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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 90 Reviews 17435 - 17635
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    Sales & Marketing

    Reviewed Jan. 2, 2020

    My experience with Christopher and "Nishell" (sp?) was AWESOME. I was at my wit's end and Chris made me feel that everything would be alright. He listened to me blabber on, I never felt pressured into anything. I look forward to having a great working relationship with you all.

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    Customer ServiceStaff

    Reviewed Jan. 2, 2020

    National Debt Relief was Very professional in assisting me to become debt-free. I would Recommend giving them a call ASAP. I am looking forward to a better credit score in my near future. Thank you again for all your help.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 2, 2020

    Very timely response to my initial inquiry. The process was fluid from start to finish. Max was great at explaining things and answering my questions. He was very prompt in completing the application process. I am very happy with my experience.

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    National Debt Relief
    Response from National Debt Relief

    It's good to hear your enrollment went so smoothly, Kortnie. Please let us know if there's anything else you might need to help make this process easier for you.

    Verified purchase
    Staff

    Reviewed Jan. 2, 2020

    Camilla ** and Sharon ** were outstanding. When I would feel overwhelmed they treated me with professionalism and calmness. Answered all my questions even when I asked them twice! I loved how they reassured me of the process and stayed online while I was signing the forms.

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    Customer ServiceStaff

    Reviewed Jan. 2, 2020

    When I called to start the whole process the gentleman I first spoke to was very kind and helpful. When I got the Welcome call the lady was very friendly and helpful as well. These people are very helpful and friendly and DO NOT make you feel bad about reaching out for help. My husband and I are working on repairing our credit so we can buy a house and they made us feel like we can do it with absolutely no problem. I will definitely be telling my friends and family about this to maybe help them out as well.

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    Customer ServiceStaff

    Reviewed Jan. 2, 2020

    The agents that I had the honor of speaking with was very professional and helpful. The calls were answered in a timely manner. Everything was explained to me to my understanding. Keep up the good work and I am looking forward to becoming debt free with the help of you guys.

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    Customer ServiceLoan Process

    Reviewed Jan. 2, 2020

    After stressing over my debt and not being able to get a loan, I called National Debt Relief and Thank God that I was relieved. Jeremy was awesome, he walked me through the program, found an option to meet my needs and I feel like a boulder has been lifted off my back. Thank you Jeremy ** and the Welcome Call Team for their awesome and great services!

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    Customer ServiceStaffBillingLoan ProcessRates

    Reviewed Jan. 2, 2020

    We decided to call because we really needed the help. I didn't have a job for a while and ended up borrowing some really high interest personal loans that eventually swallowed our paycheck before we even got it. Our first contact was very kind and professional. She patiently listened to our situation and immediately worked on our case to find us the best solution. My husband and I feel a huge sense of relief and we now have a monthly payment that is manageable. Thanks!

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    Staff

    Reviewed Jan. 2, 2020

    The representatives FULLY explained the process and told me what to expect; I feel comfortable dealing with this company, plus I was watching a morning talk show, featuring a credit expert and they mentioned National Debt Relief as an effective solution to excessive debt; even though I am personally anxious about the process - I’m willing to try it.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 2, 2020

    Everyone was very knowledgeable and super nice! The explanations were perfect and easy to understand! This is going to help my family so much so I appreciate everyone answering all questions and ensuring I understood everything! Thanks again! Customer service was spectacular!

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    Staff

    Reviewed Jan. 1, 2020

    From start to finish the staff was professional and very helpful and patient explaining the process. At no time did I fill like was being rushed. When I had questions they were very helpful making sure I understood the process.

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    TechStaff

    Reviewed Jan. 1, 2020

    Valentine, my representative was so thorough with all of my debts.He spent almost 2 hours going over the contract and answering my questions. I look forward to letting this program get me back on track and giving me financial freedom .The representatives were patient and understanding.

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    CoverageStaff

    Reviewed Jan. 1, 2020

    Great and friendly service. And above all else patient and willing to work with me. Very attentive to detail and making sure everything is covered and taken care of. Alysa was very helpful and concerned to make sure to get me all the help I truly needed.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for your detailed review of your experience, Winston. We also appreciate that you recognized Alysa's efforts. Feel free to leave any other feedback that we can use to improve our services.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 1, 2020

    I had the best customer service. Everything was explained Simply and they made sure you understood all of the content that you were signing and what specifically was being signed. Both of the reps that I talked to were amazing and so helpful and both my husband and I are so excited about this program.

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    Verified purchase
    Staff

    Reviewed Jan. 1, 2020

    Everybody was very helpful on getting me back on track with my debt!! Would definitely recommend this program to someone if it end up working for me. I’m thankful for plans like these to help people get a fresh start in life!!

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    StaffLoan ProcessTransparency

    Reviewed Jan. 1, 2020

    Representative were very knowledgeable of the service they provide. Answered all my questions. Very detailed in explanation of what steps to take to become debt free. I'd never felt more comfortable and relaxed doing this. I usually nervous dealing with a consolidation loan.

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    Staff

    Reviewed Jan. 1, 2020

    From start to finish I was treated with the up most respect by all members that have helped me out. I am so to have a new start to my life and get my debt taken care of faster. I will definitely be recommending you to anyone and everyone that needs help with their debt problems.

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    Verified purchase
    Customer ServicePunctuality & SpeedBillingRates

    Reviewed Jan. 1, 2020

    National Debt Relief had very good ratings, and I've been using them for two years, but my credit score has done nothing but go down. I've only had one or two late payments, and my credit score just dropped again 28 points a couple of days ago. I'd like to see my credit score improve paying them 20% of the money that I'm paying them every month, which is their fee. They send emails from time to time, but sometimes, it's a pain to get them on the phone.

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    Customer ServiceStaff

    Reviewed Dec. 31, 2019

    Very customer service orientated. Easy to contact, specialist by ablating clients to call for help. Answering questions quickly and friendly. Thank you. Thank you Thank You very very much. For your services.!!! I have nothing more to say but happy New Year and have a blessed year.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 31, 2019

    In this day and age where Customer Service is generally lacking, it was truly a pleasure to work with your company. Both the initial person who helped me, and person who confirmed my account, were great to work with! Thank you to both, and your company for the help.

    Mark

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    Customer Service

    Reviewed Dec. 31, 2019

    My experience was just perfect, every single question was answered clearly. They clearly have me trusting them with all my personal information, I know they have are going to help me get out of the debt in must less time and pay much less money than I would of had to.

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    StaffProcessTransparency

    Reviewed Dec. 31, 2019

    They understood my needs and explained in detail the process. Very friendly and helpful. Received emails as stated to review. The process was easy and understandable. The online access is easy to navigate. Both Armani and Michelle were helpful and easy to understand.

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    Staff

    Reviewed Dec. 31, 2019

    They were very helpful in helping with a very bad situation. They helped me by knowing I'm not the first person to have financial problems and that everything will be ok. I'm happy I finally decided to just ask for help.

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    Staff

    Reviewed Dec. 31, 2019

    So far everything is working out great and everyone has been very friendly! Oscar has been super helpful and nice! Tiara has also been super helpful and nice! I hope my experience continues to be this easy! I am so far glad I have chosen to do business with National Debt Relief!

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 31, 2019

    Reps were knowledgeable and very helpful through the process. They stayed in communication with me during the whole time. They walked me step by step and made sure I felt taken care of. They answered all questions in a timely manner.

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    Customer Service

    Reviewed Dec. 31, 2019

    It's hard to make a call to get help but I felt very comfortable. They made sure I understood all the information and did not rush through it. So far a very good experience. I would recommend this company. I'm glad they offer us to make additional payment to get out of debt sooner. I'm hoping I'm able to do that.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Dec. 31, 2019

    James was amazing and helpful and explained everything in detail. He made nerve-wracking phone call easy because he was understanding and really on my side to get me the help I needed. They explained every step as well as what could happen in any scenario, so I had a complete understanding.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 31, 2019

    Both customer service reps (James and Shanna) were great. They explained the entire process thoroughly and made sure any and all of my questions were answered. I am so glad I finally took this step to get my finances under control.

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    Customer ServiceStaff

    Reviewed Dec. 31, 2019

    I wanted to let you know that I had a great experience experience working with Lance ** and Frances **. They both demonstrated excellent customer experience. Lance was very understanding with my hardship and made me feel comfortable and at ease with my decision with my debt consolidation.

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    Verified purchase
    Staff

    Reviewed Dec. 31, 2019

    Very knowledgeable, helpful and understanding. Listened to my concerns. Tanisha ** was very nice to me and made me feel comfortable even though I'm going thru a very bad situation. I'm not there yet, but entering the program gives a the first step to getting the pit out of my stomach I've had there for months.

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    Verified purchase
    Customer Service

    Reviewed Dec. 31, 2019

    Customer service was great and look forward to being debt free with your help. Thanks for your patience and listening ears in helping me. Thanks for all the info and your willingness to help me grow and get debt free.

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    Verified purchase
    Staff

    Reviewed Dec. 31, 2019

    Spoke to Josh ** and Anthony. Just wanted to say that I appreciate this service, their friendliness and how professionally informative they are. I had no idea this type of service was available for those in need like myself, but I'll definitely spread the word that this life saving group and process is there for those unfortunate enough in our position just trying to get a second chance in doing things right in life. Thanks again to all here who help us in need, we appreciate it!

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    Verified purchase
    StaffProcess

    Reviewed Dec. 31, 2019

    The representatives I spoke with were very friendly. They were knowledgeable about the company and its services. They handled my application in an accurate and timely manner. They made me feel welcome and anxious to begin the process of getting out of debt.

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    Verified purchase
    Customer ServiceProcessTransparency

    Reviewed Dec. 31, 2019

    I am pleased with how well all was explained to me in a clear manner. The process was quick and efficient and I appreciated the help with the email signature and abbreviation help. I am appreciative of the chance to eliminate my debt in so short a time.

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    Verified purchase
    StaffProcessTransparency

    Reviewed Dec. 31, 2019

    Everyone that I spoke with was very courteous and helpful. They made things very easy to understand. The process overall was very easy. They explained everything to me plainly in great detail. I would definitely recommend to others. Thank you.

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    Verified purchase
    StaffProcess

    Reviewed Dec. 31, 2019

    Both people were very helpful in the whole process. They were very patient with me every time I asked to repeat what they were saying. I would recommend Debt Relief program to anyone that is having problems with their debt.

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    Verified purchase
    Staff

    Reviewed Dec. 31, 2019

    Made to feel at ease while dealing with such a stressful topic! Dan was great. He really talked to me kindly and made me feel less embarrassed of my situation. Overall so far Great experience!! Would recommend to a friend.

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    ProcessTransparency

    Reviewed Dec. 31, 2019

    I'm very happy and satisfied with the process, and outcome of my situation. Couldn't ask for any better or clearer way that the whole thing was explained. If any of my family members or friends are in the same situation I will recommend National Debt Relief..

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    Staff

    Reviewed Dec. 31, 2019

    Jay ** and I forget the other gentleman's name, maybe Jose. Very helpful in answering our questions. Very patient with us. Can see that we may have more questions in the future and the Client Success Team will be there for us every step of the way. Thank you.

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    Verified purchase
    Process

    Reviewed Dec. 31, 2019

    I dealt with Rachel **, Micah **, and Ronald ** when enrolling in the National Debt Relief (NDR) debt consolidation program; all did an outstanding job of explaining the process and making the enrollment experience a smooth one; I thank all of them for their expertise and professionalism.

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    Staff

    Reviewed Dec. 31, 2019

    We are just starting out and truly hope that this will be the way to get out from under our credit cards. All staff which we have spoken with has been kind and understanding, and knowledgeable. Thank you for being there.

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    Customer ServicePriceStaffTransparency

    Reviewed Dec. 31, 2019

    Getting enrolled was super easy. Daniel explained everything in depth with great humor to make you feel welcomed. During the welcome call was super easy as well. These people are thorough in their work. Looking forward to the results. I didn’t think much about this program until it was recommended by Daniel versus a loan. Totally makes sense instead of paying all the interest to a bank. Just doesn’t make sense to do that. Daniel I still challenge you to a golf match. So if our paths ever cross let me know when you're ready.

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    Customer Service

    Reviewed Dec. 31, 2019

    I seen ads on TV for National Debt Relief and I thought that it doesn't sound real but after the phone call on 12/30/19 and how courteous and professional I was treated I am impressed on how well they know their profession. I feel that I am in good hands.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 31, 2019

    Everybody was nice, informative, answered all questions and helped me through. They helped me with contact information and advised me on how to handle situations. Phone numbers were supplied as well as addresses. They were able to explain everything so I could understand. Everything seems to be going smoothe. Chrystal ** was on top of everything and helped me through it.

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    Customer ServiceProcess

    Reviewed Dec. 31, 2019

    I signed up in June to have 6 creditors consolidated and paid. Only 1 is part of the program. I have no idea what the status is on the others. I continue to get harassing calls and alerts that my credit score keeps dropping. I thought by using this service I could stop the harassment and get them paid and rebuild my credit.

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    Staff

    Reviewed Dec. 31, 2019

    They were very helpful and made me feel good when they said they could help with getting me out of debt the people you talk to listen to you and do care. I would tell people about them if they want to get out without bankruptcy. This is the way to go it will help you in the long run.

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    Staff

    Reviewed Dec. 31, 2019

    I thought everyone with your corporation was very cordial when they spoke to me. They patiently guided me through the forms that needed to be filled out. I needed the extra help to figure out what and where to read and fill out the forms. Mr. Gilbert ** was very acknowledgable... him and two other young ladies.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 31, 2019

    I was overwhelmed with debt after helping a family member. A friend suggested National Debt Relief. The process and everyone I spoke with on the phone was very helpful and very informative. Thanks for all your help. Everything was explained thoroughly.

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    Customer ServiceStaff

    Reviewed Dec. 30, 2019

    The Welcome call made me feel comfortable and was professional and very helpful. This was a great experience. I've got a lot of friends and family who are in need of help with their debt and I will be sending them you National Debt Relief.

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    Customer ServiceStaff

    Reviewed Dec. 30, 2019

    I have spoken to two reps including Wes and they were extremely helpful and they really do care. I am so glad I enrolled. I already had a issue so I called the customer service line and she was perfectly professional.

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    Verified purchase

    Reviewed Dec. 30, 2019

    I felt like they actually cared and were able to help us in time of need. We had financial hardship hit us hard and it is like a light at the end of the tunnel. So grateful for Issac and his dedication to helping us and making sure that everything was taken care of.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 30, 2019

    Excellent communication with both counselors I spoke with. Timely responses from both and they explained everything to me very well when I had questions. I have a clear understanding about my responsibilities and feel confident going into this program because of their assistance.

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    Verified purchase

    Reviewed Dec. 30, 2019

    Alex ** and Javier were very helpful/knowledgeable in explaining the process for Steve and I to understand what is going to happen. We were given contact information if we need help throughout the process of paying off our creditors. It is a difficult decision to make, but I hope in time will be worthwhile.

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    StaffProcess

    Reviewed Dec. 30, 2019

    They were very professional and courteous. My application was completed in one day and I appreciate the professionalism. I will recommend this company to all my friends. They offered me a great deal and I accepted their program right away. Thank you.

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    StaffProcessTransparency

    Reviewed Dec. 30, 2019

    The people I spoke with to start this process and finalize it were very helpful. Each of them took the time to explain everything in detail and answer all my questions. I appreciate this experience which made a big scary thing (debt settlement) easy to start. I now feel a weight lifting from my shoulders.

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    Verified purchase

    Reviewed Dec. 30, 2019

    I have been stuck in a rut financially, and the last thing I want to do is ask for help. I called NDR and I honestly feel some relief as I am now on a path to success.. being debt free. Shoutout to Luis and Brandy. Thank you.

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    Staff

    Reviewed Dec. 30, 2019

    Very descriptive layout of Plan and very comfortable to speak to your representatives. I am confident of this great option and service. I am looking forward to come to an agreement and start a new life. Thank you, for helping find an option a solution to my problem.

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    StaffTransparency

    Reviewed Dec. 30, 2019

    I’m so very happy with the service I received during this stressful time. Both agents who assisted me were very patient and kind. Any questions I had were answered and all the information given to me was clear and easy to understand, I feel confident that any other questions that may come up in the future will be answered with the same amazing service and helpful demeanor. Normally customer services agents aren’t very polite or friendly but the National Debt relief agents are amazing! Definitely will be recommended to any friends or family who also need help becoming debt free.

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    StaffTransparency

    Reviewed Dec. 30, 2019

    I would like to say that the whole experience was smooth and relatively painless. Drew ** was very friendly and incredibly patient as a lot of this is somewhat over my head, or at least, out of my experience. Everything was explained very well, often more than once. Although, as distressing as it is to find ourselves in this situation, it was very gratifying to find a solution that my wife and I are able to work with. Unfortunately I have forgotten the name of the other young lady that assisted us but everything stated above equally applies to her. All in all, these ladies have done much to ease our minds. Hell, I'd give 'em a bonus. Please extend my thanks to the both of them.

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    StaffProcess

    Reviewed Dec. 30, 2019

    I am so glad that I reached out to National Debt Relief. Everyone was professional and not judgmental. I would recommend NDR to anyone struggling to pay off debt. The process is quick and painless, but the beneficial gain is longterm.

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    Customer ServiceStaff

    Reviewed Dec. 30, 2019

    So far the interactions I've had over the phone with National Debt Relief have been very informational and helpful. I really appreciate all the help that has been provided and I look forward to having me debts settled. This is a great company.

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    Verified purchase

    Reviewed Dec. 30, 2019

    National Debt Relief proved to be exactly that... RELIEF... I am extremely please with the way they took on my debt problem and has promised that I will be financially free. I am looking forward to be free and thank you to National Debt Relief.

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    Staff

    Reviewed Dec. 30, 2019

    Relief is how I feel after contacting National Debt Relief. They were so helpful and understanding. I feel I have someone to help me through the debt I have incurred due to a job loss and new job with a substantial pay decrease. All I have been doing is treading water and finding it hard to stay afloat. Now I feel I have a life raft. Thank you so much!

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    Customer ServiceStaff

    Reviewed Dec. 30, 2019

    My account rep was very thorough in answering and explaining everything to me and very understanding to how I got here. Andrew put me at ease and excited to resolve my debt so that I can move on with my life. The Welcome call was fast and easy and the girl that helped me was very friendly. I have already told a friend about the service to help them out.

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    Customer ServiceStaffProcess

    Reviewed Dec. 29, 2019

    The process was long but I hope worth it. The agents were knowledgeable and put my concerns at rest. Although I must confess, I am now feeling a little nervous. I changed the phone number, as suggested, but I did not realize that I should have also changed the address. I did not change the Sears, Discover and The Home Depot as you told me. I hope that is correct. Could you tell me, more or less, how long the negotiations will be?

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    StaffProcessTransparency

    Reviewed Dec. 29, 2019

    Everyone I had contact with concerning this process was very helpful and knowledgeable. I really did not have any problem understanding the process. Tashana ** was most helpful. It was very nice talking with her. She explained everything in a manner I understood.

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    Process

    Reviewed Dec. 29, 2019

    Roy was the one guiding me through with the process, and was very pleasant, answered all my questions, and made me feel comfortable talking about my financial situation. I am just getting started with the program, and like it so far, I hope my experience will keep getting better as I approach to financial freedom.

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    StaffTransparency

    Reviewed Dec. 28, 2019

    The guidance counselor administered and communicated with care and professionally. The process was clear and in detail to allow me to achieve my goal to eliminate my debt with the help of the counselor and most of all no rush to agree or pressure to agree with the contract.

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    StaffProcessTransparency

    Reviewed Dec. 28, 2019

    They were both very helpful and professional. Went over the process and answered questions and guided me through the process. When I was not sure about how to open a link they walked me through it, and took their time to explain.

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    Verified purchase

    Reviewed Dec. 28, 2019

    I have had a very good experience with this company. They are very good at explaining everything, and answering questions. I would recommend this company to anyone that is in financial trouble and needs assistance. This is a great company and I am so glad that I found this place. I will finally get the help that I need. Thank you very much!!

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    Staff

    Reviewed Dec. 28, 2019

    Great service from Catina. She was very helpful when taking care of my debt relief. I would highly recommend to anyone that has a lot of debt and trying to get relief. I feel confident knowing that National Debt Relief is going to be helping me with my situation. Thank you for your help.

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    Customer ServiceStaff

    Reviewed Dec. 28, 2019

    As described. Answered all of our questions. Very helpful. So far the program seems like it would be a good fit for us. We will see how things go moving forward. So far all information provided has been helpful to us.

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    Customer ServiceStaffProcess

    Reviewed Dec. 28, 2019

    Wow, The associates take every effort and length of time to go over everything and answer all question that you have about this process. Preparing you with every effort on their part to make you feel comfortable through this process is their number one goal. Thank you for the help in becoming debt free.

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    Staff

    Reviewed Dec. 28, 2019

    This was a very real experience. I appreciate the help from National Debt. I can't wait to get rid of my debt. I will feel a big weight off my shoulders. I thank Danielle ** for her patience with me. Throughout the entire process. She was wonderful and I thank her.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 28, 2019

    The process from begging to end was perfect. Everything was explain in great detail and all of my questions were answered and I understood each answer. I was treated with respect and understanding to my current situation. I feel very comfortable that I will attain my goal in 48 months and start rebuilding my credit score that already is in a bad state. I have been struggling to point of wanting to do bankruptcy and I feel this is a better choice for me and I want to be fair with my debtors and this company came highly recommended to me so I am very happy with my choice.

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    Customer ServiceStaffProcess

    Reviewed Dec. 28, 2019

    While I still have reservations of whether this program will really help me, what I can say is Christopher ** was very understanding and compassionate to my needs and concerns. He was available to answer multiple questions, even the questions that I repeated. He made me feel heard and I think that matters a great deal in any situation.

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    Customer ServiceTransparency

    Reviewed Dec. 28, 2019

    They were upfront about everything. They explained everything to me.They went over the contract and didn't skip anything. They stopped every once in awhile and asked if I had any questions. They gave me email addresses, fax numbers and phone numbers for contact information. I couldn't ask for anything better!!!

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    Staff

    Reviewed Dec. 28, 2019

    My experience with National Debt relief has been a pleasant experience. Dealing with the creditors has not been any fun at all, some are decent and others not so much. It's a very nice feeling having somebody in my corner not judging our situation and helping us achieve our goal of becoming Debt free.

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    Customer ServiceStaff

    Reviewed Dec. 28, 2019

    Representatives that helped me were excellent. I was embarrassed and prideful before I called, but They made me feel comfortable and not sorry for myself. Everything that was explained was understood and I now have hope that I will get through this tough time. Thank you.

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    Reviewed Dec. 27, 2019

    I am please so far with the care I have been give through the National Debt Relief Professionals. To have the opportunity to move forward with a little less stress is a good thing. Thanks so very much.

    A. ** (Calera, AL)

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    Customer ServiceStaff

    Reviewed Dec. 27, 2019

    Pedro was most helpful with our situation. He informed us with all the info we needed to make a decision that best fits out circumstances. He was very kind and understanding, very easy to talk to and I would most definitely tell friends and family about my wonderful experience.

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    Staff

    Reviewed Dec. 27, 2019

    I was very worried about this process. All the team members made this very easy to understand and helped me see that there is relief out there. Knowing that I can now better plan to take care of my kids has made the start to the new year seem much brighter. Thank you all!

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    StaffProcessTransparency

    Reviewed Dec. 27, 2019

    I have never done anything like this before. I was very nervous, and worked with a man named Alex **. He was very respectful and easy to work with. So far, I am very pleased with this process. I was given all the information that I needed and everything was explained so that I could understand. He answered every question that I had so that I could understand.

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    Staff

    Reviewed Dec. 27, 2019

    My experience thus far has been wonderful. Respectful employees, who are willing to help. My representative is very polite and treats me with respect, kindness, and support. Thank you for the kind service and help with this hardship. Very pleased thus far.

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    StaffProcessTransparency

    Reviewed Dec. 27, 2019

    The representatives were excellent and they took the time to work with me. They process was clear and detailed. I am very thankful for the program and I will look forward to my better my financial situation. I am very pleased with Carlos and the other representative. Thanks again for the time and effort they both provided.

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    Customer Service

    Reviewed Dec. 27, 2019

    Very pleasant experience, just the wait time to get to someone was a little long. But other than that so far my experience with dealing with NDR has been very good. Even though I was worried and skeptical to call and see, but I’m glad I did, we will see how the rest goes.

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    Customer ServiceStaffProcess

    Reviewed Dec. 27, 2019

    Very pleasant and informative initial conversation to all questions and had all of the answers. Very helpful in all aspects, very courteous and non judgemental. Answered all questions that my wife and I had about the program and how it works.

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    Customer ServiceStaff

    Reviewed Dec. 27, 2019

    I am very excited to work with National Debt Relief! Customer service was polite, supportive, informative and made me feel very comfortable during the application process! I feel like I am in good hands! I am confident that progress will be made and I am looking forward to it!

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    Staff

    Reviewed Dec. 27, 2019

    Very friendly and professional. Also very patient explaining everything to us, even when I asked her to repeat what she said she would do so without hesitation and made sure she answered my questions. Very thorough. Thank you for the help and kindness.

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    Customer ServiceStaff

    Reviewed Dec. 27, 2019

    It was a very friendly and informative conversation and gave me peace of mind knowing I have support with this temporary setback. Sometimes it is difficult to speak/negotiate with the different accounts, so it is nice knowing someone has the skill set to assist. God bless.

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    StaffProcessTransparency

    Reviewed Dec. 27, 2019

    The debt relief company was very helpful and understanding. They walked me through the program and explained everything very well. They were very patient with me when I had questions. I feel the people who I talked to were very respectful, caring, compassionate, and honest. I would highly recommend this program to my family and friends who are struggling to pay off credit card debt.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 27, 2019

    Great customer service. Very helpful and explained any questions that I had and all the details of the program. Very professional and made the process very easy from start to finish. I like that they never made me feel pressured and made sure I knew all the facts before continuing the process.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 27, 2019

    The customer representatives were professional and answered all my questions and concerns regarding the NDR program and process. Excellent customer service. Every representative I spoke was kind and understanding of the situation I’m going through and was patient with me and walked me through the application online.

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    Staff

    Reviewed Dec. 27, 2019

    In speaking to both agents that I have at National Debt Relief, I have felt respected and valued. They didn't make me feel as though I was being judged or that I had done anything wrong. Instead the attitude was, let's look forward and make things better. It feels as though I have someone who will help guide and it makes a world of difference.

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    Staff

    Reviewed Dec. 27, 2019

    My debt relief specialist Josh did an exceptional job with handling my financial situation. He made me feel at ease and made me confident that my debt situation will improve in time. If this option was not available, my next step would have been to file for bankruptcy and risk losing my home. Thank you for everything you do to help Americans in need! God bless!

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 27, 2019

    Lisa ** was excellent in explaining the program to me. Taylor, did my welcome call and explained things so I could understand them. Each of these ladies answered the questions I had. I was made to feel comfortable with the decision I have made to join this program and receive help from National Debt Relief. Thank you very much.

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    StaffProcessTransparency

    Reviewed Dec. 27, 2019

    I was walked through every step of this process. I feel such a huge relief from getting to work with such amazing people. This program took a frustrating and scary process and turned it into a rather enjoyable and relaxing experience!

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    Staff

    Reviewed Dec. 27, 2019

    My Experience with the debt and compliance counselors (Almas and Whitney) representing NDR were very polite, helpful and respectful in considering my needs and how best they could help me. I am very satisfied with the option they have chosen for me to aid in getting out of debt. I feel relief and am anxious to get started on a new path to peace of mind. Thank you NDR.

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    Staff

    Reviewed Dec. 27, 2019

    I made contact with this company to see, if they could help me get out of debt. The service I received was professional as well as informative. I am comfortable with the service I signed up for, and will share this experience with anyone I know in my same position.

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    Customer ServiceStaff

    Reviewed Dec. 27, 2019

    Lashonna was very helpful in going over every last detail in my welcome call. Everyone that I have spoken to has been so nice and never rushed me or made me feel like I had to do anything. They reassured me that my debt would be taken care of and that I won't have to worry about being alone if my creditor decided to sue me. Wonderful service!

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    Customer ServiceStaff

    Reviewed Dec. 26, 2019

    Both representatives I spoke to were both very nice, informative, and efficient. I called Alyssa back earlier than she expected and after leaving a message my phone call was returned very promptly. I would recommend this to anyone who happens to fall in the same circumstances I did.

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    StaffProcess

    Reviewed Dec. 26, 2019

    The way they help me with my questions with the whole process was very professional and very polite. I really appreciate the time that they took explaining especially the parts with the legal fees of the program and where to go just in case if I have some other questions.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 26, 2019

    First of all before I called you I was very stressed out headache and all. Once I did call and talked to both of you a big relief. Very understanding to my issue and assure me that there is a program for me to take care of issues. Everything was explain clearly and if I had any questions to ask and I did and they answered all that I ask. Thank You so much for this program.

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    Transparency

    Reviewed Dec. 26, 2019

    Debt Consolidation. My experience so far with National Debt Relief has given me hope in my credit debt problems I'm facing and other Americans are going through. I explain to one of the customer creditors name Eli, my situation and he listened to me and pull my credit check and went over some numbers and walk me through the steps and what I needed to get started on my journey on being debt free. And I humble and hopeful to see where this journey will go and glad that I am taking a chance. Also, I like how they made sure numbers are accurate and papers electronically sign and was waiting on by another customer creditor name Wendy who also, set me up on my account.

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    Staff

    Reviewed Dec. 26, 2019

    All associates were very knowledgeable, helpful and courteous. I would recommend to a friend. I feel better knowing I can get my debt paid off sooner. I have phone numbers, emails and addresses to contact someone to help me with my account. I have access to my account online. I am comfortable with all the information I received. Thank you all.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 26, 2019

    Excellent service, friendly communication, and all questions answered. I was very skeptical at first but they put me at ease and explained everything thoroughly. I am sure they will resolve my debt and a big burden has been lifted. I hope to build a trusting relationship with staff and follow all they have planned.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 26, 2019

    Great friendly customer service And everyone is very informative. I was given many opportunities to ask questions and all my paperwork was gone over with me more than once and explained my program to me with a short term plan to become financially stable.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 26, 2019

    All my questions were answered. Everything was explained to me in detail. They advised me if I had any questions to call National Debt Relief program. Very understanding and professional. Would recommend this program to my family and friends if ever in a time of need.

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    Customer ServiceTransparency

    Reviewed Dec. 26, 2019

    I believe NDR is here for their customer, this has been a seamless process with thorough and easy communication. Detailed emails that were simplified upon tasking me with things to complete. I appreciate the support during this time seeking debt relief.

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    StaffProcess

    Reviewed Dec. 26, 2019

    Alex was very understanding and knowledgeable. He showed compassion and did everything he could to help me through this difficult time. I hope you have more people like him at National Debt Relief. This is a great program and has given me hope for my financial future.

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    Customer ServiceStaffProcess

    Reviewed Dec. 26, 2019

    Very professional and were able to answer all my questions. They guide us all the way through the beginning process of application. They took their time and did not rush through the call. We were very satisfied with the help.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 24, 2019

    From the beginning my experience with National Debt Relief was great. The representative was understanding and very helpful. Explained everything throughout the whole process. They are quick to start the process. Best decision I’ve made to help me financially. I would highly recommend anyone in debt or financial struggle to call now and get started right away. You will not regret it.

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    Staff

    Reviewed Dec. 24, 2019

    Very pleasant, patient and pays attention to details people to work with and talk to yet very professional. I highly recommend anyone interested to do business with these folks. I spoke to at least four persons and each seemed to be as knowledgeable as the other. They rechecked many times to make sure information was current and much accuracy was used to insure my needs were met.

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    Reviewed Dec. 24, 2019

    Alright she talk too fast and could hardly follow what she was saying. Other than that it is a relief that we got in with National Debt Relief fund. We look forward to fix our debt that we are in. Mahalo

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    National Debt Relief
    Response from National Debt Relief
    Hi Cody,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

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    Online & AppProcessTransparency

    Reviewed Dec. 24, 2019

    Explained everything thoroughly. I was very satisfied. I hope to gain a great experience from this program. I have been in debt for a while and I need the National Debt Relief program to help me. The portal website is a big help also.

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    Transparency

    Reviewed Dec. 24, 2019

    I am just getting started with the debt relief program, so really can't give much of a review right now. I will say they explained everything to me and if I had any questions, my questions were answered. I will be able to give a better review later on in the program. So far I have been impressed.

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    StaffTransparency

    Reviewed Dec. 24, 2019

    We worked directly with Jason ** and he was able to explain everything to us clearly. Our experience as a whole has been so smooth and very helpful. We have had such a weight lifted knowing that we are finally working towards becoming debt free. Thank you.

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    StaffTransparency

    Reviewed Dec. 23, 2019

    Very helpful and explained everything clearly. Made sure my sister received great monthly payments for her hardship. I would recommend to anyone going through a tough time with credit or loans to contact National Debt. My sister is so happy with a new start.

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    Staff

    Reviewed Dec. 23, 2019

    Would like to say thank to National Debt Relief to help me complete my application. I spoke to two agents. They were very nice. They went over all over everything with me to compete my application. It was awesome. Thank you.

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    Customer ServiceStaff

    Reviewed Dec. 23, 2019

    They did a great job on explaining and being very helpful! I'm glad that I called! They talked with respect and didn't feel like I was being looked down on because of my problems with debt. I would recommend this to anyone in need of getting out of debt.

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    Customer ServiceStaff

    Reviewed Dec. 23, 2019

    Everyone was very helpful and not judgmental. Both representatives I spoke to made me feel better about my situation. Everything was explained to me and my payment plan is easy to manage and if I ever need thing they are just a phone call away.

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    StaffTransparency

    Reviewed Dec. 23, 2019

    Everyone was very helpful and answered all questions in a clear and concise way. The forms that needed to be filled out were sent and taken care of quickly and clearly explained. They also explained the possibilities of what could happen.

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    Staff

    Reviewed Dec. 23, 2019

    I would recommend anyone that comes into a financial bind to contract this company! It has been easy to understand and everyone I have spoken with has been wonderful at assisting with any questions or concerns I may have had.

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    Customer ServiceTransparency

    Reviewed Dec. 23, 2019

    I called very nervous and not knowing what I was getting into but Isaac explained everything so well and walked me through every step. I was very impressed and recommend them to anyone looking to get help and get out of debt.

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    Staff

    Reviewed Dec. 23, 2019

    The service provided is quite literally a life-saver and the manner in which it is handled is nothing short of excellent. Every associate I spoke to was professional, concise, and courteous. I would recommend NDR to anyone going through a stressful debt situation.

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    Reviewed Dec. 22, 2019

    I was at the end of the road when a friend told me about National Debt. They came through with everything I could have imagined. I had gotten myself in debt to a point where there was no way out. They really made my Christmas holiday a happy one. Thank you for everything.

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    StaffProcess

    Reviewed Dec. 22, 2019

    I was pleased with the professional service I received from Mr. Alex **. He did an excellent job of explaining the program and the process. He seemed compassionate about my situation and what I was trying to accomplish. Also, he was very patient in answering my questions.

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    Customer Service

    Reviewed Dec. 22, 2019

    Great customer service. I have to pay a lot of bills that were not really mine, being ripped off by fraudulent companies, and bogus fees that should be and probably are illegal. I started not to do it because I hate to see these companies get away with fraudulent activities. But in the interest of being debt free, I decided to go ahead and pay them and let God sort them out later. Andre made me see that not paying them just affects me and not the companies, so I opted to go ahead and let them get away with screwing me over and I will handle it a different way and try to get my money back legally where it won't affect my credit score.

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    Customer ServiceStaffProcess

    Reviewed Dec. 22, 2019

    Vanessa ** and the Representative that I spoke today, were both very helpful and have made this process easy. Vanessa, answered all my questions and responded to my phones and emails, quickly. I can now rest a easier knowing that I have applied for some assistants with managing my debt. Thank you.

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    Customer ServiceStaff

    Reviewed Dec. 21, 2019

    All of the customer service reps who assisted me were knowledgeable and helpful through the entire process. They informed me of everything I should look for in the coming months, and gave me all of the phones I need to provide any creditors, should I speak to them.

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    Customer ServiceStaffProcess

    Reviewed Dec. 21, 2019

    Mr. Issac ** was very patient and helped to alleviate my fears of committing to the program. He was very professional and informative. I was able to understand what the program offered, from my telephone contact with Mr. **. A few weeks later, I received the Client Success Kit and was able to confirm my notes with the information provided in the packet. I was able to use the "Start Here: Steps to Success" as a checklist to complete all the things I needed to complete. Thank you for helping me on the road to resolving my personal debt. I am so happy that I do not have to go the route of declaring bankruptcy. I am looking forward to working with you all and to the day when I am debt-free once again!

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    StaffTransparency

    Reviewed Dec. 21, 2019

    Both persons that I spoke to and interviewed with were polite, friendly, knowledgeable, prompt and clear. They were good listeners and attentive. All queries were answered and explained accurately. The choice of functional options and adjustment availability to meet conveniently within a the situation was comforting and reasonable.

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    Transparency

    Reviewed Dec. 21, 2019

    My experience thus far has been very good. The service and explanation of what is about to happen was clear on concise...no fluff, just business. I love it. Thank you all. I will recommend to everyone that I know needs help with debt resolution.

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    Staff

    Reviewed Dec. 21, 2019

    We were quite satisfied with all the individuals we spoke with to set up our debt relief. Thanks to the company we hope to get out of debt. Everyone was very patient and did a great job of answering questions that we had.

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    StaffProcess

    Reviewed Dec. 21, 2019

    Just started. So I'll come back later. They were very helpful and detailed on all of my concerns on how the program works and will help. Hopefully this will get me back on track to a better future and will help my credit score.

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    StaffProcess

    Reviewed Dec. 21, 2019

    Everyone was knowledgeable and helpful in explaining all the process and steps to get started. I had questions and they were handled right away and answered promptly. I feel I made the right decision and will be helped out with comfort in mind.

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    Customer ServiceStaff

    Reviewed Dec. 21, 2019

    I was nervous and embarrassed of my situation, so when I was referred to NDR, I was very hesitant. The first call was amazing! I spoke with Andre **, who immediately made me feel welcome, and assured. He was so patient with me, and I know I was a bit annoying with my questions. I soon followed up with Jamie in the Welcome Call dept, and she was so nice! We had a few chuckles, and it was like we were long lost friends. They both made me realize that this company really does care about their customers, and will go the extra mile! I was called family several times by both, in our conversations. I am only just starting this “journey”, but I know that I am in the best hands possible! Even though I’m still embarrassed at my financial situation, I know that I have the best people in my corner with me! I wish there were more companies out there, that were like NDR! Thanks to you all!!

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    StaffProcess

    Reviewed Dec. 21, 2019

    They were very helpful and knew their jobs. The young lady was fast with get me processed in the program. And the young man did a great job as well with the welcome package. They gave me all the information I needed to be successful in the program. Thank you!!

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 20, 2019

    Updated on 01/10/2021: I really appreciate everything that they do for me because it's really, really helpful. Now, my finances are organized so everything looks better than the beginning. Everything is about the trust. I looked at two other companies before choosing National Debt Relief. But I received emails or excessive calls or too much pressure from the other companies. They didn't give me a time to read the document. After a year of working with National Debt Relief, my credit score is little by little better. Now I know how to manage my money better.

    I pay every month to National Debt Relief and it's just one payment, so that's really good. When we were working on the payment amount, National Debt Relief always said, "Okay, that amount is good for you? If not, we can modify or we can extend to more months or less months." They let what you prefer, so it's really good. So far, everything is good and much easier each month because I know that I have the money in the account and I don't have to be worried about all the other payment.

    Original Review: It was beneficial I start the program, and everything looks bright so far. Excellent communication and explanation of the times needed. They have a system online that allows seeing the progress, and they prepare me for future events about creditors.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2019

    My friend referred me to your website as he just joined recently. He was very pleased and was happy to share this life changing support. Everyone I spoke with was polite and very informative. The wait times were impressively quick, and the electronic phone services were easy to navigate. Overall I had a wonderful experience and would definitely recommend NDR to my family or friends in need of assistance.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 20, 2019

    The customer service rep who helped me was very kind and made sure he explained everything in detail. I felt as though this company really cares for me as an individual and wants to ensure my success in the program. I look forward to seeing how the next few months go.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2019

    Travis and Jamie were so helpful! I had a lot of questions, and they were all answered thoroughly by Travis. I ended the call feeling much better than I did when I answered the call. I am excited, and relieved, to be able to work with National Debt Relief, and without Travis and Jamie, I would be terrified.

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    Staff

    Reviewed Dec. 20, 2019

    In a very short time, I was able to set up my plan to retire debt that I thought was hopeless. Both individuals with which I spoke were professional, patient and kind. Looking forward to being debt free in under 4 years.

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    Reviewed Dec. 20, 2019

    They were quick and helpful. I was panicking with a new baby and not knowing how I was going to keep up on my payments. I now feel like I can breathe again knowing I will be out of credit card debt in a few years!

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    StaffTransparency

    Reviewed Dec. 20, 2019

    My experience thus far has been conducted in a very professional and courteous manner! I’m very pleased and satisfied with the detail and level of explanations for each of my questions! I appreciate their services and looking for a good relationship for the new year!

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    StaffTransparency

    Reviewed Dec. 20, 2019

    They explained everything to me so I understand. Very pleased with the handling of the professional of them. It was nice and I was comfortable. I would recommend them to other people that needed help. I am very grateful. I am excited to go on with new life with my new husband.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2019

    Superb experience with Timothy and welcome call representative! Thank you both so much! I look forward to working with the National Debt Relief team, as well as improving my financial life. The team outlined everything in terms I easily understood. They were very helpful in answering any questions I had.

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    Customer ServiceStaffProcess

    Reviewed Dec. 20, 2019

    Jay ** assisted me with my welcome call for the program. He was very informative and patient with all of the questions that I had to ask. This process is definitely very complicated with lots of information to be relayed, and Jay made it a painless process!

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    Staff

    Reviewed Dec. 20, 2019

    Almost everyone I know would be surprised that I filed for debt relief. It was a VERY difficult step, as I pride myself in making timely payments for my obligations. Yet those payments are drowning me. My debt is drowning me. Thanks to NDR, I can see a glimmer of hope to get my head above water in just 2.5 years. Owen at NDR was very kind and patient, and seemed to have my best interest at heart.

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    Process

    Reviewed Dec. 20, 2019

    I hope this avenue is the light at the end of a tunnel. So far, I am pleased with the decision that I made. In the longer run, I hope it was the correct decision. The BBB had positive reviews. Through this process, I hope I will be just as pleased with the service this company has to offer.

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    StaffTransparency

    Reviewed Dec. 20, 2019

    The representatives were very thorough in completing and reviewing my application. And explained step by step what is required of me and debt relief. It took me time to accept the fact that I needed help with my situation. I had heard about assistance with credit card but never thought I would have to take advantage of it myself.

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    PriceProcess

    Reviewed Dec. 20, 2019

    I would recommend National Debt Relief to ANYONE who is having problems with debt like I was experiencing! They are easy to work with with a very affordable monthly payment! I was on the verge of filling bankruptcy until I talked to N.D.R. And it didn’t take long for me to decide this program was my best option with no long term effects!

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    Staff

    Reviewed Dec. 20, 2019

    So far everyone I talked to had been polite and helpful. I would recommend to others to check into your service. This is a difficult decision for someone my age but you've help to relieve pressure. Hopefully, everything forward will be easy.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2019

    Had great experience with the employees at National Debt Relief. Real knowledgeable and made sure I understood everything before moving forward. I'm very happy I decided to call National Debt Relief today. I will tell all of my friends about the company because it really works.

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    Reviewed Dec. 20, 2019

    I was with a company that was shut down by the federal trade commission. Talking with Andrew put me at ease and was able to help me get a plan started. I am relieved to know that my finances are getting back on track. Thank you.

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    Staff

    Reviewed Dec. 20, 2019

    If you're going through a hardship and need help, contact National Debt Relief, Michelle was very easy to talk to and she made understanding everything very easy. I highly recommend their service to anyone in need of debt relief.

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    Staff

    Reviewed Dec. 20, 2019

    Everything was fairly simple and easy. People were courteous knowledgeable and very helpful, I appreciate the help from National Debt Relief. Unfortunately 2019 was not a good year for me leaving me in difficult situation. I'm looking Forward to the year 2020.

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    StaffTransparency

    Reviewed Dec. 19, 2019

    From the beginning to the end, we felt very assured. Our rep helped us understand everything clearly and very transparent with us. They take you step by step, all the way. Explain things thoroughly and all our questions were answered even before we asked!

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    Customer ServiceStaff

    Reviewed Dec. 19, 2019

    Thank you so much for help me get me finance in order. It's going to help me get out of debt so fast. Thank you so much. I recommend anybody and that to call everybody I talked to are so helpful and made the process much easier.

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    Staff

    Reviewed Dec. 19, 2019

    Naya is an asset to your company. She is professional and to the point. A pleasure doing business with her! She provided all of the answers to my questions. She informed me of the payment timetable and amount. Would return if needed.

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    Staff

    Reviewed Dec. 19, 2019

    I did not ever feel that I was being put down for having debt. Everyone was very helpful and answered my questions to my satisfaction. Bruno and Natalie were very easy to talk to and deal with. I would recommend this service to anyone in need.

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    Staff

    Reviewed Dec. 19, 2019

    All answers were answered and I feel as if everything is going to work out for the better. The representatives were very friendly and helpful. I would highly recommend them to anyone who is going through the same situation and was looking for help.

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    Customer ServiceProcess

    Reviewed Dec. 19, 2019

    What a smooth process this was in a time of need! Gary ** was awesome to get the ball rolling and complete the process. The welcome call with Donnetta was awesome as well. Thank you both for everything. I would recommend this program to everyone that becomes over their head in debt. I was laid off after 8 years at one company, then the next company closed after 4 years of service, after a buy out by another company. You are a lifesaver for me and again thank you very much!!!

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    StaffProcess

    Reviewed Dec. 19, 2019

    Asking for help when it comes to financial problems is a huge hit on a person's self-confidence. However, I felt like the people I talked to at National Debt Relief never treated us poorly because of the situation we had gotten into. I really appreciate how kind everyone was when we were deciding what route to take to financial freedom and how helpful they have been since we have started the process. I feel like we can trust them to do what is best for us and our family to help us get out of debt quickly.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 19, 2019

    I just got started but my experience so far with National Debt Relief has been very good. Everyone was very helpful and made sure to explain and answer all my questions. I hope that everything can be solved and goes well. But I trust that it will be done!

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    Customer ServiceStaff

    Reviewed Dec. 19, 2019

    Speedy, helpful and very understanding And great attitude, caring and very respectful. Speedy call backs. Emails prompt. Very experienced. Thank you oh so much for a company to help people like me. That find theirselves in hardships. Thank you.

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    StaffProcess

    Reviewed Dec. 19, 2019

    I had a great experience with Anna. She was very nice and educated in her role. Thank you for making this process so easy. I can't wait to get of debt. I look forward to the future, thanks again National Debt Relief.

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    Staff

    Reviewed Dec. 19, 2019

    I have just made my first step by contacting National Debt Relief. I have only spoken with 2 representatives (Darius and Jay) to get me started and so far I am very impressed by their professionalism and willing to get me through this! I am feeling better and less stressed about my situation knowing I’ve made this step!!

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    Verified purchase

    Reviewed Dec. 19, 2019

    My experience with NDR was very refreshing knowing that my debt will be cleared in 2 years. All personnel involved were a delight to deal with. I was very pleased on how my profile was handled and how NDR made you feel important.

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    Customer ServiceStaffProcessTransparency

    Reviewed Dec. 19, 2019

    Our NDR representative was thorough, knowledgeable about the program, and reassuring at the initial communication. We felt relief after the first conversation. Customer service is above standard, and the extent of the program is a perfect solution for us. All of the staff we have been in contact with were genuinely friendly and helpful.

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    Customer Service

    Reviewed Dec. 19, 2019

    Great customer service. I have been stressed out about my debt for so long and my only regret about getting started with NDR is that I didn’t do it much sooner! I work in customer service as well and this is how you do it!!!

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    Customer ServiceTransparency

    Reviewed Dec. 19, 2019

    Taj was great. Answered all of my questions and this will make a huge difference in my life. I appreciate the great communication from the company! There seemed to be no rush and I was able to sit and think things through with my wife.

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    Customer ServiceStaff

    Reviewed Dec. 19, 2019

    Everyone was more than willing to answer any questions I may have had. No one left me in the dark with as what to expect from here on out. I was very pleased with the timely manner in which everything was dealt with.

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    Customer Service

    Reviewed Dec. 19, 2019

    We had an agreement in place to settle an account, we verified the agreement but National Debt never paid the agreement. After we contacted them numerous times we had a supervisor who was “going to look into it and get back to us the next day”. A month after the supervisor was supposedly going to call the next day they reached a settlement agreement for $500 more than the original agreement and it only took them 4 extra months. There is nothing we can do because we signed up for a loan with their lending partner and would have to pay back everything if we cancel. Customer service here was very poor.

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    National Debt Relief
    Response from National Debt Relief
    Hello Michael,
    Thank you for bringing this to our attention. We try to maintain the highest standards of service, and can appreciate your frustration when that does not happen.
    Unfortunately based on the information provided we are unable to locate you in our system.

    Please contact us directly at 888-660-7427, thank you.

    Verified purchase
    StaffProcess

    Reviewed Dec. 19, 2019

    Both people I spoke with were very thorough in explaining the program. I’ve fallen on some hard times with my debt and this is going to help me manage it. I’m finding that this will be the best alternative to bankruptcy. I will definitely recommend in the future.

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    Transparency

    Reviewed Dec. 19, 2019

    I felt as National Debt Relief had my best interests in mind as they walked me through step by step of ALL of my different options that are available to me separate from National debt relief. And made completely clear this processes. Thank you national debt relief.

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    StaffTransparency

    Reviewed Dec. 19, 2019

    They both were very helpful and attentive to my needs. They both explained very well all the steps that are going to happen. I will highly recommend you guys to friends and family. I am positive I took the correct steps and talked to the correct people.

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    Customer ServiceStaff

    Reviewed Dec. 19, 2019

    Great customer service with all the staff I had the chance to speak to. They answer all my questions with the same attitude and they make me feel secure. I will recommend the company to my friends and family.

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    Customer ServiceStaff

    Reviewed Dec. 19, 2019

    It was great service and I'm looking forward to see what the future brings. Customer service was very friendly and very caring. Worked out great. My account person Sam did a great job explaining everything in detail. My welcome call was also great. The caller related to me and was very caring and a great overall person.

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    Staff

    Reviewed Dec. 19, 2019

    Admitting that we were mishandling our money was embarrassing, but a necessary first step that compelled us to call National Debt Relief. Their friendly, informative, helpful staff helped us breathe a little easier today, and showed us a light at the end of our debt-filled tunnel. We've only just begun, but I'm optimistic we will be able to pay off our debt earlier than predicted now that we have help.

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    Verified purchase

    Reviewed Dec. 19, 2019

    From beginning to the end I had a very positive experience. This inquiry was a day before I was to have a consultation with a bankruptcy attorney.. I was becoming overwhelmed by debt. I would encourage others to try this if you are thinking of filing bankruptcy.. Let that be your last resort.

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    StaffTransparency

    Reviewed Dec. 19, 2019

    Very professional, sincere employees. Welcome employee, Nancy, would pause to ask if I had questions. Eddie ** was also very in getting me started. Both employees with whom I spoke very very knowledgeable about National Debt Relief and explained everything clearly. I would recommend this company to my friends.

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    Verified purchase
    Staff

    Reviewed Dec. 19, 2019

    I was extremely satisfied with both agents I spoke to. They were professional and patient with me. I understood what they were saying and they were very helpful. I would definitely recommend this service to friends or family who might need it.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 19, 2019

    During our enrollment call, Michael was extremely patient and friendly. He made us feel like we were part of a team and that this goal of ours was reasonable and attainable. Mickey handled our welcome call and was thorough and very knowledgeable. She explained everything in depth and was very sweet.

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    Staff

    Reviewed Dec. 19, 2019

    Fantastic service from Steven and the lovely lady who did the welcome talk. Thank you guys! We can’t wait to get everything started. It’s very nice to not have to go through and not have to deal with automated responses.

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    Verified purchase

    Reviewed Dec. 19, 2019

    Well informed about my options and recommended with the best option for us in our situation without filing for bankruptcy. The total savings in the time it will take to pay off or debt was astronomical. Compared to what we were going to pay if we did utter on or own. Thank you for information to help us make our decision to use National Debt Relief.

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    StaffProcessTransparency

    Reviewed Dec. 19, 2019

    Sam and Robbie were very professional. They explained the process thoroughly, and were very easy to work with. Almost all forms were electronic, which made the process that much easier. I look forward to working with this company for the next 4 yrs or so.

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    PriceStaffProcessTransparency

    Reviewed Dec. 19, 2019

    I was drowning in debt, stressed about my financial well-being. Called National Debt Relief and spoke with Rashad **. He was knowledgeable and super friendly. He answered all my questions and explained the program and how it works. After registering with the program I felt almost immediate relief and felt like I was going to be financially okay for the first time in a long time. I truly feel like National Debt Relief has my back and my best interest in mind. I highly recommend National Debt Relief. Thank you!

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    Staff

    Reviewed Dec. 19, 2019

    My experience was great and they have great help! They did a good job explaining to me what I needed to do and how to do it. Hopefully in 3 years I can become debt free and not have to pay any more bills.

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    StaffProcess

    Reviewed Dec. 19, 2019

    So far so good. A little nervous about the process but the team has been very reassuring and seems to really be there for me. I look forward to end and hope that everything can go smoothly. The extra legal assurance helped a lot too.

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    StaffProcess

    Reviewed Dec. 19, 2019

    I must say at first I had my doubts about the program being able to assist me with my debt, but after talking with Seth ** and Jay ** they convinced me making me a believer and able to sleep at night. Both were very professional and knowledgeable about the program and provided all the answers. I'm a retiree from AT&T and have already notified several peers about the program. So thank you Jay and Seth.

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    StaffTransparency

    Reviewed Dec. 19, 2019

    The first person I spoke with made me feel relaxed and confident. He took his time to explained everything to me. I was so ashamed to talk about this debts and my personal problem which lead to all these. I AM LOOKING FORWARD TO ACHIEVE MY GOAL.

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    Customer ServiceStaffTransparency

    Reviewed Dec. 18, 2019

    Everyone who I spoke to on the phone was very nice. They were very thorough with every explanation that I was given and allowed me time to ask questions. All of my questions were properly answered and the gentleman that was assisting was very understanding of my questions.

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    Staff

    Reviewed Dec. 18, 2019

    Everyone was so helpful and thorough, it really made me feel better about getting back on track. I am so thankful for their time and patience. I will definitely recommend this service to my family and friends in the future.

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    Verified purchase
    Customer Service

    Reviewed Dec. 18, 2019

    Great customer service. So far I have had a great experience. I am looking forward to seeing how this works out. This I hope will be a way that I can get past the trouble with my credit and be able to move on.

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    Verified purchase
    Customer ServiceProcess

    Reviewed Dec. 18, 2019

    I am extremely nervous about this experience and hope that I will succeed with this program. I have no late payments listed on my credit report which I am extremely proud of, unfortunately I am told that to get the program to work, I must become delinquent, this is obviously the scary part, but my hope is that you will pull me through this tough time. It has been very difficult to keep up with the many creditors I have that call me the day after payments are due 3x daily until the payment is made.

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    Verified purchase
    Staff

    Reviewed Dec. 18, 2019

    Everyone I have spoken with has been very friendly and professional. I would recommend to a friend. I have been struggling with doing this as it is not easy and your associates have made the transaction easy. Thank you for all your help.

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    Verified purchase
    StaffTransparency

    Reviewed Dec. 18, 2019

    Nilsa walked me through everything with such kindness and professionalism. She nurtured me and supported me without any judgement in her voice. Anna was also lovely to work with in setting up the account. I'm on my way to being debt free and I am so grateful to your team!

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    Staff

    Reviewed Dec. 18, 2019

    Both Rochanda and Jordan were incredibly respectful and helpful during the enrollment and verification process. We are looking forward to working with this company to resolve our debt in a far shorter amount of time than we were able to on our own.

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    Verified purchase
    Customer ServiceStaffProcess

    Reviewed Dec. 18, 2019

    The process was quick and easy. Staff was knowledgeable and very willing to answer questions. I'm looking forward to see how this process works out. Should be much better than actually having to file for a bankruptcy. Time will tell if I made the correct decision.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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