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National Debt Relief Reviews

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Edited by: Amanda Futrell
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About National Debt Relief

National Debt Relief is one of the largest debt settlement companies in the U.S. Founded in 2009, National Debt Relief negotiates with creditors to reduce how much you owe on unsecured debts such as credit cards, personal loans, medical bills, private student loans and collections. It offers personalized plans to help you resolve debt, along with support from dedicated debt specialists.

Pros
  • Free consultation with debt coach
  • Free debt relief quote
  • Numerous accreditations
  • Professional and responsive customer support
  • Easy enrollment process
Cons
  • Fees can reduce overall savings
  • Not available in all states

National Debt Relief Reviews

Over 50k reviews since 2016

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    How do I know I can trust these reviews about National Debt Relief?
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    Page 85 Reviews 16435 - 16635
    Verified purchase
    Staff

    Reviewed Feb. 4, 2020

    They were able to answer all my questions and concerns and I feel very comfortable with this. So far I’m very excited to be Doing something about my day that I’ve known that I needed to for a while and I am 68. And I need to get this debt paid off and I think that National Debt Relief will be able to help me.

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    Staff

    Reviewed Feb. 4, 2020

    Very professional and friendly. Makes you feel at ease and not judgmental. Would recommend this company to anyone who has overwhelming debt. I feel secure in knowing that they will do their best to get the best settlement for me.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 4, 2020

    Both members that helped us set up with a possibility out of debt were very helpful. Al, who took our original information and took care of the breakdown of information, was very friendly and detailed. The gal who did our welcome call, I didn't write down her name, was also very thorough and polite. She spoke quickly, but understandable, and did stop to answer questions.

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    Staff

    Reviewed Feb. 4, 2020

    The service was great. It took a little long but I was satisfied at the end. I would recommend this service to my friends. I felt like you actually wanted to help me out of my situation. Thanks for your patience.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2020

    Daniel ** was super awesome at communicating and making sure I understood everything we went over. I feel bad cause I don't remember the lady that did my welcome call but, she too was very nice and went over everything with me. Both were great experiences and I will highly recommend National Debt Relief to everyone I know who needs help. Thank you to everyone making being debt free this easy! God Bless!

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    Staff

    Reviewed Feb. 4, 2020

    Everyone was nice and courteous. They were very friendly and helpful. They made sure I understood everything and went over everything as slowly as possible so I could keep up and understand everything.

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    Punctuality & SpeedStaff

    Reviewed Feb. 4, 2020

    When my circumstances changed quite a bit, I couldn't handle the debt I had and using NDR was my only option, as far as I could tell. The enrollment process was relatively simple. They had all my debt information, my previous income, and the changes I've gone through to get myself in that situation. The need for their services justify the cause. They are is easy to understand. And if they don't have the answer, they find it.

    I was expecting the program to go quicker than it has but perhaps that was my own miscalculation and misunderstanding. I realize that it's hard to predict the end date, but it would be better if that was clearer and easier to understand. But I understand that it's kinda guesswork depending on what the collection agencies or debtors are willing to work with and how fast you can accumulate funds. I had four accounts with NDR and we had three of them settled.

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    Staff

    Reviewed Feb. 4, 2020

    The enrollment part was easy except for me trying to get ahold of some of the creditors. There is all of this information that the regular person has to get. I can't just give National Debt Relief the name of the company. I have to do all the research to try to get the information. But a lot of times, it's hard for someone like me to get the information from one of these companies because they know that you're pitching to do something and that they're gonna lose that money.

    They don't wanna give you the information and they give you the runaround. There's gotta be a different, better way where there are all these creditors that people are trying to get consolidated but they don't like to talk to the people. I'm going through National Debt Relief to get the work done and it's been good. I just started and they've just paid one debt out of 10. The negotiator seems to be doing all right. The guy I talked to when I first started was really helpful too. He let me know everything I needed to know.

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    Customer ServiceStaffBilling

    Reviewed Feb. 3, 2020

    Service representative explained step by step and was understating. I didn't know what to do about mounting bills so I called and found a way to get a hold of debt. National Debt Relief has made a way for me to have financial freedom.

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    National Debt Relief
    Response from National Debt Relief

    Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.

    Verified purchase
    Staff

    Reviewed Feb. 3, 2020

    My experience with the team members were amazing. Everything was explained to me in great detail on how they work and how they can help me. They were very kind and understanding of my situation and looking forward to getting me debt-free.

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    Customer ServiceStaffTransparency

    Reviewed Feb. 3, 2020

    The customer service and professionalism was bar none! Great experience! Will highly recommend. These guys really made my experience easy and effortless. I was nervous with the star but the high level of explanation plus the added option of question asking really put my mind to ease.

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    National Debt Relief
    Response from National Debt Relief

    Great to hear! We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5 star experience for every client.

    Verified purchase
    Staff

    Reviewed Feb. 3, 2020

    Made sure to communicate with me and let me know everything going on. He was diligent in everything he did and I appreciate all the help. Hopefully, everything goes smoothly from here on out. I am excited to work with you on getting this all cleared.

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    Verified purchase
    Customer ServiceStaffTransparency

    Reviewed Feb. 3, 2020

    Your customer service representatives are exceptional and very helpful. They helped me understand the program with a step by step explanation and were willing to explain all my concerns and questions. Well done and very courteous! Thank you for your assistance and understanding of my current situation.

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    National Debt Relief
    Response from National Debt Relief

    Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Feb. 3, 2020

    Wonderful experience. Fast, friendly and very knowledgable. Made the whole process easy and took a huge load off my chest. Took time to fully explain the whole process and outcomes. Was presented with all the information I needed in making the decision to go with National Debt Relief. They took the time to answer and explain any questions I had.

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    Staff

    Reviewed Feb. 3, 2020

    My experience with starting this journey has been very welcoming and I AM sure it will be a very smooth transition into becoming debt-free. I definitely give my gratitude to the team for being very helpful. Thank you.

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    National Debt Relief
    Response from National Debt Relief

    Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.

    Verified purchase
    Staff

    Reviewed Feb. 3, 2020

    Everyone has really been nice and very helpful. I had no idea how this worked. I could not believe how easy the process was. I was done in less than 15 minutes. The person answered all of my questions and made me feel at ease.

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    PriceStaff

    Reviewed Feb. 3, 2020

    Both employees I spoke with went above and beyond to help me understand the process and answer any questions I had. They Both went through the entire process with me explaining how it all worked, what it would cost and how long it would take.

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    National Debt Relief
    Response from National Debt Relief

    Great to hear! We understand that the process can be difficult at times. As such, our goal here at National Debt Relief is to provide a 5 star experience for every client.

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Feb. 3, 2020

    I am rating my most recent welcome call from you guys. The caller was very friendly and welcoming. She answered all of my questions with confidence. I'm looking forward to becoming debt-free with National Debt Relief's help. Thank you. Highly recommended.

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    Customer ServiceStaffHonesty & Transparency

    Reviewed Feb. 3, 2020

    Both specialist were very easy to understand. I went into this call very nervous because I honestly thought I wouldn't understand how the process works. The specialist Valerie explained everything in a way I was able to comprehend. I feel very confident in my decision to start this process, thank you all so much!

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    Punctuality & SpeedStaff

    Reviewed Feb. 3, 2020

    National Debt Relief has been a great help with my debt relief. It is stress-free and much more help than I could have asked for. I cannot wait to be debt-free again and stress-free for my family. Thank you again Debt Relief.

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    Customer ServiceStaff

    Reviewed Feb. 3, 2020

    Excellent service. Very pleased, everything was well explained. Love the fact that she was able to respond all of my questions and doubts. I’m so happy to have made this step. I really trust in their work. I had been so stressed about my situation and finally am able to feel some relief.

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    Punctuality & SpeedStaff

    Reviewed Feb. 3, 2020

    It was fast and easy, very informative, a very good experience. I'm looking forward to working with them to get out of my debt. They were very helpful and everything was explained very well. I am looking forward to being debt-free!!!

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    Verified purchase
    Staff

    Reviewed Feb. 3, 2020

    Eli ** and Jasmine ** were extremely helpful when signing me up. Not only did I finalize my participation in the program before 9 am on a Monday but Eli and Jasmine made the enrollment process so easy I feel like I'm already debt free! Working in this line of work can't be easy but with employees that obviously know their stuff, the process was so much smoother than anticipated. THANKS, NDR!!!

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    Staff

    Reviewed Feb. 3, 2020

    Brian ** service, and the guy that did the Welcome. Knowledgeable, very helpful and made sure you understand what he was telling you. Also was willing to answer any question. Made sure you had all the information if you needed to get in contact with him. Both Guys were very pleasant. Did not mind going over anything you did not understand.

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    National Debt Relief
    Response from National Debt Relief

    Thank you! The team here at National Debt Relief is thrilled to hear such good feedback, and we are proud to be your partners on the road to a stronger financial future.

    Verified purchase
    Staff

    Reviewed Feb. 3, 2020

    Hello, I chose to go with National Debt Relief because they were very informative on what they are doing. I am hoping all works out but again I just started so cannot say much but the above. I will submit another review once I am in the program a few months.

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    Staff

    Reviewed Feb. 3, 2020

    This is a difficult decision to make, but everyone so far has made me feel comfortable and secure. This is the first time I've felt out of control with my finances, so I'm nervous what the next 4 years will hold. I am putting my faith in the company to guide me!

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    Customer ServiceStaff

    Reviewed Feb. 3, 2020

    They are well trained and very helpful people and answers all my questions. They answered me nicely. They returned my call right away. Very understandable people, explained to me all the words that I can't understand.

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    Customer ServiceStaffBillingRates

    Reviewed Feb. 3, 2020

    I had some debts which were accumulated, for some family reasons and others, on the credit card. I was doing some balance transfer for a while but the interests were high and I realized I had to pay the debts off. I researched on Google to see which companies are good. There were a couple but I spoke with someone at National Debt Relief who was understanding and then was able to give me a payment plan for five years and then they will zero out the debt. I thought that was something would work for me. They said that the payment plan I have is basically half of the debt. Twice a month, I pay the amount and then they will pay and work with the creditors.

    There were six accounts to work with and three have been closed. NDR is working with one and then there are two left. The only issue is that one of the creditors had put the account to collection. That’s the only worry. But that’s sometimes bound to happen. This one collection account has an adverse effect to my credit score as well. So I’m hoping that they will work with this one creditor. Before that, I saw the rebounds on my credit score and then the dip came just now. This one particular, for some reason, impacted my credit at this stage after paying off for like almost two years. Initially, when NDR consolidated, I stopped making payments so the accounts were delinquent. That had a negative effect but that was my discussion with NDR. They said once that’s done, they will start working with the creditors and when they start paying off, my credit will go up, which was going up.

    Ideally, I would prefer if they can work with the creditor and they can take the account though, because they give it to some third party. That aside, the customer service is very good. Every time I've called someone, they were very understanding and able to answer all the questions. I will also sometimes email them and they will respond back. So I was able to get whatever questions I had addressed.

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    StaffTransparency

    Reviewed Feb. 2, 2020

    Everyone I have dealt with has been very professional. I especially appreciate the total transparency that has been offered regarding the program and how it works. I feel comfortable with the process and assured that I've made a good decision.

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    National Debt Relief
    Response from National Debt Relief

    Monica, we're happy to hear that you're confident in your decision to work with us. We look forward to working with you and helping you reach your goals. Please contact us if you have any other questions.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 2, 2020

    That was a great experience. They're really helpful. They help me a lot with this situation so I think it’s great. The customer service it was great. It was really great guy they talk to me. It was really helpful and then understand everything they trying to say to me. How they gain I deal with this problem and then at work and work. I really like it how did I did it to me and I appreciate it all the help in trying to do.

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    Customer ServiceStaff

    Reviewed Feb. 2, 2020

    I had great service from Krista and from the agent that did my welcome call. They were helpful and knowledgeable and made me feel comfortable asking any questions I had and able to answer them. Krista constantly followed up with me through the entire process so that I felt confident in my decision.

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    Staff

    Reviewed Feb. 2, 2020

    Professional & helpful. Really knew what they’re doing. Glad I’m going to be on track to saving money short term and getting out of debt long term. I wish I found debt relief sooner. However I’m glad I did when I did.

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    National Debt Relief
    Response from National Debt Relief

    Ryan, thank you for taking the time to leave a review. Our team will work hard to help you get out of debt as soon as possible. We want you to get back on track as quickly as we can so that you can reach your goals faster. We encourage you to have patience and trust the process. It works, and we know it can also work for you if you stay committed to it. Please call or email if you have any questions.

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 2, 2020

    Both debt specialists Caly and Brenda were able to explain how the program works. There were some details that were clearly explained in detail during the Welcome call. Both specialists were cordial and patient in handling my questions and concerns.

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    Verified purchase
    Staff

    Reviewed Feb. 2, 2020

    National Debt Relief has been awesome. At first the enrollment seemed kind of intimidating, but they facilitated it very well. They explained things until they made sure that I understood what was happening and the steps that needed to be taken. They’re always super helpful. Any questions that I have, they try to get me an answer as soon as they possibly can if they don’t have it right away. They were able to get everything that I owed down to about a fifth of what I owed.

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    Verified purchase

    Reviewed Feb. 1, 2020

    Talking with Aaron and Taylor has put my mind at ease with this huge decision. It is very hard for me to trust any company because there are so many false ones out there. I feel confident that I made the right decision and put my future your company's hands!

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    Staff

    Reviewed Feb. 1, 2020

    Really appreciated their persistence in helping me out, even though I was not feeling well, I really appreciate their effort in getting me started in this endeavor. Looking forward to getting my debt resolved and would recommend this program to others, thank you.

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    Customer Service

    Reviewed Feb. 1, 2020

    i appreciate the straightforward way both contacts explained the procedure and made sure I understood how settlements are negotiated. Also sometimes have a hard time over the phone but I could hear them clearly. They also listened and answered questions.

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    Staff

    Reviewed Feb. 1, 2020

    Everyone that I spoke with was reassuring and helpful while getting set up in the program. I hope it all goes as well as they say because of course this process can be a bit nerve wracking. They provided all necessary information and were very patient in explaining the process. I look forward to being debt free.

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    Staff

    Reviewed Feb. 1, 2020

    My experience talking with Reps Kelly ** and Paul ** in setting up the program was very good and informative. It was easy to do. It is a little nervous and a lot to absorb at one time. I do feel confident going forth with my decision.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2020

    Allen ** was professional and understanding. He was very clear on the program. Outstanding service from Allen and the lady that conducted the welcome call. Thank you for helping us become debt free. We look forward to working with you and your team.

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    CoverageStaffRates

    Reviewed Feb. 1, 2020

    I was most pleased to have begun to work with you. Your professional approach to addressing my welcoming to the program was greatly appreciated and very sensitive to the details of my program. The initial enrollment to the package was quite thorough and did cover any possible concern I may have had. I have been online and have been pleased with the ratings your company has.

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    Staff

    Reviewed Feb. 1, 2020

    K ** helped put my mind at ease at as I embark on this journey to get my debt in check. I hope that the entire experience is as calming. All parties involved have been more than professional and informative.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2020

    Everyone that I spoke to was very helpful, polite and made me feel at ease. Especially Leon **. He guided me thru the process using the commuter and explained all of the paper work to me. I am not very good on the commuter and if all possible could I be contacted by phone or by mail. If not that is ok too. THANK YOU.

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    Staff

    Reviewed Feb. 1, 2020

    Great system that made it easy to follow and understand! Representatives were very knowledgeable and informative and pleasant to deal with! I thank Christopher who completed app w/ me and was a great teaching guide for me during the process. Excellent service!!!

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Feb. 1, 2020

    Explanation of the NDR was very well explained in what I will have to do. I understand how monitoring my progress, schedule new deposits, how to get in touch with the service reps, how to handle calls from my creditors and obtaining legal security for my account.

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    StaffTimeliness

    Reviewed Feb. 1, 2020

    The above named individuals made our experience very comfortable. They were both knowledgeable and should be considered a valuable part of your company. Both were patient and Michael especially helped us by reaching out within minutes of our online request for information. Thank you. Glen.

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    PriceRates

    Reviewed Feb. 1, 2020

    I looked up NDR online and it looked like a legit company to me. The enrollment was easy. And now I’m halfway through my debt. I’m happy that I’m able to get some of my debt taken away and that NDR is able to negotiate prices so that I’m not paying the full amount.

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    Honesty & Transparency

    Reviewed Jan. 31, 2020

    I had a wonderful experience with this company starting out with Edgar **. He was very explanatory making sure I understood everything he was explaining. He took the appropriate time and was very calm in his manner. I would be honest in saying I joined because of him. The second person was Sarah I believe and she was wonderful as well. Thank you so much.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2020

    This was a very easy process, everyone was very helpful. The phone calls and emails were on time when the staff said they would happen. The program was explained well, and made me feel comfortable. I’m looking forward to being out of debt.

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    Punctuality & SpeedStaff

    Reviewed Jan. 31, 2020

    Absolutely, very quick, to sign up for your program, and now I can see light at the end of my tunnel, really please there was this opportunity for me, and the process was very understanding to me, and you went over everything step by step, it was a very pleasant experience, Thank you.

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    Customer ServiceStaffBilling

    Reviewed Jan. 31, 2020

    Excellent customer service polite, answered my questions, helpful reassuring. First time consolidating credit cards, very apprehensive. The persons I have spoken to have been very helpful, I would recommend National Debt Relief to persons who have to consolidate debt, for me difficult decision but felt better at the end of the completion of this process.

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    Staff

    Reviewed Jan. 31, 2020

    Today we started to setup a program to lower our debt. And I got to admit that I was nervous with the idea of doing this. The one thing that I must say, there is no thing as a stupid question. The people I worked with were very understanding and explained. So as to make me understand what they were saying. I couldn't have asked for better people. Thank you NDR.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2020

    The representative I spoke with was super nice. He listened and responded well. He put my mind at ease and made this process to start being debt free non stressful. So far everyone I’ve spoken with is super nice. I do look forward to the outcome.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2020

    Very well done and friendly courteous service. They were very knowledgeable and answered all of our questions. They called back when they said they would. Always on time. I would definitely recommend this co. to friends and family. They are very happy to assist us.

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    Staff

    Reviewed Jan. 31, 2020

    Very nice people helped me to take away my debt. Thank y'all. Now I have a peace of mind because of NATIONAL DEBT RELIEF. THANK YOU. Highly recommended for all the people who struggling paying their debts. They got your back. Promise.

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    CoverageTechPunctuality & SpeedStaff

    Reviewed Jan. 31, 2020

    Extremely professional, very helpful and very knowledgeable. They give the feeling of hope, seems like the process moves pretty quickly and smoothly. Really appreciate that they take the time to go over the contract with you, they cover every paragraph.

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    Staff

    Reviewed Jan. 31, 2020

    We just started working with National Debt Relief and the process couldn't be easier. Our team lead was professional, he reviewed our situation and helped to put a plan in place within an hour, within 24 hours we were ready to go. He made sure we understood the contact by going over it line by line. Thank you Orien!

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    Customer ServiceStaff

    Reviewed Jan. 31, 2020

    My experiences with Kenny ** and the rep from the Welcome were both outstanding. They both gave me exceptional customer service. They made me feel at ease with making this decision. With the customer service I received I would definitely would recommend National Debt Relief.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2020

    I am a senior citizen who is dealing with a lot of debt. I am glad I called NDR. The staff put me at ease right away. They explained the program and how it works. I recommend them to any seniors who may have too much debt.

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    Staff

    Reviewed Jan. 31, 2020

    My associate was very helpful in explaining what was going on and what was needed of me through this entire process. I feel very comfortable with the information she has given me in moving forward with getting through this debt recovery process.

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    Staff

    Reviewed Jan. 31, 2020

    My husband and I were pretty apprehensive about debt relief programs, but found this program online and decided to give it a shot. The Staff was very helpful in explaining everything, walking us through our our questions, straight into enrollment. The process was very smooth.

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    Staff

    Reviewed Jan. 31, 2020

    It was made very easy to sign up for this program and the fact that you have a place for me to sign into to check my progress is very nice. The people I spoke with were very friendly and knowledgable. Thank You for being there.

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    Staff

    Reviewed Jan. 31, 2020

    Had very good experience with all involved. Very informative. Went over all details, very informative and helpful. Spoke with a few different people. All very helpful. Any questions I asked were professionally answered. I had the opportunity to ask any questions I had and all answered professionally.

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    StaffTransparency

    Reviewed Jan. 31, 2020

    Ameen was very professional and well spoken. He was very deliberate in his explanation of the program and made sure that I understood it completely. If your negotiators are as good as Ameen I will be very pleased with the outcome.

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    Staff

    Reviewed Jan. 31, 2020

    My experience with National Debt Relief has been beyond my expectations. I am completely satisfied with this program and I can finally see the light and freedom of being debt-free. Thank you guiding me through the steps and answering all my questions. I appreciate you and I am very happy!

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    Contract & Terms

    Reviewed Jan. 31, 2020

    The young ladies spoke very clearly and it was easy to follow them as they went over the agreement. They were very pleasant and I felt comfortable speaking to them because I must admit I was a little nervous. I will refer others to your company. Thank you for giving me much needed relief.

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    Staff

    Reviewed Jan. 31, 2020

    The gentleman that I talked with Andrew ** was helpful and courteous. He answered all of my questions and was very patient. I did a lot of research on National Debt Relief and I was pleased with my results. I am looking forward to getting out of debt so that I can live A normal life with out being in debt.

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    Staff

    Reviewed Jan. 31, 2020

    I appreciate the help. I hope to become debt free within the next couple of years so that I can increase my credit in order to buy a house. With the help of these kind people I am hoping to be becoming debt free.

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    StaffBilling

    Reviewed Jan. 31, 2020

    Taj was nice, patient and polite! Helped me more than I thought could happen! Payment was lower than I even imagined. Never thought I'd be put in this position before and knew I needed to do something to help myself!

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    Customer ServiceStaffTransparency

    Reviewed Jan. 31, 2020

    Updated on 03/08/2022: National Debt Relief seem like a pretty good company. They know what they’re doing. They have settled several of our debts. At first, I was pretty nervous working with them. Now I'm kind of settled in, everything seems to be functioning decently. I have had some problems with the online portal, though. It seems like after a while, I can't log on to it, and I have to call and they'll reset everything. I've had to do that a couple of times. But they took a lot of the headaches off of me when I signed up. The creditors are no longer calling me. That's a pretty big improvement. My only negative is for me to restructure, I have to start the program completely over which I don't want to do.

    Original Review: Everybody I spoke with were very professional. I will highly recommend James **, I have all the confidence in the world that my needs will be met. I will sleep at night now and I do have less worries now.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 31, 2020

    When I was contacted by George ** he was pleasant and very helpful in proving me with information on the program as well as helping with my application. Highly recommend. I received my Welcome Call this morning. Woman was very pleasant as well and was quick to answer my questions. My overall experience has been great. I would highly recommend this program.

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    Staff

    Reviewed Jan. 31, 2020

    I am very excited to have my first step to be in this program! I know have some sense of relief that I am starting a new beginning! Everyone that I talk to was very helpful and made you feel like that you was on a road to starting fresh, everything was explained to me very very well!

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    Reviewed Jan. 31, 2020

    It was very simple with everything laid out in front of you. Awesome people. All fees included makes it much easier to move forward & no added surprises makes for an easier process. Long term credit repair is the goal.

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    Staff

    Reviewed Jan. 31, 2020

    Both gentlemen I spoke with were amazing. They were also very thorough and informative. I spoke with Christopher ** several times and his knowledge and kindness put me at ease. Because of him I was more comfortable to move forward in the process. Thank you Christopher for taking your time with me and explaining everything is such detail.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 31, 2020

    Very helpful and very knowledgeable. Was quick to help me and give me time to go slow with the process. I was very reluctant to call but after talking to Kyle it was easy. Thanks for the help and I hope it gets me debt free soon.

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    Staff

    Reviewed Jan. 31, 2020

    Top notch support and Ms. Nilsa ** provided the upmost patience and understanding throughout the whole setup process. I haven't been more excited to clean up my finances! Thank you all so much! Without a doubt, I will recommend this service to anyone I know in need of it.

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    Customer ServicePriceStaff

    Reviewed Jan. 31, 2020

    The enrollment process was very easy and everyone was so helpful and explained everything to my understanding and answered all my questions for me to understand the program how it works and what I save and what it cost.The follow up phone call went over it all again to my understanding.

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    Staff

    Reviewed Jan. 31, 2020

    Ariana and Robert were so great at explaining the process. I didn’t even have any questions during the whole process because of how well it was explained. I felt very comfortable speaking with them and really appreciated their kindness, especially after experiencing such hardship in the last few years. I was a little afraid about entering this type of program, but Ariana made the concept less scary and put my fears away. After hearing “Congratulations” from Robert, a huge weight was lifted from my chest. So thank you Ariana and Robert for helping me get some peace of mind, and feel like I have some control of my life again.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2020

    Mark ** was very straightforward and extremely helpful. Answered any questions and concerns. I couldn’t be any more pleased with his attentiveness as well as his positive attitude and incredible understanding. I can’t thank him enough. I look forward to reaching the goals we discussed, with my commitment and the help of national debt relief team.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2020

    I just want to say that they are very informative and will help you choose the best option for your situation. They made a nervous phone call way less stressful for me and were very understanding. They want to help when no one else will even give you a second glance.

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    Customer Service

    Reviewed Jan. 31, 2020

    My initial encounter was with Kay ** and it has been great thus far. Kay worked with me from the moment he answered the phone and has been able to answer all of my questions effectively. Great customer service! I also worked with Kira as part of my welcome call and she too was able to answer all of my questions and make me feel welcomed.

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    Customer Service

    Reviewed Jan. 31, 2020

    Best customer service "ever !!!" Thank you so much Chanel! There is freedom and hope for a brighter future thanks to you! Special thanks to Donnetta also for sealing the deal with such grace. Pleasure working with both of you. Thank you NDR for giving me a new start.

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    StaffRates

    Reviewed Jan. 31, 2020

    Simon was knowledgeable and polite. He seemed genuinely interested in helping me meet my financial management goals. He walked me through each step and gave me a sense of ease during the process. I am excited and eager to start this process.

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    Staff

    Reviewed Jan. 31, 2020

    The two representative I spoke with were very helpful. Very informative. I received excellent service. They made sure I understood their process & made sure I understood their goal with helping me out. I’m glad I reached out to National Debt Relief.

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    Staff

    Reviewed Jan. 31, 2020

    I would recommend debt relief to friends. I had very good help and I know everything will work out good for me. My experience was very good. The people I talked treated me with a very good manners and answered all my questions I had expected.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 31, 2020

    The process was quick, our start up agent Naja was wonderful. Everything was explained in detail and questions answered in terms we could understand. The welcome call was received in less than 24 hours and our information was confirmed and program explained one more time. They were careful to remind us that our credit would be negatively impacted for at least 4-6 months while negotiating was taking place but once debts being paid credit score will start going back up.

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    Staff

    Reviewed Jan. 31, 2020

    This has been a huge lifesaver. I feel like I will actually sleep tonight knowing there is a light at the end of the tunnel regarding my debt. I felt like I was drowning and on the verge of possibly selling my home. Antonio was so knowledgeable, understanding, reassuring and helpful. This is going to save my family!!

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    Staff

    Reviewed Jan. 31, 2020

    I am more than relieved that Kathryn at National Debt was able to help me and get everything situated. You guys were able to save me money and in a shorter time limit. I will be able to reach my goal even faster. Thank you again!

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    Staff

    Reviewed Jan. 31, 2020

    Very patient and polite with all questions. Made sure that all information was understood. I felt confident in my decision. Everything was done very professional yet personal. NDR was recommended by a friend and now I see why. It only took a few minutes to start the process.

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    StaffTransparency

    Reviewed Jan. 31, 2020

    Great explanations to my questions. Explained everything I needed to know. This was a fairly easy process and helped me to close the chapter of unwanted debt.

    I felt comfortable speaking with both representatives during the process. Would recommend this to a friend.

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    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed Jan. 31, 2020

    Everyone I spoke with was very helpful and informative with great understanding and customer service. Also they were knowledgeable about any questions a person might have. I was happy from the start of the process to the very end and everything was made very quick and easy and broken down so a person could understand it. I would recommend them to anyone.

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    Staff

    Reviewed Jan. 31, 2020

    Almas was very kind and helpful. He seemed like he cared about my situation and wanted to offer help. He explained things and made sure we understood everything. I'm ready to get started and am much more confident about my future. Overall a good experience.

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    Staff

    Reviewed Jan. 31, 2020

    The two ladies who helped me made me feel welcomed and well informed of my choice to go forward. They answered all my questions and concerns, and relieved my stress levels considerably. I look forward to becoming debt free as soon as possible. Thank you.

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    Staff

    Reviewed Jan. 31, 2020

    My application to National Debt Relief was seamless and explained in great detail. The representatives that I spoke with were both very affable, knowledgeable and patient. Dealing with them helped me to feel more confident about my decision to reach out to National Debt Relief.

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    Verified purchase

    Reviewed Jan. 31, 2020

    So far my experience has been pleasant. The process so far has been easy and any questions that I had have been answered. I would recommend their services based on my experience at this moment. I am looking forward to get out of debt.

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    Customer ServiceStaffBilling

    Reviewed Jan. 31, 2020

    My best friend had trouble in the past and she had an account with National Debt Relief. She told me NDR had helped them along the way, the entire time, and I said I would give them a try. I was a little skeptical because I didn't really know what to do. But once they explained everything, everything was completely fine. They have been helping me out a lot. We ran into some trouble with the creditors where we couldn't seem to get information but other than that, NDR has been very helpful. They call a lot. So they make me feel reassured all the time. The payment is a little high but it has to get paid. Other than that, everything is good so far.

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    Staff

    Reviewed Jan. 30, 2020

    I'm just beginning my journey but so far everyone has been excellent, friendly and professional! Kesha really took the time to make sure I understood everything and all my questions were answered. The young lady from the Welcome Team (can't remember her name, sorry!) was very helpful as well. I'm definitely grateful for everyone's time and patience.

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    Staff

    Reviewed Jan. 30, 2020

    Every representative I spoke with was so nice, polite, respectful, and helpful. They made sure I understood the pros and cons of my choices and everything in between. If I didn't understand, they would explain it without trying to persuade me one way or another. I feel like a big weight has been lifted. Thank you!

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    Staff

    Reviewed Jan. 30, 2020

    Carlo & Steve were extremely detailed and helpful. They answered all my questions and made me feel well informed. I am happy that there is a legal service involved in case any creditors try to take legal action - this provides a lot of peace of mind.

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    Staff

    Reviewed Jan. 30, 2020

    I can at last feel like I can manage my debt responsibly. Everyone explained everything in detail. Pedro and Evelyn both were helpful with all the information and how this program will benefit me. In a couple years I can start rebuilding my credit with these accounts finally paid off.

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    Staff

    Reviewed Jan. 30, 2020

    I talked to multiple reps and they were all very thorough and compassionate. They made sure I understood everything and made me feel like they had my back. It’s not easy to reach out for help but they made it easy.

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    Customer Service

    Reviewed Jan. 30, 2020

    Everything was easy but I did find it a little redundant to repeat everything I've already agreed to. I think if you could just ask if we wanted to hear everything we'd agreed to previously, it would streamline the process of the welcome call. Especially if all it took was an e-mail.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2020

    I am just starting so I don't have much to reference, however my experience this far has been good. Everyone I have talked to has been knowledgeable and friendly. I did get a bit more pressure to sign up than I would have liked in the beginning. Too many phone calls, but as long as they are equally as responsive now that I have signed up I will consider that fair.

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    National Debt Relief
    Response from National Debt Relief

    Carissa, thank you for your review. Welcome to the National Debt Relief family. The next 24-48 months will be a very exciting time for you as we help you get out of debt. Our most successful clients are the ones who ask the most questions and have the best understanding of not just what the program is and how it works, but also what's really required to succeed here. We'll continue to work with you throughout the process and will reach out periodically with updates. We wish you the best of luck!

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    Customer ServiceStaff

    Reviewed Jan. 30, 2020

    The ladies that assisted me with National Debt Relief were wonderful, very helpful, caring, and understanding. I appreciate Ms. ** kindness and willingness to help. My welcome call was a success, the lady went over everything and answered all of my questions.

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    Staff

    Reviewed Jan. 30, 2020

    My recent experience with becoming a part of the National Debt Relief family was amazingly beautiful with help I received and the information being explained every step of the way. To Kyron ** and the lady I spoke with to finalize everything I love you guys for making this whole process so easy. Thanks for your help.

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    Punctuality & SpeedStaff

    Reviewed Jan. 30, 2020

    From the moment I made contact with Brian **, I was so very comfortable and trusting of his knowledge. He guided me gently through the process and because I am a very uncomfortable-type person when it comes to finances, I was hesitant at first but I quickly found that I didn't need to be.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2020

    The representative called to explain the program to me and then explained it again to my daughter. The process of signing each of the forms was very easy to do online, the representative went over the section to make sure we understood the process.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

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    Staff

    Reviewed Jan. 30, 2020

    They was professional and courteous and patient. They made sure all my information was correct and they kept in touch with me and explained the terms and conditions for me so I could understand. And they was helpful.

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    CoverageStaffEase of Use

    Reviewed Jan. 30, 2020

    Courteous and efficient. Answered all my questions. Explained my options. The program is very intuitive and they even explained my options for fixing my credit once I graduate the program. Very kind and understanding. Had specific knowledge about my creditors as well.

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    Staff

    Reviewed Jan. 30, 2020

    I found National Debt Relief to be professional and patient. I have a hearing loss and they were patient and informative. This is a very embarrassing and frustrating position to be in and they were very comforting in their approach to me.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2020

    I feel complete confident in my choice in choosing National Debt Relief. I have total confidence in Oscar and Whitney, whom I spoke with. Their competency made me feel at ease that I made this decision to ask for help. And I would like to include Aaron, the person whom answered the phone when I first called, his voice put a skeptic person, like myself at ease. I know I made the right choice. Thank You!!!

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    Staff

    Reviewed Jan. 30, 2020

    National Debt Relief representatives did an excellent job when describing the process of lowering my unsecured debts. The process may have ups and downs but it seems to be very worthwhile. I'm looking forward to greater prosperity and financial security thanks to National Debt Relief. Thank you very much, James.

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    Punctuality & SpeedStaffLoan Process

    Reviewed Jan. 30, 2020

    I was nervous about doing this program. But few of my friends told me about how great you guys are. It was a quick and easy process. Thank you guys for helping me get debt free! Can’t believe in two years I won’t have to worry about these personal loans of my.

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    Staff

    Reviewed Jan. 30, 2020

    Extremely satisfied with the care taken by Mr. ** and the entire staff. I have been looking for a while for a solution to my drowning debt. I even approached my banks for debt consolidation, but without enough collateral it was useless. I did research and found that National Debt Relief to be the industry's best. I truly feel a decrease in my stress level with every step in the process. I should have done this a long time ago. Thank you to Mr. Parker ** and the entire staff. Thank you again, Steve.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2020

    Loudjine and Nicholas were both extremely helpful in guiding me through this whole process. Taking care of my debt is something that is desperately needed so I can get where I wanna be in life. I’m so happy I called y’all for help. Loudjine and Nicholas made a lot of steps seem feasible that were previously overwhelming!

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    Customer ServiceStaff

    Reviewed Jan. 30, 2020

    I am really glad that I chose National Debt Relief to help me get through this hardship that I am currently in. Both Allen ** and the Welcome Call specialist were very kind to me and wanted to make sure I knew all the information that I needed to know while starting this process. I'm looking forward to the great end result of being debt free!

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    Staff

    Reviewed Jan. 30, 2020

    New client but I look forward to being debt free and everyone was so helpful and pleasant in getting me on my way, I look forward to communicating with you all on a GOOD note, thank you greatly & kindly.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 30, 2020

    Both Kirk and Catalina were extremely Professional--even though I am not a very professional type person with calls like this and try to get them to lighten up and laugh a bit. They both did but were still steady on task and were very helpful. They answered all my "duh moments" questions as well as the semi-intelligent questions I posed to them. In doing so, both my husband and I had a much better understanding of the program instead of us just diving off the deep end without looking. We are already in water up over our heads, so feeling like we've been handed a life line and will be able to swim again in the short time of 4 years feels like we can almost breathe again. Here is to hoping that the settlements can be arranged quickly and things can proceed easily. My hats off to both Kirk ** and Catalina for being such wonderful people to work with on this.

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    Staff

    Reviewed Jan. 30, 2020

    Both representative that guided me with my application, were super helpful, knowledgeable and very professional. They both explained the program that best fits my financial situation and what the program can do for me. I would like to thank them both for their help and guidance.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2020

    Best customer service!! Answer every question I had before asking. Made me understand my goal and made me feel a relief after I got approved. Both people I spoke with knew how to get me started to the right path!

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    Staff

    Reviewed Jan. 30, 2020

    Welcome and final step to completions enrollment. Rep Was polite, professional and very knowledgeable. Answered all my questions clearly. I did not feel that I didnt understand. Very informative and clear to what program does and does not do. I feel that this may be a good decision that I have made to get help from this company.

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    Contract & Terms

    Reviewed Jan. 30, 2020

    I am relieved that I have started this process, Still am a lil nervous about it but am glad to have done it. I have wished to get a hard copy of this agreement due to the fact that I am wheelchair bound and a veteran that does not get out often. Please do do. TY.

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    Staff

    Reviewed Jan. 30, 2020

    My experience with my debt agent and my welcome agent have been, thorough, friendly, helpful, knowledge and they have been able to answer my questions and calm any fears or concerns I had. Good job, looking forward to having my debt settle. I even checked other companies, and tried to negotiate the debt myself, and after all my efforts, I went through with NDR.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2020

    Truthfully, I wasn’t expecting such a kindhearted response to my struggle with debt but I was shown compassion and a willingness to help me get debt free. Fingers crossed that all goes well! I’m thankful that I was speaking with such kind representatives.

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    National Debt Relief
    Response from National Debt Relief

    Nicole, we're glad to hear your experience was so unexpectedly positive. We try hard to make these experiences the norm as much as possible so that more of our clients walk away feeling like you did. We will work with you to give you the best possible chance to succeed. Please contact us with any questions, and thank you for leaving a review today.

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    Reviewed Jan. 30, 2020

    I finally got a good night sleep my, nerves were a wreck! Still having some panic attacks but, feeling more at ease! Thank you for all that you are doing for me. I very happy today! Thank you Clyde and Calise!

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    Staff

    Reviewed Jan. 30, 2020

    Good experience so far. Extremely helpful, friendly and explaining in detail. Staff has been explaining everything slowly so you completely understand what they are presenting for us and how it will affect our scores and how to get out of debt with a plan.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2020

    Very thorough in understanding program. Helpful and kind, as well. Many materials were send to help and the agent and welcome call really were thorough in reiterating the terms and procedures of the process. It could be an overwhelming experience, but they allayed my fears.

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    Staff

    Reviewed Jan. 30, 2020

    This is the very first time I have ever needed help on debt relief. I was totally satisfied with the professionalism and courtesy of everyone I spoke with. They were very helpful and I would recommend to my friends should they need someone. Thank you again.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for the endorsement, Jana. Since this is your first time in a program like this, you may have questions. Don't hesitate to contact our agents if you need anything. They're here to make your time here easier and to make the process easier to understand. Welcome, and we hope to hear from you.

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    Customer ServiceBilling

    Reviewed Jan. 30, 2020

    Bill was great at National Debt Relief. He answered all my questions and me feel comfortable. I would recommend this company to someone who has to go through what I doing. There were also follow up calls from other parties making sure that I had all the information I needed. Great place.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2020

    I thought I had a great experience coming into this and being helped to get this together. Just my time was limited to when I could respond as I am on West Coast and work slot. I am happy how I was assisted and am eager to completing the program and being financially free. I excited to start the path.

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    StaffBilling

    Reviewed Jan. 30, 2020

    When I started this process before talking to NDR, I was feeling overwhelmed and could not see an end. Working with NDR they gave me all my options and informed me of the flexibility within each option. They supported be throughout the process of getting started and was patient with all my questions. The best part for me was the fact that they actually took into account my budget and my payments were based on my budget and not just some random outrageous number they came up with. They really want to see you succeeded to be able to live a debt free life!

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    Punctuality & SpeedStaff

    Reviewed Jan. 30, 2020

    The client success team were very understanding, helpful, knowledgeable and non judgemental. I had a very great experience working with everyone who helped me get back on track by getting my financial freedom back. I was referred by a family member and I can’t wait to refer someone else!

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    Staff

    Reviewed Jan. 30, 2020

    So far it's been a good experience. Just hope it continues to be good. Thank you for helping us. We hope that we can get our debt taken care of soon. We really appreciate all that you have done for us. Thanks thanks.

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    Staff

    Reviewed Jan. 30, 2020

    Excellent service. I think this is a wonderful program for people that want to get out of debt. Once I am out of debt it’s a done deal for me. This will never happen to me in life. Thank you Jamal and Kiara for your kindness. And for being professional.

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    Staff

    Reviewed Jan. 30, 2020

    I was very satisfied with your representative. He was very helpful and very knowledgable with information he gave me. He was very patient. He answered all my questions and helped me very much. I would recommend National Debt Relief to anyone who would be in my same situation.

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    Customer ServiceMaintenanceStaff

    Reviewed Jan. 30, 2020

    I was very happy to have a resource to resolve my debt, without incurring bankruptcy. It was a pleasure to speak with John Tozzi, as he was clear and concise, able to answer any questions I had. The decision to break my credit record and ask for debt relief was difficult, but circumstances forced me to deal with the hardship of letting National Debt Relief act as my negotiator to settle the debts the best way possible. John and the Welcome call staff have been very clear and helpful. I would recommend this service to anyone looking in desperation for a way to avoid bankruptcy.

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    Staff

    Reviewed Jan. 30, 2020

    Your team has made this a very easy and understandable. Everything was explained very thoroughly and to my understanding. Aaron ** was most helpful with answering all of my questions and making sure that I had no further questions. I would highly recommend your services to anyone.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2020

    So far, outstanding service and attention to detail. I actually felt welcomed into the program without any sort of negative vibes. The program was explained very well and have no doubt that the end state will be successful. Everyone I have spoken to over the phone were professional and courteous.

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    Staff

    Reviewed Jan. 30, 2020

    Very helpful with getting me set up to recover from my massive debt due to my work or thereof. They spoke with me and explained what I could do and how the program works. The representatives that I spoke with were very friendly, helpful and informed.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2020

    Krista was very helpful. She answered every question I had and made me feel confident in the information she provided. The welcome call reiterated what I was told earlier today and she was very friendly. Thanks again! I appreciate the help!

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    Staff

    Reviewed Jan. 30, 2020

    Both parties I spoke with explained everything to me in detail so I could understand. The lady who enrolled me was so sweet and really took her time getting me approved and making me comfortable with my decision to choose NDR.

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    Customer ServiceStaff

    Reviewed Jan. 30, 2020

    Excellent service on all levels. Customer service (Andrew and Sierra) were super helpful. Review member was straight and to the point. Everyone was super helpful! All my questions were professional answered and the whole process was painless. I would definitely tell my friends about National Debt.

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    Staff

    Reviewed Jan. 30, 2020

    Christoper ** explained the NDR program in great detail making it easy to understand and walked us through each step in completing our documents. Mr. ** made our decision to enroll in the NDR program easy. We would recommend this program to anyone who feels like they are drowning in debt.

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    Staff

    Reviewed Jan. 30, 2020

    Thank you for Helping to reach my goal in becoming debt free. Everyone has been courteous and kind with this very delicate situation. I appreciate all the assistance and professionalism shown by the staff at National Debt Relief and look forward to working with them in the future. Thanks to all you!!!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 30, 2020

    Everyone I’ve talked has been fantastic. They have answered all of my questions and given me peace of mind. They respond quickly and accurately and have tried to make this as simple as possible for me. I look forward to going through this process and getting out of debt. I am so grateful for the time taken to help me. Thank you!

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    StaffBilling

    Reviewed Jan. 30, 2020

    I am very happy with all the people that help me set up my payment & question. They were very clear in their answer. I appreciate it. I am hard of hearing and repeat me anything that I need repeated. Thank you.

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    Customer ServiceStaffBilling

    Reviewed Jan. 30, 2020

    Every step of the way, I feel like I’m paying National Debt Relief and nothing is really getting done. And then, I find things out through trial and error. I didn’t fully understand how the program works when I started it. And because I've been kinda busy, I have not been really looking at my account like I should. However, I've been paying and then I found out there's no money there, and their rep said I have to pay the fees first. So, once they do a negotiation, I have to pay the fees. I told her I didn’t know that. I called her yesterday. I have a hospital bill I wanted to include on there, but she told me I couldn’t do it because there’s a court order now on it. So, at this point, it just seems like I find things out as I go through the process.

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    Staff

    Reviewed Jan. 29, 2020

    I had Nothing but a great experience. Super friendly and helpful and made me feel so confident about working with your company and getting everything resolved. I definitely will recommend you all to anyone I know That needs help. Thank you all so much for your help.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 29, 2020

    The process was quick to sign up but still waiting to see results. The communication was excellent when referencing how the process worked and the steps necessary to acquire a debt resolution. Did not trust giving out banking information over the phone was very awkward. Great follow up to complete the process for the program within 24 hours, looking forward to living debt-free.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2020

    Starting with Theodore ** who walked me through the application process. He was thorough, professional, patient & happy to answer my questions. He pointed out NDR's excellent credentials & went on to exemplify them. Monique ** handled my Welcome call & again was all of the above. Both of them made me feel very comfortable about the process & hopeful about getting out of debt.

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    Staff

    Reviewed Jan. 29, 2020

    Marco was empathetic, kind and patient with my questions. This process was difficult but his professionalism lessened my anxiety. I am new to the process but studied the reviews before reaching out for assistance. National Debt Relief staff represents the message portrayed online.

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    National Debt Relief
    Response from National Debt Relief

    Colleen, we know this process can be a little intimidating when you first start and we're glad Marco helped relieve some of that anxiety. We encourage you to continue learning and asking questions. This will increase your chances of success. Our agents are always ready and willing to answer your questions so call us any time.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 29, 2020

    Signing up with the National Debt Relief Program was quick and easy. The customer service agents helped a lot with the signup and they answered all my questions and patient. They helped me to understand the portions of the program I didn't quite understand.

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    Staff

    Reviewed Jan. 29, 2020

    Applying was easy with an answer in minutes. It seems to be an answer to our hardship at this time. We have gone through so many life events including cancer, open heart ops, quadriplegia and death of loved ones. We hope this works out. We will do our part & hope National Debt Relief can help. The contacts we spoke with were so kind and understanding.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2020

    Great customer service hands down. Everyone I talked to was friendly and courteous. Walked me through every step and how everything worked and how long it would take and what I could expect and needed to do. I would recommend them to anyone that needs help.

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    PricePunctuality & SpeedStaffBillingRates

    Reviewed Jan. 29, 2020

    A great experience - both people I worked with were informative and answered all my questions thoroughly. Thank you for all your help. I am looking forward to getting back on my feet without the burden of interest charges and late payments.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    Very helpful and friendly. I would recommend them to anyone. They also made sure that I have a very clear understanding of what's going on and I'm able to contact them if I have any questions about anything. Yeah, highly recommend.

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    Staff

    Reviewed Jan. 29, 2020

    Very thorough, nonjudgmental and compassionate! It is true the hardest part is making the initial, but once you get on the line they make you feel very comfortable. The documents are very easy to understand and you’re concert goes through every detail of your application with you one by one. Seriously have very little questions at the end of the application process.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2020

    Great customer service. They return my call when we got cut off and were very good about letting me call back when it was more convenient for me. They were helpful and answered all my questions. I'm glad I can call anytime and ask questions.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2020

    I was nervous about calling in the first place because I am embarrassed I have let myself get this far into debt. The representative that helped me was a very nice man who made conversation with me and eased any kind of nervousness I had in the beginning.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2020

    Ray ** was extremely helpful. He assisted me all the way through the whole process and assured that I understood everything. He also followed up with me periodically to make sure that everything was okay. I am glad I reached out to National to help me clear my debt.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2020

    My experience with Jay ** was informative & reassuring. I knew I had made the right decision letting National Debt Relief help with my creditor. This company has given me hope for a better tomorrow. I would recommend to all my family and friends to call NDR if they need help with debt.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    Excellent assistance and service from beginning to end. Very thorough in explaining the program and making sure I maximized the savings to assist in becoming debt-free at the earliest possible time. Would recommend National Debt Relief to anyone who I believe would benefit. Look forward to working with your organization. Thanks.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    Very pleased with both representatives with explaining how the program works. They answered all my questions. They were both very knowledge of the services and how things will work. The representatives should be acknowledged for their great work.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2020

    Everyone I have spoken to so far has been polite, informative and helpful. They were easy to talk to and I did NOT feel they were just going through the motions or reading off a script. Follow up after initial call was very good as well.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2020

    Very thorough, patient, and helpful. Was informed and had all my questions answered. Very polite and would follow up frequently if I needed anything. I would recommend National Debt Relief if anyone needs help with debt. All my calls were answered and all emails were responded to in a very timely manner. All representatives were great and I was always guided in the right direction when I needed it.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2020

    My experience with my welcome call was outstanding. Anthony made sure I completely understood all the information or had no questions before disconnecting the call. I could not have asked for a better customer service representative. I hope all my calls into the company goes this smoothly.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    The people I spoke sound very professional and knowledgeable of the topics in questions. They answered my questions respectfully and it was a first very good impression. It was an initial good experience that I would like to continue to experience in the future.

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    StaffBilling

    Reviewed Jan. 29, 2020

    Everyone I talked to was so helpful. Thank you for helping us to make these bills go away. Thank you. It was a pleasure to talk to everyone that is handling the paperwork. Again thank you, thank you so much. Richard

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    Punctuality & SpeedStaffBilling

    Reviewed Jan. 29, 2020

    THANK you Joshua and Jami they were both very helpful on this stressful time. Joshua made it easy and didn't make me feel like a failure to making my bills get sad, and Jami was so bubbly and kept me smiling through it all. I can't wait to have a happy credit report again. Baby steps always help make the journey less stressful.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    I very pleased with Randy ** and Ronald ** helping me with the required forms that will help me get out of the debt I have been in for this last six months. I will spread the word to everyone if this can help me. Thank you so much.

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    Verified purchase
    Customer Service

    Reviewed Jan. 29, 2020

    All phases of the process were fully executed in a clear & timely way....will definitely recommend ND Service. Documents were well explained and signatures were easy to add. All phases of the process to review and sign documents can be done on phone/computer.

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    Staff

    Reviewed Jan. 29, 2020

    Staff was extremely helpful upon setting up. Made me feel at ease with my decision. Very excited to get out of debt and will really work hard to complete this program sooner than time allowed and they have made it easy for me to do that. I know my credit score will be affected at first but knowing that I can change that with this program and make it better for the future puts me at ease. Thank you NDR.

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    Contract & TermsRefunds & PayoutsStaffBilling

    Reviewed Jan. 29, 2020

    After reaching no mutual agreement with creditors regarding payment of my debt, I contacted NDR in order to have information and find the best resolution of my debt problem. Finding the right program and entering into a debt settlement program with NDR was surprisingly easy. Thank you, NDR, for the courteous and professional actions to address my concerns and to set me on the path to financial success.

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    StaffBilling

    Reviewed Jan. 29, 2020

    Every step of the process was explained fully and concisely. Very thorough. The attention to detail was great. I look forward to getting the process started and finished. I would highly recommend to anyone burdened with credit card debt to check out this program.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Jan. 29, 2020

    I can appreciate the high quality of customer service and professionalism I received. My questions were answered promptly and politely. I would definitely recommend the service to a friend or family member. I’m confident the company has its clients' best interest as the number one priority.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    Everyone was very helpful in helping me and explaining the best solutions to my financial issues and setting a plan for financial freedom. The plan will allow me to save a great deal of money as well as get out of debt years ahead of what I would have.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 29, 2020

    I had an all-around pleasing experience with each telephone contact. Brian ** was the person to whom I spoke the most. He was patient with calls being disconnected and/ or time constraints in calling back. His explanations concerning the program were clear and delivered in a courteous manner.

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    Customer Service

    Reviewed Jan. 29, 2020

    National Debt Relief is working alright. They’ve managed to negotiate a few things off for me. They’re paying stuff for me and I’m paying them. Their customer service also did alright.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    All of my interactions have been extremely helpful. Super knowledgeable when answering questions, but non-judgmental and open to figuring out what works best for you, specifically. Simply amazing to work with, I am beyond happy I decided to go through with speaking to them.

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    National Debt Relief
    Response from National Debt Relief

    We're glad to hear about your experience Kaitlin! It sounds like your enrollment went well and that you feel positive about the outcome. We're about consistent improvement, though. If you can think of anything we can do to improve how we serve you, please let us know.

    Verified purchase
    Staff

    Reviewed Jan. 29, 2020

    This was a hard decision and the representatives that I spoke with talked to me with respect and they both were very detailed and informative of the information they provided. They also answered all my questions even when I asked twice.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2020

    Was really nervous about setting this up. After to speaking to Anwar and the lady from our welcome call I felt a lot more comfortable about this process and to see how it works. This will help us as we are getting older in age and seem to be drowning, and with the help of the associates help now are floating. Thank you.

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    Verified purchase
    Customer ServicePriceStaffBillingRates

    Reviewed Jan. 29, 2020

    I was very pleased how patient Mr ** was in explaining the National Debt Relief program to me. He was very polite & accurately explained any questions that I asked of him. Then he referred me to Ms ** on the Welcome Call line & she further explained the NDR program to me to make sure I understood everything. I felt relieved & look forward to getting my financial situation back in order. My monthly payment amount was affordable & appreciated. I was also thankful that NDR had an "A" rating with BBB & they were accredited w/ some complaints that had been resolved. So that made me more comfortable to use NDR. Thank very much for this needed assistance. I plan to refer my family/friends to this program also.

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    StaffTransparency

    Reviewed Jan. 29, 2020

    Wonderful experience. Very satisfied. I recommend them. I am delighted with the treatment and patience that all the representatives have. The explanations of the program are very clear, I definitely recommend them all. They are very professional. They know their work very well, and they help you understand everything well.

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    Customer ServiceStaffTransparency

    Reviewed Jan. 29, 2020

    Professional; thorough; considerate. Transparent; Available; Eddie was great and very patient. I'm excited about getting my outstanding debt handled. Looking forward to being in better financial shape soon. NDR has a great staff. Both calls were very long, however, I understand the need for them.

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    Verified purchase
    Punctuality & SpeedStaffBilling

    Reviewed Jan. 29, 2020

    Both women were very helpful and knowledgeable in this process. I did not feel judged because of the amount of debt I have for someone my age. I felt comfortable and at ease with this process. The payments were simple, all the fees were explained, the portal process was easy and with my work schedule, I am able to submit questions online when needed in case I'm working late. This is a huge sense of relief that I haven't had in a long time.

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    Staff

    Reviewed Jan. 29, 2020

    The process to sign up is a bit long. Everything was explained very well. I am looking forward to getting debt-free. I can tell that y'all are a professional bunch. Mr. ** was very helpful and patient with me throughout the whole process.

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    Verified purchase
    StaffTransparency

    Reviewed Jan. 29, 2020

    Updated on 10/02/2021: National Debt Relief brought it to the point where I have not a whole lot left over, but everything is paid now. They've consolidated my debts and talked to the debtors. They brought everything down to the point that I was paying a little bit over $300 a month. I have about $50 left over at the end of it. I live a very simple life and it's a good thing. I've recommended National Debt Relief a couple of times to folks because it has really made a difference for me.

    Original Review: I was very happy with how the consultant explained how the program works. I believe this will help me get out of debt that I could never seem to pay off or get ahead financially. The program looks good and I will tell my friends and family how much this means to me. Thank you!

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    Customer ServiceStaff

    Reviewed Jan. 29, 2020

    I am very satisfied with the customer service. They went above and beyond for me to understand what they were saying. It was a great experience knowing that I was assisted every step of the way in this process. I will recommend them to anyone that needs assistance with their debts.

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    Verified purchase

    Reviewed Jan. 29, 2020

    Everything that is getting paid, there is no worries. And everything is getting done. The National Debt Relief consultant has been good, too. Overall, everything has gone well.

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    Staff

    Reviewed Jan. 28, 2020

    Very professional counseling and willingness to answer lots of questions. However, I would have liked to have more time to go over the documents being sent to be reviewed thoroughly. I had the impression that I was being pushed to close the deal.

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    Customer ServiceStaff

    Reviewed Jan. 28, 2020

    Everyone I have been in contact with has made this experience very easy thus far. Everyone has been very knowledgable and helpful. I am looking forward to how Oscar can help me in this process. The welcome call that I had was also very informative and helpful as well.

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    Customer ServiceStaff

    Reviewed Jan. 28, 2020

    Mercy ** was a GREAT help! She made it easy to understand and made me feel comfortable asking any questions. She was very professional and kind. She kept reassuring me that I will be in the best hands and put me at ease giving such personal information over the phone.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 28, 2020

    I had checked other companies and yours was by far the most helpful, friendly and considerate of my situation. They reviewed the process, asked questions and answered my questions. I decided to go with you because of the excellent customer service representatives.

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    StaffLoan Process

    Reviewed Jan. 28, 2020

    Daniel ** was extremely helpful and patient. He looked for a loan for me first and then offer what should be the best option. I hope this works out. I should now get my debt under control. This is very extreme for me, but I need to relieve all this stress. It should be a very positive adjustment.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    Very nice and professional. Easy to talk to. I'm ready to be debt-free. The strain of this burden is hard but can be dealt with. They are helping me with the mental part and I the financial. Thanks again.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    Unfortunately, I have found myself in an extremely mortifying situation, and have been crushed by credit debt. The Crystal and Amanda at NDR have been so amazing and informative. I finally feel like I can breathe. They have set up a plan that is manageable and reasonable. Thank you for all that you do.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    I was very satisfied with the service I received. Everyone was so nice and assured me that I was doing the right thing to help me get back on track. I felt ashamed to have to settle to begin with. But they made me feel like everything was ok.

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    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    My whole experience has been a bit unnerving. I wasn't sure if this was the best thing to do, but after speaking to both representative has ensure me that I may be able to get out of debt completely within the 42 months. They seem knowledgeable and they were willing to answer and help me with all my questions.

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    National Debt Relief
    Response from National Debt Relief

    Thank you for the feedback and glad to hear that overall you had a positive experience with us. A member of our team will be reaching out shortly to better understand your specific concerns. You can also call us directly at 888-660-7427.

    Verified purchase
    Staff

    Reviewed Jan. 28, 2020

    I was very pleased with the way your reps were so understanding. This is a sign that your company will do their best for me in this time of need. This will give myself more cash flow to better my finances and to learn from this situation.

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    Verified purchase
    StaffBilling

    Reviewed Jan. 28, 2020

    Very positive. She was clear professional and patient with me which I appreciated. She carefully explained the process, the consequences, gave me a number that I can use in case I have any questions and a number that I can give the people that come in from the credit cards. She also explained that they could give me legal advice if I should need it about this case and to send any documents into the office that I received that are pertinent to this case.

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    National Debt Relief Company Information

    Social media:
    Company Name:
    National Debt Relief
    Company Type:
    Private
    Year Founded:
    2009
    Address:
    180 Maiden Lane, 30th Floor
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10038
    Country:
    United States
    Website:
    www.nationaldebtrelief.com

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