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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 87 Reviews 16835 - 17035
    Verified purchase
    Customer ServiceStaffBilling

    Reviewed Jan. 22, 2020

    National Debt Relief was able to let me know how the program works, what to expect from the program and how much my monthly payment was gonna be. Each time they come up with any formal offers, they call me and let me know for me to decide whether or not it's a good offer and if I wanna go ahead. National Debt Relief is doing an awesome job. It was only one time when they had to take some additional money because they said enough money wasn't there. That was kind of a squeeze for me, which is still a squeeze, but I had to sacrifice. But with the lender who now stepped in, that is very good.

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    Customer ServiceStaff

    Reviewed Jan. 21, 2020

    James ** did a great job explaining the benefits. I was lost in what to do but James was calm and patients throughout the whole process. The only thing I think your company could improve is try to limit the number of emails coming to me which could be a little overwhelm.

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    Staff

    Reviewed Jan. 21, 2020

    Andrew was so professional in his job. He explained everything well to me and didn’t have any problem understanding him. He represented national credit relief well and so knowledgeable in all the company’s services. I definitely will recommend National Debt Relief to friends if they need one.

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    Customer ServiceStaff

    Reviewed Jan. 21, 2020

    He did very well and so did all of people there. I really appreciate the help with this. I will do my best to keep up with the program and all of the emails and phone calls as well as I can. This will help me out a lot.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Jan. 21, 2020

    Quick response from National Debt Relief, clear and precise explanation of the program, Antony and Anna excellent customer service. So far I will definitely recommend the program and hopefully I will be out of debt in a very short period of time. Thanks in advance.

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    Customer ServiceStaff

    Reviewed Jan. 21, 2020

    I had a very difficult time making this phone call because I felt like a failure. The representatives were very kind and informative as they listened to me explain my situation and hesitation to make the call. I guess this process is reminding me to ask for help when I need it and not feel shame about needing help. I appreciate the support and assurance provided by the representatives and am hopeful about a future without debt.

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    Customer ServicePunctuality & SpeedStaffEase of UseTransparency

    Reviewed Jan. 21, 2020

    Updated on 02/14/2021: The portal is really easy to use. I have eight creditors to pay and 50% is done. If you're having financial problems and you don't want to be bankrupt, National Debt Relief is the best place to go to save money and also have a life with money. This actually gives me some type of income I could spend on the side for groceries and stuff. It helped me a lot.

    Original Review: Everyone who I was on the phone with was very helpful and very kind and answered all my questions. They were full of knowledge and were quick with the responses. They helped me through the tough time I am going through and considerate.

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    Punctuality & SpeedStaff

    Reviewed Jan. 21, 2020

    It was a very nice experience, they took the time to go over each document with me. The service was fast and easy to understand. The e-mails were clear and helpful, it was amazing how great the staff was. They were well educated in the debt guidelines, and how it applied to me.

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    Verified purchase
    Staff

    Reviewed Jan. 21, 2020

    Both of the people that helped me were professional and made it very easy to understand. Able to answer any questions I had and even offered to help me set up my online account. So I could better monitor my program.

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    Staff

    Reviewed Jan. 21, 2020

    I’m so grateful to your staff, Nicholas ** and the young lady with your welcome committee. They have been so patient with me through this whole process. They’ve walked me through every step of the way and explained every detail even if it was again and again. I feel very comfortable in your program because of their professional manners and clarity to how the program works. I felt that they were sincere, had compassion and understanding of me not understanding a lot of the terms used and had no problem with explaining to me. Thank you so much to your wonderful staff - God bless you.

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    Staff

    Reviewed Jan. 21, 2020

    The agent was very polite and professional. She took the time to answer my questions and I didn't feel rushed. She also explain with detail the next steps to complete and made everything look very simple. I'm excited to work with NDR.

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    Verified purchase

    Reviewed Jan. 21, 2020

    I was put through the process stepwisely, and advised appropriately. I couldn't believe it's real for me to be debt-relieved. I've been thinking on how to cope with my life and debts... It was an awesome experience to enable me live debt-free. Thanks to NDR.

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    PriceStaffBillingRates

    Reviewed Jan. 21, 2020

    Thanks to National Debt Relief for helping us bring down the cost of our payments saving us nearly $6000 and the crushing interest rate that almost sent us into bankruptcy. Thanks to a young lady from Legal Security (Law offices of Robert S. Gitmeid, PLLC), and a big thanks to Gary ** Debt Specialist National Debt Relief.

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    Customer ServiceStaff

    Reviewed Jan. 21, 2020

    The customer service I've received from NDR is outstanding. Both representatives have been detailed, considerate of my situation and kind. I am thankful to have found this program and hopeful to be debt-free soon. Thank you, NDR for your program and service.

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    Verified purchase
    Staff

    Reviewed Jan. 21, 2020

    Chad and Natalie were very helpful and explained everything clearly, several time to put me at ease, as far as not paying on my accounts. I was a little skeptical, because my accounts are all current, but they assured me at put me at ease as for this being the best thing for me to become debt-free. Thank you both so much for taking your time with me. Belinda

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    Reviewed Jan. 21, 2020

    The program, as presented, sounds too good to be true - but if executed as described, it may well be. The negatives mentioned sound significantly better than the negatives of not being in the program, so we are hopeful that all statements made are accurate.

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    Customer ServiceStaff

    Reviewed Jan. 21, 2020

    Had my doubts but one call is all it took to see how much time and money I would save with NDR. The customer service was really supportive and understanding of my hardships and that made my day along with the good news of getting debt free.

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    Staff

    Reviewed Jan. 21, 2020

    I had a pleasure to be help by Quan ** and he provided me with exceptional services. Quan was very detailed and made sure I understood the program. I didn’t feel pushed or rushed into signing any documents. He also was very respectful and showed great concern with my situation in wanting to begin the process in getting out of debt. Again I had a great pleasure in being helped by Quan and would recommend anyone that is sick and tired of being in debt to speak him. Thanks again!

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    Reviewed Jan. 21, 2020

    So far this program gives me a lot of hope to get out of the massive trouble the last couple of years have brought. I guess the future will really determine how this goes, and against every instinct that says this is not right, at the end of the day when debt is gone there won’t be much to complain about!

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    Staff

    Reviewed Jan. 21, 2020

    The program is very straight forward and my debt specialist is very professional. I would definitely recommend their program to someone who might need it. I am satisfied and very happy with my experience. Now, I feel better knowing that I will be debt free with the help of National Debt Relief.

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    Customer ServiceStaffLoan Process

    Reviewed Jan. 21, 2020

    I called today because I was drowning in payday loan debt after finishing grad school. Each payday when my check was deposited, it was already gone which made it impossible to get ahead and it was becoming difficult just to get by. Lawrence helped talk me through everything and was so patient and non-judgmental and I feel like a HUGE weight has been lifted off my shoulders. I definitely will recommend this to anyone I know who is struggling. Thank you.

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    Punctuality & SpeedStaff

    Reviewed Jan. 21, 2020

    As a first time person using this service I am scared and it is a lot to absorb in a quick amount of time. I am staying positive that everything works out. Also not for people who do not understand computer use or have access to one!!

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    National Debt Relief
    Response from National Debt Relief
    Hi Dawn,

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 21, 2020

    Valerie and Robert have been very helpful in explaining things and trying to alleviate my stress at managing my financial situation. This has been a difficult step for me and I appreciate their good customer service. I look forward to finally clearing my debt load and starting over.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 21, 2020

    Having to reach out and ask for help is difficult and you want the people you speak to, to have compassion and attentiveness. Al ** was just that! He was also informative and clear and made me feel okay in a difficult situation. I wish I could continue working with him. I think I worked with Brenda for the welcome call, but she was none of these things. I could tell she was reading from a script because she kept repeating sentences, pausing forgetting where she was, saying "Oops sorry", was extremely monotoned, and kept yawning throughout. I joked with her to make light of the situation and to try to make her feel more comfortable, but it didn't help and I truly just couldn't wait to get off the phone. I had questions, but any more time spent with her was literally the last thing I'd want to do. I understand being a customer service rep, I've been there and worked in a call center, it's not for everyone.

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    Punctuality & SpeedStaff

    Reviewed Jan. 21, 2020

    After the stress of thinking about taking a hit on my credit and being not being able to get out of this debt for many years to come, Mario did an excellent job of communicating and helping me realize how quickly my debt situation can improve, thus relieving stress. He was also highly knowledgeable and answered all of questions promptly. I would recommend this program to anyone seeking financial improvement. The process was fast and easy.

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    Staff

    Reviewed Jan. 21, 2020

    Very professional. Easy to understand. A great experience. Would recommend to anyone. This was the best move I have made in a while. Really hope that this works out. Have been dragging this debt around long enough. To the people of National Debt Relief thank you for your service.

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    StaffBilling

    Reviewed Jan. 21, 2020

    After having perfect credit my entire life, my family was placed in a terrifying situation due to my husband developing medical problems related to his heart. He lost his job and we had bills piling up. National Debt Relief filled me with hope and made me feel like there is help for people who have fallen on hard times. I look forward to working with them to get through this hard time.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 21, 2020

    Everyone was very nice and helpful. Took their time explaining things to me that I was not quite getting. Explain things very well. Was. I have a very hectic schedule and Jason was very patient with me emailing me back and forth before we could get each other on the phone.

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    Staff

    Reviewed Jan. 21, 2020

    Seamless sign on and very kind contacts. I am glad I chose your company to use for this situation. I am hoping the rest of the program goes just as smoothly. Although I still feel a little uneasy about the process you all made me feel better about my overall decision.

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 21, 2020

    My counsellor, Jalena **, answered all of my questions efficiently and without any anger at my ignorance. All those at National Debt Relief were very courteous ad friendly. I look forward to working with them to alleviate my debt.. I would definitely recommend this group for debt relief.

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    Punctuality & SpeedStaff

    Reviewed Jan. 21, 2020

    The representative Joel ** was excellent. Explained everything very clearly. Also, everyone else I spoke to was great also. Very professional and very caring. Took their time and asked if I had any questions along the way. Very pleased on the service I received.

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    Customer ServiceStaff

    Reviewed Jan. 21, 2020

    This is my first experience with seeking debt relief and I am so happy that I called National Debt Relief. Everyone that I spoken with has been very knowledgeable and kind with all of my questions and concerns. I would highly recommend this company for anyone in my situation.

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    Verified purchase
    Staff

    Reviewed Jan. 21, 2020

    Everyone I communicated with was very helpful, knowledgeable, resourceful and polite. I recommend National Debt Relief very highly. Everything went smoothly. I am excited and somewhat in disbelief. This has taken and very heavy burden off of my shoulders and lessened my stress level. Thank you all so very much.

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    Verified purchase
    StaffTransparency

    Reviewed Jan. 21, 2020

    My husband and I have been buried in debt for years and we thought there was no way out. We were referred to National Debt Relief. We were skeptical at first but those doubts vanished within 5 minutes of talking to them. Everyone has been very friendly and knowledgeable. They didn't mind answering all of my questions... and I had a lot. They were transparent and held nothing back. I highly recommend the service to anyone buried in debt. There is finally a way out!

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    Staff

    Reviewed Jan. 21, 2020

    Very helpful and polite letting me know what to expect with creditors. And how it will lower my credit score, very good at explaining things to me that I have hard time with, took time to explain what I needed to do.

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    Customer ServiceStaffBilling

    Reviewed Jan. 21, 2020

    My experience so far with National Debt Relief has been nothing but exceptional. I have had excellent customer service with both my certified debt specialist and the welcome call specialist. National Debt Relief is by far the best way for me to become debt free quicker and become more financially sound. I am eager for the process to start. I have been very stressed knowing about my growing credit card debt and knowing that there is now a light at the end of the tunnel is more than just a sign of relief. Thank you National Debt Relief in Advance!

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    Customer ServiceStaff

    Reviewed Jan. 21, 2020

    I have been very pleased with the great customer service I have received while going through the process with NDR. Everyone has been very helpful in providing the assistance I needed to start down the path of reducing my debt. Thank you.

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    Staff

    Reviewed Jan. 21, 2020

    I had the pleasure of speaking with Mr. Jonathan **, very very professional, warm and friendly, informative, knowledgeable, helpful. I felt so much better after finding out how NDR could help me. I also spoke with Mr. **. He was just as professional, and helpful.

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    Staff

    Reviewed Jan. 21, 2020

    The process was informative and professional. The program will help me to regain financial security. I was able to complete the entire process in one day. I appreciate the fact that the company provides contact information that I can provide to my creditors.

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    Sales & MarketingBillingTransparency

    Reviewed Jan. 21, 2020

    I was in debt over my head. I heard a radio ad that National Debt Relief was Better Business Bureau accredited and I sought them out. The enrollment process was good and I feel pretty comfortable with them. It would be nice to hear a status update or a countdown number every once in a while, but besides that, everything's been great. At one point, they tried to increase an extra $30 a week, then that stopped. There was a conflict for the payment and it stopped the auto pay, but my major payment is still auto paid and I wanna make sure that everything’s okay there.

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    Staff

    Reviewed Jan. 20, 2020

    *Disclaimer* This is only the very beginning, so keep that in mind. However, so far, they have been very helpful and the process has only been a slight pain. Nothing major. I have high hopes, but we will see how it goes. They have been helpful in how to fill everything out and how to get started, so with the fact we have just begun in mind, overall things are going really well.

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    Staff

    Reviewed Jan. 20, 2020

    The entire NDR team was not only knowledgeable and helpful, but made the entire process seamless and approachable. I never felt concerned or pressure throughout my enrollment period and look forward to working with the NDR team. I would highly recommend this process and we continue through our time of getting free of debt.

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    Customer ServiceStaff

    Reviewed Jan. 20, 2020

    Great experience. Great customer service. Overall everyone treated us with courtesy. Always answered all our questions with expert knowledge. All associates were very professional. Got back with us in a timely manner. Made our experience very pleasant. Will highly recommend this company.

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    Customer ServiceStaff

    Reviewed Jan. 20, 2020

    No issues. Phone reps were very clear, concise, and respectful. I was anxious about starting the program but now I am less worried and feel like I am being taken care of. I appreciate all the thoroughness and the great customer service.

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    Sales & Marketing

    Reviewed Jan. 20, 2020

    I would recommend people who are having financial difficulty to this service. I did not encounter any sales pressure. I got sound advice for my situation and I was able to make a decision that was best financially for me.

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    Customer ServiceStaff

    Reviewed Jan. 20, 2020

    I had approximately 55 minutes long welcome call and I am fully satisfied. The specialist was professional, patient and informative. She was knowledgeable and experienced. She answered all my questions. I will recommend NDR to friends who are in need like I am.

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    Staff

    Reviewed Jan. 20, 2020

    I have been very impressed with the professionalism and understanding demonstrated by the people we have spoken to at National Debt Relief. They were kind and very helpful in answering all my questions. I was especially impressed with Anthony ** who helped us get enrolled in the program. I am happy to be working with such caring and knowledgable professionals.

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    Customer ServiceStaff

    Reviewed Jan. 20, 2020

    I wanted to say thank you to the staff at National Debt Relief. Their customer service was excellent in providing me with the information I needed to get started with on my path to being debt free. Everyone was professional and skilled to answer all my questions with care and ease. Thank you so much.

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    Customer ServiceStaff

    Reviewed Jan. 20, 2020

    Today we had our opportunity to complete our welcome call with National Debt Relief. The lady (Camille) was very friendly and helpful. She was able to walk through everything with us and answer any questions and concerns we had regarding the welcome call questions give and documents we talked about and went over. Thank you for your help and service in this matter.

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    Customer Service

    Reviewed Jan. 20, 2020

    National Debt Relief Service is not only for debt relief but they also relieve the stress from debt one might have going through this type of hardship. I was so pleased with the customer service and friendliness that was given through this difficult time! I would recommend them 100%.

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    Staff

    Reviewed Jan. 20, 2020

    Your team has been very helpful in starting our journey to become debt free. Even though I am still very skeptical because my debts have always been paid each month and now will become delinquent. Thanks again to Marvo ** for answering all of my questions that I had. I surely hope we can save a little money each month.

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    Staff

    Reviewed Jan. 20, 2020

    Representatives were very cordial and professional. I would definitely recommend this company to friends. It is not easy to resolve debts in a very easy manner. National Debt Relief has proven that receiving a peace of mind can be done. I would like to say to the team, thank you again.

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    Staff

    Reviewed Jan. 20, 2020

    I have been nothing but pleased with both of the associates that I spoke to today. Both we’re very friendly and helpful in explaining the program. I feel much better now after much thought I feel confident that I did the right thing.

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    Staff

    Reviewed Jan. 20, 2020

    The associate assigned to us was very knowledgeable and understanding. He worked with us in a timely matter to help look for the best option for us that would help us resolve our debt issues. It was a big relief.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 20, 2020

    Nate was very friendly, knowledgeable and professional. He help me relax and consider my options. All communication was scheduled with no pressure. Nate explained each process and answered all my questions so I understand. He was compassionate during a difficult time.

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    Punctuality & SpeedStaff

    Reviewed Jan. 20, 2020

    Very well trained professional agents who's patient and has sense of humors. They also helped me step by step reading all documents that I had to sign to make sure I understood what I was signing for. Very easy and very quick process and I had good experience of all processing.

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    Customer Service

    Reviewed Jan. 20, 2020

    We received great customer service! We were a bit scared in the beginning to do this program but after everything was explained to us, we feel like this was the right thing for us to do! I will definitely recommend this program to anyone in the same situation that we are currently in.

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    Customer ServiceStaff

    Reviewed Jan. 20, 2020

    We appreciate all the patience and help the program people had with helping us with the understanding of the program. Robert was very good in making sure we were comfortable with understanding everything. Alisa was great in getting back to me even when we were three hours time difference. I really appreciate the staff.

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    Punctuality & SpeedStaff

    Reviewed Jan. 20, 2020

    Amazing service, quick and easy setup, so glad to be getting out of debt, was struggling to get out now with National Debt Relief. I can attain my goals once my debt is paid off in full, and be able to look ahead into the future.

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    Customer ServiceStaff

    Reviewed Jan. 20, 2020

    I am very pleased with National Debt Relief. The customer service is very nice. My Debt Specialist Mark ** he is a good access to the company. He make me feel at ease and the hold team is good that's why National Debt Relief is number # 1.

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    Customer ServicePriceStaff

    Reviewed Jan. 20, 2020

    Very professional and helpful with the debt relief process. I was very nervous about calling National Debt Relief this morning but Kelly ** made the experience worth the call. Hopefully this will free up much needed cash flow for my family in the future. Working pay check to pay check with no hope for the future is not fun!

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    Punctuality & SpeedStaff

    Reviewed Jan. 20, 2020

    When you decide you need help, they will be courteous and informative. They will help you make the right decision to getting you life back on track. Don't wait to get help, once you have swallowed your pride you will see it is the best decision you made!

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    Staff

    Reviewed Jan. 20, 2020

    Since I contacted you both people who attended me gave me all the necessary information to enroll in the program, very professional and with high knowledge of their functions. I remain very hopeful in solving my financial difficulties. Thanks a lot!

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    Customer ServiceStaff

    Reviewed Jan. 20, 2020

    We cannot rave enough about how helpful Angelica was through our process of not only deciding if National Debt Relief was the best choice for us right now, but also through the application process. She answered all of our questions (and we had a lot!) and outlined options for our next steps. She listened carefully, she responded with understanding and knowledge and helped to reassure us with all of the things we wanted and needed to know. This program (with the guidance of Angelica) has given us hope in looking at our financial situation. We would absolutely recommend this program, specifically Angelica to those who might be in a similar situation. As a matter of fact, Mike already referred her to someone he works with. With many thanks!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 20, 2020

    The customer service I have received is very kind and helpful. The representative I spoke with was very understanding and willing to help. They feel like they want to help and actually care. I cannot wait to receive the help and support to get on track again and become debt free.

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    Staff

    Reviewed Jan. 20, 2020

    I feel like a weight has been lifted from my shoulders! Thank you for helping us take the first step. Very upfront and informative about the whole process! I wish I would have done this sooner. The representatives are so helpful and understanding. Thank you!

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    Refunds & PayoutsStaffBillingHonesty & Transparency

    Reviewed Jan. 20, 2020

    When I talked to National Debt Relief, the guy whom I spoke with was pretty honest. Everyone I talked to there was very polite and enrollment was very easy. Since going with them, I've been happy. I had a few credit cards that I couldn't pay alone and I needed help to resolve those payments. NDR did that. When I talked to my rep, he told me what was gonna happen and whatever told me would come true. NDR is there for me and their service helps me a lot. Now I can pay for my electricity, my gas and all of the stuff I had a hard time paying for because I have to pay for those things.

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    Customer ServiceStaff

    Reviewed Jan. 19, 2020

    I am very happy with NDR Customer Service from Robin and Micki. Both were very professional, knowledge, caring and willing to customize a program for me. Both were very thorough in explaining the program and very patient with my questions. This is a big step in my life and they made me feel like I was doing the right thing even though this is kind of scary.

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    Staff

    Reviewed Jan. 19, 2020

    I was relieved to hear about the program and felt very at ease with my decision to join. The information is so well informed. I feel you will not be sorry to join. Help is there. Everything explained in plain English and helped make it work for me. Genuine person who wanted to help.

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    CoverageStaff

    Reviewed Jan. 19, 2020

    I had a great experience. I feel as though the representative was great and covered all the points and assured me that every will be okay. The representative was very good at understanding what was going on and I was able to understand him clearly.

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    Customer ServiceStaff

    Reviewed Jan. 19, 2020

    The customer service I have received from everyone I have talked to so far has been outstanding! I could not have asked for anything better. All of my questions were answered and each person was very knowledgeable on all subjects. Overall a great experience with everyone involved. Not something you can say a lot in today's world, but very pleased with National Debt Relief staff.

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    Punctuality & SpeedRates

    Reviewed Jan. 19, 2020

    The enrolment was easy. The only thing is, right at the outset, NDR should tell us that our credit rating would suffer tremendously going through this program. Also, they're trying to get me through the program as fast as they can, but it’s putting a burden on my budget to pay them the money. Other than that, they took everything into account and I’m proceeding through the program.

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    Staff

    Reviewed Jan. 18, 2020

    I am well pleased with the professionalism of all of National Debt Relief has done in consolation of my debt matters in a legal way. I was treated with respect and kindness with all of the staff. Thank you. I am looking forward to have myself to be debt free. I am very willing to keep my end of the responsibly to stay in the program.

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    Customer ServiceStaff

    Reviewed Jan. 18, 2020

    I called regArding a law suit against me from Discover Bank. The representative was not helpful at all and very rude. “National Debt Relief” is suppose to help their customers and make them Feel secure and this lady did not. She told me there’s nothing she can do.. not happy at all, regret joining National Debt Relief.

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    National Debt Relief
    Response from National Debt Relief
    Hello Danielle,

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us.We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

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    Staff

    Reviewed Jan. 18, 2020

    Good so far. Will have A more accurate assessment in about one year. Please feel free to contact me at that time to ask my opinion. The contact people that I have dealt with so far have been professional and were able to answer all my questions to my satisfaction.

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    Staff

    Reviewed Jan. 18, 2020

    Everybody was very easy to work with and very kind. Hope the rest of my experience goes as well as today. Both Daniel and Allen were very helpful and very informative. I would recommend National Debt Relief for anyone having debt problems.

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    Staff

    Reviewed Jan. 18, 2020

    Very professional, courteous and patient in explaining all the details. Thank you Chris ** and Javier. Would recommend to anybody that I find out who needs help with their finances. Also the process was made easy. The way they explain it in a way that somebody who does not know about this things could understand it, thank you,

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    Customer ServiceStaff

    Reviewed Jan. 18, 2020

    So far I have had tremendous amounts of help from every person I have talked to! Everyone returned my calls and kept me up on all the processing and made sure I was comfortable. I’m excited to be debt free!

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    Sales & Marketing

    Reviewed Jan. 18, 2020

    I just enrolled in the program. David ** was the person who I talked to. He was easy going and did not pressure me to make a decision. He told me how much debt I have and what he could do for me. I will save thousands off my debt. I suggest anyone who is in this problem to talk to National Debt Relief.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 18, 2020

    Representatives were quite professional and helpful. Responses were prompt and timely. Since I am just beginning this process I will provide further feedback at by the middle to end of this venture. I am hopeful that this will give me peace mind.

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    Punctuality & SpeedStaffBillingRates

    Reviewed Jan. 18, 2020

    Very helpful. Why did I wait so long to dial them for help! Credit cards. Are easy to get but hard to catch on them interest rates! Dial and save tons of money and stress. They really care for us in trouble.

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    Customer ServiceStaff

    Reviewed Jan. 18, 2020

    The customer service rep. was friendly but she sounded like she was eating, kept making mistakes when reading to me and yawned in my eat, now very professional. The rep that I first talked to was very friendly and nice.

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    Staff

    Reviewed Jan. 18, 2020

    My experience so far has been wonderful! Everyone I have talked to has been so nice and very helpful. I am so glad I have picked such a wonderful team to work with to help resolve my debt. Thank you all so much.

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    Customer ServiceStaff

    Reviewed Jan. 18, 2020

    Mike was very helpful and full of knowledge was very understanding during any questions I had and explained everything to me Extremely easy process and very informative of the process. Nancy also was very informative very good customer service and support during the process.

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    Customer ServiceStaffRates

    Reviewed Jan. 18, 2020

    I compared several Debt Relief services. All were very similar in terms of how much debt reduction they provided (50% vs 60%). Even though I seriously considered the 60% reduction, for some reason the total paybacks were w/in $100 of each other. The BBB + other rating services results convinced me to go with NDR. Plus Jose was very good!! He was responsive to emails, returned calls and answered questions.

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    Customer Service

    Reviewed Jan. 18, 2020

    My experience with the initial debt consultant and the consultant in the welcome call were most exceptional. They went well beyond the normal customer service to make sure my account was set up properly and made sure I knew all of the details of the program.

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    Customer ServiceStaff

    Reviewed Jan. 18, 2020

    Just beginning but they have been very helpful so far. Clear directions from two phone calls and written instructions. Staff is very friendly. I look forward to completing the program. There is nothing more I can say, really nothing more to say. It is much to soon to have any other comments.

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    Staff

    Reviewed Jan. 18, 2020

    Was nervous at first but after talking I feel I am in good hands with helping my future financial situation. And I will highly recommend National Debt Relief to anybody who was in the same situation that I was in.

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    TechStaffBilling

    Reviewed Jan. 18, 2020

    Diana was wonderful with her answering all my questions, making me feel ok and comfortable with the situation, that my husband's health and subsequent death, had caused my seeking relief. I had wanted to pay the credit cards but seemed to get behind more. Your company is a gift from God and Diana was extremely helpful and considerate of my feelings and reassuring. She is personable and very professional. Catalina was also professional and made sure I understood everything in the contract, asked me several times if there were any questions I might have. She made the process smooth and was very helpful. Both ladies were so reassuring and caring. They are both an asset to your company.

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    Staff

    Reviewed Jan. 18, 2020

    I had the pleasure of speaking with Mr. Michael **. He was very patient in explaining the process of debt consolidation. I would highly recommend National Debt Consolidation. The experience was painless! I've been thinking of consolidating my debt for years. I'm looking forward to being debt-free! Thank you!

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    Customer ServiceStaff

    Reviewed Jan. 18, 2020

    Jay, along with his two colleagues who helped me complete the process were very professional. Informative and polite in answering questions. Timely in follow-up calls. Allowed ample time to review emailed documents and very willing to answer any questions. Keep up the good work! We’ll revisit in 4-6 months. Thank you.

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    Punctuality & SpeedStaff

    Reviewed Jan. 18, 2020

    The team was very friendly. They worked fast but not so I couldn’t keep up. They had patience with me and helped me get my paperwork signed. They were a pleasure to work with. If I have any friends that get in a tight financial situation, I will gladly refer them to National Debt Relief.

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    Refunds & PayoutsStaff

    Reviewed Jan. 18, 2020

    Everyone was very helpful and understood what was best for me. Very informative and knew every answer that I had a question about. I would recommend this to anyone and looking forward to be able to pay my debt off.

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    Staff

    Reviewed Jan. 18, 2020

    Edward ** was the best, very accurate, polite and patient. I’m thankful this debt relief program exist with a company as great as this one. I will recommend y’all to everyone I come across having financial issues. Really looking forward to the outcome of this program.

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    Staff

    Reviewed Jan. 18, 2020

    I did my research on National Debt Relief. It has been good with them and they've been very informative. It's been a year and I should be finishing up. They were saying about two years that I should be finished.

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    Customer ServiceStaff

    Reviewed Jan. 17, 2020

    This was not a place I ever thought I’d need to call but am glad I did. Staff were courteous and supportive and I was well informed of my rights and responsibilities. They also helped me with knowing how to handle my creditors.

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    Customer ServiceStaff

    Reviewed Jan. 17, 2020

    It was a very pleasant and professional call to verify the information collected by the initial representative for NDR. Mr. ** was very courteous and patient with me as I have a tendency to interrupt when I have a question.

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    Staff

    Reviewed Jan. 17, 2020

    I am in a hard spot and needed help. I looked up debt consolidation online and your company was the first one. I am so grateful that you guys were willing to help. It was a very painless process. Everyone I worked with was friendly and helpful. Thank you all!

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    Staff

    Reviewed Jan. 17, 2020

    Katrina and Catalina were both very helpful and having the documents in front of me helped me to understand better what they were going over. Both of them were very professional, but as a person who wears hearing aides in both ears and has trouble sometimes with female voices it would be helpful if they spoke slower and louder when it is important for the client to understand. That was the only thing I found that needed to be worked on, as both of them were excellent in answering every question I had. Going back and explaining if I didn't understand what they said or what I was reading. I was very pleased with service and the respect that I was shown.

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    Staff

    Reviewed Jan. 17, 2020

    Excellent service. Professional, friendly, and courteous. The staff was able to communicate with me in a timely fashion. Each of the agents prepared and described the necessary documents. I highly recommend this organization to anyone. I look forward to improving my credit score with the help of this company.

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    Customer ServiceStaff

    Reviewed Jan. 17, 2020

    Mr. ** was VERY patient and nice with me. He explained everything in great detail. He kept me inform of all my debt companies and info I needed to know about them. He also explained that if there is every any questions I have I can feel free to give him a call anytime.

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    Punctuality & SpeedStaff

    Reviewed Jan. 17, 2020

    Really looking forward to this great service. Very polite, very punctual and really willing to help. Went over everything with me to make sure I understood and let me know of all Help options while the process takes place. Will definitely recommend.

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    PriceStaff

    Reviewed Jan. 17, 2020

    Please don't go thru this debt consolidation, I was paying every month almost $1000, and they never took proper care so all of my creditors got judgment with their favor and when I ask National Debt reg the money I paid so far they said I don't have any money in their account, all these months (more than 5 months) I paid that money for their charges to negotiate with creditors, these people are cheaters. Please don't trust them.

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    National Debt Relief
    Response from National Debt Relief
    Hello Madhav.

    I’m sorry to hear about your experience and also want to thank you for sharing your concerns with us. We will be reaching out shortly in order to better understand and hopefully resolve. You can also call us directly at 888-660-7427.

    Verified purchase
    Staff

    Reviewed Jan. 17, 2020

    I enrolled in debt relief services today with your company. I had a wonderful experience. Everyone was very helpful and courteous. I would recommend this to any family or friends if they needed it. Thank you for helping me today.

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    StaffRates

    Reviewed Jan. 17, 2020

    I was very impressed with the amount of personal contact. Everyone I spoke with was very helpful and answered my questions completely. I feel safe with the amount of success rate of this company. I also feel relief from a financial burden taken from me and will be resolved completely, I look forward to working with those who know what they are doing.

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    Billing

    Reviewed Jan. 17, 2020

    National Debt Relief really took the time to explain, every step of the way, what my responsibility would be, what the goal was, how to contact them and when payments would start. Since my separation from my wife I have experience more bills that I am solely responsible for and this company and all of its associates who were great and welcoming, informing and encouraging me.

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    Staff

    Reviewed Jan. 17, 2020

    My experience was amazing. All my questions were answered and assisted appropriately. Both representative was professional, kind, and knowledgeable in their field. This will definitely help me in the long run. I would highly recommend this organization to family and friends.

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    Customer ServiceStaff

    Reviewed Jan. 17, 2020

    My first conversation to my last with Ms. ** was so helpful and assuring that I can get help with this debt. She did not make me feel awkward or embarrassed about my circumstances. Patient and explained the program clearly. Also my Welcome call individual was also very courteous, patient and explained the program very clearly. You have the right people helping people in this sensitive area of their lives. Thank you both.

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    Punctuality & SpeedStaff

    Reviewed Jan. 17, 2020

    They were very kind and patient in explaining everything to me and walking me Through what I needed to do and I truly appreciate their time And business. Would recommend them to my friends and family and would like to thanks Mr.Nate ** for all the help that he give me. In get started with the program.

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    Staff

    Reviewed Jan. 17, 2020

    I was help in a good manner in my situation. I’m not computer Skilled. He went Thru it at good pace. I was able to follow him, I thanked him for being patient with me. He totally understood me, and that made me feel good. I didnt have to worry that he was helping me a lot.

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    Staff

    Reviewed Jan. 17, 2020

    They were very patient with me. They tried to make sure every thing was correct. They made me feel like I was important to them. They make me feel like I am not just another number in the enrollment process.

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    Staff

    Reviewed Jan. 17, 2020

    The process was easy and efficient. My rep Naya was amazing from start to finish. She was understanding of my situation and worked diligently to get me approved. Thank you! Two pieces of documentation were done electronically making the process even simpler.

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    Verified purchase

    Reviewed Jan. 17, 2020

    I’m very pleased to be enrolled in the program. My experience so far has been GREAT???? All I can truly say and I know I just enrolled is that I should have enrolled a lot sooner and quicker. Thank you.

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    Refunds & PayoutsStaffLoan Process

    Reviewed Jan. 17, 2020

    I am going through a divorce and have accumulated lots of loans to pay for lawyers and pi Officer. National Debt Relief has helped me out a lot. They have assured me that things will get better and has lead me down the right direction.

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    Staff

    Reviewed Jan. 17, 2020

    My experience with the company has been amazing so far. Very passionate about what they do and their clients. They listened to my concerns during a difficult time and was able to offer solutions that worked for my situation. I look forward to the results and the partnership with this company.

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    Staff

    Reviewed Jan. 17, 2020

    Excellent and very professional service. Very helpful. I was very pleased with the way my situation was handle. Every step was patiently described and explain to me. I'm excited and looking forward to continue my program. I already feel a relief off my shoulders. I recommend this company to anyone that needs debt relief.

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    Staff

    Reviewed Jan. 17, 2020

    Smooth process, friendly staff and throughout the experience was well informed on how their way of solving my issues would benefit my family in the future. I would recomend National Debt Relief to anyone concerned with fixing their credit and brightening their future.

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    Staff

    Reviewed Jan. 17, 2020

    So far Everyone I talked to have been very professional, informed, respectful. I'm hoping this program allows me to be debt free. Hopefully after I graduate from the program I can finally start building my credit score back up and focus on my goal of being debt free!!

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    Customer ServiceStaff

    Reviewed Jan. 17, 2020

    How can I not be satisfied with a service aimed at relieving me of MY mistake of getting into debt? Everybody was kind, knowledgeable and courteous. The phone calls were clear and to the point, educating me on this service and process from beginning to end. I am beyond grateful for the help provided to me. I already feel a weight lifted and feel like I have a whole army on my side to get me out of debt for good. Thank you, NDR!

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    Staff

    Reviewed Jan. 17, 2020

    Elijah was very helpful in explaining what we needed to do to get our finances in order. He was able to help us understand what we needed to do. Thank you I will let my friend know about this service.

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    StaffBillingTransparency

    Reviewed Jan. 17, 2020

    Great help and great experience. Looking forward to working towards being debt free. Great explanation of the process. Everyone was very helpful. Will refer to friends and others who may have credit card debt as well. Thank you all very very much.

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    Staff

    Reviewed Jan. 17, 2020

    Professionalism, understanding of my situation, and, able to get the job done in one afternoon! Gilbert ** is the best! Answered all my questions, and walked through each step with me. He made sure that I understood each step of the process. Highly recommend!

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    Verified purchase

    Reviewed Jan. 17, 2020

    I was very happy with the service provided, from the beginning. They provided me all the information and hope to complete this program with success. If you are stressed by debts I recommend to use their service. Thank you very much.

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    Staff

    Reviewed Jan. 17, 2020

    I had a good experience getting my debt taken care of. I am happy that I started this and I will be even more happy when it's over. Also Alex ** was great to work with. He was very knowable and I am glad it was him who answered.

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    Customer ServiceStaff

    Reviewed Jan. 17, 2020

    Travis ** provided me with outstanding customer service on Monday, January 6, 2020 when I called to inquire about NDR. He answered my numerous questions in an easy to understand language. I appreciate his patient manner. I'm looking forward to a debt-free life! Please thank Travis again on my behalf.

    Best regards,

    L. M.

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    Punctuality & SpeedStaff

    Reviewed Jan. 17, 2020

    This was an easy experience. I can't wait to be debt free. Tyler helped with every question I had and answered each with simple answers. He explained everything with a calm and reassuring tone which helped with being while being very nervous.

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    Customer Service

    Reviewed Jan. 17, 2020

    Mike ** was my first introduction to NDR. He was very clear in explaining all the details of the program and answering all my questions, as well as addressing my concerns. Kiera was my customer service contact, and she, too, was wonderful in walking me through the process.

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    Customer ServiceStaff

    Reviewed Jan. 17, 2020

    Al ** was amazing and very helpful! Very thankful for this opportunity to start again! Would highly recommend this program to anyone. I was hesitant about calling because I was so nervous, but Al helped me right through it all.

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    Staff

    Reviewed Jan. 17, 2020

    Both representatives were knowledgeable and extremely helpful. I was very impressed with their courtesy and kindness in this stressful time. The program was explained and even though it was lengthy, it was easy to follow. Having the contact number will help with further questions we may have.

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    Customer ServiceStaff

    Reviewed Jan. 17, 2020

    I just signed up with National Debt Relief to help my future. I spoke with both Sebestian and Chantel and they were both wonderful. Very professional and very helpful and showed great customer service. Both parties asked me multiple times if I understood and if I had any questions and made everything very easy for set up. Thanks again!

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    Customer Service

    Reviewed Jan. 17, 2020

    Chris ** is the man!!! He answered my questions without hesitation and broke everything down when I asked him to! I definitely should have called sooner but I'm glad I made the inquiry into National Debt Relief. I will recommend to everyone I know!

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    Customer ServiceSales & MarketingPriceStaffBillingLoan Process

    Reviewed Jan. 17, 2020

    Enrolling was fairly easy. They were helpful and they knew what I needed to have. I called them quite often and they answered my questions. They did my CareCredit and both my dental type bills were paid off with less money that I owed, but the credit union hardly gave any discount at all. And so in order to pay those two off, I had to take out another loan and pay it for three years, and I’m not really satisfied with how that all worked out.

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    Staff

    Reviewed Jan. 16, 2020

    Leon was so helpful in explaining the process. I feel like a weight has been lifted off my shoulders. I feel like I can achieve more now that I have taken this first step. Thank you Leon for your help.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    Wonderful customer service! Knowledgeable and thorough. They explained everything I needed to know about this process. This is our first time using this service, so it was helpful that every step was explained to us. If this works out for us, I am sure we will tell others that may need help also.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    I had the pleasure of working with Theodore, and he answered all the questions I had with care. You do have to call and speak with a representative on the phone and that does sound scary but it was very comfortable and I was given all the information I needed before making the commitment.

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    Staff

    Reviewed Jan. 16, 2020

    Everyone that we have talked to had been so helpful and polite. They answer your questions no problem and they are willing to work with you and your needs compared to other places. My husband and I feel we have made the right decision.

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    Staff

    Reviewed Jan. 16, 2020

    All of the parties that I spoke with or otherwise dealt with were friendly, patient, and professional in all of our dealings. I will be recommending the company to friends and family members. (I do not know what else to say.)

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    Staff

    Reviewed Jan. 16, 2020

    Everyone I spoke with was very professional and pleasant. Answered all my questions. Very pleased with how they took time to explain everything and it operated. I'm looking forward to becoming debt free in 38 months. Thank you very much.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 16, 2020

    We nice people to deal with. Knowledge. Informative. They made sure I understood all the information and that I was sure I could pay this and that this was what I wanted to do. Made sure I had all the phone numbers if I had any questions later.

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    Punctuality & SpeedStaffTransparency

    Reviewed Jan. 16, 2020

    Debt consolidation. Lia was absolutely amazing. Her tone and manner of speaking lent to everything understanding and non-judgmental. It was quick and so much easier than I knew it could be. You all have provided such a blessing to our family in our ability to now see a fiscally sound future. As someone who worked with finances as a career, it was humiliating personally to watch our own grow into a situation I couldn't handle anymore. Life threw some curve balls, but for the first time, in years, largely in part to Lia and her fully educated answers and explanations, I can take a deep breath and see an end in sight! Thank you!

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    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    Phone call. Was very informative, patient and professional. All parties I spoke with and dealt with was personal and caring. They answered all of my questions immediately. They were very efficient with the use of my time. I would highly recommend the NDR team for anyone looking for financial help and relief.

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    Staff

    Reviewed Jan. 16, 2020

    Charles was very thorough, sensitive to our struggles, and worked with us on what we could afford monthly. I would strongly recommend him to any friend or family member. We were really stressed about our debt and now we feel very relieved.

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    Staff

    Reviewed Jan. 16, 2020

    Everyone was professional and Friendly (Great Job). Keep up the good work and you will continue to be successful. Please try and simplify the process and streamline how many times you need the same information. I would also suggest a faster way to retrieve account information from the consumer due to most people lose their statements when they are in collections.

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    StaffLoan Process

    Reviewed Jan. 16, 2020

    So far everyone I worked with have been great. Ricardo set up my loan and was very helpful and put me at ease. I will add a review to BBB and online in a few month when I see if NDR is able to negotiate my debts, but so far I feel hopeful.

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    Staff

    Reviewed Jan. 16, 2020

    Everything was positive and well taken care of. Mrs. ** handled my case in a very professional manner. I would use them anytime if needed again. Thanks to all concerned and wish them all well in their work. I would recommend this process to anyone needing their services.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    Roger is a excellent in everything. I was able to understand everything about the program. He made me feel comfortable that I had just called to get information but after speaking with him. I didn't have to think about it, I signed up with the program right away.

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    StaffTransparency

    Reviewed Jan. 16, 2020

    So far my experience with NDR seems to be a smooth process and is going well and the people that I am dealing with seem to be understanding and none judgmental. I will update as I continue to get this handled.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    Anthony was very helpful and nice and explained all the info to me. And was helpful with telling me about creditor calling and advising me in changing my monthly date. I hope all will go safely and I will be debt free.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    It was really great working with this team. Paul ** was so kind and understanding. I had called after a really bad experience with another company that went out of business and left me high and dry. Thank you for working with me and taking care of me.

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    Staff

    Reviewed Jan. 16, 2020

    The success team was awesome. They explained everything to the point where I could fully understand. They answered all my questions to the best of their abilities. I would most definitely referred a friend or family member to the National Debt Relief program.

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    Staff

    Reviewed Jan. 16, 2020

    I want to thank Ahmir ** and Sabrina ** for their assists in helping me with joining this company. They were extremely helpful in making me understand each step I was taking in becoming debt free. In 46 months, I shall return to tell you all, that I'm debt free.

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    Staff

    Reviewed Jan. 16, 2020

    My NDR contact Brent was extremely friendly and personable from the very beginning. He spelled out everything I needed to know and put up with me asking the same questions more than once. This is not a fun place to be in, but Brent helped give me a light at the end of the tunnel.

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    Staff

    Reviewed Jan. 16, 2020

    Very helpful and painless experience, I am very excited to move forward on my journey to being debt free with the help of the National Debt Relief program! I would highly recommend to anyone that is in financial trouble. Here's to a better financial future in the year 2020!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 16, 2020

    Everyone I spoke with was quick, kind and knowledgeable. They were able to find the best solution for me, answer all my questions and complete the entire enrollment process in under 24hrs. They were also patient while on the phone as I was handling my screaming baby.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    This was my first time calling and I was very impressed with my entire experience. The agent was very friendly and helpful. I felt such a relief after my phone call. I finally feel like I'm getting back on track with my finances. I would definitely recommend them!

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    Staff

    Reviewed Jan. 16, 2020

    Very helpful and polite. It has been a great so far. We have just started into the program and hope everything goes as planned. Everyone one has been very helpful either answer question and explaining the process. Thanks for your help.

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    Staff

    Reviewed Jan. 16, 2020

    I am very pleased and excited about receiving assistance from National Debt Relief. I have been very stressed about my finances coming crashing down on me in a big way, though after speaking with a representative my concerns are negated and I have been able to breathe a sigh of relief. Thank you!

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    Customer ServiceTechStaff

    Reviewed Jan. 16, 2020

    From my first call, scared and embarrassed about my situation, NDR was so kind and accommodating. They are true professionals! They took the time to go over every single piece of the contract so that nothing was a surprise. I greatly appreciate that.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Jan. 16, 2020

    Valerie was very knowledgeable and understanding what we are trying to accomplish. She was very detailed and explained everything including going over information that I did not understand. Overall, great beginning and hopefully a successful process. I was told if I have any questions throughout this process, that I can call Valerie anytime or a agent and they will assist me. I want to thank NDR for being open and honest about this process.

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    Customer ServiceStaffBilling

    Reviewed Jan. 16, 2020

    I couldn’t pay all of my credit cards and sought help from NDR. It was easy to sign up as they follow up, and knowing the process and how long it would take it was good. I’m happy with them. The program takes time. We still got to work on five more creditors, but so far so good. They’re always helpful. I hope that everything is gonna get resolved to make my life easier in two or three years.

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    Punctuality & SpeedRefunds & PayoutsBilling

    Reviewed Jan. 16, 2020

    Signing up was quick simple and easy. I have been struggling to pay my credit card bills for such a long time and National Debt Relief SAVED MY LIFE! I am eternally grateful. Lindsay clearly explained each step and left me feeling at ease.

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    Customer ServiceTechStaff

    Reviewed Jan. 16, 2020

    Great customer service. A plus. Every one was very helpful. The team did an amazing job explaining all of the contract and made the process much more simple than I would’ve thought it would be!!! I would definitely recommend it to a friend.

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    Punctuality & SpeedStaff

    Reviewed Jan. 16, 2020

    The service I received was impeccable. The agents involved were knowledgeable and very friendly. They made sure that all of my questions were answered. They took their time to explain all of the details on the forms I had to sign which made me feel comfortable. They also walked me through any processes I had to navigate through on the site.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    I got into some debt last year. I got a phone call from National Debt and they were really good explaining all the steps I have to take. All my questions have been answered. Thank you so much for a great service and for being there to help me out. I feel way less stressed.

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    Staff

    Reviewed Jan. 16, 2020

    Everything was explained clearly to me and if I had any questions the representative was more than happy to clarify until I had a complete understanding. They made me feel comfortable with the situation at every step of the process. I was very pleased with the service I received from National Debt Relief.

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    Reviewed Jan. 16, 2020

    Both people I spoke with were very good at their jobs and showed empathy. They did not make me feel ashamed or dumb. If anything they made sure that I felt like I wasn't alone in this. The first person actually took the time to listen to everything I had to say and talked with me about it.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    Customer service has been clear and concise so far. Not sure about the program yet, but service reps have been friendly and helpful. Excited to get out from the burden of debt and move to a better financial future.

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    Staff

    Reviewed Jan. 16, 2020

    NDR representatives Kenny and Camilita were extremely helpful. They made sure I understood everything that was being discussed and asked throughout the contact if I had any questions. I was unsure about this program, but with their help, I’m glad I made the right decision.

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    StaffBilling

    Reviewed Jan. 16, 2020

    Very informative and friendly. She was sympathetic to our situation and didn't judge us. She made us feel better and confident in the decision to move ahead and work at becoming debt free from high credit card payments. Signing up was easy.

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    Customer ServiceStaffLoan Process

    Reviewed Jan. 16, 2020

    I had a great experience with customer service. They were very helpful and answered all my questions and walked me through step by step the process to get started with my loan. They made me feel confident that this was the right choice to be debt free.

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    StaffHonesty & Transparency

    Reviewed Jan. 16, 2020

    I'm definitely glad I started this process and I'm looking forward to financial freedom. I was very pleased with your step-by-step process and you're very patient and non-judgmental. To be honest I really don't what else to say but thank you for all your help.

    Niko

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    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    Great experience. Glad I picked up the phone to call. I’m so ready to be out of debt. Very friendly people, with no judgement. Mark ** very thorough. Very professional. Thank you all again for helping me. Ready to be debt free!

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    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    Staff demonstrated Good customer service and was respectful at all times quality. I was impressed with the presentation. All information was explained to me in a manner that I could understand. Staff was willing to take as much time that I needed during the call.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    From the beginning of the process to the end, my Rep Greg was awesome. He made the process so easy. He was very knowledgeable and answered all my questions. The process was handled in a very timely manner. He also did very well at getting back to my emails in a timely fashion.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 16, 2020

    Jose ** made my experience signing up and getting all my accounts enrolled in no time. It seemed like I just provided some basic information and he had everything he needed. The process was fast and very friendly which helped as I was frantic about being in this embarrassing situation. Jose coached me through everything and was patient. The welcome call was a great followup for clarification. Thank you NDR, it is almost too good to be real and pray the rest of my journey to Financial Freedom is as smooth.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2020

    Brent is very professional and is informative. He is comforting to talk. Would recommend him highly. He answered all my questions and went over paperwork thoroughly. I believe his name was Shane was the welcome call. He was also very sweet and knowledgeable.

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    Customer ServiceStaffBilling

    Reviewed Jan. 16, 2020

    Great customer service. Very easy and Informative! Really relieved my stress with a manageable payment and easy terms. The representatives were all very friendly and helpful. They answered all my questions and the whole process was very simple. I would recommend to others who may need their help.

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    Staff

    Reviewed Jan. 16, 2020

    Christopher was very helpful when it came to helping me and my family getting everything situated. The reassurance is what got me excited to enroll and look forward to getting everything done. Was very sure that I understood everything that was going to happen. Was also helpful with walking me through the entire process as well. Thank you Christopher!

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    Staff

    Reviewed Jan. 16, 2020

    Only in the beginning stages of the program but thus far, staff have been kind and very helpful in answering questions and explaining every aspect. Their kindness and understanding has helped lessen the stress of an already stressful situation. I am very grateful for the compassion and assistance in resolving my debts and moving forward.

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    Staff

    Reviewed Jan. 16, 2020

    Everyone was very helpful, and informative. I understood pretty much everything. What I didn’t, they explained very well. I am looking forward to a debt free future, with the help of your company. Thank you so much for all of your help today.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    Very pleasant. Everyone I spoke to was nice and communication was always there. The process was smooth and there were no bumps or bruises. I truly had a great experience and would recommend the company. Thank you for all the help. I am ready to start the process.

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    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2020

    The agents were very professional and caring. It was a quick and easy sign up and I’m extremely happy with the program looking forward to being debt-free. I would recommend this to all my friends and family and to anyone who is wanting to better their credit and be debt-free.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    Greg ** was very helpful and informative when going through the process. He is patient and very clear with his instructions. He very comfortable to work with, very nice personality. I also have the same experience with the welcome call person. Wow!

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    Customer ServiceContract & TermsStaffBilling

    Reviewed Jan. 15, 2020

    Both Marvo and my welcome specialist did a great job in making sure I was informed about the National Debt Relief process. Marvo clearly explained what steps I needed to take to get my credit card debt within a workable status. They both took the time to answer any questions I had about the process as well as explained each line of the agreement clearly and concisely. Both specialists really helped put my mind at ease in regards to my debt. I really appreciate the caring customer service given by National Debt Relief and their specialists.

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    Staff

    Reviewed Jan. 15, 2020

    Everything was explained to me very good and we really appreciate your help with this matter. We was at the end of our rope, didn't know where to turn and we send it on TV and talked about it and we are so excited to see the outcome of this.

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    Staff

    Reviewed Jan. 15, 2020

    Everyone I spoke to have been very clear and able to answer all the questions that I have had. The office has been helpful and the experience has been easy to deal with. I would recommend your company. It was truly a relief after speaking to Sam to see that there was help.

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    Staff

    Reviewed Jan. 15, 2020

    My experience with National over the last two days was easier than I thought to get my debt under control. Kathy ** my counselor was very helpful and easy to work with. This program has taken a heavy weight off my shoulders. Thank you.

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    Staff

    Reviewed Jan. 15, 2020

    Both Joshua and the new member arrival team I spoke to were very professional. Insisted that I understood the program. Josh went over the entire program with great detail and clarity. He made sure I understood what was going to occur and when.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    Manwa has been such a blessing!! Her customer service was beyond anything I’ve ever experienced! I can’t sing her praises enough, she went over all my options and made sure I was doing the best thing for me. She was so kind and made sure I was comfortable with everything and that I wasn’t embarrassed about my situation. She has given me such a sense of peace again.

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    Staff

    Reviewed Jan. 15, 2020

    I cannot express enough how painless the start of this process has been. The hardest part was building up the courage to seek help out of the financial hole I had dug for myself. Christopher **, the Certified Debt Specialist, graciously walked through each and every step, answering all questions I had. After the paperwork was signed and completed I was welcomed and reassured by the Client Success Team. Not only did she make sure I understood everything, she walked me through setting up my client portal. Thank you National Debt Relief Team for helping me on this journey to financial peace.

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    Staff

    Reviewed Jan. 15, 2020

    Both individuals I talked to were extremely helpful and did a great job answering my questions and addressing my concerns. They carefully walked me through the entire process step by step and were incredibly helpful. I appreciate their help and the help of Debt Relief to help get my finances back on track.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    I found the representative that assisted me today was very informative and pleasant to speak with. I left the call knowing what the program is all about and how it exactly works. I was quite pleased with the interaction. It was great.

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    Staff

    Reviewed Jan. 15, 2020

    I had a good experience with each person that I talked with. They were very helpful to me in my situation. I am looking forward to success in this program and a new beginning in life with credit. Thank You.

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    Staff

    Reviewed Jan. 15, 2020

    Everyone was so understanding and explained the program where you could understand how it works. Angel was a great person to deal with. I would recommend the program to anyone. I appreciate how everyone treated you that you talked with.

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    Staff

    Reviewed Jan. 15, 2020

    So far the team at NDR have been amazing and so very helpful.Iif the next 42 months go that way then I highly recommend this company! Very professional and very courteous all of them. I never thought I would ever be in this place but with this company I do feel such relief that they are truly going to help.

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    Staff

    Reviewed Jan. 15, 2020

    The agent is very helpful and provide complete information And it feels like they are willing to help. They make sure that you know everything even the negative thing of having debt consolidation, they explained briefly about my credit score going down during this period.

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    Staff

    Reviewed Jan. 15, 2020

    My initial conversation with Sara was amazing! She was very knowledgeable and took as much time needed to make sure I thoroughly understood everything. In situations such as these, it’s important to feel at ease and as if you’re making the right financial decisions for your financial stability in the future.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2020

    Everyone was friendly and knowledgeable but the delivery is very scripted - I understand the legal aspect of things but the welcome call was a little more scripted than I was expecting. To the point where asking questions wasn’t easy.

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    Staff

    Reviewed Jan. 15, 2020

    My experience has been excellent. The company reps explain everything to you so that you can understand. Just starting my program and looking forward to great results. Also like the website so you can track your account progress. This will make it so much easier for me to see where I am at. Everyone I have talked to is very knowledgeable in their field.

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    Staff

    Reviewed Jan. 15, 2020

    My experience with National Debt Relief Was Very Professional. If I have any questions or concerns about My account, I will open a new service request: This process was relatively easy. Every step has been explained fully and I understand the process. I'm sure questions will arise and I hope the program works. Thank You!

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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