacted me and gave me the details of my offer was fantastic - patient and friendly, and communicated clearly, and was extremely quick to respond and provide answers to my questions. The rep I spoke to during my welcome call was very nice but spoke extremely fast as he went through the standard information and was a bit hard to understand. Overall, though, I've already had a great experience.

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    Customer ServicePunctuality & SpeedStaffBilling

    Reviewed Aug. 21, 2020

    One of my friends joined National Debt Relief and I heard about their service from her. I went with them as well and had a great experience with their rep. Getting enrolled was fairly quick and I wasn't on the phone for a very long time. So far, I've been moving along their program well and I'm over halfway. The reps email and call me so communication has been good. I'm also extremely comfortable with the payment plan that they gave me.

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    Customer ServiceRefunds & PayoutsStaffBilling

    Reviewed Aug. 21, 2020

    When I tried to go to the website, it wasn't an easy process. So, I just gave up on it. I have to really look at what's going on because I don't like the outcome. I pay a certain amount a month and I've been paying for almost a year now, but nothing has been paid in full. By now, at least one should have been paid in full. I got a couple of statements from different creditors and they showed me the full amount that was left, and it's still a lot. It showed a payment of $10. I don't know if NDR is trying to do a settlement. I don't know how that looks like because all I have seen is there is a little payment, $10, just a couple of times. That's weird. It doesn't seem right to me. So, I would love for NDR to send out a statement showing me who they pay. If I can get something like that, that will work for me.

    NDR got some of my debt. It had to be over a certain amount, and then they added them to see how much my monthly payment would be. The other this is I'm trying to figure out how much of my money I am paying to them is actually going to my creditors, and not just to them, and what are they doing besides the fact that the creditors are not calling me. That's the only thing that NDR stopped them from doing. If I can't see a statement or a note exactly that says 70% of my payment goes to my creditors or any percent or what percent exactly that goes to my creditors, instead of most of it going to NDR, just to keep people from calling me. I can do that myself. I can just set up and say, "Hey, you're getting only $10 a month."

    When I set it up, they told me I can stop the program whenever I want to, if I wanted to. I have been trying to get my credit together and it is not helping. The amount is not going down like I felt like it should. Somebody should have sent me something by now saying, "Hey, it's paid in full. This is paid in full. That's paid in full." I'm going to sit down and go over everything, and see what I'm going to do going forward.

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    Customer ServiceStaff

    Reviewed Aug. 20, 2020

    I appreciate the time taken to explain the program and answering all questions that I had with the account rep and the welcome call. Thank you so much. I am confident using your service and will recommend you to others.

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    Verified purchase

    Reviewed Aug. 20, 2020

    I am fine with National Debt Relief, but I do not like the idea of possibly getting sued or having any legal problems. I am not sure what takes so long. I am aware that attorney consultation is included, but this does not make me feel more comfortable.

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    Staff

    Reviewed Aug. 20, 2020

    Everyone I have talked to is so helpful and understanding. Thank you for making me feel comfortable in what I'm doing. You make me feel not ashamed to help resolve my debt issues that we have. You also made so I won't be using my whole pay check to do this.

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    National Debt Relief
    Response from National Debt Relief

    Great to hear! The team here at National Debt Relief is thrilled to hear such great feedback, and we’re proud to be your partners on the road to a brighter financial future.

    Verified purchase
    StaffBilling

    Reviewed Aug. 20, 2020

    Mr. Allen ** was very helpful and informative! I felt like he did everything in his power to ensure that I was happy with NDR! Thank You Allen ** for all your time and for helping me get closer to becoming debt free! It was always hard for me to pay all my bills every month so I am happy to be on my way to being debt free!

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    Verified purchase
    Customer Service

    Reviewed Aug. 20, 2020

    Felt very comfortable and well I formatted working with my team today. I was very uncomfortable talking about my debt because it is embarrassing, but Keith did such a great job ensuring I didn’t feel embarrassed or overwhelmed. The welcome call was also very useful and has great customer service. I am so very pleased and impressed with the service I have received thus far.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 20, 2020

    Victor was very informative and understanding. He walked me through everything and made sure I understood everything before moving on. Very accommodating and precise. He got back to me in a timely manner and I felt like he really wanted to work with me and not treat me as just another customer.

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    Staff

    Reviewed Aug. 20, 2020

    Very good so far. I'm really nervous about this situation. I hope everything goes well. Matthew was very nice and informative. Hope he lead me in the right direction. Okay. Just hope everything else goes right. I'm done with this.

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    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Aug. 20, 2020

    David, my customer service rep, was incredibly patient and thoughtful throughout the entire process. The decision to take this step toward financial stability was difficult and albeit, embarrassing to admit. David walked me through the application process and respect and cast no judgment on my turbulent financial burdens. I can finally feel the weight of my financial future lifting as I prepare for the exciting journey of becoming credit card debt free!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 20, 2020

    Matthew and the Welcome call rep provided excellent customer service. Matthew was patient and knowledgeable of the program. He walked me through the application, paperwork, and answered all questions. The rep was very kind and had a bubbly sense of humor. I was a little skeptical but they made me feel comfortable.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 20, 2020

    During my initial call with NDR, I was really nervous. Paul F. was not only empathetic, but he was incredibly knowledgeable and so kind. He found a great solution for me and I couldn't have asked for a better person to start my journey with. He told me about his own journey and always stopped to ensure I completely understood and felt comfortable. I wish I would have called sooner.

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    Verified purchase
    StaffRates

    Reviewed Aug. 20, 2020

    Joseph ** was amazing. What started out as a stressful conversation ended up being such a relief. Joe got me started on what should be an interesting journey. And he managed to save me money as well. I can't thank him enough!

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    Verified purchase
    Billing

    Reviewed Aug. 20, 2020

    I am 90+ years old and have never had to do something like this before. I have worked very hard my whole life and paid every cent I ever owed but now I have relied on another income that has been doing very well until the bottom fell out. Then I started living on my credit cards in hopes the other income would get better but it has not done so. So thanks for a Company like you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 20, 2020

    So far they help me through the process and I appreciate for their help, they call me back when I can't take their call, and they respect me. I Thank you for the them. It's easy and trustworthy, I believe I can achieve my finance goal.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Aug. 20, 2020

    Enrolling with National Debt Relief was a little confusing, but we got through it. They could improve in the clarity of the forms but the communication with their reps has been going well enough. I don't hear very much from them, but when I do, usually it’s bad news. So, I'm satisfied with it. Still, a monthly update of where we're at with things and what they're working towards would be nice. Other than that, since being with NDR, it's been a lot less stressful and I'm able to put money into savings. It’s not a whole lot but I'm happy with my experience so far.

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    Verified purchase
    StaffBilling

    Reviewed Aug. 20, 2020

    My credit cards are getting paid off. Out of the four, there's only one left. It had like $20,000 on it but it's getting paid down. You always wish that the progress could be faster but the cards are being taken care of and that's the important thing. That's what's making me happy.

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    Verified purchase
    StaffBilling

    Reviewed Aug. 19, 2020

    Everything was explained to me fully so that I could easily understand everything. People were friendly and knowledgeable. I was walked through the process slowly and carefully. They made my payments as low as possible so that I can afford them and still have money left over for other important things.

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    Verified purchase
    Staff

    Reviewed Aug. 19, 2020

    Everyone has been friendly, informative and very thorough. They were able to help set my mind at ease through this very difficult time. I’m sure that programs like this exist to help good people who are facing a bad situation. I look forward to completing the program.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, Ste. 2800
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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